Good morning, everyone, and welcome to the IONOS Analyst Investor Call on the First Quarter 2026. Thank you for taking the time to join us today. My name is Stephan Gramkow, and I'm responsible for Investor Relations at IONOS. Let me walk you through today's agenda. Patrik Heider, Chief Financial Officer of IONOS, will provide an update on the overall business performance and guide you through the financial details of the first quarter. He will also share our outlook for 2026, as well as our midterm targets. Following the presentation, Patrik will be happy to take your questions. I would now like to hand it over to Patrik. The floor is yours.
Thank you, Stephan. Good morning, ladies and gentlemen, and welcome to our Q1 2026 conference call. I'm Patrik Heider, Chief Financial Officer of IONOS. The momentum from 2025 continues into 2026. In Q1 2026, we added 180,000 net new customers, lifting our total base to 6.81 million customers. This is a strong start to the year and consistent with our expectation of further accelerating customer growth. The quality of new customer remains excellent. We continue to grow revenues across all relevant product lines, from web hosting to communication, back office, and domains. On the right-hand chart, you can see the rising share of AI in Web Presence & Productivity revenue. In 2025, AI accounted for approximately 20% of additional revenue. We expect that to reach around 50% this year, further growing to 80% by 2028.
The more AI we embed, the higher the revenue per customer, combining volume growth with product mix improvement. AI is embedded across our entire product ecosystem. In Web Presence & Productivity, we are continuously enhancing our product offerings, whether as a feature in onboarding or as a standalone product, for example, like the AI Phone Receptionist. From domains and web hosting to mail solutions, all products already include smart AI features. In Cloud Solutions, we are delivering sovereign trusted European infrastructure for both SMBs and enterprise clients. Our portfolio extends from Public Cloud and Private Cloud to specialized AI infrastructure, including the AI Model Hub, GPU servers, model fine-tuning, and app integration such as n8n on VPS. Let me give you an update on the AI Phone Receptionist , which we launched in Germany and the U.S. in the beginning of this year.
As a reminder, the AI Phone Receptionist is essentially a virtual employee. It is able to answer and manage calls in natural language across more than 20 different languages, trained on the customer's own website and knowledge base. It is able to handle requests to book meetings. It captures leads around the clock and delivers structured call transcripts to the business owner. We have already generated more than 8,600 orders so far. The highest share has been in Germany and the U.S. since we launched in those countries first. The incoming ARPU is already around EUR 30, underpinning the additional value contribution. Please keep in mind that the AI Phone Receptionist is the first product within a broader platform. With more capabilities and agents being added, we expect the ARPU to grow further.
This is also the reason why marketing investments has been held back on purpose, as we don't want to invest before more capabilities are available. Initial customer satisfaction is high, with an NPS above 50. These are strong early results from a newly introduced product with very limited marketing. The adoption curve and feedback confirm that we are solving real problems for our customers. What will the broader platform look like? IONOS Momentum is a fully integrated modular ecosystem driven by a central intelligence layer, the AI Knowledge Hub. As the foundation of the entire platform, the AI Knowledge Hub aggregates company data, documents, and interaction history in a shared brain. This ensures that every tool in the suite operates with deep contextual relevance. The power of momentum lies in this synergy.
The more a customer engages with the system, the smarter the hub becomes, leveraging the vast data we already securely host for our customers. Building on this foundation, the ecosystem delivers seamless end-to-end automation. The AI front desk, which includes the AI Phone Receptionist , acts as the first point of contact, managing inbound communication across all channels and feeding real-time data directly into the hub. This data flows into smart AI CRM, which classifies leads and suggests next best actions based on the hub's insights. The AI Presence Suite then makes these insights actionable, automating marketing, reputation management, and legal compliance. For businesses requiring maximum data sovereignty, the Sovereign AI chatbot provides a GDPR native European alternative to global models fully integrated into the shared intelligence.
By embedding the AI Knowledge Hub at the core of daily operations, IONOS Momentum doesn't just offer tools, it creates a self-learning platform that drives retention, expands revenues, and build unmatched long-term value. Let's have a look on our roadmap. Following the successful launches in Germany and the U.S., we have rolled out the AI phone receptionist to the U.K. and France at the end of March. We also launched a phone receptionist at our brand Strato in Germany, and in April, we rolled out the phone receptionist in Canada and Spain. In parallel, we are working on the feature set. Key additions include the AI Knowledge Hub, further integrations, dedicated workflows with multiple agents, and multi-channel capabilities covering voice, email, and chat planned for the second half of 2026. At this point, let me turn to the financial results of the first quarter 2026.
