Good afternoon, everyone, and thank you for waiting. Welcome to the Earnings Call For The Q3 Of 2025 At Unifique Telecomunicações S.A. I wanna highlight that should you need to prompt a translation, this tool is available on the platform. To access, please select the Interpretation button located on the bottom part of the globe at the bottom part of your screen and choose your language of preference, Portuguese or English. For those listening to the earnings call in English, you have the View Original Audio option. We would also like to let you know that this earnings call is being recorded and will be provided on the company's IR website, ir.unifique.com.br, where you can also find the full material of our earnings release. We can also download the presentation, and on the chat icon, in English.
During the company's presentation, all participants will have their mics off. Soon after, we'll begin the Q&A session. To submit a question, please select the Q&A icon at the bottom part of your screen. Write your questions, enter the queue. As we announced, a request to activate your mic will appear on the screen, then you must activate it. We would like to instruct you that all questions should be submitted at once. We also want to highlight the information in this presentation and possible statements during the earnings call related to business perspectives, projections, and operational and financial targets at Unifique Telecomunicações S.A., represent beliefs and assumptions of the company's management, as well as information that is currently available. Future statements do not guarantee performance.
They involve risks, uncertainties, and assumptions as they refer to future events, and therefore rely on circumstances that could or not occur. Investors must comprehend that general economic conditions, market conditions, and other factors could affect the performance in the future at Unifique Telecomunicações S.A. and lead to results that differ materially from those listed in such considerations of future statements. Today, we have the presence of the company's executives, Fabiano Busnardo, the CEO, and Luiz Bogo Junior, and investor relations officer. I'll pass on the word to Mr. Luiz Bogo Junior.
Hi. Good afternoon, everyone. We are here once again, gathered together for this earnings call for the Q3 of the company. I wanna thank you all for your presence during this event. I also want to thank the shareholders, for accompanying us.
Today, we want to present the excellent results we've been disclosing yesterday. Today we're gonna cover the first slide, and I want to show you a bit of the highlights of the Q3, where we wanna start off with profitability, talking about the Adjusted EBITDA, which added up to over BRL 160 million, and a growth of over 32% in regards to the same quarter last year. The EBITDA adjusted margin, as you can all see, reached 52.5%, leading to a growth of 2.3 percentage points compared to the previous quarter. This reflects the ongoing operational efficiency gains and the strong discipline in cost management that we've been having here in the company.
It's the second highlight I wanna bring out to you about mobile phone, where we already registered over 211,000 accesses with an increase of almost 41,000 accesses in the quarter. This movement with the increase in the base is really in line with our strategy where we wanna increase our coverage and relevance of our brand in states where we operate. The third point is we want to talk about leverage, financial leverage, that we reached a 0.61x .
That guarantees flexibility and security because we have a lot of investments to be made during the year, and that gives us the necessary comfort to see a horizon that's a little more clear, even if we know that there's a real challenging environment from the beginning of next year. We're gonna talk about our churn. We were already having a pretty good rate in the last quarter when we disclosed that it was about 1.50%. Now we reached 1.42%, so this reduction of 0.08 percentage points in regards to the last quarter. That reinforces that we have really good control over our base, where they demonstrate satisfaction and loyalty of these new customers. Now we'll move to the next slide where we talk about operational performance of broadband.
We ended this last quarter with over 3.7 million homes passed and over 824,000 homes connected. If you take a look at this, ever since the Q3 of 2021, as you can see on the slide, there is growth of over 94% of the expansion of homes connected considering both states, Rio Grande do Sul and Santa Catarina. When we talk about the net organic growth, we had a growth of 7,219 accesses. This result is really in line with our strategy that we have in the company. Yesterday, for example, in Rio Grande do Sul, we focused a lot more on qualification of the channels and for our customers and also in the reduction of delinquency and even more on the mitigation of the churn.
Just to show you a little bit about this issue with the churn, with the objective of keeping the standard of a low churn in these states we operate in. We implemented a team that's dedicated to managing this indicator with a focus on identifying causes that apply the corrective measures. The results are there. The average churn in the Q3 dropped to 1.42%, and it's the lowest rate we've ever had registered, and it's consolidated as the lowest churn in the telecom sector, not only for ISPs, but also considering our entire telecom sector. Now we're gonna talk about the combo sales for mobile phones and broadband, and they're contributing very relevantly to the reduction of the churn.
