Good morning. My name is Brian, and I will be your conference operator. At this time, I would like to welcome everyone to ADP's first quarter fiscal 2018 earnings call. I would like to inform you that this conference is being recorded, and all lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question-answer session. If you would like to ask a question during this time, simply press star then the number 1 on your telephone keypad. To withdraw your question, press the pound key. Thank you. I would now turn the conference over to Christian Greyenbuhl, Vice President, Investor Relations. Please go ahead.
Thank you, Brian, and good morning, everyone. This is Christian Greyenbuhl, ADP's Vice President, Investor Relations, and I am here today with Carlos Rodriguez, ADP's President and Chief Executive Officer, and Jan Siegmund, ADP's Chief Financial Officer. Thank you for joining us for our first quarter fiscal 2018 earnings call and webcast. During our call today, we will reference certain non-GAAP financial measures, which we believe to be useful to investors. A reconciliation of these non-GAAP financial measures to their comparable GAAP measures is included in our earnings release and in the supplemental slides on our investor relations website. I also wanted to highlight for you that the quarterly history of revenue and pre-tax earnings for our reportable segments is also available on the investor relations section of our website. These schedules have been updated to include the first quarter of fiscal 2018.
Before Carlos begins, I'd like to remind everyone that today's call will contain forward-looking statements that refer to future events, and as such, involve some risk. We encourage you to review our filings with the SEC for additional information on risk factors that could cause actual results to differ materially from our current expectations. Let me turn the call over to Carlos.
Thank you, Christian, and thank you for joining our call this morning. We appreciate your interest in ADP. This morning, we reported our first quarter fiscal 2018 results with reported and organic revenue up 6% to $3.1 billion. We're pleased with this revenue growth, which was above our expectations. Revenue growth in the quarter includes approximately one percentage point of pressure from the fiscal 2017 disposition of our CHSA and COBRA businesses, which was substantially offset by the benefits from foreign currency. Our adjusted diluted earnings per share grew 6% to $0.91 per share, and benefited from a lower effective tax rate and fewer shares outstanding. Overall, this earnings growth in the quarter exceeded our expectations, and we're very pleased with our solid results, which Jan will walk through in more detail shortly.
New business bookings during the first quarter were down 3% compared to the first quarter of 2017. This performance was in line with our expectations as we begin to realize the benefits of our fiscal 2017 headcount investments, while we continue to manage through the effects of the regulatory uncertainty that has prevailed since last year's U.S. elections. Despite this short-term bookings pressure, we continue to be very pleased with the performance of our downmarket businesses and the solid results in our multinational business. As we communicated previously, we continue to expect our bookings growth to gradually expand back to pre-ACA growth levels as we progress through the year. As a result, we continue to anticipate full-year fiscal 2018 new business bookings growth of 5%-7%.
On the client retention front, we experienced a 160-basis-point improvement during the quarter, which was ahead of our expectations and saw positive growth across all of Employer Services markets. This performance is due in part to our continued efforts to upgrade clients to strategic cloud platforms, as well as the investments we've made to improve the client service experience, while also aided by the easier compare from our fiscal 2017 first quarter federal government OPM contract loss. Our client upgrade initiatives continue to progress nicely, and now we have more than 83% of our clients on our strategic solutions. We also continue to make good progress on our service alignment initiative, where we now have 2,000 associates across our three new scalable service centers and 5,400 associates in total across all five of our strategic service locations, delivering service to clients across the HCM spectrum.
I'm proud of these efforts and of our speed to execute, which have enabled us to rationalize our footprint by exiting nine sub-scale facilities this quarter. This represents a closure of 63% of our total planned exits under this initiative in just over one year. The progress we are making with respect to new platforms and improved service is leading to happier clients and improvement in our NPS scores. It isn't just our own internal metrics that are helping tell the story. Last month, G2 Crowd, a leading business software review platform, ranked our Workforce Now solution number 1 in satisfaction for payroll and HR management suites in their Fall Mid-Market Grid Report. In analyzing the reviews of actual users of the products, ADP was also named the leader in all five HR software categories: payroll, HR management suites, core HR, performance management, and applicant tracking systems.
We are excited about the innovations we continue to introduce to the market that are helping clients meet the dynamic needs of an evolving workforce. It's gratifying to see these investments in HCM innovation continue to be recognized with prominence in the industry. A few weeks ago, I had the opportunity to attend the HR Technology Conference in Las Vegas, where a few of these innovations took center stage. For the third consecutive year at HR Tech, ADP was recognized with a Top HR Products of the Year award from Human Resource Executive magazine, this time for our Compass solution, which is designed to boost the leadership and collaboration behaviors of our clients' employees. In addition to this recognition, we scored a second three-peat at the show after our Pay Equity Explorer solution was named one of HR Executive's Awesome New Technologies.
Pay Equity Explorer is a powerful tool that combines data science and benchmarking and is built on the biggest data set in HCM, the ADP DataCloud. It was developed to help clients uncover insights and identify potential opportunities when it comes to gender or race pay gaps so they can stay competitive in the war for talent. Innovation is a job that's never done. While we are incredibly excited about the solutions we are delivering in the market today, we are even more excited about the future. In September, we had the opportunity to brief HCM industry analysts on the new products and services coming out of our global product and technology organization.
At the event, we previewed our next generation of client-centered innovation, including a low-code application development platform that enables internal and external development teams to build agile country, segment, and client-specific applications, leveraging the latest technology and delivered via the public cloud. We also shared progress on our efforts to deliver next-gen payroll and tax filing engines, which will further increase our differentiation in payroll and payments. These engines are designed for multi-country localization and will enable us to deliver pay and other services with greater flexibility based not only on the needs of our clients today, but also their evolving future needs as organizations are increasingly comprised of both full-time and contract workers.
