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Earnings Call: Q1 2024

Apr 24, 2024

Operator

Hello and welcome to the Aberdeen Q1 Trading Update call. There will be some opening remarks from management followed by a Q&A session. Participants on the conference call will be able to ask questions later by pressing star 1 on their telephone keypads. But for now, I would like to turn the call over to Stephen Bird, CEO, and Jason Windsor, CFO. Please go ahead.

Stephen Bird
CEO and Director, Aberdeen Group

Good morning, everybody. Thank you for joining our Q1 Trading Update call. We're broadcasting to you from Edinburgh, where the sun is in the sky, and it's a fairly short call, so it probably will remain for the entire call. I'm joined by Jason Windsor, our CFO, who will be walking you through the numbers, and then we'll be taking your questions. First, I would like to go through some key highlights. We saw AUMA grow by 3% to GBP 508 billion, reflecting positive markets across our three businesses and net group inflows. We are pleased with the continued organic growth in Interactive Investor, with customer numbers up to 414,000 and net inflows of GBP 1.2 billion. There was strong liquidity inflows within our Investments business, fixed income returned to net inflow, but this was offset by further outflows in equities.

In Adviser, we saw net outflows driven by higher redemptions from the platform. Clearly, there is more work for us to do, and we have the actions underway to improve the performance and drive growth across all three businesses. Implementation of our cost transformation program is on track. We are taking action to sustainably restore our business to a more acceptable level of profitability and focus on delivering investment performance for all our clients, which is, as ever, the most important thing for our business. Overall, our first quarter performance once again showed the benefits of a diversified business model as we build a modern investment company. Jason, over to you.

Jason Windsor
CFO, Aberdeen Group

Thank you, Stephen, and good morning, everybody. Let me now take you through the numbers. Overall, assets at the end of the quarter were GBP 508 billion compared with GBP 495 billion at the year-end. That's a 3% increase, which was mainly the result of positive market performance and net inflows for the group of GBP 0.8 billion, which includes GBP 2.6 billion of net flows into liquidity. This compares to GBP 6.2 billion of net outflow in Q1 2023, which included GBP 1.8 billion of net outflow from liquidity. So first, a look at investments. Assets increased by 2% to GBP 374 billion compared with the full year. This was mainly a result of positive market movements across most asset classes during the quarter. Overall, the active asset management industry continued with net outflows in Q1 across global mutual funds, particularly within equities and multi-asset.

However, the pace of outflows showed signs of slowing, primarily driven by growing demand for fixed income, which we expect to continue. Institutional retail wealth net inflows in Q1 were GBP 0.7 billion, including strong flows of GBP 2.6 billion into liquidity, primarily from corporate clients with high cash balances. There were also net inflows of GBP 0.9 billion into bonds and GBP 0.4 billion into fixed income. It was a challenging quarter for equities, with net outflows reflecting the continued trend across the industry of asset allocation away from Asia and emerging markets in particular. Insurance partners net outflow in Q1 was GBP 0.5 billion. This reflected outflows from heritage business in runoff, largely offset by inflows from the growing workplace pension business. Turning to adviser, assets increased by 2% to GBP 75 billion as a result of positive market movements.

However, net outflows persisted at GBP 0.9 billion in the quarter, continuing to reflect economic uncertainty faced by our customers. Gross inflows were broadly in line with Q1 last year. However, as we saw in Q4, redemptions were elevated due to the impact of higher cost of living on disposable incomes, completion of our service upgrade, and continued IFA consolidation. And finally, in Interactive Investor, we saw continued organic growth in customer numbers to 414,000, which was up 3% in the last year and 2% in the quarter. We saw particular strength in SIPP customer numbers, which grew to 68,500. This is up 25% in the last year and 10% in the quarter. II assets were up 5% to GBP 70 billion, benefiting from positive market movements and net inflows of GBP 1.2 billion, which is up 71% on Q1 last year.

Within that figure, there was GBP 0.2 billion of outflow from our closed pension trading accounts and GBP 0.1 billion of outflow from our financial planning business. Taken together, this was a very encouraging quarter for II, with significant further growth anticipated. So to group level overall, there's clearly some way to go to further improve flows as we progress through 2024. Everyone here is very clear that our top priorities are better investment performance, strong client service, and driving growth across the group. I'm pleased that we're making good progress with the implementation of our transformation program. As we said previously, this is essential to lower costs, move the group toward an acceptable level of profitability, and focus all of our resources on serving our clients. With that, Stephen and I are happy to take your questions.

