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UBS Financial Services Conference 2026

Feb 9, 2026

Michael Ward
North American Life Insurance Analyst, UBS

All right. Thank you, everyone, for being here with us. I am Michael Ward, North American Life Insurance Analyst at UBS. Very happy to have Voya with us today. We have Heather Lavallee and Mike Katz, CEO and CFO, and we're very excited to be here today. So we'll get right to it. I figured, Heather and Mike, we could start with some key messages, after the 4Q, and into 2026.

Heather Lavallee
CEO, Voya Financial

Yeah. I'll start. And I think the first is that we had an exceptional year in 2025. You look at what we achieved from significant growth in cash generation, $775 million, significantly up from the prior year. You look at the record commercial results that we drove in our Retirement and our Investment Management business, where we now sit at a combined $1 trillion of assets between those two businesses. We had record earnings growth in our Retirement business, and we made a significant improvement in our Employee Benefits margin. And so that carries a lot of momentum for us as we think about. Second major point is, we see a significant opportunity to grow our cash generation into 2026.

So that momentum that we delivered in 2025 will carry us into 2026, really fueled by the commercial growth in retirement and investment management and the ongoing improvement in margin and employee benefits. The third main point I'd highlight is the fact that we have a really strong balance sheet and highly cash-generative businesses, and that gives us a lot of flexibility as we think about how to deploy that capital into 2026. Now, Mike and I have talked about, on our call and in, and in follow-on meetings that we are deploying more capital toward share repurchases in the first half of the year. We've talked about $300 million in the first half, kinda equally split between first and second quarter. But that does not prevent an opportunity for us to be able to do a retirement roll-up.

We've been very clear on our focus of consistent cash generation back and return back to shareholders while still creating optionality for us if we see another opportunity like OneAmerica, which we were really pleased with how we delivered. So I think I'd wrap with we've got a really clear and compelling value proposition for investors: complementary businesses, highly cash-generative, and a really strong balance sheet as an organization.

Michael Ward
North American Life Insurance Analyst, UBS

Great. I forgot to mention, anyone on the line, you can submit questions virtually, and we can take them towards the end, and of course, anyone in the room as well. But thank you, guys. So figured we could start with the core retirement business: strong commercial momentum, record net flows. Thought we could, you know, dive into your strengths there in 2025 and what you're seeing into 2026.

Heather Lavallee
CEO, Voya Financial

Sure. Yeah. As you think about a retirement business, again, our largest business, we've overachieved on the margin targets for the last couple years. So last year, we delivered close to 40% margin, which is above the 35%-39% guide. As you mentioned, Mike, we had record organic growth, $28 billion in flows, and then we added the $60 billion of OneAmerica flows on top of that. So you just think about that growth of close to $90 billion of assets. We added close to two billion participants. We're sitting close to 10 million participants. And so we just think this is a big business for us where we've got a lot of scale. We've got a lot of commercial momentum. Our retention level remains really strong.

As we think about the investments we're making in wealth management, that allows us to both fortify but continue to be able to grow the business and serve our clients much more holistically as we continue to scale and grow that business.

Michael Katz
CFO, Voya Financial

Yeah. And we, you're not gonna hear from us talking about big expense takeout programs. It's not, not really what we have planned. What we have planned is just consistent discipline around how we run the franchise. And retirement being the biggest business, obviously, we see opportunity there. And to Heather's point, I mean, it's why we're seeing margins above our target range. I mean, certainly a lot of success around the OneAmerica transaction. We're moving into year two. So that piece is gonna give us the ability to get into even more integration and opportunity. So that allows us, to Heather's point, to both invest for growth at the same time we're maintaining strong margins and growing earnings.

Michael Ward
North American Life Insurance Analyst, UBS

Maybe just on OneAmerica, I think that was a, you know, pretty solid deal, and a true, you know, a tremendous add for you guys. Just kinda wondering, you know, any key learnings so far. I do wonder if we could go into maybe the potential for other assets out there that might exist similar to OneAmerica, but maybe we could dig into that deal a little bit.

