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Earnings Call: Q3 2019

Nov 6, 2019

Operator

Good afternoon. My name is Tamara, and I will be your conference operator today. At this time, I would like to welcome everyone to the Workiva Inc. third quarter 2019 earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question-and-answer session. If you would like to ask a question during this time, simply press star followed by the number 1 on your telephone keypad. If you would like to withdraw your question, press the pound key. Thank you. I'll turn the call over to Adam Terese, Director of Investor Relations. Please go ahead.

Adam Terese
Director of Investor Relations, Workiva

Good afternoon, everyone. Thank you for joining us for Workiva's third quarter 2019 earnings conference call. This afternoon, we'll begin with comments from our Chief Executive Officer, Marty Vanderploeg, followed by our Chief Financial Officer, Stuart Miller. Then we will turn the call over to questions. Also on the line today is Jill Klindt, Chief Accounting Officer. A replay of this call will be available until November 13th. Information to access the replay is in today's press release, which is available on our website under the investor relations section. As a reminder, today's conference call is also being broadcast live via webcast. Before we begin, I would like to remind everyone that during today's call, we'll be making forward-looking statements regarding future events and financial performance, including guidance for our fourth quarter and full fiscal year 2019. These forward-looking statements are subject to known and unknown risks and uncertainties.

Workiva cautions that these statements are not guarantees of future performance. All forward-looking statements made today reflect our current expectations only, and we undertake no obligation to update any statement to reflect the events that occur after this call. Please refer to the company's annual report on Form 10-K and quarterly report on Form 10-Q for factors that could cause our actual results to differ materially from any forward-looking statements. Also, during the course of today's call, we will refer to certain non-GAAP financial measures. Reconciliations of non-GAAP to GAAP measures and certain additional information are also included in today's earnings press release. With that, we'll begin by turning the call over to our CEO, Marty Vanderploeg.

Marty Vanderploeg
CEO, Workiva

Thank you, Adam, and thanks to everyone for joining the Workiva third quarter 2019 conference call, which is our 20th quarterly financial release as a public company. We are proud of our third quarter, which exceeded guidance for revenue and operating results. In our last call, we discussed our four growth vectors, Wdata, EMEA, Integrated Risk, and Global Statutory Reporting. We are pleased with our progress this quarter across all four vectors. Wdata is increasing the number and size of deals across many of our solutions because it enables our customers to integrate their systems and applications with our platform. With new capabilities, including automatic data updates, workflows, improved connectivity, and risk and controls integration, Wdata is changing the way people work.

The City of Missoula's financial reporting supervisor spoke at our user conference in September about how he previously copied and pasted up to 60,000 lines of data and then hand-checked the resulting reports. Now, the city uses Wdata to automatically update their reports from their source systems daily, saving time and reducing errors. Demand for our current solutions is driving strong bookings growth in the EMEA region. At the same time, Europe's impending ESEF regulatory mandate is increasing our number of meetings with customers and prospects as they prepare for their first ESEF filings in 2021. Therefore, we continue to ramp up sales and support in EMEA. We also continued to see solid bookings growth from our Integrated Risk solutions, which include SOX, audit, and enterprise risk management. In addition, we are expanding our Integrated Risk solutions into EMEA and the U.S. federal government.

We are very pleased this quarter by our go-to-market results in Global Statutory Reporting. We continue to validate demand for our platform to streamline multi-entity reporting in numerous jurisdictions. We are aggressively pursuing this large, underserved market. We continue to augment our sales and delivery channels with advisory and service partners. We recently announced a strategic alliance with Deloitte, which adds our platform to their portfolio of solutions for financial transformation. In addition, at our September user conference, we named KPMG our Global Partner of the Year. Last month, we received FedRAMP moderate authorization, which recognizes our work to further strengthen the security of our platform, benefiting all of our customers. This higher level of authorization enables us to help federal agencies connect, control, and report up to 80% of their information types.