ADP's unique ability to meet the needs of our clients today, while anticipating their needs in the future, have been hallmarks of our success over the past 68 years and will drive our sustained growth in the years ahead. Also, before I turn the call over to Jan, I'd like to say a few words on our acquisition of Global Cash Card, which we announced in October. At the core of HCM is ensuring employees are paid accurately, securely, and in a timely fashion. This is the DNA of ADP, and with the acquisition of Global Cash Card, we are strengthening and expanding this core capability. For those not familiar, Global Cash Card is a leader in digital payments, including pay cards and other electronic accounts. The digital payment space is an exciting one for the future of payroll.
The increasing use of contract workers in the gig economy has driven the demand for these accounts, which can let independent contractors bring their various wages and expenses into a single account, providing the best picture of their financial well-being. From the employer's perspective, digital payments can be less expensive, more immediate, and a more secure option than other means of payment, such as paper checks. With this acquisition, ADP becomes the only HCM provider with a proprietary digital payments processing platform, which will be integrated with our Aline Pay Card solution for a seamless client experience. We're excited about this acquisition and we're pleased to welcome the Global Cash Card team to the ADP family. I'm proud of the efforts of our associates.
Our results in the quarter continue to reflect the enduring qualities of ADP, including a culture that is relentlessly focused on delivering a great client experience through best-in-class technology and unparalleled service. Fiscal 2018 is off to a good start, we look forward to turning our full attention to advancing our strategy and delivering on our commitments to all stakeholders, clients, shareholders, and associates alike. With that, I'll turn the call over to Jan for a further review of our first quarter.
Thank you very much, Carlos. Good morning, everyone. In my commentary to follow, I will be referencing non-GAAP measures that exclude the impact of certain items in the first fiscal quarter of 2018, as well as a first quarter fiscal 2017 restructuring charge of about $40 million related to our service alignment initiative. A description of these charges and the reconciliation of these non-GAAP measures can be found in this morning's press release and in the supplemental slides on our investor relations website. As Carlos mentioned, ADP revenues grew 6% in the quarter to $3.1 billion on a reported and organic basis. On a reported basis, net earnings grew 9%, or 8% on a constant dollar basis. Adjusted earnings before interest and taxes, or adjusted EBIT, declined 3% on a reported and constant dollar basis.
Adjusted EBIT margin decreased about 150 basis points compared to 19.8% in last year's first quarter. This decrease was slightly better than our expectations, despite additional pressure from growth in our pass-through revenues and a very difficult first quarter fiscal year 2017 compare, when we expanded margins by 230 basis points. As a reminder, this strong first quarter fiscal year 2017 margin performance was driven by incremental ACA-related revenues together with operating efficiencies and lower selling expenses, which now have lapped. During the quarter, we continued our planned investments into innovation, service, and distribution while we worked through the short-term pressure from the anticipated lower revenue growth in the first half of fiscal year 2018.
As we manage through the pace of our transformation efforts to upgrade our clients and to transform our service experience. We believe these investments will continue to help us deliver against our long-term financial strategic objectives. Adjusted diluted earnings per share grew 6% to $0.91, and 6% on a constant dollar basis, and benefited from a lower effective tax rate and fewer shares outstanding compared with a year ago. Our adjusted effective tax rate was positively impacted by unplanned stock compensation tax benefits, which accounted for approximately 90 basis points of the overall decline in our adjusted effective tax rate for the quarter, or $0.05 to our adjusted diluted earnings per share.
As Carlos mentioned, our new business bookings were down 3% and in line with our expectations for the quarter as we begin to re-accelerate our bookings growth and overcome the remaining additional sales of Affordable Care Act related modules in the first half of fiscal year 2017. Overall, I'm pleased with our results for the quarter. Off to a positive start, we're making good progress as we execute against our strategic initiatives. Now let me take you through our segment results before moving on to our fiscal year 2018 outlook. In our Employer Services segments, revenues grew 2% for the quarter and 3% on an organic basis. Our same-store pays per control metric in the U.S. grew 2.4% in the first quarter. Average client fund balances grew 6% compared to a year ago, 5% on a constant dollar basis.
This growth was driven by additions of net new business and increased wage levels compared to the prior first year's quarter. Outside the U.S., we continue to see solid performance from our international operations, with double-digit revenue growth in our multinational businesses. Employer Services margin decreased about 110 basis points in the quarter. This decrease was driven by continued investments into our operations, innovation and distribution. The PEO continues to perform well, growing revenues 14% in the quarter, with average worksite employees growing nicely by 10% to 484,000 employees. This revenue growth was primarily driven by the growth in average worksite employees and accelerated growth in healthcare renewal premiums. This accelerated growth in pass-through healthcare premiums was also the primary driver for the 60 basis points decline in PEO margins this quarter, but its impact is expected to abate as the year progresses.
I'm pleased with the performance of both of our segments in this quarter, as Carlos mentioned, we are off to a good start. Before I discuss our fiscal year 2018 outlook, I wanted to highlight some additional detail regarding the acquisition of Global Cash Card. The results of operations of this business will be included in the Employer Services segment, I expect it to contribute just under one percentage point of growth to our updated revenue guidance. While we anticipate future synergies, we also anticipate some slight pressure to margins this year, largely driven by integration costs. Accordingly, we have factored these operational impacts into our updated fiscal year 2018 outlook.
