Welcome to the Microsoft Fiscal Year 2013 third quarter earnings conference call. All lines have been placed in a listen-only mode until the question and answer session. Today's call is being recorded. If anyone has any objections, you may disconnect at this time. I would now like to turn the call over to Chris Suh, General Manager, Investor Relations. Chris, you may begin.
Thank you, Mary. Thanks, everyone, for joining us this afternoon. With me today are Peter Klein, Chief Financial Officer, Frank Brod, Chief Accounting Officer, and John Seethoff, Deputy General Counsel. On our website, microsoft.com/investor, is our financial summary slide deck, which is intended to follow our prepared remarks and provide the reconciliation of differences between GAAP and non-GAAP financial measures. As a reminder, we will post today's prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and any future use of the recording. You can replay the call and view the transcript at the Microsoft Investor Relations website until April 18th, 2014.
During this call, we will be making forward-looking statements that are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the risk factor section of our Form 10-K, Form 10-Qs, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. Before I hand the call over to Peter, I'd like to remind you that all growth comparisons we make on the call today will relate to the corresponding period of last year.
Unless specified otherwise, all impacted numbers for the current quarter have been adjusted for the cumulative effect of the revenue deferrals and recognition related to Windows, Office, and Xbox video games, and the expense related to the non-tax deductible European Commission fine. Details of the adjustments can be found in our financial summary slide deck and press release. With that, I'll turn the call over to Peter.
Thanks, Chris, and good afternoon, everyone. Before I get into my comments about the quarter, let me say a few words about the CFO transition we announced today. As we all do throughout our careers, at various times, we assess our personal and professional goals and priorities. Sometimes we change jobs, sometimes we change companies, and sometimes we step back to focus on family and other personal goals. As we approach the end of our fiscal year, for me personally, it's a good time to refocus my priorities and spend time with family in a way I haven't previously had the chance. I feel great that the company is on a path to an exciting future in devices and services, and I couldn't be more proud of and confident in the finance organization.
I look forward to working with my successor on the transition, including getting out and meeting with many of you. I have truly enjoyed working with all of you. Now onto the quarter. I'm pleased to report we drove revenue and earnings per share growth of 8%, even as we navigate an evolving device market. Our results reflect our diversified portfolio as well as the investments we have made in key strategic areas. During the quarter, we launched the new Office, our enterprise cloud services continued to gain traction, and we continued to take market share in the data platform. Before I dive into more details on our progress in these areas, I want to address what's top of mind for many of you, which is our Windows business. There is no doubt the device market is evolving.
Consumers and businesses are increasingly shifting their focus to touch and mobility. As a result, they want touch-enabled computing devices that are ultra-thin, lightweight, and have long battery life. While Windows revenue has been impacted by the transition from the traditional PC to a new era of computing devices, the overall addressable markets are growing, and we are excited by the opportunities ahead of us. We built Windows 8 with touch and mobility at the center of the experience, which positions us well in this new era. However, the transition is complicated given the size of our hardware and software ecosystem. We still have an immense amount of work to do, yet we feel good about the foundation we have laid and are optimistic about the long-term success of Windows.
I want to take some time now to be clear about where we are in this journey and what we are doing to help drive this change. With Windows 8, we are setting a new accelerated pace for updates and innovation as we focus on making the Windows experience richer and better. Since launch, we have delivered several important updates to improve our mail, storage, search, music, and video services. During the quarter, we also added to the Surface family of devices with Surface Pro, which combines the performance capabilities of a PC with a modern tablet design. Looking ahead, we will release the next version of Windows, code-named Windows Blue, which further advances the vision of Windows 8, as well as responds to customer feedback. The assortment of touch-enabled devices that are built for Windows 8 by our OEM partners is also improving.