In the end of the Q3, 18.2% of the base of the company's broadband already had customers that also had mobile phone, and that reinforces our success and our strategy for convergence and loyalty among customers. Another point on the market share. We can say we're really strengthening our leadership position in Santa Catarina. With this percentage of share, this data is from Anatel, and so we have this number certified, and it's a number that's public in the state on the website of Anatel. I'm gonna tell you, these results are due to the work done to really expand our presence and our brand among our customers. I can say Rio Grande do Sul is also really directing some significant efforts for our growth.
We have 4.6% market share in that state, and we've been careful to work on this in a structured manner to expand the share and consolidate Unifique in the state of Rio Grande do Sul so that you can feel the quality and reliability of our services more and more as we've structured here in Santa Catarina. Can we move on to the next slide now? Great. We're gonna talk about 5G, and then after Fabiano will talk about this a little more. I wanted to say that in our mobile segment, we ended with 211,000 accesses, and this increase of 41,183 new customers in the quarter really make the revenue of the operation grow exponentially.
These are all results that prove our assertiveness and our precision in expansion of our infrastructure. Of course, this also helps the customer base become greater and greater. For comparison purposes, in December 2024, our own coverage of the mobile operation was present in 11 cities. Now here you can see in the end of the Q3 of 2025, the number already had gone up to 91 cities with 60 in Santa Catarina and 31 in cities in Rio Grande do Sul. I'm gonna say that this is a really relevant expansion considering the short period we've been operating, and that helps us reach a population of approximately three million people with our own network. For purposes of information from the 91 cities with mobile coverage, 66 are part of the 5G auction obligation.
We anticipated these obligations were gonna start up in 2026, and until the end of 2026, we would have this movement of about 30% of the total coverage. We've already anticipated this is 66 units but 25 cities of these already have over 30,000 inhabitants. That means that we would have to reinforce our commitment as a company, expanding our performance in areas with greater population density, because then, at the same time, we can have more returns on investments that we're applying through 5G. I tell you here that on this slide, that one important highlight is that from these 211,000 mobile accesses that we registered in the quarter, 53.8% are from lines that come from other operators.
This is really important data because it provides evidence on the trust customers have towards the quality of our service. We already provide with fixed broadband, and we know that this market, fixed and mobile, is really competitive, right? That brings a lot of tranquillity knowing that our quality is really seen by our customer when they think about this mobile product. Another relevant point I wanna mention also is that in line with what we've already seen is 81% of mobile sales have been performed in a combo with broadband. That means that our portfolio, when it's integrated, provides more efficiency to our commercial strategy. On the next slide, we're gonna talk about our services a bit. I'll be presenting the gross revenue graph.
What I wanna highlight here is the advance in mobile phone in the composition of this pizza. In this quarter, we reached 5.2%, and if we were to compare with the previous quarter, it was at 4.1%. Just to show you, mobile fixed phone services were at 4.3%, and now they're at 4%. That means that mobile phones have already gone over fixed phone services in revenue in the composition of the company's revenue. Besides the traditional telecom services, we also continue to expand our portfolio with some solutions that go beyond connectivity. One of them is Unifique Energia, as you've already mentioned at the other events.
Other services that we have that talk about new business, et cetera, and they represent 2.4% of the revenue, providing more evidence to our strategy of diversifying our products. To be able to highlight this here, I wanna show you that, actually all of these services have our main deliverable as a basis, right? Which is quality internet through fiber or even mobile, 5G. Let's move on to financial performance now. Over here, you can see a bit of our Q3 in 2025. We disclosed that yesterday, so our gross profit reached over BRL 367 million, and that represents a growth of approximately 4.4% in regards to the previous quarter.
This performance, I can say, it was especially levered by the sale of these products with mobile phone plus broadband, and these were the ones that were most acquired by customers. We can also say that there was a significant growth where we reached a bit more than BRL 160 million with an advance of 11.4% in regards to the Q2 . Now, here's an important point to show you, which is this result reflects a bit of the work that was done in the last call, as I mentioned, in some events also with shareholders that highlights that efficiency and control for operational costs. We had. We're actually in the middle of this function here to reduce costs and expenses in the company.
We already had that under control, but we started to look at that carefully, and this is being translated into numbers month after month in the company here. Of course, there's a tax issue that helped a bit with this growth as well. Now about the EBITDA, we're gonna talk about the pure EBITDA, not the Adjusted EBITDA. As you guys mentioned, this is almost BRL 156 million, with an increase of 8.5% in regards to the Q2 of 2025. The EBITDA margin was almost 51%. That demonstrates that we were able to keep the profitability even with the advances in some operations that are relevant in the company and for our mobile operation today.
