Ladies and gentlemen, good day and welcome to Zensar Technologies Limited Q4 FY 2026 earnings conference call hosted by Emkay Global Financial Services Limited. As a reminder, all participant lines will be in the listen-only mode, and there will be an opportunity for you to ask questions after the presentation concludes. Should you need assistance during the conference call, please signal an operator by pressing star then zero on your touch-tone phone. Please note that this conference is being recorded. I now hand conference over to Mr. Jimit Gandhi from Emkay Global Financial Services. Thank you, and over to you, Mr. Gandhi.
Thank you, operator. Good evening, everyone. On behalf of Emkay Global Financial Services, I welcome you all to the Zensar Technologies quarter four FY 2026 earnings call. We have with us Mr. Manish Tandon, CEO and Managing Director, Mr. Pulkit Bhandari, Chief Financial Officer, and other members from the senior management team. Before I hand over the call to Manish, I would like to highlight that the safe harbor statement on the second slide of the earnings presentation is assumed to be read and understood. Thank you, and over to you, Manish.
Thank you, Jimit, and hello, good morning, good afternoon, and good evening, everyone. Thank you all for taking the time to join us today to discuss Zensar's financial results for the fourth quarter and full year FY 2026. With me on this call are the usual suspects, Chief Financial Officer Pulkit Bhandari, Chief Operating Officer Vijaysimha , and Chief HR Officer Vivek Ranjan. Let me start with talking about the macro. Geopolitical uncertainty and sudden policy shifts have become the new normal.
The rules of business are evolving, and tighter immigration policies are beginning to leave their mark. Despite these headwinds, we in the IT industry have demonstrated remarkable resilience. Turning to Zensar's performance, we delivered a modest yet resilient revenue performance this year, centered around offshore-led volume growth. Importantly, our annualized order book, profitability, and cash position collectively reached to their strongest levels, demonstrating our disciplined execution and continued operating strength.
Our AI-native offerings scaled to enterprise-level adoption in Q4, driven by multiple high-value AI-led wins, validating our early and decisive investments in this space. With 85% of our workforce AI-certified, we are systematically transitioning to a delivery model where AI is embedded in every engagement, driving accelerated technology modernization and measurable productivity gains. Our strategic large deal win further underscores the bold forward-leaning capabilities and client acceptance of our solutioning. Moving towards our financial performance for Q4 and full year FY 2026.
For Q4 FY 2026, the company posted revenues of $158.4 million, a year-over-year growth of 1%, and a sequential decline of 1.3% in reported currency. In INR terms, this equates to a year-over-year growth of 6.7% and a sequential growth of 1.4%. For the full year FY 2026, the company posted revenues of $643.7 million, year-over-year growth of 3.1% in reported currency. In INR terms, this equates to year-over-year growth of 7.7%. For full year reported currency basis revenues grew by 11% in Banking & Financial Services, 8% in Healthcare and Life Sciences.
In Manufacturing and Consumer Services and Telecom, Media, and Technology vertical, revenue declined by 0.6% and 9.7% respectively. Additionally, we are pleased to inform that our annual profit after tax improved to $87.2 million, a year-over-year growth of 13.6%. Net cash and cash equivalents positions stood at $319.5 million, a year-over-year growth of 10%. Order book supported by the large deal win increased to an all-time high level of $401.8 million this quarter, a sequential growth of 122.9%. Utilization improved to 84.3%, sequential quarter growth of 80 basis points.
Our annual customer satisfaction score improved by 470 basis points to its highest ever level, positioning Zensar in the top three of industry CSAT. This, coupled with the industry-leading 9.8% attrition, demonstrates our commitment to disciplined execution and our enriching culture that fosters long-term relationships while continuing to execute our strategic priorities. With that, I will now invite Pulkit Bhandari to provide an update on criitical financial data.
Thank you, Manish. Good day, everyone. Thank you all for joining this call. I will take you through some of the key business and financial metrics for the quarter ending March 2026. The AI ecosystem is evolving rapidly, with clients expressing willingness to expand adoption. However, a majority of AI spend is being repurposed from existing engagements such as application development and testing, creating pressure on renewals and pricing. Our ability to adopt this evolving service model, combined with long-term strategic client partnerships, positions us well to deliver tailored solutions by integrating AI enhancements into our core service offerings.
We aim to drive measurable, sustainable value for clients. The reported revenue for the fourth quarter, financial year 2026, stood at $158.4 million, reflecting a growth of 1% YoY and a degrowth of 1.3% sequentially in reported terms. In the constant currency terms, sequentially, it degrew by 1.9%. Our EBITDA this quarter contracted by 130 basis points, sequentially driven by lower volumes due to lower working days. That's around 0.3%. Reversal of leave utilization, benefit of Q3, which has been a past practice as well of around 1.1%. Increase in other costs 1.1%, which includes initial costs with regards to large deal implementation and SG&A, which has been offset by a positive Forex impact of around 1.2%.
