Stryker Corporation (SYK)
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Status Update

Jul 18, 2023

Glenn Boehnlein
VP and CFO, Stryker

Hello and welcome. Thank you for being with us here today. I'm Glenn Boehnlein. We're excited to share with you an overview of our corporate responsibility program at Stryker. Our strategic focus advances both sustainable practices and positive business outcomes. Stryker's corporate responsibility objective is to positively impact people and the planet to create a better, healthier world. Ultimately, our goal is to embrace responsible business practices that drive value for our stakeholders. For example, we bring safe, quality innovations to the market for our customers and their patients while growing our business. At our core, we solve problems for patients and caregivers. In fact, we impact the lives of over 130,000,000 patients each year. We invest in a diverse workforce, which translates to highly engaged employees. We see this investment pay off in the results of our business and consistent financial performance.

We also invest in operational efficiency, which helps drive our sustainable business practices while also driving profitability and reducing risk. These ideas and strategic priorities are the foundation of our corporate responsibility strategy, which helps us drive value and outcomes for stakeholders. You'll hear from several of our leaders today, and we'll cover important topics, including our progress on environmental goals, our product safety and quality efforts, and our commitment to DE&I. Next, let's hear from our Chair and CEO, Kevin Lobo.

Kevin Lobo
Chair and CEO, Stryker

Stryker's corporate strategy is to pursue market-leading growth and category leadership in MedSurg, Orthopaedics, and Neurotechnology and Spine. We have four pillars to our strategy: customer focus, innovation, globalization, and financial performance. Two foundations, quality first, and talent and culture. Throughout the strategy, you can see elements of corporate responsibility, talking about sustainable practices, protecting the planet, diversity, equity, and inclusion. Corporate responsibility at Stryker is absolutely embedded in our strategy, and together, driving that strategy, we will not only drive terrific shareholder performance, but we'll also provide value to our customers, value to our employees, and value to the planet. Now I'm going to hand it over to Spencer, who's going to talk about our goals and progress related to our three pillars of corporate responsibility.

Spencer Stiles
President and COO, Stryker

Corporate responsibility is critical to Stryker's future. It's so important to think about the impact we can have on the world as we do business, and it just makes good sense. The way that we think about our customers' needs and tying that to how we do business and driving an improved state for the planet, is what drives us each and every day at Stryker, and we've made measurable progress. As a leadership team, we set critical goals that we're aligned behind, including providing more external disclosures to make sure that everyone knows what we're doing as it relates to our corporate responsibility initiatives. More and more of our customers are asking us questions about this and allowing us to go in and help them fulfill their needs and goals as well.

It's really important as we think about our future, aligning that customer needs to the work we're doing as an organization. In our corporate responsibility program, it ladders up into 3 primary pillars: stronger people, a healthier planet, and good business. Obviously, this ties us to all different activities in our organization, internally and externally, and it all reminds all of our employees the clarity of where we can make meaningful progress. In our healthier planet pillar, we have 3 important goals we've made meaningful progress. First off, we achieved 2024 target to reduce Scope 1 and Scope 2 emissions by 20%, we did this early. We're really proud of our progress here and look forward to continuing this journey. We're on track to achieve carbon neutrality by 2030. Another ambitious goal, we're well on our way.

Finally, the third goal that we've laid out is to actually move all of our facilities to renewable electricity, 100% of our facilities, and we're going to do that by 2027. We're really excited about this, and we're getting after it each and every day. On our good business pillar, there's two important goals I'd like to highlight. First off, in 2021, we set a goal to engage 85% of our direct suppliers on ESG performance assessments by 2027, and to date, we've assessed over 47%. Great progress there and some work still out in front of us. Our board of directors and governance and nominating committee has oversight of corporate responsibility matters to help hold us all accountable across Stryker.

In the stronger people pillar, we're always excited to talk about our people at Stryker, we've made meaningful progress. We set goals to strengthen the diversity of our workforce while also advancing a culture of inclusion and belonging, we continue to see progress in this each and every day. We love talking about innovation at Stryker. It's the lifeblood of what we do, and it starts with customer needs and the environment around those needs. As we think about providing better care and fulfilling our mission of together with our customers, we're driven to make healthcare better. That starts with solving those big problems in healthcare. As we think about collecting information on individuals, we're now able to use data to provide personalized care. This is really exciting. Hopefully, being able to predict what we need for a surgical intervention and a healthier outcome.

