Ladies and gentlemen, welcome to Avolta's Q4 Results 2023 conference call and live webcast. I'm Alice, the Chorus Call operator. I would like to remind you that all participants will be in listen-only mode, and the conference is being recorded. The presentation will be followed by a Q&A session.
You can register for questions at any time by pressing *1 on your telephone. Webcast viewers may submit their questions and comments in writing by the relevant field. For operator assistance, please press *0. The conference must not be recorded for publication or broadcast. At this time, it's my pleasure to hand over to Mr. Xavier Rossinyol, CEO of Avolta. Please go ahead, sir.
Good morning, good afternoon, good evening, everybody. Welcome to this first full-year results presentation of Avolta, the result of the business combination between Dufry, the travel retail global leader, and Autogrill, the global leader in F&B in the travel space. I'm here joined with Yves Gerster, our CFO, and together we are going to go through the full-year results 2023.
Starting in page 4, I'm going to give some highlights of 2023. The main one, obviously, is the merger, is the combination between Dufry and Autogrill. Together, we are something unique and different. Starting with the size of our network in more than 73 countries, with more than 5,000 points of sale. That sets us apart from any other player in the industry. Also, it gives us access to more passenger data than anybody else, and that allows us to build more relevant commercial offers to those passengers.
The combination of passenger growth plus this capacity to grow faster than that is the first transformational effect of the merger. The second message is we are delivering in that combination. On the cost synergies, we already said that they will be delivered a year ahead instead of 2025. In 2024, CHF 85 million cost synergies with savings on the restructuring cost from the initial expectations, CHF 25 million in 2023, CHF 25 million in 2024.
We are also delivering on creating a unified group across all the four regions that addresses the passengers as a whole, both on retail and F&B. To reflect that we are much more than the sum of the parts, we changed the name, and we are positioning that name vis-à-vis the landlords as an operator in the industry that can do things nobody else is able to do.
So the combination allows us to be bigger and more diversified, benefiting both the growth but also the resilience. Being exposed to so many markets makes us more resilient to external shocks. Moving to the next slide, it's also a very strong message that we are actually delivering and executing on everything we said we will do.
Starting with the full-year results 2023, we delivered a 21.6% organic growth, reaching CHF 12.5 billion on revenues, with an EBITDA margin of 9%, both ahead of the initial internal and external expectations. That translated in CHF 323 million of equity cash flow, also ahead of expectations. Equally important is that the strong performance we see across all the regions continues in 2024. We do not see any slowdown in January and February 2024, and we remain very optimistic for the remaining of the year.
We are also executing on every pillar of Destination 2027, our long-term strategy, on consumer centricity, on delivering an absolute new way of experiencing travel through our stores, our shops, and our restaurants. I'll come to that in more detail in the next few slides. Third, we are also executing in business development with a strong performance across the four regions, including a few very important renewals.
For example, the Spanish, where we renewed practically all the contracts we had. And we are so far very happy with the performance of Spain, which is slightly ahead of the expectations. We also renewed for 15 years one of the top three contracts we have in North America, Las Vegas. We also increased our presence in China with a new concept, a full master concession in one of the Chinese airports that will allow us to manage both retail and F&B.
That has been across the board. That's only a few examples. Our renewal rate has been more than 95%, but in key markets like the US, it has been close to 99%. We also deliver with a very clear capital allocation policy. After a very strong deleveraging that Yves will explain, down to 2.6x net debt to EBITDA, we are targeting to further go down to 1.5x or 2x over the next years, potentially going to 2.5x from time to time if needed.
One-third of the equity free cash flow is distributed in dividends, starting already on this full-year results if the General Assembly may approve, CHF 70 per share, and the remaining two-thirds of the equity free cash flow going to either deleveraging or for strategic opportunities that could include some bolt-on acquisitions from time to time.
Going to the next page, we have here in a little bit more detail the key financials. The key message is we have performed better than initially expected, both internally and externally, and also a strong performance versus 2022. I mentioned already the key numbers. I'm not going to repeat them, but I think all the lines have contributed to the improvement both of the EBITDA and the Equity Free Cash Flow and the net earnings that we will see later on.
We thought that being at the full-year results and being the first time we present the combined results for a full year between Dufry and Autogrill, it was good to make a refresh of the strategy and the equity history of Avolta. And that's, if we move to the next page, page 8, some of the key messages of what Avolta stands for. First is growth.
We are in an industry where passengers grow 4%, 5% per annum. On top of that, thanks to our new customer-focused, traveler-centric strategy, we will grow on a spend per head on top. The second key message is that thanks to the diversification we have today, we are more resilient than ever before. We are more resilient than Dufry or Autogrill separately. Macroeconomic effects, geopolitical effects, or even the risk of a single concession is lower, much lower than ever before.
That's why we feel confident on not only generating growth, but generating that growth in a resilient manner. The third message is we are totally committed to deliver on a strategy Destination 2027, particularly on the customer centricity and the geographical diversification. I'll explain that in a minute.
The consequence of all that is a solid financial performance, very clear long-term targets with the aim to generate superior and sustainable shareholder value creation. Let me go one by one to these four key messages, starting on page 9 with the passenger growth. You have three graphics here. What you can see is that the expectations for the next 15 years are an average growth of more than 4% on the passengers.
