Good morning, everyone. Thank you for joining us today for Burberry preliminary full-year results presentation. In terms of our agenda, I will start with a brief introduction, followed by Julie, who will cover our financial results, guidance, and operational excellence. After this, I will give you an update on our strategic progress, and Judy Collinson, our Chief Merchandising Officer, will comment on our product evolution. We will close with a Q&A. Last year, we embarked on our multi-year journey to reenergize Burberry. Over the last 12 months, I'm pleased to say we have made excellent progress. As I will shortly show you, we have transformed the way luxury consumers sees Burberry, substantially evolving our communications, product, and distribution. In tandem, we continue to manage the business with a focus on operational and financial discipline.
In line with guidance, we have delivered an increase in group revenue of 2%, adjusted for Beauty wholesale, at GBP 2.7 billion, and maintained adjusted operating profit at constant exchange rates. At the end of February, the new collection became available to buy, and the early results are very promising. Feedback from consumers, press, influencers, and wholesale partners has been extremely positive, with sales in March reflecting that. As the new collection remains a minority of our product, it will take time for our growth to accelerate. We are energized by the early results, and we confirm our outlook for fiscal 2020. I would now like to invite Julie to take you through the numbers.
Thank you, Marco, and good morning, ladies and gentlemen. Around 18 months ago, we set out our vision to firmly establish Burberry in luxury fashion. As we said at the time, this is a 2-phase plan. The first two years are foundational, where we're reenergizing the brand, rationalizing and investing in distribution, and managing our creative transition, after which we will accelerate and grow. We made several financial commitments in November 2017 around the foundational years of 2019 and 2020, I just wanted to summarize how we're tracking. Firstly, we committed to broadly stable revenue and op margin over the two years, we've delivered this this year, and we're confirming our guidance for next. Secondly, we committed to cumulative cost savings of 100 million in full year 2019 and 120 million in full year 2020.
We delivered ahead of target this year at 105 million, we're on target for 120 million next, as well as increasing our program to 135 million by full year 2022. Third, we guided to a reduction in the tax rate of around two to 300 basis points by full year 2020. To date, our tax rate is reduced by 270 basis points, with a further 100 expected next year. Finally, we guided to CapEx of 150-160 million per annum, around 300 million over two transitionary years, we're maintaining the guidance with an investment of around 200 million planned in the coming year. I will turn to our full-year financial performance. During this presentation, unless otherwise stated, I will refer to growth at constant exchange rates. Revenue was GBP 2.7 billion, a decline of 1%.
However, excluding the impact of Beauty wholesale, we delivered growth of 2%. Adjusted operating profit was £438 million, and op margin was 16.1%, impacted by currency. Margins were stable at constant exchange rates as guided. Adjusted diluted EPS was up 7%, benefiting from a reduced tax rate and share repurchases. As guided, exchange was a headwind, resulted in adjusted EPS at reported rates being flat on the prior year. Free cash flow was GBP 301 million, and cash conversion remained high at 93%. Finally, we're paying a full-year dividend of GBP 0.425, an increase of 3% in line with our progressive dividend policy. Looking at the revenue performance in more detail, excluding the impact of Beauty wholesale. In retail, we delivered comparable store sales growth of 2%. However, space and accounting adjustments reduced the overall retail revenue growth to flat.
In wholesale, we delivered 7% growth, excluding the impact of Beauty, slightly ahead of expectations due to the timing of shipments. The first half grew double digits with Asian travel retail accounts benefiting from exceptional growth from Chinese tourists. The second half was impacted negatively by our decision to rationalize non-luxury wholesale doors. Finally, licensing benefited from the transition to a license model. Beauty benefited from licensing. To give you a bit more color on the regional retail comp performance. In the full year, comp sales grew 2%, with half one at plus three and half two at plus one. Globally, the Chinese consumer, our largest nationality, grew by a low single-digit percentage, broadly in line with the trends we've seen over the first nine months. However, we did see a shift in their spending patterns between the halves.
In half one, this benefited Asian tourist destinations such as Hong Kong and Korea, whilst in half two, mainland China benefited from the repatriation of spend. In total, mainland China grew low single digits in the full year. The Americas, which is predominantly a local market, saw softer footfall trends in the second half and delivered low single-digit growth. Finally, EMEIA grew low single digits. Europe improved in the second half, driven by better tourist spend. Now turning to product and looking at retail and wholesale performance combined. Accessories declined 3%, and as discussed, we're undertaking a significant transformation of our leather goods business. The early customer response has been strong. For example, the belt bag has been one of our best-selling bags in the year, and the initial reaction to the TB and Grace bags have been very positive.
