Damer och herrar. Honored shareholders, ladies and gentlemen. Volvo CEO and manager Olof Persson. [Foreign language] God eftermiddag allihop. Good afternoon. I wish you warmly welcome to Lisebergshallen and to this AGM for AB Volvo. 2013 was a very eventful year for the Volvo Group. I will give you a sum up of what's happened during the year in a little while. First, according to tradition, we are going to present the Volvo Technology Award. This award was presented for the first time in 1988. This is the 27th time that we present the award. It's given to outstanding technical contributions in the Volvo Group. This year, it's an innovation that has received a great deal of attention and a lot of appreciation from our customers. What I'm talking about is, of course, the Volvo Dynamic Steering.
You all saw the Jean-Claude Van Damme video where he makes his epic split between two trucks. As you probably know, the video in itself has been enormously successful and has been shown over 70 million times on YouTube. As late as last week, it was also awarded the Swedish Communicator of the Year award. What this video shows, in addition to an unusually agile 53-year-old action film actor, is the incredible precision with which you can reverse between two new Volvo FH trucks. The explanation is, of course, Volvo Dynamic Steering. We are going to watch a short video to explain how this technology really works.
According to a survey conducted by the European Agency for Safety and Health at Work, 54% of women and 37% of men in the transport sector in Europe have musculoskeletal problems. For truck drivers, these injuries are most concentrated in the back, shoulders, and neck, since driving heavy vehicles causes many drivers to tense up behind the wheel. Volvo Dynamic Steering works through a precisely controlled electric motor, which is mounted on top of the hydraulic steering gear. The motor is controlled 2,000 times per second based on the input from the driver and the onboard sensors. Its purpose is to provide precise steering control in every situation. Volvo Dynamic Steering has four main benefits. It takes away the physical effort of steering at low speed. The driver can turn the steering wheel with very little effort, regardless of how heavy the load is.
It improves directional stability at high speed, so that no small steering adjustments are needed. It diminishes the effects of road disturbances, such as bumps and potholes. It detects and balances out directional deviations, including strong side winds. In addition to this, the steering wheel returns to its original position perfectly, even after reversing.
The difference with the VDS is that I don't get as tired nowadays when I'm driving my truck. I don't get the heavy strain on my neck, my back, and my shoulders, and I don't feel as tired when I come home. Well, the difference is that it was much heavier before, and when you get older, you get stiffer, and it's difficult to make the effort. You use up a lot of energy, and you get more tired. Today, I notice that when I get home, I feel so much better and I'm a better driver. Honored shareholders, it's a great honor for me to present the Volvo Technology Award for 2014, and I'd like to welcome onto the stage Håkan Andersson, Gustav Neander, Sten Ranghult, Jan-Inge Svensson, Kristofer Tagesson, and Henrik Wiberg.
Now, according to tradition, we will give you your diplomas. Jan-Inge. Håkan. Congratulations. Gustav. Sten. Congratulations to you, too. Kristofer. Last but not least, Henrik. Congratulations to you, too. Jan-Inge, I've prepared some really difficult questions for you. I thought we could take them here. If you look at the picture, you see yourself during an ordinary day at work. What are you holding? It's the VDS unit, the one that makes the whole thing work for the driver I know you've been working a long time to develop this technology. How does it feel when you get this kind of reception? Well, it feels amazing. We've been working hard for many years, and now we can see how the results are really benefiting the community.
It's been interesting for you because you've become a bit of a film star as well. You were involved in the making of the video with Jean-Claude Van Damme. Could you even dream about this development eight years ago? No, of course not. I was involved in the hamster dumper as well, and I thought, this is a once in a lifetime event, and then it's just been going on and on. Perhaps that's an alternative career for you. Possibly. I hope you will stay with us for a long time before you decide to become a film star instead. There are some people who say that Volvo Dynamic Steering is the most important innovation within steering since power steering was introduced in the 1980s. Of course, it's a major advantage that puts us ahead of our competitors. Where did you get the idea?
