Dear shareholders, good afternoon and warm welcome to you all to the twenty-third annual general meeting of IRCTC Limited through video conferencing or other audio visual facility. As a reminder for the smooth conduct of the meeting, the members will be in mute mode and audio and video will be open when they will speak at the AGM as per the pre-registration. Please note that as per the requirements, the proceedings of the annual general meeting will be recorded and available on the website of the company. I now hand over the proceedings to Ms. Suman Kalra, Company Secretary of IRCTC Limited.
Namaskar, and a very good afternoon to all of you. Dear shareholders, I, Suman Kalra, Company Secretary of Indian Railway Catering and Tourism Corporation Limited, extend a very warm welcome to all of you to the 23rd annual general meeting of the company. As you all are aware that due to COVID-19 pandemic, this annual general meeting is being held through video conferencing in accordance with the Companies Act of 2013 and circulars issued by the Ministry of Corporate Affairs and SEBI. Further, all efforts have been made by the company to enable members to participate and vote on the items being considered in the meeting. Registers will be open for inspection as per the requirement of statute. Now, I take privilege to introduce Board of Directors of our company and other dignitaries.
We have with us Shrimati Rajni Hasija, Chairperson and Managing Director, Additional Charge and Director Tourism Marketing of your company.
Namaskar, a very good afternoon to all of you.
Shri Ajit Kumar, Director Finance and CFO.
Namaskar.
Shri Debashis Chandra, Director Catering Services.
Namaskar and good afternoon to all of you.
Shri Neeraj Sharma, Government Nominee Director.
Namaskar everyone and a good afternoon.
Shri Vinay Kumar Sharma, Independent Director and Chairperson, Audit Committee and Shareholders Relationship Committee.
Namaskar.
Shri Namgyal Wangchuk, Independent Director and Chairperson, Nomination and Remuneration Committee.
Namaskar everyone.
Shri Praful Kumar, ED, CRIS, and Nominee of Government of India, attending meeting from Ministry of Railways, New Delhi. Shri Ashok Vinod Kumar, Statutory Auditor. Shri Amit Agarwal, Internal Auditors. Shrimati Balika Sharma, Supervisor for the AGM.
Namaskar to everyone.
I now request Chairperson and Managing Director of your company to address you all.
Very good afternoon to all of you. A warm welcome to AGM. Dear shareholders, as the requisite quorum for the annual general meeting is present, as confirmed by NSDL with the presence of 100 members. I call the meeting in order. At the outset, I welcome you all to twenty-third annual general meeting. With the permission of the shareholders, the notice convening the annual general meeting and director's report already circulated to you are taken as read. I would also take the opportunity to brief our esteemed shareholders about the performance of your company. Dear shareholders, once again, a very good afternoon to all of you. I welcome you to the twenty-third annual general meeting of IRCTC. As we gather virtually once again, it's a pleasure and privilege for me to host you today.
We sincerely appreciate the trust and support you have shown in IRCTC in all these years. On behalf of IRCTC Board of Directors, I thank you for sparing your time from your busy schedules to join us today. The fiscal 2021/2022 has been a year of a recovery and transition for the Indian economy. After experiencing an unprecedented pandemic in financial year 2021, the country's economy gradually opened up, supported by a mass vaccination campaign undertaken by the government and a further resumption in the business activities helping India gain momentum. Signs of continued economic revival could be evidenced in the healthy growth of indicators like total GST collections and total production, electricity demand, et cetera. In the budget of 2022/2023, government has announced structural reforms for strengthening the country's economy that are in line with its long-term goals.
The massive ramp up of the capital expenditure in key areas, as well as emphasis on creating and developing infrastructure, will deliver tailwinds, helping the country to achieve the goals of overall development and prosperity in the long term. After being one of the worst sufferers of the pandemic. Customers for online bookings with increased dependence on online travel platforms and apps. The online travel booking platforms have become the preferred choice of the customer due to their seamless booking experience and user-friendliness. As we move ahead, I believe that more countrymen would be preferring internet for getting competitive prices for various travel and tourism products. With the changing consumer preferences, we are poised to seize the multitude of opportunities that lie in the near future. Now I will come to the financial highlights of your company.
During the year under review, we registered a strong financial performance with a total income of INR 1,952 crore, which increased from INR 862 crore in the previous year, that is 2020 to 2021. Our EBITDA stood at INR 954 crore over INR 273 crore in the previous fiscal. Our profit after tax grew to INR 664 crore nearly from INR 187 crore in the previous fiscal year, that is 2021. Both EBITDA and PAT ended up at a healthy margin of 49% and 34% respectively. Performance of the company. The directors have recommended a final dividend of INR 1.50, one and a half rupee per share. That is in total INR 120 crore for the fiscal year 2022, and that is subject to the approval of shareholders in the annual general meeting.
This is in addition to the interim dividend of INR 2 per share. The total amount, INR 160 crores declared in February 2022 and paid to shareholders in March 2022. With this, the total dividend declared by the company for this financial year 2022 is now INR 3 and a half per equity share of the face value of INR 2 each. I would now like to move forward and present to you the segment-wise performance of your company during the financial year 2022. In the area of internet ticketing, I'm delighted to inform you that an average of 11.44 lakh tickets was sold daily through IRCTC website and mobile app, which accounted for nearly 80.43% of the total reserved tickets booked online on Indian Railways.
The company set a major milestone of achieving a record booking of 15.88 lakh tickets in a day on 21st March 2022. IRCTC also launched various new products and services such as free ticket booking, and booking through Ask DISHA chatbot and IRCTC BoB RuPay co-branded credit card on GPay platform in collaboration with Bank of Baroda and NPCI. Your company also integrated bus booking facility in IRCTC exclusive section of IRCTC Rail Connect mobile app and IRCTC website, that is irctc.co.in. Now I come to tourism segment. Here I am pleased to report that IRCTC has diversified its tourism product offering for a greater market share.
Your company launched and operated a number of land tour packages, domestic air packages, Bharat Darshan pilgrimage, special tourist trains, state special trains, customized travel packages, deluxe tourist trains, and IRCTC corporate trains during financial year 2022. With full resumption of passenger train services by the end of 2021, IRCTC started operation of rail tour packages and accordingly started the process of getting earmarked berths in the requested trains. During this year, your company also operated Shri Ramayana Yatra with AC deluxe tourist train covering all major destinations of Lord Rama like Ayodhya, Sitamarhi, Janakpur, Varanasi, Prayagraj, Chitrakoot, Nashik, Hampi, Rameshwaram, Kanchipuram, Bhadrachalam. With the aim to promote tourism in the inland waterways of the country, IRCTC has also signed an agreement with one of the leading river cruise liners in this sector.
This has given our customers the opportunity of sailing through some of the best destinations of the country located near famous riverbanks. With respect to catering segment, as we all are aware that due to COVID-19 pandemic, operations of regular Rajdhani, Gatimaan, Vande Bharat, Shatabdi, Duronto, and mail express trains were under suspension during the entire fiscal year of 202- 2021 and major part of the 2021/2022. Only special trains were operated by Indian Railways to facilitate movement of passengers. However, with the resumption of regular passenger trains and service of cooked food from November 2021 onwards, the company has restarted the mobile catering operations in full swing.
As on 31 March 2022, your company provided onboard catering services in 391 trains and managed 180 refreshment rooms, 55 Jan Ahaars, 6 self-kitchens and 306, nearly 306 food plazas and fast food units. I am happy to convey that along with the cooked food services, the food orders through e-catering through its mobile app and website has also started picking up. An average of 24,813 meals per day are being booked through were booked rather through e-catering during financial year 2022. Your company is also successfully operating 8 executive lounges on pan-India basis. These state-of-the-art executive lounges have won admiration from railway passenger fraternity for their impeccable decor, elaborate meal services and a host of other facilities being offered to the passengers in transit during pre-departures and post-arrivals.
Recently, our honorable Prime Minister Shri Narendra Modi made a visit to IRCTC's executive lounge at Varanasi Railway Station and interacted with IRCTC officials about the facilities being provided to the passengers. Your company further plans to build a network of a well-planned chain of hotels that target the economy and the budget travelers. Presently, budget hotels at Lucknow, Bhubaneswar, and Kevadia are under construction, and company is exploring the avenues for setting up more such hotels at other locations and has approached several state governments for the same. Now, talking about Rail Neer, that is our packaged drinking water segment. The company has 15 operational Rail Neer plants today located at Nangloi, Danapur, Palur, Amarnath, Amausi, Parsa, Bilaspur, Thane, Hapur, Mandideep, Nagpur, Jagiroad, Maneri, Sankrail, Una.
Out of which the plants at Amausi, Parsa, Thaner, Hapur, Mandideep, Nagpur, Jagiroad, Maneri, Sankrail, and Una are operated under the PPP model. IRCTC commissioned its new Rail Neer plant at Una, Himachal Pradesh, and commenced commercial operation during this financial year. To increase its market share and to meet the growing demand, your company plans to set up new Rail Neer plant at Visakhapatnam, Bhubaneswar, and Kota too. As a responsible corporate citizen, corporate social responsibility is always our priority. The company continues to involve in meaningful welfare-driven initiatives through corporate social responsibility that distinctively impact the quality of a life by helping underprivileged people. In the wake of the COVID-19 pandemic, your company prioritized its response towards strengthening the health system. Your company also extended its support to downtrodden people affected by COVID-19 areas under CSR program.
During the year 2021-22, company completely utilized its CSR budget of INR 9.9 crores towards CSR activities. I would like to take this opportunity to express on behalf of this august board that we will not rest on our laurels. On the contrary, we will grab every available opportunity to further expand our market share and aim to focus and improve the quality of services offered in all the segments. I am convinced that we are well-positioned to capitalize on future growth prospects despite the temporary disruption induced by pandemic that is COVID-19. We are grateful for the support offered by our investors for making us among one of the top 100 valuable companies on the basis of market capitalization as on 31st March 2022.
On behalf of this board, I want to assure you that we will leave no stone unturned in our efforts to evolve our approach to match the dynamics of the market. We are proud of our employees for their dedication that has positioned us so well for the future. We also thank all our stakeholders, business partners, passengers, and governments of India for their generous support that has enabled us to achieve our corporate objectives. Our shareholders has always served as a force now, steering us towards greater ambition and success. To each of you, I offer a sincere thanks once again. Now, I would request Company Secretary to read the auditor's report.