However, the overall performance of the category continues to be impacted by softness in older styles. In apparel, our women's business grew 3% and men's 8% in the period. Our full-look merchandise initiatives drove strength in tops, skirts, and trousers, including exceptional growth from men's jersey wear. The first deliveries of Riccardo's product arrived in store at the end of February, and the initial reaction from consumers has been very positive, with sales of the new collection delivering strong double-digit percentage growth consistent with our ambitions. Marco will cover this in more depth later. Turning to the income statement. Gross margin was 68.4%, down 100 basis points due to foreign exchange. Excluding currency, gross margin was broadly stable, with investments in design, product, and quality offset by favorable movements in inventory provisions and duty credits. Beauty also transitioned to a license model benefiting the gross margin.
In line with guidance, adjusted operating margin was stable at constant exchange rates, with a GBP 29 million currency headwind, taking our reported margin down to 16.1%. On an underlying basis, margin benefited from the cost-saving program offset by investments in the business. The adjusted EPS was up 7% at CER, ahead of profit due to a 200 basis point improvement in tax and the accretive impact of the buyback. Moving now to cash. We generated free cash flow of GBP 301 million, and cash conversion remains strong at 93%. The main movements were similar to the prior year, with the major change being working capital with a GBP 45 million outflow. Within this, inventory was GBP 59 million up year on year, plus 10% at CER, reflecting our investment into product quality, our ongoing product transition, and higher raw materials due to the acquisition of Burberry Manufactura.
Trade and other receivables were up GBP 52 million, largely resulting from non-trade-related factors such as indirect taxes and prepayments. Capital expenditure was GBP 110 million, and we expect to step up next year to around GBP 200 million to reflect the store refurbishment program. Looking at our net cash position, we generated free cash of GBP 411 million before capital expenditure. We invested GBP 110 million, and we returned over GBP 320 million to shareholders by way of dividend and buyback. Today, we further announced a share buyback of GBP 150 million. We also completed the acquisition of our leather goods center in Italy and made a payment related to Burberry Middle East. In total, our net cash was GBP 0.8 billion sterling, in line with the prior year.
On a lease adjusted basis, we have net debt of GBP 0.4 billion, with an adjusted net debt to EBITDA ratio of 0.5 times, which is well within our capital allocation guidelines. During this foundational phase, we are balancing our priorities to ensure appropriate levels of investment in customer-facing areas. I wanted to give you a bit more color about the key investment areas in full year 2019 and 2020. The first is product. At this stage in our transformation, we're investing in design and product development, enhancing overall quality, ensuring value is perceptible to our consumer. In financial terms, this translates into a gross margin headwind. We experienced this in half two this year and expect to continue this into the first half of next. The second area is investment into customer experience.
Here we're investing in our retail excellence program, our people and their leadership, and also into our store portfolio, which I'll now come on to. Thinking about our retail footprint. We're optimizing the store network with a focus on three main areas. First, we are investing in new stores and relocations to ensure luxury positioning with a particular focus on China and Japan. Secondly, we're investing in existing stores through an accelerated refurbishment program. Finally, to optimize our network, we're closing 38 retail stores in non-strategic locations to enhance productivity. This program has now commenced, and it will continue into next year. By the end of full year 2020, we will have over 80 retail stores aligned to our new creative vision. Now, before turning to guidance, I'd like to update you on operational excellence and our cost efficiency program. Our progress is significant.
We're ahead of plan, with savings of GBP 41 million delivered this year, taking our cumulative to GBP 105 million, and putting us three quarters of the way to delivering the overall program. We've also increased cumulative savings guidance to GBP 135 million by full year 2022. The cost of the restructuring program remains at GBP 110 million, and this now incorporates the additional cost of closing the non-strategic stores. This cost saving program is an important part of our overall five-year plan, as it supports profitability at a time of closing non-luxury distribution and provides headroom to invest in customer facing areas. Turning to guidance, we confirm our full year 2020 guidance of broadly stable revenue and adjusted operating margin at CER. As you know, this is the second year of our transition, and again, a year of significant change. Taking revenue first.
Riccardo's product will build through full year 2020, from 15% at the start to 75% of our mix by the end of the year. Early signs are promising with the new product growing strong double digits consistent with our ambitions. Our retail network will undergo a major refresh with store openings, closings, and refurbishments, all designed to enhance the consumer experience. We expect -1% from space in half one and a +1% benefit in half two, therefore flat for the full year. Our decision to rationalize non-luxury wholesale will cause a mid-single digit decline in the full year. In the U.S. it will be more pronounced with a double digit decline expected. By the end of full year 2020, we will have aligned more than 80 stores to our new creative vision and closed 38 non-strategic stores.
We also expect to have completed the majority of non-luxury door closures in wholesale in the U.S. Turning to margin. As I said earlier, we're investing in design product development and quality to ensure value is perceptible to our consumers. This means gross margin headwinds of around 100 basis points will be seen in the coming year, and this will be more pronounced in the first half. The cost saving program will reach GBP 120 million cumulatively, supporting profitability through our period of rationalization. As mentioned, we will step up our investment in CapEx to around GBP 200 million. Now a word on phasing. We expect the weighting of profit in half two relative to half one to be more pronounced than the prior year.
