Good day, welcome to Blackbaud's Q4 and full year 2022 earnings conference call. Today's conference is being recorded. I'll now turn the call over to Steve Hufford. Please go ahead, sir.
Good morning, everyone. Thank you for joining us on Blackbaud's Q4 and full year 2022 earnings call. Joining me on the call today are Mike Gianoni, Blackbaud's President and CEO, and Tony Boor, Blackbaud's Executive Vice President and CFO. Mike and Tony will make prepared comments, and then we will open up the line for your questions. Please note that our comments today contain forward-looking statements subject to risks and uncertainties that could cause actual results to differ materially from those projected. Please refer to our most recent Form 10-K and other SEC filings for more information on those risks. We believe that a combination of both GAAP and non-GAAP measures are more representative of how we internally measure our business. Unless otherwise specified, we will refer only to non-GAAP financial measures on this call.
Please note that non-GAAP financial measures should not be considered in isolation from or as a substitution for GAAP measures. A reconciliation of GAAP and non-GAAP results is available in the press release we issued last night, and a more detailed supplemental schedule is available in our presentation on our investor relations website. With that, I'll turn the call over to you, Mike.
Thank you, Steve. Good morning, everyone. Thank you for joining us on the call today. I would like to take a brief moment to mention that Steve has taken an internal opportunity to further advance his career at Blackbaud and is transitioning to another role in the company. Congratulations, Steve. Thank you for leading our IR program over the last several years. Moving forward, Kevin Mooney, our Executive Vice President of Corporate Strategy and Development, and his team of Alex Durkee and Jeff Kline, will take over the leadership of our investor relations program. My remarks today will focus on three key areas. I'll start with a review of the numerous steps we took throughout the year to improve company performance.
Next, I'll give a brief overview of Q4 and full year 2022 results versus our guidance, and then I'll end with our 2023 outlook before turning the call over to Tony to provide additional detail. 2022 was a year of substantial progress for our company. We proactively took steps to better position the company, manage it efficiently and effectively in a weakened economy, and drive profitability, cash flow, and improvement on Rule of 40. On the revenue front, we institutionalized our pricing approach. We increased transaction fees where warranted, set subscription prices based on contract term lengths, and embedded escalators in our 2- and 3-year contract renewals. We improved our renewal and retention processes by establishing a dedicated team and remaining focused on customer success.
In the Q4 , we signed several new and existing enterprise customers to 6- and 7-figure ARR contracts, including the company's largest deal in 2022 closed by the EVERFI team. We were also active on the cost side of the business. We tightly managed our largest expense, which is people costs. We selectively replaced attrition, closed open requisitions, and had a workforce reduction late last year. As a result, we ended the year with fewer employees than we had at the end of 2021. We also maintained our lower run rate on rent expense as well as travel costs. Further, we renegotiated some of our largest vendor contracts, such as Microsoft Azure and AWS, and simultaneously reduced our footprint by closing 4 data centers last year.
In short, we examined every cost driver in the business with a critical eye, which took a lot of cost out of our company. We have a strong internal focus at every level of the company to generate significant value and drive substantial improvements on the Rule of 40. Now let's turn to our financial results. We saw a strong December in overall Q4 bookings performance with year-over-year improvement in our social sector. In the Q4 , we had total revenue growth of 11%, and our organic revenue grew approximately 2% at constant currency. 1 point revenue was roughly 1 point of drag on organic growth in the quarter. Adjusted EBITDA grew 12% when adjusted EBITDA margin at constant currency of 25%. Taken together, Rule of 40 at constant currency was approximately 27% for the quarter.
For the full year, our financial performance met or exceeded our guidance ranges we gave on our Q2 call last year. We achieved a significant milestone in 2022. Revenue surpassed the $1 billion mark for the first time in our history, reaching $1.058 billion, a 14% increase year-over-year. Organic revenue grew 4% at constant currency. Our renewals continued to improve throughout the year as we shifted towards multi-year contract terms, and our transactional business was a meaningful contributor to growth for the full year. adjusted EBITDA margin at constant currency came in at 25% and exceeded the top end of our full year guidance range. Rule of 40 of 29% for the year at constant currency increased by two points over 2021.