Over the last couple of months, we started seeing devices that take full advantage of Windows 8, and we expect to see more devices across more attractive price points over the coming months. As part of this, we are also working closely with OEMs on a new suite of small touch devices powered by Windows. These devices will have competitive price points, partly enabled by our latest OEM offerings designed specifically for these smaller devices and will be available in the coming months. In the upcoming back-to-school selling season, we expect to see devices that incorporate advances from throughout the supply chain, including chipsets. Haswell, Intel's fourth-generation Core processor, will help enable new devices that combine performance benefits with power savings.
Later in the year, we expect to see devices based on Intel's upcoming Bay Trail Atom processor, which promises to deliver tablets and hybrid PCs with extended battery life at competitive prices. Today in the Windows Store, there are six times as many apps since launch, and we expect more to be added as we gain traction with Windows 8 adoption. In June, we will host Build, our developer conference, where we will provide more tools and information for developers to build great Windows 8 apps. In retail, we are working to improve the consumer purchasing experience. Our initiatives include focused efforts to further educate and incentivize retail sales professionals and to have better in-store product differentiation. In summary, Windows is transforming to the new era of computing.
As I said on our last earnings call, growth in Windows depends on our ability to give customers the exciting hardware they want at the price points they demand and a wider range of apps and services to meet their diverse needs. We are hard at work with our partners to meet these goals, and we're confident we are moving in the right direction. Switching gears to productivity. This quarter, we launched the latest version of Office, which brings mobility, social, and cloud features to the world's most popular productivity app. Importantly, the new Office represents a fundamental shift in our model. Both businesses and consumers can access Office through subscription. With this shift, we expect to grow our customer base, increase customer satisfaction via continuous updates, and reduce piracy. As our enterprise customers modernize their productivity infrastructures, we are confident they will continue to deploy Office 365.
We also expect our transactional customers to increasingly transition to the cloud with Office 365. It's been a while now that we've been talking about our investments in the cloud, and I'm pleased to share that we are starting to realize the benefits of those investments in a meaningful way. Office 365 lights up with this latest release, as evidenced by our growing customer adoption. This quarter was our strongest ever, with net seat additions up five times over the prior year. One in four of our enterprise customers now has Office 365, and the business is on a $1 billion annual revenue run rate. Our Server and Tools business continues its momentum with yet another solid quarter of revenue growth. Within the data platform, we continue to take share with our strength in mission-critical and Business Intelligence workloads.
Enterprises recognize the power of SQL Server to unlock business insights. As a result, we continue to significantly outpace the market and are seeing new deployments and very healthy renewals. In enterprise cloud, just in the last week, we launched our Windows Azure Active Directory and Infrastructure as a Service offering on Windows Azure. This innovation across platform and infrastructure services uniquely positions Microsoft as the only cloud provider who can offer customers a comprehensive hybrid cloud solution that integrates existing IT infrastructure with all the benefits of the public cloud. Xbox continues to be at the center of our living room strategy, having evolved from gaming to an entertainment platform. Whether they are playing games, being social, or watching movies, consumers continue to be drawn to Xbox Live. Xbox Live now has over 46 million members, up 18% from the prior year.
Clearly, there's a lot of momentum. With E3 only a couple of months away, we look forward to sharing more shortly. In summary, our diversified portfolio drove solid revenue and earnings per share growth. We are hard at work here at Microsoft and with our partners to drive Windows 8 adoption forward. At the same time, we have strong momentum in our enterprise businesses, including our cloud services. Combined with our unique consumer assets like Xbox Live and Skype, we are well positioned to deliver on our devices and services strategy. With that, I'll hand it over to Chris to discuss our quarterly results in more detail. I'll come back to discuss our expectations for the fourth quarter and beyond.
Thank you, Peter. First, I'm going to review our overall results. Then I'll move on to the details by business segment. Our diversified portfolio helped us deliver solid financial growth this quarter. Revenue was up 8% to $18.8 billion, and operating income increased 5% to $6.7 billion. Earnings per share grew 8% to $0.65. Foreign exchange had a $180 million or one percentage point negative impact to revenue this quarter and a $99 million or two percentage point negative impact to net income. From a geographic perspective, we saw similar growth rates across both developed and emerging markets. Multi-year licensing revenue continued to be strong, growing 16%. Additionally, unearned revenue grew 13% to $17.1 billion and our contracted not billed balance was over $21 billion. In the Windows division, revenue was flat this quarter.
