Intellicheck, Inc. (IDN)
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Earnings Call: Q1 2023

May 9, 2023

Operator

Hello, welcome to the Intellicheck first quarter 2023 earnings call and webcast. If anyone should require operator assistance, please press star zero on your telephone keypad. A question-and-answer session will follow the formal presentation. As a reminder, this conference is being recorded. It's now my pleasure to turn the call over to Gar Jackson, Investor Relations. Please go ahead, sir.

Gar Jackson
Head of Investor Relations, Intellicheck

Thank you, operator. Good afternoon, thank you for joining us today for the Intellicheck first quarter 2023 earnings call. Before we get started, I will take a few minutes to read the forward-looking statement. Certain statements in this conference call constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. When used in this conference call, words such as will, believe, expect, anticipate, encourage, and similar expressions as they relate to the company or its management, as well as assumptions made by and information currently available to the company's management, identify forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management's current expectations and beliefs about future events.

As with any projection or forecast, they are inherently susceptible to uncertainty and changes in circumstances, and the company undertakes no obligation to, and expressly disclaims any obligation to update or alter its forward-looking statements, whether resulting from such changes, new information, subsequent events, or otherwise. Additional information concerning forward-looking statements is contained under the headings of Safe Harbor Statement and Risk Factors listed from time to time in the company's filings with the Securities and Exchange Commission. Statements made on today's call are as of today, May 9th, 2023. Management will use the financial term adjusted EBITDA on today's call. Please refer to the company's press release issued this afternoon for further definition, reconciliation, and context for the use of this term.

We will begin today's call with Brian Lewis, Intellicheck's Chief Executive Officer, and then Jeff Ishmael, Intellicheck's Chief Financial Officer, who will discuss the Q1 2023 financial results. Following their prepared remarks, we will take questions from our analysts and institutional investors. Today's call will be limited to one hour. I will now turn the call over to Brian.

Bryan Lewis
CEO, Intellicheck

Thank you, Gar, welcome everyone to the Q1 2023 earnings call. As you saw from the earnings release, total revenue was $4.25 million, up 25% year-over-year, SaaS revenue was $4.22 million, up 26% year-over-year. As expected, this is down 5% from Q4 2022 when our retail store revenue is typically sequentially down given the seasonality of the peak holiday shopping season. The fact that we are down less sequentially than we have been historically illustrates that we are delivering on an increasingly diversified client base, which I will be speaking about later. Adjusted EBITDA was a negative $556,000, down from a negative $807,000 in Q1 2022.

As I have said on previous calls, we will be watching expenses very closely this year with a continued focus of getting back to EBITDA breakeven over time. Our top-line revenues continue to grow, and I have to say that our trailing 12-month SaaS revenues have increased each month for the past 39 months. In looking at the numbers, we're going to first look at the importance of the growing diversity of our client base, which is a primary growth focus for us, and what we are seeing year-over-year with the existing and new customers across some of our major verticals. Overall, apparel stores are down 3% versus Q1 of 2022. Most of that is driven by a few retailers that I'm sure you're hearing about in the media. As you have no doubt heard, some are down as much as 30%.

That has largely been offset, however, by apparel retailers that we added throughout the year and with those who were not fully implemented in Q1 last year. Furniture is down 7% for the period comparison. It's important to recognize, however, that since these tend to be low volume accounts, it is better for us to charge a fixed fee each month per location, so the decline does not have a significant impact on revenue. Turning to verticals where we saw growth. Cosmetics and beauty products were up 3% versus Q1 2022, as this space continues to perform well post-pandemic. Automotive volumes more than doubled versus Q1 2022 and are up 117%.

Revenue from a leading reseller partner in this space was up 93% for the same period comparison, and we are in discussions with them to find ways to work even more closely together as this has been a fruitful partnership for both companies. Banking and lending, which includes use cases like teller workstations, online and mobile apps, call centers, and buy now, pay later, were up 40% versus Q1 2022. As I said on the last call, we're getting a lot of interest from title companies. In this last quarter, we signed over 12 title companies, including a cash flow solutions provider who will be acting as a reseller in this space. Resellers will continue to be a large focus for our growth efforts going forward.