The business generated strong adjusted free cash flow of $154 million, which exceeded the high end of our full year guidance range and enabled debt repayment ahead of schedule. During the year, we also made improvements to our corporate governance by formalizing our policy on board member tenure. Most recently, Yogesh Gupta and Rupal Hollenbeck joined our board of directors in December, replacing Timothy Chou and Joyce Nelson, who retired. In a little over a year, four of our seven independent directors have been newly appointed. This not only provides diverse new business perspectives, but has also added important skills in cybersecurity, enterprise software, digital transformation, and global operations. I couldn't be more pleased and appreciative of the board that we have. Turning to 2023, I'll start by reminding you that the end markets we serve are large and resilient.
The U.S. nonprofit space alone, total annual giving is $485 billion. There are over 1.4 million registered nonprofits, it's the third largest employment sector in the U.S. In the corporate market, we were greatly expanded our footprint with our EVERFI acquisition. It's clear that this market is sustainable through choppy economic waters. In fact, charitable giving in the United States has comprised about 2% of total GDP for more than 40 years, it's only fluctuated modestly downward in one of the past five recessions. That said, we remain laser-focused on improving operating performance and driving efficiencies in the company. With that, we are reducing our workforce, starting with notifications today in the U.S., following the planned action at the beginning of the Q4 to reduce overhead and rebalance our workforce.
We experienced a slowdown in voluntary attrition relative to expectations, leading to a further reduction in force to achieve our original plan. We did not come to this decision lightly, as we know it affects valued employees. We're taking the necessary steps to work more efficiently and effectively as a company. It's important to note that while we are eliminating positions in some areas, we'll continue to hire in other areas. Most of these reductions are in areas of the business that are not customer-facing or in sales. When combined with the cost actions we took in Q4, we expect our total headcount will be reduced by approximately 14% since Q3 2022. From a revenue perspective, our sales teams are fully staffed. We're starting to see less attrition, and we have strong pipeline coverage as we head into 2023.
Our customer success and renewals teams are operating well, and we expect stable to slightly improved retention rates, accompanied by the continued shift to multiyear contract terms. While it's still early days on the pricing initiatives, we expect to see improving performance with each successive quarter as contracts are renewed throughout the year. Additionally, these pricing initiatives have a double benefit to Rule of 40, with much of the revenue upside falling through to profit. Turning to profitability, we have high visibility into step-level margin expansion in 2023. The actions we've taken throughout 2022 and early this year are driving scale and efficiencies in the business. Our company is well positioned for substantial and sustainable margin improvement over the next several years. While Tony will cover the 2023 financial guidance in more detail, I'll provide the highlights.
At the midpoint of our full-year financial guidance ranges, we anticipate organic revenue growth at constant currency of 4%, consistent with last year. We expect adjusted EBITDA margin of 30%, which is a 5-point increase versus 2022. Consistent with our focus on optimizing the business, we expect Rule of 40 at constant currency to expand from 29% last year to 34% this year as we march towards attaining 40%. We expect adjusted free cash flow of $180 million. Our capital allocation strategy continues to call for deleveraging in the near term as we gain more visibility on cost related to the security incident in 2020. We're targeting a leverage ratio of approximately 2 times, significantly less than where we ended 2022 at 3.2 times.
Collectively, we expect financial performance to improve with each successive quarter, starting with meaningful improvement in the Q2 as our pricing and cost initiatives take hold. In summary, we had a strong execution in 2022. We're focused on continuing improvements across the business in 2023 as we progress along our Rule of 40 journey. We're confident in our outlook with plans in place to achieve substantial performance acceleration throughout the year and deliver significant enhanced shareholder value. With that, I'll turn the call over to Tony.
