Ladies and gentlemen, thank you for standing by, and welcome to Accenture's fourth quarter fiscal 2019 earnings call. At this time, all participants are on a listen-only mode. Later, we will conduct a question and answer session. If you wish to place yourself in queue for questions at any time, please press star then one. You may remove yourself from that queue by depressing the pound key. As a reminder, today's call is being recorded. I will now turn the call over to Managing Director, Head of Investor Relations, Angie Park. Please go ahead.
Thank you, Kevin. Thanks everyone for joining us today on our fourth quarter and full year fiscal 2019 earnings announcement. As the operator just mentioned, I'm Angie Park, Managing Director, Head of Investor Relations. On today's call, you will hear from Julie Sweet, our Chief Executive Officer, and KC McClure, our Chief Financial Officer. We hope you've had an opportunity to review the news release we issued a short time ago. Let me quickly outline the agenda for today's call. Julie will begin with an overview of our results. KC will take you through the financial details, including the income statement and balance sheet, along with some key operational metrics for both the fourth quarter and full fiscal year. Julie will then provide a brief update on our market positioning before KC provides our business outlook for the first quarter and full fiscal year 2020.
We will then take your questions before Julie provides a wrap-up at the end of the call. Some of the matters we'll discuss on this call, including our business outlook, are forward-looking and as such, are subject to known and unknown risks and uncertainties, including but not limited to, those factors set forth in today's news release and discussed in our annual report on Form 10-K and quarterly report on Form 10-Q and other SEC filings. These risks and uncertainties could cause actual results to differ materially from those expressed in this call. During our call today, we'll reference certain non-GAAP financial measures, which we believe provide useful information for investors. We include reconciliations of non-GAAP financial measures, where appropriate, to GAAP in our news release or in the investor relations section of our website at accenture.com.
As always, Accenture assumes no obligation to update the information presented on this conference call. Now, let me turn the call over to Julie.
Thank you, Angie, and thanks everyone for joining us. As a company and a leadership team, we focus every day on delivering on our commitments and creating value for our clients. Today, we are proud to announce that we have delivered another year of outstanding financial results, meeting or exceeding each of the objectives we laid out in our initial fiscal 2019 business outlook. I know that Pierre, our Chairman and CEO, who passed away in January, would've been very proud of the accomplishments this year of our nearly 500,000 people, including more than 7,000 outstanding managing directors.
I would like to add a special thank you to David Rowland for his inspiring and exceptional leadership during these past several months, and to our entire global management committee who came together under David's leadership to ensure that we delivered on our commitments, and which also was the ultimate way to honor Pierre and his incredible contribution to Accenture. Let me share a few highlights for the year. We generated record new bookings of $45.5 billion, including our highest-ever quarterly bookings of $12.9 billion in Q4. Revenues for the year were $43.2 billion, an 8.5% increase in local currency. We delivered earnings per share of $7.36, a 9% increase on an adjusted basis. Operating margin was 14.6%, an expansion of 20 basis points. We generated outstanding free cash flow of $6 billion. We returned $4.6 billion in cash to shareholders through share repurchases and dividends.
We just announced our first quarterly cash dividend of $0.80 per share, which reflects a 10% increase over the equivalent quarterly rate last year. We have demonstrated once again the durability and resilience of our business, and the strong demand for our services positions us very well for fiscal 2020. Now, let me hand over to KC, who will review the numbers in greater detail. KKC.
Thank you, Julie, and thanks to all of you for taking time to join us on today's call. We were very pleased with our results in the fourth quarter, which completes another outstanding year for Accenture. Our results continue to provide strong validation of our leadership position in the marketplace, our relevance to clients, and our ability to manage our business in a dynamic environment, all to deliver significant value to our clients, our people, and our shareholders. Once again, our fourth quarter results reflect our constant focus to deliver strong and consistent financial results across our three key imperatives for driving superior shareholder value. Let me summarize a few important highlights before I get into the details. Revenue growth of 7.2% in local currency continued to be highlighted by strong double-digit growth in all three areas of the new, including digital, cloud, and security-related services.
Growth continued to be broad-based with the vast majority of our industries at high single to double-digit growth levels. We continue to extend our leadership position with growth at about two times the market. Operating margin was 14.2% for the quarter, an increase of 20 basis points, resulting in 20 basis points expansion for the full year. Importantly, we delivered this expansion while investing at record levels in our business and in our people to position us for long-term market leadership. We delivered very strong EPS of $1.74, which represents 10% growth even with an FX headwind of about 2%. Finally, we delivered free cash flow of $1.9 billion, which surpassed our expectations, driven by our strong growth and profitability and continued superior DSO management. Now, let me turn to some of the details.