Within that, OEM revenue performance was in line with the underlying x86 PC market, which continues to be challenged as the PC market evolves beyond the traditional PC to touch and mobile devices. This quarter, inventory levels were drawn down as the channel awaits new Windows 8 devices. Non-OEM revenue grew 40% this quarter, driven by sales of Surface and continued double-digit growth in volume licensing. Businesses continue to value the Windows platform. Volume licensing of Windows is on track to deliver almost $4 billion in revenue this year. Nearly three quarters of enterprise agreements that we've signed this year include Windows. Additionally, this quarter we saw continued progress in the transition of Windows XP to Windows 7. Now two-thirds of enterprise desktops are running Windows 7. Next, I'll move on to our server and tools business, where we continue to have good momentum.
Revenue grew 11%, highlighted by multi-year licensing revenue, which grew 20%. The strength in multi-year licensing reflects the commitment and confidence that our customers have in our products and roadmap. In the data center, the premium version of Windows Server, which targets tier 1 application workloads, saw significant revenue growth again this quarter. Companies such as Domino's Pizza and Xerox continue to look to Hyper-V and System Center to deliver their critical business applications. Revenue for System Center grew 22%, and Hyper-V, our virtualization product, has gained four points of market share over the past year. Our momentum in public cloud continues with more innovation, greater customer adoption, and a comprehensive suite of offerings. Enterprise customers like NBC Sports and 3M continue to choose Windows Azure for their cloud platform needs.
Recently, we launched Windows Azure Active Directory, which is an identity and access management solution designed to support cloud-based line of business applications. Today, over 2.9 million businesses, government bodies, and schools are already enjoying the benefits of Windows Azure Active Directory, using it to manage access to Office 365, Dynamics CRM Online, Windows Intune, and Windows Azure. In our data platform business, SQL Server revenue grew 16% and again outpaced the broader market. Usage of SQL Server for tier 1 applications continues to grow based on functionality, reliability, and value. In addition to our efforts in big data, we are developing in-memory BI technologies built right into SQL Server that achieve breakthrough improvements in transaction processing. Now, I'll move on to the Microsoft Business Division, where revenue grew 5%. Within that, business revenue grew 10%, driven by 16% growth in multi-year licensing.
In January, we launched the new Office for consumers. The new Office introduces touch, social, and mobile scenarios, as well as tight integration with SkyDrive, enabling access to documents from any device. The new Office is also available as a subscription, which benefits customers as they are always using the most modern version of Office. As Peter stated, we expect this shift to grow our customer base, and we saw strong early adoption of the subscription service. I would like to remind you that with subscription, the revenue is earned ratably over the length of the subscription rather than at initial purchase. All up, consumer revenue was roughly in line with the consumer PC market, influenced by this shift to subscription and strong attach gain. In terms of our productivity server offerings, we continued to see strength with Exchange, SharePoint, and Lync each growing double digits.
Specifically, Lync revenue grew over 30% again this quarter, with excitement around the platform continuing to grow. 90 of the Fortune 100 companies are now using Lync, and there are more than 5 million seats of enterprise voice deployed. At our Lync 2013 conference in February, we announced that Lync and Skype connectivity for presence, instant messaging, and voice will be available to all Lync users by the end of June. Connecting these audiences is a key milestone as we deliver on the promise of truly unified communications. Next, I'll move on to the Online Services Division, where revenue grew 18%. Online advertising revenue was up 22%, driven by another quarter of significant search rate improvements. Operating performance improved 45% this quarter, driven by revenue growth and continued expense management. In the Entertainment and Devices Division, revenue grew 33%.
