Titan Company Limited (BOM:500114)
India flag India · Delayed Price · Currency is INR
4,879.00
+49.00 (1.01%)
At close: Sep 25, 2026
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Q1 21/22

Aug 4, 2021

Operator

Ladies and gentlemen, good day and welcome to the Q1 FY 2022 earnings conference call of Titan Company Limited. As a reminder, all participant lines will be in listen only mode and there will be an opportunity for you to ask questions after the presentation concludes. Should you need assistance during the conference call, please signal an operator by pressing star then zero on your touch-tone phone. Please note that this conference is being recorded. I now hand the conference over to Mr. Venkat, M.D. of Titan Company Limited. Thank you and over to you, sir.

C.K. Venkat
Managing Director, Titan Company Limited

Thank you very much. Good evening everyone on the call. It was a very satisfying quarter for Titan Company as the presentation reveals. As usual, the people of Titan Company, the extended Titan organization from the employees of the subcontractors and carriers and all the retail store staff, all the sales staff of distributors and sales and distribution organization, and of course all the employees came together to deal with the consequences of the second COVID wave. In terms of performance and management and profit performance, it's been a very encouraging quarter. We're very confident about the balance nine months of the year. The level of vaccination, I just checked today, we are at I think 46 crore people have been vaccinated and in the 18+ age group, it's 43%, I'm told.

At current rate of vaccination, we expect 75%-80% vaccinations by end of September, therefore from an overall safety perception point of view, it's a good sign and it will open up the door to demand in various categories including lifestyle categories such as ours. Barring any other unforeseen or the consequence that relating to COVID, which is anyway not in our hands, we are pretty upbeat about the balance year. Now I would request Ashok Sonthalia, who is here now in the first meeting as the CFO of Titan Company. Welcome Ashok, to share some thoughts before we start the Q&A.

Ashok Sonthalia
CFO, Titan Company Limited

Thank you Venkat. Good evening and hello to all of you. It's really wonderful to be talking to you. My first meeting as Venkat alluded. While Venkat gave you some details on our overall performance in the just concluded quarter, I wanted to brief you about some updates on our subsidiaries and on gold hedging approach. You know we had incorporated Titan Commodity Trading Ltd. and I'm very happy to inform that TCTL has started operating in and Titan has started hedging its gold through TCTL now easily. Titan also established 100% subsidiary in U.S.A. this quarter to further its business interest particularly of Tanishq jewelry business in that geography. Now coming to our approach to gold hedging, while there is no change in Titan's philosophy of not taking any price exposure on the gold that we have, we have made a change which is effective from July 1, 2021.

Earlier we used to hedge cash flow arising out of sale of gold inventory and accounted for it under cash flow hedging methodology. With the volatility in cash flow due to sales volatility due to stores closures, et cetera, observed during last year as well as this year, there were mismatches in hedges which created ineffectiveness of hedges and created volatility in financial performance on quarter-over-quarter basis. We have now decided to hedge the gold inventory itself instead of cash flow arising out of sale of inventory in future. This shift will minimize and bring in more certainty to our hedging activity and the chances of mismatches in the hedges will get minimized.

The old outstanding contracts that are open as on 30th June 2021 would continue to be under cash flow method till their closure and all the new contracts from July 1st are under fair value method. We have included these details on slide number 36 and 37 of the investors presentation uploaded on stock exchanges and on our website. You can look at them for more details if you could not capture whatever I spoke about. Another point before we open the floor for questions, that in view of the stricter regulation on disclosure coming into play, in this call we will not be able to share specific revenue growth number for July. While we will be providing you a qualitative picture of that, but a specific growth number we will not able to provide. With that, we can open the floor for question and answer. Thank you.

Operator

Thank you very much. We will now begin the question and answer session. Anyone who wishes to ask a question may press star and one on their touch-tone telephone. If you wish to remove yourself from the question queue, you may press star and two.

C.K. Venkat
Managing Director, Titan Company Limited

In which one.

Operator

Participants are requested to use handsets while asking a question. Ladies and gentlemen, we will wait for a moment while the question queue assembles. The first question is from the line of Percy Panthaki from IIFL. Please go ahead.

Percy Panthaki
Analyst, IIFL

Hi, sir. A couple of questions from my side. In terms of store openings over the next two, three years, could you give some idea on what would be the proportion between metro Tier 1, Tier 2 towns, et cetera? I'm not looking at exact figures, but what I'm trying to understand is that the store split of the current stores that you have now, will the store openings be in roughly the same proportion, or it's going to be materially skewed towards any particular POPs data?

C.K. Venkat
Managing Director, Titan Company Limited

Thanks, Percy. I think the opportunity for Titan Company in middle India and below is very high. A lot of stores that we have opened in the last two, three years are certainly in smaller and smaller towns, and we expect that to happen.

Percy Panthaki
Analyst, IIFL

When you open stores, your total store shifts over a period of time, does it have any implications either on your sales per store or on your profit margins?

C.K. Venkat
Managing Director, Titan Company Limited

The sales per store obviously is lower in smaller towns as we increase in smaller towns. It is not as if the growth opportunity in large cities is low either. For example, our largest jewelry store, which is in Delhi, has grown handsomely in the last few years, even when we are opening our store in Sri Ganganagar or Yamuna Nagar in Haryana, for example. They have a sort of compensating effect. The leverage is what we are pushing as opposed to per store sales. The individual store economics in terms of asset turn as well as margin are anyway sort of built into the system through our terms of trade and all that. There is no worry sitting there.

Percy Panthaki
Analyst, IIFL

Okay. Apart from this, for any reason whatsoever, let's say once the COVID disruption is fully out of the way, your margins for your jewelry business, I think before COVID, for two years, you had averaged somewhere in the region of 12.5% EBIT margins for jewelry. Once the COVID disruption is completely out of the picture, is there any reason why you would not go back to those margin levels in jewelry?

C.K. Venkat
Managing Director, Titan Company Limited

There is no reason why we would not go back to those margin levels.

Percy Panthaki
Analyst, IIFL

Okay. That's all from me, sir. Thanks, and all the best.

C.K. Venkat
Managing Director, Titan Company Limited

Thank you.

Operator

Thank you. The next question is from the line of Chirag Shah from CLSA. Please go ahead.

