Hello, everyone, and welcome to the Lesaka fiscal third quarter 2022 earnings webcast. At this time, all participants are in listen-only mode. As a reminder, this webcast is being recorded. With me for the webcast today are Chris Meyer, Group CEO, Lincoln Mali, South African CEO, Steven Heilbron, Head of Merchant Business and CEO of the Connect Group, and of course, Naeem Kola, Group CFO. A reminder to everyone that we are streaming both a webcast as well as a teleconference. Dialing into the webcast will allow you to see the management team and the presentation they will be presenting versus dialing into the teleconference, which will only stream the audio. Both links, as well as our press release, are available on our investor relations website.
As a reminder, during this call, we will be making forward-looking statements, and I ask you to look at the cautionary language contained in our Form 10-Q regarding the risks and uncertainties associated with forward-looking statements. Our results are discussed in South African rand, which is non-GAAP. We analyze our results of operations in our press release in rand to assist investors in understanding the underlying trends in our business. As you know, the company results can be significantly affected by the currency fluctuations between the U.S. dollar and the South African rand. We'll address any questions you may have at the end of the presentation. For those joining us via the webcast link, you can submit your questions via the webcast page. For those joining via teleconference, you'll be given the opportunity to raise your questions at the end of the presentation.
With that, it's my pleasure to hand over to your Group CEO, Chris Meyer. Chris?
Thank you, Bronwyn. Good day, and welcome to our third quarter earnings webcast. Taking a quick look at today's agenda, I'll introduce our new brand and corporate identity, provide some highlights and an overview on our FY 2022 strategic focus areas. Steve will introduce the Connect Group, Lincoln will focus on the progress we've made on our strategic focus areas, and Naeem will discuss our financial performance for the period. I would also like to take this opportunity to thank our shareholders for voting in favor of Lesaka as our new name. Lesaka marks the beginning of a new era for the group, shaped by the strategy we committed to almost a year ago.
For a business looking to the future, change means opportunity. Sometimes it's in the small steps, and others, it's giant leaps that move us into new and exciting spaces of potential and possibility. For us, our change is embodied by trust, by community, and by an unwavering passion to provide superior financial solutions to underserved customers and merchants. Its roots reach deeply into the fabric of Africa and tap into a vivid symbol of community, security, and wealth. Welcome to Lesaka. Lesaka, the Sesotho and Setswana word for kraal. For thousands of years, the kraal has housed the community's livestock, their collective security and wealth. Because of this importance, the lesaka is built at the center of the community and is only tended by the most trusted and capable people.
Lesaka is not just our new name, it is an act of community that holds us accountable to our purpose and to our people each and every day. A symbol that unites us all behind one mission, because inclusion for every one of us means we create bigger possibilities for all of us. We are Lesaka.
Our opening video unveils our new name, Lesaka, and explains how our identity as Lesaka authentically represents our commitment to the local communities we serve. This is a key milestone in the evolution of our business and is timed to coincide with the transformational acquisition of the Connect Group, which is an important building block in achieving our stated objective of establishing a leading fintech focused on providing innovative digital solutions to merchants and consumers in Southern Africa. The combination with the Connect Group creates an exciting opportunity to integrate the two complementary businesses and to provide financial inclusion for consumers and merchants in Southern Africa. We are focused on taking advantage of the significant growth opportunities that our increased scale in our key markets opens up for us.
As Lesaka, we have a very clear focus on micro, small, and medium enterprises in the formal and informal sectors, together with our underserved consumers in our country. The Connect Group will be the cornerstone of our merchant business, and we aim to leverage Connect Group's excellent track record in delivering growth and profitability through its innovative solutions for MSMEs. We believe we can make a real difference in this space as we have the ability to not only facilitate the digitization of cash for our merchants, but we can also provide them with an end-to-end solution incorporating cash management and payment solutions, card acquiring, provision of growth capital, VAS distribution, and supplier payment integration. We estimate that together with the Connect Group, we currently have less than 1% market share in the formal space and less than 4% in the informal space. Turning to our consumer business.
There are approximately 26 million people in South Africa who fall into our target market. These consumers still predominantly rely on cash for common transactions. While financial inclusion has increased, the utilization of insurance credits and savings remains low. As a group, we currently service just over 1.1 million customers, or around 4% of this market, presenting us with a significant opportunity to scale the provision of our affordable banking, lending, and insurance products in this market. Together with the Connect Group, Lesaka has over 58,500 touch points with our consumers and merchant customers, positioning us with a significant opportunity to gain market share in this estimated $11 billion market. Since embarking on the transformation of Net1 in early 2021, we have been steadily building our leadership team.
