Thank you for standing by. This is the conference operator. Welcome to the OneSpaWorld Q1 2021 Earnings Conference Call. As a reminder, all participants are in listen-only mode, and the conference is being recorded. After the presentation, there will be an opportunity to ask questions. To join the question queue, you may press star then one on your telephone keypad. Should you need assistance during the conference call, you may signal an operator by pressing star and zero. I would now like to turn the conference over to Allison Malkin of ICR for opening remarks. Please go ahead.
Thank you. Good morning. Welcome to OneSpaWorld Q1 2021 Earnings Call and Webcast. Before we begin, I'd like to remind you that certain statements and information made available on today's call and webcast may be deemed to constitute forward-looking statements. The COVID-19 pandemic continues to have a significant impact on our operations, cash flow, and financial positions. The uncertain and dynamic nature of current conditions and its ongoing impact could materially alter our outlook. These forward-looking statements reflect our judgment and analysis only as of today. Actual results may differ materially from current expectations based on a number of factors affecting our business. Accordingly, you should not place undue reliance on these forward-looking statements.
For a more thorough discussion of the risks and uncertainties associated with forward-looking statements to be made in this conference call and webcast, we refer you to the disclaimer regarding forward-looking statements that is included in our Q1 2021 earnings release, which was furnished to the SEC today on Form 8-K. We do not undertake any obligation to update or alter any forward-looking statements, whether as a result of new information, future events, or otherwise. In addition, the company may refer to certain adjusted non-GAAP metrics on this call. An explanation of these metrics can be found in the earnings release filed this morning. Joining me today are Leonard Fluxman, Executive Chairman and CEO, and Stephen Lazarus, CFO and COO. Leonard will begin with a review of our Q1 2021 performance and provide an update on our operations and our key priorities.
Stephen will provide more details on the financials and liquidity. I would now like to turn the call over to Leonard.
Thank you, Allison. Good morning and welcome to OneSpaWorld's Q1 2021 results conference call. As the travel and tourism industry has begun to reopen, we are ready, we are eager, and we are excited to welcome guests to our health and wellness centers and deliver our extraordinary OneSpaWorld guest experiences. We have invested aggressively for 14 months in protecting our people, sustaining our operations, enhancing our competitive position and comprehensive protocols to ensure a safe and successful return to service while taking actions to maintain strong liquidity. The dedication of our team throughout this unprecedented pandemic positions us to flawlessly execute our resumption of operations aboard the first of 33 expected ships scheduled to resume sailing by the end of July. Our onboard operating protocols are complete, and our onboard staff is fully trained.
We are operating health and wellness centers aboard three of our 160 cruise line vessels that have commenced voyages. We have opened our spas in 47 of our 53 destination resorts, realizing revenue and staff utilization in line with our expectations and with operating metrics increasing sequentially month-over-month. These initial returns confirm that we are positioned powerfully to capitalize on the strength of our team, operating platform, and business model to drive long-term profitable growth as cruise ship and destination resort operations fully resume. During the quarter, we prioritized activities to ensure a successful return to service and maintain strong liquidity with Q1, making strong progress on both fronts, including continuing to focus on elevating our practices, including previously mentioned digital training, implementation of guidelines for protection and sanitization, culture and standards, as well as expansion of our service offering and technology.
We are implementing these initiatives with the focus on flawless delivery to the additional 31 ships expected to return by the end of July. Accordingly, our initiatives have shifted from creating and stress testing in anticipation of return to service to going live, providing feedback, and making enhancements to our processes. Each of our initiatives optimizes our effectiveness, focuses on cost efficiencies, and ensures a flawless return to service. Following the completion of return to service checklists and utilizing manning strategies to align staffing to expected return dates and load factors, we estimate approximately 640 staff members are required for the initial return of vessels. To that end, we have created digital content for new service requirements through virtual training, including twice-daily Zoom training conducted by our renowned London Wellness Academy.
To date, 130 staff members were trained for our new contactless services, while retraining with the emphasis on COVID safety protocols was managed on our e-learning platform. Along these lines, our staff is eager to return to work. We conducted a survey of 2,800 staff members, and 93% said they plan to return to work, and 97% said they will get vaccinated for COVID-19, which we view as very encouraging. As of today, three vessels of our cruise line partners are sailing, and 47 of our destination resort spas are operating. While there remains uncertainty as to the timing for a return to normal operation, we are confident in the advantages of our business model. Noticeably, we remain encouraged by the early strong demand and spend we are seeing where we are operating with destination resort spa revenue and staff utilization increasing sequentially month after month.
