Morning, ladies and gentlemen, and welcome to the Casella Waste Systems in Q3 2018 conference call. At this time, all participants are in a listen-only mode. Later, we will conduct a question and answer session, and instructions will follow at that time. If anyone should require assistance during the conference, please press star, then zero on your touch-tone telephone. As a reminder, this conference call is being recorded. I would now like to turn the conference over to your host, Mr. Joe Fusco. You may begin your conference.
Thank you for joining us this morning, and welcome. With us today are John Casella, Chairman and Chief Executive Officer of Casella Waste Systems, Ed Johnson, our President and Chief Operating Officer, Ned Coletta, our Senior Vice President and Chief Financial Officer, and Jason Mead, our Director of Finance. Today, we will be discussing our 2018 third quarter results. These results were released yesterday afternoon. Along with a brief review of those results and an update on the company's activities and business environment, we will be answering your questions as well. First, as you know, I must remind everyone that various remarks that we may make about the company's future expectations, plans, and prospects constitute forward-looking statements for the purposes of the Safe Harbor provision under the Private Securities Litigation Reform Act of 1995.
Actual results may differ materially from those indicated by those forward-looking statements as a result of various important factors, including those discussed in the risk factors section of our most recent annual report on Form 10-K, which is on file with the SEC. In addition, any forward-looking statements represent our views only as of today and should not be relied upon as representing our views as of any subsequent date. While we may elect to update forward-looking statements at some point in the future, we specifically disclaim any obligation to do so even if our views change. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to today. Also, during this call, we will be referring to non-GAAP financial measures. These non-GAAP measures are not prepared in accordance with Generally Accepted Accounting Principles.
Reconciliations of the non-GAAP financial measures to the most directly comparable GAAP measures, to the extent they are available without unreasonable effort, are available in the appendix to our investor slide presentation, which is available in the investors section of our website at ir.casella.com. With that, I'll turn it over to John Casella, who'll begin today's discussion.
Thanks. Thanks, Joe. Good morning, everyone, and welcome to our third quarter 2018 conference call. We're pleased with our third quarter results and our continued execution against key strategies. Strong operating performance and free cash flow growth continues to be driven by our execution of our 2021 Plan, with outperformance of our pricing strategies and outperformance of our acquisition strategy. From an acquisition perspective, including the 2 acquisitions we announced yesterday, we have acquired approximately $70 million of annualized revenues year-to-date and have exceeded our goal of $20 million-$40 million. We're excited about the early success we have had along with the robust pipeline and growth opportunity that still exists. We are actively working on acquiring several more businesses that are in various stages of progress and look forward to updating you on these as we move forward.
Through the acquisition growth phase, we've retained our focus and discipline on core business, including our pricing programs. In the quarter, we increased solid waste pricing 4.8% year-over-year. Our strong financial performance in the solid waste, organics, and customer solution groups was again muted by recycling commodity pricing pressures. However, we remain confident in our ability to more than offset this headwind through continued outperformance and strength through the remainder of the business. Therefore, we've raised our revenue, adjusted EBITDA, and normalized free cash flow guidance ranges for 2018. We announced our 2021 Plan last summer, and I'm pleased to say that we are tracking well against this long-term Plan. At the time we announced our 2021 Plan, we put forth a goal to grow normalized free cash flow by 10%-15% per year.
This annual growth rate equated to approximately $50 million-$60 million per year of normalized free cash flow by the end of 2021. Given our early operational success and acquisition growth, we are confident we will generate $50 million of normalized free cash flow in 2019 or early 2020. We expect to continue to grow normalized free cash flow 10%-15% per year, and we're on track to exceed this goal in 2018 with 15%-20% growth. The focus of the 5 key strategies of our '21 Plan will remain intact, and I'd like now to provide some highlights on each. The first strategy of the 2021 Plan was increasing landfill returns. We continue to enhance returns through price execution, operational programs, sourcing of new volumes at higher prices, and our efforts to.
During the third quarter, we increased our average landfill price per ton by 8%, and at the same time increased landfill tons year-over-year. As I mentioned, we remain very much focused on the execution of our pricing programs, given the backdrop of tightening disposal dynamics across the Northeast. We're not only advancing price on existing volumes, but when we're able to, we also continue to replace lower priced waste streams with higher priced volumes, thus blending up our average price and helping to improve our returns. Aside from pricing, we're positioned well to further leverage our excess annual landfill capacity as more waste moves east to west, coupled with internalization value of our recent and targeted acquisitions. Expanding permitted landfill capacity is an ongoing challenge for all solid waste operators in the Northeast. The Northeast has one of the toughest regulatory and political environments in the country.