I'm both excited and humbled by the caliber of those who have chosen to join our team. Most walked away from big jobs, successful careers, or even their own startup businesses to join this mission of financial inclusion and the potential that it offers. We now have an excellent mix of operational and fintech experience, entrepreneurial flair, leadership, and corporate governance to really develop this business into the leading fintech company in South Africa. Turning to our financial and operational highlights for the third quarter. We reported total revenue of $35.2 million, which is an increase of 27% year-over-year on a constant currency basis, and 22% on a dollar basis. Our South African operating segments returned a normalized segment adjusted EBITDA profit of $344,000 this quarter.
While this excludes our non-South African overhead and United States listing related costs of $2.6 million, it is a significant milestone. Segment adjusted EBITDA in the merchant business improved to $1.3 million, underpinned by a recovery in our merchant revenue. Segment adjusted consumer EBITDA improved to a normalized loss of $1 million, positively impacted by the cost optimization and restructuring operations via Project Spring, which has been a major focus for us over the past nine months. The work completed to date should result in annual cost savings in excess of ZAR 300 million per annum or $19.2 million from our consumer segment cost base going forward. Our total customer base grew by around 38,300 active customers, ending the quarter with just over 1.1 million active accounts.
Our lending book expanded 6% year-over-year to $24.7 million. Transforming Lesaka into a leading Southern African full service fintech platform requires focused effort and consistent delivery on our four key pillars, which are growing the merchant business, returning the consumer financial service business to breakeven, being a world-class fintech organization, and developing stronger and deeper relationships with our key stakeholders. Growing our merchant business with the transformational Connect Group acquisition competitively positions us to capitalize on an exceptional growth opportunity, especially in the informal market. Our strategy in returning the consumer business to breakeven is focused on three levers, grow active EPE customers, grow ARPU, and optimize costs. Optimizing costs is the lever which moves the needle the most in the near term and resulted in a strong improvement in our third quarter EBITDA loss, demonstrating the operating leverage in our business.
This is real evidence of the turnaround and shows our efforts are yielding results. However, there are challenges, such as the complete transformation of our business and culture from one which was focused on the logistics of efficiently distributing to over 10 million grant recipients each month to a sales-focused organization. These challenges have resulted in the activation of new accounts being slower than we anticipated. We continue to work towards achieving a monthly EBITDA break-even position for our consumer business by the end of the fourth quarter, but it may take longer than we originally anticipated. Regardless, we will continue to show considerable improvement from where we started a few quarters ago. Turning to our third strategic focus area of building a world-class fintech platform. On the last earnings call, I highlighted the importance of being able to retain and attract talented people to the organization.
This is not only evident in the caliber of our new senior leadership team, but extends to a regional and local management level, where we have seen the same enthusiasm and inspiration from our vision, with high caliber people leaving successful careers at organizations across the world to join us on our mission. Our fourth and last strategic focus area has been on improving stakeholder relationships, which Lincoln will touch on. Undoubtedly, the recent closing of the Connect Group acquisition marks a significant transformation of our merchant segment and Lesaka. I would like to ask Steven J. Heilbron, the CEO of the Connect Group, to introduce the Connect Group business in more detail. Steven.
Thank you, Chris. At the onset, let me say how excited we are to be joining Lesaka at this stage as we join forces to provide innovative solutions to both merchants and consumers in the last mile. We've been engaged with Lesaka now for some 15 months, and as our negotiations progressed, it became very clear to us that our mission and that of Lesaka's were so closely aligned in our quest to service the last mile and our business is so complementary that it made perfect sense for both parties to make this deal happen. We at Connect Group are extremely pleased that today we are part of Lesaka. I'm aware that the market would have been looking forward to receiving pro forma numbers for the combined group.
Given that the acquisition closed after the quarter and Connect Group prepares their financials under IFRS, we are waiting for final U.S. GAAP converted numbers to be signed off by our auditors. Once this is done, these will be filed and will be available for your review. Not withstanding, I'm hopeful that I can share enough about our business, what we do, the market opportunity that exists, and how we disrupt through innovation and financial technology, so as to get you as excited as we are. I'd like to use this opportunity to run through our key product offerings and provide a bit more color on how our solutions aim to assist merchants with many of the pain points that they experience in their day-to-day business lives.
When we started this journey, we believed that we could use financial technology and innovation to solve various challenges that formal and informal merchants face on a daily basis, and in doing so, help promote real financial inclusion at the lower end of the merchant market. It's important to understand that we operate in two sectors of the SME market in South Africa, the formal and the informal sector. The formal sector includes traditional merchants that are generally doing in excess of ZAR 150,000 per month, can accept various forms of payment, and have access to the formal banking market. However, the informal merchant sector, which targets the lower income levels and represents a significant part of the South African market, is still very much a cash society.