I go back to mentioning that this margin level here is only possible, thanks to the rigorous expense control that we've been working on here in the company. We've also been working strongly on controlling our budget. All of the management teams have been really controlling this budget, and we've been redirecting these resources to priority subjects a s we mentioned previously, the expansion of the mobile network. If you were to see ever since we went to market in the Q3, we had an EBITDA margin that was kept with very good consistent stability. When we look at the net income in the quarter, it was almost BRL 65 million. We have been very careful to guarantee consistent value creation for all shareholders.
Of course, this increase of 43.4% that's on the screen is also considering the JCP payment that we performed. Now let's move on to the next slide here, where we talk about our debt level. In line with what we've already disclosed yesterday, we have a net debt of BRL 1.041 billion, and we also have a leverage of 0.61x the EBITDA. In this quarter, right? That already reduced a bit in regards to the previous position. This continues to demonstrate to the market our financial health and our capacity to invest in the expansion and improvement of our services.
One point here that we just need to mention is that 88% of our debt is connected to IPCA, which helps us mitigate some of these variations and also preserves the solidity of our capital structure. As I mentioned a little bit before, we performed the payment of dividends and interest on equity, and then we had BRL 6 billion split between JCP and dividends. This is also important to demonstrate our commitment towards the construction of the creation of value to shareholders. Now, I want to quickly cover the acquisitions in the next slide, because now in the end of the last week, we announced the acquisition of two customer portfolios and the complete purchase of a company and w e had a good while without interventions and acquisitions.
For now we understood that there was a good moment, a window, where we should have this opportunity, and we started an acquisition with a local customer portfolio that helped us increase our share locally to about 86% in our region. As SerraNet is a provider, we acquired a portfolio from SerraNet in Rio Grande do Sul. That was a location where we didn't have fiber. Now we're gonna really follow the strategy line, but knowing that we will have to fulfil some obligations due to the 5G auction, right? Finally we acquired total stake in CCS Telecom. They operate a lot in Balneário Camboriú, and there's really intense population density. A lot of tourists as well.
That's where the square meters are probably the most expensive in the country. That also helps us to expand our market share in this region, which should be around 31%. Just to add on, all three acquisitions are thought of considering all of the efforts required to really consider the coverage, or guarantee the coverage of 5G. Guys, now I'm going to just give you a final message here saying that we intend to have a mobile operation soon in over 100 cities in Rio Grande do Sul but w e intend to be one of the most desirable companies in Brazil when it comes to telecom. Which is why we're trying to have sustainable organic growth and not at any cost within broadband.
We've been searching for, as I mentioned, ways to keep a healthy cash flow. We also try to retain or really be careful with customer retention with very proactive initiatives against churn, which really lead to a lot of positive results. Finally, and not least important, we wanna keep our commitment with compensation to shareholders and with the expectation of consistent payments and dividends in mind with being 100% sustainable. To summarize, that would be it. Now I'm gonna wrap up here and open up to any questions you may have. I'll let Fabiano talk about this a little bit before, so he can also maybe anticipate some answers you may have. Okay, good. I just wanna add on to some points that I believe would be important.
We have strong initiatives this year for operational efficiency. We can see that this really reflects on improvements in our numbers. We've been working on updating systems and improving CRM. We were able to reduce 35%, just to give an example here, of the sales time, and so we're able to produce more even with less labor costs. We're at a final phase now with the deployment of a new platform to control operation. This is something we've been working on for almost a year and a half. It's not easy to change a system like this, but we believe that from January on, we'll start reaping some more fruits. Just to show you today, we have about some call center divisions to work on scheduling services and new sales.
With this new platform, it's all gonna be done systematically, and we'll be able to really keep up with this improvement in our operational efficiency, and that is translated into less expenses and better returns, so we can have investments in a more smooth manner. Promoting the growth without elevating our leverage too much. We would keep this really well controlled. We believe that we're experiencing a period where the interest rates are very high, so we need to be careful. That's where we try to work on this growth but creating value for our shareholders, right? We can't take steps that are too wide and place the company in a bad situation, which doesn't end up generating value.
Of course, we are, we have very low leverage, and if we have an opportunity, especially in the organic growth front, then we would be able to take advantage of these opportunities. We've been looking into this market situation. We've been searching for more regulation in the sector. We have a lot of companies. It's not always adjusted accordingly. Of course, that could lead to competition that maybe is not that fair. We really believe now that we could maybe be working on an environment that is a little more organized. We would have this designed right? We must also not forget that the mobile operation issue has a dichotomy, because we're absolutely satisfied with the performance this has brought.
