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Earnings Call: Q3 2024

Nov 20, 2024

Operator

Good morning and welcome to Auna's Third Quarter 2024 earnings conference call. My name is Rob, and I will be the operator for today's call. At this time, all participants are in a listen-only mode, and please note that this call is being recorded. There will be an opportunity for you to ask questions at the end of today's presentation. Now, I'd like to turn the call over to Ana Maria Mora, Head of Investor Relations. Ma'am, please go ahead.

Ana María Mora
Head of Investor Relations, Auna

Thank you, Operator. Hello, everyone, and welcome to Auna's conference call to review our third quarter results. Please note that there is a webcast presentation to accompany the discussion during this call. If you need a copy of the presentation, please go to our Investor Relations website or contact Auna's Investor Relations team. Please note that when we discuss variances, we will be doing so on a year-over-year basis and in FX neutral or local currency terms with regard to Mexico and Colombia, unless we note otherwise. Let's move to Slide 2. Before we begin, we would like to remind all participants that our comments today will include forward-looking statements. In addition to reporting audited financial results in accordance with International Financial Reporting Standards, we will discuss certain non-IFRS financial measures and operating metrics, including foreign exchange neutral calculations.

Investors should carefully read the definitions of these measures and metrics included in our earnings press release of yesterday to ensure that they understand them. Non-IFRS financial measures and operating metrics should not be considered in isolation as substitutes for or superior to IFRS financial measures and are provided as supplemental information only. Before we begin our remarks, please also note that certain statements made during the course of today's discussion may constitute forward-looking statements which are based on management's current expectations and beliefs, and which are subject to a number of risks and uncertainties that could cause actual results to materially differ, including factors that may be beyond the company's control. These include, but are not limited to, expectations and assumptions related to the integration and performance of the businesses we acquire. For a description of these risks, please refer to our Form F-1 filing with the U.S.

Securities and Exchange Commission and our earnings press release. Slide 3, please. On today's call, we have Suso Zamora, our Executive Chairman and President, Gisele Remy, our Chief Financial Officer and Executive Vice President, and Lorenzo Massart , our Executive Vice President of Strategy and Equity Capital Markets. They will discuss Auna's consolidated and segmented financial and operating results for the third quarter and will provide updates on our various strategic growth initiatives. After that, we will open the call for your questions. Suso, please go ahead.

Jesús Antonio Zamora León
Executive Chairman and President, Auna

Thank you, Ana, and thank you all for following Auna and for joining our results call today. The growing strength and earnings potential of Auna's vertically and horizontally integrated regional platform was evident again in this third quarter, with our Adjusted EBITDA increasing 23% on an FX neutral basis and our margin expanding 1.4 percentage points. In Mexico and Peru, Adjusted EBITDA rose to record highs. In Peru, we continue to harvest past investments. The consistent and strong performance of our fully integrated healthcare plan business there demonstrates again the robustness and earnings power of our business model when operating at maturity and scale, as well, of course, the advantages of our growth strategy. We are replicating this success in Mexico, a far larger and more under-penetrated private healthcare market. Our progress implementing the Auna Way there is still encouraging and shows stronger results.

Productivity among our physicians continues to improve, along with a growing mix of more profitable, high-complexity services. In Colombia, the regulatory interventions have been recent, and in particular in Nueva EPS, as the intervention teams have changed, yet in a more stable operating mode. There, we have witnessed a growing relationship that is now keenly focused on collaboration on collections. Notwithstanding our strong rapport with payers and our assessment, there is a clear willingness to pay all outstanding receivables. We increased provisions to reflect the increased risk of timely payments this quarter. This, of course, impacted profitability. Further, we continue to emphasize cash flow over growth to ensure our cash cycle in Colombia remains positive. Colombia is integral to our scale advantages and excellence in medical practices, and we remain bullish on this healthcare market in the medium to long term.

Lastly, on this slide, our growing EBITDA drove debt leverage below four times for the first time since our acquisitions in Mexico. This is the eighth consecutive quarter that we lowered our leverage since the acquisition in 2022. Let's move to Slide 5 to review our consolidated results. On an FX neutral basis, our regional platform revenues increased 13% year-over-year to PEN 1.1 billion, led by Mexico and Peru, which grew 16% and 13%, respectively. That top-line growth, combined with increasing operating efficiency and synergies, drove operating profit to PEN 229 million for the quarter, an increase of 23% when excluding the benefit of a one-time reversal of the holdback related to our acquisition of OCA. During the quarter, average occupancy across our healthcare services increased 3.8 percentage points to 67%. Importantly, we also saw capacity utilization rise with regard to high-complexity services such as radiology, cardiology, and urology.

