Visa Inc. (V)
NYSE: V · Real-Time Price · USD
309.30
-0.35 (-0.11%)
At close: Apr 28, 2026, 4:00 PM EDT
325.00
+15.70 (5.08%)
After-hours: Apr 28, 2026, 7:59 PM EDT
← View all transcripts

51st Annual J.P. Morgan’s Global Technology, Media, and Communications Conference

May 23, 2023

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

All right. Thanks, everyone for filling in here. Always a pleasure to have Visa with us. Jack Forestell's had the pleasure to come in. He's the Chief Product and Strategy Officer. We're gonna do a fireside chat and go through some of the topics that I've collected from the investment community. My name is Tien-Tsin Huang. I cover the payments sector, and if we have time at the end, we'll ask questions, but we've got a lot to get through. Jack, welcome.

Jack Forestell
Chief Product and Strategy Officer, Visa

Thanks for having me.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

It means a lot to me to have you here. There's so much to talk about on the product side. I thought if you wouldn't mind just kicking it off. You've got a great background. I was just saying I know you from, you know, running the merchant business and the merchant acquiring side, you're such an important person to listen to given all the things that have gone on on the merchant side. Of course, you've moved on to product and you've got a big role now with leading up product and strategy. You coming from Capital One especially, I think the background is fun. Tell us a little bit about your mandate at Visa. Maybe let's start with that.

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah, sure. Happy to. Good morning, everyone. Great to be here. As Tien-Tsin said, I'm our Chief Product Officer and our Chief Strategy Officer. With those responsibilities, I lead the teams that develop our corporate strategy, working hand in glove with our business units and our regional teams around the world. I lead the teams that conceive of, develop, and deliver our product roadmap for the company. I've been at Visa for about nine years, as Tien-Tsin mentioned, doing a lot of different things, including running our merchant business, various aspects of product, and then before Visa, was at Capital One for a little more than a decade. Great to be here.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Good. I guess we'll have to start out with some kind of macro question, just to get it out the way, if that's question. I know the U.S. has been very stable for a very long time here coming out the pandemic. A little bit of signs of slowing maybe, but international's been very stable. How does that impact your thinking around strategy both in the short and long term here?

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah, you know, given the seat I sit in, Tien-Tsin, I tend to think about our metrics medium, long-term. It's not that I don't look at the quarterly stuff, I do. When I, you know, when I get our reporting, I'm sort of rifling through trying to find, you know, that essential metric that can get to how are users using our platform on the consumer side, how are sellers using our platform on the seller side, and how we're doing at growing and expanding both the scope of the network and the usage. The best number we probably publish along those lines, I think is processed transaction growth.

If you look at that number, you can go back and look at it over the time series that we published for a very long time. You'll see, we experienced the volatility that you would expect through the pandemic, the boost and then, you know, the lapping effects. Since then, you go back to the middle of 2022 through the end of 2022 and on into 2023, what you'll see is remarkable stability in that number. It's sort of settling in right now at somewhere just north of 10%, which, you know, really reflects growth in the credentialing side, so more consumers carrying more Visa credentials globally, growth in the seller side, so more sellers joining the network, and more transactions happening per user on the network.

That's the, that's the one I look at. Yeah, there's a lot of volatility that happens in any given quarter, in any given month, certainly recently. You know, even going way back in time, there's always a fuel prices are rising, fuel prices are falling. They're falling right now, so we're seeing average ticket comes down. tickets come down, that influences our overall purchase volume. We're lapping some effects of big tax breaks back or big tax refunds back last year at this time, a little shorter, a little smaller this time, so seeing some of that volatility. Underlying the message is we're seeing real stability with the global consumer and the way they're engaging on our platform.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Yeah. The beauty of that metric is cleans out inflation and all these other factors that you just mentioned. You know, we do get a lot of questions, Jack, around all the stresses in the banking system.

Jack Forestell
Chief Product and Strategy Officer, Visa

Mm-hmm.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

All this turmoil that's going on right now with all the regional bank activity. What do you see? What, what does that mean in implications for Visa?