Our PAT margin for the quarter stood at 14.4%, expanded by 50 basis points. Some other key highlights. We opened a delivery center in Belgrade, Serbia. We intend to leverage this for our clients for tapping in high quality talent and nearshore benefits. Our order book for the quarter stood at $401.8 million, which includes large deals signed during the quarter. Cash, including investments, stood at $319.5 million. Our attrition increased to 9.8%. ETR for the quarter is 23.7%.
Diluted EPS grew by $9.2 per share, which is 5.6% growth quarter-on-quarter. FY 2026 saw an improvement of our ESG scores across rating agencies. For instance, now we are 87th percentile in EcoVadis, leadership category in CDP, and 80th percentile in S&P Global. The Board of D irectors has approved a final dividend of $12.6 per share for financial year 2026, which is 630% of face value, subject to the approval of shareholders in the upcoming annual general meeting of the company. With this, our total dividend for the year adds up to 750% of face value. With that, I will now invite Vijay, our Chief Operating Officer, to comment further on Q4 FY 2026 result.
Thank you, Manish and Pulkit. Greetings, everyone. I will share details about our operational efficacy, service line performance, annual CES, and AI journey. On the operational efficacy front, our utilization for the quarter stood at 84.3%, which is an 80 basis points growth quarter-on-quarter. The rigor associated with accelerated fulfillment and capability enrichment continued in Q4. We had a gross addition of 968 employees in this quarter. As Manish stated, voluntary attrition was 9.8%.
This is the fifth successive quarter where our voluntary attrition has been below 10%. The offerings from our service lines and industry services groups continue to resonate well with our clients. The share of revenue from our service lines increased to 71.6% in Q4, which is 440 basis points higher YoY. On a YoY reported currency basis, Cloud, I nfrastructure, and Security services grew by 13%. Data Engineering and Analytics grew by 8%. Products and Platforms, including CMO services, grew by 6%. Enterprise Application Services grew by 1.2%.
As spoken by Manish previously, the annual client experience survey was conducted in Q4. We clocked our highest ever score on both the overall client experience index as well as the satisfaction, advocacy, loyalty, and business value dimensions. Our experience index improved by 470 basis points, and we have moved further up within the top quartile of industry ranking.
The AI talent transformation initiative has seen significant growth in FY 2026. We upskilled 85% of our workforce in AI by leveraging the multi-level training programs of our Ignite AI Academy, as well as the various certification drives that we have instituted in collaboration with our alliance partner. The number of AI learning hours per person increased by 136% in FY 2026 as compared to FY 2025. This demonstrates our unwavering commitment to developing future-ready talent at scale.
We continue to deliver significant value to our clients in key AI engagements. We are continuously reimagining our offerings, leveraging AI technology. Some of the refined offerings that we provided to our clients in Q4 are the Agentic Foundry that solves complex workflow issues for BFSI clients, Quality Intelligence, Context Intelligence, SynOps for AI, and ZenCAI for Guidewire. With that, we can now open the line for questions.
Thank you very much. We will now begin the question- and- answer session. Anyone who wish to ask a question, may press star and one on the touchphone telephone. If you wish to remove yourself from the question queue, you may press star and two. Participants are requested to use a handset while asking a question. Ladies and gentlemen we will wait for a moment while the question queue assembles. And w e have first question from the line of Nitin Padmanabhan from Investec. Please go ahead.
Yeah. Hi, good evening, everyone. Thank you for the opportunity. Manish, for the quarter, if you could give some color on why we have seen a sort of a broad-based kind of a decline, any change in clients' behavior, because our CSAT scores are pretty good. Normally, one would think that would mean automatically more business. If you could layer it up with whether this was seen, in the early part, later part of the quarter, and would that mean that, at least in the near term, Q1 also could see a similar kind of a decline, kind of an impact as a run-through. Some color and context around what really happened and why it's happened.
Thank you, Nitin, and I think it's a very relevant question. Two things. One is the usual suspects have caused the problem, which is TMT sector as a whole. The second thing was that we were expecting the large deal to close in Q3 and start in Q4. The deal closure actually happened in February, so we were not able to recognize any revenues or any material revenues from the large deal. Those were the biggest things that we saw. TMT will remain under pressure, and it'll remain under pressure for next few quarters. As you have seen, large companies like Oracle have let go of 30,000 people. There are companies like Snap, and there are companies like Box, which have let go of nearly 50% of their people. That is basically going to reflect on other things.