At OncoSalud Peru, which is our fully integrated healthcare business, memberships in our healthcare plans grew just over 4% to nearly 1.3 million, while memberships in our oncology plans increased about 2% to a little more than 979,000 policyholders. Lastly, our oncology MLR decreased a percentage point to 53.7% from the last quarter, remaining at a healthy level. Turning to Mexico in Slide 7, please. Revenue at healthcare services in Mexico accelerated in the third quarter, increasing 16% in local currency, validating the implementation of the Auna Way. Adjusted EBITDA also accelerated, increasing 34%. As you can see in the chart on the right side of this slide, Mexico's Adjusted EBITDA margin increased 4.7 percentage points to just under 36%. We achieved this despite the investments that we continue making to implement the Auna Way at our healthcare facilities in Monterrey.

Top-line and Adjusted EBITDA growth were driven by a still improving mix of high-complexity services and increases in related total and operating capacity, which continues increasing slowly but surely on a quarterly basis since the beginning of the year. Another contributor was productivity, which continues to rise among our existing physicians as well as those we had been recruiting. All of these significant improvements reflect our progress in implementing the Auna Way, which results in improved operating standards, medical protocols, related skills, physician engagement, and most importantly, patient care. As a reminder, this is an investment that scales nicely and predictably, as we've seen with our more mature business in Peru. With regard to OncoMexico, we are leveraging our 35 years of experience delivering integrated oncological services in Peru. As a reminder, this will be Mexico's first oncology insurance, which will be fully integrated into our healthcare services network.

We expect it to be a disruptive product, representing a new era in monoline insurance in the country, which has an addressable market multiple times the size of Peru's. OncoMexico remains in a pilot phase in 2024 and early 2025, leading up to its initial launch in Monterrey, initially in the B2B segment and subsequently in the B2C segment. We continue testing OncoMexico's commercial, clinical, and risk underwriting capabilities, in addition to building out a robust sales and marketing function for the product. Slide 8, please. In Peru, the most mature component of our regional platform revenue grew 13%, while Adjusted EBITDA increased nearly 50%, and margin expanded 5.3 percentage points to 21.6%.

The strong growth in profitability was driven by the increases in plan memberships, as well as by their higher average tickets, along with the healthcare network's continued transition towards higher complexity care and higher occupancy, resulting from maturing hospitals and efficiencies across the network. Adjusted EBITDA also increased as a result of optimizing service flows and strategically reallocating specialties among healthcare facilities, effectively implementing our pricing strategy in this market and achieving network synergies and efficiencies across operations. Let's move to Slide 9. Consistent with a cautious approach we have taken toward Colombia, with an emphasis on maintaining healthy cash flow, revenue growth there moderated to an 11% in local currency terms. The underlying business remains strong, however, with an increase in chemotherapy, surgeries, and hospitalization services improving the revenue mix, while operating occupancy increased 2.4 percentage points to 89%.

This was mainly driven by a surge in emergency care accompanied with moderate availability of beds due to efficiencies implemented in the facilities to accommodate our offer, given the current circumstances with our payers. Because payments from Nueva EPS have been less predictable, we have increased the provision for impairment losses. This resulted in the 18% decrease in Adjusted EBITDA that you see at the right of this slide, while impacting margin again, which decreased 4.5 percentage points to 12.4%. Excluding the provision, Adjusted EBITDA would have increased 11%, and margin would have been 17%. Nueva EPS has had changes in the management team as part of the regulator's intervention, generating more uncertainty, but we have a productive dialogue with them regularly. While the conversations with them are encouraging, we remain vigilant and continue to monitor the overall situation closely.

Keep in mind that the bulk of healthcare in Colombia is provided by private companies like ours. The regulator is mindful of this and therefore keen to see payers become compliant, again, with the requisite financial ratios. We still believe the situation is transitory, and we expect a resolution will be reached. To be clear, Colombia remains a key market for Auna. It is strategic to our business model, and our medium to long-term outlook has not changed for this segment. I'll now turn the call over to Gisele, who will provide a more detailed review of our third quarter financials. Please, Gisele.

