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TD Cowen 10th Annual Communications Infrastructure Summit

Aug 13, 2024

Moderator

Hi, good afternoon. Welcome to our session. Thanks for coming.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

My pleasure to be here.

Moderator

Thank you.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Thank you for having me.

Moderator

Before we chat about Gen AI fiber, which is obviously on everybody's mind, and we will definitely tackle it, we just wanted to get, you know, a brief introduction to you and your role at Lumen. Yeah, where are you spending most of your time?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah, so it's been about seven months. It's been a terrific journey. I think timing couldn't be better. I'm sure all of you here agree. But, I'm the head of, Product Strategy and, and products itself. For me, last couple of months is mostly understanding the team, the culture, and trying to integrate myself with the leadership team. Focus areas are really broken into four things, right? One is, you know, what we call Private Connectivity Fabric . The, the acceleration of adoption of fiber, specifically to power these third-party data centers, cloud data centers, to drive the AI boom, has been really exciting. So spending a lot of time there, making sure that we become the de facto AI fabric. Spending some time on making sure that we have a long-term strategy to monetize services on that underlying infrastructure.

Spending a lot of time to fulfill our long-term Lumen Digital vision. And finally, simplification. You heard Kate and several in our earnings call. We wanna take about $1 billion of cost out through simplification of our products, our network, and, you know, the rest of our IT architecture over the next couple of years. So those are the four areas.

Moderator

Right. And you joined Lumen, you said seven months ago-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... I think, AWS, and you're considered an expert in AI, the media reports.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

I would go that far.

Moderator

Well, the media reports suggest that. So, what brought you here, to Lumen, and what do you see, you know, what made this an attractive destination for you?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah, I think it was terrific through the interview process. It was talking to Kate and the leadership team, and understanding the culture. I think I felt really at home at Lumen. The opportunity to really transform the company, you know, you've heard us talk about Telco to Techco , and I think that opportunity, you're seeing the early fruits of that labor right now-

Moderator

Mm-hmm

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... with the latest set of announcements and wins. And I, I felt that as I was looking at the company, the assets were spectacular, right?

Moderator

Mm-hmm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

The national network that we have, the voice assets we have, we have access to about 15% of the telephone numbers, 130 million telephone numbers. And then Black Lotus Labs, the IP that we have, which is an AI-powered algorithm, coincidentally, that allows us to detect, you know, IP-level threats in the network. I felt the assets could be combined to make something bigger.

Moderator

Right. And what do you mean by Telco to Techco ? Describe that vision, and help us with how it's differentiated from your competitors?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... and the telcos that we cover.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah. So if you think about the way infrastructure has been made consumable through UI instead of APIs, all the cloud providers, and AWS started it a long time ago, were able to, you know, allow that infrastructure to be consumed through UIs and APIs. And on-prem infrastructure started to do that through automation tools, but the last mile, the wide area network, never has been able to achieve that true vision of as a service delivery of network. And so when we say telco to techco, we're talking about exactly that transformation, where we can allow the consumption of our network through composable, modular sets of services-

Moderator

Mm-hmm

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... that can be delivered through a UI or a set of APIs. And therefore, our consumers of our technology and our networking is not traditional networking buyers, but also developers who are writing those applications-

Moderator

Mm-hmm

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... who are consuming cloud infrastructure, who are running workloads across multiple clouds, who are leveraging infrastructure and assets across third-party data centers, managing workloads on-prem, and need a fabric that connects all these resources.

Moderator

Right. Is it almost like a subscription-based model, then?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

It will be. So it would be a big change to the way we would, you know, allow the consumption of our, of our capabilities. In the future, it'd be very much cloud-like, consumption-based, right? Based on utilization, based on on-demand consumption with guaranteed SLAs.

Moderator

Got it. And where are you in this transformation journey, and what do you think the business' biggest risks are in this journey?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah, I think, I think we're in the early stages, and we have about a couple of years ahead of us, and I think the biggest risk right now is simply simplification, you know, of the tech debt. I would say, going back to my simplification journey, why that is a key priority for me and the company is we should have started around 5 years ago. Previous leadership team should have really started that simplification journey. Network simplification, product simplification, and IT simplification. Kate talks about it. We have 20 billing systems, you know, different quote systems, 4 different networks. It's an artifact of all the previous acquisitions. I'll tell you about the complexity in the product to give you an example, and this is public in our earnings statements.

