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19th Annual Needham Technology, Media, & Consumer Conference

May 16, 2024

Mike Cikos
Analyst, Needham

Great. Thank you to everyone for joining us today. I'm Mike Cikos, the lead analyst covering infrastructure software here at Needham. As part of our tech conference, I'm pleased to announce that we have with us, C3 AI's Chairperson and CEO, Tom Siebel. Tom, thank you very much for joining us today.

Tom Siebel
Chairperson and CEO, C3 AI

Morning, Mike.

Mike Cikos
Analyst, Needham

Awesome. So this, this will be a 40-minute fireside. I have questions prepared on my side, but I want this to be as interactive as possible. So to the audience who's listening, you should have some sort of chat function in front of you. Please feel free to submit questions, and we'll make sure we get to those while we have Tom here. With that out of the way, though, Tom, just high level for some folks who are maybe dusting off the story or just newer to it, can you please give us an intro to C3 and how the business has evolved?

Tom Siebel
Chairperson and CEO, C3 AI

At C3 AI, we've been at work now for 15 years and have spent over couple of billion dollars building a software platform that allows organizations to design, develop, provision, and operate enterprise AI applications. So understand, we began when, you know, we ideated this before AWS existed. We began before Azure, before the Google Cloud, before the GPU existed, and so we're a little bit ahead of our time, and we spent over a decade building this platform that provides all of the services necessary to build these applications. And then we've used that platform to build, today, over 90 AI enterprise applications that address the value chains of consumer packaged goods, manufacturing, defense, intelligence, utilities, oil and gas, aerospace, what have you.

So as we power into the 21st century and the rest of the world has discovered AI, I think beginning about November of 2022, we're in a pretty good position to take advantage of this growing and very exciting marketplace.

Mike Cikos
Analyst, Needham

That's great, and probably bleeding in right after that, but obviously GenAI, GenAI hits the airwaves. Can you talk about how this impacts or evolves the market opportunity that C3 is going after?

Tom Siebel
Chairperson and CEO, C3 AI

I think the general predictions for, you know, for enterprise AI applications get to about a $600 billion-$700 billion software market. Generative AI more than doubles that. So I think the predictions for generative AI applications are order of, like, $1.2 trillion. So generative AI changes everything. It dramatically accelerates the market. It fundamentally changes the nature of the human-computer interaction model as it relates to these enterprise AI applications, and it is a very rapidly growing, a high-intensity marketplace in which we're very active. I think we have 30 turnkey enterprise AI applications in the marketplace today for manufacturing, for aerospace, for oil and gas, for supply chain, demand chain, for Workday, for ServiceNow, for Salesforce, and what have you. So that's a very large and growing market opportunity for us.

Mike Cikos
Analyst, Needham

That's great. And one of the things that I wanted to talk with you, as well, is about the pilots, but maybe if we just take a step back, rather than just digging right into pilots, can you talk about the transition in the revenue model, and where these pilots... What are they expected to do versus what the revenue model looked like for C3 before that?

Tom Siebel
Chairperson and CEO, C3 AI

Yeah. Some quarters ago, as you're aware, I think about eight quarters ago, we changed our pricing model from subscription-based to consumption-based, subscription-based being where people would pay like $20 million, $30 million, $40 million, $50 million in advance for the use of our products, to a consumption-based model that made our products much easier to adopt, where we would bring production-level applications alive in, say, six months with a pilot for $500,000, and then if they like it, keep it, and then they pay per CPU hour. So it's very much a value-based usage-based model. Makes our, you know, it makes our products much easier to adopt. The effect of it was, as we predicted, I mean, that the growth rate of the company had to diminish, okay, and it did diminish.

It went down to, went down to below zero, I think, and then as we tiered in with a much larger number of transactions that oh, by the way, a consumption model, a pricing model is revenue neutral to us, over, say, 10 quarters versus the subscription model. It's just the revenue is now over, or the payments come in over time rather than the payment commitment coming in upfront. But now we've seen an acceleration in recent quarters, we've seen an acceleration of our revenue growth rates from, I think, they went negative at one point to zero, to 4%, to 7%. I think last quarter, as I recall, the order of 16% revenue growth.