I would say that EU and S.A. is back. We have righted the ship and we should see good growth there. TMT will continue to be under stress, at least for us. FSI will continue to grow. Healthcare Life Sciences will be under stress, and that is primarily because, as mentioned to you last call, that we have been consolidated out of a couple of accounts. MCS also, we are not expecting any declines, we are expecting some growth.
Sure.
I hope I've answered your question.
Yes, you did. I think the broad take is that because growth is back in quite of EU and S.A. and BFSI will grow and MCS will also grow. Would that mean that, at least in the near term, we are not going to have a decline quarter, it should be a growth quarter broadly?
Yeah. As we stand, we don't see a de-growth quarter in Q1 for sure. As you know, things are changing so rapidly in tech, Nitin, as you know. Not just from a market perspective, but also from the geopolitical situation and tariffs and so many of these things, that it is becoming very difficult to predict with surety. I can say that where we stand today, we are not seeing a de-growth scenario.
Got it. Just two more quick ones. One is on the deal ramp. How should we think of how this ramp goes through, the ramp-up of the deal? The second one was the deal-related costs, which we saw the initial costs of 110 basis points this quarter. How should we see that playing out through the year?
Sorry, Nitin, what's the second part? What is the cost that you mentioned?
The deal-related initial costs.
Okay.
How should we see that sort of panning out through the year?
Yeah. Let me take that. Now, when you look at the first part of your question in terms of how does the ramp-up around revenue looks like for large deal, I would say it will be while we are on track, we have started basically kind of working with them very closely. The ramp-up will take some time because it has its own complexities. Transition always is a lengthy process, where basically multiple, I would say, variables come into play. It's going and tracking, I would say well. Difficult to give you an exact number, but we would hope that Q1 should see some part of revenue coming in and the full-fledged revenue should come from Q3. Q2 should also basically benefit little bit. The proper and the full ramp-up I would say basically is Q3.
When you look at the cost structure, we've already started kind of hiring for the large deal. To that extent, there's been expansion in number of people and costs associated with them in the P&L that you see today. As what we have called out earlier as well, during the transition timeframe, during the ramp-up period, there will be some pressure on the margins while we basically will try and see how we can cover and plan for them. There will be some pressure, which you should be expecting at least in Q1, Q2.
Okay, sure. Got it. One more, if I may. From a deal pipeline perspective and closure, how do you see that? Because of late, I think a lot of earnings calls, a lot of talk was on hyper-competitiveness and pressure on margins. Just wanted your thoughts on that. That's all from my side. Thank you so much.
Yeah, listen. Again, a very relevant question. See, the competitive intensity is going up tremendously, and so much so that we are seeing tier ones competing for deals, which a few months back they wouldn't even look at. Okay. I can tell you that almost everywhere we are encountering a Tier 1 in our competitive set, which was not the case a few months back. As far as our pipeline is concerned, it is pretty good from where I see things. At least I'm not worried too much about our pipeline as of now. Even the order booking that you see, even if you exclude the large deal, our order booking has been off the order of $200 million+
$206 million.
$206 million or so. While the competitive intensity has increased tremendously, we are stepping up to the plate and making sure that we are not only bidding, but winning as much as we can.
Sure. Thank you so much, and all the best.
Thank you.
Those who came getting in the first way.
We have next question from the line of NGN Puranik from Enam Securities. Please go ahead, sir.
A special meeting for that. That's a very large case for some of that. We presented that in the recent meeting also.
Mr. NGN Puranik, am I audible to you?
We are comfortable. I think so. Because now we stop getting.
As there is no response from the line of Mr. Puranik, we take the next question.
Correctly 40%. Also remember for positive mind. Absolutely. I think we can go to the next question then.
Okay, sir. Sir, we have next question from the line of Sandeep Shah, Equirus Securities. Please go ahead.
Yeah. Thanks for the opportunity. Manish, we clearly understand that the sector is facing too many headwinds at the same time, which are led by tech as well as geopolitical issues and macro issues. Answer to that could be a consistent traction in the order intake, which helps us in terms of driving a predictable, consistent growth quarter- after- quarter. I think we did this in this fourth quarter. As a phenomenon, do you believe we need to further strengthen our large deal team? I'm not saying every quarter we can have a mega deal or large deal, but at least the order intake continues to remain above 1.3x-1.4x for a company like a midcap, which helps to have a sustainable growth on an ongoing basis. How are you looking at this angle and strengthening the large deal formation team to perform on a consistent basis?
Again, Sandeep, thank you. Thank you for that question. See, we are all in on AI. As you can see, one of the reasons for our large deal win was our AI solutioning. We have taken this to the next level. Now none of our deals, actually large deals, go without a significant AI component to it. We have created new solutions, new offerings, and through use of AI, we are targeting newer segments and shaping more large deals. The results are obviously. We'll still wait for the results to come out. Our response to, I believe, that having a healthy order book and having a healthy pipeline directly reflects on our focus on AI and how we have changed our go-to market perspective.