Well, you could say that it was sort of in the air. We looked at passenger cars when they had introduced power steering, and that's where we got the idea from. Then it's just been rolling on, and we did it in our own way and apparently it turned out really well. Jan-Inge, I know that you would like to say a few words. The floor is yours.
Well, we've had our ups and downs in the project, and we've had our due share of bumpy roads and strong winds. Now we're standing here in front of you, incredibly proud to receive the Volvo Technology Award.
We'd like to thank everyone who has contributed to Volvo Dynamic Steering, all of you who are not invited onto the stage today, but I hope you feel that this is for you as well, and you've done a really fantastic job. It's been an exciting and very pleasant journey. We started thinking about this in 2006 after looking at passenger cars, where they started introducing systems for active steering. We felt that the advantages for trucks would be much greater, and so we initiated a development project. The vision was to create a system that would make the truck easier to drive and that would alleviate the problems for all drivers who are suffering from repetitive strain injuries. We built a prototype, and we asked a number of people to test drive it.
It turned out that there weren't enough positive grades for the overwhelming reaction that we received. Since then, it's been full speed ahead, and the project was initiated in earnest in 2008 when CPAC Systems got involved. I think the key to success has been that everyone who was involved in the project understood the potential of Volvo Dynamic Steering right from the start, and we've been working hard towards our common goal. We've focused on the product, and we've had a fantastic team spirit. The project reached its peak in September last year when we released the system in the market.
Some of us were lucky enough to be able to participate in the advertising videos where the hamster Charlie drives an FMX up a winding road in an open cast mine, and the Hollywood icon, Jean-Claude Van Damme, makes an epic split between two FMs at sunrise. The video has received a lot of attention in the media, but we mustn't forget who is the big star in the videos. It's our new system. All around, on the roads all around the world, there are millions of heroes who make the world go round. They make sure that the milk gets to the food store. That gravel is put on icy roads, that the planks reach the builder. Among these drivers, there are many who suffer from pain and aches on a daily basis.
We hope and we believe that Volvo Dynamic Steering will make a difference to them in their daily work. One example of this is Henrik, our field test driver, who you could see in the video before. He can now drive his logging truck with Volvo Dynamic Steering without symptoms after having problems with his shoulders. The journey doesn't end here. Volvo Dynamic Steering is good already now, but we also see this system as a platform for future functional development. We've put the first hurdle behind us. We've stopped for a while to take a break. Now the journey continues. We hope to see you again somewhere along the journey. Once again, thank you so much from all of us.
Thank you. Get the photographer in here. Henrik, make sure you squeeze in.
[Foreign language] Thank you so much. A warm hand. Thank you all. I thought I'd spend the next few minutes telling you a little bit about 2013. It was a very eventful year for Volvo Group, as I mentioned. Before I move on to talking about 2013, I thought I'd say a few words initially to ensure that you all understand precisely where in the process we are in the Volvo Group. We're somewhere in the midst of the largest transformation program ever initiated by our group. I think it's important to bear in mind why we launched this program.
We in senior management and many of our employees saw that if we changed our ways of working, if we worked in a more efficient manner as one company, we could clearly see that the Volvo Group had a lot more to give to reach its full potential. We did this against the backdrop of the very successful globalization and growth phase that we've experienced over the past 10 years. The program covers a total of four years. You could say that it has two parts. One is the work on continuous improvement, which we're permanently focusing on processes, efficiency improvements, etc. In addition, we have a special theme for every year. That is the theme we focus on in particular for that particular year, including a vision that by December of 2015, we will have completed the entire transformation program.
Going back in 2012, last year, I told you a little bit about the organization. I'd just like to recap and emphasize that we made a number of very important and thorough changes based on decisions made back then. In 2012, we laid the foundation for the new Volvo Group, for our new working methods, which we wanted to have implemented fully by 2015. We're talking about a new organization, not just a case of shifting the organizational chart, but focusing on how we work together, how can we ensure that we improve our efficiency, how do we make sure that we make the most of our enormous resources and assets within the group.