In addition, many commercial enterprises consider FedRAMP the highest standard of security assessment, authorization, and continuous monitoring for cloud software. We are thrilled with our largest ever Amplify user conference in September, where more than 1,800 customers and industry leaders spent three days with our R&D and customer teams. As I visit with customers and prospects, I am more confident than ever that Workiva will continue to be a driving force in data transparency and connected reporting throughout the world. With that, let me turn it over to Stuart Miller, our CFO.

Stuart Miller
EVP and CFO, Workiva

Thank you. As Marty discussed, we've been investing in EMEA, Wdata, Integrated Risk and Global Statutory Reporting to drive revenue growth. Progress in each of these growth markets has been so encouraging in terms of bookings and pipeline, that we are accelerating our investment in each market. This progress, combined with beating our Q3 guidance, is leading us to raise our guidance on full year 2019 revenue. I'll cover the specifics on guidance later in the call. As you know, we successfully recapitalized our balance sheet in Q3 with a convertible note offering, significantly improving our financial flexibility. We intend to be patient and thorough in evaluating opportunities for investment. Turning to our third quarter results and financial outlook for the rest of 2019. I'll talk about our results and guidance on a non-GAAP basis, that is before stock-based compensation and non-cash interest expense related to our convertible notes.

Please refer to our press release for a reconciliation of our non-GAAP and GAAP results and guidance. We outperformed our revenue guidance for the quarter. We generated total revenue in the third quarter of $74.2 million, an increase of 21.9% from Q3 2018. Breaking out revenue by reporting line item. Subscription and support revenue was $63 million, up 22.8% from Q3 2018. New logos, new solutions, and conversions to solution-based licensing helps drive strong revenue growth in Q3 2019. Professional services revenue was $11.2 million in Q3 2019, an increase of 16.6% from the same quarter last year. XBRL services accounted for nearly all of the growth in professional services revenue in Q3. We expect revenue from professional services to return to single-digit growth in Q4. Turning to our supplemental metrics.

We finished Q3 with 3,454 customers, a net increase of 165 customers from Q3 2018, and a net increase of 33 customers from Q2 2019. The gross number of new logos was strong. Churn in Q3 was higher among smaller companies, which tend to be more price sensitive. Our revenue retention rates remained resilient. Our subscription and support revenue retention rate was 94.5% for the third quarter of 2019, compared to 95.9% for the same period last year. Nearly half of our revenue churn in the quarter came from M&A delistings and bankruptcies. With add-ons, our subscription and support revenue retention rate improved to 112.8% for the third quarter of 2019, compared to 104.7% in Q3 2018. Our progress with larger subscription contracts is encouraging. The number of contracts valued at over $100,000 per year totaled 611 in the third quarter of 2019, up 54% from Q3 last year.

For annual contract value at $150,000 plus, we had 261 customers in the third quarter, up 51% from Q3 2018 results. Moving down to P&L. Gross profit was $53.3 million in Q3, up 17% from the same quarter a year ago. Consolidated gross margin was 71.8% in the latest quarter versus 74.8% in Q3 2018. Breaking out gross profit. Subscription and support gross profit was $52.5 million, equating to a gross margin of 83.3% on S&S revenue, a contraction of 120 basis points compared to Q3 2018. Additional headcount to help upgrade customers to our next-generation platform and higher server costs accounted for the decline. Professional services gross profit in the third quarter was $800,000, equating to a 7% gross margin, down $1.4 million from the same period last year due to investments in additional talent to enhance services and address new markets.

Research and development expense in Q3 was $20.6 million, up 12.4% from Q3 last year due to higher compensation and server expense. R&D expense as a percentage of revenue improved 240 basis points this quarter to 27.8% compared to Q3 last year. Sales and marketing expense for the quarter increased 35.8% from Q3 last year to $30.8 million, reflecting investment to drive bookings growth. General and administrative expenses totaled $8.1 million in Q3, down $100,000 compared to Q3 2018. G&A expenses as a percentage of revenue improved 270 basis points to 10.9%, due primarily to a reduction of compensation expenses. Operating loss was $6.3 million in Q3 2019, compared to an operating loss of $3.8 million in Q3 2018. Workiva's operating margin contracted 220 basis points in the latest quarter, but was about 230 basis points better than our guidance. Turning to our balance sheet and cash flow statement.