Heather Lavallee
CEO, Voya Financial

Yeah. They all start. And Mike can certainly add. So if you think about OneAmerica, we had set out targets of $200 million of revenue growth, $75 million of earnings, about 90% planned retention. And we have significantly exceeded the revenue and earnings targets we set. But I think even broader than that, so we achieved financially. The team did an excellent job with the integration. So we are at the point right now where we've completed two of the four integrations. The retention is incredibly strong from those. We've got clients that are really pleased with the additional capabilities that we've added for them, just being an at-scale retirement provider. But we've also added new capabilities for clients: the ESOP plan. We've added distribution through the Edward Jones relationship.

And so this is a something that not only had, you know, over 30% unlevered returns for shareholders, but it really positioned us in the market to be viewed as a net consolidator and a, you know, a firm that is gonna be growing in the space. And so that's something that has resonated with clients and advisors. And, you know, I think as we look at opportunities for more OneAmericas, you know, we're certainly active in the market. We see that if you think about the industry in a whole, it is in secular consolidation, right? There are roughly 60 different retirement providers, and the top 10 control 80% of the assets. And we squarely sit as a top five provider. So we are truly a grower, a consolidator. And those bottom 20, it's gonna be very hard to continue to compete.

So we do see opportunities. Maybe the final thing I'd mention is that we do have a very high bar for M&A, right? Obviously, OneAmerica was really a terrific acquisition for us. We wanna make sure we're disciplined, and you can never necessarily control timing. So we're active. We're gonna be disciplined, and we're gonna look for more opportunities to do further roll-ups.

Michael Katz
CFO, Voya Financial

I mean, Heather, you hit it all, right? I mean, the only thing I'd be doing right now is just reinforcing it. I mean, tremendous returns out of this opportunity for us. And I, I get excited 'cause we're into year two on this. So there's gonna be more things that get unpacked by the teams as they have the opportunity to further optimize the asset. And then, Heather, to your point, like, we're gonna be incredibly disciplined, right? I mean, and we, we the returns on that particular transaction, well above our return on equity. So this is one we felt like looking at the execution risk around this relative to the return made a ton of sense. To Heather's point, there's going to be more opportunity, but what you should expect from us is we're gonna be incredibly disciplined about it.

So when we talked about, and Heather just mentioned earlier, the $150 million of return to capital through share repurchases quarter one, we do it again in quarter two is because we don't see anything imminent right now. But that doesn't mean that there won't be opportunities as we move forward throughout the year, especially when there's a lot of volatility in the markets. That tends to shake out some of these opportunities. But we can also participate in those bolt-ons and still return capital at the same time. So that gives us a lot of flexibility. We feel like we have a lot of flexibility coming into the second half of the year. And frankly, you know, we have the earnout already set aside.

When we come out of the end of the year with approximately $400 million of excess capital, that includes the earnout that we expect to pay later this year.

Michael Ward
North American Life Insurance Analyst, UBS

One of the things I'm kinda wondering is so record keeping is consolidating. There's some competitors that are more actively trying to consolidate, but there's not a ton, right? So I'm just curious how that competition has developed for these targets.

Heather Lavallee
CEO, Voya Financial

Yeah. I think there are some that are really just looking for a large-scale acquisition, right? We've seen a number of those over the past four or five years where they're sizable. So I do tend to think that, you know, the very large want to do something that is, you know, of a significant takeout. I think for us, we're more uniquely positioned to pursue the bolt-ons because, you know, if I go back to OneAmerica, one of the reasons why we were the one who, you know, kinda were victorious in being selected for that is, we had a good relationship with OneAmerica. And they wanted to have a really good home for their clients and for their employees. And so the culture matters.

So that's something where when we go through these and we treat people well, we executed really well on the technology migrations, positions us well to be able to do more of those. And so I just think there's gonna be different types of buyers in the space. And it's one where, you know, people are gonna, I think, continue to be disciplined around it. But I just think that you've got some focus on the large end and not as many that are gonna be focused in on the spot where we're pursuing.

Michael Ward
North American Life Insurance Analyst, UBS

Okay, so maybe on the next sort of stage of the retirement phase, but wealth, I think, is an exciting area of focus for the industry, specifically for you guys. Wondering if you could maybe give a quick rundown size and scope of your wealth business, today.