We generated EUR 348 million in revenue for the first quarter. Web Presence & Productivity remains our cornerstone, accounting for 84% of revenue, while Cloud Solutions contributed 14%, reaching EUR 48 million. Adjusted EBITDA stood at EUR 180 million, representing a 33.9% margin. This is a strong baseline we are building upon in 2026. Let's look at Q1 2026. Revenue grew by 5.7% year-over-year, continuing the robust and highly visible growth path we have established. On a constant currency basis, underlying growth was even stronger at 7.6%. Adjusted EBITDA increased by 4.8%, with the EBITDA margin reaching 33.9% versus 34.2% in Q1 2025. The slight margin variance reflects a shift in marketing investments phasing across quarters.
As a reminder, the majority of our marketing investments are typically the highest in Q1 and Q4 this year, with a particular focus on the first quarter aligning with peak customer acquisition periods. Turning to the operational development of our two business segments. In Web Presence & Productivity, revenue increased by 6.4% year-over-year or 8.2% excluding FX. Cloud Solutions increased by 6.8% year-over-year or 9.2% excluding FX. External revenue growth, excluding intercompany revenues from hosting services to United Internet Group companies, came in at 6.4% year-over-year. This solid growth reflects continued customer additions and successful cross and upselling across the product portfolio.
Intercompany hosting services to United Internet Group companies decreased as planned from EUR 10.7 million in Q1 2025 to EUR 9 million in Q1 2026. Regarding our performance, we have added 180,000 new customers in Q1 2026, beating our previous record of 100,000 from last quarter. Our total customer base now stands at 6.81 million. Customer inventory is growing at a CAGR of approximately 4%. ARPU increased further to EUR 16.80 in Q1 2026, up from EUR 16.70 in the previous year and above EUR 16.50 in the previous quarter. This upward path reflects successful up and cross-selling and the strong customer net additions from the last couple of quarters starting to contribute, with these customers coming to the end of their typical discount period, which is usually 6-12 months.
Our monthly churn rate remains stable at around 1% per month. Looking ahead, we see no signs of this momentum slowing down. The combination of strong customer acquisition and increasing ARPU dynamics provides a powerful engine as we progress through 2026. Let me now move to Cloud Solutions. In Q1 2026, Cloud Solutions revenue grew by 6.8% year-over-year. Public Cloud remains our biggest growth driver, growing at 16% year-over-year, while Private Cloud grew at 5%. Our contract with ITZ Bund, which is part of the Public Cloud business, has completed its ramp-up phase and is now in continuous operations, confirming our capability to deliver sovereign cloud at the highest governmental levels, and we expect an increasing revenue grow contributions throughout the year.
Public Cloud business is expected to grow above 20% year-over-year in 2026. Turning to our capital expenditure. Total CapEx for the first quarter came in at EUR 17 million. This corresponds to a CapEx ratio of 4.9% of revenue, compared to 4.5% in the previous year. Maintenance CapEx accounted for EUR 4.3 million or 1.2% of revenue. This level remains low and predictable, confirming that our core infrastructure is robust and does not require heavy sustaining investment. Gross CapEx stood at around EUR 12.7 million or 3.6% of revenue. As you would expect, the vast majority of this gross investments was directed towards our Cloud Solutions segment to support the Public Cloud expansion and our Sovereign offerings. We are investing exactly where the future value lies.
Looking ahead to 2026, we expect total CapEx to be in the range of EUR 75 million-EUR 85 million, which would bring us back to a ratio of approximately 6% of revenue. This remains a very healthy level that supports innovation and growth without compromising our strong cash generation. Of course, we are monitoring the recent rise in hardware prices. We can partially mitigate the resulting effects through various measures. Nevertheless, I would expect that we will end up toward the upper end of the range. Let me walk through our cashflow performance. The chart shows the Q1 2026 adjusted EBITDA to free cashflow bridge. Starting from adjusted EBITDA of EUR 118 million, we apply adjustments for non-recurring items such as long-term incentive programs and the billing carve-out.
After accounting for EUR 17 million CapEx, taxes, working capital movements, and leasing payments, we arrive at our free cashflow after leases of EUR 96 million. For comparison, the free cashflow after leases in the same period last year was EUR 59 million. Our EBITDA to cash conversion remains strong, underscoring the predictable cash generation of our business. The strong free cashflow generation translate directly into rapid deleveraging. As of March 31st, 2026, net debt stood at EUR 645 million, comprising external bank debt, less cash and receivables from United Internet. The fixed annual interest rate stands at 4.7% with maturity at the end of the year. The leverage ratio stands at approximately 1.3 x net debt to adjusted EBITDA.
