Good morning. My name is Crystal, and I will be your conference operator. At this time, I would like to welcome everyone to ADP's Fourth Quarter Fiscal 2020 Earnings Call. I would like to inform you that this conference is being recorded, and all lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star then the number one on your telephone keypad. To withdraw your question, press the pound key. I will now turn the conference over to Mr. Danyal Hussain, Vice President, Investor Relations. Please go ahead.
Thank you, Crystal. Good morning, everyone, and thank you for joining ADP's Fourth Quarter Fiscal 2020 Earnings Call and Webcast. Participating today are Carlos Rodriguez, our President and Chief Executive Officer, and Kathleen Winters, our Chief Financial Officer. Earlier this morning, we released our results for the fourth quarter of fiscal 2020. The earnings materials are available on the SEC's website and our investor relations website at investors.adp.com, where you will also find the investor presentation that accompanies today's call, as well as our quarterly history of revenue and pre-tax earnings by reportable segment. During our call today, we will reference non-GAAP financial measures, which we believe to be useful to investors and that exclude the impact of certain items. A description of these items, along with a reconciliation of non-GAAP measures to their most comparable GAAP measures, can be found in our earnings release.
Today's call will also contain forward-looking statements that refer to future events and involve some risk. We encourage you to review our filings with the SEC for additional information on factors that could cause actual results to differ materially from our current expectations. As always, please do not hesitate to reach out should you have any questions. With that, let me turn the call over to Carlos.
Thank you, Danyal, and thank you everyone for joining the call. This morning, we reported our fourth quarter and fiscal 2020 results. Although we ended the year, this year against significant headwinds related to COVID-19, we believe we executed well over the course of the last 12 months, and our product offerings remain well-positioned to support sustainable long-term revenue growth as we continue to help companies and their workforces through all types of environments. For the quarter, we delivered revenue of $3.4 billion, down 3% reported and 2% organic constant currency, which was better than our expectations. For the full year, we delivered revenue of $14.6 billion, up 3% reported and 4% organic constant currency.
Our adjusted EBIT margin increased 10 basis points in the quarter and increased 60 basis points for the full year, well ahead of our expectations as we managed our expense base prudently to absorb the impact of a decline in revenue in the fourth quarter while simultaneously providing an elevated level of service to our clients. With this revenue and margin performance, our adjusted EPS growth was flat for the quarter and up 9% for the year. Considering the unprecedented and evolving macroeconomic situation, we are very pleased with our execution in the quarter and our current positioning as employment continues to gradually recover from the steep declines our clients have experienced. The global health crisis from COVID-19 has clearly evolved over these past few months, and I'll start today's discussion by providing a brief update on the trends we've experienced.
When we reported our fiscal third quarter results in April, we were just starting to see some preliminary signs of stabilization after weeks of rapid deterioration. More specifically, across our own data sources, including weekly payroll, clocking volume, job postings, and background screenings, there were multiple indications that we were reaching the trough. Three months later, we do believe we saw conditions bottom in late April. Whereas our pays per control was trending down mid-teens in April, it has since improved to be down about 10% as we exited the quarter. For the full quarter, pays per control was down 10.8%, better than we had contemplated in our outlook. Last quarter, we also discussed our expectation for elevated out-of-business losses in May and June. Those losses ultimately developed in line with our expectations.
This yielded a decline in our retention rate of 20 basis points to 90.5% for the full year, though if not for the elevated out-of-business losses in Q4, we believe our retention rate would have been up for the year. In fact, despite these losses in Q4, for fiscal 2020, we tied an all-time high retention for our mid-market and hit a multiyear high in our upmarket. Looking ahead, while we have been encouraged by signs that the economic distress brought about by COVID-19 has started to ease in certain countries and several U.S. states, we are seeing continued or even increasing distress in others. Over the past several weeks, we've seen the pace of employment recovery slow. Accordingly, as we set our expectations for the coming year, we believe that the worst is behind us, but the global economic recovery over the coming quarters will be gradual.
Kathleen will discuss some of our specific macroeconomic assumptions in more detail. I'd like to turn now to Employer Services new business bookings. We reported a decline of 21% for the year, which was in line with our revised outlook despite the limited visibility we had in making that forecast. Although this represents a significant decline, the actual execution by our sales force was better than what this reported growth rate suggests. As we mentioned last quarter, there are two components to our bookings figure, our gross bookings we actually sold in the quarter and adjustments for previously recorded bookings. Our gross bookings sold in Q4, while down significantly, came in ahead of our forecast, and most importantly, exited the quarter with improving momentum.
This gives us confidence that buying behavior is continuing to trend in the right direction, which we believe will drive further bookings recovery in the coming quarters. Our sales force has continued to adapt to this virtual sales environment as we've invested in training, stayed agile on sales messaging, and continued to foster our channel relationships. We are also continuing to see week-on-week improvement in leading indicators, such as referrals, appointments per salesperson, and demos scheduled. In addition to these gross bookings, we regularly adjust bookings we have previously recognized if, for example, a client is no longer expected to start within the original estimated timeframe or is starting with fewer employees than originally anticipated. These backlog adjustments are ordinarily immaterial to our bookings growth, but as we said last quarter, COVID-19 is causing some clients to delay implementations or to start with fewer employees than we originally signed.
We made a larger backlog adjustment in Q4 than previously planned, and this offset the better underlying sales performance we experienced. Looking ahead, we expect we will likely see negative bookings growth in the first half of fiscal 2021, as we are still selling into an unfavorable macro environment. We expect growth to be flat to positive in Q3, with much more substantial growth in Q4, driving full-year bookings growth of flat to up 10%. Beyond fiscal 2021, a key priority will be getting our sales productivity back to or above its previous level. In fiscal 2021, we are planning to continue investing in product innovation, digital sales capabilities, and leading-edge sales tools to drive sales productivity higher.
At this point, we are planning to add modestly to the size of our sales force, and together, we believe these investments will position us well to return to our prior new business bookings growth trend line as client buying behavior continues to normalize. Factors beyond our control, including overall GDP trends, as well as the timing and scope of workers returning to their job sites, will in the meantime likely continue to impact our bookings. Moving on, service has remained critical to our clients. Our clients look to us for support and guidance in navigating through the complexities of key HR challenges and regulatory change. Our goal has been to serve as a trusted partner as they've faced COVID-19.
Our clients have responded very positively to the robust service we have provided. That in turn, has led to record NPS scores in June as a direct outcome of our commitment to providing this exceptional level of service. We expect this favorable NPS trend to have positive implications for us in the years ahead. In response to an initial surge in service volumes related to COVID-19, we redeployed hundreds of sales and implementation associates to help meet the service need. While average resolution time spent per service request remains elevated as our clients work through complex issues, we have now seen our service request volume return to more normal levels. We are happy to report that we have now deployed most of these associates back to their sales and implementation roles.
We continue to keep watch on proposed legislation that could drive another surge in client service demands, and we remain prepared for such a scenario. We also continue to serve our clients through product innovation. During the quarter, we rolled out a range of solutions to help our clients through the crisis and prepare for the recovery. We implemented over 1,000 feature changes in response to 2,000 legislative updates in 60 countries, and we also had over 400,000 clients run over 2 million Paycheck Protection Program reports for a total loan volume of approximately $115 billion. Many of those clients have also now run the necessary reports to apply for their loans to be forgiven.