Xbox sold 1.3 million consoles and maintained its share position in a soft console market. Xbox Live continued its strong momentum, and we continuously look for ways to further extend the value of Xbox Live for both our members and content partners. As evidence of the expanding benefits, we saw transactional revenue grow roughly twice as fast as member growth this quarter. Momentum with Windows Phone continues to build. The devices, now available at a broad range of price points, are receiving great reviews and carrier support continues to grow. We now have over 10% share in several countries, but realize there is still a lot of work ahead to break through in some key markets. With growing awareness of Windows Phone and sustained innovation from our hardware partners, we feel well positioned to continue our momentum. I'll cover the remainder of the income statement.
Cost of goods sold increased 21%, principally driven by Surface, growth in cloud infrastructure, and royalties on Xbox Live content and video games. Operating expenses grew 4%, primarily related to product launch marketing. Rate was approximately 19%, and finally, we returned $2.9 billion to shareholders in buybacks and dividends. I'll turn the call back to Peter for our outlook.
Thanks, Chris. For the remainder of the call, I will discuss our expectations for the fourth quarter and share some thoughts on fiscal year 2014. Let me start with the fourth quarter. In the Windows Division, similar to this quarter, revenue will continue to reflect sales of Surface and strong volume licensing, while OEM revenue will be impacted by the declining traditional PC market as we work to increase our share in tablets. Within Server and Tools, product revenue, including transactional and multiyear licensing, is about 80% of the division's total revenue. Enterprise services is the remaining 20%. We expect both product and enterprise services revenue to grow low double digits. In the Microsoft Business Division, multiyear licensing revenue, which is approximately 60% of the division's total, should grow low double digits.
Excluding the recognition of revenue from the Office Upgrade Offer, transactional revenue, which is the remaining 40% of the division total, should be in line with the x86 PC market. As a reminder, when updating your Q4 models, we expect to recognize approximately $780 million of revenue related to the Office Upgrade Offer. In the Online Services Division, we expect revenue to grow low double digits, reflecting growth in search revenue, partially offset by lower display revenue. Moving on to the Entertainment and Devices Division, we expect revenue to grow mid-teens. For the fourth quarter, we expect COGS to grow mid-teens, including Surface. Other income and expense includes dividend and interest income, offset by interest expense and the net cost of hedging. In the current low interest rate environment, we expect these items to generally offset.
We are reducing our full fiscal year guidance for operating expenses to $30.2 billion-$30.5 billion. This range excludes the impact of the European Commission fine of $733 million. For the full fiscal year, we expect our effective tax rate, excluding the expense related to the European Commission fine, to be 17%-20%, and we continue to expect capital expenditures to be about $3.5 billion. Excluding the impact of the Office Upgrade Offer, unearned revenue should roughly follow historical seasonal patterns. Turning to fiscal 2014. We expect fiscal 2014 operating expenses to be $31.6 billion-$32.2 billion, which represents growth of 4%-6% from the midpoint of our updated fiscal 2013 guidance. We will continue to prioritize our spending while investing in the significant opportunity that is ahead of us.
As we look towards the future, we have a solid foundation of products and services in market, and our leadership team is collectively focused on advancing every one of our businesses. You can expect to hear more about the specific actions we are taking over the next few months. With that, I'll turn the call over to Chris, and we'll take some questions.
Thanks, Peter. We want to get to questions from as many of you as possible, please just keep to one question. Operator, please go ahead and repeat your instructions.
Thank you. We will now begin the question and answer session. If you would like to ask a question, please press star one. To withdraw your request, you may press star two. Our first question comes from Mark Moerdler with Sanford C. Bernstein. Your line is open, sir.
Thank you. Thanks guys for the cloud data. We've been looking for a lot of this, so it's very helpful. Let me ask, I guess, two related parts to that. Can you give us a sense on the growth metrics in terms of Office 365, which is what you're starting to give here, in terms of revenue, users, customers, something that we can think about there? The second half of it, can you give us a sense in terms of the percentage of Office 365 customers that are net new to Exchange? I know you've given little bits of data on SMB and new SMB customers, but any sense there would be appreciated. Thanks.