New bookings were a record $12.9 billion for the quarter and surpassed our previous all-time high by over $1 billion. We had very strong overall book-to-bill of 1.2. Consulting bookings were $6.1 billion with a book-to-bill of 1.0. Outsourcing bookings were $6.8 billion with a book-to-bill of 1.4. We were extremely pleased with our bookings this quarter, which were broad-based and strong across many dimensions of our business. They continue to be dominated by high demand for digital, cloud, and security-related services, which we estimate represented more than 65% of our new bookings. For the full fiscal year, we delivered $45.5 billion in new bookings. These record bookings reflect the relevance of our services and the high level of trust our clients place in us as their partner. Turning now to revenues. Revenues for the quarter were $11.1 billion, a 5% increase in U.S. dollars and 7.2% in local currency.
Consulting revenues for the quarter were $6.2 billion, up 5% in U.S. dollars and 7% in local currency. Outsourcing revenues were $4.9 billion, up 6% in U.S. dollars and 8% in local currency. Looking at the trends in estimated revenue growth across our business dimensions, technology services posted strong, high single-digit growth. Strategy and consulting services grew mid-single digit, and operations continued its trend of double-digit growth. Taking a closer look at our operating groups. Resources delivered its eighth consecutive quarter of double-digit revenue growth at 12% in local currency. Growth continued to be strong across all three industries and all three geographies. Products grew 8%, reflecting continued strength in our largest operating group. We had strong growth across all three geographies and very strong double-digit growth in life sciences. H&PS grew 8% this quarter, reflecting double-digit growth in health and strong growth in public service.
We were especially pleased with the strong growth in both growth markets and North America, with North America benefiting from continued strong growth in our U.S. federal business. Communications, media, and technology grew 5%, reflecting double-digit growth in software and platforms. Overall, we saw double-digit growth in Europe and strong growth in growth markets. Finally, financial services delivered 4% growth in line with our expectations. Insurance again grew double digits, and we saw continued improvement in banking and capital markets globally. Overall, financial services delivered double-digit growth in growth markets, strong growth in North America, partially offset by contraction in Europe. Turning to the geographic dimensions of our business. I am very pleased with the continued demand across all three of our geographic regions, which illustrates the diversity of the business that continues to serve us well.
In North America, we delivered 8% revenue growth in local currency, driven by continued strong growth in the United States. In Europe, revenues grew 4% in local currency, with double-digit growth in Italy and Ireland and high single-digit growth in the Netherlands. We delivered another very strong quarter in growth markets with 12% growth in local currency led by Japan, which again had very strong double-digit growth. We had double-digit growth in China and Singapore, as well as high single-digit growth in Brazil. Moving down the income statement. Gross margin for the quarter was 31.1%, compared with 30.8% for the same period last year. Sales and marketing expense for the quarter was 10.6%, compared with 10.4% for the fourth quarter last year. General and administrative expense was 6.2%, compared to 6.5% for the same quarter last year.
Operating income was $1.6 billion in the fourth quarter, reflecting a 14.2% operating margin, up 20 basis points compared with quarter four last year. Our effective tax rate for the quarter was 26.6%, compared with an effective tax rate of 28.0% for the fourth quarter last year. Diluted earnings per share were $1.74, compared with EPS of $1.58 in the fourth quarter last year. Days Sales Outstanding were 40 days, compared to 39 days last quarter and 39 days in the fourth quarter of last year. Free cash flow for the quarter was $1.9 billion, resulting from cash generated by operating activities of $2.1 billion, net of property and equipment additions of $241 million. Our cash balance at August 31st was $6.1 billion, compared with $5.1 billion at August 31st last year. With regards to our ongoing objective to return cash to shareholders.
In the fourth quarter, we repurchased or redeemed 2.1 million shares for $407 million at an average price of $189.78 per share. Our board of directors declared a quarterly cash dividend of $0.80 per share to be paid on November 15th, a 10% increase over the equivalent quarterly rate last year. Now, I would like to take a few minutes to summarize our outstanding year. As Julie mentioned, we were extremely pleased that we successfully executed our business to meet or exceed all aspects of our original outlook that we provided last September. Revenue growth of 8.5% in local currency for the full year was above the top end of the guided range that we provided at the beginning of our fiscal year.
This result is a strong indication of the durability and resilience of our growth model, which is underpinned by our focus on achieving market-leading scale across key industries, geographic markets, and services. This includes our strategic focus to lead in the new, which represents approximately 65% of revenues for the year. Operating margin of 14.6% reflected a 20-basis point expansion over FY 2018 and was aligned with our original outlook. The diluted earnings per share was $7.36, reflecting 9% growth over adjusted FY 2018 EPS, and was above our original guided range. As a reminder, in fiscal year 2018, EPS was adjusted to exclude the impact of tax law changes. Free cash flow of $6.0 billion was well above our original guided range, reflecting a free cash flow to net income ratio of more than 2.1, excuse me, 1.2, driven by strong profitability and continued industry-leading DSO.