Thanks, Mike. Good morning, everyone. Today, I'll cover our results for the Q4 and full year of 2022, as well as our outlook and guidance for 2023 before opening up the line for questions. Please refer to yesterday's press release and the investor materials posted to our website for the full details of our Q4 and full year of 2022 financial performance. 2022 was a year of significant change. We started the year with a strong economy and lingering overhang from the pandemic. Conversely, we exited the year with a weakening global economy and minimal impacts related to COVID. Despite this changing environment, we remained intently focused on efficiency gains and strong execution across revenue, profitability, and cash flow.
Against this backdrop, we met or exceeded our full year guidance ranges we gave on our Q2 call for revenue, adjusted EBITDA margin, and adjusted free cash flow. In the Q4 , we reported total revenue of $275 million, adjusted EBITDA of $68 million, adjusted EBITDA margin of 24.7%, and Rule of 40 at 25.1%. Revenue of $275 million represented organic growth of 0.4%, when adjusted for $4 million of negative foreign exchange impacts, organic growth at constant currency was 1.7%. Growth in the quarter was largely driven by contractual recurring revenue. We continue to see improvements in renewal rates and strong bookings in the quarter.
This was partially offset by roughly 1 point of drag from one-time services and other revenue. We experienced softness in the quarter in some payment services in the U.S. Adjusted EBITDA of $68 million grew 12% with an adjusted EBITDA margin of 24.7%. We saw some early benefits from operational actions taken at the beginning of the Q4 in addition to actions taken earlier in the year. Rule of 40 at constant currency in the quarter was 26.6%. Turning to our cash and balance sheet, our adjusted free cash flow was $8 million in the Q4 , largely driven by the timing of our cash collections shifting from Q4 into Q3 and a shift in cash tax payments from Q3 into Q4.
Additionally, we had incremental spend in the quarter related to employee severance for those impacted by the workforce reduction late last year. We ended the quarter with $827 million in net debt with an additional $320 million of borrowing capacity. The debt-to-EBITDA ratio was 3.2x, and we remain focused on rapidly deleveraging in the near term. For the full year 2022, revenue of $1.058 billion was a record for us and fell within our full year guidance range. Adjusted EBITDA margin at constant currency of 25% exceeded the top end of our guidance range. Taken together, Rule of 40 at constant currency of 29% was a 2-point improvement over last year and in line with our full year expectations.
We generated adjusted free cash flow of $154 million, which exceeded the top end of our guidance range. EPS of $2.69 also exceeded the high end of our guidance range. Let's turn to 2023. We remain focused on operational execution across our business that will generate significant improvements to profitability in the Rule of 40. As Mike mentioned, our contractual software prices increase at renewal dates throughout the year. combined with realizing the cost actions we announced today, should lead to successive quarters of improving financial performance, starting with higher acceleration beginning in the Q2 . Our full year 2023 financial guidance is available in yesterday's press release. I'll cover some of the highlights. With revenue, we see revenue in the range of $1.08 billion-$1.11 billion.
We anticipate a negative FX impact of roughly $5 million for the full year, with most being front-half loaded. This assumes no further material unfavorable movements in foreign exchange rates. At the midpoint, we anticipate organic revenue growth at constant currency of 4%. We expect an acceleration in our revenue growth as the year progresses with our pricing initiatives that are already in place, as well as new pricing initiatives coming online during 2023. At the end of last year, we rolled out new contract pricing that will go into effect as contracts come up for renewal. As a reminder, our peak renewal seasons fall in July and December. We saw strong bookings in the Q4 , have fully staffed sales teams in place with quotas increasing, and a strong opportunity pipeline to start 2023.