Approximately 90% of these merchants' transactions are still conducted in cash, which not only presents a security risk, but also restricts the merchants from access to traditional financial services. Our products and solutions have been tailored to address the pain points that both formal and informal merchants face and provide them with the opportunity to grow their businesses. Our Cash Connect offering provides merchants with a safe and secure trading environment, combining robust hardware with greater software, producing a fintech-enabled vault solution which is placed in the merchant store. It allows for the immediate transfer of cash risk away from the merchant from the moment that cash is deposited into the vault, and as importantly, digitizes cash, providing merchants with instant access to their cash flow to buy inventory, pay staff, or meet other working capital requirements. It's effectively putting the bank in the store.
Cash Connect is currently predominantly a formal merchant solution, although we are seeing encouraging growth in extending this into the informal sector. Through this technology and innovation, we have created a much-needed, safer, and more efficient trading environment for merchants in South Africa. We have approximately 4,000 cash vaults installed at retail merchants around the country, taking in ZAR 99 billion for the twelve months ended February 2022. A natural evolution of our business was to extend our reach into the card payment space. Our Card Connect solution is predominantly targeted at the formal SME market in South Africa. This is a very competitive market space and difficult to differentiate. We do, however, have some exciting developments in the pipeline, which could prove to be very attractive proposition for certain merchants in the sector.
In the informal market, this nascent card payments opportunity is very exciting for us, and we do have a distinct competitive advantage. Kazang Pay is our card solution in this market. Traditionally, card and POS terminals have historically been too expensive for these store owners, but we've been able to position this offering at affordable prices. Further, our technology allows us to provide merchants with instant settlement on card transactions rather than waiting for the normal 24-48 hours for funds to be made available, which is very important to these merchants. As well as facilitating card acceptance for purchases made, Kazang Pay also includes a cashback capability, allowing customers to draw cash at till. Kazang Pay is a significant growth opportunity for us. In November 2020, 14 months ago, we were doing ZAR 5 million per month through these devices.
As of February 2022, we exceeded ZAR 300 million for the month, supported by a strong historic and forward growth trajectory. This brings me to another major pain point which our merchants face, being the need for quick access to capital to grow their businesses without the red tape and time-consuming processes that comes with the traditional bank offering for formal merchants or the risks involved with borrowing from informal lenders or loan shark operations that our informal merchants may turn to. In response to these challenges, we launched Capital Connect in the formal sector, which allows us to provide merchants with quick access to growth capital. We're very proud to have won the Retail Funder of the Year at the 2021 Fintech Awards for this innovation. We are excited about this product. It challenges convention and has proved to be disruptive.
Capital is approved in under 60 minutes and is in the merchant's account within 24 hours. This capital is provided through our assessing the merchant's existing transactional data and ancillary data points through our digital ecosystem. From inception to February 2022, we have extended ZAR 1.2 billion worth of capital to formal SME merchants. For our informal market merchants, we have extended our Capital Connect offering through our Kazang Advance solution, which is available exclusively to our Kazang Pay clients. We have detailed data on these merchants' operations, and as with Capital Connect, we are able to quickly assess and approve capital, allowing our merchants to grow their businesses and manage working capital more efficiently. This is a recently launched solution and among the first of its kind in South Africa in the informal segment.
We are encouraged that we have solved for a real need and that we have already experienced significant uptake to date. Another major offering in the informal market is the Kazang Connect solution, which has experienced excellent uptake. This multifunctional device provides broad utility, including the ability for the informal merchant to sell value-added services to their customers, such as airtime, mobile data, Wi-Fi, and prepaid electricity. It allows customers to pay their bills for water, DStv, and other bills in the shops, buy sport and gaming and lottery tickets, including facilitation of payouts, and allows their customers and themselves to make local and international money transfers as well as send international airtime to friends and family. This bouquet of products is ever-expanding with a dedicated business development team focusing on launching new offerings.
In addition to providing the above draw card, which attracts potential customers into their stores, Kazang Connect allows merchants to streamline the operations by facilitating the merchant's own bill and supplier payments through the device ecosystem. We now have approximately 46,000 informal merchants using our Kazang Connect devices, representing a significant footprint in this market. A further advantage is that Kazang Connect devices can also be configured as Kazang Pay POS devices. This is an opportunity which really provides an advantage in the informal space and a valuable solution to our merchants, bringing customers into the stores and facilitating card payments while providing immediate cash flow. It allows Lesaka to establish a deeper relationship with our informal merchants and a better understanding of their businesses.