I think about safety. How do we provide a safer environment for our caregivers, for our providers, and ultimately for the patient? In utilizing technology with data and digitizing our future, we're really excited about what's in store for Stryker and the healthcare market overall. One of the exciting initiatives we set out a couple of years ago is bringing some of our enabling technologies together under one centralized entity, and we call it DRE, Digital Robotics and Enabling Technology. The exciting part about this change is leveraging the common platforms we have technology blocks that we can leverage across a variety of disease states.

For example, someplace like robotics, where we can take a market-leading position in hips and knees with the Mako robot and look at other musculoskeletal disease that can utilize this really exciting and unique technology to make those interventions more consistent, predictable, and better. I'd like to now turn it over to Viju, who will talk more about our commitments to the environment and our progress in our supply chain.

Viju Menon
Group President, Global Quality and Operations, Stryker

The really exciting piece is, we do have a holistic approach, which absolutely addresses all of the aspects of the value chain in terms of creating and generating a healthier planet, but also an amazing business outcome, as well as clinical outcomes. The most direct way that I can relate to is the carbon emissions itself. Obviously, it's a big global concern, and we take it extremely seriously. We have been on this journey for a few years now. We have great momentum. We have the expectation to get carbon neutral across all of our facilities by 2030. We're marching on our way well there. In addition, one of the ways in which we do carbon emission reduction is power purchase agreements and, you know, greening the grid.

There's really a holistic perspective that we have at Stryker, one of the avenues that I'd love to talk about is something that's close to my heart, which is the trifecta. This application, it's additive manufacturing or 3D printing, has improved clinical outcomes from a patient perspective, has a better cost business value from the elimination of waste perspective, and it has absolutely a better carbon footprint. Those are the kind of solutions we absolutely try to shoot for. That's a unique to manufacturing, a competency that we have at Stryker. In addition to that, there's plenty of initiatives that are industry-agnostic that we really focus on. For example, how do we look to convert more of the grid becoming greener and influence that through virtual power purchase agreements and so on?

How do we really look at the energy usage within our footprint and operationally deploy more efficient systems, whether it be a heating and cooling system, to how we cool our processes, how we supply energy to our manufacturing processes? All of those initiatives together has a huge impact on our carbon footprint reduction. We don't stop within the four walls of Stryker. We look upstream, we look downstream, we look at transportation modes for our products, for delivery all the way through our healthcare customers. How do we minimize the number of transportation nodes by consolidating shipments? That's a huge opportunity. We truly look end-to-end and look at how do we continue to decrease the carbon footprint, while also looking at everything from clinical outcomes to better business value of each of those solutions we offer. I'm so excited to share another aspect of manufacturing.

I raved about additive manufacturing. It's cool technology. Think about reprocessing. Using the same medical device, multiple iterations, that really dramatically reduces the carbon footprint through packaging reductions and the manufacturing content, but also better business value to our healthcare customers. We have a whole business unit, Stryker's Sustainability Solutions, and that's what drives them. How do I get more devices available to our healthcare providers through a reprocessing loop as opposed to a fresh manufacturing process? That's a huge carbon limiter. When I think about safety, it's not a priority, it's a value, and there's a big distinction between the two. Priorities change, values, not as much. Our employee safety is so critical to our sense of who we are, not necessarily as a company itself, but as a community of team members.

From an employee safety perspective, I'm well aware of the fact that we have manufacturing centers, distribution centers, and so on. We take this extremely seriously. We look at process analysis from a health and safety perspective. We look at PFMEAs or failure modes and effect analysis, which is proactively looking at all the risk factors and proactively mitigating those risk factors to the best that's humanly possible. This is a continuous improvement mindset. There's a tremendous amount of daily rigor that happens across our factories in terms of team members on the plant floor doing the audits, looking at what may be unsafe conditions in their environment, and proactively flagging them. This becomes a cultural aspect that's self-regulated, self-instilled, and self-propagated, right? That's a huge element of safety culture that is core to who we are at Stryker.

A safe and reliable supply chain is critical for us to deliver best-in-class products dependably and profitably. For Stryker, operating as a good business delivers us two critical outcomes: product safety and quality, and supply chain resiliency. My colleague, Jody Powell, is going to get more into product safety and quality, and let me share some thoughts on supply chain resiliency. It's critical that we maintain a safe, reliable supply chain network and source the highest quality materials. We go to great lengths to achieve this through a variety of means: supplier code of conduct, supplier diversity programs, supplier due diligence assessments, quality audits, and our commitment to practices that safeguard human rights.

