Earnings Call: Q2 2021

Mar 18, 2021

Ladies and gentlemen, thank you for standing by. Welcome to Accenture's Second Quarter Fiscal 2021 Earnings Conference Call. At this time, all participants are in a listen only mode. Later, we will conduct a question and answer session. As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Managing Director, Head of Investor Relations, Ms. Angie Park. Please go ahead. Thank you, operator, and thanks, everyone, for joining us today on our Q2 fiscal 2021 earnings announcement. Fiscal 2019. As the operator just mentioned, I'm Angie Park, Managing Director and Head of Investor Relations. On today's call, you will hear from Julie Sweet, our Q2 fiscal and Casey McClure, our Chief Financial Officer. We hope you've had an opportunity to review the news release we issued a short time ago. 2019 and balance sheet along with some key operational metrics for the Q2. Julie will then provide a brief update on our market positioning before KC 2019. We will then take your questions before Julie provides a wrap up at the end of the call. Quarter. Some of the matters we'll discuss on this call, including our business outlook, are forward looking and as such are subject to known and unknown risks and uncertainties, Q2 fiscal Q3, including but not limited to those factors set forth in today's news release and discussed in our annual report on Form 10 ks and quarterly reports on Form 10 Q and other SEC filings. These risks and uncertainties could cause actual results quarter fiscal quarter. During our call today, we will reference certain non GAAP financial losses, call, which we believe provide useful information for investors. We include reconciliations of non GAAP financial measures, where appropriate, to GAAP in our news release or in the Investor quarter.com. As always, Accenture assumes no obligation to update the information presented on this conference call. 2019. Now let me turn the call over to Julie. Thank you, Angie, and thank you everyone for joining us. Today, we are proud to announce 2019 financial results for the Q2 of fiscal 2021 and our return to pre COVID level financial results a quarter earlier than we expected 2019 with a tough compare. Let's first go back 12 months ago on March 19, only 8 days after the pandemic was declared, Q2 financial results. Results you may not quarter. Remember, because at the time, we were all focused on the go forward potential impact of the pandemic. In Q2 of fiscal year 2020, We had 8% revenue growth in local currency, our then highest bookings ever of $14,200,000,000 and strong underlying profitability and free cash flow. We also announced that 18 clients that quarter Q2 had bookings over $100,000,000 With this backdrop of fiscal year 2020 Q2, 2019. The significance of this Q2's results in fiscal year 2021 becomes even more clear. We have delivered 5.4 percent revenue growth in local currency, which includes a reduction of 2 percentage points quarter from a decline in revenue from reimbursable travel costs, meaning apples to apples 5.4% is in the zone of fiscal year 20 Q2 revenue when you exclude the travel costs related revenue. We have delivered bookings of $16,000,000,000 quarter, beating our previous record set in Q2 last year by $1,800,000,000 and we have delivered strong profitability and free cash flow. Quarter. This quarter, 18 clients had bookings over $100,000,000 and we continue to take market share faster than pre COVID. Fiscal 2019. In H1, we have accelerated our investment in B and A with approximately $1,100,000,000 of capital deployed Q2 fiscal 2019. And we are increasing our programmatic B and A investment to at least $2,000,000,000 for FY 2021 from the 1 point $7,000,000,000 we previously communicated. And for the last 12 months, we have remained consistent. We gave guidance every quarter, which we met or beat. We deliberately invested in our people and preserved our talent call to continue to serve our clients as demand came back. And we continue to significantly invest in our business and our communities. 2019 and throughout we have lived our core values, including maintaining without pause our commitment Q2 fiscal 2020. These financial results reflect these choices, The strength of our core values and the power of our laser focus on creating client value and being a trusted partner, 2019 as well as our incredibly talented people, strong ecosystem relationships and the resilience of our growth strategy 2019 as well as the substantial investments we have made year in and year out since we set out to be the leader in digital cloud and security and continuous innovation. They also reflect the operational rigor and discipline that long has been a hallmark of our success. 2019. I want to thank our people for their hard work and continued dedication to our clients and for delivering on our commitments. TC, over to you. Thank you, Julie, and thanks to all of you for taking the time to join us on today's call. Call. We were very pleased with our overall results in the 2nd quarter, which exceeded our expectations and reflects strong momentum across our business. We are particularly pleased with our record new bookings and strong revenue growth, which demonstrate our leading position in the market call as a trusted partner to deliver value for our clients. Based on the strength of our second quarter results and the confidence in the second half of the fiscal year, we are increasing all elements of our full year outlook, fiscal 2019, which I will cover in more detail later in our call. Now, let me begin by summarizing a few of the highlights for the quarter. Revenues grew 5.4% in local currency and continue to include a reduction of approximately 2 percentage points from a decline in revenues from reimbursable travel costs. Q2 revenues were nearly $140,000,000 above our guided range, Q2 fiscal 2019 as our business built back even faster than anticipated. We also continued to extend our leadership position with growth significantly above the market. Fiscal quarter. We saw broad improvement in industry trends. Approximately 50% of our revenues came from 7 industries that were less impacted by the pandemic, Q2 fiscal