Greetings. Welcome to the AltiGen Communications fourth quarter and fiscal year 2023 results conference call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. Please note, this conference is being recorded. I will now turn the conference over to your host, Carolyn David. You may begin.
Thank you, John. Hello, everyone, and welcome to AltiGen Communications earnings call for the fourth quarter fiscal 2024. Joining me on the call today is Jerry Fleming, President and Chief Executive Officer, and I'm Carolyn David, Vice President of Finance. Earlier this afternoon, we issued an earnings release reporting financial results for the period ended September 30th, 2023. This release can be found on our IR website at www.AltiGen.com. We have also arranged a replay of this call, which may be accessed by phone. This replay will be available approximately one hour after the call's completion and remain in effect for 90 days. The call can also be accessed from the investor relations section of our website. Before we begin our formal remarks, we need to remind everyone that today's call may contain forward-looking information regarding future events and future financial performance of the company.
We wish to caution you that such statements are just predictions, and actual results may differ materially due to certain risks and uncertainties that pertain to our business. We refer you to the financial disclosures filed periodically by the company with the OTCQB over-the-counter market, specifically the company's audited annual report for the fiscal year ended September 30th, 2022, as well as the safe harbor statement in the press release the company issued today. These documents contain important risk factors that could cause actual results to differ materially from those contained in the company's projections or forward-looking statements. AltiGen assumes no obligation to revise any forward-looking information contained in today's call. During this call, we will also be referring to certain non-GAAP financial measures.
These non-GAAP measures are not superior to or a replacement for the comparable GAAP measures, but we believe these measures help investors gain a more complete understanding of results. A reconciliation of GAAP to non-GAAP measures and additional disclosures regarding these measures are included in today's press release. Now, it is my pleasure to turn the call over to Jerry Fleming for opening remarks. Jerry?
Thank you, Carolyn. Hello, everyone. Thanks for joining us on today's call. I'm first going to review our fiscal 2023 results, and then I'll proceed with an update on our business plans and opportunities. After that, I'll turn the call back to Carolyn for a detailed review of our Q4 and full year FY 2023 financials. So earlier today, we reported revenue of $13.7 million for our fiscal 2023, excuse me, 2023 year. That was a 15% increase compared to our fiscal 2022 performance. On a P&L basis, we reported a GAAP loss of approximately $3.3 million, largely due to the non-cash tax-related expense of expiring NOLs. On a non-GAAP basis, we recorded a net profit of $300,000 for fiscal 2023.
Our FY 2023 cloud revenues were essentially flat compared to FY 2022. This can primarily be attributed to the relatively late in the quarter release dates of our new solutions. As a result, we did not experience substantial revenue contribution from those solutions in FY 2023. We do expect that to change and realize a much more significant revenue contribution in FY 2024. Our FY 2023 services revenue increased by 117% versus FY 2022, which was largely a function of our acquisition of ZAACT Consulting in FY 2022 and not contributing to the AltiGen full revenue picture for that year on a comparative basis. I'll now move to a discussion of AltiGen's current state of business. Our legacy on-premises MaxCS PBX business declined year-over-year due to new releases now only available via our cloud solutions.
As such, many customers not wanting to move to the cloud have opted not to continue to pay for their software assurance or software maintenance programs. Since we no longer offer on-premises solutions, we expect to continue to experience a decline to zero in this business. But it is a business model that we can no longer profitably maintain. Moreover, we expect much, if not all, of that decline to be offset as the majority of those on-premises customers migrate to our new cloud-based UCaaS solutions. Regarding our legacy hosted MaxCS PBX business, we've also been facing headwinds as one of our resellers has been migrating legacy hosted MaxCS customers to a non-AltiGen cloud solution. The impact of this, which has been going on for quite a few quarters, is diminishing each quarter and should largely be behind us in the next handful of quarters.