Gisele Remy Ferrero
CFO and EVP, Auna

Thank you, Suso. Good morning, everyone. Let's continue with an overview of our consolidated financials for the quarter, beginning with our consolidated revenue on Slide 11. On an FX neutral basis, consolidated revenue grew 13% during the quarter and 12% year-to-date, led by our mature, fully integrated business in Peru. Mexico also drove top-line growth as the Auna Way gained traction in this key growth market, where we endeavored to replicate our success with this model. As Suso noted in his remarks, we have calibrated growth in Colombia, although it still grew low double digits. Let's turn to Slide 12. The quarter's top-line growth, coupled with operational efficiencies across Auna's platform, drove a 23% year-over-year increase in consolidated Adjusted EBITDA on an FX neutral basis, while our margin increased 1.4 percentage points to just over 22%.

Mexico's Adjusted EBITDA grew 34% versus the third quarter of 2023, as it benefited from an improved revenue mix. Adjusted EBITDA growth is particularly impressive when you consider the investments we have been making to build our capabilities at both local and regional levels in Mexico. Moving to the right of the bridge, Peru's consolidated Adjusted EBITDA margin in this quarter was 21.6%, increasing 5.3 percentage points from the third quarter of 2023, as shown near the center and top of the EBITDA bridge on this slide. This primarily reflects a more profitable services mix, increased operational efficiencies and synergies, as well as growing plan memberships. As explained, while operating performance remained strong in Colombia in the third quarter, we have begun dialing back growth in order to protect cash flow. We also recorded an additional 16 million soles of provisions for impairment losses in the quarter.

Excluding this impairment, consolidated Adjusted EBITDA would have been PEN 61 million, an 11% FX neutral growth with a 16.8% margin. Let's now move on to Slide 13, please. For the third consecutive quarter, our adjusted net income was positive. It was PEN 75 million in the third quarter. As shown near the left of the bridge on this slide, our operating profit benefited from an extraordinary income as a result of the reversal of the holdback obligation related to our OCA acquisition in Mexico. When excluding this reversal of PEN 44 million, operating profit was still up PEN 36 million versus the comparable period of last year. The quarter benefited from a positive foreign exchange gain shown near the middle of the bridge.

The gain was primarily due to the appreciation of the Peruvian sol relative to the Mexican peso, which also reduced our net finance costs by PEN 23 million. Income taxes in the third quarter were PEN 30 million higher versus last year due to increased profits and lower tax credits in Mexico and Peru. Non-cash and extraordinary items and adjustments of PEN 26 million mostly related to the adjustment of the PEN 44 million holdback benefit, which impacts our adjustments negatively. Finally, the PEN 75 million of adjusted net income was PEN 0.98 on a per-share basis for the quarter, based on a weighted average number of basic and diluted shares. Let's now turn to Slide 14, please. Our cash position was PEN 200 million at the end of the third quarter. On a year-to-date basis, we have generated a solid PEN 629 million in pre-tax operating cash flow.

As shown near the left of the bridge on the slide, this is a 20% increase versus the first nine months of last year. Income taxes paid during the same period rose to PEN 154 million due to increased profits and lower tax credits, resulting in net cash from operating activities of PEN 475 million, up 9% versus the nine-month period in 2023. During the nine months of 2024, we invested PEN 173 million in investing activities, up 49% year-over-year. The PEN 107 million of CapEx that you see in red in the bridge was mainly for maintenance CapEx related to infrastructure, purchases of medical equipment for our hospitals and clinics, as well as the implementation of SAP across our regional platform.

Other uses of cash in our investment cash flows were the previously reported PEN 47 million of the earnout obligation related to the IMAT Oncomédica acquisition, and an additional PEN 18 million in payments that have occurred in the third quarter related to the holdback obligation corresponding to the OCA acquisition in Monterrey. As indicated in the upper part of the cash flow bridge, we generated organic free cash flow of PEN 368 million during the first nine months of this year, when excluding the impact of the amortizations of the earnout and the holdback obligations, and total free cash flow of PEN 302 million. Please move on to Slide 15. This quarter, we also crossed a very important milestone, as Suso mentioned in his remarks, with our net debt to Adjusted EBITDA ratio falling below four times and reaching 3.7 times.