Mike Cikos
Analyst, Needham

Great, great, and I think that follows a similar theme we've seen in broader infrastructure software. The idea that, that for right or wrong, the hyperscalers and their usage model has essentially trained organizations to think about infrastructure as a utility, right? Pay by the drink.

Tom Siebel
Chairperson and CEO, C3 AI

Yeah.

Mike Cikos
Analyst, Needham

Um-

Tom Siebel
Chairperson and CEO, C3 AI

So the actual numbers I see, it went from Q4 of last year was 0% revenue growth, Q1 11%, Q2 17%, and last quarter was 18% revenue growth, which would put us at or near the top decile of the software universe. And so we're seeing a significant acceleration in revenue growth as a result of the transition now into consumption-based pricing. So it is working out exactly according to plan.

Mike Cikos
Analyst, Needham

... Right. And I'll say 18% revenue growth in the most recent quarter, 23% on the subscription side-

Tom Siebel
Chairperson and CEO, C3 AI

Right.

Mike Cikos
Analyst, Needham

-which is exactly what you're driving towards. So I, I get it. I think with the, the most recent quarter, when you guys reported earnings in February, the company was citing momentum with pilots. And so, can you talk about, again, we're, we're a couple of quarters now into this transition, but how has the pilot generation gone versus your expectations? The, the rate at which customers are engaging in these pilots, just because, again, the, the lower price point helps reduce some of that friction, and I, I would think accelerates velocity in the business, right? So, so how has that pilot momentum-

Tom Siebel
Chairperson and CEO, C3 AI

There were 90 transactions we closed last quarter, but it was probably on the order of 40 or so to 50. Back in the old days, it used to be on the order of, you know, let's say we, you know, 2019, 2020, when we went public, you know, it might be an order of 10 transactions in a quarter. So we're seeing soon an order of magnitude more transactions in a quarter. The pilots make it very easy for our customers to adopt our technology. The generative AI pilot, as I think, we're bringing a production application live in about 12 weeks for $250,000. An enterprise AI application, we're bringing a production application. I mean, a tough production application.

Think supply chain optimization, think predictive maintenance for production line in a pharmaceutical company. We're bringing it live in six months for $500,000, and then, we're seeing about 70%-80% of those pilots convert into production, which is about what we anticipated. It's, you know, dramatically increased the number of transactions that we do every quarter.

Mike Cikos
Analyst, Needham

You are still seeing customers make multi-year commitments to C3 here. So I'm just curious, like, what is driving that customer choice for those longer term commitments? It feels like it's a commitment to C3, right? So are there incentives to drive that, or is it just a function of, "Hey, I can capture a better price on the vCPU by going longer term?

Tom Siebel
Chairperson and CEO, C3 AI

Yes, it's a little bit counterintuitive.

Mike Cikos
Analyst, Needham

Yeah

Tom Siebel
Chairperson and CEO, C3 AI

... because, you know, the idea is, if you like the application, keep it and pay $0.20-$0.50 per CPU hour and just pay for it by the drink. But many customers, after completing the pilot, decide that what they really want is price certainty, and that, you know, the-- and so now they're willing to engage in, you know, one-, two-, three-year committed transactions with a, you know, minimum commitment to us over that period of time. The trade-off being price certainty for them, and that actually came as a little bit of a surprise to us. But it is a significant number of the transactions are kind of multi-year commitments.

Mike Cikos
Analyst, Needham

That's great to hear. And, on the topic of GenAI, I'd be curious. I know how new this all is, but I think one of the things, this is not a comment to C3, but just broadly, investors have kinda struggled with the idea that there's still a large amount of exploration taking place. Whereas, some of these projects are not yet moving into production. It feels like it's a little bit different for you guys because you are delivering some of those turnkey applications, right? So are you starting to see an inflection, or have you already seen an inflection in GenAI projects moving into production at this point?

