Companhia Brasileira De Distribuicao (BVMF:PCAR3)
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Apr 24, 2026, 5:07 PM GMT-3
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Earnings Call: Q3 2022

Nov 4, 2022

Operator

For those listening to the video conference in English, there is an option to mute the original audio by clicking on Mute Original Audio. We inform you that this video conference is being recorded, and it will be made available on the company's IR website, where the complete material for the earnings release is available. You can also download the presentation from the chat icon. During the company's presentation, all participants will have their microphone disabled, and then we will start the Q&A session. To ask questions, just click on the Q&A icon at the bottom of your screen. Write your question to join the queue. Upon being announced, a request to enable your microphone will appear on the screen, and then you must activate your microphone to ask the question. We recommend that all questions be asked all at once.

We emphasize that the information contained in this presentation and any possible statements that may be made during the conference regarding the business prospects, projections, and operating and financial goals of GPA are beliefs and assumptions of the company's management, as well as information currently available. Forward-looking considerations are not performance guarantees. They involve risks, uncertainties, and assumptions because they refer to future events and therefore depend on circumstances that may or may not occur. Investors should understand that general economic conditions, market conditions, and other operating factors may affect the future performance of GPA and lead to results that differ materially from those expressed in such forward-looking statements. With us, we have GPA CEO Marcelo Pimentel, the CFO and Investor Relations Officer, Guillaume Gras, Grupo Éxito CEO Carlos Mario Giraldo, and Grupo Éxito CFO Ruy Souza. I will give the floor to Marcelo Pimentel to start the presentation.

Please, Marcelo.

Marcelo Pimentel
CEO, GPA

Thank you. Good morning, everyone. Thank you for attending our Q3 earnings call. I'd like to start by making a couple of comments about what we've done so far based on strategic pillars and the projects we have been working on in the new GPA Brazil. You can follow along on your screen. As far as top line is concerned, I'd like to highlight our growth sales in our expansion front and important structuring activities for our sustainable growth. Our gross revenue was up by 14.2%, 6.6% in the same-store perimeter when compared to Q3 of 2021. We have concluded the work on ideal assortment, including the best categories, especially for the Pão de Açúcar brand. We have started our rollout for the other stores that will provide a better purchase experience for our customers.

We've been working on reviewing our supply chain and our inventory management to improve the availability ratio. This index has been improving 20% in the quarter when compared to Q3 of last year. I would like to highlight our perishables initiatives, which is a strength of our group. In Q3, it was up 1.6 percentage points in penetration of perishables in the total sales, a major improvement in this category that is so important for recurrence, margins, and loyalty. Since July, we've been implementing a specific project called Refresh. The project aims at improving the value proposition of the category, looking at the entire chain to provide more quality, freshness, variety on a consistent basis. As a consequence, we have a boost in sales, less breakage, and more profitability in the category. On to the second pillar, customer experience.

I'm very pleased to announce that we've had a 35% improvement in our NPS when compared to Q3 of 2021. We're now identifying the detractors of that service level to develop a complete action plan that includes reducing breakage, training employees and implementing self-checkout. At the end of Q3, we have more than 80% of our stores with a self-checkout, and we're now implementing that in proximity stores. The new Pão de Açúcar on Paulista Avenue, which was our first 100% self-service store. On the digital pillar, we have been moving along to strengthen our multi-channel view and our leadership position in retail in Brazil. We have increased GMV by 8% in the quarter. To support that evolution, we have increased our assortment, especially in perishables. We have more availability for delivery, same-day delivery and ultra-convenience store, accounting for 65% of digital sales.

This is made possible by the introduction of the James logistics in the GPA's channels and expanding the partnership with iFood and Extra sales. We have expanded our operations with a new strategic partnership for retail. This time it is with Magalu. Early numbers show a huge potential for that partnership. We're now rolling out a new click and collect, improving customer experience, reducing friction, removing barriers, and providing more fluidity in the physical stores. In October, we started testing the BEES platform, Ambev's B2B platform. GPA is the only retail partner. Our fourth pillar is that of expansion. You've heard me saying that I'm very pleased to work for a company that investing in a daring organic expansion plan. In Q3, we have restated our commitment to that agenda. Expanding the number of stores will be opening by 2024 to 300 stores.

