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Sep 15, 2026, 5:15 PM GMT
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Barclays 24th Annual Global Financial Services Conference

Sep 15, 2026

Summary

Revised summary: Sector-leading returns and efficiency are driven by a resilient, diversified business model and strong capital generation. Growth comes from demand, market share gains, and strategic wealth management investments. AI, operational simplification, and robust risk management ensure ongoing efficiency and sustainability.

Aman Rakkar
Analyst, Barclays

Thanks everyone. Thank you for joining us on the European track at the Barclays 24th annual global financial services conference in New York. My name is Aman Rakkar. I am the Head of U.K. and Irish banks at Barclays. Delighted to be joined this morning by Paul Thwaite, NatWest Group CEO. Paul, welcome to New York. We really appreciate you making yourself available.

Paul Thwaite
CEO, NatWest Group

It is good to be here. Morning, everybody.

Aman Rakkar
Analyst, Barclays

Perhaps we can start with the bigger picture. NatWest is delivering a close to 20% RoTE, more than 240 basis points of capital generation, and strong growth with minimal credit risk. You have seen the ebb and flow of banking cycles. This is a very euphemism for very experienced long tenure at NatWest. What makes you think this performance is sustainable and-

Paul Thwaite
CEO, NatWest Group

Is that a compliment or?

Aman Rakkar
Analyst, Barclays

It is, yeah. What makes you think this performance is sustainable? With RoTE already tracking comfortably greater than 18% target, is there scope for you to refine or raise your medium term ambition?

Paul Thwaite
CEO, NatWest Group

Okay. Thanks, Aman. The numbers you reel off there, it is hard not to say we are pleased with them. They are very strong numbers. To me, what is most important in terms of underneath those numbers is if the strategy is working.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

It is pretty evident that the strategy is delivering, and we have created a business that is focused from a sustainable perspective, but also a structural perspective, driving higher returns. That is very encouraging. That does not happen by accident. It happens by a lot of hard work, but we have put ourselves in a strong position. If you pick apart some of those big picture metrics, into our eighth year of growth, which is great. Heading for our fourth year of RoTE above 17%, which is sector leading returns. In that time period or if you look at it from, I guess, the last five years, cost-income ratio has come down by, I think, about 21%. We are now the most efficient of the large U.K. banks.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

You have got the returns piece, you have got the efficiency piece, which obviously helps from an operating leverage perspective. We have done that really without fundamentally changing the risk appetite of the bank. To me that is great because when you look at how we perform under the Bank of England stress tests, our resiliency is very good. Our capital drawdowns are the least across the peer set. I think from that perspective, I do not think it is a look forward. I think if you look at the track record and then you look forward, that is what gives you confidence about the business model that is there and the sustainability of the returns. Second part to your question was around 2028 and the targets. We upgraded RoTE guidance at the half year for this year. Given we had only set the medium term targets in February, we did not do anything then.

But as everybody here and those watching will know, the rate environment when we set those targets in February, we were in one space. If you look at the current rate environment, obviously it would be very supportive in terms of delivery against those targets. Now is not the time to reset them. But obviously if you mark to market September versus February, we would obviously be very supportive of the medium term targets, which is great. We are confident we will grow income through 2027 and 2028. Let us call it the life of the targets, the life of the plan.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

We will grow TNAV per share. You can see from the amount of capital that the business is generating, that that will drive strong organic capital generation. Net net, I think we have positioned the business well. I think the track record is emerging on whichever metric you look at. That gives us confidence as we look forward through the life of the current target set.

Aman Rakkar
Analyst, Barclays

Perfect. I was actually supposed to ask for your help at the beginning, guys. I am going to ask for it now. We have got some remotes on the desk. We are just going to quickly rattle through three quick ARS questions.

Paul Thwaite
CEO, NatWest Group

Okay.

Aman Rakkar
Analyst, Barclays

I absolutely do not want this to be seen as a referendum on the first answer that you have given. If you could help us, how do you think the bank's share price will perform over the next 12 months versus the SX7P?

Paul Thwaite
CEO, NatWest Group

How many questions are there?

Aman Rakkar
Analyst, Barclays

Three.

Paul Thwaite
CEO, NatWest Group

Okay.

Aman Rakkar
Analyst, Barclays

I hope the results will come up. Okay. Second question, please. What do you see as the main earnings growth driver for the bank over the next 12- 18 months?

