Good morning. My name is Crystal. I will be your conference operator today. At this time, I would like to welcome everyone to ADP's second quarter fiscal 2020 earnings call. I would like to inform you that this conference is being recorded. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star then the number one on your telephone keypad. To withdraw your question, please press the pound key. I will now turn the conference over to Mr. Christian Greyenbuhl, Vice President, Investor Relations. Please go ahead.
Thank you, Crystal, good morning, everyone. Thank you for joining ADP's second quarter fiscal 2020 earnings call and webcast. With me today are Carlos Rodriguez, our President and Chief Executive Officer, and Kathleen Winters, our Chief Financial Officer. Earlier this morning, we released our results for the second quarter of fiscal 2020. The earnings materials are available on the SEC's website and our investor relations website at investors.adp.com, where you will also find the investor presentation that accompanies today's call, as well as our quarterly history of revenue and pre-tax earnings by reportable segment. During our call today, we will reference non-GAAP financial measures which we believe to be useful to investors and that exclude the impact of certain items. A description and the timing of these items, along with a reconciliation of non-GAAP measures to their most comparable GAAP measure, can be found in our earnings release.
Today's call will also contain forward-looking statements that refer to future events, and as such, involve some risk. We encourage you to review our filings with the SEC for additional information on factors that could cause actual results to differ materially from our current expectations. Before I turn the call over to Carlos, I'd like to remind you of our upcoming Innovation Day, which is scheduled for February 10th. We hope to see many of you there in person, and for those who are unable to attend, you can find more details about how to view the event at investors.adp.com. We're looking forward to sharing our progress on our investments in innovation, as well as our vision for our HCM technology portfolio. As always, please do not hesitate to reach out should you have any questions. With that, let me turn the call over to Carlos.
Thank you, Christian, thank you everyone for joining our call. This morning, we reported our second quarter fiscal 2020 results with revenue of $3.7 billion for the quarter, up 5% reported in organic constant currency. We are pleased with this revenue growth, which was slightly ahead of our expectations. Our adjusted EBIT margin increased 70 basis points for the quarter and was also slightly ahead of our expectations. Together with share buybacks and a lower adjusted effective tax rate, these results helped us deliver 13% adjusted EPS growth this quarter. Overall, we are pleased with our progress through the first half of fiscal 2020, following a difficult compare with the first half of fiscal 2019. Moving on to operations, starting with new business bookings. This quarter, we continue to see strength in our Employer Services down-market offerings and solid progress on the sales of our Workforce Now solutions.
We were also particularly pleased to see strong double-digit bookings growth in our PEO. With that said, we are disappointed with our 3% Employer Services new business bookings growth for the quarter. This lower than expected growth was mainly the result of the same trends we saw in the first quarter with our international and multinational businesses, including delayed decisions for some of our larger multinational sales opportunities. As we have said before, given their size, these opportunities can have an outsized impact on our quarterly bookings metric. With this in mind, we have narrowed our full-year Employer Services new business bookings outlook and now expect 6%-7% growth as compared to our previous guidance of 6%-8% growth on last year's $1.6 billion of Employer Services new business bookings.
We continue to have a solid pipeline of opportunities, and we remain confident in our ability to execute across our portfolio. Looking at client service, we continue to see good progress with overall strength in our Net Promoter Scores and retention. As a result, we continue to expect our forecasted full-year fiscal 2020 Employer Services revenue retention to increase 10-20 basis points. Now we're halfway through fiscal 2020 and at the midpoint of our three-year targets we outlined at our June 2018 Investor Day. As we are also six months away from giving our fiscal 2021 guidance, and we will not be giving any updated financial outlook at our upcoming Innovation Day, I want to take a few moments here to look back and share my thoughts on our progress since we provided that guidance. Let's start with new business bookings.
You will recall that at our June 2018 Investor Day, we outlined that we were targeting growth for worldwide new business bookings growth of 7%-9% through fiscal 2021. We no longer regularly report a worldwide bookings figure, which, as a reminder, includes the results of Employer Services and PEO segments together, we thought it would be helpful in that context of a midpoint look back to share that we have seen 8% average quarterly growth since the beginning of fiscal 2019.
We are pleased with this worldwide bookings growth, together with our improvements in Employer Services revenue retention, and how they demonstrate the strength and stability of our business, even as we've been going through meaningful transformation as an organization with a set of broad-based initiatives, including our service alignment initiative in fiscal years 2017 and 2018, our voluntary early retirement program in fiscal 2019, and most recently, our workforce optimization and procurement initiatives. Meanwhile, our quarterly average consolidated revenue grew 6% reported in organic constant currency over the past 18 months. As we look at some of the developments that have affected our recent growth relative to our expectations, we note that our PEO has not performed in line with our long-term expectations. Driven by lower than expected pass-through revenues and lower than planned worksite employee growth.
Over the past several quarters, we've discussed some of the factors impacting PEO revenue growth, including the impacts from our sales incentives, recent retention unfavorability related to healthcare inflation, and softness in workers' compensation and State Unemployment Insurance rates. With the impact of these factors, our average growth over the past 18 months in average worksite employees was 8% as compared to our long-term expectation of 9%-11%. The contribution to revenue growth from pass-throughs was 1% compared to our long-term expectation of 1%-3%. Despite the slight underperformance relative to our expectations, we are confident in the overall prospects of the PEO business and continue to see healthy demand for our offerings. Our PEO platform is the leading fully outsourced solution in the HCM market, and we combine this with best-in-class HR business partners, which together helps deliver an unparalleled service experience.
Stepping back now to total revenue, we are tracking at 6% average growth through six quarters. We have a solid playbook with a proven track record of driving sustained growth. We will continue to focus on delivering consistent strong bookings growth and retention performance as key priorities. Moving down to P&L. During this period, we further solidified the foundations of our business as our associates continue to transform the way we work while also delivering innovative solutions to our clients. These transformation efforts, along with our steady top-line growth and the operating leverage in our model, have helped deliver robust margin expansion and an average adjusted EBIT growth of 13% through the end of the second quarter of fiscal 2020, which is within the range of our fiscal 2021 target CAGR of 12.5%-15.5%.