The good news is most of our landfills have over 15 years of permitted capacity. We continue to make progress advancing key permitting activities. During the quarter, we announced the permit expansion of the Clinton County Landfill from 175,000 tons per year to 250,000 tons per year. This site will serve as a key disposal outlet over time. We also made progress during the third quarter moving towards closure and resolution of the ongoing matters of the Southbridge Landfill. We settled our lawsuit against our environmental insurance carrier. They paid us $10 million as part of that settlement. This is a big accomplishment by our legal and engineering teams, and will reimburse cash we have already spent and help to fund planned cash outflows with the closure of the site. We had another important victory at Southbridge during the quarter.
As you remember, we were sued by several environmental activists under the Clean Water Act and RCRA for alleged contamination of the groundwater at Southbridge. While the data has always clearly illustrated that these claims were false, matters like these are always quite complicated. The facts don't always seem to matter to regulators or the courts. Well, we won a big one, as the United States District Court in Massachusetts dismissed the lawsuit. We're now working on the remaining matters to cap. We expect to place the final tons at Southbridge in the fourth quarter. Our second strategy in the 2021 Plan is driving further profitability within our business, our hauling business. Ed will run through the details. We continue to outperform and execute well against our pricing and operational strategies.
Our risk mitigating SRA and E&E fee programs again work well to offset recycling commodity pressures and high fuel costs during the quarter. Even as these fees have escalated, given market conditions, we've only experienced limited customer loss and price rollbacks. Our teams continue to do an excellent job in integrating acquisitions, which is an important part of driving free cash flow growth and additional shareholder value. Third strategy in the '21 Plan is creating incremental value through resource solutions. We continue to advance profitable growth in our customer solutions and organics business, while the recycling business remains a significant headwind. The customer solutions team had a big quarter, with adjusted EBITDA growth of 90% year-over-year, as they continue to capture share of wallet for major industrial customers across our franchise. We continue to see this as an important growth area through our 2021 Plan.
In the recycling business, average commodity revenue per ton was down year-over-year, while we have also seen our variable costs increase. On a positive note, we've seen recycling commodity prices stabilize and slightly improve over the past few months. With this, our trailing SRA fee fully recovered higher recycling costs in our hauling operation in the quarter. Moreover, this program offsets the risk for roughly one-third of our volumes. Many of the remaining volumes have an appropriate risk mitigating contract structures in place. However, we're still absorbing all of the commodity risk on several legacy third-party contracts, which is driving much of our year-over-year decline in adjusted EBITDA for recycling.
We should note that we first experienced the sharp decline in recycling commodities about a year ago, so we started to comp easier periods going forward, and we'll continue to make progress renegotiating underwater contracts and pushing contamination fees back to our customers. Our expectation for 2019 is that recycling will provide a tailwind, even if commodity prices stay at these low levels, as some of the largest third-party contracts reset over the next year. The fourth strategy in the 2021 Plan is using technology to drive profitable and efficient growth. Over the last year, we've developed a long-term technology plan that seeks to enhance our profitable revenue growth and drive efficiencies across our operations and back office administration.
We believe that there's a lot of room for improvement in how we interact with our customers, sell services, route our trucks, run our integrated operations, and manage our back office administrative functions. As we further develop our technology plan and strategy, we'll likely enhance our goal to reduce G&A costs and with sales and operating targets. We continue to be pleased with the early progress we've made against this strategy, which includes successfully closing our books over the last three quarters on our new NetSuite ERP system. Again, a tremendous effort by the entire team to bring that project in on time and on budget. Moving to our final strategy in the 2021 Plan, which is allocating capital to balance de-levering with smart growth.
As I mentioned, we're very pleased with the execution against our strategy thus far, as we've outperformed our goals and believe that we have an opportunity to outperform these goals in 2019 as well, given the strength of our near-term deal pipeline. Most notably, the acquisitions that we've done in the Rochester market is a real clear indication strategically of what we're trying to do. We have, in that market, additional disposal capacity at some of our disposal facilities, and the activity that we've had from an acquisition standpoint in that Rochester market is a clear indication of being able to create value with that additional capacity that we have from a disposal standpoint. Overall, our midterm acquisition pipeline remains robust, and we believe there could be over $400 million of acquisition opportunity across our footprint that could be great strategic fits and direct tuck-ins or new market opportunities.
