Kotak Mahindra Bank Limited (BOM:500247)
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Q3 22/23

Jan 21, 2023

Operator

Ladies and gentlemen, good day and welcome to the Kotak Mahindra Bank Q3 FY 2023 Earnings Conference Call. As a reminder, all participant lines will be in the listen-only mode and there will be an opportunity for you to ask questions after the presentation concludes. Should you need assistance during the conference call, please signal an operator by pressing star then zero on your touchtone phone. Please note that this conference is being recorded. I now hand the conference over to Mr. Uday Kotak, MD & CEO, Kotak Mahindra Bank. Thank you and over to you, Mr. Kotak.

Uday Kotak
Managing Director and CEO, Kotak Mahindra Bank

Good evening, friends. Wish you all a very happy new year and 2023, as we get off to the start of what looks like a very interesting year. It's always challenging at the start of the year to predict what the year will be, especially after what we have seen over the last two or three years. Therefore, let's keep our fingers crossed and assume that we have no negative surprises of the scale and size which we have seen over the last few years. Let's work our way forward as we manage the opportunities as well as risks.

In that context, the big question in my mind is something which I'll discuss, I have touched upon briefly in the last conference call, which was where I mentioned that are we, are we in what is effectively looking like Cinderella times and will the clock strike midnight some part of time? The question I have in my mind after quarter end in December as we get into January, is whether we are in Cinderella times or we are in Goldilocks times. It is something which, when I look at quarter after quarter, the way the financial sector seems to be going in India in particular, it is looking amazingly good. Let us assume that there is a fair probability of both Cinderella and Goldilocks also continuing for a while.

We need to watch this very closely as we go into 2023 and beyond. Specifically with reference to Kotak, I will just point out a few points on strategy. One, as you can see, something which we talked about that we are, we have taken a call that we are going for growth, and we will continue with the strategy for growth as we get into the calendar 2023 and beyond. Therefore, the fundamental objective of growth while managing risk is at the core of a strategy which Kotak is looking forward to. Two, we have in the last few quarters and have made significant investments of what I think are investments for the future.

We see that continuing for the next couple of quarters at least as we continue down the path of investing to build a much stronger future and foundation of Kotak in terms of people and technology. Including on the mix of people we have with a much better ratio of mix between expertise in specific areas, including technology and customer orientation, as distinct from only disproportionate focus on financial sector domain. This mix is very crucial from a strategy point of view when I think about the future of financial services. Third, I'd discussed earlier in the last quarter about the mix of assets and had mentioned about moving the mix of assets to mid-teens on the unsecured retail side.

As you see from quarter to quarter, our unsecured retail now is at about 9.3% versus the last quarter as a percentage of our total assets. We see over the next four-five quarters us getting closer to mid-teens mix of unsecured retail loans. I would like to believe that sometime by the fourth quarter of FY 2024, we should be getting closer to that number. Finally, I think one of the most important items on our agenda is focus on granular deposit and liability franchise. I think that's the core of a bank, and that is something which we have got a significant amount of focus on, which is to build this granular franchise.

Therefore, even as some of the more chunky money has moved, our focus on granular franchise continues, and we will do it with even more rigor as we go into the future, including taking the tough calls which we need to build some of the segments, customer segments, even stronger than historically. Particularly the salaried customer segment, where on a relative basis we have some more work to do. Therefore, it's an area of focus, granular growth, much more focused at individual sizes, more holistic proposition for the salaried customer as we go forward and really make the change to the overall deposit and liability franchise of the bank. These are the broad strategic points. In addition to that, I must also cover the point on our group and therefore the bank on a consolidated basis.

As you will see in the third quarter results, the consolidated profit after tax of the bank is split into 70% bank standalone and 30% out of all our other group subsidiaries. The contribution to the consolidated profits of our group subsidiaries continues to be in the range of 30% to a third of our total profits when I look at on a consolidated basis. We think about us as one financial institution across the spectrum, and we'll continue to keep that core culture of a unified, holistic financial institution working to build an even stronger positioning in the broader financial sector.

In that context, I'll mention, which I think later on my colleague will cover, or on a very significant focus in one of the areas which we have not mentioned earlier and which I would like to state as one of our growth agenda, is the alternate asset business, which is run out of one of our subsidiaries as one of the areas of growth where we've added significant amount of assets under management, and we continue to strive for that even higher. We see that alternate asset business crossing more than $5 billion in next quarter or two as assets under management, making us probably one of the largest Indian alternate asset managers for the future.

In all these alternate asset pools, we are committed to putting around 15% of the firm's capital or the group's capital alongside because we want to make sure that there is alignment of interest of return on our capital along with our limited partners. This is another significant focus on growth area on this growth area. I must highlight here that in this alternate asset space, we are not very much present in the growth equity segment, but all other segments, which are credit, infra. We're just in the process of closing out a data center fund and a whole range of activities as we think about Kotak at the next level. With that, I'll now hand over to my colleague, Jaimin Bhatt, to take it forward from here.

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

Thank you, Uday. Let me take you through the this quarter numbers, Q3 for FY 2023. Let's start with the consolidated numbers. The consolidated post-tax profit, we ended with a number just short of INR 4,000 crores. This is at INR 3,995 crores this quarter, which is against what we did, INR 3,403 crores last year. On a quarter-on-quarter basis itself, it's about 11% growth, not annualized. We've seen growth in our customer assets and at the consolidated level we are now at INR 377,000 crores, which is roughly about a 22% growth on a YoY basis. If I take this quarter's profit, the ROA would be at 2.76 versus what we did, 2.6 a year ago.

Our ROE at consolidated level on this quarter would be at 15%, and for the nine months at about 13.5%. The bank, as Uday mentioned, contributed 70% of the profits for the quarter, bringing in INR 2,792 crores of post-tax profit, which is 31% higher than what we did this quarter last year and 8% on a sequential basis. The two NBFCs, Kotak Prime and Kotak Investments, clocked in better profits this quarter versus the previous quarter. Prime bringing in INR 225 crores and KMI bringing in INR 86 crores. Kotak Prime has seen the vehicle book grow to at about 24% on a YoY basis. Kotak Investments also showed a rise in the advances during this quarter recently.

