Netherlands · Delayed Price · Currency is EUR CM.com Earnings Call Transcripts
Fiscal Year 2026
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EBITDA and revenue grew strongly year-on-year, with operational efficiency gains and record messaging volumes. Gross margin declined due to product mix and pricing, but leverage improved and new AI-driven products are expected to drive future growth.
Fiscal Year 2025
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Revenue declined 7% year-over-year due to a weak volatile Connect business, but gross profit was stable and high-margin segments grew. The Halo AI platform drove strong growth in Engage, while Pay and Live segments showed signs of recovery. Full-year EBITDA is expected at the lower end of guidance.
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The company has shifted to an AI-first, best-of-suite engagement platform, focusing on mid-market clients and international expansion. Financial discipline has driven improved margins and positive cash flow, with 2028 targets set for accelerated growth and profitability. Product innovation, especially with agentic AI, and operational efficiency are central to the strategy.
Fiscal Year 2024
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Record 2024 results with 6% gross profit growth and 18% OPEX reduction, driven by a shift to value and efficiency. Early bond buyback and €20M equity raise strengthen the balance sheet, while new AI products and stable OPEX set the stage for 2025 EBITDA of €22–27M.
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Record EBITDA and margin growth achieved in H1 2024, with Q2 revenue up 7% year-over-year. Operational efficiency, business unit restructuring, and strong adoption of GenAI and rich messaging drove performance. Guidance for 2024 is reaffirmed, targeting positive free cash flow in H2.