As many of you know, we've been working on the introduction of a new UCaaS platform called MaxCloud, which will replace both the legacy MaxCS on-premises and hosted products. While we haven't yet gone into full launch mode, we have been actively putting initial customers on the new MaxCloud platform. To date, we have 20 customers representing approximately 600 subscribers on the new MaxCloud platform. A full launch is planned for calendar Q1, in which we'll target initially our approximately 500 on-premises customers that still remain, which collectively have roughly 15,000 active users, as that customer segment represents the largest incremental revenue opportunity for AltiGen. We'll secondarily target for migration to MaxCloud, our current 300+ hosted MaxCS customers. We'll prioritize those based on their need and desire to adopt a full unified communication solution.
Transitioning to Fiserv, which is our largest business partner at $17 billion in revenues and the world's premier financial services solution provider, our cloud business with Fiserv grew approximately 10% in FY 2023 versus FY 2022, all based on customer adds for our new UCaaS solution and the FrontStage Contact Center. Fiserv also has a base of approximately 90 legacy MaxCS customers, both on-prem and in the cloud, who are targeted for migration to the new MaxCloud platform and FrontStage. However, meeting Fiserv's restrictive security requirements has proven to be quite an arduous task, and it has delayed the start of that migration process. However, we are now very close to resolution of those issues, and this will enable Fiserv to soon begin the migration of their legacy AltiGen customers to our new cloud solutions.
Once this happens, we will realize additional incremental from those customers from the new MaxCloud platform. Continuing with Fiserv, the first customer has now gone live on our new Secure SIP customer—pardon, our new Secure SIP service, which both authenticates the device a caller is using to access an account and uses voice biometrics to confirm the caller's identity. Together, these technologies are highly effective at preventing fraudulent access to customer accounts. The revenue to AltiGen from the first customer is approximately $7,500 per month. This is right in line with our expectations for the average Secure SIP customer to generate revenue between $5,000 and $7,500 per month. To provide some context on the revenue opportunity, Fiserv plans to target all 1,500 bank and credit union customers using our IVR with the new Secure SIP service.
Finally, turning to the services side of our business, we acquired a Microsoft Gold partner, ZAACT Consulting, about 18 months ago. Now that we've fully integrated ZAACT into the AltiGen business, we're in the position to start driving growth. On our previous earnings call, I referenced the fact that a state Department of Transportation customer recently extended our current contract with them for an additional year to the tune of $3.5 million. That same state agency further awarded a bid to AltiGen for a new long-term contract in the amount of $12 million over five years. Just last week, we received the contract for that bid for signature. We're now just waiting on a counter signature from the state agency to formalize the agreement and get started work on that new agreement.
To further drive our services business forward, last month, we hired a new director of consulting services who has extensive experience in software development, project management, and IT consulting. He initially will be focused on managing and growing the opportunity with our state Department of Transportation customer, but will also be targeting new customer logos in targeted vertical segments in order to accelerate growth in our overall services business. Unfortunately, due to confidentiality requirements, I am precluded from disclosing more information at this time on that topic, but I do hope to be able to do so on our next earnings call. On that note, I'd like to spend a few minutes on AltiGen's future state.
We've made a number of adjustments in our business model and in the organization structure to prepare for some exciting new opportunities which will accelerate our business growth. From a practical perspective, UCaaS and CCaaS solutions are fast becoming commoditized. As an example, for Microsoft Teams alone, 38 vendors have either had their CCaaS solutions certified by Microsoft, or they are currently going through that process. Of course, AltiGen will continue to offer both UCaaS and CCaaS solutions, as companies are still in need of those solutions, and we do have a sizable customer base to maintain. However, in order to truly accelerate growth, we need solutions that offer a unique customer value proposition, are easily cost-justified, and can address markets which have a revenue potential to AltiGen of a minimum of $50 million in annual revenue.
With that in mind, given that our number one vertical market is financial services and our number one partner is a $17 billion market leader, we are going to focus our initial efforts on Fiserv. On top of the AI capabilities we're adding to the IVR solution, we will fast follow with web chat-based conversational AI, leveraging Azure OpenAI and Azure AI services, otherwise known as ChatGPT. Now, unlike most vendors who position their AI solutions in this space as essentially 24/7 customer service assistants, because of our back-end integration to Fiserv core banking software, AltiGen will also be able to offer the ability for banks and credit union customers to increase sales of their financial products via conversion of website visitors, all based on the new AI technologies that we'll be introducing.
