Good day, everyone, and welcome to the Mitek fourth quarter and fiscal 2018 financial results conference call. This call is being recorded. At this time, I would like to turn things over to Mr. Todd Kehrli, MKR Group. Please go ahead, sir.
Thank you, operator. Good afternoon, and welcome to Mitek's fiscal 2018 fourth quarter and year-end earnings conference call. With me on today's call are Mitek's chairman, Bruce Hansen, and CFO, Jeff Davison. Before I turn the call over to Bruce and Jeff, I'd like to cover a few quick items. This afternoon, Mitek issued a press release announcing its fourth quarter and full year fiscal 2018 financial results. That release is available on the company's website at miteksystems.com. This call is being broadcast live over the internet for all interested parties. The webcast will be archived on the investor relations page of the company's website. I'd like to remind everyone that on today's call, management will discuss certain factors that are likely to influence the business going forward.
Any factors discussed today that are not historical facts, particularly comments regarding our long-term prospects and market opportunities, should be considered forward-looking statements. These forward-looking statements may include comments about the company's plans and expectations of future performance. Forward-looking statements are subject to a number of risks and uncertainties, which could cause actual results to differ materially. We encourage all of our listeners to review our SEC filings, including our most recent 10-K and 10-Q, for a complete description of these risks. Our statements on this call are made as of today, November 1, 2018. The company undertakes no obligation to revise or update publicly any of the forward-looking statements contained herein, whether as a result of new information, future events, changes in expectations, or otherwise. Additionally, throughout this call, we will be discussing certain non-GAAP financial measures.
Today's earnings release and the related current report on Form 8-K describe the differences between our non-GAAP and GAAP reporting and present the reconciliation between the two for the periods reported in the release. Two housekeeping items. First, during the question and answer session, we request that questioners limit themselves to two questions and then re-queue with any follow-ups. Second, all references we make to a specific quarter in the prepared remarks are to our fiscal year quarters. For example, statements regarding our fourth quarter refer to our fiscal fourth quarter ended September 30, 2018. With that said, I'll now turn the call over to Mitek's chairman, Bruce Hansen.
Thanks, Todd, and good afternoon, everyone. Thank you for joining today. As most of you know by now, my name's Bruce Hansen. I have been a Mitek board member since 2012 and its lead director since 2016. I also assumed the role of chairman on August 27th following the announcement of the departure of our CEO. I have 20 years of industry experience as the co-founder and CEO of ID Analytics, which we sold to LifeLock in 2012, and before that, as president of machine learning pioneer HNC Software, which was acquired by FICO in 2002. I want to start the call today by addressing a few framework items regarding where we stand and where we are going as a company. I will also address the public letter put out yesterday by ASG regarding their interest in acquiring Mitek.
First, it was an outstanding quarter and year at Mitek. We achieved record revenue for both the fourth quarter and the full year, as well as our 19th consecutive quarter of non-GAAP profitability. I will focus on the details related to our earnings more fully later in the call, but suffice to say that we're hitting on all cylinders and remain confident in our growth prospects. Second, I have been assisting with the search for Mitek's new CEO along with new CFO. The company has retained top national executive search firms for both searches. I'm pleased to report that we've narrowed the search down to a few finalists in each case and expect that we will be able to announce our selection soon.
Third, perhaps most importantly, I would like to make some, or at least a few comments on behalf of our board with respect to our singular focus on maximizing value for you, our shareholders. Mitek sits at the forefront of powerful global trends in mobile commerce. We believe that we are well-positioned to deliver significant and sustained growth as we tap into our technology leadership, customer relationships, and our proven ability to innovate and to scale. Our results this quarter were strong and provide a clear indication of the continuing upward momentum of the franchise. In particular, our value creation track record has been demonstrated through our revenue growth and continued profitability, including record revenues of nearly $64 million for FY 2018, representing 40% growth and a 38% CAGR since 2012. Non-GAAP net income of $11 million, with non-GAAP profit margins of 17% for FY 2018.