year. We continue to expect our full year 2019 results to be approximately $1,000,000,000 in the quarter and we expect to be in the range of $1,000,000 in the quarter. Operating margin was 13.7%, an increase of 30 basis points for the quarter and 40 basis points year to date, quarter reflecting strong underlying profitability as we continue to invest in our business and our people, including the one time bonus we just announced. We continue to benefit from lower spend on travel, meetings and events. And we delivered very strong EPS of 2 point $0.03 up 10% over fiscal 2020 after adjusting both years for gains in investment. Quarter. And finally, we generated significant free cash flow of $2,400,000,000 in the quarter $4,000,000,000 year to date. We continue to execute on our strategic capital allocation objective with roughly $3,100,000,000 returned to shareholders fiscal 2019 guidance and share repurchases year to date. We've made investments of $1,100,000,000 in acquisitions, primarily attributed to 19 transactions quarter. We expect to invest at least $2,000,000,000 in acquisitions this fiscal year. Fiscal 2020. With that, let me turn to some of the details starting with new bookings. New bookings were a record at $16,000,000,000 representing 13% growth in U. S. Dollar over previous record in Q2 of last year. Fiscal quarter. We had very strong overall book to bill of 1.3 in the quarter and 1.2 year to date. Consulting bookings were $8,000,000,000 a record high with a book to bill of 1.2. Outsourcing bookings were also a record $8,000,000,000 with a book to bill of 1.4. Similar to last quarter, our bookings were driven by both technology services and operations. We were pleased with the strength of our bookings and strategy and consulting with the book to bill of 1.2. Turning now to revenues. Revenues for the quarter were $12,100,000,000 an 8% increase in U. S. Dollars and 5.4% in local currency, including a reduction of approximately quarter, 2% from a decline in revenues from reimbursable travel costs. Consolidated revenues for the quarter were 6,400,000,000 quarter, up 4% U. S. Dollars and up 1% local currency, including a reduction of approximately 3% from a decline in revenues from reimbursable travel costs. Outsourcing revenues were $5,600,000,000 up 14% in U. S. Dollars and 11% local currency. Quarter. Taking a closer look at our service dimensions, both operations and technology services grew double digits. 2019. As expected, strategy and consulting services declined high single digits and we expect strategy and consulting to return to growth in Q3. Turning to our geographic markets. The industry dynamics that I mentioned earlier continue to play out in a similar manner across all three markets. In North America, revenue growth was 7% in local currency. Fiscal 2019. In Europe, revenues grew 3% in local currency, driven by mid single digit growth in Italy and the UK. Quarter. In growth markets, we delivered 6% revenue growth in local currency, driven by double digit growth in Japan. Moving down the income statement. Quarter. Gross margin for the quarter was 29.7% compared with 30.2% for the same period last year. Sales and marketing expense for the quarter was 9.4% compared with 10.4% for the Q2 of last year. 2017. General and administrative expenses was 7.6% compared to 6.6% compared to 6.4% Q2 last year. Operating income was $1,700,000,000 in the 2nd quarter, reflecting a 13.7% operating margin, fiscal 2019 guidance range, up 30 basis points compared with Q2 last year. Before I continue, as a reminder, in Q2 last year, we recognized an investment gain, quarter, which impacted our tax rate and increased EPS by 0 point 0 $7 This quarter, we again recognized an investment gain, which Q2 fiscal year. This impacted our tax rate and increased EPS by $0.21 The following comparisons exclude these impacts and reflect adjusted results. Our adjusted effective tax rate for the quarter was 17.5% compared with the adjusted effective tax rate of 17 compared with an adjusted EPS of $1.84 in the Q2 last year. This reflects a 10% year over year increase. Days service outstanding were 34 days compared to 38 days last quarter and 39 days in the Q2 of last year. Free cash flow for the quarter was $2,400,000,000 resulting from cash generated by operating activities of $2,500,000,000 Net of property and equipment additions of $93,000,000 Our cash balance at February 28 was $9,200,000,000 compared with $8,400,000,000 at August 31. With regards to our ongoing objective to return cash to shareholders, fiscal 2019. In the Q2, we repurchased or redeemed 4,600,000 shares for $1,200,000,000 at an average price of 2 $155.29 per share. As of February 28, we had approximately $5,000,000,000 of share repurchase authority remaining. Q2 fiscal Q3. Also in February, we paid a quarterly cash dividend of $0.88 per share for a total of $561,000,000 This represented a 10% increase over last year. And our Board of Directors declared a quarterly cash dividend of $0.88 2019 earnings call to be paid on May 14, a 10% increase over last year. So at the halfway point of fiscal 2021, fiscal 2020. We feel really good about our results to date and our positioning for the remainder of the year, realizing that the pace of recovery is hard to accurately predict. 