As a reminder, fiscal year 2018 has a mix of factors impacting revenue growth and margin in the first half of the year, including the disposal of our CHSA and COBRA businesses in November of fiscal year 2017, the impacts to revenue and margin from the incremental ACA-related revenues during the first half of fiscal year 2017, which now have been fully lapped. Also the impact to revenue growth in fiscal year 2018 from lower retention and lower than anticipated new business bookings in fiscal year 2017. With these items in mind, I will now take a moment to walk through our revised outlook with you. First, as Carlos mentioned earlier, we are reaffirming our full year new business bookings guidance of 5%-7% growth on the $1.65 billion sold in fiscal year 2017.
With the acquisition of Global Cash Card and some adjustments to our anticipated impacts from our foreign currency translation, we have updated our consolidated revenue forecast growth to 6%-8%, compared to our prior forecast of 5%-6%. Employer Services revenue growth of 4%-5%, compared to our prior forecast of 2%-3%. Separately, we are reaffirming our PEO revenue guidance of 11%-13%. We are also now expecting growth in client fund interest revenue to increase $45 million-$55 million, compared with our prior forecasted increase of $40 million-$50 million. The total impact from the client funds extended investment strategy is now expected to be up $35 million-$45 million, compared to the prior forecast increase of $30 million-$40 million. The details of this forecast can be found in the supplemental slides on our investor relations website.
Our margin forecast remains unchanged. We continue to anticipate our consolidated adjusted EBIT margin to contract 25-50 basis points from 19.8% in fiscal year 2017. At the segment level, we continue to anticipate margin contraction in Employer Services of 50-75 basis points, with PEO margins expected to expand 25-50 basis points. We now expect growth in adjusted diluted earnings per share of 5%-7%, compared to our prior forecast of 2%-4%, aided by about one percentage point from the first quarter stock compensation-related tax benefit. Having fully returned the proceeds of our debt offering to shareholders in fiscal year 2017, this forecast does not contemplate any further share buybacks beyond anticipated dilution related to equity compensation plans. It remains our intent to return excess cash to shareholders, subject to market conditions.
With that, I will turn it over to the operator to take your questions.
Thank you, sir. If you wish to ask a question, please press star and then one. Please be aware of the allotted time for questions. Please ask one question with a brief follow-up. We will take our first question from the line of Tien-Tsin Huang with JPMorgan. Please proceed.
Hi, good morning, and thanks for the time. I guess on the retention front, I'm curious where you're seeing the greatest improvement there. Is it more in the mid-market as you convert to strategic cloud platforms? Any color across the organization?
I think, as I mentioned in my comments, I think this quarter, the improvements were really across all of our ES segments. As we've said in the past many times, retention can be a very volatile metric, especially as you get into the upmarket. This quarter, we happen to have good news, and we're very happy about it. We think that is not just because of volatility, but I think because of some of the things we've been doing around investments in our service organization. We see our NPS scores coming up, and so we're very pleased with that. I would say that to your question about the mid-market, we are not finished yet with the migrations of our clients in the mid-market. We have about 2,000 left. We still think that we'll be close to done, if not done, by the end of the calendar year.
We may have a couple of stragglers, but we do expect to be substantially done by the end of the year. That does put pressure on our retention, because as we've mentioned times, and the same still holds true, there's quite a substantial difference in retention between our strategic platform in mid-market and our legacy platform. What you're alluding to, we hope and we expect will happen a couple of quarters from now as all of these migrations in the mid-market behind us, but that would not be one of the reasons why there was improvement in the mid-market as well as in the rest of the ES this quarter.
Right. Thanks for that.
One additional comment. Don't forget that we had a little bit of an easier grow over this quarter, and we lapped the loss of a large client that we talked about last first quarter in the year. The improvement was in particular visible in the enterprise space, but partially aided by the lapping of that large client loss.
I think the impact of that large loss was around 100 basis points last year.
That's a good point.
The right way to look at this is it's about a 60 basis point improvement in retention for the quarter.
Right. You get that back, but still a little bit better. Okay. Good. Just my quick follow-up, just on PEO, the WSE unit growth up 10%, I think that's a little bit below trend. Anything to read into there in PEO?
Other than that it's getting really big, and we're still pretty happy with a 10% unit growth. I don't think anything further to report there, but that's becoming very large. We're close to half a million worksite employees. That's one of the largest employers in the U.S., if you look at it as, which we do, as an employer, even though there are sub-clients. Obviously, there's more than 10,000 clients in the PEO, but it's very large the way we treat it for the way we have our retirement program and the way we have our workers' compensation and benefits, et cetera. We are a co-employer and consider ourselves a co-employer for the purposes of some of the responsibilities around employment. Technically, I think we're probably in the top five now in terms of size of employers in the U.S.
It's just becoming a very large base, but we feel pretty happy and pretty satisfied with that kind of growth rate.
The development is right in line with our expectations. As you saw, we're reaffirming our revenue guidance, so going good.
Right. Great. Thanks for the update.
Thank you. Our next question will come from the line of Jason Kupferberg with Bank of America Merrill Lynch. Please proceed.
Good morning, guys. I just wanted to follow up on the comments around the migrations. I think you said 83% of clients have now been migrated to the next gen platforms. Can you tell us in terms of percentage of revenue, where we stand on that? And then any comments around a reasonable new bookings growth range for Q2? Thanks.
Just to make sure we get our language clear here, because we've introduced some new terminology. When we refer to next gen platforms, we have our strategic platforms, which are Workforce Now, RUN, Vantage, and our GlobalView multinationals platform. We did start talking, and we mentioned it in our introductory comments that we talked to industry analysts in mid-September about our next generation platforms, which we have only a handful of clients on today. I just want to make sure I clarified the language there as we go forward. We'll be more careful about making sure that we pick the right language. I'm sorry, what was the rest of the question?