Finally, we exceeded our objectives for capital allocation by returning $4.6 billion of cash to shareholders while investing roughly $1.2 billion across 33 acquisitions to acquire critical skills and capabilities in strategic, high-growth areas of the market. Again, we had a truly outstanding year, and we feel really good about our positioning as we head into fiscal 2020. Let me turn it back to Julie.
Thank you, KC. Our strong results reflect the power of our growth strategy. Our strategy starts with what our clients need. Our clients need to transform their entire enterprise. What we see is that most of our clients are still in the very early stages of their transformation journeys. The starting points and speed are different by industry and by company. The scope of the ambition is consistently broad. Our fiscal 2019 results reflect the strong demand for our services and the significant growth opportunities in front of us. I am extremely pleased that we finished the year with 200 diamond clients, which represent our largest relationships with many of the world's most iconic companies. I'm also proud to share with you that in fiscal year 2019, Accenture Interactive achieved a significant milestone, reaching over $10 billion in revenue.
Finally, this quarter, we had 16 clients with new bookings over $100 million. Clients choose Accenture for their largest and most complex transformation programs because they know we are uniquely positioned to create value by combining our unparalleled technology expertise, our privileged ecosystem relationships, our focus on innovation, and our broad industry depth. Our proven track record of global implementations at scale, coupled with our capabilities from strategy to operations, creates significant value for our clients. Let me double-click on a few of these important elements of our business, starting with our deep technology expertise and our privileged ecosystem relationships. Transformation for our clients begins with their understanding that technology is core to their business. They turn to us because technology is core to our business.
The depth, breadth, and scale of our technology expertise, combined with the power of our deep ecosystem relationships, where we are a leading partner with all the key players, is critical to being our clients' partner of choice. Another element I want to highlight is our deep and broad industry expertise across our 13 diverse industry groups. This breadth has always provided us durability and resilience in our business, and today it has created another competitive advantage. CEOs are increasingly looking to benchmark themselves against the best companies, regardless of industry. They are turning to us for our cross-industry expertise. Because we bring both deep industry expertise in their industry as well as across other industries, we can help drive even more value at speed for our clients.
Let me bring this to life with an example of a solution that we originally developed for the communication industry and are now using to accelerate value in other industries. For comms companies, building out their networks and providing excellent customer service across all channels are the biggest imperatives. We helped Verizon use artificial intelligence coupled with our deep understanding of the industry to create digital assistant experiences at scale that can now address more than 70% of Verizon's calls. In many cases, a 20-minute call with an agent has been reduced to a 3-4 minute digital interaction, significantly improving the customer experience. Verizon's agents have enhanced their skills and now have more time to handle the most complex calls, which is also the most interesting work. As you can imagine, call centers represent a significant opportunity to drive value in many industries.
Recognizing this, we were able to tailor our solution to the unique needs of our clients in both utilities and public service. At Enbridge, the global energy company, we implemented a solution in their gas utility operations to address inquiries similar to Verizon's, such as billing questions and service changes, to improve their customer experience. Now, callers are able to complete many transactions digitally, and customer satisfaction is up significantly. The New Mexico Human Services Department is using our solution to help employees answer questions about Medicaid faster and more accurately. For example, the state has reduced the time it takes to complete the process of providing Medicaid coverage to newborn babies by up to 75%. Our solution has freed up employees to focus on more complex tasks, enhancing their experience as well.
Let me wrap up by talking a bit more about our people and the inclusiveness of our culture. Our people and culture are our biggest competitive advantage, and our unwavering commitment to inclusion and diversity enables us to recruit the most talented people in our markets. This creates an environment which unleashes innovation and allows our people to perform at their very best. Today, I am announcing yet another milestone on our path to gender equality by 2025. With nearly 500,000 people around the world and as a technology powerhouse, we are now 44% women.
In addition to gender, we are focused on leading in all areas of inclusion and diversity, and I am proud to announce that for the second year in a row, we have been ranked number one on Refinitiv's Diversity and Inclusion Index, which was previously produced by Thomson Reuters and identifies the 100 publicly traded companies around the world with the most diverse and inclusive workplaces based on environmental, social, and governance data for more than 7,000 companies. With that, I'll turn it over to KC to provide our fiscal 2020 business outlook. KC?
Thanks, Julie. Now let me turn to our business outlook. For the first quarter of fiscal 2020, we expect revenues to be in the range of $10.9 billion-$11.2 billion. This assumes the impact of FX will be about -2% compared to the first quarter of fiscal 2019 and reflects an estimated 5%-8% growth in local currency. For the full fiscal year 2020, based on how the rates have been trending over the last few weeks, we currently assume the impact of FX on our results in US dollars will be approximately -1% compared to fiscal 2019. For the full fiscal year 2020, we expect our revenue to be in the range of 5%-8% growth in local currency over fiscal 2019.