Most encouraging, our strategically important ID business grew 69% for the fiscal year and 79% for the fourth quarter, highlighting the significant growth opportunities we have there. With these strong results, we believe there continues to be substantial upside and value creation opportunities ahead for our shareholders. To realize this value, the company has outlined a long-term value creation plan, which includes four key elements. First, extending our leadership position in Mobile Deposit, making Mitek the global standard in check imaging across all channels: mobile, RDC, ATM, and branch. Secondly, rapidly growing our market share and ID verification through the continued integration of ICAR and A2iA, our recent acquisitions, and by serving those customers across many different geographies. Thirdly, transforming the company into a cloud-based provider and increasing the velocity of that business to ensure that we serve our enterprise customers.
Building our technology capabilities and our global market share through selective, disciplined acquisitions to complement our organic growth. Looking ahead, as Jeff will share in our FY 2019 guidance, the board expects the company to grow revenues between 31%-35% in FY 2019, while concurrently improving overall profitability at an even faster rate. In sum, we remain confident in the significant opportunity we have in the market and will continue to execute on our strategic plan. At the same time, we are open to all alternatives to maximize value for our shareholders, including strategic transactions. The Mitek board is comprised of independent directors who are professionals with substantial transaction experience and a track record of delivering value for shareholders. Our board members have collectively approved more than 2 dozen M&A transactions with a total value in excess of $15 billion combined in other companies where they've served.
We also are assisted by leading financial and legal advisors as we do our work. We'll measure ASG's recent proposal, as well as any others, against the substantial upside available to Mitek shareholders under our current plan. Against that backdrop, we wanted to briefly discuss the proposal from ASG. ASG reached out to us shortly after the announcement of our executive changes. We responded by saying that we would be open to a discussion with them post our earnings report. They decided instead to publicly disclose their proposal yesterday, the day before we announced our earnings results. As our shareholders are well aware, ASG's proposal offers zero premium to our 52-week high and is also well below the recent price targets set by every analyst that covers Mitek, all of which, by the way, were issued prior to today's positive earnings report.
Nonetheless, the Mitek board has not yet formally responded to ASG's proposal. We intend to address it following our earnings report, as we had indicated to them. Now that we have our reported financial results, the Mitek board, in consultation with its financial and legal advisors, will carefully review and consider the ASG proposal in order to pursue the course of action that is in the best interest of Mitek shareholders. We will not have any further comment until the board has completed its review. Now, back to the main focus of today's call, which is our outstanding fourth quarter and full-year financial results. As I indicated earlier, Mitek has achieved record revenue for both the fourth quarter and the full year, as well as our 19th consecutive quarter of non-GAAP profitability.
Full-year revenue increased 40% to nearly $64 million, driven by strong growth in our Mobile Deposit business, along with the rapid adoption of our ID verification solutions. Because of our team's continued success, our ID business grew 79% year-over-year in the fourth quarter. Mitek's Mobile Verify is becoming a critical enabler of digital commerce and is being embraced by customers and partners across the world. One good example is MoneyGram. After deploying Mobile Verify on 11 country websites across the globe, MoneyGram has reported a reduction in both payment and account takeover fraud. Even more importantly, they've been able to streamline their new customer onboarding process as a result. Going forward, MoneyGram now plans to add Mobile Verify in over 20 more countries, as well as to build it into their mobile apps, ultimately making it easier for their customers to send money anytime from anywhere.
This type of customer success is driving our sales efforts. We were able to add several new financial services customers as a result throughout FY 2018, including one of the U.K.'s leading financial institutions, another top 10 U.S. bank, top banks in Spain and Mexico, fast-growing alternative lenders, another leading global payments provider, a leading EU Bitcoin platform, just to name a few. Mobile Verify has also continued to gain traction in the peer-to-peer economy on both sharing and marketplace platforms. The demand in this market was recently highlighted by Zogby Analytics in its 2018 Digital Identity Consumer Confidence Report. This study found that 85% of consumers are more likely to interact with websites that verify the identity of all their users. Not surprisingly, Mitek is seeing excellent traction in this segment as well.
