Twilio Operating Metrics

Period Ending	Jun 30, 2025	Mar 31, 2025	Dec 31, 2024	Sep 30, 2024	Jun 30, 2024	Mar 31, 2024	Dec 31, 2023	Sep 30, 2023	Sep 30, 2017	Jun 30, 2017	Mar 31, 2017
Customers	349.00K	335.00K	325.00K	320.00K	316.00K	313.00K	305.00K	306.00K	-	-	-
Customers Growth	10.44%	7.03%	6.56%	4.58%	3.95%	4.33%	5.17%	9.29%	-	-	-
Dollar-Based Net Expansion Rate	108.00%	107.00%	106.00%	105.00%	102.00%	102.00%	102.00%	101.00%
Dollar-Based Net Expansion Rate Growth	5.88%	4.90%	3.92%	3.96%	-0.97%	-3.77%	-7.27%	-17.21%

Operating Expense Breakdown

Period Ending	Jun 30, 2025	Mar 31, 2025	Dec 31, 2024	Sep 30, 2024	Jun 30, 2024	Mar 31, 2024	Dec 31, 2023	Sep 30, 2023	Jun 30, 2023	Mar 31, 2023	Dec 31, 2022	Sep 30, 2022	Jun 30, 2022	Mar 31, 2022	Dec 31, 2021	Sep 30, 2021	Jun 30, 2021	Mar 31, 2021	Dec 31, 2020	Sep 30, 2020	Jun 30, 2020	Mar 31, 2020	Dec 31, 2019	Sep 30, 2019	Jun 30, 2019	Mar 31, 2019	Dec 31, 2018	Sep 30, 2018	Jun 30, 2018	Mar 31, 2018	Dec 31, 2017
Research and Development	1.01B	1.01B	1.01B	991.82M	972.57M	955.81M	942.79M	981.24M
Research and Development Growth	3.98%	5.82%	7.00%	1.08%	-5.05%	-11.26%	-12.63%	-4.57%
Sales and Marketing	862.08M	858.92M	860.82M	882.75M	933.07M	977.12M	1.02B	1.08B
Sales and Marketing Growth	-7.61%	-12.10%	-15.85%	-18.32%	-18.63%	-19.91%	-18.03%	-15.77%
General and Administrative	416.74M	429.19M	449.08M	439.27M	446.99M	467.86M	468.46M	486.59M
General and Administrative Growth	-6.77%	-8.26%	-4.14%	-9.72%	-11.98%	-9.26%	-9.46%	-6.03%
Restructuring and Impairment	-	15.02M	13.27M	38.78M	41.69M	66.23M	200.01M	178.74M	342.32M	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
Restructuring and Impairment Growth	-	-77.32%	-93.36%	-78.30%	-87.82%	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-

Source: Business metrics provided by Main Street Data and sourced from official company press releases and documents.