Focusing on the proximity model because there's better return on investment, using the existing logistic grid and meeting the demand of our customers. In Q3, we have opened seven new stores, six Minuto stores, and one Pão de Açúcar in Ribeirão Preto. We've had 14 conversions concluding our conversion plans. Two symbol stores, Pão de Açúcar on Brigadeiro Luís Antônio Avenue and the Extra hypermarket at Ricardo Jafet Avenue, both here in São Paulo. We have converted other 24 to G7 model. They've been improving in every aspect. We have now over 50% in the G7 model. That number will go over. We'll exceed 55% by year's end. That project will be concluded in 2023. For Q4, we have another 40 stores in the Minuto format and Pão de Açúcar stores.

As far as profitability goes, I would like to point out this SG&A drop of 0.7 percentage points. That's the result of breakage reduction, logistics optimization, and restructuring that is now appropriate to the size of GPA. I would like to conclude with the ESG and culture pillar. Greenhouse gases reduction, we have reached 40% reduction in the quarter when compared to the same period of last year. The team has been consistently working to expand the female leadership in the company. We are at 37.1% of women in leadership positions. We've announced, and we're very pleased to announce it, the introduction of yet another social project. That's the Qualitá Biscoito. 100% of its profits is converted to the education program, generating thousands. A partnership that makes us very proud.

I would like to conclude now and turn over to Guillaume Gras for the financial results.

Guillaume Gras
CFO and Investor Relations Officer, GPA

Thank you, Marcelo. Good morning, everyone, and I thank you for participating in the GPA Group results call. I'm going to continue on slide seven, presenting the figures for the consolidated performance, which considers all the GPA Brazil operations and the results of the Grupo Éxito or Éxito Group. The group's consolidated sales totaled BRL 10.5 billion in Q3, growing 8.9% compared to last year, a result of the growth of Brazil and the strong performance of Colombia, which represented 42.5% of sales in the period. Year to date, net revenue grew 6.8% vis-a-vis the same period of the previous year, reaching BRL 30.6 billion. Moving on to slide eight, we'll present the evolution of the consolidated adjusted EBITDA margin, which reached 6.3% in the quarter, 0.8 percentage points smaller than last year.

Movements that I will explain further on. Year to date, EBITDA totaled BRL 2.2 billion with adjusted EBITDA margin of 6.6%. On slide nine, we see that the company continues with a solid cash position of BRL 3.9 billion, 1.7 x the short-term debt and with a low leverage level that represents 1.7 x our EBITDA. According to Bridge, in the past 12 months, the group generated an operating cash flow of BRL 1.3 billion in the level of continued activities, financing our investment plan. In the discontinued sphere, our hypermarket transaction generated a positive impact of BRL 2.4 billion, mainly due to the BRL 1.7 billion of early payment of the installments of 2020 through 2024, which was partially absorbed by the increase in interest rates.

On slide 10, we present the total revenue of Novo GPA Brazil, which reached BRL 4.6 billion in Q3, and excluding gas stations was BRL 4.3 billion, resulting in a growth of 14.2%, driven by the converted stores, hypermarket and the same-store sales, which grew 6.6% vis-à-vis previous year. I highlight for the proximity format with double-digit growth of 21.7%, explained by the increase in sales in the beverages, bakery and rotisserie sector. In addition to the continuous increase in the traffic flow in stores and greater number of stores serving partners of Last Mile. In the Pão de Açúcar banner, our same-store sales reached 5.5%.

In the mainstream Mercado Extra and Compre Bem banners, the same-store sales grew by 2%, impacted by a one-off effect from the incorporation of Compre Bem, which brought logistical and systems challenges. Finally, in e-commerce, our GMV was BRL 409 million in Q3, up 8% vis-a-vis last year, excluding sales from hypermarkets in Q3 last year and reaching an online penetration of 11.1% of our sales. On slide 11, we present the evolution of the adjusted EBITDA margin of the new GPA Brazil in the pro forma view, which considers the prorated division of certain expenses that cannot be reclassified to the net income from discontinued operations in the book as they are only partially related to discontinued operations. Therefore, adjusted EBITDA totaled BRL 257 million in Q3, and adjusted EBITDA margin reached 6%.