Operator

Thank you. Ladies and gentlemen, as a reminder, if you would like to ask a question or make a contribution on today's call, please signal by pressing star one on your telephone keypad. To withdraw your question from the queue, please press star two. So that is star one for your questions today. First up, we have Nicholas Herman from Citi. Please go ahead.

Nicholas Herman
Equity Research Analyst, Citi

Yes. Thank you. Well, thank you, Peter. Thank you for doing this. It's actually very helpful for investors and has been well received. A couple of questions from me, please. Just in terms of flow trends, particularly in the investments segment, Vector, we've obviously seen outflows continue across similar asset classes. I guess just given the relatively weak performance in equities, has that had a knock-on effect in terms of demand for other asset classes with clients taking money, I guess, not only out of perhaps your APAC equities franchise, but also taking money out from other asset classes as well, or is it generally pretty isolated? And then secondly, on pipeline, it's good to see the inflows starting to come through in fixed income in particular. Can I just ask how the pipeline has evolved over the course of this year?

Then finally, sorry, just going to pick a third one. Just in terms of margin, I guess given outflows in equities, especially EM and APAC equities as well as EM fixed income, real assets, this does seem to suggest further margin pressure. I guess consensus seems to model 25 basis points Group fee margin yield into FY 2024, which would be flattest versus 2H 2023. Does that seem reasonable to you? Thank you.

Stephen Bird
CEO and Director, Aberdeen Group

So let me take that first, and then I'll turn to Jason. So first of all, if you actually look at the actual numbers, obviously, your question is negative outflows in equities. As you know, we're a large emerging markets Asia investor. And the overall market, if you look at the Morningstar data, equities have remained in outflow. So the whole industry was an outflow to the tune of about GBP 100 billion in Q1. And we've had 14 consecutive months of outflows in active equities. So we're not alone there. We've been focused on improving our performance. And in fact, our five, six months performance is pretty strongly green, up to 62% now. So Peter Branner and team are having the right impact on equities. But your question is, would performance in equities have a bleed-of-cross into other asset classes?

Well, the answer is no because we are an incredibly strong fixed income investor. Institutional investors review their goals, their objectives, and their mandates by asset class, specifically based on achieving their outcomes. We achieved growth in fixed income, as we just recorded in the quarter. We grew also our quants business, where we've got GBP 17 billion in assets. And we grew liquidity strongly. Liquidity, by the way, is not a passive thing. We've taken very strong action over the last year. Our team has done great work in providing the right liquidity solutions, being in front of clients, and making sure that we are attracting that flow, which is profitable. So the challenges, I would say, are equities is partly market overall performance, partly our own performance, and we are focused on controlling what we can control and fixing that.

Then if you look at the other big asset classes for us, real estate, of course, has been impacted by interest rates and a bit of a derating of the sector. Though within real assets, we got almost to flat in the quarter as well. So on GBP 38 billion of assets, we got within GBP 300 million of flat. So now the answer is there's not a bleed-across. In terms of pipeline, RFPs, what I look at every day is I look at searches, I look at RFPs, I look at deals that we're involved in. In Q1, we currently have a pipeline of about 75 RFPs. So that's about 300 in a year. That's back to the volumes that we were seeing in about 2021. Jason.

Jason Windsor
CFO, Aberdeen Group

So on the revenue margin, things do move around quite a bit. I mean, you're right, primarily facing that we lost higher margin assets in terms of flows. However, we did add Tekla into equities, which is the highest margin, I think, approximately 1% on that, which has made, which comparatively is helpful and also a little bit additive to the margin in the quarter. So what I said at the full year and without wanting to disappoint everybody, we're not going to give lots of revenue updates on this call. But what I said at the full year is I expect revenue margin to be just below 22 basis points, certainly for the first half. And I think I'm pretty comfortable with that. We didn't see, with the positive equity movements and the reason I just said, we didn't see significant margin contraction quarter-on-quarter.

I think that's probably stabilizing just under 22 basis points guidance I gave before. I remain comfortable with.

Nicholas Herman
Equity Research Analyst, Citi

That's very helpful. Thank you.

