Good morning, ladies and gentlemen, and welcome to the Investor and Analyst Conference Call for HSBC Holdings Plc's Interim Results 2020. For your information, this conference is being recorded. At this time, I will hand the call over to your host, Mr. Noel Quinn, Group Chief Executive.
Thank you, Sharon. Good morning in London and good afternoon in Hong Kong, and thank you for joining us. I've got Ewen with me today, and he'll present the numbers in detail before we then go to Q and A. Let me start by saying that it's been another difficult quarter for our customers, colleagues and communities, but I have been pleased with how HSBC has responded. This is still a hugely unpredictable environment.
We are conscious of that on both a human and a financial level, and we are doing all we can to support our customers and colleagues through this very difficult period. Against that backdrop, we are satisfied with our first half performance. Our Asia business held up well, and our fixed income businesses delivered strong revenue growth. This compensated for challenges in parts of the world that have been harder hit by the impact of COVID-nineteen. The businesses that performed less well are those we are already changing.
We will be accelerating our transformation in the second half of the year and making other necessary changes in light of the new circumstances since February. There's still a lot of uncertainty around, not least from the ebb and flow of COVID-nineteen and the steps needed to contain it. Our improved capital position and excellent funding and liquidity are the hallmarks of our strength and resilience, helping us to be there for our customers while also building the future of the firm. Our focus remains on helping our customers through this immediate period, while making the changes necessary to serve them better over the long term. The current geopolitical environment is clearly complex.
Tensions between China and the U. S. Inevitably create challenging situations for an organization with our footprint. But our businesses in Asia have shown good resilience, and we will face any political challenges that arise with a focus on the long term needs of our customers and the best interests of our investors. Turning to our Q2 performance.
Our Asia businesses continued to show good resilience, contributing $3,600,000,000 of reported pretax profit, and global markets grew adjusted revenue by 55%. Our profitability was most challenged in the businesses at the center of our transformation, Europe, the U. S. And the non ring fenced bank, which were severely impacted by high expected credit losses. Overall, pre tax profits of $1,100,000,000 were down 82%, and adjusted profits were down 57% on last year's Q2.
ECLs of $3,800,000,000 were up on the Q1, reflecting updated forward economic guidance in the U. K. In particular. We've updated our 2020 range for ECLs, which Ewan will talk about later. The interest rate cuts made earlier in the year began to impact our revenue from March onwards.
We responded by pulling the cost levers available to us, reducing operating expenses by 7% compared with last year's Q2. We continue to attract significant deposits in the quarter. I'm pleased to say that our capital ratio increased to 15%, providing a strong and resilient platform from which to serve our customers and manage the economic environment. Turning to Slide 3. The resilience of our Asia franchise continues to underpin our financial performance.
This was due to the quality and strength of our business and client list and to the speed and decisiveness of the COVID response, which allowed many economies to restart sooner than others. The activity underpinning our Asia performance remains robust. We've increased our trade finance market share. Clients' FX volumes are lower but relatively resilient. And retail car transaction volumes recovered in June following a dip during the pandemic.
Adjusted revenues in individual markets have been broadly stable despite the economic slowdown. And Asia lending is up 1% and deposits up 7% in the last 12 months. First half expected credit losses of $1,800,000,000 in Asia included a large single name provision in Singapore in the first quarter. Looking to the second half, parts of Asia and Hong Kong, in particular, have tightened COVID restrictions in recent days. This is something that we're all getting used to as cases rise and fall, and we are hopeful that the quick response of the authorities will contain any new APRA outbreak and minimize the impact.
Looking at Slide 4. We remain focused on helping our customers, colleagues and communities through the pandemic with high operational resilience in the face of unprecedented volumes and customer interaction. Around 94% of our branches are currently open, and all our customer contact centers have been fully operational throughout. We have now granted around $30,000,000,000 of debt relief for our personal lending customers through more than 700,000 payment holidays on loans, credit cards and mortgages. More than 172,000 wholesale customers have received more than $52,000,000,000 of lending support, dollars 33,000,000,000 of that through government schemes and $19,000,000,000 through HSBC backed lending.
We arranged more than $1,100,000,000,000 of loan, debt and equity financing for wholesale customers in the first half, including more than $48,000,000,000 of social and COVID bonds. We also retained our number one ranking for sustainable finance bonds in a rapidly expanding market. We've invested heavily in technology, driving digital transformation to connect more customers remotely and increase digital engagement during lockdown. Downloads of our HSBC Net mobile app for business were up 157% on last year's first half. The value of mobile payments in the second quarter was up more than 200% on the same period last year.