Looking ahead, a key product focus is enabling a safe return to the workplace, and we're offering tools including touchless and voice-enabled clocking, health attestation, and enhanced scheduling and analytics to help clients manage their workforces as they resume workplace operations. We continue to make progress on our other major product initiatives, including the rollout of our Next Gen HCM platform and payroll engines. Two weeks ago, we won yet another award for our Next Gen HCM solution, the Ventana Research Digital Innovation Award. We remain excited about its rollout. Perhaps more importantly, despite shifting our workforce to a remote environment, we remain on track to hit our R&D development roadmap milestones. Just this quarter, we piloted Next Gen HCM and payroll in Australia.
Our product team also launched our new workforce management solution in the downmarket, launched a new time kiosk in the Apple App Store, and we went general availability with Wisely Direct in our mid-market and downmarket. Taking a step back, I'd like to say that in every challenge, there is a potential for upside, and COVID-19 is no exception. We believe that the nature of this shock, in which businesses of all sizes have faced major uncertainties in managing their employees, has made the HCM partnership they have with ADP that much more valuable. As companies emerge from this crisis, we expect them to see even more clearly the benefits of investing in robust, secure HCM offerings that include expertise and service to support their mission-critical activities.
Although COVID-19 has created temporary headwinds in our growth, past experience has taught us to stand firm regarding our investments and strategy as part of our commitment to drive long-term sustainable growth. The strength of our business model and balance sheet allow us to do exactly that, and we are well positioned in our product, service, and go-to-market strategy. Last, before turning it over to Kathleen, I'd like to quickly touch on our plans for our own associates. Last quarter, we discussed having over 98% of our workforce operating virtually, including our sales force, and we've been pleased with that transition and their overall performance in this environment. While we are well-positioned to continue operating this way, we are in the early stages of bringing back a small portion of our workforce to the office on a volunteer-only basis.
I'm actually pleased to join you today from our Roseland headquarters, which we opened just this Monday. Our sales force will continue to primarily engage with prospects and clients virtually, but they are beginning to conduct face-to-face meetings in some geographies to the extent that they and our clients and prospects are ready to do so. With all that said, I'd like to once again take a moment to recognize our associates for their outstanding effort and the sacrifices they've made. I understand the monumental task of managing work and home life is a complex situation, and I also know it's not easy. A heartfelt thanks to our associates and leaders for their commitment. I'll now turn it over to Kathleen.
Thank you, Carlos, and good morning, everyone. During the quarter, our revenues declined as we felt the full brunt of a double-digit decline in employment among our clients, combined with other recession-driven headwinds. We believe we executed well and are well-positioned to do so for the quarters ahead. For the fourth quarter, our revenue decline of 3% reported and 2% organic constant currency was ahead of our expectations, as pays per control and PEO performance were better than we had planned. Our adjusted EBIT margin was up 10 basis points in the quarter, also well ahead of our expectations. We took certain cost actions in the quarter, continued to benefit from cost savings related to our ongoing transformation initiatives, and also benefited from lower selling expenses, which together offset the margin impact from the loss of high-margin revenues related to COVID-19.
Our adjusted effective tax rate decreased 210 basis points to 22.9% compared to the fourth quarter of fiscal 2019. Our adjusted diluted earnings per share was flat at $1.14, as lower year-over-year revenues were offset by modest margin expansion, a lower tax rate, and a lower share count compared to a year ago. We ended fiscal 2020 with revenue growth of 3% reported and 4% organic constant currency, adjusted EBIT margins up 60 basis points, and adjusted EPS growth of 9%, all in a solid year, particularly given the significant decline in economic activity and employment that we faced over the last few months. As I move on to ES segment results, it's important to emphasize how resilient the business performance was in the context of unprecedented headwinds, including a 10.8% decline in pays per control and a 22% drop in client funds interest revenue.
During the quarter, our Employer Services revenue declined 6% on a reported basis and 5% on an organic constant currency basis, in line with our expectations, as better underlying growth was offset by incremental FX drag. Our client funds balance declined 8% in the fourth quarter, reflecting lower pays per control, lower state unemployment insurance rates, payroll tax deferrals among some of our clients, and the continued lapping of the closure of our Netherlands money movement operation in October of 2019. Combining that balance decline with a 30 basis point decline in average yield drove our client funds revenue to decline by 22% to $115 million. For the full year, our ES revenue was up 1% reported and 2% organic in constant currency, a solid performance. Employer Services margins were flat for the quarter, well ahead of our most recent expectations.
We had the impact of lower revenues at relatively high incremental margins as we discussed last quarter, offset by prudent cost control measures across all categories. ES margins were up 60 basis points for the full year. Moving on to PEO, also solid performance given the circumstances. Our total PEO segment revenues increased nearly 4% for the quarter to $1.1 billion, and average worksite employees declined 3% to 548,000. This revenue and worksite employee growth were both ahead of our expectations, driven by better retention performance and pass-through revenue. Same-store employment at our PEO clients performed in line with our expectations of a mid-single-digit decline, and as expected, was more resilient than the average client in our ES segment. Revenues, excluding zero-margin benefits pass-throughs, declined 5%.
In addition to being driven by lower worksite employees, it continued to include pressure from lower workers' compensation and SUI costs and related pricing. PEO margin declined 450 basis points in the quarter. This included about 530 basis points of unfavorability from a net expense in ADP Indemnity of approximately $34 million, which contrasts to the $22 million benefit we had in last year's fourth quarter. As a reminder, we had experienced favorable workers' comp claim trends over the past several years, which translated to favorable reserve adjustments in ADP Indemnity. Those trends remain positive, but not as much as what was factored in our most recent reinsurance agreements. As a result, we had a slight true-up the other way this year. Let me turn now to our outlook for fiscal 2021. I'll start by discussing some of the specific U.S. macro-driven assumptions that underpin our guidance.
The basis for these assumptions is a combination of our own trend data and third-party macroeconomic forecasts, and we believe we are utilizing a balanced outlook. First, our pays per control outlook. We are assuming a decline in average pays per control of 3%-4% for the year, driven by a decline in the high single-digit range for the first half of the year, improving to a decline of mid-single digit by Q3, followed by a rebound to positive mid to high single-digit growth in the fourth quarter. This outlook corresponds to a gradual improvement in the employment picture through the fiscal year, though it does not contemplate a full employment recovery. To help translate this trend into a single number you can anchor to, our guidance contemplates the U.S. getting to approximately 7% unemployment by June of 2021. Second, out-of-business losses.
Our retention was negatively impacted by losses in this most recent quarter, as we had a number of clients turn inactive that after monitoring and assessing, we decided to write off as losses. While we believe government stimulus programs have helped many small businesses, we continue to see some companies in an inactive state where they are not paying employees, and we expect continued elevated losses in the early part of fiscal 2021 as restrictions and lower demand in certain industries continue to drive fallout. We're setting our expectation for ES retention to decline by another 50 to 100 basis points over this coming fiscal year. On client fund interest.