We also rolled out a new strategy to be extremely clear, both in relation to you as shareholders, the market, and not least, internally to all our employees. Everyone knows precisely what we're expecting of them, what do we hope to achieve over the course of these number of years so that we can reach the final anticipated phase. We went through and revised our brand strategy. Our brands is one of our greatest assets in the group. What we did in 2012 was to ensure that we truly focused on our given positions in the market to ensure that we used every single one of our brands in the most efficient manner possible. In 2012, we've seen thorough changes in depth at the start of this transformation. 2013, our main focus for today's meeting.
I think you can sum up this year in a very efficient manner by using this heading. It was hectic, it was costly, and it also contained a number of successful launches. If we start with the launches, Volvo Trucks, first of all. We started in September 2012, from then on, in the biggest launch for the past 20 years, the FH Classic saw the light of day. About 20 years ago, we've had a number of upgrades, but what we're now sending out onto the roads and selling to our customers is a completely newly developed platform, a new type of truck. We're not just talking, we're talking a lot about the FH, but it's a completely new FM, FMX, etc.
We have reviewed the entire program of products to ensure that we're competitive and that we have a good program which really corresponds to the premium status of the Volvo brand across the globe and in particular, to start with in Europe. That was a large scale launch. Let's look at the Renault launch, which came in the summer 2013. We see that if Volvo was a large scale launch, the Renault launch, as a company, was probably the single largest launch in such a short period of time ever for any brand. We replaced in one single day the entire product range.
Normally, you'd do it in sequences, but we decided that it was better to take a thorough, genuine step for the Renault brand once and for all, because the difference between the new and the old version is so significant that we made a huge leap and we started in the summer of last year. Last year was also the year when we, for the first time in the Volvo Group, launched our own in-house designed truck for the Asian market, a truck which was designed in Asia, will be produced in Asia, will be sold in Asia with Asian Suppliers, I'm referring to UD Quester, of course. It's more than a truck. It's an entire family of trucks on the heavy duty segment to serve the Asian market.
I'll be getting back to the importance of the Asian market as we move forward a little bit later in my address. In December of last year, finally, Eicher, our joint venture partner, came in with a completely new product range, which was launched in December. A range where they've gone through medium-duty and light trucks. We've talked about this. These are well-known launches. They've been getting a lot of publicity, but let's not forget the other business areas where there were important, significant launches on buses. Volvo Buses took further steps to strengthen already strong market shares in the electrification of bus travel. I firmly believe that when it comes to city buses in the future, the electrification will be extremely important. We started quickly with first the hybrids and then the plug-in hybrids, and we looked at fully electrified buses.
We've been successful in various parts of the globe in the launching of this type of product. Construction equipment has gone through a major engine and motor program to comply with the ever-stricter requirements, not least in Europe and in the U.S. Penta has also launched a number of products, mainly in the industrial segment. It's been a year full of launches. We also say hectic in the heading to this slide. It could be hard, I think, to imagine as an outsider the extent of the activity, which a launch of this nature would drive in a company. We have major launches, Scandinavia, the Bangkok or other trade fair exhibit venues, of course, but it's a lot more, a great deal more.
Thousands and thousands of dealerships, of dealers, of resellers have had to be trained, production systems that need to learn to build and assemble completely new products while still assembling the old versions. It's about ensuring that you have the right logistics in place to get thousands of new article numbers and items in place. It's how you organize your team of engineers to make sure that they're permanently attentive to any initial problems, firefighting, and other problems to deal with. This drives the level of activity in the company in a phenomenal manner. If, in addition, you also look at the large number of launches last year, we really can see that it has been hectic and therefore also costly.
I'm going to get back to the financials later on in today's AGM, but let me say already at this stage that we're obviously not satisfied with the 2013 results. On the other hand, let me also underline that what we've done, as I see it, is investing in the future. We've laid a very stable platform for future development. We also say here that the launches were successful. How do we measure success? Well, we look, of course, at the feedback we get from our customers. We look at the professional reviews and other media writing about our products, and we see that for all the launches, they've been received in an excellent way, but it's only when we start selling and we bring it to market that we can start measuring true success. To me, it's very important to look at market share, therefore.