This improved debt profile, combined with the elimination of free financing risks through the fixed interest debt, continues to support our financial stability and provides us with flexibility for the future. Let me now turn to our outlook. We are reaffirming our full year 2026 guidance. At the top line, we are guiding for revenue growth of approximately 7% on a constant currency base, an acceleration from the 6.1% we delivered in 2025. Within that, Web Presence & Productivity is expected to grow 7%-8% building on 6.5% in 2025. Cloud Solutions is expected to accelerate to approximately 10% up from 6.6% in 2025, primarily driven by our Public Cloud business. We expect intercompany revenues to come in at approximately EUR 30 million-EUR 40 million in 2026.
Regarding profitability, we expect an adjusted EBITDA of approximately EUR 530 million, representing a 37%-38% margin. This marks a steady increase from 36.8% in 2025. Looking at the performance in the 1st quarter, we are more than well on track for the full year. A thriving domain business combined with IFRS 15 accounting ensures that we capture a substantial portion of our revenue right at the start of the year. More importantly, we are now starting to see full impact of our record-breaking 2025 customer growth. As initial discount period ends, these new cohorts are contributing more significantly every month. The result, Q1 2026 delivered a robust 8.4% external growth at constant currency, a powerful acceleration compared to the full year 2025.
Adjusted EBITDA reached EUR 118 million with a margin of 33.9%, which is also well on track. As already mentioned before, the majority of our marketing investments are typically the highest in Q1 and Q4 this year with a particular focus on the first quarter. Important to keep in mind, the initial contribution from Momentum is not part of our guidance and is therefore on top. We are reaffirming our midterm targets. We are targeting double-digit revenue growth above 10% on a group level. With Web Presence & Productivity growing high single digit and Cloud Solutions delivering 20% revenue growth. On profitability, we are targeting an adjusted EBITDA margin of 40% at the midterm. A further step up from the 37%-38% we are guiding in 2026.
This is the natural outcome of a platform business where revenue scales faster than the cost base, and where AI is increasingly contributing, doing work that previously required human effort or manual processes. That concludes our presentation for today, and I'm now happy to take your questions.
We will now begin the question and answer session for analysts and investors. Anyone who wishes to ask a question from the webinar may click the Q&A button on the left side of the screen and then click the Raise Your Hand button. If you're connected via phone, please press star followed by one on your telephone keypad. You will hear a tone to confirm that you've entered the queue. If you wish to remove yourself from the question queue, you may press the Lower Your Hand button from the webinar or press star and two on your telephone. Anyone who has a question may queue up now. First question comes from the line of Dhruva Shah from UBS. Please go ahead.
Hi. Thank you very much. Hi, Patrik. You've been at IONOS for almost half a year now, just curious to see what you would say are the key strategic changes you're looking to make going forward. You also touched upon the rapid rate at which IONOS is deleveraging. Outside of any strategic changes with the underlying business, is there also any change to the capital allocation priorities that you're looking to make? Second question really was just on WP&P. Historically, you've talked about the WP&P growth driven by 3% customer growth, 3% upselling, and 3% price rises. It seems that there's been a slight shift now to 4% customer growth and 5% growth on ARPU. Customer growth clearly going very, very well.
If I look at the ARPUs, year-on-year growth is flat. How do you get from the year-on-year flat profile for ARPUs through to the 5% growth? Can you maybe walk us through what the underlying impacts are of cross-selling and upselling, but how that may be offset by this dilution from new customers coming in at lower rates? The final question I really had is obviously there's a lot of debate and questions in terms of what AI could potentially do to the top line for the business, both on the positive and negative side. Curious to also get your take on how AI may be impacting your own business and especially the cost side of things and any opportunities there as well. Thank you very much.
Yeah, thank you very much for your questions. I'm going to start with the first one. The key strategic changes also in the direction of capital allocation. I would say with me, there's no key strategic change. I'm just contributing to a great strategy we have already. We need to focus just more on top line. That's what we do already executing this year. I mean, definitely how I see the world is that you need to deliver in an easy capital equity story. You need to deliver top line. EBITDA growth needs to be bigger than top line growth. Own top line growth needs to be bigger than market growth. That's what we're driving. This is what I'm going to support also from a Chief Financial Officer perspective.
I call it the reallocation of budgets towards the top line-oriented cost parts. That's definitely my part. Capital allocation is a very important one, and we will definitely have a different messages in the half, second half year of this year, and we see a mixture of different things. Definitely one part will be M&A as well. As you already know, we were very strong in M&A just before the IPO, around the IPO. We are ready to go further from a financial perspective, but also I'm a strong believer that M&A is also increasingly, substantially for the future and sustainably the organic growth. There are different opportunities we are discussing at the moment, so M&A will be also a strong part of capital allocation. To the WP&P business, we still see the trajectory.