Chirag Shah
Analyst, CLSA

Thanks for taking my question. At the outset, I also wanted to congratulate Ashok, and good to have you sir on this call. I wanted to take a step back and understand how we are thinking of economics. Titan is, of course, best model that we have, but for our franchises operating interfaces work against them in this pandemic period. Given this, is there any change in franchise economics that is needed going forward? Last time you also spoke about how we are institutionalizing management of cash and balance sheet within the company beyond the CEO minus two levels. How are we thinking of institutionalizing the same within the franchises, and how do we think of improving inventory turns for the franchises? I am wondering, some of the digital initiatives that you have taken recently would also help them in higher inventory turns for them.

C.K. Venkat
Managing Director, Titan Company Limited

Certainly, the leverage advantage that a corporation like Titan has, an independent businessman does not have. Therefore, when the sales fell in FY 2021 and even during FY 2022 now, there is an impact on the economics. I mean, on the financial performance. Fortunately, over the years, we have built robust businesses in most of the franchises. Last year, as well as to some extent this year, we stepped in with loans, grants, and sort of helped them buffer the situation. Because of the overall cumulative prosperity that Titan brands have delivered to them, it was not an issue. They could sort of take it on their chin and move forward. Therefore, we have not had to make any structural change to the terms of trade of business and therefore increase, let's say, our cost of retailing and distribution. That's the first point.

The second one is, actually individual businessmen are quite savvy in the management of cash, actually. We don't really need to teach them. We often find a jewelry business, for example, where we have these two different L2 and L3, which is a buy and sell versus company stock.

Chirag Shah
Analyst, CLSA

Yeah.

C.K. Venkat
Managing Director, Titan Company Limited

We often find that the stock turns of the franchises who own the stock for comparable turnover bands is actually better, because they're on the ground managing it. The cost of borrowing is much more than for us on the Gold on Lease and all that. There is really nothing that we have plans of teaching them, as you say. The principles of stock management, for example, in the watches and wearables division, we have taken the whole Theory of Constraints principle all the way down to all the franchisees so that it's a flow system where what sales get replenished and how long it took to sell is considered before it is reordered and stuff like that to manage the asset. In jewelry, the same principles of what we use in the consignment [help to management agent]

We have now created a team in head office for the franchisee entry to help transfer all these best processes to them as well.

Chirag Shah
Analyst, CLSA

Sure. Also, can you touch upon the two key growth levers we have? One, we speak about the Many Indias program that to increase the state-level relevance, and just on the second part, the Golden Harvest scheme. Enrollments in FY 2020 have been uneven for obvious reasons, and that would understandably result in some volatility in revenues in the current year. Can you just give us a sense of how enrollments are moving in the current year on the Golden Harvest scheme?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah. Hi, Chirag, Ajoy here.

Chirag Shah
Analyst, CLSA

Hi.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Enrollment, obviously in the month of May, everything was shut. June and even later on in July, pickup has been good. It has kicked in well, and it is continuing to ramp up. Hopefully, going forward, it should be a good base that we will rebuild. In quarter one, I must certainly share that since last year, quarter one was a disrupted quarter, therefore enrollments were not there. The opening base of matured accounts were limited. To that extent, that engine was understandably a lower contributor to sale in quarter one.

Chirag Shah
Analyst, CLSA

Right.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Going forward, the enrollments look good. On the part about, let's say, trying to win in different parts of the country and Tamil Nadu, which has been our strategic market, has continued to fire well. We have also done a lot more localized activity in what we call as Bharat markets, which is really UP, Bihar, Jharkhand, MP, Odisha, and that has also been working well this year as well with lot of localized activity. We are also exploring a couple of more markets in the current year, but we're waiting for things to stabilize and see if the momentum is right for us to intervene in those markets going forward. Overall, that approach, what we kind of crystallized a lot more last year, we are continuing with that state level kind of customized plans.

It is going on well, and it has really helped us a lot in the states where we've done a lot of this work.

Chirag Shah
Analyst, CLSA

Sure. Just one last question, if I may? In the annual report, if you see while the Golden Harvest fixed deposit, which is held as a reserve, as a proportion of Golden Harvest related liability has gone up materially. Just wondering if that has to do with any regulatory change that has happened?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

As per rules, 20%, but I quote a specific number. That should be the thing.

Chirag Shah
Analyst, CLSA

Sure. For FY 2021, that number has gone up to 28%, which is why I am asking this question.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

I will get back to you after checking.

Chirag Shah
Analyst, CLSA

Sure. I will join back the queue. Thank you very much, guys, and all the best.

Operator

Thank you. The next question is from the line of Vivek Maheshwari from Jefferies. Please go ahead. Mr. Maheshwari, your line is in talk mode. Kindly go ahead with your question, please. As there is no response from the current participant, we move to the next question from the line of Avi Mehta from Macquarie. Please go ahead.

Avi Mehta
Analyst, Macquarie

Hi, Venkat. Hi, Ashok. Welcome to the Board. I just had two questions, just taking up on the demand recovery, trying to get a sense. Venkat, would you say that gold jewelry kind of would come back as customers have not been able to purchase due to shops being closed? Is that what you would expect as we go forward into the year? Is that the reason for your relative bullishness? If it is, would you be able to share any guidance on the sales for the nine months as you go forward?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Hi, Avi, Ajoy here.

Avi Mehta
Analyst, Macquarie

Hi.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yes, we have seen a certain, what I would call a pent-up demand on account of gold jewelry, even studded jewelry, on account of missed milestones in the period of lockdown. As well as, let's say typically people wanting to buy during Akshaya Tritiya were not able to buy. We have seen evidence of that in June, and it has continued in July. The rest of the quarter will look like it's kind of difficult to give a guide. But at least for us, we are seeing a lot of new customers also walk in. The contribution of new customers, as well as the absolute growth that we are seeing in new customers is also giving us a lot of confidence.

The third piece which I would like to share here is, these milestones I talked about birthdays and anniversaries.

This is now becoming a growing trend for us. One is, of course, a spike that you see immediately after unlocking. I think as a process, we have become little better at managing that. That is amongst the repeat customers is also growing up. I think we have more than just the pent-up demand as a basis. There are wedding demand, which anyway people are advancing their purchases because they don't know when wave three may come, if it comes, et cetera. These are some of the demand drivers.