With an impact of 1.1 on gross margin, explained mainly by, first, the increase in inflation resulting from the need to increase promo share and continuous increase in the costs of in-store goods transformers, packaging and logistics. Two, the fee from Last Mile partners whose share of our sales had a negative impact on the fee, but was offset by the positive impact on the dilution of expenses. SG&A expenses had an increase by 6.4% in value compared to last year, below inflation in the period, which resulted in a dilution of 0.7 percentage points, reaching 18.5% of net revenue. This reduction concentrated in the line of general and administrative expenses with the restructuring carried out at the headquarters after the hypermarkets transaction.

With this, we reduced the percentage of general and administrative expenses on revenue from 3.7% in Q3 last year to 3% in Q3 this year, and we continue with the focus on further reducing this share. Year- to- date, adjusted EBITDA totaled BRL 903 million with a margin of 7.3%. We now move on to slide 12 with total revenue from Grupo GPA, which presented a solid sales performance in Q3, reaching the fifth consecutive quarter with double-digit growth in same-store sales at constant exchange rates. Gross revenue totaled BRL 6.9 billion in the quarter, with same-store sales growth of 20.3% vis-à-vis last year and due to the appreciation of the real vis-à-vis the Colombian peso. Total store growth was 8.8%.

For the year, Grupo Éxito has a growth revenue of BRL 20.5 billion, and e-commerce GMV was BRL 636 million in Q3, growing 9.8%, and online penetration of 9.6%. This growth, the Grupo Éxito was driven by growth in three countries in which it operates. In Colombia, the same-store sales growth was 14.8% due to solid cash and carry performance in the quarter. In Uruguay, the significant growth of fresh market stores with high share of sales of 51.5% reached same-store sales of 11.1% in the quarter. Finally, in Argentina, growth above inflation was a reflection of the good performance of the commercial galleries and the consolidation of the real estate business in the country, resulting in a same-store sales of 126.8%.

On slide 13, we present the evolution of Grupo Éxito's adjusted EBITDA margin, which was 7.6% in Q3, with an adjusted EBITDA of BRL 464 million, a decrease of 6.2% vis-à-vis last year, especially impacted by the inflation rate in the three countries where we have these operations. In the year-to-date, EBITDA reached BRL 1.4 billion, with an adjusted EBITDA margin of 7.5%. Moving on to slide 14, I would like to remind you of the timetable for the separation or spin-off process of the Éxito Group. In September, we announced the preliminary analysis of the transaction by the board of directors.

We are currently in the transaction preparation phase with the approval request from the banks submitted and the work of all the necessary documentation for the listing of ADR, BDRs to obtain approvals, which we hope to complete by December this year. During the first quarter of 2023, we will go through the approval period by the governance bodies and regulators, and then we expect to complete the transaction over the Q2 2023. Moving on to slide 16, I move on to our sustainability agenda. In this chart, we describe some of our initiatives and highlights in Q3 in Brazil and at Éxito. In fighting climate change, we continue to evolve in our practices and processes to reduce our greenhouse gas emissions, Scope 1 and Scope 2, in line with our commitment to reducing 38% by 2030, base year of 2015.

We ended Q3 with an accumulated reduction of 40% compared to the same period in 2021. At Éxito, we highlight a volume of 672 tons of post-consumer recycled waste until Q3 2022, 27% more than the same period in 2021. Those results, in addition to being recycled, they are a source of funds for the projects of the Fundación Éxito. On the promotion of diversity front, I highlight the 3-point increase compared to 2021 in the percentage of Black men and women in our general staff, reaching 55% who declare themselves to be Black and Brown.

In leadership positions, management and above, we've reached 40.4%, which is the result of the development program for Black men and women with a participation of 130 employees and the beginning of a new exclusive training program for Black women, which counts on 70 employees. At the Grupo Éxito, we highlight the sustainable commerce, which we reached 90.7% of suppliers of fruits and vegetables from local production in line with our target of 91% by the end of 2022.