This was the eighth consecutive quarter of improving leverage. Getting below that threshold indicates that we are well on our way towards achieving our medium-term target of less than three times net debt to Adjusted EBITDA, given Auna's solid EBITDA growth trajectory. Regarding Auna's credit facilities, at the end of the third quarter, we had approximately $196 million in revolving credit facilities, which includes a $40 million increase in credit lines from the previous quarter. With respect to the remaining stub of our 2025 bonds, Auna is pursuing a couple of different alternatives to refinance these notes and expects to close the refinancing, subject to market conditions, in the near term. To summarize this slide, our debt leverage and maturity profile remain healthy, and we are still adequately funded to continue executing our growth strategy. That concludes my review of our financial results.

I'll now hand the call back to Suso, who has a few closing remarks before we open the call for your questions.

Jesús Antonio Zamora León
Executive Chairman and President, Auna

Thank you, Gisele. To summarize our performance and outlook, Peru maintained its outperformance, further demonstrating the earnings power of our business model when it's operating at maturity and scale. Mexico's EBITDA also increased to a record high. We expect to continue driving growth in this massive and highly underpenetrated market. As we continue implementing the Auna Way in Mexico, we expect our performance to accelerate there as we attract additional physician talent, improve doctor productivity, and increase the mix of high-complexity services at our current healthcare facility in Monterrey, which has one of the country's fastest-growing economies. Colombia remains strategically important with regard to Auna operating with regional scale and to achieving excellent patient outcomes through excellent medical practices. For the foreseeable future, we are focused on maintaining a positive working capital cycle until the situation with payers returns to normal.

We're very excited about the growth potential of OncoMexico, intending to replicate the long-term success we have had with OncoSalud in Peru. We continue building and testing OncoMexico's capabilities during its current pilot phase, and we're looking forward to a successful launch. Looking ahead, we also remain excited about the significant progress that we continue to make investing in and scaling Auna's vertically and horizontally integrated regional healthcare platform with our proven business model, and we are only just getting started penetrating private healthcare in Spanish-speaking Latin America, which is largely fragmented and inefficient, and for which demand is substantial. Accordingly, we will continue to innovate, to modernize, and to expand access to integrated healthcare in the region, always with patient centricity and value-based care foremost in our minds. That concludes our remarks. Operator, please open the call for questions.

Operator

At this time, we will open the floor for questions. As a reminder, you can also submit your questions online by using the Q&A function of the webcast platform. The first question comes from Mauricio Cepeda of Morgan Stanley. Your line is live.

Caio Moscardini
Senior Equity Research Analyst, Banco Santander

Hi, good morning, Suso, Gisele, Lorenzo. Thank you for the opportunity here. We have two questions. First of all, in terms of cash flow, specifically about working capital, I see that there is this impact in accounts receivables. I imagine it's EPS Colombia, but I also see a lot of financing coming from accounts payable. So presumably, I would think you're talking about suppliers. So my question would be, this kind of expansion in financing from suppliers to compensate for the working capital impacts from Colombia, how long do you think it may continue, or has it reached the limit so the cash flow may be impacted because receivables, they end up increasing much more than payables? This is the first question. And the second one about Colombia, I understand that you, of course, in a good practice, are now provisioning doubtful accounts.

But the number that we saw in this quarter, it's a catch-up from accounts that you had previously, and now you are just recalculating the probabilities of receiving them, or should you consider this a kind of a run rate, and how should we think about that for the future? Thank you.

Jesús Antonio Zamora León
Executive Chairman and President, Auna

Thank you, Mauricio. Very relevant two questions. Let me frame the response on Colombia, and then I'll ask Gisele to complement. First of all, before I talk about Colombia, in general, there have been no changes in the way we're managing and balancing account receivables to accounts payables. It is a characteristic of the Colombian market and also the Peruvian market in some sense that suppliers of goods and services are financing players like ourselves with significant working capital. So it's not something that has changed dramatically in the last months, I would say that, and Gisele will complement, but anyway, I wanted to respond more openly because I just came back from Colombia this week and I spent the whole week there. Really interesting. It was a very productive, very promising visit.

Of course, the takeaways, a lot of these you guys already know. We are a large player in Colombia. We are a very relevant player in cancer and in high complexity in Colombia. I'd like to say we are undeniably a very attractive provider of services to most of the payers in Colombia. In the cities where we operate, we are needed, not only as a traditional provider of services, of course, but more and more with very integrated products that are risk-sharing service provider products. I see a lot of concentration with three of the biggest five players in Colombia. Now, these players represent like 50% of the healthcare system, and we're integrated and needed, and of course, we also need them.