These processes and mechanisms we have in place give us the confidence we need in our suppliers, in our products, in the safety and quality of our products and devices that we provide to our customers and patients. Now, let's turn things over to Jody Powell, who is going to talk to us more about product safety and quality.

Jody Powell
VP of Global Regulatory Affairs and Quality Assurance, Stryker

At Stryker, product safety and quality efforts are embedded into every step along our end-to-end process. We are driven to make healthcare better, and in our business, product safety and quality is critical to advancing that goal. We are focused on embedding responsibility, safety, and accountability into our end-to-end processes. Let's start with research phase. We collect feedback on current generation products, and we use that feedback to inform and enhance the development of new technologies. We move from research into product design phase, where we prioritize a comprehensive approach to quality. This includes rigorous risk analysis and design validation, and this ensures that our products meet the highest global quality benchmarks. As we move into clinical trials, we keep quality at the forefront. We design our trials with the utmost care, following rigorous protocols and enlisting the participation of top-tier medical professionals.

Our focus here is simple: It's on generating robust data that ensures the safety and efficacy of our products, while also meeting or exceeding regulatory requirements. We are really focused on quality in our process development. Let's talk about our suppliers. We hold them to the highest standards, subjecting them to rigorous certification processes and on-site audits. This really ensures that their parts and materials meet our stringent quality requirements. We also prioritize quality within our own Stryker internal manufacturing processes. We validate our processes through rigorous testing and ongoing evaluation, and this really ensures consistent and high-quality outcomes every time. We are focused on continuous improvement, and it's embedded in everything we do. We value the feedback of our customers, and we regularly engage with both healthcare professionals and patients to gain insights into their experiences, and this helps us identify opportunities for improvement.

We have lots of processes for these types of improvements, like complaint handling, non-conformances, and corrective and preventive action processes, or CAPA. These processes help us investigate these opportunities and implement solutions. At Stryker, we understand that our success depends on the satisfaction of our customers, and we remain fully committed to delivering on our promise of quality and excellence in all that we do. I'll turn things over to Katy Fink, who will be talking about our strong culture and strong workforce.

Katy Fink
VP and Chief Human Resources Officer, Stryker

One of our core values at Stryker is people, and we have made efforts to drive positive outcomes for people both inside and outside of our four walls. At Stryker, we are made up of more than 50,000 employees worldwide, and we have the opportunity to impact more than 130,000,000 patients annually. People are a really important part of our business and a cornerstone of our culture. When we at Stryker embrace DE&I and spend time focusing on people development and team engagement, it elevates the employee experience, and it helps us improve talent attraction, acquisition, retention, and growth. We're proud of the quality of our team and their diverse backgrounds and experiences. Today, 50% of our board identifies as racially or ethnically diverse, and 40% identify as female.

Among our senior leadership team, 38% identify as racially or ethnically diverse, 25% identify as female. When you think about our broad global workforce, women make up over 37%, and we are committed to continuing to grow our diversity. Part of this is ensuring that we interview diverse candidates, and today over 70% of our interview slates include diverse candidates. With a strong, welcoming, developmental culture, we can continue to attract, retain, and grow the best employee base in the industry. At Stryker, we have a strong network of nine employee resource groups covering a broad array of demographics, and we work with these employee resource groups to promote a culture of belonging and to advance our diversity, equity, and inclusion goals.

It is important to us that all of our employees feel seen, valued, and heard so that they can fully contribute and thrive in their careers and deliver on our Stryker mission. We are focused on making investments in our people and their career development. We invest in understanding people's individual, unique strengths and helping them leverage these strengths to grow in their careers and meet their career aspirations. We set clear expectations for performance and spend time providing coaching and feedback and mentoring so our teams can be successful. Each of our employees works with their manager to build an individual development plan, and these plans include on-the-job training, coaching, and classes to help them learn and grow. We have a unique, purpose-driven culture at Stryker, where we keep our patients and customers at the heart of our decision-making.

We care deeply for each other and celebrate our diverse strengths and collaborate to deliver on our mission. Now let's hear from Andy Pierce, who will share some final thoughts.