Thank you, ma'am. The report of independent auditors and secretarial auditors along with respective management replies form part of this annual report. I'm pleased to inform that independent auditor's report is neither qualified nor modified. With the permission of shareholders, I would read extracts from first and last paragraph independent auditor's report. As per the auditor's report, in their opinion, and to the best of their information, and according to the explanations, the financial statements read along with audit report give a true and fair view in conformity with the Indian Accounting Standards prescribed under Section 133 of the Act read with relevant rules.
The last part of the report is with respect to the other matters included in the auditor's report in accordance with relevant rules, confirming that the company has disclosed impact of pending litigations on its financial position, has not entered into long-term contracts including derivative contracts. No amount is required to be transferred to IEPF, and the interim and final dividend has been paid during the financial year is in accordance with compliance with the provisions of Section 123 of the Act. Regarding secretarial auditor's report, the main observation is with respect to non-appointment of requisite number of independent directors for which the company is regularly taking up the issue with the ministry. As the notice is already circulated to all the members, I take the notice convening the meeting as read.
Before we proceed, I'm pleased to bring to your notice that as required under Companies Act 2013, the company has provided with the facility to cast your votes electronically on all the resolutions set forth in the notice. Members who have not cast their vote electronically but are participating in this meeting will have an opportunity to cast their votes through the e-voting system provided by NSDL. Members may please note that there will be no voting by show of hands. Ms. Balika Sharma of M/s Balika Sharma & Associates, Company Secretaries, has been appointed as supervisor to supervise the remote e-voting process, including voting through electronic voting system. The results of voting along with supervisor's report will be available by Monday, 29th August 2022, at the website of the company, irctc.co.in.
We now take up the resolutions as set forth in the notice. We will open the floor for any questions by members after the resolutions are tabled. Accordingly, I now only read out the resolutions. Ordinary business. First item is to receive, consider, approve, and adopt the audited standalone financial statements of the company for the financial year ended 31st March 2022, along with the board's report, the report of auditors thereon, and the comments of C&AG of India thereof. Second item is to confirm the payment of interim dividend of INR 2 per equity share, that is INR 160 crores, and to declare a final dividend of INR 1.5 per equity share amounting to INR 120 crores for the financial year 2021-2022.
Third item is to appoint a director in place of Srimati Rajni Hasija, Director Trade and Marketing, who retired by rotation and being eligible, offers herself for reappointment. Item number four is to appoint a director in place of Shri Ajit Kumar, Director Finance, who retired by rotation and being eligible, offers himself for reappointment. Item number five is to authorize Board of Directors of the company to fix the remuneration of the statutory auditors to be appointed by Comptroller and Auditor General of India, C&AG, for the financial year 2022-2023 on the basis of recommendations of Audit Committee. Now, we come to special resolution, which is item number six.
It belongs to alteration of main object clause of the Memorandum of Association, MOA, by insertion of a new clause as clause number four in the main object after existing clause number three, and taking consent of the shareholders of the company by way of special resolution for such insertion in order to act as payment aggregator. I now request the person to answer the queries of shareholders relating to items of business.
I now invite the shareholders who have pre-registered to ask questions and have joined as shareholder speakers to raise their queries, if any, relating to the items of business as mentioned in the notice of annual general meeting. I also invite the shareholder to post messages on the communication box available on the screen to each member participating in the meeting, which would be replied suitably. Operator, now you may go ahead.
Thank you very much. We now begin the question and answer session. Ladies and gentlemen, we will wait for a moment while the queue assembles. We have our first speaker shareholder, Lokesh Gupta. Request you to unmute your audio and video and proceed with your question.
Lokesh Gupta.
Lokesh, I request you to please unmute your line. Your audio is muted from your end. Seeing there's no response, we will move to our next speaker shareholder, Sujan Modak.
Yeah. You can hear me?
Yeah. We can hear you, Lokesh. You can go ahead, please.
He's Sujan Modak. Lokesh Gupta is not available.
Lokesh Gupta's
Yeah.
Connection has dropped, so we have Sujan Modak.
Okay.
Please proceed with the question.
Okay. Sorry.
Yeah, yeah. It's all right. All right, ma'am. It's okay. Yeah. Good afternoon, respected Chairman, other Board of Directors, and my online fellow shareholders. I'm Sujan Modak. Madam, I'm attending this meeting from my residence in Kolkata. Madam, I have gone through the performance of the company in the notice and annual report, and the way you have explained is very, very satisfactory. We also know a lot about this. We also know a lot about this company, because it's a day-to-day event for us also, ma'am. Our management is very strong and really efficient. I support all your agendas and done the e-voting already, ma'am.
My one question is what is the roadmap you give to the for next 2- 3 years and the guidance to the investors community as I'm a shareholder, so guidance is very much required. Ma'am, when you go through this all railway this and booking and all, well, this is a very big event we really do it. How we do our manage our safety point of view? If you please elaborate that. Is there all our workers and their persons are working there work safe food safety or not? Ma'am, we really want to know it.
Before I finish, I'd like to definitely say our company secretary, Madam Suman Kalra, and her team is doing fantastic job to the investors community and giving all of our necessary documents in proper time. Ma'am, our CSR activity is good. That has gone up. Net worth has gone up. Fantastic, ma'am. Please continue. I support all the agendas. Always with you. Thank you.
We'll be taking all questions together, then we'll be answering. I suggest the other questions be also taken, and request all the shareholders who are asking questions just to limit themselves the way Mr. Sujan has done, just to two minutes so that others can also be given the opportunity, and I also have a sufficient time to answer your queries. Thank you very much. Moderator, now you can go ahead.
Thank you, ma'am. We move to our next speaker shareholder, Kaushik Sahukar. Request you to please proceed with the question.
Good afternoon, everyone. First up, I would like to thank the board of directors for giving me opportunity to speak in this forum. Many of you would remember me from the conversation in past years, so I will keep both my introduction and speech brief. I hope I'm clearly audible.
Yes, you are, sir.
Thank you, ma'am. Myself Kaushik Sahukar, a qualified and a practicing chartered accountant from Mumbai. I have been suffering from dystonia, which has rendered 55% of my body paralyzed, impacting my right hand, my right leg and the speech. I have not let that come in. For giving me support and helping me continue to be self-reliant. I hope I'm clearly audible till now.
You are very clearly audible, sir. Please go ahead.
Thank you. I was optimistic after our conversation we had last year about me working for our organization on sustainability work, including from home. However, nothing has progressed since. While I understand things may have not progressed due to pandemic situation last year, I do hope that after our conversation today, company will start engaging me in the area as soon as possible. Once again, thank you for the opportunity to speak today, and I hope to see a positive movement forward with my ask. I support all the resolutions. I would appreciate it if a company can at least help in implementation area. I know this is not a forum.
Okay.
Hello.
Yes.
I know this is not a forum to speak this matter, but how else can I reach to you? Sir, finally, any update on plan on data monetization plan? I have read little. It will generate roughly INR 1,000 crore for the company. Why the plan has been discontinued? There were also plan to offer budget hotel in close vicinity among various cities. Any update on this plan? Also, I heard rumors now in the market that all offline booking will be shifted to IRCTC portal. What's the update on same? All offline.
Offline tickets will go through.
To IRCTC platform. Why it takes any action quickly? Why this why it comes to other bad plan like sharing revenue? It is taken very fast. I recommend that it of the train-
Mr. Kaushik Sahukar, just in the interest of the others.
Please. I recommend that tickets of a train must be given to shareholders and their family at concession rate among places of their choice. It will increase revenue of the company while making all shareholders happy. Thank you.
Thank you.
Thank you.
Thank you. We move to our next speaker shareholder, Rishabh Jain. Request you to please proceed with your question.
Hello, am I audible?
Yes, you are audible. Please go with the question.
Okay. Good afternoon, respected chairperson, board of directors, members, and my fellow shareholder members attending this e-meeting. You know, I am a IPO allottee of IRCTC, and obviously the company has left no stone unturned in the annual report, and I don't have any question regarding the financial trends of the company. But since I've got an opportunity, using this forum, I want to put forth a few of my doubts and forward my feelings regarding the railways. My first question is that, as a matter of fact, and we discussed in the AGM as well, that around or more than 80% of the tickets currently being booked are through the IRCTC platform. Right? I want to just know about that.
Why is it so that IRCTC also charges the convenience charges through its platform while we are moving forward to make India more and more digital? It is not being charged on the offline ticketing platforms, right? My second question is that as respected chairperson discussed that IRCTC is running more and more tourist special trains and Bharat Gaurav trains, Buddhist Circuit trains, Ramayana Circuit trains, etc. Again, I sincerely feel that the fares of this train is much higher as compared to other premium trains of the country, which makes it out of the reach of many. Also, the time duration and travel of these trains makes it much, much higher for most of the people. As you know, we all are working class.
It makes difficult for us to use such types of trains, and I feel that the journey durations as well as the fares should be bit less to make it more effective. Right. My third question, I just want to put forward my question. It's regarding basically the railways. In railways you may know there is a special type of ticketing known as Reservation Against Cancellation or RAC type in most of the AC sleeper class trains, including the premium ones like Duronto and Rajdhani, etc. But when a person is allotted an RAC seat, he is still charged the full fare of the seat, whereas actually two people are traveling on that seat.
I just want to, through this forum, make this reach forward that why is it so that a person, if he's not given entire berth, is being charged actually more because these trains also have dynamic fares, as you may know.
Right. Lastly, I would also like to ask that can Madam Chairperson throw some light on this lately growing news of monetization plan of IRCTC? It would be great if we could hear from the words of our respected ma'am, and if she can throw some light on it. I would like to thank and giving me the opportunity to put forward my doubt and connect with you so much easily. I would also like to thank the moderator. They managed all the things perfectly fine. Thank you once again.
Thank you.
Thank you. We move to our next speaker shareholder, Ajay Prashant Nath. On audio request you to please unmute your line and proceed.
Yeah.
Yeah.
Hello, sir. Am I audible?
Yes.
Namaste to all, sir. Actually, basically sir, I have two questions. The first question is that before a year ago, actually I was traveling from Ahmedabad to Rajasthan. That is the train route. What happened is.
Yes, go ahead please.