One area that is not specifically outlined in our 2021 Plan, but is very important to our continued long-term success and underlies some of our initiatives, is our focus on further building our team. With the help of human resources team, we've initiated the implementation of Career Path Program for maintenance technicians and drivers. We're also working on introducing the program to recycling facility, landfill technicians in the near term, and ultimately, a career path for all positions within the company. Career Path Program incentivizes key roles to enhance both their skills and their earnings potential by giving our employee a measurable and transparent path to advancement. We believe that the program will improve our employee satisfaction, help recruitment, reduce turnover, and ultimately lead to higher productivity and lower safety incidents. I'm very excited about this program for our team.
Wrapping up, our Raise 2018 guidance is tracking well against our 2021 Plan and displays continued execution of our key strategies with the goal of driving additional shareholder value. We expect to continue to strengthen solid waste in our acquisition growth platform to offset recycling headwinds, while anticipating a tailwind from recycling next year as several key contracts reset over the next year. With that, I'll turn it over to Ned to walk you through the financials.
Thanks, John. Before discussing the quarter, I wanted to give some context about how well we are truly doing in 2018, excluding the recycling headwinds. For the 12 months ended September 30th, adjusted EBITDA for the recycling business was down $10.7 million year-over-year, while at the same time, adjusted EBITDA for the remainder of the business was up $16.9 million year-over-year. This has resulted in $6.2 million of growth over this very challenging period for recycling, but it truly underscores how well we're doing in solid waste, customer solutions, and organics in other parts of the business. Now on to the quarter.
Revenues in the third quarter were $172.8 million, up $12.6 million or 7.8% year-over-year, with 4% of this coming from acquisitions, 1.5% from our cost recovery fees, the SRA and E&E fee, 5.7% from organic growth across the business, this was all partially offset by a 3.4% headwind from recycling price and volumes. Solid waste revenues were up $12.7 million or 10.7% year-over-year as a percentage of solid waste revenues. Revenues in the collection line of business were up $9.6 million year-over-year, with price up 5.7% across all lines of business, volumes slightly down 0.4%, cost recovery fees up 3.5%, acquisitions adding $3.4 million. Our disciplined pricing strategy has been working very well, balancing customer retention and new business growth with the appropriate pricing levels to offset the building inflation across our operations.
Revenues in the disposal line of business were up $3.9 million year-over-year, with the growth driven by strong pricing, higher landfill volumes, $3 million of acquisition activity, all partially offset by a business interruption at a transfer station that we're rebuilding after a fire that forced us to close the facility in late June. The temporary closure of this transfer station resulted in an $800,000 headwind to revenues. This accounts for all of the decline in the disposal volume metric. We increased reported landfill pricing by 4.1% year-over-year, more importantly, we increased our average price per ton at the landfills by 8% as we improved the mix of our customers and volumes. We expect these same positive pricing trends to continue into 2019 as we recognize the rollover impact of price increases already completed, we advance further pricing in key markets.
Landfill tons were up 2.8% year-over-year, with strength across all markets in all waste categories. We expect landfill tons to be down year-over-year in the fourth quarter as we need to slow our run rate at several sites that fall within our annual permit limits. The tightness in the market gives a great pricing backdrop coming into 2019. Recycling revenues were down $5.5 million year-over-year, with $6.6 million lower from my pricing, $2.3 million of lower volumes, partially offset by $3.5 million third-party tipping fees. This does not include what we passed intercompany though, which was also up year-over-year. Our average commodity revenue per ton, or ACR as we call it, was down $59 a ton or 48% year-over-year, mainly on lower fiber pricing.
Mixed paper prices were down 72% year-over-year. OCC prices down 38% year-over-year. We did see commodity prices hit bottom and start to improve sequentially through the third quarter. Organics revenues were up $3.8 million year-over-year on higher volumes. This is mainly associated with the new two-year sludge contract that we talked about through the first and second quarter. This contract has negatively impacted adjusted EBITDA margins by roughly 10 basis points in the quarter as we pass through third-party transportation disposal costs. On the positive side, the contract requires no CapEx, has great free cash flow, and very high returns. On to customer solutions. The revenues were up $1.6 million year-over-year due to several new multi-site retail customers and continued growth in our industrial services business.