Overall, we believe we remain powerfully positioned to capitalize on the strength of our operating platform and advantageous business model as operations resume, and importantly, achieve our goal to drive long-term profitable growth for the benefit of OneSpa shareholders. With that, I'll turn the call over to Stephen, who will comment on our Q1 2021 results and liquidity position. Stephen.
Thank you, Leonard, and good morning, ladies and gentlemen. While Q1, as you know continued to be impacted by the global pandemic's impact on the travel and tourism industry, we remained intently focused on preserving our liquidity as well as investing in innovation and training our staff as we prepare our operations for a return to service. I will now share just a few of Q1 2021 highlights rather than provide a full overview of our quarterly results, given the continued significant impact that the global COVID-19 pandemic has had on our operations. For Q1, total revenues were $5.6 million compared to $114.3 million in Q1 last year. Revenues generated in this year's Q1 were primarily related to the 47 destination resort spas that were open during the quarter and e-commerce product sales through our timetospa.com website.
Cost of services were $7.5 million compared to $80.6 million in the 2020 Q1, and cost of products were $1.3 million compared to $22.1 million in the 2020 Q1. Adjusted EBITDA was a loss of $9.4 million as compared to a positive $5.1 million in Q1 of 2020. We ended the quarter with total liquidity of $65.7 million, $9.3 million higher than where we ended the year, resulting from $18.5 million in net cash proceeds from the sale of 1.7 million shares as part of our at-the-market equity offering program and a lower than forecast cash burn rate of $9.3 million for the quarter. The cash burn rate for the quarter of $9.3 million was approximately $5.7 million below our original expectation, driven by lower expenses due to later than expected return to service dates and timing of payments.
The company expects cash burn to approximate $30 million in Q2 as we increase activity in anticipation of sailings being resumed. We expect resumption of our cruise ship and destination resort operations to accelerate, commencing in Q3 and generate increasing cash flow from operations. However, we will continue to manage our liquidity so as to sustain our operations in the event that unforeseen disruptions occur and significant cruise ship and destination resort operations do not resume and scale as currently expected. We are confident that we have the resources, balance sheet strength, and current liquidity to fund our business with limited operations, if necessary, through June 2022.
As a result of the unforeseen guidance issued on April 12th by the SEC staff applicable to accounting for warrants, we made the determination to restate the financial statements covered by the affected periods, which we have done with the amending of our 2020 annual report on Form 10-K, originally filed on March 12th, 2021, with our amended 2020 annual report on Form 10-K/A, filed on May 10th, 2021. The change to classify outstanding warrants to purchase common shares as liabilities versus equity does not impact historically reported cash and cash equivalents or Adjusted EBITDA for the affected periods. The company had previously classified the warrants as equity, consistent with common market practice, which existed prior to the staff statement.
As it relates to our outlook for the remainder of 2021, due to the ongoing business disruption and uncertainty surrounding the continued impact to our business from the COVID-19 pandemic, we will continue to not provide guidance. Notwithstanding the foregoing, for Q2 and 2021 fiscal year, we expect to incur a net loss on a GAAP and adjusted basis. With that, we will open up the call for questions. Thank you, operator.
We will now begin the question and answer session. To join the question queue, you may press star, then one on your telephone keypad. You will hear a tone acknowledging your request. If you are using a speakerphone, please pick up your handset before pressing any keys. To withdraw your question, please press star, then two. We will pause for a moment as callers join the queue. The first question comes from Steve Wieczynski with Stifel. Please go ahead.
Yes. Good morning, guys. I understand the cash burn is going to look something like $15 million for Q2. For the most part, you still won't have any type of material maritime operations in Q2 as well. As you look out to Q3, and let's say you get those 30-ish ships back in somewhat operation, just trying to understand what your cash burn would look like under that type of scenario. Meaning, would you guys actually be cash flow positive with that number of ships in service, or would you still need a higher level of ships?
Steve, good morning. We do not anticipate currently with that number of ships that we would be cash flow positive in Q3. We do expect, though, based upon what we're seeing and with regards to anticipated incremental sailings in Q4, that by the end of the year, we would start to be cash positive. We're not anticipating at this time, although we certainly don't expect to be at a cash burn rate of $15 million, we do not expect to be cash flow positive in Q3.
Okay. Got you. The second question would be around just maybe what you guys are seeing at this point in terms of spend levels both at your land-based spas and then the two ships that actually are in service today. Just trying to understand how those spend levels look and if they're as strong as what we're seeing across other consumer verticals that we track.