As discussed last quarter, our client balance growth is being impacted by the combination of a decline in pays per control, lower new business bookings, and out-of-business losses, and we had some modest pressure from companies taking advantage of the payroll tax deferral provision of the CARES Act. We are assuming a client funds balance decline of 6%-8% for the year, and like pays per control, we expect it to be negative for the first three quarters and then return to growth in Q4. We expect our average yield to decline as well. As a reminder, in Q4, we temporarily suspended our purchases of new securities and reinvestment of maturing securities in our client funds portfolio. Earlier this month, we resumed reinvesting.
We have over $5 billion in securities maturing in fiscal 2021 yielding on average over 2%. We expect to reinvest them at prevailing yields that are well below that level. As a result, we expect our average client fund yield to be down 50 basis points to 1.6% for the year. With this combination of lower balance and yields, we expect interest income on client funds to be $390 million-$400 million, down about $150 million versus fiscal 2020. We expect interest income from our extended investment strategy to be $430 million-$440 million, down about $125 million versus fiscal 2020. With that said, without the benefit of our client investment strategy, which utilizes laddered maturities, we believe the headwind to fiscal 2020 would have been even greater.
Having covered the major macro topics for fiscal 2021, let me share with you how we are deploying our downturn playbook to manage expenses. We've concentrated on areas where we have excess capacity and on reducing discretionary costs while maintaining investment in sales, product, and our associates. As we emphasized last quarter, we continue to have the strong cash flow profile and balance sheet strength to withstand impacts to our revenue without taking immediate actions on our investments. We said we would be thoughtful and strategic in assessing the most prudent path forward, a path that balances positioning for a recovery against near-term margin performance.
We have now had a quarter to assess our business capacity and needs, and during the fourth quarter, we identified businesses across ADP where unfortunately, we didn't believe a recovery was likely in the near term, and therefore had excess capacity in service and implementation. In addition to taking specific headcount actions, we have further tightened on non-essential spend, including T&E and other discretionary spend. We are also continuing to move forward with our transformation initiatives. For the past few years, we have highlighted for you some of the discrete material initiatives that we have worked on and their estimated level of benefit. In fiscal 2019, we executed on our voluntary early retirement program, which yielded over $150 million in annual run rate benefits.
In fiscal 2020, we executed on our workforce optimization program and a procurement initiative, which together yielded approximately $150 million in annual run rate savings against our original expectations of $100 million. For fiscal 2021, we have two important initiatives to call out. First, we are moving forward with a digital transformation initiative that leverages many of the capabilities we highlighted at our February 2020 Innovation Day, primarily to optimize our implementation and service, in addition to enhancing efficiency in other parts of the organization. As examples, we're further utilizing automation in the implementation process, deploying additional self-service features throughout our platforms, broadening the use of guided assist tools, and expanding the use of chat and chatbot. We expect this to be a multi-year effort as we work to optimize large parts of our service delivery model.
Our innovation agenda is running full speed ahead, and that includes innovation in our client engagement. We also expanded our procurement transformation initiative and expect further benefit for fiscal 2021. We've reassessed our real estate footprint, and although we had already closed over 70 sub-scale locations as part of our service alignment initiative in recent years, we recently closed several additional locations, including a large office in New Jersey. We will continue to evaluate whether there is further opportunity for location consolidation. Between these two initiatives, our digital transformation initiative and the expansion of our procurement initiative, we expect to realize a combined $125 million in savings during fiscal 2021, with over $150 million in run rate savings exiting the year. Let's now turn to our outlook for fiscal 2021. We'll start with the ES segment.
We expect a decline of 3%-5% in revenue for the full year, driven by our outlook for a decline in pays per control, balance and yield pressure in our client funds interest portfolio, as well as pressure from new business bookings and elevated out-of-business losses. Compared to what we just experienced in the fourth quarter, we expect the first half of fiscal 2021 to experience a slightly greater revenue decline as the incremental impact from lower sales, out-of-business losses, and lower client funds interest more than offsets the gradual recovery in pays per control that we're anticipating. We expect revenue growth to improve modestly in Q3 and then turn positive in Q4. We expect our margin in the Employer Services segment to be down about 300 basis points for the year.
As a reminder, the revenues we lose from pays per control, out-of-business losses, and client funds interest are all high margin. As with revenue, we are expecting a decline in ES margin during the first three quarters and an increase in the fourth quarter. For our PEO, we expect revenue down 2% to up 2% for the full year, with average worksite employee count flat to down 3%, driven by similar factors as our ES segment, namely headwinds in same-store employment, out-of-business losses, and bookings pressure. We expect average worksite employee growth to be negative during the first three quarters and turn positive in Q4. Our revenues, excluding zero-margin passthroughs, are expected to be down 1% to 4%, and we continue to expect lower workers' compensation and SUI pricing.
For PEO margin, we expect to be down about 100 basis points in fiscal 2021, driven in part by drag from higher zero-margin passthrough revenues, partially offset by a favorable compare for ADP Indemnity. With these segment outlooks, we now anticipate total ADP revenue to decline 1%-4% in fiscal 2021, and we anticipate our adjusted EBIT margin to be down about 300 basis points, as the benefits from our continued expense management and transformation initiatives are partially offsetting the decremental margin impact of expected lost revenue due to COVID-19, as well as the investments we continue to make. We anticipate our adjusted effective tax rate to be 23.1%. This rate includes less than 10 basis points of estimated excess tax benefit from stock-based compensation related to restricted stock vesting in Q1 of fiscal 2021.
It does not include any estimated tax benefit related to potential stock option exercises, given the dependency of that benefit on the timing of those exercises. Last quarter, we temporarily suspended our share repurchases as we decided it would be prudent to wait for stabilization of the overall environment. At this point, we anticipate resuming our share repurchase program at some point this fiscal year, subject to market conditions, and we have a slight net share count reduction contemplated in our guidance. As a result of our outlook for lower revenue and margins and higher tax, offset partially by lower share count, we currently expect adjusted diluted earnings per share to decline 13%-18% in fiscal 2021. As most of you are aware, we also have $1 billion in notes due September of this year.
At this point, we expect to issue new debt in the coming weeks or months, depending on market conditions. I'd like to conclude by saying that although COVID-19 is putting pressure on our financial performance, we believe this is transitory and the long-term prospects for ADP are in no way diminished and may even be enhanced by the current environment. For fiscal 2021, we are remaining focused on opportunities for innovation and growth while taking a deliberate, balanced approach to managing expenses, and we are confident in our long-term growth prospects. I look forward to updating you on our progress. With that, I will turn it over to the operator for Q&A.
Thank you. If you wish to ask a question, please press star and then one. Please be aware of the allotted time for questions. Please ask one question with a brief follow-up. Again, ladies and gentlemen, that's star and then one. Our first question comes from Mark Marcon from Baird. Your line is open.
Good morning. Thanks for taking my questions. One key one is just from a bookings perspective, as you look out over the coming year, and you gave us a bit of a sense for the cadence that you expect, which of the new solutions do you expect to see the greatest traction from? Which ones are you the most excited about? Which ones could be the most incremental from a really long-term perspective?