In textiles, 90% of clothing are produced in Colombia with 80% of national fabric, generating more than 9,000 jobs, of which 70% are occupied by women. Finally, on social impact, we ended Q3 with more than 3.2 million meals complemented by donating to food banks and partnering social organizations, fruits and vegetables from our stores that are not in conditions of sales, representing an increase of 5.5% compared to the same period in 2021. Through the Fundación Éxito, we benefited more than 45,000 children until September 2022 in the program to fight chronic child malnutrition of children up to five years of age. The number of beneficiaries increased by 27% compared to Q2 2022, and it is in line with this year's goal of reaching 60,000 children by the end of 2022.

Here, I end our presentation of financial results, and I propose to open to our question and answer session. Thank you.

Marcelo Pimentel
CEO, GPA

We'll now start our Q&A session. Let me remind you that in order to ask questions, click on the Q&A icon at the bottom of the screen. Once you're announced, please unmute your microphone, and then you can ask your question. Please ask all your questions at once. We're starting with Marcelo Hecker from Credit Suisse. He asks the first question. You can now unmute and ask your question now, please.

Marcelo Hecker
Equity Research Analyst, Credit Suisse

Hello, Marcelo, Guillaume. Thank you for taking my question. What is the number one challenge in the multi-retail model dealing with inflation and impacts on gross margins, especially when you compare to the cash and carry channel? That's my first question. Question number two is the following. Why is it that we see losses going up in discontinued operation almost 3 x as big as Q2? Thanks. Thank you, Marcelo.

Marcelo Pimentel
CEO, GPA

I'll be answering the first question. As to inflation and impacts on the margin. As part of the first pillar we are addressing, there are four elements, ideal assortment, clusterization of stores, and price positioning. What we have seen so far is that we managed to transfer the price in some stores. Other stores, however, due to the geographic location and stronger competition, that is more difficult to do. In that context of our value proposition, of course, we have been investing to bring those customers back, especially in hygiene and cleaning products, meat products. We have moved along quite successfully there. Investing in the quality of perishables, mainly for fresh fruits and vegetables. That initial impact was not enough to transfer inflation prices. This is going to be gradual.

We have to consolidate that value proposition first, and then customers will realize that Pão de Açúcar can become a place where you can purchase everything you need, not only for premium products. We have to better position ourselves as to direct competitors, hypermarkets, cash and carry, especially for basic food products, hygiene, cleaning products. These are the challenges we're faced with at this point in time. We are aware, however, that this is the right strategy to resume the relevance of the complete package, the complete basket of products to our customers. We'll be able to adjust our pricing strategy once we have higher volumes, especially when we negotiate with our suppliers. As to the results of the activities, results are driven by provision of labor cases we've had. We had higher volumes than expected in the quarter.

Over 50% of employees that were fired sued the company, and we have provisioned that. Acknowledging that cost at the start of those cases. In order to mitigate that cost, we have implemented a policy in an attempt to reduce that cost. Let me just follow up on your answer, Marcelo. You've said that in areas in which there's more competition, it's more difficult to transfer inflation increases to the price. What are those regions? Would you be able to tell us that? These are more on the periphery. These are areas in the outskirts of towns, especially the Extra brand. I'm talking about the outskirts of São Paulo and Rio, more specifically.

As far as Pão de Açúcar goes, as G7 stores are renovated, and we are going to continuing on that program, we have been able to increase sales and margins at the same time. That's why it's a gradual process. For the Extra brand, our expectation is that the price perception will be more competitive. For the Pão de Açúcar brand, it's more connected to the experience per se. In the G7 stores of Pão de Açúcar, we have more sales, about 5% above the average of those that haven't been renovated, and 1% above those that have been renovated earlier. For 2023, as we roll out G7 stores and by adjusting positioning for the Extra brand, we expect to recover those margins.

Marcelo Hecker
Equity Research Analyst, Credit Suisse

Perfect. Thank you so much.

Marcelo Pimentel
CEO, GPA

Thiago Celso, analyst from XP. Unmute your mic and ask your question, please, Thiago.

Thiago Celso
Equity Research Analyst, XP

Morning. Can you hear me?

Marcelo Pimentel
CEO, GPA

Yes. Yes, we can. Loud and clear.