For operating margin, we expect fiscal year 2020 to be 14.7%-14.9%, a 10 to 30 basis point expansion over fiscal 2019 results. We expect our annual effective tax rate to be in the range of 23.5%-25.5%. This compares to an effective tax rate of 22.5% in fiscal 2019. For earnings per share, we expect full-year diluted EPS for fiscal 2020 to be in the range of $7.62-$7.84, or 4%-7% growth over fiscal 2019 results. For the full fiscal 2020, we expect operating cash flow to be in the range of $6.35 billion-$6.75 billion, property and equipment additions to be approximately $650 million, and our free cash flow to be in the range of $5.7 billion-$6.1 billion.
Our free cash flow guidance reflects a very strong free cash flow to net income ratio of 1.1 to 1.2. Finally, we expect to return at least $4.8 billion through dividends and share repurchases as we remain committed to returning a substantial portion of cash to our shareholders. With that, let's open it up so we can take your questions. Angie?
Thank you.
Thanks, KC.
Thanks, KC. I would ask that you each keep to one question and a follow-up to allow as many participants as possible to ask questions. Kevin, would you provide instructions for those on the call?
Thank you. Ladies and gentlemen, if you wish to ask a question, please press star then one on your touchtone phone. You will hear a tone indicating that you are in queue. You may remove yourself from queue at any time by pressing the pound key. Once again, for questions, please press star then one. First question is from the line of Tien-Tsin Huang, JPMorgan. Please go ahead.
Okay. Thanks. Good morning. No surprises on the outlook. I did want to ask on the bookings here. Outsourcing bookings were strong. You said that large deals did come through. You suggested that it would, which is great. On the consulting bookings side, that was flattish for the, I guess I'm looking at the second half of the year. Can we expect a rotation here perhaps?
Into more outsourcing revenue and maybe bookings looking into fiscal 2020, can you give us maybe your views on outsourcing versus consulting growth in fiscal 2020?
Sure. Thanks, Tien-Tsin, for the question. Maybe start with the last part of your question. In terms of how we are thinking about growth in fiscal 2020 for consulting and outsourcing, we expect for the full year that growth for consulting and outsourcing, they will both be in the mid to high single-digit range. That is baked within our 5%-8% guidance for the year. If taking your booking questions, as you mentioned, we had record bookings for this quarter, $12.9 billion. If you peel that back and look at our consulting bookings, we also had bookings at $6.1 billion in consulting type of work, and that is one of our highest booking quarters ever, and it was at our book-to-bill target of 1.0 or higher.
I think importantly, Tien-Tsin, as well, we feel really good about the pipeline that we have as we enter in or in the beginning parts of fiscal 2020. We say that on an overall broad base in terms of all aspects of our business. When you peel that back and you look at overall what we've done in terms of our bookings for the fourth quarter in consulting, our overall bookings at $12.9 billion, a record, as well as our strong pipeline as we head into fiscal 2020, we see balanced growth across both types of work.
Thank you. Our next question is from the line of Bryan Bergin of Cowen. Please go ahead.
Hi. Thank you. I wanted to follow up just on that booking question. It seems like the variability quarter to quarter has become more volatile. Can you just talk about the major drivers of that? Is that something that we should expect to continue in fiscal 2020?
Yeah. In terms of our bookings, I think if you take a look at how we position bookings and think of it from a quarterly basis, and we've said this historically, they can be lumpy from quarter to quarter. Really what we're looking at in terms of our overall booking is that we meet on a prolonged period, our bookings targets, which for consulting or anything from 1.0 and above, which we did this year in this quarter, and for outsourcing, which tends to be 1.1 and above over a prolonged period. In this quarter, we did 1.4. We expect that there will be some variability. You saw that certainly this year, where we had really strong bookings in quarter two.
We had a little bit lighter as it relates to the rest of the full year in quarter three, and we signaled that based on our pipeline, we thought that we would have very strong bookings in Q4, and indeed we did. That's something that we're very used to. As we think about FY 2020, we tend sometimes to have Q1 might be a little bit of a lighter bookings in relation to the rest of the quarter. Again, coming off at a particularly very strong year in quarter four, that may be the case as well for this year. We feel very good about our strong pipeline as we enter into 2020.
Okay, thanks. Just to follow up here on your talent and resourcing model, as you approach 500,000 employees, can you talk about what you're doing to reduce the manual effort around work? I think in the past, you've disclosed automated FT or efforts within your operations group. Any update you can provide there? It's in the context of just the uptick that we saw in attrition to 19% and your comfort levels there. Thanks.