Yeah, no, thanks, Mark. On Office 365, the metric that we gave was net seat additions are up five times over the prior year. That gives you some growth metric in addition to the revenue number. To your point on Exchange or more broadly, I would say about other workloads, we're seeing exactly that dynamic. Not only are we addressing and reaching new customer segments like SMB, but many of them have never had a productivity server workload before, not just Exchange, but others as well. Even those that have had Exchange are now using other workloads. We're seeing most of our customers having more than one workload.
Across every dimension in terms of new revenue streams from the service, new customer segments, and new workloads, there's a lot of new and that's what's driving the growth and the opportunity that we've been looking for.
Perfect. Thank you very much. I appreciate it. Well, I'll be looking forward to hearing what you're doing the rest of your life and good luck.
Thanks, Mark.
Thanks. Next question, please.
Our next question is from Philip Winslow with Credit Suisse. Your line is open, sir.
Hi. Thanks, guys. You provided a little bit of color on Surface. Obviously, we're seeing an expanding portfolio there. I just want to get a sense of how this is evolving, especially on the distribution side and how the product's doing versus your expectations. When you start to think about going forward, how would you also expect the product portfolio to evolve as well as distribution?
Yeah, no, great question. As I said, we are expanding both the product set and distribution, and that is broadly all devices inclusive of Surface. We are expanding distribution of Surface. We're now in 22 countries, 70 retailers, we'll continue to look to expand that, not only just expanding but improving the experience. That's true not just for Surface, but for broadly Windows 8 devices. So we'll be investing against that for both Surface and a broader array of Windows 8 devices at multiple price points, including lower price points going forward.
Great. Thank you. Next question, please.
Walter Pritchard with Citigroup, your line is open.
Thanks. Peter, Chris, I'm wondering if you could weigh in. There's been a bit of a debate this quarter around sort of what the underlying PC market did. I think you've seen numbers ranging out there from a mid-single-digit decline to a mid-teen decline. I'm just wondering first if you could weigh in on that. You've in the past given some sort of range. Then related to that, if you look at the second half, I'm wondering how we should set our expectations around this mid- to high-end Haswell release from Intel in terms of impact it may have on the PC market versus the later in the year, more holiday time, lower-end Atom release and how those two chip releases may have an impact on what you're expecting from the device market and an overall impact on Windows.
Yeah. Thanks, Walter. On the PC market, I would look to some of the third parties, IDC and Gartner. They're sort of in the 12th, 13th, 14th down range this quarter. In terms of the chip set, we've always felt that with Windows 8, there was a process of the ecosystem really innovating across the board and really starting to see that on the chips. We're very encouraged by both Haswell and some of the Atom processors to really improve the overall user experience that Windows 8 delivers and over the coming selling season. I think that's very encouraging, and we're optimistic about that.
Great. Thanks, Walter. Next question, please.
Heather Bellini with Goldman Sachs, your line is open.
Great. I was wondering, Peter, if you can help. We've heard Intel talk about Haswell. They mentioned it on the call, I think it was last night. You obviously mentioned it. I guess I'm just wondering, what can you guys do to specifically help grow your tablet share, given you are reliant ex the Surface products on OEM partners to really hit a broad segment of the market? I'm thinking in general, given the OEM partners don't have much wiggle room on the margin side, what can you do to help kind of stimulate your market share of, in particular, in the mobility and in the tablet side? Thank you. Good luck in the future. We're going to miss you.
Thanks. No, I've enjoyed working with you. I think broadly in improving our position in tablets and just generally in devices, there's five or six dimensions ranging from what we're doing with OEMs on the devices and the range of devices and how we're taking a range of price points, what the chips can do, because I think that's a part of it, both first-party and third-party applications. We've seen improvements across the board there, the user interface and how we're innovating across the user experience, and then distribution. If you start sort of from the bottom up all the way to when you buy the product, we're working across all those dimensions. On the device side, we are working closely with the OEMs to help them take Windows 8 and show it off in all its glory across different form factors.