I should also point out that we continue to see strong inbound leads and interest in the title space that has also benefited from referrals from other users. Now, a few updates on some of our pilot programs. Unfortunately, the regional banking pilots were delayed. That isn't surprising given all that's going on in that space currently. The 1,400 location bank looking to do the three-month pilot with our product integrated into their bank system, was not able to roll out the software update from their scanning vendor into their check scanners for the date they initially targeted, causing the delay. However, I think the delay will actually prove our worth much more quickly. They had planned on updating the software in just a few branches. Later, with a much broader solution to stop fraud attacks.

The second regional bank with the 2,700 locations and a 30-day proof of concept had wanted to begin their pilot in April. It will be delayed until the middle of May. A couple of reminders on renewals. We renewed the 2,700 location retailer to a new two-year , effective February 1st, with a 20% price increase each year. Remember, financial services company number three renewed for a guaranteed increase of volume of 20% and a price increase that was effective January 1 of this year. During the quarter, the omni-channel multi-biometric platform for banks, marketplaces and healthcare systems reselling our core ID validation products more than doubled their commitment to us. Given current transaction volumes, it appears they will burn through that prepaid bucket well before year-end.

There are a few other new wins that also demonstrate the growing diversity of the client base. In the financial services space, we signed a financial services provider headquartered in the Northwest with branches in five states and one Canadian province. This company offers payday loans, installment loans, prepaid debit cards and money orders, amongst other financial services. They will be using our direct product to initially validate people applying to open an account online with the intent to bring us in-store at a later date. In the automotive space, we find it comes with automotive and parts of their customer experience, which is really so much of car buying today. They are working with a very large automotive manufacturer with 2,700 dealerships and have incorporated Intellicheck into their system to check IDs both in person and online.

They started a pilot with 11 stores and have already caught fake licenses, as we knew they would. They are very excited about the success so far. We continue to sign with big concessions companies for the hospitality space at sports and concert venues. We just added another concessions company serving a Big Ten school in the Midwest with over 75,000 seats in its football stadium alone. Our speed and accuracy were the big winners here. The last thing they wanted were long lines at the concession stands or kids being served who are underage. As I said earlier, we signed up over 12 new title companies, and this is in addition to over 20 bars and restaurant groups, four cannabis dispensaries, multiple tobacco and vape sellers, multiple auto dealerships and two small auto rental companies.

Of note, on the last call, I spoke about our completion rates. That is the percentage of time we can render a decision on the license. It continued in Q1 at the exceptionally high rate of 99.25% of the time. This is important because it underscores our ability to deliver results over 99% of the time. These are standout numbers that we believe distinguishes our technology solutions from competitors. I believe the word is getting out that we are different and we are clearly better. Our speed, accuracy, the benefit of no need for new hardware or no need for human intervention are all major differentiators that people are beginning to notice. As the sales show, we can close the larger long cycle financial institutions while at the same time closing the smaller and mid-sized deals, increasing SaaS revenue each month.

We continue to penetrate new markets and given the amount of clients we are signing who are either only in the digital market or choosing to start there and then move in-store substantiates that we are not just a brick-and-mortar services provider. I said this last call and there's nothing about it has changed since then. It's an irrefutable fact is that the identity theft and identity fraud continue to spiral. As bad actors continue to expand their efforts at every turn, there is no question that what we do is becoming increasingly more necessary. At the same time, we recognize our customers and prospects want to realize two key value adds. They want to improve their process and make it easier for them to gain new clients.

At the same time, they are making sure they are not the victim of fraud or doing business with people that they shouldn't. We believe, and my sense is that our clients would agree, that nobody does that better than Intellicheck, both in person and digitally. With that, I will turn it over to Jeff for some details on the financials.