We have about 12,000 or so product codes we think we can simplify by the time this journey is over to 300.

Moderator

Okay. Does that mean rationalizing products then?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

It is absolutely about rationalizing products. It's about in capital, the smart capital investments and where we can see biggest growth.

Moderator

Got it. I do now want to talk about the Gen AI opportunity. You know, can you expand on what the opportunity is for Lumen above and beyond what we've just seen in the media reports and, and your earnings call? You know, Kate spoke of three phases.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

Maybe we'll start with the phase I opportunity, which I think is fiber to these new Gen AI training data centers. This seems like to me the largest opportunity, just the, obviously, these numbers are big. But help us understand, you know, connecting the fiber to the data centers, how big this opportunity can be. You know, how long does it take to build out to one of these data centers in general? Just help us get a feel for that.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah. So if you... I'm gonna start with a little bit of history. I'm gonna talk about phase Zero, right?

Moderator

Yeah.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

We are in phase I. So phase Zero was the last five years, where machine learning models were reaching a level of sophistication that they could be really adopted to serve multiple applications. And now we've reached what I call the age of industrialization of AI, where there's sufficient complexity within the models that can be used to be a, trained with wide corpuses of data, and then can do really purpose-built things. And so in order for customers to be able to train those models, and those could be cloud providers, those could be enterprises who are being custom, custom models. They could be social media companies, vertical companies in, across different industries, and all of them now need compute infrastructure. Compute infrastructure needs data centers. Data centers are being built in areas where they have access to power. Everyone's chasing power right now.

We're having several conversations earlier, and when you build these data centers in different locations, you need access to fiber. And so where we are in that journey is we are becoming the de facto fiber provider for all of these locations. This means locations being data center providers or the cloud providers, third-party data center providers, GPU-as-a-Service to data center providers. Enterprises want to consume that infrastructure.

Moderator

Mm-hmm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

To your point, we believe that the incremental opportunity or the, the total available market for it, again, and these are our internal estimates, around $50 billion-$60 billion.

Moderator

Mm-hmm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

It's growing at about 4%-5%, you know, annually over the next couple of years, and we think the... Based on the nature of the builds, one of the benefits we have is we have a nationwide network. The conduit-based architecture allows us to, you know, add capacity to it by just pulling fiber.

Moderator

Yeah.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

The announcement strategic partnership we announced with Corning, which allows us to reserve 10% of their global capacity, gives us now the ability to build in that additional bandwidth into our network. And last but not least, it really depends on our ability to light that infrastructure can vary anywhere from 12 months to 24 to 36 months. It really depends on whether the data center's on an existing route or it's in a route that we need to build.

Moderator

Right, a new greenfield.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

And how many years do you think this opportunity, the phase I opportunity, would be? I mean, there's an argument that says, you know, there's only so many training data centers, you know, you're gonna need, and so when that, you know, that can go away when we move on to phase II-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... or does that have a lot longer legs to it? We're just trying to understand that.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

It's hard to tell. It's unpredictable, but definitely as I think about the build phase, which it'll probably culminate in the next couple of years, 3-4 years, it may continue beyond that. I've read some recent reports that maybe as many as 2,000, you know, small, medium, data centers that are getting built out, so it could go even beyond that. So we think about 2-3 years.

Moderator

Yeah.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

And then we'll get into actual utilization of the model across SaaS providers, across ISVs. That could be either on-prem hosted, could be, you know, within the SaaS provider data center or within a cloud provider data center.

Moderator

Great, and we'll get to phase II, I think-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... in a moment. But before I do, you mentioned Corning, and on their earnings call, not just the idea that, you know, they've reserved some inventory for you, but they also mentioned that, you know, inside the training data center, hyperscalers are gonna need 10x more fiber-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... you know, in the data center, and I guess the rationale is, you know, all these GPUs need to be connected to each other, kind of like a neural network. So there's a lot of fiber going on in there. I'm just trying to understand, is that an opportunity for Lumen, or are you guys more outside the plant and connectivities you could?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah. So our right to win in traditional sweet spot has been network edge. So where we define network edge is the customer, you know, premises entry point. However, we do have a lot of enterprise customers and large-scale customers who want us to provide managed, you know, local area networks as well. So and we do that. That's a pretty significant business for us. And, for us, it really depends on what the customer needs. And so what we're willing to do is manage infrastructure. That's a service we provide through our M&P professional services. We'd be happy to do it.