The first half last year reflects a strong comparator of +8%, this together with our strategic actions will lead to a decline in profits in half one. Growth will be reestablished as Riccardo's product builds through the year. Turning to currency, we've run our usual FX model at the end of April spot rates, this implied a headwind of GBP 20 million on revenue and GBP 7 million on adjusted operating profit. Our currency model and other elements of technical guidance are included in the appendix together with the estimated impact of IFRS 16, which we will now adopt for the coming financial year. To conclude, we are pleased with our progress this year. We've delivered enormous foundational steps whilst consistently delivering financial results in line with our guidance. The early signs in our business are very encouraging.
Thank you, Julie. I am really pleased to hand over to Marco.
Thank you, Julie. I would now like to give you an update on our strategic progress, starting with our brand. Over the last 12 months, we have completely changed consumers' perception of our brand, bringing to life a new creative vision, and importantly, building heat and desire for Burberry. This year, we unveiled a new logo and revived the Thomas Burberry Monogram. We immersed consumers in our new branding through exciting activations in high-profile locations and by putting our campaigns in unexpected places. For our spring summer 2019 campaign alone, we more than doubled the number of outdoor sites used, with over a quarter of them new to the brand, and collaborated on innovative digital activations including taking over image leading sites, as you see here. Surrounding this brand transformation was the reveal of Riccardo's first collection, Kingdom, last September, followed by his second, Tempest, in February.
As you know, brand heat is ignited by building the right image with the right people. In the past 12 months, our new brand and product have been organically endorsed by some of the world's most followed celebrities and influential fashion icons. In terms of numbers, influencers endorsements around our fashion shows have significantly increased. For instance, in February, we tripled our earned media value from influencers at the show compared to Riccardo's first show in September. Press reaction to our shows has also been exceptional, with coverage growing significantly versus last year. Over February, we saw double-digit growth in the number of full-page editorials and in our editorial return on investment. We also saw a step change in the quality of press coverage. For the new collection, we landed a significant number of important covers for the first time in several years.
For his second show, press reception was outstanding, praising the desirability of the collection, particularly the outerwear and the leather goods pieces. Heat with influencers, press, and industry has started to spread to consumers, resulting in much higher social reach and engagement than last year. Across key markets, we have seen our followers increase by more than three million. As you know, changing wider consumer perception takes time, but these are encouraging results. A year into our transformation, I also wanted to highlight some of the excellent progress we have been making in our product evolution. I would like to welcome Judy to say a few words on this.
Thank you, Marco. Good morning, everyone. Riccardo's first runway redefined Burberry as a design house. The show was his manifesto. He laid out his roadmap, the architecture of his vision. He began to define new language for the brand and new house codes, which teams are now establishing. The first, his update of the check, a 1980s version, sensitive to color that works well for both men and women. This archive check is a more neutral, cooler version. The Icon Stripe is actually the check deconstructed, the warp without the weft. This stripe refreshes the brand. A gorgeous silk satin blouse, a men's knitted short, a charming childrenswear collection. The Thomas Burberry Monogram is inspired from the archives by an original drawing of Thomas Burberry's initials. Designed with Peter Saville, the motif opens huge product opportunities. It is our past and our future.
Initially launched on jersey as a tease to the first show, it was subsequently released through the B Series. It debuted on the runway as the luxurious 24 karat gold-plated hardware on a classic crossbody bag. It is a new belt for both men and women, is an embroidery on a men's shirt, a hoodie, a nylon wadded car coat. The Thomas Burberry Monogram print was its logical extension, interlocking the TB into a new branded pattern. It launched in light honey and vermilion red. This print has great potential for every category, from leather goods, to ready-to-wear, to shoes, to outerwear. It is a powerful new language, another defining historic brand element, a way to enrich the brand and give Burberry a stronger competitive foothold. Riccardo's first show was a love affair with Britain. He quoted Shakespeare, Richard II, even on T-shirts. He talks about Britishness.
He announces his penchant for pistachio, the color of the first rose received upon moving to London. A pleated backless jersey day dress, a relaxed men's suit silhouette, the lining of his new packaging. This collection begins to define his silhouettes. They are classic, silk pleats in a tied-neck blouse. They are street, Victorian corsets in cotton trench fabric. He gives us evening, a start. Black jersey with gold Victorian showgirl-inspired trim, not so quietly chic. He is defining looks, wardrobing. The collection is balanced and for different customers, different moments for the same customer. The focus is on the total look. Burberry has been an outerwear brand. It now feels more complete. Burberry leather goods are being redefined with the new house codes. We are building by function, by customer. We are building the identity and the credibility of this important category. It will complete over time.
The new TB Bag walked the runway. Box leather, rich hardware, silk-like gold plating, an envelope, and a waist bag. Grace also launches this first season. Refined, irreverent, it breaks the Burberry address. Heightened quality at a not-so-heightened price. This is a strategic modern approach. The ready-to-wear transition is to a mix of streetwear and luxury that represents the modern dichotomy of a casual and elegant lifestyle. This collection alludes to the potential we have in fashion jersey for men, where we already have a strong business, and especially for women. This collection gives us total looks, strong skirts and trousers, great shirts. Riccardo shows a proclivity to fashion rainwear. We set a new direction in outerwear with sophisticated and integrated branding. Our price strategy remains to protect the entry price while building a business in higher price bands.