The microfinance business correspondent, which is done through BSS, brought in a post-tax profit of INR 82 crores this quarter as against INR 26 a year ago. The capital market subsidiaries, KMCC and Kotak Securities, again, sequentially bringing in better numbers at INR 269 crores versus the previous quarter, though last year, quarter three had a much better capital market run, and that was higher profits. Kotak Securities continuing to have decent market share, 10.1% on the cash market and 5.8% at the overall market share. The life insurance company bringing in improved performance from INR 247 crores in quarter three last year to INR 330 crores this quarter.

The mutual fund business bringing in INR 150 crores this quarter, somewhat helped by capital gains, which we booked this quarter, which was on similar lines as we had booked in the same period last year. The capital and reserves, the net worth of the group standing at INR 1,07,000 crores, with capital adequacy at 23.2% and a healthy CET1 ratio at 22.3%. The bank itself having a net worth of INR 80,000 crores whereabouts. The two NBFCs again adequately capitalized with 30% capital adequacy ratios and ROA for both of them being in excess of 3%. At the bank level, INR 2,792 crores for this quarter.

The NII growth over the same period last year at 30%, we closed this quarter at INR 5,653 crores, which is compared to even the sequential quarter, is 11% higher number. The advances at the bank crossing the INR 3 lakh crore mark. We ended with INR 3 lakh 11,000 crores, which is about 23% higher than what we did one year ago. The credit substitutes again showing a sharp growth at 30 odd percent for the year. We are, with credit substitutes, our total customer assets now at INR 3 lakh 39,000 gross. The unsecured retail, as Uday talked about, we are now at 9.3% of our advances. The NIMs have grown from what was 5.17 in the previous quarter to 5.47 in this quarter.

As we talked last quarter, a large part of our book is on floating rates, 69% to be precise, with EBLR comprising 55% of that book. In addition to the floating rate book, of the fixed rate, 9% of that book is something which matures in the next one year. On fees and services again, we've seen a growth of 23% on a YoY basis, coming both from the distribution and the syndication income side, as well as from the general banking fees. The HTM book currently stands at 32% of our total investment book, with the modified duration of HFT plus AFS, net of the OIS being at 1.1 year. As Uday talked about, we have pushed for growth and which has resulted in higher costs, particularly on the non-employee side.

As of 31st of December 2022, we ended with 39 million customers, which is compared to 30.7 million a year ago. At the bank level, our operating profit at INR 3,850 crores, about 43% higher than what we did last year. On the same lines as we've done in the previous years, we've reversed our COVID provisions on the same formula, and we continue to carry about INR 400 crores of credit, crores of COVID provisions. Credit cost for this quarter, which is without considering the COVID reversals or restructuring, but including standard provisioning, we ended with 0.27%. Our GNPL numbers have dropped from INR 6,983 crores a year ago to short of INR 6,000 crores now, with the GNPL percentage standing at 1.9%, compared to 2.7% a year ago.

With a PCR of close to 78%, our net number, net NPA is at 0.43 versus 0.79 a year ago. Slippages again have dropped this quarter at INR 748 crore, of which 171 did upgrade during the same quarter. Our fund-based restructured COVID resolutions, as well as MSME together is about 0.25% of our advances book. Our SMA-2, which is for fund base for borrowers with exposures of INR 5 crore plus, is at INR 191 crore, with CASA now standing at 33.3%. The capital adequacy of the bank again continuing to be healthy with CET1 itself at 20.7%. I'll give it to Manian to take up the customer the asset book on the wholesale side, please.

Manian KVS
Joint Managing Director, Kotak Mahindra Bank

Thank you, Jaimin. Good evening. I'll take you through the corporate bank and the hotel businesses. As we usually do, if you look at the corporate banking SME and the credit substitutes together, our growth is in the early teens, if you compare on a year-over-year basis. On a quarter-over-quarter basis, it's 6%, driven somewhat by some DCM assets that are still waiting to be sold down. The growth needs to be also seen in the context of IBPC of INR 945 crores that we have done in this quarter. The competitive pressures on pricing have been significant in the quarter, and we did see compressed spreads in the business.

The uptick in credit substitutes in well-rated space continues to be our strategy to combat the rational pricing in this market so that we can optimize our PSL costs suitably. Credit costs remain extremely low, and the general asset quality is better than any recent years we have seen in the past. Very low SMA- 0, 1, 2, very low delinquencies. The ECLGS portfolio in the SME book, as well as for the whole entire bank, continues to hold very well and with there is no difference that we notice in the credit quality of the ECLGS book vis-à-vis the rest of the non-ECLGS book. Our fee income continues to grow well in this space. DCM had a very good quarter. It had some market transactions spanning across sectors, CRE, infrastructure, NBFCs, manufacturing.

We also had good growth in Forex as well as CMS fees. On the liability side, we continue to see good traction on the non-custody current account business. Custody side of the current account is impacted by the state of the markets. We are in the process of also bringing more focus structurally on the mid-market segment between SME and large corporate segment. Some other areas that we are, we remain focused and are continuing to focus are SME, where you can see faster growth than the rest of the corporate bank at 25% YoY. Structured lending, infrastructure financing, especially of completed assets in roads and renewables, and securitization as a product.

some other sectors and segments that may need mention are one, of course, in the CRE side, we remain focused on the residential real estate. We see continued traction in the real estate new sales. Although we are seeing some early stages of some moderation in the pace of sales in most markets. On the commercial real estate side, we continue to remain cautious. Primarily driven by pricing than by availability of assets. NBFC sector has seen good growth and the health of the sector appears stable, and we have grown in that space slightly faster than the rest of the wholesale bank. As I said, SME, the trade quality continues to be excellent and our focus on NTP continues there.

Our YoY growth in advances is relatively faster in this segment than the overall wholesale business. I'll now hand over to Shanti for taking you through the rest of the assets.

Shanti Ekambaram
Head of Consumer Banking, Kotak Mahindra Bank

Thank you very much, Manian. I will take you through the highlights of the commercial banking business, which showed very strong growth this quarter. I'll start with commercial vehicles. The commercial vehicle industry continued its growth momentum with YTD December growth at 46% YoY and Q3 at 17%. Interestingly, all three quarters have seen similar unit sales for the industry and we expect Q4 to be marginally better. Overall, operator economics are working fine with freight demand remaining good and improvement in the availability of return load. Within commercial vehicles, the passenger, the bus segment has shown a very strong growth coming out of COVID across segments of employee, school, and travel. Collection efficiency continues to be stable and back to pre-pandemic levels. Kotak has grown the business strongly during this period, the disbursements continue to grow at almost double the pace of the industry.