Jack Forestell
Chief Product and Strategy Officer, Visa

I mean, there's obviously a lot going on. Some really serious volatility and significant failures happening in the banking industry. I guess what I'd say though is it's been pretty contained. When I look at us on a global basis, we work with 15,000+ financial institutions. In the U.S. alone, we work with somewhere between 8,000 and 9,000 financial institutions. The volatility has been very concentrated in a small number of financial institutions with a fairly specialist set of circumstances. What we see in thinking about the U.S. business, when we look at our client portfolio, is a really robust set of national, regional, and local banks where we again just stable performance. We haven't seen effects on our payment volumes.

We haven't seen effects in risk to our system. Obviously, we're staring at it, we're looking at it, we're stewarding it, we're managing it. Right now, you know, no significant change as a result of what we've seen in the headlines.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

All right. Great. No, that's the power of scale. Let's talk about consumer payments then. I get this question a lot, Jack, and we just published our handbook looking at penetration and this question, do we see some pull forward in penetration, you know, during the pandemic. How long do you think we have before there is this real conversation of, wow, there maybe isn't that much more penetration left. What's the horizon for you to, as you think about not only the U.S., but just some of these developed markets?

Jack Forestell
Chief Product and Strategy Officer, Visa

The cash conversion.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Back to basics. Gotta still go with the secular stuff.

Jack Forestell
Chief Product and Strategy Officer, Visa

Well, like, Tien-Tsin, I get why the question comes up.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Yeah.

Jack Forestell
Chief Product and Strategy Officer, Visa

Like you started with, "Hey, we had a acceleration. The pandemic pulled forward conversion behavior, so consumers who were not using electronic and digital payments and were using cash pulled forward." We definitely saw that. Mathematically, I understand the question of, "Hey, if there was pull forward and the runway was this long, how much shorter did it get?" I don't wanna be glib, but I'll just tell you, we study this at the country level. We look at what's happened from a cash conversion standpoint, driven by us, driven by other networks, driven by other non-card payment types. I can tell you, yes, the runway got slightly shorter, but the runway was so long.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Yeah.

Jack Forestell
Chief Product and Strategy Officer, Visa

There's so much cash out there that the amount of pull forward that happened hasn't substantially changed it, from our perspective. If you think about it, like even in mature markets around the world, think about Japan and Germany, two of the four largest economies in the world, still cash heavy, right? Think about Latin America, one of our fastest-growing markets. Up until very, very recently, more than 50% of the volume that was running through Visa was ATM transactions.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Right.

Jack Forestell
Chief Product and Strategy Officer, Visa

That's flipped to a little less than 50%, but it's only just a little less, right? We still have an enormous amount of runway in emerging markets. We still have plenty of runway in our mature markets. Even here in the U.S., still lots of runway. Plenty left to do on the cash conversion side of things.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Agreed. Yeah, it's a common question, but, I mean, yeah, that secular trend is your friend as they say. Let's talk about regulation, if that's okay, before we dig into some of the products.

Jack Forestell
Chief Product and Strategy Officer, Visa

That's exciting.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

You know, no conversation here is complete without something on regulation. I always like to talk about whether it was, you know, Al in the seat before and Joe, et cetera, but just where do you think the pendulum is with respect to re-regulation? Does it influence your thinking around product? I'd love to hear your thoughts on Reg II, but maybe just the bigger picture on regulation first.

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah. I mean, certainly we've gotten some more clarity on regulation here in the U.S. That's actually helpful to us. You know, it's always difficult from a product development standpoint when there's any degree of uncertainty at all. The Reg II clarification, at least from my perspective, was helpful. You know, just to dig into that one.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Please.

Jack Forestell
Chief Product and Strategy Officer, Visa

For a second. you know, the Reg II clarification basically said all issuers must enable two unaffiliated networks on every debit card for the purposes of e-commerce transactions. That was very consistent with our understanding and our thinking. it was kind of our expectation and the direction of travel. Most issuers in the U.S. already do it, and we do well, in e-commerce transaction routing. It, it was consistent. We're gonna see some more issuers come into compliance in the coming months. If you think about put yourself in the shoes of a merchant, which I used to run the merchant business.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Mm-hmm.