Paul Thwaite
CEO, NatWest Group

Leading question.

Aman Rakkar
Analyst, Barclays

Yeah, exactly. Okay. That's a pretty emphatic response. Question three: What do you prefer the bank does with surplus capital?

Paul Thwaite
CEO, NatWest Group

Okay. The questions very

Aman Rakkar
Analyst, Barclays

I guess we'll address some of these points later on, right?

Paul Thwaite
CEO, NatWest Group

Yeah, for sure.

Aman Rakkar
Analyst, Barclays

All three, I think.

Paul Thwaite
CEO, NatWest Group

Okay.

Aman Rakkar
Analyst, Barclays

More buybacks. All right, cool. Thank you very much for that. I really appreciate it. Right. Yeah. So, turning to your growth track record and sustainability, you referenced being in your eighth consecutive year of growth.

Paul Thwaite
CEO, NatWest Group

Yes.

Aman Rakkar
Analyst, Barclays

You refer to CAL growth with continued momentum across lending deposits and AUMA. How much of this growth rate reflects stronger underlying demand versus NatWest actively pursuing market share? When you think about the sustainability of this momentum, how confident are you?

Paul Thwaite
CEO, NatWest Group

Yeah. We touched on it a little bit in the first question, but I think the track record is there. If you look at the seven year, if we don't count this year, let's look at the previous seven. I think the average is lending 4.5%, deposits 4%, AUMA 12%. Obviously, off a lower base, so a different start point there, so you'd expect higher growth rates. So you have multiple year track record that we like the CAL metric because it kind of gives a holistic view of the business. We think about the business through the lens of the customer. We think about the business through the lens of our relationships. Those relationships, not always, but the majority of those relationships have elements of assets, liabilities and, for certain client bases, investments.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

We think that is a good way of looking at it. The track record is good. If you look at the H1 2026, the growth rate was 5.3%. We put a target out there in February for the next three years of greater than 4%. The 5.3% for the first half of the year has been supported by, specifically, the corporate lending side of the business. What gives us confidence is not just the track record, because that is the kind of outcome, but what gives us confidence is we have NatWest now is a relatively simple bank. We have three very clear franchises. All three are scale franchises. That gives us a degree of diversification. All three are growing.

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

All three are generating good returns. To your point on demand versus market share gains, it is an element of both in all three of the businesses, I would say.

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

If you quickly go through each of the three businesses, you take our retail business. It is a scale business. It competes well in the majority of customer segments and product classes, but we have consistently been growing our share in mortgages, in unsecured lending, and more recently in savings and investments. When you have almost 20 million customers in your retail business, you are going to capture the demand that is there. But we have runway to extend market share, so that is good. You take the commercial institutional business, as you know well, it is the dominant corporate and commercial bank in the U.K. Our market share, our market positions are very strong. If there is demand, we capture it naturally. But we have also been taking share. We have increased our share in startup and SMEs. We have increased our penetration share around some of the key products like asset finance and trade finance.

Then, I guess the smallest currently of the three franchises, but increasingly important is the private banking and wealth management franchise. The organic growth in that business has been really strong. Record flows over the last couple of quarters, which is great. But then you have the addition of the acquisition as well. By definition, we are kind of growing into the demand, but we are also acquiring market share. I think the story there, Aman, is you have the growth, but it is coming from two levers, I would say.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

The demand as it emerges because you have got these three scale franchises, but all three are going for market share gains where you can get the right risk-adjusted returns. That is the discipline, I guess, I put into the business CEOs. It is growth at the right returns. It is not growth at the expense of returns. That is why I think if you look at the metrics, the returns of each of the franchises look increasingly healthy, which is great.

Aman Rakkar
Analyst, Barclays

You touched upon corporate loan growth. One thing that people find really difficult to reconcile is the growth rates within your corporate book and actually at a system level with what is generally regarded as a pretty subdued U.K. backdrop.

Paul Thwaite
CEO, NatWest Group

Yeah

Aman Rakkar
Analyst, Barclays

What is your take on this? Is this a case of companies beginning to structurally relever balance sheets after a quiet decade or is it more concentrated and episodic in its nature?

Paul Thwaite
CEO, NatWest Group

Yeah. The corporate lending growth in the, say, in the U.K. stats has been strong at a system level.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

I think if you look at the Bank of England data, about 9% year-on-year. We have grown slightly above that.

