Good morning and good evening, everyone. Welcome to Cango Inc.'s Third Quarter 2021 Earnings Conference Call. At this time, all participants are in a listen-only mode. The call is also being broadcast live on the company's IR website. Joining us today are Mr. Jiayuan Lin, Chief Executive Officer, and Mr. Michael Zhang, Chief Financial Officer of the company. Following management's prepared remarks, we will conduct the Q&A session.
Before we begin, I refer you to the Safe Harbor statement in the company's earnings release, which also applies to the conference call today, as management will make forward-looking statements. With that said, I am now turning the call over to Mr. Jiayuan Lin, CEO of Cango. Please go ahead, sir.
Hello, everyone, and welcome to Cango's Third Quarter 2021 Earnings Call. The ongoing shortage of automotive chips and other key auto components continues to severely restrict global car production and sales in the third quarter. In addition, a resurgence of the COVID-19 pandemic in Southeast Asia caused widespread production cuts and temporary shutdowns among global automakers, delivering a serious blow to auto supply in the second half of 2021. As the world's largest automotive consumer market, the Chinese car market bore the brunt of these disruptions.
As of the end of the third quarter, domestic car production and sales have declined year-over-year for several consecutive months. Given the dual effects of the epidemic and the economic downturn, consumer demand is very weak, especially in lower tier markets, and the auto market shows a pattern of weakness in both supply and demand. The tough market conditions were broadly consistent with our expectations and impacted our third quarter business accordingly. Nevertheless, we achieved the total revenues of CNY 801 million in the third quarter, beating our guidance.
Revenues from our car trading transaction business were CNY 429 million, accounting for nearly 53.6% of total revenues. Revenues from our automotive financing facilitation and aftermarket services facilitation businesses were CNY 267 million and CNY 43.43 million respectively. In terms of the bottom line, net loss was CNY 417 million due to the fair value change of our investment in Li Auto. Among our three core businesses, the challenging market conditions most directly impacted our automotive financing facilitation business.
Given insufficient car supply, consumers' wait-and-see attitude, and falling car sales, the company facilitated financing transactions totaling CNY 6,211 million in the third quarter, down 20% quarter-over-quarter. The total outstanding balance of Cango-facilitated financing transactions was CNY 47,955 million as of September 30, 2021. At the same time, asset quality remained under pressure. As of September 30, 2021, our M1+ and M3+ overdue ratios had increased slightly quarter-over-quarter to 1.58% and 0.76% respectively.
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We have responded proactively to these external challenges since the end of the second quarter by optimizing our team and the business structure and concentrating our strategic business development. While the automotive financing facilitation business was still under pressure in the third quarter, we optimized our sales team's organizational structure and focused on stimulating each salesperson's output.
At the same time, we introduced the tools to empower both our dealership network and sales team. Cango Go+, our WeChat Mini Program for car dealers, offers our dealers a quick reference tool to serve car buyers, thus improving their service efficiency and ability to retain customers. Cango Go+ also provides car buyers with a variety of financing solutions and self-service options, which in turn greatly improves our sales team's efficiency, facilitating the entire car purchasing process.
This series of adjustments has begun to produce positive results. In the third quarter, although the overall scale of automotive financing facilitation business declined compared with the previous quarter, the average amount of financing per transaction increased.
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Notably, although the decline in new car sales affected our overall automotive financing facilitation business, we maintained a stable growth in the high-end and used car segments. As we further optimized our dealership network structure, customer quality also improved, resulting in increased profitability. By the end of the third quarter, we had covered 47,718 car dealers throughout China, of which 10,317 were 4S dealers, including 776 luxury brand dealers such as BBA plus Lexus. We also continued to network with large-scale dealer groups during the quarter and recorded two new strategic partnerships.
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The auto industry has faced unprecedented challenges in recent years due to the weak economy and the ongoing pandemic. However, with challenges come opportunities. When Cango was founded over a decade ago, we started with the automotive financing facilitation business and aimed to eventually expand into the entire auto industry chain.
Today, the auto industry is under dramatic, challenges and changes, including the rise of the NEVs prompted by the greater technological developments, the shifting role of the dealership network in the era of oversupply and increasing consumption upgrades, all of which have led to growing customer demand for elevated auto-related services. This evolution has inspired us to accelerate our efforts in a transformation into a comprehensive automotive transaction service platform to consolidate our dealers through car trading transactions and empower our dealership network with the integrated auto supply chain services.