Thiago Celso
Equity Research Analyst, XP

Good morning, Marcelo, Guillaume, and the entire team. We have basically two questions I'd like to ask. Thinking about profitability now, looking about SG&A. You've mentioned that you've been focusing on continue to dilute the importance of SG&A. I'd like to know whether you are at the level you're expecting, or is there any room for more improvement in that direction ever since you've restructured the headquarters. I would like to better understand whether that comes from operational leverage of reduction of expenses. So that's my first question. I would like to understand how it relates to the higher EBITDA margins for Brazil. These are the two questions I'd like to ask. Thank you.

Marcelo Pimentel
CEO, GPA

Thank you, Thiago. These are great questions, and I would like to once again point out our strategy as to the fifth pillar, which is profitability. Part of what's going on, and that's why it's a gradual recovery, we are actually focusing on three points on the short term, and at the same time, our sales teams are renegotiating with suppliers. The number one thing, which is more evident, which is the restructuring of the headquarters. That will be concluded by December, and these are very substantial gains, as we have seen in Q3, and you see that even more evident in Q4. Let me just point out that we have been very careful, and we are respecting the team. We did not want to implement cuts left and right at random.

We wanted to increase synergy, productivity, improving the decision-making process among the leaders here at headquarters, and we've seen benefits after that. Number two, we've been trying to optimize logistics. When we take away hypermarkets, we've been working with the supply team, the commercial team, the logistics team, all suppliers, and there's still room to improve those numbers in the next quarters by optimizing logistics costs. Finally, improving loss or losses management. By changing the hypermarket format, we've had problems in the first two quarters managing inventory. From hypermarkets to supermarkets, those were challenges in shrinkage numbers. That's why we had an overall impact in that number. That number is already better in Q3 and keeps on improving in Q4. When we look three years down the road, we believe that those numbers can be improved even further. That will contribute to the EBITDA margin of the business.

Addressing your last question about EBITDA, we do believe that Pão de Açúcar's EBITDA will improve, and it must improve, and we're focusing even harder to reach the high singles, even reaching double digit numbers. We believe that will happen gradually so that it is sustainable. In our three-year program, we've seen or we believe that this change will happen 2024, 2025. That's when we'll reach ideal EBITDA levels. Especially when compared to where we stand today.

Thiago Celso
Equity Research Analyst, XP

Perfect. Thank you.

Operator

The next question is from Joseph Giordano, sell-side analyst from JP Morgan. Joseph, we're going to enable your microphone so that you can ask your question. You may proceed.

Joseph Giordano
Equity Research Analyst, JPMorgan Chase & Co.

Hello. Good morning, everyone. Good morning, Vincent, Guillaume. I'm going straight to my question. I have two questions. The first one is on the growth side, where you have an expansion plan. Do you have any updates regarding prospecting? Like, if you have any construction work underway? What regions for the opening? So this is my first question, and the second one is about margin. We see gross margin you've mentioned that is well-positioned. I'd like to understand with you if the historical levels of growth margin may resume to this segment or if we could think that structurally we have a growth margin level that is below considering the repositioning of the formats.

Lastly, within strategy of differentiation to date, what have you been doing differently within the Extra market to differentiate from the main regional competitor in neighborhoods? I understand this is a more difficult market, and I'd like to know whether it makes sense to change the banner and use this as a sort of umbrella opportunity for the Pão de Açúcar umbrella, considering contextualization of stores. Thank you.

Guillaume Gras
CFO and Investor Relations Officer, GPA

Thank you regarding expansion. Well, as to expansion, we continue with a lot on our pipeline today. We have various stores under construction still to be opened this year, most of them Minuto. We also have five Pão de Açúcar stores under construction here, Joseph, compared to what we have as an expectation for opening. In the Q4, we have two Pão de Açúcar stores that overflow to the Q1, 2023 due to some construction work delay of our suppliers. Regarding our goals, and certainly regarding our greater goal of 300 stores, we're still firm on it.

Another different point or important point, different from what happened previously, is that we're close to 40% of the spots approved for 2023 in the pipeline. We start the year with a portfolio of spots that have been approved. Approved, I mean, signed contracts with the tenants already re-prepared and with a strong demand of developers so that we have earlier openings, not allowing greater focus in the last quarter, which is always the greatest challenge.