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

I would expect us to do that just because we are dominant.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

You would expect our scale to be of benefit there. I think there is a couple of things driving it. I think the best proxy for the, let us call it, if we take a step back, you can see on a kind of 20-year average that U.K. corporate leverage is at a low.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

To me, the best proxy within our business for that dynamic is probably the mid-market business. That is growing for us at about 5% vis-a-vis overall at system at 9%, our large corporate business above that. What that tells me is there is some kind of releveraging happening, but it does not explain the entirety of the growth in the corporate lending sector.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

The more significant factor is probably the second dynamic, which is there are some longstanding structural trends that is driving lending growth. Some of the examples would be infrastructure, defense, transition finance, housing build-out, and those structural trends are a greater accelerator-

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

of the corporate lending demand, and we are very well positioned on them, which is great, and we have seen growth across all those areas. My view would be that that is not episodic because I think it is quite kind of existential to the U.K. I think public and private capital will continue to flow into those-

Aman Rakkar
Analyst, Barclays

Yeah

Paul Thwaite
CEO, NatWest Group

structural. Then you may get, depending on the wider environment, and I am sure, I suspect we will come onto it, you may get, depending on how the wider kind of confidence and sentiment evolves, you may get more of the releveraging. But I think there is a dependency there just on the general environment and confidence to invest for that-

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

mid-market. So I guess punchline, Aman, is I think both factors are helping, but I would point more to the structural drivers and a modest amount of corporate releveraging.

Aman Rakkar
Analyst, Barclays

Okay, perfect. I guess turning to net interest income, you upgraded your total income guidance and highlighted continued growth should support net interest income. Interested in, given growing competition for deposits in particular, how durable do you see NatWest's deposit franchise and income in this environment? As NIM becomes flatter in 2026 due to choices that you've made about growth, how should we think about your NII trajectory this year and into 2027?

Paul Thwaite
CEO, NatWest Group

Okay. A few questions in there. You might need to remind me.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

On the income piece, yeah, we upgraded income, I guess to GBP 17.9 billion, so that'll be about circa 9% year-on-year uplift, about GBP 1.5 billion. So pretty strong income growth. Within that, as we're pleased to share at the half year that the quarter to NIM continued to widen, so another couple of basis points to, if I remember it correctly, to 241, I think, or 249. So two basis points increase. So you've got the income growth, and you've got NIM expanding. There's a couple of different factors within the NIM. You've got the continued support and help, and it goes to one of the questions earlier from the structural hedge.

Aman Rakkar
Analyst, Barclays

Yeah

Paul Thwaite
CEO, NatWest Group

As that flows through, so that's very strong. Then you've got some offsetting of impacts from the lending and asset side. As the mortgage refinancing works its way through, we've said publicly before we expect kind of the front book, back book to equalize at or around 60 basis points, so we're in the final quarter of that.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

Then probably the most significant impact, and one which I am very comfortable with, is as we grow the asset side of the balance sheet and where we choose to grow, so whether it is mortgages, whether it is lending in the corporate and institutional franchise, that is low risk weights, high returning business, but obviously lower margin.

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

But supportive because of the balance growth, supportive for net interest income. So that is what explains the kind of NIM dynamic, and if you look at the outlook, we would expect those dynamics to continue, and that is why we have referenced a flattening of NIM because in effect, we are deploying capital at high risk-adjusted returns in those particular segments, but they are at a narrower margin. But I am very comfortable with that because it is the best from a returns perspective. So that is what is happening on the asset side. You touched on deposits as well. Our inheritance at NatWest is a very fortunate and good one.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

Because of the strong corporate and commercial bank, we have got a great kind of deposit base that comes with that client segment. So in relative terms, our LDR has always been relatively low. What you can see and that is durable and it retains because it is linked to the relationships, that is the reality of that. It is operational balances. So we feel very comfortable about, I guess, our inheritance and our positioning. Where you see the competition is primarily the retail savings market around fixed term and ISAs, and that is where you have also seen the growth this year.

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

I think what is important to point out is we have not seen a change in the deposit mix. So if you look at the proportion of balances that are in kind of site accounts versus term, you can see the quarter-on-quarter trend, and that has not really changed. So you have got competition in particular products. If you look at where we position ourselves from a pricing perspective, we are in the pack on term. Where we compete at the kind of higher point in the league tables is ISA. The reason we do that is we are coming off a low base. We have got about a 6% market share, so we think we have got opportunity to grow. We also see a lot of relationship value and liquidity value there.