Jack Forestell
Chief Product and Strategy Officer, Visa

I know what that's like. The decision about routing a transaction is a multivariate decision. It's certainly about the price, and any small price differentials that might exist. It's also really about the quality of the transaction. It's about the likelihood of success of the transaction, and it's about the risk that's inherent in the transaction. If you think about the capabilities that we deliver through tokenization, our real-time fraud scoring capabilities, our authentication capabilities, we really like our capability set, and we think it's part of the reason why we do so well in transaction routing in the e-commerce space. We anticipated it. We're set up for it. We don't see any near-term impacts from it, obviously, we're gonna keep an eye on it and stay very, very close to it.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

I mean, we take it for granted, right? We always talk about dial tone quality and sort of the fraud aspect of it and the payment guarantee. I mean, are those some of the examples, maybe just to dig in on what you just said, that you get with Visa?

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah, absolutely. like I mentioned some of those things.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Yeah.

Jack Forestell
Chief Product and Strategy Officer, Visa

Our tokenization capability we know brings increases in authorization rate. It brings significant reductions in fraud. We couple that with our real-time fraud scoring capabilities. I mean, our ability to take a AI-based fraud model scoring literally of hundreds and hundreds of different variables and deliver that in real time in less than 20 milliseconds to a merchant to help them, or an issuer and a merchant to help them make those decisions is I would say unparalleled. Yeah, it's absolutely a big part of the equation.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Good. Let's stay with e-com. We had Dan from PayPal here.

Jack Forestell
Chief Product and Strategy Officer, Visa

Mm-hmm.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Yesterday. We talked a lot about advanced checkout.

Jack Forestell
Chief Product and Strategy Officer, Visa

Very good.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Sure, no doubt. you know, we just did a survey recently, as well, Jack, talking about how much white space is left for guest checkout. I'm always surprised by how big that number is. I did wanna ask you about Click to Pay and how that fits and how that compares with, you know, the PayPals and some past initiatives around Click to Pay and reducing that friction. It feels like there's still a lot of white space left, tell us what your vision is here.

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah, look, attention, I think you nailed it. We're on a mission to eliminate the friction from digital payments. And it's actually gotten better, through the period of the pandemic. The share of e-commerce payments, digital payments that are happening via card on file, you probably all experience it. You might use the same merchant more often. You placed a card on file. When you go back and you revisit that experience is actually pretty friction-free. We've seen the proportions change a little bit.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Yeah.

Jack Forestell
Chief Product and Strategy Officer, Visa

The white space of guest checkout, as you put it, is still big, and it is still full of friction. That's what we have pivoted Click to Pay to attack. We want when a consumer shows up and starts entering a card number or those name and address, email credentials, Click to Pay can take over and populate, look, you know, hit the Click to Pay directory and populate that information for the user on their behalf. We're working with 50 different enablers, companies like Adyen in 25 different markets around the world. We've got about 19+ thousand merchants live with Click to Pay now, and we're working hard to get it out there.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Is there a timeline that we should think about this, seeing this more in our day-to-day experience?

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah, I mean, we're working on it as we speak. There's definitely a network effect to it and network businesses, you know, always take time. We need to get merchants embedding the experience into their checkout processes. We need to work with our bank partners to get their consumers aware and enrolled in it. It's gonna take a little bit of time. Yeah, you should start to see it more and more in the coming months and weeks.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Good. Maybe bridge into Omni and physical world a little bit. I know Tap to Pay has been a big topic. It's crazy. I still remember Blink back in the day around Tap to Pay. I know the history was always at that, right, Tap to Pay contactless, it would drive more throughput. Back to your process transaction comment to start with. What have you observed? Has there been any difference here? I think there's been a nice step up, especially in the U.S.

Jack Forestell
Chief Product and Strategy Officer, Visa

Mm-hmm.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Any surprises in terms of behavior and follow through?

