Good morning. My name is Chris, and I will be your conference operator today. At this time, I would like to welcome everyone to the LKQ Corporation's 4th Quarter and Full Year 2020 Earnings Conference Call. All lines have been placed on mute As a courtesy to others, we ask that each participant limit themselves to I would now like to turn the call over to Joe Boutros, Vice President of Investor Relations for LKQ Corporation. You may begin your conference.
Thank you, operator. Good morning, everyone, and welcome to LKQ's 4th quarter and full year 2020 earnings conference call. With us today are Nick Zarcone, LKQ's President and Chief Executive Officer and Varun Laroyia, Executive Vice President and Chief Financial Officer. Please refer to the LKQ website at lkqcorp dotcom for our earnings release issued this morning as well as the accompanying slide presentation for this call. Now let me quickly cover the Safe Harbor.
Some of the statements that we make today may be considered forward looking. These include statements regarding our expectations, beliefs, hopes, intentions or strategies. Actual events or results may differ materially from those expressed or implied in the forward looking statements as a result of various factors. We assume no obligation to update any forward looking statements. For more information, please refer to the risk factors discussed in our Form 10 ks and reports filed with the SEC.
During this call, we will present both GAAP and non GAAP financial measures. A reconciliation of GAAP to non GAAP measures is included in today's earnings press release and slide presentation. Hopefully, everyone has had a chance to look at our 8 ks, which we filed with the SEC earlier today. And as normal, we are planning to file our 10 ks in the next few days. And with that, I am happy to turn the call over to our CEO, Nick Zarcone.
Thank you, Joe, and welcome to everybody on the call. This morning, I will provide some high level comments related to our performance in the quarter and then Varun will dive into the financial details and discuss our 2021 outlook before I come back with a few closing remarks. A year ago on this call, we mentioned the coronavirus a couple of times, mostly related to supply chain considerations. With the Europe hindsight, I can safely say that we, like the rest of the world, vastly underestimated the impact that COVID-nineteen would have on our way of life. I want to express my condolences to all those who have suffered a personal loss of this unfortunate pandemic.
And my sincere thanks to all those on the front line, the doctors, nurses, first responders, teachers and all those putting themselves at risk to serve their communities. We simply cannot thank you enough. During the Q4, we faced the 2nd wave of the pandemic and related restrictions on mobility. Yet, we still produced very strong results, which were materially ahead of our expectations when we chatted with you on our Q3 call. As we mentioned at the outset of 2020 and reiterated throughout the pandemic, we were focused on a few key initiatives And I am proud to say our segment teams again embraced and executed on many of these initiatives, not only in the Q4, but for all of 2020.
And let me restate our key initiatives, which continue to be central to our culture and our objectives as we've entered 2021. 1st, we will continue to integrate our businesses and simplify our operating model. 2nd, we will continue to focus on profitable revenue and sustainable margin expansion. 3rd, we will continue to drive high levels of cash flow, which in turn will give us the flexibility to maintain a balanced capital allocation strategy. And 4th, we will continue to invest in our future.
We have 3 market leading businesses and the benefit of this structure shined brightly during 2020. Each business made significant progress on its goals and the diversity of markets and customers helped to balance out some of the ebbs and flows impacting any individual business. Alongside these operating initiatives, the continued build out of a comprehensive ESG program is a key focus for the organization on a go forward basis. We made tremendous progress and I am pleased to announce that we will be releasing our inaugural corporate sustainability report in the Q2 of this year. While this will be our first formal report, we have been an environmental leader since the day we were founded in 1998 as a salvage dismantler and recycler of passenger vehicles.
Today, we are the largest global recycler of vehicles having processed over 810,000 cars and trucks in 2020. While we are widely known for our recycling and environmental stewardship, we also have a long history of responsible and thoughtful social and governance practices, which we look forward to highlighting in the coming months. Now on to the quarter. As noted on Slide 4, total revenue for the 4th quarter was $3,000,000,000 a decline of 1 point 9% from the comparable period of 2019. Parts and services organic revenue declined 5.2% in the quarter and 6.1% on a per day basis.
Net income during the Q4 was $180,000,000 an increase of 29% year over year. Diluted earnings per share for the Q4 was $0.59 an increase of 28% year over year. On an adjusted basis, net income was $212,000,000 an increase of 27% over 2019. Adjusted diluted earnings per share for the quarter was 0.69 dollars an increase of 28% year over year. So let's turn to some of the quarterly segment highlights.
Slide 5 sets forth the monthly revenue trends from October through January and is quite clear that we didn't witness any change to the upside either in North America or in Europe. There was simply no meaningful catalyst to reverse the ongoing constraints on mobility. We are encouraged by the initial rollout of the vaccine in the U. S. And certain parts of Europe, but there still remains uncertainty about virus resurgence, vaccine distribution, fiscal stimulus and geopolitical risk.