Just the percentage of revenue, I guess, that has migrated to the strategic platforms, because I think you said 83% of clients, but percentage of revenue.
Since we still have a lot of work to do in the upmarket where we've really only begun the migrations, I think that's consistent with what we've said before in our publicly released information around the proxy contest, I think we included there about 51% of our revenues being on our strategic platforms that I just mentioned the names of. It's very important to note that when we talk about our strategic platforms, we have a number of areas of our business where there's really no immediate plan to migrate or move clients. For example, our insurance services, our retirement services, we have some international platforms that we're happy with that we're not planning any movement there. We'd probably, in the future, be able to provide some more color around the, quote-unquote, addressable market.
In other words, what part of our client base is really up for migration, if you will. The straight answer is 51%, but we're not aiming to get to 100%, I guess.
Jason, if I pick up your question regarding the second quarter, is we're reaffirming just our full year guidance for 5%-7%, and we don't give quarterly guidance, really, for our new business bookings, nor any other number.
The 51-
Just before, Carlos, the 51% of the revenues refers to ES revenues. That's our metric that we offer.
It's good to hear about some of the innovation investments that you're doing. Any detail we can get on latest trends with respect to your overall R&D spending, the budgets there in terms of the maintenance R&D piece for some of the legacy platforms, and how much of the R&D budget is being directed to new product development, and any shifts in those ratios?
We disclose a lot of information, again, as we've been trying to communicate with shareholders about some of the things we've been doing here over the last five or six years. We've disclosed, I think, some additional information about that. I think starting off with the fact that we've increased our innovation spend from around $150 million to around $400, I think, 50 million or somewhere thereabout, in that neighborhood. It's a significant amount of increase in our R&D investment. A large part of that was in the next-generation platforms that we just announced recently that we've been working on here, in some cases, for three to four years.
We've also made big investments in things like our ADP DataCloud, in things like our mobile solutions, and some of the other products and innovations that we actually already have out in the market and are helping us, I think, with our efforts in terms of helping our clients and also helping drive new business bookings and retention and so forth. That's a sense of what's happened with the innovation spend. On the maintenance spend, for the sake of government work, it's about flat. It's increased slightly. Again, in the world of some inflation, the fact that we've held that constant, we see that as a good news story. It was a conscious effort to really shift the mix, if you will, on the balance of our spending to more innovation and less maintenance.
A lot of our maintenance spend is focused on platforms that serve tens of millions of employees that get paid, both on our tax engine and our payroll engine. As we develop these next-generation technologies, when we retire those legacy platforms, which is a ways down the road, then obviously we would expect actual decreases in maintenance spend. For the last several years, this has really been a story of increasing the spend and making sure that that spend is focused on innovation while we build out the necessary platforms to move clients to, and then reduce the spending on those legacy platforms. We have retired, I think it's around 13 legacy platforms. It's the first time in a long time at ADP that we've actually retired things.
It's not like we haven't made any progress, but those were relatively small dollar items in terms of the overall maintenance spend. The really big chunks of spend are on some of our large-scaled legacy platforms that serve us, by the way, very well and are very efficient, very secure, and very reliable, and we have no plans to get off of them in the next three to six months or any timeframe like that. This is a, as we always say, this is an evolutionary process, not an overnight change.
Okay. Well, thanks for all the comments.
Thank you. Our next question will come from the line of Mark Marcon with Robert W. Baird. Please proceed.
Good morning. Thanks for taking my question. Two questions. One, any sort of impact at all with regards to all the hurricanes in terms of sales cadence, implementations, anything along those lines? That's the first question. Second question is basically on the PEO and pass-through growth rate. When we think about long term, would you expect this pass-through growth rate to be in this 14% range if we have underlying, say, PEO growth in the 10%, or how should we think about that from a longer-term perspective? Lastly, can you just comment with regards to all the distractions that have been going on over the last few months in terms of how it's impacting the folks out in the field and operations? Thank you.
I'm going to let Jan maybe go through a few of the numbers here, just quickly on the hurricanes, and Jan will give you a sense of impact. Clearly had an impact on the business, I just want to take a moment to also point out that these were massive storms, especially in Houston and in Puerto Rico. We have a decent-sized business in Puerto Rico. We obviously have a very large presence in Texas and in Houston specifically, and what our associates and our infrastructure people did to be able to continue our business, not necessarily as usual, to make sure the business went forward and that we served our clients was nothing short of heroic.
Including flying airplanes from Tampa, when no other planes were flying into Puerto Rico to deliver supplies to our associates, also to deliver payrolls to the businesses that were actually still functioning and still wanted to pay their people so that they would be able to actually have money in what obviously was an incredible crisis. The fact that you're asking the question, I think shows the strength of ADP that we continued to perform and to deliver business as usual in the face of what was obviously a very challenging situation. I think Jan maybe has a little bit of color on the numbers.
We experienced some impact on our new business bookings in the quarter, October could have some bleed over, but as you can see from our reaffirming of our full-year guidance on new business bookings, actually we had strong performance that overcame that in the quarter because we performed according to expectations. There is an impact for our sales force. There could be an impact on our revenues and losses, to be quite honest, as Puerto Rico is recovering. It will not be material or meaningful to our overall full-year performance, but we're sorting that out. The business and our clients in Puerto Rico are recovering, and we're working with those clients, but not all of them are back online yet. A large number has, and there could be some second quarter impact, but it's not really that material it should impact your calculations.
In the long run, I think we expect this to be just back to business. There's a little bit of a positive recovery impact that we sometimes experience in the longer sense of a year to 18 months out. I would assume we're just going to work ourselves through it throughout the year. Relative to your pass-through revenues, the 14% is a little bit on the high side. It has a variety of reasons. If you recall in the first half of last year, we experienced this meaningful margin expansion in the PEO and overall for ADP, and it was part, as we illustrated then, by a lower than typical pass-through revenue growth. The factors that impact our pass-through revenue growth are a multitude of things that have all played in the last couple of years.