Avi Mehta
Analyst, Macquarie

Okay. No guidance on recovery by when, nothing like that, right? You would not be comfortable? That's the answer.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah, not on this call.

Avi Mehta
Analyst, Macquarie

Not on this call. Okay. Sir, secondly, on the margin front, in the last call you highlighted there were some discounting pressures from other peers. Is that now behind us? Is that a fair understanding?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Discounting has always been there, last year, this year. Nowhere have we actually slipped on margin on account of that piece. No. Competitive intensity continues to be high. Post unlocking, most players in the market have been on aggressive offers. We followed whatever we think was right to do, and we followed our schedule. It's okay. That will continue.

C.K. Venkat
Managing Director, Titan Company Limited

It's an operating aspect of the industry.

Avi Mehta
Analyst, Macquarie

Okay, sir. Lastly, sir, just a bookkeeping on this change in hedging. Does this, in a way, require us to increase the number of hedges that we keep on book? Would that be a right understanding or that is not correct?

Ashok Sonthalia
CFO, Titan Company Limited

No, I don't think that's the right understanding.

Because it is just, I will again repeat, that instead of the inventory which was exposed to price risk, and we were hedging the cash flow in future out of that inventory, now we are hedging inventory itself. It basically brings in more certainty that what hedges we are doing and tagging to the exposed inventory, which is for price. You know, we kind of bring in through GOL, which are naturally hedged inventory. That proportion, we are not foreseeing meaningful change. If that proportion changes, in any case, we have to hedge the remaining inventory. Again, this is operating and very tactical month to month, week to week, quarter to quarter. This system doesn't bring in any structural change into amount of hedges need to be taken.

Avi Mehta
Analyst, Macquarie

Okay. It's just an accounting. Got it, sir. Clear. The unhedged and ineffective hedges is now behind us. That's the takeaway. Okay, sir. Thanks a lot. Thank you very much, sir.

Operator

Thank you. The next question is from the line of Abneesh Roy from Edelweiss. Please go ahead.

Abneesh Roy
Analyst, Edelweiss

Yeah, thanks for the opportunity. My first question is on TCL North America. 12 years back, you had exited USA. Want to understand what has changed, and if you could discuss any numbers here in terms of investment or losses. Is there any learning from CaratLane international business, which has increased 9x YoY? Is that giving more confidence? The U.S. market in 11 years could have become much more competitive now. If nothing worked then, you had highlighted that you want to and U.S., the market higher. If you could discuss these points.

C.K. Venkat
Managing Director, Titan Company Limited

Yeah, thanks, Abneesh. For various reasons, which were valid in 2006 to 2007, we decided to target the mainstream American consumer with Tanishq.

Abneesh Roy
Analyst, Edelweiss

Okay.

C.K. Venkat
Managing Director, Titan Company Limited

We went into malls. We created a product line which was totally American global in terms of styling. Took an unknown brand into the American market. At that time, we felt that we could make a success because the proposition that we had was differentiated, and we felt that there was a decent space in the American market for that. There was a decent space. Everybody who came into the Tanishq store loved the entire value proposition that we had put together, from product design to range to quality to the customer experience to the store design and all that, and we had very good customer feedback.

The biggest challenge that we had not visualized that well was the investments that we needed to make to generate the walk-ins, build the brand and generate traffic into the stores. Even as we were starting to grapple with it, the global financial crisis struck, and we realized that it's going to be a long haul and many tens of crores would have had to be sort of lost before we saw light. Titan Company was in a very different situation in 2008. That was the reason for closure at that time. Now, the incorporation that you're referring to is for making a serious play in the NRI-PIO market of North America. Just in 10 years, I mean, even NRI-PIO market was large.

I won't go into why we chose not to go there then, but I'm telling you why we are choosing to go there now. The per capita GDP of the NRI-PIO is $100,000 in a country which is $65,000. The NRI-PIOs are more Indian than Indians living in India, and their connection with the culture of India or the festivals of India, even the functions, the marriages celebrated with pomp, the Holi and Diwali and all that. There's a lot of socializing that happens. We ourselves know in India, the NRI traffic during December month and all really peaks. We now playing in a very different category, which is pretty large. Our sense is that it may be $3 billion-$4 billion at least, the market is pretty unorganized. We believe that we can hit the ground running.

We can get very decent ticket sizes, very good diamond jewelry share, and also a lot of prestige by upping the game in terms of style quotient. All in all, the game that we're going to play now is very different. The Tanishq brand is very strong in the NRI-PIO consciousness. We've done a fair amount of research to make sure that when we go in, people are waiting there to welcome us, just like it happened in Dubai after many, many years. Therefore, the market opportunity, very different. The strategy is very different. The competitive advantage is something else compared to unknown brand fighting big global brands at that time. Huge, desirable brand fighting mostly local players this time. That's a big difference.

Abneesh Roy
Analyst, Edelweiss

Sure. My second question is on closure of stores. You have closed five stores in different formats. One Mia, two WOT, and two in Fastrack. If you could discuss the reasons, and is this more focus on digital or online you want to drive?

C.K. Venkat
Managing Director, Titan Company Limited

Abneesh, we have 1,800 stores plus , Abneesh. We can't help not close some of them every year. I mean, it is like that. It's just a regeneration of the system. Nothing particular to note. It's not a material number from a network size point of view.

Abneesh Roy
Analyst, Edelweiss

Last quick one. You have pointed that in jewelry last year you saw a quick turnaround, quick footfall recovery, and you have said this time even in watch, you have seen that, and eyewear. What is driving this? Essentially, is it more of base effect or there is a faster sentiment improvement?

Suparna Mitra
CEO of Watches and Wearables Division, Titan Company Limited

Hi, this is Suparna here. Yeah, I think the consumer sentiment has been faster to recover, and we see that across all channels in the watches division. Whether it is multi-brand outlets or the large format stores, and certainly in our retail stores, consumers have come back faster and that's at an overall level. It took longer for people to come back to buying after the COVID wave last year. This year has been much better.