This 5G issue happened in the past and maybe till 2030. We're really well-positioned. This has helped us a lot in our day-to-day to have more relevance in our business. However, we cannot forget that we're planting, right? In this moment, although we're really happy, the fact that we're still in the beginning and we don't have the scale we need, that becomes a detractor of our margins. Even so, the efforts we made to improve efficiency are translated into a better margin, even if we have this issue that hinders our results a bit but this is not bad news. It's good news because first of all, it's not offending our margin that much considering the results it's bringing .
As we are able to get more volume, and we'll have this in the next periods, then it won't generate this loss in results. In a not very distant future, maybe it'll even contribute significantly to an improvement, making us have a business that's advancing well. We can take a look at the churn issue. Of course, that can't be controlled upon through initiatives, but we really have been working on these initiatives and they already have a pretty interesting savings. With a reduction in the churn, we already see improvements in costs, but one of these factors is really the combo of mobile with fixed broadband, as mentioned already, and that becomes more relevant and more important in the company.
I think that was my contribution now here. Then we'll be available to answer any other questions.
Now we're going to begin our Q&A session. I wanna remind you that if you have questions, you must select the Q&A icon on the bottom part of your screen. Write your question to enter the queue. As you announced, a request to activate your mic will appear on the screen. Then you must activate your mic and submit your question. Please, send your questions all at once. Now we'll go to our first question from Leonardo Cinto. Cinto, he's an Itaú BBA analyst. We'll open up your mic before so you can perform your question. Leonardo, please, you may proceed.
Good morning, Luiz. Good morning, Fabiano. Thank you for this opportunity. We have two on our side.
First, I wanna ask about the net adds pace. Is it the company's strategy to select acquisition channels a little more? Really, if we should expect a better normalized net adds scenario for the next quarters? The next one is a little bit about the comment you mentioned on consolidation of the sector. You announced three recent acquisitions, and I wanna understand about these opportunities and if you've mapped anything out on the pipeline or what are the main metrics that you're seeing when you consider these occasional possible occurrences? When you take advantage of the second one, one thing we did become aware of is that another ISP that was listed is gonna be possibly being acquired by an incumbent, and they're speaking.
Would it make sense if Unifique also to walk hand in hand with a big player? Is that something you're considering? Just to understand your mindset at this point in time.
Thanks, Leonardo. Well, about the net adds, yes, we had to perform adjustments, and that was following a pace that ended up leading to a reduction because we need to perform sustainable growth with efficiency. We can't bring in growth and then after have problems with the churn, et cetera. Yes, we expect that now in the next months, we will have an improvement in this rate compared to the Q3. No doubt, the Q4 , let's see, after the first month already indicates this, and now we'll see if we can have November, December in line.
In that case, we would already have significant improvements. Now about the acquisitions. Yes, we do have some other conversations that are underway, and it is possible that in a non-distant future we may be able to sign off another deal, but we have nothing certain in this sense but i t is a real possibility. Specifically, I believe that from half of next year, we would already maybe see these opportunities intensified because the situation is not easy and the guys have pretty high debt levels. About your third question. Everything is always a possibility in the world of business. At the moment, we have not been in any conversations with, like, bigger players.
I think we are really comfortable with this growth avenue we have in mobile and maybe some other improvements we have as well. You'll see that in the beginning of next year, we'll be able to deliver even more than what we deliver now, and the guys are gonna be really excited. That also ends up contributing to make sure we're on the right path and that we should really follow this path. Well, thank you, Leonardo.
Very clear. Thank you. Congratulations on the results.
Our next question is from Bernardo Guttmann. He's an XP analyst. Bernardo, please, you may proceed.
Hello, Fabiano, Luiz. Thanks for this opportunity. Congratulations on the results. Very consistent. I have two questions.
One is about the revenue dynamic, and I wanna understand if there's still space for new price adjustments in the next quarters considering the current environment and if you're also considering a reduction on taxes kind of giving way up ahead or if the current level is already the short? If we could also talk about the efficiency agenda and what could still be captured in regards to operational efficiency and leverage?
Hi, Bernardo. Thanks for your participation. We did. In this year, we had to have some adjustments, but of course, this year, no but next year, yes, we can have other rounds of readjustments, right? Of course, we still must get there and understand how the economy will be.
Even there could be some external factors that could pressure us. Unifique is, first of all, we wanna charge a price that is fair to deliver the best services. This perception from customers there, you saw some adjustments this month and our churn rate diminished. About efficiency, we're implementing IFS, this platform. This is work that we've done in a year and a half. We should already put this into operation till the end of this year. We believe that we'll have a lot of gains. As I mentioned before, right, scheduling will take place automatically considering the routes. That's gonna be done by the system with AI support.