Also, we expect that one-time services and other revenue will continue to decline by 30%-40% versus 2022, driven by our continued migration to the cloud in our core business, as well as an opportunity to shift EVERFI one-time revenue into a recurring model. We anticipate between 150-200 basis points of drag on total revenue growth for 2023. Shifting to profitability, we remain intently focused on managing costs and driving significant improvement to margin throughout the year. We anticipate adjusted EBITDA margin in the range of 29.5%-30.5%, nearly a 5-point improvement year-over-year at the midpoint. As a reminder, Q1 is typically our seasonal low in profitability as certain annual costs related to employee benefits fall in the quarter.
Additionally, we don't expect the reduction in force we are taking today to have a meaningful impact to margin until Q2. Taken together, we are targeting Rule of 40 at constant currency of 34%, a 5-point improvement year-over-year at the midpoint, largely driven by our margin expansion efforts. Before I turn to cash, in the Q4 , we recorded an additional $18 million in aggregate liabilities for certain probable loss contingencies related to the security incident that we believe we can now reasonably estimate. There are some potentially material security incident-related matters for which we have not recorded a liability as we're unable to reasonably estimate the possible loss at this time. Lastly, moving to cash flow.
We anticipate adjusted free cash flow in the range of $170 million-$190 million, approximately 17% growth year-over-year at the midpoint. The year-over-year increase is driven by our expected significant margin expansion, partially offset by working capital changes and higher cash taxes. As a reminder, our adjusted figure excludes cash to be spent related to the security incident. Our expectation for the full year is a net cash outlay of $25 million-$35 million for ongoing legal fees related to the security incident. In the near term, we remain focused on reducing our net debt with our cash generation. As we gain clear visibility into the timing and magnitude of any probable security incident costs, we will consider other alternatives to deploy our cash as well as continue to lower our debt to our targeted range.
As always, we will provide updates to investment community and regulatory bodies through appropriate disclosures in our SEC filings. In summary, we had a strong 2022 and met or exceeded full year guidance across the board. In 2023, we expect to drive further operational improvements throughout the year that deliver substantial margin expansion and earnings potential. As a result, we expect 34% at constant currency on a Rule of 40 at the midpoint of our full year guidance ranges, up 5 points versus 2022, giving further confidence in our ability to reach our goal of 40% in the next few years. With that, I'd like to open up the line for your questions.
Thank you. Ladies and gentlemen, if you'd like to ask a question, please signal by pressing star one on your telephone keypad. If you're using your speakerphone, please make sure your mute function is turned off to allow your signal to reach our equipment. Again, as a reminder, please press star one to ask a question. Please limit yourself to one question plus a follow-up to allow us to facilitate as many questions as possible. We'll now take our first question from Brian Peterson from Raymond James. Your line is now live.
Hi, gentlemen. Thanks for taking the question. I wanted to start on some of the pricing initiatives you guys have mentioned. I think the question I get a lot from investors is how do we think about the arc of those impacts? I know some of them are coming in on contracts, and we have some transactional components. You know, any color you could provide on how much that's kinda helping or how we should think about that as kind of a durable growth tailwind going forward.
Sure, Brian. It's Mike. Couple things. Price initiative on transaction has started beginning of this year, so has contractual, and that really is sort of aligned with contract renewals also. Those have already begun. The ramp in those, though, for us historically and this year is, we have some pretty big renewal seasons, if you will, in kinda June-July timeframe and then November-December timeframe. You see that in our guidance this year. We'll get some benefit this year from those initiatives, and it'll build in the back half of this year and more significantly in 2024 as well, where we'll get a full year impact in 2024.
Got it. Thanks, Mike. Tony, maybe a follow-up for you or Mike, if you wanna take this one. You mentioned on some of the transactional components, some variability in the U.S. in particular. Any perspective on what kind of transpired over the Q4 , and any thoughts on how to think about the transactional growth maybe in 2023? Thanks, guys.