C.K. Venkat
Managing Director, Titan Company Limited

Abneesh , last year there was no vaccine. This year there is a vaccine. I was in Punjab last week. So many people on the road, so many people in this famous restaurant called Haveli. The fear of COVID, even though the tragedy of COVID was greater this year, but the fear of COVID is much less because the vaccine is a protection shield, and that's what I'm sure is influencing the recovery across categories.

Abneesh Roy
Analyst, Edelweiss

Sure. That's quite helpful. That's all from me. Thanks.

C.K. Venkat
Managing Director, Titan Company Limited

Thank you.

Operator

Thank you. The next question is from the line of Kunal Vora from BNP Paribas. Please go ahead.

Kunal Vora
Analyst, BNP Paribas

Yeah, thanks for the opportunity. First question, with mandatory hallmarking effect over the last year, how strictly are the rules being followed in the large market cities, and what are the benefits you expect in the year to begin time?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah. Hallmarking is mandated, yes. We have been compliant right from day one across all our stores, whichever city it is. There is some amount of disruption in the supply chain in terms of post-production, because there is a new system of, in a way, capturing the hallmarking UID number through some centralized system that is resulting in some significant bottlenecks, which BIS is trying to address. That is the main impact currently of hallmarking. Meanwhile, jewelry associations continue to kind of lobby for a certain deferment, delay, et cetera. We are carrying on the way it is. We have expanded our operations suitably to cover up for these delays. The benefit for us, well, in the long, I think HUID is a good move because it will really bring transparency and some credibility to the hallmarking field.

Tomorrow as a customer, if you are able to use that number and check where it was hallmarked, et cetera, you'll prevent any contamination in the hallmarking process. BIS also seems to be pretty clear that they are going around checking the quality of hallmarking and all of that in the initial months and weeks, so that there is no hanky-panky. We think this will be good for formal organized players who are operating on clear purity, et cetera. Eventually, I think the entire industry will kind of get into that mode. If it's good for the customer, it's good for us, so it's good for all of us. It will be valuable.

Kunal Vora
Analyst, BNP Paribas

Sure. Okay. Second question regarding CaratLane, what is the store count potential for this brand, and would it remain focused on jewelry alone, or would you consider extending it to other luxury products?

C.K. Venkat
Managing Director, Titan Company Limited

We have Mithun here, who is the managing director of CaratLane. It'll be wonderful to hear him share his thoughts.

Mithun Sacheti
Managing Director, CaratLane

The first part, did you ask me the current store count?

Kunal Vora
Analyst, BNP Paribas

Yeah.

Mithun Sacheti
Managing Director, CaratLane

The current store count.

Kunal Vora
Analyst, BNP Paribas

No, store count potential. Like where do you think could be the potential store count for this brand?

Mithun Sacheti
Managing Director, CaratLane

Yeah. If you consider that the stores are roughly about 1,000 sq ft, and we are currently in only 44 towns with depth in about 16 towns only, you could put any multiplier to that and we would find a lot of potential if we look at just India alone. Beyond that, the second question that you had was around Sorry, could you repeat the second one?

Kunal Vora
Analyst, BNP Paribas

Yeah. I was just wondering whether this brand can be extended to other luxury products. Right now you're doing jewelry, but can you extend it to other luxury products as well?

Mithun Sacheti
Managing Director, CaratLane

It could be, but it hasn't crossed our mind yet. Thank you for bringing it to our notice.

Kunal Vora
Analyst, BNP Paribas

Sure. One last question, if I can. For FY 2022, how do we look at jewelry and watches business revenue compared to FY 2020? Would you say that for jewelry, 15% kind of figure over FY 2020 is possible or a bit too ambitious? Also, in watches, if you can share, when do you expect to get to FY 2020 level of sales?

C.K. Venkat
Managing Director, Titan Company Limited

Actually, we had reached FY 2020 level of sale in Q4 of FY 2021. We were gunning for a good growth in all the businesses in FY 2022 till wave two came. I think in the nine months, I think we should be gunning for certainly matching and exceeding what we would gun for.

Kunal Vora
Analyst, BNP Paribas

Okay. Are you saying that do a good figure, double-digit figure, or you're saying that FY 2020 number can be matched?

C.K. Venkat
Managing Director, Titan Company Limited

I don't know. Because last year was a drop, no?

Kunal Vora
Analyst, BNP Paribas

Sure.

C.K. Venkat
Managing Director, Titan Company Limited

It will be just a point-to-point growth.

Kunal Vora
Analyst, BNP Paribas

Okay, sure. That's it from my side. Thank you.

Operator

Thank you. The next question is from the line of Aditya Soman from Goldman Sachs. Please go ahead. Mr. Soman, your line is in talk mode. Kindly go ahead with your question, please. As there is no response from the current participant, we move to the next question from the line of Krishnan Sambamoorthy from Motilal Oswal. Please go ahead.

Krishnan Sambamoorthy
Analyst, Motilal Oswal

Yeah. Venkat, last year, particularly the second half, we saw a significant bunching up of wedding demand. Also benefits of things like lack of overseas travel, therefore putting greater income in the hands of the customer. Do you expect something similar in the current year as well?

C.K. Venkat
Managing Director, Titan Company Limited

The overseas travel part from whatever we are sensing is still a big constraint. While the people's moods have improved, vaccine and all that, the governments continue to be strict about visa. Therefore, for example, even for our own launches, stores in Dubai and U.S. and all that, we are not able to step out of this country. I suspect that advantage will remain for a while. Weddings, I'm not clear. Maybe Ajoy can speak.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah. I think wedding demand will be stronger in the second half. It's already there because people are advancing their purchases, not knowing when wave three will hit, and therefore getting on with it. Having said that, certainly like last year, we think wedding demand will be stronger in the second half because people have missed out in the first quarter.

Krishnan Sambamoorthy
Analyst, Motilal Oswal

Understood. The second part, while you did highlight that you don't want to give July numbers, could you share store operating days data similar to what you had given for April, May, and June ?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Sorry, what data?

Krishnan Sambamoorthy
Analyst, Motilal Oswal

Store operating days.

C.K. Venkat
Managing Director, Titan Company Limited

Store operating days.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

July.

C.K. Venkat
Managing Director, Titan Company Limited

I think no.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

No.

C.K. Venkat
Managing Director, Titan Company Limited

We can guess.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

It's about 80%-90% for jewelry, and it's in that around the mid-80% kind of number.

