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Citi's Global Industrial Tech & Mobility Conference 2026

Feb 19, 2026

Moderator

But we are very excited to have Carrier Corporation with us today. We've got Dave Gitlin, who's the CEO, and Patrick Goris, who's the CFO. Dave, as I walk over to you, obviously, you know, you had your investor day almost a year ago now. There's been a little bit of noise, as you know, out there about, you know, a couple end markets. But, you know, I think the highlight of the investor day for me was about Carrier promoting accelerating growth.

Dave Gitlin
CEO, Carrier

Yeah.

Moderator

Right? And, I think you said you would drive that outperformance in growth through continuing new product development, aftermarket, increasing systems, related growth. So as we start 2026, where do you think Carrier is on that journey to increased outperformance?

Dave Gitlin
CEO, Carrier

You know, when you look at, excuse me, three of the four elements that we talked about with our growth algorithm, products, aftermarket systems, we said combined, that would be around four or five points of growth, and we feel good about all of them. Aftermarket, the formula works. Product, we're introducing new products. We're gaining share. We're surely gaining share in data centers. And systems is this new frontier for us with things like CDUs to build out a quantum leap offering in Data Centers, Carrier Energy, system-level offerings, and HEMS in Europe. So in terms of those three, controlling the controllables, we feel great. The issue we've had is, this year we're gonna face about three to four points of market headwind with our CSA RLC business is down high single digits, and some continued headwind in the residential business in Europe.

So had it not been for some of those market headwinds of 3-4, which puts the whole company plus about one, even just a couple of points of market headwind would put us in our growth algorithm of 6%-8%. I don't know exactly if we'd get there in 2027, but I can tell you, as soon as we get a little bit of short cycle market tailwind, which we would expect, we get back into that 6%-8% range.

Moderator

Got it. And Dave, I know you just reported a couple of weeks ago, but, you know, you were with my peer earlier today. Like, has anything changed in your outlook? You know, I'm just wondering, like, anything new that you want to sort of talk about?

Dave Gitlin
CEO, Carrier

No, the short answer, Andy, is 100% nothing new. 1Q is what we thought, full year is what we thought, calendarization is what we thought. There's nothing new.

Moderator

Easy enough. So 2025 ended up being a little bit more challenging, as you talked about. You know, are there any actions you can take to better anticipate potential perturbations in resi HVAC? I know it's cyclical. You know it's cyclical. Like, what are you doing to sort of make sure you're on top of, you know, what's going on in the market these days?

Dave Gitlin
CEO, Carrier

Well, I think it's a couple things. If you look at how we've been talking about the market, we're looking at what would be a standard mean, nine million units per year. And when you're going through a phase where you have multiple years ahead of it, you know, alarm bells should start to indicate that at some point, you probably will go below the mean. So I think there's a through a few lenses through which we can look now with the benefit of hindsight that, you know, may. Looking at inventory buildup as we got into, you know, into the end of the second quarter, there were some indications that we look at more now than perhaps we were a year ago. Two is our channel contacts.

We have weekly meetings, not only with Watsco, but all of our independent distributors, going super deep on all the early indicators. We're doing a lot more around field inventory management. You know, we said we'd end last year at 30%, we ended January down 32%. Our inventory levels continue to stay low, and we're doing a lot more on keeping field inventory levels low. And then we brought in one of our hyperscaler customers, helped us with some of their AI specialists, where we not only look at the macros, things like existing home sales, new home sales, consumer confidence, interest rates, but we also obviously look at movement, sell in, and inventory levels. But they're also saying you could look at other things like clicks on Zillow or other things like that.

Moderator

Yeah.

Dave Gitlin
CEO, Carrier

Between indicators, daily, weekly communications with distributors and dealers and the macros, I think we're incredibly in tune. Remember, we hadn't missed resi for a number of years.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

So we took a lot of medicine last year. We've learned a lot from it, and I think we've really positioned our, ourselves well going into this year.

Moderator

To your point, and, you know, Patrick can chime in if he wants to, but like, you know, you set the industry volume decline this year down 10%-15%, right? And, you know, I think it seems appropriately conservative, but maybe you can comment that. In that vein, you know, have resi orders been tracking so far early in the year, the way you would think?

Patrick Goris
CFO, Carrier

Well, obviously, it's still very early and-

Moderator

It's furnace season, so.

Patrick Goris
CFO, Carrier

We just gave guidance two weeks ago.