I talked about new, smaller form factors and how Windows 8 can innovate to improve that experience. I think the biggest thing we're doing is helping them develop new and improved user experiences across the board, across size, across price point to deliver a really compelling Windows 8 experience. It's not just the devices. Like I said, it's chips, it's the apps, it's the buying experience, it's the user interface. We're really focused on all five or six of those dimensions going forward.
Thanks, Heather. Next question, please.
Steve Weiss with Morgan Stanley, your line is open.
Excellent. Thank you guys for taking my question, and nice quarter. I wanted to ask about the impact. You mentioned on the call that going to subscription revenues does have a near-term impact on revenues. I was wondering if you could help us out and understand whether we're seeing that impact today and perhaps to what degree with the strong uptake of some of the cloud services, particularly like Office 365.
Yeah, no, it's a good point. Yeah, we are seeing that, particularly in our transactional business in MBD. As people move from what may have been a transactional or perpetual license where the revenue's recognized upfront to a subscription service where it's recognized ratably. You're basically deferring the rest of the term of the subscription. In the short term, you'll be deferring revenue that if it were bought not in a subscription, would have been recognized immediately. As the subscription business is growing, you'll see that impact growing. Over time, what you'll get is what looks like an annuity revenue stream that's more predictable and has higher customer satisfaction and probably higher retention rates going forward. In the short term, that will impact mostly in the transactional side of the MBD business.
Thanks. Thank you.
Thanks.
Thanks, Steve. Next question, please.
Brent Thill with UBS, your line is open.
Thanks. Peter, just on the gross margin, it's been under pressure for the last several years. This quarter it did bounce back. Can you just give us a sense of how you think gross margins will trend, do you expect this is a stabilization we should expect a slow improvement from here or expect more of the same in terms of where they've been the last couple of quarters?
Yeah. Gross margins, as you know, are always going to be a function of mix. Depending on where you are in the quarter, the biggest driver of what your gross margin is going to be is mix. If you have a big hardware quarter that has low gross margins, that'll impact it. The biggest things that are going to impact the mix are going to be hardware, cloud services, and enterprise services or people services. It is a fact that we are starting to get scale in our cloud services. The growth that we're seeing in Office 365 is really coming at an improved margin as we scale that up. Within each, we make progress, and then overall, in a given quarter for the company, it's going to be a function of mix.
Obviously, maybe in a holiday quarter where you sell a bunch of hardware, that'll have an impact on gross margin. I think one of the main takeaways for me is in particularly some of our cloud services, we're really starting to get scale. Bing continues to improve their margin. Office 365 is really starting to get to scale. Those things are really encouraging.
Thanks. Congrats, Peter.
Thanks.
Thanks, Brent. We'll take the next question, please.
Ed Maguire with CLSA, your line is open.
Hi. Thanks for taking my question. You just launched our Azure infrastructure as a service just went generally available this week. I'd love to get some color on how much that's figuring in the long-term contracts, the growth in long-term contracts, and what your expectations might be for more traditional infrastructure-as-a-service uptake over the next several quarters. Thanks.
No, thanks. Great question. It's clearly a key enabler of our all-up Cloud OS story and how we're driving what we're doing with enterprises in their data centers. With infrastructure as a service, we now have the most complete end-to-end offering through platform and software identity and access. Having the infrastructure is a key enabler and I think a real accelerator for the Windows Azure strategy and really more broadly, the Cloud OS strategy. We now have a complete end-to-end story through the data center from private to hosted to public, from infrastructure to platform. I think it's, again, a key enabler of that all-up strategy and accelerator.
Great. Thank you, Ed. We'll take the next question, please.
John DiFucci with JPMC, your line is open.
Thank you. Peter, just like to echo others' thoughts here. It truly has been a pleasure, and wish you the best going forward. My question is for Chris, just want to clarify something you said about inventories. I think you were talking about PC inventory. With the Windows business, can you give us your assessment of what Windows inventory is at OEMs, especially given the disappointing PC shipment data this quarter?