Adoption of ASC 606 revenue recognition reduced our reported revenues and cost of ops by roughly $1.6 million each during the third quarter. This change benefited our margins by about 20 basis points during the quarter. Adjusted EBITDA was $42.4 million in the quarter, up $2.9 million or up 7.3% year-over-year, with margins slightly down to 24.6%. As commodity prices improved sequentially from the second to third quarter, our trailing cost recovery fee, the SRA fee, and trailing revenue share contracts were applied, fully recovered lower commodity prices, albeit these programs are designed to recover costs and have resulted in impacting margins. Solid waste adjusted EBITDA was $40.5 million in the quarter, up $4.2 million year-over-year, with strong pricing and higher landfill volumes partially offset by lower collection transfer volumes.
Increased intercompany recycling tipping fees were fully recovered during the period by higher SRA fees. Our fuel costs were fully recovered by our floating E&E fee. Solid waste adjusted EBITDA margins were 30.8%, up 20 basis points year-over-year. Our higher cost recovery fees negatively impacted margins by about 40 basis points during the period. Recycling adjusted EBITDA was down $1.1 million year-over-year, with the decline driven by lower commodity prices and lower volumes. Our variable processing costs were also up during the period, $1.2 million, as we had to slow processing speeds at our MRFs to meet higher quality standards. Our residue costs were also up as we pulled more waste out of the stream. Our third-party disposal rates were up. We talked about this the last few quarters.
Our transportation costs have more than doubled as we've had to reach new markets such as India or Vietnam. Adjusted EBITDA was $1.3 million in the other segment, down slightly year-over-year, which is mainly a function of our year-over-year differences in corporate management fees. The customer solutions group had a great quarter, as John said, with adjusted EBITDA up $600,000 or 90% year-over-year on very strong execution of the industrial strategy. Cost of operations was up $10.3 million year-over-year, with increasing costs mainly driven by higher volumes, acquisition activity, inflation in select cost categories, and higher recycling, processing, and transportation costs. Our general and administrative costs were down $300,000 year-over-year. The decrease was mainly on lower incentive compensation accruals, partially offset by higher legal expenses during the period and a slightly higher bad debt expense on several customer bankruptcies.
Depreciation and amortization costs were up $1.6 million year-over-year, mainly due to higher landfill amortization expense and higher volumes and higher depreciation as we continue to execute against the fleet and yellow iron plans. The third quarter did include several unique items that you may have noticed. As John mentioned earlier, we received a $10 million cash insurance settlement from our environmental insurance provider during the quarter. This gain was partially offset by a half a million dollars of ongoing legal and engineering expenses we incurred as we closed the Southbridge Landfill. We also incurred $580,000 of expense from acquisition activities as we completed two larger acquisitions during the quarter and worked through a documentation and diligence on several other transactions that closed early in the fourth quarter.
Our normalized free cash flow was $37.3 million year-to-date, up $2.9 million or 8.5% from the same period last year. The increase was driven by improved operating performance, partially offset by a reduction in cash flows from a change in our assets and liabilities and by higher capital expenditures due to landfill construction timing differences and higher expenditures on revenue growth. As of September 30th, our consolidated net leverage ratio was 3.54 times, which is down almost 1.9 times since December of 2014. Our total debt net was $528.2 million, which is up $30.5 million from December 31st, 2017. Our debt, though, is up mainly on acquisition activity and some fees incurred from the refinancing of our senior secured debt earlier in the year.
As we laid out in our 2021 Plan, we remain focused on further reducing leverage in the business with a goal of getting leverage down to three to three and a quarter times through continued capital discipline balanced with smart growth investments. During the quarter, we continued our efforts to reduce floating interest rate risk exposure by entering into another $45 million of floating to fixed LIBOR swaps. We have now fixed our interest rates on roughly 61% of our debt or almost $325 million of debt. This is up from 34% March 31st of 2018. As we laid out last quarter, given the historically low recycling prices and the ongoing cost pressures in the recycling business, we expect recycling-adjusted EBITDA for 2018 to be down roughly $10 million year-over-year.
Given the continued strength in our solid waste, organics, and customer solutions operations, combined with our success in advancing acquisition activities, we have increased our revenue, adjusted EBITDA and normalized free cash flow ranges for the year. These ranges can be found in our press release. One thing to point out, though, is our cost recovery fees are doing a great job recovering offsetting commodity and fuel risk, but they do gross up revenues and compress margins. To give you a sense of where we are through the year, these fees we're estimating to be up roughly $12.5 million year-over-year for the full 2018 period, and this will compress our margins by about 60 basis points. In addition, our recycling business is estimated to impact margins by about 160 basis points for 2018.