Obviously, regarding location, as I've been mentioning, focus for Minuto Pão de Açúcar, total focus for São Paulo City. These spots, being very successful to us. We see a maturing of the stores that is faster than what had been planned. We have been able to reach this model of a better margin on those stores, very close to the Pão de Açúcar model, which is helping us to speed up this model. We do not want now to move into new cities. We want to benefit or tap into the strength of the brand and the network of stores that we have and use the stores as ship from spots to the dot-com model. Here we're very sound with our expansion plan.

With regards to gross margin, I believe that we have major recovery avenue of gross margin, considering what I've mentioned previously, starting with the reduction of breakage, which still have high numbers compared to the market. I believe that we have, in the next two years, at least 1 point of margin with the reduction of breakage. We also have adjustments that are being performed regarding optimizing productivity, both in the store model and in the production of products and negotiation with suppliers, especially in categories that we had left somewhat weakened. Here I believe that when we look at future projections, the margins that we see now are certainly not the margins that we have the potential to deliver in the future.

Marcelo, we have on gross margin a point to be captured in logistics, reminding everyone that today vendors, they have to deliver from distribution centers to the stores. This is a point that we are actually aiming at negotiating with them. Lastly, regarding Mercado Extra, I think it's been a positive surprise to us from this work that Geraldo Monteiro, who's arrived along with Joaquim in the commercial department. They have been very competent in their work in resuming the relevance of the value proposition of the Mercado Extra, and this has actually been a banner that we see recovering faster here. Unlike Pão de Açúcar, it is a proposal that is very focused on groceries and perishables market, more geared to this audience that is much more driven by price.

As we are adjusting the models of volume purchase to this banner model and also adjusting, we've also adjusted the marketing models with the pamphlets that we were preparing for this model. We've unified the banner Compre Bem with the Mercado Extra in the marketplaces where we have the same regional ads in those, and we see a recovery that is faster of this banner. For our business model, we believe that it does have its own place and it wouldn't be necessary to change the value proposition for the Extra markets.

Joseph Giordano
Equity Research Analyst, JPMorgan Chase & Co.

Thank you for the answers.

Operator

Our next question is from Gustavo Fratini, sell-side analyst from Goldman Sachs. Gustavo, we're going to open your audio so that you can ask your question. You may proceed, Gustavo. Good morning, Marcelo. Good morning, Guillaume. I have two questions related to GPA Brazil.

Gustavo Fratini
Equity Research Analyst, Goldman Sachs Group, Inc.

The first one is on the relative performance of the old hypermarket stores that have been converted. If we compare them to an average store, the G7 format, is there any significant difference in terms of sales, product assortment and profitability, customer profile that go to these stores? The second question, you mentioned the impact of incorporating Compre Bem. The last question, you talked a bit about unifying the banner with the Mercado Extra. Will this be a brand that will no longer exist? Can you give us some more taste on this future prospect, if this will have any impact on next quarter?

Marcelo Pimentel
CEO, GPA

Let me start by the last question. No. No, nothing will be changed. What we are doing is tapping into the synergies between the two banners since the value proposal is the same. This is precisely what we had planned. As we unify and incorporate corporate banner, it would be benefiting from the purchasing model from groceries and perishables. The banner remains. What I could say is that I do not see today need to expand it. When we talk about expansion, it makes much more sense for us to keep on expanding the banner of Mercado Extra than the Compre Bem.

We have it here, and we're going to keep it. As to the converted store performance, it is a gradual process. What do we see here? When you migrate the stores that have migrated from Extra hypermarkets to Mercado Extra, those that have faster adherence and greater one, because the value proposition in the food product is quite similar. We see here a recovery to planned levels that is faster.

When you have a change of Extra hypermarket to Pão de Açúcar, we still have a level of performance that is not leveled off. The majority of banners are at 90% of the stores, actually are 90% at the index, where we would like to see them. We see this gradual recovery. We still have one or two stores, specifically, I would say, that are not at the levels that we would like them to be. Here we have a task force working specifically on those two stores. As to profitability and adherence, we're quite confident and happy with the results. The stores have a much better NPS than they used to have when they were hypermarkets. The share of perishables in those stores is above 50%, which is precisely what we wanted, especially in the Pão de Açúcar banner.

