Thank you so much. We welcome you all to a discussion on Axis Bank's financial results for the fourth quarter and financial year 2020. We are joined in this call by Amit Talgeri, who's our Chief Risk Officer also, and we'll run the call a little bit differently. I'll give my opening remarks. I'll hand it over to Amit to discuss things around risk, and then he'll hand over to Puneet, our CFO. Our opening remarks are a bit longer, a bit longer than usual, because we just want to ensure we get our message and some of the data across, so just do bear with us. Countries across the world are battling an unprecedented global pandemic, which still continues to unfold as we speak. The world has not seen a crisis of this scale and severity before in today's modern world.
It has led to almost two-thirds of the global population and economies coming to a grinding halt. The governments and central banks across the world have taken immediate monetary and fiscal measures to cushion the impact. However, given the scale and enormity of the crisis, our belief is that all industries will get impacted sooner or later, and the resultant economic and financial impact will be spread over a much longer time. We are concerned and hence remain cautious and conservative in our approach. We'll continue to focus on having adequate surplus liquidity, be prudent in managing credit and operations risk, conserve capital, and even sacrifice growth if required. The bank and its subsidiaries took proactive steps well before the COVID-19 impact resulted in a lockdown in India. Within Axis, a Central Emergency Response Team, a CERT , was activated over a month before lockdown.
Planning was made to carry out all the critical activities from alternate centers or from home, and series of BCPs mock drills were conducted to ensure that customers are supported in case of partial or full lockdown. This helped us in being much better prepared during the pre-lockdown phase. Post-lockdown activities were reclassified into Critical One, Critical Two, and Non-Critical Activities. A dashboard was created to have a sight on key business critical activities also. Almost 9,000 users have been enabled on VPN VDI and are seamlessly working from home, providing essential services to clients wherever required. More than three-fourths of our colleagues handling operations who are unable to attend work are either operating from home or distributed locations. We have further ramped up our capabilities to execute 90% of C1 and C2 transactions on a daily basis. Even the execution rate of Non-Critical Activities is in the high 80s.
We have strengthened our information security monitoring and enhanced cybersecurity risk measures to manage potential threats, risks, and challenges during this transition and new way of working. Over 96% of our ATMs have remained operational and stocked up. 99% of branches are operational. Our staff has demonstrated exemplary service and commitment levels in reaching out to a vast majority of the retail banks' retail, SME, corporate, and government customers in their hour of need. In retail banking, our team of relationship managers, customer service officers, liability sales executives, retail lending team, along with our outbound contact center team, are interacting with nearly 3,000,000 clients daily on an average basis. Skill development has been a focus area. Online training for users not attending office has been ramped to 50,000 employees in the last one month. As a bank, we are committed to play our part as a responsible corporate citizen.
We have put in place a multi-pronged strategy to address the needs of our customers, employees, communities, and other stakeholders. We have set aside an amount of INR 100 crore for fighting the pandemic. We waived certain customer charges even before this was mandated by the regulator so that our customers could access banking services closest to their homes. The bank has encouraged its employees to contribute a day's salary with Axis Bank matching the employee's contribution, and this money will be donated to PM CARES Fund. In this context, we are also privileged to be given the mandate to collect donations for the PM CARES Fund. Axis Bank Foundation, through Axis Cares, has partnered with few NGOs to provide food or food kits and hygiene supplies for over 30,000 individuals in many cities across the country.
We have taken proactive steps to shore up the liquidity position with average LCR at 112% during the quarter. Currently, our LCR is at a comfortable level of 120%, and we are carrying excess SLR of over INR 48,000 crore. Having raised equity capital last year, our capital position is healthy, with both total capital at 17.53% and CET1 at 13.34% being at one of the highest levels in the bank's history. We have no maturities of any component of our capital over the next 18 months. This places us comfortably on the capital front in this time of crisis. The bank's risk-weighted assets intensity in the last few years has now stabilized at lower levels of 67% versus 79% four years back, given largely by the change in composition of our wholesale book to better rated corporates.
During the last 15 months, we have emphasized repeatedly that we will be more transparent, prudent, and conservative. We have demonstrated the same towards assets classification and provisioning norms too. We adopted a formula-based approach towards provisioning on fund-based and non-fund-based weak standard assets in our BB-rated pool and fully provided for the 350-acre land that was sitting in our books for a long period of time. We have also provided for security receipts on our books and brought down the size of our bond book before TLTRO participation. On the retail side, we have stringent rule-based provision norms, which are higher than regulatory provisioning norms. We recognize NPAs on a daily basis and fully provide for NPAs on 90 days on personal loans and credit cards. Such asset recognition standards are best in class in the industry.
We have provided build-up of prudent provisioning for COVID risks, aggregating to INR 3,000 crores in this quarter, and our total pool of provisions for various contingencies stands at INR 5,983 crores, which is not considered in provision coverage ratios. In this context, let me now offer a brief synopsis of Axis Bank's quarter four and financial year 2020 results, and Puneet will later take you all through the results in detail. The operating performance has been steady, with bank's pre-provision operating profit growing 17% year-on-year for the quarter, sorry, 17% year-on-year for the quarter and 23% for fiscal 2020. Deposit book remains resilient and grew by 19% year-on-year and 5% quarter-on-quarter on a quarterly average basis. Loan book grew by 15%.
Our focus towards building a granular, stable, and low-cost liability franchise has been progressing well with CASA Plus RTD deposits growth of 22% for the quarter. We opened 29,000,000 accounts during the year and continue to see sustained traction on the savings account balances, with an average of 3% quarter-on-quarter growth in the last three quarters. The retail asset book has grown by 14% year-on-year. The bank has over 40,000 relations with entities for their salary mandates, covering over 60,000,000 customers. The salary segment grew 14% year-on-year. We have been focused on quarterly average balances in relation to current accounts. The volatility on the current account balances has declined significantly, and growth in quarterly average balances of 11% for quarter four financial 2020 is far higher than period-end balances.
We continue to improve our market share on retail term deposits front and recorded a growth of 33% year-on-year on a quarterly average basis. The Burgundy Private proposition that we launched for the high and ultra high net worth clients last quarter in December has scaled up rapidly to cover over 850 families across 15 key locations with assets of nearly INR 18,000 crore as of March 31, 2020. Total assets under management for Burgundy stood at INR 1.47 trillion as of the end of March 2020, which is among the highest wealth management businesses in the country. Our wholesale deposit franchise grew 7% year-on-year and 4% quarter-on-quarter on a quarterly average basis. The government business plays a very key role in this segment.
Our government business is more oriented towards providing solutions around collections and payment businesses, which has helped us make a very distinct place for ourselves in the industry today. It all started with the authorization of the bank for handling agency business by RBI way back in 2003. It authorized us to handle all government businesses, including state government businesses such as collection of sales tax, pension payments, etc. Over the years, we have added statewide authorizations for collection of various taxes. Now, we are one of the leading private sector banks handling the government businesses across the country. On the wholesale side of our business, commercial banking or SME business, as everyone calls it, we have been cautious in growing the book and have, in fact, derisked the book over the last one year given the weakness in underlying economies.
The book is 85% secured by hard collaterals and 80% self-funded, with a high proportion of 78% being in working capital loans and 59% of our overall loans qualifying for PSL lending. This book is also very well diversified across 35 sectors and also very well diversified across geographies. On the corporate side, we have been focusing on leveraging the strong relationship the bank enjoys with better rated corporates to focus on gaining a higher share of shorter-tenure working capital and transaction banking businesses. All of our incremental wholesale growth in financial year 2020 has come from the A and above book, and the lower rated book has declined. We continue to see strong growth in loans to AAA and AA rated clients. We have also diversified the book with strong growth in loans to the segments outside of the top 10 sectors.
We continue to deepen our relationships across wholesale banking and are seeing the benefits of our One Axis strategy playing out very well. We have a penetration of nine or more product services across our top corporate relationships. We have reoriented and strengthened our relationship teams across all coverage segments, resulting in a deepening of relationship with healthy growth in product per customer, especially in government businesses and strategic clients' groups. The deepening of relationship in the government business further substantiates the point that I was making earlier. On the non-SLR investment side, we have actively participated in the recent TLTRO auctions and have used the liquidity to acquire high-quality corporate assets at attractive yields. We have limited our investments under this book to AAA, AA rated corporate issuers.