As we begin to see the benefits of the vaccine come through and further relief from the stay at home mandates, we should see some positive movement in mobility. We are cautiously optimistic that we may see a slight recovery in demand towards the second half of this year. As you will note from Slide 6, organic revenue for parts and services for our North American segment declined 13.7% in the quarter. While still down on a year over year basis, we continue to perform well in North America, especially when you consider that according to CCC, collision and liability related auto claims declined 27% in the 4th quarter. Faced with year over year organic declines in parts and services revenue in each quarter of 2020, the North American team use its agility and decisiveness to protect the business by focusing on profitability, embracing various KPIs to drive efficiency and aggressively rightsizing the cost structure to be aligned with the revenue trends.
These actions contributed North America having its highest annual EBITDA margins in the history of the company. Moving to our European segment, organic revenue for parts and services in the 4th quarter declined 3.1%. Demand trends softened sequentially in the 4th quarter as a second wave of lockdown provisions enacted across all of our European regions with larger impacts in November December. Most of our regional operations experienced similar revenue declines in the quarter, except for Italy, which struggled. As we articulated at our Investor Day in September of last year, we continue to execute on our 1 LKQ Europe program.
Of note, during 2020, we added significant talent to the European team, including new operating leaders in Italy, the Benelux region and Central and Eastern Europe. We recruited a new CFO and added new positions of Controller, Head of HR, VP of Strategy and several other positions. Our shared services effort is progressing well with a new center located in Poland that should become operational in the second half of twenty twenty one. And we are also currently leveraging our Bangalore captive. Our pan European ERP initial implementation was successfully completed at REAG Switzerland and we expect to go live with RIAG Italy in mid-twenty 21.
Our team is actively focused on driving permanent reductions in SG and A as available government support diminishes. Our vendor financing program is coming along really well and our LKQ Europe head office in Zug, Switzerland was occupied beginning of January 2021. Lastly on Europe, this time last year I mentioned that we began construction on our new central distribution center or CDC for our force business in the Benelux region. Today, I am happy to report that the keys have just been turned over and our team is starting the logistical and operational phases of the build out. The logistical layout is expected to be completed in the Q2 of 2021 after which I'll take you 4s will enter the testing phase.
At the end of this year, we will begin using the shuttle system and the new software. During 2022, we will begin to migrate the activities in the 4 existing distribution centers over to the new CDC. As part of agenda, the roof of this new building is fully equipped with solar panels, making the building completely energy self sufficient. The building is also completely gas free and will provide sufficient charging infrastructure for plenty of electric vehicles. Additionally, the large number of windows in the building provides plenty of natural light creating an attractive work environment for our team.
Now let's move on to the Specialty segment. During Q4, Specialty reported organic revenue growth of 16.6%, performance well above our expectations and represents the highest quarterly organic revenue growth since the closing of our acquisition of Keystone Automotive Operations back in 2014. A primary factor driving this tremendous performance is the ongoing demand for RV parks, a trend we anticipate will continue as the growth in new unit RV sales will result in a larger RV park and that will inevitably need more replacement parts as those vehicles work through their life cycle. No one is better positioned to take advantage of that opportunity than Alteq. Also driving the performance was demand of our drop ship business and consistent with the industry strong demand for our worn products.
From a corporate development perspective, in 2020, our team did a fantastic job of focusing their efforts on rationalizing our asset base and divesting non core assets. In 2020, we completed 4 divestiture transactions, all of which related to European assets that came along with the 2018 STAHLGRUBER acquisition. As you all know, vehicle technology continues to lead to more complex repairs and to be positioned at the forefront of this trend, we have made strategic acquisitions in the diagnostic space. Since acquiring Elite Electronics and BTEC Automotive Electronics in 2019, we have grown to become the largest U. S.
Provider of mobile on-site vehicle services to the automotive collision repairs, mechanical repairs and the national fleets. This past January, we combined the 2 mobile automotive services together under a single brand known as Elite Tech Vehicle Services. We remain confident that we will continue to increase our market share and brand awareness within this unique and rapidly growing market. And yet we are just scratching the surface on the opportunities ahead during these exciting times for passenger and commercial vehicle design. As the car park evolves, we have a tremendous opportunity to leverage our distribution network to increase our product and service offerings to capture the growth in hybrids and EVs.
Our strategy and development teams continue to identify new markets and products to pursue, some of which we touched on during our Investor Day back in September. No one in my opinion is better positioned to take advantage of those opportunities than LKQ as we have the people, the network, the scale and the capital to be successful. And I will now turn the discussion over to Varun, who will run you through the details of the second results.