The first thing is the participation rate in our PEO, and throughout the introduction of the ACA and in the last few years, we have seen an increase in employee participation in our PEO. That now has-
In health benefits.
Pardon me?
In health benefits.
In health benefits. That participation rate has now stabilized. We have seen now a year-over-year relative stable employee participation rate. What then comes is the overall renewal rate, which we now experiencing is healthcare inflation, as you would describe. That's obviously dependent on the overall market development of medical health and inflation. The last component is the actual employee choice of plans, of where we have seen a general trend to higher deductible consumer health-oriented plans. As a little bit of an anomaly in this quarter, actually, employees opted out of the most skinny solution and diverted a little bit to higher quality medical plans in our client base, which was a little unusual. Though the overall pass-through growth of 14% is relative to the 10% worksite employee growth is a little bit on the high side, I would say.
In our long-term plans, we anticipate, and we published this in our investor deck, a pass-through growth of approximately 12%-14% mark.
Just to point out, there have been times in our history in the PEO where it's been even higher than this. As Jan said, it really depends on the general healthcare inflation environment. It's clearly not sustainable from a, it's not just about our PEO or our own company, but this is why there was healthcare reform to begin with, that you can't have this kind of healthcare inflation for a long period of time because it just doesn't work from an economy standpoint. It becomes the entire GDP eventually. It's safe to say that this is a number that has to, by definition, maybe not over a quarter or two or over one year, but that number has to at some point converge or regress back to the mean.
We have had times where we've had even bigger differential between worksite employee growth and our pass-through revenue growth. This is probably from a three or four-year standpoint, this is probably the highest it's been, and it's probably in line with what you're hearing out in the world, right? Which is healthcare inflation's picking up a little bit.
Sure. I was just trying to get towards the longer term and with the not so subtle reference to some of the discussion around, okay, well, how much pass-through, when we think about the net operating profit margin growth that we're going to end up having, how much of an impact is the pass-throughs going to be, and what's the right growth rate to factor in?
We'll try to help with that, again, what we encourage people to do is to look at Employer Services margins and profit growth, and the PEO's margins and profit growth because what we're focused on is growing EPS and creating value for our shareholders. We're not fixated on a specific margin number, even though we realize that the margin number is important to the overall economic model and to actually building a model that works.
At the end of the day, it's return on invested capital, right?
Right. Exactly. Growth in Employer Services and profitability in Employer Services and growth in PEO ultimately would drive return on invested capital, and that's really the right way to focus on the business. As you know, our PEO business is our most profitable, most successful, best business. For us to get overly concerned about mix and what impact that has on the overall margin, I realize it's something we have to address, and we have to talk about it and help people with their models, it's really not the right way to focus on the business.
I fully appreciate that.
One last thing, because you did mention about the distraction. I just want to answer that question because others may have the same question. We've had a lot of investors asking us the same thing, because there's a lot of concern about the distraction of the proxy contest. I would say that it's an extremely high distraction for an extremely small group of people. As you can see from the results this quarter, it did not distract our associates or our sales force.
Great. Thank you.
Thank you. Our next question will come from the line of Rick Eskelsen with Wells Fargo. Please proceed.
Hi. Good morning. Thank you for taking my question. I just wanted to follow up quickly on Tien-Tsin's earlier question on the PEO. The question is, you did see the PEO, the ending client worksite employees down slightly sequentially. That's out of the ordinary for that business. I'm just curious if there's anything one time going on. Did anything get pulled forward last quarter? Just maybe a little more color on the PEO would be helpful.
Yeah, I think I wouldn't over-interpret this. This happens once in a while, a little bit. We do have a little bit of fluctuations of how sales come in and how the last quarter ended. They're different growth dynamics. I notice it myself, but it's nothing out of the ordinary here in the PEO that I could report.
Thanks. That's helpful. Just a quick follow-up. You talked a little bit about the pay equity tool and the ADP DataCloud. Just wondering if you could talk more about what you guys are doing on big data. I know that's the long-term thing that I believe Jan has been helping to lead. Just any more details on the big data and the analytics progress would be helpful.
Yeah. As many of you know, we believe it is going to be one of our long-term strategic differentiators, or is already today, actually. We're selling a core product of data analytics and benchmarks to our core client base and to new clients, which is called ADP DataCloud, that delivers now more than 30 benchmarks and really sophisticated analytical reporting. On top of that, viewed as a platform, we have released numerous incremental value-add solutions, and you see our emerging strategy. The first tool that we have been working on is a tool that allows our employers to manage the risk of employee retention and employee loss and can predict the likelihood of employees leaving the company and allow companies to way better manage performance and overall outcomes.
We now released incremental tools on the Pay Equity Explorer, which is a compliance tool that helps you to identify potential misalignment in your compensation relative to diversity measures. The richness of the tool is the exciting part because it will go in a variety of areas towards verticals, towards specific problems to be addressed, and you're going to see a continued innovation coming out and all being fully integrated into our cloud-based platform, which is the benefit that we now reaping from having one ADP DataCloud tool that services all these strategic platforms, and then the relative ease of integration of these insights and data analytics into the actual platform. It's going to be a very important tool, and this innovation and Explorer, the specific ones that Carlos mentioned, are really driving the differentiation, leading in client discussions, helping us to increase our win rates.
It's truly exciting, and it is also revenue carrying. There has been a question around, do we charge for this tool? We do charge for ADP DataCloud. It's a recurring revenue model that clients buy.