When you look at the size and scale of the existing banking infrastructure in South Africa, you will understand that if we are able to capture a very small percentage of the traditional banking market, then our growth into the merchant space could be exponential. The high adoption rate of our Cash Connect, Capital Connect, and Card Connect solutions is evidence that merchants have a real need for quick, easy access to affordable, fintech-enabled capital, card, and cash solutions. Likewise, with the adoption rate of our Kazang Pay, Kazang Connect, and Kazang Advance solutions in the informal market, we are extremely encouraged by our experience and anticipate significant growth in this arena.
If we turn our attention to some of the key revenue drivers of the Connect Group, it is clear that we've been able to achieve significant growth in our business despite the last two years being severely disrupted by the COVID pandemic. Looking at our Kazang business providing VAS and bill payment solutions, we've seen a three-year compound annual growth rate of 26% in device growth, resulting in around 46,000 active deployed devices as at February 2022, and a three-year compound annual growth rate of 53% in transactional throughput values to ZAR 19 billion for the 12 months ended February 2022. This has been a real success story and demonstrates the value that we bring to our informal merchants through this offering. As discussed, our Card Connect and Kazang Pay business provides payment solutions to our targeted formal and informal merchants respectively.
The launch of Kazang Pay solution provided a significant boost to our activity in this area, recording a combined increase in deployed terminals of 249% in the past year with an 81% increase in transactional throughput value to approximately ZAR 5 billion for the 12 months ended February 2022. Our Cash Connect business, which targets predominantly the formal SME sector, has been very resilient during the disruption over the past years and returned a three-year compound annual growth rate of 18% in transactional throughput to ZAR 99 billion for the 12 months to February 2022. With the recent expansion into the informal sector as well as expanding our market share in the formal sector, we anticipate this good growth to continue. Finally, our Capital Connect solution has also witnessed significant demand since inception.
We've seen a three-year compound annual growth rate of 58% in the number of loans extended and a 69% compound annual growth rate in loan capital advanced. As mentioned, we have advanced ZAR 1.2 billion to SMEs since inception and closed February 2022 with a loan book of ZAR 211 million being 64% up for the 12 months ended February 2022. These are very exciting numbers for us. With the Kazang Advance solution recently being launched, we are looking forward to continuing these trends in our capital and loan business. SMEs are the life-blood of the South African economy, and we are absolutely passionate about providing this group of entrepreneurs with capital to grow their businesses. The Connect Group is positioned to continue its excellent growth trend that it has achieved over the previous years.
What is most encouraging is that this was during a period of significant uncertainty and turmoil in our markets. With the economy recovering from the COVID pandemic and the innovative solutions that we have to offer to our targeted merchants, we are very excited by the prospects for the business, especially as part of the greater Lesaka business. With respect to the informal merchant market and low-income consumer market, Lesaka and Connect Group have both made significant inroads in bringing financial inclusion to the underserved. In the process of servicing these market segments, we have developed an infrastructure which allows us a distinct advantage in last mile delivery. Few businesses have taken that risk in the informal markets, but we have done so very effectively and have developed solutions which can profitably deliver to this very large market sector in South Africa.
With the technology platforms, software solutions, and data that we have in this market, we are well-placed to be a dominant player in our targeted merchant segment over the next few years. Thank you. I'd like to hand over to Lincoln, who will take you through the performance of the existing merchant business and consumer segments. Thank you. Lincoln.
Thank you, Steven. It's great to have you on board. I'm really looking forward to working with you and your team. Good day, everyone.
While we're dealing with the merchant segment, I'd like to briefly run through the operating performance of the existing merchant business, which grew segment revenues by 58% year-on-year on a ZAR basis. In the previous two quarters, the performance of our point of sale business was negatively impacted by the global chip shortages. Although this shortage continues in the market, we have been able to catch up on client orders during this quarter. In our EasyPay business, we saw pleasing increases in VAS value processed in pre-paid electricity and pre-paid airtime of 12% and 142% respectively. Our bill payment volumes increased by 6%. Moving on to our consumer segment. The last quarter, and indeed the last nine months, have been a very busy time for everyone, and we have made very good progress on a number of fronts.
We realize that in order to design products and services that meet the needs of our customers, it is important to gain a deeper understanding of our customers, their spending and saving trends, why they choose us and why they leave us. We're inspired by what we have learned and continue to learn. Although a large portion of our targeted customer base is banked, there is a large cohort who are currently underbanked, with limited access to formal services such as lending and insurance. We have focused our efforts into understanding what these customers are looking for, the best channels to engage them with, what competitors are offering, and where we can disrupt the space by designing the right innovative products that truly meet their needs.
Utilizing the knowledge we gained on these customers and the investment we made and continue to make into improved data analytics capabilities, we developed effective marketing campaigns and incentives to drive customer growth. We're encouraged by the results of our recent promotional Champions League and Switch campaigns launched during the latter half of March 2022, and we anticipate these initiatives to reflect improved growth in the fourth quarter. Active EPE account numbers at the end of third quarter were just over 1.1 million. We added approximately 28,600 net active EPE accounts and 9,700 net active EPE Lite accounts over the period. Transitioning the business into a sales-driven, customer-centric financial services provider is a huge challenge, with active account growth being slower than what we had anticipated.