Jack Forestell
Chief Product and Strategy Officer, Visa

Well, we've been on this journey for a while now. Look, we know tap to pay is just simply the best way to pay. It is so simple, so easy. It's delightful for consumers and for merchants alike. It's tremendous transaction success. I say we've been on the journey for a while. We're at a point where about 75% of our transactions are Tap to Pay at this point. Outside of the U.S., we've seen it play out. We know that when users convert to Tap to Pay, they become more engaged. Most recent numbers I saw were from studying it in the U.S., where a debit user who moves from magstripe or chip over to Tap to Pay.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Mm-hmm

Jack Forestell
Chief Product and Strategy Officer, Visa

Spends an extra $65 a month and has two extra transactions a month. These are, like, real effects that we've seen globally as we've seen those numbers ramp up. Now, you know, that we're at 75% overall, we're still only, you know, the number's escaping me, it's down around 30% in the U.S. We've got work to do. We're hammering on transit systems, which is one of the keys to get that unlock of that, you know, daily use of the tap to pay. You know, the high frequency transactions, grocery, convenience stores, another spot where we're spending a lot of time vending, those places that really get the consumer used to it and comfortable with it, and then you tend to start seeing it spread out.

We're already, by the way, at a place where 80% of the transactions that are happening in the United States are happening in an environment where it could be a tap transaction. We've also got some work to do with awareness on the seller side and the consumer side. I mean, I find myself standing behind people at checkout saying, "No, you can tap it. You can just tap it." You know, that's probably not a scalable way. We're investing in other ways on the awareness front too.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

My kids are doing it.

Jack Forestell
Chief Product and Strategy Officer, Visa

That's great to hear.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Speed people up through the line. Okay, well, that comes back to the whole penetration, even in developed markets like the U.S., right? There's still potential for improvement.

Jack Forestell
Chief Product and Strategy Officer, Visa

Still a long way, yeah.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

I guess, to take away. Okay. I guess we should talk about New Flows. I've talked a lot about customer payments, that's what I've grew up with.

Jack Forestell
Chief Product and Strategy Officer, Visa

Yep.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

New Flows is still growing with the two in front, 20%+. I know Visa Direct catches a lot of attention. The most common question I get, Jack, from investors is really around, you know, FedNow and real-time payments and Pay by Bank and, you know, what does that mean for Visa? What does that mean for, for Visa Direct? Is it possible for you to maybe go through those, why they're similar, different, this push payment concept?

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah, of course. Well, let me start with, you mentioned, real-time payments, FedNow.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Please.

Jack Forestell
Chief Product and Strategy Officer, Visa

Look, we're at a place where most countries around the world have either already or are in the midst of investing to modernize their national payments infrastructure, their ACH infrastructure. The U.S. is absolutely no different. Investments in TCH real-time payments, FedNow real-time payments, in our view, are a good thing. We need modern financial infrastructure in the United States. It will be good for the banking industry, it will be good for consumers, it will be good for everybody involved. It's gonna take some time. In terms of use cases, what we've seen, and again, we've seen this play out in a lot of different markets around the world as the new infrastructure comes online.

What I'd say on use cases it all depends on what problems remain to be solved in the market that you're looking at. There are certainly markets around the world where penetration of financial inclusion in some parts of the population is low, or penetration of long-tail merchants and micro merchants is relatively low for digital payments. In some of those markets, when RTP comes online, it can get used to help solve those problems. In other more mature markets where those problems have already largely been solved, markets like the U.S., a lot of the European markets. We tend to see the center of gravity flow a little bit more into the B2B use cases, commercial use cases, invoicing in places where there's still a lot of friction left in the system.

That's just a little background how we think about the evolution of RTP, depending on the situation the market's in. You come to the Visa Direct. I mean, Visa Direct, it's we like to, I mean, I think of it as a little bit of a Swiss Army knife for high velocity and lower value payments. If you need to get money from A to B, it could be P2P, it could be business to consumer, it could be government to consumer, it could even be me to me, so me to my own account.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Right.

Jack Forestell
Chief Product and Strategy Officer, Visa

In smallish sizes at high velocity, Visa Direct is the way to do it. It is just the gold standard right now, certainly in this market. We've got 60 different use cases up and running across 2,000 different programs. It's a little difficult to sort of reconcile those 60 use cases and 2,000 programs, how will that play out as FedNow and RTP start to stand up, 'cause those actually haven't happened yet. We have these use cases already up and running. Look, the service is reliable, it is resilient, it is robust. It comes along with the Visa brand, it comes along with the Visa levels of security that I've been talking about in terms of the investments that we make overall, and it's up and running, and it's available.

