Good afternoon, everyone, and welcome. Thank you to those of you joining us in the room and online. I've been really looking forward to presenting to you today. As Chief Executive, my ambition is clear: to build on National Grid's strong foundations, sharpen execution, and advance us as a world-class business. Strong execution is the foundation of confidence for customers, regulators, governments, and investors. We must continue to transform our business as the external environment changes at pace. Let me start with our full-year results. These strong results demonstrate the momentum we're building. We delivered a step-up in CapEx of more than 20% to GBP 11.6 billion, driving asset growth of 10.9%. Underlying operating profit increased to GBP 5.7 billion, reflecting strong operational delivery. This supported 8% growth in underlying EPS at constant currency, in line with our guidance.
We also grew our dividend per share by 3.8%, in line with U.K. CPIH inflation. These results show we are delivering on our commitments. They also provide the reference point for the observations I've made since arriving and the strategic priorities we're now driving forward. Since becoming Chief Executive last autumn, I've spent significant time across our U.K. and U.S. operations and with colleagues at every level of the organization. I've engaged to listen and learn and to reinforce that safety remains one of our foundational values. These conversations will ensure that whatever changes we make are grounded in today's realities and informed by broad input. I've also spent time with our external stakeholders, consumers, customers, suppliers, strategic partners, and with many of you. I've invested significant time with regulators and governments on both sides of the Atlantic.
It's through working together that we can navigate the trade-offs between affordability, security of supply, resilience, and sustainability. All of this underscores for me that National Grid has strong foundations and is differentiated from our peers. Our portfolio is well-diversified across geographies, regulatory frameworks, and energy mix. We have clear visibility on investment and growth, deep engineering capability, and regulatory expertise. Our colleagues understand the critical role we play in the energy system, and they take that responsibility seriously. These strengths underpin our long-standing track record as one of the most reliable and resilient companies in the sector. My focus now is ensuring the way we work reflects the scale, complexity, and opportunities ahead. I'm guided by what has served me well throughout my career, a belief that every organization can and must improve its performance.
As a first step, I strengthened the executive leadership team and took actions to improve decision-making and clarifying accountabilities. This has included creating a new growth forum to provide more effective challenge on capital and bringing together the T3 capital execution under one team. From there, I've mobilized the organization. We've brought together our senior leaders and top talent to rigorously test our ambition against not just best-in-class peers, but also industries and other world-class leaders. This work focused on identifying the levers that would de-risk our plans to create the capacity to absorb uncertainties and to outperform where opportunities emerge. I'll share some practical examples of these later. We've also moved quickly to enhance delivery through specific actions like streamlining our governance processes and deepening our performance rigor. These early quick wins were targeted at improving ways of working and reinforcing a more dynamic, action-orientated culture.
We're a large company, 33,000 strong, and so I'm realistic that agility is not built in a day. This work has culminated in a refreshed strategic framework, now rolled out across the business to sharpen focus and to support consistent execution. This is not a change in direction, but instead provides a coherent structure under which we are unifying our efforts. This progress gave Andy and I the confidence to set out our updated five-year framework in March. We'll invest at least GBP 70 billion, our largest ever capital investment program, supporting annual asset growth of 10%, upgrading our underlying EPS growth of 8%-10%, and our progressive dividend offering. Before I walk through our strategic framework, it's worth stepping back to look at the market forces reshaping our industry and the opportunity that drew me to National Grid. We're operating in an energy system that is fundamentally changing.
The drivers of that change are interconnected, reinforcing one another, and unfolding at different speeds. Taken together, they create powerful tailwinds for our business. At the heart of this shift is a shift in supply mix. In the U.K., a key driver today is the change in generation mix. Our role is to connect 35 GW of new generation to our transmission network in the next five years alone. The sheer magnitude of it, transforming a legacy grid that flows north to south into a mesh that connects massive wind farms, distributed generation, and battery resources, it's an enormous feat. In the U.S., we have a different picture. Continued investment is vital for ensuring reliability across our networks, while demand is growing rapidly due to reshoring and data center demand. The scale of work underway in our upstate New York transmission assets is emblematic of how the system is evolving.