Our customers include a global marketplace for hospitality services, a leading on-demand delivery service, a growing fashion marketplace, and a leading disruptor in car sales. Beyond these two key target markets, we also closed deals in several other verticals during the fourth quarter, including a leading European mobile service provider, a retail post office company in the U.K., and a business that will be using Mobile Verify for age verification as part of its cannabis ordering app. Not only is our technology being embraced by the market, but it's also being recommended by industry analysts. The Aite Group, a leading independent research firm, in its latest study of identity verification providers, ranked Mitek number one overall, ahead of all other competitors in the study. If you're interested in reading the details, we posted that study on our website. Feel free to take a look.
This type of analyst coverage is a key indicator of a maturing ID verification market and our growing opportunity within that market. With all this momentum among customers, partners, and analysts, we are pleased that during this past fiscal year that our identity business grew its revenues at a robust 69% clip. In addition to our growth in innovation and identity, most of you know that we remain the undisputed leader in the Mobile Deposit market, with over 6,100 financial institutions and over 80 million consumers using our mobile capture technology. Mitek pioneered Mobile Deposit, and we are committed to its ongoing innovation. In fact, the acquisition of A2iA brought to Mitek new proprietary handwriting recognition capabilities that, along with A2iA's optical character recognition technology, has helped Mitek solidify its leadership position. It also makes Mitek the global standard in check imaging across all channels.
Following the acquisition, we also announced Mobile Deposit Version 4.7, which is our 24th release since Mitek invented Mobile Deposit over 10 years ago. This newest version integrates A2iA's award-winning AI and machine learning-based software called CheckReader into Mitek's flagship product. While adoption of Mobile Deposit has steadily increased over the past five years, we continue to see plenty of room for further growth. The key drivers are consumer penetration and frequency of use, with banks driving their customers to this lower-cost digital channel. Overall, company-wide, fiscal 2018 was a great year across the board, driven by very meaningful top-line growth in both our identity and Mobile Deposit businesses, as well as significant progress strengthening our underlying technology. Congratulations to all our teams for making this happen. Going forward into FY 2019 and beyond, we expect demand in our markets to remain strong.
In addition, our recent technology investments are paying off by way of increased competitive differentiation. We therefore feel especially well-positioned for robust top-line growth well into the future. As well, as you will note in our FY 2019 profit guidance, that the company's greater scale is also enabling it to benefit from improved operating leverage. We expect our operating leverage to improve throughout FY 2019 and beyond, resulting in margin expansion. Now, I will turn the call over to Jeff to discuss the financial results in more detail. Following Jeff's remarks, we will open the call for questions. Jeff, it's all yours.
Thanks, Bruce, thank you everyone for joining us this afternoon. Let's start with the Q4 revenue and operating results. For the fourth quarter of fiscal 2018, Mitek generated record revenue of $21 million, a 63% increase year-over-year. Software and hardware revenue of $14.3 million was up 70% year-over-year. The increase in software and hardware revenue was due primarily to growth in Mobile Deposit and the addition of A2iA and ICAR. We maintained strong software and hardware gross margins at 94% for the quarter. SaaS maintenance and consulting revenue was $6.8 million for the quarter, an increase of 51% over revenue of $4.5 million in Q4 last year. This increase is primarily due to growth in transactional SaaS revenues, which increased 64% year-over-year and 27% sequentially to $4 million.
SaaS maintenance and consulting gross margin was 73% for the quarter, up sequentially from 71% last quarter. Total GAAP operating expenses, including cost of revenue, were $22.4 million, compared to $11.2 million in Q4 last year. The year-over-year increase in operating expense reflects our continued investments to grow our identity business, an increase in acquisition-related costs, the addition of operating costs associated with our acquisitions of ICAR and A2iA, increased stock compensation expense, and one-time executive transition costs. Sales and marketing expenses for the quarter were $5.8 million, compared to $3.5 million a year ago. R&D expenses were $4.7 million compared to $2.9 million last year. Our G&A expenses were $6.5 million compared to $3 million a year ago. G&A expenses for the quarter include $1.6 million of executive transition costs. GAAP operating expenses include $2.6 million of acquisition-related costs compared to $690,000 a year ago.