Heather Lavallee
CEO, Voya Financial

Sure. Yeah. Maybe I'll start, and then maybe Mike can hit on the investments and the returns. So first, one of the things we wanna be very clear on is our wealth management business is an established business. So we talked about on the call $200 million of existing revenues that are coming from retirement. You think about that as roughly 10% of that business. And so we're not building from greenfield. And I think that's a really important point. As you think about where we're growing and why we think we're uniquely positioned, when we talk about 10 million participants in retirement, 20 million across the workplace, these clients are looking for support, advice, and guidance from us. So we've got a bit of a captive audience. And what has been a limiter is just the number of advisors, being able to scale and reach to serve those clients.

So for us, making thoughtful investments to grow our field and phone-based advisors, is gonna allow us to serve those clients in a broader way. And again, they're looking for us to do this. We also don't have distribution and acquisition costs the way some other wealth managers do, where they've gotta go out and really try to generate the leads. We have this existing population for us. And maybe the last bit, and I'll toss it over to Mike, is we're being incredibly thoughtful as we think about the investments, how do we fund those, and what we expect to get from returns from this business.

Michael Katz
CFO, Voya Financial

Yeah. And to that last point that Heather referenced, you know, we view this as a business that's gonna be at or better than the margins we report in retirement over time, right? Obviously, there's gonna be a bit of a J-curve as we invest this year. But as we were talking about earlier, I think a lot of people asked us a number of questions around how much we were investing in third quarter. We were very transparent around that. But what we didn't get as deep into was, look, we were right in the middle of planning, and the teams were thinking about, okay, how do we self-fund as much of this as possible? And that's the work that, you know, really happened over the course of the fourth quarter.

And so that's the mindset we have coming into this year is that while we're investing within this wealth management business, we see 20%+ returns out of this. We feel very good about where we're investing, both from a technology, very targeted. And then as we're adding advisors, making sure that we do that with an eye towards the productivity gains that we expect to get with every advisor that we bring in or existing or have from an existing perspective, we feel good about that. And we have a lot of flexibility on how fast we hit the gas or if we wanna hit the brakes a little bit throughout the year. But it's a tremendous opportunity for us. That's why we're leaning into it.

We see it as one of the key reasons why the retirement business goes from more a low-single-digit revenue growth type of business to more mid-single-digit over time. That's why we're making the investments along with the customer reasons that Heather just, just called out.

Michael Ward
North American Life Insurance Analyst, UBS

And I feel like one sort of distinction that I think is important as we think about this for Voya, but wealth management is a broad term, right? And we, you know, UBS is a significant one, right? That caters to a specific set of clients. Whereas having that, you know, the foot in the door on the retirement side, the average sort of 401(k) customer that might literally not know what to do with their retirement savings once they retire, there's real value in just being there, I think. And I'm not sort of pitching your product, but, you know, having someone on the phone, you know, able to say, "Well, you could consider this or this," right? I think that's a sort of that, that is kind of that market is underserved. Would you agree?

Heather Lavallee
CEO, Voya Financial

I absolutely. And Mike, as you think about it, so exactly to your point, we're targeting a different client than many of the other wealth managers that may be focusing in on the ultra-high-net-worth individuals. We're focused on mass affluent, which is your average worker who is sitting inside a 401(k) plan, a 457 plan, of various ages. We actually are very excited about the millennial population. This is a population that does not have access to advisors. They're very often gonna look to their employer. They're also gonna look to different digital tools.

So as we think about what we're building here, it is having, first, field and phone-based advisors that can service those clients either face-to-face or over the phone as they're looking for, "What should I do with my old 401(k)?" or, "I'm approaching retirement," or, you know, "How do I think about how, how do I think about planning?" We're also the digital is so important because, again, you've got a client base that it that wants to do things in a much more digital-savvy way. So that's why investing in the digital self-service is so important. But the third element of this is and something you're gonna hear us get a little bit louder about is we also have proprietary products that we sell through third-party distribution. And those are also a significant portion of that $200 million of revenue.

So as I think about where does the revenue go, grow here in terms of how we serve those clients, it comes through, you know, rollovers from the DC business. It comes through us being able to do retail planning, for those clients. So think about held-away assets, or it could be it could be rollovers from another retirement plan. But this third-party proprietary, where we're where we're able to distribute our own mutual fund IRA products into third-party, advisors is creates a very compelling opportunity for us to serve in a more broad way.

Michael Ward
North American Life Insurance Analyst, UBS

Yeah. I'm, I'm gonna jump ahead to actually that sort of topic. You touched on the Millennials.