Hello? Yeah. Okay. Someone was calling my name just but firstly, I was traveling from Ahmedabad to Jaipur. What happened is I have a booked an offline ticket. Somehow I forget my ticket at my home, but I have that picture of that offline ticket. Once I was trying to enter in the station, it was not allowing me. They were asking for the physical ticket as I have booked the ticket offline. This is the thing that actually makes a very stressful the customers and the passengers. The second thing is actually I was traveling through the IRCTC just before a day ago from Ahmedabad to Delhi. I have seen that I was traveling with the third AC, third tier. I have seen that there are only two plugs available for the charging around the 8 or 10 people.
Today's generation is, we all know that today's generation is very addicted to their mobiles and electronics like laptops and everything. Almost they work from home, work from the office. These are the two suggestions from my side, sir.
Ajay ji, we have noted. I'll be answering all together. Maybe moderator, we can go ahead further.
Yes, sure. Yes. Thank you. We move to our next speaker shareholder, Prashant Kumar Jha. I request you to please unmute your line and proceed. Prashant.
Hello.
Yeah, we can hear you, but you can, request you to be a bit louder, sir. Bit louder.
Yeah. Okay. Can you hear me now?
Better.
Okay. I have a question regarding this Tatkal ticket booking. I was trying to book Tatkal, but in the website, at the time of Tatkal ticketing, it will keep on refreshing. It and sometimes my money gets deducted from the account and after seven days it gets credited back. Are you going to improve this Tatkal ticketing problem for the coming future? I wanted to know that. The second question was, how are you planning to move your company towards eco-friendly? Since we know that this plastic is going to be banned and there is a huge ban on the plastic. What about the Rail Neer and food and catering business?
How is it going to impact the business and how you are going to tackle the cost, which is going to increase, when you are moving from the plastic to another eco-friendly resources. How are you going to cut the cost of that? My third question was, so, our company has a long journey. Where do you see our company after a decade, like after 10 years? Where do you see our company, and where do you see this, how ticket booking and catering services and tourism is going to evolve? What is your vision on that, and how are we going to achieve that vision? Thank you very much. Thank you to the moderator for connecting me. Yeah, that's it. These are my questions.
Thank you. We move to our next speaker shareholder, Ajay Kumar Jain. Request you to please.
Request you to please.
Hello, Chairman.
... Mahodaya. I am Ajay Kumar Jain from Delhi, shareholder of the company. The chairman's speech you gave today and your card was full of confidence. The chairman's speech was very excellent, and I felt like, why did you end it so quickly? I can't say this, that speak once again, but it was very good. You put your side on every point and every aspect, it was very impressive. Because last time we were sitting to hear your speech, what do you say about the projections of the company. Speaking and saying something about the company feels like showing light to the sun. Because where your leadership and our successful Prime Minister and Rail Minister's guidelines-
मार्गदर्शन जो है वो बिल्कुल सोने पर सुहागा है। सर, मैम, ये आपके आने पर company का जो कार्य क्षमता बढ़ी है उसको हमने website के मामले IRCTC में जब भी हम कुछ करते हैं, चलते ही train में तो तत्काल उसका प्रभाव मिलता है और यह मुझे बहुत अच्छा लगता है मैम। मैं दो आपको सुझाव दूंगा। सुझाव तो देने नहीं होता क्योंकि आप पहले ही कर लेते हैं। एक तो यह है कि मैम जब हम railway की ticket book कराते हैं तो एक ऐसा option बनाया जाए कि हमें जहां last station पर जाना है उसका accommodation के लिए भी यदि किसी को collect करना है तो उसी time हो जाए, मैम, तो बड़ा दिक्कत होता है। अपने को समझ में नहीं आता remain time में। यदि आप इसमें एक जोड़ दें और एक मैंने last time भी कहा था कि shareholder के लिए कोई privilege या advantage मिले booking के time पर तो shareholder बहुत feel करेगा। आपने company चलाने के साथ साथ जो मानव सेवा करी है उसकी दुहाई तो आपके साथ जुड़ी हुई है। मैं एक निवेदन और था कि हम जब से IPO के बाद हम आपसे नहीं मिल पाए हैं, आज जो speaker shareholder या कोई अन्य ऐसा माध्यम हो, Azadi Ka Amrit Mahotsav मनाए या कुछ मनाए तो हम लोगों को बुलाया जाए। आप जैसी personality से मिलना, आपके सामने meeting के अलावा कुछ बात करना बहुत गौरवशाली होगा और CS department ने भी इस meeting को लगता है आपका दिशानिर्देश अच्छा था। सफल बनाने में presentation ऐसे लग रहा है कि आपके सामने बैठे हैं लेकिन नहीं बैठे हैं मैम, लेकिन quality अच्छी है और आपकी शुरुआत आत्मविश्वास भरी है। आपके लिए शुभकामनाएं। नमस्कार, जय हिंद।
धन्यवाद जी। धन्यवाद जी।
Thank you. We move to our next speaker, shareholder Bimal Krishna Sarkar. On audio, please unmute your audio, video, and proceed.
Please unmute your audio and proceed a bit louder. Name of the shareholder. We can hear the name of our IT is.
It is Bimal Krishna Sarkar, ma'am.
बिमल कृष्णा सरकार। Again sir। बिमल कृष्णा सरकार। बिमल कृष्णा सरकार कहां से बोल रहे हैं? कैसे? बिमल कृष्णा।
There is some interruption in the line so we will check.
You can take him up again. Sure ma'am. The audio if it is fine you can take him again. We can go to the next shareholder.
Yes, our next speaker, shareholder, is Lokesh Gupta.
Hello madam, आप मुझे सुन पा रहे हैं जी। Madam, मैं Lokesh Gupta, आपका और सभी board members का स्वागत करता हूं। Madam, मैं दिल्ली से बोल रहा हूं। मैंने पहले भी meetings attend की है, इस mode पर भी की है। Madam, आपने excellent chairman speech दी है जिसमें सब कुछ हमारे point cover होते हैं। लेकिन मैंने एक या दो साल पहले भी जब meeting attend की थी, अपना एक question raise किया था। Ma'am, जब हम ticket book कराते हैं तो हमारी online हो जाती है, catering के लिए हमें कुछ ले जाने की जरूरत ही नहीं पड़ती। लेकिन problem तब शुरू होती है, हम 24x7 चलते हैं। देर रात, late night किसी platform पर पहुंचते हैं, अपनी destination पर पहुंचते हैं तो हमें जरूरत पड़ती है cab की या taxi की। हम platform से बाहर आते हैं, family के साथ होते हैं। Late night में तो थोड़ी problems होती हैं वहां पर hotel booking की। क्या कोई ऐसा system नहीं बन सकता, हम platform पर ही अपने local vendor से कुछ tie up करके कोई taxi या cab booking का कोई system शुरू कर पाएं जिससे family के साथ हमें इस तरह की सुविधाएं मिल जाएं। और एक ऐसी hotels के बारे में भी आप सोचिए, ma'am
। और last year जो हमारी journey रही है, split की घोषणा के बाद, उसके लिए मैं salute करता हूं जो shareholders को company ने return दिया है। Madam, split हो चुका है। अब इस नहीं तो आने वाली AGM तक हम उम्मीद करेंगे एक bonus भी हो जाए, क्योंकि आप तो देते हैं तो हम लेने वाले हैं। Ma'am, एक secretary department की मैं बहुत तारीफ करूंगा, madam, कि हम कोई भी question लेकर जाते हैं, वह सब कुछ solve होती है। हमारी problems चाहे balance sheet से लेकर हो, किसी भी related हो। Madam, एक अच्छा platform हमें मिला है। सारे देश के shareholders आपसे इस platform पर जुड़ रहे हैं। एक ऐसा ही platform है। भविष्य में भी इस platform को use करते रहेंगे तो अच्छा होगा। वैसे आप किसी भी platform पर मिलेंगे तो हम आपके साथ जरूर जुड़ेंगे। Ma'am, thank you, ma'am।
Welcome. Thank you.
We move to our next speaker shareholder Manoj Kumar Gupta. Manoj ji please unmute your audio video and proceed.
Hello yes.
मैं ठीक हूं जी।
हां, कैसे हैं Madam आप?
बढ़िया sir, आप बताएं आपका प्रश्न।
Respected Chairperson, Board of Directors, fellow shareholders, my name is Manoj Kumar Gupta. I am equity shareholder of IRCTC. I have joined this meeting from my residence Kolkata. Thanks to you and your board for the best and excellent result of the company and thanks to the company secretary to help us join this meeting through VC and thanks for your dividend that you are paying the dividend. Ma'am, I have some few questions. Ma'am, more guest houses at devotional places that present government is focusing to inspire the peoples to visit our old devotional places. You should try to start some more guest houses or some affordable hotels at devotional places like Puri, Rameswaram and other places so that people can afford that luxury guest houses of IRCTC.
You should launch some more devotional trains like as Ramayan Express and others. Why is not the Howrah that eastern region that you are not starting a more devotional trains from Howrah. These politicians may come and may go but company will be there and ministry will be there. You should focus in this part because more than 29 crore people are residing in this part. Do not ignore this part of the country and try to launch some more devotional trains from this part also this part people are also want to enjoy the IRCTC train like as Ramayan Express, Buddha Express and others to visit the Lord Rama's places. You should focus to launch some trains from this part also and disputed cases amount INR 205 crore on pages 219 to 2 21.
What is your view in this regard? Your expenses on page 263 has gone up by approximately 20%. You should try to reduce the expenses because expenses has also gone up and your income has gone up to INR 869 crore to INR 1,952 crore on page 227. You are putting a logo on the vendors and the suppliers in the trains that no paid, no bill. No bill, no pay.