Thank you, Nick, and good morning to everyone joining us today. While there is a lot to share from our Q4 results, full year 2020 and outlook for 2021, I'll keep my prepared comments brief as there is a lot more detail in the accompanying earnings presentation. While 2020 proved to be an extremely challenging year for a variety of reasons, LKQ's resilience shone through in tough times, as evidenced by the following highlights. 1, record high annual earnings per share, including the 2 highest quarterly results in the company's history, those being the 3rd and the 4th quarter 2, record high annual segment EBITDA margin for North America and for the company since 2015 3, record free cash flow at well over $1,000,000,000 the first time we've exceeded $1,000,000,000 and now the 3rd in a row record free cash flow year in the company's history. And finally, net leverage dropped to 1.9 times, the first time it's been below 2 times since 2015, which was well before the RIAG, PGW, Stahlgruber and several other acquisitions.
To put these results in perspective, consider we beat the midpoint of our pre COVID adjusted EPS and cash flow guidance despite falling well short of our organic revenue growth range of 0.5 percent to 2.5%. In dollar terms, that's over $1,000,000,000 shortfall on revenue relative to our original guidance at the midpoint. Our profitability and cash flow results are a testament to the ongoing margin and cash programs that we accelerated and actions we prioritized at the onset of the lockdown measures last March. Now we all know such outcomes don't happen by accident. And so a massive thank you to all my LKQ colleagues for their tireless efforts over the last year to deliver a truly outstanding outcome for our company, customers, suppliers and several other stakeholders while persevering through the ongoing pandemic.
I'll now cover the Q4 financial highlights and liquidity before sharing our thoughts on the outlook for 2021. As you can see on Slide 11, North America continued to deliver in the 4th quarter with segment EBITDA margin up 4 20 basis points over the prior year and 60 basis points sequentially. Permanent cost savings in overhead expenses was the primary driver of the improvement and precious metal prices remained and gave us a healthy tailwind for the quarter with an estimated $18,000,000 year over year benefit on gross margin. Moving over to Slide 12, Europe produced another solid quarter with an 8.6% segment EBITDA margin, up 100 basis points relative to a year ago, largely due to operating expense reductions. Importantly, Europe generated an 8.9 percent segment EBITDA margin for the second half, which is solidly above the 8% to 8.5% range provided at last September's Investor Day and represents good progress towards delivering on the 1 LKQ program.
And these results include higher year over year transformation expenses. Despite the negative effects of the 2nd wave of COVID, at this time, we remain comfortable with our 2021 projection of segment EBITDA margin of 9.2 percent to 10.3 percent for the segment. With Specialty on Slide 13, Nick highlighted the impressive 16.6 percent organic growth in the 4th quarter. Gross margin was down 40 basis points owing to unfavorable movements in vendor and customer rebates, though some of the fluctuation is timing as we had positive true ups from the Q4 activity a year ago and negative impacts this year with the volume increase. Overhead expenses were favorable by 50 basis points and would have been more without a negative effect of about 80 basis points from incentive compensation adjustments.
Now on to cash flow and liquidity. Q4 was yet another successful quarter for cash flow generation. We added a further $309,000,000 in operating cash flows as we continued to benefit from the trade working capital programs we've been driving since 2018. Benefits from receivables and payables offset the expected growth in inventory, although the inventory rebuild wasn't as high as previously anticipated due to supplier delivery challenges. As shown on Slide 14, operating cash flows were $1,400,000,000 for the year and CapEx cash outlays were 173,000,000 dollars The resulting free cash flow and cash on hand was used to pay down almost $1,400,000,000 in debt for the year.
We're very pleased with the trend in EBITDA to free cash flow conversion as presented on Slide 15, though as I previously highlighted, the 2020 ratio of 98% just isn't sustainable as we flex inventory levels by over 400,000,000 to align with demand forecasts. As growth returns, we plan to invest in inventory levels, On Slide 16, you can see the progress we've made this year to strengthen our liquidity position. I want to specifically highlight the net leverage ratio, which has decreased to 1.9 times from 2.6 times at the end of 2019 and is in line with our target net leverage of approximately 2 times. We're very comfortable with our liquidity position, including the availability and cost of funds and believe we are very well positioned in our pursuit of investment grade metrics. As mentioned last October, we restarted our share repurchase program after the Q3 earnings call.
During the quarter, we repurchased roughly $30,000,000 of LKAQ shares for a total investment of $117,000,000 for the year. We had $531,000,000 available on our authorization as of the year end. So now I will close with our thoughts on 2021. As COVID uncertainties remain, we are not providing full financial guidance for the year at time. We will revisit this position as the year progresses and we have greater clarity on the vaccine rollout and its impact on the duration and severity of the pandemic.