Tom Siebel
Chairperson and CEO, C3 AI

Yeah, Gen AI is huge, and, you know, it's everything from, let's say, law firms. A law firm, a leading law firm in the United States, we trained their Enterprise Learning Model on the... You'll be able to relate to this. On the corpus of SEC.gov. So we loaded every S-1, every 10-K, every 10-Q, to train the Enterprise Learning Model. So when this law firm wants to write the next S-1 for whoever comes public next, I don't know, Databricks or Anthropic or whoever it is, okay? They put in the name, address, the financials, the risk factors, hit the carriage return, and it generates the first draft of the S-1 in an hour. Well, hey, that used to take seven associates two weeks.

So the, you know, other applications that are just, you know, kind of, they make all the sense in the world. You know, where we have, I think, the city of Riverside or the county of Riverside, where we have all the county regulations, building regulations, statutes, taxes. Come on, nobody understands that stuff, okay? And you load that in, you know, even the people who run the county don't understand it, really. And you can put, you know, all of the, all of that information into an Enterprise Learning Model. Ask any question about zoning, taxes, parking, whatever it might be, property setbacks, and it gives you the right answer the first time. Another example would be Affordable Care Act, Obamacare.

These states that administer Obamacare, I mean, goodness, the rules, regulations, and documents associated with Obamacare are biblical in scale, okay? And, you know, thousands and thousands of PDFs, websites, and documents about how to enroll, where to enroll, and the way that it works today is you call a call center. In many states, like California, the average call center call length is, like, 41 minutes, okay, with a call center agent, which I think you're on hold for probably 38 of those 41, and the average answer is probably 90% wrong. Well, now we can load that corpus of information about the Affordable Care Act nationally and the intersection of the Affordable Care Act, say, with New Jersey or California, into an Enterprise Learning Model, and you can ask any question about the Affordable Care Act. What's covered? What's not covered?

What's in plan? What's not in plan? How do I get my grandmother in Fresno, you know, in the plan? You know, what if I need dental work? And it gives you the right answer the first time. Even better, it operates in 131 languages. So the, all of the documents in the state of California or the state of New Jersey, for example, are in any language you want, as long as it's English. Well, now you can ask the question in Spanish, you can ask the question in Mandarin, you can ask the question in Italian, and you get the answer in Spanish, Mandarin, or Italian. So it's, you know, the applications of generative AI are really very interesting.

One of the things I'm particularly excited about is that in addition to those kind of no-brainer use cases, high-value use cases, I mean, let's look at Health and Human Services, Social Security, and Veterans Administration, okay? The budgets there are order of $2 trillion, okay? They have, I believe they have an order of $200 billion this year, okay, in the federal budget, to increase the levels of customer satisfaction. Natural application for generative AI.

Mike Cikos
Analyst, Needham

Yeah, yeah. Yeah. I, I think one of the things that we're still trying to figure out on our side, and it, it varies where you're deploying it, right? But, for example, there are companies in for code development, where developers are seeing GenAI result in a 50%-60% productivity improvements. Or, and I think Bill McDermott, over at ServiceNow, has described GenAI as a force multiplier. So curious, to the extent that your customers have come back to you, you guys have done your own independent studies, but, how is it you're, you're quantifying, or are you able to quantify what these productivity improvements from GenAI are at this point? Or is it still, it depends on use case, it depends on application, it's still a little bit early to be going down that route now?

Tom Siebel
Chairperson and CEO, C3 AI

Well, let's take the case with the law firm.

Mike Cikos
Analyst, Needham

Mm-hmm.

Tom Siebel
Chairperson and CEO, C3 AI

I mean, it used to take them, you know, five associates two weeks to generate the S-1. Now we get the first draft of the S-1 in an hour. Do the math, okay?

Mike Cikos
Analyst, Needham

Mm-hmm.

Tom Siebel
Chairperson and CEO, C3 AI

Or it used to take 41 minutes, you know, for the Affordable Care Act, Care Act to give the citizen the wrong answer. Now, in two minutes, you give the right answer. Do the math. I mean, so this is productivity increase order of, you know, two orders of magnitude. So, I mean, it's huge.