This, together with our disciplined share buybacks and a lower adjusted effective tax rate, has driven adjusted EPS growth of 18%, which is tracking ahead of our targeted growth of 14.5%-17.5% through fiscal 2021. As you can tell from our guidance for fiscal 2020, we currently anticipate ending the year within our fiscal 2021 three year margin target range, one year ahead of schedule. This is no small accomplishment given our ongoing efforts to invest in the business for the long term. Overall, I'm very pleased with our progress to date. The journey that we have embarked upon to simplify how we work, drive innovation, and grow our business is a challenging one. However, and more importantly, it is also providing us with great opportunities that demonstrate the value of our offerings to our clients as we continue to simplify the client experience.
Through these collective efforts, and with the continued strength of both our R&D organization and our worldwide sales force, we are enhancing the depth and scale of our ability to serve our clients wherever they do business with best-in-class products and solutions that fit their needs. Our clients, in turn, are recognizing these efforts as we continue to see improvements in both our Net Promoter Scores as well as in our Employer Services revenue retention. It is due to the success of these efforts that we remain committed to additional shareholder-friendly actions, such as our recent dividend increases of nearly 45% over the past two years. Our track record of annual increases in our dividend puts us in a small minority with 30 other companies in the S&P 500 that have also grown their dividend for 45 consecutive years or more.
As we look forward to the future, we remain confident that our strategy is the right one as we aim to further strengthen our resilient business model in order to drive sustainable long-term value for our shareholders. Before I turn it over to Kathleen for a detailed financial review, I want you to know how proud I am of the external recognitions that we received this quarter, which reflect the strong corporate culture on which our business is built. As I reflect on our recent efforts, I am especially proud to see Fortune magazine again name us to their Most Admired Companies list for the 14th consecutive time, and also rank us number one in our sector. This is a remarkable achievement and a rewarding recognition for the efforts of our associates who are focused on providing our clients the best solutions both for today and for the future.
I am also particularly pleased to see our efforts reflected in The Wall Street Journal's Drucker Institute list of Best Managed Companies, where we were one of the biggest movers, jumping 104 places into the top quartile. These are only some of the great recognitions that we are receiving for our efforts to create opportunities for all of our stakeholders. With that, I'll turn the call over to Kathleen for her commentary on our results and the fiscal 2020 outlook.
Thank you, Carlos, and good morning, everyone. As Carlos mentioned, we're pleased with our continued progress in delivering growth for our shareholders, and this quarter was no exception. This quarter's reported revenue growth of 5% and 6% organic constant currency is slightly ahead of our expectations. We're particularly pleased given the difficult compare to our second quarter of fiscal 2019. Our adjusted EBIT increased 9%, and adjusted EBIT margin was up 70 basis points compared to the second quarter of fiscal 2019. Both also slightly ahead of expectations due to the timing of our progress across our multiple transformation initiatives. Our margin improvement continues to benefit from a combination of cost savings related to our transformation initiatives and operating efficiencies.
These benefits were partially offset by growth in PEO, zero-margin benefits pass-through expenses, increased selling and marketing expenses, and amortization expense. Similar to the first quarter of fiscal 2020, we're particularly pleased with our margin performance given the difficult compare that we faced in the first half of the year, resulting from the outsized benefits in fiscal 2019 related to our voluntary early retirement program. Our adjusted effective tax rate decreased by 260 basis points to 22% compared to the second quarter of fiscal 2019. The decrease is in line with our expectations and was mainly due to the release of a valuation allowance related to foreign tax credit carryforwards. Adjusted diluting earnings per share grew 13% to $1.52, and in addition to benefiting from our revenue growth, margin expansion, and a lower adjusted effective tax rate, was also aided by fewer shares outstanding compared to a year ago.
Moving on to our Employer Services segment and interest on funds held for clients. Employer Services revenues were slightly ahead of expectations and grew 4% reported in organic constant currency. Interest income on client funds grew 7% and benefited from growth in average client fund balances of 6% to $25.1 billion. This growth in balances continues to be driven by a combination of client growth, wage inflation, and growth in our paid per control. Our Employer Services same store paid per control metric in the U.S. grew 2.2% for the second quarter. Employer Services margins increased 30 basis points in the quarter, driven by the same factors that I mentioned earlier when discussing our consolidated results. Our PEO segment revenues grew 9% for the quarter to $1.1 billion, and average worksite employees grew 6% to 579,000.
Revenues excluding zero-margin benefits pass-throughs grew 7% to $412 million and continue to include pressure from lower workers' compensation and SUI costs and related pricing. Our value proposition in the PEO remains strong, as evidenced by our double-digit PEO new business bookings growth this quarter. Our mid-market sales channel continues to grow following the realignment of our sales incentives, and we're seeing continued signs of positive traction within our downmarket referral channel. With these factors in mind, we remain optimistic in our ability to re-accelerate the PEO in the latter part of fiscal 2020. Margins in the PEO decreased about 30 basis points for the quarter, largely due to a difficult compare and an increase in selling expenses resulted from our strong quarterly new business bookings growth. Let's turn to the outlook for the full year and start with the PEO.
With six months behind us now and our year-to-date average worksite employee growth and revenues tracking slightly below our expectations, we do not expect to achieve the higher end of our previous guidance range. As such, we are narrowing our guidance and now expect 9%-10% PEO revenue growth in fiscal 2020, and 7%-8% growth in PEO revenues excluding zero-margin benefits pass-throughs, both driven by an anticipated growth of 7%-8% in average worksite employees. As we also discussed last quarter, we continue to expect lower workers' compensation and SUI cost and related pricing to pressure our total PEO revenue growth. For PEO margin, we continue to anticipate margins to be flat to down 25 basis points in fiscal 2020.