New categories have been introduced at accessible price points, jewelry, silk, headwear. We are investing in quality, creating a strong sense of perceived value. The intent is that our range of products and prices will sustain a broad base of customers, of fashion customers. This first runway opened a whole new conversation with our customers. We will continue to engage frequently and with fashion product. The response was strong to the Vivienne Westwood collaboration. We see double-digit growth on newness. Our goal is a constant and a creative conversation.
Thank you, Judy. As Judy described, this year, we have transformed our product offer. I'm delighted to say that we can see consumers responding well to it. The new collection became available in stores globally at the end of February and has already delivered strong percentage growth, well into the double digits versus last year. While this is very encouraging, our replenishment lines will take longer to transition as we build new icons for the future. The collection has resonated particularly well with key consumer groups, such as our elite top-spending customers and, importantly, our Chinese customer base. We still have work to do to recruit significant numbers of new customers to the brand, but this is a good start. In terms of leather goods, the response to the new assortment has been very good, with our new bags performing well.
In addition, in this last market, our wholesale partners increased their orders of accessories by double digits compared to last year, welcoming the pricing architecture and shapes of our new handbags and commenting on the perceptible improvement in quality. As I said before, building a collection architecture and credibility with consumers in leather goods takes time. We continue to invest significantly in quality, a fundamental sign to consumers at this stage of the transformation, including through our Burberry Manufactura. To develop and deliver our new product this year, we have innovated our supply chain from product design and sourcing to deliveries. Our focus on agility and efficiency has allowed us to deliver monthly drops of product as well as frequent capsules. In tandem, managing inventory to make room for the new product has been a priority.
We have changed the way we buy to ensure our stores invest in and maximize the availability of new product and freed up back-of-house space in stores to make room for it. While we're pleased with the strong sales performance of the new collection, it currently makes up a small proportion of our overall mix. The chart here shows for the coming year the proportion of Riccardo's product at the end of each season, as each collection delivers over multiple floor sets. As you can see, the new product will only become a meaningful part of our business from the second half of this fiscal year. In line with product, we have also begun to transform the customer experience in our retail network.
We have completed a number of store refreshes, starting from stores in key fashion cities, including 57th Street in New York, Via Monte Napoleone in Milan, and Faubourg in Paris. We also refreshed a number of our key flagships, including Rodeo Drive in Beverly Hills, Mall of the Emirates in Dubai, Kerry Centre in Shanghai, Omotesando in Tokyo, and Seoul, among others. We continue to roll out these updates at pace, refreshing and relocating stores around the globe, all with a bespoke aesthetic suited to each location, but all telling our new brand story. By the end of this fiscal year, we will have transformed more than 80 of our retail locations. As Julie says, through our ongoing efforts in store rationalization, we continue to ensure that our footprint is well-positioned and productive, and that we're focusing our resources in the most impactful locations.
We also expanded our retail presence beyond our own stores through a series of exciting pop-ups around the world, including the Burberry Conservatory feature in the belt bag. Most recently, pop-ups featuring the new collection, like the one you see here in Shin Kong Place, Beijing. We will build on this in the coming year with over 30 pop-ups already planned for the next few months. Within the store, we have also updated the parts of our brand experience which are most visible to customers. Firstly, I'm particularly proud of our new packaging, which is fully recyclable and certified by the Forest Stewardship Council. We began rolling out the new packaging in February and are planning to cover the full store network by September to ensure minimum waste.
We also updated our uniforms, often the first thing a customer sees when arriving at our stores, to reflect our new aesthetic, modern, chic, and playing with British tradition. At this point in our transformation, wholesale is particularly important. It's where luxury customers and fashion influencers shop and where we can build our image and drive heat. For the launch of the new collection in February, we made sure we had exceptional visibility in the most coveted multi-brand environments in the world. For example, for New York Fashion Week, we took over every window at Barneys New York and built stunning pop-ups and window displays with The Webster. During Milan Fashion Week, we built a bespoke display for Antonia and installed a two-meter deer in the entrance of Dover Street Market for London Fashion Week. We also took over the Elephant Room at Dover Street Market in Ginza.
Partners placed us in their best locations in stores and online. As a result, we have seen strong sell-throughs in wholesale for the new collection. We had great feedback from wholesale on Riccardo's second runway, with strong growth in orders versus last year. While these are very encouraging results, runway remains a very small portion of the wholesale order book overall. In the U.S., we have made excellent progress in aligning our presence completely to luxury. As this chart shows, all the orders at our last market in November were from luxury accounts. In financial terms, we will not see the impact until later this year, given the six months lag in product deliveries. This will remain a significant headwind to our numbers as reflected in our guidance. This has also been a great year for digital innovation.