You can use it now, at scale. We're pretty confident in our Visa Direct capabilities, even in the face of the launch of new RTP capability, that's what we've seen around the rest of the world.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Good. I mean, look, TCH has been around for what, five years? FedNow is finally coming. Visa Direct's been out in the wild for quite some time.

Jack Forestell
Chief Product and Strategy Officer, Visa

Yep.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

No, I appreciate you asking. We'll keep watching them, but it feels like we've got some time to go before.

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah, it'll be a little while.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

We can call any changes. You know, I think maybe building on that, Jack, with thinking about New Flows and interoperability, you know, Visa+ was sort of an interesting-

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

. launch and, you know, with PayPal, you've been using it, to interconnect between Venmo and PayPal, leveraging Visa+, which I thought was interesting 'cause that could be sort of intercompany. Talk to us about Visa+ and this idea of true network of networks, interconnections? It does feel like you're getting a little bit closer to the consumer. Talk to us about where you are and how close you are to get to the consumer to effectuate this?

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah. Visa+ is a lot of fun. We just launched it, you know, just weeks ago. I think of it as a new type of credential.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Okay.

Jack Forestell
Chief Product and Strategy Officer, Visa

Bear with me. You know, I think virtually everyone in here probably already have, might actually be in possession right now of a Visa credential. It's represented by a 16-digit number that starts with a four. That enables you to pay, and with Visa Direct, it also enables you to get paid.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Right.

Jack Forestell
Chief Product and Strategy Officer, Visa

A Visa+ is the creation of a Visa+ Payname, which is a new type of credential that can be more intuitive for the user than a 16-digit number. It can be personally identifiable and a little bit more memorable for the user. It is a credential that you could use to pay, but maybe more importantly, get paid. Tien-Tsin, imagine I needed to pay you, and you wanted me to pay you with Visa Direct. You could give me your 16-digit account number-

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Mm-hmm

Jack Forestell
Chief Product and Strategy Officer, Visa

but you probably wouldn't be that comfortable doing it. You might be very comfortable giving me your secure Payname. That's what Visa+ is all about. The first use case that we're really going after solving is one that you just described, which is there are several closed loop wallet environments out there. There's a real problem to be solved. If I'm a part of one of those closed loop wallets and you're a part of another one and I need to pay you, it's actually really hard to do. There's no good way to do it that isn't full of friction.

With Visa+ and that Payn ame construct, it's as simple as I just said, you share your Pay name with me, I send the money to you, it shows up in real time in the balance in your wallet from my wallet. By the way, it's also pretty early days. We're in pilot mode. We're going to learn a lot. We'll learn a lot from our clients. We'll learn a lot from our users. We'll develop it, we'll enhance it, and we'll really see how it goes. We're excited about it.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

I need to think of a clever Visa+ Payname.

Jack Forestell
Chief Product and Strategy Officer, Visa

Grab it before it's gone.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Yeah. I could make a joke about it, but I'm not ready to do it in front of this audience. Good. I think, you know, I would imagine there's some good demand for this. We heard already from PayPal, I guess. Should we expect this to be sort of a step function or incremental in terms of additions, whether it be wallets or, you know, other account-based systems?

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah, I mean, look, I don't wanna get too far ahead of ourselves.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Sure.

Jack Forestell
Chief Product and Strategy Officer, Visa

We gotta prove it out and make sure that it's got resonance and traction with consumers and our clients. Assuming that it does, I'm hopeful that, you know, we get more and more participants on board. You think of it as an open platform play, right? It really creates the ability if you expand it and imagine it in its ubiquitous form, for end users to be able to seamlessly move their money, move their value to the place that they want it to be. If they want it to be in their PayPal account, they can get it there. If they want it to be in their bank account, they should be able to get it there too. That's the vision, again, super early days.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

No, it's fun. It's fun and needed. You know, glad to see that and learn more about it. Let's shift to Value-Added Services. Again, growing very fast, 20%+. Thematically, we've been seeing this a lot, and I sort of blame it on software coming into payments, right? We're really pushing more towards ARPU and Value-Added Services. With Visa's data and scale, it makes a ton of sense to do more on Value-Added Services. Big picture, how would you rank or tell us more about the pieces that are really driving it? Where is the growth potential going forward?