Mike Cikos
Analyst, Needham

Yeah.

Tom Siebel
Chairperson and CEO, C3 AI

Or we're using one of our largest applications that we've talked about before, is predictive maintenance for the United States Air Force, where we loaded all the datasets for F-15, F-16, F-18, F-35, KC-135, et cetera, into a unified image, including the telemetry. And a B-1 bomber alone has; each one of these airframes has 42,000 sensors emitting telemetry in, like, 8-Hz cycles. So this is a large dataset, and what we're doing there, this is what they call readiness in the military. In the private sector, we call it predictive maintenance, where we're identifying system failure and subsystem failure before it happens, maybe 50 to 100 flight hours. Auxiliary power unit, flap, flap actuator, igniter in the afterburner, whatever it might be.

Well, if we can identify it before it fails, we can have the personnel and the materiel converge with the airframe, again, fix it at night in Munich, and it doesn't fail. So we're increasing availability of aircraft for the United States Air Force by order of 25%. This is the largest AI system, one of the largest AI deployments of any kind on Earth, and the only AI system of record that I'm aware of in all of the Department of Defense. Now, the interface of this, like all the enterprise applications that we've seen, is pretty technical, and it's designed for, you know, somebody who is a technical aircraft expert in aircraft operation to operate. Now, when we put generative AI on top of that, the user interface becomes the Mosaic browser. Ask any question in English and get the answer right now.

So even the Chairman of the Joint Chiefs of Staff can use this, and I'm not suggesting that he isn't a bright guy, 'cause this guy is a very bright guy, but he's not used to... You know, now he has a user interface that everybody in the world knows how to use. Mosaic, I mean, you know it as the Google interface, but, but it isn't, okay? It came out of the University of Illinois in 1993, and it's Mosaic. You type in any question: What are my readiness levels for F-35 squadrons in Central Europe? It gives you the answer right now, okay? Tells you where they are. It takes you to ground truth. It doesn't hallucinate, it doesn't exfiltrate, and there's no IP problem. So we've solved all of the problems associated with generative AI.

If I could just take one second, for those of you who are interested in generative AI, I've been looking for a good book on this subject for the last year, and it's all drivel, okay? There is one. Get it on the internet, okay? You get it on the internet for—it's by, written by the name of Stephen Wolfram, who, you know, is a distinguished physicist and member of the Academy. It's called, you know, What is ChatGPT Doing and How Does It Work? In 91 pages, okay, you will know more than anybody in your organization about how these large language models work, what they do, what they don't do, and to what extent is there voodoo involved, and there is voodoo involved. But anybody...

I'm actually printing 10,000 copies of this book just to give away, but I encourage anybody who's interested in this subject, and everybody on this call should be interested in the subject. Download the book. If you don't like it, send me an email. I'll give you a money-back guarantee.

Mike Cikos
Analyst, Needham

Thank you. We get a fireside with Tom Siebel and homework to do as well. But no, if I could just come back to the revenue model, 'cause I do wanna touch on federal. I'll come back to that. But for the revenue model as well as you guys are building these pilots, right, there's two benefits to the C3 model. The first is, customers bringing over more workloads, and then the second is, increased consumption on existing workloads. Right, so how do you think about the mix of those two pieces as far as drivers of growth? I feel like in the near term, it's probably more from additional workloads or applications. Over the longer term, it's just increased consumption of those applications once you have like a larger volume of those applications on the platform.

Is that fair?

Tom Siebel
Chairperson and CEO, C3 AI

Yes. Let me say, the real benefit of the C3 model is something different than that, okay?

Mike Cikos
Analyst, Needham

Go, go right ahead. Go right ahead, yeah.

Tom Siebel
Chairperson and CEO, C3 AI

It's the fact that this is a platform play.

Mike Cikos
Analyst, Needham

Mm-hmm.