This group of payers, two of them are intervened, and we operate them with a certain level of normality. These relations, again, have a level of mutual dependency, and this gives me and the team comfort in these stressful times. Now, payments for Nueva EPS have been more volatile when seen month to month and compared to past years. I do not think these are indicative of receivables loss, but a conservative stance to provision these accounts receivable. I think I'll be back in Colombia in December, and I expect to see a much more promising scenario. I want to repeat, with respect to Colombia and accounts receivable, I think this is transitory, and I see from this trip encouraging signs, absolutely, that we will be paid by all our payers, insurance companies, be they private or public, be they intervening or not intervening.

But we are taking a conservative approach by increasing the provision level to our accounts receivable to reflect a higher risk. And we're also moderating our growth to make sure that any growth that comes from Colombia has a working capital cycle that is attractive or more attractive to us. And we, of course, will continue to monitor the situation and, of course, share with the public markets any updates. I don't know, Gisele, if you want to comment on this.

Gisele Remy Ferrero
CFO and EVP, Auna

Yeah, thank you, Suso. I think you covered most of the points. On my end, I would simply add, first, on the point of liquidity, as Suso mentioned, that what we're seeing in accounts receivable and the netting effect of accounts payable in the case of Colombia is very consistent with what we see in the market. We have a very strategic relationship with our suppliers and an open dialogue with them, and this is kind of the way the entire market is moving, and I would also add that, obviously, and as we mentioned, we have abundant access to credit facilities, and we also utilize these for factoring and confirming products, which also are reflected in those accounts payable days, and from a provisioning perspective, I think Suso was very clear.

Obviously, we're very constructive in the case of Colombia, and it's not that our expectation is that we will not get paid. This is just the mere reflection of our methodology, which is basically based on an expected loss model, which is now leading us to be a little bit more conservative as far as accounts receivable in the case of Colombia. And specifically, in the case of the intervened entities, we are reflecting a higher percentage of provision on accounts receivable.

Operator

Your next question comes from the line of Caio Moscardini from Santander. Your line is open.

Caio Moscardini
Senior Equity Research Analyst, Banco Santander

Hi, good morning, everyone. Thanks for taking my question. First question is related just to the DDA growth guidance. How confident are you that you will be able to achieve the guidance? And the second question is regarding leverage, right? What are the optionalities that you have in order to deleverage faster? Can you sell some real estate assets in Monterrey? What could you do in order to deleverage faster, or are you confident that pure cash generation will take you guys to the level that you want over the next few quarters? Thank you.

Jesús Antonio Zamora León
Executive Chairman and President, Auna

Thank you, Caio. Good to hear you. So with respect, again, Gisele, I'll sort of frame the response and help me with anything that I forget or complement, of course. So with respect to our guidance numbers, we are not changing our current guidance, and we expect our EBITDA growth to be 20% in FX neutral. Our business and businesses are healthy, and they're performing as expected. And of course, we don't control what happens in Colombia with Nueva EPS, but as I indicated previously, our current view is that it should not prevent us from reaching our numbers.

Colombia remains the smallest portion of our EBITDA contribution. Peru has been overperforming this year as we have guided. Mexico's growth trend is, again, a key element of our guidance, and it's growing nicely as well. So I would say that's the guidance. Gisele, complement, and you can also answer on how we're going to continue to deliver as well.

Gisele Remy Ferrero
CFO and EVP, Auna

Great. Yeah, thanks, Caio, for the question. As far as deleveraging goes, as you guys saw, very solid results, right, this quarter, dropping below four times, reaching 3.7 times, and we think this positions us very well on track to reach the three-times target that we have in the medium term, so towards the end of 2025, beginning of 2026. This year, obviously, as we know, deleveraging has come as a function of EBITDA growth. However, we will see in the second half of this year that organic free cash flow covers interest payments, and this sets a very positive trend going into next year where we will begin to see a cash surplus, which will permit us to reduce debt not only through EBITDA growth, but also through debt amortization.

So we're very confident there on that side that both EBITDA growth as well as cash will permit us to continue deleveraging. And obviously, very conscious of our cash conversion cycle and any non-operating assets that we may be able to dispose of, we will also analyze in due time.

Operator

Your next question comes from the line of Samuel Alves from BTG Pactual. Your line is open.