We are comfortable providing the following statements, all of which are based on the assumption that 1, extreme mobility restrictions beyond what are currently in place are not reimplemented in our major markets and 2, scrap and precious metal prices and foreign exchange rates continue near their recent levels. So a few points to highlight. 1st, we believe that parts and services revenue will be higher on a full year basis in 2021, though down in the Q1 relative to 2020. We anticipate that the revenue recovery will accelerate as vaccines are distributed more broadly and mobility restrictions fall off, though we do not expect to return to our 2019 annual revenue figure until sometime in 2022. Please note that we have 2 fewer selling days in North America in 2021, 1 fewer in Q1 and the second in Q4, while Europe is flat with 1 fewer day in Q1, though that catches up in the second quarter.
The second point I'd like to highlight is with revenue growth and the ongoing benefit of our margin and operating expense programs, we expect our 2021 adjusted diluted earnings per share will be above the comparable figure for 2020. With that in mind, we are projecting an adjusted diluted EPS range of 2.65 dollars to $2.85 with a midpoint of $2.75 On a GAAP EPS basis, this would be $2.40 to 2.60 dollars Given the momentum of our European business in the second half of twenty twenty, exceeding the upper end of the range provided last to 10.3%. 4, we project the free cash flow for the full year 2021 will be a minimum of $800,000,000 While the absolute number is lower than the 2020 figure, we've been very clear throughout this past year that 2020 was a strange year for cash generation as a result of the pandemic. As we aligned inventory levels to forecasted demand, our stock levels declined by well over $400,000,000 which in turn produced a significant cash inflow. However, we are going to give some of the inflow back in 2021 as we replenish our inventory levels to support the anticipated revenue growth.
Some of the investment in inventory will be offset by improvements in days payables resulting from vendor financing program, which we expect to yield more significant benefits in 2021 and in line with the target we had set out in September of 2019 when we launched the 1 LQQ program. And finally, on capital expenditure, we plan to get back to our normal levels of 2% to 2.25% of revenue. All of these factors will produce a lower free cash flow amount than 2020, but importantly will still put us within our target conversion range of 55% to 60% for free cash flow to EBITDA, widely considered to be best in class for industrial distribution companies. Thank you once again for your time this morning. And with that, I'll turn the call back to Nick for his closing comments.
Thank you, Varun for that financial overview. In closing, if you ask me in late March 2020 after the onset of the pandemic to predict the financial results that we would achieve in 2020 and how we'd end up the year, I would likely have not even come close to guessing at such a remarkable outcome. But the one thing I never question are the capabilities of my team. These results are a clear testament of the pride, dedication, resiliency and capabilities of the LKQ team members across the globe. One famous college football coach said ability is what you're capable of doing.
Motivation determines what you do. But it's attitude that determines how well you do it. Despite the challenges and unknowns we faced, it is the positive nothing will stop as attitude that our 44,000 dedicated team members bring to work each day and that carried us through the headwinds of 2020. It simultaneously generated favorable outcomes that allowed us to reach certain key milestones. We right sized the North American segment and generated record margins.
We made solid progress on our 1 LKQ Europe program and generated higher second half margins than projected at our September 2020 Investor Day. The uniqueness of our diversified portfolio of businesses allowed us to benefit from the rise in demand for RV replacement parts. We effectively managed our working capital and generated almost $1,300,000,000 in free cash flow, an annual record for the company. And the excellent free cash flow allowed us to pay down a record $1,400,000,000 of debt, reducing our leverage ratio below 2 times. We continued our talent acquisition initiatives by adding individuals to key roles across our broad and diversified portfolio of businesses.
We made good progress on our global sustainability programs and we continue to provide the best in class customer service in spite of the pandemic and importantly all while focusing on the health and safety of our team. As I've said both internally and externally, we will come out of this pandemic period a stronger, better organization, further solidifying our market leading positions. And with that operator, we are now ready to open the call for
questions. Thank you. Your first question comes from Craig Kennison of Baird. Your line is open.
Hey, good morning and thanks for taking my question. Congratulations on navigating a tough year. My question is on inflation here. Just curious how your business is set up to absorb inflation and where you see your most important sensitivities, whether it's gas prices, metals or other factors? Good morning.
Good morning.
Good morning. It's Varun Ash here. Absolutely. I think it's a great question. And I'd say over the past couple of months, we've certainly seen inflation move up, whether it be ocean freight, which we know is running at record highs at the moment.
We know wages. Here in the U. S, it's difficult to find delivery drivers.
So I think you kind of get
the message in terms of the inflationary pressures that are building up. And also with oil prices now moving up in the higher 50s close to 60 bucks a barrel in any case. As we have navigated as you know, not just this past quarter, but I'd say starting 2018 when we put in place our margin programs and obviously kind of accelerated our OpEx programs in conjunction with the cash programs, our teams have navigated those inflationary pressures pretty darn well. We're proud of what they do and we believe we have the ability to continue to drive a number of the permanent cost reductions So long story short, yes, are the inflationary pressures? Absolutely.