Brian, we saw a little bit of softness at the end of the year, mainly in December on largely the BBMS side of the business. We did well in tuition management all year. We saw good growth, frankly, in transactions overall for the full year as well. Little bit of softness in December with year-end giving, and it was actually volumes were up, but the average transaction size was down a bit year-over-year. Bigger impact actually was FX. I think we had about a $2 million negative impact FX also in the quarter on the transaction side. January's off to a good start, so we feel pretty good on the 2023 number overall for transactions.
Thanks, Tony.
Thank you. Next question is coming from Parker Lane from Stifel. Your line is now live.
Yeah. Hi, guys. Thanks for taking the question. Just wanted to follow up on that last point there, Tony. I think you guys talked about charitable giving being relatively stable over the last 40 years. You know, in those periods of recessions, is it typical to see that average transaction size come down for a sustained period of time, or is that something that you think is sort of an anomaly here in the Q4 ?
I think when we look back at the-- we talked about this a bit on the last call as well. When we look back at past recessions, you know, we've held up pretty well and certainly the industry has. I think the worst impact of any that we saw to overall giving was the 2008, 2009 period. I think giving was down slightly in the market or in the industry for 2 to 3 years before it fully recovered. We didn't have nearly the mix of transactions, you know, back then that we do today. That said, we've had really good transaction volume all through this past year and started off January, like in the JustGiving business, so that's held up really well. Again, big events can drive giving as well, like we saw with the war or the pandemic, et cetera.
There's a lot of different drivers there, but we've seen that hold up really well. I think probably the biggest thing we saw in December, maybe on Giving Tuesday a little bit, was potentially disposable income, that that may be driving a little bit of this, you know, dollar amount per transaction being down, which is an impact, obviously, the economy. That said, we did see higher volumes overall to finish up the year, even though the economy's been tough. Kind of a little bit of a mixed bag on that front, and January's off to a good start. We feel pretty good thus far. We'll have to wait and see what shakes out though.
Yeah, Parker, it's Mike. JustGiving has been really strong, which is another part of our transaction mix. You know, a bigger drag really in Q4 was our one-time services, in FX, much more than transactions.
Got it. Tony, when I think about the fact you guys closed 4 data centers last year, it sounds like you renegotiated some contracts with the public cloud providers. How should I think about the impact of gross margins in 23 on that step function in EBITDA? Like, what does the share look like of gross margin versus OpEx? Thanks.
Yeah. We'll have some other puts and takes in there, Parker. It's very positive we got 4 colo data centers closed. Those renegotiation is gonna help 'cause we're obviously moving more volume to those third-party cloud providers. That's all positive. You know, we've been capitalizing a lot of R&D 'cause we've been spending a lot on innovation and security enhancements. You're gonna see a little more amortization of those cap software costs up in COGS. We've been making, you know, enhanced investments in just overall cyber, which a lot of those costs also fall up in there. I'd say you're gonna have puts and takes. It is a good start though to this longer term improvement in gross margins that we'll see over the next several years. We still have several more data centers to close and networks to shut down.
I would kind of spread that over the next two to three years that we'll continue to see improvements in the gross margin line, some offsets just because of those other items I spoke to.
Yeah. Okay. Makes sense. Appreciate the time today, guys. Thanks.
Thanks, Parker.
Thank you. Next question is coming from Rob Oliver from Baird. Your line is now live.
Great. Hey, guys. Good morning. Can you hear me okay?
Yes. Hey, Rob.
Okay, great. Hi, Mike. Hi, Tony. Two questions for me. One, just a follow-up to Brian's question earlier on the pricing side. You know, clearly you guys have made a ton of progress on the cost side yourselves, and part of that is, you know, renegotiating contracts and pressuring vendors, and it's something we're hearing a lot about, you know, throughout, you know, our coverage in the software industry. I just wanted to get a better sense of what gives you guys the confidence around these renewals, you know, summer and year-end, that that pricing will stick for you guys, how you think about that. I had a quick follow-up.