However, we did register 136,000 gross account openings during the quarter, and we initiated a work stream focusing on improving account activation and utilization. This includes the introduction of a dedicated call center focused on assisting customers with activating their accounts. Additionally, our sales force is now incentivized on account activation and not merely account openings. Turning to our loan book, approximately 98,000 new loans were issued in the third quarter, with a capital value of around ZAR 280 million, ending the quarter with an outstanding balance of ZAR 359 million. A 38% penetration into our customer base was achieved, with approximately 415,000 loans outstanding, of which 45% were initiated by repeat borrowers. The average loan size increased by 10% year-on-year in constant currency.
The performance of the loan book remains very good, with a loss ratio of around 1%. The last lever in returning the consumer business to profitability is the cost optimization. As Chris has highlighted in the last quarter's earnings call, pursuant to our review and optimization of the overall cost base, we launched Project Spring, which involved a significant staff reorganization and the rationalization of our distribution network. The combined cost savings that Project Spring is estimated to deliver is in excess of ZAR 300 million or $19.2 million on an annualized basis. The reorganization process, which resulted in a large number of employees being retrenched, was a painful and disruptive process that we went through and completed this quarter.
However, as we have begun to re-energize the team through leadership, visibility and engagement, I'm pleased to see the improved morale in the teams throughout the country. In order to better service our customers in their communities, we continue to assess our points of presence to ensure that we have optimal representation to enable us to continue to have a significant advantage in the last mile. To this end, good progress was made in optimizing our distribution network. Our large fleet of mobile ATMs and associated distribution and security costs have been eliminated. Over 50% of our ATM network was repositioned into more productive locations within retailers. These locations provide a significantly greater footfall and longer operating hours than our branches, which will have a positive impact, as this is the channel the majority of our customers utilize.
Although cost savings during this quarter were largely offset by the associated Project Spring reorganization costs of ZAR 91 million, or $5.9 million on a normalized basis, we saw an encouraging 86% improvement in EBITDA loss year-on-year. At the quarter two results, Chris spoke about what it takes to build a world-class fintech organization. Earlier spoke about the senior leadership team that we have put together and the range of skills that they bring to Lesaka. This is the group that will build a culture and create an environment where everyone in Lesaka can thrive and outperform day in and day out. In order to achieve this, everyone must believe in the mission we're on here at Lesaka. To deliver financial services to the underserved consumers and merchants of Southern Africa.
The entire leadership team and I are committed to creating such an environment, an organization that people are proud to work at. It is not just our jobs, it is our mission. Building a lasting relationship in the communities in which we operate is of paramount importance in building trust. We identified key stakeholders in each of these communities and have focused our efforts on building deeper relationships with community leaders. As part of our CSI initiatives, we continue to work in the communities to offer financial education, sponsor learnership, sponsor a number of branded blankets, wheelchairs, and large fresh water tanks. With the recent floods experienced in KZN, we channeled funding to assist those communities in need. Our staff drove an initiative where they made personal donations to assist some of those families who were displaced.
We continue to build our relationship with SASSA through regular constructive engagements at both a national, provincial, and local level. Taken together, these partnerships are an important part of our strategy to increase Lesaka's visibility and broaden our growth opportunities. I will now hand over to Naeem to discuss the financials. Naeem.
Thank you, Lincoln. Now let's turn to the details of our financial results for third quarter, as well as provide some visibility on the outlook. Overall, I'm very pleased with what has happened and has been achieved in this quarter, with the positive trends in revenue, costs, and EBITDA being reported. As has been discussed in our third quarter performance, it has been characterized by strong performance in our merchant business and the continued execution of the turnaround on our consumer segment, consistently showing improvements over the past three quarters. On a reported basis, total revenue for the quarter was $35.2 million, which was 22% increase year-over-year in U.S. dollars terms, and 27% year-on-year on a rand basis.
We have seen a 34% improvement in our operating loss from $14.3 million in 2021 to $9.4 million this quarter, which is after accounting for $5.9 million in one-off restructuring charges as part of Project Spring. We have also taken out hedging contracts as part of our currency risk management in order to protect the cash we were holding for the Connect Group acquisition. These matured in February 2022, and we recognized a gain on these contracts of $6.1 million during this quarter. Overall, we reported a net loss position of $3.3 million for the quarter. On a quarterly and a year to date comparison, this is an improvement which we are very, very pleased to report.