As we noted in previous calls, this outlook continues to include approximately 50 basis points of pressure from smaller favorable reserve adjustments at ADP Indemnity in fiscal 2020 compared to fiscal 2019. Moving on, let's take a look at Employer Services. We are narrowing our guidance to 4% revenue growth versus our prior outlook of 4%-5%, driven by a combination of continued unfavorability in FX and interest rates relative to our expectations coming into the year, and the lower bookings growth in the first half of fiscal 2020. We meanwhile continue to anticipate paid per control growth of about 2.5% and Employer Services revenue retention to improve 10-20 basis points. We now expect Employer Services new business bookings growth of 6%-7%. We continue to expect our margin in the Employer Services segment to expand by 100-125 basis points.
We now anticipate total revenue growth of about 6% in fiscal 2020 as compared to our previous outlook of 6%-7%. This revenue outlook continues to assume an elevated level of FX unfavorability for fiscal 2020 relative to our expectations at the beginning of the year. We continue to anticipate our growth in average client fund balances to be about 4%, the average yield earned on our client fund investments to be about 2.2%, and interest income on client funds to be between $570 million-$580 million. We also continue to expect interest income from our extended investment strategy to be $575 million-$585 million. We continue to anticipate our adjusted EBIT margin to expand 100-125 basis points. As a reminder, this guidance also continues to contemplate approximately $100 million in cost savings for fiscal 2020 related to our workforce optimization and procurement transformation initiatives.
We now anticipate our adjusted effective tax rate to be 23.2%. The rate includes this quarter's unplanned tax benefit from stock-based compensation related to stock option exercises. It does not, however, include any further estimated tax benefit related to potential future stock option exercises, given the dependency of that benefit on the timing of those exercises. We continue to expect adjusted diluted earnings per share to grow 12%- 14% in fiscal 2020. Finally, before we take your questions, I wanted to let you know that shortly after our February 10th Innovation Day, Christian will be moving on to take an international assignment as the general manager of one of our European businesses. I want to thank Christian for his many contributions leading our investor relations program, and also welcome Daniel Hussain, who many of you already know, as our new head of investor relations. Congratulations to both of you.
With that, I will turn the call over to the operator to take your questions.
Thank you. If you wish to ask a question at this time, please press star and then one. Please be aware of the allotted time for questions. Please ask one question with a brief follow-up. Again, ladies and gentlemen, that's star one to ask a question. Our first question comes from Kevin McVeigh from Credit Suisse. Your line is open.
Great. Thanks. Hey, I think one of the things we've been focused on is the improvement in the retention. Can you give us any sense of how the first half scaled relative to the full-year guidance?
Given that, I think you could tell from our comments that it obviously improved in the second quarter. With the new guidance that we started providing, I think it was a year ago, we're trying to get away from quarterly guidance, but we still committed to giving you a sense of where we are. I think you can tell from my prepared comments that we had a good first quarter, and we also had a good second quarter. Retention is definitely a positive for us. Like we talked about last quarter, in terms of some of the bright spots, our mid-market business retention continues to improve and is on track to really get to this year close to record levels.
It's very satisfying because we went through a very difficult time back in the day where we did all the client upgrades and migrations, and then with ACA at the same time. That was a business where we really had a real setback of retention. By the way, setback for us is a couple percentage points, and now we've recovered all of that and are on track to get back to where we were at record levels.
Understood.
Sorry, the other comment was, I think we also in the first half have had good retention in the upmarket, which was another place that's been a challenge for us over the last couple of years. I think both of those businesses, when we combine them, they're a significant portion of our revenues, and I think have a solid retention performance.
That's super helpful. Just a quick follow-up. Despite the revenue adjustment, seems like you're maintaining the margin guidance. I guess, what's driving that outperformance given the revenue adjustments in the PEO and, I guess, overall?
Our business model is interesting because sometimes, at least for the first half, because as you could tell, we're hoping and planning on a recovery in terms of our sales results for the second half. In general, we benefit in the first half from an expense standpoint from having weaker e-business bookings, because as you know, our business has a little bit of a self-adjusting factor. The new 606 rules, I think when you amortize some of these costs over time, they blunt some of that impact, but there's still some impact from that. We did benefit from that, and we just have a lot of good things going on from a margin standpoint.
We really want to make sure that we focus on the growth as well, but we feel pretty good about the initiatives that we put in place, call it last fiscal year, that are impacting this year's cost structure. I think we talked about those, the procurement initiatives, also the workforce optimization, which was a delayering exercise where we reduced spans and control. We took three layers out, and increased spans across the board, including all the way at the very highest levels, where we had for us, I would call it a significant decrease in overhead, if you will, in terms of at our most senior levels. I think we're benefiting from all of those items, and that's helping the margin. We feel pretty good about where we are in terms of cost and margin.
We have a lot of transformation initiatives around cost and margins, and obviously, we want to make sure that we keep focused on growth and new business bookings as well.
Yeah. Not too much to add to that. Carlos covered a lot of the points. We're seeing the operating efficiency come through. We're executing on the transformation projects that we have in flight right now. Saw a little bit better than expected margin expansion in the second quarter. Primarily, some timing on some of the transformation work. Look, the team's executing really nicely on that, particularly on the procurement side, and we're focused on continuing to do that and building the pipeline of additional opportunities.
Just one other little item in terms of color. You'll see from the queue that credit to the organization, again, a lot of these transformation initiatives have been, some of them, when we talk about them, they're the big ones. We have dozens of other initiatives that are really improving the way we work, automating things, taking out non-value-added work. When you look at our queue, you'll see that it's really R&D and selling expense that have increased, and we really are holding the line on the rest of our operating expenses due in large part to some of these initiatives that we have underway that are making work a little bit easier for our associates and also taking some of the work out.