Well, I think from an incremental standpoint, to start off with the last part of the question, from a long-term standpoint, I think some of the investments we've made in some of our next-gen solutions, I think for me, has to be where I'm the most optimistic in terms of potentially moving the needle from an incrementality standpoint, right? Because we already have a very large, as you know, bookings number, and anything that we can add on top of that goes into the top of the funnel in terms of revenue growth. That really was the reason for these investments, is to really move the needle competitively and to improve our position from a differentiation standpoint.
The early signs, of course, now somewhat temporarily interrupted by COVID-19, were positive in terms of the traction we were getting, both with our Next Gen HCM platform as well as with our NextGen Payroll platform. That's kind of where I feel the most optimistic in terms of the long term. In terms of the cadence and more the short to medium term in terms of next year, as really the fourth quarter is an important part, as we've kind of been alluding to here in our prepared comments. Some of that is really clearly the pace of the recovery. We have an expectation, which I think is in line with generally accepted, I think, forecast, if you will.
You heard kind of as a proxy, the expectation that unemployment will reach a certain stage by the end of the fiscal year, and those things are all proxies for GDP growth, and you guys all have plenty of access to your own firm's economic forecast and so forth. The second half is really the key for us from a booking standpoint.
There, aside from the incrementality question, this issue that we have around, for example, adjustments to our gross bookings is an important one because, to the extent that the recovery continues on the pace we expect, it would help us a lot if we can start and continue to implement clients that were previously sold. Clearly one positive would be that doesn't degrade any further because in full transparency, we mentioned that in our prepared statements, that's a concern under this kind of environment, but there's potential upside as well there. There's downside and there's upside there as well.
When you see the incredible decrease in activity in just the couple of months following the beginning of the crisis, it takes a while for those buckets to get filled up again in terms of leads, then turning into first appointments, then turning into presentations to clients. That whole process of how the sales evolution goes is critical for us in the second half. The places that were hurt the most, which in our case, some of it is perhaps just because of the nature of the crisis, that the downmarket was hit very hard in terms of pays per control and also just declines in activity, but also, came back, frankly, surprisingly, you can't call it strong because it's still down year-over-year, but I think the bookings performance in the downmarket has been, I think, gratifying.
If we continue on that trend, that will be good news for the second half of the year. We expect, based on the current trends, that the mid-market and the upmarket will then kind of follow suit as the kind of pipeline leading indicators that we mentioned translate into actual bookings and actual sales. I guess the short story is, the things that were the hardest hit in the initial stages are the things that should have, in our opinion, the biggest rebound in the second half. On top of that, obviously our new product investments, I think are a source of optimism for us. We've also invested in, I think you heard us mention workforce management in the downmarket. I mean, we have a lot of things going on.
You can see it in our investments in technology over the last four to five years. Obviously some of those things are longer term, like the next-gen stuff. Some of it has been, we've been in the investing stage for 6- 12 months, we expect those things to translate now into new sales. I don't know if you heard our tone over the last several years, we pivoted to investing more in product and particularly more around agile technology, that hopefully gives us some firepower here in terms of our bookings incrementality going into this year, but also into the following years as well.
Great. Just as a follow-up.
Mark, yeah, just to add a little bit more there in terms of by each segment, for sure, we're expecting sales growth across each of the segments in fiscal 2021. As Carlos said, downmarket seems to be resilient and has trended up since we were at the low point.
Several weeks ago, down market has been trending up earlier, and then during the latter part of the year, we'd expect upmarket, and international for that matter, to continue along those lines. For sure, expecting sales growth across all segments. To Carlos's point, from a long-term incremental perspective, certainly expecting Next Gen HCM to be a driver there. Our strategic platforms in the near term, RUN and Workforce Now, have been performing really well in the market, and we expect them to continue to perform really well in the market as we recover through this.
Great. Just as a follow-up, can you just give us an update in terms of where we stand in terms of the number of implementations on Next Gen HCM, or sometimes known as Lifion, and also NextGen Payroll, just percentage of the client base that's been converted?
On Next Gen HCM, you probably appreciate, for two or three months, that wasn't really something that a lot of companies were focused on, or for that matter, us.
Sure.
Unfortunate. The good news is we did actually start a client just a week ago, so that is a ray of sunshine in what was otherwise a lot of dark clouds. We had a number of clients that were set to be implemented in our fourth fiscal quarter, which delayed, and one of those actually started here already in the early part of the first quarter. That's encouraging, but we're not that different from where we were before, so call it still a handful. I think we have seven or eight clients live, somewhere in that neighborhood, on Next Gen HCM. On NextGen Payroll, there, the target at the beginning from a piloting standpoint really was, clients are not quite the same size of Next Gen HCM, so it's a slightly different dynamic, and we're making, in terms of numbers of clients, more progress.
That doesn't mean that the product necessarily is making more progress, it's just the difference between the markets we're serving. Next Gen HCM is really, in the early stages, aimed more at the mid-market, if you will, than really the upmarket. Even though we expect it to be our NextGen Payroll engine across our mid-market and upmarket, in the initial stages, it's really mid-market. I think we have somewhere around 100 clients sold, and I think maybe that same number implemented, if I'm not mistaken.
That's right.
We're making some good progress there. There, the pace is a little bit better in the sense that we didn't come to a complete stop on NextGen Payroll, and we continue to implement clients there and kind of move forward. This is a very challenging situation for our clients, and we really need to kind of help them get through the situation and the crisis, not necessarily press them to get started as quickly as possible, although that's obviously our desire from our standpoint.
Of course. Thank you.
Thank you. Our next question comes from Ramsey El-Assal from Barclays. Your line is open. Please check that your line is on mute.
Can you hear me now?
Yes, we can hear you. Yep, go ahead.
Hello?
Yeah, go ahead.
Can you pick me up, please? Hello?
Yeah, we can hear you.
Hello?
We can hear you if you.
Hello?
Pardon me, sir. Please proceed with your question. We'll move on to our next question. Our next question comes from David Togut from Evercore ISI.
Thank you. Good morning. Could you characterize the gross bookings performance in the June quarter prior to the backlog adjustment?
Yeah, I think we're just trying to give a nod to our sales force in terms of that they performed better than we clearly had forecasted and that we gave in terms of color commentary during this same earnings call, or during the earnings call of the last quarter. They were still down significantly. At the end of the day, we just want to make sure that you guys got the right impression, that we weren't disappointed and that we didn't do worse than we expected. From a mechanical numbers standpoint, think still down somewhere around 50%, if that's a fair characterization. I don't know if Kathleen has any more color to add.
Yeah, no, the gross bookings were slightly positive to what we had expected. The approximately down 50% is right, which is what we had been anticipating. The backlog adjustment, which actually is part of our normal process, factored into the overall bookings number being down slightly more than that for the fourth quarter.
Got it. Just as my follow-up, assuming the employment recovery proceeds as you've laid out, Kathleen, [audio distortion] 7% unemployment by the end of FY 2021, would you expect to be back on your sort of normalized growth path by FY 2022?
Yeah, go ahead, Carlos.
No, go ahead.
It's a great question in terms of when do we return to previous levels of growth and profitability. As you pointed out, a lot really depends on the shape of the recovery. Look, we've taken the best view we can and try to share with you what we're thinking about that in terms of the shape of that recovery. It really is going to depend on that. Last recession, it took a couple of years for sales and retention and revenue growth to return to the pre-recession levels. Now, is it going to look exactly like it looked last time? We don't know. This crisis is different. The makeup of ADP is different. I hate to say it, but it's going to depend on a lot of factors.