This has helped us shore up market share in this segment. We will continue to build our book and market share, focused on risk-adjusted return and deepening our distribution across geographies. Construction equipment. The industry has seen a strong and consistent growth during the year. In fact, in Q3 we saw a recovery of demand for road equipment. And also after an elongated rainy season, we saw that the asset utilization has improved, collections have been stable. We continue to grow faster than the industry in this segment on our disbursements and have improved our market share. We will continue to grow the market share in this segment. Tractor finance. The tractor industry grew at 10.5% YoY, similar to H1. Better crop yields and firm commodity prices ensured good cash flow in the hands of the farmers.

There has also been a pickup in the commercial deployment and collection efficiencies have improved and are better than the pre-COVID levels. We continue to grow our disbursements strongly across both new and used tractor financing and have grown faster than the industry in all the three quarters. Given the good monsoon and robust cash flows, the outlook for the industry continues to be good and we remain focused on this segment and continue to lead. Microfinance. Our microfinance business continued its strong momentum growth in Q3. We've grown 100% plus YoY. We are happy to announce that our retail microfinance business crossed the 1 million customer mark during this quarter. Collection efficiencies in this segment are holding up very well and which shows the ability of the customers to honor their repayments.

We see good credit demand in the rural economy and our MFI business is well poised to leverage this for the coming quarters. We have expanded our presence into three new states, Gujarat, Rajasthan and UP, apart from where we are, which is Karnataka, Bihar, TN, MP and Maharashtra. There is a large unserved market that requires access to formal credit, and we will focus to continue our growth with the same risk-adjusted returns that we see. Agri SME. As Manian talked about, I think the credit in the SME segment is seeing a pickup and that also is shown in the agri traders and the processors, thing. Farmers were holding on to the produce, anticipating higher price realization. They have shown growth in Q3 and are likely to see this growth continue into Q4.

The cash flow cycle as well as limit utilization is comfortable and our credit costs have been reducing due to recovery of delinquencies. We continue to grow at a healthy pace in this business. Overall, commercial bank showed strong growth this quarter and will continue into the next quarter. I now request Virat to take you through the highlights of the consumer banking business.

Virat Diwanji
Group President and Head Consumer Bank, Kotak Mahindra Bank

Thanks, Shanti. I will take you through the quarter three numbers for consumer bank. I'll start with consumer assets. We continue to gain market share in quite a few product lines. As you are aware, we are on the path of improving our positioning in the credit card and personal loan business. Our unsecured portfolio in consumer banks are moving at a faster clip, and we have grown at about 76% YoY and 12% on QOQ basis. Our mortgage lending business continues to grow well at 29% on a YoY basis, and we see a good traction both in home loans and Loan Against Property segments. Also, this book is holding very well on all parameters of collections, in spite of increase in the EMIs linked to repo rate hikes. On credit card, we had yet another good quarter.

Our market shares have been steadily growing both on spend and cards in force. We are strengthening our co-brand product suite further and are going live with Indian Oil for fuel-centric cards. In our endeavor of driving customer experience through mobile-first approach, we went live with three key services on mobile banking in STP mode for our credit card customers. That was credit line increase, credit card replacement, and card upgrade. We have seen a strong positive jump in consumption of the services post-digitization. Our overall credit card advances grew by over 85% on a YoY basis. We have scaled up our customer acquisition in both traditional and data-led digital space for personal loan. Significant proportion of personal loans continue to be sourced digitally.

Our focus has also been on digitally service our loan customers post-acquisition. That has shown a significant amount of traction in Q3 of FY 2023. Moving on to the business banking assets. Bank continues to focus on growing business banking franchise, both on assets and liabilities. With manufacturing sector gaining momentum and services sector opening up, we find growth across all customer segments and locations. We continue to register healthy credit growth in this segment with focus on superior risk-adjusted returns. Our strategy of adopting 360 degrees digital-first approach for our business customers is yielding positive results. We have witnessed a very good traction on adoption of various digital offerings like BGOD, Merchant One Account, FIN for trade customers and Sorry, including digitally signed agreements for our customers. We now move on to the liabilities.

In absolute terms, with the overall incremental deposit growth in Q3 vis-à-vis Q3 vis-à-vis Q2, saw a marked improvement over previous quarter with major contribution coming from TD. The factors that impacted the SA growth in the earlier quarter continued, which was essentially movement of SA by HNI, that is balanced over 10 lakhs to more lucrative investment options in Q3. The second thing which came up, or which impacted the SA growth was non-replenishment of government money in some government department accounts. tractor on granular retail savings account, both on acquisition and deepening, has improved in quarter three, which denotes the fourth trend of the savings franchise of the bank. In Q3, the trend of our customers opting to use our platform in paying GST, customs duty, and income tax was very encouraging.

This trend over coming quarters is likely to give positive boost on CASA balances. We have gone live with launch of end-to-end digital journey for all types of savings accounts in this quarter. This again is expected to give positive boost to customer acquisition. During this quarter, we launched a completely revamped product offering for our corporate salary customers, which puts us at par among the best offerings in the industry. This will help us to penetrate within the existing relationships and facilitate acquiring newer corporate relationships. Continuing with our focus on granular buildup of low cost and stable deposit, our current account acquisition in nine months period on a YTD basis has witnessed a healthy growth of 25%, leading to a book growth of about 11% on a YoY basis. The traction on Merchant One Account launched in quarter two saw encouraging adoption by customers.

We believe this will help us in attracting new customers while positively impacting the balances of existing customers going forward. As we aligned the rates on term deposits to market rates, we were successful in locking the outflows from the savings deposit for a longer duration term deposit. Term deposit growth trajectory changed to show the growth of about 32% on a YoY basis as on December 24th. I'll pass on to Dipak for digital.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Thanks, Virat. On the tech side, you'll see a lot of work this quarter on the digital side, and Virat has outlined a lot of them essentially on the retail consumer side, both the liability side as well as the asset side. A reasonable amount of work on the merchant side, again, some of them which Virat talked about, and also on the business banking side. Developments have been in the area of payments. Basically a lot of customer journeys, a lot of journeys have become DIY now and or are in the process of becoming DIY. A reasonable amount of digital work on cross-selling, API banking, and a lot of similar other initiatives. Some of these are outlined in the slides, that are sent out to you really.