These two factors are masking a lot of margin expansion in other areas through our great work in advancing pricing and cutting costs. With that, I'll pass it to Ed.
Thanks, Ned, good morning, everyone. We're very happy with our progress year to date and certainly look forward to a strong close to the year. For the quarter, hauling and disposal operations continue to be well ahead of plan, overcoming the headwind from commodity prices in the recycling segment. We are successfully managing through what I'll call a dynamic environment. I thought it would be helpful if I walk through our pricing programs and our margins and how we are staying ahead of the game while positioning ourselves well for the future. Our consolidated cost of ops as a percentage of revenue was up 120 basis points in the quarter versus the prior year. As reiterated from past calls, this is primarily due to the China-led drop in commodity prices and the effect on margins in that segment of our business.
There are other changes in the Northeast that are causing some additional minor margin compression, but strongly benefiting the bottom line. There are also some long-term strategic moves we are making that change our solid waste business mix, improving our ability to capture and control tons from markets with increasing demand and shrinking supply. Breaking down our solid waste business into its components, our collection operations generated about 46% of our revenue in the quarter. We achieved 5.7% price on those revenues. 5.7% is a great number, but it does not include year-over-year additions to our pass-through fees like our fuel surcharge, which is embedded in our E&E fee and SRA fees. In addition, we were in markets with rapidly increasing disposal prices and a very competitive labor environment.
The good news here is that we have not only covered these cost increases but have been able to retain our margins. Cost of ops as a percentage of revenue is flat year-over-year. Adjusting for the pass-through fees and related costs, we improve our core cost of ops percentage by 35 basis points. Our landfill operations had an outstanding quarter. We reported 4.1% price improvement, but the most important average price per ton was up 8%. Tons were up 2.8% as well as we see strong demand in the marketplace. As you know, the landfill operating costs are highly fixed, the additional volumes and price drove a 50 basis point improvement in our cost of ops percentage over the prior year in that line of business.
With landfill closures coming in the east, our transfer operations are becoming more and more strategically important as distinct gates to our landfills. Our transfer operations charge local market rates and operate to make but also to support the higher margins of our local collection operations and landfills. During the quarter, transfer operations that we acquired and began operating since the third quarter last year diluted our total solid waste margins by about 60 basis points. That was about 60 basis points better than planned, we're pretty happy with it. This leads me to a few strategic comments. As we execute our acquisition strategy, we are acquiring collection businesses that either come with their own transfer station or will feed into one of our existing transfer stations, and eventually that waste will be internalized into one of our landfills.
Although expanding the transfer station model will compress margins in the short run, it will improve our cash flows and make us more profitable by filling unused capacity in our landfill network. In the long run, it will make us more recession-resistant by giving us more control of our landfill volumes. My second comment is on pricing. Although 8% average price improvement at the landfills is strong, we believe the supply and demand balance supports an aggressive approach. The state of Massachusetts in particular, which has knowingly forced the out-of-state export of waste, will certainly see continued upward price pressure as they have added to their disposal system the cost of handling and transporting the waste long distances. The Northeast is certainly becoming one big regional landfill market. Capacity is tight and the opportunity to reset pricing at the appropriate levels all the way to the curb is now.
As I step down from my soapbox, I want to close by welcoming the employees of Youngblood Disposal, Silvarole, WeCare, Valley Sanitation, Oceanside Rubbish, and Boon & Sons. We've been very impressed through our due diligence with your operations and strive to provide you and all of our team members with a great culture in which to work and with exceptional opportunities for each of you to succeed in your career goals with us. With that, I'd like to now turn it back to the operator to start the question and answer session.
Ladies and gentlemen, if you have a question at this time, please press the star and then the number one key on your touchtone telephone. If your question has been answered or you wish to remove yourself from the queue, please press the pound key. Your first question comes from the line of William Griffin. Your line is open.
Hi. Good morning, everyone.
Morning, Will.
My first question was just, I was wondering if you could walk us through the puts and takes on the 2019 revenue growth of 5.5% that was noted in the press release. It seems to me like the rollover impact of acquisitions will get you most of the way there on its own, in 2019. Any color you have there would be helpful.