Moderator

Yeah.

Patrick Goris
CFO, Carrier

But anything we're seeing this quarter is consistent with our full year guide, including the guide for Q1. And frankly, this is the quarter where our distributors would start to build inventory for the season, and that's what we would expect, and therefore, we would expect to see increasing volumes as the quarter progresses, as we typically see every year. And so distributor inventory will be up sequentially, but still down significantly year-over-year by the end of the quarter.

Moderator

Got it. That's helpful. And then maybe one more resi-related question. Given the cost and productivity actions you took in 2025, and as you're navigating the Americas resi challenge, how are you thinking about operating leverage and incremental margins in your Americas business in the second half of 2026 and into 2027, if resi does start to come back?

Patrick Goris
CFO, Carrier

Yeah. So, what we've seen, unfortunately, in the second half of last year, is how painful it is if that business contracts significantly-

Moderator

Yeah

Patrick Goris
CFO, Carrier

... in a short period of time. So we've seen significant decrementals. Obviously, that also means that as the business improves and we see growth year-over-year, we expect to see very attractive incrementals. And so for the second half of this year... the incrementals in CSA will be attractive because of resi will be up double digits-

Moderator

Yeah

Patrick Goris
CFO, Carrier

- second half of the year in sales, given the absence of destocking. So the incrementals should be in the 40%+ range.

Moderator

Yeah, very nice. And then maybe, Dave, just staying within your Americas business, light commercial sales, as you know, were down 20% in Q4, and for the year. But you also did note that field inventory is down materially, with light commercial distributor inventory is down 25%. But you still expect a high single-digit decline in that portion of the business in 2026. So, you know, what's the outlook for that business? Like, how are you feeling about that right now?

Dave Gitlin
CEO, Carrier

You know, I'll give you a few pieces of good news is, orders up 70% in 4Q, even though an easier compare, because it was up 20- it was down 20 in 4Q of the prior year. Field inventory down 25%, as you said. We're introducing a lot of new products, which is in the past, and continues to be, a lot of tailwind for us, because we, we are quite differentiated with our rooftop units. So I think the thing that's hard to gauge will be the 35% of that business that's plan replacements, probably under a little bit of pressure with the small and medium business owners, and then nearly half is a replacement business. There's gonna be some pent-up demand for full replacements. We'll have to see exactly when that kicks in.

So the team's doing a nice job to set ourselves up for this year. We guided down, high single digits. We'll have to see how the year evolves.

Moderator

Dave, I was with one of your competitors yesterday, and they talked about retail maybe getting a little better. Like, I don't know if I should get excited about that, but what do you think about different end markets, you know, within units?

Dave Gitlin
CEO, Carrier

You know, when we look at the end markets, I would say retail hasn't shown a market improvement from an industry, but our share has had significant improvements in retail. You know, we go direct in that business to some of our national account customers, and our win rate with new national account customers, major national account customers, has been very, very high. So retail for us has been very, very strong. I think for the industry, it's probably still a bit muted. K through 12 was very soft last year. It is showing signs of life to start this year, which we had thought it was gonna be a little bit better because a lot of that ESSER funding was gonna shift over into state bonds, which we're now starting to see being released a little bit.

So, you know, a couple of the verticals do look promising. We'll have to see how 1Q, 2Q play out, but I think we've set the bar at a conservative level, and the team's certainly grinding to do better than that.

Moderator

Dave, to your point, there's no unitary markets that's... I mean, you know, K to 12 is already pretty bad. Is anyone still going in the wrong direction, you think? Like, you know, I know your guidance is still down, but yeah.

Dave Gitlin
CEO, Carrier

No, it's hard to say. I think that there's nothing that is trending worse this year than it was last year. I mean, some of the warehouse has been, you know, soft-ish.

Moderator

Yeah.

Dave Gitlin
CEO, Carrier

Commercial real estate has been soft. Frankly, despite the ABI numbers, that's even been showing signs of life over the last couple of months. Frankly, surprising to us, that's actually gone a bit well. Nothing that's terribly off the rails. We just have to watch some of the small and medium business owners to see their confidence level to start releasing some CapEx for plan replacement.

Moderator

Got it. And then, obviously, America's commercial HVAC has been a highlight for you guys. Q4 orders up over 80%. You know, you doubled your data center business. You're gonna do another 50% in 2026. So, you know, given the significant focus you have, can you talk about how you're differentiating right now in the world of data centers? You know, what are you doing?