The B Series continues to provide us with an exciting way to communicate with consumers. Recent B Series drops have sold out in a matter of minutes, and they are also a source of recognition for us externally. We recently won a Webby, which I'm assured is the Oscars of the digital world, for the best social experience in fashion and beauty, and the first time that Burberry has won this award. We applied this spirit of innovation to the way in which we launched the new collection with partners like Farfetch, NET-A-PORTER, and image-driving accounts like Ssense. We made sure we had maximum visibility across all digital channels, websites, emails, and high-profile social accounts. We have also partnered with Instagram in the U.S. as part of our efforts to innovate the customer journey by being one of the first brands to launch on Instagram Checkout.
As of last week, this also meant that customers were able to buy our products directly through influencer posts without leaving Instagram. Looking ahead, we have significant plans on digital for some of our upcoming launches, so stay tuned. Lastly, a word on our people and sustainability efforts. Ensuring our people are inspired, motivated, and proud to work at Burberry is key to our business. This year, we invested in driving engagement and developing our leaders. We also embarked on a new diversity and inclusion program focused on increasing understanding, diversifying the pipeline of talent, and championing those who help others. In sustainability, we were named the leading luxury company in the Dow Jones Sustainability Index for our constant innovation and leadership in this space. Looking back over the year, I am very happy with our progress.
We have transformed the way the luxury consumer sees Burberry, reaching millions of consumers around the world and establishing Burberry's creative identity. We have ignited and sustained brand heat, ensuring the brand is top of mind for press, influencers, and partners, and desire builds among consumers. We have created an entirely new foundation for our product offer, investing deeply in quality, and the first pieces that arrived in our stores received great feedback and sold very well. We moved quickly to update our stores and ensure we have a well-positioned, productive footprint. We have continued to progress our transformation across the business, making huge strides on each of our strategic pillars. Looking ahead, I'm reminded how much of our transformation is still to come. The amount we have achieved this year gives me huge confidence for the future.
We will continue to manage the business to maintain stable results. We will surprise and excite consumers with innovative new content and product launches, as you see here from the campaign we launched this week. We will move at pace with the transformation of our product and retail network, we will sustain heat and the momentum driven by the positive early results from the new collection. I would like to take this opportunity to thank the teams who made this year so successful. The passion, effort, and energy shown by our people has been remarkable, and I'm really proud of what we have achieved. I'd like to close with a short video. Now I'll open the floor for the Q&A.
Right.
Okay. John, do you want to go first?
Thanks very much. Good morning, Marco, Julie, and Annabel. Three questions, please. If I could just start with margin and thinking about some of the moving parts. OpEx was flat. Gross margin was down, appreciate unreported and flat and constant. D&A was down around 18%, giving you that EBIT that was slightly down. How do we think about the margin in terms of investments going into product, in particular in leather goods? Could you give us some sort of quantification as to how much was invested there? As the store network continues to shrink, are we going to be able to see, I guess, a further D&A reduction, Julie? That's for you. The second one is on the double-digit growth in Riccardo's new collections.
Are you able to provide us with a bit more information in terms of looking at volume versus price in terms of the growth that you've seen there? On Mainland China, Marco, why do you think it was relatively soft? If we're looking at some of the peer groups at the moment, we've seen the repatriation of consumption there. Your numbers seem a little bit lackluster relative to peers. Could you maybe just talk about what you see in that particular region? Thank you.
Got it. Mm-hmm.
Julie, you want to start on margin?
Start with margin. In terms of the moving parts in the gross margin, the overriding thing really is, as we mentioned, around investment in product design and product development, because at this stage in our transformation, it's really important that the consumer sees the value of the Burberry product relative to the peers, and in some cases, in some categories more than others. As Marco mentioned, we're on a journey with leather goods. This is one of the areas of focus. In the year that we've just had, in full year 2019, there was pressure on the gross margin for that reason, because we were investing in product. Clearly, the other priority we have at this stage is to be able to manage the inventory and be able to prepare for Riccardo's product coming into our lines and into our stores.
That was one of the drivers of gross margin on a CER basis in the second half. Offsetting that, we did have the benefit of the stock provisions that were lower. You would probably recall at the end of 2018, we put in some additional stock provisions related to the creative transition. We had some credits in 2019. Also, we had some very good outcomes in terms of duty credits going through the margin. Those two combined were around 100 basis points. The reason, therefore, net net that you see the margin come down by 100 basis points for the full year is simply due to currency, because those factors were offsetting each other mutually. I think that's the main thing.
James, go ahead.
Yeah.
If you want.
Yes, in terms of store network, we are making extensive changes to the store network. Marco shared some of the imagery, and by the end of this coming year, we will have refreshed more than 80 stores in line with the new creative vision. At the same time, we also undertook a very thorough review of the mainline store network and made the decision to close 38, what we would call non-strategic secondary stores, because we're very focused on the productivity of the footprint. It will allow us to be more productive, and very importantly as well for Judy and her team, it allows better allocation of merchandise and inventory management. This is one of the other drivers of doing this. Net net. As you've seen from our CapEx, we are investing incredibly in stores. We are more than doubling the CapEx investment in the store portfolio.