Sure. I'll answer that. The pricing initiatives have actually gone well since we started those last fall, but it ramps up. We're very focused on, you know, multi-year contracts as well, including moving some of the historic 1-year contracts to multi-year contracts. You know, so far it's gone well. It started last fall. It's ramping up between now and call it June, July. We think it'll go quite well in the fall. The big deal for us too is, you know, First of all, you get nice fall through, right? When with pricing increases, it impacts on a Rule of 40 top and bottom line. The bigger deal for us is it's gonna build pretty significantly in the back half of this year.
Next year we'll get a full year effect of those. Also next year, we'll get a full year effect of some of the cost actions that we've implemented as well. We'll see some of that this year, mostly building in the second half, but then next year as well.
Rob, this is Tony. You know, we've had an intent focus on renewal and customer satisfaction, and obviously have made big investments on that side of the business over the last few years. The nice thing we're seeing thus far is renewal rates have been improving, inclusive of the price initiatives that we've rolled out. That's where we'll keep a very close eye as we'd expect to see is pressure potentially on discounting with the price increases and then renewal rates are the 2 key focus areas as we watch those over the coming year.
Okay. Okay, great. Yeah, thanks for that color, Tony, Mike, really appreciate it. Very helpful. My other question, Mike, is for you around EVERFI. You know, you called out in your prepared remarks that large deal, I think you said it was the largest deal, some 6- and 7-figure ARR deals, really exciting. I mean, I know Street was excited when you guys made that acquisition. There were some, you know, kind of speed bumps along the way. Can you just, you know, give us an idea where we are now with EVERFI in terms of, you know, how you feel about kind of the business relative to your expectations? Any more color on that deal would be helpful. Was that an existing Blackbaud account? Was it a, is there a cross-sell potential?
You know, maybe talk a little bit about that deal. Thanks, guys.
Yeah, sure. EVERFI, you know, throughout the year last year, we had some higher attrition, call it the first half of the year in sales. That's all settled down. The sales team has settled in, much lower attrition on that team. We've closed some nice deals in the back half of the year, with EVERFI. We announced a few of them, like OneMain Financial and Center for Audit Quality, for example. The deal I referenced in my prepared remarks. You know, a lot of our customers don't like to name them, so we don't. That deal I referenced was a multi 7-figure ARR contract. It's a substantial deal that they closed with a customer. The pipeline looks good in building in Q4 and Q1 and this year.
We've done a great job on integration there as well. We've really integrated well with the departments and functions that we wanted to, you know, translate it into, took out a lot of cost given our scale. It's had really good progress. You know, Tom, who's driving that, the founder, you know, we integrated the EVERFI business 'cause we're selling to the same customer base. You know, I'd say a rough start to the front half of the year, pipeline building, closed some good deals in the back half of the year last year and a pretty good pipeline outlook this year as well.
Great. Very helpful. Thanks again, guys. Appreciate it.
Thanks, Rob.
Thank you. Next question is coming from Kirk Materne from Evercore ISI. Your line is now live.
Yeah, thanks very much. Mike, can you just talk a little bit more, in more detail about just sort of the bookings strength that you noted in the Q4 ? You know, anything in particular in that, you know, product wise? Can you just give it a little bit more color on that to start? Thanks.
Yeah, sure. We saw good bookings year last year. You know, EVERFI, again, slower, but them aside, the rest of the Blackbaud business, we exceeded our original sales quota for the year, finishing up the year. Really strong Q4 . You know, across the product portfolio, pretty strong. We beat the original number we set in our budget, you know, in January of 2022. We feel really good about how the year ended up. You know, we consolidated global sales under David Benjamin, who reports to me and is driving our consolidated go-to-market. Pipeline looks good in, you know, this year, we feel really good about much lower attrition in sales, really solid leadership team, you know, beating the full year number last year.
We didn't see a slowdown in bookings, and we see a good pipeline, you know, starting off the year this year.