That's the key because we want to make sure that we keep, and we are keeping our NPS scores and our retention high. That's the magic formula there. I think keeping our expenses low and improving margin, if it results in lower client satisfaction and lower retention, is not going to help us in the long term. Fortunately, and again, credit to the associates and to the management team, we're actually pulling it off where we're getting both of those things right now.
Super. Thank you.
Thank you. Our next question comes from Tien-Tsin Huang from JPMorgan. Your line is open.
Thanks. Good morning. Congrats to Christian and Danny. I want to ask, I guess, a bigger picture question maybe for the team. You're balancing the new tech investments, and you just mentioned the transformation initiatives and the pipeline there. Just given that you're a year early and you're on track to get to your fiscal year targets this year for FY 2021, sorry, are you more willing to invest, let's say, in the short to midterm to maybe energize revenue growth and get that up a little bit more? Is your preference to still hit the higher end of your long-term margin targets? Just trying to understand how you might be balancing revenue growth and margin expansion given where you are now.
Listen, that's a great question, I think our board obviously has that discussion with us as well. I think our board is very long-term oriented. As much as we're committed to hitting all the individual components, it's about balancing all of those factors to really create long-term sustainable growth. We would love to have as much growth as possible. When I think about where are some of those places that we could invest, as an example, like in our sales organization, we are fully staffed. I think we're probably a little bit ahead of our plans in terms of headcount. So we clearly have some execution issues there, especially as we mentioned in our international and multinational businesses and some difficult compares over the last year.
We have really strong performance in the down market and in the mid-market, and even in the domestic upmarket this quarter. It doesn't feel like we're under-investing. In fact, I'm pretty sure that we're not under-investing in sales and marketing. We also have a brand campaign that we've invested in over the last year, which has added some expense. I think we've put our money where our mouth is when it comes to sales and marketing. Turning to the other obvious places where we could invest, again, for growth and product, in our R&D organization.
Our R&D group would always say that we could spend more, but when I look at the year-over-year and even the three-year growth of our investments in our next-gen platforms, and even some of the additional feature functionality that we're adding to our existing product, including user experience, that's again, a place where our investments are growing. You can see it from our depreciation and amortization line when you see it in the Q, and you can see it from our, and hear it from our words. You can see in our balance sheet in terms of capitalized software. We believe that we are investing for the future, and that sometimes you have these timing issues because we do have a lot of enthusiasm, for example, about our next-gen platforms.
Relative to the size of the company, this is the first year where we have, over the last 12 months, this the first time we've actually got clients now live on our next-gen platforms, including next-gen payroll and next-gen HCM, which we call Lifion. We're excited. We're ahead of plan. You have less than 10 clients on one of the platforms and call it 30-40 clients on another one of those platforms. It just doesn't make a difference yet in terms of the sales results or the revenue results, but it doesn't dampen our enthusiasm around the future. Again, I guess the long and short of it is I don't think it's a lack of investment. Trust us that if we see an opportunity to invest for growth, we will take it.
Understood. Just maybe on that point with DS bookings, it sounds like it's more international again. I'm curious if this is more cyclical or is there some very broad base, or is it more just a few select clients here that you're looking for a decision? Just trying to better understand now the visibility here on the international side.
I think the most obvious one in terms of, because it's easy to see and quantify, is in our large GlobalView multinational deals with a very difficult compare.
Yep
that means that 12 months ago, we were celebrating getting those deals and those sales, and hopefully we talked about it, that that was giving us tailwind at the time. I think we did, but we'd have to go back for the transcripts. Now, unfortunately, now we have a very difficult compare. Now, we just had our ReThink meeting. We call it ReThink meeting, where we have all of our large multinational prospects and clients, and I think we walked away with a very solid pipeline and a lot of enthusiasm. We feel good about hopefully the second half, and whether it's the second half or next year, not any less enthusiastic about our multinational solutions, but we just have a very difficult compare. That's an obvious place.
We do have a couple of, what we call in-country or best of breed locations that are also having some challenges that I think also have some difficult compares. It's hard to point at any kind of cyclical or product issues because we've been strengthening our products overseas as well. I think investing in our sales force. Again, the European economy in particular seems to be at a minimum stabilizing, if not improving. I don't think we can point to anything cyclical, which is why we remain optimistic about a turnaround.
Maybe I'll just add a little more color and talk about it in terms of ES bookings overall. I guess what I'd say is that, look, as you go into the year, there's always going to be areas where you do better and areas where you do worse than you may have planned. Thus far into the year, we've seen particular strength in down market as we've noted in our comments. Actually internationally, we've also seen strength in our Celergo Streamline product, which was quite nice to see. As you saw, though, the multinational GlobalView is where we're seeing really the slowness or the weakness. For the last two quarters now. Hard to say.
We're not really seeing that it's attributable to any change from an economic landscape, or environment standpoint, but more so just seeing delayed decision making, and it's taking time to get these larger and sometimes much more complex deals through the decision-making process. We've seen it two quarters in a row. The pipeline looks pretty decent. We've got some of these deals in the pipeline, but remains to be seen exactly how much longer it takes to get them closed.
Okay, thanks. See you in a couple of weeks.
Thank you.
Thank you. Our next question comes from Ramsey El-Assal from Barclays. Your line is open.
Hi, guys. Thanks for taking my question. Could I ask you to give us kind of a brief macro review in terms of what you're seeing in your various markets, given everything that's going on in the world today, any call-outs or any changes in the environment?
When we have a few things that we obviously look at in terms of call economic macro indicators. The ones that are kind of relatively stable, I would call them relatively stable, are paced control and wage growth. We look at, obviously, our own data as we get ready for this earnings call, but we also have the ADP Research Institute that publishes its own kind of wage growth information and other factors around the economy. I think all those signs positive point to what I would call stability. Our pace of control was slightly lower than it was the previous quarter and the trend, but we've seen that many times before where we go 2.5% one quarter, and then we go a little bit lower the next quarter, but then it comes back to 2.5%.