And digital wealth sales rose significantly year on year, up 44% in Singapore, 38% in Hong Kong and 29% in Mainland China. The strength of our COVID response contributed to a sharp increase in customer satisfaction, with double digit increases in several retail markets, record satisfaction scores in trade and global liquidity and cash management and Global Banking and Markets being voted number 1 standout FX dealer for global corporates in the recent Greenwich Buy Side study. Throughout all this, we maintained exceptional balance sheet strength and strong funding and liquidity with a CET1 ratio of 15% and $133,000,000,000 of first half deposit growth. Turning to our transformation program. While we slowed progress in some areas in response to the pandemic, we laid good groundwork for the rest of the year, and we will be accelerating our plans in the second half.
We lifted the pause on redundancies in June, and we'll be moving forward with those plans thoughtfully but purposefully. We've already seen around $300,000,000 of cost savings in the first half, with a further $500,000,000 estimated in the second half from our transformation activities. This is slightly below the $1,000,000,000 of transformation savings we promised for this year because of the pause on redundancies, but we expect to make up the difference in 2021. In the meantime, we've taken additional action on discretionary costs, and we expect to make many of those savings permanent. On the rest of our transformation, we've completed the combination of RBWM and Global Private Banking, and we're making strong progress in the back office integration of Commercial Banking and Global Banking.
As you've seen, the areas of weakness in the Q2 were the areas that we're already committed to changing. We're confident that the actions we've identified in February are the right actions to take, But we're obviously looking at what more we need to do given the changed economic and monetary environment. We've created the structures to reduce RWAs in Global Banking and Markets and made a gross RWA reduction of $21,000,000,000 in GB and M in the first half of the year. In the U. S, lower interest rates pose a challenge to our U.
S. Retail strategy, and that's something we're looking at. But the U. S. Business has already closed 80 branches, and we're on track to reduce U.
S. Global markets RWAs by around 45% by the year end. In Europe, we simplified our management structure and have a new team in place to push through the transformation. We remain committed to the Europe RWA reduction targets we announced in February, and we'll starts to recover. I want to finish by talking about one of the most exciting growth businesses, and that's wealth.
In 2018, we set out a plan to capture the growing global wealth opportunity centered on Asia, and we've been investing to grow that business ever since. In the last 12 months, we've grown our Jade and Premier customer numbers by 6% and our wealth balances by 3%, with around half of this growth coming in Asia. In our asset management business, we've grown assets under management by 5% and private bank client assets by 4% over the same period. In June, we launched Pinnacle, which is a new platform to significantly step up our wealth business in Mainland China. This allows customers to which is unique for any Chinese wealth platform.
We're investing to bring our wealth capabilities to new customers in China, and we intend to grow the number of wealth planners in phases over the next 4 years. The Greater Bay Area Wealth Management Connect program, which was announced in June, only enhances the wealth opportunity. And we're excited at the chance this gives us to serve more people in the region. With that, I'll pass over to Ewan to go through the numbers.
Thanks, Noel, and good morning or afternoon, all. Given the impact of COVID-nineteen, our 2nd quarter was tough. We had an 82% fall in reported profit before tax and a 57% drop in adjusted profit before tax. There were a couple of bright spots. Income and global markets was a standout, together with a resilient performance by Hong Kong and other parts of our Asian franchise.
Overall, our results were heavily impacted by lower revenues from subdued customer activity in many parts of our business and the building effect of ultra low interest rates. The 2nd quarter in a row of very high ECLs and a $1,200,000,000 software intangible write off, largely as a result of the weak return outlook for our non ring fenced bank. Adjusted revenue was down 4%. This included a $507,000,000 benefit from volatile items, which in part reduced reversed some of the negative impacts we saw from mark to market movements in the Q1. ECLs were up on the Q1 at $3,800,000,000 or 148 basis points of gross loans with the largest impacts in the U.
K. And Commercial Banking. We've continued to take action on costs to adjust for the weakened revenue environment. Our adjusted operating costs fell by 7% against the Q2 of last year. Despite the weak macro environment, our balance sheet metrics continue to improve.
Our core Tier 1 ratio was up 40 basis points to 15% in the quarter and customer deposits grew by $85,000,000,000 Our first half return on tangible equity was 3.8%. That's down from 11.2% for the same period last year. And our tangible net asset value per share of $7.34 was down $0.10 on the 1st quarter due to movements in own credit adjustments. Turning to Slide 9, looking across the 3 global businesses. In Wealth and Personal Banking, revenues were down 12% with retail banking revenues falling by $809,000,000 due largely to the impact of falling interest rates on liability spreads.