Moderator

Right. And then, maybe talking about the SaaS providers in their own data centers as they-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... start to use these AI applications, I guess it's like sort of phase II. Help us with how or even where Lumen participates in the inference compute node opportunity. You know, where do you think that's gonna be? And that doesn't necessarily need new fiber, 'cause that could be an existing data center.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

Maybe it's augmented or something. So maybe you can help us out with that-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... with phase II.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

So the way we think about it is, in phase I, where we're building out the network, we're also thinking about building it out as a mesh network. And what does that mean? If a workload from a given enterprise needs to gain access to a cloud provider, we want to be the connective, you know, provider of choice. A customer wants to do multi-cloud networking, we want to be the provider of choice. A customer wants to go to a third-party data center, those large infrastructure providers, Equinix, DRT, we want to be that connectivity of choice. If a customer wants to move workloads and go to GPU-as-a-Service providers, we want to be that fabric of choice.

So the way to think about it is the demand for during that inferencing phase is gonna come from either cloud center providers who are wanting to peer with other cloud center providers, because most enterprises, large enterprises, run multi-cloud workloads. It is gonna come from enterprises who are looking for higher bandwidth connectivity to clouds-

Moderator

Mm-hmm

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... and to SaaS providers whose applications they're using to power their own IT stacks. And so this will require a highly meshed fabric, and it breaks the interdependency on wanting to host your infrastructure in any one third-party provider in the middle mile.

Moderator

Interesting. So it might not be as large in size as these big whopper deals that you see in the press releases, but it probably has the longer tail to it once-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... once it's implemented, and then the bigger, thicker recurring revenue streams too, with, is that fair to say?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

It is. I think this investment, the 20-year annuity, is recurring for us. In addition, our ability to light it with traditional layer one to three networking services, Waves, IP, Ethernet, is incremental growth that it provides, and so we're really excited to, you know, at the growth potential of this combined business.

Moderator

Got it, and maybe moving on to what Kate said about phase III-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Mm-hmm

Moderator

... and expound on that. Basically, bringing out the growth when AI talks with AI.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

This, you know, goes above and beyond my sort of expertise, so I'm curious. Help us where that physically resides and, you know, what that means and Lumen's opportunity in phase III.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah. So I, I think this is about our vision for an intelligent future, right? Where you have smart applications that are powered by AI. They may be using compute infrastructure for inferencing purposes, not necessarily for training purposes, in certain areas of the geographical country, where they're using our fabric to really communicate with each other. And so there are different geographical areas across the U.S. which are really going to be providing the infrastructure for inferencing... and the communication between those rings, so to speak, is what the long-term vision is. So as you think about that growth opportunity, be the connectivity default fabric for training of the model-

Moderator

Mm-hmm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

be that provider of a meshed fabric when people want to use a distributed application of environment, regardless of where that application is hosted, and then be that provider when these models and applications are communicating with each other and sharing information and intelligence to improve our productivity.

Moderator

Right, and that's just augmenting the network for more connectivity. It's probably-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

-more of a lit services sort of deal.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah, totally. I think you don't want the networking to become the bottleneck, and I think a lot of customers, both in the enterprise and in the cloud, are recognizing that if you're gonna invest in GPUs and in core infrastructure, that is expensive. You don't want networking to ever becoming a bottleneck.

Moderator

Sure.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Rearchitecture of even the wide area network is an important paradigm that is necessary for future success of AI.

Moderator

Right. And it seems like we just spoke with Uniti in our last session, these big hyperscalers, to your point, if network's not the bottleneck, you know, we can spend a little more on that just to make sure it, you know, it's not the choke point, if you will.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Absolutely.

Moderator

Yeah. And maybe you can help us understand AI and how it's working internally for the company. How's Lumen using AI to become operationally efficient? Because I wanna hear that first, but second, what it is is if you have great use cases, that means other enterprises have use cases.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

'Cause we're all trying to figure out the use cases for AI. So maybe if you can give a taste of what you're seeing in-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah, I think I would say we are a moderate to advanced user of AI. We're using it internally to boost productivity across all the functions.