Dave Gitlin
CEO, Carrier

Yeah, I think a lot of it has to do with how we are introducing new products that are right in the sweet spot of what our customers want.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

You know, we saw it with water-cooled chillers, where we introduced these 18 MW to 20 MW maglev bearing chillers on the water-cooled side, and our share went from 10 to close to 40%, and we're doing the same playbook on the air-cooled side. So we've been working with our hyperscaler and colo customers. They wanted 2 MW, 3 MW maglev bearing. We've been introducing those, but with the specific requirements they want in terms of free cooling, quick restart. So as we've iterated with our customers between the interplay between air-cooled and water-cooled chillers, with a point design that's very specific to what they're trying to accomplish with their data centers, we've seen significant share gains in data centers. So I don't think on air-cooled we'll have the same 10 to 40%, but we are gonna de facto gain significant share.

You know, if you look at this, this business, Andy, when we spun, especially in the Americas, where the team has done a phenomenal job, we were mid-single-digit ROS and kind of a distant third. We've come so far by investing in capacity in North America. We invested in the product portfolio, in technicians, in sales, in the sales force, in spec engineers, in design engineers. Hats off to the team, because that's been a complete turnaround. Margins now in the mid-teens. Our data center orders in 4Q for the applied business was up 400%. You know, we were up 5x. So we had great orders last quarter. Orders this year, in the first quarter, are gonna be good, so we're differentiating, and we're gaining share.

Moderator

Dave, as you know, the technology changes really fast, right? So how do you ensure that you're sort of keeping up with it? Obviously, there was when, you know, Jensen Huang came out and talked about, you know, maybe using warmer water and things. So, like, you know, how up to date are you? How do you think about that technology evolution?

Dave Gitlin
CEO, Carrier

Yeah, you know, we think that the game ultimately gets won at a systems level. So we're investing a lot in our traditional chillers, and I think that if you look at what I believe Jensen Huang was saying, is that the input temperature, 45 degrees C, is the same for the Blackwell and the Vera Rubin chips. So you're going to get more power effectiveness, power usage effectiveness out of the same chip, but the cooling needs are fundamentally going to be the same. It'll just be a more efficient chip. So we will have chillers going forward. You will see the chiller market continue to grow 20-25% a year. We've been growing more than that 'cause of share gains, and liquid cooling will grow 2x traditional chillers. So we've invested in our own CDUs, a new 1 MW.

We have a 3 MW and a 5 MW coming out later this year, and we're spending a lot to leverage our BMS business, 'cause we've become one of the top couple of players in our ALC building controls business. So having our own liquid cooling, especially through the CDUs, having our BMS, having our traditional cooling, and then using things like AI and digital twins to look at system-level differentiation.

Moderator

Dave, similar question around capacity, 'cause you've talked about it. You know, you need to really jam on the capacity pedal, you know. So how... Are you still staying ahead? Could you've gotten more orders? Like, how do you think about that over the next couple of years?

Dave Gitlin
CEO, Carrier

Yeah, I think we've invested a fair amount, and I think we're in a good place now. You know, we've expanded our Charlotte facility. We took a facility in Mexico that was doing controls. We've outsourced those controls, and we've repurposed that entire facility to chillers. It's the size of multiple football fields, so we've added the capacity in our four walls, and I think we now have that footprint. We're now ramping our suppliers. We want to dual source as much as possible for contingency planning purposes, so we feel really good about the capacity for North America.

Moderator

Got it. Let me ask you about commercial HVAC outside of data centers. Like, any markets that also are surprising on the positive side and/or the negative side?

Dave Gitlin
CEO, Carrier

Well, so, when we look in Asia, we've seen great growth in India for data centers. We're seeing it in the Middle East, places like the UAE and Saudi, and then we're going to start to see a lot more data center growth. We were in Japan recently. We're going to see good data center growth in Japan and Southeast Asia, in places like Singapore and Malaysia. And then Europe, you know, what's happening in Europe is you can look at fairly lumpy sales. So we're bidding on some very major colo-type bids that we feel very confident in, and it's. Well, you can't exactly time when they're going to land. They will land. Europe will grow over time on the commercial HVAC side significantly. This year, we've said mid-single digits. Over time, we're very well-positioned.

There's a lot of growth in Western Europe in particular.