Now it's a matter of making the transition, because there is actually a transition that is a gradual one of customers. We had customers much more focused on high low and price. In the transitions to the Pão de Açúcar banner, we are able to gradually bring the other customer that is not going in due to price, but also due to assortment, freshness, quality, experience. We see that gradually the new client is going to our stores and being more frequent. Part of what we observe as well is the increase, consistent increase of our premium customers. Customers that are obviously a much greater percentage of sales and profitability. With CRM and marketing, we are working specifically to capturing these customers to the new stores.

Gustavo Fratini
Equity Research Analyst, Goldman Sachs Group, Inc.

Perfect. Thank you.

Operator

Our next question is from Vinicius, sell-side analyst from Bank of America. We're going to open your microphone so that you can ask your question. Please, Vinicius, you may proceed.

Vinicius de Carvalho
Equity Research Analyst, Bank of America Corporation

Hi, good morning, Marcelo, Guillaume. Thank you for taking our question. We'd like to explore a bit more the in-store operational improvement initiative that may improve your operating margins. What have you been able to identify with greater opportunities in this front? What has been implemented? If you've identified any opportunities in terms of optimization and inventory reduction.

Marcelo Pimentel
CEO, GPA

Thank you, Vinicius. Yes. Within the work that we've conducted of optimizing the headquarters, we've also been doing this work regarding the stores. There are some pathways in which we are investing regarding improving store productivity. First one of them is expanding the self-checkouts that we have in the stores. This has been quite important to us, not only due to the optimization in productivity, but also considering customer experience.

We have better NPS in the self-checkout compared to those that don't have a self-checkout. Second point in the checkout experience, which was one of the pain points for customer experience, was the work that we've done, 100% completed of multitasking. All store staff are trained to operate checkouts, so they act faster, reducing queues. This also has been bringing an adjustment so that we can adapt the multitasking within the stores. This helped the staff management and consequently number of operators or staff. The third point is in the area of perishables. Important work has been worked on with the team regarding partnerships that we have with some suppliers regarding sushi area, the deli area and restaurant. We have five pilot stores to see what is worthwhile having in-house production vis-à-vis outsourcing.

This is something that we should start seeing some benefits in Q1 in this front. Regarding productivity, however, I would like to reiterate this with you, that we're unlike the headquarters where we have been quite aggressive. There are some stores, especially Pão de Açúcar stores, we will be much more careful, because much of what we want to do is to recover the banner regarding the purchase experience and consolidating it with a premium banner of food retail. What we have been doing are many tests to ensure what is investment bringing return and customer loyalty, and what are expenses. Not necessarily everything will be seen under the same viewpoints. We have advanced the development of distribution centers so that we can reduce costs. Food production store to store, doing that from production centers. Everything very careful because of the value of our Pão de Açúcar banner.

Our priority is resuming the relevance of this banner with premium customers in the cities where we have our operations. There's a question on Éxito. Inventory. We have inventory with a turnover of 50 days. We have a potential gain that we want to capture of about two days, especially in categories in which we see excess inventory that are beverages, liquor and wines, and then groceries, and also CFTs and hygiene products. This is all related to redefining the assortment that is being carried out by the commercial department. It will want to capture those two days along next year when we'll have the implementation of these new assortment.

Vinicius de Carvalho
Equity Research Analyst, Bank of America Corporation

Perfect. Thank you, guys.

Marcelo Pimentel
CEO, GPA

Thank you.

Operator

The Q&A session is closed. Now we'd like to turn over to Marcelo Pimentel for his final remarks.

Marcelo Pimentel
CEO, GPA

Once again, I'd like to thank you for your presence to the call. I'd like to say that we continue firm and convinced in the recovery project of GPA to the value proposition of our business. This is a mid- to long-term project. It's not just a turnover that will happen overnight. That needs to be done with great objectivity. We have been working a lot, focused and without distraction, to have pragmatic execution that brings us consistent and long-lasting results. I take this opportunity to thank all the 37,000 employees who have worked relentlessly on this project. I am confident that we will start 2023 much better positioned with a strengthened operation to reap the benefits of the work we have been carrying out. Thank you all, and have a great day. We declare that the video conference is closed.

Guillaume Gras
CFO and Investor Relations Officer, GPA

The investor relations department is available to answer any other questions you may have. Thank you very much to participants, and have a great day.

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