This is extremely consistent with the past. It's very reliable data. That means in 15 years, we will double the number of potential customers. Second, the graphic on top right, it shows that in the last couple of quarters, the expectations also for the short and mid-term forecast are improving. It's not only long-term good prospects, but accelerating good prospects for the mid and the immediate term.
Third graphic, consistently, passenger growth is ahead of GDP growth. That is on a global basis, but also in each of the relevant markets where we are in. There are a few trends that are further supporting this growth. More leisure. There is an increased trend of leisure traveling. Also, a new opportunity, thanks to this hybrid model of working from home and the office, allows more breaks and more leisure travel along the year. I wanted to use the word "a massive opportunity." My team said, "Well, maybe you say a very big opportunity." So very big opportunity on the underlying growth of the passengers. If we move to the next slide, our diversification.
Today, we are in 73 countries, in more than 1,000 locations, with more than 5,000 points of sales, with more than 1,000 brands, more than 1,000 concession partners across the world, and with exposure to 2.3 billion passengers every year. Very high retention rate of 95%. When you combine all that, what you see is the opportunities of growth because we can understand passengers better than anybody else, and we can adapt the offer to what they really want.
And second, the resilience I already mentioned. We probably will have questions about some of the disruptions we have in the world from a geopolitical perspective. And we will have to say we do not expect them to have any effect on 2024 sales like they didn't have any effect in 2023. And how is that possible?
Because, of course, there are some areas of the world that are affected, but we more than compensate that in other parts of the world thanks to our network. If we move to the next slide, this uncompromised commitment to deliver on the four pillars of Destination 2027, starting by the travel experience revolution, making passengers happier.
I have a couple of slides to go with more detail, but the bottom line is we do not decide what we put on our stores, in our shops, in our restaurants on a central manner or because the suppliers say so. We have changed completely the way we work. We offer what the passengers really want. And that's different from different nationalities, different types of travel, different age groups. And we are accelerating that in a very substantial manner.
Having food and beverage and retail gives us more opportunities to adapt better to those changing demands. Second message, geographically speaking, we know very well what we want to do. As I mentioned, we are having a very successful renewal rate in the main markets in the Americas and in EMEA.
But, of course, we have an increased focus in Asia-Pacific. And Asia-Pacific is China, is the Chinese travelers, but it's much more than that. India, Vietnam, Indonesia, many other countries have massive populations, and they are reaching the level of GDP per passenger that historically makes them a powerhouse in the travel.
So Asia-Pacific will remain a diversified area with all kinds of passengers, but definitely a very interesting one. Third pillar, operational improvement. We have delivered unquestionably on the synergies, but more than the synergies.
We have improved EBITDA margin this year more than the results of the synergies. We keep on a very disciplined approach to portfolio management and a very disciplined approach to cost. And everything we do, we try to make sure that the effects it has on planet, people, and communities, it is affecting positively. Moving to the next page, a couple of slides on the commercial strategy and the consumer centricity.
The passengers are changing. By 2027, 70% of the passengers worldwide will be Millennials or Generation Z. The good news is that Generation Z, 65% of them say travel and knowing the world is number one priority in their life and the number one priority on where to spend the money. And as we know, there will be one of the largest moves of wealth over the next decade to those generations.
Of course, as you can see, they don't necessarily consume in the same way than older generations. They focus on brand identity, on experience (I'll come to that later), sustainability, digitalization. That's why we are adapting to better and better address these new trends and this new potential. But we have something that is very unique.
Those potential passengers are only a few meters away from our stores. So if we find what makes them happy, what makes them move, we can bring them to our restaurants and our shops much easier than bringing them on a high street like in other areas of the consumer spending you need to do. And we all do that because we are convinced we can drive spend per head, spend per passenger on top of the passenger growth.
Moving to the next slide, we are executing and we are moving ahead with all the key initiatives we have already described, to name a few. Flexibility. This is an industry that designed commercial contracts to last 10 or 15 years, the duration of the contract. We believe that is not possible anymore. You need to change your offer as fast as you can.
We have introduced more than or close to 1,000 brand innovations. We have introduced more than 70 new brands. We have started with Smart Shopping Pods, pop-ups that you can move. Every shop should be able to adapt to the changing needs. Second, on digital and Generative AI. As I already mentioned, thanks to our network, we have access to more passenger information than anybody else. But just information, if you don't use it, it doesn't make a difference.
We are putting together all that information from the different parts of the group. And the good thing is that AI can accelerate massively the intelligence behind that data. I don't believe Generative AI will solve every problem of the world, but one thing it does very well is use big amounts of data and extract intelligence and recommend actions that you can then use to improve your commercial performance.
Our digital engagement to give data this year has doubled and has gone already to 20%. Entertainment. We have done a lot of tests during 2023, and we know, I can say, it works. And entertainment could be a digital screen. It could be live music. It could be a magician to entertain children. It could be gaming for teenagers. You name it.
All of it is intended to slow down the passenger that might be rushing into their gate and focus on our commercial offer. When you are able to do that, we see a double-digit increase in spend per head. Innovation goes much faster than that. We mentioned smart stores. We are at 52 now. We started with 6. We will go close to 100 by the end of this year. But we have seen that when you use actual data of what is happening on your stores to improve the assortment, to improve even the staff, you can generate additional value.
All of this and many more other things we are doing is for the traveler, but it's also to show the landlords that we are a different operator than others and, therefore, increase the chances to win new spaces and also to attract brands in a different way. We see that if you interact with them with an added value that nobody else has, you are able to extract more margin from them.