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We're very pleased to see that our car trading transaction business made significant progress in the third quarter. At the end of May, we launched the [Non-English content], a B2B WeChat Mini Program, which provides the dealers with a one-stop transaction, logistics, finance, insurance and other auto information related services. As the end of the third quarter, [Non-English content] had more than 5,700 dealer partners covering 283 cities in 31 provinces, and included 74 self-operated car models from twelve brands and the 27 car series.
Since its launch,[Non-English content] has amassed over 1.5 million clicks and the proportion of active car dealers has reached 20%, demonstrating an obvious increase in dealer stickiness. We also further consolidated our supporting warehousing and logistics capabilities during this quarter. As of the end of the third quarter, we had operated with the infrastructure service providers to establish a total of 108 warehouses covering 89 cities across the country, thereby shortening the logistics radius in the lower tier markets and improving vehicle transaction efficiency.
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Of a particular note, [Non-English content] launched the two new services in the third quarter, which are pairing and vehicle display, both of which gathered positive feedback from the dealers. Our pairing service integrates the diverse inventory demands of small and medium car dealers, thereby improving information exchange and sharing, allowing more efficient vehicle allocation and reducing customer churn. The vehicle display service provides high quality certified dealers with a wide variety of display vehicles at a low cost to help them economically attract and retain customers.
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In terms of traffic acquisition, we made significant progress in the third quarter with our independent sales reps initiatives, which functions as a tool for directing and operating private traffic. We expanded our network to cover 12 provinces nationwide, adding two additional popular provinces, which are Henan and Shandong Province.
As of the end of the quarter, we had more than 19,000 private traffic port, 90,000 sales reps and 830 sub dealers. We also conducted a successful pilot program within our existing private traffic pool involving car only and car plus financing transactions. The program included sales and delivery of both NEVs and used traditional fuel vehicles, forming a closed operation loop and realizing private traffic monetization.
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After trials and advancements during the past few quarters. Our car trading transactions business has gradually stabilized and formed synergies with our financial and insurance business sectors. We have solid data affirms our strategies effectiveness. Our goal is to build an open platform to help OEMs increase their marketing and self-service channels penetration in the lower tier markets, empower medium and small dealers with the supply chain services such as vehicle sources, warehousing, last mile logistics, finance and insurance, and ultimately provide end users with high quality branded car consumption services.
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Last but not least, let's talk about our aftermarket services facilitation business. In the third quarter, our direct insurance sales team explored collaborations with 1,249 new auto trade and maintenance stores. We have also officially commenced cooperation with the NEV manufacturers Li Auto and HiPhi, and are working to embed the Cango insurance service portal in this brand's car owner apps, which is expected to be completed in December. Furthermore, we deepened the integration of our insurance business with our other sectors during the quarter.
The combined car plus insurance sales transactions began to materialize, strengthening insurance's connection to our car trading transactions business. We have also embedded our insurance service portal in our Cango Go+ dealer tool to link insurance services with our automotive financing facilitation business and created customized insurance products for 4S Group dealers. Thanks to its outstanding performance in dealership networking service, Fushun, our subsidiary insurance company, won the Service Star in Supply Chain Award at the 2021 Auto Parts Supply Chain Golden Star Awards in September.
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We expect the market disruptions caused by the chip shortage to carry into next year. Against all odds, and despite the persistent pervasive anxiety in the auto industry, NEVs are gaining traction and gradually becoming a key market player. Cango is a firm supporter of the NEV industry. In addition to our strategic investment in Li Auto, we have seamlessly integrated NEV manufacturers into our entire automotive trading service platform, including automotive transactions, financing, insurance, and other automotive products. To date, we have established in-depth cooperation with Li Auto, XPeng, and Polestar.
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We will continue to improve agility and reduce risk throughout our supply chain ecosystem as we navigate the tough economic and industrial environment. Meanwhile, we will also continuously refine our car transaction services platform ecosystem and enrich our customer-first product matrix, including car trading transactions, automotive financing facilitation, and aftermarket services facilitation, as we resolutely strive toward our strategic goal, which is making the selling and buying of cars simple and enjoyable. Next, I will turn the call over to our Chief Financial Officer, Michael Zhang, for a review of the company's financial performance.
