Welcome to Accenture's first quarter fiscal 2016 earnings conference call. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session. Instructions will be given at that time. If you should require assistance during the call, please press star then zero. As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Managing Director, Head of Investor Relations, Ms. KC McClure. Please go ahead.
Thank you, Greg, and thanks, everyone, for joining us today on our first quarter fiscal 2016 earnings announcement. As Greg just mentioned, I'm KC McClure, Managing Director, Head of Investor Relations. With me today are Pierre Nanterme, our Chairman and Chief Executive Officer, and David Rowland, our Chief Financial Officer. We hope you've had an opportunity to review the news release we issued a short time ago. Let me quickly outline the agenda for today's call. Pierre will begin with an overview of our results. David will take you through the financial details, including the income statement and balance sheet, along with some key operational metrics for the first quarter. Pierre will then provide a brief update on our market positioning before David provides our business outlook for the second quarter and full fiscal year 2016.
We will then take your questions before Pierre provides a wrap-up at the end of the call. As a reminder, when we discuss revenues during today's call, we're talking about revenues before reimbursements or net revenues. Some of the matters we'll discuss on this call, including our business outlook, are forward-looking and as such, are subject to known and unknown risks and uncertainties, including but not limited to those factors set forth in today's news release and discussed in our annual report on Form 10-K and quarterly reports on Form 10-Q and other SEC filings. These risks and uncertainties could cause actual results to differ materially from those expressed in this call. During our call today, we will reference certain non-GAAP financial measures, which we believe provide useful information for investors.
We include reconciliations of non-GAAP financial measures where appropriate to GAAP in our news release or in the investor relations section of our website at accenture.com. As always, Accenture assumes no obligation to update the information presented on this conference call. Now, let me turn the call over to Pierre.
Thank you, KC, and thanks, everyone, for joining us today. We had a strong first quarter, and I'm very pleased with our results and the continuing momentum in our business. Our revenue growth was again broad-based across the different dimension of our business, including double-digit local currency growth in three of our five operating groups and in North America and Europe, our two largest geographic regions. I'm particularly pleased with our results in digital-related services, where we delivered very strong revenue growth of more than 20%. Here are a few highlights for the quarter. We delivered $7.7 billion in new bookings, which were in line with our expectations. We grew revenues 10% in local currency, gaining significant market share. We expanded operating margin 20 basis points to 15.2%. We delivered earnings per share of $1.28, which includes a negative impact of $0.07 from a higher tax rate in the quarter.
We generated solid free cash flow of $517 million, and we returned approximately $1.4 billion in cash to shareholders through share repurchases and the payment of our semi-annual dividend. We are off to a good start in fiscal year 2016, and given our strong performance, we have raised our outlook for revenue growth for the full year. Let me hand over to David. David, over to you.
Thank you, Pierre. Happy holidays to all of you, and thank you for taking the time to join us on today's call. Let me start by saying that we were very pleased with our overall results in the first quarter, especially as it relates to our strong and broad-based top-line growth. Our differentiated growth strategy, which focuses on five businesses delivered in an industry-relevant context, continues to resonate with the market and yield strong value for our clients and our shareholders. Before I get into the details, let me comment on a few of the highlights this quarter. Strong local currency growth of 10% represents the fifth consecutive quarter of double-digit growth as we continue to outpace the market and take share. The durability of our growth model is evident in our results with double-digit growth in three of the five operating groups in both Europe and North America.
Digital-related services continues to be the dominant growth theme as we continue to be a market leader in the rotation to the new. Operating margin of 15.2% reflects 20 basis points of expansion consistent with our objective to expand margins while investing significantly in our business and our people. Free cash flow came in as expected at just over $500 million, and at the same time, we returned roughly $1.4 billion to shareholders through repurchases and dividends. We continue to invest at scale in our business, closing four acquisitions in the quarter with invested capital of over $600 million, which represents a great start towards our fiscal 2016 objective to invest as much as $900 million to $1 billion to add scale and capabilities in key growth areas. With that said, let's now turn to some of the details, starting with new bookings.
New bookings were $7.7 billion for the quarter. Consulting bookings were $4.4 billion, reflecting a book-to-bill of 1.0. Outsourcing bookings were $3.3 billion with a book-to-bill of 0.9. This level of new bookings follows our typical pattern of lower new bookings in our first quarter, which then build throughout the year. It's important to note that this level of new bookings represents 9% growth in local currency over last year's quarter one, with a significant portion expected to convert to revenue in fiscal 2016. The highlight of the quarter was strong consulting bookings, which reflect 24% growth in local currency over last year, fueled by demand for digital-related services across Accenture Strategy, Accenture Consulting, and Application Services. Looking forward, we're very pleased with the expansion in our pipeline and expect strong bookings in the second quarter. Turning now to revenues.
Net revenues for the quarter were $8 billion, a 1.5% increase in USD, 10% local currency, reflecting a negative 8.5% FX impact, consistent with the assumption we provided in September. Quarter one revenues were roughly $60 million above the upper end of our guided range, primarily driven by stronger-than-expected consulting revenues. Consulting revenues for the quarter were $4.3 billion, up 6% in USD and 15% in local currency. Outsourcing revenues were $3.7 billion, down 4% in USD, and an increase of 5% in local currency. Looking broadly at drivers of revenue growth for the quarter, digital-related services grew over 20% in local currency and fueled strong double-digit growth in strategy and consulting services combined. Accenture Operations and Application Services came in as expected, with high single-digit growth and mid-single-digit growth respectively. Taking a closer look at our operating groups.