GAAP net loss for the fourth quarter was $2.1 million or $0.06 per diluted share, which is mainly attributable to increased acquisition-related costs and one-time charges related to executive transitions announced in late August. As a reminder, our earnings release includes a reconciliation between GAAP and non-GAAP net income. We believe non-GAAP net income provides a useful measure of the company's operating results by excluding acquisition-related costs and expenses, stock comp expense, one-time expenses related to executive transitions, and litigation costs related to protecting our intellectual property. Non-GAAP net income was $5.7 million or $0.14 per diluted share. In Q4, our non-GAAP expenses exclude $3 million of stock compensation expense, $2.6 million of acquisition-related costs and expenses, and $1.6 million of one-time charges related to the CEO and CFO transitions. Our diluted share count was 39.7 million shares compared to 36.3 million shares a year ago.
Now looking at results for the full fiscal year 2018. Revenue totaled $63.6 million, an increase of 40% year-over-year. Software and hardware revenue of $40.7 million was up 37% over the prior year. The increase in software and hardware revenue was due primarily to growth in Mobile Deposit and the addition of ICAR and A2iA. We maintained strong software and hardware gross margins at 92% for the year. SaaS maintenance and consulting revenue was $22.9 million for fiscal 2018, an increase of 45% over the prior year's revenue of $15.7 million. This increase is due primarily to growth in transactional SaaS revenues, which increased 68% to $13.1 million. SaaS transactional volumes increased 72% year-over-year.
The majority of our SaaS revenue to date continues to be pay-as-you-go and is based on transactional volumes processed and billed each month, and therefore subject to fluctuations depending on volumes in any given month. SaaS maintenance and consulting gross margin was 76% for the year. This was down from 82% last year, due primarily to increased personnel and hosting web services costs related to the delivery of our solutions. In terms of product contributions to total revenue for the full year, our ID products contributed approximately 35% of our total revenue, representing a very strong year-over-year growth rate of 69%, highlighting our momentum in the market. Our payments products, which include Mobile Deposit and A2iA, comprised approximately 65% of our total revenue and continued to see a strong growth rate of 28% year-over-year.
Total GAAP operating expenses for 2018 were $71.4 million, an increase of 67% compared to total operating expenses of $42.6 million in 2017. This increase is due to the additional investments throughout the year to fuel our growth in the identity business, as well as the costs associated with our acquisitions of A2iA and ICAR. GAAP net loss for 2018 was $11.8 million or a loss of $0.33 per share. Non-GAAP net income for the year was $11 million or $0.29 per diluted share compared to non-GAAP net income of $11.4 million or $0.32 per diluted share for fiscal 2017. GAAP EPS share count was 35.8 million shares for 2018. Non-GAAP EPS share count was 37.8 million fully diluted shares for fiscal 2018. Stock compensation expense was $9 million for fiscal 2018 compared to $5.5 million for fiscal 2017.
As of September 30th, 2018, our head count was 308 FTEs compared to 139 a year ago. Turning to the balance sheet. We generated $4.2 million in cash flow from operations during the year, bringing our total cash and investments to $17.5 million at the end of the fiscal year. Our accounts receivable balance grew significantly at the end of the year to $17.2 million. This growth is partially due to timing of sales transactions in the last month of the quarter and represents a DSO of 53 days. Now moving to guidance for fiscal 2019. For our fiscal year ending September 30th, 2019, we expect full-year total revenue to be between $83 million and $86 million. This would represent revenue growth between 31% and 35% year-over-year. We expect our non-GAAP operating margins in fiscal 2019 to be between 18%-20%.
Keep in mind, the impact of the purchase accounting on the A2iA revenue is approximately $2 million for the remainder of 2019. If we were to add this back, our revenue for 2019 would be $2 million higher, and our 2019 non-GAAP operating profit would be in the range of 20%-22%. Consistent with prior years, we typically experience seasonality with a strong fiscal Q4 and a weaker fiscal Q1, and this year will be no exception. For Q1 of fiscal 2019, we expect total revenue of between $17 million and $17.5 million, representing growth of between 40%-44% year-over-year. We expect total operating expenses, excluding acquisition-related costs and stock comp expenses, to be between $16 million and $16.5 million. We expect acquisition-related costs and expenses to be between $1.9 million and $2.1 million, and stock comp expense to be between $2.2 million and $2.4 million for Q1.