At September 30, 2019, cash equivalents in marketable securities totaled $485 million, an increase of $347 million compared with the balance at June 30, 2019, driven mainly by our issuance of convertible notes in August. In Q3 2019, net cash provided from operating activities totaled $4.7 million, compared with cash provided of $7.6 million in the same quarter a year ago. Remaining performance obligations continue to differ from deferred revenue as we implement multi-year contracts with annual billing terms. Turning to our guidance. For the fourth quarter of 2019, we expect total revenue to range from $75.3 to $75.8 million. At the midpoint, we are guiding to a growth rate of 17.2% for total revenue in Q4 compared to Q4 last year. We expect revenue from professional services to return to single-digit growth in Q4.

We expect non-GAAP operating loss to range from $8.3 million-$8.8 million, reflecting investment in the growth sectors we mentioned earlier. For full year 2019, we are raising guidance for total revenue to a range of $292.9 million-$293.4 million. At the midpoint of this updated guidance, revenue growth for the year is 20%. We expect non-GAAP operating loss to range from $13.6 million-$14.1 million. We continue to believe operating cash flow for full year 2019 will be in the low $30 millions. Turning to 2020. On a preliminary basis, we expect total revenue in 2020 to exceed $340 million. Our preliminary guidance reflects that a substantial majority of our subscription revenue will be priced on the solution-based licensing model by year-end 2019. We expect the growth rate of subscription and support revenue to continue to outpace the growth rate of professional services revenue.

We expect our margin on non-GAAP operating loss to decline in 2020 relative to 2019, consistent with our planned investments in our growth sectors. We plan to offer detailed guidance on our outlook for 2020 on our next call. I think we're now ready to take your questions. Operator, we're ready to begin the Q&A session.

Operator

Thank you. As a reminder, to ask a question, you will need to press star one on your telephone. To withdraw your question, please press the pound key. Please stand by while we compile the Q&A roster. Your first response is from Terry Tillman of SunTrust Robinson. Please go ahead.

Terry Tillman
Analyst, SunTrust Robinson

Hey, gentlemen. Can you hear me okay?

Stuart Miller
EVP and CFO, Workiva

Hi, Terry.

Terry Tillman
Analyst, SunTrust Robinson

Yep. Solid job on the quarter. I guess the first question, Stuart, that was nice to hear about a little bit on the guidance for next year. I haven't done the calculations, but could you give us some sort of directional commentary on the subscription revenue, kind of breaking that apart versus the total of $340 million? Just trying to gauge the vitality of that growth versus total revenue.

Stuart Miller
EVP and CFO, Workiva

Thanks, Terry. We have historically not done that. You know services revenue can be volatile, and it's pretty hard for us to predict. Some of it gets sold and delivered within the same quarter. Our long-term guidance on the mix of revenue, as you know over time, we're expecting it to be sort of 85% subscription and 15% services. We're still heading in that direction on an annual basis. We did say, of course, that we expect subscription revenue growth rate to exceed the growth rate in professional services. It's also very early to be talking too much about 2020, we wanted to give the Street some idea of what we were thinking.

Terry Tillman
Analyst, SunTrust Robinson

No, understood. Well, maybe a follow-up question, and I know it's going to have potential material implications for 2020, and it is still early, but we get lots of questions about Europe. It seems like you have an event or a catalyst there, with the regulatory mandate. I would just love some perspective from you or Marty in terms of what are you seeing, and how does it look like it's going to shake out in terms of the buying pattern as we move through 2020 and even into 2021 around trying to get one's house in order around the new mandate? Thank you.

Marty Vanderploeg
CEO, Workiva

Well, you're right about one thing. It's really early. We definitely have seen an influx of customers and prospects wanting to discuss it with us. That's been very promising. We've also seen larger customers that are already engaging with us in terms of putting together plans and actually buying. We're still very optimistic. On the high end, I think we have good visibility with maybe the 500 largest or 1,000 largest ESEF customers. On the low end, we're very optimistic too, although they're slower, they don't get going as quickly, and it's just hard to say. We are getting great response. We're having lunches and breakfasts that are around ESEF, and we've had great luck getting people to come to those, we're quite optimistic.