C.K. Venkat
Managing Director, Titan Company Limited

88%.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah.

Suparna Mitra
CEO of Watches and Wearables Division, Titan Company Limited

Yeah. For watches, it is between 75% and 80%.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Because of malls.

Suparna Mitra
CEO of Watches and Wearables Division, Titan Company Limited

Of the malls, yeah.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah.

Suparna Mitra
CEO of Watches and Wearables Division, Titan Company Limited

There are lots of states where there is alternate days, and so it's certainly much below 80%.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah. CaratLane Mithun says it's 88%.

C.K. Venkat
Managing Director, Titan Company Limited

I feel that because the public is also now starting to become reasonably well aware of this, the sales must be getting distributed over the days in which stores are open.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah.

C.K. Venkat
Managing Director, Titan Company Limited

You may not be able to use this, frankly, beyond a point for any practical calculus.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

I would strongly suggest not to use that data because the correlation is not standing out. What Venkat said is borne out by data. We should look at total month sale only.

Krishnan Sambamoorthy
Analyst, Motilal Oswal

Okay. Just one final question. Ashok, can you explain what's the role that Titan Commodity Trading Ltd., what does it play in the hedging process?

Ashok Sonthalia
CFO, Titan Company Limited

It's a registered broker with MCX in a way. Earlier, if you remember, we used to deal with other brokers including Karvy, and we had a bad experience there. Some of our money got stuck. Just to avoid that risk, we kind of created our own entity. Titan is a sizable player as far as gold jewelry and hedging is concerned. Apart from avoiding that risk, of course, we are saving some brokerages, BG charges, et cetera. There were those too. That was not the motivation. Motivation was to avoid the risk of a counterparty in this kind of transaction.

Krishnan Sambamoorthy
Analyst, Motilal Oswal

Understood. Very clear. Thank you.

Operator

Thank you. The next question is from the line of Amit Sachdeva from HSBC. Please go ahead.

Amit Sachdeva
Analyst, HSBC

Hi. Good evening. Thank you so much for taking my questions. Congratulations on good set of numbers in this separate quarter, especially margins, if I may say, on the jewellery. I just wanted to, Ashokji or Ajoy, if I can get some clarity on jewellery margin. I remember last quarter, there was a one-off expenses or at least write-off on account of the customs duty reduction that had already happened and impacted quite sizable amount in Q4. If I remember correctly, Subbu had said that part of it would be also affecting this quarter. If I were to say 2/3, 1/3, I just wanted to know that what kind of customs duty impact would have still hit in this quarter, and can you quantify that in terms of EBIT impact?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

I'll take that, Amit.

Amit Sachdeva
Analyst, HSBC

Yeah.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

We were actually expecting to absorb a much larger component of custom duty impact in Q1. Because sales itself are much lower, that amount is also much lower. Coincidentally, some of that loss has got set off by what we call as a FIFO gain which is on account of gold rate valuation. Actually, in this quarter, those two amounts are canceling each other out.

Amit Sachdeva
Analyst, HSBC

Okay.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

You're not seeing any impact of that. They happen to be the same number, give or take INR 1 crore here and there.

Amit Sachdeva
Analyst, HSBC

Sure.

Ashok Sonthalia
CFO, Titan Company Limited

Yeah, to add to Ajoy, there will be something going into quarter two now. Now amount is not significant where we call out specifically what that amount is, but some carry forward to quarter two will happen.

Amit Sachdeva
Analyst, HSBC

Okay. That would be, I would guess, marginal and not really very meaningful at least the EBIT margin level. Would it be a safer assumption?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

It should not be very meaningful, but we will kind of let you know.

Ashok Sonthalia
CFO, Titan Company Limited

Meaningful, maybe, but not material.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Not material, yeah.

Amit Sachdeva
Analyst, HSBC

Okay. No, that's very helpful. Thank you so much for clarifying this. My second question is, obviously, you talked about demand and the fact that you would not be very specific about July. I would also gather that July month is split into two halves, and first half July typically is a very bland and very lackluster anyway, structurally and cyclically, and it's only the second half of July that takes off. My question is also there's a growth factor of metro demand and Tier 2, Tier 3 demand which had been divergent at least last year, and I would guess Q4, where metro demand would have come back as well. Could you give us some picture of how the July has progressed on first half, second half dynamics? Second, Tier 2, Tier 3 or smaller town versus metro dynamics.

Are you seeing this trend sustaining? Some color would be really helpful, Ajoy.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Okay. Actually, this time around, first half was much better than the usual, because there were still quite a few wedding dates available till 17th of July or so. After that, the Aadi Ashadha month started. Demand actually slowed down. The first half was quite good for wedding, and therefore also more for plain gold. We actually advanced in the north markets till our studded activation, which we usually towards the end of July, and then it goes on all the way to mid-September. This time, because of momentum as well as uncertainty of wave three, in the north markets, we have advanced it by about one week. We saw good opening traction to that. The rest of the markets followed in the last few days of July. That has also seen a good response on the studded activation.

To give you a sense on metro and Tier 2, Tier 3, this time round because Bombay, Delhi, and some of the other north and west markets have been good, Ahmedabad, I think we are seeing a better response this year because some of these markets were badly impacted last year.

Amit Sachdeva
Analyst, HSBC

Sure.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Tier 2, Tier 3 towns are certainly recovering also pretty well. The metros and the mini metros have started punching their weight a little earlier this year than last year. Therefore, overall, most markets are firing well, barring a few states which are still impacted. Three or four states which are impacted.

Amit Sachdeva
Analyst, HSBC

Okay, great. That's very helpful, Ajoy. Thank you so much, and all the best.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Thank you.

Ashok Sonthalia
CFO, Titan Company Limited

Thank you, Amit.

Operator

Thank you. The next question is from the line of Shirish Pardeshi from Centrum Capital. Please go ahead.

Shirish Pardeshi
Analyst, Centrum Capital

Hi, Venkat, and welcome, Mr. Sonthalia. I have three questions. The first question is on the jewelry part. If you could talk about the mix, how this has fared in this quarter? Maybe that would be very helpful.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Hi, this is Ajoy here. The studded mix, I guess that's what you're referring to.