2019. Now let me turn it back to Julie. Thank you, Casey. Let me start with the environment. We continue to see compressed transformation, where companies have to simultaneously transform multiple parts of their enterprise and reskill their people in what previously would have been sequential program. They're doing so to re platform their businesses in the cloud, fiscal 2020. Address cost pressures, build resilience and security, adjust their operations and customer experiences and find new sources of growth. Call. COVID has hit a giant fast forward button to the future, and we believe the demand to innovate at unprecedented speed and scale With rapid adoption of cloud, AI and other disruptive technologies is accelerating. For digital leaders, we see them no longer strictly competing for market share, but to build their vision of the future faster than the competition. Fiscal 2020. And for digital laggards, they are determined to not simply catch up, but to leapfrog. While COVID has accelerated the demand, call. The reality is that the extent of transformation ahead is enormous. The move 2020. From approximately 20% to 80% in the cloud alone is a huge undertaking and it is just the start 2019 as companies will then continue to invest to grow and innovate on their new cloud foundations, 2019, which leads me to the role we are playing. In Q2, our engines of growth across Accenture have roared to life to meet these needs of our clients and we see strong momentum going into Q3. I will share some color and examples. Call. We called the once in a digital era replatforming of businesses into the cloud in September 2020 when we created Accenture Cloud First to bring industry cloud and state of the art change management and transformation together. We saw this quarter 2nd quarter fiscal 2017. Strong double digit growth in cloud overall as well as the subset of Accenture Cloud First, which growth was even higher. Intelligent Platform Services, which is essential to building the digital core of our clients, is back to high single digit growth 2019 as companies resume this critical aspect of their transformation. Applied intelligence with our data and AI solutions and security, both sizable but still in the early stages of the scale we expect long term, both had strong double digit growth in Q2. Operations grew double digits as companies seek to digitize their enterprises, quarter. Interactive improved quarter and grew high single digits as companies continue to shift to digital channels, need cost efficiencies around sales and marketing to invest in new capabilities, seek more data driven marketing campaigns and compete for customers and employees on the experience they provide. Industry X, which is helping diversify our sources of revenue in the enterprise, grew strong double digits, driven by the need for product 2019 and its engineers to accelerate the time to market of smarter and more sustainable products and the need to enhance the efficiency and flexibility of manufacturing facilities and the ability to interconnect machines and shrink facilities and the ability to interconnect machines and operate remotely. These engines of growth are multi service, to create value. We are distinctive because no other competitor has our scale and breadth of services, which allows us to seamlessly serve the different dimensions of compressed transformations. We also are able to give our clients fiscal year 2020. We are pleased to announce that our customers are well positioned to deliver our managed services to digitize using our assets and platforms and address cost pressures. Quarter. Furthermore, our distinctive capabilities in industry, innovation and investment are clear differentiators. Our strong strategy and consulting practitioners bring deep industry expertise to all functions of the enterprise call and help bring together our services to deliver to our clients, often informed by cross industry insights, call, which is for payments and omni channel engagement. Our ability and commitment to consistently invest in acquisitions, R and D and our people is quarter. Unmatched in our industry and our clients know that through our investments and focus on innovation, we will help future proof them, call. Such as our innovation in emerging technologies, like the work Accenture Labs is doing, testing applications using neuromorphic computing, Where circuits are modeled after systems in the human brain and nervous system to deliver new AI capabilities. And our 360 degree value strategy, which seeks to bring talent upskilling, diversity and inclusion and sustainability to our work 2019 is resonating with our clients as they seek to make progress as they transform. 2 great examples of compressed transformation, strong leaders and our 3 60 degree value strategy are AIG and Shiseido. We are partnering with AIG, a leading global insurance organization to help them drive their AIG200 program, which is designed to achieve underwriting excellence, modernize their operating infrastructure, enhance user and customer experience, Q2 fiscal 2020 and become a more unified company. This quarter, we acquired AIG's shared services operations, which we will transform to serve AIG Q2 fiscal 2020. To create a modern digital shared services platform with end to end processes that will improve the user experience using our Synapse platform Q2 fiscal year. And consistent with our 3 60 degree value strategy, we are investing in upskilling our new employees. Fiscal 2020. We have entered into a strategic partnership with Shiseido, a leading global beauty company headquartered in Japan. Q2. Shiseido has launched a fundamental business transformation aiming to become a global leader in premium skin beauty by 2,030 quarter under its new medium to long term strategy, win 2023 and beyond. We are partnering with Shiseido to accelerate digital transformation and create personalized and seamless customer experiences, design, develop and implement a cloud based system that will help it adopt processes that enable continuous financial reporting, better forecasting accuracy and more precise inventory management. We are helping them use AI, analytics and automation to create new business value and helping Healthcare Services to reimagine and transform their entire IT organization through our living systems approach. Fiscal 2020. We are leveraging new ways of working and agile foundations to capture efficiencies and reduce costs, while positioning the company for growth and diversification to drive business resilience. With our managed security services, we are helping a central bank in Asia strengthen their resilience against cyber threats, build in the flexibility to securely grow their payment transactions from 1,000,000 to 1,000,000,000 at speed and scale. Our Industry X team is helping Formula 1 relaunch its F1 TV Grand Prix racing product. By using the cloud based Accenture video solution, live streams from 20 trackside and onboard cameras and a growing range of connected devices, We are continuously innovating to embed intelligence in their platforms to deliver the best possible viewer experience. 