Moderator

I can't resist asking you, 'cause one of your peers who was on stage with me, like, all of a sudden had a big influx of European orders. I would imagine significant thermal management. So have you seen more activity, though? Like, are you more confident in that starting to be a new part of the cycle?

Dave Gitlin
CEO, Carrier

Yes. We're seeing a lot of bidding activity. We're very well-positioned, especially on some of the major, like, you know, you're talking about facilities that are in the 1 GW range. So we see a lot of bidding activity. We are in advanced stages on those, and we'll see how those play out. But Europe is showing signs of data center growth here as we look over these next couple of years.

Moderator

So maybe just focusing on Europe for a second, can you remind us of the relative mix today in Europe of commercial HVAC versus resi and light commercial heat pumps and resi light commercial boilers?

Dave Gitlin
CEO, Carrier

Yeah. So you look at Europe, think of it as $5 billion. It's about 75% RLC, 25% commercial, and then within the RLC side, it's about 30, 30, 40. It's about 30% heat pump, 30% boilers, and then 40% all other, and that all other category includes aftermarket, which is margin accretive, and then it's got stuff like solar, PV, and battery, which is a little bit below the margins of heat pump and boiler. Well, when we look at Europe, in terms of that controlling the controllables, you look at our growth algorithm, you know, point a price, couple points of aftermarket. We need market, instead of being headwind, to come back, which ultimately it will. This year we've said it'll be down 5%-10%.

And then that big bucket of initiatives, we feel very good about things like air conditioning sales, system sales. The one to watch that I'll tell you that I think could be the most important is new product introduction, and later this year, as we have a new offering that's coming in below that premium, you know, kind of in that mid to upper mid-tier range, that's a game changer.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

We can't wait for that to come out. Viessmann branded, targeted at new installers converting over to us, and even a second-tier offering for our existing installers and for new customers. That one we're very excited about.

Moderator

So again, I can't resist, Dave. So what does a game changer mean? Like, you know, 27 sales. You know, how broad is the product offering? How do you think about that?

Dave Gitlin
CEO, Carrier

Well, it hits a much bigger class. So what's happening in Europe is, as you see uncertainty around subsidy levels, those have been swinging. Our whole mantra has been: We're going to win and grow regardless of what governments do.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

If we have a business model that relies on what the Italian and German governments do, that's not a sustainable business model.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

So we have said that we're going to introduce products to make sure that we can win and grow independent of subsidy levels. I would not be surprised in Germany if subsidy levels come down. Our guide assumed that, in fact, that happens. So one of the reasons this end product is so important is it's not only lower price, lower cost on the OEM level. From an installation perspective, the indoor unit's a fraction of the size, the digital capabilities are significantly advanced. So it's a, it's a product that's gonna bring the cost of the system installation down. So we think it's significant.

Moderator

So I feel like the kid in the back seat of the car asking you if we're there yet, but, like, you know, you mentioned subsidies kind of swinging around. Like, what do you think it's gonna take for the German market to sort of bottom and start to improve?

Dave Gitlin
CEO, Carrier

I think a couple factors. Number one is we do need certainty on what's gonna happen, not only with subsidy levels, but the heating law. So I think the ambiguity and certainty around that has caused a bit of a paralyzing effect in Germany. I think we've taken a whole lot of medicine. You know, we talk about the overage in the United States, and now we're in that underage. That's been happening in Europe.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

Germany averaging 800,000. We were north of 1 million units. Now, last year, we were at 600,000. So I think in terms of absorbing that overage, we've done that. It does feel, in Germany and other parts, fiscal stimulus is positive. So there's some sense that... optimism is too strong a word, but having spent the week in Europe last week with our installers, there is a sense that this market will start to recover. I asked to a person, all of our installers, if subsidies come down, heating law goes away, do customers go back to boilers? The sense is that train has left the station.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

The transition to heat pumps is happening. So we'll get that mixed benefit with heat pumps up double digits, boilers down low to mid-single digits. We've gotten some of that noise around floor-standing boilers fundamentally behind us. A little bit of market tailwind, and we're really well positioned there.

Moderator

Yeah, I agree. I'm gonna open it up to the audience in a second, but I wanted to ask you one follow-up on European commercial HVAC. We already talked about data centers, but, you know, anything else leading to a little bit of optimism there? Any other markets helping out?