Stephen Bird
CEO and Director, Aberdeen Group

Thanks. Thanks for your questions, Nicholas. Yes.

Operator

Thank you. We move on to our next question, which comes from Hubert Lam from Bank of America. Please go ahead.

Hubert Lam
Director and Senior Equity Analyst, Bank of America

Hi. Good morning. Thank you for taking my questions. I've got three of them as well. Can you talk a bit about the advisor business? You mentioned good inflows year-on-year, redemptions continuing. So how long should we expect these higher redemptions to persist? To persist like how many more quarters do you think before you see a turnaround? There's no part of that's driven by the technology change. The second question is on the II and customer growth, which was solid in the quarter. Is there any seasonality in that in Q1? And how should we think about the trajectory for customer growth for the rest of the year? And lastly, just on cash margin II, just wondering if any change to the guidance that Richard gave at the full year results about the 236 basis points for this year, do you still expect that to be held?

Thank you.

Stephen Bird
CEO and Director, Aberdeen Group

Terrific. Thank you for those. Let me just address them. So the Adviser platform, there's really, I think, about it in three areas. First of all, there was what we did. So we had to; we did a very big tech conversion, as you know. It was the right thing to do. And if you're going to do it, actually doing it in a relatively flatter market is not a bad time to do it. But we did it because it was necessary after 17 years to really create a better platform that buys time for the IFAs, makes them more productive, lets them grow the businesses. So that's why we did it. But there's some friction when you do that. And we saw some of that friction. We saw it in some of our service queues. But we've got all of those service queues back to green.

We track this meticulously. So that piece, that chapter, I'm hoping, is behind us. And certainly the indicators seem to be. But then there's three other things really going on. There's cost of living challenges. So when you've got redemptions where folks are funding, they're in de-accumulation. So they're higher redemptions where they're funding their lives. So that's a piece of it. Then there is the move we've seen some move to cash. And that's where folks redeem and put the money into cash off platform. Now, in that case, you can act on that. You can provide a better and more compelling cash option on platform. And that's what we've done. So we've actually launched in the quarter the Money Market MPS solution that's now on platform.

And then we've actually got another capability coming in Q2, which is new deposit accounts, which actually just makes it easier. You don't need to move to a deposit with the bank. You can have it there. So I think the cost of living challenges lead to redemption. Cash can lead to alternative places to put your money. And then you've got the ongoing consolidation that's going on within the industry. Our goal, and we said this before, is we want to be the number one platform for the advisor. We want to be the preferred platform for the advisor. You can only do that by being better, by being simpler, faster, better, cheaper. So that's the action that the team is taking. New tech platform, simpler, better services, come through a bit of pain.

So the question is, when does it how do we feel about the rest of the year? Well, if you talk to Noel, you can ask him how he feels about the rest of the afternoon because we are on him every single day in terms of when does these red cues turn green. So it's hard to call. It's hard to call. I mean, I think that the intensity and vigor of the team is there. They're doing the right things. But it's sort of hard to call where it would be in the rest of the year, we think.

Jason Windsor
CFO, Aberdeen Group

I think covered it. If I move us on, II growth, we would see small expectations of some seasonality. I just worked out last year, we saw 27% of II flows in Q1, give you a guide. We'll see how it develops. But we do anticipate strong continued flows and growth within interactive investor during the course of this year. And no, no change to the cash margin guidance that we gave. Obviously, gilt rates have bumped around a bit. Speculation has changed a bit. But we continue to earn margin broadly in line with the guidance that we gave at the full year.

Stephen Bird
CEO and Director, Aberdeen Group

I would just add one thing to the II, telling how we feel. If you look at the transfer requests queue, so we received 25,000 transfer requests in Q1. These transfers can take nine, 10, 11 weeks to do. And we know it's not entirely; that's the sort of industry norm. So that feeds through into Q2. So we're very confident in the Q2 numbers. And we're confident in the array of actions that we're taking to drive further growth in that business.

Hubert Lam
Director and Senior Equity Analyst, Bank of America

Great. Thanks for the answers.

Operator

Thank you. Up next, we have Bruce Hamilton from Morgan Stanley. Please go ahead.