Heather Lavallee
CEO, Voya Financial

Yeah.

Michael Ward
North American Life Insurance Analyst, UBS

I think that when we talk about record keeping, one of the things that comes up is the large population of Baby Boomers, the assets they've accumulated. And, you know, they're, I think 11,000 are retiring each day at this point. But what we rarely talk about is the generations under them. You know, I'm a Millennial. I started contributing to a 401(k) early 'cause that's what we were taught, right? Whereas Boomers earlier in their careers may have had pensions. They actually didn't even contribute as early, even though they do have, you know, accumulated wealth at this point. So, I just feel like that part isn't talked about as much. And at the same time, the earlier generations are earning more, right, and saving more.

I was wondering if you could sort of comment on that and, and that dynamic in terms of the outflows versus the inflows that you're seeing?

Heather Lavallee
CEO, Voya Financial

Yeah. And I think I'm glad you brought that up because there has been such a focus on the Baby Boomers and the headwinds in retirement. And I think we miss the fact that by the time we get to 2028, the Millennials will represent the largest portion of the workforce, which is close to 50 million workers. And then you think about the Gen Z population, you know, 5 years later, the Gen Z population, that's another 50 million. So this is a younger generation that is actually focusing in on active savings. We're seeing a lot of younger investors and younger savers that are actively engaging and being able to first take advantage of the employer doing auto-plan enrollment, auto-escalation. So they're learning the discipline around saving, being part of the retirement plan.

But they're also much more open and engaging with IRAs and Roth IRAs and thinking about investing in a broader way at a younger age. Many of these populations have grown up in an era of having higher student debt. So as they are coming into a phase where they're starting to see higher earnings, they're seeing the importance of engaging not only in the retirement plan and the broader benefits, but really in engaging with financial planning earlier. So we're really focusing in on that 100 million population that is fast approaching in the workforce. And how do we engage them? And I'd emphasize the fact that this generation does not have access to advisors, right? I've talked before of I have two boys, almost 24 and 26. And who do they co-call when they've got a question about the retirement plan?

Of course, they call Mom, right? And really understanding, but they're very active on, you know, how much should I save, and should I max out, and how are they thinking about it? And we wanna be able to give them more access to advisors and planning in a more democratized way than it exists.

Michael Katz
CFO, Voya Financial

Yeah. The only other piece I would add, Heather, is that third shot on goal, right? So we're focused on the Millennials. We're focused on that mass affluent today. But as the Baby Boomers age, there's gonna be a transfer of wealth as well that's gonna happen throughout all of that. And I think, you know, as part of what we think about more on the longer term of the investments on the wealth management side, well-positioning us for that transfer of wealth to be able to take advantage of it.

Michael Ward
North American Life Insurance Analyst, UBS

Yeah. Totally agree. So defined contribution sort of as a, as a topic, it feels like it's been in the news more frequently, you know, last 12 months or so. Department of Labor sort of being more active in defending employers, you know, private credit, of course, inclusion i n, in some of these products. The White House having ideas about helping people access liquidity for home purchases. So my question is, how do you see these different topics? And do you think that, you know, this business I think it is exciting, more exciting today than in recent history.

Heather Lavallee
CEO, Voya Financial

Yeah. I think the one of the things that is central to all of these themes is that retirement is at the crux of financial well-being for the American worker. And what we're seeing is if you think about the changes the administration is doing with the Department of Labor, there has been a lot of pressure on the plan sponsor, their role as a fiduciary. There's been a lot of lawsuits which have made them a little bit more difficult to engage in certain investment vehicles or thinking about, you know, what is the fee structure. And so I think, number one, we see a more favorable environment for the plan sponsor and the fiduciary. You know, perfect example is, you know, the direction of being able to, you know, create legislation that is allowing private credit inside these plans.

We are having more and more clients who are asking around, how do they best engage, you know, having them part of an Advisor-Managed Account today, but being embedded in a Multi-Manager Target-Date Fund solution is something that they find quite appealing. And so having a, you know, a regulatory and legislative environment that is shifting, I think, is favorable. The second is a lot of the other focus you, you know, you think about. I know recently, there's been focus around retirement savings. And, you know, is that a vehicle for, for, you know, purchasing homes? I, I think that, that takes away from all of the legislation that's passed in the recent years of the SECURE, you know, 1.0 and 2.0 plans that have been really promoting increasing ways to drive more savings into retirement plans.