Terry Tillman
Analyst, SunTrust Robinson

Yep. Maybe Marty, since you're on a roll there. You do have four key growth vectors here. Of the four, I'm sure you're proud of them all and excited about all of them, but given just three months removed from the last time we got together in terms of the earnings call, what of the four are surprising you the most in terms of just where you are versus maybe the expectation, on the positive side? Thank you.

Marty Vanderploeg
CEO, Workiva

I know you guys want me to say these two are doing great, but it's really interesting. They're all quite different. With Wdata, it's been really encouraging the last quarter. We've seen substantial growth in pipe and bookings, albeit off a fairly small number, but it's really starting to pick up, and the customers love it. We get so much kudos from customers, so we're very optimistic about that. The Global Statutory Reporting really had a great quarter, and so did EMEA. The thing about Integrated Risk is that it's the largest right now in terms of building off a base for growth, and they showed solid growth as well. I can't pick my favorite child, but I really feel pretty strongly about all four of them.

Terry Tillman
Analyst, SunTrust Robinson

All right. Well, thank you.

Operator

Your next response is from Rob Oliver of Baird. Please go ahead.

Matt Lemenager
Analyst, Baird

Great, thanks. It's Matt Lemenager on for Rob this afternoon. Thanks for taking the question. I have one on the larger customer deals, the customers greater than 100,000 and greater than 150,000, continued to accelerate again this quarter, and I assume solution-based licensing helping drive that. Do we reach a point in the fourth quarter or perhaps the first quarter, I guess, either Marty or Stuart, where we think that levels off? I know that Europe, you've talked about those being larger platform sales, and maybe some of those will be net new customers that come in greater than 100,000 initially. Just trying to think about how should people think about that expectation for the growth in customers over 100,000 as we start to anniversary the solution-based licensing?

Marty Vanderploeg
CEO, Workiva

When we really look at it, I really don't expect that to slow down. Wdata in and of itself is something that a lot of our customers add on. It not only increases our ADS on new customers, but it also augments the ADS on existing customers. Global Statutory Reporting, another one of our growth vectors, is typically a much larger deal as well. We're feeling really good about that in terms of keeping those numbers growing on the large customer side. Stuart, you want to add anything?

Stuart Miller
EVP and CFO, Workiva

Yeah. I'd just say, to echo what Marty's saying, if you think about the four vectors, EMEA is largely about new logos. Global Stat Reporting is largely about add-on sales. Wdata is largely about add-on sales to existing customers. Integrated Risk is a little bit of both. It maybe leans a little bit towards add-on sales to existing customers. Three of the vectors are either heavily or entirely focused on add-on sales to existing customers. That's why we're confident about the growth in the larger deals, larger contract size.

Matt Lemenager
Analyst, Baird

Okay. Got it. One other one I have is on the operating income guidance for the fourth quarter. Just curious, I know we're ramping in Europe and we're hiring salespeople and all that. We're doing a lot of breakfasts and lunches. That's a lot of breakfasts and lunches. The question, I guess, is I think it's a bit lower than what the Street has. Just see what goes into that for the fourth quarter.

Stuart Miller
EVP and CFO, Workiva

Sure. It's not a lot different, but it does reflect the acceleration of the growth that I mentioned in my talk earlier. We've hired a new COO, and we're investing in marketing as well as in sales in Europe and in Global Stat and in Integrated Risk and in Wdata. It really reflects the acceleration that I mentioned in my comments earlier.

Matt Lemenager
Analyst, Baird

Okay. Thanks, Stuart.

Stuart Miller
EVP and CFO, Workiva

Thank you, Matt.

Operator

Thank you. Your next response is from Stan Zlotsky of Morgan Stanley. Please go ahead. Stan, your line is open. Please go ahead.

Hamza Fodderwala
Analyst, Morgan Stanley

Hey, guys. This is Hamza Fodderwala in for Stan Zlotsky. I just had a question on the increase in investment. How much of it was a sort of a catch up on hiring at all? I noticed the headcount growth did pick up a little bit, again, in Q3. I think it was up 17%, which was up from single-digit growth in the first half. Was it at all related to maybe a bit of an under-investment earlier in the year?