2019. Now let me turn to Accenture's greatest and undeniable competitive advantage, our nearly 537,000 people. Call. They are at the heart of our outstanding results. Fundamental to our core values is to care deeply for our people and we place significant importance on providing a meaningful employee experience. For almost every person around the world, Living and working during the pandemic has been challenging. To help our people succeed both professionally and personally during this time, call. We have put in place many programs. For example, we are partnering with Bright Horizons in the U. S. Through development of an innovative program for school age children to receive proctoring for their virtual studies and homework. We have extended telemedicine to parents of our employees in India, and we are providing industry leading mental wellness programs, including Thriving Minds, a holistic well-being program that teaches us about the science behind stress and how to recharge your brain's battery. We are proud that more than 100 and 60,000 of our people have completed the program with impressive results, including nearly 9 out of 10 participants Reported feeling significantly better able to handle challenges in the workplace. Equally important is our focus on vibrant career paths. Fiscal 2020. We have maintained pay increases, bonuses and promotions, both in our normal December time period as well as an added round of promotions in February, enabling us to promote in total at the same level as the prior year. Additionally, we will expand our regular mid year promotions this coming June to include Managing Directors, a first in our company's history as one more way we continue to create new opportunities for our people. 2019. And today, we are announcing a special one time bonus for all of our people below Managing Director to recognize the contributions and dedication to our clients during this difficult year. Continuous learning also is a defining feature of Accenture. Call. We continue to invest in our people and their market leading skills with a 28% increase in training hours and 25% increase in hours per person 2019 just this quarter. And coming back to our ability to attract talent, we know that people want to work for companies that not only create Q2 fiscal year. We are proud this quarter to have been named for the 14th consecutive year call on Ethisphere's World's Most Ethical Companies list and for the 19th consecutive year on Fortune's World's Most Admired Companies. Q2 fiscal 2019. Our strategic decision to preserve our talent last year, including our recruiters, provided a supply and demand has always been a core competency and we are confident in our ability to attract talent Q2 fiscal 2020. We increased hiring approximately 50% both year over year and since last quarter Q2 fiscal 2019. We've onboarded over 100,000 people virtually over the last 12 months with new innovative approaches. 2019. I would like to recognize the extraordinary leadership and efforts of our Chief Leadership and Human Resources Officer, Ellen Shook Q2 fiscal 2019 and her outstanding team around the globe for how they have helped care for our people throughout the pandemic, reskilling our people and have helped us manage and 2019. We will now begin to realize the incredible expansion of our talent to meet the needs of our clients. Over to you, KC, for a look ahead. Thanks, Julie. Let me now turn to our business outlook. For the Q3 of fiscal 2021, we expect revenues to be in the range of $12,550,000,000 to $12,950,000,000 This assumes the impact of FX will be about positive 4.5% Compared to the Q3 of fiscal 2020 and reflects an estimated 10% to 13% growth in local currency. Fiscal 2020. For the full fiscal year 2021, based upon how the rates have been trending over the last few weeks, we continue to expect the impact of FX 2019. On our results in U. S. Dollars will be approximately positive 3% compared to fiscal 2020. 2020. The full fiscal 'twenty one, we now expect our revenue to be in the range of 6.5% to 8.5% growth in local currency over fiscal 'twenty, Including approximately negative 1% from a decline in revenues from reimbursable travel based on a 2% reduction in the first half of the year and no material impact in the second half of the year. For operating margin, we now expect fiscal year 'twenty one to be 15% to 15.1 20 20 results. Fiscal 2019. We continue to expect our annual adjusted effective tax rate to be in the range of 23% to 25%. 2019. This compares to an adjusted effective tax rate of 23.9% in fiscal 2020. For earnings Per share, we now expect full year diluted EPS for fiscal 'twenty one to be in the range of $8.67 quarter to $8.85 We now expect adjusted full year diluted EPS to be in the range of $8.32 2020 to $8.50 or 12% to 14% growth over adjusted fiscal 2020 results. For the full fiscal 2021, We now expect operating cash flow to be in the range of $7,650,000,000 to $8,150,000,000 property and equipment additions to be approximately $650,000,000 and free cash flow to be in the range of $7,000,000,000 to $7,500,000,000 2019. Our free cash flow guidance continues to reflect a very strong free cash flow to adjusted net income ratio Q2 fiscal year. As we remain committed to returning a substantial portion of cash to our shareholders. With that, let's open it up so that we can take your questions. Angie? Thanks, Casey. I would ask that you each keep to one question and a follow-up to allow as many participants as possible to ask a question. Operator, would you provide instructions for those on the call? Thank 2018. Your first question comes from the line of Tien Tsin Huang from JPMorgan. Please go ahead. Hey, thanks. Terrific results here. I can't remember, I was thinking of the last time you guys raised your margin outlook, especially against such strong bookings and investments like Cloud First you talked about, plus this one time bonus to like Cloud First you talked about plus this one time bonus to employees, etcetera. So what's different this time to allow you to do that to raise margins modestly against