Turning to our business segments, I want to remind everyone that this segmental disclosure was initiated in our fiscal second quarter. We manage our business from a customer-centric perspective and have split it into a B2C consumer segment and a B2B merchant segment. I will start with the merchant segment, which is the main driver of the higher revenue number for the quarter. Merchant revenue to external customers was $18.4 million. This contributes 52% of our group revenue. Revenue increased primarily due to the higher device sales. The global chip shortages have resulted in delays in fulfilling client demands for point-of-sale devices in the first two quarters, resulting in a buildup of orders, which we satisfied during this quarter. We have two models for selling airtime. The first one is a wholesale model, where we acquire and hold the inventory on our balance sheet.
Sales for this model are classified as telecom products and services in our revenue disclosures. On a year-on-year comparison, we did see a drop in this revenue, largely due to one of our key clients scaling down their operations. The second model for selling airtime is the agency model, where our income is classified as processing fees. Notably, this is the larger driver of revenue. Processing fees were up healthy 19% in dollar terms and 25% on the rand basis compared to last year, benefiting from increase in bill payment volumes. The sale of electricity and airtime through our EasyPay point retailers, and with new customers such as Capitec coming on board. Turning to our consumer segment, as Lincoln Mali elaborated earlier, we have been very focused at returning this segment to profitability.
At the revenue line, we saw a slight increase of 1% in dollar terms compared to 2021, and 6% on a rand basis. Account fees, processing fees, and lending revenues were all in line with last year. Our insurance sales was up by 27% in dollar terms and 32% on a rand basis, primarily due to inclusion of a new credit line book. Growth, excluding this book, was 7%. The financial highlight for us in the consumer segment was the progress that we have made in our cost-cutting efforts under Project Spring. The reorganization process was completed during this quarter, which resulted in a restructuring of the employee base, taking into account our transformation from a business focused on distributing millions of grants each month to that of a sales-focused, customer-oriented business.
In total, we expect Project Spring to deliver in excess of ZAR 300 million, which is $19.2 million of cost savings on an annualized basis. This represents approximately 20% of our consumer cost base and positively contributes to our consumer turnaround strategy. The impact of the cost saving initiatives over the past nine months has resulted in a significant contraction in our operating expenses line and a very encouraging trend in our cost to income ratio. At an EBITDA level, the turnaround strategy is becoming very evident with a consistent improvement in our EBITDA since the fourth quarter of fiscal 2021. The consumer segment achieved a normalized segment adjusted EBITDA loss of $1 million this quarter compared to last year's quarterly loss of $7.6 million.
When combined with the merchant segment EBITDA of $1.3 million, we recorded a normalized adjusted EBITDA of $0.3 million, excluding corporate costs related to our U.S. listing and non-South African overheads. This is an encouraging result after all the efforts put in by the team over the last nine months, and demonstrates the commitment we have to turn the business around and to deliver on the strategic pillars that Chris and Lincoln spoke about earlier. Looking at our lending book, our lending book saw a 6% year-on-year growth on a constant currency basis. After a seasonal peak in December, we ended the quarter with a gross loan book of $24.7 million, or ZAR 359 million. On a portfolio loss ratio remains low at approximately 1% for the quarter.
With our improving client data and implementation of conservative criteria on all new and repeat borrowings, we expect to see good contributions to our performance from our lending activities in the coming quarters. From a cash flow perspective, we continue to make improvements with a reduced reliance on cash reserves to fund operations. Our cash burn rate was reduced significantly this quarter, and on a normalized basis was down to a negative $142,000, which is a very encouraging number for me. Our pro forma net debt position, as you're aware, we had unrestricted cash reserves at the end of quarter of $184 million. However, our cash position has changed significantly post the quarter end with the closing of the Connect Group acquisition on the 14th of April, 2022.
As disclosed in our press release, we have utilized $147 million of our cash reserves to fund the acquisition, with an additional $93 million of debt raised. We also took on net debt position of Connect Group of $70 million on a pro forma basis as of March 31. This would place the company with a net debt on its balance sheet of $126 million. We are busy reviewing our capital structure and working with our bankers and advisors to ensure we achieve an efficient long-term, sustainable capital structure for our business. As with last quarter, we continue to hold our MobiKwik investment at $76 million, in line with the last capital raise, and our Cell C investment is held at zero.
We see both these investments, as well as Finbond and Carbon, as non-core, and would look to divest of these assets in a responsible manner should the opportunity arise. Overall, I am really pleased with the results this quarter. We are on a journey to transform this company into a world-class fintech business, and the actions taken over the past nine months are starting to demonstrate that this team can deliver on the strategic pillars that we have put forward. I look forward to our next presentation when I'll be able to provide more detail on the financial impact the Connect Group has on our business. I would now like to turn the call back over to Chris. Chris?