Returning to those previous growth rates certainly will not be in fiscal 2021 based on what we see right now. We'll update you as things change and as we go through the current year.
I think maybe just add a little bit of, just in terms of my own observations from looking at the kind of the quarterly cadence, if you will, and what the implications are for FY 2022. It really depends on, are we thinking about sales? Are we thinking about revenue, or are we thinking about profit growth? They're all kind of different buckets. I guess, and to Kathleen's point, it really all depends if this is unlike the financial crisis, not a two or three year. The financial crisis really was, when you go back and think about it, the kind of mini crises that occurred over the course of the following two or three years. Remember, we had the European debt crisis.
We had a number of things that elongated that situation, but that could happen here as well, and we are, of course, not scientists, and we don't know exactly what's going to happen. We're using kind of the same forecast that I think all of you are using. If you make those assumptions around when the healthcare crisis passes, i.e. vaccines and therapeutics and so forth, if you follow that path, FY 2022, when we exit in the fourth quarter of FY 2021, from a mathematical standpoint, I think you used the term growth rates. The growth rates are going to look pretty good in terms of as you exit from a booking standpoint, starting maybe with profitability in the first quarter of FY 2022, because in the fourth quarter of FY 2021, we still have some NDE expense. Some of that, frankly, is really the comparison.
We're going to have three quarters in FY 2022 that are going to look pretty good, because if we still think that the first couple quarters of FY 2021 are still impacted pretty significantly by COVID, and by the first couple quarters of FY 2022 you don't have that impact, you're going to have, I hope, some really good tailwinds on some of these growth numbers. The key for me was looking at absolute booking dollars in the fourth quarter of 2021 compared to the fourth quarter of 2019, because obviously 2020 is not a good comparison. Looking also at our absolute profitability in the fourth quarter of 2021 and our revenue in the fourth quarter of 2021.
Again, I feel some sense of optimism about 2022 based on those exit rate assumptions with a capital A and a capital S, Assume, because we're a long way away from having certainty, and you've seen how fluid the situation has been. I think the math works kind of favorably once we get through fiscal year 2021, and particularly when we get through the first three quarters of fiscal year 2021.
Understood. Greatly appreciated.
Thank you. Our next question comes from Jason Kupferberg from Bank of America. Your line is open.
Hey, thanks. Good morning, guys. Just wanted to start with kind of a high-level question on the fiscal 2021 guide. I mean, we've got revenue down modestly, but obviously EPS down quite a bit, and that's being driven by a little bit of tax, but really the 300 basis points of EBIT margin decline. I guess it looks like the transformation savings should largely offset the hit to float income. Are we really just down to kind of isolating this against decremental margins that maybe people didn't appreciate the severity of? Are there other factors there? Because I just think at a high level, people were surprised to see how much EPS is going to be down relative to revenue for the current fiscal year.
Let me take a crack at a couple of high-level things, then I think Kathleen probably can provide some additional maybe detail to help in terms of quantify some of the stuff. I'm not sure if it was clear from our comments last quarter or this quarter, but having been through these types of, not through a healthcare crisis, but I personally have been through dot-com downturn, Y2K at ADP, 9/11, and the global financial crisis. Our board is a board that is long-term oriented. It feels like despite how horrible the situation is, it feels like this situation is transitory. So one of the things that we have as a first principle is to maintain our level of investment.
That doesn't mean that we're not prudent around our expenses, and I think we have been, and I think Kathleen gave you some examples of some of the things that we're doing. We're going to add to our sales headcount next year, which might surprise some people and maybe not something that you were expecting. The problem is that when you model only one fiscal year for a company like ADP or a recurring revenue model, if you decrease your sales cost or even your investment in product and technology, it actually looks quite favorable, and you can probably offset quite a bit of revenue decline. The question is that really the right thing to do long term? We don't believe that it is.
That's one factor philosophically. Second factor is that even though we clearly have some decline in the number of clients, the nature of the revenues that are going down is very high margin. You mentioned client funds interest, but we also have another decrease from a comparison standpoint, 2020 to 2021, in pays per control, which is, call it, 100% margin as well. There's very little work related to the number of employees paid by our clients. Our workload is generally driven by number of clients, and then, as we've all now observed in the last quarter, also driven a lot by the regulatory environment. The amount of work has not decreased much, and in some cases, has increased on behalf of our clients.
Again, that's a place where we could cut some of that support, and then it would lead to lower NPS scores, and we probably would have retention go down. The single most important driver of financial value for ADP is client retention and lifetime value. To lose clients, then have to go sell them again and implement them again, makes absolutely no sense. All the experience that I have, and we have, and our board has, tells us to stand firm and make sure that doesn't mean that we ignore the realities around us. If we thought that this was a permanent decrease in capacity of the economy or in terms of the global outlook, and that it was going to last two, three, four years, we probably would be behaving differently. That's not our expectation. That's not the way that we're managing the company.
There's also a couple of other items, I think, that mathematically may be not helping us, and maybe Kathleen can help a little bit with some of those.
Sure. Yeah. Look, on the surface, the guide to 300 basis point decline on the surface may sound like a lot. There's a lot going on in there. When you pick it apart, you put it into these buckets, I think you'll see how we arrived at that guidance and that expectation. Right? As we've talked about, as you know, we've got obviously a substantial impact from loss of very high margin revenue. Right? We've got that high margin revenue. We've got client fund interest, which is a hurt on margin year-over-year. We also have growth in zero margin passthroughs, which falls right to the bottom line from a margin perspective. That's going to be a significant hurt for us, where it hasn't been as much in the past.
The continued investment along the lines of, look, we think it's prudent and smart to continue our long-term view and to continue to invest in sales and in product. We're committed to that level of investment, so that's a hurt perspective. Then you do have, as you pointed out, the transformation and other cost actions that we've been taking that only partially offset that. I would think about it in those buckets in terms of, look, you've got this high margin revenue, you've got some other things that fall right to the bottom line, like zero margin passthrough and client fund interest. You've got the commitment to continuing to invest.
Quite frankly, I think we've been executing really well from a transformation perspective, and also, in terms of looking at, as we navigate through this period, the exit capacity costs that we have and being really smart about addressing those.
I guess let me provide more comment just to provide a little bit of color on our view, because I learned the hard way from my two predecessors about some of these things. If you just look at the sales engine aspect of our business, and you look at it over multiple years, you can actually do the math that if we decreased our headcount, call it 5%, or even if we just kept it flat, and you assume that productivity continued on its normal trend, which is a big assumption, but even if you assume that, you can see the impact that has on revenue growth for multiple years down the road. Obviously, if you expect that you're not going to be able to ever return to the same kind of sales productivity you had before, then you have to do something differently.
That's not the expectation we have right now, and it's critical to our growth in 2022, 2023, and 2024 for us to maintain our investment in our sales engine, not to mention in our product and our technology and a few other places as well.
Okay. Yeah, that's really good color. For my follow-up, I wanted to ask just about retention. I know you're forecasting the 50 to 100 basis points decline this year. I wanted to see if we can get a sense of how that compares to how you exited the June quarter on that metric. I'm really just trying to get a sense of whether you're forecasting acceleration in churn over the next few quarters or more of just a stable and steady pace of churn.