Okay. Just in the TMT top client, one can assume the growth could be flattish or marginal decline rather than a significant decline. It may continue on a going forward basis because the contribution of that client to the revenue could have been now between 6%-8%.
We will see continued decline in that account very clearly because that account itself, there is an insourcing paradigm that is being talked about in that account. They are cutting costs significantly in line with other technology companies, actually. If you look at it in our projections, we have not taken any growth in that account. We have, in fact, budgeted for continuous decline in that account.
Yeah. In the backdrop of that, do you believe the coming year, the growth outside the mega deal could still be a decent growth and higher than what we have registered in the FY 2026?
Sandeep, hope is eternal, runs eternal. If we didn't have hope, there would be too many suicides in general. Hope runs eternal. We have taken a pragmatic view of where we stand. Our budgets and so on are not a statement of aspirations, but a statement of reality as we see today. I would also say that the reality that we see today keeps changing, and that is the whole issue that we have. The good news is, as a smaller, agile organization, we are better suited to respond to those changes, and that is what we are trying to do. I can tell you that our FY 2027 performance will be contingent on our performance on our large deal. Actually, I won't even call it a large deal, it's a mega deal. It will be contingent to some extent on the performance, what we do on the mega deal.
Okay. On this mega deal, can you give us color on what has led us to win that deal? If I'm not wrong, we have replaced one of the Tier1 incumbents. How we are replicating this across sectors, verticals, and make this phenomena at least not quarter- after- quarter or one or two such instances in the whole year.
I think I don't want to comment too much on the large deal because we have given a mega deal. We have given whatever we had to in our press release. I would say that it really enhances our capabilities to do deals of this size. Our clients and prospects and the analysts and advisors have noticed that. Also, as we are executing this mega deal, we are becoming demonstrably competent to all these people. Hence, we are hoping that we'll be able to at least bid for more larger deals, even if we win or we don't win.
Okay, thanks. If I have more, I will come in the follow-up.
Thank you. We have next question from the line of Baidik Sarkar from Unifi Capital. Please go ahead.
Gentlemen, good evening. Manish, congrats on navigating a tough environment. A couple of questions. In the past, you've always given us a qualitative flavor on the size of deal pursuits or deal pipeline, right? If you had to kind of quantify that statement relative to perhaps where we were the same time last year. Would you say that pie has shrunk or if it has expanded, if you could just help us imagine that pursuit pipeline there. That's point number one.
The second question is on the mega deal. Very simple back-of-the-envelope calculation indicates the revenue potential of roughly INR 9 million-INR 10 million per quarter, right? Starting Q2. Is that a similar ballpark your delivery is working with as we step into Q2 of FY 2027? These two questions. Lastly, on the margin front, if you could just walk us through the incremental labor cost. Is that entirely attributable to investments for the mega deal, o r is there an organic part to that wage cost inflation as well? Thank you.
Yeah. Great questions. The first question, if I'm not mistaken, is pipeline related. See, there are two parts to that answer. One is, have we increased our addressable markets? The answer is definitely yes. Second is, have we increased our pipeline? The answer to that is also yes. Again, please remember that we converted a $200 million and whatever $10 million deal, which dropped from the pipeline because it got converted. We wish to convert even more of those. Just looking at the pipeline change may not give us the right answer. This is something that we monitor on a pretty much weekly to monthly basis as to how the pipeline is doing. I can say that I feel good about the pipeline that we have.
Right. I mean, if I can just touch on that with reference to Manish. Net of that large deal, I think the deal that we booked this quarter was about $192 million. I think one of your colleagues mentioned the number of $206 million. I'm just netting off the $210 million from the reported Q4 number. What's the right number? Is it $196 million or $210 million?
No. Basically, the gross value of the deal is $210 million, and that's what we stated. There are basically certain, I would say, large deal-related elements, which basically makes it net. To that extent, we called it out, whatever, $195 million. From your perspective and calculations, you can go ahead with $210 million for now. That's the number that you should keep it as a reference point.
Right. Yeah. I mean, thanks for that. My question actually was if I have to net off this $202 million with $210 million, we get about $192 million as against $180 million last year in the previous quarter. Is this cadence, I mean, is the environment and your pursuit strong enough for you to maintain this cadence over the short term, over the very short term, next two, three quarters?
The overall order book. If you're commenting in terms of the order book excluding this-
Yes
...larger deal. The overall order book has been in line with what we've been targeting and aiming at. I would say anything which is above 1.1% is somewhat acceptable and good, which ensures that we have enough traction, which is what it translates into. I would say anything which is between $180 million-$200 million on a standard basis is a reasonable number.