Thank you, Naeem. During the fourth quarter, we will continue to focus on our strategic pillars for FY 2022. With the Connect Group acquisition now formally closed, we can turn our attention to the successful combination of the two businesses and capitalizing on the growth opportunity which this sector presents. On the consumer segment, growing the active account base is our biggest challenge, but we continue to make progress focusing on our sales force, product marketing initiatives, and more effective distribution channels. With that, we'd like to turn the call over to Bronwyn for the Q&A session. Thank you.
Welcome to the Lesaka Q&A, investor Q&A. You've done a good job in presenting the results, the rebrand. You're back now for the questions from the investor community. We of course have a conference call and we have a webcast. If you're on the conference call to ask questions, you need to push star, then one. If you are on the webcast, simply type in your questions and we'll see those coming up on the iPad. I'm going to open to anybody on the conference call at this stage. Are there any questions to come through from that side?
Thank you. Yes, we do have questions on the line. The first question is from Ngozi Dozie from Kaizen Venture Partners. Go ahead.,
Hi, good afternoon. Congrats on the presentation on the acquisition. Question to Naeem Kola. I'm a co-founder of Carbon. Just wanted to clarify your comments. You know, we're very keen to have this negotiated exit, and we've been trying to do this for some time. What would it take for us to exit from Net1 to exit from Carbon, similar to your other investors that have been written off? Thank you.
I'll take it, Chris.
Yeah, of course you can, Chris.
Ngozi, nice to hear from you. Thank you for taking the time to listen to us today. You know, as we've spoken in the past, we've been a supporter of yours. Our strategy here in South Africa has changed, you know, fundamentally in terms of our focus, and new direction as Lesaka, and happy to continue to engage. We'll take it outside of this and pick up your question directly. Thank you for taking the time.
Any other questions coming through on conference call?
Yes. Our next question is from Raj Sharma. Please go ahead.
Yeah. Thank you, guys, and thank you for a solid presentation of the new business and the combination. Is there anything you can kinda talk about in terms of how the Connect Group did individually, and how it's you know, what kinda revenue or growth we can foresee, you know, going forward? If you could kinda give some more color on that'd be very helpful. I've got a few more questions after that.
Raj, hi, thank you for joining us. Thank you for listening in. You know, as we've said so far. As much as we want to share today, and Steve said it earlier, you know, some of the numbers around the Connect Group, we are waiting for a few things. We, in particular, just to get audited signed off financials and then consolidated pro formas. We've got 75 days from date of close of the transaction to release those pro formas. You know, we're very eager to share some information with you. You've seen what we've been able to disclose thus far.
I think, you know, the, maybe the one number I'd point to again is the EBITDA for FY to February 2022 was ZAR 375 million. You know, that's an important point. Then I'll maybe ask Steve. Steve might comment a little bit around some of the historical performance that might give you a sense of where we are. Sure. Raj, I think historically, the business has returned a 40% 5-year compound growth rate in EBITDA. That's from 2017 to 2022. We did share with you some of the fundamental throughputs, which are historic numbers, which underpin the Cash Connect, Card Connect, and Capital Connect payment offerings. Essentially, these fundamentals continue to underpin the business.
As Chris said, I think when we get to the fourth quarter, you'll then see our combined numbers, and as soon as our conversion from IFRS is complete to U.S. GAAP, those will be filed, and we'll share them directly with you. I think the fundamentals, as we said, historic, do underpin where we sit today.
Raj, you've got additional questions. Go ahead, please.
Yeah. Yes. Thank you for that, Steve and Chris. Can we talk a little bit, maybe this is for Lincoln. What are the strategies, and can you give more color around the SASSA, any traction with SASSA accounts, any marketing, any developments there, on the consumer side?
Yes, Raj, thank you for your call. I think that the fundamental principle that SASSA has adopted is to give customers choice or grant beneficiaries choice, so that they can go to any financial institution. Because we are primarily focused on these customers, we see ourselves as having an advantage in that. We've spent a lot of time building our relationship with SASSA, going through with them at provincial, national, and local level to see how we can turn many of the open accounts into active accounts and to reduce the friction that's there. We are making good progress on that, and we want to see in the coming few months more of that progress coming through.
Raj, you still have the floor.
Yeah, no, I'll get offline. Thank you.
Thanks very much to Raj Sharma there. Right. So we've got a question from Ben Pooler from Signal Asset Management, and he's asking on Cell C. The Cell C investment has been written down to zero, assuming ZAR 11 billion in debt. However, the proposed restructure cuts this debt in half, significantly benefiting the owners of the equity. Why was this proposed reduction in debt not taken into account when valuing Cell C? And two, do you think there will be any recovery in value if the current restructuring plan is finalized? And then I also want to include Philip Short, who also wants a quick update on Cell C recap and when you can expect it to be concluded.