Patrick Goris
CFO, Carrier

Yeah. Generally speaking, for commercial HVAC is, hospitality-

Moderator

Mm

Patrick Goris
CFO, Carrier

... higher education. That's where we see some activity as well. And our overall guide is for growth, of course, in data centers and non-data centers to be up low single digits or so for the year.

Moderator

Okay.

Patrick Goris
CFO, Carrier

Yeah.

Moderator

Cool.

Patrick Goris
CFO, Carrier

So we see some activity there in some verticals.

Moderator

Any questions? Question over there.

Speaker 4

One more time, could you talk to the residential market in the US in terms of the conditions you're seeing, either by region or by different end categories?

Dave Gitlin
CEO, Carrier

Sure. The questions around resi in the US, what we're seeing?

Speaker 4

Yeah.

Dave Gitlin
CEO, Carrier

You know, in the first 6 weeks of this year, we're seeing what we kinda thought we would be seeing. The way we've kind of positioned the year is that unit volumes in the industry would be down 10-15. We'd be down high single digits 'cause we get a bit of benefit of the absence of destocking in the second half. We get you know, a couple of points of price. In terms of the start to the year, it was a colder start to the year. It benefits furnaces at the margin, but the truth is, we won't really know until we get what drives our business is splits. We won't really know until we get into the cooling season, as we get into that March, April.

Builder, you know, our channel partners will start to build in anticipation of the season, and then we'll have to see how movement plays out. So I would say, start to the year, no surprises, certainly no bad news, and we're gonna have to see how the first couple of months play out over these next few months.

Moderator

Any other questions? I was thinking about you as my furnace was running all out. Like, you know, is there any potential for... I mean, you've got to replace these things, right? And the OEM does it. So, but you can't really see it yet if you're... Is that what you're kinda saying?

Dave Gitlin
CEO, Carrier

Well, furnaces were higher than we thought. I'm saying it's not a needle mover.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

You know, we have so much of our sales are splits, so-

Moderator

Yeah.

Dave Gitlin
CEO, Carrier

Was there a bit of upside to start the year in furnaces? Yes. Does it change our 1Q forecast? No.

Moderator

Yeah.

Dave Gitlin
CEO, Carrier

I think the key is gonna be underlying demand. As we get into the season, we don't wanna discuss the weather. We just wanna see that, you know, existing home sales hit, like, a 20-year low. There's some discussion in the marketplace that existing home sales will start to improve. We'd love to see the 30-year start with a five. We'd love to see a little bit of upside in single-family, new home construction, which is flattish, maybe up a point or so. We'd like to see a little bit of upside on that. So I think we've calibrated this year, where we've assumed that all the badness we saw in the second half continues through this year.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

If any of those factors get better, then things would be better. We're gonna have to see how things play out, though.

Moderator

Any other questions from the audience? So let me ask you, Dave, about CSAME. I know it's a little bit smaller portion of the business, but it's bit more difficult maybe for us to get a read on. You know, it was down high single digits in Q4. So maybe talk about the puts and takes that's impacting that business.

Dave Gitlin
CEO, Carrier

Yeah. Think about the business as $3.5 billion. It's half China, half everything else.

Moderator

Mm-hmm.

Dave Gitlin
CEO, Carrier

And then within China, it's about half commercial, half residential. Outside of China, outside of China, we've said up high single digits, and there are some great growth opportunities outside of China in Asia and the Middle East. Japan grew 8% last year. We've had a good start to the year. India, we're adding a new facility in India because of the demand that we're seeing there. The Middle East, between Saudi and the UAE, is very encouraging. Southeast Asia, 4Q, Thailand was a bit lower than we thought, but in general, we're seeing nice demand in places like Singapore, Thailand, Malaysia. So outside of China, we feel good.

Now, we've guided China to be down high single digits with the residential business down about 20 and maybe flat to up a little bit, up a couple points on the commercial side. Residential is hard to say. We've actually introduced some new product offerings with Toshiba branded, so that should give us a little bit of lift, but that market's been tough for a long time, and it's hard to find bottom there. Commercial HVAC, we have an opportunity, like, batteries are being shipped around the world out of China, so that, that piece is quite good. EV is quite good. Data center is quite good. So we'll have to see how CHVAC plays out, but overall, that has the potential to be, over any kind of sustained period, one of our better growth trajectory regions.

Moderator

To that point, Dave, like I don't know whether we have a trade deal with Japan or not, but like you mentioned a couple times, Japan, like I feel like Carrier would benefit if that happens, right?