Correct. The scale up, would that be about $9 million-$10 million starting Q2? I mean, that's what the calculation indicates.
We don't want to comment on that just now because at this stage, essentially our focus is to scale up as quickly as possible. At this stage, we wouldn't like to comment on it. I would also like to say that from a pipeline perspective, we have been comfortable pretty much every quarter. Because for us, pipeline is generating new business has not been too much of a problem. Our problem has been that the revenue attrition that is happening, especially in TMT, has been hurting us quite a lot. We continue to be positive about our pipeline and our ability to get new business from existing clients and even, to some extent, new business from new clients.
Right. Just on the question of attrition, barring your topmost client, is there a degree of attrition in other TMT customers as well, o r is this majorly related to the top client?
I think the most material deterioration is there. Otherwise, it's business as usual otherwise. I mean, some accounts we'll add, some accounts will go away. It is more business as usual on the other side of things.
Sure. On the employee costs, if you could please clarify how much of it was new deal related and how much of it was organic?
Sorry, come again.
Yeah. I was referring to the steep increase in your employee cost. I mean, you did mention in your opening remarks that there was a bit of upfronting of investment relating to the new deal. I'm just trying to understand how much is organic and how much is new deal related, the increase in your employee cost.
No. Employee cost, I would say the addition on account of the new deal will be somewhere close to around 0.5%-0.6%.
Okay. Does this go up in Q1 as well? That is, does this go up sequentially in Q1, or does it stabilize from here on?
It will go up. The costs around this deal will go up in Q1 and Q2, and that is why in the beginning, I had called out that as we ramp up during the transition time frame, there will be some pressure around margins. They will stabilize the moment basically we start clocking revenue and transition phase is over.
Got it. The expected cadence in Q1 and Q2 will be in the same ballpark, 0.5%?
No. Difficult to triangulate and give it to you now because as what we called out, right now the objective is to scale up, and difficult to give you an exact cost number around that today.
Okay. If I just squeeze in one bookkeeping question, expected tax rates for the whole of 2027?
This year has been good. We've basically done well on ETR. I would say, while we would not give an exact guidance, I think normal corporate tax rate, a ±0.5%, is a range to work with.
Okay. Thanks, gentlemen. I'll be in touch. Thank you.
Thank you. We have next question from the line of NGN Puranik from Enam Securities. Please go ahead.
Hi, Manish.
Hello, sir. How are you?
Good. I want to understand from you, your readiness to be in the large AI deals. Meaning, AI deals are not large yet, but whatever size they are, INR 5 million, INR 10 million. In terms of people readiness and project readiness and the experience that you have gained over a period of time, is it enough for you to bid for a pure-play AI service? Also, if you can give the list of service lines you have developed over time on AI.
Yeah. Great questions as always, sir. I would say, on AI, we are very bullish, o kay? I am personally driving the effort along with my senior management team and Vijay, Pulkit, Vivek, and others. We are looking at all aspects of AI. Almost every service line that we have today, we have rethought it, and we have made it AI- native rather than AI- infused. This philosophy has percolated not just to our delivery and sales organization, but also to our support organizations in terms of finance, HR, and everything. 85% of our workforce is AI-enabled.
Mm-hmm.
We are ready to take advantage of that. Not only we are ready to take advantage, but we are taking proactive steps to make sure that the benefits of AI are seen by our employees and also by our clients.
Mm-hmm.
I believe that for companies of our size, this is the next turn in the road. As in Formula 1, they say that you always win in the turns. This is-
Mm-hmm.
We have to win this. We have to win it the next turn.
How significant is AI usage within your organization, both in finance, HR, admin, project management, everywhere?
Pulkit and Vivek, maybe you should answer that question. Pulkit is our CFO and Vivek is our CHRO.
Yeah. I know him. Mm-hmm.
Thanks a lot, sir. It's a brilliant question. In fact, just adding to what Manish mentioned. I'm Vivek. I'm CHRO of Zensar. One impact, we have invested significantly in the training of our people.
Mm-hmm.
As Manish mentioned, 85% of our employees are AI ready. Second, from HR process perspective, from pre-onboard to retire, there are various touchpoints, including hiring, engaging, developing our employees. For each of these touchpoints, we have identified areas where we can bring in generative AI and agentic AI. For example, our recruitment is completely AI-enabled. Each of these touchpoints, we are also making it sure that we bring in AI to ensure that we are not only selling AI to our customers, we are role-modeling that and infusing that in all of our processes. That's from HR perspective. Pulkit, you want to add on that?