It does seem, and we've been saying it, and we've been wrong so far, that as the labor markets tighten, there's just not enough people available in the U.S. to continue to drive the kind of paced control growth that we've experienced. Obviously, labor force participation has been ticking up slightly, and for a variety of reasons, that's continued to hum along. Again, we see the same kind of indicators that all of you see around consumer spending, et cetera. When we look at across all of our domestic businesses, paced control growth seems to be a reasonable indicator that the economy's on stable ground. Wage growth, we think should continue to accelerate, but that's moderated slightly also for the last couple of quarters, but it's still at robust levels and should drive continued consumer spending and continued consumer confidence.
We do look at payroll also outside of the U.S., and I think there we, again, in our numbers, see some signs of stabilization in Europe, when it comes through in the unemployment and payroll metrics there. For us, I think that we're seeing the same things in our own business that you see through external metrics. We don't see any kind of elevation of or increase in out of business or bankruptcies in our downmarket business, which is a canary in the coal mine. It's the first place you would see it. Our sales are also strong in the downmarket and the mid-market. It doesn't feel like the weakness we had this quarter is anything other than the lumpiness that we talked about around multinationals because new business bookings would be another, I think, macro indicator that could weaken.
We talked about our retention continuing to improve. Retention doesn't improve in a bad economy because that's one of the things that really suffers as a result of out of business in the downmarket, and that has stayed strong and solid. No negatives that we can see in the macro.
Okay. You sort of addressed this, dovetailing with Kathleen's last answer and your answer just now, but can you talk a little bit about the competitive environment? That doesn't manifesting itself as sort of pricing related actions or an intensification of maybe more an increase in opposing bidders showing up for contract processes or new business models emerging out there. I'm just trying to explore whether there's any other peripheral causes for some of the, I think, what are timing related delays and things like bookings, especially maybe in Europe, but elsewhere as well.
Sure. Back to maybe a little bit of what Kathleen said about there's always positives and there's negatives. When it comes to competitors, it's the same thing. We have a lot of competitors in each of our segments, and some years we do better, some years we do worse. We do look at the overall balance of trade, and our situation there is better. You would think that based on our retention results and based on the comments we just gave you about new business bookings in our downmarket, mid-market, and domestic upmarket business. I think in North America, I think if you look at those results, I would say our competitor situation has improved, and it shows in our net balance of trade that we keep track of.
In particular, I would point out besides the continued strength in our downmarket business, which has been growing market share here for a few years. If you look at our mid-market business, the last two quarters in particular were quite strong in terms of what we call new logos against a variety of competitors. Again, we can't point to any one competitor because we have a large set of competitors. Some of them are geographically concentrated, and some of them are national. I think we're very pleased with this quarter's performance against those competitors in the mid-market.
In the upmarket, I would say that the addition of Workforce Now in the, call it the 1,000 to 5,000 range, so the lower end of our upmarket, which we did a couple of years ago, has really been an important generator of win-loss and balance of trade success for us in the upmarket. We've had a robust growth in units and revenue and sales dollars from the introduction of Workforce Now into that one to 5,000, which addresses a segment of the market where that platform really has a lot of appeal.
That is super helpful. Thank you so much.
Thank you. Our next question comes from Jason Kupferberg from Bank of America. Your line is open.
Hey, good morning, guys. I just wanted to drill in a little bit more on the commentary around the delayed decision making. Have you guys been down-selected for these contracts already, or is the actual RFP process still kind of dragging along?
I wish I could tell you that I have that level of detail. I don't. This really ties back to the comment I made before about, we have a certain number of salespeople in the field. We have a certain pipeline of dollars that we track year-over-year, and we know what our sales results were the previous year in the same period, whether it was the first quarter or the first two quarters of the year. We are attributing the weakness to delayed decision making. We do have large contracts, particularly in multinational, and they definitely move the number from one quarter to the other. We don't have $50 million, $100 million contracts. It's not that kind of business. I know our sales leaders have that level of detail. I don't have it available at my fingertips here.
Yeah. Maybe you're asking have we seen any particular shift in where things are in terms of stages of the cycle and stages in the pipeline. Nothing that we've seen or heard that we can draw any conclusion from or point to any trends.
We do have a large pipeline of deals.
Right.
Sure, we went into ReThink this year with more participants, more attendees, and a larger pipeline of dollar opportunity than we had the previous year.
Right. Yeah, no, I was just curious if you were just kind of waiting for some final signatures to make the bookings official, or if it really is a matter of just broader pipeline conversion. Just my second quick follow-up, just on the margins, you had the 70 basis points up overall in the quarter, which was better than you expected. At the segment level, I know ES was up only 30 basis points and PEO was down 30 basis points, if I'm not mistaken. I think it was some of the below the line drivers that got you to the 70 basis points. Can you elaborate on those? I know you have some add backs in your adjusted EBIT margin calculation.
Yeah, I can help maybe a little bit with that. As you know, the transformation initiatives that we are undergoing right now, some of those are sort of back office facing as well. If you think about procurement and the Workforce Optimization Initiative, those will have impacts to items that are what we would deem other in the segment view. Corporate functions, for example, that's where the delta probably sits for you.
Okay, great. Thank you, guys.
Thank you.
Thank you. Our next question comes from Mark Marcon from Baird. Your line is open.
Good morning. Let me add my congratulations to both Christian and Danny. With regards to the bookings, just looking ahead and thinking about the comparisons for the third and fourth quarters, are there any things that we should think from a sequencing perspective in terms of they're both one's up 10%, one's up 11%? Is there anything that's particular in one versus the other that would make it a more difficult comp? How should we think about the bookings over the next two quarters in terms of the sequencing?