आप लिखते हैं ना कि जो caterer से भाई आप bill नहीं देंगे तब मैं नहीं दूंगा। जब उनसे bill मांगते हैं तो बोलते हैं। Ma'am सुनिए मेरी बात आप पहले ध्यान से। I frequently use your trains and I am proud to travel in the trains not in aircraft because train की यात्रा सबसे बड़ी सुविधा है। इसलिए सबसे best है कि हर दो घंटे में कुछ ना कुछ उठो खा लो उतर के। तो इसलिए train use करना चाहते हैं। तो इसलिए madam आप लिखते हैं कि no bill no pay। जब उनसे bill मांगते हैं तो कहते हैं भैया वो तो ऊपर रखा है उतारना पड़ेगा bill देना पड़ेगा। अगर आप बोलोगे तो देंगे। तो ये जो इसको आप इसको जो है ना थोड़ा strictly लागू कीजिए आप अपने principle और इसको rules को कि जो भी आदमी अगर ₹10 का भी सामान ले तो वो उसको bill दे मांगने पे। अब quality last year भी मैं आपको बोला था कि madam जो आदमी घर से निकलता है उसको खाना ढंग का मिले rail में तो पैसा आपने बढ़ा दिया। veg थाली ₹140 कर दिया। पहले पूरी थाली में तीन चार कटोरी रख के देते थे। अभी वो एक aluminium container देता है। उसी में चावल, उसी में दाल, उसी में एक सब्जी और उसका ₹140। अब quality वो भी नहीं है कि आदमी अपने घर के किसी नौकर को भी खिला सके। इस तरह की to you should improve the quality otherwise बोलिए कि भाई आप घर से ही खाना लेकर चलिए। तो services और आपका Rail Neer मांगते हैं तो Rail Neer नहीं देते और local brand को लेकर चलते हैं। आपकी balance sheet में आपने दिखाया है कि आपके Rail Neer के plant कितने हैं और आप उसको determine क्यों नहीं करते कि IRCTC के अंदर चलने वाली हर pantry car में Rail Neer available हो। Rail Neer मिले इसको आप देखिए जब उनको focus जब मैंने इस बार जब मैं बिलासपुर से कलकत्ता आ रहा था तो मैंने बिलासपुर से चढ़ते ही बोला Rail Neer दे दो। जब झारसुगड़ा आया तब जाके चार घंटे बाद वो मेरे को Rail Neer लाकर दिया। तो ये तो आपकी services हैं और ये बातें हैं।
Sir, one second, sir.
मैं Chairman को बोल रहा हूँ. Why are you disturbing? I am raising the relevant question about the passenger and the services.
In the interest of the others, sir, we request you to keep your comments brief.
I agree with you. I will take two minutes more. The Chairman is listening that what is the issues are there.
Let him complete first sir. You need to be bit short sir.
Yes yes I agree with you ma'am. I have a great respect to you. You think in last in the first week of August, in the second week of August you have canceled all the trains. IRCTC has canceled all the trains that is sudden from Kolkata to Bilaspur, Kolkata to Mumbai all trains. You people suffered loss in the festival time. Like Mumbai Mail, Azad Hind Express every train was canceled. How much loss you have faced due to cancel of all trains in the second week of August and how you will compensate those who faced the problem. Think about that and try to improve the services. Try to improve the quality of food ma'am and make sure that Rail Neer should be available in the trains, running trains and people should not face any problem. Thank you.
Thank you. Please move to the next question, please.
Thank you. The next question is from the line of Bimal Krishna Sarkar on audio. Please proceed.
Bimal Krishna Sarkar. Okay.
Am I audible sir?
Yes, you are audible now. Mr. Sarkar, your line is unmuted. Please unmute your line and proceed.
हां, हां, हां, सुनाई दे रहा है अभी? Hello? Hello? Hello? Hello? Hello? सुनाई दे रहा है?
Yes, sir.
Bimal Krishna Sarkar. Bimal जी बोलिए हम सुन रहे हैं आपको।
I think there is some connection issue again. We will move to our next speaker shareholder. K Sadananda Shastri has registered, however not joined the meeting.
Okay, next.
The next speaker shareholder is Murali on audio. Please unmute your line and proceed Murali.
Hello.
Yes sir please go ahead.
Hello, आवाज़ आ रही है?
जी, Murali जी, हाँ जी, आ रही है जी।
हाँ जी। Sir, Chairman साहब, Director साहब और सब Shareholders को Muralidhar का नमस्कार। Company की बहुत अच्छी processes हैं। Company का बहुत अच्छा काम चल रहा है। Throne बहुत अच्छी रहती है। हर किसी में आती नहीं है। जितना नया काम आ जाता है। Company के Shareholders का आपने ख्याल रखा है। Dividend अच्छा दे रहे हो। Company अच्छी तरक्की करेगी, भगवान करें। ऐसी ही आप मेहनत और हमारी
हम आपके साथ रहेंगे तो हमारी company बहुत तरक्की करेगी। हमारे shareholder का थोड़ा सा ख्याल रखा करो। shareholder को भी थोड़ा सा रेल में घुमाने का proposal बनाओ, थोड़ा सा जो यात्रा कर सके और एक यात्रा घूम सके। हमारी तरफ से shareholder को बहुत बहुत बधाई हो। धन्यवाद।
जी धन्यवाद जी। Murali जी।
Thank you. Next speaker shareholder is Santosh Kumar Saraf. Request you to please proceed with the question.
मेरा number आ गया। Hello।
जी सर, आपके hold पे मिल रहा है।
हाँ sir, फिर भी जब बात कर लेता हूँ आपसे, क्योंकि आप जो हैं ना तो बहुत अच्छा लग रहा है। लगता है और हँसना बहुत अच्छा लगता है। हमारी मेरे company भी हँसती रहे इसीलिए मैं जाता हूँ। आदरणीय अध्यक्ष, उपस्थित निदेशक सदस्यगण और मेरे share brothers, भाइयों बहनों, मेरा नाम Santosh Kumar Saraf। मैं प्रणाम से आपको नमस्कार करता हूँ। आशा करता हूँ जितने भी आप अधिकारीगण हैं, जितने भी भाई बंधु share में हैं कि तुम सुरक्षित और स्वस्थ हो। Madam मैं क्या कहूँ, अच्छा result दे रही। सबको साढ़े तीन hundred dividend दिया आपने। लेकिन एक चीज की कमी है Madam, आपके यहाँ आप chairman जरूर हैं लेकिन हमारे वहाँ female employee की संख्या बहुत कम है। Madam यह अच्छा नहीं लगता है कि 10 male में एक female employee है और जबकि हमारे Narendra Modi जी चेष्टा कर रहे हैं female को ज्यादा empowerment करने के लिए। वह अपनी जितनी भी company है PSU में, वहाँ maximum female को chairman बना रहे हैं जिससे वह empowerment और अच्छा लगे। साथ हँस के बात करें, वो भी अपने shareholder से हँस के बात कर सके, तो मैं चाहूँगा यह तो 10 और एक का ratio है, इसको आप increase करिए। क्योंकि देखिए अभी first President भी हमारी woman है। हमारी finance ministry भी woman है और खेल कूद में gents से ज्यादा woman ज्यादा better जीत रही है। पढ़ाई के अंदर में भी topper woman ज्यादा हो रही है, percentage उनकी ज्यादा हो रही है gents के अलावा, तो कम से कम बढ़ाइए। और मैं समझता हूँ कि अपने service sector में है यहाँ female बहुत ज्यादा उपयोगी होती है gents के अलावा। जैसा अभी Manoj ने कहा कि कोई bill नहीं देता या bill कहता है तो यह है कि woman कभी भी ऐसा नहीं कि bill नहीं देती। gents को शर्म नहीं होती, woman को शर्म होती है। तो मैं चाहूँगा woman की संख्या में, आजकल तो देखिए हमारी labor ministry भी कहा है कि woman हर क्षेत्र में काम कर सकती है। चाहे वह game हो, diet हो या किसी भी चीज में। इसके लिए sir मैं एक उदाहरण दूँगा। Madam आपको हँसी आएगी। woman बहुत powerful होती है। चाहे उनसे boxing करवा लीजिए, चाहे उनसे वजन करवा लीजिए। वो medal जीत के लाती है sir। तो कभी आप कमजोर समझिए कि कभी train में या किसी से हुआ तो वह मतलब tackle नहीं कर सकेगी। अपनी self depend में बहुत होशियार होती है sir। Madam, आपको एक चीज कहूँगा, आपकी development जो software करते हैं, उनसे एक request है कि जैसे हम physical ticket करवाते हैं और हमारी यात्रा कभी change हो जाती है तो उसी ticket पे सिर्फ आपके जो reservation charge लेकर revalidate कर देते हैं। ये IRCTC के लिए facility available नहीं है। IRCTC के अंदर में जो करते हैं तो वो ticket cancel करवा के फिर दोबारा book करनी पड़ती है sir। ये revalidation की जो facility हमारे physical ticket में होती है, ये भी IRCTC अपने software develop करें जिससे कि हमें cancellation charge वहन ना करना पड़े और हम revalidate करवा लें। और जब next time अगर cancel कराते हैं तो दोनों time का जो cancellation charge है वो आप जरूर collect करिए। ये facility develop करने के लिए बहुत उपयोगी होती है जिसके कारण physical की संख्या काफी कम होती हो। और बाकी तो आपने कहा कि हमारे सब प्रश्न मिल गए तो मैं ज्यादा क्या कहूँ। लेकिन एक बार फिर मैं कहूँगा कि IRCTC का जो platform है ये काफी अच्छा है। हम जाकर तो physical meeting आपको attend नहीं कर पाऊँगा। ये भी आपको दिखाई दे रही होगी तो मैं चाहूँगा next time अगर physical meeting आप करते हैं तो उसके साथ hybrid meeting करिए। जैसे आज एक जमाने में हम ticket counter पे जा काटते थे। आज IRCTC through काटते हैं। मिनटों में करते हैं, payment भी UPI through हो जाता है, NEFT through हो जाता है। उसी तरह हम चाहेंगे कि अब जो physical वाला जमाना छोड़िए कि जाकर hall में meeting करना। अब अलग अलग director को भी बुलाना छोड़िए, एक जगह उनको भी free कर दीजिए, अपने अपने घर से जहाँ जहाँ से इच्छा हो join करें कि travel risk भी कम हो, खर्चा भी कम हो। यह भी आपको मालूम है कि physical meeting का तो खर्चा ज्यादा है और यह meeting में कम। देखिए email में हमारी annual report आने लग गई। आज तो भाई कहाँ कि।
संतोष सराफ, मेरा request है कि please की तरफ।
अब यह order में कर रहा हूं just because कि अगले पता नहीं अगले साल madam physical करेंगे या VC करेंगे मालूम नहीं है। तो इस साल में जो time निकाल लेता हूं थोड़ा सा।
नहीं नहीं, आप हमारे potential shareholder हैं और बहुत बहुत आप prominent भी हैं।
अब पिछले काफी time तो madam यह है कि मैं आपसे यह कहूंगा अगले साल अगर physical meeting करते हैं तो मैं local shareholder तो ना नहीं कर सकता। फिर उसके साथ hybrid meeting करिए। कहने का मतलब है कि note के साथ में NEFT भी चालू करिए। जहां नकदी हो वहां नकदी दीजिए, जहां NEFT हो NEFT दीजिए। तो hybrid meeting करेंगे तो हम कल से साथ से और मनोज जैसे हैं वो join कर सकेंगे। और आप सबके लिए और जितने कर्मचारी जो इस field में काम कर रहे हैं, जितने भी हमारे province में चल रहे हो उनके उनकी लंबी उम्र की कामना कर सकेंगे। उनके लिए अच्छे काम के और madam ज्यादा समय नहीं लूंगा। एक बार फिर आप और आपके जितने भी director हैं उनके उनके परिवार के और जितने भी हमारे कर्मचारी और जितने भाई बंधु आज video conference meeting है उनकी लंबी उम्र की कामना करता हूं और भगवान से प्रार्थना करता हूं company आपकी leadership में ऊंची ऊंचाई करें और 2022-23।
सभी के लिए healthy, prosperous safety साथ देती हो। last में एक request हमारे जितने भी कर्मचारी अधिकारीगण जितने भी हैं उनसे हाथ जोड़ के request है यह तीसरी dose जो है वो जरूर ले लें। मैंने कहा कि मेरे को करीब बीस दिन पहले COVID हो गया था तो मैंने तीन dose ले चुका था। मुझे उसका असर ज्यादा नहीं हुआ।
जी, धन्यवाद। धन्यवाद। जी
हां तो इसने सबको बोली कि ले लेंगे तो उससे क्या है घर की दवाई लेकर ठीक हो जाएंगे। जय हिंद, जय भारत।
जय हिंद, जय भारत
एक बार फिर आप सभी लंबे उम्र की कामना करते हुए मैं वक्त को समाप्त करता हूं।
Tell me your next question, please.