Again, let me give you some maybe philosophical, high-level comments, and then Kathleen maybe can give you some color around the fourth quarter and some of the assumptions. In general, we've been, and I've been, again, having been through multiple downturns and crises, I've been surprised by the resilience of our retention, and we think there could be a number of factors here. One of them could be all of the government stimulus, the Paycheck Protection Program, all these things. These are all new things compared to the past that might be helping. There's also the potential that some clients are frozen in place, if you will. We've talked about how difficult our bookings have been. I think logic would tell me that's probably happening across multiple industries and multiple competitors.
We would be intellectually dishonest not to assume that that might be helping our retention in some parts of our business, like the mid-market and the upmarket, because in the downmarket, it's really driven more by out of business. Having said all that, I would say that a lot of these things are really about timing, because if there continues to be government stimulus and there continues to be optimism about this being transitory, then I think this kind of holds, and you have probably some additional fallout in the downmarket as a result of out of business and so forth, but you don't have a major downturn or a collapse in retention.
That's kind of where I am today, that we're expecting what I would say is, I would consider these to be reasonable and modest declines in retention when you compare them to other downturns that we have some data on and some history about.
Yeah. We did do a lot of work around and analysis around what happened in the last recession and what happened to retention and by segment. I think we've got a pretty balanced view if you look at the decline in retention that we experienced in Q4 and what we are guiding to and expecting and planning for in fiscal 2021, it's basically in line with the retention pressure that we had during the last recession. We'll see. It's really hard to predict and to tell what level of support the PPP program has had and is going to have, but that's our best view right now.
I think I normally don't give it, but I think I feel like this is an environment where transparency is probably not a bad idea just to give you. That's why we gave you the gross bookings number besides the net bookings number, because you guys need to model this stuff so you can understand what's happening here. I think the fourth quarter is somewhere around a couple of hundred basis point decline in retention, which I think, again, all things considered, I thought was. Most of that decline, frankly, came in the downmarket. That to me feels better than I would have expected three months before that.
Okay. All right. Well, we appreciate all the disclosure. Thank you, guys.
Thank you. Our next question comes from Tien-Tsin Huang from JP Morgan. Your line is open.
Hi. Yeah, thanks so much for all this detail. Just on the transformation initiatives, I caught all the details there. How about looking beyond those two initiatives? Are there any other potential actions that you could take? Anything that could be material or a similar size?
I'll maybe give some high-level comments and let, I think Kathleen give some additional detail.
Thank you.
We have a very large menu of things that we can do. This company has a very long history of navigating through multiple changes in environments and multiple economic circumstances. Now I think we will add to our repertoire managing through a major health crisis and a pandemic. We have, I don't know how else to put it, we have a huge number of things that we could do if necessary and when necessary. This is an incredibly resilient business model. I recognize that this is unusual for ADP to be down the way we are. It is what it is in terms of the economic circumstances around us. Believe me, we have a number of levers. As I said, some of these things in our business model are somewhat self-correcting.
If in the unlikely event there was a belief that there was a permanent impairment of kind of a global economic GDP or growth vis-a-vis other industries or other companies, I think that we are in somewhat of a better place because the amount of money that we spend on NDE and on implementation alone would, at least for the short term, would certainly enhance our bottom line and help us from a margin standpoint. That's not what we want because the real value to be created here is through growth. Through profitable growth, not by kind of shrinking our way into profitability. We have no intentions of allowing ourselves to underperform, if you will, on a long-term basis below what we have delivered for many decades. That's what 2021 is all about.
If circumstances change, we have a very long list and quite a lot of variable expense in our P&L and a very strong balance sheet and a very strong cash position.
Tien-Tsin, thank you for the question. It's a logical question because when you think about the path and the history over the last several years in terms of what we've been driving from a transformation perspective, you can see that we've had these several kind of big major initiatives over the last several years. We had service alignment initiatives first. We had a voluntary early retirement program. We told you about the workforce optimization and then the procurement, and now the procurement continues, and we've shared with you our work that we're doing around digital transformation. The question, what comes next? Quite frankly, I think there's a lot of runway, and we have a lot to do from a digital standpoint and also from a procurement standpoint. It does get harder as you go, I will say, but there's a lot to do there.
A lot of the digital projects, first of all, the digital is certainly focused on our service and implementation because there's opportunity there, but it is across the entire company. Every single segment and every single department, whether you're front office or you're back office, is tasked with thinking about digital transformation, automation, how do you make the work more efficient, how do you take work out? There's runway there. I expect that you will hear us talking about that for some time to come. The procurement, while it does get harder as you go, what I would say is, in an environment like this that we're in right now in a downturn, it does present some procurement opportunities that maybe didn't exist a year ago, when you go back and you're negotiating with vendors and suppliers and so forth.
We've got real work to do there. As you heard us say in the prepared comments, we've expanded procurement to make sure we're capturing all of the opportunities from a real estate perspective in terms of, look, the environment has changed. The way the world is working has changed. Let's make sure we are thinking about our real estate footprint, in a fresh, modern, forward-looking way to ensure we're utilizing the assets that we have to the fullest extent possible. We're understanding how we're going to get work done in the future. We are understanding how we can utilize mobility models where it makes sense to do that. We've got a lot of work and some really good work to do here from a digital procurement real estate perspective.
Just one last comment on that. The other thing that maybe is underappreciated, but it's worth mentioning here, because again, we're typically not talking about these things because they're more longer term, but if your question was really more about what's potentially next longer term and not just in 2021, our Next Gen investments are the largest potential digital transformation effort we've ever undergone. We always focus on them around what they're going to do in terms of our winning in the marketplace and our sales growth and our revenue growth. Trust me when I tell you that the business cases for those investments, and the progress we've been making over all these years, there's an enormous expectation for, call it automation, call it efficiency, whatever you want to call it. We don't usually talk about our tax engine. We talk about HCM and payroll.
One of those Next Gen investments is our tax engine, which again, there, the early signs, we already have a couple hundred thousand clients migrated onto that platform. When you see how quickly we're able to make these legislative changes in that platform and the cost structure and the cost of support, again, I would be very optimistic that one of the largest transformation efforts we'll be talking about in the future when we look backwards is these Next Generation investments. I'm hoping they're also going to lead to big growth incrementality and winning more market share in the marketplace. Do not underestimate the value of these investments in terms of our back office and also our cost structure.
Yeah. No, thank you for that. That's a very complete answer. If you don't mind, just one quick follow-up. You mentioned the legislative changes and a lot of the work and effort that you put into that. Carlos, I know I ask you this all the time, so I'm going to ask you again. Could we see more demand? I know you mentioned improved bookings momentum that you started to see, but could you see more demand for the service model in general here? I don't know where you're seeing maybe some switching from or more demand for work, but again, election year, a lot of complexity, probably more changes coming. Could that help you here?