Well, I think our number one goal is to obviously maintain the momentum we have in everything other than our international and multinational businesses. Again, these businesses, not just because there's a big ocean between them, they are fairly separate in terms of how they're managed, in terms of sales and sales execution and so forth, even though we have one worldwide sales organization. We feel good that we're going to be able to maintain the momentum we have in the rest of the business, and then hopefully we get a little bit of tailwind with some of this stuff going our way in terms of the larger deals and some of the international stuff that we talked about.
We do have in the second half, particularly in the last quarter, we do have a difficult compare because last year, as you recall, we purchased, it was a client-based acquisition, an acquisition of the company, but a client-based acquisition of Wells Fargo's payroll business. That helped our new business bookings and obviously translated into some revenue help in a down market, and it is part of what's given us some tailwind from a revenue growth standpoint in that business. Since it was a client-based acquisition, and it wasn't an acquisition of a business, it does roll through our new business bookings, and that was, I believe, in the fourth quarter.
Fourth quarter.
Yeah. That's what my notes show as well and that's part of the reason for asking the question. Arguably, the third quarter should be a little bit of an easier comp.
For some reason, they never feel easy, but mathematically, you're probably mathematically correct. We have a lot of things that we're cooking to make sure that obviously our intention is to achieve the guidance we provided, and we don't provide it lightly.
Great. Carlos, obviously you've got a long-standing set of experiences with the PEO market. How are you feeling about the longer-term trajectory of the market? What do you think ex pass-throughs the sustainable growth rate is there, and what are you seeing on the competitive front? Seems like there's a little bit more private capital that's coming into the space. Just wondering how you're thinking about that space and the legislative outlook there.
Well, when you look at the, again, the balance of trade information there, I feel pretty good about our competitive situation. You always feel good about your own children, about your business, but you got to look at the facts. I think the facts are pretty good for us in terms of our win-loss and our balance of trade. That feels pretty good.
The second thing that makes me feel really good, particularly this quarter versus last year, and started to feel it last quarter is, we really took a while to filter through to make sure that we had our incentives properly aligned to make sure that our sales force was focused on, obviously, number one, selling the right thing to our clients, but making sure that they're properly incented to make sure that the PEO is something that they raise, because it is a difficult sale because it's a high involvement sale. You have to have the right incentives in order for the sales force to really want to sell it. I think we did that, and I think we talked about that, it's got to be 12 months ago, I think it was.
That feels like it's starting to filter through, and I think we talked about very strong double-digit new business bookings for the quarter, which that's the most important metric for the future to really give us confidence that the business model is still strong and intact. That feels pretty good.
Terrific. Thank you.
Thank you. Our next question comes from Samad Samana from Jefferies. Your line is open.
Hi, good morning. Thanks for taking my question. I wanted to maybe ask a question about what's been going on in terms of bookings and how you're thinking about guidance. Was guidance updated just to reflect what bookings has done so far this year, or have you maybe made some changes to the guidance framework to account for some more of the variability or variance that you're seeing in multinational and international deals closing? I guess, is guidance more conservative, or are you using the same framework that you've historically used? Maybe just one follow-up.
Again, just a reminder, given the last comment that I made about the PEO that the guidance that we provide for bookings is ES only, just to be clear. If you look at our combination of our PEO and ES sales, they're a better picture and a stronger picture in the first half than what our guidance would depict because we provide guidance for the PEO based on average worksite employee growth, not on new business bookings. Having said that, I think the answer is just this year. There's no change in our thinking or our framework given that we just think there's some large deal delays that I don't think impact our view of the future.
No change in framework, no change in the way we're rolling up that forecast or the data we're looking at. For example, we look at things like, okay, where is business coming from in terms of by segment or by geography or new clients versus upsell to existing clients. We're continuing to see fairly consistent trends in terms of the split between new and upsells. No change in the framework. It's more so just, look, we've seen the slower out of the gates for two quarters now, lower than we expected in the international. We thought it was given that we're six months into the year here, we thought it made sense to give you our best view, and so therefore we narrowed the view for the year.
Yeah, just one other comment that in terms of something a little bit quirky about as we changed our guidance to focus on ES worldwide bookings versus the PEO based on average worksite employees, the reason we gave you some color about the bookings for the PEO this quarter is, even though we're not going to change the way we do our guidance is, in some respects, what's good for the PEO, sometimes in the short term, if business gets referred to the PEO, can have, in the short term, a dampening effect on Employer Services. We still had a great result in the down market and in the mid-market in Employer Services. We definitely can't point to that. Again, it is important to keep in mind that it's really the combination of those two that are driving overall ADP bookings and overall ADP revenue growth.
Great. That's helpful. Maybe if I could just ask one follow-up. I think there's a lot of excitement around Workday coming off of HR Tech and ahead of the Innovation Day that the company's hosting. I just wanted to see if there's any early patterns in terms of customer profile, whether it's by size or whether you think about existing products that they're using, whether it's Vantage or Workforce Now. Maybe where are you seeing the early adopters come from, and any type of profile commentary you could give on that would be helpful. Thank you.
Again, in our case, everybody maybe approaches this differently, but we started off with smaller, less complex clients, and now we've actually just sold, I would call, consider to be a very large client, so call it tens of thousands of employees. We've got a couple of very large sales that we've done, and we have a bunch in the middle, and then we have a few smaller ones that we did in the early days. Some of the business we've sold is obviously new logo. Some of it has been, as you mentioned, off of some of our existing platforms. I don't think that I can point to one particular platform and say that we're not targeting, because we're not trying to do migrations or upgrades.
We're trying to go after clients that have the right profile and the right needs so that we can make them happier ADP clients in the long term. We know what the capabilities are of the platform, and we try to target the clients and the prospects, whether they're internal or external, in the appropriate manner. I guess the best way to put it is it's across the board in terms of from an internal view, and then in terms of industry or size of client. Fortunately, it's also widespread.
Great. Thanks for taking my questions. I appreciate it.