An increasing number of efforts really on, you know, controlling payments and payment related businesses. All of these developments will fall in place over the next couple of quarters. However, one of the aspects I'd like to highlight really is the significant effort all of us are putting and the investments Milind and his tech team are really making at the back end, really. These are really very interesting, aggressive investments which we are making in building capacity at the back end, really. Improving significantly our overall resiliency of systems, improving our latency, increasing our cyber trust on the digital side and interestingly ensuring that we increase our engineering capability in-house, really. All of these hopefully will fall in place over the next couple of quarters, and you will see the benefits of these as we go forward.

With that, I'd hand it over to Jaideep really to take you through Kotak Securities .

Jaideep Hansraj
Whole-time Director, Kotak Mahindra Bank

Thanks, Dipak. Hello friends, this is on Kotak Securities . We continue to go through challenging times in the equity space with continuous drops in average volume on the cash market. At the same point of time, significant increases happening in the options market.

The total income for Kotak Securities for the three months ending December 2022 is at INR 646 crores. This compares with INR 656 crores for the same period last year and INR 631 crores for the previous quarter. The profit before tax is INR 319 crores versus INR 359 crores for the same period last year and INR 298 crores for the previous quarter ending 30th September. The PAT closed at INR 241 crores for 31/12 versus INR 270 crores for 31/12/2021 and INR 224 crores for the previous quarter. The overall market share, which includes FNO, has seen a strong jump to 5.8% versus 3% is what Jaimin mentioned earlier as well. There's been a marginal drop in the cash market share in this quarter. With this, I hand over to Nilesh for the AMC.

Nilesh Chaudhari
Chief Technology Officer, Kotak Mahindra Bank

Thanks, Jaideep. Good evening, friends. Let me take you through our asset management business. Our equity average AUM grew 13% to INR 1.59 trillion. However, our debt AUM degrew by 12% to INR 1.24 trillion. This resulted in total AUM remaining almost flat at INR 2.89 trillion. Our active equity AUM market share grew to 6.4%. SIP inflows for December 2022 grew 19% year-on-year to INR 8.2 billion. Our retail AUM stands at 55% of total AUM, spread over 4.7 million unique investors. Our profit after tax was almost flat at INR 150 crore for December 2022.

Our total assets under management across mutual funds, portfolio management scheme, offshore insurance and alternate assets grew 5% year-on-year to INR 4.05 trillion, led by 61% growth in alternate assets. I will hand it over to Dipak Gupta.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Just to carry forward from that point where Nilesh left off, normally Nilesh is very bullish on the, you know, AUM increase on the mutual fund side, but this time he's practically flat and we have very significant increase if you see on the alternate asset side. Uday touched upon this in the early part of his message really. We've seen very significant interest and increasing interest on the alternate space. In this quarter, we've basically got the big jump that you see on the commitment side is really on the infra side as well as the real estate side. Looking forward, one sees very significant interest also on our strategic assets side, and you will see investments from our leading traditional LPs on that side also.

Like Uday mentioned, we expect to hit the INR 40,000 odd crore assets, under management or commitments, shortly really. From the firm's point of view, again, what Uday touched upon, we hope to be, you know, keeping a reasonable investment in this business and our own commitments should be around the 15% range in each of these investments really. Moving on to Kotak Prime. Kotak Prime, the markets, have improved. Actually, December was a pretty good month. We've seen the return of discounts at the lower end, in the marketplace. January is sort of tepid, but hopefully expected to pick up really.

Again, something which we mentioned the last time, we've seen very significant shift in the marketplace for first time buyers going straight to the level two cars rather than, you know, entry-level cars, that trend seems to be continuing. Overall industry should end somewhere between, you know, INR 3.8 million-3.9 million this year. Next year growth at this point of time looks like being less than 10%. Overall from KMP's point of view, the quarter-on-quarter profits are more or less stable, yeah. We've sort of if you recall last year, we had a lot of profits coming from the Volkswagen acquisition that we did, the Ford acquisition that we did really.

Some of those are tapering off, we expect to maintain some of these profitabilities as we build the two-wheeler and the LAP portfolio out of KMP. The next one really is on life insurance. Life insurance, again, we seem to be now back to pre-COVID levels. Claims are more respectable back to, like I said, pre-COVID levels. Overall private sector industry, individual business growth has been healthy at about 15 odd %. We've grown slightly better, at about 17 %+. The group business has grown, reasonably well this time, and our own growth is close to about 23%+ in that area. The revised or the normalized death claims at pre-COVID levels are reflected in the PAT. The PAT is back to a healthy, respectable number.

Jaimin mentioned that we are up from about INR 270 crores last quarter to INR 330 crores this quarter really. Our solvency in all of this remains healthy at 2.88%. With that, I hand over to back to Jaimin to summarize.

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

Thanks, Dipak. We would be open to taking questions from any of you now.

Operator

Thank you very much. We will now begin the question and answer session. Anyone who wishes to ask a question may press star and one on their touch-tone telephone. If you wish to remove yourself from the question queue, you may press star and two. Participants are requested to use handsets while asking a question. Ladies and gentlemen, we will wait for a moment while the question queue assembles. Ladies and gentlemen, in order to ensure that the management is able to address questions from all participants in the conference, please limit your questions to two per participant. Should you have a follow-up question, we would request you to rejoin the question queue. First question is from the line of Kunal Shah from ICICI Securities. Please go ahead.

Kunal Shah
Equity Research Analyst, ICICI Securities

Congratulations for a great set of numbers. Firstly, in terms of OpEx, if you can just call out particularly on the overhead side, some sharp rise which has been there. Where are we in terms of our journey of investments? Cost to income, even on such a high base of margins, improved income trajectory, that's still continuing at 50% odd . Maybe where are we in terms of that area?

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

Kunal, if I might just take some of them which happened. We've talked about the fact that we are in investment phase, we will continue with this. This period has certainly seen some of the spends higher on the promotional activities in the festive season. We've also seen, continuing to see the higher costs on the IT and related activities. The cost of growth is both on the asset side and the liability side. Asset side with respect to acquiring the customers and the payouts to the local, to the DSS, as well as on the liability side, which is when we aggregate the accounts. It's been there, as we've mentioned that the investment phase will continue for some time, and possibly this year and somewhat going into the next year also.