We are always guiding with 1/3, 1/3, 1/3 coming from price increases, also from cross-selling and upselling and new customer is still valid for us. It changes maybe in the future with AI, we will guide that as AI is growing stronger, also the agentic AI part into our business. Also this year, for the start of the year, we see a contribution of price increases approximately 1% of the revenue growth we are having. That means also it's intact, you need to see also the strong customer growth we generated in 2025 Q4, leading to the ARPU as well. I mean, the ARPU is definitely influenced by the strong customer growth. Also seeing the churn.
You are adding so many new customers when you deduct the churn as well to the cohort, which definitely has a huge input on the ARPU. You also have an impact from FX, which is quite significantly this year a negative impact on the ARPU. Of course, you have different other directions going, for example, the price increasing into the right direction. The ARPU has influenced also the IFRS part with the strong domain business in the first quarter, which was definitely above the expectation, which is good news. Also with the IFRS 15, we need to recognize the whole revenue in Q1, which is also an influencer.
All in all, we believe that the ARPU is going along over the years with the right trajectory, and we do see a mixture of ARPU growth and also customer net growth being in that 1/3, 1/3, 1/3. AI on top for me is very easy. It will contribute to our revenue growth going above the double-digit growth in the WP&P segment. This is why we also had this chart added to the presentation, which shows the impact of new, net new revenues contributed via AI, which goes over the years already in 2028 to 80% in the WP&P segment. That means the stronger the AI is coming with agentic AI, but also adding features to our existing products, like for example, the website builder, the more we can win by AI. Definitely we are an AI winner contributing and benefiting from the AI movement. I hope those answers your questions, and if not, please let me know.
Yeah, that's super helpful. Thank you very much. Maybe just a couple follow-ups. Just first on, you gave us a kind of a hook in terms of expect something in terms of capital allocation in terms of H2. Is there any more color you can give there? I know you mentioned M&A will be a big part, but is the other big part, shareholder returns, and is that likely to be buybacks? That's kind of the first follow-up. The second really is, that chart is very helpful in terms of the top line benefits for AI, but I was also curious in terms of the potential cost saving benefits for IONOS from AI as well.
Yeah, you're absolutely right. I missed that one. The cost benefit. We are definitely working already internally to really invest the huge potential I ended in the midterm guidance in this segment in the presentation. We definitely have huge potential also on the margin upside. I mean, there is no surprise, and we are already working to embed AI also into internal procedures to get just faster with a higher quality. There's huge potential also on the margin side to go above the 40% level. Also on capital allocation, I can't give you already detailed details, but obviously we would focus on M&A part as well. As M&A is highly opportunity driven, there are definitely a couple of ideas.
First of all, we would like to have rather as a bigger acquisition than a plenty of smaller ones, because that definitely gives you much more room in the integration part, and you can take synergies immediately. There might be ideas of adding bigger hosting companies to the business, which would be extremely interesting also from an international growth dimension perspective. Just adding and then taking leverage and synergies out of the cost base. There might be plenty of ideas in the agentic AI part, which with smaller technology. All in all, we are looking for either moving and adding hosting companies or going for technology acquisitions. As you can understand, this is highly opportunity-driven. We are already being active in discussions. We don't have something in the final stage, of course not, otherwise, we would report it. This is what we want to embed also in the H2 message, how we see the rest of capital allocation opportunities.
Very clear. Thank you.
Thank you very much for your question.
The next question comes from the line of Mollie Witcombe from Goldman Sachs. Please go ahead.
Hi. Yes, thank you for taking my questions. I have two, please. Firstly, I'd like to dig a little bit into CapEx. Would you be able to give us a little bit of color about what you're seeing in terms of equipment acquisition costs, what you've done to protect yourself longer term on that front, and how we should be thinking about that developing into the midterm? Secondly, just a bit of color on the competitive trends that you're seeing, and how you're thinking about pricing specifically in Germany and the U.K. Thank you.
For the CapEx, we definitely don't see any changes in our midterm guidance. We go along with the 6% of revenue because we're also growing with a colocation concept in the cloud business. Obviously, we see a strong pressure at the moment of price increases. We try to mitigate them all into keeping the guidance what we already communicated, but we don't know how the markets and the price increases are going forward. All in all, with the 6%, we are feeling in the midterm guidance very well. Out of the concept, we are having own data centers with own equipment and also the colocation part. No big changes here. The competitive environment, especially in Germany and the U.K., is not. You asked for the Germany and U.K., I think, is not, obviously, is not changing.