Thank you very much.
Thank you. As a reminder, ladies and gentlemen, if you would like to ask a question over the phone, please press star then one on your telephone keypad. Please be aware of the allotted time for questions. Please ask one question with a brief follow-up. Our next question will come to the line of James Berkley with Barclays. Please proceed.
Thanks, guys. It looks like your top-line guidance ticked up about 200 basis points at the high end of the range versus an incremental 100 expected improvement stemming from Global Cash and FX combined. Is this just a function of rounding or trends surpassing your prior expectations? Thanks.
I think it's both. We obviously feel better about what's going on with retention, I think the trends in the business, we got a little bit of help even from float income, as you mentioned, because that actually flows into our top line as well as into our bottom line. I think you're correct that it just happens to be the way the numbers fall out as well. I think it's both things.
It's Global Cash Card, FX, and then a tiny bit of pass-through is in our increased guidance also. That may be the third factor if you're looking for a third factor.
All right. Thanks. Then just a quick follow-up. You guys obviously did your down market re-platforming, doubled margins over a six-year period. The mid-market's almost wrapped up here. Could you just talk about your expectations for margin expansion over, say, another six-year period for the mid-market, and then your thoughts on the upmarket longer term as well?
Sure. I think that one of the things as we've been going out, talking to folks, this is an opportunity now to make sure everyone understands that the starting point for margins in terms of the amount of room there is for improvement was larger in the small business market than it is in the mid-market. We have a successful, good business in the mid-market including healthy margins. We do think that based on what we see around retention potential, because one of the really important improvements in the small business division was the rise in retention, which has a fairly big impact in that business on margins because the amount of business you have to sell, which brings with it sales cost, implementation cost, is less to achieve the same growth objective, if you will.
That was an important part of that picture, if you will, in small business, the improvement in retention. I'm hopeful, based on what we're seeing so far, that we're going to experience good improvements in retention in our mid-market as well once we're through all the migrations and we have all of our clients on one platform. Better retention should have the same impact that it had on SBS in the sense that you have to sell that much less business in order to achieve the same growth rate, or you can grow faster. It's either you get the best of both worlds because you can choose which way, depending on market conditions, you want to move. The absolute starting point is important, as it is always in any situation. Again, we don't give specific sub-segment data, if you will.
Neither do any of our competitors, I would just point out. The fact is the margins are higher. They were higher to begin with in mid-market, and the re-platforming is really about strengthening our competitive position, driving faster growth, and hopefully some modest improvement in margins as well, because we do expect to get higher retention rates in the mid to long term as we get all of our clients onto one platform.
Thank you.
Thank you. Our next question will come from James Schneider with Goldman Sachs. Please proceed.
Good morning. Thanks for taking my question. I maybe want to ask a follow-up question on the margin side of things. Can you maybe just give us an update short-term in terms of your investment programs on service alignment and any other new products, and how that's contributing to the margin degradation in the next couple of quarters? As we exit the year and head into 2019, is it reasonable to expect that you would, as you get to the compounded 50 to 75 basis points of long-term margin expansion you've guided to, whether we'd see above normalized margin expansion in the back half of this year and heading into 2019?
Jim, this year we have about a similar amount of dual operations cost. I think it's about 20 to 25 basis points of margin pressure for the company in this fiscal year. As we then complete our service alignment initiative, I think Carlos mentioned we're making good progress on it. We exited nine locations already in this fiscal year, and we're really on track and on time. We'll see that those new associates are going to be settling in and the dual ops is going to disappear. Then the next year, fiscal year 2019 and 2020, we did actually provide investors with an idea about the margin expansion, which we, I think, characterized to be around 100 basis points at the enterprise level in our presentations. There's nothing changed in our view that's what we would be doing at this point in time.
The dual ops would be dissipating, then I think also elsewhere in that presentation, we allude to the fact that we see then the benefit of the workforce efficiency, wage advantages, and so forth that our strategic locations offer, and contributing incremental to it through productivity improvements and cost efficiency. I think what we're presenting is the current plan.
Yeah, I think I also want to point out again, I want to say it one more time, that clearly some of the pressure we're experiencing is from investments because we have been investing in our sales force, for example. It's just important to note that some of what's happening in terms of these numbers is still these mathematical grow overs and comparisons, because last year in the first half of the fiscal year, so the last two quarters of the calendar year, we had almost 20% operating income growth. Then in the last two quarters of the fiscal year, first two quarters of the calendar year, because of the ACA grow over and the comparisons of having lapped the revenue comparison, we ended up having the numbers going the opposite direction.
The two quarters that we're in right now, the quarter that we're just reporting, plus the next quarter, are really mirror images of the first two quarters of the calendar year. Then, as we've said multiple times in our guidance, our second half of this fiscal year gets back from a margin standpoint, from a growth standpoint, from a booking standpoint, to a more reasonable, normalized place, if you will. Unfortunately, the way you guys know this better than anyone else, whether it's an acquisition or ACA or some other factor, you have to really look beyond that to understand what's really happening beneath the covers. We had 12 months of easy comparisons, then we had 12 months of hard comparisons. We have, I guess right now, a couple more months before we get through those difficult comparisons.
That's helpful context. Thank you. Maybe a follow-up on the product side, maybe for Carlos. As you think about your enterprise product suite and how you plan to refresh and augment it over time, you referenced the low-code application development platform. Can you maybe give us a sense about your conversations with clients in the early stages? What are the elements of this platform that are resonating with them? Do you get a sense that any of the enterprises that may be shopping around are swayed or potentially have changed their mind about switching off of an ADP platform or staying on ADP platform because of this?
