H2 20/21

Jun 30, 2021

Thanks, Cecilia. Good morning, everybody. Usual format, I'll give you a quick run-through up front, and then Johnny and I will be happy to take your questions. We're pleased with the strong performance, and that this is now a stronger business. Obviously good sales, profit, free cash flow growth, a net cash business now on the balance sheet, and with continuing strong trading, we're in a good place. How we've done that, first of all, we think we've seen a structural shift in the technology market, and second, we are making the most of it. The shift in the technology market, the market's now about a quarter bigger than it was 2 years ago, and we expect a big chunk of that growth to stick. Over three-quarters of our customers are telling us that technology is playing a bigger role in their lives now, whether it's staying connected, productive, healthy, or entertained. Some of the trends driving that are here to stay, whether it's half of U.K. office workers heading into hybrid working, or whether it's in-home entertainment, gaming, now being a bigger industry than movie and music combined. In short, a structurally larger market. Second, we should be able to make the most of it, and we are. We should be able to, as the growing number one in all of our markets with the winning omnichannel business model and the strategy to make the most of that is working. On omnichannel, first of all, we have grown a big online arm, with online more than doubling in size to nearly £5 billion. We have invested in our stores, notably our store colleagues, and we are getting better and better at bringing online and stores together to do things for customers that nobody else can do. Whether it's getting their product to them right now, with ever faster order and collect, or whether it's offering them help 24/7 via 24/7 live video shopping service, ShopLive. A lot of progress, probably ahead of our plans on omnichannel. On credit and services, the important components of building customers for life, we've seen more disruption due to the pandemic, but we're still confident of the future there. Can take any of your questions, and we're building on some very strong foundations, and we've seen some good results, whether it's credit customers growing by 20%, whether it's the startling success of our Customer Club that we launched first in the Nordics. The upsides to come is quite exciting given the greater number of customers that we have, 25% more than 3 years ago, and our ability to stimulate trade with those customers better than ever through data and CRM, and can come back to that. Finally, the legacy mobile issue, which has obviously been a big feature for this business. This is the year when we put that behind us. The transformation, despite all the bumps from COVID, is on track. Stronger cash flow, on track to break even during the course of this financial year, now free of all of the legacy constraints, and going after some upside. Some upside that we haven't promised, but we're going for anyway. That's our future mobile offer, which may be late, but it will land during the course of this year, and has got important support from hardware manufacturers and networks alike. Finally, in summary, I'd say that we've had a good year and that we're on the right path, but there is a lot more in the tank. We believe that we're on the path to being a much more valuable business as the growing market leader in a bigger essential category with a winning business model, a strategy that's working with legacy issues resolved, with a strong balance sheet now and strong cash flow generation and upside to come in our cash flow generation. From the underlying business itself, from the fact that this FY 2022 is the peak investment year and CapEx will go down from this point, and this is the peak year for exceptionals as well. We anticipate no further large-scale restructuring from this point forward. All that points to sustainably larger cash generation to come. With that, I will pause, and we can go to your questions. Thank you. If you wish to ask a question over the phone, please press star one on your telephone keypad. Please ensure the mute function on your telephone is switched off to allow your signal to reach our equipment. Again, please press star one to ask a question. We will now take a first question from Simon Bowler from Numis. Please go ahead. Hi. Thank you. Morning, Simon. Good morning. Morning. 3 quick ones, if it'd be okay. First one, you kind of speak in the presentation to the kind of market share headwind from channel shift, which obviously is expected to kind of partially reverse. If it does settle at 50% as it looks to be in your business at the moment, on that basis, do you think you can recover total market share to pre-pandemic levels? If not, what would be the tools to get you towards those levels? Second one is, there's a bit of reference around the kind of next generation retail platform improved web experience. Just wondering, what are, to your mind, are the most significant changes that we should be thinking of and customers will be seeing? Thirdly, just on CapEx, is there any you can give a rough split of this year's GBP 190 million, and how fast should we think about that