Are we well set up to undertake those inflationary pressures? Yes, up to a certain point. It really depends in terms of what kind of comes through the next solid several weeks as such. But we do expect a number of these inflationary pressures to begin to ease up, for example, in Ocean Freight as the empties get back to the appropriate positions back out in Asia and things along those lines. Nick, anything to add from your end?
No, I think that was great, Varun.
Thanks, guys.
And Craig, if there's any follow-up question, we're happy to kind of take it now or if you'd like to get back in the queue, we can certainly take it there also.
Your next question comes from Scott Stember of CL King. Your line is open.
Good morning, guys. And I echo Craig's comments on the great job and navigating the very tough year.
Thank you.
Maybe talk about the North American business.
I know that much of this is
based on mileage driven and people getting out and mobility, but we look out the window, the weather has been quite awful over the last 6 weeks. I'm trying to figure out whether you guys
have seen any change in demand there.
And if you think that maybe there could be a tail, a potential tail to that as we go from the first and then to the second quarter?
Great question, Scott. And again, the weather has been nasty, particularly in the last couple of weeks, I'm actually sitting in Austin because I got iced in going back to Sunday. The reality is our business is very much driven by total miles driven. And as you saw in the chart we included in the earnings deck, kind of the revenue trends, not just for the Q4, but also for January. And you could see that January kind of picked off where December left off or picked up where December left off, right.
So until there is a really meaningful movement mobility, we think we're going to be kind of in this level of activity. Ultimately, we've gotten a number of questions in the past about what's going to drive an increase in mobility and clearly getting through the pandemic and people getting out of their homes and returning through their daily lives, it will be the biggest impact. We don't believe that everyone is going to work from home forever. We don't think everybody on this call is going to permanently be working from home. And while we've all become fairly efficient and productive in the working from home, there's clearly a lack of community that is hard on organizations.
And we may not get back to 100% of folks being back in the office, but we do think a number of folks will get back into the office. We think kids are going to get back into school. And when all that happens, we think the use of public transportation will remain depressed for a longer period of time just because of the safety issues related to the virus and the like. So as some of those workers begin to head into the office or back into their workplaces, Those who took public transportation may opt to take private transportation, which means instead of hopping on a train or a bus, they're going to hop in a car. So we're cautiously optimistic that miles driven will move back north and that will help our business.
Clearly, with the ice storms and the like that have hit the last couple of weeks throughout the United States, That should ultimately create demand for our business. I will tell you here in Texas based on the news stories of the higher ups in Dallas and Austin and Houston, that's probably going to create a bigger opportunity from a salvage buying perspective than a parts perspective because a lot of those covers are disposed and when they hit ice going 40 miles an hour. But again, we're costfully optimistic that we will get back to more normal levels of miles driven, which will lead to a more normal level of demand. It's going to take some time. We don't think it's going to just pop back in the second or third quarter.
But hopefully by 2022, we'll be back at historical levels of miles driven.
Got it. And then last question on the specialty side. You talked about RVs really leading the way. I guess that's more retail driven, but you also last year like expanded your warranty program. Could you talk about how that contributed and how that probably will contribute even more as we move through the next year or 2, more RVs on the road, many of which would potentially easily built and just more just opportunities on that side?
Absolutely. I mean, there was a and has been, I think as anybody knows, a massive shift in discretionary spending away from things like restaurants and lodging and air travel, theaters, sporting events, all those group events, right. And outdoor recreation and camping has absolutely been a huge beneficiary of that shift in discretionary spending. Our RV business historically has not been tied to the RV SAR in any particular year, that has been very highly correlated to campground spending. In 2020, the OEMs produced about 425,000 RV units, which was a great year.
The expectation for 2021 is over 500,000 units will be all time record high. The key there is that the size of the park, the number of RVs in the park is expanding and that's great for the specialty business as all those incremental units that will be on the road for years years to come will create demand for the parts that we sell. So even if the start ultimately settles down over the next 2 or 3 years, the units are still going to be on the road and that larger base is going to provide a great opportunity for us to sell specialty parts for many years to come. So the growth may ultimately slow down. We don't think we're going to continue to grow at 16% year over year like we did in the Q4, but we don't anticipate substantial declines in the overall revenue base.
Your next question comes from Bret Jordan of Jefferies. Your line is open.
Hey, good morning guys.
Hey, good morning, Brent. Good morning.
Hey, sort of a big picture question here around parts demand for EVs. And obviously, Europe's got a jump on us. You did a lot of business in Norway. But could you talk a little bit about how you see the different parts that versus internal combustion and what this does to demand down the road long term?
Sure. And it's a great question. Obviously, one that's been kind of floating around the industry now for the better part of the year. The reality is we believe that the supply chain and really the manufacturers of the EV parts will ultimately look alike look pretty much the same as the supply chain for internal combustion. Now there's going to be a lot of overlap in suppliers and we fully anticipate that some of the bigger vendors like Bosch or Continental or Shepler will absolutely develop parts for electric vehicles.