Well, we do, for example, invite clients on a regular basis to visit our innovation center in New York City in Chelsea, to get firsthand knowledge of some of the things we're working on. It's not just about the platform. We have other things that we are working on as well that we share with our clients. Obviously, part of that is an effort to make sure the clients understand our roadmap, so that they stick with us as we get through product development, eventually a transition to our newer platforms. I think that would be true in each of our business segments, but it's obviously very important in the upmarket enterprise space where the client life cycles are very long. We have very high retention rates in our upmarket business. Clients stay 15 to 20 years on average.
Obviously, if they're staying with ADP for that long, that means they've already been through multiple changes in technology with ADP over the years. This is just another evolution, if you will, which makes the products better for them, easier to use, easier to service, easier to upgrade. These are all, I think, part of leveraging technology, which is one of the central themes that we've had here for the last five or six years. We're really trying to do what ADP has been doing for many years with a slight change in emphasis, with greater emphasis on product and technology than maybe historically we had had five, 10, 15 years ago.
Thank you.
Thank you. Our next question will come from David Grossman with Stifel. Please proceed.
Thank you. It's been a while since we've been in any favorable rate environment. Could you just help, or just review for us how higher rates flow through to ADP, and how much of that perhaps is shared with the clients and gets reflected in pricing over time?
The second part is a tricky question because the way it gets shared, if you will, is it makes our company stronger. It allows us to, for example, theoretically, to be more careful with price increases. I guess the answer is we haven't changed anything. If rates were, as you know, because of the way our portfolio is laddered, even though we felt multiple years of pressure on the downside, we are getting a little bit of help here on the upside, but this isn't like an overnight I don't mean overnight in the sense of rates, but because of the laddering, there's not that kind of dramatic of a change that it's raining money out of the helicopters, and we have to figure out what to do with it. We definitely appreciate it.
It's better than it was when it was going in the other direction. It's all positive. I think historically, I'd say probably makes us stronger, more competitive, but there's no pricing mechanisms. We didn't raise prices when interest float income went down and rates went down, and we don't plan on lowering prices when it goes up, I guess, to be completely direct.
Can I give a couple of more technical updates, David? There's no, if you ask, revenue share of float income with any of our clients. We don't have that business model. It is a negotiated fee price. Some of our products, actually, the clients, really, we negotiate with them the value of the float, and it reflects in the net contractual relationship with our clients, but it is not an explicit revenue share of float income.
Jan, just to add, just to be even more clear. We lost $300 million in float income. That's assuming that the balances have stayed flat, but the balances actually grew from about $15 billion to over $20 billion during that period of time. I'm thinking back to 2007 and 2008 when we peaked in terms of our float income. There's a long way to go to get back that $300 million, and that would not even be adjusting for inflation and for growth. As Jan just said, we don't have those kinds of arrangements. We didn't increase our prices when that was going on. We managed to improve our margins and grow our business in the face of that kind of headwind.
I think it feels fair to us to now enjoy the fruits of a better environment on a go-forward basis, would be the way we look at it.
Okay, understood. Thank you for that. I just have a follow-up to the last question that was asked about a little bit about the product roadmap for the upmarket. Can you give us a better sense of timing of how you expect to roll out some of the new feature functionality of what you're working on? At least in your mind, what are the major changes, if you will, that you're making to the new version of the upmarket product?
Well, we never said there's a new version to an upmarket product. You shouldn't say it either. What we built was we built a platform on which we can build apps that could serve a number of different clients. It could be used globally, it could be used in the upmarket, and frankly, someday it could be used in the mid-market. We're not ready. We shared a lot of information with industry analysts, and we're trying to share as much information with all of you without sharing so much information that it creates a competitive problem for us. We're not ready to say exactly what we're doing and where we're going. I can tell you that the benefits are obviously usability, speed to change, and speed to development, cost of maintenance, not to mention cost of development.
There are a number of benefits that we will get from our product development efforts, and that's really only talking about the low-code development platform. We also have two very large investments in back office systems. This is our gross to net payroll engine and our tax engine as well. There, we expect, and the plan is to have that be completely transparent. These engines are back office engines that are really not visible to the client. They create outcomes. The front ends are Workforce Now, Vantage, and some of our other front-end products. There's really no expected impact, assuming that we execute well in the kind of transition, if you will, to a new gross to net payroll and also tax engine.
The expectation for improvements, though, are fairly significant in the sense that we'll have a lot more flexibility around the things we can do around payments. We may choose to, we may not necessarily do it, but we'll have the ability to do same-day payments, real-time payments. We'll have a lot more flexibility around the speed to make changes, whether they're statutory or competitive changes in our systems. The cost of maintenance and the cost of support will go down significantly based on our business cases that we have for these back-office engines. These are really modernization efforts because those platforms service incredibly well today at high scale, high reliability, and high security.
We believe, based on our business cases, that obviously, whether it's two, five, seven years down the road, that new technology can help us leverage those services that we provide in a much more efficient manner.
Very helpful. Thank you.
Thank you. Our next question will come from the line of Jeff Silber with BMO. Please proceed.
Hey, good morning. It's Henry Chen calling for Jeff. Just a question on the changing guidance for the EPS or adjusted EPS. Could you break out how much of that is the impact of the acquisition and how much is FX, if you could?
The impact of the acquisition would be zero, because zero. It's a great business, and it's good size revenue business, and fortunately, it's around breakeven is the way we would describe it. It's not a huge drag on our earnings, and it's not a huge help. It has small drag on margins, obviously, because at breakeven and with some reasonable revenues, it doesn't help our margins. I would say no impact in terms of EPS guidance from acquisitions. The other I'm sorry, the second part of your question was?