Bruce Hamilton
Senior Equity Analyst, Morgan Stanley

Hi, morning, guys. Thanks for taking my questions. One on, I mean, clearly, improving performance, as you flagged, is critical. So good to see, obviously, lots of focus on that. I probably missed the number, Stephen, you quoted earlier. But I think at year-end, when you showed the performance of specialist equities, it was only 17% outperforming benchmark over three years. Can you give some indication on how that's moved or the shorter timeframe improvement? I think you said six months, you now had 60% above benchmark. We just wanted to check that. Then secondly, if you could just remind me of any sort of deconsolidation impacts or disposal impacts through the remainder of the year and the timeframe for that. I think there's some private equity assets coming out. But I just wanted to make sure I had that all accurate in the model.

Thank you.

Stephen Bird
CEO and Director, Aberdeen Group

Yeah. So thank you, Bruce. So improving performance, as you know, can be a challenging, slow thing to turn around. Just to give you the numbers I was calling out there, I said short-term overall performance of our book in total. So if you go from year-end to now, it's 62% ahead of benchmark. And that's where we've actually got 92% of fixed income ahead of benchmark in Q1, 33% ahead in equities, 62% in multi-asset, 68% alternatives, 26% in quant, and 100%, obviously, liquidity. To 62% is across the whole book. Equities performance, it takes longer to feed through because, of course, you've got periods falling off and periods coming on. So it takes longer. So equities, as I say, is short-term performance is 33%.

Across the one, three, and five, five is 36% in the Q1, but it's 13% at 3 years and it's 18% at one year, partly reflecting the composition of the book. So I think Peter's taking the right action. We actually reviewed it yesterday. But it takes some time to feed through.

Jason Windsor
CFO, Aberdeen Group

On the PE assets, yes, about GBP 7 billion. I think we expect that transaction to close imminently. So that'll be GBP 7 billion off the investments that you and Azad flagged at the year-end. And there's a small acquisition. I think we'll close in Q2. First Trust is around GBP 0.6 billion as well. Just a completely good point.

Bruce Hamilton
Senior Equity Analyst, Morgan Stanley

Got it. Brilliant. Thank you.

Operator

Thank you. Our next question comes from Arnaud Giblat from BNP Paribas Exane. Please go ahead.

Andrew Crean
Partner, European Diversified Financials, Autonomous

Yeah. Good morning. Thank you for the increased disclosure. I've got three questions, please. Firstly, on the advisor business, if I can come back, your flows are worsened in Q1 when your listed peers saw an improvement in Q1. I'm just wondering if there are any one-offs to be aware of. And specifically, are you still seeing some disruption from the upgrades in tech? My second question's on the real estate business. I'm wondering if you could there were no outflows there given the challenging market. That's a bit surprising. I'm wondering if some of your funds are gated. And if so, when do you expect those gates to be lifted? And my final question's on interactive investor. Could you tell us about the level of cash? I think at year-end, you were at 9% of assets under advisor. Are you still at those levels? Thank you.

Stephen Bird
CEO and Director, Aberdeen Group

Okay. On the platform, I mean, I think I've said everything on it. I mean, we're back to our green in terms of our overall service proposition. And there are no one-offs. So we're focused on making the numbers better. In real estate now, we don't have any of the funds gated. And then.

Jason, do you want to talk about?

Jason Windsor
CFO, Aberdeen Group

Across the platform, no massive change across the year. I mean, it's probably ticking up something closer to GBP 6 billion. Finished the year-end just under GBP 5 billion. So it's gone up. And you expect slightly more as we grow SIPPs. And SIPPs have a slightly higher allocation to cash. So it sort of trended up during the quarter to that level.

Andrew Crean
Partner, European Diversified Financials, Autonomous

Thank you.

Stephen Bird
CEO and Director, Aberdeen Group

So no.

Operator

Thank you. From JP Morgan, we have Enrico Bolzoni with our next question. Please go ahead.

Enrico Bolzoni
Senior Equity Research Analyst, JPMorgan

Hi. Good morning. Thank you for taking my questions. One on II, please. Actually, two. In terms of the increased penetration when it comes to SIPP, how should we think about the economics there? Is it already possible for us to model the additional revenues coming from more SIPP accounts coming through? If you could give some guidance that would be helpful. Second, as more clarification, I just wanted to be sure that the addition in customers over the quarter in II was not coming from some internal transfer at the full year results you mentioned, that you had some clients that move, I think, from the Personal Vector outside of II to II. So I just wanted to make sure that the 7,000 customer that you added is from outside of the platform.