Jeff Ishmael
CFO, Intellicheck

Thank you, Brian. I'm pleased with the continued progress that we have been making since I joined Intellicheck one year ago. Our first quarter SaaS revenue saw growth across our top accounts versus the prior year, continued to report a higher average price per scan versus the prior year, and we continued the diversification of our business while decreasing the revenue concentrations among our top accounts. As Brian mentioned earlier, we're pleased to see the continued trailing 12-month growth progression in SaaS revenues each month, which has been achieved consecutively for the last 39 months. As we have discussed previously, to drive sales, we are shifting our expense focus to have a greater emphasis on SG&A, specifically our investment in sales and marketing. We are also maintaining our focus on our operating expenses to ensure that we achieve the expected return on our investments in this area.

We believe that these efforts will drive increases in our effective price per scan, which for the last two quarters has increased on a year-over-year basis. This is especially encouraging as it speaks to the testament of value realized by our customers. We also have a focus on ensuring that renewals across the entire customer landscape are including annualized CPI increases or that we continue the right sizing of legacy customers that are entering renewal periods. Turning now to our first quarter results. Revenue for the first quarter of 2023 increased 25% to a record $4,254,000 compared to $3,395,000 in the same period of 2022.

Our SaaS revenue for the first quarter of 2023 grew 26% to $4,228,000 from $3,353,000 during the same period of 2022. Gross profit as a percentage of revenues was 92.2% for the first quarter of 2023, compared to 90.7% for the same period of 2022. The increase was driven by a higher concentration of SaaS revenues, a nominal decrease in hardware revenue, as well as an improved cloud cost structure. Operating expenses, which consist of selling, general and administrative, marketing, and research and development expenses, increased $685,000, or 15%, from $5,232,000 for the first quarter of 2023, compared to $4,547,000 for the same period of 2022.

This increase was primarily driven by higher general and administrative costs, specifically headcount related expenses, as well as higher accounting and professional fees in part related to the prior restatement. Included within operating expenses for the first quarters of 2023 and 2022 were $682,000 and $592,000, respectively, of non-cash equity compensation expense. It's worth noting that the current quarter non-cash equity compensation figure was negatively impacted by a mark-to-market liability adjustment for certain equity awards that was approximately $40,000. With respect to our overall operating expenses, we made additional investments in our systems that we believe are now largely complete, enhanced our internal control processes, including SOX readiness during the first quarter, and incurred additional expenses tied to our full year audit work, which are confined to the first quarter period.

We do not anticipate that a continuation of these costs will impact our results going forward. The company reported a net loss of $1,316,000 for the first quarter of 2023, compared to a net loss of $1,468,000 for the same period 2022. The net loss per diluted share for the first quarter of 2023 was $0.07, compared to the net loss per diluted share of $0.08 for the same period of 2022. The weighted average diluted common shares were 19.1 million for the first quarter of 2023, compared to 18.7 million for the same period of 2022.

Adjusted EBITDA for the first quarter of 2023 improved by $251,000 or 31%, resulting in a loss of $556,000, compared to a loss of $807,000 for the same period 2022. Turning to the company's liquidity and capital resources. As of March 31st, 2023, the company had cash and short-term investments in the form of U.S. Treasuries that totaled $10.2 million that is currently on deposit at Citibank and Capital One. Working capital defined as current assets minus current liabilities of $8.8 million, total assets of $23.6 million, and stockholders' equity of $17.8 million. Company has a $2 million revolving credit facility with Citibank that is secured by collateral accounts. There are no amounts outstanding under this facility, and the facility was not utilized during the quarter.

As of March 31, 2023, we had net operating loss carryforwards of approximately $20.3 million. Our first quarter continued to maintain a focus on improving our operational effectiveness and ensuring that we have the proper foundation in place to concentrate on revenue and the path towards being EBITDA positive while continuing to invest in the business. We also continued to build out revenue and performance reporting to closely monitor the transactional health of our key customers and the key industries that we're targeting and serving. The focus will continue to be on driving revenue productivity across our key customers and ensuring that our sales team has the proper data and support they need.