We actually performed a study before deploying this, and we see that there's a target of reaching 27% efficiency in this operations area. Of course, this is a very bold number, let's say, but we're still a bit cautious about this. We wanna wait and see the first period this system implemented, because we're sure we're gonna have efficiency improvements, but that's pretty much clear but i f we're gonna reach the 27%, that's something we have to wait on a little bit more until we can really understand if that's gonna be a reality, right? About the taxes, we think this level, unless you have some shift, is probably gonna be the level that is stable. From now on, we can count on some improvements, but that will probably be coming from our operational efficiency work.
We think there is room to have improvements. Even for mobile, Bernardo, when you have an increase and just last year we had a BRL 10 million rise with mobile. Now this year we're gonna have about BRL 70 million. Next year, maybe, who knows, BRL 170 million. From this moment then we'll start balancing out and understanding the fixed diluted costs and that'll help us really improve this panorama. This is something that we're waiting on in our little box, and this is something we won't be able to see in the next period. I'd say that by maybe 2027 or 2028, we would already start having these gains in the efficiency and dilution of fixed costs, and that starts giving back margins to the levels that are beyond what we have today. Okay.
Thank you, Fabiano. That's very clear.
Well, we wanna remind you that if you have questions, you should select the Q&A icon at the bottom part of your screen. Write your questions, enter the queue. May we ask you that you please wait while we search for new questions. All right, now we're gonna choose one of the questions here because we have a lot of questions, and then all the others we'll answer separately offline, all right? We have a question here from Igor Costa about the next steps in coverage for cities and the new cities coverage.
Yes, we have for the year 2026 defined this. We don't disclose this exactly per city because here there's an issue with competition strategy in the market and w e might catch people off.
We should install next year something around 500 sites. Our coverage, which is gonna be significantly altered, right? I'm not gonna give you the number here right now because they're gonna. I lost track of it. We should be finishing this year with about 500 of our own sites. Next year the objective would be to double the number of sites.
Sorry, I just wanna read one last question, and then we'll answer the rest. This one is really in line with what I mentioned and very relevant also from André Souza.
He says, "Look, how does the company understand the penetration of mobile telephone services in cities where there's still not a lot of [participation]?" Well, it's very good because we're actually developing a program for partners with ISPs that we're talking to in cities where Unifique doesn't have a presence yet, so that we can work on a partnership with these providers. We have an MNO, and we can register these companies as MVNOs for Unifique, and then we really believe we'll be able to accelerate. Today we already have maybe three or four contracts like these that are already signed and that are in rollout phase. There's another issue we also have to overcome, which is systemic, but that should be in the next 60 days to come. There's actually a coincidence with the MX phone.
Our team had to perform adjustments in the system and interfered in this issue as well. We plan to expand these partnerships. That could, of course, accelerate the growth in mobile, because it's like what I mentioned to you. As we grow, we have fixed costs that are gonna be strongly diluted, and that's gonna improve our business profitability. Of course, as we're still in this phase of installing new sites, each site we add there will bring in OpEx. You have, like, the tower leases, space, electric power, maintenance. We add in the site, bring in the revenue. Eventually you're gonna have this moment where there's not gonna be many sites to install this in, and the revenue will advance because the capacity, of course, these sites are modern.
They have major capacity to have a lot of customers, and they would be able to keep on excellent performance considering what's established by competition, which is a big differential. Yes, we do hope to advance in cities where Unifique is stronger. Next year onwards, be able to also open up one more initiative, and accelerate even more in markets we're into. Thank you very much, everyone, for your participation today. With this, our session of Q&A is officially ended, and now we'll pass the word on to the company for their final remarks. Anyways, guys, just wanna reaffirm our commitment here. We're moving towards the end of the year. We've already worked on the first month of the Q4 .
What we intended to work on back then, in the beginning of the year, to try to recover our profitability historically, we were able to advance with significantly this year. There's some work to be done maybe next year, but we have this mix also with mobile, and we're really satisfied with this. Of course, we need some time to make sure that doesn't generate too much weight on our margin. I think we're gonna finish this year with this feeling of, like, a mission complete. As you can see, we have this scenario and a macro scenario that is at least challenging. I think we are really handling this very well.
We're very well prepared for this, and I feel very confident that from next year onwards, we'll continue to advance with the same process we've had in 25. I believe that we'll have new and good opportunities to increment this and reinforce this even more with our presence. I want to once again leave this message with you all of optimism. We're really confident about our future and very much at ease that the future is promising. Okay? Thank you very much. Now the earnings call for the Q3 of 2025 of Unifique Telecomunicações is officially ended. The investor relations department will be available to answer any other questions or issues. Thank you so much to all participants, and have an excellent afternoon.