I'll let KC address the specific uptick around the attrition, but let me give you a broader perspective on how we look at talent. One of our greatest strengths is how we manage talent and people. If you look at any given time, we are always adjusting the use of technology in our business and the talent that we then need to hire. We have talked about it in the context of our operations business. When you think about the work that we do in technology with our myWizard platform, where we're using the latest in artificial intelligence and analytics to help our clients, that was work that five years ago we used people.
We don't think about this as a particular sort of strategy to do X, but that at any given time, we are continuously innovating how we are giving services and then adjusting what that means for our talent. We do that really seamlessly quarter to quarter and year to year.
Yeah. Bryan, just to answer your question on the actual attrition number, when we did have a slight uptick this quarter by about 1%, but we feel good about the strong retention rates that we have in key strategic areas of our business, and that includes areas such as our digital practice as well as strategy and consulting. Just as you know, we really have no issues in attracting the people that we need.
People choose Accenture because of our strategy, our strong financial performance, and the experience that we provide to our people, continuous learning, the amount of investments we make in training and innovation. It really does make Accenture one of the best places to build a career.
Next we have David Togut of Evercore. Please go ahead.
Thank you. Good to see the booking strength. I'd like to ask about any changes you're seeing in average contract length, especially given the ongoing strength in outsourcing bookings and possibly in the evolution of your shift to the new, are you in more of an operating and run stage with a lot of bigger clients?
Thank you, David. There's really no change to-
-duration of our contracts and our bookings. No change. You know what, David? I would really think about what we're seeing in the business because really our clients are focusing on enterprise-wide transformation. What that requires is that we bring all of our capabilities together, really from strategy to operations. You saw that in the bookings we had this last quarter of 16 clients with over $100 million. Just to give you an example there, we're working in products with one of those, with a products company, Fortune Global 100, who's transforming HR using everything from our strategy capabilities to our operations capabilities to transform the experience from hiring to retirement, and at the same time, drive down costs.
Our competitive advantage in this market is that we are able to bring all of those capabilities, and what we're seeing is that boards and CEOs are really focusing on the enterprise-wide transformation, which means large and strategic programs, which is what we are very uniquely positioned to deliver. Understood. Just as a quick follow-up, you announced a leadership change Tuesday at the head of your Products Group, your largest operating group. What changes should we expect with Simon Eaves taking over Products leadership? That's going to be a very seamless transition to Simon. He's been working in Products for most of his career, and brings the deep, both industry, operational, and sales expertise, so that should be very seamless.
Next we have questions from the line of Bryan Keane, Deutsche Bank. Please go ahead.
Hi, guys. I want to ask about digital. If I look inside the new, digital appears to be slowing a little bit more than cloud and security, and it's off its high growth rate in fiscal year 2018. Just thinking about it, is digital getting more penetrated or more competitive inside there? I know it's still growing robustly at, looks like high teens, maybe low 20%, but it is off of the growth rate that it was growing at previously. We always get questions about penetration there. Thanks.
Sure, Bryan. I'll answer the questions on the growth rate and hand over to Julie to talk about what's happening within the digital business. Digital, in terms of what we estimate for the full year, we estimate digital to be about a $21 billion business, it's very significant in terms of scale. It's about 50%, almost pushing 50% of our overall revenue base. With that scale, as you mentioned in terms of growth, we are at the very high teens in terms of growth rates. We're really pleased with what we're seeing, and the continued very strong high teen double-digit growth that we have in digital. We expect that as we look into next year, that overall we will have in the new, we'll continue, which includes digital, to have double-digit growth overall in FY 2020.
I think, Bryan, it's important to look at, again, what our clients are doing when we think about where we are in our growth strategy. As I said earlier, we do see our clients at the very early stages of their transformation. Really think about what is happening in 3 buckets. The first is they are building out their digital core, which is establishing the technology foundation. In the scale parts of our business, Intelligent Platform Services, which is all about the next-gen platforms, that's 40% of our business today growing double digits because our clients need to establish that new foundation that's going to fuel the enterprise transformation. At the same time, in the digital core, we're still in the early stages of scaling areas like data.
How our clients are going to be able to find and curate that data, which is just really beginning, if you think about how much data there is. Security, which is only at $2.5 billion, and then the move to the cloud. Within building the digital core, we have scale plays like Intelligent Platform Services growing double digit, and then we have the next scale plays, which are also growing double digit. The second big area our clients are focused on is driving the growth agenda, which is all about creating better customer experiences, which is fueling Accenture Interactive, which hit $10 billion this year. It's also fueling the focus on new products and services, which is what X.0 is about. That's at very early stages. Having connected products and services.
That'll be the next area that we are really focused on scaling in the growth agenda. The third area is in optimizing their operations. Again, scale part of our business, operations, which is growing double digit. That's because it helps our clients reduce costs to increase their investment capacity. It also enables our clients to do the transformation because we have invested in operations to use machine learning and other forms of emerging technologies. They are accessing those technologies through our platform in operations. At the same time, you have, again, X.0, where we're seeing the early stages of digitizing manufacturing and creating the connected plan, which will be the next play that we are scaling.