At a headline level, wealth management revenues were broadly stable, but excluding positive market impacts in insurance manufacturing, down 17% due to lower sales volumes. Commercial Banking revenues were 14% lower due mainly to the impact of lower margins on Global Liquidity and Cash Management and lower volumes in Trade Finance. In Global Banking and Markets, revenues were up 24 percent. Global Markets grew by $755,000,000 which we achieved while keeping traded value at risk broadly stable. This included an excellent performance in our fixed income franchises, up 79%.
Principal Investments revenue grew by $185,000,000 primarily due to a material reversal of the mark to market losses we saw in the Q1. In Corporate Center, revenues were $90,000,000 lower with $157,000,000 of adverse movements and valuation differences on our long term debt and associated swaps. Just to remind you all that the second half usually sees lower revenues from non interest income and Global Banking and Markets and Wealth. And given the buoyant global markets revenues in the first half, we expect that seasonality to be more pronounced this year. On Slide 10, net interest income was $6,900,000,000 down 9% against the 1st quarter.
The net interest margin was 133 basis points, down 21 basis points on the 1st quarter, of which 20 basis points came from the fall in interest rates. While we're beginning to see some modest asset repricing, we still expect recent interest rate cuts to have a negative impact of more than $3,000,000,000 for 2020, with a further significant negative impact expected in 2021. Turning to slide 11. Adjusted operating costs were 7% lower than the Q2 in 2019 and down 5% in the first half relative to the first half of twenty nineteen. As a result of the operational impact of COVID-nineteen, we're spending less on certain discretionary cost line items.
We expect this to lead to some permanent benefits in our cost relative to previous planning assumptions. We're being disciplined on variable pay accrual in line with lower expected profits this year and we've restarted the cost reduction program that we announced in February. At the end of June, headcount including contractors, was down 8,300 in the last 12 months and down 3,800 since the start of the year. As we signaled at our Q1 results, we're now planning for full year 2020 cost to be below 2019 run rate. As you do your modeling and operating costs for the second half, please don't use the first half run rate as a guide.
2nd quarter costs were low due to COVID-nineteen, and we expect both a step up in investment and technology spending and the high U. K. Bank levy due to strong growth in our deposit pace. On the next slide, we saw a further substantial ECL charge in the 2nd quarter, some $3,800,000,000 or 100 and 48 basis points of gross loans, dollars 2,300,000,000 of which were Stage 1 and Stage 2 charges. This reflected extra forward economic outlook charges across all global businesses and regions, particularly in respect of the U.
K. And Commercial Banking. U. K. Expected credit losses were $1,100,000,000 higher than in the Q1, reflecting the worsening economic outlook of which $900,000,000 of these related to our U.
K. Ring fenced bank. Stage 3, ECL charges were broadly stable at around 1,500,000,000 dollars in both the first and second quarters, although the first quarter did include a significant charge on single name corporate exposure in Singapore. Recognizing the deterioration in the economic outlook in the second quarter, we've updated our range for full year group expected credit losses to $8,000,000,000 to $13,000,000,000 Given the first half ECL charge of $6,900,000,000 adding the current run rate of Stage 3 losses for the second half gives a full year ECL charge of around $10,000,000,000 The range either side of this broadly reflects our disclosed economic sensitivities. The lower end reflects a path closer to our consensus central economic scenario, reflecting a strong economic rebound in 2021, with some unwinding of the economic adjustments taken to date.
The higher end of the range reflects a path closer to our downside economic scenario with a much more muted economic rebound in 2021, leading to further negative VCL adjustments for forward economic guidance in the second half. I would caution that there remains a wide range of of you to read our expected credit loss sensitivities in the interim report. On Slide 13, our Core Tier 1 ratio at the end of the second quarter was 15%. That's up 40 basis points
in the
quarter. Core Tier 1 capital increased by $3,200,000,000 This reflected lower rigatory deductions for expected losses, FX movements, fair value gains through other comprehensive income and a reduced prudent valuation adjustment. On the next slide, risk weighted assets rose by $11,200,000,000 in the first half or $33,200,000,000 excluding FX movements. This was mainly due to a $23,300,000,000 asset side movement, mostly relating to 1st quarter lending growth and also a $16,800,000,000 increase from changes in asset quality due to credit rating migration. A $100,000,000,000 gross risk weighted asset reduction program is underway with $12,000,000,000 of additional savings from Global Banking and Markets in the 2nd quarter.
We continue to expect credit migration to cause RWA inflation in the second half, partially offset by progress against our gross RWA reduction program. So in summary, a difficult quarter overall, a few bright spots, Asia resilience and a strong quarter for fixed income. But overall, many parts of the business were hit by very high ACLs and significant revenue pressures. As we look out to the second half, there remains considerable uncertainty. The continuing impact of COVID-nineteen, the ongoing Brexit negotiations and U.