And while we're going to start with the OEMs as their focus, what they know today is that their current aftermarket business makes better profit margins than their OE parts business. And so it won't be long before they take that OE manufacturing capacity and start making parts for the aftermarket. We have very strong relationships with all those vendors. We've got the leading distribution capabilities as it relates to Europe and it's a natural fit for us to do business together. Secondly, a lot of the conversion over the next 10 years or so, Brett, on electrification is going to come through hybrids.
And a hybrid, as you know, is a combination of an internal combustion engine and electric motor. And the opportunity for LKQ there is 2 fold. First, there's all sorts of new part types that we're going to be able to sell, Things like battery coolant pumps and coolant fans, electric air conditioning compressors, electric driven motor inverter coolers, I mean, just a whole new set of products that we can ultimately distribute. And then what we also know is that hybrid parts related to the internal combustion engine side of the powertrain are more expensive than similar parts in a non hybrid car. So like an AC compressor for a hybrid vehicle and we talked about this during our Investor Day back in September, can be 3 times as expensive as an AC compressor for a normal and just internal combustion engine car.
A coolant pump can be 5 or 6 times more expensive. So we think there's a good opportunity for us to distribute those parts as well and their higher value parts. And then lastly, we think the big opportunity ultimately as it relates to EVs is the battery. Just like the engine is the most valuable part of a car that has an internal combustion engine, the battery is the most valuable part on an EV. And batteries have a fine life.
They're not going to go on forever. The car is going to be around a lot longer than that initial battery. And so there will be opportunities, we believe, for us to remanufacture EV batteries because generally it's not the whole battery that goes bad at once, but it's just a couple of cells and it's going to be too expensive to replace the whole battery. So we think there's just a bundle of good opportunities for us in the future as it relates to the electrification of the car park.
Thanks. Thanks for that. And a question on the technology as well. So your scanning and diagnostics program that you just talked about, Could you sort of talk about the revenue expectations and maybe the margin structure of a more service based business like Eltek?
Yes. So this industry is nascent and it's pretty small. The typical competitor is somewhere between 6 12 technicians that have banded together to provide services to the marketplace, okay? Our business is just shy of the $50,000,000 mark today and it's growing. The great thing about the services business, it has better EBITDA margins than our North American parts business.
And so that should help as that business continues to grow. Now we're not going to be able to grow that business by necessarily through acquisition to gain significant scale. Like I said, most of these operators are tiny. They're tiny. So we will buy and look to buy perhaps some of the larger groups, even though that's still pretty small and roll out on a greenfield basis by really educating technicians and then putting them out in the field as part of our Elite Tech service offering.
So we're excited about the business.
All right. Thank
you. You're welcome.
Your next question comes from Stephanie Benjamin of Truist. Your line is open.
Hi, good morning.
Good morning, Stephanie. Good morning.
Congratulations again on a really nice year. I wanted to touch on, you kind of brought at the beginning of your prepared remarks that really the Q4 exceeded your expectations and even Ken Powell, you outlined things the last time we spoke. We'd love to hear some color about what moved in your direction during the quarter and kind of how you're seeing things trend out in the beginning of 2021? Thanks.
Sure. Great question. The revenue didn't help us. And if you go back to that page where we laid out the last 4 months, you can see that say for the specialty group, which just rocked during the 4th quarter, The revenue in both North America and Europe were down pretty consistently from the prior year levels. Obviously, Europe is doing better than North America because of our collision focus here.
So it really wasn't revenue that led to the outperformance, Stephanie, it was our operating margins. We had good improvement on the gross margin line. And while on a consolidated basis, it looks like gross margins came in a couple of basis points, that's just a mix shift because the North American business has margins north of 46%, the specialty business has margins around 28% and yet the high margin business kind of falling 13% and the low margin gross margin business growing 16%. So you shouldn't take anything from that at all. The key is the operating leverage that we got out of business.
Each of our segments works hard to get the cost structure to reflect the current state of demand. And we're very proud of what our folks have done. Unfortunately, a lot of that has come on the backs of labor. We are down substantially from a total number of employees today versus where we were a year ago. But that's what just what it took to right size the business.
And those are permanent reductions. We're going to be very cautious to add people and or expense back to the SG and A line until we see the revenue rebound. And then we will need to add some people back to keep our customer service levels where they need to be. So think about the intense focus on controlling our cost because we're in an environment where we don't necessarily control our revenue.
Absolutely. That's really helpful. I'll get back in the queue. Thank you.
Your next question comes from Gary Prestopino of Barrington Research. Your line is
open. Good morning, everyone. A couple of questions here. Varun, what is your priority for your free cash flow? I assume we would be paying down debt this year?
Yes, I think it's a great question, Gary. Simply put, if you kind of go back to our Investor Day presentation from September, so probably about 5, 6 months ago, we were very clear in terms of we expected our free cash flow generation on a sustainable basis to kind of continue. We've kind of reset the overall business model. So that kind of starting off is a great option to have as a business. We've always said that the key priority is investing in our own business.