Thank you. Our next question comes from David Togut from Evercore ISI. Your line is open.
Thank you. Good morning. There have been a few questions on bookings already, but this seems to be the main question of the day. The one question that I'd like to explore here is you're still in the critical selling season, which typically runs December to February. Is there anything you see in your pipeline in the U.S. or confidence on international close rates that gives you the confidence that you can close this critical selling season in better shape than we've seen, obviously, in the second quarter and the first quarter bookings results?
Again, at the risk of getting too much into the sausage-making, if you remember, part of our business, particularly the down market and into some of our mid-market, we report our sales when they start. Bookings and starts are basically equivalent. When you get to very large deals, that's where you're really recognizing a sale, and then the revenue starts at a later date. It could be six months, could be 12 months. If it's a very large, complex international deal, it could be 18 months later. To your point about the critical selling season, pretty much now and done, because January is the biggest month for us, particularly for our down market business and the lower end of our mid-market business as well, and the PEO.
Just because of the natural cycle of the PEO, a large number of clients, by the way, it affects retention as well, but from a new business booking standpoint, January is the critical month for us. The December-January period is the critical month for us in the PEO. Again, we're in the middle of that quarter, so it's hard to make comments about the quarter since the quarter isn't done yet. I think in the down market and in our PEO in particular, we had, I'd say, a good start to the quarter.
Yeah. The only other thing I would add. This is with regard to the ES bookings in particular. If you look at the cadence of the year last year and this year, you look at six months year to date, we're at about the same point this year as we were last year in comparison to where we ended the year.
In other words, you see enough in the pipeline at this point and expected close rates that drive your expectation of the 6%-7% bookings target. Is that accurate?
I think that, again, that is a level of detail to say that we have specific things in the pipeline. I think just to reiterate what we've said before, the number one driver of our confidence in our sales results in most of our business is headcount and execution, and we believe we're fully staffed, and we have that headcount in place. The place where we've had the variability or the volatility, if you will, it does come down to what you're describing, which is RFPs, pipeline, et cetera. Yes, we do believe we have the pipeline and the visibility to that pipeline to feel that we will close the gap for the rest of the year. In our SBS business and our down market business, it doesn't work that way. It's really more about the volume.
It's a volume business that's really related to having the proper amount of headcount, the right digital marketing tools, and spend, and again, there we feel good, and we feel confident.
Understood. Thank you.
Thank you. Our next question comes from Jeff Silber from BMO Capital Markets. Your line is open.
Thanks so much. I'm apologizing for asking another bookings-related question. I just wanted to clarify something. I'm assuming that most of your clients are on calendar year-ends as opposed to your June year-end. When you talk about the late decision-making, does this mean that decisions are being deferred until another year from now, or is it something that could happen within the next quarter or so?
The good news for ADP is we have clients with all kinds of year-ends because we have a lot of clients. It really spans the gamut. You're right that probably the average company in the U.S. has a calendar year-end. I think most large companies, and particularly multinationals, which I would consider ADP to be one of those, we typically, when we are negotiating with a vendor for a large contract, would be focused more on their fiscal year-end rather than our own fiscal year-end. You're right that there are some drivers around people's budgets and so forth, but a lot of procurement departments tend to focus on the vendor's year-end.
We've seen historically, doesn't mean that it will happen again this year, is that our fourth quarter for large domestic, and especially for large multinational deals, is a particularly important quarter because prospects recognize that even though we're not a typical software company, that negotiating towards a company's fiscal year-end, at least in their minds, tends to be a good time to sign deals or negotiate.
Okay, appreciate that.
Sorry, Jeff, just one reminder. I know we said it before, the 1% impact on an annual basis in business bookings equating to about $17 million. These multinational, particularly GlobalView deals, you can imagine that if you take that on a quarterly basis, it does have, just put it in perspective, that outsized impact. It's just from a framing perspective, it is a pretty meaningful adjustment if you have some of these deals that flow in from one quarter to the next, given that sensitivity.
On the new business bookings results.
On the new business bookings results.
Right. Because on a revenue, as you just described, the irony of the situation is that it doesn't have a big impact on revenue. We're having issues with FX and with client funds interest in particular that are hurting us. It's not to deny that the bookings eventually will have some impact, but the types of bookings that we have fallen short on in the first half are not particularly revenue impactful.
Okay. That's helpful. I do appreciate the color on that. I know you don't give quarterly guidance, but you called out, I guess, the comp on the, I guess, quote-unquote, acquisition of the Wells Fargo payroll business last year. Anything else to call out between 3Q and 4Q that might affect the cadence of those quarters? Thanks.
In terms of new business bookings?
No, I'm talking the overall business, either revenues or margins.
Well, again, back to revenues and margins, this client funds interest issue, and again, going back to the three year guidance that we gave a few years ago, again, obviously not expecting a lot of sympathy from this crowd, but we're probably about $100 million less than where we expected to be in terms of client funds interest. We're obviously able to overcoming some of that as we go forward here. That in the second half is actually going to, according to what I'm seeing in terms of our forecast, that's going to start to have an impact on revenue growth as well.
Not a huge impact, but where we were getting, call it 1% lift in terms of revenue growth last year in the second quarter, I think this second quarter it was a much smaller number, and in the second half, it goes to probably no help to actually hurting our revenue growth. That's a headwind for us. When I really take out all these issues, FX, client funds interest, and other kind of calendar noise issues, when you look at the net impact of new business booking starts, not new business booking sales, but new business booking starts minus losses. If you take retention and new business that has started, if you compare last year's second quarter to this year's second quarter, and then hopefully the same thing continues into the second half, we have a slight acceleration. It's not a huge acceleration, but a slight acceleration.