Communications, Media, and Technology grew 12%, the sixth consecutive quarter of double-digit growth. Growth was broad-based and led by double-digit growth in North America and the growth markets, as well as communications and media and entertainment globally. Financial Services strong momentum continued with 12% growth, driven by very strong growth in banking and capital markets and in both Europe and the growth markets. Products also delivered broad-based growth of 12%, led by our industrial and life sciences industries, with continued very strong overall growth in Europe and the growth markets. H&PS grew 8% in the quarter. We continue to be pleased with the performance of our health industry, which again delivered double-digit growth. Additionally, H&PS grew double digits overall in North America, including in both health and the public sector.
Finally, Resources delivered the fourth consecutive quarter of 6% growth, led by strong double-digit growth in utilities, as well as strong overall growth in North America and Europe. Revenue performance in the energy industry and in the growth markets was challenged this quarter due to industry and country-specific cyclical headwinds. Moving down the income statement, gross margin for the quarter was 32%, compared to 32.2% in the same period last year. Sales and marketing expense for the quarter was 10.9%, compared with 11.5% for the first quarter last year, down 60 basis points. General administrative expense was 5.8%, compared with 5.6% for the first quarter last year, up 20 basis points. Operating income was $1.2 billion in the first quarter, reflecting a 15.2% operating margin, up 20 basis points compared with quarter one last year.
Our effective tax rate for the quarter was 29.3%, compared with an effective tax rate of 25.1% for the first quarter last year. The higher effective tax rate was primarily due to lower benefits related to final determinations and other adjustments to prior year taxes compared to the first quarter of last year. As you know, our quarterly tax rate can vary, and our view of our full-year tax rate has not changed, as you'll hear when I provide our business outlook in a few minutes. Net income was $869 million for the first quarter, compared with net income of $892 million for the same quarter last year. Diluted earnings per share were $1.28, compared with EPS of $1.29 in the first quarter last year. As I just referenced, there was a $0.07 impact to EPS this quarter from the higher tax rate compared to the first quarter last year.
Turning to DSOs, our Days Sales Outstanding continued to be industry leading. They were 41 days compared to 37 days last quarter and in the first quarter of last year. Our free cash flow for the quarter was $517 million, resulting from cash generated by operating activities of $611 million, net of property and equipment additions of $95 million. Moving to our level of cash, our cash balance at November 30th was $3.1 billion, compared with $4.4 billion at August 31st. The current levels reflect both the cash returned to shareholders through repurchases and dividends and our investments and acquisitions. Turning to some other key operational metrics. We ended the quarter with a global headcount of 373,000 people, with 270,000 people in our Global Delivery Network. Utilization was 90% consistent with last quarter. Attrition was 13%, down 1% from quarter four and consistent with the same period last year.
With regards to our ongoing objective to return cash to shareholders, in the first quarter, we repurchased or redeemed 6.5 million shares for $658 million at an average price of $100.53 per share. At November 30th, we had approximately $7 billion of share repurchase authority remaining. Also, in November, we paid a semiannual cash dividend of $1.10 per share for a total of $721 million. This represented a $0.08 per share or 8% increase over the dividend we paid in May. In summary, we're off to a very good start in fiscal 2016. Our top-line results and our increased revenue outlook for the year, which I'll cover shortly, reflect continued strong momentum in our business. Now let me turn it back to Pierre.
Thank you, David. Our strong results in the first quarter demonstrate that we continue to execute very well against our growth strategy. At our Investor and Analyst Conference in October, we provided an update on the actions we have taken and investments we have made to position Accenture to lead in the new, which we define as digital, cloud, and security-related services, all enabled by new and innovative technology. In the first quarter, we continued to rapidly rotate our business to the new, with digital, cloud, and security revenues combined already approaching 40% of our total revenue. The investments we are making in these areas are clearly differentiating Accenture in the marketplace and driving significant growth. Let me bring this to life with a few examples. Digital is all about enabling our clients to unleash the power of digital technologies to create new sources of value.
We continue to see very strong demand in this area and are leveraging our digital capabilities with clients in nearly every industry around the world. We are working on a five-year digital transformation with a European aerospace company, bringing our capabilities in mobility, analytics, and the Internet of Things to drive productivity improvements. We are helping a global pharma company improve its supply chain by leveraging our advanced analytics capability, including the Accenture Insights Platform, ultimately giving patients and doctors access to the diagnostics and medicine they need faster than ever. Cloud is increasingly becoming a starting point for clients who want to create new services faster and get access to computing capabilities in a more cost-effective way. We are working with a leading U.S. energy company to deliver a new operating model underpinned by the Accenture Cloud Platform and our hybrid cloud solution.
With this new as-a-service model, the client can leverage our cloud-based data analytics while benefiting from a flexible consumption-based pricing structure. At Accenture, we have a cloud-first agenda to help clients move their businesses to the cloud quickly and easily. In September, we announced the acquisition of Cloud Sherpas, and in October, we announced a new partnership with Amazon Web Services. The newly formed Accenture AWS Business Group will offer integrated consulting and technology solutions to help clients take advantage of the flexibility of an as-a-service model. Turning to security, in the digital and connected world, security is increasingly important to our clients. We are now leveraging FusionX, a cybersecurity business we acquired in Q4, in our work with a global high-tech company.