Moderator

Mm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

So we're a big user of Copilot. That has really given us measurable and quantifiable productivity gains across sales, across product, across finance, across legal, and across engineering.

Moderator

Can you provide some examples there? Sales, finance, and-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah, so think about, you know, opportunity identification, think about better targeting, think about, you know, your inventory management and operations. These are all things that can be automated with AI. If you think about, you know, knowledge and search, finding information that are sitting in disparate silos, that's another thing that AI can power. So these are all productivity gain applications. In addition to it, I think if you look at Black Lotus Labs, I mentioned this earlier, this is an asset that we've always had in Lumen, which has allowed us to identify IP-level threats in the network as early as seven days before anyone else has seen it.

That portion of the IP was never really monetized, and we're getting to the point, and we've said that in public statements, we're getting to the point we're trying to leverage that technology to do proactive IP-level filtering.

Moderator

Mm

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... within our network. As many of you know, it's a highly peered network. 95%-98% of all IP traffic is peered through our network, so we have a lot of visibility into our core network, and that gives us the ability to really detect threats early and prevent threats from being, you know, from proliferating through our network.

Moderator

Got it. So it's boosting production at Black Lotus Labs. Is there anything to do with the billion-dollar cost savings with the AI efficiencies as part of when Chris spoke about the billion-dollar transformation?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

There definitely are operational and networking, efficiency gains that'll come out of AI.

Moderator

Mm-hmm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

But the majority of those cost savings come from the combination, the trifecta that I talked about: product simplification, reducing the number of product codes, network simplification, we have four different networks, you know, all coming from historical acquisitions, different quoting and billing systems. It's the consolidation of all of that.

Moderator

Right

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

is where majority drives majority of this cost saving.

Moderator

Right. So you, you're playing, obviously, a pretty large role in the billion-dollar cost transformation here on the simplification.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

I think Dave Ward, you know, our CTO, and then Kye, who's our operations leader, all probably will share the responsibility and the rewards.

Moderator

Right. And you mentioned a little bit about Black Lotus, so I was hoping to expound on that. I mean, security is an adjacency for wireline networks, and with AI bad actors, it could even be a greater focus.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

You know, maybe you can help us with the security strategy and that value of Black Lotus. You know, where do you play versus other security providers that play in this space?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

You know, how do you approach the... Is it part of the RFP process and a larger solution? Just understand where-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... where your role is.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

So we are definitely seeing network and security convergence. If you think about historically, what we have been, we've been largely an MSSP provider. We have taken partner solutions and done managed security on customers' premises, in addition to providing network connectivity. Going forward, we wanna go down a parallel path. One is based on Black Lotus Labs, find monetization opportunities for it. Proactive IP-level threat filtering is one example of it. We'll continue to evaluate other use cases to monetize Black Lotus. The other piece of it is we will continue to partner with the right partners, whether it's SASE, SD-WAN, whether it's integrating, you know, firewall, you know, secure gateway for cloud, cloud-based security, on-premise security, and then wrapping it around with managed services. These are all within our wheelhouse.

These are capabilities we do effectively today and will continue to expand. One of the asks we're getting both from our public sector customers and our commercial customers, is really to also do security operations center, SOC as a service, and network operations center as a service. So we'll be able to expand that portfolio of managed services as well, because it's such an adjacency in a network. Customers wanna focus on upper layers of the stack and want to relegate network and security operations to people who've been doing it for a living.

Moderator

Got it. And maybe describe your competition in this whole network as a service and, you know, packaging with security. Do you have sort of main competitors on your NaaS platform, you know, and specifically, like, Internet On-Demand?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah. I'm biased, so I'm gonna say no one really competes, but I'll, I'll, I'll put some color to it as to why I say that.... I think first, let me describe the vision, right? The reason I believe or we believe our vision is complete is because our network as a service is true as a service delivery model of infrastructure. So the idea of building out your infrastructure right now as a part of phase I of the AI development, building composable modular services that you can deliver on that underlying infrastructure through our Lumen Digital portal, is as close to a cloud-like consumption model as you can imagine. Now, when I think about traditional telcos, most of them are taking a managed services approach to it, which means putting a managed services wrapper.

But under the wrapper, other than changing the consumption model, it is still the old way of delivering network connectivity to either an enterprise or to the cloud. So I don't really see them as direct competition because our vision is, is much closer or almost identical to the cloud delivery model versus the managed services model. There are traditional digital providers in networking and security that are available. Think Cloudflare, PacketFabric, Megaport, et cetera. However, all of them lease the underlying network. They don't own the underlying assets.