Yeah, Will, hey, I'm sorry if there's any confusion about that. We expect revenue growth in 2019 of over 10%. The 5.5% is just from the rollover impact of acquisitions already completed in 2018. Our solid waste pricing should be north of 3.5%. I should note first, we haven't finished budgeting yet, so this is just on a run rate basis as we look at things. We don't expect solid waste volumes to be materially different than where they have been. We're trying to run in about that 1% plus range, looking at pricing elasticity across the business. We're going to have positive growth in recycling unless something radically changes, even if pricing stays where it is. We expect a rollover of several contracts, as we've talked about. Please remember, we'll have about a 2% revenue impact, negative impact from the closure of Southbridge.
We'll be closing the site in the coming weeks.
Okay, that's helpful. Yeah, you mentioned recycling. I was just wondering if you could talk about it. I think you said there's three sort of legacy contracts that are not currently subject to the SRA. Have you been involved in preliminary discussions with those customers? If they sort of pushed back on the fee, is it business you'd walk away from, or?
Yeah. I mean, we've had preliminary conversations with all of those legacy contracts and we'll walk away from the business. Either way, we're going to be better off next year from a recycling standpoint because those legacy contracts come off in the next 12 months. We'll be much better off.
Yeah.
It's not business that we would need to keep. It's our view that it's more likely that the contracts will be renewed than that we'll be walking away from anything. The location of our recycling facilities for those larger contracts is a critical component in terms of the overall ability to provide that service. I think it's our view that it's more likely that those contracts will be renewed at a profitable rate.
John said in his prepared comments, but I think it's important to note, is that in September, the month of September, our EBITDA was up year-over-year in the recycling business. This is the first time in over 15 months that we've had an improvement. It's really due to a couple factors. One is we've seen a very slight sequential improvement in commodity prices, that's good. We're starting to comp a lot easier periods. The real substantial decline started in August and September of 2017. The last point is we've been improving contracts and really even shifting our business structure. One of the areas we're very focused on right now is contamination. We need to make sure we're getting quality materials into our recycling facilities, and we're not signed up to take garbage from people.
If we're getting 25%, 30% inbound contamination, we're holding people to their contracts and we're starting to impose new contamination fees, which are also helping us to generate revenues in some of the areas we maybe don't have the risk mitigation programs in place, like the SRA fee.
Thank you. My last question was just on how are you thinking about SG&A spend trending in absolute dollars as you begin integrating these larger deals that you've been doing? Should we expect to see that tick up, or do you think you can kind of manage and keep it flat?
Yeah. Our intention with some of our technology investments is to gain G&A leverage, it's also our intention to gain some leverage with acquisitions. The absolute dollars are going to come up because we're adding some new locations, we're adding some new management. We are conservative in our approach. We're looking I don't have it as a percent of revenue, Jason. Do you have it? For the year, we're looking to come out around 12.7%, roughly 12.6%-12.8%, kind of in that range. As I said earlier, we have not finished budgeting for next year. It is truly our intention to not scale G&A at the same rate as we're bringing on revenues from the acquisitions.
Perfect. Thank you.
Thank you.
Your next question comes from the line of Tyler Brown. Your line is open.
Hey, good morning and congratulations on all of the great results. I just had a few questions. First of all, maybe this is nitpicking. Everything is really good. You gave great detail on the year-over-year margin impacts. If I look at just the EBITDA dollars in the solid waste business, I think it's up like $4.5 million year-over-year, and just the absolute dollar amount is up a little less than I might have expected given the strong price. Can you talk about, kind of maybe just reposition some of the things you talked about, but talk about more of the cost offsets that might be affecting the absolute dollar increase?
Yeah, I think it's a good point. It's hard to look at it all because we've got some really successful fee programs working, like the SRA fee, the fuel fee. Our revenues are grossing up. Our costs are also grossing up. The good thing is we fully recovered both intercompany recycling increases year-over-year and fuel increases. We're very happy about that. Part of our cost and part of our revenue, you almost have to put to the side where they're just offsetting risk. You go across the rest of the business. I don't know, Ed, if you want to talk about some of the inflation we're seeing in other categories.
Yeah. I think it's pretty well known through the industry is that CDL drivers and mechanics, there's a definite shortage nationally. We've been very good with our career paths, to attract new talent and to battle that shortfall. We're also adjusting wages. There's a wage inflation built in. What I talked about, for the hauling side of the business, that was part of what we've been able to recover and keep our margins with our pricing program and the collection operation.