We identify gaps in the client's defenses by simulating a sophisticated cyber attack, and we are now working with them to improve their security strategy. Of course, we continue to work with clients on large-scale, mission-critical transformation programs. We bring our full range of services in Strategy, Consulting, Digital Technology, and Operations together with our industry expertise to deliver tangible outcomes for clients. As an example, we are working with a global apparel manufacturer on an enterprise-wide transformation to reduce back-office costs by 50% and position the company for growth. As a first step, we are enhancing the efficiency and quality of the client's finance and accounting processes across 26 countries while significantly reducing cost. Turning now to the performance of our three geographic regions, in North America, I am very pleased that we again delivered double-digit growth.
The 11% increase in revenues was driven by strong double-digit growth in the United States. In Europe, we had another great quarter, with 12% revenue growth in local currency, driven by double-digit growth in many of our major markets, such as the United Kingdom, Spain, Italy, and Switzerland, as well as high single-digit growth in Germany. In growth markets, we delivered 6% growth in local currency, led by Japan, the largest country in our growth markets. Japan has delivered eight quarters in a row of double-digit growth. At the same time, we are carefully monitoring the situation in Australia and Brazil, which have been affected by commodity price volatility in the energy and natural resources sectors. Before I turn it back to David, let me comment on talent and leadership at Accenture.
I am extremely pleased that we just promoted a record 723 people to Managing Director and Senior Managing Director. I'm particularly pleased that 28% of our new promotes are women. These promotions reflect our commitment to career growth for our people and to developing the talented leaders we need to serve our clients and run Accenture as a world-class business. With the first quarter behind us, I'm pleased with the continued momentum in our business. We are executing our strategy very well, and our rotation to the new, combined with our unique ability to deliver end-to-end solutions to clients, continues to drive strong demand. With that, I will turn the call over to David to provide our updated business outlook. David, over to you.
Thank you, Pierre. Let me now turn to our business outlook. For the second quarter of fiscal 2016, we expect revenues to be in the range of $7.5 billion-$7.75 billion. This assumes the impact of FX will be a negative 6% compared to the second quarter of fiscal 2015, and reflects an estimated 6%-9% growth in local currency. For the full fiscal year 2016, based upon how the rates have been trending over the last few weeks, we now assume the impact of FX on our results in US dollars will be negative 5% compared to fiscal 2015. For the full fiscal 2016, we now expect our net revenue to be in the range of 6%-9% growth in local currency over fiscal 2015.
For operating margin, we continue to expect fiscal year 2016 to be 14.6%-14.8%, a 10-30 basis point expansion over adjusted fiscal 2015 results. We continue to expect our annual effective tax rate to be in the range of 25%-26%. For earnings per share, we continue to expect full-year diluted EPS for fiscal 2016 to be in the range of $5.09-$5.24, or 6%-9% growth over adjusted fiscal 2015 results. Turning to cash flow. For the full fiscal 2016, we continue to expect operating cash flow to be in the range of $4.1 billion-$4.4 billion, property and equipment additions to be approximately $500 million, and free cash flow to be in the range of $3.6 billion-$3.9 billion.
We continue to expect to return at least $4 billion through dividends and share repurchases, and now expect to reduce the weighted average diluted shares outstanding in the range of 1.5% as we remain committed to returning a substantial portion of cash to our shareholders. With that, let's open it up so that we can take your questions. Casey?
Thanks, David. I would ask that you each keep to one question and a follow-up to allow as many participants as possible to ask a question. Greg, would you please provide instructions for those on the call?
Thank you. Ladies and gentlemen, if you'd like to ask a question, please press star one on your touch tone phone. You will hear a tone indicating you have been placed in queue. You may remove yourself from queue at any time by pressing the pound key. If you're using a speakerphone, please pick up the handset before pressing the numbers. Once again, if you have a question, please press star one at this time. One moment, please, for the first question. Your first question comes from the line of Bryan Keane from Deutsche Bank. Please go ahead.
Hi, guys. Good morning. Solid results. Consulting was a little bit stronger, obviously, than I thought, but outsourcing was a little softer. Came in, I think it was 5% constant currency that was down from 9% in the fourth quarter. Just trying to figure out any one-timers or anything going on there in outsourcing and what the outlook is going forward in outsourcing.
Yeah, there's certainly nothing unusual in terms of one-time events. When you pull outsourcing back as a type of work and then relate it to our five businesses, a large part of Operations, the significant portion of Operations is part of the outsourcing type of work, and then the application maintenance piece of Application Services is part of the outsourcing type of work as well. Within Operations, the core driver is BPO. I'll say, we continue to feel very good about our BPO business. The growth rates have been such that we've continued to take a significant share. If you look at our Operations business overall, our expectation for growth remains the same, no different from what I communicated at IA Day, where we think our Operations business will grow very well in the upper single to low double-digit range.