If we go to the next page, our main target is to generate shareholders' value. But doing that, also taking care of what we think are key constituencies for the company, that is the planet, is our own people as is the communities where we are. But we don't want to have a nice report here and there.
We want to make things that make a tangible change that our people, our communities, and the people around us, like the landlords that we are part of the same community in an airport or in a motorway, we all see that Avolta contributing in positive change. If we go now to page 15, and all that, it needs to be reflected on financial performance.
We have a very clear outlook for the next few years. This outlook is to 2027. The data I'm going to give is in constant exchange rates and is per year. We expect an organic growth of 5%-7% per year, an increase on the EBITDA margin between 20 and 40 basis points per year, an equity free cash flow conversion starting on the 28.6% of 2023, increasing between 100 and 150 basis points per year.
That will bring the leverage to our capital allocation policy of 1.5-2 times. One-third of the cash flow will be distributed as dividend. For 2024, with all the information we have, we believe we are going to be on the top part of that range. In revenues, in turnover, maybe even a little bit higher in line with the consensus that there is in the market today.
Thank you for your attention. I'll come back in a few minutes for the conclusion. Now I hand over to Yves. Thank you, Yves.
Thank you very much, Xavier. Good morning, good afternoon, and good evening to everybody on the line this afternoon. Looking at the financials, let me start first with the top line. Looking at the different regions, all of the regions have contributed very well to the excellent result in 2023 with the highest growth, and that's not as a surprise, coming from APAC, which started on a much lower base.
Looking at the different business lines, we have now, with the combination with Autogrill, a very balanced approach between one-third duty-free, one-third convenience/duty-paid, and one-third coming from food and beverage.
Overall, in many, many regards, and you see it on the slide, from a geographical point of view, from an assortment point of view, from the business lines, the channels, and the category mix, etc., etc., the company is very resilient and very diversified, which supports very much the growth Xavier mentioned before also going forward.
Moving on to the next slide, slide number 18, with the P&L, the core P&L, as we used to show it since about one and a half years. Before we get into the details, what is important to note here is what we mentioned many, many times over the last year. With the combination with Autogrill, some of the elements and different line items have changed quite a bit because heritage companies, Dufry and Autogrill, now become Avolta, have different metrics.
On an EBITDA level, they yield similar performance. But if you look at the different cost lines, there are differences. And therefore, what we show here is not Dufry standalone in 2022, but we show the pro forma combined entity already in 2022 on 11 months to have a comparable basis. Looking at the different elements in more detail, starting with the turnover.
Turnover came in at CHF 12.5 billion, which represents an organic growth of 21.6%, a very strong result on increasingly challenging comparables to the previous year. Looking at the different cost elements, concession fee is slightly higher than last year. Here, it's very important to note that in 2022, especially at the beginning of the year, we have still received some support as a consequence of the COVID pandemic.
Personal expenses are slightly lower than 2022. That's, on one hand side, an effect of the higher revenues. On the other side, our efficiency internally coming on one hand side from the synergies. And on the other side, also by a number of initiatives, including Internal First, where we are hiring instead of on the market internally within our own organization.
APTA came in at CHF 1,129 million, 9%, a very solid result also compared to the outlook we have provided in the second half of last year, as commented by Chawi earlier. Depreciation and amortization are with 2.5%, a little bit lower than in 2022. Please keep in mind that in 2022, we had some minor but some impairments, which led to a slightly higher depreciation and amortization.
In regard to financial results, that came in with CHF 201 million, income taxes with CHF 159 million or 25.9%, which is, from our perspective, a normalized level, which we can accept also going forward. Overall, core profit to equity holders with CHF 308 million almost doubled or actually more than doubled compared to the previous year. So overall, on all lines, be it turnover, APTA, and also the net result, a very strong performance.
Moving on to the next slide, slide number 19, with the translational impact we have on our financials. As you know, we are reporting in Swiss francs. However, most of our revenues, we generate in other currencies. You see that on the top right side of the chart. 44% of the revenue is coming from US dollars, followed by euro and pound sterling.
Now, what happened over the last couple of years, and you see it on the bottom right-hand side of the slide, is that the Swiss franc has appreciated quite a lot over the recent years against most of those currencies. The impact between 2019 and 2023 is actually 11%. On the top right side, we thought for illustrative purposes, we would like to show you the impact of that.
So on the left-hand side, you see actually the impact in reported numbers from 2019 to 2023. It's a negative of 7.5%. However, if you take the same numbers and you express them in US dollars, the minus 7.5% actually turns into a plus of 2.5%. So it's a delta of 10%. Again, it's purely for illustrative purposes on the top line. If you look at APTA margin, equity free cash flow conversion as a percentage of APTA, there is no impact at all.
We have a natural hedge in place. As we have mentioned many, many times, we are sourcing, pricing, and selling in hard currencies in the corresponding markets. So there is no FX impact in that regard. It's pure translation.
But we thought it's important, especially also for modeling purposes, because the translation effect is something which, from time to time, can get lost in translation. Moving on to the next slide, slide number 20, with the cash flow statement. The key impact here is obviously the good operational performance, starting with the core EBITDA.
On the cash flow statement, there are not that many elements which are noteworthy. There are basically two. Number one, from a net working capital perspective, the way I like to look at the picture is taking the first two lines, the non-cash items and the change in net working capital, together. There, you see a slight positive effect if you take both two numbers. However, the effect is less than last year. There are obviously some swings in there.