We're targeting calendar Q1 for prototypes of the new AI service, with the first preview customers coming on board in calendar Q2. Since the requirements are virtually the same for all banks and credit unions, as we gain traction with Fiserv customers, we will make the new AI service available to all 9,000+ banks and credit unions in the U.S. We're further developing plans to offer a series of interrelated but independent web-based AI analytics solutions targeted at the financial services vertical. These new applications are being designed for customer self-service, meaning bank and credit unions can sign up via the web and get started without AltiGen having to go through extended sales cycles. Clearly, this model is designed for scale.
Assigning context to the opportunity for these new AI fintech solutions, the price points for each unique application will be in the range of $500-$1,000 per customer per month. So doing the math, every 1,000 customers for each application will be expected to generate $500,000-$1 million per month in revenue to AltiGen. Now, that concludes my review. At this time, I'll hand the call back to Carolyn. Carolyn?
Great. Thank you, Jerry. For our 2023 fiscal fourth quarter, we reported total revenue of $3.5 million, down roughly 2% compared to Q4 2022. Total cloud services revenue for Q4 was approximately $1.98 million, compared to $1.94 million in Q4 last year. Our services revenue decreased to $1.1 million from $1.2 million in the prior year quarter. Gross margin was 62%, compared to 64% in Q4 last year, representing a decrease of approximately 100 basis points. This decrease was primarily result of a mix shift towards higher professional services revenue resulting from the ZAACT acquisition. GAAP operating expenses for the quarter totaled $2.1 million, 27% lower than the comparable period last year.
The year-over-year decrease was mostly related to a one-time acquisition-related expense recorded in Q4 of the previous year. On a non-GAAP basis, operating expenses totaled $2.1 million for Q4 compared to the prior year of $2.3 million. GAAP net losses for Q4 was approximately $2.8 million, or -$0.11 per share, compared to GAAP net loss of $764 thousand or -$0.03 per share in the prior year quarter. As Jerry mentioned previously, our fourth quarter results included a non-cash tax expense of approximately $2.7 million associated with the company's income tax rate, which differs from its statutory rate, primarily due to expired NOLs.
On a non-cash basis, net income was $145,000, or $0.01 per diluted share, compared to non-GAAP net income of $200,000 or $0.01 per diluted share in the prior year quarter. Now let's turn to liquidity. We ended the year with $2.6 million in cash and cash equivalents. Our working capital was $2.1 million, compared to $2.4 million in the prior year quarter. Now, that concludes the financial summary. I will now turn the call over back to Jerry. Jerry?
Okay. Thank you, Carolyn. Just in summary, we feel like we shored up the business and are now able to put the vast majority of our focus on execution to drive both incremental revenues and profitability for our current offerings. This applies to both our software and services lines of business. At the same time, we've assembled a smaller team of technical experts who will be working to crystallize plans and products leveraging AI, focused on financial services with an emphasis on new hypergrowth opportunities. Initially, this focus will be on the AI fintech solutions I referenced earlier. Now, our next earnings call is targeted for mid-February. At that time, I expect to be in a position to re-reveal further details regarding specific plans, solutions, and opportunities, both with, with respect to our services business, our software business, and our new AI business.
With that, I'll now turn the call back to the operator.
Thank you. At this time, we will be conducting a question-and-answer session. If you would like to ask a question, please press star one on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star two if you'd like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment please while we poll for questions. Once again, please press star one if you have a question or a comment. The first question comes from Chris Tuttle, Private Investor. Chris, please proceed.
Hi there. Thanks for all that information and for taking my question. I apologize if I missed it, but I'm trying to understand a little bit more about some of your new initiatives. And, I guess my main question is: to what extent is Fiserv sort of working with you in your existing relationship to address these additional opportunities they would be able to offer? So are they like a close working partner with you? Is this coming from them? Like, what's the relationship on the new things that you're working with, with respect to Fiserv?