That is where we compete. But the strategy more broadly, to your point on confidence around the deposit base, the strategy for the last several years has been to grow the customer segments that come naturally with a deposit base. Rather than trying to capture fixed term savings at an expensive price point, if you look at the customer segments we have been prioritizing and growing, whether it is startups in the SME sector, whether it is youth and student in retail, whether it is mass affluent and premier, they are customer segments that come with a deposit base.

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

That has really been the strategy to ensure that the deposit franchise remains as healthy. But what is happening, you can see at the sector level, you can see it from NatWest, obviously, lending is growing at a faster rate than deposits. The way we think about it is our LDR, given our heritage-

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

is kind of normalizing. We have got the ability, if we need to, because we have not really utilized the option historically, to wholesale fund some of that lending, and we will choose to do that if we need to, if you still have these 8%, 9% growth rates on lending versus smaller growth rates on deposits. We have the ability to do that. But obviously, we will factor that into our asset pricing, and likewise, it would have an effect on NIM. In some ways, it is quite a complicated picture.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

But where we are growing is supporting income growth, which we are very comfortable with. Where we are deploying it on the asset side is at good risk-adjusted returns. And deposits, we think we are being quite strategically smart in terms of where we acquire those deposits from. But it is a pretty fluid market.

Aman Rakkar
Analyst, Barclays

Yeah. Perfect. Just turning to wealth, you are creating the U.K.'s leading private banking and wealth proposition. I guess you supplemented that with the acquisition of Evelyn, doubling AUMA, broadened your offering quite substantially there. Interested in how is that integration progressing?

Paul Thwaite
CEO, NatWest Group

Mm-hmm.

Aman Rakkar
Analyst, Barclays

What would you encourage investors to focus on when they are trying to judge the success of that acquisition?

Paul Thwaite
CEO, NatWest Group

Yeah, for sure. If you think about our private banking and wealth management business, as I said, the organic growth, so pre-Evelyn, has been really encouraging. New leadership team two and a half years ago. We did an investor spotlight and talked about the strategy. We had momentum in the business anyway, which is great. You then acquire Evelyn Partners, and it is genuinely transformational for the private bank and wealth management business. I can talk a little bit about why, but it is transformational for that business in terms of its scale. It more than doubles AUM. It makes our private bank and wealth management business almost 20% of the group. It adds 20% to fee income. But crucially, it gives us a range of capabilities that we just didn't have.

Aman Rakkar
Analyst, Barclays

Yeah

Paul Thwaite
CEO, NatWest Group

to deploy against different parts of our customer base. From that perspective, strategically, as well as transformational for the private bank, it also accelerates the group strategy in terms of diversifying the income mix, which as you know, has been a priority of mine since I have had this role. It works on multiple levels. We completed the acquisition at the end of June, so in effect, we have been owners of the business for two and a half months. Really pleased with the progress so far. The business that we took hold of at the end of June was performing as we expected it to, both operationally from a risk perspective. That is good because that is always a test point. Our performance is good. We have moved very quickly. We now have one integrated business that is being led by one person, Emma Crystal, our CEO.

We have one integrated management team. We made some announcements last week that brought the different functions together. We have one kind of financial planning capability that is now running across the whole business, which is great. We have already surfaced the D2C capability to some of our retail clients. We are starting to experiment with what is possible there. Encouragingly, we are seeing referrals both ways. A big part of the revenue synergies or substantial part of the revenue synergies were distribution of kind of Evelyn Partners financial planning and investment advice to NatWest or Coutts clients. We are also seeing referrals the other way, which is banking and lending product to Evelyn Partners clients. We have to be realistic. We are 10 weeks in.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

We do not get too carried away. We do not get too high, we do not get too low, but so far so good. I think what is crucial for me is the breadth of capabilities we now have across Coutts and Evelyn Partners, from banking, lending, saving, financial planning, advice, investment management, and a D2C platform. The whole wealth waterfront to be deployed against Coutts, which is our kind of high-net-worth private bank.

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

Premier, which is our mass affluent customer base, greater than 1 million customers. Then the 19 million retail, primarily NatWest customers.

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

To me, big opportunity to drive AUM investment growth just by serving the capabilities up, because the regulatory tailwinds are with us. The client demand is there. Really the onus is on us as a management team to execute against that opportunity.