But the way we like to look at it is net working capital, in principle, is neutral in the medium and long term. On the CapEx, we have seen a normalization of the picture. CapEx came in at 3.5% of turnover, whereas in 2022, we were still below that level with 2.8%. Reason for that, as we have mentioned many, many times, was the beginning of 2022, where we still had Omicron variant and therefore were hesitating with spending money in that regard.
Otherwise, nothing noteworthy on the cash flow statement. The result is strong with an equity free cash flow of CHF 323 million and a reduction of net debt by CHF 140 million. The difference between the equity free cash flow and the decrease in net debt is mainly related to the combination with Autogrill.
As you remember, most of the commitments there have been paid with Dufry shares. However, there was a small portion of net debt of Autogrill. And on top of that, in the MTO, we had around CHF 50 million of commitment with cash. And that's basically a big part of that difference, on top of that, some FX effect on net debt. Moving on to the next slide, slide 21, with the balance sheet here, just two very simple implications.
Number one, obviously, the combination with Autogrill, which basically affected most of the lines. And secondly, business development of the organization. We have extended and entered into new concessions and extended some existing ones. And that had implications on lease liabilities and right of use assets, the famous IFRS 16 lines. Moving on to the next slide, slide number 22, with the financial net debt and the leverage.
Here, same picture as before. We have decreased net debt to the lowest level since around eight years, i.e., 2015. So very strong performance also here as a consequence of the strong cash flow generation. And on leverage, we came down from 4.8x by the end of 2022 to 2.6x by the end of 2023, obviously a consequence of the good performance of the operations and as well as the combination with Autogrill. Again, the combination has been mainly financed with shares, as you know.
As mentioned by Chawi before, the target of the organization is to go down to 1.5x-2x times in the future. Moving on to the next slide, slide number 23, with the maturity profile. Also here, two messages. On one hand side, the maturity profile is still or the debt situation is still very balanced and diversified.
We have 80% of our debt under fixed-rate coupon with only 20% of the drawn debt on the variable. We have a well-balanced split between different products, different currencies, and different maturities. There is obviously a second point, which is the maturity in 2024. Here, we will address this maturity in due course and plan to refinance it with either a new bond or cash or a combination of a new bond and cash in due course.
Again, the group has access to CHF 1.6 billion of liquidity, which is basically split into CHF 700 million of cash on the balance sheet. And on top of that, an RCF, which is undrawn, portion is CHF 1.9 billion. So with that CHF 2.6 billion of available liquidity, we do not see any refinancing risk at all. We have waited opportunistically to find the right window. I believe the right window is there now. We will address that in due course. Having said that, I'm handing over back to Xavier.
Thank you very much. If this is the last slide, the key messages are pretty simple. Thanks to the combination and our network, we expect to grow not only in line with passengers but ahead of passenger growth. Thanks to our data, our consumer centricity, to have F&B and retail, we can do things nobody else can do.
And that will allow us to be structurally having a competitive advantage for growth. On top of that, again, thanks to our network and our capacity to operate in many geographies and in different segments and channels, we are more resilient than ever before. Macroeconomic swings, geopolitical disruptions, and the risk associated to specific concessions are massively decreased from the past.
Third, uncompromised commitment to focus on cash generation and return on shareholders. And because of all that, we are having a very strong commitment on the long term, on the mid term. And that's the outlook you see here that I just explained a few minutes ago with the point that in 2024, we will be ahead or on the top part of the range.
Before going to the Q&A, I want to take this opportunity to thank each team member of Avolta, starting with the shops and the restaurants and the warehouses, the front line. They are the ones dealing with our customers daily and everybody else that is supporting to make these results and the future results possible. So thank you, your commitment. It's highly appreciated and highly valued. With that, we will open now the floor for any Q&A. Thank you very much.
We will now begin the question and answer session. Anyone who wishes to ask a question may press star then one on their touchtone telephone. You will hear a tone to confirm that you've been placed in the queue. If you wish to remove yourself from the question queue, you may press star then two.
Participants are requested to use the handset only while asking a question. Webcast viewers may submit their questions in writing in the relevant field. Anyone who has a question or a comment may press star then one at this time. Our first question comes from the line of Manjari Dhar with RBC. Please go ahead.
Hi. It's Manjari Dhar from RBC. I just had two questions if I may. The first is I wondered if you could give any more granularity on the +7% year-to-date trading number. Any color you could give by geography would be very helpful. And then secondly, I wondered, what are your expectations for the recovery in business travel versus leisure this year? Have you seen much of an uplift in the most recent months? And are you expecting business travel to come back more strongly, maybe this year or next? Thank you.
So thank you for your questions first. All the regions have been growing strongly in the first part of this year. In Asia and EMEA, double-digit, and high single-digit in North America and Latin America. But in all the cases, not seeing when you see specific countries, that is really what matters, not seeing any slowdown.
Sometimes what happens is that, of course, there are geographies that are more seasonal than others. And therefore, the behavior can be different. What is relevant is to compare each geography with the specific seasonality. And I can say we do not see any slowdown in any of the key geographies globally. It's increasingly difficult to distinguish between leisure, business, and hybrid models because sometimes people are traveling more and more for different targets.
What we see, and I think that's what is relevant, is an uplift on all the key nationalities, on the key geographies. We still expect a very strong leisure season that is confirmed by airlines, confirmed by airports, our own sources.