Moderator

Right.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

We believe the combination gives us the right to win in a much more economic, effective way that gives us broad national scale, unlike any other competitor.

Moderator

Right. But you still do need partnerships. Not everybody owns everything, and not every network is, you know, ubiquitous.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Absolutely.

Moderator

You can't do it alone. How do we think about the partnerships helping you drive growth and scale?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah, so, partnerships are a complicated definition, so I'm gonna classify partners into two categories, right? One is technology partnerships and then go-to-market partnerships, and we believe both of those are extremely important for us to scale. So when I think about technology partnerships, we talked about Corning-

Moderator

Mm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

-right? Our supplier of fiber. Our ability to meet this growing AI demand in the intermediate term and in the long term is really predicated on that partnership. Second is Ciena, our optical switching gear. You may have heard of our ExaSwitch brand, which allows us-

Moderator

Sure

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... to do Waves on demand.

Moderator

Yep.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

We're building that out. That is based on Ciena technology but leverages our IP, for which we own commercial and legal rights. Then, when you think about networking gear, right? Cisco, Juniper, are great partners of ours. Security, I talked about Palo Alto, Zscaler, Versa, Fortinet. These are all technology partners because building out a network and building out security requires all these partners to come together. When I think about cloud, it's an interesting partnership. We were having some conversations with, with folks earlier today. We sell connectivity to them to power their data centers. At the same time, we've become a channel partner for them-

Moderator

Right

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... because their services on Lumen Edge. But one of the things about Lumen Edge, 95% of U.S. markets are within 5 milliseconds of a Lumen Edge point.

Moderator

Right.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

And so our ability to extend those cloud services closer to customer prem-

Moderator

Yeah

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... for unique workloads, you know, virtual desktop as an example, gives us an ability to be a channel for the cloud provider as well.

Moderator

Right.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

And then lastly, but not least, the GSIs, SIs, and VARs, who allow us to expand our reach in the market to customers who are willing to consume our digital services, is also an important part of the partnership.

Moderator

Right. I'm curious, you brought up the, the Edge topology you have and how 95% of the market's within a few milliseconds, and now I think about how maybe either a GenAI use case. As the AI expert, do you think of some use cases where we're gonna need that, you know, few milliseconds on the edge? Obviously, like, autonomous vehicles has always been a big one.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

Anything that you think that's, you know, more in the forefront that you'd be excited about?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

We're exploring several. I can think of edge computer vision as an example during live sports.

Moderator

Mm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

That's, that's a perfect example of a use case. We do, we do, you know, play an active role in the media and entertainment space.

Moderator

Yeah.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

A lot of the live sports, including Super Bowl, you know, is streamed through, you know, Lumen's Vyvx technology and our Edge capabilities. So we definitely see a lot of opportunity for Edge, not just in serving specific AI-powered workloads, but also workloads that consume a lot of network bandwidth at the edge, right?

Moderator

Okay.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Low Earth orbit satellite is an example that consume large Waves capabilities, all delivered through our Edge nodes. Yeah, these are all incremental opportunities for growth for us.

Moderator

When I think about other products, AI aside and even security aside that we already discussed, help us with other products and services that you're most excited about. You mentioned SASE, even SD-WAN, UCaaS.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

You know, what products will be added to the NaaS platform next? You know, maybe help us with the roadmap-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... and what you're excited about.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

So I would be remiss if I said I wasn't super excited about our core network services. The reason I'm saying that, you know, going back, Rick, to our previous conversation, once the dark fiber and the infrastructure has been built out, we think there's incremental growth opportunity for Lumen in expanding our waves, in expanding our Ethernet, and expanding our IP business. So I think there is a huge upside. I'm excited about core networking services. I'm excited about the VPN business because that continues for several customers who wanna stick to VPN, but we also have customers who want to migrate away from VPN to maybe a IP underlay with the security SASE SD-WAN overlay. So that's an additional, you know, area of excitement where we are seeing that convergence of security and networking, which is a growth opportunity for us.

Last but not least, edge workloads that we just talked about. We could become extensions of cloud providers. There are a lot of services, I think, available in cloud provider marketplaces that we could run on Lumen Edge and solve a lot of problems above and beyond what we do traditionally.