S.-China tensions and any impact this has on our Hong Kong franchise. As such, it's too early to discuss distribution policy or medium term return targets and we don't expect to do so until our full year 2020 results in February. However, we're pleased that we face into this uncertainty with a strength in core Tier 1 ratio of 15%, an extra $85,000,000,000 in customer deposits, continued vigor in managing our cost base and the benefit of a diversified portfolio of franchises globally. Noel and I remain very committed to the plan we announced in February, namely a material reduction in RWAs, particularly focused on the U. S, the non ring fenced bank and global banking of markets with a reallocation of capital towards our strongly performing Asian franchise.
A significant reduction in the operating cost base of the bank and a material reduction in the operating complexity of the bank. With that, Sharon, if we could please open up for questions.
Thank you, Mr. Stevenson. Your first question this morning comes from the line of Martin Leitgeb, Goldman Sachs. Please go ahead. Your line is open.
Hi, Magnus. Good morning and thank you very much for the presentation and the remarks. My first question, I was just wondering in terms of the tougher revenue outlook you're pointing out. I was just wondering what could potential offset to this be? Is there a difference now how you think about the prospect of some of the smaller retail franchise that you have?
And I think you mentioned obviously the revisiting of the U. S. Strategy there. Or could there be other offsets in terms of volume growth or even more pronounced volume growth like in the U. K.
Mortgages or maybe in changes in the way you charge for accounts, whether that's current accounts or corporate deposits, in order to try to mitigate some of those revenue headwinds? And the second question just on capital. In terms of quarter 1 trajectory from here, I was just wondering should most of the credit migration you're guiding for sort of mid- to high single digit ROE inflation this year, should most of the credit migration occur this year? Or could this also go well into 2021? I'm just trying to look at the numbers here and the guidance here because it would appear like given your impairment guidance that you're likely to remain well within the mid- to upper range of your Q1 target range?
Okay. Martin, thank you. Let me deal with some of the revenue offsets first and then ask Ewan to comment on that and the capital position. With respect to our U. S.
Business, they actually had a very strong Q2 in the U. S. Business. Their revenue in Q2 of this year was the highest quarterly revenue since Q4 of 2017. I'm also pleased with the way that Michael and the team have started to execute on the transformation plan.
They've already closed around 80 branches, retail branches on the East Coast of America, which is around about a 50% reduction. And they've been successful in retaining around about 85% of the deposit base, even though they've gone through that reduction program. And they're also well on track on their cost reduction plans as well, where they've already completed 50% of the planned 2020 staff exits and are on track to meet or exceed the goal we set them back in February of this year. So progress on the transformation, we clearly need to understand the full economic impact of the lower interest rate environment, but we're committed to transforming that business and improving the returns. On a broader basis on revenue, we're clearly looking at what other options we have to mitigate some of the revenue shortfall from lower interest rates.
And we see wealth and growth in our wealth business as an opportunity for that. And I'll ask Ewen to comment more on that in detail. But we're exploring all options to look at revenue mitigation. Ewan, do you want to pick up on that and the capital comment?
Yes. Martin, so on net interest income, I think we are beginning to see some asset side repricing, particularly in Asia. It's relatively modest at this point, but we do think there is an opportunity. Secondly, we are seeing, particularly in Hong Kong, a changing mix back towards current accounts and away from term deposits, which again, I think, it's not unexpected given the rate environment, but will help alleviate some of the pressure on liability margins. On noninterest income, what we're seeing at the moment is very subdued customer activity, which we attribute predominantly to the impacts of COVID.
So I would think coming into 2021, you will and should expect to see some recovery in that customer activity. Where in some of the government related lending activity, for example, in the U. K, we've been taking more than natural market share. We've taken about a 15% share in the bounce back loans, a 20% share in some of the other lending schemes, which is well above our natural market share in commercial. I do think in terms of the U.
K. Mortgage opportunity, potentially we will be relatively cautious there given the outlook for the UK economy, I think until we get a better sense of direction of travel on Brexit. And the other area of where obviously we can help offset revenue losses by doing a better job at costs, And I think you saw this quarter, some progress on that. It was an unusual quarter because of COVID and the fact that no one was flying. A lot of our head offices were largely shut down.
But we do think coming out of COVID, there will be an opportunity to make permanent some of those shifts in business operations that we're beginning to see. On RWAs, yes, similar to ECLs, they should peak this year and therefore you should begin to get a reversal in ratings migration into 'twenty one and into 'twenty two, I would think. Although it will lag, I think, trends on ECLs, but we definitely see a predominant theme in the second half of this year as being additional ratings migration pressure, which is why we're still sticking with our RWA guidance of mid to high single digit growth in RWAs this year. In terms of what that means for capital, I think second half of this year, obviously, we don't expect on the profitability side, we don't expect global markets to repeat their first half performance of just over $4,000,000,000 They made $2,600,000,000 in the second half of last year. And also we've got the U.