There is a pickup on the Asian travelers in Europe that was behind the past despite the strong, strong results in 2023, including the European summer season. This year, we lack some of the highest spenders. Some of them are coming back. In general, the news are positive.
That's very clear. Thank you.
Our next question comes from the line of Harry Gowers J.P. Morgan. Please go ahead.
Hey, Xavier. Thanks for taking the questions. And well done on the 2023 results. I've got three questions, if I can. First one, just on the 5%-7% organic growth guide, maybe you could talk a little bit about spend per passenger and what your assumption is there for spend per PAX growth and if you're seeing any early signs of revenue benefits or the revenue synergies from the combination.
Second one, just on the EBITDA margin outlook of +20 to +40 basis points, which I think applies for 2024 as well. I would have thought the lower end of that at +20 is far too conservative given the full run rate of synergies that come in and the organic growth outlook. So maybe you could just talk about the range of scenarios you see for 2024 on that margin guidance.
What do you need to actually come in at the high end or to outperform the guidance on that? And then final one, just a quick one on M&A, if I can. So I think I'm right in saying you would be open to do some bolt-on, smaller acquisitions. So the question is where and what would you look at, any geographies or channels that you think are particularly attractive or you might see some gaps in your portfolio? Thanks a lot.
So thank you for your questions. Look, organic growth for the group is always an average. And as I said, it's a seasonal business. It's different in different regions across the year. So what we do in order to see and judge ourselves if we do a good job or not on spend per head is we look at that location by location.
And even we go further than that. And we look at the key constituencies. We typically talk about nationalities. We are a little bit more sophisticated than that because it's not the same that in a given nationality, what, a 25-year-old or a 50-year-old spends. So we go to that level to really measure the performance of our teams. What I can confirm is that the spend per head in all those key constituencies is actually positive.
It was strongly positive in 2023 and started positive in 2024. As part of the outlook, we include because that's an essential part of our strategy that we need to grow faster than the passengers. Of course, the passengers that come to our locations, not the worldwide passengers because sometimes we can be ahead of the average of the world. Sometimes we can be lower than the average of the growth.
On EBITDA margin outlook for 2024, I think I just mentioned that on the mid and long-term outlook, we expect to be in 2024 on the top part of the range. The reason is because on top of the net synergies that come this year, remember, it is the additional synergies minus the restructuring cost. That's positive. On top of the synergies, we still want to bring some additional cost improvement.
That's why 2024 should be on the top range of the outlook. M&A, bolt-on, small, of course, we try to look for places that will fill well our portfolio and, more importantly, that have accretive in our portfolio. We see small opportunities here and there. Of course, Asia, to be consistent with what I said earlier on, it's a place where we are looking at specific opportunities. But there are other markets. I'm not going to disclose now for obvious reasons. But we see some opportunities. But again, our focus is organic growth.
Very clear. Thank you very much.
The next question comes from the line of Joern Iffert UBS. Please go ahead.
Yeah. Thanks for taking my questions. And hello. The first, I would be pleased, what do you see in the consumer behavior? Do you see any skew in your shops towards food and beverage, a little bit away from the classic retail, or is both growing the same pace? Do you see something uptrading, downtrading for certain categories? So it would be helpful to understand this. Maybe I take the question one by one. This will be the first one, please.
The answer is yes. There is a lot of changes, and not only in the segments or the categories, but even at product level, at brand level. I think that is a very important question. I think the question is more important than the answer because recognizing that there are constant changes on the passengers and that you need to adapt to that is what we are doing now more than ever.
It depends on the markets. It depends on the situations. For example, F&B, we all know it's a segment of the business that might be a little bit more resilient than retail in general terms. Retail could come up in certain moments with a higher path of growth. Having both is what allows to capture the maximum growth with a lower risk. On the categories, I think we made no secret.
Fragrances, cosmetics—it's growing, especially on treatments, faster than in the past. Electronics segment, new type of products. But you see, what is also growing very strongly is cross-categories. I think we mentioned Haute Parfumerie in the past. We have done hybrid concepts, combining a convenience store and a coffee store. We are bringing in Spain F&B concepts inside the main duty-free stores, first time ever.
And the reaction of the passengers is very strong because you don't necessarily, when you are traveling, you're thinking about how the shop supplies. What you think is what you want. I need a gift. And you maybe don't know exactly what you want. You might want something expensive. You might want something cool. You might want something that is on an indie brand. And that's why we are reimagining that.
I could give you a lot of data, some of which I shouldn't because it's competitive advantage. Because one thing Avolta has now is we have a better understanding on the trends in many places than anybody else. Every year, everything changes. But maybe, I don't know, maybe behind your question sometimes people ask, "Well, luxury is " when the luxury had some heat in the last few quarters, we did not see a heat in ourselves because our luxury is affordable luxury. It's the fragrances.
And also, we need to think that a lot of our purchase is impulse purchase. People need a gift. And then they are maybe potentially less sensitive than when it is a more intentional consumption. So I'm not going to say we are completely different, but we are pretty unique as an industry on the way people address consumption. That's why, despite some financial crises in some specific countries, even in those countries, we have been performing very well.
Thank you. And then maybe the second out of 3 questions, if I may, a change in the shop concepts. I mean, what we see on the high street is a trend away from general warehouses to mono-brand shops. Do you see the same at airports developing here over the next couple of years? Do you see this trend right now? And if this trend would materialize, are you operating then these mono-brand shops for the consumer brands? Or do you see the trend that they operate this by their own?