Kunal Shah
Equity Research Analyst, ICICI Securities

Okay. credit cost would, credit card would further add on because there also we are seeing a significant fraction of the... and, cost of acquisition would be relatively on the higher side.

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

Yeah. As Virat mentioned, yes, we have focused on the credit card business and, yes, we do intend to push that further.

Kunal Shah
Equity Research Analyst, ICICI Securities

Sure. Secondly, in terms of the repricing of loans, so where we are seeing in terms of margins, that's clearly reflection of the EBLR and MCLR, but are we largely done with the repricing part of it, or still there is a benefit which is yet to reflect?

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

Kunal, it's like this. The continued rise in the repo rate. As we mentioned, 55% of our book is EBLR linked, and all of that is repo linked. As we've seen the rise in repos coming in from April this year, you'll be the quickness with which you pass that to the borrower is faster than what you're seeing the rise of cost of funds. That is continuing. You've seen the last rise in repo happen in December, which part of that benefit you've seen in this period, but some of that will flow into the current quarter. As long as this pickup of the repo continues to happen, you will see some growth happening. Of course, there is another 14%, 13% of the book on the MCLR, which also gets repriced.

As long as that continues, you are going to see some pickup happening. Maybe not as sharp, but the growth of the margins will possibly be in that direction. Of course, over a point of time, once the repo stops, you'll see some of that coming off.

Kunal Shah
Equity Research Analyst, ICICI Securities

Yeah. If, say repo is to stay here, then repo is to stay here, then only the MCLR benefit is something which will be reflected repo is done.

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

That's it. That's it.

Kunal Shah
Equity Research Analyst, ICICI Securities

Okay. Yeah. Thank you. Thank you and all the best. Yeah.

Operator

Thank you. The next question is from the line of Hardik Shah from Goldman Sachs. Please go ahead.

Speaker 17

Yeah. Hi. Good evening. This is Rahul here. Wish you all a very congratulations on a good set of numbers. Also happy New Year. Just two, three questions. One is, you know, the level of margins that we have, it's unprecedentedly, you know, strong, and of course, the loan book mix is also changing. How do we plan to spend this? Of course, the OpEx has been high, when we see the branch expansion and the strategy from some of the larger bankers to also ramp up distribution network, how should we think about that given that you've got a lot of, you know, capacity now on the income side to kind of, you know, keep beefing up the ground level presence?

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

Sure. Maybe I'll just request Virat to take up the branch expansion and related details.

Virat Diwanji
Group President and Head Consumer Bank, Kotak Mahindra Bank

Yeah. Look, we continue with the journey of our measured expansion on the branch network. We also take the cognizance of the fact that the digitally done transactions are significantly going up. While the pre-branch presence is necessary, but the transactions are going up, and hence we will have to take a measured step in expanding. In line with that, we are planning to do about 150 odd branches in the next financial year.

Speaker 17

Got it. Where are we in terms of our digital investments? When we've been investing fair bit for the last, I think, two years now, how much more is, you know, yet to be done and how expensive it is to kind of keep, you know, pumping money to digital?

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

You know, digital is an ongoing one, Rahul. What happens really with digital really is, you know, you have to keep upgrading the back end also. Yeah?

Speaker 17

Mm-hmm.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Capacity planning and resilience planning with increased digital becomes extremely important, and you have to actually put in that investment upfront. Yeah? You look at a simple thing like UPI itself. Volumes in the last one year are practically 2.5x. That volume increase capacity, while you will increase your front end, yeah, has to be matched with equal investment at the back end. That investment will keep happening, yeah? You don't have an option over there. In addition to that, on the tech side, the other digital investments really will be as we acquire larger and larger base of customers, a lot of these customers are really mass, retail customers, it is extremely important to keep them engaged. Yeah? Things like cross-sell, engagement, again, require very significant digital investment.

Some of these already are on a path. Yeah. For example, like I mentioned, DIY. Increasingly, both on the asset side as well as the liability side, and actually even on the SME side for that matter, will become DIY. That is significant investments. The journey has started. These will just keep going up and up really as we move forward.

Speaker 17

Got it.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Countering this really, you know, Kunal asked about expenses on the other end. While tech costs go up and give you efficiency in delivery, manpower costs hopefully will come down progressively. Yeah? Because you gain efficiency replacing or compensating the manpower costs with tech costs really. You have significantly better productivity arising out of that.

Speaker 17

Fair enough. Thanks, Dipak. Just an extension is when do we start seeing the operating leverage kicking in, you know, on the back of these investments that have been made, they have been making?

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

I think it'll start by next fiscal. Yeah. A lot of our journeys are just about falling in place. Give it about one or two quarters of settling down, and you will see the benefit of that coming from next fiscal really.

Speaker 17

All right. Can I get the employee count, as of end December?

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

That you'll have to ask Jai. We would be at about, in the bank, about 78,000-79,000. At the group, maybe just around the 1 lakh mark.

Speaker 17

All right. Just one more question on the savings deposit side. Of course, we understand that, you know, if the TD rates keep rising, you know, we will see some cannibalization of deposits happen from savings to terms. At what stage can we start, you know, bearing the fruits of, you know, higher savings rate, et cetera? We have heard that you've been taking and expanding capacity and reaching out to more customers. We'll have to really wait for a cycle to kind of turn and then, you know, start getting the benefit on savings deposits.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

I think both. Yeah. It has to be a combination of both really. You will see savings move into term increasingly. You see, as new customers come in, you will see granular movement on the lower level deposits. You see what happens is in the beginning, the HNI category moves out onto the term side. Yeah?

Speaker 17

Mm-hmm. Yeah.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

There is the law of inertia at the lower end. For the lower end to grow, keeping pace with your, you know, funding requirements takes time. That happens both through ETBs and your existing customers and your NTBs. As NTB builds up through digital and physical channels, you will see that granular movement up progressively. We'll just have to give it time for catching up really.

Speaker 17

Fair enough. Just one last question, if I can squeeze in on the home loan side. While the YoY is still doing strong, sequentially it has, you know, kind of moderated somewhat. Still, it's still pretty healthy. Also tying in with what, you know, Manian talked about earlier, some early signs of moderation being seen in mortgages. Shall we sort of, you know, start thinking about, you know, sequential growth in mortgages starting to come off? Or was there any other factor here, maybe LAP growth slowing down, et cetera? How should we think about the mortgage wheel growing, you know, going forward?