Being the number one DCM bank in the country, we have played an important part in bringing liquidity into the corporate bond market while helping us reinforce our client franchise. On the retail side of our business, the book over the years has diversified significantly in terms of product offerings but continues to remain largely secured and stands at 80% of the book, dominated by vanilla home loans at 35%. The bank's strategy in retail lending has been built around cross-selling to existing customers. Again, the entire personal loan book is sourced through salaried customers. The bank has been leveraging its strong data analytics engine and robust proprietary risk models and scorecards to drive superior underwriting in unsecured lending to salaried customers. Our focus on analytics helps us drive cross-sell to the bank's existing customers through database programs.
Database programs utilize big data-led analytics coupled with robust risk frameworks and contributed 63% of unsecured personal loans to salaried individuals and business loans to self-employed and 70% of new credit card accounts in financial year 2020. As the business and operating performance suggests, quarter four was not materially impacted by the COVID-induced lockdown situation. We did see an overall impact on our fees for the quarter due to the lockdown. From a risk mitigation standpoint, the bank is adopting different interventions designed for various business lines in wholesale and retail. On a broad basis, the approach includes further tightening of the portfolio risk thresholds, enhancing origination standards, and increasing frequency of monitoring. Our risk teams have proactively stress-tested all our portfolios across three key scenarios: base, moderate, and stress.
Amit will later in the call give you extensive insights about our bank risk management practices and stress tests at the bank. The countrywide lockdown and its resultant impact of a severe lockdown in the economy will be widespread and will take time to normalize. Given the size and reach of the bank across various borrower types, sectors, and geographies, it will reflect in our numbers too. Among other things, we expect the fee income growth to slow down and provisions to increase materially. The COVID-induced slowdown will delay this normalization of our corporate stress pool, and we would expect that there would be further downgrades into the BB pool during financial year 2021. We are better positioned now than we were in the past, as our coverage ratios on existing NPA book are 69%.
Obviously, this number does not include the INR 5,983 crore I talked to you about earlier. Our digital banking effort has been progressing well, and we have more than 5,400 highly skilled employees working in that space now across our digital and fintech platforms in the group. We remain focused on creating fully digital end-to-end journeys for our customers using advanced analytics and intelligent automation across business operations. These investments are starting to show tangible results across the bank. During the quarter, 74% of our savings accounts opened were through Tab Banking, 66% of fixed deposits, and 53% of new mutual fund SIPs were acquired digitally. On the retail asset side, 48% of personal loans and 41% of credit cards were sourced digitally. We continue to maintain a strong market share position in UPI and have one of the best rated mobile apps in the country.
Axis Bank Limited and Max Financial Services Limited today announced the signing of definitive agreements to become joint venture partners in Max Life Insurance Company Limited. Axis Bank will hold a 30% stake in Max Life post-transaction closure, thus making Max Life a 70/30 joint venture between MFS and Axis Bank. The proposed transaction is subject to approval of requisite corporate and regulatory authorities, including RBI, IRDAI, and CCI. The development will result in a mutually beneficial and enduring relationship between Axis Bank and Max Life and bring the stability of a long-term partnership to India's fourth-largest private life insurance franchise. The two companies have had a successful business relationship for over a decade, providing long-term saving and production products to over 19,000,000 customers. The total premium generated through this relationship has aggregated to over INR 38,000 crore.
To enhance customer trust further and highlight the strength of the partnership, Max Life's tagline will now include the Axis Bank name. On the One Axis side, I'm very pleased to share that the progress on scaling up our subsidiaries is firmly on track. We have made significant senior talent infusions across our subsidiaries in Axis AMC, Axis Capital, Axis Finance, and Axis Securities, our retail brokerage business. Axis Finance is on track to start diversifying its loan book and becoming a consumer-focused lending company. Axis AMC has been doing exceedingly well and has built up an extremely strong competitive position on the back of its standout performance track record across its product basket. It has maintained its position as the fastest-growing AMC amongst the top 10 players and is now the eighth-largest player with over a 5% share in the industry AUM.
Within equity funds, Axis AMC has built up an industry-leading franchise and is at the number one position in terms of incremental net sales last year and fourth position in terms of overall AUM on 31st March. Axis AMC added more than 2.1 million customer portfolios, a growth of over 54% from last year, and grew its monthly SIP book by more than 82% in the last year. Axis Capital continues to maintain its leadership position in equity capital markets business. We have restructured the retail brokerage business and are encouraged to see the traction in volumes and market share. The digital account opening has been revamped to enable account opening in 15 minutes. The percentage of clients trading through Axis Direct mobile app in quarter four financial 2020 stood at 43% as compared to 29% last year.
Online market share has increased from 2.6% last year to 4% in March 2020. We have made progress across various pillars of our GPS strategy and continue our relentless execution focus. Our GPS strategy is even more relevant in these challenging times but will require the timelines to be recalibrated. Over the last one year, there have been a few hits and misses, but we remain fully committed. Some of these things will take time to show material improvement. We have seen some early green shoots, but Axis Bank is a very large franchise, and COVID certainly will act as a severe headwind this year. Though it is difficult to predict when the current crisis ends, the organizations who manage this crisis well will undoubtedly stand to gain over the others. The disruption this pandemic has caused provides us opportunities to increase our overall operational efficiencies.
The lockdown has taught us how working from home can be more productive and convenient. We are now exploring if WFH, working from home, can become a part of our work culture going ahead. The crisis we are facing today as a nation is a long-drawn one and will need courage, grit, and a fighting spirit to combat it. We will keep learning and pushing our limits to emerge stronger as an organization. We are utilizing this time for learning and training, identifying new opportunities to ensure that the Axis franchise is able to smoothly tide over this crisis, and also capitalize on the opportunities as they open up. With that, let me hand over to Amit to take you through the bank's risk management practices and stress-test details, after which Puneet will discuss the financials. Amit.
Thank you, Amitabh. Good evening, everyone. Let me now take you through the risk overview of the portfolio. Over the last 12-15 months, we have separated all underwriting operations from the different business segments and further strengthened the risk management framework in the bank. The bank is entering this phase on the back of significant improvement in the wholesale book, continued cautious outlook on the SME business during the year, and strong performance in retail evidenced by key risk indicators which are significantly better than industry. Let me give you a brief on the bank's analytical strength and capability which has helped achieve this. The bank, over the years, has invested heavily in risk analytics to build proprietary scorecards that provide a significant edge in decision-making. These scorecards are based on internal and external data sources.
We consider at least 4 dimensions of data for each customer and over 25 variables based on each product. Of the 4 dimensions, cash flows and income-generating ability is the primary driver for all underwriting decisions. We have tested our internal application scorecard-based models, and they perform significantly better than single-model or standalone bureau scores. On an average, it displays 2-3 times more discriminatory power over bureau scores across different product segments. Our incremental sourcing strategy will be now based on our macro-COVID risk model and geography microsegment score. These models factor incremental risk variables like bounce information, moratorium data, COVID intensity in a geography, and business impact. These will be used for portfolio action and calibrated sourcing strategy during these times. Let me now take you through the different business segments.
Starting with retail, the retail portfolio is dominated by a secured portfolio which is close to 80%, primarily consisting of mortgages, vehicle loans, and the rural portfolio. Our retail unsecured portfolio stands at around 20% of our total retail lending book. 82% of this book is from the salaried segment which has a very low default rate, and over 80% of our borrowers are existing customers of the bank. 67% of the salaried customers are from premium corporates, government, and multinational companies, and a majority of them are corporate salary relationships with the bank. Asset quality performance for unsecured portfolio is between 20%-50% better than industry based on bureau information, and this number goes up from 20%-70% across other retail lending products.