Thanks, Jiayuan. Hello, everyone, and welcome to our Third Quarter 2021 Earnings Call. Before I started to review our financials, please note that unless otherwise stated, all numbers are in RMB terms and all percentage comparisons are on a year-over-year basis. Despite the ongoing uncertainty due to the global chip shortage, our third quarter results demonstrate the flexibility and resilience of our business model. We recorded total revenue of CNY 800.6 million, outperforming our previous guidance.
Looking at the performance of our three core business in the third quarter, revenue from our car trading transactions were CNY 429.2 million, continue to serve an important growth driver. Revenues from automotive financing facilitation and aftermarket service facilitation were CNY 266.5 million and CNY 42.7 million respectively. Now let's move on to our costs and expenses during the quarter. Total operating costs and expenses in the third quarter 2021 were CNY 839.6 million compared to CNY 300.4 million in the same period, 2020.
This was mainly due to the related costs incurred by car trading transaction business. Primarily as a result of the increase in revenue from car trading transactions, sales and marketing expenses, general and administrative expenses, and research and development expenses each decreased as a percentage of total revenue in the third quarter of 2021. Cost of revenue in the third quarter of 2021 increased to CNY 610.5 million from CNY 180.9 million in the same period, 2020.
As a percentage of total revenue, cost of revenue in the third quarter of 2021 was 76.3% compared to 41.6% in the same period, 2020. The change was primarily due to an increase in the amount of car trading transactions. For automotive financing facilitation services.
Pardon me, ladies and gentlemen. It appears we have lost connection to our speaker line. Please stand by as we reconnect. We thank you for your patience. We have reconnected our speaker line. Mr. Zhang, you may proceed with your conference.
Good. Thank you, operator. Cost of revenue in the third quarter 2021 increased to CNY 610.5 million from CNY 180.9 million in the same period, 2020. As a percentage of total revenue, cost of revenue in the third quarter of 2021 was 76.3% compared to 41.6% in the same period, 2020. The change was primarily due to an increase in the amount of car trading transactions. For automotive financing facilitation and off-market services facilitation, cost of revenue as a percentage of relevant revenue was around 40.1% in the same period, 2021.
Sales and marketing expenses in the third quarter of 2021 were CNY 46.8 million compared to CNY 41.9 million in the same period, 2020. As a percentage of total revenue, sales and marketing expenses in the third quarter 2021 was 5.8% compared to 9.6% in the same period of 2020. General and administrative expenses in the third quarter of 2021 were CNY 64 million compared to CNY 52.2 million in the same period, 2020. As a percentage of total revenue, general and administrative expenses in the third quarter of 2021 was 8% compared to 12% in the same period, 2020.
Research and development expenses in the third quarter of 2021 were CNY 17.4 million compared to CNY 14.2 million in the same period, 2020. As a percentage of total revenues, research and development expenses in the third quarter of 2021 were 2.2% compared to 3.3% in the same period, 2020. Net loss on risk assurance liability in the third quarter of 2021 was CNY 55.5 million compared to a net gain of CNY 12.9 million in the same period, 2020. We recorded loss from operations of CNY 39 million in the third quarter of 2021 compared to an income of CNY 134.5 million in the same period, 2020.
Due to the fair value change of the company's investment in Li Auto, net loss in the third quarter of 2021 was CNY 416.5 million. Non-GAAP adjusted net loss in the third quarter of 2021 was CNY 392.5 million. On a per share basis, diluted net loss per ADS in the third quarter of 2021 was CNY 2.88, and diluted non-GAAP adjusted net loss per ADS in the same period was CNY 2.72. Moving on to our balance sheet. As of September 30, 2021, we had cash and cash equivalents of CNY 906.4 million, compared to CNY 1.5 billion as of June 30, 2021.
As of September 30, 2021, the company had short-term investments of CNY 3.6 billion, compared to CNY 3.2 billion as of June 30, 2021, compared to CNY 3.2 billion as of June 30, 2020. Looking ahead to the fourth quarter of 2021, we expect our total revenue to be between CNY 950 million and CNY 1 billion. Please note that these forecasts reflect our current and preliminary views on the market and operational conditions, which are subject to change. This concludes our prepared remarks. Operator, we are now ready to take questions. Thank you.
We will now begin the question and answer session. To ask a question, you may press star, then one on your touchtone phone. If you are using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star, then two. At this time, we will pause momentarily to assemble our roster. Our first question will come from Shelley Wang with Morgan Stanley. Please go ahead.