Aman Rakkar
Analyst, Barclays

Perfect. Switching tack to costs. Costs have been very well controlled. You are guiding for about GBP 8.5 billion of cost in 2026 and a sub 45% cost-income ratio by 2028.

Paul Thwaite
CEO, NatWest Group

Yeah.

Aman Rakkar
Analyst, Barclays

What are the biggest remaining opportunities to simplify the bank from here? Could you tell us about what role AI has in that?

Paul Thwaite
CEO, NatWest Group

Yeah. The cost performance of the bank, I think, has been incredibly strong for a number of years. It preceded me. I think it was in the DNA around a relentlessness around productivity and efficiency. I touched on it earlier. You look at the comparison to 2021, and I think mid-60s cost-income ratio.

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

You can see where we are tracking now, just above 45% cost-income ratio. My main observation was, although we had become, in many respects, a simple bank, the simple bank that I talk about, these three franchises, the way in which the bank operated was still quite complex, and that is really what drove my simplification strategy, which is-

Aman Rakkar
Analyst, Barclays

Yeah

Paul Thwaite
CEO, NatWest Group

I could see opportunity around efficiency. I should talk about some of those areas, but that's really what's guided the continued improvement in the targets around cost-income ratio. Less than 45% by 2028. But we've also been on record, Katie and I saying that that isn't the limit to our ambition.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

We think the scope. And when you look across the enterprise and you look across the franchises, some of this cost reduction is driven by what I just call fundamentally good efficiency management. So it could be workforce transformation and organizational design. It could be property footprint. For example, we've just moved data centers from Switzerland to the U.K. A big efficiency save, but it also delivers a better proposition. There's still work to do on digitization and automation, and AI can help accelerate that, but actually you don't need some of the probabilistic kind of outcomes there. You just need deterministic activity. There's still a lot of what I would call complexity in banks, and certainly in NatWest, that supports continued drivement of efficiency. The other big thing that's helping is we're just becoming a lot more efficient at delivering change.

Where you have an investment envelope and you're deploying that investment to drive efficiencies, the quantum of change, and therefore benefit we can get from the same envelope is increasing considerably. Some of that, to the second part of your question, is helped by AI, but not exclusively. Generally on costs, it's in our DNA. It remains a focus. Less than 45 isn't the limit of our ambition. We put that out there for 2028.

On the specific topic of AI, it's kind of pervasive, as you'd expect, across the whole organization. We kind of see it through the lens, not just of efficiency and productivity. We see it through the lens of customer and growth and experience. I think it can be a big driver of deeper customer relationships. We're seeing that. It does build trust if you do it in the right way, and therefore, to me, it should be a platform for growth as well.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

The reason for mentioning that is we don't just see it as a lever for efficiency and productivity. We also see it as a lever for efficiency and productivity. But we are seeing tangible benefits on both sides. On the efficiency side, whether it's the engineering coding side, which you're well trailed by many, but the benefits there are increasing literally quarter by quarter. And actually, the engineering efficiency is outstripping some of the efficiency of the wider organization. So actually the bigger challenge now is how do you get what we call outer loop activity? Not the pure engineering and coding. How do you get the rest of the activities, whether that's cyber risk, operating model deployment, to operate at the same pace as you can operate with AI-driven engineering?

Customer contact is another big source of both customer experience improvements but also efficiency improvements. The reality is in the retail bank, and to a certain extent in the smaller end of the commercial bank, customers are very comfortable and much more satisfied-

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

on some of the low-value tasks for that to be executed, contained, managed well, supported by whether you call it AGI or AI. But so that's all operating. So a lot of tangible benefits. I personally am an optimist around it. I feel as if there's big opportunities both to grow the business and to make the business more efficient. I don't subscribe that all the benefits are going to fall onto banks' bottom line. I think the benefits are going to be shared between the banks, the customers, in terms of I think some will be put back into customers. And I also think whether the tech companies, whether it's the labs themselves or whether it's the hyperscalers, will obviously take some of that, let's call it AI dividend as it relates to banks and financial services. I don't think that's settled yet-

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

where those benefits settle, because a lot of these activities are still scaling up. The more mature ones like engineering and customer contact, you can start to see, but there's a whole host of wider use cases, which are, I guess, are yet to scale. And I think only then will you start to see how the AI dividend plays through across the different parties in the value chain.

Aman Rakkar
Analyst, Barclays

Mm-hmm.