That's what makes me feel good about the strength of the underlying business, because there's a lot of noise happening in between with calendar. Remember last year, we also had a one-time item that we mentioned that we called the SUI pull forward in the PEO as an accounting change that we were obligated to make that helped the second quarter revenue growth. All those things, you have to kind of separate all those and get down to the core of the business and how the core business is performing. On that basis, I feel good about the quarter, and I feel good about the second half.
Yeah. The only other thing I would add to your question about kind of quarterly linearity and the balance of the year. Just as a reminder, in the second half of last year, we had much, much more margin expansion in Q3 than in Q4. Therefore, tougher comps for us this year, Q3 versus Q4 in terms of margin expansion. While we don't give quarterly guidance, I would expect not a whole lot in Q3, and then potentially much more in Q4.
Again, back to in terms of what I mentioned in terms of some of these comparisons that were difficult versus last year's second quarter, some of those things then get easier on a revenue standpoint. Notwithstanding the issues from client funds interest, the SUI pull forward actually helped last year's second quarter but depressed our third quarter. That's going to make an easier comparison. We do expect slight improvement in our revenue growth in the second half.
Okay, last and-
Just a brief reminder on the fourth quarter.
Go ahead, guys.
As a reminder, we did the client base acquisition, so that added some amortization expense, which we'll lap in the fourth quarter. Obviously, it would increase booking expense related to the client-based acquisition as well. Just keep that in mind. We obviously launched our brand campaign, I think, in the third quarter, but most of that was really the expense was kicking off in the fourth quarter as well, so that'll be lapped as well.
I guess what you're saying is we have some tailwinds in the fourth quarter.
Yeah.
Which is what Kathleen just covered.
All right. Thank you for clarifying. Thanks so much.
Thank you. We have time for one final question, and our last question will come from Lisa Ellis from MoffettNathanson. Your line is open.
Hi. Good morning, guys. Thanks for squeezing me in. Congrats to Christian and Danny from me as well. Carl, as you mentioned a couple times, I think in the presentation, the progress on both Lifion as well with the next-gen payroll and tax. Can you give an update of where you are on the deployments of the next-gen payroll and tax engines and how they are impacting your business, perhaps on the retention side or some of the other impacts? Thank you.
Sure. Thanks. Yeah, very excited about the next gen payroll as well, as well as the back office tax. The payroll engine, even though it's somewhat back office, I think has some positive qualities in terms of potentially helping us both in terms of in the future, both around bookings, also around efficiency and cost. I think we have somewhere between 30 and 40 live clients in our next generation payroll platform. As you can imagine, in comparison to the size of ADP, it's a relatively small impact in terms of revenue, retention, or any of the other actual metrics.
An enormous amount of enthusiasm around what we're doing there, both at the team level, I think the team is incredibly enthusiastic, and I think the rest of the organization is very enthusiastic as well in terms of what we're seeing in the early days, especially around the flexibility of how quickly we can, for example, make changes. That's just related really to the investments in the platform itself. We've already experimented, and I think we maybe talked about this in the past, with federation, as you call it, in trying to have others develop and build on that platform. We've done the same thing on Lifion. Now we have a team, for example, in Australia, that has actually built Australian payroll, and we have one or two clients on that, as well. We're incredibly happy with what we're seeing.
We're really happy that we have live clients, this is the first year that, again, even though it was, call it 30-40 clients, this is the first time we've gone through a year-end. We actually had to go through a year-end and do all the year-end closing activities, W-2s, et cetera. It's still very early days just because of the size of ADP, but if we were a startup, this would be really great news. If this was a discussion about a startup, we've got now a lot of technical risk behind us, if you will, and now we have scaling and execution risk that's still in front of us, but that's a hell of a lot better than where we would've been two to three years ago. I think it could really add to our competitiveness here in the long run.
Not to mention, could help a lot in terms of our back-office costs. On the tax side, that's probably more focused on back-office cost and efficiency, but that also has an impact on our associates in terms of their ability to deliver service, and also the experience that our clients have when we do things like amendments and tax notices. Again, the news there is very positive. We have, I think it's close to 140,000- 150,000-
Yeah, about 140,000 clients.
about 140,000 clients. Obviously, those are smaller, downmarket clients in a limited number of jurisdictions, but I think we're up to more than 20 jurisdictions. Jurisdictions, by the way, refers to number of states in addition to federal places where we can actually do the taxes, and so I'd say that that's progressing also very well. Again, highly flexible platform that very optimistic in terms of what it can do to us down the road. Seeing no scaling issues so far in either of those platforms.
Excellent. Thank you. Well, that seems like a good point to end on. We'll see you guys in a couple of weeks.
Thank you very much.
Thank you. This concludes our question and answer portion for today. I'm pleased to hand the program over to Carlos Rodriguez for any closing remarks.
Thank you. As you can tell, we're pleased with the progress we continue to make on both the financials, but also on our strategy. Obviously, as we keep saying over and over again, we're trying to build on our success in the past, but also transform for the future here so we can continue to deliver a sustainable growth for many years to come. I also want to mention that this time of year, somebody mentioned about this being a busy time of the year for us from a sales standpoint. It's also a very busy time for our associates who deliver service and also our year-end commitments to our clients.
It's very long hours and very hard work. I really appreciate the commitment of our associates. Again, it's one of the great differentiators we have in terms of being able to deliver that level of service, especially at a very busy time of the year like we are right now. Obviously, we wouldn't be able to be successful in the long run without strong products. When we have our Investor Day, we're going to hopefully lay out a plan for you about how the sustainability of the strength of ADP will be, I think, helped by the investments we've been making over the last five years in our next-generation products.
We look forward to spending time with you on February 10th to discuss all these innovations that we've been investing in addition to the next gen platforms, and also discussing a little bit of our vision for the future about how we expect work to change and the HCM industry to change. With that, I want to thank you once again for your interest in ADP and for joining us today. Thank you.
Ladies and gentlemen, thank you for participating in today's conference. This does conclude the program. You may all disconnect. Everyone, have a wonderful day.