dropping away in out years? Okay. I'll take the first two, and Johnny can take the third one. The first, as you say, given that this was a business in U.K. Electricals, 78% geared to stores pre-pandemic, and we're now settling for 50/50, as you'd expect, that has created some aggregate market share headwind. In the medium term, we expect market share gains. That's the headline. The reason for that is increasingly over time, the customers are omnichannel customers. Over 60% of our customers prefer to shop with both. It's through both that we serve them and will serve them over time. All of the initiatives that we've got to continue to do the basics well on the online basics of range, price, availability, and easier experience, we're going to continue with that. All of the investments in our colleagues to give the customers in store a better experience, we're going to continue with that. There are big growth drivers on omnichannel of the customers never needs to be told that we're out of stock, we can get the product to them ever faster, and we can help them 24/7, whether they're online or in store via live video shopping. All of these things we're getting heavily behind. When you add in the stickiness and the greater value that comes from credit and services, we see significant upside to come from all of that as well. We're not talking much about this at this stage. We're quite excited by the advances that we're making on data and on CRM to be able to stay more relevantly in touch with more customers more of the time. We have, of course, many more customers now to stay in touch with. All of those things point are good growth drivers for the business, and we expect them to contribute towards share gains. One in particular you touched on, which is the next generation retail platform, which is itself going to be an important further of ways. How that shows up in the P&L is we're constrained from filling the basket with customers, from selling up to premium products, and from selling credit and services as we would like to. Going forward with it's not just a richer, easier, more inspiring shopping experience with a new platform, although it will be all of those things. It will also be easier for us to introduce the right bundles to customers. To cross-sell, to up-sell to premium products, and to sell more credit and more services. All of those things are not only good growth drivers, but good gross margin improvers as well. This is happening during the course of this financial year in the U.K. and in the Nordics. We're pretty excited about the fueling of growth in both markets. Johnny, do you want to take the CapEx question? Seems we've lost Johnny momentarily. Yes. It's Asad here. Just coming back on the CapEx question in terms of that GBP 190. As Alex pointed out, a lot of it is geared towards the new technology platform. That's both in the Nordics and in the U.K. and Ireland. You start to see some of that land, particularly in terms of the customer-facing stuff, as we go through the course of this year. As Alex pointed out, we expect the GBP 190 to be the peak of this year's investment. We've obviously talked thoroughly about the maintenance CapEx being a lot lower than that. At the moment, we're not giving detailed guidance, but you'd expect to see that fade and coming down particularly from FY 2023 onwards, cash generation. Simon, does that answer your question? Yeah, that's great. Thank you. Thanks, Asad. As a reminder, to ask a question, please press star one. We will pause for a moment to allow everyone to signal. We will now take our next question from Warwick Okines from BNP Paribas Exane. Please go ahead. Morning, Warwick. Thanks. Good morning, all. I've got 3 questions as well, please. The first is, could you just give us an update on supply chain availability, input pressure, those sorts of topics be thinking about in terms of disruption? The second question is, in your slides, you say you've got 18,000 SKUs now in the U.K. and a lot more in the Nordics. Could you just explain the gap between those numbers and flesh out the ambition for the U.K. in terms of range? Then the third question is on gross margin dilution from online. I think in the prepared remarks, you said you don't expect dilution from online from now on. I wasn't clear whether that's because theoretically you've totally closed the gap or is it more a case that it's because you expect the online mix falling this year. Thanks, Warwick. Johnny can take the third of those. Let me go for the first two. We've seen some quite big challenges for most of the past financial year, mind going forward, on availability. That's rooted in the well-publicized chipset shortage, as well as some shortages in capacity on freight. We're expecting that to continue through calendar 2022. You'll know that sectors like automotive are increasingly consuming more silicon, and that's placing pressure on supply, and there are bottlenecks, particularly amongst second and first-tier suppliers in China. That's been with us for some time. I think the fact that we've been able to cope with that to maintain market leading levels of availability and to fuel the growth that we've seen, for example, in over 100% growth in the U.K. in online, I think