Altigen Communications, Inc. (ATGN)
OTCMKTS · Delayed Price · Currency is USD
0.4500
-0.0100 (-2.17%)
At close: Sep 18, 2026
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Planet MicroCap Las Vegas 2026

Jun 17, 2026

Summary

A 30-year transformation from PBX hardware to AI-powered cloud platforms has driven consistent profitability and positioned the business for growth. Strategic partnerships and AI integration automate up to 70% of contact center tasks, with new products gaining traction in financial services.

Speaker 3

Hopefully you guys heard me. I apologize. Again, I'll just recap real quick. 30-year-old company, been in business in the UCaaS CCaaS space, which is unified communications contact center space for that time. We started out making our own PBX roughly 30 years ago, IPO'd in roughly 2000, launched the company in 1996. We're profitable. We have customers in financial services, enterprise space, government, and education. Real quickly, we have to go through the safe harbor. We will be talking about some forward-looking type of visions here and discussions. Results may vary based on market conditions, development, other economics, and conditions that we can't control. We are at an inflection point, a lot of things have changed and you've seen it happen in this space. You've had customers who've now started sending a lot of their employees home. You got work from anywhere.

That's impacted our space. You also have the communications, particularly in the contact center space. It used to be voice, now we have it across all channels. Everything from social, SMS, chat. You've all experienced those. The other piece now that's happening, you guys can't pick up an investment magazine, article, blog and not see something about AI. Unless you've been off the planet, it is driving everything we're doing, and it's impacting our space, and we started gearing up for this roughly three years ago. We knew this was coming. We could see it happening. We're using it in our own development. We develop with AI. Now we're putting it in our products to help integrate and interface with our customers and helping their customers. Our vision is AI at front, people where it counts.

Trying to move away from having humans have to answer the same repetitive questions or do the same repetitive task 50 and 60 times a day, particularly in the contact center space. That's where AI comes in and adds the value, and that's what we're building, is to apply that piece of it up front where we can take off those mundane tasks. We think we can shift away 60%-70% of the tasks that would be human-driven today. We think we can augment that by 60%-70% using AI. We're focusing our company really around these growth areas, and we're already in these spaces. I already have 1,500 banks and credit unions using my IVR platform that sits with Fiserv, which is part of First Data. They're a $20 billion company. They use my IVR platform. They also sell my contact center platform.

They sell it under their own brand. We're the package behind it. You wouldn't see Altigen there, but we're driving those products behind there. We do all the development for them, and we do all the deployments, and we also co-sell with them. That happens in the contact center space. They also have many of our customers on our legacy platforms, our UCaaS platform, which is the unified communications piece. We also have analytics, so kind of giving that 360 view of the customer. Now we're bringing in an AI digital workforce. That's really where we're driving this. Where can we use AI? It's not about putting people out of jobs. It's about taking those mundane tasks and allowing people to be freed up to do other things that are more important. Kind of a quick history lesson. Again, founded in 1996.

We were one of the pioneers in the first Windows-based PBX telephone. It used to be premise-based. Signed our first agreement with Fiserv back in 2005. Continue that relationship today. Where we're really going to is now next generation UCaaS platforms, and these are all AI-assisted today. Where we head next is AI up front, people where it counts. Okay. Our ability over the 30 years to adapt and transform has been some of it luck, but a lot of it by plan. We could see the market shifting, and we tried to stay in front of that. You see the big names on the side, a lot deeper pockets, a lot more people, a lot more market share. Every one of them gone. We've managed to transform and adapt and continue to move forward, and we think our next inflection point is really about growth.

The last three years, we have been really hyper-focused on transforming the company from that small PBX premise-based company, cloud-based company, to truly being an AI next generation type of platform and engagement type platform, and that's where we're headed. Phase one was really the leadership change. Phase two came in. We've redone all our back-end systems, our billing platforms, our onboarding platforms. Phase three relaunched a whole host of new products, from AI recording solutions to help do sentiment analysis. IVR has been augmented with AI, conversational AI. That's been added. UCaaS, CCaaS all has AI capabilities in it to assist humans today. Where we want to go tomorrow is take, again, those mundane tasks that the humans have to do. Let's take 60%-70% of that workload off of them and only send the calls to them that require humans.