Yeah. Hello, sir. I think it's a good question in terms of how are we using it internally. Vivek gave you a perspective around HR. From a finance side, I would say a lot of business process-oriented functions.
Mm-hmm.
Say something like an AR/AP. We are trying to basically infuse AI in those areas.
Mm-hmm.
FP&A, which is again based around data and how do we basically comprehend and use that data. We are using AI around that. The third element is contracting. Contract, when we look at legal contracts. We have designed and using in-house agents who are basically helping us shorten the timeframe of the entire contracting.
Mm-hmm.
Yeah.
The saving in terms of number of people who are deployed for this would be significant?
What we have done, an interesting thing that we have done is, within our own support functions, whether it is HR, whether it is finance. We are hiring engineers as well.
Mm-hmm.
Who are only focused on infusing AI into our processes in support functions.
Very good. That's a good way to introduce AI to the organization. Right. Hello?
Yes, sir.
Yeah. Can you also mention about the service lines you have developed? Because I want to understand from you, for example, if somebody says that I want to spend $10 million on AI-related projects with your entire organization. What service lines do you think he should adopt for a $10 million project? Do you have enough services to deliver?
On a lighter note, we will create any service line that they want us to create for a $10 million project. To answer your question more directly.
Mm-hmm.
I think one is, as I said, we have reimagined all our services ground up using AI.
Mm-hmm.
One of the key new offerings that we have launched is QI.
Mm-hmm.
Which is Quality Intelligence. Okay?
Mm-hmm.
Quality Intelligence is. See, what is happening is, you would have heard of vibe coding and so on.
Yeah. Correct.
Instead of writing, people are giving prompts.
Mm-hmm.
Essentially, you have to test against the prompts, not against the code.
Correct.
You have to test against intent.
Mm-hmm
Not against functional requirements or functional specs.
Mm-hmm.
That is an example of a service.
Correct. Mm-hmm
... which we have launched, and it can easily become a $10 million service line.
Mm-hmm.
In fact, on a couple of deals, we are bidding QI related stuff in that range. We have created many more, but this is just a classic example of a service line.
Do you have any specific service lines, like what you used to have in the traditional ADM world?
Quality Intelligence is in the ADM world.
Okay.
Call it. In ADM world, it was known as IVS or testing. If you are referring to
Correct. Yeah.
As you know, I started that business.
Pipe design. Yeah, I know that.
Yeah. Now I am starting Quality Intelligence here.
Wow. Interesting. Manish, I also have to understand from your mega deal, how much of that mega deal will have generative AI and what percentage is predictive AI, in terms of people, processes, and all?
First of all, it's both productive and predictive.
Mm-hmm.
For example, the transition.
You will need a lot of prompt engineers there also?
No, not really.
No, not really.
Not really. There are, I mean, I'll have to spend a couple of hours explaining both the productive and predictive part of it.
Mm-hmm.
I would maybe.
Willing to do that?
Maybe in our one-on-ones or so on, maybe I'll.
Sure. We'll do that. Is this a significant investment in AI? Would it be in this project in a mega deal?
Sir, we would like to refrain from commenting on-
Okay. Yeah, understand.
So-
Understand.
If I may request everyone.
Yeah, sure.
Yeah.
Right. Thanks. Very good. Thanks, Manish. Thank you.
Thank you, sir.
Thanks.
We have next question from the line of Girish Pai from BOB Capital Markets Limited. Please go ahead.
Yeah. Thanks for the opportunity. I just want to understand what was the AI deflation impact in FY 2026, because for the full year, you've grown at about 1.7% in constant currency terms, and you have digital application services, which forms almost like 75%-80% of the revenue, which I suspect would see fair amount of deflation because of AI. Can you quantify the deflationary impact in FY 2026, and what do you see happening in FY 2027, with all these new models dropping almost every other week? How do you see that deflation playing out in FY 2027?
First of all, we are slightly unique in that sense that we don't have too many annuity type of contracts, and that is one of the reasons why we have to literally earn our business and our clients' trust quarter- after- quarter. We are not seeing so much of deflation because of the nature of work that we are doing is not annuity-based. The newer projects that we are going after, I believe that it is making us much more competitive rather than looking at it as deflation. The lens that I am using to look at AI is a positive lens rather than focusing on the negative parts, mainly because the negative part is not impacting us as much as far as our business is concerned. If the negative part is impacting our clients then it has an impact on us.
As I mentioned, there are companies who have let go of 30,000 people. If they are letting go of 30,000 of their own people, imagine how many of the outsourced people must be going out. That impact is anyway there, and that is accounted for in the revenue attrition overall. We are not seeing yet that we were doing a project for $100, and now because of AI, we have to do the same project at $70.