Moderator

Right. And maybe in the verticals, you know, Kate mentioned on the earnings call, you know, AI inference verticals today are financial services-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... healthcare, retail. Are these the same verticals for your broader product and strategies? I mean, it seems like it's gonna cross tons of verticals, but are these maybe the top few? And maybe, you know, can you tie some specific examples, you know, how your products and strategy can help-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... this particular vertical?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

So I think Kate's spot on. Those verticals are hot verticals for us. I talked about media and entertainment and streaming of live sports events.

Moderator

Mm-hmm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

That's an example of a use case in an industry, in a vertical, that allows us incremental opportunity for growth. It's rarely talked about in most places, but if you think about who are the big users of large language models and AI models today, it's typically the SaaS companies. Think about Salesforce, think about Meta, right, and their Facebook application. Think about, you know, any SaaS provider who's an ISV, I classify them as an ISV. Travel, entertainment, e-commerce, retail, these are all industries that I think could benefit from reimagination of the network and could benefit from the services that we can provide to them.

Moderator

Got it. And, you know, just back on the edge, you know, 'cause that was something we talked about years ago. What maybe what's been holding that back, and, you know, when do you think that'll finally come, and at least be a huge advantage to Lumen?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

I think historically it's been, this is my humble opinion, you know, open to discussion and debate. There hasn't been really a killer application.

Moderator

Right.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Right? Most of the, most of the targeting for those edge applications have been going after IT workloads, and the latency that those workloads need just going all the way to cloud infrastructure is probably more than sufficient. And architects of those applications have navigated their way around networking being the bottleneck. And so we're taking a slightly different position about how we think about edge. Like, if you think most telcos, they're focused on 5G, they're focused on IoT, they're focused on industrial, they're focused on manufacturing. While those may be interesting applications, it's still too fragmented an ecosystem for it to drive meaningful growth for most customers.

Moderator

Okay.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

We are taking a different approach. We are starting with knowing whether there's a killer application that can actually benefit-

Moderator

Mm-hmm

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... from the latency advantage. A virtual desktop is potentially an example of that, where the remote desktop environments could benefit from having local compute-

Moderator

Sure

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... delivered on a network edge, that they can use desktops to, you know, consume the network bandwidth and the compute capability.

Moderator

Yep.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Versus trying to directly rely on resources in a cloud provider.

Moderator

Yeah.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

We're taking a very application-specific view.

Moderator

Yeah.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

So we will see growth for that portion of the market. It may be a little slower than a traditional networking connectivity, but we're taking a really capital allocation, a careful assessment of where we allocate capital-

Moderator

Yeah

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... and how we can get return on it.

Moderator

That's interesting. So remote desktops closer to the edge, and obviously with the post-pandemic work environment, we've sort of got now a huge, you know, hybridization of where we're located, so-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... so you guys would play right into that then.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

We totally would. We're evaluating, you know, POCs and customer engagements, and I think we would continue to pursue intelligent applications like that.

Moderator

You mentioned excitement about your core network still, whether it's VPN, but you mentioned Waves particularly, and that's been a hot topic-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah

Moderator

... for a couple of reasons. One is, you know, you need more Waves for GenAI connectivity. But, you know, you've got a new competitor in Cogent maybe coming in on the Waves business, and they're targeting big numbers, $500 million in a couple of years. And, you know, it's only a slightly more than $2-$3 billion industry. So, you know, I'm trying to understand if it's a threat to Lumen, how are you differentiated, and how do you defend share if there's an entrant that could come in and maybe, you know, come in on a far lower price?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah. So philosophically, Greg, I think I've been institutionalized by Amazon, so I'm gonna give you the Amazon answer.

Moderator

Okay.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Which is, we are customer-obsessed, not competitor-obsessed.

Moderator

Mm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Now, that being said, what do I mean? I feel fundamentally, philosophically, is as long as we're, as we're innovating on behalf and for customers, and we're providing them the value, which is our AI-powered fabric, a mesh fabric-

Moderator

Mm-hmm

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... that can solve multi-cloud workload applications, that can give them ubiquitous, on-demand digital connectivity, I think we'll continue to be able to deliver, whether it's Waves, whether it's IP, or whether it's Ethernet, access to that networking capability to our customers, and we'll, we'll get rewarded for it.