Virat Diwanji
Group President and Head Consumer Bank, Kotak Mahindra Bank

Look, at this stage we have not seen any moderation on the demand side. There are huge rate pressures in that sense. For the right customer, I think we are open and we are still committed to make sure that the quality mortgage businesses grow. I and with the portfolio performing extremely well, it gives us the confidence to at least continue with our journey on growing this mortgages business.

Speaker 17

Fair enough. Thank you so much. Wish you good luck.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Rahul, before you go, just one correction. The head count in the bank is about 73,000.

Speaker 17

Okay. Seven, what was it last quarter also? Sorry.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

I didn't get you.

Speaker 17

Last quarter.

Virat Diwanji
Group President and Head Consumer Bank, Kotak Mahindra Bank

I think it was 71.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Yeah, we were at about 71 that was.

Speaker 17

Fair enough. Thank you so much. Thank you so much.

Operator

Thank you. Ladies and gentlemen, please limit your questions to two per participant. Should you have a follow-up question, we would request you to rejoin the question queue. The next question is from the line of Abhishek M. from HSBC. Please go ahead.

Abhishek Murarka
Investment Banking Associate, HSBC

Yeah. Hi, good evening. Thanks for the opportunity. I think last quarter or the quarter before last, you had called out a normalized NIM of around 4.3%. What do you think the normalized NIM would be now?

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

NIM is actually, at the end of the day, a consequence of what we are, what the mix as well as what we get on the yields on the assets and whatnot. We have always been a higher NIM number compared to what happens in the industry and have been going in the range of 4.5+. In the current year, the NIM has continued to grow on the basis of the factors which we talked about. As we speak currently, we close this quarter at 5.47. As I mentioned, there is some room to even go up further before it starts moderating. It'll all depend upon how the things play out with respect to the movement in the rates as well as the movement in the mix of our assets book.

Abhishek Murarka
Investment Banking Associate, HSBC

Sure. I appreciate that. The broader reason for asking the question is that if there is to be a slightly steeper compression in NIM as the repo hikes stop and as the cost of funds cast out, then what levers do you have to really deliver a higher EPS growth in 2024?

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

A lot of the two things there. One is, we are seeing the change of the mix of our advances. We are seeing the unsecured retail grow faster. Plus a lot of the expenses and others which we talked about, including what Dipak explained, there's a lot of front-ending of the costs. That cost, as we get the benefits of that, some of those journeys finish, and some of those benefits we would start seeing from the next fiscal.

Abhishek Murarka
Investment Banking Associate, HSBC

Sure. Sure. Okay. The second question is on the cards portfolio. Can you share what would be the approximate revolve rates and what kind of ROAs are you looking at in the card portfolio?

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Request Virat to, you know.

Virat Diwanji
Group President and Head Consumer Bank, Kotak Mahindra Bank

Look, the from the pre-COVID period, the revolve has significantly come down, but today it is back to about 30%-32% in that range. The thing is, the EMI portion on that has grown over the period of time and the rise in the revolve is not that high.

Abhishek Murarka
Investment Banking Associate, HSBC

What was the revolve had been pre-COVID?

Virat Diwanji
Group President and Head Consumer Bank, Kotak Mahindra Bank

Early forties.

Abhishek Murarka
Investment Banking Associate, HSBC

Sure. The ROA outlook there, just as a maybe steady state ROA that you expect to make?

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

I don't think we would talk about ROA at individual business levels, so I think, we will plan it across the group.

Abhishek Murarka
Investment Banking Associate, HSBC

Okay. Okay, no worries. Finally, in your soft portfolio, how do you define bulk and what percentage of it is in bulk?

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Request Virat to take that one.

Virat Diwanji
Group President and Head Consumer Bank, Kotak Mahindra Bank

Yeah. The definition of bulk is over INR 10 lakh is the...

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Well, we've not defined the bulk separately as such, but typically, you know, about INR 50 lakh normally tends to be regarded as bulk. It's basically more HNI type of customers who keep money with you in soft is generally regarded as bulk. Broadly, that's the category which we've seen move out onto TDs or onto mutual funds as well.

Operator

Thank you. Mr. Abhishek , may we request that you return to the question queue for follow-up questions. We'll take the next question from the line of Mahrukh Adajania from Nuvama. Please go ahead.

Mahrukh Adajania
Research Analyst, Nuvama

Yeah, hi. Congratulations. Actually, my question is kind of a repeat question on margins. Obviously your margin performance has been awesome, but how to hold that? Obviously fourth quarter is good because if there's one more policy rate hike, we are good. How do you hold that in FY 2024? Because most people think policy rate hikes have peaked. Also, if you see your cost of funds on balance sheet averages, and that may not be the benchmark for you, it's daily moving averages. On balance sheet averages, in the second quarter, there was a 40 basis points QQ rise. Now of course it's 20. Why was there such a sharp rise in second quarter compared to the third quarter?

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

Honestly, I wouldn't have the second and third quarter right now. I can get back to you. On the margins, yes, what you mentioned stays that we do expect some tick-up right now and going forward, yes, it may start shrinking, but there, as we talked about, there are other things which we're working on there.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Mahrukh, like Jaimin mentioned in the past, one is the product mix will change, yeah, as the unsecured piece moves up, inches up, you will see an uptick arising out of that really. Second is if you see we were at a CASA closer to late fifties, you know, two, three quarters back. That has come down in the short run. One hopefully will see CASA inching up back again. That should give you cost of fund advantage. The combination of these should see us not necessarily at these healthy levels, but at reasonably good levels of NIM going forward.

Mahrukh Adajania
Research Analyst, Nuvama

Okay, got it. my next question-

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Ultimately, you know, Mahrukh, go by the ROAs really. Yeah.

Mahrukh Adajania
Research Analyst, Nuvama

Yes.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

really get carried away by the NIMs really.

Mahrukh Adajania
Research Analyst, Nuvama

Got it. My other question is that what would be your best estimate for sector growth in, sector loan growth and even deposit growth in FY 2024? Because it kind of all boils down to that, right? At the end of the day, individual bank growth is a derivative of sector growth. Of course, there are market share gains as well, but

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Sector meaning what? You're talking of product mix or end users?