Stuart Miller
EVP and CFO, Workiva

Hamza, thanks for the question. Headcount was relatively flat in 2018, and when we were doing the analysis on the new growth vectors, we pulled the trigger on that earlier this year, and we made comments to that effect on our conference call. It's just that the headcount starts to build as it takes a while to hire people. That's really what you're seeing from flat to single digit to faster growth in the third quarter.

Marty Vanderploeg
CEO, Workiva

This is Marty. I just want to comment on that as well. We really don't view it as under-investment. I think I was pretty clear, when I took the helm, that we kept the headcount flat in 2018, and we wanted to figure out what to invest in. We were very thoughtful. We tested all that stuff, and we didn't want to jump into these things unless we had a high level of confidence. Really, that was the period of time that we were doing that due diligence on those different growth vectors. Now, we feel very confident in all four of them, and now we're going to start to invest, and as we've always said, growth is our primary focus.

Hamza Fodderwala
Analyst, Morgan Stanley

Got it. Okay, that's it for me. Thank you.

Stuart Miller
EVP and CFO, Workiva

Thanks, Hamza.

Operator

Your next response is from Tom Roderick of Stifel. Please go ahead.

Tom Roderick
Analyst, Stifel

Hey, good afternoon. Thanks for taking my questions. Marty, maybe I'll throw this first one at you. Stuart, feel free to chime in. You've had the benefits now of a full year of sort of testing the solution-based licensing. You've seen, I think, pretty darn good traction from that. Looks like that approach is wrapping up earlier than expected, you'll get through the customer base by the end of this year. Can you just talk a little bit about the success level you saw on that in terms of lift in average price or the benefit to that? Marty, you mentioned a little bit of churn at the lower end for some price-sensitive customers, perhaps that was a little byproduct that we'll get through.

Perhaps the third part of that question is just as we look at the acceleration in growth over the last several quarters, how much should we attribute to the solution-based pricing as opposed to just general better execution and newer markets and things of that nature?

Marty Vanderploeg
CEO, Workiva

Most of those questions were Stuart's, so I'll turn it to him and then I'll chime in on any things that I want to add. Go ahead, Stuart.

Stuart Miller
EVP and CFO, Workiva

Tom, I'll take the last one first, which as we'd mentioned the last call, it's hard to isolate SBL because it's a matter of determining what time the salespeople would've spent, how they would've spent their time if they were not talking to the customers about SBL. I think as I mentioned on the last call, we think it affected us, barely, but it was a benefit of a couple of hundred basis points. Beyond that sort of level of estimate, it would be sort of misleading to try to be more specific than that. The benefit of SBL, there are a couple of longer-term benefits. One is it increases the price for the platform on new logos going forward. That's number one.

Number two, it increases the number of users at each of our customers who get experience with Wdesk and then become better prospects for calling on for their specific use case that they might use every day. We're seeing that in sales. That's all been to the good. I don't know if, Marty, if you want to have anything else to comment on that.

Marty Vanderploeg
CEO, Workiva

Yeah, I'll just address the churn issue real quick. The churn has been a really pleasant surprise for us in terms of the lack of churn we've actually experienced as a result of SBL. Some of the customers on the lower end of the market didn't see the value because they would only add maybe one or two because they're quite small organizations. We actually modeled a higher churn rate, we've been very pleased with that. Having gotten through a lot of those already, I think that we've pretty much seen the effect of SBL on churn rate.

Tom Roderick
Analyst, Stifel

Good. Good. Very helpful. That's great. Okay. My follow-up, Stuart, I'll just aim this one directly at you. This is an RPO question, so one of your favorites, I'm sure. When I look at that RPO number, total is accelerating. It's growing a little faster than even it was, and you're in the low to mid-40s there on total RPO growth. That's really interesting and good. If I look at current, it's growing a bit slower than that in the high 20s. Can you talk through the dynamic of that? We saw also in the long term deferreds has picked up a little bit more than we were modeling for. It just strikes me that perhaps you're seeing some customers willing to make longer-term commitments to the platform.