Very good question. Typically, what happens in an airport, also in the other travel spaces we operate, but particularly in an airport, the space is limited. So you will never be able, because of that, to do exactly what it is done in a high street. Also, in a high street, people might be thinking, "Okay, I want to go to that shop." On purpose, they even Google it where it is. And they go.
Some of these mono brands, they have already a lot of the purchase decision done ahead of time. And they just go to check the final product. So it's a different way of operating. In our case, you happen to be at the airport. You are doing something else that is traveling. And then your consumption, it's very much related to what you need. You need a convenience. You are hungry. You are thirsty.
You need to give a gift. You want to self-indulge yourself. You feel guilty because you've been for a week traveling. You're going back home. You need to bring something home. There is a space for some mono brands. We typically operate them on the airports where we are. But it will be a trend, but not as strong as in high street.
All right. Thank you. And the last question, just a technical one. When we look about your EBITDA margin guidance with a 20-40 basis points improvement each year, is this equally driven by gross profit margin expansion and SG&A operating leverage? Or is this more driven by SG&A operating leverage rather than gross profit margin expansion?
Thank you, Jörn.
Yes. Thank you for the question, Jörn. So look, I mean, the guidance we are providing is on the top line, on EBITDA, equity-free cash flow, and if you want, also to a certain extent, CapEx. We cannot disclose or discuss everything aligned because it depends on many, many different elements. It depends also on the P&L, on what I said before, on the different concepts.
I mean, for example, let's imagine we grow more into food and beverage. In that case, most likely, personnel expenses would increase. But gross-profit margin would increase. If we, on the other hand, would grow more into travel retail, the opposite happens. So look, it very much depends on the growth, in which direction we go. What we are committed to is the improvement in the EBITDA margin. As Xavier has mentioned, 20-40 basis points year-on-year. That's as far as we can go in respect to the guidance.
Thank you very much.
The next question comes from the line of Jon Cox, Kepler. Please go ahead.
Yeah. Good afternoon, John Cox with Kepler here. A couple of questions as well, some of it, again, on the guidance. Just on the 5%-7%, typically, if you look at the weighted average of your passengers in your markets, you're probably going to get somewhere around 4% or so passenger growth. So I guess we can take the additional up to 5%-7%. Really, that will be the additional spending per passengers.
That's what you're going for, basically, maybe 1%-3% additional spending per year. That's the first question. The second question is, again, just on that EBITDA margin guidance. And for some of us covering the company for a while, we seem to remember that concession fees going up was a big problem for you historically. Just wondering what your thoughts are on concession fee inflation going forward.
I've had a lot of questions about it this morning in terms of your guidance this morning and where concession fees are going. Do you think it's going to be now pretty much stable where we are? Or do you think there'll be sort of ongoing 10, 20 basis points a year improvement on that? And the last question about this year's guidance, you're saying you're confident about 7% or even above towards that consensus figure for this year. But you're only growing 7% in the first couple of months of the year. And if anything, the comparables get more trickier this year. Just wondering what gives you the confidence to say you'll be at the top line.
Maybe you can just add on a little bit about some of those initiatives you talked about, doubling the sales per passenger when you do fancy things to shops and that sort of stuff, and how you will be introducing those as we go through the year. Thank you.
Good question. So on your first question, yes, I think what you said, it makes sense. Traffic in some of the years, if we take the midterm, could be around 4, a little bit less, a little bit more. And then the difference is our capacity to manage ahead of that. Look, I think we have been pretty consistent to say that we will work to manage concession fees at similar levels than today.
But the prudent thing is to expect a slight increase on those concession fees. I will keep saying the same. So in our guidance, in our outlook, we expect concession fees to go slightly up over the next few years. But we believe that the operational leverage, the synergies, and the general improvements we are putting across the board with this zero-based budgeting approach to everything we do, that we will more than compensate.
We will be able, on a net net, still able to increase the EBITDA margin. Also, one thing that has changed is that the concession fees in F&B are typically lower than in duty-free. And that is also helping the average. Look, your question on February versus full year, it's a very well-put, but it's a very simple answer, is the different seasonality.
So January, February are very low season. And we see which is the performance in January, February versus last year of those operations that they are not meaningful now, but they will be very meaningful. And we extrapolate that. And when you do that, if you have a strong performance already now in South of Europe, to give you an example, you know that that will have a multiplier effect in summer. That's why we feel comfortable with what I just said.
Just some of these new initiatives you're talking about, conversions of shops where you're seeing an uptick, can you convert the whole of your store network over the next three years just in terms of what you're planning to do and how you're planning to do that?
So to complement my previous answer, of course, when we give an outlook, we take into consideration everything, our best estimate of the passengers, our best estimate of the effect of our initiatives on all key places, the positives and the negatives. In some key markets like Spain, we have material refurbishments to be done this year.
And even if we don't like it, they have a slightly negative effect during the works and, of course, a positive effect after the works. So even that has been considered when we mentioned the outlook. So we expect the initiatives to have effects. No, we are not going to transform or refurbish all our network in the next three years. That is not realistic. But we don't need to do that.
What we need to do is to focus on those places where the change could be more material and also to be smart deploying the CapEx. Even physically, you cannot do that. You need to agree with airports. You need to do it on the right place in the right moment of the year. You cannot do it in high season. So what we're doing is to have a transformation plan over the next five years.