Operator, that concludes our prepared remarks. If you could please open the line for questions.
Certainly. If you would like to signal for a question at this time, please do so by pressing star one on your telephone keypad. If you are using a speakerphone today, please ensure that your mute function has been turned off to allow your signal to reach our equipment. Again, that's star one for any questions at this time. We'll go first to Bhavan Suri with William Blair. Please go ahead.
Hey, guys. It's actually Arjun Bhatia on for Bhavan. Congrats on the quarter. I think I missed this in your prepared remarks, but what was the contribution from A2iA in the quarter? Can you provide some commentary on how the cross-sell efforts are going with A2iA? If you could share, is that primarily in the Mobile Deposit business or are you seeing some cross-sell in ID verification as well?
Hi, Arjun. Thanks for the congrats. We're really happy with the year. A2iA contributed about $3 million in top-line revenue to the quarter, which was great. That was pretty much what we targeted, so we're really pleased with the performance there. The products that they're selling, it's primarily their CheckReader product and then a little bit the document reader. As to the cross-sell, we have actually seen pipeline opportunities develop through relationships with A2iA and banks in Europe. Those pipeline opportunities are, in fact, for our ID products. I think that's a great benefit that we've already seen just three months into the acquisition, and we'll continue to look for more as our pipeline grows and the relationship integrates.
Okay. That's helpful. Just in the quarter, 63% growth, that's significantly higher than we saw for the first three quarters in the year. Was there anything internally that Mitek changed around, or is it generally demand trends that you can attribute the increased growth to?
I would say the trends were pretty consistent with what we're seeing. Keep in mind, you add the $3 million of revenue for A2iA, that bumps up. That adds some nice growth. We also had a really nice strong quarter in Mobile Deposit. We were planning for a strong quarter, they had good numbers come in and that group turned in a nice growth rate, total payments in excess of 25% for the year.
Okay. Just a last one for me. On sales and marketing expense, we saw sequentially it was generally flat as a percentage of revenue. Sorry, not as a percentage of revenue, in total dollars. Was that expected going into the fourth quarter? What can we expect in fiscal 2019 on sales and marketing expense?
Sure. Yeah, our plan was all year long that we were ramping earlier in the year. We were building a sales team as we entered 2018. We added a lot of infrastructure there. We added sales reps. I guess it slowed a little bit over the last months of the summer. We are going to continue to invest in sales and marketing. It probably won't be at significant rate as you saw at the beginning of 2018, but we are going to continue to ramp that team as the ID market really opens up.
Great. Thanks for taking my questions.
Sure.
We will move now to Darren Aftahi with Roth Capital Partners. Please go ahead.
Yeah, good afternoon. Thanks for taking my questions. Just two if I may. First with your fiscal 2019 guidance, can you talk about the mix composition of ID versus payments? Second question, I know you called out the $1.6 million executive transition. It sort of seemed like G&A, ex that was still fairly elevated. Is there anything in that number that is sort of non-core, maybe perhaps related to what is going on in the capital markets area or anything else you would call out? Thanks.
Hi, Darren. Let's go to your first question on 2019 guide. The mix for ID and payments next year, it's not going to be a lot dissimilar than where we ended this year. If you recall, we were on a trajectory where ID was approaching 40%, but when we added A2iA, that brought the payments back up. I expect next year, 2019, payments will be somewhere between 60%-65%, so probably around 62%, 63%, and ID will be the inverse, probably around 38% or so. Not dissimilar, but as that market opens up and we grow ID business, it'll increase. On the G&A expenses, there's $1.6 million of executive costs in there. There's a good $3 million. I think it's $3 million. There's a big stock-based compensation number in there as well.
The company had a full impact of the LTIP this year versus 2017, that gives a pretty good bump in the stock-based comp. Otherwise, the G&A spend is just reflecting the normal growth to support the company. We may have had a little more legal costs in quarter just due to some of the activity going on. I can't think of anything else unusual in there.