Andy Pierce
Group President of MedSurg and Neurotechnology, Stryker

As you've seen, we're proud of the progress that we've made, and we're committed to continuing our journey. Ultimately, we want to make a positive impact on our employees and healthcare all around the globe. To that end, I'll also highlight that we've made strides to promote access in healthcare through things like tailored solutions for regional needs and partnerships with nonprofits such as Operation Smile, Project C.U.R.E., and more. Before we take some questions, I'd like to summarize what we've heard today. To begin with, our corporate strategy and responsibility initiatives are complementary and support the goal of driving value for our stakeholders. We've made progress on these commitments and remain dedicated to doing more. These goals are measurable, tracked by leadership, and increasingly disclosed externally.

Kevin Lobo
Chair and CEO, Stryker

We are also optimizing our supply chain to deliver best-in-class products. Our deep commitment to product safety and quality is unwavering. We deeply value and appreciate the people that make Stryker who we are. We support an inclusive and engaging environment. Next, we'll take a few questions. Eileen Buckley, who leads our corporate responsibility program, will guide us through.

Eileen Buckley
VP of Corporate Responsibility, Stryker

Our first question comes from Christian Scherr with LGT Capital Partners. It is for Viju. Hi, Viju. Our first question from Christian is: product and patient safety are of utmost importance for a healthcare company. How has your quality management developed in recent years to ensure product and patient safety? What specific actions have you taken to achieve this goal? Are you able to share any kind of key performance indicators, or KPIs, that demonstrate that Stryker's actions have already paid off?

Viju Menon
Group President, Global Quality and Operations, Stryker

Thanks, Eileen. Quality is of the utmost importance at Stryker. The good thing is, we are continuously investing in our processes to ensure that they're robust and effective across our entire product portfolio. Our quality management system, something that we affectionately refer to as QMS, is a compilation of all of our quality management processes, and that is our foundation. For Stryker to develop, manufacture, and distribute medical devices, we have to have great processes. One of the measures we track is the average number of audit findings for every audit, and we have tracked this historically for several years. This is a great KPI to assess the effectiveness of our QMS. Our goal is to average 1 or less audit findings per audit, and we have done that.

Eileen Buckley
VP of Corporate Responsibility, Stryker

Thank you, Viju. Our second question comes from Fayaz Madatali from Wellington Management Company, and it is for Jody Powell. Jody, the question is: how do you demonstrate to the market that Stryker is differentiated on product quality metrics?

Jody Powell
VP of Global Regulatory Affairs and Quality Assurance, Stryker

Well, thanks, Eileen. I think we're continuously looking at our quality performance across Stryker, and we're assessing our areas of strength and where we might have opportunities to improve. We think Stryker is differentiated, and here's a couple reasons why. We have a strong culture of quality, and that comes at the very top. It starts at the top and works its way all the way down into our organization. We align on one quality policy across the entire company. That unites us, and it unifies us. We track and trend many different metrics to measure our performance, and we evaluate those trends to determine actions to take. Our culture of quality is centered around a focus of continuous improvement. We value continuous improvement, and we hold ourselves accountable to meeting our key performance metrics.

One specific example that I can share is a metric that we are tracking around our FDA reportable recalls, and we track this as reportable recalls per billion in revenue. This is a metric that is measured by others within our industry, and it really allows us to benchmark our performance against our peers.

Eileen Buckley
VP of Corporate Responsibility, Stryker

Thanks so much, Jody. Our last question is for Kevin. Question from Ryan Zimmerman with BTIG. Kevin, what are the ESG initiatives that are more near term versus longer term? What is low-hanging fruit and easily achievable versus what do you think and view as harder to achieve?

Kevin Lobo
Chair and CEO, Stryker

Eileen, our approach advances both sustainable practices and positive business outcomes. Stryker is focusing on implementing renewable and energy-efficient projects that will help us meet our near-term carbon reduction goals. As you heard, we met our 2024 goal and then set a new goal for 2027. In the long term, we are committed to working across the value chain to decarbonize, reduce waste, and increase circularity. These efforts will include collaborations across the industry, including with our customers. We are now in the process of establishing a science-based target, which, as you know, is challenging given all the Scope 3 categories. We will continue to build trust through transparent reporting on our progress.

Eileen Buckley
VP of Corporate Responsibility, Stryker

Thanks so much, Kevin.

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