Some good momentum here. And I'll ask my follow-up just together with this, which is, given the big bookings, thinking about contract execution, Q2. Do you feel good about sort of the level of expectations you need to deliver here to keep this momentum going? Because I know you put a lot of hard work into Driving up the bookings here, but I'm curious if there's anything different to consider here with contract execution looking ahead? Thanks. Okay. Thanks, Tien Tsin. So in terms of operating margin, let me just Cover with you what's the driver this year of our 30 to 40 basis points operating margin expansion. And you're right, it is unusual for us to expand our operating margin halfway through the year. And so implied in our guidance for the year is obviously continued healthy margin expansion in the back half. That's in addition, tinging to the 40 basis points that we've already done year to date. And then as I mentioned, Which does include the impact of the one time bonus that we're doing for employees below Managing Director. And I'll just maybe highlight a few things in terms of drivers for the expansion this year. I mean, as always, we first look to strong revenue growth. So and we have that again this year. And that's coming along with Increased contract profitability. We do have increased contract profitability coming through in our gross margin in the first half quarter. And that's really the first lever that we always look at. Within this year, uniquely is for a couple of things. One is utilization. So we are getting some additional margin expansion this year based on our higher utilization rate. We talked about that last quarter that we're looking to bring that down to more normal levels. It did go up This quarter, we're still working on that. But clearly, the first half of the year and into the second half, there will be some benefit to operating margin expansion on that. And the second part is due to the lower travel events and meetings spend this year. So we are going to benefit from that overall for the full year, but that benefit really is in the first half Of the year. As the baseline last year in the back half is, as you know, we really didn't have travel or have meetings. So It's not a benefit that we'll have in the back half of the year. And I think overall, the key thing though in operating margin is that we always look to drive strong underlying profitability because we want to ensure that we are Investing first in our business, because we want to drive long term shareholder value. And so that's really the critical part that We're able to continue to invest in our business and in our people and in acquisitions, while at the same time expanding operating margin significantly. Yes. And Tien Tsin, why don't I take the I'll take the question about execution. We're very confident about our ability to execute. And let me just remind you that one of the things that's really benefiting us It's just our absolute, excellent performance when the pandemic started and we had to move all of our people from our centers While our clients were having to move remotely, as you'll recall, I shared that we closed the books for 70 public companies and we did so without missing a beat call that we on average pre pandemic have a new release every 15 minutes, 24 hours a day Our centers and our people across the globe in terms of delivery are just amazing and I should thank them because At the end of the day, that's what really matters for our people and we really just have exceptional people. Yes. It's both. Your next question comes from the line of Lisa Ellis from MoffettNathanson. Please go ahead. Hey, good morning. Nice results here. Julie, I wanted to kind of rewind the clock back to early 2020, which obviously It feels like eons ago now, but when you reorganized Accenture to pivot to more focus on the geographies and geographic expansion, 2019. Now that we're a year plus in and the dust has settled a little bit, can you just kind of bring us back to that and reflect on Q2 fiscal Q3. What's working well with that pivot? What's working maybe less weller has been more challenging than you expected? And what's different about operating in growth markets. Just realizing that those that the growth markets are an important part of the growth story for Accenture going forward. Thank you. Sure. Great question. One of the things that we look back on internally as a leadership team was that fiscal 2020. We actually were very bold in our ambition in my first year as CEO to actually put that new model in place only 6 2 months into the fiscal year and change our P and L in the middle of the fiscal year. And we look back and often use it as a lesson as to speed matters because as you think about our execution during the last 12 months, we did so with a new leadership team and a new way of working. And what it really demonstrate was we made the right strategic move. Driving the move from industry to geography were a few things. And remember what we did was we also put digital everywhere. So we simplified because digital was now the core of our business. But The first thing is what we call the client proximity imperative. We had such scale in all of our markets. We wanted to put our leaders Really closer to our clients, while at the same time, really enhancing the ability to move innovation around But on the other hand, we made critical changes to actually make it easier to move innovation around the world. And secondly, we felt as if The ability to simplify and then have teams come together across our services would really unlock value. And of course, we did that before we had COVID, but we've seen the acceleration of the need for that Because our clients are really looking for the ability to bring outcomes. And so just think about the work that we are doing right now. Like I take BBVA, which you may know, it's a customer centric Global Financial Services Company headquartered in Spain. And we have worked with them to move, they wanted to increase their digital sales and that brings together operations, all of our interactive capabilities like paid media search engine optimization, analytics and marketing