that's the best testament to the power that being number one gives us and the weight that that gives us with our suppliers so that we can be first in the queue for scarce stock. We've worked hard to make that happen during the course of the past year. We'll continue to work hard. We're expecting further challenges. We're not flagging material risk to our top line progress. I think the second point on range is an interesting one. You've rightly picked up that even though we've made some good progress increasing the range by 50% in the U.K., there's still a long way to go before we get to anywhere close to the 104,000 SKUs that we have in Sweden at the moment, for example. What's behind that, we're further advanced in our Nordics part of our business at the moment on experimenting with things like dropship and with marketplace that allow us to put a greater range in front of customers without taking the stock risk or the logistics cost. We've chosen to experiment with it there first. We quite liked the result, that obviously leaves quite a lot of headroom for greater assortment in the U.K. Later on in the presentation, we talk about one of the exciting bits of ups for this business is we've got many more customers to talk to now. When you put together things like 25% more customers, when you put together the fact that our contact rates have leapt forward with those customers, we've got better data and CRM to get in touch with them, and we have a bigger assortment. Over time, we will have a bigger and bigger assortment to put in front of them. These are obviously good reasons to believe in further growth. Johnny, do you want to take the gross margin question? Yeah. On the margin, Warwick. Hi. Yeah, there's 2 pieces to it. One is, as you've alluded to in your question, that the mix isn't expected to deteriorate, in fact, to come back. We're not expecting any further channel shift towards online as we experienced last year. In fact, it's the omnichannel sales which are growing fastest of all. The other important reason, as we alluded to last year, is that the gap in gross margin between the channels, we have started to close that gap. It's a multi-year exercise, we've seen efficiencies in distribution costs, which we expect to continue, we've also seen improvements in online customer journeys, helping services adoption, that too is expected to continue. Warwick, one thing I'd add to that. One way to think about this if you want to look forward, some reasons to believe in improving margins for customers who are shopping online. Well, one of those is this new technology platform that we're landing, both in the U.K. and in the Nordics. One effect of that is to significantly, to radically improve our ability to sell credit and to sell services to customers online. The second, Johnny points to omnichannel sales being our biggest single growth driver as they are. The more often that we can have a conversation with the customer, the more often we can introduce them to the merits of our services, which are in turn a big driver of margin. That's obviously been difficult historically online. Online hasn't, for anybody, online hasn't traditionally been very good at a good means of selling services. Well, initiatives like Shop Live are doing something about that. As we scale up Shop Live, so we will see the margin differential between those online sales and store sales narrow further. Thanks, Alex. Thanks, team. We will now take our next question from Richard Chamberlain from RBC London. Please go ahead. Hi, Richard. Thank you. Morning. I've got three if that's all right. I wonder if you can just give us an update on how you're thinking about the sort of size and shape of the store estate in the U.K., given the higher digital penetration that you've seen, and I guess also because profits are presumably not that far behind where they would have been had stores been able to open fully, appreciate though it was a headwind. Yeah, update on the sort of store estate plans. Maybe Johnny, you could just touch on these sort of working capital year-end timings. Just sort of talk through what you expect in terms of shape of inventory and payables going forward, how that might sort of reverse on a net basis. Just on current trading, I think you say in the same U.K. Electricals sales are up on last year, but can you give a little bit of color on sort of what the base was from last year for that comment? I guess the comps are probably a bit all over the place at the moment, with the lockdown and so on from last year. Yeah, that would be helpful. Thank you. Richard, I'll leave Johnny to take the working capital question as you suggested. Just on current trading, what we're flagging at the moment is a strong start to the year, and that we're not seeing any significant evidence that last year's sales were pulled forward. In fact, what we're seeing, the very latest up-to-date market information shows a market that's 25% larger year on 2 years. More than that, we're not going to get into today. Obviously, there's a further update to come later in November. It's been a good start to the year. We're pretty pleased. Going back to your question on the store estate, obviously we took some tough decisions last year on the