Shirish Pardeshi
Analyst, Centrum Capital

Yes.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

In the quarter, we have seen on retail, I'm just giving a retail flavor because on final we say that it is a little different. On retail, I think it's 25% has been the studded mix in this quarter. This compares to 21% last year, which was impacted quite a bit. The year before last, it was at around 28%. The studded recovery is better than last year, yet to catch up at least for quarter one figures.

Shirish Pardeshi
Analyst, Centrum Capital

You have advanced the designs in the northern market.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

No. That is in July.

Shirish Pardeshi
Analyst, Centrum Capital

Okay.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

This is referring to quarter one.

Shirish Pardeshi
Analyst, Centrum Capital

Okay.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

There is no impact of any activation in quarter one.

Shirish Pardeshi
Analyst, Centrum Capital

Got it. Thank you. My second question is on watches. When I see the slide 47 and 48, I think you have reported a very strong volume growth. Maybe if you can help, what is the volume absolute quantity in the quarter? The related question on that is that despite higher volume growth, the EBIT is not showing that momentum. Could you talk something about the mix, which segment has done better or lower?

Suparna Mitra
CEO of Watches and Wearables Division, Titan Company Limited

This is Suparna here. The volume growth is actually on a very dismal Q1 last year, where we had very low sales. Like I mentioned earlier, last year, the watches consumer sentiment was very weak and the recovery was very slow. I think the 466 should not be seen in any other context except that the base was terribly low. Can you just repeat the second question?

Shirish Pardeshi
Analyst, Centrum Capital

What does it explain the lower growth in EBIT?

Suparna Mitra
CEO of Watches and Wearables Division, Titan Company Limited

The EBIT is actually, last year we had a loss of INR 164 crores in quarter one. This year, we have had a loss of INR 56. It's largely, to a very large extent, explained by a much better top-line performance this year in quarter one, as opposed to last year. That's the difference in the EBIT.

Shirish Pardeshi
Analyst, Centrum Capital

Okay. Suparna, just one follow-up on watches. What is the wearable contribution now in this quarter one? Or maybe if you can talk about last two, three quarters, how it should be.

Suparna Mitra
CEO of Watches and Wearables Division, Titan Company Limited

The wearable contribution is still less than 5% in the overall value. It is growing year-on-year. The growth in wearables is higher than the growth in watches. Even the recovery on wearables so far has been better than in watches. It's on a very small base.

Shirish Pardeshi
Analyst, Centrum Capital

Okay. My last question is to Ajoy. While speaking to few of the channel partners across geography, what we are also seeing, you also acknowledge that the industry participants are pushing the deferment of hallmarking. How truthful is that? What their thought is that if it is deferred, probably they can sell off the inventory. If that doesn't happen in extreme situation, we expect, people are saying that there could be a discounting which will happen. There is no need of discounting, obviously, the lower carat gold which is there in the inventory, probably you will see more heightened promotions. In that scenario, how do you see the competition behaving normally, abnormally, or heightened?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

We were also anticipating because of this, in July, August, the two-month window given by the ministry to kind of get all your stocks hallmarked or sold. We were expecting a lot more competitive intensity discounting. It is pretty much the way it has been. I don't see any further, it's not taken it up much more. I'm sure the industry is also seeing some good growth in the month of July and they are also hopefully going to see good growth in the month of August. In any case, even after that, the window doesn't close. You can just go and get your opening stock hallmarked. Which is what we did in the first place, so that as on 1st July, everything was already hallmarked. I'm not seeing much.

In fact, the greater issue here is, as we build up towards festive season, October, November, everybody is going to start up stocking. In that period, therefore, the entire supply chain is coming under some stress due to this hallmarking HUID process. That bottleneck can actually create greater chaos for the rest of the players. In that sense, maybe, because we are a little better prepared for it, we may have some marginal gains there.

Shirish Pardeshi
Analyst, Centrum Capital

Ajoy, you don't anticipate that it will take little different turn in around festive season?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

I don't think so. I think the ministry seems to be very confident and clear. Mithun wants to add something to this.

Mithun Sacheti
Managing Director, CaratLane

The government has also plugged that gap in. By August 15th, it was originally July 30th, now it's August 15th, all opening stock, either by pieces or by grammage, has to be reported into the BIS portal as well. That doesn't allow for the scenario that you're looking at for it to play out.

Shirish Pardeshi
Analyst, Centrum Capital

Thank you for that commentary. Where I'm coming from, just to clarify, that there are some glitches, even BIS is also acknowledging in terms of certification and on-the-ground infrastructure. Maybe because of that, I'm anticipating some kind of super competitive pressure which can happen.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah. We don't know. I'm not worried.

C.K. Venkat
Managing Director, Titan Company Limited

The kind of significant competitors that we play with is not the kind that you're describing. Surely customers would be wary of some local jeweler suddenly knocking off to stock at 74. It'll only increase the worries that they already face about such possible brands.

Shirish Pardeshi
Analyst, Centrum Capital

Sure. That's fair, Venkat. Sure, Venkat. Thank you and all the best.

Operator

Thank you. The next question is from the line of Vishal from PhillipCapital. Please go ahead.

Vishal Gutka
Analyst, PhillipCapital

Yeah. Hi, guys. Congrats on a good set of numbers. I have two questions, both are book-keeping one. Share of old exchange gold during this quarter, store opening guidance for Tanishq during the second quarter.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Share of old gold exchange has been a little subdued since the last year. I think people's interest in bullion has not gone away. Also because of the curtailed wedding-related purchases during this period, the total quantum, we see a lot more exchange during wedding purchases. We saw a good one in April, and then June was not really a great month for wedding-related purchases. To cut a long story short, the gold exchange percentage contribution to sale in Q1 this year was 24%, compared to, let's say, 30% if I go to year before last. Last year, I think is irrelevant. What is the second question you asked?

Vishal Gutka
Analyst, PhillipCapital

Store opening guidance for Tanishq for FY 2022.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah. We are targeting around 34-35 store openings, and we are pretty much on track for that. We've opened seven and another four. Totally we have opened 11 so far as we speak for the current financial year.

Vishal Gutka
Analyst, PhillipCapital

Okay. sir, most of them would be on a L3 kind of format or sorry, L2 kind of format, or what kind would it be?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah, L2. Most of them are L2. A few will be L3 in very small towns.