Kind of our track record. We've been right between that $13 million-$14 million range for the last four years. You can see we went from net revenue when I arrived three years ago. We were struggling, trying to break even. Now we've been profitable for going on nine quarters. $3.3, almost $3.2 million in the bank. Self-funded our own transformation. We got zero debt, guys. Jerry, who's our CEO and chairman of our board, he and I are very fiscally responsible. We don't like debt. If we take something on like that, it has to be for the right win. We have to know it's a guarantee. We're very conservative in our approach. On the OTC market under ATGN, $26 million shares, $16 million cap, trading today at $0.50 a share the last time I looked. This is the growth. This is where we get excited.

Our cash cow, where we came from, was what we called MaxCS. We basically have retired all that, and we moved all of that over to the Crexendo powered platform. Crexendo's also here today presenting. We've got a great partnership with them. We are moving all of our customer base to this cloud platform. Just great economics. I can sell a whole bunch. My costs are fixed, so we love that platform. CoreEngage, this is what we launched last year. This is what Fiserv has adopted as their standard. They're pushing this out to all of their contact center customers, banks and credit unions, which they have about 5,000 of them in their portfolio. We partner with them on all the go-to-market strategy and sales strategy, and we do the deployments.

CoreInsights, that overlays on top, basically looks at the entire ecosystem from a customer vantage point and gives an overview of what's going on. What's the demographics as far as how much money does that customer have in the bank? What's their credit rates? All those types of things. What's their typical transaction history might be. We are able to bring that stuff to light using AI to, say, give deeper insights on what the bank might be able to offer to that customer as far as they call in looking for a car loan. Oh, I can look at this. Oh, you're going to get this type of credit rating. You're going to get this type of interest rate. Where we're going is with our AI-first engagement layer, and this is where AI up front, humans where it counts the most.

Put people where you need them to take care of the problems that we can't knock down. I'll give you, hopefully, if nothing else, we'll do a quick demo on CoreInteract, just so you guys can hear the quality of the voice and how it interacts, just to give you an example. It's live, it's risky, put my reputation on the line here, we'll do it anyhow. This is where we see we're going. Roughly around this $13.5 million. Again, I'm not trying to say, this is Jerry and my view if we don't do these types of things. This is what we're driving. With or without new investors, this is where we're headed, period. Our consulting services, that's a growing area for us. CoreInsights will be a value add piece. CoreEngage is going to be a huge driver.

CoreInteract to us is our big winner. This is where we're betting big on where we want to take the company in the future and drive a lot of our new customers. MaxCloud UC is our cash cow. That's our foundation. That's our roots, where we came from. It feeds the engine. Okay. Here's what we're going to do. We're going to try to do a live demo of CoreInteract, just so you can hear it. Again, anytime you're doing it, this is actually running in a dev system. I'm going to make a live call into it. It's either going to work, really what I want you to focus on, the quality of the voice, the interaction. We're just going to run through it and just do kind of a security check with it. It'll check who I am. It's going to look at my savings balance.

It'll do some checking balance. We're going to give this a shot. We'll see how it goes. Sorry, guys.

Hi, thank you for calling Altigen Communications, Inc.. I'm Marcus, your virtual assistant. Thank you for calling Altigen Communications, Inc.. You are speaking with our virtual assistant. How can I help you today?

Hi, Marcus. I need to check my savings account.

Are you calling from the phone number registered with your account?

Yes.

Could you please tell me the last four digits of your account number?

4729.

Thank you. That matches our records. I'm now sending a one-time passcode to your registered mobile number. Please read it back to me when it arrives.

648102.

Perfect. That's correct. I've successfully verified you. What would you like to know?

Can you tell me my recent transactions?

Your recent transactions are as follows. On April 2nd, there was a debit of $42.18 at Whole Foods Market. On April 1st, there was a credit of $2,150 from a payroll deposit. On March 30th, there was a debit of $89.99 for your electric utility bill. On March 29th, there was a debit of $15.75 at Coffee & Company. On March the 28th, there was a debit of $120 for an ATM withdrawal. Is there anything else I can help you with today?