Here's the development in market shares from 2012 to 2013. If we look at Volvo Europe to start with, we see that we are now on an annual basis of last year at 16.3%, up from 15.6%, 12 years earlier. From a historical perspective, this is a very high and good market share for Volvo Trucks. If we look at the latter part of 2013, we find that we entered into a very positive trend. Over the second part of last year, we had figures reaching 17%, 18%, 19% by way of a market share for some of those months. That positive trend stayed with us moving into 2014, where in January, for the first time ever, we actually exceeded 20% of a market share for Volvo Trucks in Europe. As for Renault, they've had a tougher journey in terms of market shares.
The reasons can be found to a large extent in the fact that the Renault launches came between 9 and 12 months later, after ours. They've had to struggle for a longer period of time with an older product range, an older structure. We're starting to see signs on the Renault side that products are starting to find the way to buyers. We get feedback from customers. We see what the press are writing about us. We're convinced that we've embarked on this journey to reclaim the historic market shares of Renault, where we feel that Renault as a brand should be positioned. It's not just in markets where we've had new products that we've seen a good pace of development. I have to mention Brazil in this context.
It's an extremely important market to us, and the Brazilian team has done excellent work and moved market positions forward in a highly competitive market. A development of almost two percentage points. What's important to note for Brazil is that we're not just focusing on the sale of new vehicles, but we also have a dealership network, an independent network, which reinvests a great deal right now in new sales points, new organization, to have a good after-sales structure in Brazil. That's extremely important now that we're making progress for the future, but also due to the fact that we have a large existing fleet of vehicles already present in Brazil. When it comes to North America, we've seen positive impact on Volvo for the brand, and Mack have been more or less unchanged on a 12-month basis.
We saw during the second part of the year, a positive development. We had an extremely tough first quarter when it comes to North American market shares. Gradually, step by step, we recovered, and we see that we are currently in a positive market share development trend. In Japan, the long journey has begun to reclaim the market share and the position we would like to have for UD Trucks in Japan. We put a lot of work and effort into that. I'm going to get back to that in a few moments. Generally speaking, you could say that 2013 was hectic. It was costly. However, we had many successful launches. Another very important element in 2013 is the foundation that we've laid for continued expansion on the Asian truck market. It's based on local presence, and we have our three legs to stand on.
There's UD Quester, there's India, and there's China. Why is it so important to have a local presence in the Asian markets? Well, let's look at the numbers. Chinese, Indian, and Japanese Southeast Asian markets. Somewhere between 1.3 million and 1.5 million trucks, medium and heavy-duty trucks. The Western segment, trucks produced in Europe and exported or assembled in this region, somewhere between 20 and 25 trucks. 98% of the market in these countries was manufactured by local manufacturer, local producers. If we want to grow and have a good platform in these markets, if we mean business, we have to be local. We have our three legs to rest upon. I mentioned UD Quester already. We've seen excellent welcoming.
We've really been very warmly welcomed selling that product. Our major challenge right now is to step up the pace of production in our new industrial setup in Thailand rather than finding customers for this new product. In India, Eicher is in a highly competitive environment. The Indian market has been very tough since 2013. They've done excellent work, in fact, in maintaining their market shares and in some cases actually increasing them. With Eicher, we are now the third largest manufacturer of commercial vehicles in India. We've invested, the joint venture has invested in production development, new technologies, and in addition, we've launched a new platform. They are very well equipped for the future. Then, of course, a strategic alliance with Dongfeng in China.
This is a company which produced in 2013, 172,000 vehicles, 28,000 employees, and one of the real market leaders in the gigantic Chinese market. We've talked a lot about Dongfeng already. We've shown you pictures and slides. I thought that in addition to having a look at production facilities, et cetera, perhaps it could be nice for you to meet our Chinese CEO, Gary. He's here. A short video clip for you.
My name is Huang Gang, but you can call me Gary. I'm the President of Dongfeng Commercial Vehicles. DFCV is the leading manufacturer in China for medium and heavy trucks. We have ambitions to further strengthen our position here in China and to expand our business to overseas markets. As you can see, I'm standing here in our newly built assembly plant in Shiyan, a city in Hubei province, located right in mid-China. Shiyan is often referred to as Dongfeng City. This new assembly plant was opened in 2011 and has the initial capacity of 40,000 trucks per year with further expansion capability. We have our major industrial assets in Shiyan since the company started in the 1960s. We are investing a lot here right now in the new engine and transmission plants, just to mention a few.