Dave Gitlin
CEO, Carrier

Oh, yeah.

Moderator

Is that something that you've talked about?

Dave Gitlin
CEO, Carrier

Yeah, I mean, we're very- the Toshiba brand is very strong in Japan. We're very well-positioned. We have modular chillers that are perfectly sized for some of the commercial growth, but especially for data centers. I actually think Japan is gonna surprise the world to the upside on data center investments. It could be 18 GW over time, especially along maybe 12 of that along the eastern part of the country. So we're well-positioned in Japan. I think investments are going to increase, especially in our sweet spot. We've gotten margins up up into the mid-teen range from basically flat when we purchased the business, so the team in Japan is doing well.

Moderator

I think you've got transport relatively flattish for the year, but, you know, there's obviously a couple different pieces of the business. Maybe talk about the puts and takes in that business.

Dave Gitlin
CEO, Carrier

You want me or...?

Patrick Goris
CFO, Carrier

Sure. One business that has done really well within transport is container.

Moderator

Yeah.

Patrick Goris
CFO, Carrier

Had an exceptional year last year. Started out this year very strong as well. At the same time, global truck and trailer has been weaker, and there is a margin differential between the two with truck and trailer having generally higher margins, especially in North America. And so we've seen growth, but from a margin point of view we have not seen the full benefit of that. The first half of this year our guide assumes that container continues to be really strong. As I mentioned, that's what we've seen so far this year, and we would expect truck and trailer to pick up a little bit in the second half of the year, whereas container will have tougher comps.

Moderator

Yeah.

Patrick Goris
CFO, Carrier

We'd expect margin to improve a little bit in the second half of the year from where we have been last year.

Moderator

Got it. Got it. And then I did want to ask you about the aftermarket. It's, you know, something that I know is near and dear to your heart. You know, I think you've said, you know, maybe euphemistically, maybe not, you know, double digit forever. But maybe talk about how it's proceeded versus sort of when you first came in. You obviously came from the aerospace world, so is it easier or harder to capture installed base here? Like, how do you think about, you know, your aftermarket progression?

Dave Gitlin
CEO, Carrier

I think the opportunity is the same. The issue is that to drive an effective aftermarket business, it has to be in the DNA of how you run the business. From everything from how you design the product, to how you support your customers, how you price the product, how you think about your relationships with your channel partners and your suppliers. So we've done a lot to change the entire nature of how we run the business and how we run the aftermarket business. So we said, "Well, you need your devices to be connected." We used to have 17,000 a few years ago, now we have over 70,000. We said that we need more long-term agreements. We used to have something like 40,000 or 50,000 of our chillers under service agreements, and now we have 110,000.

So we had to change the nature of how we work with our channel partners in terms of how they buy spares from us. So that's a work in process. But what we did in the United States is we started with a single branch, and we said, "What does good look like?" And we optimized that branch with Salesforce, ServiceMax, how we look at productivity of our technicians, how we support our technicians, how we get parts onto vans, into a job site. What are the key KPIs we look at, both leading and lagging? We said, "We're gonna make this branch in the United States the absolute model of what we want," and then we cascaded that across every branch across North America, and now we're doing the same in Europe and Asia. So it's in the DNA.

We've said double digit forever. We only capture about 25% of our own aftermarket, which you could say is a shame, but you can look at it and say it's an enormous opportunity, and we look at it as the latter.

Moderator

So I think, to that point, you're close to 60% in the Americas, right? So, like, you know, is there something you can take from the Americas? Is it just a different market in these other places, you can't get as much? Or, like, how do you think about that?

Patrick Goris
CFO, Carrier

Let me get the question.

Moderator

Just Americas is 60, the world is 25, so where's the better opportunity? Is it in the Americas, or is it capturing the rest of the world, do you think?

Patrick Goris
CFO, Carrier

Oh, it's both from an overall company point of view.

Moderator

Yeah.

Patrick Goris
CFO, Carrier

Clearly, it's both. And, within the Americas, we benefit from a huge installed base-

Moderator

Yeah, of course.

Patrick Goris
CFO, Carrier

... and, for example, with Carrier Energy and home energy management systems, I think it puts us in a unique position to work with utilities and to go after the HEMS opportunity with the integrated home, the heat pump and battery system. At the same time, our opportunity outside of the US, clearly from a market point of view, our market share is not as strong as it is in the US. So it's an "and," it's not an "or," and I think our investments reflect that.