Then maybe finally, again, also on II, I was just wondering if the uptick you saw in customer acquisition can be explained maybe with word-of-mouth effect or any other specific variable. You had the marketing campaign out for quite some time now. I just wanted to get your thoughts on what could be the driver of the acceleration there. Thank you.

Stephen Bird
CEO and Director, Aberdeen Group

Let me talk a little bit about SIPP. It's incredibly important to our business, our overall business model. SIPPs are higher average balance, higher retention, higher cash component. They're the highest in your lifetime value account that you can attract into II. So you mentioned penetration. We grew penetration 3% in the year to 16.9%. So the good news there is that that relatively low penetration, but growing fast, I think, has got a significantly long runway. You probably think that you could continue to grow at that rate four or five years, something like that. So the SIPP business is highly profitable.

Jason Windsor
CFO, Aberdeen Group

I think the one feature for modern purposes, we do see slightly higher trading NFX, therefore, within SIPP. So as that AUM tracks up, it changes to slightly different market conditions, particularly where you've seen pretty attractive markets, certainly in the first part of the first quarter. That's beneficial to our revenue. Of course, we are a subscription model. So the customer numbers do underpin. Your other questions, no? We did talk about internal transfers, but we've not proceeded with that any further. So it is strong underlying growth within that business. And why? Well, just a continued focus by the business on organic marketing. We talked about that. We've given them every opportunity to spend on marketing. Obviously, Richard and his team have a whole heap of work working on the II brand. You have seen some of that activity. That will take time.

As we build the brand across 2024, it's a key priority for us to continue with the strong growth. We've got a great price point. We've got a great service proposition. We've got further capability that we're planning to launch during Q2. So as I said in my script, we do expect significant growth to continue in II through the year.

Stephen Bird
CEO and Director, Aberdeen Group

If you want to do it right now, we're giving GBP 200 cash back as well. Please transfer your SIPP to us.

Jason Windsor
CFO, Aberdeen Group

Richard will be pleased with it.

Enrico Bolzoni
Senior Equity Research Analyst, JPMorgan

Thanks. I'll have a think.

Operator

Thank you. And up next, we have Andrew Crean from Autonomous. Please go ahead.

Andrew Crean
Partner, European Diversified Financials, Autonomous

Good morning, everyone. A couple of things. Firstly, could you talk a little bit about II trading, the share trading volumes in the quarter, and how that's playing through? Secondly, is there any update or any news on accessing capital from the DB scheme in the quarter? And then thirdly, I mean, you have talked about it, but do you have a sense as to the long-term or medium-term customer growth in II that you're targeting? What sort of level would you be targeting year-on-year?

Stephen Bird
CEO and Director, Aberdeen Group

Terrific. Thank you, Andrew. Good morning. So we had record standalone trading and FX trading in the quarter. I don't believe we're not giving these numbers. So we're not giving the numbers. It was a strong quarter. In terms of the new customers, we think that we're targeting being able to grow at a 5% rate. Andrew, there, pretty confident we can get that to that level. Jason Windsor on DB.

Jason Windsor
CFO, Aberdeen Group

Yeah. I mean, no specific update. I think I set myself a relatively undemanding objective of doing this in 2020, which I will stick to. We have been following with interest this DWP consultation, which closed on Friday, obviously, actually from a sponsor perspective, but also from our own customer perspective. It's a very interesting development for us as to what happens within the U.K. DB scheme. So we're really interested in it from a client perspective as well to see how that develops, also from the Bulk Purchase Annuity market. So there's a number of angles for us on that. But the real focus for us is getting the right solution for the scheme, for the trustees, and for ourselves. And yes, that is absolutely a focus for us for this year.

Andrew Crean
Partner, European Diversified Financials, Autonomous

Great. Great. Listen, thanks.

Operator

Thank you. And we're now moving on to Mike Werner from UBS with our next question. Please go ahead.

Mike Werner
Equity Research Analyst, UBS Investment Bank

Hey, guys. Actually, all of my questions have been answered. But maybe just a little bit.

Jason Windsor
CFO, Aberdeen Group

No, I'm sorry. I can't hear you. We can't hear the.

Mike Werner
Equity Research Analyst, UBS Investment Bank

Maybe do give a little bit of color within the equity franchise. What portion of this is retail-related? And what portion, ultimately, is institutional? And are you seeing any difference in kind of the demands from those different groups of clients? And generally, typically, is there a leader or a laggard? Do you tend to get demand rising at one of those two entities first before it flows through the other one? Thank you.