Yes, we have next speaker shareholder Santosh Chopra. He is registered however not join the meeting hence we will move to our next speaker shareholder Atindra Kumar request you to please unmute your audio.
Good afternoon madam.
Yes, sir, we are audible.
Good afternoon everyone in the board and all the shareholders. I am very happy to see the performance of the company. My one question is with this performance when can we expect our share value to go up to INR 2,000 madam. I think that we as a shareholder would like to give you the target of reaching the share value as INR 2,000 at the earliest. Second thing, I've been trying once in the Palace on Wheels train. The tickets are so expensive that I just have to log out and say goodbye to it always. I request you to see that it is affordable to a common man like us and not only for people who can afford to travel in flight. I think I have questions.
These are only two questions and kindly see that our share value goes up to INR 2 I mean INR 2000 at the earliest madam. Thank you very much for giving me an opportunity to talk to you all.
Thank you. We move to our next speaker, shareholder Manilal Arora. He is registered, however not joined the meeting. Also Sanjay Kumar Jain. He is registered, however not joined the meeting. Ankur Chanda is on audio. We will take his question next. Ankur Chanda, your line is unmuted.
Sir, are you audible?
Ankur Chanda sir.
Ankur, you are audible.
Good afternoon, ma'am and board of directors. मैं यह कहना चाह रहा था कि अपनी corporate governance तो बहुत बढ़िया मजबूत है। इसलिए दिक्कत नहीं है कहीं भी। बाकी थोड़ी बहुत दिक्कत ma'am अपने secretarial में है क्योंकि देखिए KFin वाले अपना काम बहुत बढ़िया कर रहे हैं। वो तो दिन में चार चार बार भी remind कराते हैं। लेकिन आपकी तरफ से secretarial department की तरफ से not a single communication, कोई communication नहीं होता। बिल्कुल भी। और हम try करते हैं तो हमारी भी बात नहीं होती।
हमारे यहां से Chorus नहीं करता है। जी, मैंने note किया।
नहीं, आपके यहां से Chorus करता है ठीक है, लेकिन कम से कम एक आध बार कोई remind ही कर दे secretarial department कि हाँ आपका आपको mail receive हो गया, कुछ हुआ मतलब किसी तरह का कोई communication। ऐसा थोड़ी होता है ma'am। फिर तो Chorus ही सारी चीज देख लेगी। फिर secretarial की क्या जरूरत है। अगर Chorus नहीं देखना है तो। तो थोड़ा बहुत ये मतलब अपने secretarial department को ये कहिए कि shareholder के साथ communication में रहे। बस। बाकी तो ठीक ही है ma'am और कुछ खास बात नहीं है। धन्यवाद।
ठीक है। Thank you, Ankur ji.
Thank you. We move to our next speaker shareholder Shivam Agarwal. Please unmute your line and proceed.
Hello.
Yes, Shivam Agarwal.
Yes, you are audible.
Thank you management of IRCTC for giving me a chance to ask you question.
Ma'am मेरा सवाल यह था कि last year August के महीने में जब share में अच्छी खासी तेजी दिख रही थी और August से लेकर October महीने तक के ₹2700 share ₹6300 तक चला गया। उस बीच में एक time पर समझ में आ रहा था कि अच्छा खासा कुछ ज्यादा ही valuation हो जाए, हो गया company का as compared to sales revenue और जो profit के सब हम देख रहे थे और company के management से split भी issue किया तो यह जानना था कि जब हम split issue करते हैं वो basically concept के ऊपर से कि हाँ possible है share split कर देंगे तो थोड़ा affordable हो जाएगा। तो management की वो time पर क्या thought process थी कि जिसके वजह से shares split हो गए। Coincidence ऐसा था कि वही बीच में IRCTC को लेकर financial problem आना शुरू हो गई कि एकदम over valuation के चक्कर में काफी share fall हो गया। उसके बाद में government का आया कि हम थोड़ा revenue लेने वाले हैं plus फिर एकदम से panic के चक्कर में एक ही दिन में मेरे ख्याल से trading hour के शुरू के एक दो घंटे में 20 से 30% share down चला गया था। वो जो split shares है वो भी account में credit कर ही नहीं रहे। तो इस चक्कर में कुछ तरह का क्या करना है वो समझ में नहीं आता। क्या purposes से ये सब जानना था कि एक time पर जब ऐसा हो जाता है तो थोड़ा confidence थोड़ा loose हो जाता है as a shareholder to the management of the company.
Please is par aap tell karen. Thank you ma'am.
ठीक है। ठीक है, धन्यवाद जी।
We move to our next speaker, shareholder Shailesh Mahadevia. Request you to please proceed with your question.
मैडम बोल।
Am I visible?
Yes, you are audible, sir.
You have just turned off your.
Yes.
Yes, now.
We are visible now.
Respected chairperson, distinguished directors, and all the members of the company. Madam, I feel extremely happy to attend this meeting and see that so many directors are listening to our views, who are all experts in their own field of specialization. My congratulations for excellent report containing about 300 pages with beautiful photographs and all plans, charts, et cetera, et cetera. I would also like to appreciate the corporate governance excellence recognition of last year, and I hope it will be this year also. I would also like to mention that a public sector enterprise is working more efficiently than many of the private sector good companies also, particularly from service point of view. I would now like to put some questions with a view to increase my understanding and appreciation of the working of the company. Incidentally, I am speaking from Mumbai.
Now, my first question is that all the railway services have not yet started after the disturbance of COVID-19 last year. In the current year also, perhaps all the trains have not started. My question is that what is the percentage of railway services which have started, and when we will reach the optimum capacity of this particular service? Now, my next question is that we are doing excellent CSR work, spending about INR 10 crore. You have given the details. You have given the direct benefit received by beneficiaries who are most deserving. You have also given the list of our services. However, what I wish to point out is that our expense has a multiplier effect. In addition to the direct benefit, it has a multiplier effect or a ripple effect.
This economic impact of our services are now being rated and calculated by independent agencies, so we should also try to get it rated independently, and that will give the true picture. For example, Godrej Consumer Products Limited, their multiplier is 12 times the spending on CSR. My next question, it is regarding our water bottling plants. I would like to know that how much area of India has been covered with our own plants and some of the plants we are likely to put up in the next 2-3 years. Our target should be to reach the whole of India so that the consumer can get water at reasonable rates throughout the country. I would also like to know who are looking after our IT services.
Just as State Bank of India is managed by TCS, or the Income Tax Department services are looked after by Infosys. Similarly, which is the organization, IT company, which is looking after all our excellent service? Because we find it excellent. I would now like to come and invest INR 1,000, 20%-30%. What is its value today? I am sure such an exercise will give an idea to the investor that what benefit he has realized. I also find that our company is shareholder-friendly. You have given so many bonuses, and you have splitted the share. My request is that please split the share from INR 2 to INR 1 immediately. It will not create any problem, but it will be great advantage.
Sir, sorry to interrupt you.
Person like me.
The time allotted to you is.
Yeah, only 2 minutes more at the age of 86.
Yeah. I think we should keep it brief.
I think, we can permit him. He is a senior most member investor who has joined us.
Thank you very much, madam.
He is sitting. I think we will permit, sir.
I would also request that when you talk about religious leaders or saints or things like Ramayana Express, the prefix should be Sri and not Shri. Sri is likely to be of great importance, particularly to Japanese visitors. I am keen on knowing whether this has also started or not. My next question is regarding budget hotels. It will be great help to various travelers. We have at present some facilities at various stations. They are from the Britishers' time. And the services are also very poor. Since you have made everything up to date, why don't you provide these services at a faster pace than what is being done at present? I would also like to see that our company is included amongst the Navratna companies of India. We are doing an excellent job.
Not only that, we are providing services, which is very difficult. Here I would like to appreciate once again that the services which we get in the railways are of international standards. Manpower is not available in foreign countries, while in India we get excellent personal services for the asking. It is for us also to be courteous with the railway staff.
Shailesh ji, I request you to be little brief because we want to get the opportunity.
The last thing, the stalls for restaurants, et cetera, at railway stations, they are of excellent standard, giving excellent service, and congratulations to you.
Thank you, sir.
I wish your organization every success in all your efforts in the times to come. Thank you and namaste to all of you.
Thank you.
Uh.
Before we take the next question, I would like to remind our callers to please limit your questions or comments to brief only to two minutes, please. Thank you. We move to our next speaker, Shareholder Jaideep Bakshi. Please proceed with your question.