Moving on, in relation to our commercial banking portfolio, which is the SME business, 85% of the portfolio is secured, and the majority of the balance is supply chain finance with strong linkages to large and well-rated corporates. The portfolio is granular with an average ticket size of less than INR 4 crore. 84% of the book is to SME 3 or better rated borrowers, which is the equivalent of A- and above. The book is spread across 120+ locations and 35 broad sectors. The bank's proprietary improved EWS model has been developed based on multiple variables and using advanced analytics to predict early stress levels in this portfolio. The model is predicting early stress in around 80% of the NPAs in the last six months. If we now look at the wholesale banking portfolio, the wholesale banking portfolio has undergone a significant change in the last year.
80% of the book is now in the rating category of A- and better. Around 95% of incremental advances last year were in the A- and above rating category. We have taken steps to reduce borrower concentration risk, and today, exposure to top 20 borrowers as a percentage of Tier 1 capital has come down to less than 90%. This figure used to be about 112% a year ago. The login-to-disbursement ratio has also come down from 80% to 55%, indicating tightening of underwriting as well as ask for stringent terms. We have contacted all our customers to assess the impact of the crisis on their businesses and have a strategy action plan for each of them. Let me now quickly take you through an update on the moratorium.
As of April 25th, at an overall bank level, customers opting for moratorium by number is 10%-12%, and by value is approximately 25%-28%. A quick analysis of the retail customers opting for moratorium reveals that opt-ins are across all income bands, geographies, industries, and categories of customers. The majority of the customers opted in; in fact, almost two-thirds of the customers have enough money in their bank account to pay their EMI. The trend seems to be to conserve liquidity and protect immediate cash flows. Let me now take you through the stress testing scenarios we have undertaken at the bank. Stress testing was carried out on the entire portfolio to assess incremental stress that can be observed in the current scenario using over 1,000 variables, internal as well as external data points.
Over 125 combinations were used to create 3 impact scenarios: big, moderate, and severe stress scenarios. The scenarios were simulated on a 1-in-7 years, 1-in-25 years, and a 1-in-60 years event with multiple variables. The 3 scenarios were based on the likely peak of the pandemic, lockdown opening in a staggered manner, return to civic life, revival of business, and return to economic activity at various time periods for each of the scenarios. Apart from the bank's internal experience from which worst and second-worst experience is considered for the 1-in-25, which is severe, and 1-in-7, which is moderate stress scenarios, experience from the Western world, including the U.S., particularly for retail products like mortgages and cards, and default rates from international rating agencies over multiple business cycles were also considered. Analytical stress frameworks of the Basel Committee on Banking Supervision were also used to stress internal probabilities of default.
All these inputs are considered for triangulating rating-grade product-wise default multipliers. The bank identified borrower segments and sectors which may face additional stress. For example, the transport, hospitality, entertainment, textile sector, and exporters/importers dependent on COVID-affected countries. Similarly, on the retail side, employees of these sectors having retail loans, commodities in rural lending, and different variables based on product type were considered for stress multipliers. Additionally, in order to get a ground-up view to consider the impact of COVID-related shock on the portfolio, we also carried out a bottoms-up approach in identifying vulnerable portfolios. All wholesale banking and commercial banking customers were contacted to assess the impact and sustainability of the business models. The stress scenarios have provided us with an estimated incremental slippage across our base moderate and severe cases.
We then layered this model to include any future economic policy action that could reduce the immediate stress based on these models. We have proactively made COVID-related provisions during the quarter, which Puneet will take you through subsequently. It is important to note that the situation is evolving, and it is difficult to ascertain the exact impact on the portfolio due to COVID-induced lockdown. Considering the conscious portfolio choices we have made in favor of the secure nature of lending in the retail and SME book, higher-rated book in corporate, and a higher share of salaried and existing bank customers in the unsecured book, which we discussed earlier, the prudent provision created does provide strength to the balance sheet. We will continue to assess our portfolio on an ongoing basis. Thank you. Let me now hand over to Puneet.
Thank you, Amit. Good evening, ladies and gentlemen. Thank you for joining us this evening. I will discuss the salient features of the financial performance of the bank for Q4 FY20 and financial year ended 31st March 2020, focusing on our capital and liquidity position, growth across our deposit and loan franchise, our operating performance, and asset quality and provisioning. To start with, our capital and liquidity position. Our capital adequacy ratio is at one of its highest levels in the last 10 years, and we are carrying adequate liquidity buffers. We believe this places us in a strong position in the current uncertain times. Our capital adequacy ratio is 17.53%, and our CET1 ratio stands at 13.34%. The bank has invested in YES Bank shares in Q4, pursuant to the reconstruction scheme, aggregating to INR 600 crore.
The investment has prudently been treated as an AFS investment for the purposes of capital adequacy computation. If the said investment was classified as HTM, which is reflective of the inherent characteristics of the investment, the overall capital adequacy ratio and CET1 would improve by 14 basis points. Our focus on having adequate surplus liquidity is reflected in our current LCR ratio, which is at 120% levels, and our excess SLR stands at INR 48,463 crore. Our deposit book has remained resilient. We prefer to focus on quarterly average balances instead of month-end balances for our liability franchise. Total deposits for the quarter, on a quarterly average basis, grew by 19% YOY and 5% QoQ. If we decompose the growth in deposits, then on a quarterly average balance basis, our CA, which is current accounts, grew by 11% YOY and 7% QoQ. Our SA grew 13% YOY and 3% QoQ.
Our retail term deposits grew 33% YOY and 7% QoQ. Our overall loan book grew by 15% year-on-year, with granular retail assets continuing to be the key driver of our loan growth. Our wholesale and CBG businesses continue to focus on better-rated originations and shorter-term loans. To give you some color of our retail advances, our retail loan book grew 24% YOY, 5% QoQ. Our bank's strategy on retail assets continues to be centered on existing customers of the bank. 70% of retail asset originations in Q4 were from our existing customers. 92% of the bank's credit card and 78% of the personal loan originations in the quarter were also from existing bank customers. Our retail loan book is well-diversified. 80% of it is secured in nature, and our entire personal loan book comprises salaried customers.
Growth in retail lending during the quarter was well-diversified, with home loans and personal loans contributing 25% each to the incremental growth quarter on quarter, agricultural lending, loan against property, and small business banking contributing between 10% and 16% each. We continue to recalibrate our risk parameters, scorecards, and strengthen risk management collections infrastructure. We are very focused on our collections infrastructure in these times. Corporate advances, One Axis strategy is gaining traction for us. Our corporate loan book growth stood at 11% YOY and 4% QoQ. The initiatives taken in the last 12-15 months have now started to reflect in the overall One Axis franchise. Our top corporate relationships, on an average, now avail 9 products across the One Axis platform.
38% of our corporate book is of a tenor less than one year, and 95% of our incremental sanctions in FY20 were from A-minus and above book, with home loans and personal loans contributing 25% each to the incremental growth quarter on quarter, agricultural lending, loan against property, and small business banking contributing between 10%-16% each. We continue to recalibrate our risk parameters, scorecards, and strengthen risk management collections infrastructure. We are very focused on our collections infrastructure in these times. Corporate advances, One Axis strategy is gaining traction for us. Our corporate loan book growth stood at 11% YOY and 4% QoQ. The initiatives taken in the last 12 to 15 months have now started to reflect in the overall One Axis franchise. Our top corporate relationships, on an average, now avail nine products across the One Axis platform.
38% of our corporate book is of a tenor less than one year, and 95% of our incremental sanctions in FY20 were from A-minus and above book. Our total standard fund and non-fund-based investments outstanding in NBFCs is INR 23,507 crores. 83% of the same is rated A or above. Our real estate exposure is INR 17,730 crores, 50% of which comprises LRD. We have a small MFI portfolio of INR 5,791 crores. Small and medium enterprises business, which is our commercial business, comprises 85% secured portfolio. It's well-diversified, and 78% of the book is of a tenor less than one year. Our SME loan book degrew in the year by 6%. The book shrinking is attributable to our cautious stance on supply chain finance. Our medium enterprises group and small enterprises group were flat on a YOY basis. Our operating performance.