And so, you know, we see that the retirement plan environment is incredibly favorable. I think what is central and, again, hearing the administration now talk about retirement plans are working quite well. You look at the account values have grown tremendously the last couple of years. People are saving more. So I think it goes to your point, Mike. I think this is an incredible industry and an exciting industry for us to be in. And being one of the top five writers and having this be our largest business really positions us to continue to grow in a space that is so central to financial well-being for the American worker.

Michael Ward
North American Life Insurance Analyst, UBS

Great. Maybe we could pivot to Investment Management. Definitely exceeded organic growth targets in that segment. That's been a certainly a bright spot for you guys. I think you or, you know, we saw you launched active ETFs. Like we said, you're engaging on the private side more. Anything else in the pipeline? Well, maybe we could sort of touch on those, but—and any other thing else in the pipeline?

Heather Lavallee
CEO, Voya Financial

Yeah. Maybe I'll start, and then I'll toss it over to you, Mike. I think with investment management, so first, two fantastic years. Really thrilled with the business that has been outpacing the industry in terms of organic growth. We've had steady margin improvement, really strong earnings, terrific team we have on the field. And as you think about where we've had success and where we expect to continue to have success, first is in the insurance channel. You know, we're serving close to 80 distinct insurance clients today. We see an opportunity to continue to broaden those relationships with those clients. So insurance channel is incredibly important as a first pillar. Second is the continued growth in private and alternatives. Much of that is into those insurance clients. But again, we think we're well-positioned there.

Third focus is around the expansion into the U.S. intermediary market. And so now, that's why the launch of the active ETFs was so important. But it dovetails really nicely with the focus on the crossover between our retirement and our wealth management business because as we continue to, you know, expand our wealth management business, that is a great distribution avenue for our investment management arm. You know, and then finally, as we think about the continued growth in the international space with our Income and Growth franchise, bottom line is we've got a lot of breadth and depth and scale across this business, to be able to set us up for continued growth.

Michael Katz
CFO, Voya Financial

Yeah. And I just a couple of things, I think. 2% organic growth, that's our long-term target. Nothing to change there, even though we had a fantastic 2025. I think what gives us a lot of comfort is we're not relying on one particular channel or one particular distribution outlet. It's very broad-based. Like, we're doing it internationally. We're doing it domestically. We're doing it, you know, across the different investment channels. And so whether it's retail or institutional, I think that gives me a lot of comfort that it's gonna continue in 2026 and beyond. And to Heather's point, a lot of it is also on the partnership side. You know, we do leverage the retirement business to help Matt do what he wants to do in the insurance channel because sometimes we don't manufacture every solution. We understand the liability side.

And so we understand how to build an asset portfolio around what's needed for other insurance companies. But sometimes we're sourcing those other assets from other manufacturers. And it'll be true with the retirement business over time too as we talk about alternatives, you know, getting an opportunity to be in retirement plans more and more in the future. So that's the playbook we've had for a long period of time. I think it's working. We've had two great years under Matt's leadership. And, you know, we expect a third.

Michael Ward
North American Life Insurance Analyst, UBS

I guess pivoting or, you know, continuing on with that, is it safe to say between retail and institutional sort of equal push, or, or is it kind of a pivot towards one or the other?

Michael Katz
CFO, Voya Financial

I mean, institutional's been where we've been quite successful, right? I think, so when you think about retail, we've really been able to attack that in two ways. One, obviously, with the AGI, AGI partnership and internationally. And then retail, it's been just a constant, steady push. And I feel like that you mentioned active ETFs. That's certainly gonna help us. Some of the products that we've acquired through the AGI piece, you think about income and growth and getting more momentum in the U.S. around that particular product. So retail U.S. is one we've been more focused on as that's typically been the laggard in the past but was not the case in 2025.

Michael Ward
North American Life Insurance Analyst, UBS

Okay. And maybe just because they're here at the conference, but the Blue Owl, curious how that partnership's going so far, anything new to report there?