Okay. Manish, in your opening remarks, you mentioned, I don't know, maybe opening remarks or elsewhere, you mentioned about larger companies, Tier 1 companies bidding for some of the projects which they never used to do previously, or at least you didn't see them do that a few months back. Against Tier 1 competition in these projects, what is our right to win? Why do you think we should win some of those contracts?
I would say one is our AI native offerings are making an impact, number one. Number two, as you see that our customer satisfaction and our employee satisfaction is really excellent. Okay. I've said this before, that ultimately I run a very simple business where if you take care of your clients and if you take care of your employees, then things should be good. That is the second thing. The third, I would say is, while a heavy car has momentum, a lighter car is more agile and more maneuverable. This is the time for maneuverability rather than momentum. I would say those are the three reasons that we can claim.
Okay. My last question is, are you seeing any rise of new players in the market? Because now you don't require those thousands of employees to deliver a project. Are you seeing newer players coming to the market or do you think it's a little too early, maybe that phenomenon is going to pick up maybe six months or 12 months down the road?
See, I would say the newer players, see the industry attractiveness. Newer players coming in is when the industry attractiveness is high and the margins are higher. Both, as you know, have been declining relatively for the industry as a whole. We are not really seeing new boutique firms. Anyway, these boutique firms are one or two account wonders usually. We have not seen too many of those entrants of new competitors per se, because the attractiveness of the industry has come down over a period of time.
Yeah. Lastly, is decision-making pushed back because of either macro concerns or because of AI-related issues, in the sense that the clients think that you're going to get more from the same vendors maybe three months down the road or six months down the road. Is decision-making impacting deal flow?
See, I have no purview of client decision-making cycles, to be honest with you. I would say, I'm not seeing that same client who was taking a decision in six months is now taking nine months for the decision. It has more to do with the culture of the client rather than on the macro situation. Macro situation is impacting the overall budgets. AI also is impacting the budgets. I am not the right guy to comment on decision-making cycles per se. It's a very intimate thing that you have to look at for each client and figure out whether culturally they have become more cautious or not.
Okay. Thank you.
Thank you. We have next question from the line of Pankaj Renison, Investment Managers. Please go ahead, sir.
Hi. This is Pankaj Renison. Manish, you mentioned on the call about these layoffs by tech companies including Oracle and Snap. Now in the last few days that has only accentuated because we've seen something similar from Meta and Microsoft as well. If you can share some more industry perspective as to what is driving that. Is it these companies are reaping AI efficiency gains and which is what it is leading to or what is the trend that's playing out there? If that be the case, meaning is it next few quarters or you think it's a slightly more medium-term trend? That's the first question. Also in that context, sorry, just to complete. Also in that context, what it means for where does our business from that segment stabilize?
No. See, first of all, there is some amount of AI washing happening. Okay. Second is, if you have to make capital investments worth hundreds of billions of dollars, that money has to come from somewhere. One way that money is being generated is by letting go of people who are not adding full value or whatever. As I said, it's the capital investment that these companies have to make, which forces them to cut costs. The second is the amount of AI washing, et cetera, that is happening. The answer for us is, we have to use AI to expand the addressable market much more.
For example, we are not a BPO company, but we are using AI to go after some of that traditional BPO business because. Our proposition is what you're doing with 200 people, I can do it with 50 people and 150 agents, AI agents. By the way, because we are doing it ourselves we can assure you those.
Arshan, my management line has been disconnected. We are quickly reconnecting the management line. Please hold the line. Participants, thank you for the patience. We have management line reconnected.
All right. Is there something that we need to answer? Because we got disconnected, so that's why.
Yeah. We could only hear partly your answer to the question, so if you could answer that.
If you can repeat the question, please.
I was saying, we were talking about on the TMT side, we've seen acceleration of layoffs from likes of Microsoft and Meta as well now.
Okay. Where did we lose you? At what point did we lose you?
No. You were mentioning that essentially companies have to reap those benefits to fund their AI CapEx.
Okay. You lost us very early in this cycle. Okay. The issue is that they have to fund the CapEx, and that is number one. Number two, I, and this could be my personal view, that these companies had overhired in the post-COVID boom, and hence they are working on reducing the excess fat, if I may say so, and some amount of AI washing is also happening.
The answer to the second part of your question is what should companies be doing? I would say that what we are doing is trying to increase our addressable market. Increasing our addressable market we can do it today because of AI. That means getting out of our comfort zones, which is just the CIO organization, and moving to adjacent organizations that spend a lot of money on technology, including CMO, content organizations, BPO or operations, HR, finance, etc . That would be our response to this market.
The other question was, where do we see this stabilize for us, given the fact that we continue to face headwinds here on this side of the business?