That's the main reason for the uptick between 2019 and 2020. What we find is when we've got Riccardo's product in the store and a refreshed store, the customer experience is incredible, and this is what we're driving towards over the next 12 months.
As we said, we want to move really at pace on the refreshing, on the refurbishment of the stores. I think that we have 14 that have been done now already, and we plan to be over 80 by the end of this fiscal year. We have a lot in the pipeline to do. To your other two questions, I think that the sales of the first collections designed by Riccardo have been stronger across gender, so across men, women, children. Has been strong across different categories. I highlighted some of them, but not only. I think we did a very good job in also cross-selling and merchandising the categories together. It's not been either price or volume. It's been both combined that have driven the growth. I think what we have seen is very encouraging and very positive.
In terms of China, I think, the numbers of Chinese customers in China and abroad have been more or less in line with the rest of the year. I think you have to look at this more in the context of Burberry than in the context of, and the transition we're going through, rather than the Chinese economy or the performance of the luxury industry in general. We remain extremely confident on the growth opportunities in China, both structurally from the growth of middle class and the spending power in luxury and from a Burberry perspective, knowing that we have huge opportunities with the traction that we hope to get over the next few months.
Luca.
Thank you very much indeed. I was interested to understand the dynamics within the leather goods part of the collection. You were saying that the new styles are selling very well, but that was partially offset by the old styles sort of fading. I wonder if in the overall mix, you're seeing your ambition realized to increase the average price of the handbags that you sell. When you say that 80 stores by the end of the current fiscal year are going to be realigned to the new image, how much of that is in terms of retail sales overall as you're starting from the most important stores? Thirdly, you are a pioneer in developing digital and digital distribution. You were mentioning that you are engaging now with a number of retailers, multi-brand retailers, and platforms. How do you see the end game of your digital strategy?
Clearly, to piggyback on traffic and make the most of that, I presume you are leveraging platforms, but do you see monobrand distribution online as a continuing focus of yours? Maybe if there is time, just a last one. A tight grip on inventory, is it possibly penalizing the speed of your recovery and how much traction you're getting with the new styles? Thanks very much.
Starting with leather goods, as I said, we saw some very positive signs from the sales of the new models that were launched with the runway collection. When you look at the big picture, the leather goods is our biggest transition that we're going through. While in other categories of ready-to-wear, we had very strong foundations and we had very strong pillars. The assortment of leather goods was based more on a logo play on check or on logo. We are in the process of really building those icons, those pillars on which we can build the rest of the product architecture. We think we have some of those that are starting to come out from the first collections, the first design of our team.
Clearly, as you said, and as we said in the presentation, we balance that in this transition with the exiting and the reduction of the older lines. That makes for a, frankly, a planned slowdown of the leather goods activity in this period of transition. Which is supported by instead a good performance that we're seeing from the ready-to-wear categories, whether it's men or women, particularly men's, but in general, ready-to-wear is supporting that. All of this is kind of an overall plan that we had. In terms of pricing, we said from the beginning, and I think I'm actually quite pleased to see that we have been able to stretch our prices upwards with the introduction of the new collections.
The TB bag, Society, a couple of these bags that are coming in have really taken us to a price level which was very difficult for us. Somehow, it was a price that was very runway-related and were items that were very seasonal. What we're building, we're building items that have the possibility of staying and becoming icons for us, like the TB bag. Those are in the GBP 1,400, GBP 1,500 to GBP 2,000 category, okay? Which we find is still a very competitive price for a handbag that is fully made in leather, lining in leather, with a gold-plated closure, is really a fantastic bag that we have there. I think that there is, as I said before, real perceptible value from the customer there.
At the same time, we're introducing new styles, like the Grace that was introduced now, in the category between around GBP 800, which is another key category of entry price for customers, particularly for a younger, just a more dynamic type of customer. It's too early now to call in terms of the price effect of all of this, because we've had a few weeks of sales and mainly from runway products. We think we're really on target with our plans there. I don't think that we're calculating necessarily the growth. Your question was about growth from stores that are being redone? That are being re-
I was asking how much the 80 stores represent as a % of the total retail sales.
Oh.
Okay.
It's a sizable percentage now.
I think it's approaching 50%.
It's a bit shy of that, I think.
in the main cities, in the top 15 cities. Yeah.
Is a sizable number, or is a sizable part of the sales because we start from the key stores. Flagships and stores in key metropolitan cities. In terms of platforms, clearly, we think that platforms are an opportunity and are a place where customers shop and continue to shop. They enjoy the diversity of the product they found and the ease of shopping there. We have an early play there. I think that what we have done with Farfetch, frankly, when you look at it from a back-of-house point of view, is quite remarkable because our stock is fully and completely plugged into the platform. That is, I think, quite an achievement. That is growing extremely well. Tmall is the same thing in China, and we're seeing great results there. Platforms, we believe, are going to continue to be very important.