Stephen Bird
CEO and Director, Aberdeen Group

Yeah. I'm sorry, mate. We couldn't hear that. Could you trouble you to repeat that?

Mike Werner
Equity Research Analyst, UBS Investment Bank

Yeah. Sorry. Can you hear me now? Is this better?

Stephen Bird
CEO and Director, Aberdeen Group

Oh, yeah. We got you back. Thanks, mate.

Mike Werner
Equity Research Analyst, UBS Investment Bank

Okay. Excellent. Sorry about that. Yeah. Most of my questions have been asked. But yeah, maybe just on the equity space, given that this is a core part from a management fee perspective, can you just give us a little bit of color on what you're seeing in terms of or if there's any difference in underlying demand between your retail client base or your regulated funds versus your segregated mandates, your institutional clients? And then ultimately, any indication of what the mix there is within the equity franchise between kind of retail and institutional? Thank you.

Stephen Bird
CEO and Director, Aberdeen Group

Got it. Yeah. Thank you. Let me give you a little bit of, sorry, color. I mean, large institutional clients typically are choosing to access equity beta through passives and ETFs. And they're looking for lower-cost ways of accessing, particularly large developed market equities. So we've seen some of that in our book. And that's not a new trend, but that's been playing out. As you know, we've highlighted that for some time. We've had wins in the quarter from some institutional clients in our small-cap franchise. As you know, we've got quite a strong small-cap franchise in UK, Europe, US. We've also had some wins in European sustainable equity. Some of those are won, but not yet funded.

So I think what it shows is that what we've been trying to do is reposition away from sort of large developed market equities where we know that our institutional clients and if you think about if you think about we've got you're looking for the split between institutional and wholesale. So our SICAV range, so across GBP 350 billion of our total assets and investments business, GBP 50 billion is SICAV range. So that's mutual funds, which is wholesale. Some institutional clients also access those. And then the balance is institutional. So what we're trying to do is become more differentiated and more specialist. So think about the emerging markets franchise, Asia, which is sort of less available than developed market and less analyzed and researched in developed market. We add some alpha there. Same with small-cap, same for sustainable. And then the acquisitions that we've made, Jason mentioned Tekla.

So what we've been trying to do, we're the third largest investment trust and closed-end investor globally. We're now at GBP 30 billion or so. We're third behind Nuveen and BlackRock. And what we're trying to do with that business is buy capabilities that have got a real edge. So like Tekla, Tekla is a healthcare investor. Boston is pretty much the global capital healthcare investing. That's where we found that team. We acquired that business. And you get higher margin there. So you drive margin by offering something that's got real alpha insight. That's what we're trying to do. If that adds any color.

Operator

Thank you.

Jason Windsor
CFO, Aberdeen Group

Thank you, sir.

Operator

We're now moving on to our next question from Charles Bendit from Redburn Atlantic. Please go ahead.

Charles Bendit
Equity Research Analyst, Redburn Atlantic

Thanks for taking my questions. So the first one, just wondering if you could give us any more color around how flow dynamics within institutional wealth differ by channel and client region. Anything you'd point out that's more granular than high-level institutional versus retail splits. The second is around II, plus 7,000 clients in the quarter. Just wondering if you could split that out between organic new clients and other factors. And then third, around advisors, just wondering if you could explain how continued IFA consolidation would negatively impact flows. Just curious why Aberdeen wouldn't be a net beneficiary of consolidation. Thanks.

Stephen Bird
CEO and Director, Aberdeen Group

Okay. So on the first one, yeah, I mean, this is a trade and update call. I'm not going to provide any further detail on. I've got fairly expansive descriptions as to what the texture we're seeing within the business. I don't think I can add much to that. Second question was on II.

Jason Windsor
CFO, Aberdeen Group

I think there's nothing to point out around what one-offs or changes. There was some redemption to the closed pension trading, which is in there. There's a small reduction in customer numbers. But the 7% that grows bigger is a core number, annualized figure across the whole piece. So no, there's nothing I would point to that would be a one-off in the quarter.