I don't see how it can't. Usually I'm not that optimistic or that definitive, because if it were only the election, I would say we'll have to wait and see. Again, I'm not usually a pontificator, but I just don't see how companies, after all this, don't reassess not just how they do HCM and payroll and so forth, but so many other parts of their business model where continuity and resiliency and so forth are critical. That applies to the smallest client to the very largest clients. I think that for a lot of us, I don't think we're the only ones or the only industry or space where that's going to be a tailwind, but it's hard to believe that this isn't a positive. In what quarter and how do I quantify that?
You have GDP going down, I don't know, 30%-something in the second quarter. Even if people were thinking about that wasn't really going to be a factor certainly in the fourth quarter. The question is, how does that net out in the math, right? You want to somehow be able to parse that out and understand how much of it is incremental. I can't necessarily do that scientifically, but intellectually, it's hard to believe that it isn't a tailwind going forward for us. On the election side, we generally like change, and it doesn't matter whether one party versus the other. We're apolitical as a company. Usually when there's change, there is change for employers. Employers are an instrument of policy of the government. It's how public policy gets effectuated, whether it's through tax or all the various safety policies and leave.
You're seeing all these changes in leave policies now to help manage through the health crisis. That's all incredible, I think, opportunity for us to help our clients. When there's opportunity to help clients, that's opportunity to sell new business as well.
Yeah, agreed. Thank you. Have a safe rest of the summer. Thanks.
Thank you. You too.
Thank you. Our next question comes from Bryan Keane from Deutsche Bank. Your line is open.
Hi, guys. Good morning. I just wanted to take another crack on the margin question looking at it from this perspective. The fourth quarter margin in ES was impressive to bring it to flat. You took a lot of the brunt of the hit. Just thinking about that fourth quarter versus the guide of down 300, I guess I'm a little surprised that it doesn't hold up better. Can you just contrast the margins in the fourth quarter being flat versus down 300 from that perspective?
Sure. I think some of it is, Kathleen will go through some of the math, but the client funds interest impact is much bigger, I think, going forward than it was in the fourth quarter because of the laddering that we do in our portfolio. The impact, for example, of bookings, we still had a lot of business starting because remember, there's a lag between bookings and starts. I think you would all be very surprised by how much, even though we had some delays and some particularly for larger clients, we started a lot of business in the fourth quarter also. As the bookings decline, now the starts and the amount of revenue that goes into the run rate declines as well as you move forward until you get that sales number back up again.
I think there are a number of just kind of mathematical realities that I think that hit us in the next two or three quarters in comparison to the fourth quarter. I think that, again, we're not going to do that. We're not going to provide quarterly guidance, but I would encourage you to attempt to do either a first half or a second half based on the tone that you're hearing from us, or even attempt to do it by quarter, because the view that we have of the fourth quarter, again, assuming the assumptions are correct, I think paints a very different picture than the picture maybe that you're getting by looking at a 2021 number. I would also argue that when we talk about 2021, it's fiscal 2021, which happens to be only six months of 2021.
For every other company out there, when you talk about 2021, you're talking about the beginning of January of 2021, where everybody expects everything already to be back to normal. That is in terms of assumption of things being back to normal. It's a little bit maybe tricky in terms of the thought process and the math. I don't know if Kathleen has anything to add on that.
It is a little bit hard to say, okay, compare a one quarter to a full year, particularly in a year like this when there is so much going on and there is so much linearity aspect in fiscal 2021. What I will say is, in Q4, we did have sales expense. Our NDE was actually a little bit of a help in Q4 versus it ends up being a hurt. That is kind of one difference, one to the other. The other thing is from a transformation perspective in terms of benefits and how the benefits flow, while certainly being a favorable and a help for us in each year in fiscal 2020 and in fiscal 2021, in Q4, there is a pretty substantial impact favorability from transformation if you were to compare it to a full year fiscal 2021.
It's kind of the math of how it all falls out in a quarter versus in a full year. Again, think about fiscal 2021 as, look, you've got this high-margin revenue. You've got top-line stuff that falls right to the bottom line being the zero-margin pass-through and the client fund interest. You've got our continued commitment to investment. You've got that hurt from sales expense partially offset by continued transformation work.
Got it. That's helpful. Just a quick follow-up. The elevated out of business losses, just trying to get a sense of how that's compared in past recessions. How much more do we have to go on that? Have you written down the majority of it and there's just a little bit left over? I know in fiscal year 2021, you're saying there'll be some more losses. Just trying to get an impact of magnitude of previous recessions and how much is left. Thanks.
That really comes through in the retention. We don't quote, unquote, "Write it down," right? That really comes through in terms of the losses from a retention standpoint. We have, like maybe others, some clients that have quote, unquote, "Stopped processing," but they're still there. There's a question of which of those clients come back and which of those clients don't come back. We've modeled in the down market, this is really a down market issue. We hope that it's a down market issue, at least in prior economic cycles, that's been the case. I think you see it reflected in our retention rate. It's very, very hard for us to say with any level of certainty how that's going to exactly play out in the future.
We've looked at all the prior downturns, and we know that there's probably some out of business that's still there that's going to occur. A lot of this, in this case, is going to depend on government stimulus and whether there continues to be some support for small business or not, and also just the overall level of GDP and obviously the overall pace of recovery in terms of people going back to spending on products that help small businesses survive.
Okay. Thank you.
Thank you. Our next question comes from Lisa Ellis from MoffettNathanson. Your line is open.
Hi. Good morning, guys. I apologize, I am going to ask one more question on margins. Just a clarification on the backside, because I think that maybe the effect of the de-leveraging related to pays per control is maybe a little bit steeper than we were expecting, et cetera. Is the implication of that coming out of this as we get back to better employment levels late in 2021, that you would see a sort of similar snapback? Is that the way we should be thinking about it as unemployment improves? Meaning when we're looking out into FY 2022, or are there reasons that we wouldn't expect that to happen? Thanks.
No, I think that's right. Again, I hate to go back to Because I think I would encourage you, like I'm doing, to focus on both growth rates, but also, because I know they're important in terms of models and so forth, but absolute numbers as well. If pays per control doesn't grow in the fourth quarter of fiscal year 2022, we have a serious problem. If there's not a big snapback of that number, like if there isn't a huge snapback of bookings, we have serious problems. The only thing that we think is not something that we want to model improving is interest rates, because it just doesn't feel like there's a basis for doing that. I think if you take reasonable assumptions based on economic forecasts, you do have a fairly significant snapback in terms of growth rates, if you will, or improvement percentages.
The question is, what does that mean in terms of absolute numbers? If you still have 7% unemployment, by definition, that unemployment rate is still higher than it was in the, call it, third quarter of fiscal year 2020, and that has some implications in terms of absolute level, if you will, of pays per control. We've kind of modeled that into our assumptions. For sure, there's a snapback in the numbers.
Yeah.
There's no denying it.
Good. Okay. All right. Just my follow-up is related to the PEO. As you're seeing, because I know your bookings are ES-related bookings, just a kind of question on demand, the demand environment for the PEO. As you're seeing companies adjusting now to the crisis and to the recession, how is demand acting for the PEO? Meaning, is it positive because companies are looking to variabilize costs, or are you seeing some companies move away from the PEO because they're reducing benefits? What does that demand outlook look like? Thank you.
