Netherlands · Delayed Price · Currency is EUR CM.com Earnings Call Transcripts
Fiscal Year 2025
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Revenue declined 7% year-over-year due to a weak volatile Connect business, but gross profit was stable and high-margin segments grew. The Halo AI platform drove strong growth in Engage, while Pay and Live segments showed signs of recovery. Full-year EBITDA is expected at the lower end of guidance.
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Revised summary: The company has adopted an AI-first engagement platform for mid-market clients, focusing on cross-sell, international growth, and efficiency. Financial guidance targets at least 15% gross profit growth by 2028. Innovations like agentic AI, voice agents, and new payment solutions support a scalable, secure, and trusted platform.
Fiscal Year 2024
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Record 2024 results with 6% gross profit growth and 18% OPEX reduction, driven by a shift to value and efficiency. Early bond buyback and €20M equity raise strengthen the balance sheet, while new AI products and stable OPEX set the stage for 2025 EBITDA of €22–27M.
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Record EBITDA and margin growth achieved in H1 2024, with Q2 revenue up 7% and strong performance across all business units. Guidance for 2024 is reaffirmed, targeting free cash flow positivity and normalized EBITDA of EUR 14–18 million.