Great. Just one last one. I know there's seasonality in the business, but the net margin was 27% in the fourth quarter, and you guys are guiding to 18%-20% next year, which looks like it's at the midpoint, 200 basis points higher. I'm just curious how to connect between 27% net margins and the guide at the midpoint of the 19% going forward. Thank you.
Sure. Just, if you look back at Mitek's history over 2018 and 2017, the way the years have ramped from a margin perspective is pretty low, single digits even sometimes in Q1. It has ramped up over the year. That's primarily related to how the payments Mobile Deposit revenue comes in and the timing of those transaction reorders. When we look forward to 2019, that's going to be very similar. You're going to have a step down in Q1, and then it's going to come back over the rest of the year. In Q4 next year, you'll have a greater than 20% margin again, because it's going to bring it back up. It'll be pretty consistent with what's happened.
Part of the reason for that and the strength in Q4 is the Mobile Deposit strength in revenue plus that A2iA revenue that comes in, that comes in at a nice margin. That helps the company.
Thank you.
Thank you. Our next question will come from Mike Grondahl with Northland Securities. Please go ahead.
Hi, it's Michael on for Mike. Thanks for taking our questions. Maybe first off, just on the ID side, obviously a strong 79% growth number in the quarter. Is that more just seasonal strength or is there any kind of lumpiness in that number?
The ID growth at 79%? Pardon me? Did I miss something?
Sorry, go ahead.
Oh. It's the performance of the ID group. Over the year, we've been investing in that team. We've been building pipeline and closing deals and the transactions are coming in. We had some really nice transaction growth from a few of our top customers in ID on a monthly basis. A couple of them, I think, there was just some things in their business that was maybe seasonal that came up. Then we had a couple that came on with a good set of new transactions for us. They opened up a new branch. One of those, for example, is a company in the U.K. that is performing work for government offices, and they're using our product to verify identities for constituents who go to the government for services.
We saw a nice increase in that, and I believe it's due to them just turning on more of our service. As the adoption of these products increases, that's where this really starts to pay off for Mitek, and this transactional revenue model will continue to see the growth. I hope that answers your question.
Yeah, that's helpful. Then maybe a little bit more on for the 2019, the 18%-20% margin guidance. Is there any, maybe for Bruce as well, as far as the expense structure, any more granular thoughts on that?
What did you say?
I missed the last part of your question. The what about it?
Just as far as cost structure as a whole and thoughts on that.
I'll take a quick shot at that and then Jeff I'm sure may have some input as well. We've made a ton of investment on the operating cost and infrastructure side over the last couple of years, and we're starting to see the benefits of scale and leverage on that. Certainly we're going to keep investing on both the R&D and the sales and marketing side to scale our business, but not at as heavy a rate as we have historically, just simply because of scale and some of those investments have already yielded benefit. We haven't done anything structurally different, if that's what you're getting at. Just growing into the frame that the company's built, particularly in the ID business over the last two or three years.
I'd just add on that previously we've been investing. We made the investments. The investments will continue, probably not at the ramp that we just did. That's where we've said we're going to see leverage come out of the ID model and out of that business, and we expect that business to be contributing to the bottom line here in the next couple of years. To get there, you're going to see a margin improvement, and it's going to come. You'll start to see it in 2019.
Thank you. We'll move next to Mark Schappel with Benchmark. Please go ahead.
Hi. Thank you for taking my question. Jeff, starting with you, the payments business, Mobile Deposit and A2iA, revenue growth for the year, I think, if I recall correctly, was 28%. I was wondering if you could just give us a sense of what the organic growth rate would've been if you stripped out A2iA for the year.
17%.
17%. Great. Thanks.
Yeah. Sorry to be so brief. I think our last guidance was 15%-20% growth, and they ended right in the middle there. When you pair it with A2iA, we're at the 28%.
Okay, great. Cash flow from operations, according to my model numbers here, it was basically flat, or basically, it was 0 for the quarter. That's down from about $3.2 million last year. With a strong quarter, why was the cash flow from ops off this quarter?
Yeah, that's a good question. I was actually, when we finished up and closed the books, I was like, "Hey, what?" We just had a large number of sales transactions come in at the end of the quarter, they're all sitting in receivables. You had $17.2 million in receivables, and I think last quarter was $12 million. It's huge record receivables for us. With that working capital change, it just hits that cash from ops number.