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah. Well, before I dive.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Yeah

Jack Forestell
Chief Product and Strategy Officer, Visa

I would say you're spot on. I mean, there's the Value-Added Services business plays a number of different important roles for us. I'll go through at least four.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Okay.

Jack Forestell
Chief Product and Strategy Officer, Visa

You know, one, it actually helps us work with our clients to grow their business. Like I said, forget about the services themselves for a second. We are mostly developing value-added products and services that are generally in the payment space that we can use to work with our clients and actually make their business stronger, better, grow faster, which then accrues value back to us as their network partner because we're starting to see stronger consumer relationships, seller relationships on their side and more transaction volume pulling through. Stronger customer relationships or sorry, growing our clients' business, is something we probably don't talk enough about when it comes to Value-Added Services business. Two, it creates connectivity and just a stronger set of relationships, more retentive value with our clients.

We're at a place now where about 50% of our clients are using five-plus Value-Added Services. About 30% or a third maybe, are using 10 Value-Added Services. You can imagine as those points of connectivity are happening, those services are contributing to growth in our clients' portfolios. That's bringing us together more closely and creating more of that retentive value. The third one's the obvious. They also create new products and new lines of business for us that drive revenues on a standalone basis and can contribute to the diversification of our revenue portfolio.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Mm-hmm.

Jack Forestell
Chief Product and Strategy Officer, Visa

Lastly, they also provide a platform for us to develop services that, yes, we can deploy for Visa transactions, but increasingly we're also deploying for non-Visa and non-card type transactions. There's a whole set of reasons that we believe the Value-Added Services business is incredibly important to us. Sorry, let me now get to your actual question which I think was, well, what's, you know, what. How's the portfolio doing?

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Mm-hmm.

Jack Forestell
Chief Product and Strategy Officer, Visa

We structure the Value-Added Services business by a couple of client segments and then a couple of vertical focuses. We have a segment that is about our FI and issuing clients, and it's a set of services that we develop there. We have a acceptance business unit that works with the acceptance enabler side of it along with merchants directly. Then we have a vertical focus on risk, security, and identity. Then we have our consulting team that sort of pulls it all together and leverages all those services along with the core and works with our clients to optimize their business. Tien-Tsin, I'd say across the portfolio, it's all doing pretty well. I hesitate to stack rank how things are going.

I might say, look, there are parts of the portfolio that are closer into the core. Within that issuer bucket, there are sets of services that are very close into VisaNet. Think about, you know, us offering card controls or stand-in authorization capabilities for our issuers or even enhanced reporting and settlement and reconciliation in the financial operations of our banks. Those are continuously in demand. We still have a lot of upside there in selling those services in markets where the penetration rates are still very low. There's a little more mature in some of our larger markets, but lots of runway to sell those services in outside of our more mature markets. The risk product set, also very much in demand.

We've had a little bit of a tailwind in the risk product part of our business, particularly in Europe with some of the regulations around Strong Customer Authentication, that required issuers and merchants alike to improve their security and e-com space, our products and services have been vital in actually making that happen. Those are two that are kinda near in on the payment side. We've got our issuer processing business and our scaled merchant gateway business. Those are, you know, big scale standalone businesses in their own right that transcend Visa transactions. They're part of that play that I was talking about where we can deliver beyond Visa and beyond card-based transactions. As I mentioned, we wrap it all together with the consulting side of the business.

Increasingly on the consulting business, we're also pushing into what we call managed services, where we're working with clients to take work off their hands, or place Visa professionals inside those client organizations. It could be in running some of their fraud risk functions and capabilities, or it could be in executing on product integrations to help them get to market faster with some of the other pieces of our value-added services core business.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Good. That's a good summary. I'm just curious, so very clear on the issuing side, things like stand-in processing DPS, so that would be in there. Where would tokenization fall? Would that be included in value-added services?

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah. It's a good question 'cause it's a little tricky one. I mean, I think of tokenization as, you know, as I was describing Visa+, as another credential. Tokenization is like the next generation of our credential infrastructure. It is a secure and programmable credential. Again, that 16-digit number that you all have in your pocket is slowly getting replaced by a dynamic token that is secured by cryptography and that can then be programmed and bound to function in certain ways with specific use cases. At that level, it's really core to who we are and what we do as a payment network. That said, it also represents an opportunity on the Value-Added Services side. There are services like push provisioning those credentials.