Perhaps that's a function of who you're selling to or what you're selling to or how you're selling to them, but would love to hear more about that. Thanks.

Stuart Miller
EVP and CFO, Workiva

I think that the main difference there, and I mentioned this in the script, is our remaining performance obligations differ from deferred revenue mainly because we have been implementing some multi-year contracts, typically three-year contracts, but have annual billing terms. That would explain the main difference there. Three-year contracts are absolutely standard, for example, in the GRC space. We're seeing more demand for customers for multi-year contracts.

Tom Roderick
Analyst, Stifel

Excellent. That's GRC driven. Just to be clear, even on 606, those are all still recognized ratably on a daily basis. No revenue, 606 pull forward associated with that, right?

Stuart Miller
EVP and CFO, Workiva

That is correct.

Tom Roderick
Analyst, Stifel

Excellent. Okay, that's it for me. I'll jump back in queue. Thank you, guys. Nice job.

Operator

Thank you. Your next response is from Mike Grondahl from Northland Securities. Please go ahead.

Mike Grondahl
Analyst, Northland Securities

Yeah, good evening, guys. Could you rank your four growth vectors in terms of their margin profile?

Stuart Miller
EVP and CFO, Workiva

Oh. No. Mike, I would say since our view on a subscription basis, they're all subscribing to the same platform. Our cost, at least at the subscription price minus customer success, is pretty close to the same margin for all of them. Now, when we're in a new market, we definitely will have higher client services costs as that product matures. You'll see that on the PS line, but on the pure software side, not the services side, you'll see a fairly consistent gross margin.

Mike Grondahl
Analyst, Northland Securities

Got it. I guess I was thinking more operating margin, but that's okay. I understand. Can you comment at all just on the acquisition pipeline? Have you leaned into that since the conference? Just what's the current thinking?

Stuart Miller
EVP and CFO, Workiva

Yeah, thanks. Well, we have been certainly looking at acquisitions for three years, and we raised the money, in part, to fund acquisitions, and we certainly have increased our activity in that space and looking at investment opportunities. No acquisition's imminent. We plan to be patient, and we plan to execute according to our strategy, which is one that will have a clear commercial objective and will accelerate our existing strategy.

Mike Grondahl
Analyst, Northland Securities

Got it. Okay. Thank you.

Stuart Miller
EVP and CFO, Workiva

Thanks, Mike.

Operator

Thank you. Your next response is from Brian Peterson from Raymond James. Please go ahead.

Speaker 10

Hi, guys. Kevin here on for Brian. Thanks for taking my call. I wanted to ask a little bit more about your partner strategy. There were a lot of new partners at Amplify, that are starting implementations and will provide ongoing service around the product. I guess, how has the partner ecosystem in that mix been contributing with some of your recent deals? Maybe related to that, outside of some of the sales and marketing investments in Europe, how do you think about partners as a potential point of leverage going forward?

Marty Vanderploeg
CEO, Workiva

Well, this is Marty. I'll take the first crack at that. What we're seeing in the U.S. is a lot of interest from the partners. They've definitely realized that there's demand for the product. They definitely believe they can make money actually implementing the product. That has really driven a lot of incoming activity, actually, and has resulted in us getting some really nice relationships put together. In terms of bookings, we're starting to see that tick up. I'm not going to put a number on it, but we're definitely seeing acceleration in bookings coming from partners, again, off a small number. I'll tell you the thing about partners is that partners is a two or three-year investment that they take a while to get up to speed to where they can deliver, and they know how to sell it and all those types of things.

I'm very pleased with the rate we're adding partners, very pleased with the rate that partners are bringing us leads and actual deals. Overall, I think the growth rate we have there has been very promising. It's going to be a big part of next year, frankly. In Europe, we're obviously starting to scale partners there as well. We're not as well established there, so it's a little bit behind, but it's going to be a big part of the strategy there as well. Partners, I think, play even a more important role when all those countries have different cultural aspects, we're definitely going to connect with some of the same partners, just their local offices in Europe, and that's already underway, but behind where we're at in North America.