I believe that with Dongfeng's strong position in China and vast knowledge of these markets, in combination of Volvo's international experience and renowned leading technology, we will make a great team. However, after a long period of discussing, maybe the most important success factor is the trust and respect we have built for each other over the years. This will give us the edge when we move forward into the operation mode. Let's make this journey we are embarking on a successful one. Together, we will be the strongest team in the industry. We are here in China ready to move forward and start our cooperation with Volvo. Welcome to Volvo!
Already tomorrow I will tell Gary that he was given a round of applause by the AGM. We've had the most important approvals by the Chinese authorities for this major alliance, and we hope to conclude this towards the end of the second quarter or the beginning of the third quarter. If we look back, what can we see from 2013 when we look into 2014? What is important when we are continuing our journey? On the one hand, it's incredibly important that we use the dynamics that we have today when it comes to organic growth. We have a good start in Europe with the Volvo and Renault trucks, and we will continue to launch those products around the world.
We also have to ensure that we work all the time to make our service network more efficient, and we have a major project ongoing in Europe to do that at present. We must also make sure that we have the necessary volumes of Quester and maintain the positive pace for market development, both in South America and North America. These are our definite focuses for 2014, but the heading is organic growth. Then we have to draw the conclusion that 2013 involved a very high cost level, and we now have to work at two levels to do something about that. We have to cool down the activity level in the organization to get from this very high activity and cost level.
We now need to put the brakes on after the launches, after all the big investments, and focus on a level that is sustainable and profitable. In parallel with this, we have to continue with our transformation program. The transformation program is now entering a phase where we can call 2014 the year of efficiency improvements. We now have to carry out the organizational changes that we think are necessary to safeguard the structure of the group and also put our costs at the right level. We will focus on that as well in 2014. Cool down the organization from a very high level of activities and at the same time, carry out the structure and rationalization that are necessary in order to reduce our costs to become competitive. I feel, of course, on a daily basis that this program and these activities are beginning to bear fruit.
Of course, when you make changes of this kind, you have to be very careful and make sure that you've taken the decisions that are required in order for the organization to go through such a process. I'm not going to go through all the decisions that we took during 2013 and 2012 in order to achieve all this. All I can say now is that the transformation program will be completed by 2015. These are comprehensive decisions, which also means that the organization can focus on the things that are necessary in order to achieve our targets. I'm going to talk about two things here. The European structure to begin with. We take major steps, both when it comes to production, dealers, and service.
From a production point of view, we are doing this to make sure that we are going to have one production system in Europe. Not a Volvo system and a Renault system, but one system. We've taken a number of decisions that we will implement during 2014 and 2015. As I said before, we've also restructured our dealer network. We've worked above all in Eastern Europe and in the regions where the brand has been critical and linked this together with a brand strategy to ensure that a workshop or a dealer can deal both with Renault and Volvo. This means that we have now increased the number of service points in Europe by about 30% or 40%. This is, of course, a major achievement for the Renault brand. The other theme that we're not really talking a lot about is Japan.
Our Japanese organization has undergone fundamental change over the past two years. It started with reducing our sales and administrative staff by 950 people. After that, we've gone through a large number of rationalization measures in the organization and the Japanese production system. After this has been completed, we will have approximately 15%-20% fewer employees in Japan than we had two years ago. We will have reduced the production capacity in the UD from 50,000 to 13,500 trucks per year. We will move our investments from the internal production system to the dealer network to ensure that we build a dealer network that can really take the UD brand forward in Japan.
This makes me convinced that with these strategies and with our measures, we will execute the transformation program based on the new and more effective Volvos and an expansion of the truck business in Asia. I'm sure that we will reach our targets by 2015. It's a long and tough journey, but I feel that the organization is behind this. It will require a lot of hard work, but we will get there in 2015. Thank you so much for your attention.