operation, plus our deep industry experience. And with our support over the last 12 months, they've grown their digital sales more than 50% and they saw an increase in digital customers by more than 50%. The ability to bring those services together seamlessly to deliver those outcomes has really been enabled by that growth model that both simplified, recognize that the core of our business is now digital cloud and security and enable us to really meet the needs of the client globally. In terms of growth markets, there's really nothing different there. I mean, the geographic model helps us both focus on the opportunity in each of the markets, while at the same time really connecting the innovation And being able to serve global clients better. Terrific. Thanks. Maybe my quick follow-up is maybe for Casey, a Follow-up on Tien Tsin's question. I know you said here, yes, you're running a little hot on utilization right now and you commented on that as well last quarter. I'm curious though with the shift to remote work, one, do you think that shift is going to remain more permanent and will it allow you Actually maintain a higher level of utilization on a more permanent basis. Yes. So thanks, Lisa, for the question. 2018. Yes, I will just reiterate, we are trying to we are working to get it back our utilization back into a more normal range. It did tick up this quarter And that's really tied to the increased demand that came back hotter than we expected, right? So but we continue to believe that the right answer Our people is to lower it back into our more normal historical ranges. And in terms of the structural is there a structural change? Our belief is that over time, there's really not a structural change in utilization. There is probably some increase right now due to remote working, but we don't see On a go forward, any long term structural change in our utilization rate. Yes. And just remember, Lisa, like we have a very important value proposition that includes being able to do continuous learning, but also The right level of time to do strategic thinking, for example, and to come together around important initiatives. And so that's why we believe That over time, we really should get back into kind of a more normal regardless of where people are working from. Terrific. Thank you. Thanks a lot. Your next question comes from the line of Ashwin Shirvaikar from Citi. Please go ahead. Thank you. Hi, Julia, hi, Casey. Congratulations. These are tremendous results. I hate to keep bringing up margin again and again, but one thing I did not necessarily hear you explicitly call out was pricing, which one might expect given sort of a price for value component, given the pivot mix as you primarily do digital cloud and security. And also, Frankly, a shortage of resources, which was also going to be my follow-up question, is Your attrition has ticked up, but still below historical levels. I see all the steps you took towards Employee health, wellness, eventually controlling attrition. But as demand accelerates across the industry, do you expect attrition to turn to historical like mid upper teens type levels. Yes. So, thanks, Ashwin for the question. So I'll cover the pricing point and I'll hand it over to Julie to talk about attrition. So maybe just start with context overall and And what we're seeing in the overall market and the business environment. So as we've been saying and we continue to see that the business environment does remain competitive. And in some areas, we experienced pricing pressure, but we are seeing signs of stability, Right. So that's probably the first key point. In terms of the pricing that we have across our different markets commercial arrangement. But what is important and what stays the same is that we always Look to make sure that we are doing a smart commercial arrangement that benefits both our clients And Accenture, and that's a key part of our 3 60 degree value. But as it relates To what we're actually delivering in terms of profitability, I do want to highlight that within our operating margin and within gross gross margin. We have expanded the delivery of clients, client profitability and contract profitability. So that's a key part of our operating margin expansion for the year. And Julie, you want to talk about attrition? Yes. Look, I think it's I think we would expect that we're going to go back to sort of industry norms on attrition, although we'll always quarter. And we do believe that we're benefiting right now from the way we Q2 fiscal year. We have cared for and our people and the decisions we made to preserve our talent and invest in keeping them through the lower demand era. So, Q2 fiscal year. But certainly, we're tuned as a company to be able to grow and recruit Thank you. Good results. Your next question comes from the line of Bryan Keane from Deutsche Bank. Please go ahead. Hi, guys, and congratulations from me as well. Just thinking, Julie, about this more structurally longer term. Is this growth rate, the back half growth rate obviously being really strong in the back half double digit growth implied for both the 3rd and the 4th quarter. How has the pandemic changed things that this could be maybe more sustainable than just kind of a one time pickup in growth and maybe the growth could be I know we've talked about in the past 5% to 8% and constant currency growth. Just wondering if that formula has potentially changed in the future due to the pull forward of some of the digital transformation from the pandemic? We knew someone was going to try to get us to look ahead for next year. But we're not going to You got me. But we're not going to, but let me just so instead of trying to look ahead to next year and thinking about an industry, let's maybe just focus on how we Looking at our business right now, so if you think about the last 6 years when we started digital, we rotated our business so that now The core of our business is digital cloud security and all of our services, meaning not just That's not from a technical perspective. And so think about what we have built our engines of growth 2019 as the core of our business, which is what we went through