Sort of how does that factor into sort of the guide for this coming year? Obviously, you guys are gonna get a nice lift from pricing. With bookings doing better, one would think that You know, it seems that there's room for upside potentially to that guide, you know, if bookings continues at that pace. Is that the right way of thinking about it? I'm just trying to sort of connect the dots between, obviously, the pricing lift, but also, you know, what you're seeing from a bookings momentum perspective.
Yeah, Kirk, this is Tony. You know, EVERFI's shortfall in bookings last year is gonna have a, you know, drag on 2023 revenues, unfortunately. The positive is, as Mike spoke to, we saw the bookings improve significantly in the, you know, near the end of the year, and we feel good going into 2023. By the time that revenue recognition turns on, it's gonna be the latter part of the year. As you saw in our co- prepared commentary, we're expecting to see a ramp throughout the year starting in Q2. Some of the cost actions as well that we took late last year and just recently will have a, you know, much bigger impact as we get to the back half of the year. Obviously we head into 2024 at a much improved run rate.
We still expect about a $5 million FX negative impact on revenue, front half loaded. You keep that in mind when you look at those growth numbers. As we said in the prepared commentary, we also expect 100-200 basis points as drag in 2023 from the one-time services. Our Blackbaud core has largely transitioned. There's a little bit there, but not much. The bigger impact is we are converting EVERFI, what was one-time to a recurring model in many cases and exiting in a few places. We're gonna still see a continued fairly significant drag as well from the one-time overall.
I think the positive with all these things as they line up, we should see nice improvement quarter- quarter- quarter starting in Q2 and exit the year at a really nice run rate going into 2024. I would expect the compounding effect of pricing, the improvement of bookings run rates, all of those things, hopefully currency falls behind, and then the drag of one-time services should diminish heading in 2024. Hopefully in 2024, we see both improvement in revenue growth rates and continued improvement in profitability as a result, and continued improvement on Rule of 40 in 2024 and 2025.
That's it. Thanks. Thanks for the color on that, Tony. Mike, just one last quick one for you.
Oh, sure.
You mentioned you're trying to do more multi-year deals with your clients. Does that have any impact really on the pricing? Meaning, do they expect more discounts up front? I mean, how do you sort of balance that out? Or is it sort of... I assume the pricing assumptions you're making, you know, take that into consideration, obviously, that you're trying to go to more multi-year deals.
Kirk. The price initiatives are inclusive of the multi-year contracts, and there's built-in price increases on those multi-year contracts.
Okay, great. Thanks so much. Appreciate it.
Kind of standard now in market.
Yeah. Sure.
Thank you. Next question is coming from Koji Ikeda from Bank of America. Your line is now live.
Mike, hey, Tony. Thanks for taking the questions. I had a question. Just wanted to go back to the workforce, you know, kind of reduction, rebalance, news for this morning. You know, just wanted to fully understand exactly what you meant. You know, you I jotted down 14% headcount reduction. Is that the right number? Just, you know, kind of use the 3,600 total employees reported in the K and 14% less. Is that right? Then, when you think about reallocating of resources, you know, you did say that your sales capacity is fully staffed. You know, are you thinking about maybe moving, you know, some other people into sales capacity going forward? You know, how are you thinking about hiring this year from a timing perspective?
Just trying to get a sense of the overall workforce capacity today and what's going on over the next 12 months.
Yeah, sure. What you're seeing is we're getting a lot more scale and efficiency in the business. That 14% is from the last year. It's Q3 of last year to now is the 14%, and those numbers that you mentioned are right on. We've had some reductions kind of across the board. Our one-time services revenue, as you know, is a much smaller percentage of total, and that revenue's been falling. We've taken on some partners that do implementations and one-time services for us, so we've needed less resources there with less hours. We also focused on, you know, span of control and layers and things like that throughout the year. Had some really good integration with EVERFI, with corporate functions and a few other areas.