K. Bank levy and we do think given the strength of deposit growth that we've seen that bank levy may trend up rather than down for us this year. So we do think that the balance of that and some additional RWA inflation will mean that Core Tier 1 should come down between here and the end of the year. Yes, previously, we've guided pre COVID that the full year results, we guided to 14% to 15% a range of 14% to 15% for our capital and wanting to be at the higher end of that range during 2021. I think today if we were to sort of repeat that, we would be comfortable I think in a sort of 14% to 14.5% range rather than up towards 15%.
Perfect. Very clear. Thank you. Thank you very much.
Thank you. Your next question comes from the line of Tom Rayner, Numis. Please go ahead.
Yes. Hi, Tom. Hi, Tom, everyone. Good morning. Can I just ask you please a bit more color on the net interest income guidance?
It's sort of greater than €3,000,000,000 Looking at the disclosure on Page 87, And obviously And obviously, rates have sort of moved down pretty much across the board. So has there been any change within that greater than €3,000,000,000 I mean, from, say, maybe just a bit greater to significantly greater? And just looking into sort of 2021, how confident can you be now that, that will be the trough year for net interest income? I mean, aren't we it's a little bit hard, I know, to look out to 2022, but would you be confident that some recovery in volume and asset repricing should start to offset the other negative impacts from rates? Thanks.
Yes. So there's
no change, I think, in terms of net interest income guidance for this year. You do have to adjust for the shift in dollars, FX movements. The but and then my only caution around that is obviously HIBOR has come down a bit further in July relative to the end of Q2. That interest rate sensitivity is the interest rate sensitivity from here with lower interest rates, so it has gone up because of the flooring effect on some of the liability product, but that's of interest rates shift down from here. I think, yes, you will in some books obviously see accumulating effect as you can see in those interest rate sensitivity tables.
So we do think there'll be another meaningful net interest income hit in 2021 as we currently serve. Yes, as you look out to 'twenty two, when I checked a few days ago, consensus views on policy rates, whether they were broadly going to stay at current levels 2020, 2021, 2022 and begin to rise in 2023. I would hope by the time we get on to 2022, unless you are complete there, that you would be seeing sustained economic recovery, which means back to ground loan books again, asset side repricing coming through more powerfully and therefore, yes, the start of recovery in net interest income.
Yes. Okay. Thank you. And just a quick second question. Could you give us any size of the scale of the capital benefits that you flagged that are coming through in the second half, I think, from the software and SME changes, material they may
Yes. I mean, that with the I mean there's a whole bunch of things going on in the second half. We're expecting sort of core asset growth to be relatively muted. You've got some benefit from the RWA rundown program, which is continuing, probably some modest benefit from net benefit from regulatory changes, although we have got some offset going the other way like TRIM in Europe. And the dominant theme, I think, will be ratings migration.
But all of that is captured into the guidance of sort of mid to high single digit RWA growth. Yes, software is the software intangible is probably no more than 20 basis points benefit to core Q1.
Okay. Lovely. Thanks a lot.
Thank you. Your next question comes from the line of Ed Sayers, KBW.
I just have two quick questions actually. One was just on this NII thing, just to get absolutely clear what you're saying. If I look at the implied second half from your from the current run rate, it looks like your second half is annualizing at around 25,000,000,000 So when you say further pressure into 2021, is that further pressure from the second half run rate? Or is that effectively factoring in that pressure you're seeing? So I mean, are we expecting to see further pressure from here?
Or are we at that rate now and it's just the sort of annualizing effect as we go into next year that you're looking to highlight? I guess that was question number 1. And then the second question, just could you just talk a little bit more about all the sort of U. S.-China pressures at the moment? And in particular, how you expect to be able to implement the sanctions?
Have you had some chats about have you had what the sort of feedback you're getting from Chinese authorities, etcetera? I mean, you seem to be in a very invidious position through no fault of your own, I might add. But I just would be very helpful just to get some sense of how you're thinking about that and how that might sort of play out over the rest of the year.
Ewen, do you want to take the first one and then I'll take
the second one? Yes. You can get there various ways. But if you annualize the second half, as you set out, I think you're sort of broadly in the ballpark of where you need to be. Okay.
That's great. Thanks.
On the U. S.-China pressures, I mean, as you will see from the first half results, we've had a very strong performance in our Asia business. So we've had a particularly strong performance in China in the second quarter. I think our profit in China in the second quarter was up around about 29%. We've seen strong deposit growth in our Asia business.