Right. That's a good question, Chris. Thank you. The... And so it's in some stages because some of these things, you know, they just don't have the expertise. Let me start with the conversational AI for the IVR. These are direct requirements from Fiserv, and we're building to their requirements, so we meet with them, geez, probably daily to build out that solution. Then the extended conversational AI, the web-based AI, they've also fed us requirements, but they don't have the detailed knowledge that we do regarding AI, so that's probably, I'll say, a little more driven by us. And then we get to the new hyper growth opportunities. This is beyond what they're thinking, right? Because they're worried about day-to-day sales, beyond what they're thinking.
But, you know, we certainly have floated the idea conceptually past them, and it's, it is something that their customers desire. And we haven't just, we haven't just floated that by Fiserv, but other banking and credit union executives as well. So it's, kind of spans the whole gambit.
Okay. All right. That's helpful. And then my only other question is, and again, I apologize if I didn't quite grok this, but so you had that renewal that came from, I believe it was Connecticut, on sort of, the sort of, you know, government agency portal work or, or whatever you wanna call it. I think what I was hearing you say is that you guys are gonna invest in building that business. Is that—did I hear that right?
We are investing in building that business. You did hear it right. And you said state of Connecticut, I didn't. I think that may be out there in the public domain. I was simply referencing the Department of Transportation. There's some question on our ability to disclose that, and that's why I'm not trying to be coy here. So yes, we were awarded from the state agency a $3.5 million contract last July that runs through June 30. Since there was another bid in that meantime, it was awarded to AltiGen, but a bid award is not a contract. So last week, we got the contract for that new bid, and that's the $12 million for five years. That is supposed to take effect on February 1st.
We're waiting on final signature from the attorney general for that, but we are still working on and burning down the $3.5 million contract, which will be rolled into the $12 million contract, you know, once that is officially executed on the state side.
I get it. That's helpful. I'm no genius. I think it's on their website, you know, but that's how I learned about it.
Yeah.
So my just follow-up on that is, is this replicatable? Is this type of service that you're doing for them something that you think is could be effectively replicatable with a, you know, reasonably, you know, reasonable sales cycle?
Yeah.
You know, not, not extended.
Sure. Well, the answer is, maybe. I'll, I'll tell you, Chris, and let me try to explain that. This is actually a complex project. It's been going on for seven years, and hopefully it'll go on for seven or more. But, there are many modules. Some are probably quite specific to what this particular state agency is trying to accomplish. Some are more generic and certainly can be applied to other state agencies. So yes, we're in the process of assessing that right now and saying, "Okay, guys," and this is, you know, with our partner at the state, "Hey, you guys have really benefited." And they will tell you, or they hopefully will tell us all at some point, that we're saving them over $10 million a year with what we've done.
So, yes, we would love to be able to take this out and are assessing that. I can't say we can guarantee that we would be able to reuse all of the code, but we can certainly reuse the intellectual knowledge that we've gained to be able to build something similar for other state agencies in similar situations.
Okay. That, that's encouraging. I thought it was a pure one-off, so it's got potential, and that's great to hear. So again, thanks very much for taking my questions. I appreciate it.
You bet. Thank you.
If there are any remaining questions, please indicate so now by pressing star one on your touch tone phone. The next question comes from Jason Revland, private investor. Jason, please proceed.
Hi, Jerry. Thanks for taking my call today.
Hi, Jason.
My question relates to the some of the AI offerings that that you're developing with Fiserv, and you're and you're talking about leveraging that expertise into something more broad, more broad in the financial services arena. I'd just like to know what you think your competitive advantages will be when you ultimately go to market for these with these new services as you had referenced. Competitiveness in other UCaaS areas, what will your competitive, competitive advantages be in these new AI-type offerings? And could you kind of be considered a, you know, kind of a, kind of a go-to solutions provider with this niche AI offerings?
That would be the plan. So yeah, I think that's a great question, Jason, and so let me try to—hopefully, I can answer it as well as you stated your question. So, the, there's several advantages. One is that out of all the AI vendors, and, you know, these guys are, you know, coming up, you know, coming out of the woodwork these days, only one has Fiserv reselling their solution. So that gives us a decided advantage for Fiserv customers. So that's number one. Only one, and that's us, has integrations to all of the Fiserv cores. And, you're probably aware that Fiserv has grown through acquisition. They have 13 different core processors running at their bank and credit union customers, sites. We're the only one, because of our long-term relationship, that has integration.