Paul Thwaite
CEO, NatWest Group

I think I said that, maybe not at this conference, but I think I said that six, nine months ago, and I believe that even more. I think everybody's still working that out. How is the economic model going to work? But net net, there is no doubt there are significant benefits both on the customer side and on the efficiency side.

Aman Rakkar
Analyst, Barclays

Yep. I was going to take a step back then. The U.K. government wants banks to support growth and investment. There's also continued uncertainty around bank taxation. How do you reconcile these two competing forces, and what does it mean for NatWest's willingness to lend and invest?

Paul Thwaite
CEO, NatWest Group

Yeah. So obviously in the U.K. we've had a change of leadership, both Prime Minister and Chancellor. So the individuals have changed. What I would say the fiscal situation hasn't changed as a consequence of that. The fiscal situation was the same pre-new administration. I think to be fair to the new administration, their words around the role of financial services, the role of banks, the importance of the financial services industry and sector in the U.K. have been well received. I'd say the relationships with government are good, access is good. Obviously, we're leading into a budget the last week of October, which is not far away. Inevitably, the speculation, I'm sure it feels like to all of you, but it certainly feels to us too, is that we've had speculation for the last three budgets.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

In that sense, it isn't new. I'm crystal clear that the government understands how important growth is in order to be able to achieve some of its other policy objectives. So I feel very confident about that. But the fiscal position is tight, so they're going to have to make some choices, not just in this budget, but also in future budgets. The argument that I make is I want to use the capital of the bank to support the wider growth agenda. The way banks can support the wider growth agenda is lending more to business, lending more to households, hopefully into productive investment that helps drive. You've heard me say before, strong economies need strong banks.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

The ability to use the capital of banks to support the growing economy, my view is the natural thing to advocate for, and that's very much the approach that we're taking. There is lots of evidence across many jurisdictions that bank taxes or policies of that ilk can limit growth and investment. There's lots of academic literature around that, and it can feed through into cost of borrowing, et cetera. My clear view is we want to support the U.K. to grow. I want to use the bank's capital to help businesses and households to grow. I think that's the best use of capital, and that achieves the North Star, which is trying to re-baseline U.K. economic growth.

Aman Rakkar
Analyst, Barclays

I might actually just take this as a moment to open the floor. If there's anyone that does want to ask a question to Paul, here is your chance. Otherwise, we will continue our conversation. Yep.

Paul Thwaite
CEO, NatWest Group

Hi, good morning.

Speaker 3

Good morning. Just wanted to kind of get your thoughts on given how macro is playing out in the U.K. and the political fiscal budget being kind of top of mind.

Paul Thwaite
CEO, NatWest Group

Mm-hmm.

Speaker 3

Apart from that, what other risks keep you up at night?

Paul Thwaite
CEO, NatWest Group

I guess the job of a bank CEO is to worry about risks all the time. But I sleep well, so you should know that. But cyber is a very obvious one. I think cyber risk, especially given the acceleration of some of the frontier models and some of the potential risks of that threat. So cyber risk definitely, we spend a lot of time and a lot of resources on understanding our cyber risk, managing our cyber risk. So that's one area. I guess linked to the macro, we do worry about geopolitical risk, and the tectonic plates there and what that might mean, not necessarily just in the very short term, but in the medium and long term. We're always restless around operational resilience, not just from cyber events, but ultimately a bank is based on trust. And a bank needs to operate seamlessly every day.

We spend a lot of time thinking about the risks to our operational resilience, whether it's how our apps run, our portals for our corporate customers. We spend time on different aspects of credit risk. NatWest for the last decade has been a relatively low credit risk bank. The great thing about the business is we've been able to grow without having to fundamentally change our credit risk appetite. But that doesn't mean that we don't agonize about new credit risks, whether it's build-out of AI infrastructure, the kind of second order, third order effects. Yeah, I don't want to give you such a long list you think I spend all my life worrying, but they're the type of things I would say are very topical outside of the macro and the kind of economic and current political changes.

I should say we do it in a very systematic way. We're very clear on what we believe are the key risks facing the institution, both inherent and residual, and making sure we're pretty agile with resources where we think we need to deploy more to mitigate some of those risks.

Aman Rakkar
Analyst, Barclays

Got a question at the back of the room.

Speaker 4

Hi.

Paul Thwaite
CEO, NatWest Group

Okay. Speaker, is it Phil?