I think we will see dynamics of new arrangements between brands and platforms that will evolve over time and find forms that are more and more qualitative for the customers. In terms of inventory.
Inventory, I can take that.
Do you want to say a word on inventory?
Yeah. In terms of our inventory, it's increased 10%. Part of that is the acquisition of Burberry Manifattura. We've picked up, obviously, the leather goods center. In terms of the element of the finished good inventory, it's a rise of 9%. We were expecting it to be ahead of sales growth at this stage because clearly, we've got a different product positioning, so the inventory balance will run ahead of the sales growth. In addition, the move more towards fashion means the ordering cycle is different from replenishment because you're ordering ahead. Having said that, we're clearly at this point, going through the creative transition from one creative leader to another, and that means managing the inventory of the collections throughout really the next 12 to 18 months.
I think over that period, we would expect the growth to be more normalized as we reach this 12 to 18-month period.
Thomas, Citi.
Thank you. Three questions. The first one, how much CapEx is dedicated to these 80 refurbs in GBP million, and what are you expecting in the outer years? Secondly, as you're phasing out the old collection, have you seen in the fourth quarter, are you expecting for the March 20, a pickup in LFL in outlets versus full price stores? How are you thinking about the maybe step up in shipments of merchandise to the outlet channel? Coming back to leather goods, if I remember well, you've historically had a lower margin in this category versus apparel, which is a little bit counterintuitive relative to some of your peers. I know you don't have the same size in leather goods. Could you tell us, Julie, roughly what's the gross margin differential between bags and apparel, or bags and trench coats?
What are going to be the driver of gross margin improvement in that category? Is it all about scale effects and as Marco was talking about just increasing the ASP on higher brand perception of the category? Thanks.
Mm-hmm. Okay. Yeah. Should I take the CapEx then?
I think you can.
Yeah. In terms of CapEx, when we laid out the five-year plan, we were really flagging that we would have about GBP 300 million in these two transition years over the two years. The phasing is different. We've done GBP 110, we'll do approximately GBP 200 in the coming year. Then we guided that the CapEx would be around GBP 190-GBP 200. I think we're still expecting it to be in that ballpark. Our ambitions around the change of the store network, we've done some reprioritization of that, but they're broadly in line with where we were at the five-year plan. No change really, overall to the view that we articulated before. Just in terms of the question about the phasing out of the older collections and how we anticipate that working through outlets, et cetera.
I think we've got a very broad, diverse business with multiple channels at our disposal, including mainline. Obviously, we've got the wholesale business, and we've got outlets. We will use all of the channels to be able to manage the inventory situation as we move from one creative leader, Christopher, obviously, over to Riccardo. As you've seen, we've managed the business dynamically this year, and we'll continue to do so in the second year of our transition. Because we feel the most important thing is to allow Burberry to be able to grow, have the headroom for the new product to come in, and be able to grow by turning that product over to the new range. That's the most important thing, and in the process, we're also very focused on the brand equity during this period.
Just in terms of the leather goods and the margins, obviously, you wouldn't expect us to disclose the margins in an open forum like this. What we're finding is that it depends on the category. You mentioned the trench coat. The trench coat, where we've got relatively high volumes of a product that is in great demand, and we've got very well-established production processes. Obviously, it's made in-house in Castleford. That's when you get the benefit of the volume, and particularly if the line is also being reordered as it's selling through, you get the benefit also through the inventory. Because we're earlier in our stage in terms of developing the leather goods strategy, in terms of the solid leather styles, as Marco was mentioning. The leather range previously, or the handbag range previously, had included other fabrications other than leather.
The move towards leather means that over time, what we will do is we will be able to get production and scale efficiencies through the leather goods range. At the moment, yes, the margins on the leather goods range are slightly lower with some of the newer shapes. Not all of them, but some of the newer shapes. Rogério.
Hi, Marco, Julie, Annabel.
Hi.
Three questions, please. Could you talk a little bit about how the trench coat, your core trench coat business, is performing, should we expect to be increasing brand heat for the heritage trench coat business to pick up? The second is, do you think that the luxury environment is requiring more reinvestment? What type of increase in marketing is baked into your fiscal 2020 guidance? Is it double-digit increase, or kind of any qualitative indication would be helpful. The third question is with regards to the strategy of increasing fashion content. In fiscal 2020, what kind of implications should we expect versus fiscal 2019 with regards to AUR, gross margin, and SKU productivity from this higher kind of fashion content move? Thank you.
Okay.
Okay.
Well, the trench coat, the whole rainwear category remains for us, the pillar of the brand. As we have seen in the past, we are dedicating a lot of attention, both in terms of the continuous development of the product, improving quality, the continuous tweaking in terms of also making sure that the fit is adapted to the times. That work is continuously ongoing. That category has been really reinforced now by the new vision that has taken this category and developed it in a lot of fashion extensions of it, which we have seen on the runway. Overall, this is a category and a business where we continue to invest. Clearly, over the past year, the focus has been on launching the new aesthetic and the new creative vision. Our attention and our focus on the rainwear category remains extremely important.