Some areas we've added, like in engineering, our attrition's way down. Go forward, you know, we'll continue to add if we have some attrition in areas like sales. We don't plan on reducing in customer-facing roles like that. We're just at a point where we're able to get a lot more efficiency out of the business. You know, 4 less data centers to manage for colos. You know, the build on AWS and Azure is getting pretty big for us, but, you know, those are single kind of data center environment, you know, platforms, it's less complex having 4 less colo data centers.
I would look at it as, you know, a combination of bringing in EVERFI, reduction in data centers, getting more scale and efficiency out of the business, and we're able to, you know, make that happen and continue growing the business, as we plan to.
Got it. Thanks, Mike. Just thinking about, you know, kind of 2023 here, looking at your target verticals, you know, you got a bunch. I wanted to ask you the question of which verticals are you maybe most excited as contributors to growth for 2023 versus others that you may, you know, may view as particularly more challenged this year?
Yeah. You know, if I just look at last year's bookings, we were pretty strong across the board. Remember, we sell to a lot of verticals, but we have a lot of products that go across the verticals, the same products, right? We have our core fundraising solutions, transaction systems, you know, fundraising CRM platforms, online digital fundraising platforms, and some others that are sold to all those verticals outside of the corporate, you know, marketplace. We've had a pretty strong product portfolio representation, you know, in our bookings last year. We're not overly concerned about any vertical. There's still a big need in our space for modern cloud solutions. There's still a lot of white space out there.
We've got pretty good cross-sell opportunities, in areas like K-12, in the corporate impact space between YourCause and EVERFI related to cross-sell. We don't expect any vertical to sort of accelerate significantly, but they're all pretty healthy, and we close deals across all of those in a pretty big way that allowed us to exceed our quota for the year last year.
Got it. Thanks, Mike. Thanks, Tony. Thank you so much.
Sure.
Thanks.
Thank you. Next question is coming from Matt VanVliet from BTIG. Your line is now live.
Yeah, good morning. Thanks for taking the question. I guess first question, Mike, you mentioned JustGiving performing particularly well, especially near the end of the year. Curious how that's been progressing in terms of migrating to the US and expanding here and maybe any other markets you're looking at for potential expansion on that platform?
Sure. Yeah, it's amazing. Some of the campaigns on JustGiving are very much worldwide. We get folks using that platform for mostly things that are sort of globally plain or a natural disaster, what have you. You know, we'll get folks donating from 50, 60 countries, you know, all over the world. It's got a pretty good global presence, but still UK-based as far as its biggest market footprint. Much lesser so in the U.S. It's been an accelerator for us. We did a good job in getting great margins in that business and good organic growth last several years, including Q4. This year, you know, year to date, it's a really strong platform for us and really great brand recognition around the world and mostly in Europe.
It's been a really good, really good fit for us.
Okay, great. I guess when you look at the higher ed space, curious if there's any sort of larger impact there from the average deal size that you're seeing across the transaction platform, maybe particularly impacting there, how the fundraising side is going, in higher ed and, how some of the expansions of the platform to meet, some of the needs outside of fundraising in higher ed are progressing?
Yeah, we had a good year in sales bookings in higher ed last year. We got folks on that team that made the president's club for the year, if you will. Our presence there is still really strong. You know, a lot of the bigger schools are universities or customers, strong pipeline. We've got long-tenured, salespeople in that vertical as well. It's been a solid presence for us, you know, for a long time and including the bookings that we had last year as well.
All right, great. Thank you.
Thank you. We've reached the end of our question and answer session. I'd like to turn the floor back over for any further closing comments.
Thank you. Thanks, operator. I'll just close by reiterating that we had a strong execution in 22 and remain focused on improvements across the business in 2023 as we progress along our Rule of 40 journey. Our plan accelerates in the second half of 23 and carries into 2024. We expect to add at least 5 points on the Rule of 40 this year, demonstrating significant margin expansion. We're confident in our outlook with plans in place to achieve substantial performance acceleration with meaningful improvement starting in the Q2 , continuing throughout the year. Thanks, everyone.
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