Of course, BPO is a key anchor to that. If you look at the other component of outsourcing, which would be application maintenance within Application Services, let me say that for Application Services, we now see mid-single-digit growth. As we've talked about, there's kind of 2 components in Application Services. There is the maintenance of the existing kind of legacy applications for our clients, which is an important function. On the other end of the spectrum, there's the investment in new technology and the deployment of new technology. When you look at app services, we see extremely strong growth in the project-based work in Application Services, that work related to deploying and building new technology. That is reflected in our consulting type of work, which is why you see consulting type of work growth so strong.
What we see is clients are looking to reduce their cost of ownership of their existing applications. Therefore, there's relatively less investment in the maintenance piece in lieu of higher investments in the development piece.
When we look at the full year now, the 6%-9% constant currency guidance, if you split that between consulting and outsourcing, what kind of growth rate should we see in both those segments?
For consulting for the full year, I'm talking about consulting type of work to be clear, we see low double-digit growth. For outsourcing, we see mid-single-digit growth. Underneath that, you've got the components of operations and the maintenance piece of app services as I described.
We are very pleased with that mix.
Yep.
Okay. Thanks so much.
Thank you. Thanks, Bryan.
Your next question comes from the line of Tien-Tsin Huang from JPMorgan. Please go ahead.
Good morning, Tien-Tsin. How are you?
Hey, good morning. Similar question to Bryan's, I guess, just on the outsourcing side with the book-to-bill below one. I heard the answer, but is there simply just a mix shift going on towards consulting from both your side as well as from the clients? I'm curious if also you've been able to maybe have some type of comms because you've had some large $100 million-plus deals earlier in the year. How is the pipeline on bookings as well? Did you give the $100 million-plus number of contracts this quarter? Thanks.
Yeah. I'll just mention quickly that we had six clients with bookings over $100 million. Let me just mention a couple of data points and then let Pierre add some commentary as well. We feel very good about our pipeline. If you think about our pipeline and the type of work view, if you will, we feel good about our pipeline pretty much across the board, and we've seen good expansion in our pipeline. We see a lot of market activity, at least from our perspective, and good dialogue with our clients across both consulting and outsourcing. Feel good about our pipeline. Again, we expect that we'll see an uptick in bookings in the second quarter and are very encouraged by what we see.
Yes, just to add on this and as well answer to Bryan. I feel extremely comfortable with where we are with outsourcing and consulting business. The uptick on outsourcing is lower because consulting is doing extremely well, and that is why we have the results we are. It's all our ability, indeed, to take advantage of any move or shift of the budget of our clients from indeed outsourcing type of work to consulting investments. This is exactly the opportunity we are taking to grow. If you look at our rotation to digital and to the new, the part of the consulting business in this rotation is more important than the outsourcing part of it. It's explaining that consulting is back with a strong growth, and we are pleased with the growth we have in outsourcing. From my standpoint, I have zero concern.
Makes sense. No, consulting was very strong. Just quick follow-up then, just the Navitaire timing. I know I always ask about Navitaire, forgive me, but just when should we expect that to come out of the P&L?
Yes, Tien-Tsin, I wouldn't run the risk of predicting the timing. What I can say again is that the deal has already been approved in the U.S. and in Brazil. We have been in the process of cooperating with the European Commission as they go through their review process. It'll conclude when it concludes.
Okay.
Timing is hard to predict.
Okay, probably nothing explicit in the guidance.
Yeah.
All right. Thank you.
Well-
Have a good, safe end of the year.
All right. Thank you. Same to you.
Your next question comes from the line of Dave Koning from Baird. Please go ahead.
Yeah. Hey, guys. Nice job. I guess, first of all, just acquisitions have ramped, and you've talked about how that might contribute, I think, 1.5%-2% to revs. Is that largely in consulting? Since half of revs is consulting, is that maybe benefiting right now by 4% from the acquisitions while outsourcing isn't benefiting from acquisitions?
Answer is yes. Indeed, our acquisitions are creating more impact in our revenue growth in consulting compared to outsourcing. It is another driver explaining the difference between both businesses.
Is maybe 90% of acquisitions, or maybe what's the mix between how much of those acquisitions are benefiting consulting relative to outsourcing?
I would say, if you look currently and in recent quarters, it's a very high percentage. Of course, it reflects the market opportunity and the way our business is evolving. If you went back, let's say a year and a half ago, two years ago, they would've been more outsourcing oriented. It's a very high percentage, and you are correct to identify that the overall inorganic contribution is in the 2% range, and you're correct to identify that the majority of that is reflected in our consulting type of work growth.
Yeah, to be clear, it's a vast majority-
Yeah
of our acquisitions contributing to consulting-
Yeah
business.
Yeah. Your 4% is in the right zone, to be clear.
Okay, thanks.
Just as a follow-up then, revenue per billable employee, that's been declining a little bit. It's now probably in the mid-single-digit declines on a constant currency basis. It's gotten a little, I guess you could say, worse, but is that really just you significantly ramping hiring kind of in anticipation of what has been and probably continues to be really good growth? Is that the right way to think of it? Maybe you could just kind of outline what's happening there.
Yeah, certainly if you look at the last two quarters, that influences that metric, which I look at, obviously, as well. If you look at it in, let's say in the recent two quarters, you have the impact that we have very intentionally built bench in key skill areas, key growth areas. You have seen that our utilization, let's say in quarter 1 of this year compared to quarter 1 of last year, was down about 1%, and that reflects that building of bench. That does go into that calculation when you look at it all in, as you do.