Yan Cesquim
Senior Equity Research Analyst, BTG Pactual

Hi, guys. Can you hear me? Yes. Oh, it's Yan from BTG Pactual here. Good morning, everyone. I have two questions here on our side. The first one is about Mexico, a bit more focused on short-to-mid-term dynamics. I just wanted to understand if you could give us more color on where do you expect growth to stem from in Mexico in the short term, if it should come from better occupancy rates, mix of procedures, pricing ramp up, or the healthcare plans ramp up. So I wanted to understand a bit more of the mix of these results and what would you expect in the short term. And the second question is regarding results in Peru.

We see that MLRs are running at improved levels and also OpEx in the unit, and I wanted to understand if we should expect Q3's higher profitabilities in this business unit as we're recovering, or if you want us to increase current profitability levels. So I just wanted to ask these two questions. Thank you, guys.

Jesús Antonio Zamora León
Executive Chairman and President, Auna

Thank you. I think it's Samuel, right? Because I couldn't hear you at the beginning. So with respect to Mexico, let me, first of all, repeat something that I've done in the past. What are our country strategies? And very quickly, I don't want to. Peru is proof of concept. Peru has been the winning formula of vertical and horizontal integration. Colombia is scale and excellence in medical practice at scale. Colombia is moving towards horizontal integration. And with the growth of private insurance in the future, vertical integration as well.

And Mexico, the question. Mexico is a large field that needs to be planted and harvested. We are currently planting it. We have the physician groups. We have the hospitals. We have the insurance arm. And we have the commercial capabilities. We're rolling out all of this in a deliberate, yet gradual way. This is how we have built our formidable businesses of patient care gradually and deliberately. Now, in Mexico, in particular, let me go on the two major themes in Mexico. So with respect to recruitment of physicians in Mexico, our results reflect the success of our strategy in physician recruiting. We continue with programs to incentivize doctors in the high-complexity procedures. We'd like to increase their productivity with us. That's something we're already harvesting, and it's going. I'll give you some numbers in a bit.

Simultaneously, our model is starting to resonate in the market, which has led to very interesting discussions of physicians wanting to join us in addition to our recruiting efforts. That is, high-complexity physicians coming to us and saying, "Hey, how can I work here in your oncology practice?" That's also something that is growing in a trend. With respect to third quarter performance drivers, what we see in, for example, in surgical procedures, average surgeries reached almost 2,000 surgeries, 1,900 almost. That's 6% quarter-to-quarter. That's boosted revenue, as you saw. Growth was primarily driven by two strategies, of course, physician management, and then what we call the private sales strategy. I'll explain them very quickly. Physician management, we have also the loyalty program. We launched in May 2024. I think I did discuss it in the previous quarterly results. This has resulted in significant and very promising results.

In the second quarter of 2024, we had something like 68 enrolled physicians in this program, this loyalty program, and they produced in that first month around MXN 20 million in production. In the third quarter, we have 106. We've almost doubled that. Physicians generated, of those physicians, they generate more than double, almost MXN 60 million additional in revenue, so very clear, again, seeding and harvesting what we've done in the past. Currently, we have 500 enrolled physicians in Monterrey, so that's a big number, and you can see how it impacts the new enrollment. They're a significant part of the new enrollment, and then we have the private sales development. We call it La Libertad, which is offering new products, bundles, to doctors and doctor-led groups. This shifts away from the volume and reliance from third parties like insurers.

That has grown also in the third quarter, something like MXN 30 million since the end of the previous quarter. It went from MXN 30 million in the previous quarter to MXN 35 million in this quarter, the last quarter. That's a 17% increase. Just on selling bundles of products related to doctors that can deliver those services. That's an additional source of what I described before. Of course, what are the contributing factors there? Well, we've already launched some digital tools, and then we've improved pricing and costing for these bundled packages. We've increased acquisitions of new patients, higher conversion rates, I mean, from consultations to surgeries, from surgeries to the horizontal integration of all the services related to that pathology. We're very focused on that, and that's also resulting in very interesting increased volumes.

Physicians in oncology are reaching out to us, giving our position in oncology. So that's, in general, what we see in Mexico and what we see in volume increases in Mexico. And the second question was on Peru. Gisele, could you take that one on the MLR?

Gisele Remy Ferrero
CFO and EVP, Auna

Yes, of course. I think it was around MLR in Peru as well as profitability levels. As we've seen over the last few quarters, we've surpassed the 20% EBITDA margin in Peru when we consolidate the healthcare network as well as the integrated portion of the business, and we are comfortable with these profitability levels, which this quarter are above 21%. As we've also seen, MLR, obviously, is a function of our business model, right, and as we know, even though between one quarter and another, there may be some movements, which over the past few quarters have been more attributable to intercompany impacts than real organic MLR impacts, and that is why we continue to expect our EBITDA margin in Peru to remain at these levels.