when you think about cloud, Industry X, Applied Intelligence, Operations, the things we went through in our script today. And so we have these engines of growth, which we continue to invest in. And I think what's really important the way we think about our Q2 fiscal quarter. For example, cloud, we already scaled. We told you last quarter it was $12,000,000 in FY 2020, but it's growing double digits because we're at the very early stages of it. And when you think about Accenture Cloud First, we brought together All of our services from strategy and consulting to experience to cloud industry experience because not only are Companies having to migrate to the cloud, but they need to create value like we're working with an American Entertainment Company where we're helping them you leverage the cloud to accelerate the time to market of new video services, right. So it's not about the migration, it's about the value. And so think about our business as having built these engines of growth, some of which already have massive scale and are continuing and then others like Industry X. Industry X is a way that we're going to continue to diversify our revenue sources for resilience quarter over the long term. We made 2 acquisitions this quarter, Salt Solutions and Myrtle Consulting Group to help build Our manufacturing and supply chain, we're going to continue to invest there. We think about that as the next interactive, right, in terms of building This new area and we're at this amazing tipping point right now where we're seeing an acceleration of digitization in manufacturing and in product engineering. And so we continue to think about How do we both make sure these growth engines is going, but never have to have another rotation because we're always investing. And I mean, the last point I would just say is our capacity to invest in acquisitions has been a business is now these engines of growth and we continue to execute on that in all of our major strategic areas and the next Scale plays and I'd call out the 2 we made this quarter in cloud, for example, InfinityWorks and Eden House. Got it. Got it. And just Casey, a quick follow-up. Will travel and reimbursables, will that go up back to the norms of previous past. I'm just trying to figure out if some of that obviously, some of that travel work doesn't have to continue and to the model slightly changes on that front. Yes. So that's a great question, Brian. So let me just first tell you what we've assumed As it relates to kind of our revenue, so we do not have in our revenue guidance And increase in travel revenue from travel related expenses. Now obviously, we're continuing to meet with our clients and do well and engage with them as you can see from a record bookings and our really strong revenue growth. But we don't have any of that We don't have that significantly embedded in our revenue. In terms of for the rest of the year, we'll continue to see Where we are with the travel and events and meetings as we go through Throughout the rest of the year and into next year, it's really kind of too early to tell. Juliana, if you want to add anything? Yes. I'd agree. I mean, look, I'm having lots of conversations with companies who are just trying to figure this out, right? Will travel will it actually explode once people feel safe because They need to reconnect, will it structurally shift? And I would say that it's really we think it's too early quarter. And companies are really kind of all over the map and hopefully we'll have a lot better sense as we get through the next 6 months and we see Vaccinations, variants and how comfortable people are, but it's still pretty unclear. Got it. Thanks for taking the questions. Your next question comes from the line of Dave Koning from Baird. Please go ahead. Yes. Hey, guys. Thanks. Nice job. And I guess my first question, outsourcing growth was the strongest, I think, in 6 years. And that's really not on an easy comp yet either. You had a pretty normal Q2 of last year in terms of growth. And I'm wondering, is there something within outsourcing that has kind of step function changed to just a better level than normal or something happened there that's really triggering growth in such a table part of your business typically? Well, it's a great question and this really is a big driver of how well we're doing now Because in this when you have compressed transformation where the companies need to do so much at the same time, There's a really sharp focus on what do I need to do? How do I source the talent, right? And that conversation has Absolutely, gone faster, but also how can I digitize every part of the organization and what Accenture operations and in technology things like MyWizard and MyConcerto, which build in best of class AI, Gene learning, rapid testing and these are platforms that we continuously invest in? And so, when you what would be Happening here is that we're helping them digitize. We're helping them focus on what do they really need to have in house versus can leverage in order to go faster. But one thing I want to be really, really clear about is quarter. Although our strategy and consulting business continued to have a high single digit decline, it was better than we expected. Strategy and consulting is absolutely essential to all of these results, Including outsourcing, because what we're bringing to them, right, is not simply, oh, it's a lower cost. It's Increase is in sales through our marketing operations like the BBVA example I gave, right. It's manufacturing. At AIG, which I talked about, it's insurance, right, as well as deep process skills. It is helping them The ways they're working by being integrated with us where we're bringing modern ways of working and digital. And so this is what distinguishes us as a company for our clients. It's not for you guys, it's type of work, Outsourcing versus consulting, which is basically managed services, this project work. For our clients, it's our ability to bring all these services together, which is why each of the examples I gave in my script and I gave you many more really are pulling all of these things together for an outcome And when you're going