Tom Siebel
Chairperson and CEO, C3 AI

Now, of these 90 applications that we've built, predictive maintenance for offshore oil rigs, okay? Fraud detection in financial institutions, supply chain optimization at Cargill. These sound like very different applications, but in fact, 90% of the code that's running in all these use cases is identical across all of our customer base. So it is a software platform play, and that is a big deal. Now, where does the growth come from? The growth comes from new customers. The growth comes from additional customers of existing use cases, like the predictive maintenance application for the Air Force, where we have, I think, 1,000 users today, and that will, and I think we cover 22 airframes today, and we're going to 40 airframes. So that will, we'll get additional users there, then we'll move...

You can imagine that application will move from the Air Force to the Navy, the Navy's got a lot of airplanes, okay, as does the Army. So that will move across the services. So it's that's additional use cases of the same application, additional users. At the same time, we're engaged with the Department of Defense, okay, in entirely different use cases. Contested logistics for TRANSCOM, contested logistics for DLA, generative AI for NRO. And so there's additional use cases, additional customers in use cases that we have and, you know, and then growth through additional markets. I think we operate in probably nine industries today. Yeah, utilities, oil and gas, manufacturing, aerospace, defense, intelligence, what have you. But soon, travel and transportation, government services, holy moly!

How big has state and local become? I mean, we started state and local, what, two years ago? I think last year, last quarter, I announced it was something like maybe 39% of our bookings. I could be wrong, but I think that's about right. So, I mean, that's a huge business.

Mike Cikos
Analyst, Needham

Alright, so that's exactly where I wanted to go next. Like, what's interesting, last quarter, again, you guys said federal sector revenue was up 100% year-on-year. Bookings up 85% year-on-year, right? And the bookings from state and local +29%, federal A&D is +25%. One of the things, and maybe this is no knock on federal or state and local or A&D, but they tend to be thought of as being behind maybe some faster-moving other pockets or sectors within commercial. Are you surprised with how quickly federal is moving with AI, or how do you explain the... 'Cause they are investing heavily in this right now.

Tom Siebel
Chairperson and CEO, C3 AI

Well-

Mike Cikos
Analyst, Needham

What's your take on that?

Tom Siebel
Chairperson and CEO, C3 AI

I think as it relates to defense and intelligence, we're dealing with an existential issue.

Mike Cikos
Analyst, Needham

Mm-hmm.

Tom Siebel
Chairperson and CEO, C3 AI

I mean, these people are preparing for war, okay? I think there's a lot of concern in, you know, a number of theaters. I think most particularly China, okay, and we are in an AI arms race with China. So as it relates to these new technologies and the new generation of warfare, be it subsurface, be it space, be it cyber, okay, be it, you know, whatever, be it, be it aircraft, be it surface warfare, the infantry, yeah, AI is at the heart of all these systems. And so the people who run the services and the Pentagon, they know this, so they're investing in a huge way in AI and generative AI to make sure that we can defend the free world. And so there's a very real sense of urgency there, and the investments are substantial.

If we look at now, DoD budget, I think is order. Or excuse me, U.S. federal budget is order of $7 trillion. Used to be, like, $3 trillion, but last few years, it's come up to $7 trillion. Okay, and, you know, and DoD is relatively rounding error. I mean, the defense budget is order of, I think, $850 billion or $900 billion. I mean, all the money is in, you know, health and human services. Health and human services, $2 trillion alone. So it's all in, you know, Social Security, health and human services, veterans, what have you. We look in that area, in those areas alone, I believe they have order of $200 billion in the budget just to increase customer service. Okay, for health and human services, CMS, Social Security, Veterans Administration.

Mike, that's gonna be all about generative AI. So yeah, they're investing in what we look at, Veterans Administration, which is something of a operational disaster, and, you know, they want to reinvent and digitally reinvent, okay, the Veterans Administration. Hey, that's all about supply chain, demand chain management problem, which is an AI application. So, you know, I think governments are committed, states are committed, okay, to adopt AI to provide higher quality of services to their constituents. Department of Defense and the intelligence community has a mandate to defend the free world, and AI is very much part of that, so we're seeing a lot of growth. This goes all the way down to state, local, law enforcement, code administration, what have you.