Thanks, Bronwyn, and I'll take that. I mean, I think the most important thing is the fact that the recap, the restructure, has not formally closed or been approved at this point. Our valuation is based on, you know, the current situation, which is, you know, pre the restructure. You know, if and when that re-structure comes through, we will look at it again and with our auditors and, you know, take a view. I think that's the most important thing to make. To Philip's question around timing, you know, I think we know as much as you do in terms of the timeframes.
We know and we've seen and participated in the broad term sheet being released and announced, would've indicated the broad terms of the restructuring. We know that there are a few final steps to take place, you know, for Cell C. The exact details thereof, we're not fully aware of. You know, we are reasonably confident that we are getting closer to an end here. I know we said similar in the past. You know, we watch the situation carefully. Just to repeat, we have written it down to zero, you know, on our balance sheet. You know, try to be as prudent as possible with the position and managing it from here.
I believe we've got some additional calls on conference call.
Yes, we do. Our next question is from Kumbi Gundani from Standard Bank. Go ahead.
Thanks a lot. Chris, Steve, Lincoln and Naeem, I think the turnaround is going strong, so congrats on that. A question maybe more for Steve. What do you think the impact of RPP will be on Kazang and the Connect Group, if it's launched this year? Do you have any plans on how you roll that forward or that's off strategy? Thanks.
Yes. I think it suffices to say we've spent a fair amount of time focusing on that impact. I think we would probably prefer to take the answer to this question with you offline. Specifically, I think we feel that there will be a fair impact in both the digital card space as well as cash. I would rather wanna focus on the fact that RPP also plays into our hands in some regard and breaks open the private club. I'm very excited about what this presents from a fintech perspective, and we've got some exciting ideas of how we can use that to leverage our position. Perhaps we can give you a little bit more info on that but offline.
We're staying with conference call. Any additional questions?
No further questions at this moment.
We'll come back to you shortly. What is the timing for producing the pro forma numbers that include Connect Group? And that's from Rob Bessinger. He's from Valorem Capital.
You know, Rob, so we've got 75 days from date of closing the transaction, which the close date was the fourteenth of April. I think that takes us to the end of June. That's the time period that we're working with.
You've launched a few new products in the consumer business over the past few quarters. How are they doing? That's from Judson Traphagen from Plough Penny Partners.
We're looking at very good progress. We think we're gathering good momentum, and we think that all of those results will start to come through as the months come through. We're quite satisfied with the momentum that the team is displaying on the ground. Watch this space.
Paul Whitburn from Rozendal Partners. Recently, a similar fintech deal was closed by Ethos of Crossfin at a substantial discount to what Net1 paid for Connect. Are the businesses so meaningfully different that the Connect multiple was two times higher than Crossfin? And two, is it reasonable to value MobiKwik at the last funding round when many tech businesses have fallen 50%-70% over the last year?
Let me take the second one first, then come back to the Crossfin. So MobiKwik, you know, we value that in line with IFRS and GAAP. Yes, we have it on our balance sheet, valued at the rate at the last round of funding. Nothing material has happened, you know, since then, that's observable, et cetera. You know, we continue to hold the position at that level. You know, we stay close to the business. We stay close to their performance and continue to monitor the situation. I think in terms of Crossfin and the Connect Group, two very different businesses in our sense.
There's some degree of overlap, for sure. But, you know, we look at the Connect Group as an end-to-end provider of solutions across cash and digital into the merchant space. By end-to-end we, you know, mean smart cash management, card acquiring, capital and growth, through to the provision of value services. I don't think when you look at Crossfin that you're seeing that entire ecosystem. And there are other, as we all know, there are other drivers of valuation, growth, et cetera. Then I think you'd start to compare apples to apples or apples to pears rather, on these sorts of things. Steve, I don't know if you wanna come in and comment on it, but that's kind of how we, you know, we.
I think we're looking at two different things.
Correct. Very difficult to compare. As we said, I mean, the underlying growth rate that you bought into was a 40% five-year compound growth rate. If I can say that it hasn't been in the easiest trading environment over the last 24 months period. Again, the excitement around that growth based on the pain points that we solve in a better market. As you said, Chris, I think it's an apples and pears comparison.
I've got no more questions, coming through on the webcast. Are there any further questions on the conference call?
Thank you. No further questions on the lines at the moment.
You wanna give it a little bit more time, or should we wrap? Fantastic. Thank you very much. You've had a long day, great presenting across the board. It's been fantastic. Lincoln, Steve, Chris, and Naeem, thanks very much for your time. You've been watching the Lesaka investor question and answer session. This is the third quarter results for Lesaka Group.