Our operating performance has to be read in the context of two key items, one of which impacts the performance for the current quarter. I will start with COVID provisioning. In these uncertain times where there is lack of clarity on when normalcy will return and the extent of economic impact the crisis will have, we have chosen to be prudent and conservative. Let me substantiate this statement. We have not taken any benefit of the relaxation that the Reserve Bank of India has provided in relation to the dispensation of extended resolution periods for additional provisioning required under the June 7th, 2019 circular. We have made the entire 10% provision on all loans greater than 0 days overdue for which moratorium was granted and asset classification benefit availed or would be availed over the moratorium period.
Incrementally, we have made an additional COVID-19 provision based on the extensive stress testing that has been undertaken by the bank and, as explained by Amit earlier in the call, the cumulative value of provisions made in Q4 on account of the above is INR 3,475 crores. The consequent impact of this net of tax on Q4 and full year PAT of the bank is INR 2,182 crores. I reiterate the fact that a large part of this provisioning is entirely based on the prudent stance that the bank has taken. The other item which is impacting the performance of the bank on a full year basis is the transition to the new tax rate. Effectively, the transition to the new tax rate has an impact of INR 1,373 crores on PAT on a full year basis. In the above context, our operating profit for FY20 is INR 23,438 crores, growing 23% YOY.
Our PAT for the year stands at INR 1,627 crores. Adjusted for the one-off, the PAT for the year would have been INR 5,182 crores, growing 11% YOY. NII stood at INR 25,206 crores, representing a YOY growth of 16%. The full year NIMs for FY20 stood at 3.51%, higher by eight basis points than compared to FY19. Our non-interest income stood at INR 15,537 crores, representing a YOY growth of 18%, of which the income stood at INR 11,000.019 crores, representing a growth of 9%. Operating expenses stood at INR 17,305 crores for the full year ended 31st March, representing a YOY growth of 9%. It is important to note that our operating expenses include PSLC charge of INR 611 crores for the full financial year. The number for the previous financial year was negligible. The operating expenses-to-average assets ratio stood at 2.09%, lower by four basis points compared to the 2.13% for FY19.
Operating profit for Q4 FY20 is at INR 5,851 crores, growing 17% YOY. Net loss after tax for the quarter is INR 1,388 crores. Adjusted for items discussed above, PAT for the quarter would have been INR 794 crores. Our net interest income for Q4 stood at INR 6,608 crores at 31st March, representing a YOY growth of 19% and QoQ growth of 6%. Our net interest income margin for Q4 FY20 was 3.55%, improving 11 basis points over the same quarter last year. Our non-interest income for Q4 FY20 stood at INR 3,985 crores at 31st March 2020, representing a YOY growth of 13% and a QoQ growth of 5%. Our fee income degrew 3% YOY, while on a QoQ basis, it grew 6%. It should be noted that the fee income was impacted by the lockdown situation in the last fortnight of the quarter.
Retail fees comprising 64% of total fees grew by 2% YoY and 0.4% QoQ. Our retail asset fees remained robust. However, segments like cards, credit cards, third-party distribution income got impacted. Transaction banking fees, which is part of our wholesale fee, grew by 7% YoY and 10% QoQ. Trading income for the quarter stood at INR 265 crore compared to INR 354 crore for Q4 last year. Miscellaneous income stood at INR 790 crore compared to INR 153 crore in Q4 last year, driven by higher recoveries during the quarter. Our operating expenses for Q4 stood at INR 4,962 crore, representing a YoY growth of 17% and a QoQ growth of 10%. Staff costs grew 20% YoY but flat QoQ.
Other operating expenses grew 16% YOY and 14% QoQ as the impact of higher PSL-related expenses specific to Q4 aggregating to INR 464 crore, as was indicated in our Q3 earnings call materialized during the quarter. Moving on to asset quality. Our retail asset quality is holding well. Gross slippage ratio for Q4 is the lowest in the last 12 quarters. Provision coverage, excluding technical write-offs, improved to 69%. With technical write-offs, that number now stands at 83%. Our net NPA stands at 1.56%, declining 0.53% over the previous quarter. The bank's net NPA plus BB book, as a percentage of customer assets, improved by 70 basis points YOY, i.e., from 3.4% as at March 2019, it fell to 3% in Q3 FY20 and now stands at 2.7%.
The gross NPA ratio stands at 4.86, and our net NPA ratio stands at 1.56, an improvement of 14 bps and 53 bps, respectively, from the end of Q3 FY20. We have made the segmental gross net NPA and PCR ratio disclosure on slide 37. The bank's coverage ratio without technical write-offs improved to 69% compared to 60% as of December and 62% as of March 19. The impact of offering moratorium to customers that would have turned NPA at 31st March 2020 is as follows. The absolute slippage impact would have been INR 691 crore. Additional provision requirement, as per our stringent provisioning policy, would have been INR 340 crore. Gross NPA would have been higher by 11 bps. Net NPA would have been higher by 6 bps. Gross slippages for the quarter were INR 3,920 crore compared to INR 3,012 crore in Q4 FY19 and INR 6,214 crore for Q3 FY20.
I repeat, we have dropped our slippages from INR 6,214 crores in Q3 FY20 to INR 3,920 crores. In the INR 3,920 crores, we have a technical gross up of INR 750 crores, which is a slippage and an upgrade in the same quarter. Netted down, that number would have been INR 3,100 crores or thereabouts. Annualized gross slippage ratio adjusted for the quarter stands at 2.23%, was lower than the gross slippage ratio of 2.49% for Q4 FY19 and 4.60% for Q3 FY20. Of the total gross slippages, corporate segment slippages were INR 2,341 crores. Excluding the account which I referred to earlier, which got upgraded during the quarter and downgraded again, 84% of the corporate slippages came from loans and investment exposures to clients rated BB or below at the end of the previous quarter. Moving on to our net slippages.
Our net slippages in the quarter were INR 1,431 crore compared to INR 636 crore for Q4 FY19 and INR 3,792 crore for Q3 FY20. Of the net slippages, INR 1,019 crore came from corporate, INR 107 crore from SME, and INR 305 crore from retail and agri segments. The bank has a provision coverage ratio excluding technical write-offs of 69% as on 31st March 2020. It is pertinent to note, including INR 3,000 crore of COVID provision, the bank would have additional provisions aggregating INR 5,983 crore towards various contingencies. These additional provisions have not been used to compute our PCR ratio or the improvement thereof in the quarter. The additional provisions taken with our standard asset provision gives us a standard asset coverage of 1.3% as of 31st March 2020 against the requirement for our portfolio at 0.5%. In addition, the bank holds 100% provision on land amounting to INR 2,068 crore.
All of the above provisions are not included in the provision coverage computation. Moving on to some color on our BB book. During the quarter, we downgraded on a net basis INR 1,955 crore, INR 67 crore, and INR 250 crore into BB-rated loans, investments, and non-fund-based books, respectively. The significant downgrades during the quarter include clients in the cement and cement products industry, medical devices, automobiles, and automobile ancillaries. The top four sectors comprise 61% of our fund-based BB and below outstanding. These sectors are infrastructure, construction, cement and cement products, power generation, distribution, and hotels. As I close, please allow me to resummarize the salient comments for the quarter. Our operating performance has been robust, reflected through our NII and operating profit growth both on a YOY and QoQ basis. Our capital position remains strong.
We are carrying adequate liquidity buffers, and we believe this places us in a strong position in these uncertain times. Our deposit book has remained resilient, and we continue to focus on quarterly average balances instead of month-end balances for our liability franchise. Granular retail assets continue to be the key driver of our loan growth. In our wholesale and CBG business, we continue to focus on better-rated corporate originations and shorter-term loans. Our asset quality is improving, as reflected in lower BB ++ net NPA book, decline in net NPAs, and improvement in coverage to 69%. Our prudence is demonstrated through the choices we continue to make, and if we express the cumulative additional provisions that we hold over and above the RBI mandated provisions and our NPA provisions, our standard asset coverage stands at 1.3% as of 31st March 2020.
In light of the COVID crisis and the uncertainty around it, we will stop providing guidance till we have clarity on COVID-19. With that, I come to the end of my comments. Thank you, and we would be glad to take your questions now.