I think the demand so far, our experience in the PEO has been that it was kind of in line with the rest of the business. It looked a little more resilient in April, which you may have heard that tone from us, May and June, pretty much in line with what was happening across ES in terms of bookings demand. I think some of that is because of just the sales cycle. If you think about the PEO, the sales cycle resembles more the upmarket, the lower end of the upmarket, than it does the downmarket, even though the average client size is small. That's because it's a high involvement product and high involvement sale because you're basically turning over all of your HCM, including your benefits, your workers' comp, et cetera. I think that's what we've seen in the short term.
If you look at, again, 20, 25 years worth of history, I can't even believe I've been doing this for that long, but I started my career in the PEO, and every time there's an economic cycle or a change, whether it's dot-com or financial crisis or whatever, there's a lot of theories, and I think the secular demand and growth of the PEO doesn't seem to be impacted by many things. I would still expect that kind of solution to have a lot of legs for small and mid-size clients for a long time to come. In the interim, there could be ups and downs because, as you said, if companies are quote, unquote, "hunkering down" and don't want to offer benefits, at least in our PEO, part of the value proposition is benefits.
So far, when you look at sales results, lead generation, activity, et cetera, there's no reason to believe that the PEO won't recover in the same way that we expect the rest of the business to recover from a booking standpoint.
Terrific. Thanks, guys.
Thank you. Our next question comes from Steven Wald from Morgan Stanley. Your line is open.
Great. Thanks for taking my question. We're just coming at some of the implicit assumptions under the guidance, another angle. Just curious what your guys' thoughts are in terms of what you're seeing conditions on the ground wise, in terms of geographic concentration. I mean, certainly some parts of the country are more open than others. Some industries are doing better than others. I guess I'm just curious if you guys could sort of separate out how you guys are thinking about that on the go forward and the unevenness of the recovery and what that means for your client base. I know you've talked about being diversified, but certainly, there's a quite disparate experience level across the country right now.
Listen, it's a great question. I think you probably saw in our comments that we said that we observed in our data that there has been a slowdown in the last few weeks. We are looking at the data weekly, and we do look at it geographically, both globally in terms of by country, but also within the U.S. by state. As you would expect, part of the challenge in the last several weeks and month has been in the places where you've seen some of the comeback in terms of the virus or the resurgence of the virus in kind of the Southern States and also Texas and California. Nothing back to kind of the full shutdown that we saw in April, which is in line with what you're all seeing as well in the news and so forth.
This is more about a leveling off of growth rather than kind of a decline. We've seen it in the same metrics that I talked about in the last quarter, so I can see it in the number of job postings and screenings and so forth that were on an upward trend line, and frankly, it was certainly not a V, but it was a nice upwardly sloped trend line, which then was translating into improved employment, both in our numbers but also in the government-reported numbers. We have seen a plateauing of that as of the last two or three weeks. That's something that we, fortunately, when we re-looked at our assumptions for fiscal year 2021, the assumptions we have for pays per control for the first quarter are around what the pays per control exit growth rate was for the fourth quarter.
Based on this kind of plateauing, that feels like the right place for us to be. The problem is, we don't want to necessarily go tweak the second quarter, the third quarter, and the fourth quarter because, as you've seen over the last three or four months, three or four months ago, we were actually thinking about opening our office in Orlando, in Maitland, in Orlando, because everything was fine in Florida, nothing was happening in Florida, and we didn't know what the hell we were going to do in New Jersey and New York. As we sit here today, I'm sitting in the office in New Jersey, and we're not opening anything in Florida.
I think it's unfortunately a very fluid situation, and you just have to keep an eye on all of these assumptions, both at the macro level. As you said, we have very detailed information and a heat map by state. I would say that what you're hearing and seeing in the news is what we're seeing in the data. What that's translating into is a plateauing or a leveling off of employment short-term so far, not a decline.
That's very helpful. Maybe if I could just squeeze a quick follow-up in here. Carlos, I think you guys laid out at your Innovation Day earlier this year that the addressable market ADP sits in, it's about $150 billion of revenue a year, growing at 5%-6%. Obviously, that's changed given COVID, I'm just curious to get any updated thoughts you have around maybe where that stands today. If you can't really speak to where that stands today, given the fluidity of the situation, how we're thinking about it coming out of it, given your comments and Kathleen's comments about the enhanced opportunity for the space you're in.
Listen, there's a lot of smart analysts out there and industry analysts out there that would probably be better at answering that question. They probably are going to need a little bit more time and information to answer that question. I would answer it the same way that I answered it earlier today, which is, I don't know by how much, but it's hard to believe that past the transitory nature of the situation, that that growth rate for the industry isn't at least what it is, if not higher.
Again, I'm not trying to be arrogant that that is only for HCM, but there are other industries that I think should have tailwind from these events where the acceleration of people to using cloud services and using what I would consider to be outsourced services so that you can focus on your core business but also have resiliency, and also so that you can improve efficiency and you can improve productivity of your workforce and improve engagement of your workforce. All of those things, I think, are going to get tailwind, and it's across multiple technology sectors that I think are going to probably benefit on a medium-term and longer-term basis from this unfortunate situation.
Great. Thanks for taking the questions.
Thank you.
Thank you. This concludes our question and answer portion for today. I am pleased to hand the program over to Carlos Rodriguez for closing remarks.
Thanks. Just a couple of final thoughts. One is, I know I said it before, but we have navigated through a lot of issues over many decades. I've had the experience of being through several myself, whether it's the dot-com recession, what happened after 9/11, the global financial crisis, because in that case, it was really a synchronized global downturn, and now this health crisis. The one thing that I would say about ADP's business model, regardless of, I know the focus here is on the short term, but if you stay focused on the long term, it's an incredibly resilient business model, financial model, but also business model. The value of our products and our services is key.
One small anecdote, I think we may have mentioned it in the last call, but as this crisis unfolded, we had to become like many other parts of the economy. We had to go and talk to governors and leaders, including the White House, to make sure that we were deemed an essential service because we needed to stay in operation. I don't know what better sign there is of a resilient long-term model than to be considered an essential service because we definitely are. We're glad we were there to help our clients. We'll still be there to help our clients. I think that speaks volumes to the long-term viability and also upside of the business, that we are a critical service and an essential service to the economy and to our clients.
We're proud of that, and I'm proud of what our associates did to live up to that expectation. As to the next year, again, I would just encourage everyone to think through first half, second half, or even by quarter, because at least for me, assuming that we stay on the trajectory that we're on, which I realize is fluid, but with those assumptions, the fourth quarter exit rate of FY 2021 is really what I'm focused on and not necessarily the short-term results of the first few quarters of FY 2021, although we're going to do our best to perform as well as we can throughout that as well.
Lastly, I know Kathleen said it in her comments, but we're very proud to have delivered $1.5 billion in cash back through dividends and $1 billion through buybacks, which I think is also another sign of the incredible resilience and I think cash flow generation capability of this business model, and this kind of short-term hit that we're having to revenues and to profitability I don't believe will impair our ability to continue that tradition of returning cash to our shareholders. For that, I want to say that I appreciate the patience of our shareholders as well and all of you, and I thank you today for listening to us and for all your questions. I wish you all a very safe summer as well. Thank you.
Ladies and gentlemen, this concludes today's conference call. Thank you for participating, and you may now disconnect. Everyone, have a wonderful day.