Okay, great. Thanks. Nice job.
Thank you. Appreciate it.
Your next question comes from the line of Jason Kupferberg from Jefferies. Please go ahead.
Hey, thanks. Good morning, guys.
Hey, Jason.
Just curious. Hey, how are you?
Fine.
On the guidance raise for the year, the 1% increase, how much of that is from some of the incremental acquisitions? Because I know you did spend a bit there in Q1, versus how much is just pure organic.
Yeah, it's really no change in the incremental acquisitions. We still see about 2% for the year. You may remember at, I guess it wasn't the earnings call, but I think it was Investor & Analyst Day, I stated explicitly that the deals that had signed that we anticipated closing in the first quarter, which have ultimately closed, we had reflected that in our initial guidance. You could interpret this as an increase in our organic revenue outlook.
Okay, good to hear. Just for a follow-up, I had a question on cash flow. I know it can obviously be lumpy on a quarterly basis, and you did reiterate the full-year outlook here, but Q1, at least relative to our model, was somewhat light. Maybe you can just remind us as far as timing of bonus payments, which quarter that will fall, and was there anything in the cash flow performance this quarter that makes you feel any less confident reiterating the full-year target? I looked at unbilled. It seemed like those grew a little faster than revenue in the quarter. Was that just timing or any other factors that might cause that dynamic to continue?
Yeah. One of the factors was the increase in DSO in the first quarter. We had signaled, I think both at Investor & Analyst Day and probably the fourth-quarter earnings call, that our cash flow guidance allowed for the possibility of an uptick in DSOs. That's what we've seen. On one hand, we're very happy with 41 days. On the other hand, we always are working to do better. We have a very cash is king kind of culture. We did have an uptick. That reflects in the first quarter results. The second factor that influences There are actually three or four factors, but the second one that I would call out would be the timing of tax cash payments. Those can ebb and flow across the quarters of a year.
That was a factor in the first quarter of this year compared to the first quarter of last year. Doesn't change our expectation for the full year. It just means that we had a higher percentage of tax cash payments in the first quarter this year relative to the first quarter last year. Those were really the two drivers, tax cash payments and DSO.
Okay. I appreciate the color and have a good holiday.
All right. You too. Thank you.
Your next question comes from the line of David Togut from Evercore. Please go ahead.
Thank you and good morning.
Good morning.
The digital-related services growth was very strong at 20% plus, but down from the 35% you generated in FY 2015, which was an extraordinary result. Can you give us a little more color on why the magnitude of the slowdown in growth? In the new guidance you provided today, what is your embedded assumption about digital-related services revenue growth?
Yeah. I'm going to get the first part of the answer, and I'm delighted with the growth of our digital-related services over 20%. This is exactly the zone where we expect our digital-related services to grow. As you said, fiscal 2015 posted some extraordinary growth and beyond our expectations, if you will. We are now planning our investments and the growth of digital-related services to be in that category of growth. We are very pleased with that. It doesn't signal any form of slowdown. We're growing on back of big numbers. If you remember last year, our digital-related services, they do represent $7 billion, what we're calling digital, and this is where we measure our digital rotation. Growing double digit on back of that base is what I would qualify a tour de force.
David, just to add, this is entirely consistent with what we expected and signaled. We see the outlook for digital for the year and continued strong double-digit growth. I think we mentioned again at Investor & Analyst Day that while we were incredibly pleased with the growth in 2015, it was much higher than we would've expected and is higher than it would be prudent to assume as we plan our year. Having said that, one of the things about our model is the flexibility and our know-how to ramp up resources as we need to if the growth opportunity presents itself even stronger than we expected. We'll see how it plays out. If we have digital growth above 20, we are doing a heck of a job executing our strategy.
Especially as the vast majority of this growth is organic.
Yep.
Understood. As a quick follow-up, are you able to get differential pricing for digital-related services from your clients?
We do see some differentiated. Well, first of all, in that context, it's hard to talk about digital overall because, as you know, we have digital work that we do in Accenture Strategy, Accenture Consulting, Accenture Technology, meaning Application Services, and Accenture Operations. I would say as a general statement, we have favorable economics in digital, and I can assure you we are always pushing, whether it's digital or any other part of our business, where there is a high-value service offering in the marketplace, and where we have highly differentiated skills and capabilities, that plays in our favor from a pricing standpoint, and we try to get the yield from that. Understood. Happy holidays. Same to you. Thank you, David.
Your next question comes from the line of Rod Bourgeois from DeepDive Equity. Please go ahead.
Hello, Rod. Hi there, guys. Hey, I just wanted to talk a little bit about where your partners are spending their time, because I wonder if some of the variation in growth rates across your business are really a function of where they're devoting their attention. Right now, you've got your growth markets, which currently looks a little bit like a misnomer, right? Your growth markets are growing at half the rate of the U.S. and Europe, and consulting, even on an organic basis, is growing a lot faster than outsourcing. Is that partly a function of where your partners are spending their time in the pipeline, and it wouldn't be feasible for us to expect you to grow outsourcing and consulting right at this sort of double-digit pace because your partners can only spend their time on certain things in one given quarter?