So capital expenditures will be kind of priority number 1. Following that, we've said high synergy tuck ins and building up critical capabilities. There was a question earlier on the call about scanning and diagnostics. That is a business that we are investing heavily into. Again, as Nick said, they're very small transactions, 6 to 12 technicians on a market by market basis.
So certainly wherever we have the ability, we're certainly acquiring those, but really also supplementing it with capital expenditures to kind of expand that specific service. We do not have any large platform transactions on the horizon. We do not see we need those at this point of time, which essentially leads us to a point where the excess free cash flow really would go towards either debt pay down, although as you've seen, we've certainly made a tremendous amount of progress paying on $1,400,000,000 in 2020. We are well within our target leverage at this point of time. So really it becomes the highest return on capital opportunities and we still believe that our shares are undervalued and we certainly see no reason given the authorization we have from the Board to be able to repurchase our stock.
Okay. Thank you.
And then just lastly, in terms of what you've done with the cost structure and what you can do, obviously, in the future. As you move from an acquisition growth strategy to more of just integrating and bettering your operations. Do you every year, I would assume you're really pushing your divisional heads to get the cost down. And I just want to know where is the biggest component of costs going to come out in the future for the company? And I assume you're going through a program every year of we need to get our costs better in line on an annual basis?
Absolutely, Gary. It's Varun Nach here. 2 years ago, as you rightly pointed out, we pivoted to an operational excellence mode. And ever since that, we've essentially been driving productivity through integration. And these programs you really see in terms of how our North America business has taken the lead on that front.
Just look at 4th quarter operating expenses, for that business, yes, we certainly had challenges in terms of what the VMT has been and so collision rates have come down. But as we think about how our collision business has performed relative to the data we're getting in from CCC, we are performing much better than what the repairable claims are out there. So that's kind of good, but really it is the productivity piece of it that our North America leadership team has just done an outstanding job. You then kind of move over to say, for example, the next large component of our overall business and that's in Europe. And Europe also has kind of begun to make some progress.
We certainly saw some operating expenses come down in the Q4. There's a lot more productivity to go get out there. And that really is the overall one LKQ program. We need to make investments out there, for example, in the European ERP program, setting up a back office, for example, But really the longer term productivity really is from our European business and that is something that we know our European team has a laser light focus in making sure that they certainly follow from within the portfolio companies as we share best practices between our businesses and our divisions. I know our North America leadership team has spent time with our European team also.
It's one thing Nick and I kind of pushing and pulling certain levers, but as the peers speak with one another, largely it's a very similar business. It's a distribution business and that certainly has helped a lot also. But yes, you're right, overall productivity programs, every business of ours, every function of ours has productivity programs to essentially offset the inflationary pressures that typically come around in any case. But it's the nimbleness and the agility that we are tremendously proud of, and that really came through in spades with the onset of the pandemic. I hope that responds to your question.
Sure does. Thank
The next question comes from Daniel Imbroff
with Stephens.
Your line is open.
Yes. Good morning, guys. Thanks for taking my questions. Good morning. I wanted to start on a broader supply chain question.
Obviously, you mentioned maritime rates are much higher. There's a problem getting things over from overseas. How has that impacted your aftermarket supply here in North America? And related to that, with limited supply at auction and potentially disruptions in the aftermarket side, do you think your supply chain can support the anticipated return to growth in North America or could that be a pinch point this year as we look forward?
Yes. Listen, Daniel, good morning to you. It's Varun Oates here. I think it's a great question. We've got tremendous vendor partners on the aftermarket side of the business.
They have been tremendously supportive, not just now, but ever since we got into the business. So that is kind of one thing. With regards to kind of ocean freight and the challenges associated with it, whether it be the number of carriers that are more outside of the Port of LA, Long Beach, for example, or for that matter, getting those empty cans back to Asia to kind of get refilled and come over. We have long term contracts with vessel providers, but also with certain brokers. So we are still being able to get space.
While we're having to pay up for it, we're still being able to get space for on those carriers. And then the other one, as you probably know, is LKQ has always had a class leading inventory and fill rates. And so we've made sure that we always have the product. Yes, there are certain areas where we're having to run local or shuttles within the region, for example. So we won't kind of ship something from, say, New England to California.
But say, within the region, we are kind of making sure that our fill rates remain. So we do have the inventory. It may not always be in the right part, but we certainly learned a lot over the past few years in terms of making sure our fill rates remain. But at the same time, we're not kind of taking on excessive costs associated with it. Over time, we know that the Chinese New Year had kind of caused a certain splurge in terms of the amount of ocean freight that was coming over.