Heather Lavallee
CEO, Voya Financial

Yeah. Our teams have been actively working on product launch for the first half of 2026, which is the Multi-Manager Target-Date Fund. We already have it embedded into Advisor-Managed Accounts. And you know, kinda going back to the thesis of why we selected them as a partner is we have some very, very good capabilities on the private side. We thought that much of what they brought in was complementary to that. And again, when you think about this in a multi-manager vehicle, the fact that we can leverage the best of the organization to kinda build a product together that we can bring to the market in the DC space, we're excited about what lies ahead.

Michael Ward
North American Life Insurance Analyst, UBS

Great. Maybe we'll just do a quick pause. Any questions in the audience before we move on? All right. And just to remind, oh, we do have some questions. No, we don't. All right. So, pivoting to EB, S top L oss. Thought maybe we could refresh key messaging from the fourth quarter, you know, what. And the reserve actions, right, and what drove those?

Michael Katz
CFO, Voya Financial

Yeah. Happy to, Michael. First, just when we talked about on the call was that if you look at where claims are coming in with the 2025 business relative to 2024 business, it is modestly better. But what we talked about on the call is, like, we're in this kinda once-in-a-generation type healthcare backdrop. And the range of outcomes around stop- loss business today is much different than what we've seen pre-COVID. We typically talk about a three-point delta on our target range is 77-80. That's what we're trying to price all our new business at. But right now, it's probably something double that, especially coming out of the fourth quarter. We see a lot of claims experience coming in the first quarter, a lot come in the fourth quarter. Third quarter, typically, we're about a third complete on a paid basis.

Fourth quarter, we're about two-thirds complete. We expect to be about 90% complete in the first quarter. So given the range of outcomes, given the importance of making sure that Stop Loss doesn't take us off course in 2026, we wanna be on the higher end of that best estimate reserve range. So that's what we did. I think there was, you know, some confusion around where does the January 2025 business finish versus where is it reserved at, at this point in time? We need to see the first quarter play out. But importantly, we feel like we've taken the right actions to put ourselves in a position again so it doesn't take us off course. You look at EB, 2024, we had $40 million of pre-tax adjusted operating earnings. It was over $150 million in 2025. We expect an improvement in 2026.

And so this is just part of that road to recovery within EB. And we continue to take the right actions across the three dimensions of what is gonna fix it. One is pricing. One is how we're doing our risk selection. And third is making sure that we're reserving for the products appropriately.

Michael Ward
North American Life Insurance Analyst, UBS

So I, you know, I spoke with a couple stop-loss brokers and actuarial consultants. And at least the sense is that it seems pretty clear that the underlying claim, you know, volatility, I guess, you know, higher, more expensive claims, and the frequency, right, seems like it's probably gonna persist. But the beauty is it's a short-tail product. You know, you have been, obviously, you know, taking rate where necessary, managing the book. And just kinda wondering, you know, though, should we expect to, you know, 'cause the cohort that I was speaking about sort of expects this to persist. Makes sense that you can attack that with rate. And your competitors are also seeing it, right? I think that's been pretty clear, right?

Michael Katz
CFO, Voya Financial

100%. And we expect the same in the near term, we expect the same thing. You know, we expect enhanced volatility around this product line. It ties to just the comments on reserves I just made. You know, and I do think particularly at the end of 2024, there were a lot of questions. Folks thought this was a Voya-only issue. I think in 2025, people, you know, realize what's happening in the healthcare backdrop and what's happening around Stop Loss. We actually got a 21% rate increase in on the January 2025 business. It was more difficult because we were one of the only ones going out with that kinda rate. And the persistency on the block was 2/3. You know, we're typically in the 70%-80% range. When you look at what we did in the January 2026 block, we got 24%.

But because you see other companies doing the same thing, we were able to hold premiums relatively stable. We were able to hold premiums stable versus being down in January 2025. And so I think that speaks to what, you know, you're alluding to, Mike. And the other piece I'd say too is we're still seeing a ton of RFPs on this product. RFPs are up meaningfully. And when we look at the need in the market for this type of product, it's never been greater because, you know, a lot of people are focused on Stop Loss. What we're focused on is our customers and trying to help them manage through what's happening from a healthcare backdrop. And what they want is they want stable benefit spend.