Thank you very much. Ladies and gentlemen, we will now begin the question-and-answer session. Anyone who wishes to ask a question may press star and one on the touchscreen telephone. If you wish to remove yourself from the question queue, you may press star and two. Participants are requested to use handsets while asking a question. Ladies and gentlemen, we will wait for a moment while the questions are assembled. We take the first question from the line of Mahrukh Adajania from Elara Capital. Please go ahead.
Yeah, hi. I had a couple of questions. The first one is that how comfortable would you be with the quality of your international book?
Hi, Mahrukh. As you know, the international book has been, as a conscious strategy, we've been reducing our international book. We've just reviewed our international book. When I say we, the coverage team as well as credit, we've identified some vulnerable assets there. But all exposures there are part of our BB portfolios, etc.
Just to clarify, you would be aware that we have, over the last one year, shut down or in the process of shutting down our Hong Kong, Shanghai, Colombo, and now in the process of shutting down our UK office. So we identified international as an area where we need to be more sharply focused than before. And I think, given what is going on, that has worked quite well in our favor because the exposures in most of these branches have been transferred to GIFT and, in many cases, brought down. So that's precisely what we are doing.
Got it. And the moratorium amount of 28%, that would be on the whole book, is it? Because then that looks a bit higher than other banks.
Yes, it is on the whole book. It is definitely, we believe, not higher than the others. We have been doing our checks, informal checks, in the banking industry. We believe that we are as comparable to the peer-set banks, not all the banks, peer-set banks. Please also understand that the reporting date for this data is as of April 25th. So the people are continuing to use moratorium as we progress and as lockdown continues. So different people are giving different data at different points in time. Some of them are only giving the number of people or number of borrowers who have used it. Some are giving the value. We have given the data just to be categorical, both in terms of number of people and value, and it is as of April 25th.
Informal check shows us that we are very well placed across our entire portfolio in terms of what the moratorium numbers are looking like. And by the way, we followed a different strategy across different asset classes. In case of wholesale and commercial banking, it was an opt-in. And in case of retail side, it was an opt-in for some asset classes, and it was an opt-out for some asset classes. So kind of we have followed depending on what would be the right thing to do. That's how we have gone about it.
Would you be giving moratorium to NBFCs as well?
Well, till now, RBI had not permitted the banks to give any moratorium to NBFCs or MFIs. There is a clarification which the governor has given in a speech. So the NBFCs have approached us. We will evaluate it and see whether a moratorium is to be given or not. We have not reached that stage as yet.
Got it. And just one last question. What was the moratorium?
Just a second. Let me ask.
As of now, not a single NBFC has been given moratorium by us. Nobody has even approached us. This doesn't cover some microfinance institutions who are classified as NBFCs. There, we might give a moratorium. But in the normal NBFCs or HFCs, we have not given any moratorium so far, nor have we been approached.
Okay. That helps. Just one last question. What would be the moratorium provision that is provisioned on overdue loans that have opted for moratorium?
Let me ask Puneet to answer it, yes.
So we break the moratorium provision into three parts. One is let me give you color in terms of how we've looked at the moratorium provision to start with. We have taken all assets that would have been classified as NPA as of 31st March and considered them for the moratorium provision. We have taken all assets that were more than zero-day overdue on the day moratorium was granted and considered and where assets would have slipped even in April and May and considered them for moratorium provision. Our moratorium provision has been made at the full 10%, not taking regulatory dispensation. To give you the numbers, if I had taken moratorium provision only on the NPA book, my requirement for moratorium provision would have been INR 73 crore at the full 10% number. If we took it on all greater than zero overdues, my requirement would have been INR 560 crore.
The cumulative COVID provision made by the bank as on date is INR 3,000 crore. In addition to that, we have not taken the dispensation on 7th June, which has resulted in an additional provision of INR 475 crore. So INR 3,475 crore is the cumulative provision we have made against a regulatory minimum ask of INR 73 crore for NPAs and a regulatory minimum ask of INR 560 crore for moratorium on all overdue loans.
Okay. Thank you.
Thank you.
Thank you. We take the next one from the line of Abhishek Murarka from IIFL Securities. Please go ahead.
Hello. Good evening. Yeah, good evening. Thanks for taking my question. So I have three questions. One, in the Max deal, when you acquire 30% in Max, how does that affect your relationship with Bajaj that you have recently started? And would you continue with open architecture as well? The second question is around this again. Is there any specific regulatory dispensation which allows you to purchase 30% or up to 30%? Or is it subject to approval? I mean, there's no existing regulatory guideline. And the third question is around this COVID. You've given a lot of details.
I just wanted to know that between the three scenarios that you have worked out, which scenario have you used to make the provisions, and what is the sort of increase or decrease that would have been there in the provisions if you had taken a more adverse I mean, increase in provisions if you had taken a more adverse scenario?
So let me try to answer all the three questions. You first asked this, as far as the Max acquisition is concerned, what is the impact it has on our current relationships. Please understand that as a bank, we distribute products of all kinds of third parties, and this applies across life, general, and health insurance also. We will continue to maintain those partnerships. I mean, it requires a mutual fund. It goes on and on. We will continue to maintain our partnerships with all the partners. LIC is a very important distribution partner for us, and obviously, we signed Bajaj as another distribution partner. We have similar relationships of those kinds across health and non-life also. So those partnerships will continue. What this Max relationship does is that we have signed a long-term distribution relationship with them.
In lieu of that, we have been offered a stake in Max Life, and that's precisely what this whole deal is all about. You asked whether there is a clear dispensation from RBI to buy a 30% stake. We have to approach RBI formally with a deal to get the approval for whatever stake we end up buying. Yes, obviously, we are in touch with RBI on a regular basis, but RBI will not abide on anything till they see a different deal on the table. So as we have stated in our press release also, this deal is subject to approval of regulatory authorities, including RBI, IRDAI, and CCI. So we will obviously approach them, and we hope to work with them to get to the objective which we are looking at. I mean, obviously, regulators have a very important role and a say in that.
You talked to us about what have we assumed in our scenarios, and how does it relate to COVID provisions. Please understand that our scenarios are based on certain assumptions which we have made about some factors which Amit listed out: how long the lockdown will last, how long will it take for the economic activity to come back, when will things come to normal, etc., etc. And obviously, assumed most stress scenario from base to moderate to severe. As far as we are concerned, as we stand today, it is very, very difficult for us to predict which of those scenarios will play out. We don't know, based on whatever market talk we are hearing, whether the lockdown will be lifted, when it will be lifted, where it will be lifted. We today know that most of the plants are not operating.
If they're operating, they're operating at low capacity. There's not enough labor available. If the labor is available, there are not enough people available to transport it. Or if the transportation is available, there are not enough people to upload it or unload it. And then most of the decision channels are closed, and the customer demand is a question mark. There are so many unknown variables. What we know is that when we look out of our window, the economic activity has come to a halt. And as the lockdown continues, there is absolutely no doubt that we will see stress build up in the system across both the wholesale and the individual customers. So as we stand today, we believe and we thought that it is very important for us to do the right thing, which was to take some kind of prudent provision.
Obviously, it is linked to our base scenario. We are not going to discuss the base scenario because then you'll start advising us as to what that base scenario should be. That's not what we are doing here. But based on what we know today and based on what, in all likelihood, we believe is going to happen, we have taken a prudent provision of INR 3,000 crore. And we believe that is the right thing to do, and that's precisely what we have done. As I stated earlier in the answer to the other question, we are not seeing anything in our portfolio today across wholesale and retail or our SME side of the business which is telling us that our portfolio is behaving worse than our peer banks. But we believe it's the right thing to do, so we are going on it.
Sure. Appreciate that, Amitabh. But sort of just wanted to know what is the sort of sensitivity for the next adverse scenario that you might have? And also, within this 25%-28% of customers who have taken moratorium, if you can share any sort of sectoral color, as in what percentage in, let's say, mortgages or unsecured, that will be very helpful.