We have further improved our reporting capabilities to effectively track our entire quote-to-cash process from the initial recording of a marketing qualified lead through qualification by the sales department to a final closed one stage and tracking the effectiveness of our increased marketing investment. We intend to continue improving our performance in this area and ensure our investments are yielding the expected results. As we continue to improve our corporate performance, we anticipate that we will see growth in our trailing 12-month revenues, growth in our price per transaction, improvement of our SQL and CAC costs, and that we will shorten the ROI window for the smaller accounts that we are onboarding. We've made a very material shift in our spend towards sales and marketing and need to ensure that we realize the expected return.

We look forward to sharing our Q2 2023 results in August. I'll now turn the call over to the operator to take your questions.

Operator

Thank you. We're now conducting a question-and-answer session. If you'd like to be placed in the question queue, please press star one at this time. If you'd like to remove your question, please press star two. One moment, please, while we poll for questions. Our first question is coming from Scott Buck from H.C. Wainwright. Your line is now live.

Scott Buck
Managing Director of Equity Research, H.C. Wainwright

Hey, good afternoon, guys. Thanks for taking my question. First one, Brian, when we think about the legacy business in the store branded card space, you know, there's a small handful of players that make up the vast majority of that business. When we expand outside of that to some of the new verticals, are we just talking about hitting singles and doubles, or are there some, y ou know, real move the needle type, potential customers out there.

Bryan Lewis
CEO, Intellicheck

Outside the credit card space, Scott, is that what you're asking?

Scott Buck
Managing Director of Equity Research, H.C. Wainwright

Yes. Yes.

Bryan Lewis
CEO, Intellicheck

Yeah, I'd say that, I do think that there are some pretty big wins out there. You know, it's one of the reasons that I'm focusing on resellers because there are some, you know, 800 lbs gorillas that control some of the different markets that you look at. By partnering with them where we know that identity validation is needed, makes a lot of sense because it makes their product better. You know, our products is what, you know, their clients need. They wanna sell it. I look at that as a way to get to certain markets. I mentioned automotive before. I think it's a way to get into title. There are a bunch of places where I do believe the right partner becomes a very big whale.

Scott Buck
Managing Director of Equity Research, H.C. Wainwright

Great. That's, that's helpful. Then I wanted to ask if, you know, the progress you're making in some of those, new verticals, how much credit do you give to the changes in the sales staff you made, in 2022? I'm just kinda curious how those guys are all coming along.

Bryan Lewis
CEO, Intellicheck

I think, certainly they've got us into some of these spaces. They've got us into, you know, the companies that are promoting us. If you remember from the last call with Tennessee Title that sent out that letter to 500 title companies. They're definitely making inroads. I think we're seeing it, certainly in, as I pointed out, the small mid-sized deals, which kinda keeps the money growing, while at the same time, you know, they're the long-term deals of the big banks that can just always come with a lot of hair to get in there. I'm pleased with, you know, overall the way the sales force is doing. Chris is a perfectionist and is always looking for better and more, so far so good.

Scott Buck
Managing Director of Equity Research, H.C. Wainwright

Great. Last one for me, I'm just curious if you're seeing any change in, you know, sales cycles, I guess outside of banking, because of the obvious issues in that space.

Bryan Lewis
CEO, Intellicheck

Outside of banking, no. I mean, those sales cycles are pretty good. You know, again, especially when you're talking, you know, what I'd say mid-size deals. You know, they're generally you're not going through the same type of InfoSec scrutiny, so it's a lot easier to do. Some of those sales that are pretty profitable for us and, you know, fairly high volume make use of our no integration products. It means we can get them up and running, you know, immediately. You know, I think a combination of new markets that realize they have a need that they didn't know before, like title, who realize I gotta get something in very quick because one mistake is very painful.

You put on top of that the fact that we've got tools to get them up and running, we can get them up same day, I think really helps, you know, speed that cycle up.

Scott Buck
Managing Director of Equity Research, H.C. Wainwright

Well, that makes a lot of sense. Appreciate the time, guys. Thank you very much. Congrats on the results.

Bryan Lewis
CEO, Intellicheck

Thanks, Scott.