Yeah. Thanks, John. Yeah, I did mention the fact that we believe inventories were drawn down. We do think that they're at normal levels at this point, though.
Okay. Okay, great. Thank you.
Great. Thanks, John. Appreciate it.
Next question, please.
Gregg Moskowitz with Cowen, your line is open.
Okay, thank you. Good afternoon, Peter, I'll echo my sentiments as everyone else did as well. In recent periods, we've seen your MBD growth significantly outpace PC unit growth, although we now have a dynamic where your Office subscriptions is really resonating with customers. The question is, just looking at this on a directional basis, is MBD revenue outperformance relative to PC units something that you think is sustainable going forward?
Yeah. The answer is it'll depend. There's certainly an offset between attach gains we're making against the market, but offset against some deferral as revenue moves to a subscription. It'll kind of depend each quarter. Long term, it's a great trend because we're building up a banked book of business on the subscription side, which will become less and less connected to the PC market.
Okay. Thank you.
Thanks, Gregg.
Thanks, Gregg. Mary, I think we have time for two more calls. Two more questions, please.
Thank you. Raimo Lenschow with Barclays, your line is open.
Hey, thanks for taking my question, and Peter, all the best. Quick one, if you look at kind of IBM coming out earlier on today, having a relatively tough quarter given the economy, can you just comment a little bit of what you're seeing out there? Especially the server and tools divisions, obviously it's doing relatively well, but other guys are really struggling. Help us understand how you see the economy. Thank you.
Yeah. I think about the economy. I think about the value proposition of our products. Clearly there are tough spots in the economy. I think enterprises and CIOs are looking for what they've always been looking for, which is how do they get the best value for their dollar to move their businesses forward. I think we have a very good story in terms of the value that enterprises and small-medium businesses get from the capabilities that they can get from us, particularly in the data center with SQL. If you compare SQL Server to competing products, the performance that you get relative to the price is a really compelling value proposition, and that's what's been enabling us to take share. Same on virtualization as well.
I think for us, it's a combination of having the most complete roadmap for getting to the cloud, as well as the best collection of products that have price-performance characteristics that are attractive to CIOs that are allowing us to have growth in our enterprise business, and particularly in server and tools.
Great. Thank you.
Thanks.
Thanks, Raimo. Last question, please.
Okay, our last question comes from Brad Reback with Stifel. Your line is open, sir.
Great. Thanks very much Peter, as you look at the PC data over the course of the quarter, can you give us any sense of how that trended in? Following up on that, as you think about the business upgrade cycle, which should be over by this time next year, do we risk a real fall off again in the PC business because the upgrade cycle has aided what's been a difficult PC market the last couple of quarters? Best of luck, by the way.
Thanks, Brad. On your first question, there wasn't anything sort of abnormal in terms of the trends during the quarter. On your second question, I think, the upgrade cycle, particularly for businesses, will be interesting over the next year. I think over the longer term, what's more interesting is the long-term evolution we're seeing in the device market, which I think is actually going to be more of a driver than any sort of temporal upgrade cycle. I think people are looking to innovations happening faster. People are getting new experiences and new form factors. I think that's what Windows 8 was designed to take advantage of. I think about the opportunity more about the new capabilities and the new sets of services and experiences people can get on their devices and different kinds of devices than it is about an upgrade cycle that's driven by something else.
Great. Thanks very much.
Brad. Yeah.
Thanks, Brad. That will wrap up the Q&A portion of today's earnings call. We look forward to seeing many of you in the coming months at events such as E3, TechEd, and Build, as well as at various investor conferences. For those of you unable to attend in person, these events will generally be webcast, and you will be able to follow our comments at microsoft.com/investor. Please contact us if you need additional detail. Thanks again for joining us today, and take care. Thanks.
Thank you for your participation on today's call. The call has concluded. You may disconnect at this time. Thank you.