Let me start by saying that we have gone and talked to our people, have gone and talked to every wholesale and SME customer. We have ensured that we understand the circumstances and situation because, in case of wholesale and SME, it's an opt-in. They have to seek our approval to give the moratorium, and only once we are convinced, we have given them the moratorium. So we know, and we are obviously in regular touch with them on a regular basis. And only then we have kind of decided to give the moratorium or not. And in this, both the credit and the relationship teams are involved. On the retail side, as I mentioned earlier, it's an opt-in, opt-out depending on different asset classes. I can ask Amit, without revealing too much of data, to give you some color. Amit, you?
Sure, Amitabh. So the way we look at it is that we had offered opt-in for moratorium for a few customers of ours, which was, like I mentioned earlier, primarily around the unsecured portion. When we did a dipstick of what those customer profiles looked like, we looked at close to two-thirds of that population had balances in their account. And to that extent, we have not seen any signs of trouble as far as those customers are concerned. The way we probably interpret that is that a lot of these customers are looking for cash flows and probably wanting to keep capital in their accounts. The second part of this is also to look at what would happen in terms of the income profiles or the other dimensions. There is absolutely no color that we can probably provide in terms of differentiation.
The opt-in requests have been across income segments, across geographies, across salary segments, across all category of employers.
Okay. All right. Thanks a lot for taking my question. I'll come back in the queue.
Let me assure you, we are monitoring that data on a daily basis, and we are doing those cuts and continue to improve our models as we move forward.
Sure, sure. Best of luck for the following quarter. Thanks.
Thank you.
Thank you. Next question is from the line of Kunal Shah from ICICI Securities. Please go ahead.
Yeah. Hi. Thanks a lot for such detailed insights on the approach which we have followed. Three questions. Firstly, on the SME side, no doubt there is a lot of disclosure, but it seems like there is a segment which is going to impact it. You said it's quite broad-based. But if you can give more color in terms of how the SMEs are behaving, what is the kind of a moratorium, and given almost INR 60 or 1,000 crores kind of a book out there, maybe out of this INR 3,000 crores, how do you see the utilization by, say, SME, retail, and the corporate within the prudent provisioning which we had done?
So let me try to because there's a bit of an echo, let me just try to summarize your question so that we are ensured we got it right. I think what you're asking, especially on the SME book, as to what are the trends we are seeing in the kind of people who ask for moratorium, and out of the INR 3,000 crore, what is the breakup between retail, wholesale, and SME? Is that your question?
Yeah. So how do you think, based on your analysis, would it get utilized?
Okay. So we are not kind of breaking it up into three categories. Let me do ask Rajiv and maybe then Deepak to give us some color on what we are seeing on the moratorium side.
To start with, Amit again here. To start with, I think, as Amitabh mentioned, we've actually started the exercise by ensuring that we contact every single corporate and SME customer to understand what the issue is on the ground, number one. Number two, it is not an automatic default moratorium that we've offered all of these customers. It goes through a process where the coverage and the RM teams are actually figuring out what this customer wants. Credit is having a look at each of those proposals and only then offering the moratorium. Now, if I look at what kind of numbers we are really looking at, clearly, the ballpark number has been in the region of 24%-25%, like I mentioned, at a value level. It's slightly higher, obviously much higher, on the commercial banking side. Again, there is no differentiation in terms of the industries.
It's across industry segments. The only thing which I can probably tell you is that what we've looked at is some of these customers are also the good customers from an early warning signals point of view. While we don't give too much of disclosure around that, but let me assure you, one of the things we are also tracking very closely is that what is the differential cash flows that some of these customers will have in the next 3-4 months? That's something that's getting tracked very closely from a moratorium point of view.
Okay. So any color how the behavior of SME portfolio would be compared to current run rate of NPLs, particularly SMEs?
Let me give you a quick color on the fourth quarter. Frankly, if you look at our NPLs coming out of the SME book in the fourth quarter, it is one of the best quarters we have had for a long period of time. So firstly, let me just tell you that I think the performance of our team in terms of ensuring that we manage our book very actively, especially the NPL side, has been quite solid in the fourth quarter, and our numbers show that. I'll ask Puneet to give you the numbers. And in the meantime, Rajiv can give you some color on what we expect in the SME book, and I'll give you the numbers in a second.
The book itself is one. I'm sure you've seen that the book is degrown on a YoY basis, driven by the supply chain side. I think the team has been very proactive in cutting lines, particularly to auto dealers. So therefore, in that context, the amount of loan losses that we're seeing in that sector has been actually quite surprisingly very small. The fact that we have been able to reach out to the entire MEG book , which is about almost 20,000 customers over this period, has given us confidence that what we've been able to do in really the second half of the year in terms of pulling back, thanks to some very, very strong collection efforts, gives us confidence as we go forward. However, what you've been hearing so far is the fact that COVID is the big uncertainty that we are working through.
I do believe that this part of the business will get impacted, and we are watching this very closely.
From a data point perspective, our gross and net slippages are lowest that we have seen in the last 8 quarters. The gross slippage for the quarter was INR 387 crore, and our net slippage for the quarter was just INR 107 crore.
Sure. Thanks. Two more questions. Surprisingly, no comments in terms of the efficiency and the productivity. I think that has been one of the key delta to ROAs, which we have highlighted earlier. What are the steps which we are taking in this kind of a situation to manage the cost and bring in productivity?
So as I stated in my remarks that obviously, we are using this time to ensure that our people remain productive. I mentioned a couple of data points to you that on the retail side, for example, we are having 300,000 interactions with our customers on a daily basis. A lot of them are driven by our RMs themselves. It is not that the customers are calling us in. These are calls going out from the Axis Bank relationship franchise. On just the retail side alone, you just heard me talking about how we have approached every wholesale and SME customer over this time period. There is a certain rigor and rhythm which we are working with across the Axis Bank franchise. So first, continuous contact is being made.
Because of the fact that we made continuous contact, the kind of feedback we have got from our customers is raving positive feedback that, "Thank you so much for contacting us." Number three, obviously, we are looking at our costs and asking questions on a literally zero-based budgeting perspective that what are the costs we can look at and cut? So there is an initiative which is going on in the bank at this point in time. And hopefully, the impact of those initiatives will flow in the next couple of quarters. We have also rolled out certain key decisions we have taken on the HR side in terms of increments, promotions, variable payouts, etc., etc. And one of the important elements there is that we are also looking at how we can control our hiring and actually look at more productivity rather than anything else.
I mentioned to you that there are 9,000 people who are working on VDI, VPN. We believe, based on what the vendors are telling us, it's the highest number of connections amongst the banking system on people who are working from home. So I think, as a bank, we have responded exceedingly well to the crisis because I think we triggered the emergency response a bit earlier. And obviously, the whole team has come together to ramp up and create a work-from-home environment which is working quite well for the organization as we speak. Again, the numbers will bear it out in the next couple of quarters, but we are quite happy with where we stand today.
Sure. And just one last question. The granular breakup on the rating profile, both within the corporate as well as SMEs, I think we have clubbed it, say, up to SME 3 and above. And even on the corporate side, we have clubbed it. So particularly on BB portfolio in the corporate and SME 3, which is the significant chunk, have we seen any kind of the increased proportion out there?
As we clarified in the call that a very large number of the incremental wholesale book is coming from A- and above, I think Puneet gave you the data point. On the SME side, let me ask Rajiv to give it. But again, a big proportion of the book is coming from, say, one to three, which is a very good quality set of customers, Rajiv here.
In fact, 70% of our incremental book on the corporate side is AA and better. And this is not something that's played out this quarter. This is a number that has been between 65%-70% for the last 1 year. So clearly, you can see that the rate of growth on our BBB book, which is 84%, the rate of growth on our AA book, which is 25%. So clearly, you can see that we are going up the rating scale on the wholesale side. It's a very similar sort of number on the retail side as well. And as a result of that, one, we're talking about the flow. But the stock of the book, Amit spoke about the fact that the wholesale book itself is now in excess of 80%, which is AA sorry, single A and better.
Okay. Yeah. Thanks a lot.
Sorry, sorry. On the SME side, 85% of the book is SME 3 and better?