Operator

Thank you. Next question is coming from Rudy Kessinger from D.A. Davidson. Your line is now live.

Speaker 8

Hey, guys. This is Mina on for Rudy. Congrats on the good results as well. First question is just from Q4 to Q1, this looks to be the lowest sequential decline, in the last four years. SaaS growth accelerated 20% year-over-year, last quarter versus 26% year-over-year this year or this quarter. That's all very nice to see. Just curious what the primary growth driver was. Was it new business that you brought on in the quarter, or was it higher than expected usage with existing customers in Q1?

Bryan Lewis
CEO, Intellicheck

A lot of it had to do with new business. I'd say, you know, a sort of a combination of things because I consider it kinda new business when a reseller is bringing on new clients, which we know was going on certainly with that multi-channel partner that we have. They're in verticals that we traditionally have not been in. It is also a combination of we continue to have pricing power and increased pricing. We know that retailer we spoke about on the call as well as financial services number three had price increases. There's also, you know, a significant amount of growth, you know, in those small and medium-sized deals. You know, all those bars and restaurants and other things that I spoke about.

While they're, you know, individually they're not that big, when you start adding them every month, you know, they really compound on each other. It's a combination of all three, and I think we'll continue to see that. As the sales team matures, I think we'll see it skew even more to new business.

Speaker 8

Got it. Thank you. I guess on that point, as the sales reps are ramping, I guess when should we expect them to be fully productive? What are your sales hiring plans through the rest of the year?

Bryan Lewis
CEO, Intellicheck

You know, I will say that finding a great salesperson is like finding a bag of gold, and I will pick it up immediately. We're always looking for opportunistic hiring. If we find the people, we're gonna hire the people. I know that Chris is always interviewing. It's just part of what he does to make sure that we have the right people. I think that, you know, certainly we've got some salespeople that are much farther along the curve than others. That's something that we're always looking at. I think it also depends on, you know, what verticals we've got them chasing after. We're always making sure that they're selling to their strengths. You know, in a way, hard to always say when and where every single person is gonna hit their full stride.

What I'm happy to see is that we've got a lot of them who are really showing a lot of good. They're getting us into meetings and accounts, and that's all that we really need. You know, if they can get those first meetings, we can get things moving. They're getting to the point now where I'm seeing the first meetings and, you know, the new prospects coming in the door, and they all look very good.

Speaker 8

Got it. Yeah, that all makes sense. Last one for me, just in terms of your broader hiring plans, just as for the company as a whole, what would you say your expectations are for the rest of the year? I guess how should we think about OpEx and EBITDA, for the rest of the year as well? Thanks, guys.

Bryan Lewis
CEO, Intellicheck

Yeah, Jeff, do you want to take all the OpEx, EBITDA?

Jeff Ishmael
CFO, Intellicheck

Yeah, I can definitely hit that. You know, Mina, as we start thinking about coming out of Q1 and going into the Q2 through Q4, we had a fair amount of expense, as I mentioned, that was confined into the Q1 period. As Brian talked about, you know, we're striving for that EBITDA breakeven for the rest of the year. You know, again, with respect to the non. Hold on one second. I'm sorry. With respect to the EBITDA breakeven, that's not an unreasonable assumption going into the end of the year. What was the second part of that question? I'm sorry. I'm just on some cold medication right now.

Speaker 8

No worries. Yeah, it was just on total hiring outside of just S&M.

Bryan Lewis
CEO, Intellicheck

Yeah. It is really no reason to hire anything outside of sales and marketing at this point in time.

Speaker 8

Got it. Sounds very helpful. Thanks, guys.

Jeff Ishmael
CFO, Intellicheck

Hey, Mina. You know, on the headcount, one of the things that I took a look at, you know, relative to our headcount is that we've stayed pretty static, you know, over the last couple of years, 50-53 employees. As Brian Lewis said, we're gonna continue to add employees opportunistically. You know, we're also keeping a pretty keen eye on the revenue per employee metric to ensure, you know, that we continue to see growth in that. You know, I did some further research on technology services, publicly held companies in that $0-$100 million revenue range. There was about 65 companies, and we were in the upper quartile with that metric. That was in an industry peer group where employee midpoint was 135 and topped out as high as 1,200.