And we identify progressively where we are going to implement those transformations. Some of those transformations, like entertainment, does not actually mean a massive transformation of the shop. It might mean training of our sales force. It might be meaning to put some activations. The new digital engagement does not necessarily need to transform the physical store fully.
But it can just implement increase on sales because people have a new loyalty program or it has cross-sell. I mean, you're sitting in a bar. You're having a nice whiskey at the end of your day. Well, that might be a good indication that you might like whiskey. So we can maybe suggest that you go by and you get an incentive to go after you have that drink to the duty-free store and take one of that bottles.
So it's commercial. It's digital. It's entertainment. And in some cases, it's also physical transformation of the stores. But this is a multi-year program. I'm not going to be forced to say, "Look, this is going to happen. This is a revolution that happens in a quarter or in a year." But every quarter, we should keep going on the right direction. There is a cumulative effect over time.
It sounds really exciting. Just on the Equity Free Cash Flow conversion, you've mentioned previously getting up to 35%. You already managed almost 30% in 2023. Any thoughts where that figure could go? Can it go above 35%? You're talking about 150 basis points expansion per year just over the next few years. But can we go further, way past that 35%?
Thank you very much, John, for the question. So look, I believe it's pretty simple. I mean, we have provided the guidance of 100-150 basis points improvement. Now, we haven't given or we don't give a barrier or a maximum or whatever. But if you do the math, it's relatively simple. If you take EBITDA and you go down through the different elements, you naturally come to a certain level. I mean, you have the working capital.
We said, in principle, neutral. There might be some swings here and there. CapEx is the 4% over turnover. It's also pretty straightforward in respect to minorities and also in respect to income tax. This basically can be modeled relatively straightforward. And that basically gives you, roughly, at the end, with the EBITDA guidance we provide you, a natural number. From that perspective, look, we cannot provide a specific number or amount. I think that would not be right. It gives you very clear boundaries in that sense.
Great. Thanks very much, guys. Well done.
The next question comes from Karine Elias with Barclays. Please go ahead.
Hi. Thanks again for the presentation. Well done on the results. I just had a quick question. I know you've commented on that in the past. On your 2024-26 bond maturity, I know this is well covered with the liquidity that you've got. Any preferences, whether you want to repay those with cash or potentially reissue bonds? Thank you.
Thank you very much. So look, if I can freely wish, I mean, obviously, subject to market conditions. But new bond is definitely on the table. But again, subject to market conditions over the next couple of months.
That's very helpful. Good luck. Thank you.
Thank you.
The next question comes from Jaafar Mestari with BNP Paribas, John. Please go ahead.
Hi. Good morning or good afternoon. I've got a couple, please. The first one is very boring. So maybe I can start with this. Just on full year 2023, you give a pro forma revenue number in the presentation. It looks like one more month of Autogrill consolidation. We should add CHF 330 million of revenue when we think about a comparable base for 2023.
Can you maybe just help us with the same for EBITDA and free cash flow? January, I assume, is a very low profitability and possibly small cash burn months for Autogrill. So do we start a touch below the reported EBITDA and free cash flow? Or is it irrelevant?
Look, in regard to the top line, I mean, Xavi was very explicit on how to model it in regard to EBITDA and cash flow. Look, January, as you have already mentioned, it's low season. Typically, the effects there are basically neutral. So I wouldn't assume any material amount or anything like that there.
Super. Thank you. And hopefully, more interesting. Just on new concessions, a couple of points. One, I just wanted to bring new concessions into the discussion about current trading, 7%. Does it accelerate through the year? Last year, in Q1, you were doing +3% net new contracts. And you ended the year at -1%. So is that part of how you see the year phasing, that you actually have a difficult phase in terms of business that probably exited after Q1, Q2 last year?
And that 7% in January, February, is held back by that. And then it improves. And of course, you mentioned seasonality in the specific regions. And bigger picture on the same theme, +3% in Q1 last year, -1% in Q4, what's the right number over the medium term? I think in 2022, you were saying 0% to +1% net new contracts. A couple of years later, how do you see that? Do you see more opportunities to cross-sell? Do you see more of those master concessionaire opportunities? Or is it still 0%-1%?
Look, number one, the business development opportunities, the new concessions, the new spaces do not come with any particular seasonality. Not even on a yearly basis is a guarantee the amount that goes to the market because that depends on the duration of the existing contracts, building new terminal, new airports.
So you cannot extrapolate absolutely anything for whatever happened in 2023 or any given year and what is going to happen in the future. You could have a very exciting first quarter and very low opportunity in the fourth quarter. But it could be completely contrary to that. I think on business development, what is important is that, first, the weight of any particular concession today in our portfolio is much lower than any time before, obviously.
The most important ones in the UK and in Spain have been renewed in the last 18 months, also decreasing the opportunities or the potential risk of renewal. Third, I mentioned briefly this 95% renewal rate. In some cases, we actually exited concessions because they were part of this plan of active portfolio management, getting rid of those structurally loss-making opportunities.
If you look at the key markets in the sense of markets where we are leaders and we have to defend more like the US, we had 99% renewal rate on new opportunities, new spaces. Of course, there are countries that are building a massive number of airports. That is an opportunity. But that comes with the timing that it comes.