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I will first respond to the third question, which is about the recovery of the retail sales. If you look at the industry, the chip shortage continues to impact the entire auto industry. We found that leading to inventory depletion for OEMs and the dealers and a drop in deliveries for car makers, both of which affect new car sales. According to the official data, the chip shortage has eased slightly in the last quarter, but the supply capacity hasn't materially improved. Going into the fourth quarter, a traditional season to drive the year-end sales.
Due to the ongoing supply shortage, well, we don't expect the dealers to enhance promotional measures. From the company's perspective, thanks to our successful initiative over the past few quarters, our car trading transaction business has developed steadily during the third quarter.
To the second question about banks. Is it easier to get car loans from the banks? Actually, we have observed that there is a shift in the preference of banks in which asset targets that they hold. Now, turning from the property assets, banks are looking more and more into the automotive car loans and actually car loans have long been one of an important asset targets of the banks. Overall, the car loan volume of banks have been increasing steadily over the past few years, and we are quite optimistic and positive of getting support and loans from the bank.
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I would like to respond to the first question of Shelley, which is why in the third quarter the revenue has almost doubled year-on-year but the year-on-year growth of gross margin is negative. What is the business that is dragging down the gross margin? I can provide a couple of explanations. First is if you look at our main business, which is the car trading transactions business, it is a low margin business. Even though the revenue of this business goes up very quickly in the third quarter, but its contribution to our margin is on the low side.
The second explanation are the traditional drivers for our gross margin is our automotive financing facilitation business. If you look at this business, it has a 15% growth year-on-year. However, there is a shift in the business landscape, which is we found our customer base as well as our channels and those dealers are moving from a lower tier to a higher tier market, including tier one cities. A lot of dealers are in those tier one cities, meaning that we have to pay them more commission, which is leading to an increase in our cost of providing the automotive financing facilitation service and has a significant impact on our gross margin.
The third explanation is from our aftermarket services, which is led mainly by insurance. Insurance and aftermarket services are a source of revenue and gross margin as well. Due to the third round of reform of the insurance premium, the gross margin and revenue from this part of business also came down and it impacted our gross margin in the third quarter. Based on those explanations, even though you find the revenue on the total amount of revenue increased in the third quarter and the business structure changed and our cost goes up, that will eat up our gross margin.
Again, if you have a question, please press star, then one. Our next question will come from David Pan with Goldman Sachs. Please go ahead.
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I would love to respond to the first question, which is to give you more perspective on the business extension from lower-tier cities to the higher tier like tier one, Tier 2 cities. If you look at the history of our Cango, we started our business in a lower tier cities. Along with more collaborations with those financial institutions and our optimization of our financial related products. We are now extending our business and strategically out to high tier cities, and we are starting to work with luxury 4S dealers and other larger scale dealer groups.
If you look at the whole market of automotive financing and car transaction market, and this market is basically dominated by the large scale dealers groups and luxury 4S dealers. On one hand, internally, we are perfecting our sales teams as well as our product matrix. On the other side, we start to collaborate with those luxury high end and large scale dealer groups. This is one perspective.
Secondly, it is in line with our strategic intention for business transformation, because ultimately what we want to do is a automotive transaction and service integrated platform. To build that network, we have to work with those 4S dealers and from a luxury brand and large scale dealers groups. If you look at the supply chain as well as their service, I think their collaboration is such a business extension is paramount and inevitable. This is our basic business logic for such expansion.
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I just want to add one more thing, you know that this is a very competitive segment. As a relatively new service platform to enter into that segment, we do have to pay the marketing as well as the operation cost. If you look at the short-term financial performance, this may drag down on our gross margin in the way that the cost of our revenue will go up.
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To respond to your second question, we are very optimistic and positive on the prospects of NEV markets. As you know, we work deeply with Li Auto, and we still hold 8 million shares ADS of Li Auto, and our plan is to hold them for a long term. Besides Li Auto, we're also a nationwide service partner and we cooperate with a lot of NEV brands, including XPeng, BYD, Hozon, Aiways, Polestar, and Beijing EV, as well as the other NEV vehicle models produced by Dongfeng, DS, et cetera.
At present, our financing and insurance capabilities allow us to provide products and services to those NEV manufacturers on a relatively large scale. Based on our strength, we can also help those NEV manufacturers to better enter into the lower-tier markets. Based on our offline scenarios and service network, we can empower them to acquire customers and provide better services in those lower-tier markets.
As we have no further questions at this time. This concludes our question and answer session, which also concludes today's call. Thank you for attending today's presentation. You may now disconnect.