The demand is obviously limited data, Steve. It's two ships. Certainly the ship, the Quantum of the Seas, we're seeing strong demand and higher spend despite the lower occupancies, and that's happening in the resorts as well. We're actually starting to increase our staffing levels at some of the resorts right now because of the demand, which we can't keep up with. We started out with lower staffing in some of the resorts. Last week, taking a look at demand, we will be increasing it gradually, just because we just need more. There's so much demand out there. We're actually seeing very decent retail spend in resorts, higher than we've seen historically. There's a good attachment rate as well.
Last question, just to follow up on that. For the land-based operations you have today, are you guys capacity constrained? Meaning that whatever jurisdiction you're operating in, you can't operate at full capacity?
We are not presently under those conditions anywhere right now, and that's why we're starting to look at hiring back more and more of our staff in those locations.
Okay. Got you. Thanks, guys. Appreciate it.
The next question comes from Sharon Zackfia with William Blair. Please go ahead.
Hi. Good morning. I want to apologize, my cell phone dropped. If I ask something that was in the prepared commentary, it's AT&T's fault, not mine. I guess a question on bookings. Are you seeing, for the maritime operations, any change in pre-booking levels? Are customers more eager than they were pre-pandemic to get these things on the books for when they do eventually sail?
On the pre-booking side, Sharon Zackfia, we still don't have visibility from the cruise lines yet. The only thing we're seeing is obviously high demand, pent-up demand, obviously, from the cruise ticket perspective. The pre-open, the booking on our end, on the back end right now, as they start to confirm passenger counts for each of the sailings, the bookings will start to flow in. We expect that to happen imminently.
Okay. I think there was some conversation in the prepared commentary about metrics improving sequentially each month. How does revenue per staff for land-based compare now versus pre-pandemic?
We really don't look at it on a revenue per staff basis like we look at the at sea. We really look at it for the revenue per occupied room, and that's certainly, in some cases, better than it was pre-pandemic. That's also a function of occupancies at the resorts themselves. As the resorts start to fill up, the revenue per occupied room will probably come back down a little bit. Right now, that metric in itself is outpacing pre-pandemic levels.
Okay. Then I know you talked about the staff that you're going to be getting ready to go on board soon. What is staffing levels going to look like on ships relative to pre-pandemic? Are you going to be fully staffed? I know you mentioned that land-based, you started off a bit lower, and now you're staffing up. I'm just curious what the staffing's going to look like on the ships.
I think, if we take a look at what Sydney and Singapore, we've started off, obviously their occupancies have been sub 30%. When I look at the size of the ship, it's about a third of, maybe even less than a third of a full team size. That too, as we start to see occupancies go up, we will start increasing the team size to probably at least half on that ship. With respect to the sailings here, where before we thought they were going to be occupancies under 50%, it seems that they certainly will have occupancies greater than 50%. We'll probably staff up, but not fully staff up. We'll staff at probably a minimum of 50% to 60% of our staff to start out with, depending on the occupancies that we have visibility to from the cruise lines.
That's helpful. Then, Stephen, I know you said that, you're hopeful to be cash flow positive towards the end of the year. What is your line of sight right now on how many ships you think will be sailing by Q4?
We do have, from the ongoing meetings, constant meetings, honestly, that we have with the cruise lines, some line of sight with regards to when they expect to launch their vessels. I think it would probably be remiss of me to state that number at this point in time because it's not definitive. Suffice it to say that we certainly expect that the number of vessels sailing by year-end to be significantly more than the number of vessels that we think will be sailing by the end of July.
Okay. Thank you.
The next question comes from Stephanie Wissink with Jefferies. Please go ahead.
Hi, team. It's Seb Barbero on for Steph Wissink. Couple of questions from me, please. The first one is, any learnings from the resort spas that's influencing how you reshape your service menu on board as you prepare to reopen?
Sorry, could you just repeat that? I didn't hear the first part of that.
Yes. Any learnings from the resort spas, those have been 47 are now operating, that's influencing how you reshape your service menu on board as you prepare to reopen?
They're very different models, first of all, in terms of the offerings that we have available. I think we mentioned this before, that it's interesting to see that even though we have contactless services, the demand for the normal sort of basic facials and other services, massage inclusive, body services, there is a much higher demand for just the legacy type services, both on land and certainly from what we're seeing from two ships. Even though we have the same menus in terms of contactless type of services available, the demand is still there for traditional services.