Good afternoon, madam.
Good afternoon, sir.
Board of directors. Myself, Jaideep Bakshi, connecting from the city of Kolkata. Myself proud to be a part of this India's reliable travel partner. Regarding the inflation and the fuel prices which are daily rising, and with normality picking up, what are our plans to counter this? Sir, madam, regarding the different heads, we have the catering, the Rail Neer, the tourism. What are the future steps for better services to customers? What are our steps regarding the cybersecurity attack? What protection steps we are taking? What are our steps regarding the single-use plastic and also the PET bottles which are commonly used? Implementation of any new to future tool programs.
Madam, kindly highlight on the drive towards things serving quality, better quality food and other services and cleanliness and also safety, as we as Indians prefer moving about in trains for its practical advantages. Once again, thanks for the interim dividend and the final one of INR 150. Madam, congrats for the milestones of record booking of 15.88 lakhs on 21st March. Hope, madam, under your guidance, our continuity of business to be a leading provider of high-quality travel will continue as ever. This video conference helps us to connect from this distance part. Hope, if possible, next year, kindly allow for the hybrid model, if possible. Thank you and all stay safe.
Thank you. Thank you.
Thank you. Take our next speaker, shareholder Jasmeet Singh. Request you to please unmute your audio. Proceed.
Hello, am I audible?
Yes.
Yes, you are. Request you to be little faster, sir.
Sure, ma'am. Madam Chairman, Rajni Hasija, Director of Finance, Ajit Kumar, Company Secretary, everyone attending this meeting, greetings to you all. Before I start, actually, I must request that this two-minute limit is actually awfully low and doesn't allow us to convey all our feelings. This is the only time when we meet in one year. Okay? An alternate to this could be that you allow me to come over and interact with you one-to-one. Anyway, let me now read my notes. Chairman, madam, the year under review was a very challenging year, given the continued COVID pandemic. However, it is heartening to see that our working picked up despite adverse conditions. The top line growth is satisfactory and consequent improvement in operating and net profit margins.
I'm thankful to the management to have considered and proposed a higher dividend of INR 3.50 this year. I understand that this has been possible due to the hard working and focused approach by our leadership team. Now, as the working has been shared by you in your presentation and has given us a fair amount of information, which is assuring of a very bright future. The ticketing, the tourism, the food, the water, all verticals are doing well and I foresee continued growth in all these verticals. I have few requests to make. My first request is with regard to the Delhi-Amritsar sector, where a lot of trains are already operating.
You see, there has been a tremendous rush to go to and visit, say, Golden Temple by the visitors. My request is that the way we have morning Rajdhani and evening Rajdhani and other trains on a daily basis. My request is that even Jan Shatabdi should also be operated both in the morning and evening every day. This will facilitate people with say moderate economic situations. The other request is with regard to the seventy-fifth year of independence, as our Prime Minister has declared that it is a big time occasion. The Amrit Mahotsav is being celebrated, and I want to consign this to our offering.
I was just wondering in case we can give an option to the Indian people at large to book a ticket for a value of INR 75,000, okay. That INR 75,000, you allow 100 this travel during next five years. Okay. This will come at a, I mean to say you will get lot of money for your progress, and people will love it. Okay. For people who want to opt for second AC traveling or first AC traveling, you may charge even INR 7.5 lakh also. Allow a family travel of two or three persons.
That's my point, which I want to make and request if you can consider. It will be a good proposition for you. Before I end my note, my sincere appreciation for the good corporate governance. Head of finance, Ajit Kumar and secretary, Madam Suman Kalra is working fantastically. All my appreciation and thanks to you all. Thank you.
Thank you.
Thank you.
Thanks.
Thank you. Thank you. We move to our next speaker shareholder, Akash Agarwal. Please proceed with your question.
Oh, hello.
Thank you, moderator. I hope I'm audible.
Mm-hmm.
Yes, you are.
Yes, you are, Akash Ji. Your question's clear.
All right. Thank you, ma'am. Thank you for the company for giving me this opportunity, and thank you for sharing all relevant info on the quarterly con calls as well. I'll try to keep my questions brief. The first question is: What is IRCTC doing to prevent revenue leakages? Give you a simple example, not being able to book tickets at ten o'clock for AC, not eleven o'clock for non-AC. You know, the website and app are still, you know, not up to the mark. That is the first question. A follow-up on the first one is, the UPI payment gateway launch is not up to the mark, right? Concerning the other payment gateways also shown on the app. What is the company doing on that?
The second question is, what new avenues is IRCTC now exploring, to see a decent jump in, profits and revenue, right? I mean, recently you've come out with the, data monetization proposal and launched the payment gateway. What other avenues is IRCTC targeting sort of to, monetize? The third final question is, are there any challenges, that might prevent IRCTC from, sort of, looking at a greater jump in revenue? Because, I mean, considering the fact that, you know, government at a point told that we want the largest share of the profits and then, the stock actually hit a, lower circuit, et cetera. What is the, company. How is the company planning to sort of approach that? These are the only three questions.
Thank you so much.
Thank you.
Next.
Our next speaker shareholder is Shashi Jain. Please proceed with your question. Mr. Jain, request you to unmute your line and proceed.
A very good afternoon, Chairman Sir, board of directors, and my co-fellow shareholders. I joined the AGM from Delhi. I am a shareholder since IPO of the company, and I'm very well aware of the gradually steady and strong growth of the company. In this regard, I appreciate the board management and employees who have worked hard to achieve the growth to this stage. I thank the sector department for giving me the opportunity to put up my queries and join the meeting through video conference. Thank you, ma'am.
Thank you.
Thank you.
Thank you, Shashi Ji.
Thank you. Next speaker shareholder is Ashok Kumar Jain. Please proceed with your question.
Yes. Hello. Is my voice audible?
Yes.
Oh, very much, sir.
Good afternoon, Chairman Ma'am, and board of directors and my fellow shareholders attending the e-meeting. Congratulations to the management and all the staff employees for providing the excellent results during this year. There is no doubt in the financial statement of the annual report, as I have full faith in the management. First of all, I would like to know that, ma'am, what will be the growth in the IRCTC food revenue? Because sometimes they provide very low quality of food. Thank you so, and thank you to the secretary department and all the staff who helped me to join this meeting through video conferencing. Thank you, ma'am.
Thank you. Next.
Thank you, sir. We can move to the next, please. Thank you. Our next speaker shareholder is Chetan Chadha. Request you to please proceed with your question. Chetan Chadha, your line is unmuted. Please proceed with your question. If there is no response from the line of Miss
Next
Next speaker shareholder.
Move to next.
Yes. Next speaker shareholder is Pramod Jain. Please proceed with the question Pramod.
जी नमस्कार। मेरे को सुन पा रहे हैं आप?
जी, जी जैन साहब।
जी नमस्कार। मैं प्रमोद जैन, दिल्ली से। Chairman साहब, Board of Director, Secretary Department का बहुत धन्यवाद करता हूं जो आपने इस AGM में मुझे बोलने का मौका दिया और आज के प्रस्तावित सभी resolution का मैं समर्थन करता हूं। Chairman Madam, आपने अपनी आरंभिक speech में विस्तार से सब कुछ बता दिया है। अब shareholder को पूछने के लिए कुछ नहीं है। जो भी पूर्व वक्ता बोल रहे हैं, सब अपनी व्यक्तिगत समस्याएं आपके आगे रख रहे हैं। अब कोई question shareholder का नहीं है। मेरे को एक शिकायत है आपके moderator से। मैंने 12 अगस्त को speaker का registration भेजा था। 16, 18 अगस्त को मुझे उनका link मिला। एक तो उनको link के साथ हमें speaker number बताना चाहिए था। आज तक उन्होंने नहीं बताया। अब जो व्यक्ति पहले आपको speaker का registration कराता है, speaker में उसको पहले बोलने का मौका दिया जाना चाहिए। यह कौन decide करता है कि मैं साढ़े 12 बजे से आपकी speech सुन रहे बैठा हूं। अब मेरा number आया। मैंने एक बार उनको telephone करके भी कहा, "भाई साहब, मेरे को speak जल्दी करा दीजिए, मुझे कुछ काम है।" मेरे को पहले 24th number दिया। मेरे phone में 27 number लिखा हुआ आ रहा है। यह कौन decide करता है?
जो व्यक्ति पहले आपको email करे उसको पहले बुलवाना चाहिए। आगे से आप इस चीज का बहुत ध्यान रखें और जो हम meeting साढ़े 12 की है। 12 बजे आपका link मतलब हम अगर अपना जो okay
जैन साहब note किया। जैन साहब note किया, first come first.
मैं तो हाथ जोड़े बैठा हूँ आपके आगे। फोटो नहीं दिखा रहा। एक घंटे पहले आपको attendance के लिए link खोलना चाहिए। अब आधे घंटे पहले हमारा link खुलता है। Link in time से हम जो भी meeting attend करते हैं, एक घंटे पहले link खुल जाता है ताकि जिसको अपनी attendance लगानी हो लगाए। घरों में problem होती है। कई बार net आता है, light चली जाती है ताकि कम से कम अपने
नहीं नहीं
आधे घंटे पहले नहीं, एक घंटे पहले open कीजिए। धन्यवाद और Secretary Department।
जी, प्रमोद जी, आपकी comment भी note किया मैंने।
जितनी तारीफ secretary बहुत कम है। सबसे बढ़िया secretary department है। धन्यवाद। जय भारत।
जय भारत।
Thank you. Our next speaker, shareholder Swaran Dutta, has registered, however not joined the meeting, hence we will move to our next speaker, shareholder Srikanth Reddy. Please proceed with the question. Srikanth Reddy, your line is unmuted. Please request you to proceed with the question. Seems there is no response to the line. We will move to our next speaker, shareholder J. Abhishek on audio.
कुछ नहीं है।
Yes, J. Abhishek Sir, you are.
I am audible, J. Abhishek here, shareholder.
Abhishek Reddy, sir, you are audible.
Abhishek.
J. Abhishek
My DPID IN30166. Yes, Abhishek ka to Abhishek both are one and the same person madam. Don't worry. Both are one and the same madam. Can you hear me madam?
Yeah, you are, sir.
मैडम
जी, थोड़ा सा mike को नहीं उठाया तो।
J. Abhishek ka to J. Abhishek both are one and the same person, madam.
थोड़ा सा mic के ऊपर
Aapke both are one and the same, I think.