Okay, that's helpful. Bruce, a question for you.
That's the only.
A question for Bruce. With respect to the executive searches, why interview and hire a CEO and CFO in parallel? Why not just hire a CEO and then let him or her bring in their own person?
Yeah, no, it's an excellent question. That actually is our preferred plan, to get our CEO on board and allow them to make the selection on CFO. We felt that with the fact that Jeff is going to fade out here within the next month or so, that it would be prudent to also concurrently start a search for CFO to get to a final set of candidates that we hope, a handful, if you will, of highly qualified, vetted candidates that have met our audit committee members and met the key members of the team, that we could deliver on a silver platter, if you will, to our freshly minted CEO and give them essentially a jump start at getting a CFO on board.
Also, certainly a new CEO may have their own candidates they want to throw into the mix, and we'd absolutely encourage that. What we didn't want to do was be in a position where the CEO search lagged for some reason, and the company for an extended period of time was without a CFO. With this way, we left ourselves the backstop option to potentially hire a CFO ahead of CEO, although I don't think it's going to play out that way, and it's certainly not our preferred option. We just felt we needed to do it for contingency purposes.
Thank you. Helpful. That's helpful to me.
Does that help?
It does, yes.
Thank you. As a reminder, that is star one if you would like to signal for a question at this time, star one for any questions. We'll go next to Ilya Grozovsky with National Securities. Please go ahead.
Thanks. First, a clarification on the mix. In the quarter, the ID business contributed what percentage? I think I caught it, but I just wanted to make sure I got it right. What was that number?
Let me see. In the quarter I don't know if I actually gave you that number. Hold on a sec here.
Okay. While you're looking for that.
It's about-
Sorry, go ahead.
It's okay. It's about 28%.
28% in the quarter. Okay. Just wanted to kind of delve into that ID piece a little bit. How big is the sales force right now that's focused on the ID?
On the ID business?
Yeah.
We don't ever give out just the number of sales reps. We do describe our sales and marketing and go-to-market organization, and it's well into the 40-50 headcount. That's going to include customer-facing people, so sales reps, we have a group of solution consultants or sales engineers, we have channel sales reps, we have strategic account reps, we have enterprise reps, we have customer success managers in there, and we have a group of BDRs or sales development reps. It's a full-fledged software sales organization, and when you grow it all together, you get to those numbers, 40-50.
That 40-50 is focused on the ID exclusively, right?
Yeah.
Okay.
The team focused on Go ahead.
Sorry. Then if you can just talk about the sales funnel on the ID piece, how big is the funnel right now and wins versus losses. When you don't have success in this, what is the customer going with? Who are you seeing out there on the ID side? Thank you.
Well, I don't think that the competitive landscape hasn't really changed. It's all the same usual suspects that we've been seeing. The sales funnel, we don't ever give out the size of the sales funnel, but we've seen great progress in building the sales funnel this year. The sales team has done a fantastic job just going out, identifying leads, responding to leads, pulling them in, and developing those into opportunities in our sales funnel. We're very pleased with that. The results that we saw in Q4 demonstrated closing many deals that were in the funnel that brought us a good cap to the year on the ID team. We're really pleased with the performance there. Win-loss, I would say we win more than we lose. A lot of these opportunities are proof of concept. A lot of them sometimes are pilots. Some of them are bake-offs.
It's a matter of does the prospect have a fully baked concept of what they're going to do? Because sometimes that's a moving target. They're not quite sure how to go about identifying their, or where or when they want to verify their identities of their consumers. I don't know if that answers your question, but I would say that the company, we feel pretty good about our competitive ability to win when we're in bake-offs or competitive sales opportunities.
Great. Thanks.
Thank you. That will conclude our question and answer session for today's call. At this time, I would like to turn the conference back over to the company for any additional or closing remarks.
Thank you, operator. Thank you everyone for joining us today. We look forward to updating you again next quarter. This concludes today's call. Have a great day.
Again, everyone, that will conclude today's conference. Thank you all for your participation. You may now disconnect.