You and the deposit growth in Asia in the second half
of the year or in Q2? $27,000,000,000 $27,000,000,000
So we're not seeing any material impact of any sort on our business performance in the Q2 or the first half from the U. S.-China pressures. And in respect to looking forward, we're still committed principally to supporting our customers in all of the geographies that they operate in. We believe there is still a strong role trade
internationally
or expand internationally. And we're also trade internationally or expand internationally, and we're very focused on that. And it's not right or proper for me to speculate on what might or may not happen with regard to sanctions. But I come back to we've seen a very, very strong performance in the first half of this year from our business in Asia.
Your next question comes from the line of Guy Stebbins, Exane.
Hi, there. Thanks for taking the question. First, if I could just ask on Wealth. It was quite a good quarter, but it included the insurance manufacturing. So if we adjust for that, I think it was down around about 10% in the second quarter.
Just trying to think how should we be thinking about that line going forward, presumably there's quite a lot of disruption in that business, but I
was hoping maybe it was improving versus the Q1.
I'll give you a first response on that is, clearly, new business activity will be down from normal levels of new business activity. So you would have seen a rebound in the financial performance because the manufacturing part of the business had a clawback on some of the mark to market adjustments that were experienced in Q1. But new business activity of selling Wealth products would have been impacted in April May, but we started to see a pickup in that activity in June. So I think that, that's what you would have expected to
have seen given the impact of COVID. Yes. We've seen some shifts supported by the regulators to be able to shift some of that face to face business to the ability to sell wealth product through digital channels. But 2020 should be a trough year for wealth, if you believe in an economic recovery into 2021. So and then other things to watch for are things like the reopening of the Mainland China border with Hong Kong, which will obviously help as well.
Okay. Brilliant. And then second question is just on costs in the context of the D and I headwinds, which we've already talked through. Obviously, a very good quarter down 7%. Suggest the run rate could be quite a lot more than the targeted 3% plus, but you've called out that investment spend is a bit lower in Q2.
I think Q2 'nineteen was particularly elevated. So just trying to gauge how much should we be tempering our enthusiasm relative to the 7% we saw in the Q2? Thank you.
Yes. There's a few I mean, 2nd quarter, yes, effectively, most of our workforce, roughly 200,000 out of the 235,000 employees were working from home. No one was traveling. Office costs, central office costs were very low. So I would just be cautious that using that as a guidance.
In addition, marketing spend was materially down too because we took a very conscious decision to market less in the second quarter. I would think if you and then offsetting that, I said we're planning to step up investment spend a bit in the second half. We think bank levy is probably going to go up rather than down this year. So, yes, probably 3% to 4% down for the full year feels better than what you saw in the Q2.
Thank you. Your next question comes from the line of Manus Casella, Autonomous. Please go ahead.
Hi, Manus. I just had a question about the retail business. Your big improvement in NPS is very And you mentioned this, Noel, but I wonder if you could give a bit more detail. And you mentioned this, Noel, but I wonder if you could give a bit more detail. How might you think about redressing that balance between customers and shareholders in the retail business going forward such that you can boost shareholder returns and maybe spend some of that NPS improvement?
Manus, thank you. I'm really pleased with the NPS performance in both retail and the bank as a whole. And I think we look at that very much as a positive. I attribute it to 2 things, and that is the quality of the support our colleagues provided to customers in the first and the second quarter of this year. They really responded amazingly well.
We've lots of outreach to our clients to make sure they understood where they stood and responded to their concerns. Plus, we put in place some new digital support programs to make sure that we had regular dialogue with them. And they were able to transact despite the fact that we couldn't serve them face to face. And I'd also point to the fact that we provided our customers, particularly in retail, with circa €30,000,000,000 of payment holiday support. And our commercial or wholesale customers with around about $52,000,000,000 of credit support in response to COVID.
So I think those were the right things to do. And I believe supporting clients at a time of stress is a good thing for any bank to do. In terms of translating that into higher returns for the future, we're clearly looking to extend the use of digital and lower the cost to serve. We're looking to increase further our penetration of the wealth market, particularly in Asia, and to diversify our revenue stream away from pure NIM or NIM and into NFI sources of revenue. And we believe there are opportunity to grow wealth in China is strong, and our wealth in the rest of Asia is strong, and that can lead to higher returns.
We're also looking to improve the returns in our retail business by taking down our cost base.
Yes. Manus, I wouldn't think the 2 are inconsistent in the slightest. Improved NPS, where we have the highest NPS scores, they typically correlate with digital distribution. And digital distribution, as you know, is lower cost to service and physical distribution. So, actually, I view that improvement in NPS as excellent and reflects a lot of work that Charlie Nunn and his team have been putting in to improving the quality of the digital offering we've got.