Yeah, I think I understand your question. Let me just start with the growth markets as you characterize it as a misnomer. I think it is important to kind of peel that back and you'll understand that growth markets is appropriate when I say this, is that we've talked about the cyclical challenges in energy and natural resources, which is reflected in our resources operating group results. I can tell you that if you look at the growth markets, absent the resources operating group, which are attributed to the cyclical challenges that we know and understand in energy and natural resources, the rest of the Accenture business is growing double digits in the growth markets. It's important to peel that one layer back so that you can be exposed to the fact that we actually have a very vibrant business in the growth markets.
I think I get the essence of your question is that we have a fixed capacity of partners in the channel, and if they direct their focus to our Accenture Strategy, Accenture Consulting, and the development part of Application Services, is it simply a function of if our capacity is focused on one part of our spectrum of our five businesses, does that mean by design that outsourcing goes down? I would say not necessarily at all. I do think that there's a lot of activity in the consulting type of work, which is strategy consulting and the development part of App Services. There's a lot of market activity and a lot of demand, and I think that's what the growth reflects. It's not so much about partners spending time on activity A versus activity B.
No, absolutely. We have clear and differentiating and strategies for our three regions. We have clear leaders in the three with Julie Sweet in North America, Gianfranco Casati in Growth Markets, and Jo Deblaere in Europe. They are executing their strategy, there is not a priority or some biased views on this. Indeed, in the growth market, the explanation of the growth slowing down compared to prior quarters is all coming from this cyclical impact of energy and natural resources. Otherwise, we are very pleased. I mentioned Japan, part of our growth market, again, posting a double-digit growth for, I think, eight quarters now in a row, which is frankly a fabulous result. We are taking opportunities in each and every market as per our strategy in outsourcing and in consulting.
I think we did comment the difference between outsourcing and consulting momentum because of the digital-related services nature of the business, which is more around consulting than outsourcing, which is just a demonstration that budget from our clients are a bit moving from this outsourcing type of business to the consulting type of business. As you see, in Europe with 12% growth, we are definitely putting our act together to create our own growth almost against the economic condition of the markets.
Yeah, I want to say again so it doesn't get lost, that operations and BPO within operations, we're very pleased with that growth. Very good growth and growing above the market, taking share. That is a very vibrant business for us.
All right, great. The follow-up is, especially given that your demand today is very weighted towards consulting, do you expect any budget uncertainties as we move into early calendar 2015? Has your guidance accounted for the potential that the year gets off to a slow start as we've seen sometimes in other years, particularly when demand is coming from consulting, the early calendar year budget can be somewhat of an uncertainty. I just wonder to what extent that's accounted for in the guidance.
Well, we have, of course, our range, Rod, is three points to cover scenarios like that on the downside. We've accounted for it to the extent we have a three-point range. We don't have any evidence of any notable change in client budgets to the worse, which is your question. We don't have any evidence of that through our channels. Great.
Pipeline looks very good, which is indicative of the level of client discussions that are underway currently.
Excellent. Thanks, guys.
Thank you, Rod.
Your next question comes from the line of James Schneider from Goldman Sachs. Please go ahead.
Good morning. Thanks for taking my question. Relative to the financials vertical, I was wondering if you'd maybe talk a little bit about what you're seeing there, which seems to be stronger than almost all of your peers, some of which seem to be talking about a little bit of a downtick in the business. Can you maybe talk about the specific elements or the sub-areas where you're seeing strength there? And then particularly as we head into 2016 with rate hikes, whether you think your clients are messaging a little bit even more optimistic spending expectations next year than this year.
Your question was about financial services, the financial services operating group, correct?
That's right. Yes.
Yeah.
Okay. Commenting on FS, we continue to be pleased with the result. You see, again, double-digit growth in financial services. This is an industry, if you look altogether, which is one of the largest, I think we mentioned at the IADA that if you put together capital market and banking would be one of the largest, if not the largest industry at Accenture. Of course, this is an industry historically and currently investing in technology and in transformation. We continue to be very pleased with the opportunities offered by financial services. They have to transform, and of course, digital-related services are extremely relevant in financial services, almost by definition. It's a B2C, and it's enabling a lot of digital native technologies to maximize the connectivity with the clients as well as digitalizing their operations. This is an industry where historically we made the right investments.
I'm thinking about the investments we made in insurance, where we are extremely well-positioned with our software solutions. I'm thinking about the investment we made in credit services, where we are now building a leading independent mortgage processor in the U.S. I'm very pleased with the momentum we're getting in Brazil, where we are expanding our services in credit services to, again, take a leadership position. We just announced this quarter a very niche but very good acquisition in Boston on asset management called Beacon. I'm very pleased with that, adding super deep expertise. Overall, we are very pleased with what we're doing in FS, which is quite broad-based across the different region as well. If you look at North America, if you look at especially Europe, where we're doing very well, excellent results in Growth Markets.
This is the industry where I'm coming from, this is the one I love the most.
That's helpful, thanks. Then as a follow-up to the earlier question on headcount, billable headcount increased to, I think, the fastest growth rate we've seen in quite a few years. Can you maybe first talk about how much of that is driven by the M&A that closed? Then specifically within this, any specific areas outside of Digital where you're seeing a lot of uptick in headcount growth? I guess more broadly speaking, I assume it says something pretty positive about the outlook you see for the business over the next few quarters.