Speaker 10

Got it. That's helpful. Maybe one more. Can you talk about the near-term implications of getting the FedRAMP moderate authorization? I know it's only been a few weeks, what's been some of the early feedback, I guess, from your government vertical sales team, just in terms of that potentially opening some more doors for you guys?

Marty Vanderploeg
CEO, Workiva

Yeah, I think that, again, it's off a small number, but we're going to see some nice growth out of the federal government over the next few years. There's been a lot of interest in the GRC, I shouldn't say GRC, but our controls and audit and ERM solutions. We've already had some sales there. The financial reporting is also starting to pick up. I think that's going to grow nicely over the next few years. I also want to say that all of our commercial customers are getting much more sophisticated in their ability to assess security of SaaS solutions. When we first started back in 2008 and 2010 when we launched the product, we were oftentimes maybe the first or second or third SaaS app these companies had ever utilized.

We were an early pioneer there, and the sophistication of our commercial customers has just followed, has gone up a really steep learning curve. There's a lot of things we have to continually invest in to get our security to the point where our customers have confidence. It's just an ongoing investment. FedRAMP was a big part of that. It's a big step forward. We tell every commercial customer, when we have our security reviews with customers, or we discuss security with prospects, that we're FedRAMP authorized, and that covers a lot of the questions. You just say that, and it covers a big percentage of the questions they have because they know what that implies in terms of internal controls and monitoring, continuous monitoring.

It's gonna be a big deal for us across all of our customers, and it will start to grow the Federal Government. We tend to go into these things when the time is right. Maybe just a little conservatively at times, but we really think that we're ready to step into the Now that we have FedRAMP moderate and we have a good gauge on the solutions we can sell the Federal Government, and I think it'll be another nice growth vector for us.

Stuart Miller
EVP and CFO, Workiva

FedRAMP moderate, as Marty mentioned in his original talk here, broadens our reach to 80% of the information types that the federal government uses. It was a significant expansion for us.

Speaker 10

Understood. Thanks, guys.

Stuart Miller
EVP and CFO, Workiva

Thank you.

Operator

Thank you. You have a response from the line of Tom Roderick of Stifel. Please go ahead.

Tom Roderick
Analyst, Stifel

All right, gentlemen. Yep, they can't get rid of me. This falls under the category of "don't feed the bears." Stuart, I appreciate the top line look at 2020. As I started running through the numbers just for the fourth quarter and thinking about what it means for OpEx, it strikes me that we'll probably be somewhere in the ballpark of 62, 63, maybe a little bit above that in non-GAAP operating expense. I'm gathering you probably didn't want to give a full year look on profitability, otherwise you probably would've done that, would love to know your thinking as to the run rate we would build into our models here for 4Q.

Are there any sort of one-time marketing push benefits, or pull-ins to that number, or would you sort of encourage us to think about the run rate on OpEx that we'd model here for 4Q as a nice starting point going into 2020? In other words, kind of keep building off that forward as opposed to a pullback in Q1. Any thoughts on how we kind of consider OpEx modeling for next year?

Stuart Miller
EVP and CFO, Workiva

Oh, for next year, for 2022. I thought you were talking about 2019, which we gave specific guidance on.

Tom Roderick
Analyst, Stifel

Yeah. No, just thinking about how it plays forward after Q4.

Stuart Miller
EVP and CFO, Workiva

Yeah. What I said, Tom, just to recap, I said that we expect our margin on non-GAAP operating loss to decline in 2020 relative to 2019, consistent with our planned investments in growth vectors, and that we'd give more specific guidance on our next call. You're right, it's too early for us to be much more specific than that.

Tom Roderick
Analyst, Stifel

Okay, good enough. Thought I'd give it a whirl. Thank you.

Stuart Miller
EVP and CFO, Workiva

Thank you.

Operator

There are no further responses in the queue at this time. Do you have any closing remarks?

Stuart Miller
EVP and CFO, Workiva

No, thank you very much.

Operator

Thank you for joining us today. This concludes today's conference call. You may now disconnect.