Of course, at any given time, we're in the innovation space, and we're looking at the emerging technologies that will fuel growth. In each of the areas of what our clients are doing, we have scale today growing double digits, and then we have the next plays that we're scaling.
That's helpful. I just have one follow-up for Casey on tax rate. I see tax rates going up, it looks like about 100 to 300 basis points, and I know there's some moving pieces inside the tax rate. Can you just talk about what the factors we should be considering there for tax this fiscal year?
Yeah, sure, Bryan. Our range, just to maybe to anchor to where we're starting with. Our range for fiscal 2020 is up about 0.5 point compared to where we started last year for fiscal 2019. The increase from fiscal 2019 to fiscal 2020 is primarily due to the U.S. tax reform provision that phased in over 2 years. As a reminder, there are 4 factors that I think you probably know well, but just maybe they're repeating, that can influence our tax rate in any given year. The first one is our geographic mix of our income. Second is the changes in our prior year tax liability. The third is our final determinations, and the fourth is the tax impacts on our equity compensation.
Thanks. Our next question is from the line of Harshita Rawat of Bernstein. Please go ahead.
Hi. Good morning. Thank you for taking my question. My question is for you, Julie. Given your background in M&A and what's happening in the marketplace, should we expect Accenture to potentially look at larger deals now versus the tuck-ins you've done historically? Then as a follow-up to that question, over the last couple of years, you've done a lot of acquisitions in Accenture Interactive. Going forward, what should we expect as the focus of your M&A activity?
Sure. Thank you for the question, Harshita. Let me start with the overall strategy around acquisitions, which is what has served us extremely well, and we think about acquisitions to do three things: to scale hot areas in the market. For example, this year we did about six acquisitions in technology, three of them in particular around the Intelligent Platform Services, where I've already talked about, we're seeing double-digit growth and we wanted to help scale our capabilities. The second is to add new capabilities, and this has been a lot of our acquisitions in the new, which has been about 20 of the acquisitions that have been in digital and security, particularly as you pointed out in Accenture Interactive. That is all about adding new capabilities. Then the third is really getting deeper industry and functional expertise.
This year we did four in the area of financial services where we've really expanded our expertise in that industry through these acquisitions. You should expect that our strategy is always going to be around those three areas and that it is meant to fuel our organic growth. Now, with respect to whether we would do a larger acquisition, we've always said that we could do a larger acquisition, but it would really need to make sense for us in the context of what we look to acquisitions to do. There's certainly no plans to do that, but obviously, we have the capability if that ever made sense. Finally, as we think about going forward, well, certainly Accenture Interactive is an important focus point. We've done a lot of acquisitions there. As you think about where we're scaling, right?
The next scale plays like X.0, you should expect to see that we're going to focus on in that area as well. At each year, we're going to look at where we need to either scale, add new capabilities or add industry expertise, and it'll really change based on what we're seeing in the market and what's available.
That's very helpful. Thank you very much.
Next question's from the line of Keith Bachman, Bank of Montreal. Please go ahead.
Hi. Thank you very much. Julie, I'd like to direct this first one to you. That's how do you think about Accenture's business line related to more challenging economic cycles? To put a little more context on the question, it would seem to me that operations is pretty resilient if in fact the economy got tougher. The one I question is strategy and consulting. If I look back to 2009 when the economy got really tough, the strategy and consulting element declined double digits. If we look at out the next year or two, if we hit more difficult economic times, how is strategy and consulting different today that it might be more or less immune from economic cycles? I have a quick follow-up for Casey.
Sure. We sort of take a step back and think about what have we been trying to achieve over the last five years, and that has been our rotation to the new, meaning focusing on the most relevant services that our clients need to transform their businesses. Our strategy and consulting business today, is focused on these new services. How do you take blockchain and apply it to financial services? How do you use data and combine it with deep customer insights and use the skills of an Accenture Interactive to create a different customer experience?
We believe that in a downturn scenario, our relevance to our clients comes in the fact that they are still going to need, and in fact, we think during that time even more so, to use these capabilities that we have in order to drive their growth agenda, optimize their operations, and of course still build the digital core. That's where we see the resilience of our current business model.
Okay. All right. Thank you. KC, just a quick one for you.
Sure.
On the cash flow, particularly operating cash flow, looks like CapEx is up a little bit, but if I focus on operating cash flow, you're guiding it to be more or less flattish year-over-year. While I understand that your cash flow metrics on guidance are almost an output, but is there anything you wanted to call out as being unusual that would make the year-over-year comparisons on operating cash flow a little more challenging, or either pluses or minuses on the operating cash flow? That's it for me. Thank you.