If I think about just the underlying level of labor cost inflation, if you could put a number on that.
Yeah. 4%.
Yeah.
Probably about 4%. Normally, we're thinking in the 2% range, but we're clearly around 4% inflation. I think that probably some of the increases, as Ed said, what we did before we started the career path from a driver perspective, we went out market by market and really did a market evaluation and adjusted wages to make sure that we're at market.
Okay. Thank you. On the collection business, the pricing quite strong, and it sounds like there was at least a bit of volume loss as a result of pushing strong price. Just if you have some insight into how you're thinking about that and the trade-off we saw in Q3, is that about what we should expect, or would you even potentially get more aggressive on price and risk losing more volume to that trade-off?
Yeah. It's both some volume trade-off, but when you get under the hood a bit in our front load commercial line of business, our volumes were up about over 2%. In our rear load resi line of business, our volumes were up a little bit over 1%, and then our roll-off line of business, we were down a little bit. We're really trying to flex price in the roll-off line of business. We have a very tight landfill market. We're trying to reset prices higher. We are trading more there. On the residential and commercial side of business, the inflation's the inflation, and we need to push back the true cost of doing business, both from a labor standpoint and from a disposal recycling standpoint. We're not seeing the same losses.
Our sales force, our GMs, have done a really nice job working with customers and helping them to understand the changes in the market.
You think the roll-off trade-off, the volumes you're losing there, how much of that winds up in your landfill anyway?
Probably a good bit of it, and we're filled up as much as we want to be in 2018. As we talked about, we're having to ease up volumes as we glide through the fourth quarter to meet permit limits, which is a good problem to have coming into 2019 because it sets a nice pricing tone, coming into our resets on many customers.
Okay. My last question is just, you've obviously picked up the M&A activity, at least in terms of number of acquisitions, pretty meaningfully. Just interested in, given that that muscle hadn't been flexed in a while, I know these are predominantly tuck-ins, but how the integration is going and if there's complexity around that, given that you hadn't been doing a lot of acquisitions and given that you just changed your back-end ERP system, if that complicates or makes it easier.
I think that, moving to the new NetSuite system in the cloud is really going to pay some dividends on a go-forward basis because we're going to have everything on one database. It's pretty exciting, and I think it's really going to help with back-office costs. From an integration standpoint, the integration is really at the field level. It's at the regional VP level. They are very much involved with the acquisitions, sponsor them. It's their teams that put the performance together, their team that's going to be held accountable to the performance. I think, from a practical standpoint, a few small amount of resources that we have put in place. We'll continue to evaluate the execution of the integration to make sure that we have the resources necessary to get that done.
Again, the vast majority of that will be done at the field level, at the regional team level. They're doing a great job, doing a terrific job.
Great. Again, nice work.
Thank you. Thanks, Tyler. Appreciate it.
Your next question comes from the line of Michael Hoffman. Your line is open.
Thank you for taking the question. Can you just clarify your calculation of price when you report it? Is that a measure of the average rate that you've achieved, or is it the price you've gone to the street with, and then the retention and losses are captured in volume? I just want to make sure we're comparing apples to apples across the peer group.
We don't play any games with our pricing stats. It's same customer, same type of service, how much we changed their actual price year-over-year, we don't even do a shorter period like that, like some of our peers do. If there are any rollbacks or any changes, it's captured in the actual price statistic and everything else gets pushed to volume. Unless it's a fee, and our fees are carved out separately, they're tracked separately, such as the SRA fee or the E&E.
Obviously everybody's pressing this issue on margins given the depth of the price. What's the actual full internal cost of inflation? Is it really running at 3% or 4%?
On labor, for sure.
Yeah.
On an overall basis.
We run market-based pricing. What we give externally for landfills or recycling facilities, we give to our own hauling companies so they can pass it back to their curb. During the year, we gave anywhere from 6%-10% price increases from our disposal sites to our hauling companies. As you know, we've given very large increases, in a quarter alone, a $2 million year-over-year increase in tipping fees between our recycling facilities and our hauling companies. As Ed pointed out, we've taken a lot of inflation from disposal, from recycling, and we've effectively gotten it back to the curb and we've expanded margins a little tiny bit in collection even with this inflation. You kind of have true inflation, labor, parts, tires, things like that, but you also have us running a market-based system where we're passing back through.
