Greetings and welcome to LivePerson Q3 2024 earnings conference call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Mr. Jon Perachio, Senior Director of Investor Relations. Thank you, Mr. Perachio. You may begin.
Thank you. Joining me on today's call is John Sabino, CEO, and John Collins, CFO and COO. Please note that during today's call, we will make forward-looking statements, which are predictions, projections, and other statements about future results. These statements are based on our current expectations and assumptions as of today, November 7, 2024, and are subject to risks and uncertainties.
Actual results may differ materially due to various factors, including those described in today's earnings press release and in the comments made during this conference call, as well as in 10-Ks, 10-Qs, and other reports we file with the SEC. We assume no obligation to update any forward-looking statements. Also, during this call, we'll discuss certain non-GAAP financial measures. A reconciliation of GAAP to non-GAAP financial measures is included in today's earnings press release. Both the press release and the supplemental slides, which include highlights for the quarter, are available on the Investor Relations section of LivePerson's website, ir.liveperson.com. With that, I'll turn the call over to LivePerson CEO, John Sabino.
Thank you so much, Jon, and thank you all for joining us today. Before getting into our results and strategy, let me share a high-level update on our business. Customers view LivePerson as a trusted partner to seamlessly orchestrate, automate, analyze, and personalize their digital conversations. This leads to significant return on investment through improvement in operational efficiency and stronger relationships with their end customers.
Recently, at our Spark Customer Conference, we unveiled a unified omnichannel solution that seamlessly integrates digital invoice interactions. These enhanced capabilities elevate LivePerson from a trusted digital partner to a strategic partner for all channels. Customers can now apply our best-in-class digital experience to their voice conversations with a consistent AI-powered automation capability. This drives increasingly more value for our customers by bringing our capabilities and outcomes to a larger share of their conversational volume.
Furthermore, brands can innovate over the top of their existing infrastructure without reliance on a risky multi-year CCaaS migration. With solutions now available, our strategic partnership with Avaya is beginning to translate into bookings and pipeline momentum. This includes a joint new logo win with a large retail bank, a direct new logo win with a Fortune 200 insurer, and a large joint renewal with a Fortune 50 logistics company.
I will provide more detail on the momentum here later in my remarks. In addition, the strategic changes we have made to better serve customers are resonating. Many customers have shared that LivePerson has become much easier to do business with. We now offer simpler and more competitive pricing and packaging, as well as allowing customers to use LivePerson's leading digital capabilities within an integrated best-of-breed solution.
I am confident that our customer-centric approach and ongoing commitment to enhancing our capabilities will position LivePerson as the preferred partner for enterprise digital transformation. While it's still early days in our turnaround, we're beginning to see improvements in sequential bookings that John Collins and I will discuss in greater detail. Now, let me discuss our high-level Q3 results. Revenue in Q3 was $74.2 million, above the high end of our guidance range, mainly driven by successful efforts and retention during the quarter.
And Adjusted EBITDA was $7.3 million, also above the high end of our guidance range, driven by the actions we have taken thus far to right-size our cost structure. John Collins will provide more detail about our financial results in his section, but I want to point out that these results and the maintenance of our full-year guidance midpoints represent the third consecutive quarter of execution.
Now, I would like to provide additional detail on the progress of our transformation strategy. First, let's discuss our product. At our recent Spark Customer Event, we announced several innovative solutions. We launched a Unified Omnichannel Workspace that integrates third-party voice providers like Avaya into LivePerson's best-in-class Agent Workspace. By transcribing calls in real time, brands benefit from our AI capabilities, such as Copilot Assist and automated summaries for their voice conversations.
The voice conversations integrate seamlessly with Analytics Studio, unifying both speech and text-based conversations into rich, actionable data. Our customers can now analyze customer journeys and coach agents across all channels. Many contact centers do remain on-premise due to the complexity and cost of migrating to cloud, with legacy systems deeply embedded in their operations.
By integrating with on-premise and cloud voice vendors, LivePerson enables brands to bring digital, AI, and advanced analytics to their contact center without disrupting their existing operations. This gives customers the flexibility and agility to move to the cloud on their own terms and timelines. We also enhanced the administrative experience for our Copilot products. We launched a self-service portal for brands to test and tune their experiences.
Now, customers can quickly customize AI models to meet their unique business needs. Additionally, we enhanced our reporting capabilities to connect these Copilot experiences to outcomes. This enables customers to measure the real impact of specific generative AI use cases on their operations. These enhancements are critical as generative AI usage is growing rapidly across our customer base.
In Q3, we saw a 14% sequential increase in the number of clients leveraging our generative AI capabilities, and a 40% sequential increase in conversations using our Generative AI Suite. Now, let me share a few examples of this. Let's start with Frost Bank, which is known for premium, human-first customer care. LivePerson's Copilot solution enables their human agents to respond in less than a minute to hundreds of thousands of conversations annually, resulting in a consistent 91% customer satisfaction score.