In the context of the overall Accenture organization, the acquired headcount is just not that, it's an important skill set we're acquiring, but in the context of the overall headcount, to your question, it's just not that material. We see growth in headcount really across our business, including, by the way, in our GDN. You'll see in the statistics that a high percentage of the headcount is in our Global Delivery Network. Again, I think the theme that underpins it, whether you're talking about Strategy, Consulting, Application Services, or Operations, the common theme is this Digital rotation and the services and the type of work we're doing in that regard really is a driver of the skills we're acquiring as a general theme.
Thank you.
Thank you.
Your next question comes from the line of James Friedman from Susquehanna. Please go ahead.
Hi. David, in your prepared remarks, you had called out the timing of bookings to rev rec. I was wondering, are there any other operating groups or business dimensions where the revenue recognition is faster than others?
Well, I would say as a general rule, if you look at Accenture Strategy, Accenture Consulting, and the project-based work in Application Services, which is this deployment of new tech and let's just say packaged software even more broadly. The turn to revenue in all of those cases is faster than, let's say, the rest of our business that I didn't call out. Those are just structural differences. When you see such strong growth rates in our consulting type of work business, that just reflects bookings that convert to revenue faster than, let's say, certainly the typical operations contract would or an application maintenance contract would.
Got it. Just writing that down. Then I had a housekeeping question as a response to one of your prior answers. I want to make sure I heard this right. When you were mapping the two sides of Application Services between application maintenance and what I think you would describe as application modernization? Did I hear that right? That part of it goes towards outsourcing and part of it goes towards consulting in terms of the disclosures?
That is correct. Application Services has what we had traditionally called application outsourcing or application maintenance work. That maps to our outsourcing type of work. The rest of Application Services, which is really about fundamentally development work, application development work, whether it be a new tech or could be development around existing legacy applications, package software deployment, et cetera. That is what we would've historically referred to as systems integration, and that maps to the consulting type of work.
Thanks. That's helpful.
Thank you. Appreciate it.
Your next question comes from the line of Joseph Foresi from Cantor Fitzgerald. Please go ahead.
Hi. I was wondering if you could provide a little bit more color on just as Digital is becoming a bigger part of your business, what the margin profile is for the Digital work that you're doing, and is it fair to categorize its bookings realization as a faster rate than the rest of the business?
Yeah, we're not going to comment, I mean, not in specific terms on margin for each dimension. I think we've said before that the nature of Digital, just as a general statement, it tends to be it's in high demand. We have unique and differentiated skills and capabilities and arguably positioning in the marketplace. All of those things lend itself to better economics. It's our job to deliver on that, but it certainly creates the right environment for better economics. Your last question, the other part of the question was, digital economics-
It was on the bookings. Is it a faster realization-
Oh, yeah.
-rate on the bookings?
Yeah. There is to the extent that a high percentage of our digital bookings are consulting, and consulting has a higher velocity.
Okay. Then just as a follow-up, we've heard some commentary in the market of maybe some pricing issues within outsourcing. Has that increased or changed at all as the pricing, I know it's always difficult in some of the maintenance stuff, but I'm just wondering if you've seen any changes in the market.
Specifically, I think you're referring to the application maintenance, application outsourcing piece of Application Services. What I would say is that there is no doubt that that continues to be a highly competitive market. When we comment on pricing, we comment on pricing in terms of the profit percentage on work that we sell. In that part of our business, we see stable pricing.
Thank you.
Thank you.
Your next question comes from the line of Lisa Ellis from Bernstein. Please go ahead.
Hey, good morning, guys.
Hey, Lisa.
I was hoping to get a little bit more color around your shift to the new operating units. It's been, I guess 15 months or 18 months now that you started this transition to Strategy, Consulting, Operations, and Technology with Digital as an overlay. How deeply is that plumbed in the organization, I guess, either now or you're planning to? Meaning, are these truly distinct business units at this point? Is labor fungible across them or does staff sort of reside within a business unit, and do they have different investment profiles, pricing models? Can you just give a little bit more color around that?
Yeah, absolutely. Happy to comment on this because I truly believe that we are proposing to the marketplace and organizing Accenture in a very unique and differentiated way. I tend to believe that none of our competitors yet could match the capabilities and the organization we're putting in place. First, indeed, we have created five Accenture Strategy, Accenture Consulting, Accenture Digital, Accenture Technology, and Accenture Operations, all at scale, all with highly differentiated skills, a very different positioning compared to the competitive environment, different economics. To your question, indeed, they are run as a business with the objective of being top class in their own category.
Of course, where we differentiate in the marketplace is our unique ability to combine our services to deliver what we are calling the end-to-end services, because we truly believe that more and more clients are buying an outcome more than an effort. If you want to deliver an outcome, you need to contribute and participate to the design and planning typically done by Accenture Strategy and Accenture Consulting, the high-value services and consultancy, if you will. You're moving to building solution with absolutely leading and cutting-edge solutions, exactly the job of Accenture Digital for digital native solutions and Accenture Technology for the leading platform solution or application packages. When you have been building solution, you move into Accenture Operations, the part of Accenture where we could operate on behalf of the clients, either their business process, their cloud operation, or their security operation.