We expect that to abate a little in the coming weeks months, but clearly that is a risk. But as I said previously, we have product, we have more product on the way. In any case, we think this will even itself out as we return to a growth mode starting Q2, which is largely kind of easy comps, but really getting back to growth in the second half of the year.
Great. That's helpful. Daniel, we just think we're better positioned than the typical competitor out there given the size and scale, depth and breadth of the inventory coming into this time where shipping is an issue. We'll be able to work our inventory to be a competitive advantage. That's helpful.
Thanks, Nick. And then the related follow-up to that would be a follow-up on an earlier question on inflation. Obviously, cost inflation is coming and we just talked about it happening. Are you seeing any signs of being able to pass that through on like for like pricing amidst that cost inflation? And if not, what do
you think it's going to
take to see that revenue tailwind return considering cost pressures right now feel pretty broad? Thanks.
Yes. Listen, again, just to kind of add to what I'd answered earlier on the call, Daniel, we have a dynamic pricing model, okay. And we certainly make sure that while we have a certain threshold or at least a ceiling associated where OEM parts are. Clearly, if those kind of begin to move, that would certainly help. But we do know that our teams are doing a fantastic job on the pricing side.
As I said previously also, our salvage business has been doing really well. From an aftermarket perspective, there is limited supply in the market. We do have the product and listen, we want to kind of help everybody, specifically the carriers and our customers to making sure we get the right parts at the right time. So associated with kind of having the product, the second one clearly is making sure that we are that much more productive. The cost that we've been able to take out initially what was That is certainly That is certainly working out well for the entire enterprise, but obviously we can't wait for kind of growth to return.
It certainly helps us get more of our folks back in the field. But as of now, we are happy with the way our teams are navigating the various puts and takes that are out there. Got it. Thanks so much guys.
Your next question comes from Brian Buckley of Stifel. Your line is
open. Good morning. Thank you for taking my questions.
No problem.
Just the first one on the cash flow and the outlook of the minimum kind of $800,000,000 coming from the $1,300,000,000 that you saw in 2020. Can you maybe break out the buckets that go from the $1,300,000,000 to the $800,000,000 Obviously, inventory
is a piece of it. You talked about DSOs, there's a little bit
of an offset in CapEx. But could you give a little bit more color on that?
Yes. Listen, it's actually very simple and it was in my prepared comments. During 20 20, we essentially realigned our inventory base with what demand projections were. Our inventory balances came down by over $400,000,000 and that really is the kind of delta between call it the 1.3 and the minimum $800,000,000 that we're talking about.
So it's all inventory is really I'm guessing a little bit of CapEx?
CapEx is about $100,000,000 Yes, it's basically inventory about over $400,000,000 and CapEx is about 100,000,000 I mean, that's basically your kind of $500,000,000 right there from the $1,300,000,000 to $800,000,000
Okay, that's good. And then follow-up, just on the kind of the pace of the growth kind of going into or through 2021, I expect Q1 remains kind of weak based on the January revenue that we you showed. But how should we think about that kind of pace of growth for Q2 and then into the second half? Yes, great question. So as we indicated, we are anticipating that Q1 is going to be down year over year, largely because we started off last January and February of 2020, very strong.
And obviously, you can see the January numbers are down, February will be down. And then March is an easier comparison. 2nd quarter will obviously be up because even if we just stay at these levels of revenue, the revenue came off so dramatically in Q2 of last year, 2nd quarter will be up. And then the 3rd and 4th quarters, those are obviously hard to predict further away. We're anticipating a little bit of upward movement on a year over year basis.
But again, not back fully to 2019 kinds of levels.
Great. Thank you. And just one additional piece to kind of highlight, we do have one less selling day in Q1 across the entire enterprise. So in North America, there's 1 fewer selling day in Q1, a second fewer selling day in the Q4. And in Europe, we have 1 fewer selling day in Q1, but we make up that day in Q2 for the European business.
So just to kind of think about, this is something that we've talked about previously and just wanted to make sure that you had that into your models.
There are no further questions at this time. I will now turn the call to Mr. Zircona.
Okay. Well, as always, we greatly appreciate your time and attention. We know this is a very busy for everybody on the call, earnings season, a lot going on. We appreciate your listening to our story. We are incredibly proud of what we've been able to deliver in 2020, particularly given all the challenges that companies around the globe have had to deal with and we had our fair share of challenges as well.
The team I could not be more proud of. They came through beyond any expectations and I could not be more proud to be to work alongside all of them. We look forward to chatting with everybody at the end of April when we will announce our Q1 results. And again, it's going to be more of the same. We're going to keep our head down.
We're going to drive as much revenue out of the market that we can. But it's really going to be a more focused on keeping our costs under control and generating cash. And with that, we'll bring the call to a close. I hope you all have a good day and we'll speak again in April. Thank you.
Ladies and gentlemen, this concludes today's conference call. Thank you for your participation. You may now disconnect.