Forecasting the specific number of opportunities that you will win when it's not even clear the number of opportunities that there will be in the market is very difficult. That's why we decided that that is not part of our guidance. But we are very big. We are extremely disciplined. I do not need to grow in sales for the sake of growing in sales. We only target new locations if we are going to generate the right return on investment and the right cash flow. So that's why the new concessions will be a number that will be small. But we will not give any specific data at this stage.
Thank you. Can I just ask as a follow-up on that 95% number for this year, how does that compare to history? Is it a very good year, slightly softer year, a completely normal year?
I think, if you probably remember, I think we used to say more than. So look, typically, historically, the number was somewhere between 85%-90%. But it was quite for a couple of years now, around 90% and most recently, 95%. So it's pretty stable, slightly increasing.
You see, the target is never 100% because if you have 100%, it means you renew also the things that might not go so well. So it's good that it's in the mid-80s, 90s. But it should not be on the 100%.
Thank you. Thank you very much.
Thank you.
The next question comes from Ali Naqvi with HSBC. Please go ahead.
Hi. Good afternoon. I hope you can hear me all right.
Yes.
Great. Just in terms of that portfolio of contracts, what is the sort of remaining tail of the business that's left that is either margin dilutive or margin neutral? Because I remember it used to be when you were duty-free, it used to be the Spanish contracts. And a follow-up to that is, has the Spanish contract now moved on to the new rates? And when will they go towards group averages in terms of EBIT margins? And then I'll start off with that, please.
Your first question is very interesting. But I'm not sure I want to disclose. There are still some cleaning to be done. But I'm not going to give a specific percentage right now. Spain, we are very happy. I think the performance we have seen, it is stronger than initially anticipated. The new categories don't start in one day.
They start, sometimes linked to the new stores, etc. But we have been able to introduce some of those. And the results have been as expected or better than that. Yes, the new rates on concession fees are already there. But the combination of the new spaces, the new categories, the new ratios altogether makes us believe that the contract we sign is a good one. But as we have refurbishments, the full profitability will probably be reached in year three. But profitable this year, profitable next year. Year three, probably the full profitability.
Understood. And then you mentioned there's a lot that you can't sort of account for, whether it be geopolitics or disruptions in airlines. How much do you think that you are betting into your guidance for, let's say, airplane disruption or delivery delays or if ticket prices get more expensive as a result of that? And then finally, in terms of capital allocation policy, at what point do you start considering either share buybacks or special dividends?
So I think we have considered in our outlook all reasonable disruptions in exchange rate, in plane deliveries, in airline, in strikes, in weather that happens regularly in certain parts of the U.S. So unless something very extraordinary happens, I think, again, we are used to that. I don't remember one single year where we didn't have some type of disruption. So I think all what is reasonable is factored in. What was the second question? on the capital allocation. You want to answer that?
So look, on the capital allocation, what we have disclosed is the leverage target and also the dividend policy. And from today's perspective, this is all that we can say to that. There's nothing new or additional to it. I mean, again, leverage target is 1.5-2 times. But we also allow ourselves to go slightly higher if we find some opportunities for business development and smaller bolt-on M&A. And as Xavi has mentioned earlier, we are obviously considering things like that. And from that perspective, further actions in regard to the capital allocations and further disclosures are not required at this stage.
Got it. Thank you.
There are no more questions on the telephone. We now read questions coming from the webcast. The first question comes from Arben Hasanaj from Vontobel. Can you elaborate on labor cost inflation in 2024? Do you see this as a margin headwind for 2024?
As we said, I mean, despite some of the challenges in inflation, I think we have proven in 2023 once more that we've been able to pass on those increases in the sales price. Therefore, no effect. We remain vigilant. Labor costs, especially after including the F&B, is an important cost. We monitor that on a local basis in a very strict manner.
Technology is also helping. We have introduced a significant number of self-checkouts, even some autonomous stores. So we believe the combination of productivity measures, the improvements thanks to technology, and our capacity, at least partially, to pass through on the prices, all in all, allows us to still be confident, despite the inflation pressure on labor, to increase the EBITDA margin over the next four years.
Thank you. The next question comes from SimulaShip. Stephen, do you intend to target an investment-grade credit rating as you further deleverage the balance sheet?
Thank you very much for the question. So look, what we have received last year is significant upgrades in the ratings from both rating agencies, S&P Global and Moody's. We are currently in the mid-BB space area where we, in principle, feel comfortable. So look, a further upgrade or a slight upgrade, obviously, is something we would appreciate. Having said that, it's not our predominant target to become investment-grade.
What do I mean with that? So look, obviously, it would be great to become investment-grade. But we will not change our strategy when it comes to business opportunities to become investment-grade. So first and foremost, we will make sure that we will grow. We deliver our growth to ultimately generate the cash flow we have targeted for, to be able to return the cash also to our shareholders and stakeholders. If that comes then together with an investment-grade rating, fantastic. If not, it's what it is.
Thank you. That was the last written question. Back to you for closing remarks.
Well, again, thank you very much, all of you, for your attention. Thank you once more to all the team members of Avolta for an extraordinary 2023. As you can see, the market expects more from you, from us. The same here. Thank you very much, everybody. Make sure this year, you travel as much as possible. And you buy as much as possible in the shops and restaurants you find in airports, motorways, train stations, and cruise lines. Thank you very much.
Ladies and gentlemen, the conference is now over. Thank you for choosing Chorus Call. Thank you for participating in the conference. You may now disconnect your lines. Goodbye.