Stephen Bird
CEO and Director, Aberdeen Group

Yeah. Of course, what you're referring to is the business that we closed, we managed to close it last year. And that had GBP 200 million runoff. So the GBP 1.2 billion was net of that. If you chose to exclude the runoff, i.e., the one-off business, our net growth in II was actually GBP 1.4 billion.

Jason Windsor
CFO, Aberdeen Group

And then the consolidation point is really around vertical integration of platforms, with there are two players. I won't name them, but one of whom reported today, one of whom is privately held. But their strategy has been to roll up firms and move those customers over time to their own platform. So that's what we don't do. That's what we don't have. That is a feature of the market. And that has, therefore, the addressable market for ourselves has shrunk somewhat. And they've been able to grow within that. Clearly, we don't just take that lying down. We've got a series of strong relationships with independent IFAs. We do believe the best platform in the market to serve them. And our absolute focus is getting the service level back up to where it ought to be to continue to win in that marketplace.

Charles Bendit
Equity Research Analyst, Redburn Atlantic

Thanks. That's really helpful. If I could just quickly follow up on the interactive investor point. So I think you added 7,000 clients in the quarter. Often, you disclose an organic new clients figure. And then there's a negative number, which reflects, I think, underlying churn from some of the platforms you've acquired historically. So it's annually a number, sometimes in the region of 40,000+ new clients and then minus 30,000 churn. Just wondering how that would look for the quarter.

Jason Windsor
CFO, Aberdeen Group

Yeah. I think we've got 15,000 new customers and 8,000 lapsed. I haven't got that broken down between things that we acquired. But the additional new was 15,000.

Charles Bendit
Equity Research Analyst, Redburn Atlantic

That's perfect. Thanks.

Jason Windsor
CFO, Aberdeen Group

That's the net figure.

Charles Bendit
Equity Research Analyst, Redburn Atlantic

Thanks.

Operator

Thank you. And as a brief reminder, that is star one for your questions today. And we now move on to David McCann from Numis. Please go ahead.

Dave McCann
Equity Research Analyst, Deutsche Numis

Great. Good morning. Most of my questions have already been answered, but just a couple, actually, on the small financial planning business you have there, the GBP 4 billion one. I mean, broadly, so what is the future for this? I know it's sort of integrated with II now. But obviously, it's small. And from what we can last see, it is losing a fair bit of money. So what is the strategy for that? Because clearly, at the scale it's at, it seems unlikely this to be making meaningful positive contributions to the group. So what is the broader strategy there? And then more specifically, shorter term on that, are you having to review the ongoing advice charges there, like some of your peers have talked about? Thank you.

Jason Windsor
CFO, Aberdeen Group

Richard obviously has taken ownership. We have that within the II segment. It is a standalone proposition. It does need and it has gone through a number of steps to rationalize its offering. That is ongoing. We do want to retain the business. There is a connectivity within the personal vector for providing those customers who do require advice and seek advice that we can deliver that if they choose in-house. That's a capability that we have. I think it's pretty clear we're not making the most of it. We've got further work to go to do better within the integration of that within the new strategy and the growth. Expect to hear a little bit more as we make further steps on that. We're not part of the FCA's top 20 firms.

But obviously, all Consumer Duty and all COBS rules apply to everybody. So we haven't been pulled into the formal review. But as you'd imagine, we make sure that what we do for our clients is our best possible outcome in line with their expectations and to make sure that we do look around the market and see what others are doing.

Dave McCann
Equity Research Analyst, Deutsche Numis

Right. Thank you very much.

Operator

Thank you. If there are no further questions at this time, I would like to turn the call back over to you, Stephen, for any additional or closing remarks.

Stephen Bird
CEO and Director, Aberdeen Group

Terrific. Well, thank you all for joining us this morning. I hope that this is our first quarterly update call. I hope the additional color was of value to you. We're building a modern investment company. That's the mission of everybody here. That's what Aberdeen is. I think the benefits of a diversified business model are very apparent in the profitability that we've been able to generate and in the overall growth, the fact that we were able to grow our assets to GBP 508 billion, growth of 3% in the quarter was something we feel pretty good about. We've got a lot of work to do for the balance of the year because we've made commitments to restore profitability within our investments business.

That entire team, which we're very proud of, is working hard to improve investment performance, drive flows, and operate more efficiently because our goal is to get all three businesses to make an appropriate level of profit contribution to Aberdeen. So thanks very much for joining us, folks. Have a good week.

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