We continue to see opportunities to continue growing, both our member base as well as the utilization and the mix and the high-complexity impact of our hospitals. And that's also why we are very, very optimistic about the growth potential in Peru for next year at these margin levels. And obviously, this is a testament to how well the integrated model works at maturity and at scale.

Jesús Antonio Zamora León
Executive Chairman and President, Auna

Thank you, Gisele.

Operator

There are no more questions from the phone line, so I will now turn the call over to Ana María Mora from Auna who will proceed with questions from the webcast platform.

Ana María Mora
Head of Investor Relations, Auna

Thanks, operator. The first question we have is from Gerardo Fort from Sura. Hello. I have a few questions regarding Colombia. What percentage of your doctors and nurses are on temporary contracts? With the Colombian reform, would you need to hire this personnel full-time? What are your expectations regarding the proposed price cap for high-complexity procedures in Colombia? What's your current occupancy rate for Clínica del Sur, and when are you expecting to finish its ramp-up?

Jesús Antonio Zamora León
Executive Chairman and President, Auna

Great. This is a series of very relevant questions. So today in Colombia, the last number I saw, a little shy of over 50% of our doctors have some contractual relationship with us, be them there in the payroll, or they have an independent contract, or they have a group contract depending on the practices. So we have more than 50% of our doctors already have an established relationship with us, especially in, again, in the high-complexity practice that we focus so much on. In addition to that, we have been doing high-complexity, particularly oncology, for decades now. And we've done it with risk-sharing products and services that actually are very attractive to the insurance companies. Our scaling in these products has always allowed us to be the most efficient provider in cancer.

So I'm reluctant to give a very clear answer on how it's going to impact some price caps. I don't see a lot of those price caps affecting immediately in Colombia. I see some drug price caps more than anything. That's going to be the focus on the state. I hear the Colombians wanting to replicate the Spanish system in which the country itself is procuring and making sure it has the lowest price for some of the expensive drugs in the world. I see that happening more than a control of private hospitals. Remember, in Colombia, 82% of the hospitals in Colombia are private. And that has a high variation with small, big, and very large hospitals. So I would say that with respect to my expectation. And then Clínica Portoazul is our second hospital in Medellín, in the city of Medellín.

We inaugurated a couple of years ago. It's been ramping up nicely. With respect to our current capacity of the hospital, we're running at 80%. But remember, Auna is not a holding company or country, and it is not a holding company of hospitals. What we do at Auna is we build ecosystems of healthcare, urban ecosystems of healthcare. Clínica Portoazul actually operates within the Medellín ecosystem of healthcare. So we push certain procedures to that hospital, and we leave Las Américas with other focus on other procedures in which it is more efficient, in which NPS and medical resolution is best. Now, very interestingly, from my visit last week to Colombia, two large payers have approached us to see if we could do something special Clínica Portoazul on a high complexity. That's a very attractive proposition.

It's a very interesting proposition of higher volume, higher complexity with one payer, maybe co-branding the facility for what's a growing trend in Colombia, which is these private insurance policies that are being rolled out that most probably will double the size of the private policies and what we call prepaid policies and complementary policies in Colombia, so those new policies that have a high growth rate require from insurance companies to make sure that they can deliver the services with cost containment, and I think we're very lucky to always have counterparties that find us quite competent in cost containment, especially in high complexity, so we see that as a growing opportunity in Colombia with respect Clínica Portoazul. gisele, did I forget anything? Is there anything else you want to complement?

Gisele Remy Ferrero
CFO and EVP, Auna

No, I think that was very complete.

Jesús Antonio Zamora León
Executive Chairman and President, Auna

Okay.

Operator

Again, if you would like to ask a question over the phone or over the web, please press star one or enter your question into the chat box. And your next phone question comes from the line of Alejandro Zamacona from HSBC. Your line is open.

Alejandro Zamacona
Senior Equity Research Analyst, HSBC

Thank you. Thank you so much. Two questions from our side. The first one is kind of early, but do you have any high-level thoughts or early expectations for 2025? And then our second question is on the oncology plans rollout in Mexico. So far, how is it performing against your initial expectations? And if there are any thoughts on what's coming for that landscape? Thank you.