Thanks, Keith. In terms of operating cash flow, in our overall free cash flow, there's a minor uptick in $50 million in capital expenditures. That's not really very different. Really, the way we look at our free cash flow is the goal that we have is for it to be at 1 or better, in terms of percentages net income, the ratio to net income. With our guidance this year, we're actually at 1.1-1.2. That's outstanding. Another year of outstanding free cash flow. This year in FY 2019, we did it above 1.2. Why did we do even better and what are the influences that can put us in one place or the other? It really has to do with a couple items that I would point out.
This year in particular, we had significant outstanding performance continuing in our DSO. For every day of DSO, it's about $130, give or take to our free cash flow. We always assume at the beginning of the year that we give ourselves a little bit of room to stay in the low 40s, because that would still be outstanding within our business. I'll just point out maybe a couple other things that influenced the fourth quarter, for example, the timing of things such as cash tax payments and just overall timing of accounts payable. Those are things that can really change the timing of our free cash flow. For next year, we have just another stellar free cash flow performance baked into our guidance at $1.1-$1.2. We continue to be very proud of how we operate our business in that regard.
Many thanks.
The next question is from the line of Rod Bourgeois, DeepDive Equity Research. Please go ahead.
Hey there, and welcome, Julie. Julie, I just wanted to ask a big picture question here. Do you have any strategic changes or major priorities that you plan to implement as you take the helm?
Rod, our strategy starts with our clients. We are going to continue to stay focused on our clients. There's no major change in our strategy because a new CEO didn't change our clients.
Got it. Is there anything significant happening in any of the verticals that may change the vertical mix as you move into next year? It looks like the range of growth outcomes that you're getting across your verticals has narrowed some. Some of the really high performers has slowed, and some of the weaker performers has improved. Are the vertical performances next year prone to be more parity, or could the spread widen?
Thanks, Rod. This is Casey. I would say that in terms of our verticals, if you're obviously talking about our operating groups, within our range of 5% to 8%, we see that all of them have the ability to be within that range. Certainly, the opportunity exists also for some of them, and I think of Resources in particular, to perform above that range.
Thank you. Next question's from the line of James Friedman, Susquehanna. Please go ahead.
First, thank you for all these incremental disclosures. They're very helpful. The observation about the diamond clients, the $100 million, the decomposition of the growth, it's all appreciated. I just want to ask you briefly about the business dimension of strategy consulting. That dimension, I'm looking at the bottom left corner of the Q4, for the purple grid. Yeah. The mid-single digit growth for the Q4 did trend just below the flip side, which was high single digit growth for that dimension for the year. I know each quarter can be lumpy, but any expectation about that staying here or potentially accelerating that's contemplated in the guidance would be helpful.
Yeah, sure. Hey, Jamie. Thanks for the question. In terms of our overall strategy and consulting business, as you mentioned, and it's $14 billion is what we estimate that business to have been in the fiscal year that we just closed, 2019. It's right around a third of our business. At that scale, we're really pleased when we have growth in mid to high single digits range. For the year, we see that it was high single digits for this quarter. In Q4, we saw that it was mid. We're happy when it's in the mid to high single digit range. As you mentioned, it will ebb from quarter to quarter.
I think it's important, and just picking up on some of the things that Julie talked about, as you know that consulting and strategy, it's a really important capability because that helps us drive value across the C-suite, not only the role of delivering pure strategy advisory work to clients to shape their transformation agenda, but also to bring the entire full scope of Accenture's transformation capabilities, including technology, industry, all at a global scale. As Julie put it on her examples, as well as with our 16 clients at over $100 million, we saw that really in evidence this quarter as well. It's a bit of a dual purpose that we have in strategy and consulting advisory work.
We're really pleased with overall our performance of the year, our performance in the quarter, and we feel with the bookings that we had in Q4, $6.1 billion, which is in consulting type of work overall, but a portion of that obviously within consulting, in strategy. We feel well-positioned in this regard for fiscal 2020.
Okay, thanks, KC. Then I just wanted to ask about Operations. Incredible double-digit growth, again, above company average, above the industry. I know you shared some already, but any texture there would be helpful. Can we keep that up? Is that contemplated in the guide? Thank you.
Jamie, yes, we're really proud of what Debbie and the team have been able to do in operations over the last years, where they continue to have double-digit growth. For next year for operations, we do see that that will continue probably in maybe in the high single to the low double-digit growth range is what we see in operations.
Just to maybe just take a minute to expand on why operations is so strategic for us and for our clients. It really is for two reasons, right? First of all, operations is a great and proven way to create value for our clients because it helps them reduce costs, create more investment capacity. The operations business today is very different than, say, even five years ago because we have invested to bring these great technologies to the platform, which we call SynOps. If you're a CEO and you think about where do I want to build my own capabilities around artificial intelligence and emerging technologies? Do I want to do that in order to transform finance or HR or the marketing backbone?