No, only SME 3 proportion because that's quite a significant chunk within this SME 3 and above because there is more vulnerable to be downgraded. So that's the only reason maybe I'm asking if there is any deterioration which is there in SME 3 in particular.
No, the way to look at that is SME 3, we would classify as the equivalent of A-. So it is still deep within the investment grade.
Thank you. Before we take the next question, I'd like to remind participants, please limit your question to one per participant. You may come back in the question queue if you have a follow-up. Next question is from the line of M.B. Mahesh from Kotak Securities. Please go ahead.
Hi. Thanks. I may have a couple of questions if I can add here. See, one is on the asset quality line. You kind of indicated these various scenarios, but you've kind of broadly kind of been silent on the impact of it on the balance sheet. If you could just kind of run off as to what are you guys exactly thinking on this line. And correspondingly, on the provisions that you have made, there seems to be a very high provisions made for SMA 0 and 2. So just kind of backcalculate the kind of provisions you have made for standard assets. Just wanted to understand, are we reading these two numbers correctly on the credit cost line? That's the first question.
Mahesh, frankly, is struggling to understand the question. Can you just repeat it again?
Yeah. So you've indicated these various scenarios, right? The base case scenario, the. But you've not kind of given some clarity as to how are you looking at it in terms of it translating into an event of credit cost in each of these scenarios or NPLs that you're looking at. Just kind of understanding as to how are you looking at that number as well.
Well, if we had linked it to a very specific scenario, we would have defined it for you and said, "This is the number, and this is the provision we have made." We have obviously stress-tested it. We have looked at how it would play out. Our base case scenario is also a stressed scenario. It's not that it is what we expect to happen. The provision that we have made, which we are calling it a proven provision, is as we stand today, we know that some of these corporates, so-called unnamed or so-called these individuals unnamed or SME companies unnamed will come under stress and will slip into NPA. So based on what we know today, we have based on some of the analysis which we have done, we thought that INR 3,000 crore will kind of cover for it.
But the problem is that we don't know how long the lockdown will last. We don't know when the lockdown will be lifted, in what form and shape, how will the economic activity revive. So I would like you to kind of keep these two scenarios to some extent or these two things slightly separate. There is a prudent provision which we have made based on what we believe we can see today and all the commentary which you're hearing in the market. And then we have done some stress-testing of the scenarios, and there are some numbers therein. And obviously, as the crisis plays out and if we believe that it is moving towards the stress, we might be required, as we have said in our comments, we might be required to make more provisions, which we will come and make.
Based on what we know today, we have gone and made this provision. So to mix the two, we'll be mixing two wrong things, is my view.
Okay. Perfect. The provisions you made of INR 13.38 crores for standard assets for the quarter, if you just kind of backcalculate and just kind of remove the incremental assets put on the for the quarter, the number which seems to be made for overdue accounts seems to be fairly large. Are we reading this number correctly?
So let me explain the number. You've correctly pointed out that our standard asset provision for the quarter is INR 1,328 crores. Of the 1,328 crores, INR 1,118 crores is the provision that we have made with respect to the regulatory requirement under the April 17 circular. The April 17 circular, one, we have made the full 10% provision against the ask of 5%. Second, we have made the provision on all NPLs where we took asset classification benefit. I had provided a number of INR 691 crores as part of my earlier comments. And the balance is for any account that was overdue, even by one day. As of 31st March, for which moratorium was granted, we have gone ahead and provided 10%. That is what is aggregating to this number. So if you try and backcompute an absolute slippage number or a gross number, it won't tie back.
It's just the way that we've chosen to be prudent about the provision, and the entire number has been taken in the quarter.
Okay. Thanks. My second question is to Pralay. Pralay, given the fact that about 65% of your customers have taken the benefit of moratorium, how are you kind of looking at FY21 in terms of growth and also the critical portfolios like cars? If you could just kind of give some color as to what would be the implications of it during the course of this financial year. Thanks.
Mahesh, can you clarify? You said 65% of our customers have taken? Where do you get that?
Either that's what you indicated in the early part of the call, right? In your retail customers, 2/3?
25. 25%, not 65.
What is it?
What I'm saying is 10%-11% by number and around 25% by value.
Even in the retail?
Whatever.
Yeah. During in the retail. Yeah. Yeah.
And whatever I know.
Come off in the industry, I'm pretty prudent towards happening in the industry. This is similar in most of the other banks, including the large banks.
Okay. Perfect. Okay. Sorry. Let me rephrase the question here.
Let's start on April 25th. See, also, you have to see, there are 2, 3 things which is happening. One is numbers. To give you some color, certain businesses which are a large number of customers, their moratorium is lower. Certain businesses, a number of customers are lower, but values are higher. Their moratorium is higher, but not necessarily moratorium means bad. Sometimes I wonder that people who have not taken moratorium are better or people who have taken moratorium is better. That's number one. In credit cards and some of the other businesses, what happens? The second thing is which time point we are talking about. This is we are talking about 25th April. The third one is value. So I find it extremely difficult having a look at all the numbers to derive anything out of this moratorium.
There are too many complexities: moratorium, quality of ABC classification of the moratorium, size and ticket size of the moratorium, FOIR of the moratorium, this CIBIL score of the moratorium customers, which kind of businesses they are in. And I mean, there are various factors which has to look at it before coming to a conclusion. For example, when you look at some of the moratorium cases where, what is our average balance of those customers in our savings account? They are anywhere between two to three times of the EMI amounts in our very savings balance itself. So I mean, there are so many colors to it. And then there is another joker in the pack is what is the check bounce and who are the people who are not paying or revolving the fast payment into a revolving base.
To make anything out of this moratorium and check bounce is very difficult at this stage, in my view. I am not able to calculate this.
Pralay, the question is that given these uncertainties, I just wanted to understand how are you approaching this year from a disbursement standpoint, both on the secured as well as unsecured? That's the question.
That is very clear, boss. We will move more and more towards the secured business this year. And on unsecured, I mean, I have been talking about it for a while. We have upped our credit score and our credit bar significantly higher, especially as we're going to credit cards and some of the unsecured businesses. And this we have been doing for the last 6-9 months. And already, we are seeing some good impact of this drive to overcome, of course, this COVID. So to that extent, we have already taken that call. Secondly, most of our customers on the secured side is existing customers. As Amitabh already said, that 100% of his salary is in PL, 80% are internal customers of the bank. And hence, we know the behavior and so on and so forth. So only we'll get more and more stringent.
And obviously, we are not chasing growth at this point of time in this kind of businesses. The other point is we conserve capital, right? So obviously, when we conserve capital, we'll more and more move towards businesses which helps us in conserving capital. So clearly, direction is clear. We are not necessarily chasing growth, but we'll obviously chase a customer franchise. That's how we are looking at it.
Perfect. Thanks a lot. Thank you.
Thank you. We take the next question from the line of Sameer Bhise from JM Financial. Please go ahead.
Yeah. Hi. Just wanted to ask, the INR 1,100 crore provision is on the 10% requirement by RBI as on April 17 circular. Is that right?
I'll break up our provision on COVID into the three segments. The cumulative COVID provision, including not availing of moratorium of June 7th, is INR 3,475 crores, of which INR 73 crores relates to provisions where we have taken asset classification benefit as of 31st March. INR 1,118 crores represents 10% provisioning for all overdue cases, whether NPL or not, as of 31st March, for whom moratorium was given and could have been classified at a future date as an NPL. That's the INR 1,118 crores. The balance, INR 1,882 crores, is an unallocated provision for larger COVID stress. That's the breakup of our COVID provision for the quarter.
Thank you. That answers it and great level of detail. Thanks a lot.
Thank you. Next one is from the line of Udit Gadia from Khazanah Nasional. Please go ahead.
Hi, sir. Thank you for the opportunity. As highlighted earlier, that 10% of the total bank customers have taken moratorium, and it's about 25%-28% by value. So will it be fair to assume that the moratorium has been taken more towards the corporate side vis-à-vis retail?