Mahrukh Adajania
Research Analyst, Nuvama

Sector loan growth. No. The total loan growth for the sector, you know.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Uh-

Mahrukh Adajania
Research Analyst, Nuvama

which is currently running at 50%.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

That we'll have to request Nilesh to comment upon.

Mahrukh Adajania
Research Analyst, Nuvama

Yeah, likely.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

He also wears an economics advisor hat, so.

Mahrukh Adajania
Research Analyst, Nuvama

Right.

Nilesh Chaudhari
Chief Technology Officer, Kotak Mahindra Bank

We believe.

Mahrukh Adajania
Research Analyst, Nuvama

Yeah.

Nilesh Chaudhari
Chief Technology Officer, Kotak Mahindra Bank

Credit growth should moderate in FY 2024 over FY 2023 is the base expense. Again, the components will keep on changing, and a lot will depend upon budget as to what kind of push is given on infrastructure allocation.

Operator

Thank you, Mr. Adajania. May we request that you return to the question queue for follow-up questions. The next question is from the line of Saurabh from JP Morgan. Please go ahead.

Speaker 18

Sir, just two questions. One is on this, you know, provisioning. Your net slippage is negative this quarter, but you've continued to draw down on your COVID buffer. Whereas some of your peer group, you know, they are adding at a contingency. How are you thinking about, you know, your credit costs? Do you think this 1% gross slippage rate is sustainable? The second is can you shed some light on the alternate business? How much of that 15% have you invested right now? That investment, I'm guessing, will happen via the bank, right? What will be the economics of this? Thank you.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Let me take the slippage. Yeah, the slippage has actually been positive. If you're looking at sequentially, yes, we've dropped from about INR 980 odd crores to about INR 740 odd crores. Yes, we have a slippage which is coming down. Recoveries and upgrades have been there during that period, so net-net that results in a negative number. We are quite okay with that in the sense that we've seen this happening now for I think the third or the fourth quarter in a row, where the upgrades and recoveries have been higher than the slippage itself. We do believe that we have absolutely adequate coverage on our NCAs. We've, we're currently at a coverage ratio of 78% odd.

On the COVID, we have followed a standard process with respect to a formula, how we are providing that and what we are writing that back. The writeback is a pretty small number, but it's based on the same number which the same process which we've been doing over the last few quarters. That's broadly where it is. On the alternates, these are all committed numbers, not necessarily invested, but the invested investments will come across the group. It's not just the bank.

Speaker 18

Okay. What will be the fee that you get on this alternate business?

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

I'm sorry, Nilesh?

Nilesh Chaudhari
Chief Technology Officer, Kotak Mahindra Bank

Well, they depend on the and vary from fund to fund. It's a combination of fixed fee carry and distribution of carry. Yeah.

Speaker 18

Okay.

Nilesh Chaudhari
Chief Technology Officer, Kotak Mahindra Bank

It varies. Typically, it's around the 1% range. That, you know, part of your income. The other bigger income is out of our own investment, which, you know, like Uday mentioned, we tend to be around the 15% range and then see significantly out of carry.

Speaker 18

Of the total INR 6,000 crore you plan to invest, INR 40,000 crore, 15%, how much has got invested till now?

Nilesh Chaudhari
Chief Technology Officer, Kotak Mahindra Bank

Roughly about 40% is invested as now.

Speaker 18

Okay. Got it. Thank you.

Operator

Thank you. The next question is from the line of Nitin Aggarwal from Motilal Oswal. Please go ahead.

Nitin Aggarwal
Banking Analyst, Motilal Oswal Financial Services

Yeah. Hi. good evening and thanks for the opportunity. Two questions. One is, we are going full throttle in all the unsecured segments, and our perception of Kotak has been a bank which has always been conservative in underwriting and growth. What's giving us confidence to avoid any accidents? Because the guidance of around reaching the mid-teens again implies like similar 80%-90% growth next year as well in all the unsecured segments. Second question is around... Sorry, I'll read out the second question also. Around the CASA mix, we have seen like a sharp decline from the peak, and of course this decline is a trend we are seeing across other banks as well. How do you look at this equation of CASA decline and the SAR rates that we are offering?

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

I'll take the first one, Nitin Aggarwal. We were down to practically less than 7% unsecured retail. In our case, unsecured retail includes MFI, you know. That, under 7% has gone to 9%, and like Uday Kotak mentioned, we expect to inch up towards the mid-teens. I think that's a reasonably cautious exposure to this area. I think a couple of reasons where the confidence comes from. I think, A, if you look at the amount of data available now on customers and, you know, 90% of what we do on the unsecured side is essentially our customers. Okay? Existing liability franchise customers. The amount of data available is significantly higher.

B, the analytics capability is significantly enhanced, and we've invested a lot over the last two years, and I'll probably have Paul talk about that. C, you know, all of these customers have been through two years of COVID and hence, the comfort of lending back again to them is that much higher. Paul, you wanna talk about some of these things?

Manian KVS
Joint Managing Director, Kotak Mahindra Bank

Yeah. You know, over the last.

Dipak Gupta
Joint Managing Director, Kotak Mahindra Bank

Paul is the head of this.

Uday Kotak
Managing Director and CEO, Kotak Mahindra Bank

Paul?

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

Paul is our CRO. Yeah.

Paul Parambi
Group Chief Risk Officer, Kotak Mahindra Bank

Yeah. While, you know, in the initial periods of COVID, we hadn't really grown our retail book. We were conservative. What we have been doing over this period of time is really invest significantly in our capabilities on assessing risk and, you know, identifying segments which make sense to actually lend to. It's a combination of things. One is that we've built our capabilities significantly over this period of time. Two is, of course, that we were starting from a low base. I think it's a combination of these two, which is taking us forward, and we are very watchful as we grow. It's not that, you know, we're not looking at how it's growing and, so we are comfortable at this point of time.

Nitin Aggarwal
Banking Analyst, Motilal Oswal Financial Services

Right. The second question around CASA mix and the rates, CASA rates.