Moderator

Dave, it's a good opportunity to ask you about AI and how you're gonna infuse it in the aftermarket. You know, it has a chance to, I think, augment, right, but also disrupt. So how do you think about it?

Dave Gitlin
CEO, Carrier

Yeah, we want to use AI to play offense and grow the business. What you'll find is there's, in general, not just in our industry, there's a lot of data out there that is being underutilized. So we launched a new platform that's, it's called Tell Me More. And we get data through our Abound digital platform. We get data from our technicians that gets logged into things like ServiceMax. We get data from our channel partners. We're aggregating the data that we get from various inputs into a concentrated data lake, and then we're using AI to drive solutions for our customers.

So for example, as you're getting that data, we're looking for patterns to say, "This would be an indication, either 'cause of the thermal or vibratory condition, that this unit's gonna fail, and you should take a preventative action." So we're very excited about using AI to help our technicians, whether it's residential or commercial, out in the field, and also to drive more stickiness with our customers. We're of course, using it on the productivity side. You think about the complexity of warranty management on the residential side. So we're using AI there. Patrick's using it within the finance department and elsewhere. So we think we're in the early innings, but in addition to productivity, the one that excites me is using it to drive growth and customer stickiness.

Moderator

Mm-hmm. Patrick, you mentioned HEM, so I just wanted to ask you about it. I mean, I think you're rolling it out into the Americas in 2026, right? So maybe give us more color on, you know, the business model, you know, as you roll it out, and the revenue opportunity as we think about it over the next couple of years.

Patrick Goris
CFO, Carrier

Yeah. And so, you may recall that, last year we started pilots-

Moderator

Mm

Patrick Goris
CFO, Carrier

... in homes of some of our employees. Those pilots have shown that during peak hours of demand on the grid, that we're able to power the HVAC system of those homes through the battery-

Moderator

Mm

Patrick Goris
CFO, Carrier

And then recharge the battery during off-peak hours. So there is a lot of interest from utility companies to kind of validate that. So that is going well. This year, we expect the first revenue to hit our books. The one thing that we're still working through is exactly how that model will look like. And it is more likely than not that we will have different models in different parts of the country because of different utilities and different regulators. But the premise is that, or the objective is that for us, we don't— our objective is not to have the homeowner pay anything more out of pocket than for a heat pump, meaning the homeowner replaces their heat pump or replaces their AC system, buys a heat pump. We attach to that heat pump a battery.

So it's an integrated heat pump with a battery. So the homeowner is not more out of pocket. The utility companies have a benefit because they don't have to fire up expensive power during peak hours, and so they're willing to share some of that benefit with us. And so how that model between the utility companies and us looks like, that is still under discussion with different, with the different parties. Some of that could be a mix of upfront, with over time payments, to us. Some of it could be all over time. That's what we're going through now.

Moderator

Helpful. So maybe just a question on pricing and price versus cost. You mentioned, I think, $60 million of net headwind from steel, copper, and aluminum for 2026. You're offsetting that headwind with approximately one point of price. But maybe talk about the steps that you can take if, you know, costs drift on you on that side. I think you said you're 50% blocked for the year, but do you have any other protections?

Patrick Goris
CFO, Carrier

Well, as a rule of thumb, irrespective of what material prices do, we drive a lot of productivity.

Moderator

Mm-hmm.

Patrick Goris
CFO, Carrier

Material productivity-

Moderator

Of course

Patrick Goris
CFO, Carrier

... we redesign our products. We take a lot of overhead cost out, as we do every year. We look at warehousing and logistics. And so in the current circumstances, we see some headwinds from copper and aluminum, particularly. Our blocking policy helps because basically it helps us delay-

Moderator

Yeah

Patrick Goris
CFO, Carrier

... the impact of that. That gives us a little bit more time to take some more cost out of the system. But at this point, the headwind in is that $50-$100 million range net of the blocking. We've seen some of the prices come down a little bit in recent... I think it was last week. But our approach is the same. Irrespective of what input costs do, we try and offset it with additional productivity, and of course, there is a price lever as well. And this year, as you heard us say, we expect low single-digit price realization.

Dave Gitlin
CEO, Carrier

When you say prices come down, you're talking about the commodity prices?

Patrick Goris
CFO, Carrier

Yeah.