Mike Cikos
Analyst, Needham

... Great, great. And again, just given the success you guys have demonstrated there, I'd be interested, like, how do those sales cycles or negotiations differ from, not typical, but from private sector, right? 'Cause again, you guys have been there now for multiple years, and you are demonstrating strong success with government, federal, whether it's state or local. So how does that differ as far as sales cycles or negotiations?

Tom Siebel
Chairperson and CEO, C3 AI

Well, you have to pay your dues to get in the door. I think we started working about 2013 or 2014 working with the federal government. I think it might have taken us until 2018 to close our first contract. Okay, and then another, and another, and another, but just like the private. So it is, it's a little tougher to get started, okay? But once you demonstrate success, people know who you are, and the sales cycles can happen pretty quickly. And so with, with our, with our model, where we're not, you know, we're not trying to go in the door winning, you know, $100, $200, $300, $400 million RFPs, like, you know, like, you know, Northrop Grumman and Lockheed Martin.

You know, we're starting off small and growing it, growing it, growing it, and I think that, you know, you will get to the applications like the United States Air Force, that's become a pretty big business.

Mike Cikos
Analyst, Needham

Great. If I just shift gears for a second, a little bit off the beaten path, but I know you were actually one of the first people, I think, that was out there talking about data center constraints, right? Which has increasingly become a central concern among a lot of AI players. I guess would be curious to get an update on your thoughts, but what is being done to combat some of those data center constraints? Like at what scale does this just become a more serious headwind, or is it already a headwind?

Tom Siebel
Chairperson and CEO, C3 AI

You know, Mike, I think we've moved beyond that a little bit.

Mike Cikos
Analyst, Needham

Mm-hmm.

Tom Siebel
Chairperson and CEO, C3 AI

I don't think the perception today is there's a constraint on data center and a constraint on silicon. You know, and yes, there is a constraint, you know, as it relates to NVIDIA and how fast they could get TSMC to build GPUs for them. But I think the real constraint is not that. The real constraint is availability of power, and, you know, the grid infrastructure is maxed out, and the people who operate the grid in the United States have been focused on things other than providing, you know, more energy, you know, at lower cost. And so, the base load is kind of constrained.

So if you wanna build a data center, okay, in Silicon Valley today, for example, the only thing that prevents you from doing that is availability of power. The utility operators here cannot provide you power for a data center, and this is true all across the United States. So I think the real constraint is not gonna be data centers. It's not gonna be silicon. Power is a very real constraint. Unless we get after that, you know, this is gonna be, you know, it's gonna be a real problem.

Mike Cikos
Analyst, Needham

Yeah, yeah, and to your point-

Tom Siebel
Chairperson and CEO, C3 AI

Not only, not only for AI, I mean, really, in the big picture-

Mike Cikos
Analyst, Needham

Yeah

Tom Siebel
Chairperson and CEO, C3 AI

... who, who cares? I mean, we need to run hospitals, okay? We need to run-

Mike Cikos
Analyst, Needham

Yeah

Tom Siebel
Chairperson and CEO, C3 AI

... you know, you know, we, we need to run police departments. We need to run the military. We need to run trucks, and the power issues in the United States and Europe are becoming really quite critical.

Mike Cikos
Analyst, Needham

Yeah. That's actually where I was gonna go next. It's not just a U.S. phenomenon. Like, I think Ireland has a moratorium, essentially, on... They're not letting you build new data centers in Ireland until 2027 or 2028, I think it is. So I hear your point.

Tom Siebel
Chairperson and CEO, C3 AI

Ireland is just crazy. I mean, you shut down all your nuclear reactors, you shut down all your coal reactors, and you think you're gonna power Germany with solar power? Hey, you ever been to Germany? Okay, how many months does the sun shine? Okay, not 12, okay. So let's get a grip here. So you're right. It's not just the U.S., it's, you know, non-rational policy that is going to become an economic reality. It is an economic reality today.