And you saw in the slide that Noel put up earlier, one of the outcomes of COVID has been a very rapid acceleration, in some cases by several years in terms of digital engagement from our customer base. Yes, that's both good for NPS, but it also should be good over the medium term for how we can adjust and accelerate our cost structure.
So it will be more a question of, as you say, the cost structure rather than thinking about changing fee structures or anything to help improve the top line, it will be about
I think it's a combination. I think it's adjusting to the new revenue realities of today's world plus continued focus on cost and continued focus on providing good quality service, it's a combination of those three things together.
I mean the thing that we are going to have to think about on revenue manners is just in an environment of ultra low interest rates where you're not earning a return on your liability product, do we need to think about adjusting some of the cost structure to a more fee based cost structure, but we're sort of early into that thinking.
Yes, that's what I was driving at. Okay, I look forward to hearing more. Thank you.
Thank you. Your next question comes from Fahed Kunwar, Redburn. Please go ahead.
Hi. Good morning. Thanks for taking my questions. Just a couple of questions. The first one, just back on NII, I think I heard you say the first half 'twenty one rate, if you annualize that, that feels broadly correct.
Can I just understand why that's the case? Because HIBOR looks like it's down probably about 100 basis points kind of first half versus where it is right now. So how does 2H 'twenty NII hold up so well in the face of LIBOR coming down to that extent? And the second question I had was just on the U. S.-China situation.
I appreciate it's quite difficult question to answer. But could you give us a sense of how you think profitability might be impacted and where your biggest concerns are when you think about the kind of political noise coming out between China and the U. S? What kind of looking at your numbers, I appreciate you said deposit growth has been strong. But looking forward, where do you see the potential risk to your profitability from that kind of stat between the two countries?
Thanks.
Ewan, do you want to do with the NII?
Yes. On NII, we had always assumed that HIBOR was going to normalize towards dollar interest rates in the second half. So that might be the disconnect in your modeling. But yes, I don't have the benefit of your model, but I think what we said is broadly true in terms of the previous answer to the other question.
I think the last second
point Sorry, I'm not sorry. No, I'll just follow-up on that. I think your sensitivities are about a 30% increase in terms of the year 2 impact on NII versus the year 1 impact. Is that a decent kind of way to think about the cumulative hit to year 2 NII? Or is there anything to mitigate that size of increase?
Yes. But I think as you think about that interest rate sensitivity, it's interest rate sensitivity from here, I. E, that we've already had the first half impact on rates. So it's not a clean read across, I think. So be careful about how you interpret that interest rate sensitivity because it's from here rather than where it was at the start of the year.
On your second point, I think there are I'm not going to get into speculating on what actions may or may not be taken between respective governments. It's not my role to do that. At the end of the day, I'm a banker, not an economist or a politician. But clearly, there are potential impacts on general economic confidence from any form of trade tensions, and that will have an impact on all financial institutions. Clearly, there is the potential for change in supply chains.
And over our 155 years, we've seen many changes to supply chain activity over that time and we'll continue to respond to anything that comes our way going forward. Absolutely believe strongly in the strength of the PEG, so we do not see that as a viable risk. We believe the PEG is strong and is well supported and see no risk to that. And clearly, there are the potential for sanctions against individuals or entities. But again, I'm not going to speculate whether they will or won't happen or if they do, what impact it may have.
That's not my place to do so. I think, to be honest, I return back to if you look at the 1st 6 months' performance, it's been mainly impacted by COVID. It has not been significantly or materially impacted by political tensions or geopolitics. Most of the impact in the 1st 6 months is COVID related.
Thank you. Your next question comes from the line of Rob Noble, Deutsche Bank. Please go ahead.
Just a clarification on do you have any more excess expected loss within your is it what is any excess expected loss deducted in capital anymore? Is that all gone? And do you have to rebuild that as we go forward into 2022, 'twenty three, whenever it is? Thanks.
Yes, we've got some disclosure, I think, at the back of the slide back on that. Sorry, I'm just trying to find it, but it is a nice slide pack. And if not, I can get IR to follow-up with you.
Okay. Next question.
Thank you. Our final question is from Joe Dickerson from Jefferies. Please go ahead.
Hi. Just a quick one. So you've taken this extra charge provision charge in the UK and noted the downside risks to the economy. And I think you made some similar comments at Q1 about the relative weakness in the U. K.
Can you just help me square the circle? And if I look at your mortgage balances, they're up 6% year on year in the ring fenced bank, which is like 2x the industry growth. Can you just help me square the circle between the two views and whether or not you feel like you're being appropriately paid for this risk given your caution around the U. K? Thanks.