Request you to keep the mic a little away from you. Please keep the mic a little away from you J. Abhishek. The voice is not clear.
अब हो गया? अब ठीक है sir.
हाँ जी, अब ठीक है।
Is it fine now?
Yes.
जी, जी।
My DPID IN301667. My ID is 41259955. First of all, I congratulate the management on bringing about annual general body meeting. The trust always rely on you and your family in this challenging situation. Our company deserves much more respect than the current market cap of the company. More than a decade of successful operations, profitability, none of this we are given one of the lowest value in our sector segment. Now we would love to know how our business has been impacted in those past three years of this COVID time. The coronavirus and subsequent lockdown has virtually no industry and profitable business. No matter how many employees have been sacked, higher salary cuts in percentage of salary have been introduced by the management. No matter how many salary cuts have been taken by the management during the pandemic time.
I would request the management to kindly take part in earnings call, quarterly presentations and meeting with global investors on a regular basis. One matter of concern being raised by the management about the other expenses, legal professional charges and auditing. Myself and my team running a legal firm in the name and style of Samuel & Associates. I would request you and yourself to kindly enroll our firm in the employment of the company and we will be glad to undertake the business. As previous shareholder said we don't have any communication contact with the company. None of this company employees we just have contact with product call. How do we put our obligation? That is the reason we are asking the contact details of some compliance officer or company secretary or some person who may assist the minority shareholders as per circumstances.
I would request you to kindly share the contact details so that will be helpful for the investor community and nothing but to us. I wish the company and the board of directors great success and prosperity in the coming future and thank you for being the opportunity to attend the AGM next year.
Theek hai. Thank you J. Abhishek ji. Thank you Mr. J. Abhishek.
Thank you. Next speaker shareholder is Kanika Jain.
I think only two more questions can be taken up. Hello, am I audible?
Ji ma'am.
Yes, Kanika.
Okay. Good afternoon, Chairperson, Board of Directors and the fellow shareholders attending the e-meeting. Very many thanks to the staff for giving the manifold profit in financial year 2022 as compared to year 2021. There is no doubt in the financial statements of annual report. First of all, I would like to know that in this improved scenario in domestic market after the pandemic, shall we expect a bonus share? Second, what steps has the board taken to monitor that shareholders interest are being protected? Thank you to the staff for secretarial departments for allowing me to put up my points in the meeting. The management will continue to hold the AGM through VC, which enables the shareholders residing at faraway places like me to interact with the management. Thank you.
Thank you.
Thank you, Kanika ji.
Our next speaker shareholder Ravi Kumar Naredi, please proceed with the question.
Moderator ek kaam kare, guide him because Ravi Kumar Naredi is the last one.
Yes, ma'am. Mr. Naredi is the last caller. Mr. Naredi?
Yeah. Yes.
Ji, Ravi ji.
Hello. Srimati Rajni Hasija, CMD, the CFO Shri Ajit Kumar, and honorable Board of Directors and fellow shareholders. In budget hotel of Lucknow, Khajuraho and Kevadia, what will be our payback period and how much we should make investment in this hotel? Ma'am, with full regards to you, I may ask when company get full-time CMD and still 10% transactions trains not providing bed rolls to passenger. Our request, please allow them. That is my question, and I may you go early break. Thank you very much.
I think.
Thank you.
Same for me to answer.
Over to you, ma'am.
Let me thank all the shareholders. I would like to name them. Sujan Modak Ji, Kaushik Ji.
Rishabh Jain.
Rishabh Jain, Ajay Ji, Prashant Kumar Jha, Ajay Kumar Jain and
Bimal Krishna Sarkar Ji.
Bimal Krishna Sarkar Ji.
Lokesh Gupta Ji.
Lokesh Gupta Ji, Manoj Kumar Gupta Ji, Murali Ji and Santosh Kumar Saraf Ji. Aapka mail, we have received a mail also from your side. Atindra Kumar Ji, and then we have Ankur Chanda.
Chanda Sharma.
Shivam Aggarwal. We have Shailesh ji from Mumbai, the senior-most member.
Jaideep Bakshi.
Jaideep Bakshi, Jasmeet ji and
Akash Agarwal.
Akash Agarwal Ji, Shashi Jain, Ashok Kumar Jain.
Chetan Chadha.
Chetan Chadha, Pramod Jain, Shri Srikanth Reddy Ji, who could not attend.
Abhishek.
J. Abhishek Ji and Kanika Jain Ji, and then lastly, Ravi Kumar Naredi Ji. I will most of the questions I think of generic type, which I would like to answer here. Mr. Lokesh Gupta, ke baat pehle Mr. Sujan Modak, you said ki what are the guidelines for the investors, sir? We are gradually and normally putting up our financial performances and clearing the doubts of the investor in all the investor call that we do. Most of the doubts of the investors are cleared in those calls. Even after that, if some doubts are still left, we have a IR cell here, Chief Investor Relations Officer cell is there, who they are available. Their calls are being attended and being answered. Your concern, how do you manage safety on the train for a fire, et cetera.
We are providing specific training to our catering staff along with our licensee through our railway officers and the railway cell specially being managed for that. The second question being asked by Shri Kaushik Sahukar. First of all, thank you for the appreciation given to the company. You had asked something about budget hotel and sharing of the revenue and the places of the choice for the employees. Sir, employees ko choice of place prefer kiya jata hai, but when it is not possible then they are transferred. All tickets are not there on the website. It is only the 81% of the tickets that are being booked. I think from that news it has come, it was incorrect. It is only the 81% of the inventory of the Indian Railways that is being sold online.
As far as the budget hotel is concerned, I've already covered in my speech, and it is full chapter is also there in our annual report about the budget hotel. As of now, for your consumption, I can always say that we are coming up budget hotel Lucknow very soon. Khajuraho, Kevadia are in stages of construction. We are also in talks with the other state governments to have the budget hotels soon. As far as the sharing of the revenue with the railways is concerned, it is done as per the MoU done with the Indian Railways and since it is a guideline and we have made it very clear and that has to be complied with. Rishabh Ji ne poocha ki aapka 80% jo hai IRCTC ke platform se hota hai.
Convenience charge, digital mode, offline platform par bhi kya koi charge hota hai? Offline platform par charge isliye nahi hota because the customer goes there, spends carbon footprint and then buys. He wastes his time also, he goes through the time. I will suggest Rishabh Ji, book online. I promote my company here. Book online, so you will save all this, sir. That is why since we are providing convenience to the customer, that is why the convenience fee is charged. As far as the tourism is concerned, whether our Buddhist train, other trains are moving. Yes, we are working in full swing and all our trains are going to be there. You said fares are higher. The fares are higher in correspondence with the railway charges, off-board cost and on-board cost.
As you know that there has been some inflation somewhere, and the haulage cost of the railways has also gone up as far as the tourist train is concerned. Perforce we had to increase, but we are trying to compensate. Maybe the list I am going to tell you in one of the questions will also reduce rate for these trains where we have also reduced our. I think no investor would like to reduce our margins. That is why I will not be able to reduce it to beyond a certain extent. Our journey time has to be reduced. Yes, we have considered your request. In fact, this request we have received from the others also. Beyond that I will not be able to otherwise the customer will have to shell out more money, sir.
We are trying to make only 9-10 days itinerary so that customer is able to finish that. After that we are not able to do justice with your subject. You said RAC that these are the rules of the Indian Railways. We will convey your point to Indian Railways, sir. Ajay ji had asked that in the offline ticket menu, I think-
Physically produce.
Ha. When you go, you have to physically produce the ticket. If you don't have the ticket. Actually your ticket is authority to travel, and you have read the word ticket. It is non-transferable. Without ticket, physical ticket, if you have booked through online, you are charged. You are considered as a without ticket. No amount of explanation can help. This is the rule in the Indian Railways Act. I suggest you buy online, sir. Travel with us, sir. Use IRCTC portal for that. It is your company's portal.
Yes.
As far as the IRCTC Ahmedabad train you have mentioned, sir, 30 May that less mobile charging points, I'll note it down. I'll convey to the right authorities. This Prashant Kumar Jha, that there are some glitches. Yes, because the demand is more and the supply is less. The main cause is this. When we have a Tatkal booking, we have multiple logins in lakhs, whereas the inventory available is less. So there is going to be some shortage somewhere. There can be a probability that the money gets debited, tickets not booked. But I will make sure that the money debit that then the money gets refunded you soon. As far as the online mode is concerned, it requires improvement. We are working. My team along with my senior officers are working very hard to improve the Tatkal booking.
As far as the eco-friendly railway system is concerned, sir. Since IRCTC is very responsible organization, we are responsible for the ecological balance also. There is a concept called employer.
Producers.
Under that our all zones have now tied up with the, with an agency who will be collecting up the plastic bottles from all the station and then salvaging them, and then submitting the report to the Central Pollution Control Board, for which the points will be given to us, and we are strictly complying. All our agencies are mostly on board and we would be complying that. The long journey, you have mentioned about the tourism packages, sir, and the catering. You said catering has to evolve. Yes, we are working very hard along with our team to evolve the catering better so that we are able to deliver, and for that we are going to appoint a third party auditor also. Ajay ji from Delhi. Thank you very much, sir.
For all other shareholders, few questions which I have not been able to answer shall be answered through mail to you, sir. Rest assured, all your questions inquiry will be answered and addressed to by our partner, by us also. Vimal Krishna Sarkarji has joined, but I think would not join. Mr. Lokesh Gupta mentioned that we should link our portal with the cab, hotel, et cetera. Hotel facility is there, but it is limited to only 8,000 hotels are there. But we are now tying up with one of the partners. We are going to bring more hotels. As far as the cab is concerned, sir, we have native apps of the cabs also.
Earlier we are tied up with the Ola, et cetera, Ola and Uber, but some of the results were not very encouraging. You certainly as a shareholder, you would not like that the other making a big use of your mileage and using your brand, and in turn you are not getting good amount. That is a job of our management to look into. That was not being complied with. We preferred not to have a cab as of now. Maybe subsequently we may think of. I don't deny that. You said about the bonus shares that these decisions are taken by a government body, DIPAM, and which is a regulatory body in this connection. Manoj Kumar Gupta We are moving trains.