Vishal Gutka
Analyst, PhillipCapital

Got it. Thank you so much, and all the best.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Thank you.

Operator

Thanks. The next question is from the line of Rakesh Jhunjhunwala from Rare Enterprises. Please go ahead.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

[Non-English-content] Sir, and congrats on a fine performance. You have said that you will not give a quantification of the July sales, but how has been the trend? Have we been good?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yes, we have been good, Rakeshj i.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Can you tell me what is the cash we are holding in our books on 30th June?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

How much cash?

Ashok Sonthalia
CFO, Titan Company Limited

Cash.

As of 30th June, we have in excess of INR 2,000 crore, Rakeshj i.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

What about Favre-Leuba? Is it going on? Is it closed, or is it still being?

C.K. Venkat
Managing Director, Titan Company Limited

Yeah. Favre-Leuba, there are some procedural matters on the plate, but for all practical purposes, otherwise it is closed. The entity still exists and we've not yet sold the entity, so to speak. No investments ever since we decided to close it, other than winding down expenses that we had estimated and running to that plan.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

I was thinking what is any effect on the eyewear division because of the vast quantity of money that the other company is raising. What is the main? I forget the online company which has now got offline stores also.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Lenskart.

C.K. Venkat
Managing Director, Titan Company Limited

Lenskart, yeah.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Lenskart. The amount of money they've raised is quite amazing.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Is there competitors effects on our eyewear division?

Saumen Bhaumik
CEO of Eyewear Division, Titan Company Limited

This is Saumen here, Mr. Jhunjhunwala.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Yeah.

Saumen Bhaumik
CEO of Eyewear Division, Titan Company Limited

Actually, the opportunity seems large enough, although they have been able to generate a lot of money and they are expanding. Their business is doing well. Our business is doing very well. We've also got a model which is quite sustainable. I'm looking at very rapid across both in big cities as well as in the smaller towns. Prospects are very good. We are quite excited with this.

C.K. Venkat
Managing Director, Titan Company Limited

Rakesh, if you really think about it and even go to the stores and speak to customers, we are an expert in this business. The name for the division is eyecare , not eyewear. The expertise plays in a particular space of the industry of the category, which is very large in any case. The competitor is playing in a way in the fashion space with a lot of youth, which is a different space. To that extent, I think like Saumen says, the opportunities are different and equally large.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

No, there's no question. The way the eyewear division has been turned around, you receive a big pat on your back, all of you, especially Mr. Saumen.

C.K. Venkat
Managing Director, Titan Company Limited

You can tell that personally again to Saumen, Rakesh.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

What did you say?

C.K. Venkat
Managing Director, Titan Company Limited

You can tell Saumen once again about this appreciation.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Yeah. It's been a remarkable thing. Titan has been trying for 10, 15 years, but they couldn't produce a profit. Second, I personally feel this is a very large market with a very big potential.

C.K. Venkat
Managing Director, Titan Company Limited

Yes. Without doubt.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Second thing I want to say is that are we going to continue with all this Taneira and as I see it's looking towards the quarter, does it befit the size of our company after trying for three years, four years?

C.K. Venkat
Managing Director, Titan Company Limited

Of course, we want to make Taneira in the ethnic wear industry what we made with Tanishq in the jewelry industry, Rakesh. That's our ambition. We're very clear about what levers of Taneira are working. The women who have got Taneira's love Taneira. They've not seen sarees like that anywhere. The scale has been held back because of the last 18 months of COVID, but we will speak soon at an appropriate occasion about the ambitions of Taneira. Without doubt, it's going to go somewhere else. You just wait and watch, and you will applaud from the sidelines.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

How is the perfume business doing?

C.K. Venkat
Managing Director, Titan Company Limited

Perfume business is doing very well. At the moment when people are all sitting at home, you and I are the only two people who seem to be going out, Rakesh. Most people are sitting at home, therefore, the need for perfumes is a little less. I think it's just a matter of time. January, when all of us, the nation is vaccinated, socializing starts. People also should start hybrid working as opposed to just sitting at home and working. That's a constraint for some categories like perfumes.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Any-

C.K. Venkat
Managing Director, Titan Company Limited

We are bullish about the business.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Any plans to add items to Fastrack?

C.K. Venkat
Managing Director, Titan Company Limited

In terms of categories, not yet. We want to actually make the Fastrack, for example, the perfume business of Fastrack much bigger, the bags business. You may not be aware that we make very wonderful bags for girls, fashion bags. We want to make that big. Not enter any new category.

But make much bigger. The basic point you are making that some of these categories are so small in a company of such a large size, you are very right, and it's our collective, me and three of the heads of those businesses, to make these much, much bigger, much more prestigious, much more profitable from the company's point.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Maybe I suggest that all things large start small.

C.K. Venkat
Managing Director, Titan Company Limited

Yes.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Thank you so much and welcome, Ashok Sonthalia.

Ashok Sonthalia
CFO, Titan Company Limited

Thank you.

Rakesh Jhunjhunwala
Analyst, Rare Enterprises

Thank you for and best of luck.

Ashok Sonthalia
CFO, Titan Company Limited

Thank you, Rakesh.

Operator

Thank you. The next question is from the line of Jayk umar Doshi from Kotak. Please go ahead.

Jaykumar Doshi
Analyst, Kotak

Hi, good evening. Thanks for the opportunity. Question is again on the eyewear business. If you look at scaled up from INR 150 crore to about INR 900 crore top line in a span of four to five years, and recently they were valued at INR 2.5 billion. Just want to understand, what are the growth aspirations that we have for Titan Eyewear, and what are the investments you're making to sort of strengthen the omni-channel play, especially in the digital side? We hear a lot of thrust from Tata Group on building digital assets. Just want to understand what are Titan's plans for Titan Eyewear.

Saumen Bhaumik
CEO of Eyewear Division, Titan Company Limited

In the last 18 months, we have established some of the basic things that were kind of ailing us. Having done that, we are getting into a rapid expansion mode, both in the top seven, eight cities as well as India. If today our net store is 722, in two to three years' time, it crossing 1,000 won't be surprising at all, maybe even earlier. Plus, we have also sort of cleaned up our trade channel, which is the multi-brand outlets. We are seeing a significant scope for actually playing both the channels, EBO and MBO combination. Outlook for the business actually could be very strong, meaning our last five-year projection was somewhere around 1,800, 2,002. That was when the last presentation was shared some three years back, I suppose.