I can give you a little bit on the tax side. Actually, that's a big chunk of it. It's a little less than 2% of that increase comes from tax, and that's just the good performance that we had, as well as the $0.05 that we're letting flow through.
Got it. Okay. FX, was that?
I don't have anything here. We're looking it up. I don't think it's that meaningful, really.
Okay. Got it. Just a second question on bookings growth and how it's tracking for the year. Just curious if you have a sense of what are some of the drivers for the rest of the year, whether it's a product or by market for new bookings growth. Thanks.
I think for bookings growth, what we try to look at is the noise in the system has been pretty significant in the last 24 months because first we had ACA, then we didn't have ACA.
I have to preface my comments by saying it hasn't been exactly business as usual, but in typical business as usual for ADP, we would have a headcount increase accompanied by a productivity increase of our sales force, which would lead to our sales result. The mechanisms that we would or the buttons that we would push to try to increase or improve our new business bookings would generally be around increasing our headcount or our capacity, if you will, of sales, because we could also spend money on digital marketing and other tools that make our sales force more efficient. What can we do around products to drive the productivity?
Some of the productivity is just like in any business, we expect our sales force to do a little bit better each year, but we also try to give them better products and more things to sell so that they can also grow their productivity that way. One of the things we did last year is, in the face of the challenges we were having, we decided to actually invest in headcount. We had had two or three years where we were able, because of the tailwinds of the ACA, to put less into headcount because we were getting more from productivity. We opted last year really to, in order to make sure that we had a good couple of years of new business bookings-
we invested in our headcount, we're now, I think, at about 7% headcount growth year-over-year. That's pretty healthy for us when you look at the last five or six years. It doesn't have any immediate impact because those people have to become productive. They have to get ramped up. They have to get into the field. As those people mature, that's an investment that should pay off for us for several years to come as those new sales reps become more mature and become more productive over time. I guess the answer to your question is, the reason we feel good about our forecast, which again is subject to interference by, as we just saw, the government had a fairly large change in direction nine months ago, we can't ever say we're 100% sure.
We look at certain metrics that give us confidence in terms of what we have in terms of guidance, and it's mainly around headcount and modest productivity improvement.
Got it. Okay.
Throughout the year, basically, what we'll see is that that accelerated headcount growth naturally becomes more productive as that sales force is maturing. Secondly, it's an easier grow over. For your type of modeling, I think those are the two major growth drivers that will make the comparison the second half of the year that will accelerate the growth in the second half of the year.
Got it. Okay. All right. Thanks so much.
Thank you. Ladies and gentlemen, we have time for one final question. Our final question will come from Gary Bisbee with RBC Capital Markets. Please proceed.
Hey, guys. This is Jay in for Gary today. Thanks for sneaking me in at the end. Just regard to the three-year framework you laid out recently, should we expect any change to that based on the fiscal 2018 guidance increase given this quarter?
I don't think so, because as Jan said, first of all, it's early. We're through the first quarter, and I think you could tell that we feel good about our results, we feel good about the future, but I think it's premature. We did get help from tax. We did get a little bit of help on the growth rate from the floating income. I think it's just too early. Directionally, we feel good, but I think it's way too early to think about how the first quarter impacts 2020 for us.
Yeah. Okay. Then with the next-gen tools and migrations you spoke to earlier, is any of that associated with the 500 basis points and margin accretion that you spoke to recently as well?
No. The scale and operational improvement that we illustrated in our margin long-term outlook is not counting on these next generation products making a meaningful impact for that planning horizon, which ends at 2020.
Yeah. I think the part of the reason for that is we've obviously invested a lot already, but now we're in the process of, "hardening" and also getting clients. We do have clients, by the way.
Yeah
each of the three next generation platforms. These are real platforms that we've invested hundreds of millions of dollars in over multiple years. We feel good about it. They're real. They're going to drive long-term efficiency, lower costs, stronger sales, better client experience. From a timing standpoint, I think it's clearly way too early, I think, for us to be factoring those types of improvements into our forecast. There's no question that whether it's in 2020 or the last half of 2020 or in 2021 or 2022, these investments are expected to have meaningful impacts on ADP's competitiveness and its profitability as well.
Okay. Thank you.
Thank you. This concludes our question and answer portion for today. I am pleased to hand the program over to Carlos Rodriguez for closing remarks.
Thank you. As you can see, we're off to a really good start, and we're happy that the initiatives that we have around enhancing our service, the innovation of our products, and expanding our distribution model are working. We have, obviously, a lot of confidence that I think the investments will continue to deliver the results we expected from those investments, especially in the latter half of fiscal 2018 and beyond. Over the last several months, obviously, we've been involved in this proxy contest, and I just want to acknowledge for a minute our associates, because obviously some of them may feel like their efforts have been put into question during this process.
As I mentioned, I think the distraction has been largely to a small group, but inevitably, our associates also hear some of the noise out in the market, and I just want to thank our associates for the resolve that they've had in delivering to our clients what the clients expect from ADP. I also want to thank them for the encouragement they've given to us to continue to move beyond the distraction, and continue to deliver valuable services to our clients. The dedication, and the attentiveness and the integrity, more importantly, of our associates is what makes this company great, and it's what our founder, I think, insisted on. I'm confident that with their help and their support, we're going to continue to make ADP successful.
I also want, by extension, to thank our shareholders and the confidence they've put in our management and our board. As we've gone around visiting and talking to investors, the encouragement that we've gotten from them, I think, has just strengthened our resolve to continue to do the right thing for them and also on their behalf. With that, I want to thank you again for joining us and thank you for your interest in ADP.
Ladies and gentlemen, thank you for your participation on today's conference. This does conclude the program, and we may all disconnect. Everybody, have a wonderful day.