I think where we're concerned about credit in the UK, I think it's more on the commercial side than the retail side. The mortgage book, if you look at the average LTV of new lending, you look at where the book is overall in terms of the average LTV, you look at the returns that we're still generating out of that business, I think we're getting adequately and more than adequately compensated for downside risks and mortgages. Consumer debt, credit card spending has declined markedly over the last few months as a result of COVID. And I think folks have been using things like mortgage relief to pay down consumer debt. So consumer balances have fallen as a result of that and therefore less risk to ECLs.
It's really on the commercial side that I think we've got more sensitivity and you can see that in the overall level of commercial provisions, commercial ECLs, which are over $2,000,000,000 in the quarter relative to retail.
I don't think the two views
are inconsistent at all. Our sweet spot on mortgage lending is typically prime mortgage lending where we think we are running relatively low risk and getting adequately compensated. The other thing I would say is you can look at the stress characteristics of our portfolios in the Bank of England ACS results. What you see there is relatively strong outperformance in retail and still outperforming in wholesale versus UK peers.
That's very helpful. Thank you.
Thank you. Our final question comes from the line of Aman Rakar, Barclays.
Just actually there's a couple of them that have been addressed. Two follow-up questions. So as you note the comment on the dividend, can I ask if you came in at the top end of your ECL guidance, I mean, there is a chance that you make very, very little profits this year? I mean, you could potentially even drip into being loss making. Interested if your best guess at the moment was as to whether that may preclude you from resuming a dividend in February if you were indeed loss making?
Or do you think the strong capital wins out? And then secondly, just on restructuring. I mean, is it the right read from the tone of everything today? Is you clearly face a much weaker revenue environment than you thought in February, and it sounds like you are doing the work on some additional restructuring. You've obviously not provided a new saves, cost saves or RWAs.
But is it right to assume that the work is happening in the background? We're perhaps just not ready to announce something? Or do you think I'm just getting a little bit ahead of myself?
Let me deal with the second one first. I mean, we're clearly committed to delivering on the cost reduction program that we identified in February. We also need to reflect the fact or respond to the fact that the revenue is softer now than it was in February. I mean, looking at what additional measures we need to take. So you're right to say that we're looking at what other additional actions we can take on revenue or costs or capital to improve the returns.
But
we'll we've
got no details to talk through on that at this point in time. And we have to see how COVID develops over the next quarter or 2 quarters to determine how enduring this revenue position and cost position is going to be. But we're committed to delivering that which we said in February and looking at additional actions as required. Ewen, on the first point?
Yes. So maybe just a couple of other things on I mean, COVID clearly does open up, I think, some opportunity and time will tell how permanent some of this is. But we talked earlier about the fact that we've seen a substantial acceleration in digital engagement from our customers. I think that will allow us to think more carefully over the medium term about some of our assumptions around the mix between physical and digital distribution. And also how we work and seek to go back to work as a workforce, what that means for our commercial real estate portfolio, what that means for previous assumptions on traveling, etcetera.
Again, I think over the medium term, COVID has opened up a unique opportunity for us to rethink how we engage and work as a workforce. But as Noel said, it's too early to sort of model that out for you at the moment, and I suspect by the time we get to full year results will be able to be more fulsome and what we can say around that. On dividend, I think it's also yes, those two ends of the ECL range, I think signal different things. The high end of the range means that you're facing into probably other line items being severely impacted because you've got a more meaningful economic recession going on and a much more muted recovery into 2021, you're also going to see much greater levels of RWA inflation. So it's not just the impact on profitability, it's also the impact on RWAs, which means your core Tier 1 is going to be under a lot more pressure.
And at the other end of the range, yes, you're facing a much more benign, stronger recovery into 2021, IWA migration will be a lot less. And you've got a lot more confidence, I think, in about the outlook for 2021 and 2022 at that point. So it's sort of speculative at the moment. We don't know. We think we're going to learn a lot in the next 6 months on COVID, both in terms of the impact of second and third waves on various economies around the world and the likelihood of an effective vaccine in 2021.
We'll know where we are in relation to Brexit. We'll have had another 6 months on geopolitics and I think I have a much better grounded view on what of any impact that's having on our business, particularly Hong Kong. And that's why we've sort of pushed the discussion on dividends to full year results. But we clearly want to return to making distributions again as soon as we can. But we don't want to come out with definitive statements until we've got more clarity on the economic outlook we're facing.
That's fair. All right. Thank you very much, both.
Thank you.
Thank you. I will now hand back for closing remarks.
So thank you so much for joining us today, and it was good talking to you.
Thank you, ladies and gentlemen. That concludes the call for the HSBC's Holdings Plc Interim Results 2020. You may now disconnect.