We see all the same competitors and competitive environment. Obviously, agentic AI is extremely interesting from different parts. You see agentic AI coming from different industries, but we obviously have two main USPs here. First of all, we have a huge customer base. We have 6.8 million customers, existing customers. For all of them, agentic AI is very interesting. The second USP I mentioned in my presentation is the concept of the AI Knowledge Hub. We know everything about our customers already: domain, e-shop system, CRM systems, website builder. All the knowledge will be embedded into this layer of the AI Knowledge Hub, and nobody can deliver this USP as strong as we can deliver. This is why we have a huge USP also in a competitive environment when it comes to agentic AI. For the normal hosting business and cloud business, we don't see any dramatic changes.
Okay. Thank you very much. Maybe just a follow-up quickly. Has there been any update on the gigafactory proposal?
No, except, a almost normal one, that they're going to extend again the parameters for the European Union. We are just waiting for the detailed parameters when it comes to this deal. We are ready to move. We would be ready to move. If the business case is an interesting one, we would move into this one. If not, we are going to continue and focus on our core business. We keep you updated. As long as there's no clear signals from the European Union, we don't know yet. Again, we would be ready to move on.
Thank you very much.
Thank you.
As a reminder, for questions from the webinar, analysts and investors may click the Q&A button on the left side of the screen and then click the Raise Your Hand button. If you're connected via phone, please press star and one. The next question comes from Gustav Froberg from Berenberg. Please go ahead.
Good morning, everyone. Thank you for taking my questions also. I have a couple. First, on marketing investments, you mentioned that you've held back on pushing with marketing investments for your AI solutions, and I was just wondering, once you do decide to kick this into gear, what type of magnitude are you thinking about, and how do you anticipate that the marketing investments and spending on AI distribution, if you like, will look like? Secondly, a question on cloud, on the step-up that you expect in cloud growth for the year. How much of this step-up in growth do you expect will come from the ITZ Bund contract, and how much should come from other customers? Last one is a technical question just on IFRS 15. How much of the contribution to growth would you say that this revenue quirk made up in the first quarter? Thank you.
Yes. Thank you, Gustav, for your questions. For the marketing investments, we hold it back out of two main reasons. First of all, we were the first three months into beta testing about the AI Phone Receptionist , and it's always good to keep on going with the beta testing as well because you want to have happy customer before you do the marketing investment. Second is, as I already indicated, we want to embed and build up the ecosystem first before we push hard in marketing, because this is what we see as a strong USP with the AI Knowledge Hub.
We want to move faster into the AI marketing spend in the second half year. For the moment, we keep the guidance with the 10% of marketing costs overall, as we always had the last couple of years. I also mentioned that we had stronger marketing investments in Q1 2026 compared to Q1 2025. All the efficiency ratios, like the customer acquisition costs are going to the right directions. It's highly quantity-driven. As long as we feel that, we continue to push hard in marketing, because I think it completely makes sense to go to customer net growth and see the efficiency ratios going to the right direction. We always take the balance, how much net new customers will win, and then also obviously, going to the marketing costs.
Obviously, marketing spend for the AI part is completely different because we also go for existing customers here with the EUR 6.8 million. Cloud Solutions will be obviously a big driver as well in the cloud business. Overall, we see a guidance of the Public Cloud segment. You know our Cloud Solutions is having three different part. It's the Public Cloud, which is the strongest growing one, 16% year-on-year in Q1. Then we see the Private Cloud, and we see the MSP business, which is more or less a CANCOM basically comparable part which is not growing. The stronger we grow in public market in general, in total, the Cloud Solutions will grow as well.
The Public Cloud segment will grow above 20% this year. Obviously, this is not only containing the ITZ Bund. This will be a part. It will be always becoming a smaller part of this Cloud segment because we have a nice pipeline. We do see nice traction now with all different kinds of customers in the enterprise and in the SMB business. It will be a part, but it will be more and more unimportant part from a financial perspective. The customer is very happy with our solution. From a financial perspective, the dependence on the ITZ Bund will become much weaker.
Okay. Great. Thank you. A quick one on the IFRS 15.
Sorry, the IFRS 15. It was around in the Q1, EUR 6 million, which was then underlying the IFRS 15.
Great. Thank you.
Ladies and gentlemen, that was the last question. I would now like to turn the conference back over to Stephan Gramkow for any closing remarks.
Yeah. Thank you very much for participating today. If there are any follow-up questions, feel free to reach out. Thank you very much and have a great day. Bye-bye.
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