There are services like enabling those credentials to be programmed, that can provide the visibility for an issuer client to enable their customers to see where all of those credentials are with card on file merchants and turn them on, turn them off, enable them for certain types of transactions and not. And then of course, we also have a capability that we manage under a brand we call Token ID, which are a whole set of tokenization capabilities for non-card applications. Think payment account tokenization in the RTP space. Yes and no. It's a core part of what we do. We don't tend to monetize the core Visa token directly.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Got it.

Jack Forestell
Chief Product and Strategy Officer, Visa

Where we see that is the monetization comes from the enhanced authorization rates and the reduced fraud that we get in the network, and the takeout that we get on those tokens. By the way, I think we're at six billion tokens placed right now, which is somewhere close to 90% higher than it was a year ago this time. That growth is coming because of that enhanced performance, and we like the model that we're using to monetize that right now. That said, we do think, as I was describing, there's a whole host of Value-Added Services that can come along with the tokenization capabilities that we're deploying.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Okay. Good. Thanks for going through that. You know, when I see $6 billion and these big numbers, it's just hard to fathom some of it, but I also recognize it's a big change, you know, from a credentialing and infrastructure standpoint, which is why I wanted to ask it.

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah, it's been quite a journey. I mean, you know, in the nine years that I've been at Visa, we started from z ero, and zero to $6 billion, even in the space of nine years, is, it's been breathtaking and a lot of fun.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

No, it's a big lift. I have a bunch more questions. We have two minutes left. I thought maybe just we should probably close it out. I know there's so much more to talk about. We're at a tech conference here. There's so many things I'd love to pick your brain on, but what do you think is not talked about enough? What am I not asking you about, as you're sitting here thinking about tech trends in the world in front of us?

Jack Forestell
Chief Product and Strategy Officer, Visa

Well, something you're not asking about, but I can't say it's not talked about enough 'cause I'm guessing it's probably talked about in every room at this conference, is AI. You know, I'm incredibly excited about the burst of activity that's really starting to unfold in the generative AI space, really just in the last six months. Part of the reason I'm excited about it is AI is in our DNA. We've actually been harnessing the power of AI in some way, shape, or form going all the way back to the nineties, and we were using heuristic models and neural nets before it was cool.

We, you know, we've built our own AI and deep learning platform on which we train all those sophisticated fraud and risk management models that I was talking about.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Mm-hmm.

Jack Forestell
Chief Product and Strategy Officer, Visa

You know, we've focused a lot of our attention in the AI space on what I would characterize as predictive AI, the use of deep learning to predict the next data point in a series, whether a transaction is fraudulent, whether I am who I say I am. Generative AI is about actually generating new datasets and predicting a whole new data series. There we just see enormous amounts of potential on a number of different dimensions. I mean, like many companies, we see the transformative potential of creating stronger efficiency within our company and helping our clients do the same, whether it's customer service, anomaly detection, cybersecurity. We believe there's massive application of generative AI to those spaces. We think generative AI can make payments better.

The very models that I talked about, we've got 60 different AI-based models already in production today. We think there are overlays of generative AI that can actually make those models perform better in orchestration with one another. You know, who knows what the world holds in terms of new product development. It seems almost obvious that the process of shopping and discovery and ultimately commerce is going to be transformed by AI and contextual AI. We're gonna make sure that we're ready for that with the best possible embedded digital payments capabilities when that happens, and I think it's probably gonna happen pretty fast.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Yeah. No, it feels that way, especially on the transactional side. We'll hopefully get a chance to talk to you about it very soon on the next session.

Jack Forestell
Chief Product and Strategy Officer, Visa

Great.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Jack, thank you for the time.

Jack Forestell
Chief Product and Strategy Officer, Visa

Thank you.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

Appreciate the conversation.

Jack Forestell
Chief Product and Strategy Officer, Visa

Yeah. Thank you all.

Tien-Tsin Huang
Managing Director and Senior Coverage Analyst of US Payment, Processing and IT Team, JPMorgan Chase & Co

All right.

Powered by