Our other Bharat Gauravs are going to run in various circuits other than Ramayana, the circuits that we are going to cover. Jasmeet Singh. Very soon we are going to have a Shri Vaishno Devi yatra also, and Jyotirlinga Yatra. Rameswaram ko Srisailam ko link karte hue bhi chalane ja rahe hai, aur Shri Somnath aur Dwarkaji ko link karke Gujarat ko bhi jodte hue ek yatra karne chalane ja rahe hai. Aur iske alawa hamari kai yatraein hai jo thode hi dino mein, ek do din mein hi aap hamare portal par book karne ke liye paayeinge ki woh uplabdh hai. आपने कहा कि कुछ अपने जो detail आपने figures का मांगा है वो हम आपको mail कर देंगे। Gupta ji. You said expenses have gone up.
Yes, sir, management is keeping complete tab over the expenses. It is on only on the other heads it has gone up because last year other things were not moving so this year it is moving so expenses have gone up in that, and you said our vendor is using logo no bill no payment.
Yes, अगर कोई ऐसा करता है तो please let us know, please let company management know so that we can take up with such vendor. They have to comply with it. If they don't comply, they are penalized heavily as well as the linen non-availability concerned. Bilaspur initially had few hiccups because we had certain challenges because of some charges being realized by Chhattisgarh government so our costing on that area had gone up so production was also badly affected so there I don't deny that there was no failure and from the Bilaspur end but now it has been looked after and all supplies from the Bilaspur has been taken care of so let me know if any problem is there sir let me know we will handle that then Mr.
K Sadananda Shastri could not join us and Murali ji on audio, आपकी शुभकामनाएं के लिए ढेर सारा धन्यवाद sir और आपकी दुआएं साथ रही तो company चारों दिशाओं से grow करेगी। Santosh Kumar Saraf जी आपने 14 question पहले भेजे थे, यहां आपने एक बड़ा अच्छा concern show किया कि female employee की ratio कम है। यह वो employees हैं जो कि past में लिए गए थे। भविष्य में जो भी recruitment होगा हम कोशिश करेंगे कि इसमें यह जा पाओ और 14 साल में company ने grow भी किया है, देश ने भी grow किया है और women ने भी। प्रधानमंत्री जी के बेटी पढ़ाओ, बेटी बढ़ाओ अभियान ने भी काफी काम किया है और आज परिवर्तन है। आप देख रहे हैं कि हमारे board में ही हम दो हैं और हमारे साथ दो female speaker भी हैं और Balika जी भी हमारे साथ, rather हम लोग तीन हैं इस panel पर, तो हम भगवान की कृपा से हम उम्मीद करते हैं कि हमारे यहां board में जो है women की संख्या बढ़ेगी और कई mandatory clause भी हैं तो हम अपनी company में भी women की संख्या बढ़ाने के लिए तत्पर रहेंगे। आपने कहा कि यह जो model है hybrid model होना चाहिए, इस पर हम जरूर विचार करेंगे ताकि हम अपने investors के साथ जुड़ सकें। फिर Santosh Chopra जी ने कहा और Rajendra Kumar जी से हम जुड़े लेकिन Santosh जी से हम जुड़ नहीं पाए। The share value to go up is for you to make it up, sir, we can only perform and give you the good result.
हम अपनी company के लिए employee of the IRCTC along with the management पूरे तरीके से कार्यरत हैं। It's leaving no stone unturned to provide best of all of them and bringing good heights for the company that you can see from the past results and the results to come. Palace on Wheels is not your company's product. It is IRCTC's product. I cannot offer you any discount in IRCTC. However, I can say these are luxury trains and lot of expenditure is required in that. That is why their rates are high. You come in commensuration with these services and the luxury travel that providing.
The rates are in commensuration with that. Maybe you can experience Golden Ch ariot and Maharajas' Express once we have a domestic offer for you. अंकुर चंदा जी ने हिंदी में हमसे बात किया तो उन्होंने कहा था कि Kores की team बात करती है। There has to be some communication. We have noted अंकुर जी and we will take care in the future. शिवम अग्रवाल जी ने कहा कि आपने split किया.
You mentioned कि split हुआ. Split is done as per the guidelines issued by the DIPAM. After that there yes there were some one day the share had dropped for which I have answered in on the investor call and one of the media channels also. Since I have already answered I am not going to take up this again. Sir शैलेश जी ने कहा company की तारीफ करी. Thank you very much शैलेश जी and for the excellent remarks that you have given us for the company is good effort being taken. शैलेश जी since you mentioned that कि कितना railway ने start कर लिया. I will answer that most of the activities, trains and the activities of the railways have started. In fact हमारा optimum capacity has been achieved as you can see in the past our booking had also gone up.
We have been able to utilize all our CSR budget and we are also planning to utilize in more judicious manner so that the most of the classes of the as per our CSR policy are covered. You said कि some independent audit has to be done. Yes sir we are in process of appointing independent auditor and also for doing the customer satisfaction survey for which you will see the results soon and we will be posting on the website also. How much area of drinking water has covered so far. It has covered nearly 70%. With the upcoming 5 more plants it would be covering nearly 80% more. IT services we are working with multiple vendors.
First, our services are being provided our technological partner who is a railway body CRIS a very esteemed body who is providing us services and association with the Ministry of Railways. In addition to this we are working with multiple. The list is huge so maybe we would like to share that through mail. Splitting हुआ था sir 2:1.
आपने कहा इसको आप और कम कर दीजिए. We have noted but as far as you know sir these decisions are taken by Ministry of Finance under which the body DIPAM is there that we will be taking. Then you have corrected our spelling of that instead of श्री रामायण we should use श्री रामायण. अपनी product development team जो joined है हमारे साथ उन्होंने भी note किया. We will certainly come forward sir because आप जानते हैं श्री जगन्नाथ यात्रा हमारे पास कई ऐसी यात्राएं हैं जो हम आगे करने जा रहे हैं तो इन सब यात्राओं के लिए आपकी जो सुझाव है ये काम में आएगा. Buddhist Circuit Tourist Train sir we will update you on this front. Budget hotel and your good wishes to company to be the Navratna are well taken sir. Your blessings are required. Jaideep Bakshi ji Kolkata se join kiye the.
He said ki fuel price is up and the catering and railways cyber security what all we are doing to improve the quality. In the cyber security sir, your system is quite safe where you are doing transaction, and we are maintaining all the higher cyber security standards. The details which we would be sharing are very soon. Railway water is one of the best water and is the winner of a consumer voice award many times. In the last two years we had not applied for that award. Maybe we'll see that such awards come back to IRCTC once again. Single step tour program you said, and the tour program are very long. That point we have noted. Your concern to serve better quality of food.
Yes, sir, we are on the job, and we are tying up with the multiple agencies, also changing our tender conditions so that the good partners are associated with us. Jasmeet Singh ji, thank you very much. The year though was very, very challenging because bringing the tourism back on the platform, in fact, we were the pioneers. We were the first one who could bring, and you know that all our tourist, all our verticals, including the faith tourism is back in this financial year, 2022, 2023. We are back with a bang with all support from the investors. Delhi to Amritsar ka main already jawab de chuki hoon, sir. Delhi jo aapne Jan Shatabdi ke baare mein kaha. We'll certainly pass your request to the railways. You mentioned about the 75 years of independence and the ticket wala thing.
Sir, it does not pertain to IRCTC directly. It's concerned to the railways. We would like to pass that to railways, sir. We'll request them to take care of that if possible, if found feasible. Akash ji, you mentioned about the revenue. Thank you. We have received your request in fact through mail also. Aapne ye pucha tha toh since your questions I had noticed, you wanted that what good new avenues does the IRCTC now explore to double the revenue and the profits in the 3- 4-5 years that we would be answering through email. It's a very big reply which my CS would be answering to you. Your concern about the profits.
Decent profits, sir, we have shared, and we have shared a decent dividend with our all the investors and hope the trend will continue. In fact our sharing of the dividend with the investors has to be tune of from 2017 onwards, it has always been in the tune of 39%-42%. It has always been ranging in that. The first lady speaker, Shashi Jain ji, thank you very much for your appreciation. Ashok Kumar Jain ji has shown about his concern about the quality of foods, sir. We have noted your concern, and we'll turn no stone unturned to provide you good quality. Chetan Chadha ji and Pramod Jain, he could not join us.
Pramod Jain ji ne kaha ki aapne 12 August ko join kiya, aapko 18 August ko kaha link ka speaker ka link. Humne note kiya sir aapki baat. We will certainly work on this so next meeting does not happen again. J. Abhishek ji ka voice clear nahi tha, but since J. Abhishek ji aapke questions we have received. The questions you had asked about the EBITDA and the margins, et cetera, and you had also asked about the production capacity. In April, May and June 2022-23, the capacity has been nearly more than 75%. In 2021-22 it was less because of the post effect of the COVID. What the management efforts to improve the return on the capital employed and the net debt to EBITDA. I must mention that it's a zero debt company.
Net, actually net debt to EBITDA is not. For that we take the liabilities as the base. That is as to the Ind AS guidelines. In fact, it is not actually applicable to our company. That is our answer. We will be giving you a detailed reply through mail. Kanika ji, our second female speaker, thank you for monitoring. Thank you for sharing your experience, sir. Ravi Kumar ji, you mentioned about Bajaj Auto, our payback period is nearly 20 years, sir. That is my answer. Whosoever is left, we would like to answer more and more, but I'll try to summarize and concise the whole thing. I hope I have been able to address all the queries.
In case any query is left that we would be answering soon, sir, or we would be mailing them the detailed reply for the same. Thank you very much for staying with us and long live IRCTC, I will say this.
Thank you, ma'am. The icon for e-voting is available on the screen which will be directly on a separate window to the e-voting. The e-voting facility will be closed 15 minutes after the closure of the meeting. The results of e-voting will be declared on Monday, August 29, 2022, and will be intimated to stock exchanges also. I now invite Sri Debashis Chandra, Director Catering Services, to give vote of thanks.
Namaskar. It gives me immense pleasure to propose the vote of thanks to our chairperson and managing director, board members of the company, representative of the Honorable President of India, our valued shareholders, statutory and secretarial auditors of the company, NSDL and CDSL. I would also like to thank
Alankit Assignments
Alankit Assignments Limited, registrar and share transfer agents of your company. Last but not least, the entire IRCTC team. Thank you very much.