to compress transformation, that's more important than ever. Great. Thanks. That's great. And I guess my just quick follow-up, Every vertical accelerated in the quarter except for resources. And so I'm just wondering on that vertical specifically, that got a little worse, but that hits really easy comps in the back half. Anything to kind of call out there on momentum kind of reaccelerating in the future? Yes. Thanks, Dave. So resources, it It came in, in the zone that we expected it to. And I'll just point out a couple of things. So we've talked about the industry is more impacted by the pandemic and resources Clearly has one of those, which is energy, and that continue to be under pressure. And I would also say that our clients in the chemicals Industry also has been feeling some pressure as well. But we've seen stability in our utilities portfolio, which is good. And go forward, as we look into Q3, we do see an improvement in the resources growth rate. Yes. And by the way, this is where Industry X is going to be so critical. For example, we're working with North America, one of the largest oil integrators Q2 fiscal year. I was just in our brand new OT security lab in Houston last week. Yes, I actually did go on a business trip And a big focus of OT Security is across all of our both process and discrete manufacturing. So there obviously as an industry set of industries they've been impacted, but if you think about where we're focused and how we're going to help them from efficiency and safety and security is great. We're well positioned. Great. Thanks, guys. 2018. Your next question comes from the line of James Faucette from Morgan Stanley. Please go ahead. Great. Thank you very much. And quarter. Wanted to go back to one of the comments you made in the prepared remarks in terms of increasing your programmatic B and A and Wondering if you could just give us a little color of how we should think about contribution from that, specific areas of focus, durability, etcetera. Just trying to understand how you're thinking about that initiative, which seems really important. Yes. So thanks for the question. You're absolutely right. I mean, our ability to invest significantly in our business and that includes V and A 2020 is a key competitive advantage. And I would just say, we've been at this for a long time, to your point. It's been a core part of our strategy since 2013. On average, we've done about 20% of our operating cash flow to B and A, and that's our updated guidance of about up to At least $2,000,000,000 puts us in that same zone. But it's not just being able to acquire its successful integration. And so you You can see that, that typically provides about 2% of inorganic contribution in this year. It's going to be more in the 2.5 percent zone. So, we really are very focused on that as a key part of our strategy and we will look call. To continue to invest, as we've said, we can always we can do more than the $2,000,000,000 if the opportunity presents itself, quarter. It is a key part of our investment portfolio. Thanks. And just Turning operationally for my follow-up question. Can you give some color on how much of the strong demand that you're seeing is driven by your partner network this year and And where you're seeing most strength there. And I guess how you think about that part of business generation evolving over the next few quarters and periods. Our ecosystem partners are absolutely essential to our growth. I called them out in our script. We're really proud to be the number 1 or number 2 partner with all of the major ecosystem partners. And What we uniquely bring is because of the strength of our relationships, we can really bring integrated value propositions to our clients. And so those relationships Our very high priority and important to our future growth. Thanks for that, Julie. Thanks, Casey. Thank you. Operator, we have time for one more question and then Julie will wrap up the call. Okay. That question comes from the line of Bryan Bergin from Cowen. Please go ahead. Hi, good morning. Thank you. Question on the outsourcing and operations strength. So you highlighted the AIG shared services deal this quarter. Have you seen a pickup in captive acquisition opportunities that you've acted upon here over the last several quarters? And I'm curious how we should think about this mix Contributing to your outperformance and the pipeline going forward. Well, we shared in prior calls that we do see more interest in We're starting to see us execute on some of them, but I think it's too early to say whether that's going to be a big part of the mix or not. For the reasons I've talked about, we can go in and help digitize. Casey, do you want to add anything? Yes. I would just In terms of what we see in terms of the mix, for H2, we still see double digit growth in outsourcing. And for the full year, I think we'll end up at high single to low double digit positive growth in terms to give you some sense of the mix. Okay. I appreciate that. And then just on H and PS and Financial Services. So those both clearly had outsized performance in the quarter. Can you just talk about The key contributors underlying those 2. Yes. So, we were really pleased with H and PX and financial services growth this quarter. HAPS, it continues to be growth that we've seen in public service and the work that We've been doing during not just only, but clearly led by a lot of the work that we're doing within the COVID space. And then in Financial Services, fiscal quarter. We're pleased that we do have strength in our banking and capital markets, and that's a statement globally as it relates to particularly and not only in our business in Europe, but all over including North America. So very strong performance in both of those and we expect that to continue. Yes. And it's the things that are it's cloud, Right. There's big movement to cloud. It's digital experience. It's more like the example I gave in BBVA. It's basically all the trends that we've call. Ladies and gentlemen, that does conclude your conference for today. Thank you for your participation and for using AT and T teleconference. You may now disconnect.