Paul Parambi
Group Chief Risk Officer, Kotak Mahindra Bank

If you look at the CASA rates which we offer today, I think across the board we are about 50 basis points higher than what most of the peers are offering. We keep evaluating that, but right now we are at 50 basis higher. You talked about the percentage drop. Yes, even after that, we at 53% CASA. I would think we are the, among the highest CASA ratios in the industry. The drop comes on grounds of the fact that there was a time during the early part of COVID and sometime thereafter, where we had kind of reduced our rates on term deposits. As a result, the term deposit growth had slowed down and the CASA had continued.

Which is where the equation went to about 60%+ of CASA. As we started now growing the term deposit, the denominator effect is coming into play, and that's brought it down to 53%. Which is where, again, as I said, we are possibly the highest in the industry still.

Nitin Aggarwal
Banking Analyst, Motilal Oswal Financial Services

Right. Got it. Thank you. Thanks so much, and wish you all the best.

Operator

Thank you. The next question is from the line of Prakhar Agrawal from Elara Capital. Please go ahead.

Prakhar Agrawal
Analyst, Elara Capital

Yeah. Hi, sir. Thank you for this opportunity. Just two data-picking questions. What was the LCR during this quarter?

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

LCR consolidated, we, I think we were at 121%.

Uday Kotak
Managing Director and CEO, Kotak Mahindra Bank

Yeah, 121.4% was the LCR.

Prakhar Agrawal
Analyst, Elara Capital

Second bit is you sold around INR 945 crores of IBPC. Would that have any impact on margins? If you add a PSLCs, what would be the impact, if you could quantify or explain the rationale?

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

I haven't quantified it, but the impact, if at all, would be pretty marginal because that continues to be the earning asset in any case.

Prakhar Agrawal
Analyst, Elara Capital

Got it. Just last thing. Supposedly, if I were to just make an assumption that there'll be no further repo rate hike, when do you see this cost probably rising more than probably we have been seeing from intended impact of lending rate rise? If at all, if I were to make an assumption that further here on, there'll be no more rise in repo rate, when do you see this margin sticking out for us? Maybe a quarter, two quarters? What is your assessment based on the cost that is coming up over next two-three quarters?

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

It also depend on the mix of the asset book, how much is fixed floating, how much is repo linked. Again, the mix of the asset side with respect to, you know, what is, say, home loans versus unsecured. It all depends on that. It will spread over, depending on all equations, spread over one or two quarters.

Prakhar Agrawal
Analyst, Elara Capital

Okay. Thanks. Thanks a lot.

Operator

Thank you. The next question is from the line of Mihir from Enam Holdings. Please go ahead.

Mihir Shukla
Senior Investment Analyst, Enam Holdings

Hello. Hi. I just had a technical question. Why does Kotak not increase the FII limit to, say, 74%? I believe that's the limit is capped to, say, around 55%. If it's increased, then I believe the MSCI weight can actually increase almost double from here. Can you just, like, guide on this?

Jaimin Bhatt
President and CFO, Kotak Mahindra Bank

Look, we are at 55% current, if I remember. Current numbers will be around 42%, 43%, thereabout. Around that number. The 55 has never been a hindrance to anybody wanting to come and invest in us. The red flag or whatever the flag raises at a 3% gap, we've never been anywhere near that. We will evaluate as it goes. Right now, we feel quite comfortable where we are.

Mihir Shukla
Senior Investment Analyst, Enam Holdings

All right. Yeah. Thanks, Jaimin.

Operator

Thank you. Ladies and gentlemen, that was the last question for today. I would now like to hand the conference over to Mr. Uday Kotak for closing comments.

Uday Kotak
Managing Director and CEO, Kotak Mahindra Bank

Thank you very much. I just wanted to end based on all the discussions here. A little bit of back to strategy. In October 2020, after the first six months of COVID, we as senior leadership of the bank decided that this is an opportunity for us to work towards transformation, in terms of how we thought about the future, particularly on technology and some of the other spends, including on growth outlook as we looked at a world beyond COVID. We've followed this strategy from 2020 October-December quarter to roughly now a little more than two years as we get into 2023. The important part of this strategy has been to front load a very significant amount of investment into what we want to do.

This front loading obviously leads to higher operating costs in the short run. In the short run, we do effectively burn our boats at both the ends. Higher front-end cost on the one hand, and at the same time, the technology costs plus the people costs combined hitting us at the same time. Over time, as technology starts taking over a lot of the digital and STP and DIY journeys, it starts giving us greater operating efficiency in terms of our operations. We see that coming in at some point of time in the next fiscal year. Whether it's the second quarter, first quarter, third quarter, we are watching it very closely.

The decision to front load the operating costs was a very conscious decision to change the trajectory of our mindsets, both on technology, consumer, and a significantly more positive growth mindset, including, as Paul mentioned, on investment in risk analytics and other areas to change the trajectory and direction of our future. You will see, and of course, we have been fortunate with the fact that the interest rate cycle has, in the last 9 months, been extremely positive from the point of view of a banking company, which has given us a pretty good margin growth, which has coincided at the same time when we were front-loading the costs.

We see going forward, as costs get better and as margins get to more normalization, assuming that we are closer to the interest rate, end of the interest rate cycle, and my advice is don't take it for granted. Inflation can be sticky. We... I'm saying the base case is that it moderates or it sort of peaks out, but that's not, 100% or a very 90%+ probability. There is a scenario where inflation comes back or remains sticky and rears its head sometime in Q2 or Q3 next year. That is another scenario you have to be ready for or we have to be ready for.

Assuming the base case plays out, we do see the fact that we have front-loaded costs at a time when we're getting much higher returns on our interest earnings has actually, and this is, we did not design such a high increase in margins, it's happened at a time when there has been, by design, a high increase in costs. The key, if I had to look at a continuing Goldilocks outcome for Kotak, it would be stabilization of interest rates at or on higher levels, which continue to give us reasonable margins. Our mix change, our technology investments start beginning to pay off, including DIY, STPs and others, and moderation in ongoing operating expenses as we continue our growth down the asset path.

Hopefully, even on the deposit side, with a lot of the high-end money going away from our savings accounts, we come to a position where granular growth starts taking over the so-called decline. This is a Goldilocks outcome, we are going to see how it plays out. In this world, post 2020, you always got to keep one thing in mind. Never say never that nothing can happen. On that note, let's bring this conference and this meeting to an end. Thank you very much.

Operator

Thank you. Ladies and gentlemen, on behalf of Kotak Mahindra Bank, that concludes this conference. Thank you for joining us. You may now disconnect.

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