I do not have a number or anything in mind right now, but I think we feel very strongly about the category given the opportunity that is available, as well as the digital exposure people are going through the last 18 months.

Jaykumar Doshi
Analyst, Kotak

Understood. Is there any gap in product portfolio? When I look at the store count of 750 and top line of INR 900 crore, INR 1,000 crore versus INR 600 crore and INR 500 crore top line. Definitely, there may be some B2B component, distribution component. At a product portfolio level, how do you sort of benchmark yourselves?

Saumen Bhaumik
CEO of Eyewear Division, Titan Company Limited

We had certain gaps lower end of the price point. I think in the last six to eight months, we have more or less filled it, and we therefore today don't see any real gap in the portfolio side. Of the two brands that we use in the frame segment, which is Titan and Fastrack is also going to scale up the play very soon, and significantly so.

Jaykumar Doshi
Analyst, Kotak

Thank you. Good luck with that. All the best. One bookkeeping question on other expenses. This is the other expenses that you sort of report in the presentation on slide 40 this time. This quarter was INR 240 crores. Last year, same quarter was INR 187 crores, and March quarter was INR 400 crores. I just want to understand what's the breakup between variable and fixed costs, because it seems to be a little bit lower than what I would have otherwise sort of anticipated or expected.

Ashok Sonthalia
CFO, Titan Company Limited

Coming to the specifics, last quarter, which you are referring to, of course, it was a very different quarter completely. April was a complete closure. May was also, most of the time, everything was particularly shut down. Anything which comes under this category, whether it is software, whether it is professional services, whether it is some of the rent concessions were also sitting here, traveling, zero. Those things were there in Q1 FY 2021, and that is what that number you see. Of course, this quarter was better off compared to last quarter one situation, and that is what you are seeing.

Jaykumar Doshi
Analyst, Kotak

No, sorry. My question INR 400 crore in March, it has gone down to INR 240 crore in June, so there's a 40% decline. It's a fairly good sort of cost. Is it because of a large part variable or?

Ashok Sonthalia
CFO, Titan Company Limited

It is basically the travel, rent savings, professional services, which we hire a lot in our factories as well as everywhere. All those things are there. They are, of course, curtailed because of closure, et cetera.

Saumen Bhaumik
CEO of Eyewear Division, Titan Company Limited

War on waste.

Ashok Sonthalia
CFO, Titan Company Limited

Yeah. War on waste sustainable part is, of course, built in, which was done between Q4 and Q4.

Jaykumar Doshi
Analyst, Kotak

I understand. Okay. Thank you so much.

C.K. Venkat
Managing Director, Titan Company Limited

We'll take the last question, please.

Operator

Thank you. We take the last question from the line of Vivek Maheshwari from Jefferies. Please go ahead.

Vivek Maheshwari
Analyst, Jefferies

Am I audible now?

Operator

See if you can speak closer to the handset, please.

Vivek Maheshwari
Analyst, Jefferies

Is this better?

Operator

Yes, sir.

Vivek Maheshwari
Analyst, Jefferies

Okay, thanks. Good evening, everyone. My question is again on hallmarking. Two, three bits over here. One on the hallmarking bit. Over time, let's say in the medium term, if let's say one of the important USP of Tanishq was or has been around purity. If, let's say, the neighborhood stores start selling hallmarked gold, wouldn't that change the perception in the minds of customers that from a purity standpoint, whether Tanishq or a neighborhood store, then the battle is, or the competition is more on the designs. Is that a fair assumption?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

You are right. Over a period of time, that will happen. We have to compete on design, we have to compete on other practices, for example, when you take back gold, exchange gold, et cetera. We also think because of this, they were currently parking some of their margin from making charges into purity.

Over a period of time, they cannot sustain. They will land up having to take up their making charges. In a way, this would then make our making charges more competitive. That is my reading.

C.K. Venkat
Managing Director, Titan Company Limited

Vivek, for the last three decades, the exchange jewelry caratage has been in the 19.2 carats for Tanishq. That 2.8 carats is actually what Ajoy is talking about, and that 2.8 carats is something like 11%, 12%. That will have to kick in, otherwise they'll go bust. That's one point. The second is, it's not only the purity, it is the Tata trust. 50 years from now, I can come back to that store, the store will exist, I'll get my money back. With others, we don't know whether the store will exist. We don't know whether the money will come back. That part is not spoken about so much, but it's very much there with customers. I mean, Tanishq is a brand which is aspirational, desirous. All that may not be articulated by customers to investing circles, but very much a power of the brand.

Vivek Maheshwari
Analyst, Jefferies

Got it. The other part, I know this may not be the best forum, but if you can briefly elaborate, how does this hallmarking work? Let's say whether it's a Tanishq store or a neighborhood store, the gold physically actually goes out to a center, comes back.

C.K. Venkat
Managing Director, Titan Company Limited

Maybe offline or something.

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

Yeah. You can reach out to me offline, Vivek. I'll walk you through it. Maybe through Pulkit or somebody from our investor relations. We can talk about it.

Vivek Maheshwari
Analyst, Jefferies

I will do that. Last bit, a small bit on hallmarking. Does this increase your cost in any way in the medium term as it does for the industry, or it is, let's say, cost-wise it's fairly neutral for you as well?

Ajoy Chawla
CEO of Jewellery Division, Titan Company Limited

It's negligible.

Vivek Maheshwari
Analyst, Jefferies

Okay. Got it. Thanks, and wish you all the best.

C.K. Venkat
Managing Director, Titan Company Limited

Thanks, Vivek.

Operator

Thank you. I now hand the conference over to Mr. Venkat for his closing comments. Over to you, sir.

C.K. Venkat
Managing Director, Titan Company Limited

Thank you very much, everyone. As always, supportive, encouraging, probing, and leaving us with a good feeling at the end of it. [Non-English content] till we meet again.

Operator

Thank you. Ladies and gentlemen, on behalf of Titan Company, that concludes this conference. Thank you all for joining us and you may now disconnect your lines.