Mike Cikos
Analyst, Needham

I think one of the other things, if I just come back to the model here, I know that C3 has expected some short-term pressure on operating margin, partially due to investments being made to upgrade customers to the latest platform. You guys put a lot to this Version 8.3. Can you explain what is required to have those customers get upgraded to V 8.3 on their part?

Tom Siebel
Chairperson and CEO, C3 AI

Yeah, we are in the process of moving all of our customers over onto Version 8. And Version 8 is, I don't know, four or five years' worth of work of engineering, and it's an order of magnitude faster. It includes generative. It is a superior application in every way. That being said, it was a major rewrite of our application foundation, and the applications are not backward compatible. So we need to refactor the existing applications at our customer sites to run on Version 8, and it takes a little time, and we're making a lot of progress. And we're investing in all the customers to make sure they get onto Version 8 quickly. We're on track, and it's all good.

But it is not, it is not, you know, Version 7 applications are not—Version 8 is not backward compatible with Version 7, like, you know, an app like, like R/3 was not backward compatible to R/2 at SAP. And this is just the reality of sometimes when you make, you know, a dramatically improved product, it doesn't have backward compatibility. And so we're making some investments, and it has, you know, some impact on gross margin. That being said, I think the financials look pretty healthy to me.

Mike Cikos
Analyst, Needham

Right. On that upgrade path, so is the expectation that all customers will upgrade? Like, do you have a timeline for when you could potentially deprecate some of those older versions that you had been previously servicing in Version 7?

Tom Siebel
Chairperson and CEO, C3 AI

You know, without having the specifics in front of me, it would be amazing to me if this fiscal year, that began May 1st, that if all of our customers will convert to Version 8. It would be non-rational for them not to. I mean, it's just-

Mike Cikos
Analyst, Needham

Mm-hmm

Tom Siebel
Chairperson and CEO, C3 AI

much more cost-effective, it's much more powerful, it's faster, it's easier to use, it has a lot more capability. And you can expect this year that 100% of our, our customers will convert to version eight.

Mike Cikos
Analyst, Needham

With Version 8, too, I guess maybe a little bit more forward-looking, but is the expectation that, hey, if whenever we come out with Version 9, whenever that might be, to build in backwards compatibility or no? Is that just the nature of how this is built?

Tom Siebel
Chairperson and CEO, C3 AI

You can expect, at all cost, we really try to get backward compatibility-

Mike Cikos
Analyst, Needham

Yeah

Tom Siebel
Chairperson and CEO, C3 AI

...with every upgrade. And we're not planning anything in our horizon right now that's not backward compatible with the previous release.

Mike Cikos
Analyst, Needham

Got it. If I just think about the management team over at C3, obviously, we have the new, well, not new, your Chief Accounting Officer, Mr. Lath, is now the CFO. I think he assumed the role in early March, right? So the question would be, how the first two months have been since he assumed that role, and then what do you expect him to bring to the position?

Tom Siebel
Chairperson and CEO, C3 AI

Well, well, Hitesh is a star. I mean, he spent 23 years in public accounting at Ernst & Young. He was responsible, you know, he was the senior auditor in charge of, you know, the Oracle account, you know, for example. So the guy's been in and around the software business. He is an expert in accounting. He is surrounding himself with absolutely an expert team. He was the perfect guy to transition into the CFO role as he was our chief accounting officer, and he knew the organization cold. Hitesh is a star. He is surrounding himself with very talented people, and I'll be surprised if he doesn't build the most powerful and productive F&A organization in the software industry. So Hitesh is a great addition to the management team.

Mike Cikos
Analyst, Needham

Got it, and just rounding out the management team here, but a little bit different. I know that the company recently appointed Alan Murray to the board of directors as well. So twofold question: one, with Mr. Murray joining, did you actually increase the size of the board, or was that a replacement? And then the second is, what was the attractiveness of adding Alan to the board of directors?