No, no, no. It's very simple. If you look at what is the average credit card limit, for example? What is the average PL size? What is the average home loan size? What is the average LAP size? So even within retail, credit card starts from our INR 20,000 limit to home loan or a LAP going up to whatever. You know that. So it is obvious that and everybody knows this now that credit cards, a lot of customers have not taken moratorium because credit card is not a EMI product. And hence, the minimum balance due, whatever it is, MAD, they just pay, and they hope things will get well. And hence, at an industry level, credit card moratorium is lower single digit at this point of time. And that is what is skewing the number for all the banks.
Banks which have very large credit card portfolio, obviously, will have more skewed number out there. So that's the way it is getting skewed. Obviously, people and hence, I'm again saying that taking moratorium not necessarily is a bad thing to do because customers, if they're showing prudence, a LAP or a home loan customer at this point of time, having the average balance in his account, that means that he's a better customer than a customer who is not even taking a moratorium on a credit card, for example, where balances will float. So one has to be looking at it very differently.
Just one last question from my side. In the stress case scenario, is there a possibility of a capital call?
We don't want to get into those details. Right now, based on a stress case scenario, no, we don't see the need at this stage.
Okay. Fine. Thank you very much.
Thank you. We take the next question from the line with Nitin Aggarwal from Motilal Oswal Securities. Please go ahead.
Yeah. Hi. So I have two questions. Firstly, there is a thought that working capital demand from corporates may increase for banks as other sources run dry and borrowers also may want to carry excess liquidity. So are we seeing any higher utilizations or drawdowns from the sanction lines that we have? And secondly, the recovery in return of account has been quite high this quarter. So any one-offs which have driven this?
So if you look at the disbursal data for this quarter, 66% is for working capital needs. About 14% is for refinance. 11% is for CapEx and other general purpose loans. So clearly, yes, we are seeing utilization of working capital or drawdowns of working capital, at least in the last quarter.
In the running one, how is that trend?
It's still very, very early days at this point in time. But yes, there is certainly demand for working capital even today.
Okay. Sameer, the recovery?
Yeah. Yeah. I have a quicker question. Yeah.
In terms of the recovery, yes, you're absolutely right. The recovery for the quarter is large. But in the INR 654 crore number, we have one large case that got resolved for INR 350 crores. That's what's causing the bump-up for the number this quarter.
Okay. Perfect. Fine. Thanks so much.
Thank you. Next question is from the line of Pranav Gupta from Aditya Birla Sun Life Insurance. Please go ahead. Mr. Pranav Gupta, your line is unmuted. Please go ahead.
Hello. Hello.
Go ahead, please. Go ahead.
Yeah. So most of my questions have been answered. Just two questions. Firstly, if we look at our provisions for loan losses, excess of the additional provisioning that we have done, is still much higher than how we've been doing it over the previous quarters? How should we look at this going forward? Is this the new norm where we keep higher coverage and more safety on the balance sheet, or how should we look at this?
Let me try and explain the provision number. This is Puneet Sharma. The loan loss provision for the quarter is INR 4,204 crores. As we have articulated previously, we have moved to rule-based provisioning for our entire portfolio, retail, and corporate. The rules that we follow are reasonably stringent. The INR 4,204 crores needs to be broken up into what is aging provision basis, the prudent provisioning policy, rule-based policy we've put in place, and provisioning for slippages in the quarter. The provisioning for slippages in the quarter is roughly INR 1,700 crores. The rule-based flow-forward provisioning is INR 2,500 crores. There is no manual intervention with respect to these provisionings. We will continue to follow rule-based provisioning as we move forward.
Right. Just to understand, this new rule-based provisioning was implemented two quarters back. Is that right?
The rule-based provision, so we keep reviewing the rules that we have. It's not a new philosophy at the bank. The incremental provision will come basis recognition. Just to give you an illustration in terms of rule of thumb, if an unsecured retail loan hits 91 days, it gets 100% provided on the 91st day itself. However, there could be assets that have gated provisioning rules. Depending on the earlier creation of gross NPA, some of the flows come in in subsequent quarters. The INR 2,500 represents provisioning for gross additions that may have happened in prior quarters.
Right. Great. Great. And just one last question. We've seen a big spike in other assets. Is this due to RIDF, or is this due to some other reasons?
RIDF. You're right.
All right. And just one last question, if I can add in. What would be the margin impact for excess liquidity held on the balance sheet?
I'm sorry. I missed your question, please. Margin impact of.
What would be the margin impact due to the excess liquidity that we held on the balance sheet?
Well, the margin impact would actually depend on what the average excess liquidity for the quarter would be. But if you look at the number, it will be roughly between 2-4 basis points.
Okay. Great. Thank you so much.
Thank you. We take the last question from the line of Rohan from Equirus Securities. Please go ahead.
Right. Thanks for the opportunity. In your comments, you alluded to the fact that for the customers who have availed moratorium, there are sufficient balances in their account. Just wanting to understand, these balances are sufficient to cover how many months of repayments in retail as well as in the SME segment? Secondly, the INR 3,000 crore of provision, INR 3,400 crore, if you would split between the retail, SME, and corporate?
So the first question that we answer, it is basically, we are not saying everybody has to do 4x, but we have seen we are segmenting it that way. So for the higher because some question came that why numbers are low and values are high. Well, some of the higher values, it's not that they don't have money or they don't keep balances in the account. They are basically planning for future because they also don't know what is the level of lockdown that will be there. And hence, we have bucketed it within, obviously, that we cannot divulge that what customers have balances, which is how many x times of the EMIs, etc. So all I'm saying is that there are enough customers in that where EMIs are there enough, the 2x, 3x, 4x of EMIs are there in the account.
Hence, if they wanted to pay, they could have paid, but they're not paying because they're asking for moratorium because they're planning for future. I think that's one. The second question, I didn't get it.
3,400 crore of provisions, how is it split between the retail, SME, and corporate, the COVID-linked provisions?
The INR 475 crore, which was the non-availment of the June 7th circular, will principally be for the wholesale business. The balance INR 3,000 crore is a pool that we are currently carrying, of which INR 1,882 crore is unallocated as of date. So we're carrying it on a portfolio basis towards risk that we foresee on the portfolio.
Right. So in case we can split this 1,882 among the three categories, retail, SME, corporate, if possible? Just to understand how.
Currently, we have done this analysis on a portfolio basis, and we are not allocating this on a segment basis. We will continue to hold it as unallocated till we see further clarity on COVID-19.
Actually, just lastly, among the comments, you mentioned that with the early warning signal models that we have implemented, we were able to predict almost 80% of the NPAs earlier. So what kind of measures have we been able to take on those predictions? Were we able to ensure lower LGDs, and how will the approach change in this environment on those kind of predicted stress pools?
So just to give you a quick answer on this one, the way these stress test models work on the EWS as well is that we have looked at each of those customers to see what actioning alerts that we need to pull out. Based on those alerts, the coverage and the credit teams actually reach out to the customer with a strategy which is clearly defined as either exit, reduce, or take additional collateral. Based on those which are tracked on a monthly basis, we actually ensure that the EWS is done effectively on the ground. And that's how we track this portfolio very closely.
Sure, sir. So we would have been able to achieve what kind of achievement in either of these three parameters? Any statistics on that?
So like I said, so very quickly, to give you that number, like I said, we were able to predict a large part of it 6 months ahead of time. So you can imagine if you predicted that 6 months ahead of time, clearly, the actioning starts 12 months ahead of time. And a lot of the elements which go into the next 6 months is to ensure that what I talked about in terms of strategy of whether you exit, reduce, or you try and do some other methods of correction of that portfolio or that customer happens much, much ahead of time of that 6 months. And that's how you kind of try and control the NPAs. Some of them also ensure that you do a lot of advanced collections calls on some of those customers as well to bring down that number.
Thank you. Well, ladies and gentlemen, that was the last question for today. I would now like to hand the conference over to Mr. Puneet Sharma for closing comments. Thank you, and over to you, sir.
Thank you, everyone, for taking the time and your patience on the call. Have a good evening.
Thank you. On behalf of Axis Bank, that concludes this conference. Thank you all for joining. You may now disconnect your line.