That's a very important question I wish I knew the answer to. I can tell you that our aim is to make sure that we continue to grow and create value for our shareholders despite the headwinds. Sometimes when we are not able to create value through revenue growth, we still create value through EPS growth, through profitability and so on. The focus is on creating shareholder value quarter- after- quarter.
No, that's helpful. One last thing. You highlighted that you're seeing a very high level of competitive intensity, which is industrial phenomena, and you're seeing, let's say, in some of your accounts, Tier 1 companies which you would have not otherwise seen. Meaning, what's your take from where you're sitting and as you're foreseeing, how long do you think this competitive intensity probably might just persist? Or do you think that persisting throughout the course of the year, this year, or how would you think this whole phenomena plays out?
Till the situation with AI stabilizes, this will continue to be. See, competitive intensity is a function of the changes happening in the environment. A lot of changes are happening in the environment in terms of introduction of a new technology, which is AI. Till this situation around AI stabilizes a little bit, we will continue to see increased competitive intensity because the market size is not increasing dramatically, right? Unlike previous technologies where, be it digital, be it internet, be it mobile, be it cloud, the market size increased. With AI, the market size is not increasing with services, at least in services. It might be increasing on spends on LLMs and tokens and so on, but it is not increasing on the services side. This competitive intensity, we should learn to live with it till the situation with AI stabilizes.
Sure. Thank you. That's very helpful.
Thank you. We take the last question from the line of Mr. Sandeep. Please go ahead.
Yeah. Thanks for the second question opportunity. This question is on margin. We generally do trade 14%-16% as a comfortable band, while 4Q is at the upper end of the band. We understand there would be a large deal transition cost in the first half. Pulkit, is it fair to assume 14%-16% as a full year would also be true for the upcoming year FY 2027?
I would say, yeah, mid-teens is something which we have always maintained. We would like to continue with that overall guidance for the year. There may be a quarter where it can basically vary slightly, but that's how we are looking at FY 2027 as a whole. Yeah.
Okay.
Sandeep, like what I've also maintained is that basically, there's a trade-off from a growth and a margin perspective. While from a long-term perspective, your question is very fair, and as I said, long-term, we will stay in this guided range. There may be blips which I can't call out today, but if there are, then the trade-off around that will be for growth.
Okay. Just the last question, in terms of margin, Bob, in this quarter, more than 100 basis points or closer to 100 basis points has been defined as a large deal transition cost and investment. Can you also believe those transition cost is already captured for the mega deal in the fourth quarter number?
Not at all. There's only a very small part. The cost that I spoke about, while I kind of mentioned it, please do not get anchored that this is all the cost which has come into it. I would like to reiterate that as we go into the transition phase, these costs will increase. The one which I mentioned is that in the planning process, right, once we got, I would say, some certainty that there is a chance of getting in there, we started planning ahead of time. We started hiring ahead of time. We started investing ahead of time. These are very minuscule costs which have come in now. The large part of these costs will come in Q1 and Q2.
Okay. Last question, if I can squeeze in. Manish, sir-
Can I quickly-
...outside the top client in TMT.
Please, I just want to make it amply clear. Hello, can you hear me?
Yeah.
Just want to make it amply clear that do not assume that all the cost with regards to this has come in this quarter. That is not the case at all.
Yeah. Got it. Just the last question, Manish, sir, if I can squeeze in. Except for the top client in TMT, is there any other large specific client-related issue in other sectors or in PNB?
As I mentioned before, see, other clients, small ups and downs will happen. Which is business as usual, which we plan for certain amount of revenue attrition and so on. As I mentioned in last call also, there have been couple of consolidation plays that have happened against us in Healthcare and Life Sciences. Those kind of things are to be expected. We are ready for those kind of things.
That voluntary loss in the Healthcare, will that impact in the coming year or the impact is already reflected in the FY 2026?
No, actually FY 2026 Healthcare and Life Sciences actually has grown by 8.6%. While for FY 2027, we are hoping that we can remain at least flat in Healthcare Life Sciences.
Okay. Thanks and all the best.
Thank you.
Ladies and gentlemen, I now hand the conference over to Mr. Manish Tandon for closing comments.
Yeah. Thank you everyone for being on this call. Before we conclude, I want to reiterate my gratitude. First of all, as always, to our clients for their continued trust, to all Zensarians for their unwavering dedication, and to our shareholders for their confidence and support. In summary, while the demand environment remains mixed, our annualized revenue growth, significant margin expansion, healthy order book, and robust cash position collectively reinforces our confidence in the path ahead. As we move into FY 2027, our priorities remain clear, maintain disciplined execution, deepen the value we deliver to clients, and continue advancing our AI-native capabilities. Thank you once again for taking the time to join Zensar's Q4 and FY 2026 earnings call. Thank you very much.