And so they're willing to spend 4%-5% of their benefit spend on healthcare to get a Stop Loss product to lock in what it's gonna look like them for the year. And so the values there, the RFPs are up. And that also lets us get, you know, better on the risk selection. And so we feel like we've made progress in 2025 with the teams on making sure we're even better around risk selection, more thoughtful about things that are happening in the marketplace. We've talked about cell and gene therapy. We've talked about cancer in younger ages. Those themes are elevated. And so we're taking the tack that we wanna protect the balance sheet, margin over growth. And so those are the actions we're taking.

But just circling back to where we started, Mike, we think it's gonna be like this for a little bit for sure. Over time, I think manufacturers are gonna figure out ways to just balance things back to the way they were and make sure profit margins get to where they should. That's not a matter of if. It's just a matter of when. But it will take a little bit of time. And that's why we talked about a two-year progress.

Heather Lavallee
CEO, Voya Financial

Yeah. And one thing I wanna emphasize, I think it's really important, is we effectively made progress on Stop Loss, as you said. Two years, we made really good progress in 2025. We're not declaring victory. But it didn't take us off course for delivering on an exceptional year in 2025. And we think that we've got it ring-fenced. We think we're effectively managing it, that it's not gonna take us off track with our cash generation in 2026. And I do think that's incredibly important. There is more work to be done. We're seeing the market harden. We're seeing a lot of companies that are leaning in doing the same thing.

And so the most important message is around the fact that we do think we've got this managed, and it's not something that's gonna throw us off as we think about what we're aiming to deliver for 2026.

Michael Ward
North American Life Insurance Analyst, UBS

And that's sort of the, you know, a segue into the next part. But I guess I just wanted to, you know, reiterate the value proposition at for Voya for the IM you know, your customers, the employers. Stop Loss is one of several products that you offer. And at least as I understand it, you know, when you're sitting down and speaking with your, you know, the employers and working obviously, they're under pressure. I would think that the Stop Loss product is still advantageous relative to health insurance plans. You know, that's certainly an area of pressure. But you know, you I guess it could be an opportunity. Maybe I'm thinking about it incorrectly. But let's say, you know, you have maybe a little bit of lower profitability than you'd like with one customer.

But they're a, you know, they're a record-keeping customer or they, you know, they participate elsewhere in EB. But how does that interplay factor in for you guys?

Heather Lavallee
CEO, Voya Financial

Yeah. I think that as you think about Stop Loss, this is a product that most other benefit products, the HR head is the decision maker. This is one where it really comes down to the CFO often making a decision. So it's gonna have a different focus. Of course, benefits person is still having a decision in it. But because of that and given the fact that this is the most significant spend, it does go to a few points Mike mentioned, is that, number one, the demand for self-insured is up because many employers cannot afford the fully insured plan. So we see that continuing to grow. There's a scarcity issue. There are fewer providers that offer this. So that scarcity gives us the ability to leverage the fact that we are in the market.

We can be more, I think, you know, disciplined and selective as we're looking at RFPs. But as we're working with brokers and employers, we are focused in on that broad bundle. So how do we leverage the scarcity fact that brokers have access to our product, employers have access to our product to be able to grow in the other lines of employee benefits or even scale it more broadly across the workplace? What we don't wanna do is to sacrifice margin in that focus. And so it still continues to be margin improvement over growth. But we do think there is a broader leverage with brokers.

Michael Katz
CFO, Voya Financial

Yeah. We think that's a shift, right? If you go back years ago, probably not the case as much. But we think just given all the points Heather just made heading into 2026 and what's happening with the market, we think there's a shift in that regard.

Michael Ward
North American Life Insurance Analyst, UBS

Okay. Great. Just a reminder, we can take any virtual questions in the last five minutes here. Oh, we do have a question from the audience here. Just one second.

Speaker 4

Thank you for that. Just, like, other people are suffering in, in this Stop Loss business. And I know you as well, but, like, you don't have the, like, the same market shares you might have in other businesses. Like, in terms of in terms of the industry sorting itself out, you know, would you would you consolidate in this area to become bigger, to own it, or would you be con you know, lose that business? Like, how much would it hurt you to not have that business? And then, I guess, linked to this, you know, this increasing cost of healthcare, you know, how much do you think it's structural versus just a passing phase?