Tom Siebel
Chairperson and CEO, C3 AI

Alan, we increased the size of the board with the addition of Alan.

Mike Cikos
Analyst, Needham

Mm-hmm.

Tom Siebel
Chairperson and CEO, C3 AI

I mean, Alan is, to the extent that you know Alan, he is a very bright guy. He is very well-read, and he is extraordinarily well-respected by virtually every CEO in the world. So we are, you know, extraordinarily fortunate to have Alan as joining the board of directors of C3 AI. As you know, we do have a very distinguished board, and I think it's, you know, more distinguished with the addition of Alan. So we're, that's, I mean, he's a really neat human being, a very bright person, extraordinarily well-respected, and I'm certain he will bring a lot to the table.

Mike Cikos
Analyst, Needham

That's great. We probably have time for maybe one or two more questions. Just as a reminder to folks tuned in, please feel free to submit questions. I think, at least on my side, if I could just shift over to the go-to-market. Obviously, you guys have been fine-tuning this model now for a couple of quarters. But just as a reminder, as we're coming into a new year now, like, those sales reps, what is the compensation basis when thinking about pilots and conversions, right? Are they compensated based on driving pilots and then consumption thereafter? Is that the fair way to think about how they're being incentivized to drive business to C3?

Tom Siebel
Chairperson and CEO, C3 AI

Sales reps are compensated on revenue. It's very simple.

Mike Cikos
Analyst, Needham

Mm-hmm.

Tom Siebel
Chairperson and CEO, C3 AI

It's like an old enterprise—you know, 1980s, 1990s enterprise software model. So it's very simple. They're compensated on revenue. Revenue from pilots, revenue from consumption, revenue from production applications. You know, as an investor, you know, final thought, if we want to look at C3, if we look at kind of the value stack of of AI, which I think most people agree is not ephemeral, and most people agree today that this is a large addressable market opportunity. So at the bottom of this stack, we have silicon. Above that, we have infrastructure, above that, we have foundation models, and on top of that, we have enterprise AI applications. C3 AI plays at the top of this stack, enterprise AI applications.

Now, just like the PC market, just like the mini computer market, the early stages of the market, most of the value was in the silicon and the infrastructure. Think about the PC that you had in 1990, okay? I mean, most of what you paid for was hardware, okay, and the CP/M or the Windows operating system that ran on top of it. And you might have 200 or 300 million, three, or $300 of software running on top of that computer from VisiCalc or wherever you got it, okay? Now, that PC on your desk, okay, it cost your company or cost you in terms of depreciation, about $200 a year for that hardware.

It cost you about $200 a year for the infrastructure, and by the time you add up all the applications that you're running on it, be it Bloomberg, SAP, CRM, what have you, you have $8,000 a year in applications. Well, this same game is gonna play out in AI. As we move into a $1 trillion marketplace, the bulk of the value is gonna be in the applications. The silicon will get commoditized. It always gets commoditized. The infrastructure gets commoditized. It always gets commoditized. What doesn't get commoditized in the long run is the applications, and that's where C3 AI plays. The game that we're playing is to see if we can establish and maintain a market leadership position in enterprise AI. Hey, we have 90 applications in the market today, very successfully, and so that's the investment thesis, and, you know, we might fail.

You know, we might end up, end up being number two or three. Okay, there, there's your bear case. So it, you know, that's what the big picture looks like, Mike, and that's what we're after, and we're getting after it. We're all having a lot of fun. I think we've been leaders in the industry for many years. Hey, I was talking about enterprise AI before anybody talked about AI, and we're now... You know, people talk about the AI hype cycle. I'm sure there's some truth to that, but we're in the AI implementation cycle at very large scale, in small organizations, in medium-sized organizations, and in large organizations around the world.

Mike Cikos
Analyst, Needham

Awesome. Well, with that, we'll close it out, Tom, but thank you so much for the time, and thank you to the audience here as well. Thank you.

Tom Siebel
Chairperson and CEO, C3 AI

Thank you, Mike!

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