smaller stores. be mobile, only small high street stores. We believe in the store estate that we've got. We believe in a big national network of big stores. We've reopened all 300 of them as a result. Still in our category, we have to start with the customer, and over 60% of customers in our category prefer to shop through a mix of online and in-store. It's important that we can deal with the customers who want to shop online only, and we've shown we can do that with six points of market share gain online in UK Electricals on last year and a total online business that's more than doubling. We've shown we can do that. When it comes to the stores, and we've seen the stores reopen well post restrictions, we're seeing continuing demand for what stores do best, which is face-to-face advice from trusted experts and the ability to discover new products and to have a product demonstrated. All of that we're committed to, and we're also committed, importantly, to other ways of what you might call sustaining the economics of a large national store network. Take ShopLive as an example. What we're basically doing with ShopLive from an economic standpoint is making more money than we otherwise would have done online because the significantly higher conversion and transaction value versus unassisted online when we have a colleague talking to the customer when they're shopping online. What we're doing is using spare capacity of in-store colleagues when the stores are quieter to sell, and that store colleague cost is already substantially paid for. You put those two things together, we like this because the customers like it, the colleagues like it, the business likes it, the economics, and have further to go. That's one example of how stores and online together, 1 plus 1 can equal 3. There are others, whether it's using the full online range to sell in-store, which was up 76% last year, a big growth driver. Using the stores to get the product to customers super fast, again, order and collect 30% of the total in the U.K. We expect that to be another growth driver as we get that time down. We're not backing away from our commitment to a large store network, and we're confident that we can achieve the 4% margin targets and the over £1 billion of free cash flow, even with this change in channel mix. Got it. Yeah. Okay. Thank you. Shall I go into working capital then? Just one comment first, though. You suggested that our profit wasn't impacted by store closures, or at least I think you did, That's not our view at all. We've alluded in the statement to the fact that it was nearly half a billion pounds of sales we think we lost because our stores were forced to close. Our estimates clearly show that if our stores had been open, we'd have done much better than we did, in fact, finish last year. Sure. Yeah. 100%. Yeah. On working capital, we are not pointing to anything unusual in working capital in the year ahead. In the year finished, there were some unusual movements because of the COVID impact at the end of FY 2020. At the year-end we've just gone through, there were some relatively small timing effects in the Nordics, but they were offset by timing effects in the U.K. as well. Overall, I think our working capital position at the end of FY 2021 was pretty balanced at group level. Wouldn't expect anything particularly special in the year ahead. Fantastic. Thank you very much. Maybe I just pick up quickly on your third question, which was you asked about trading comps. Yeah. Yes. The comps in the U.K. at this time last year, of course, the stores were closed, but we've also comped against two years ago when the stores were open. In both cases, what we're seeing is continuing strong trading, and that's what sits behind Alex's comment that we believe the market has become structurally bigger, and we've seen no softening of that since the year-end. Mm-hmm. Okay. Thank you. As a reminder to ask a question, please press star one on your telephone keypad. We will now take our next question from Amy Curry from Morgan Stanley. Please go ahead. Hi, Amy. Hi there. Good morning. Thank you for taking my questions. A couple from me. First of all, related to some of the questions earlier, where are you at in the process of scaling up ShopLive? Could you provide any color on the attachment rates on ShopLive versus unassisted online sales as well, please? I'll tell you what we can tell you, Amy, at this stage about ShopLive. The first thing is we got every interest in scaling it up hard. When you look at the customer being 4 times as likely to buy something versus unassisted ShopLive, when you're looking at an average order value that's 55% higher and customer satisfaction as we measure it, 10 double-digit points better, clearly it's driving better sales. The second thing we are seeing, even though we're not quantifying it at this stage, is a better adoption rate of credit and of services than unassisted online. The third thing that we're seeing is that the colleagues who are manning the ShopLive are doing so using downtime in the stores. Obviously, the bigger this gets, the better it gets all around. This is why we're so focused on scaling it up. We think this is one of those, the tech companies love to talk about network