Any anticipated changes in ship count from here into year-end? Any visibility into what the portfolio will look like in 2022?
Well, I think if we take a look at what we're hearing from the cruise lines and what we've heard from some of the presentations made by management, I think there's going to be a much faster scaling into Q4 of ships all over the world on a global basis. We're anticipating that most of the 160 ships that we will be on will be in service by Q1 of 2022.
Okay. Can you just tell me specifically about your portfolio? You ended Q1 at 159. How should we think that will look at the end of 2021? Any visibility to how that will look in 2022?
We do expect that by the end of 2022, there will be an additional 24 new vessels that are added to the various fleets. With regards to how it's going to look at the end of 2021, I think it's a little premature for us to have certainty around that number, because again, it's highly dependent on when cruise lines return to service and particularly when they return to service with North American sailings, depending on how they progress with the CDC.
Okay. Thank you.
Once again, if you have a question, please press star then one. The next question comes from Assia Georgieva with Infinity Research. Please go ahead.
Good morning, guys. I was trying to get into the queue earlier. Couple of quick questions. First of all, different cruise brands and corporate entities are tackling the vaccination requirement somewhat differently. Would you expect to ask your crew to be fully vaccinated? And you mentioned that 97% of your existing crew were totally willing to be vaccinated. Is that something that you envision will be a requirement for your crew?
Certainly, if you look at the CDC's requirements for 98% of the crew to be vaccinated and 95% of the passengers to be vaccinated, we have seen extensive amounts of work already being done by the cruise lines who have announced sailings, and they've started to vaccinate the crew already. A lot of the banners are doing the vaccinations right now. We certainly saw the WHO approve one of the Chinese vaccinations for folks in the Philippines, so they'll be using that. To the extent that they can show proof of vaccination that is satisfactory to the cruise line, then they will certainly not have to be revaccinated.
We see just an enormous pent-up demand from our staff to return. Most of them will get vaccinated, whether it's done by the cruise line or whether they'll accept vaccinations, because there are different vaccines out there, obviously, that are preferred banner by banner. Most of the cruise lines right now that we have been talking to are doing the vaccinations themselves for the crew so that they can all pass the CDC requirements and threshold.
Leonard, would that include your crew?
Yes, absolutely.
The cruise lines would actually be willing to provide vaccinations. I know in Port Canaveral, they've actually opened up, which I think is a great idea, within the port, the vaccination site for crew members. That would cover your crew. You would not have the responsibility and the organizational issues relating to that?
Well, most of them, certainly the big banners here thus far are doing the vaccinations. In the case of one of the banners, they even bring the ship back to Miami so they can get everybody vaccinated here because that particular jurisdiction didn't have access to the vaccines. Given the way the U.S. government has controlled vaccination distribution, not all the ports that ships are going to sail from the Caribbean have access to vaccines. Where that is not available, those ships will come back here. At least we've seen one or two of them already, and they've undertaken the same extensive vaccinations that they're doing in Port Canaveral. They are moving rapidly. Some a little faster than others, those are the ones that are going first.
Sometimes I wish I was a crew member because I've been fighting to get a vaccine. I did get the first shot. A completely separate question, maybe Stephen, you can help me out on this one. In terms of land-based resorts, you have 47. Pretty much the vast majority are open. They are below break even at this point because of occupancy, or what is the model going forward, let's say in 2022?
By way of clarification, towards the end of Q1, that division was actually not losing money. It was EBITDA positive. They're already at a point where they're starting to see positive cash flow generation from the resorts that are open.
That's great news. Thank you, Stephen. Thank you, guys.
You're welcome. Thanks.
Thank you.
This concludes the question- and- answer session. I would like to turn the conference back over to Leonard Fluxman, Executive Chairman, for any closing remarks.
Thank you all for joining us on this call. I did want to mention, which we didn't mention, was we actually had some very successful contract extensions during Q1, which we didn't put in the press release, one, because we just can't. The Disney contract was renewed for an additional eight years, and we were successfully awarded the new Cunard contract, although we don't have an executed contract right now. We did get that awarded, and that's actually a market share addition, and we'll be awarded a three-year contract. We're very excited about market expansion in Q1, and we continue to look at some other opportunities as well. The future looks brighter than it ever did before, and hopefully we'll have more to share with you and talk with you on our Q2 call. Thank you for joining us today.
This concludes today's conference call. You may disconnect your lines. Thank you for participating, and have a pleasant day.