Moderator

Yeah.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

That being said, specific to your question, I think the market's big enough. Like, I'm not worried about any, any competitor coming in. I think we have market share leadership. We have a ubiquitous network. We have the ability to serve a wide array of customers who are on net, serve customers who are our wholesale customers, AT&T, T-Mobile, all of the big telcos. We have the ability to serve customers who are on their net, so we would consider off net. We have the ability to serve, you know, cloud providers. So I think we have an opportunity to grow the business. Could they win and execute against their desire and ambition? Sure, right? But at the end of the day, the pie is large enough that I'm focused more on our growth than a competitor's growth.

Moderator

You mentioned ExaSwitch can help augment the Waves business, right? But-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah, think about ExaSwitch as an intrinsic technology that we're building at the metro level that allows us to activate Waves on demand.

Moderator

Okay. Waves on demand, turning the circuit on and off, or even both the, the-

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah, using our digital-

Moderator

... platform

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... platform to activate that switch and allow customers to say, "I want 10G Waves, 100G Waves.

Moderator

Okay. Dynamic capacity.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Dynamic capacity, and we'll build ExaSwitch into the right metro location. The way the technology is designed, it's got 80 kms radius reach. So think, you know, put it in a metro at the edge of a data center location, you have significant reach where you can become an on-ramp, regardless of where the, you know, the connection is coming from.

Moderator

Right. And, you know, we talked about the large enterprise segment, and I think the public sector sort of takes care of itself. The next segment that's supposed to grow is mid-markets. And I'm just curious, you know, you've built a new platform and sales portal to better capture this market. What are the products or strategy that you're bringing to this segment for stability there?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah. So when we think about our segmentation, we think definitely public sector is growing, and we think there's long-term growth there. BEAD funding gives us an opportunity to continue to pursue growth in the public sector space, including whether it's, you know, Gov, whether it's SLED, we think we can grow there. Specific to your question on mid-market, mid-market really is looking for the simplicity of consumption. This goes back to my old storyline. Today, we want to sell them through bundled solutions, so networking, networking security, networking security voice, networking security, and managed services. So we are thinking of pursuing that business through managed bundles, service bundles that allows them to consume all those services together without having to manage it themselves. Long term, the composable modular strategy that we're trying to pursue is actually perfect for that mid-market customer.

Enterprises want more bespoke solutions, and we have a really successful managed and professional services business. And so we're willing to leverage that capability, whether it's delivered through partners or through Lumen resources, as a way of giving them networking, security, and managed services, and anything else that they do. We also have a thriving business around infrastructure management, and so we'll continue to do that, customized for the large enterprise.

Moderator

Great, and my final question is, with the fast evolution of Lumen, heck, in the past couple of weeks, where do you see Lumen five years from now?

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah, I think we would love to see a couple of things. We would love to see our leverage down, right, to you know, the levels that Chris has talked about publicly.

Moderator

Mm.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

We'd love to be able to see our network and products simplified to the promise that we have all articulated, either in earnings or I've said today: simple portfolio, 300 product codes, unified network, single quote-to-cash process across tools. We'd love to be able to see composable modular services, where any customer, any of you in this room, regardless of whether you're a networking guru or not, could provision a networking capacity, provision that, and enable you to connect to a cloud, run multi-cloud workloads, without you having to call someone and for us to send a truck-

Moderator

Right

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... over to you to put a, you know, digitally programmable networking interface device, NID, on your location.

Moderator

Right.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

We'd love to see the fruition of that journey. We think it's differentiated, and we are really excited. I think it's the beginning of that transformation, and I think we can get it right.

Moderator

Super simplification, an idiot like me can kind of say, build a network kind of thing.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

Yeah.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

I mean, I mean, our intent, as I said, like we've historically appealed to those networking buyers.

Moderator

Yeah.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

If I can appeal to those developers who just, you know, build applications, don't worry about infrastructure, and don't worry about-

Moderator

Mm-hmm

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

... how they're accessing resources, and we'll do that intelligent data movement for them across our fabric, like, that's that success.

Moderator

Great. Well, thanks, Satish, for joining us. This has been helpful.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Yeah.

Moderator

Yeah.

Satish Lakshmanan
EVP and Chief Product and Strategy Officer, Lumen Technologies

Nice. Thank you for having me.

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