Heather Lavallee
CEO, Voya Financial

I think, I guess, the first bit of the question is we're sitting today about a $1.2 billion-$1.3 billion book. You know, we're a scaled provider in the market. And so from our perspective, we'd frankly rather lose a little bit of that to be able to improve the margins. You know, one of the things that Mike and I have said for years is this is a business where when running at normal loss ratios, we didn't necessarily need to capture market share to continue to grow it because you've got the leveraged trend in that. So that continues to be our mindset. But we've been focused on, frankly, reducing the exposure to any bit of volatility that comes from Stop Loss and growing the revenue and earnings in, frankly, the fee-based businesses, retirement wealth management, investment management.

And we still think that it is key to the point we've just been discussing; it's an important product for employers and for our employee benefit business. But you know, really finding that right balance to it. And then to the point about, is this, you know, how do we see this? Is this just kind of a new normal of a trend? I think to Mike's point, and I'll let him add, is that you know, the higher claims costs we're seeing; we probably need to expect that this is the new normal, that we're seeing more people with diagnoses. We're seeing increases in costs. I do think that the industry is gonna figure it out and that we will get our arms around it from a pricing standpoint, from managing it.

But we, you know, the days of 5%-6% medical trend are probably in the distant future for a period of time. But I think that we can absolutely get our arms around it and manage that. And I think the industry will as well.

Michael Katz
CFO, Voya Financial

Yeah. Maybe just two builds. I think first, we have about a 4% market share in Stop Loss we have for a long period of time. There's only a handful of companies that have that kinda scale that are offering Stop Loss to self-insured employers. That's important because this is a law of large numbers game. Like, and you'll see it sometimes. People try to get in the business. We get a lot of volatility. They're out. Not just now. That's happened over decades. So you need that scale to be able to be competitive in the space. To Heather's point, this margin over growth concept, you know, there are well-running cases we're happy to have in the book. But there are cases that are poor performing.

And if we feel like we don't get the rate or we don't like the risk, we're okay not having that in the book. That's what we should do, you know. Longer term on the healthcare side, I don't think Stop Loss is gonna be, you know, really the barometer for it per se. But because, as I mentioned, the percentage of premium relative to benefit spend is, it's still relatively modest. So it's a really good trade for employers. So even though you see these big rate increases, it's, you know, it's something that CFOs are happy to spend. I think it's more a question for healthcare. Like, can they continue to roll out at high single digit, 10% single dollar inflation? Like, over time, I think that gets difficult. That's why that's a big conversation in Washington.

Michael Ward
North American Life Insurance Analyst, UBS

Great. So a minute or so left here. But capital generation, capital return, one of the things that's resonated with me is your, you know, your being vocal about your consistency in capital return. So thought we could sort of end it with the outlook there.

Heather Lavallee
CEO, Voya Financial

You wanna start on it ?

Michael Katz
CFO, Voya Financial

Yeah. And we've been touching on it. And we've talked about it, whether it's the capital return in the first half of the year. We've talked about it from the perspective of being able to do bolt-ons and still be returning capital through share repurchases and dividends. We think we're very well positioned for this. And I think, you know, as Heather and I talk about it, we're like, even though we're looking at bolt-ons, it's like there's no company we know better than Voya. And it's trading at, you know, we got a return on equity close to 19%. You all know the multiples. And so it's just hard not to wanna do that. And, you know, so that's what we're doing. And we'll continue to update you along the way.

But, that's gonna be a big part of the value proposition along with just growing cash generation, as you talked about, Mike. We feel like we're gonna do that in 2026, more than we had in 2025. And we're gonna do that through the commercial momentum, the expense efficiencies across retirement and IM, and continue to get the improvement in margins in EB. So, you know, the roadmap is there. We're just gonna go out and execute on it.

Heather Lavallee
CEO, Voya Financial

Yeah. And I would just close with, you know, I think it is such an incredible value proposition. You think about cash generation that we're committed to and we're delivering on. As Mike mentioned, the cash generation and the high ROE, it's hard to find a value and an opportunity like that in the marketplace. And, you know, we think that it's incredibly compelling. And we're gonna lean in to purchase our own shares. And, we hope you will as well.

Michael Ward
North American Life Insurance Analyst, UBS

Great. Thank you, everyone.

Michael Katz
CFO, Voya Financial

Thank you.

Michael Ward
North American Life Insurance Analyst, UBS

Thank you, guys.

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