Jesús Antonio Zamora León
Executive Chairman and President, Auna

Great. Thank you very much, Alejandro. So I'm reluctant to give guidance on 2025 because we're in the middle of the budget process. I don't think it's going to be very different from what we currently have. We need to make sure that we recognize the opportunities and also the risks in Colombia in terms of growth. But besides that, I think we'll have a very clear idea, and we're committed to delivering guidance in our next quarterly call at the beginning of the year for 2025. On OncoMexico, a couple of things that are really interesting. I want to again highlight. So OncoMexico is being deployed. I think I said it in the conference call at a pilot level in 2024 and in early 2025 as well.

So we're testing the product, the price, the selling channels, and other variables and levers that allow us to launch the product initially in the B2B segment and subsequently in the B2C segment. So we are deploying OncoMexico in the same way we have done so in the past in Peru. First, positioning ourselves in oncology, grabbing market share of oncology practices, and building B2B relationships that grant us a larger pool of patients with a payer behind sooner. This impacts our revenues, of course, positively and margin positively today and tomorrow. Rollout of the B2C to cover populations directly. This impacts our revenues and margins in the future. So I want to make sure that all our followers understand that we're very excited about what we have today in Peru, but it takes some time, especially to build the B2C component of our offering.

This is what we've done well in the past, and we're confirming it works in Mexico. What are the general confirmations that we see in Mexico in 2024? What are the lessons learned? First of all, our products and services in oncology in Mexico are very well received. They're unique, and they are liked. This confirms the market need and the potential. The product is highly appealing to the Mexican population without what's called in Mexico major medical expense insurance, which is almost 90% of those that are insured in Mexico have that type of insurance, which means that it only covers a major event and covers no prevention, no early detection, none of the stuff we naturally cover in our policy. So it really fits in what is the main traditional product of insurance in Mexico today.

Our evaluation indicates that at least 20% of the Mexican population in the middle class has significant interest in this type of product, but we believe that not more than 15 million people can afford it at today's prices, at today's demographics. In terms of the collective sales, potentially it is the B2B program. We see the product gaining traction in B2Bs, again, due to a large coverage gap among employers. For example, in Monterrey, 55%-60% of active workers have the major medical expense insurance. We are clearly playing in the field, not only as a product of a commercial effort, but also with some requests from brokers and employers to quote coverage plans, oncology coverage plans for employers and insurance companies and other groups represented by brokers.

We have active discussions today on the B2B side with retailers, with corporates, and brokers with respect to the B2B strategy. On the B2C side, again, this is a pilot scale. First, we increase our patients from B2B. Slowly, we increase the population that we cover on the B2C, but today, we could also conclude there's a big market segmentation in Mexico on the B2C opportunity. 65% of policies will be sold through our own channels for individuals without any coverage from what I said before, the major medical expense insurers. Because this is a population that has no insurance and might only have Social Security if they're on a payroll. What have we seen today? High interest from working women. We see a lot of engaged nurses, receptionists, secretaries whose jobs do not provide medical insurance, as I described before, and who insure themselves and their children.

A lot of nice dialogue there and employees that are covering their employees with Mexico's Social Security, IMSS, but IMSS has a very poor offering characterized by waiting lines and lists of appointments and surgeries, so those are also nice growing dialogue with that segment of the population. A lot of interest from independent workers, doctors, dentists, nutritionists. Remember, we're selling a lot of this as well in our receptions in our hospital, and so it does have a certain bias to those professionals, and since they are independent, they also need to secure individual insurance coverage, and that's where they find our product interesting. I think that sort of gives some insight into where we are and how we see the product landing, and I'd like to conclude it's landing well. We're very deliberate, but gradual as we grow these businesses, as we take care of these populations.

Operator

At this time, I'm showing no further questions. So I'd like to turn the call back over to Suso, who has a few closing remarks.

Jesús Antonio Zamora León
Executive Chairman and President, Auna

Well, thank you very much, everybody. It's been a good quarter, as you might attest. We will continue to update you all on this progress and our various growth initiatives on our next earnings call. In the meantime, we remain keen to continue meeting with our own shareholders as well as investors new to the company. With that in mind, please reach out to our investor relations group, and Annie in particular, if you'd like to arrange a call or a meeting with Gisele, Lorenzo, or myself. Happy to do that. Have a great day, everybody. Enjoy the rest of the week. Thank you.

Operator

This concludes today's conference call. You may now disconnect.

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