effects, don't they? Well, this is an example of that in action for us, because the more colleagues and customers we get onto ShopLive, the likelier it is that the customer is going to be served by exactly the right specialist to help them, which will be good for the customer and good for sales. Also, the likelier it is that we'll be able to hoover up any spare capacity of our colleagues nationwide and deploy any quiet time in stores on ShopLive. The marginal cost to serve for us is very low. All of this points to the better economics of this channel, and the bigger it gets, as I say, the better it gets. It is also, by the way, very hard for anyone else to copy. Nobody else has paid for the 15,000 experts that we've got in store. No one else has got the 300 well-invested stage sets for these video calls. As I say, the bigger it gets, the harder it gets for anyone else to get close to. We are going to scale this up. In terms of quantifying that, all we'll say at this stage is we expect this to become a major channel in its own right, and we wouldn't be talking so much if we weren't confident of it. It's already a noticeable proportion of our online sales, and we intend to scale it up significantly further. Sure. Got it. Thank you. My second question relates to the announcement earlier this week around the new multi-year partnership with Vodafone. Could you talk through the implications of this agreement, and could you also provide any insights, the new mobile proposition that will be launched later this year as well? Sure. Zooming out for a second, I'll come to your specific question in a moment, Amy. Zooming out, the story on mobile is clearly what we wanted to do is take this away as a source of downside, and that's what we've committed to shareholders to do. Clearly, this part of the business has been significantly loss-making, and we committed to deal with that, and this is the year when we do. You can see that in the strong free cash flow generation, better than we previously flagged. We're recommitting to getting to break even during the course of this financial year on a P&L basis, and we are, as of now, out from underneath all of the legacy constraints. We're out from all of the legacy contracts with ugly volume commitments. That means that we can now integrate the business and get after the legacy cost base. For all of those reasons, the broader transformation, what we promised to do is on track. Now, the upside beyond that. We haven't promised anything for this upside. That doesn't stop us going after it and believing in it. The upside beyond that is what you're referring to with the Vodafone contract. That's our future mobile offer, which is a bit late, which is frustrating. COVID has impacted some of the transformation programs. This is one. It is a bit late. It will launch during this financial year. In terms of what it is, it offers customers the widest choice of handsets, of connectivity, and of ways to pay in the market, and it offers them more flexibility, transparency, and value than they can get anywhere else in the market. It's obviously not just us who believe in this. We've got material support from the likes of Apple, Samsung, and Google, our hardware partners, and we've got support from networks like Virgin, Three, and now Vodafone. Without going into the details of the commercial agreement, we're really pleased with the Vodafone agreement. It's a big multi-year commitment on both sides, and we've got some quite high hopes for it. Very clear. Thank you. Thank you. Sorry. We will now- Just to add to that, the big picture of where we're headed then in mobile is, as I say, we've dealt with the legacy issue, but we're heading towards it being a normal category. We're joining it up with the rest of the business under the Currys banner. As we announced, it'll be an integrated category without its legacy cost base. It will be significantly smaller than it's been in the past, but it'll be profitable and cash generative. We're doing what we said we'd do on U.K. mobile. We will now take our next question from Simon Bowler from Numis. Please go ahead. Hi. Thank you. Hello again. Yeah, I just wanted to follow up on a couple of bits, if that's all right. Sure. It sounds like the SKU range piece in the Nordics is largely this kind of dropship model you've got over there. Who are you dropshipping? Who is doing the dropshipping, i.e., where is that product held? Is that held in country by manufacturers, or who is it that's got their hands on that product? Can you give a sense of what portion of sales that kind of extended range is accounting for in the Nordics region? Secondly, can we just come back to this piece on upselling credit and services through the new platform that you've got? Your checkout process at the moment on your website, there are several moments at which you do see credit and services put forward. Is the proposition itself going to change, or is it just the presentation of how that comes across on the new platform? Okay, Simon, some big questions in there. Let me give you a proper answer. On the range point, we haven't broken out the level of detail that you're specifically asking for, but what we can say is that this is a reason to believe in further growth, and