As Brian mentioned, and, you know, I concur, we feel pretty good that we're right-sized from an account perspective, but we're gonna continue to watch it and make sure that we continue to see upward growth in that, in that revenue per employee metric.

Operator

Thank you. Next question is coming from Mike Grondahl from Northland Securities. Your line is now live.

Logan Hennen
Equity Research Intern, Northland Capital Markets

Hey, guys. This is Logan for Mike. Just wanted to start on the business intelligence. Any sort of strategy or pricing to call out there or how this will be rolled out or it'll be marketed to existing clients as an additional add-on or just any sort of color around that would be great?

Bryan Lewis
CEO, Intellicheck

Yeah, that's the intention for it. You know, we've got all the data. I just wanna make sure that we've got it in ways that makes it easy for clients to digest. We've got a tool that they can use to build their own. That always, you know, can get difficult for people. We're trying to figure out how do we get it set up right. Certainly large companies, different data needs than smaller companies or bars and restaurants. I'd say that there is certainly a want and need for data. Certainly our clients are also saying that we wanna see how we can work together to in a way combine our data to make... Because since we see everything and they only see what they see, is there a better way that we can build cross-cutting tools by working together?

Those are all the things that we're looking at. We think there's a lot of value in the data. We're just working with our clients now to figure out what's the best way to monetize it, to give them what they need, provide the privacy and protection that also, you know, the public needs, while at the same time, again, building a tool that we think will help fight fraud.

Logan Hennen
Equity Research Intern, Northland Capital Markets

Got it. That makes sense. Just quick to clarify on the SG&A, which looks like it was up quite a bit. Were you guys saying this was kind of a one-off thing with costs concentrated in Q1 here, or is this a new kind of run rate we should expect going forward? How you see that playing out throughout the year?

Jeff Ishmael
CFO, Intellicheck

No. There was a fair amount of noise inside of the first quarter. You know, as I took a look at Q1 of last year, we had some non-recurring reductions and a few accruals of roughly 1/4 million, $235,000 that were, you know, not coming into play this year. We had that as a bit of a hurdle.

Bryan Lewis
CEO, Intellicheck

As I mentioned, you know, some accounting and professional fees were higher on the quarter, which partly a little bit of hangover from restatement, also still continuing to bolster our accounting foundation as it related to systems, some outside analysis related to good, you know, goodwill, valuations, tax provisions, also work on the proxy. A lot of that was combined to just within Q1, it will be non-reoccurring. You know, we're gonna see a dip in that going into Q2, that'll slowly ramp into the rest of the year as we continue to increase revenues, we start to see salespeople get into accelerators on commissions, what have you. You know, as far as we expect though, we're gonna, you know, we're gonna see that drop Q2 and gradually ramp through Q4.

Logan Hennen
Equity Research Intern, Northland Capital Markets

Got it. Thanks for the clarification on that. That's it for me, guys. Congrats on the quarter.

Bryan Lewis
CEO, Intellicheck

Thank you.

Operator

Thank you. Next question is coming from Jeff Van Rhee from Craig-Hallum. Your line is now live.

Daniel Hibshman
Equity Research Analyst, Craig-Hallum

Hey, this is Daniel on for Jeff. Just wondering, in terms of these smaller customers, in terms of the restaurants and the title companies and starting to bring on in greater number, you talked about how the right partner can be a whale. When we're talking about these customer adds, is this individual customers that are being hunted out, or is this, you know, a bunch of customers being acquired through, say, one or two key partners? Just sort of how does that customer count work? In terms of just the maturity of systems and processes, I know it's a little bit of a different motion bringing on a bunch of smaller customers versus a few larger ones.

Just where would you say you are in terms of being ready for adding the larger numbers of these smaller customers and running them through the onboarding process?