Dave Gitlin
CEO, Carrier

Yeah.

Moderator

Yeah. Patrick, you do have usually, like, a stockpile of productivity projects.

Patrick Goris
CFO, Carrier

Yep.

Moderator

Like, how is that stockpile? Like, you know...

Patrick Goris
CFO, Carrier

You know, the last several years, I think we've made tremendous progress on that. It used to be that at the beginning of the year, I think shortly after the spin, probably less than half of the productivity of the year was identified.

Moderator

Mm.

Patrick Goris
CFO, Carrier

That's completely switched now. So well over half the productivity is identified as we start the year, and it's basically an engine that I think is running well. For this year, we've added to that, the extra overhead savings that we implemented last year as we saw the slowdown. You may recall, starting summer last year, we took out additional cost, and this year we'll benefit from $100 million of overhead savings.

Moderator

Yeah

Patrick Goris
CFO, Carrier

... in addition to call it the regular cost out, materials, logistics, warehousing, and everything else.

Moderator

Yeah. So Dave, obviously a lot of portfolio transformation over the last few years. Maybe give us an update on how you're thinking about capital deployment going forward, potential for meaningful buy, buybacks as you've been doing, you know, maybe versus incremental tuck in M&A or other investment priorities.

Dave Gitlin
CEO, Carrier

You know, we talked about $1.5 billion of buyback this year. We certainly plan to do that. Look, we will continue to make our priority investing in organic growth and to grow the business. So we continue to invest in R&D and CapEx to drive growth. We'll be very targeted on the M&A side. We are not looking at the big transformational, you know, multi-billion dollar type things right now. We're in a phase of heads-down execution. We have a boatload going on with data center activity. Obviously, we see huge opportunities around some of the system-level offerings. The aftermarket opportunity is tremendous. We have our shorter cycle residential and truck trailer type businesses that we wanna make sure that we're prepared for when they eventually do ramp, that we can support that recovery.

So we'll do some smaller type M&A here and there, but right now our priority is not doing the, you know, big multi-billion-dollar type deals.

Moderator

You feel like you have the technologies you need? You know, like one of your peers bought something last night in terms of dealing with data centers and all that kind of stuff.

Dave Gitlin
CEO, Carrier

Yeah, we obviously looked at the same thing. I think that when it comes to things like liquid cooling, what we're looking at is: what does it take to win?

Moderator

Mm.

Dave Gitlin
CEO, Carrier

What do we have, and what is the most cost-effective way to get... to fill any gaps on what it takes to win? So we said, "You know what? To win, we need a CDU." And we could have gone and bought someone for $hundreds of millions, but we said, "It's a lot more cost-effective to do it bottoms up." So we've now developed our own one, soon to be 3 MW and 5 MW CDUs.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

They're extremely competitive in the marketplace. You know, the one you're referencing is a cold plate technology. Do we need it ourselves? Do we need to partner? Do we need to buy it? So we need to figure out, what do we need to win, and then when it comes to those things, if we have a gap, what's the best way to acquire it? We have an investment in a company called ZutaCore that is a two-phase solution. They of course have access to things like CDUs and cold plates. So we have a lot of ways to fill whatever perceived gaps that we think we have to make sure that we can win in the marketplace.

Moderator

It's helpful, Dave. Last question, what are the top two or three innovations and structural changes affecting your company over the next five years? Are there any emerging industry trends that are perhaps being overlooked in the current discourse?

Dave Gitlin
CEO, Carrier

I think a lot of the differentiation is gonna take place at the systems level. If you look at North America, we would tell you that our products are quite differentiated, but I would bet you if you had our peers on stage, they would say the same.

Moderator

Mm.

Dave Gitlin
CEO, Carrier

So, in places where we don't have that degree of differentiation at a product level, the differentiation will be at a systems level. What Patrick was describing for HEMS is the new frontier. If you had a battery electric solution in every Carrier home and building, that would alleviate 13% of the demand that's put on the grid during peak hours. Our solution will win there, and our solution on Quantum Leap for data centers, we are incredibly encouraged about because we believe that integrating traditional cooling, liquid cooling, data server management, and the building management system, that, we believe, is where the game is won, and we think we have a unique portfolio to win there.

Moderator

Awesome. Well, Dave, Patrick, thank you very much. Appreciate it.

Dave Gitlin
CEO, Carrier

Thank you, Andy.

Moderator

Thank you.

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