Yeah, I'd like to transfer $500 from that account to my checking account.

I can help you with that transfer. For the transaction, could you give me the last four digits of the checking account you would like to send to?

8815.

Thank you. To authorize this transfer, I'm sending a separate one-time passcode to your registered mobile number. Please read it back to me.

503792.

Just to confirm, you would like to transfer $500 to the checking account ending in 8815?

Yes.

Shall I go ahead?

Yes.

All done. Your transfer was successful. Is there anything else I can help you with?

Yeah. Can you tell me your current auto loan interest rate?

Our current auto loan rates start at 6.49% APR for a 36-month term and 6.99% APR for a 60-month term, subject to credit approval. Would you like me to connect you with one of our loan officers to discuss your options?

Yes, please. Now he's going to transfer the call, and it's going to come back to my cell, and I'll pick it up, and what he's going to do is he's going to give me basically the reason why the call's coming to me.

All right. I am connecting you with one of our loan officers now. Please hold for just a moment.

Okay. We'll end it there, though, guys, but you get the idea of the capabilities that we've put into this platform and the use cases, and it just starts with just the basic, "Hey, let's knock off those 30%, 40%, 50% of those general transactions that happen." The deeper we integrate, the more we can do, the more automation we can create, and the more tasks we can take on. Okay. Just to kind of recap here, again, enterprise value roughly $9.5, our EV sales 0.71. Solid foundation, consistent revenue, profitability. We have new cloud solutions. We have our new AI strategy in place. We have the delivery team to make it happen. We have the right strategic partners. Again, Fiserv is a key one for us, and we work with them regularly.

Then we also have the first early signs of our revenue that really gives us the growth strategy. We emerge from, hey, we've stabilized the business, we've got a solid performing business. Now the next piece is how do we turn into that growth company? With that, I want to give time for any questions that you might have. Thoughts, comments, emotional outbursts. It's early. Hand you this.

Speaker 2

I was impressed with the back and forth there. I did notice there were a few spots there where it was delayed. Like you said, maybe there's a possibility to improve that.

Speaker 3

Yeah. This is the risk of doing those live. That's running in an actual demo environment, so it's not what we would consider production ready, so may not have all the compute, may not have all the token bases available to it.

Speaker 2

Sure.

Speaker 3

Yeah. That was the risk I was worried about, was some of the lag.

Speaker 2

Thanks. Can you describe the revenue-sharing model with Fiserv and maybe the architecture of the economics with Crexendo?

Speaker 3

With Crexendo, what I have done is entered into an agreement where I basically bought a bulk set of channels, for concurrency on calls. I've got 500 channels available to me. The idea in my business around that space there is to oversubscribe those 500 channels, right? I've got a fixed cost there. If I sell one or if I sell 20,000, my cost is the same. The only thing that changes is I also have my own SIP services, I gain additional revenue based on my SIP services that go with those 500 channels on utilization. My fixed costs are the same. The more seats I put into it, the more my margins grow, and then the value on top of it is my revenue from my SIP service minutes.

As far as my arrangements with Fiserv, Jerry, you've been working that product or working with that customer for almost 15, 20 years. Do you want to take that question real quick?

Jerry Fleming
Chairman and CEO, Altigen Communications

Sure. Fiserv typically offer Fiserv a discount off of MSRP, they buy from us roughly 30 points off of our recommended customer price. They can mark it up whatever they want. Typically, they'll mark it up higher than that. They're in full control of the pricing. Everything's on Fiserv paper. The sales reps are commissioned on the revenue just as if it were Fiserv products. We've been talking about this for a long time. We really think we're close to a breakthrough with the new technologies here. Obviously, with a $20 billion company, it takes the time to turn that ship, but once it gets sailing and steaming ahead, there's plenty of opportunity there. It's been a very good business partnership. We think it's going to be a great one.

Speaker 3

Any other questions, guys? We'll be around here for the next two days. Really appreciate your time. Thank you for coming. If you'd like to learn more, stop by our booth. We're at 215 in the company room, please stop by and see us. We can spend some more time. Thank you very much.