Bryan Lewis
CEO, Intellicheck

All right, you know, I'll answer those in order. The way that it would work with some of these, you know, these large resellers or clients who, you know, our clients who'd be reselling our product is we bring them on board, they manage everything else, you know. They're the ones, you know, in each one of these verticals, there tend to be one or two companies that provide the software that's the backbone for that industry. You know, so they're giving you know, you buy them from them all the tools that you need to run your business, have your compliance, whatever it is, and then we get incorporated into that process flow, and then that reseller manages it. You know, we don't have to provision those clients. We don't have to turn them on.

That's all handled by them. For, you know, in that case, what I like about it, one connection, and they handle it all. In terms of bringing on these other little small guys, I'd say that's a lot of what we have been building towards, you know, in the past year. Changing some of our internal systems, bringing on NetSuite, bringing in Salesforce and getting it live so that it pretty much is automatic. You know, sales person gets a prospect, puts it in Salesforce, it's going great. They end up, they create the work order, you know, the order form out of it, send it out, automatically signed, comes back, goes to NetSuite and finance. They say, "Great, we got paid," and it kicks off the provisioning.

A lot of work has gone into making it so that we can easily handle bringing on a ton of small clients. You know, most of that, those small clients are coming to us. I don't wanna have to go knock on every bar and restaurant, every title company. That's why we found partners in those areas, like I said, who have lots of clients, who see the value of what we do. They're happy to sell it because, you know, they're marking up our product and making money on it.

Daniel Hibshman
Equity Research Analyst, Craig-Hallum

Just jumping back to the banking and lending, I believe that was volumes up 40%.

Could you just run through again what was included in the banking and lending category specifically? Does that include a lot of the major numbered financial services customers, or where do they fall?

Bryan Lewis
CEO, Intellicheck

It includes those financial services customers. It's buy now, pay later. you know, it's a lot of it has been expanded use cases with existing clients, as well as bringing on new other lenders, several in the buy now, pay later space. Again, a lot of it comes from once we get, you know, a financial services company in, you know, we generally get brought in for one use case. They see how well we're stopping bad things happening for that use case and then figure out where else can they put us in that organization.

Daniel Hibshman
Equity Research Analyst, Craig-Hallum

Okay. That's it for me. Thanks for the answers.

Bryan Lewis
CEO, Intellicheck

Thank you.

Operator

Thank you. We've reached the end of our question and answer session. I'd like to turn the floor back over to Brian for any further closing comments.

Bryan Lewis
CEO, Intellicheck

Thanks, operator. You know, as we bring this call to a close, I just wanna leave you with and sort of reiterate some key takeaways, right? First of all, fraud isn't going away, right? Our diversification has been and will continue to be an important step in our growth strategy because we are discovering that more and more places need to know that you are who you say you are. We're seeing the results from our market expansion in other verticals such as automotive. You know, as we saw, the volumes there have doubled, year-over-year. Our resellers are paying off. Revenues from them are up 92%. Renewals continue to happen. I spoke on the last call that we don't really lose clients unless they go out of business.

Some of our top clients renewed to three-year and two-year agreements, both with commitments to higher volume and higher prices. We continue to sign new business across verticals, financial services, automotive, you name it. We are getting more and more traction, and I wanna thank, you know, the sales team for helping us, with us, you know, to make that happen. You know, in closing, as I said in the press release, you know, an increasing number of companies in a growing range of verticals are recognizing the benefit of using Intellicheck for both in-person and digital. I wanna stress that digital because a lot of times people think, again, we're only brick and mortar. As you saw, we've got many clients coming in purely to the digital space. Our product is agile. We're easy to deploy, easy to use.

We deliver better experiences for clients and their clients because they don't need as many steps in the process because we are so accurate, right? We make decisioning easier. We've got completion rates that I think are the best in the industry. We can tell you yes or no more than any one of our competitors. You know, I see many more good things to come. I look forward to talking to you all about Q2 2023 in August. I wanna thank you for joining us today.

Operator

Thank you. That does conclude today's teleconference. You may disconnect your line at this time, and have a wonderful day. We thank you for your participation today.

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