it's been a significant contributor to the record growth and market share that we've seen in the Nordics this year. As you'll know from other retail categories, everything else being equal, if you put a bigger relevant range in front of customers, the more they tend to buy. We've seen that with the 50% increase in range that we've got here in the U.K. There's obviously a lot of headroom still to come. As to where the product sits, that varies, but the main point is it doesn't sit with us. Whether a dropship or marketplace, the stock risk and the logistics and distribution cost burden sits typically with the supplier, but it doesn't sit with us. Clearly, you accept lower margin on that extended range, but you always have the option to bring it into own stock and own served to accept the stock risk if you believe in how well it's selling, and then get the higher margins for doing the ends-to-ends yourself. It's a way of experimenting, if you like, with a bigger range of products and seeing what sells. This is something that we're going to stay focused on because, as I say, there's a lot of headroom, particularly in the U.K., for significantly further relevant range growth to put in front of the larger number of customers that we now have. That's on the range side. On credit and services, I gave a summary upfront. The short answer is the proposition changes as well as the selling experience changes. I don't want to underplay the importance of the online platform changes, the online platform upgrade, because they will have a significant effect. You rightly observed that you can find credit and services on the website as it stands. It's not the easiest customer experience. What we're designing now is going to make it significantly easier for customers to see the merits of our credit and services. We are confident that it's going to see a significant uptick in adoption rates. It's not just all about the selling experience. There are improvements in propositions coming as well. On credit, for example, the proposition will improve by bringing in another lender and bringing in risk-based pricing, both of which will drive further growth, and we continue to innovate with the proposition itself as we're doing right now with a pay in three proposition, for example. We can see more opportunity to build the sticky and the valuable customers that you get from credit. On services, it wasn't our best year on services last year with the stores closed. I mean, we flagged that the percentage of sales for the service in the U.K. went down by 10 points. There are reasons that we're confident for this year. Firstly, of course, the stores are open again, and second, as I talked about, we're getting better at selling services online. Perhaps hardest to put your finger on, but definitely something to be interested in is us tapping into the zeitgeist on sustainability in a bigger way. When we talk about longer life for tech, well, obviously, we're all about selling new technology to customers. Increasingly, we want to be famous for extending the life of the technology they've already got. As we've got the repairs and the recycling at a scale that no one else can get close to, we are particularly well equipped to do that. You should expect to see some big plays this year in all of our markets on helping the customer have longer life for the technology they've already got, which will be good for us commercially, as well as obviously good for the customer's pocket and for the planet. As increasing numbers of customers make their purchase decisions, in part on the sustainability of the retailer, that's only going to be good for us. I could go on. I mean, there's more to come on Club. We've launched that successfully in the Nordics, as you've seen. There's more to come on making more of the data that we've got. The short answer is. Well, not that short, actually. The medium length answer anyway that I've given you, Simon, is that there's proposition improvements to come as well as the selling experience improvements to come. Okay, great. Is there anything about the way that suppliers hold or distribute stock into the U.K. or Nordics that would make that kind of dropship model harder or different in terms of replicating in the U.K.? Why would you not be embracing that quicker if that was something that could be embraced? Then, sorry, separately, one final one. Is there any update on the contingent liabilities that we should be aware of? I'll let Johnny take the question on the contingent liabilities. The short answer to your first question, Simon, is no, there are no such constraints. What we're trying to do is stay focused on not trying to do too many things at once. This is already quite a busy transformation. What we're focused on is landing the things really well that we're setting out to land. You can expect to see a significantly larger range in the U.K. over time. Johnny, do you want to take the one on contingent liabilities? Yes. There's no update on the historic contingent liabilities. We continue to think they are not probable to arise, and that's why we haven't provided for them. For the eagle-eyed among you, and when you get into the annual report, there is a new one. This is a potential tax risk