This depth and breadth and kind of operating model is absolutely unique in the marketplace and is a great source of differentiation for Accenture. On top of that, indeed, Lisa, we're putting our rotation to the new. Each of the five have a clear mandate to rotate their business to new type of services. For Accenture Strategy, it's going to be being cutting edge in developing digital technologies and creating new business model for clients.
Accenture Technology will now embed very innovative ways of doing development, what we're calling liquid, intelligent, and connected. Accenture Operations will be extraordinarily analytics-rich in the way we are developing operations. In security, with the acquisition of FusionX, we are absolutely top of the game in terms of simulating a cyberattack. All this architecture we're putting in place, and I say that with a lot of passion and energy during that call, is indeed unique in the marketplace, Lisa.
Yeah, Lisa, let me just add to what Pierre said and address another part of your question. A key component of what Pierre just said is that our talent strategy is aligned with our five businesses. We have talent that is managed, nurtured, developed specific to Accenture Strategy. Those people tend to work essentially exclusively on Accenture Strategy work. We have people that are identified as Accenture Consulting, developed, nurtured, et cetera. Those people tend to work, for the most part, exclusively on consulting work. By the way, that includes our client account leads, people who are predominantly deployed to our operating groups, that really not only deliver consulting services, but are also the integrator of Accenture capabilities to serve the client's need. You have operations, where again, we have a talent model for operations. Mike Salvino and Debbie Polishook manage that workforce.
They, for the most part, work exclusively in operations. You have Accenture Technology. Accenture Technology is a little bit different in that they have a unique talent model, but yet some of those technology people support the development type work, the new tech. Some of those people may actually even be part of consulting project delivery. We also have some of those people that, at points in time, may be part of our operations project delivery. They work a little bit more across the organization. Beyond technology, we also have the innovation labs and things like that. Excluding technology, the other businesses are very specific and fit for purpose in terms of the talent model and the types of projects those people work on for our clients.
Terrific. Thank you.
Great.
As a follow-up, as you're in discussions with your major clients about their budgets for 2016, can you characterize the magnitude of the shift in their budgets from the old to the new? Is this 5%, 20%, 1%?
I can't characterize. I can characterize only the trend is clear that you see a shift from investment in the legacy, if you will, to investment of the new. I tend to believe that this shift is increasing, and as reflected in our growth in digital-related services. Now, I do not have any market data that would characterize the percentage of the shift. It's there, it's getting bigger, and indeed, we could take advantage of this shift in term of budget as reflected with our 20% plus growth in digital-related services.
Yep. Okay. Where you're sitting right now, it feels stronger now than it did at this time last year.
On balance, yes.
Yeah. Okay. Thank you. Thank you, guys.
Thank you, Lisa.
Great. We have time for one more question, Pierre will wrap up the call.
Okay. That question comes from the line of Keith Bachman from BMO Capital Markets. Please go ahead.
Hi. Many thanks. David, I wanted to go to one area that you mentioned, is the growth of your global GDN. Over the last seven quarters, it's been pretty steady in terms of increasing as a % of total headcount by almost a point a quarter, and it's now just hovering below 73%. Is there a point at which you need to have local presence that it's an impediment to the total number? In other words, how high can the global GDN go as a % of your total headcount? I would think that's been a significant contributor to the strong margin performance you've had over the last couple of years.
Yeah. First of all, we still have room to expand our GDN headcount in our model. Certainly, we don't see that we've reached a destination and we wouldn't go any further. Having said that, one of the things that highly differentiates Accenture is our deep industry expertise and our client account teams that are at the client site each and every day, working shoulder to shoulder with our clients. The thing about our model is that we have a very strong presence in each of the geographic markets around the world where we operate. That's a vital part of what is distinctive about Accenture. We extend that and complement that with arguably the best technology Global Delivery Network in the world. To your question, we have the opportunity to take that further, we'll see how the market evolves we'll respond accordingly.
Okay.
All right.
Maybe I'll just quickly submit my follow-up, if I could. The free cash flow guidance for the year, not the quarter, but the year, is a little slower than certainly the growth of net income or the EPS context. I was just wondering if you could call out some of the puts and takes there. I assume that the days cycle, I think is a headwind. In addition, it looks like CapEx is a little bit, but could you also address how currency might be impacting the growth of cash flow for the year? That's it for me. Thanks very much, everybody.
Great. I'll just say, I can't really do justice to the question, so I'll just share a couple of quick points. First of all, the free cash flow guidance is still above 1.0 in terms of free cash flow to net income. A very healthy level of free cash flow. The couple of things that influence it, one is the DSOs, the other is timing of tax cash payments that not only impacts a particular quarter, but can be different fiscal year to fiscal year. The third is CapEx, just to name those three, because you called them out. We do anticipate a higher level of capital spending this year as compared to last year. That's in the mix as well.
Okay. It's certainly time now to wrap up, and I want to thank you again for joining us today. With our first quarter behind us, clearly we have created strong momentum in our business, especially with the investment we've made in digital, cloud, and security services, which we are now calling at Accenture, The New. That makes me really confident in our ability to continue to successfully grow our business and gain market share. I want to take this opportunity to wish all of you, our investors and analysts, and our Accenture people who are hopefully listening to the call, a very happy holiday season and all the best for the new year. We look forward to talking with you again next quarter. In the meantime, if you have any questions, please feel free to call KC. All the best to all of you.