In terms of marketing, I think what we have seen, what we are operating is we're operating a broad shift in our marketing strategy. Really what we are doing now is, first and foremost, we are concentrated on product and concentrated on creating content, particularly for social media, where we feel that we have an opportunity through fresh, new, continuous content and continuous engagement to really track in terms of customer engagement. We are also focusing our investments in key moments and in key launches of the products and the brands. There has been quite a shift. Digital, obviously, in all forms, is continuing to increase its share of our investments. So we have really made a major shift in there.
At the same time, clearly, we are investing in marketing within our financial objectives because we have clearly stated that we want to achieve certain objectives in terms of profit in particular. We are moving along with the transformation of the company, but what we see underneath is a radical transformation of how we go to market. In terms of the fashion component going forward, well, I think that we have seen already in the first two collections, we have seen the foundations of the fashion offer being laid. Now I think that from here we will continue the journey in fashion, but we also have the opportunity to create the new icons and the new continuative and replenishment programs, particularly in ready-to-wear where we are more advanced in a certain way.
I think, as I said, in accessories, in leather goods, it will take a bit more time. I think that we're probably at the peak of now the fashion offer and probably going forward, I think starting probably in 6 months and starting in H2, we will start to have an opportunity to now really focus on what we think are going to be key items for the future and develop around those categories.
We've got time for one more. Okay, Flavio.
Thank you. Morning. Three questions from me as well. Firstly, are you comfortable with the selling space dedicated to your outlets at this moment in time? Meaning, I understand that it's a channel that you need especially because of the transition phase, but is this something that you're likely to be addressing in the medium term in terms of potentially reviewing that? Then two questions on the ready-to-wear. Firstly, are you comfortable for the new products of a newness with your current supply chain? I'm quite surprised there's still a lot of product that comes from China, I was wondering whether that's something that you're likely to be looking at. Thirdly, and we've seen it in the numbers with menswear which is outperforming womenswear.
If you go into your stores, if I go into the stores that I visited, there is a noticeable difference in terms of buzz between menswear and womenswear, and I was wondering if that is something that you're looking at, if it's something that bothers you in any way at this moment. Thank you.
Shall I take that?
Yeah.
In terms of the outlets, I think that our plan in terms of outlets is clear. I think that what we had identified last year is an opportunity to increase the main line in the full price, let's say, share of our business and to control the outlet part of our business. That will be done through a number of levers, including closing some of the outlets and also remerchandising outlets. In this particular moment, I think that outlets are playing a very strategic role because at this stage where we want to transition from one basically inventory to new product coming in, outlets are very useful for this. Frankly speaking, we are really using outlet today with that objective in mind.
Going forward, outlets, I think they also play a very physiological, I've always called it a physiological role for a brand that has a high component of ready-to-wear business, okay? For a brand that has committed to not destroying products at the end of their cycles. We need to reduce, we need to exit ready-to-wear collections. These are obviously positions that we're taking on a number of products and trends and capsules, and we need to exit them in a controlled way at the end of their cycles, and we need to minimize the leftover. Outlets for us is a question of balance, but the strategic importance of outlets over time is not going to change. It's just going to be different from a tactical point of view. Today we are in one phase, in the future we will be in a different phase.
I believe the second question was about the sourcing of some of the product.
Comfort in the supply chain.
Pardon?
Comfort in the supply chain.
The comfort.
in the use of.
Yeah
Asia, China.
I think that in general, our supply chain has reacted extremely well to a radical change in our go-to market in terms of delivery and in terms of construction of collection and in terms of an aesthetic and product attributes that have completely changed since last year. I think we have proven being able to deliver this series in September to deliver a Vivienne Westwood capsule in December. Riccardo came on board in March. Basically by the time that he looked around and started working was in April. Being able to deliver that together with a fundamental first fashion show I think is pretty remarkable and speaks to the agility of the chain. In all of that, we also had to adapt vendors to the new aesthetic and the new product attributes.
The majority of our production is obviously in Europe, but I think that we have some very strong sourcing and manufacturing also from outside of Europe. It's a minority, it's a minor part of our activity but that we are very comfortable with because the quality that we get is exceptional there.
In terms of the difference between menswear and womenswear, I think that we're seeing actually good traction across both. Now, the menswear, if you look at the menswear, you can perhaps say that the younger line, if you want, of the menswear has been very developed in this early beginning of Riccardo's design, and this has attracted, in fact, a lot of new, younger customers to the brand. I think this creates perhaps the fact that you notice that. In womenswear, I think we have been tracking very well also with an elevated product. The type of quality and somehow profile of customers that you see in the store perhaps are different and that may create somehow the impression that there is a difference. In reality, they both have been tracking well over the past few weeks, the only few weeks with that of test.
Yeah.
I think we are
Yeah. Thank you very much everyone for coming.
Thank you very much.
Thank you.