Do I want to do that in places that are going to truly differentiate me in terms of my products, for example? The equation is often, well, why don't we go to Accenture that has built that platform, that's doing it across hundreds of clients with deep and long expertise in the enterprise, and access that technology to transform how we're doing those functions so that I can put my investment into these other areas that are going to differentiate us in the market. That is really helping drive the next wave of growth for operations, and we think that's going to be even more important as we see this enterprise-wide transformation.
Our next question is from the line of Jason Kupferberg of Bank of America. Please go ahead.
Hey, good morning, guys. Can you just tell us how much M&A contribution you're expecting in the fiscal 2020 revenue growth? Can we also just get a follow-up comment on the tax rate with the increase in 2020? Is that the new normal we should be thinking about, call it medium term, just based on the phase-in of the tax law changes?
Yeah. Thanks, Jason. In terms of the contribution that we have assumed for FY 2020 in our 5%-8% guidance range, it's about 2% in organics, which is around the same as we land in FY 2019. In terms of our tax rate, maybe again, I will just answer that our range is only up 50 basis points from where we started the year, right. There's various things that can impact our tax rate throughout the year. Not really in a very different space from where we started last year. You're right that this is, in FY 2020, we have phased in the U.S. tax reform provision that phased in over two years. We do think that that's really where our rate will be for this year. We don't guide to out years on our tax rate.
We will then work our four other factors that can influence our tax rate overall, but we do have in 2019 to 2020, the second year phasing of the U.S. tax reform.
Great.
Okay.
I'm just curious on attrition, just to come back to that. I know you guys aren't having any issue attracting the talent that you want and need, but should we expect just in light of the generally tight labor markets, especially for digital talent, that this kind of high teen ZIP code is just sort of a new normal?
Yeah. Jason, I don't think there's anything that you should expect that's different than what you've seen, and you've followed us for a long time, than we've had in the past. When we're in the higher teens to mid-teens in attrition, that's a level that historically we feel we can manage and that's how we build our business. There's nothing that you should expect that's very different and nothing that we're concerned about.
Okay, great. Kevin, we have time for one more question and then Julie will wrap up the call.
Thank you. That question's from the line of Lisa Ellis of MoffettNathanson. Please go ahead.
Hi. Good morning, guys. Question on outsourcing bookings. Again, just in follow-up, I think from Tien-Tsin's question opening the call. I know the Accenture of old, we'd always think of Accenture's outsourcing business being heavily things like ERP management and whatnot, but that is clearly not what it is now. Can you decompose a little what makes up outsourcing at this point? Is this managing clouds on behalf of clients? Is this a lot of digital marketing ongoing management? Just to give a sense for what's underneath there. Thank you.
Well, Lisa, what's interesting is that the breadth of what we do there is actually not different. It's just how we're doing it. For example, we're still doing application outsourcing, but we're doing it using DevOps and Agile and something we call Living Systems, because it's a different way of doing application outsourcing that's allowing the application outsourcing that we do for our clients to help drive their business transformations. We have, of course, a $6 billion business in operations. Again, the kinds of functions in that we're doing are similar, although we've added marketing and scaled marketing over the last couple of years. Again, it's how we're doing it, right? It used to be about labor arbitrage 10 years ago. It's very different now, right? The breadth in terms of the activities that we're going after has not changed.
What makes it so successful for us is that we've evolved how we do it. You can see application outsourcing, because of the techniques we're using, is now helping our clients get to things like Agile and DevOps at scale and be able to help drive their business differently.
Terrific. Thanks. Quick follow-up for KC on one more guidance question. Can you articulate what macro outlook for 2020 is embedded in the guidance? Realizing it's still September, are you seeing enough visibility into budget outlooks and stuff for next year that you're feeling? What's your confidence level around that macro outlook? Thank you.
Yeah. Thanks, Lisa. As you mentioned, this is obvious point, but at the beginning of the year, this is our longest range of time that we're giving an outlook. With that, as you know, we guided to 5%-8% growth for next year. That contemplates a market that we see growing about the same as it has done in 2019. For us, for our addressable market, we think it's probably somewhere in that 3%-4% range overall for next year.
Thanks again for joining us on today's call. KC and I and the entire team are extremely pleased with our excellent performance for fiscal 2019. We see significant opportunity ahead, and we are laser-focused on delivering value for all of our stakeholders. Let me end by thanking our stakeholders, thanking our clients for placing their trust in us, our investors for their continued confidence, our ecosystem partners for their shared commitment to our clients, our exceptional leadership team, and finally, all of our people around the world. You are what makes Accenture so special. I'll see everyone on the road. Thanks.
Thank you. Ladies and gentlemen, that does conclude the conference. We do thank you for joining and for using AT&T TeleConference Services. You may now disconnect.