The key to the integration is I can't perform AI on transactional accounts if I don't integrate to that customer database. We're the only guys that do that across the board. And then number three, I'd say the last one, is that most of the AI vendors will come out and say, "Guys, hey, we've got this very cool technology. Can I show you how it works? Here you go." Our approach is a little different because we do have extensive experience in this market. We have extensive knowledge of how things work in the financial services world, and I'm talking specifically community banks and credit unions now. We are gonna offer our AI service as a managed service.
We're just not gonna dump it on the customer and wish them good luck and give them some training. The reason for that is that they can do it on their own if they want, but the reason for that managed service is that the banks and credit unions, and most of the banks and credit unions we deal with, are somewhere between, and they can be somewhat smaller or somewhat larger, but generally between 50 and 300 people, right, employees. They do not have the staff that has the expertise to develop an AI solution, right? So who are they gonna rely on? There's where we come in. We will offer this as a managed service for a cost for less than they could hire one employee to maintain, and that one employee takes vacation, gets sick, and quits, right?
So we will offer that managed service and just take care of things. Much like you can think of this like a company's offering website optimization and website management on behalf of, you know, on behalf of their customers. We will do that on the AI basis. Now, that's for the, that's for the generic AI. I'll call it generic AI, conversational AI. For the other solutions that I referenced, the AI fintech that we have, you know, in the planning stages here that we'll be offering on the, the web-based, hyperscale model, nobody's doing that. So we have a—we think we've figured out a couple of very unique things that we can be offering, and right now we've got two at the top of the list that we can be offering, that nobody else is offering, that provide some very interesting analytics.
In this market, community banks and credit unions, they're very, very dependent or interested in what their peers are doing. So our solutions will also include what I'll call anonymous or not documented peer data, so they can compare their performance to their peers. And so we have... Again, I don't want to provide any more info at the moment, and again, not because we don't know what we're going to do, but we don't want to give the competition any heads-up here until we get something launched. But the, I think, for all those reasons, you know, this niche, you know, should serve us very well.
That's great color. Thanks for elaborating. Appreciate it.
Yep, you're welcome. Okay. Operator, are you still with us?
Yep. Hello?
Yeah, I'm assuming, gentlemen, ladies and gentlemen, the microphone is still open. I'm waiting for the operator to jump back in.
Your line is live.
Jerry, can you hear me? No.
Yes.
Hey, Jerry?
We- Yes.
This is Mash. I don't know if I got through with a question. I didn't hear if I got through it. I'm accused-
You did, Mash. There's some cross talk going on as well, but you're through loud and clear here.
Just a quick question. I know this is, this comes up a lot, and you're kind of sick of hearing it, but in terms of, you know, maximization of shareholder, you know, kind of value kind of thing, and, you know, looking at a buyback or looking at an approval about buyback, has your board met on that yet? And what does that look like right now for you guys?
Yes, good question. I think I've heard that before, and I do have an answer for you. So, we did review this at our board meeting earlier this week. We've spoken to several. I guess, Carolyn, the term is brokers, but financial firms that can affect the buyback for us under the 10b5-1 trading program rules, what we'd be looking at. The board has determined that right now, the best use of our capital is to use to invest in initiatives to grow the company. They're certainly open to the idea of a stock buyback, particularly on a program trading basis, but feel like right now is not the ideal time to implement that.
But, the board has agreed to review that, revisit that on a quarterly basis, Mash. I know that's a question you've asked more than once.
All right. No, I have no more questions. Thanks.
You're welcome.
We have no remaining questions in queue. I'd now like to turn the floor back to management for closing remarks.
Okay. Thank you, and thank you everyone for joining, today's call. As I mentioned, during my track, we are going to hold the next, earnings call, we're anticipating mid-February. We normally hold it at the end of January. Just gonna push it back a couple of weeks because I want a little bit more time to get information out, to our shareholders. That I think, that extra couple of weeks will afford us that time. So we look forward to talking to you on our next earnings call and, providing you, with hopefully some very exciting updates. Thank you very much.
Thank you, everyone.
Thank you.
This concludes today's conference, and you may disconnect your lines at this time. Thank you for your participation.