Speaker 4

Yeah.

Paul Thwaite
CEO, NatWest Group

Yeah, sorry. I can see the spotlight. I recognized your voice.

Speaker 4

[inaudible] . Why doesn't the level of rate level create problems, credit problems?

Paul Thwaite
CEO, NatWest Group

Yeah. When we think about it both from the consumer side and the corporate side, I think the comments we touched on earlier around if you look at U.K. balance sheets, the U.K. household balance sheets are in reasonably good shape at an aggregate level. We all know there's different stratas of the population, and there's certainly parts of the population that are more stressed. But generally, household budgets, household saving levels are high. Unsecured borrowing is 30% less in real terms than it was 20 years ago. Unemployment is still relatively low, and households have managed the transition to high. If you take mortgages as a proxy, households have managed the movement to higher mortgage rates pretty well. We've now got two-thirds of our customers paying over 4%. And the reality is mortgage arrears haven't moved at all. So the capacity is there.

On the corporate side, some similar trends, but the reality is, there's 20-year low on U.K. corporate leverage. It doesn't mean I'm certainly not complacent about that because it does depend where the curve settles. But I do think there is a lot of debt servicing capacity. I think U.K. business has been very cautious since 2016 and Brexit. Some of that's because of lack of confidence to invest. The pandemic drove a lot of businesses efficiency, Phil, as you know. So businesses have made themselves more resilient and their ability. If I look at the difference this year in terms of absorbing energy price shocks on the back of the Middle East versus 2022 and Ukraine and Russia, fundamentally different. So I think there's more resilience in the system.

I don't think we should be, I'm sure you're not, we shouldn't be as complacent enough to think it can't manifest in credit stress. But I think at a system level, household and corporate balance sheets are more resilient, certainly more resilient than they have been for some time. There will be pockets, that is the inevitability. Those most exposed to the consumer, for example, those businesses that are not as well run. But that's my general thesis on the resilience in the credit system.

Aman Rakkar
Analyst, Barclays

Perfect. Capital, to round out the discussion. Strong capital generation, 137 basis points in H1. You're guiding for in excess of 240 basis points this year before distributions. Interested in sustainability of capital generation at these levels.

Paul Thwaite
CEO, NatWest Group

Yeah.

Aman Rakkar
Analyst, Barclays

How enduring, and your decisions around deploying that capital

Paul Thwaite
CEO, NatWest Group

Yeah.

Aman Rakkar
Analyst, Barclays

from here, are they evolving at all?

Paul Thwaite
CEO, NatWest Group

Yeah. The capital generation of the business is incredibly strong.

Aman Rakkar
Analyst, Barclays

Yeah.

Paul Thwaite
CEO, NatWest Group

If you look at. We announced at the half year, we will bring forward by six months our ability to return to buybacks. I think you said 137 basis points of capital in the first half of the year.

Aman Rakkar
Analyst, Barclays

Right.

Paul Thwaite
CEO, NatWest Group

If you look at our ability to invest in the business, I think we grew our lending by GBP 17 billion during that period. We acquired Evelyn. Then we are getting back to buybacks at the end. We have a business, there are three franchises that are growing, generating great returns, throwing off capital. We are in a good place

from that perspective. We expect that to continue. We can see lending pipelines. We have a good sense of that. The returns on growth are good at the moment because of our operating leverage. The returns on growth support this structurally higher, sustainably higher returns profile, which by its very nature, generates capital. We have not changed our philosophy around capital allocation. Capital that is needed for growth at the right returns, an investment we will deploy. Beyond the ordinary dividend, which we increased last year from 40%- 50%. Anything beyond that that is surplus and not needed for growth, we will return to shareholders as soon as possible. From that perspective, generating a lot of capital, very mindful of how we deploy it, confident about the outlook that we will continue to generate. To me, that gives us a really nice balance.

We can support a lot of good growth, but we can also give a lot of distributions to shareholders. That to me feels like the right balance. No change in our philosophy from that perspective.

Aman Rakkar
Analyst, Barclays

Perfect. We are exactly on time.

Paul Thwaite
CEO, NatWest Group

Okay.

Aman Rakkar
Analyst, Barclays

I wanted to thank everyone in the room, especially wanted to thank you, Paul.

Paul Thwaite
CEO, NatWest Group

Of course.

Aman Rakkar
Analyst, Barclays

Really appreciate it. Happy to bring the session to a close.