relating to a discontinued business from a long time ago. It's very new news. It's a maximum potential liability of £10 million. We don't think it's at all probable, but we're disclosing that one as well for completeness. Great. Thank you. We will now take our next question from Nick Coulter from Citi. Please go ahead. Hi. Good morning. Thank you for taking my question. I do hope that the availability of large screen TVs is holding up with the Euros. Two questions, if I may, please. Firstly, could you talk about your confidence in the GBP 1 billion cash flow target? It seemed like there could be some upwards pressure given some of the moving parts that you're seeing. More broadly, what does the Currys rebrand mean for the P&L over the medium term, please? Thank you. Nick, I'm delighted to say that availability is holding up. I suggest you get yourself to a site or a store to upgrade whatever you're watching England on at the moment. The short answer on the cash flow target is we're standing by it, and we believe it's very achievable. We're very confident of achieving that. Of course, we've already done a big chunk of it. That's the short answer on that. The Currys rebrand, I'm glad you asked about that because we're pretty excited about it as well. I mean, at the moment, we don't get full recognition from customers for the scale that we already have. We are very big in electrical and mobile, in products and services, and that's sometimes hard for customers to credit us for because we've got lots of different brands doing those different bits. As we bring all of those brands together under Currys, it becomes much easier to get recognized by customers for what we already do for them. As I say, electrical and mobile products and services. That's the first thing. The second, as we invest behind the brand, which we're already doing, we will make sure that we are perceived as helping everybody not just choose, but afford and enjoy for life, their technology. Make sure that we've got Currys perceptions for that, perceptions built for that. In short, we see this as another growth enabler and another growth driver. Does that mean that you'll get a better ROI on your marketing? Does it mean that you get a lower marketing percentage? Does it mean that you can push more into digital? What does that do to the shape of that line? You're getting into more detail than we've broken out so far, Nick, but you're right to assume there are marketing efficiencies as well as top-line benefits, yes. Johnny, do you want to add a little bit more on the cumulative free cash flow point? Yes, sure. Hi, Nick. Listen, we are increasingly confident of delivering that. You talk about upwards pressure. Well, what we said was it was going to be at least GBP 1 billion over 5 years, and we are increasingly confident of that. More than half of it has been delivered already after 2 years of the 5-year plan. The key piece initially was the mobile network data funding that transformation away from the loss-making business. As you've all seen, and as we said, the working capital is more than funding the operating losses and the transformation costs to get us to the new world. We've increased the estimate of the net positive cash through that transformation. That's all really good. The key piece in the next few years is what Simon referred to in his first question that I missed because my line got dropped, but it's that this is a peak year for CapEx and for exceptional costs. Both of those two things are going to come down as we get through the peak year of transformation. The exceptional costs, which have been a big feature of the business over the last few years, that's largely done after this year, and that will decrease substantially. Then we see CapEx coming down much more towards benchmark levels, like 1.5% of revenue or thereabouts, as others in the sector achieve. Those are the things that make us really confident that we will deliver the free cash flow target in the designated time. Got it. Okay, the math looks pretty encouraging. It certainly does on cash, yes. Thank you, sir. I would now like to turn the call back to Alex for any additional or closing remarks. Thanks, Cecilia, and thanks, everybody. I think you've got a sense of the confidence that we've got on the path that we're on. What we've seen this year, I mean, obviously, we've seen a strong performance, which is pleasing, but I think we've also seen the strategy that we set out 2.5 years ago coming good. Whether it's growing a stronger online business, bringing online and stores together, building customers for life through credit and services, resolving the legacy mobile issue. We are on track despite all the bumps in the road from COVID on all of that. What we're left with now is a growing market leader in a bigger, more essential category with a winning business model, with a strategy that's working, with legacy issues resolved, with strong underlying cash flow, and with significant further upside to come on cash flow, as Johnny's just set out, from lower exceptionals and lower CapEx in FY 2023 and FY 2024. I mean, we're confident of the path that we're on, and we're confident of building value for shareholders. Thank you all very much, and have a great day.