Some of those costs show up in the landfill. Some of it shows up in the recycling business as well.
Okay. The play-off on that would be, we ought to be seeing an improving cash-on-cash return aspect of the business then. I guess that's where we really ought to be looking is that while margins maybe shouldn't be the focus, we ought to be looking at the quality of the cash returns. Can we talk about that and what's happening in the model and whether the business is converting more cash out of it faster?
Yeah. We look at Return on Net Assets is statistically looked at, and we're running right around 10% returns right now. That's very positive. Our free cash flow conversion, as you know, continues to improve, but it is slightly masked by these fees that have been grossed up. You almost have to X those to the side to see what's happening in the core business. We are improving our cash-on-cash returns in that manner.
Fee is about $12 million.
$12 million for the year.
Yeah.
Year-to-date, we should pull $12 million out of the year-to-date revs and then look on the cash flow.
I'm sorry. That would be for the full year, we expect our fees to be $12.5 million for the year-to-date is it nine?
Nine. Yeah, nine. About nine year-to-date. 12.5 for the year.
Maybe that's possibly a better way to think about this in this inflationary environment, is that you're holding margins stable-ish, but you're producing better cash. That really ultimately is the real measure of the quality of a garbage company, is the ability to accelerate the cash conversion of the model.
Yes.
Absolutely.
Okay. All right. Thanks.
Thank you, Michael.
You're welcome. Thanks, Michael.
Again, ladies and gentlemen, if you have question at this time, please press the star and then the number one key on your touchtone telephone. If your question has been answered or you wish to remove yourself from the queue, please press the pound key. We have a question from Michael Hoffman. Your line is open.
Since I got this chance to ask one follow-up, which I should have asked in the first place, why not reset the 2021 goal given that you're well ahead of the pace of acquisitions and just give us a pro forma adjustment for it?
You put these plans together, we've tried to do this for a few years now to give people some visibility into our long-range plans, it's hard to get everything right. It's funny, I flash back in my mind to the summer of 2017, we were right about one thing. Organically, we're growing free cash flow 10%-15% a year, given where we are in our programs. You tack on some inorganic growth acquisitions were more like 15%-20% a year or maybe higher if we do more acquisition activity. The $50 million I threw out there was just kind of like a base minimum, if you rolled the numbers forward from the summer of 2017 to 2021, you could get anywhere from $50 million to, I think, $60 million or $65 million if you used our growth rates.
We just threw that out there as a base. I think you can see now, Michael, that that base is going to be surpassed. As John said a little earlier, we'll probably hit $50 million in 2019 or early 2020. We haven't finished our budgeting yet, I don't want to get ahead of myself. You look at that. I think the more important measure is how fast we'll grow it. We'll probably just abandon the $50 million. It's not an important metric. It's more of we're growing 10%-15% organically, in 2018, we're actually going to end up growing free cash flow 15%-20%.
Okay.
One thing that I think is important to note is as we're ramping up acquisitions. It's going to take one year, two years with some of these to fully pull in synergies, whether it be internalization, they have existing third-party disposal contracts, or if we have to put businesses together. You know how this goes. It takes a little while. Just looking at where things ramp through this year and into next year is, I think, an important thing. We expect through this year to about $6 million of EBITDA contributed from acquisitions, which is helping to offset quite a bit of that recycling headwind. Coming into next year, we expect in 2019 to have $8 million-$10 million of rollover impact from the acquisitions we've completed to date. That's not the full run rate.
It'll be into 2020 till we reach the full run rate, which will be more like 25%+ margin on the acquisitions we've completed to date. I think it's important to note where it's going to take a little while. We had a great pipeline coming into this year of acquisitions, things have happened a bit faster than we had originally planned, we've got some integration work to do.
Okay. Thank you.
I think the other thing that is very clear too, is all of the pressure from a labor standpoint, from a disposal standpoint, from a recycling standpoint, has just made the acquisition strategy even more powerful because there's a tremendous amount of activity out there and difficulty for most of the independents.
Okay.
Yeah. Thanks, Michael.
Thank you.
I am showing no further questions at this time. I would now like to turn the conference back to Mr. John Casella.
Thanks everyone for your attention this morning. We look forward to discussing our fourth quarter 2018 earnings and our 2019 guidance with you in late February of next year. Thanks everyone. Have a great day.
Ladies and gentlemen, this concludes today's conference. Thank you for your participation, and have a wonderful day. You may all disconnect.