Natural gas also remains an important part of the energy mix for resilience and affordability, which underscores the criticality of our gas system. Demand is also evolving across our jurisdictions and will lead to a second wave of growth. AI and electrification are driving a step change in power demand. New large load customers like data centers and industrials want connection solutions that are faster, more certain, and resilient, which is changing the competitive landscape. In the U.K., we are ready to connect 19 GW of new demand over the next five years, representing a four-fold increase compared to the previous price control period. In the U.S., peak demand is projected to rise by more than 15% by 2029, requiring grid expansion to be delivered around 5x faster than in the past two decades. What does this all mean?
Customer expectations for reliability, security of supply, and system performance are rising, and in periods of greater geopolitical volatility, this is further amplified. Taken together, these structural shifts are expected to drive substantial growth in electricity demand across our markets over the next decade. Gas demand is expected to remain broadly stable, but investment remains essential to reliably meet periods of peak demand. Affordability is a defining challenge for the whole system. Our role is to deliver well-planned, well-executed network investments that lower costs across the system. Our opportunity is defined by the visibility of the growth that we have and what is likely to emerge. It's an opportunity underpinned by powerful long-term tailwinds, driven by structural market growth. In all scenarios, grids will be at the center of these trends, enabling the most efficient market formations.
The critical question, which I'll come to next, is how we translate these tailwinds into disciplined delivery and sustainable value. That market context is exactly why we've refreshed our strategic framework, to sharpen our focus on the actions that create value today while positioning National Grid to capture the growth ahead. Starting first with our mission, we bring energy to power possibilities. Our job is to unlock the full range of possibilities that energy can drive. That mission is grounded in our values, which have not changed. Doing the right thing, make it happen, and find a better way. These values are not separate from the strategy. They are how we deliver it. From there, the framework has two core components, the brilliant basics and the big shifts. The brilliant basics are the foundations of our business, where we're focused on delivering world-class performance.
This is where the overwhelming majority of our organization is focused. Calling them basics doesn't mean they're simple, nor static. Quite the opposite. These areas require relentless improvement, disciplined execution, and the thoughtful deployment of proven technology. Done well, this continuous improvement compounds into a step change in performance. Capital is about best-in-class delivery of our largest ever investment program. This is non-negotiable and central to our value creation story. It requires industry-leading capability in planning, assurance, supply chain readiness, and execution discipline. Across our assets, it's about getting the very best from the existing capital employed, improving reliability and resilience, extending asset life, and using data and insights to optimize performance and investment over time. For customers, it's about providing consistently strong experiences, from reliability and service through to faster, more predictable connections and transparent, proactive communication.
In our functions, the priority is to enhance control and oversight while reducing friction in how we operate, so the organization can move with greater pace and clarity. These brilliant basics de-risk the plan in front of us, but the market forces I described earlier require more than incremental improvement. They also require us to transform how we lead, how we innovate, and how we shape our external environment. They require three big shifts. The first is leadership, people, and our performance culture. Delivering our strategy at pace requires absolute clarity of accountability, stronger performance management, and investment in leadership. That's why we've aligned organizational performance management to our new strategic framework, running a red thread from our business objectives all the way through to individual goals. The second is technology and innovation. The complexity of the energy system we're building cannot be managed in traditional ways.
We must use technology, including digital, data, and AI, much more systematically. This will enable us to improve productivity, get more out of our networks, accelerate delivery, and improve customer experience. We have a number of examples of this across our business, and we'll cover those shortly. The third is external positioning and policy advocacy. As system needs evolve, existing policy and regulatory frameworks must too. We will be deliberate in shaping outcomes that support affordability, resilience, and growth. That means prioritizing where we engage, taking clearer positions, and building coalitions to shape the debate on both sides of the Atlantic. A good example of this is the regulatory engagement we're currently undertaking on ED3 as we seek to get the right blend of investment and flexibility to deliver affordable solutions.
Put simply, the brilliant basics de-risks today's plans, the big shifts position National Grid to lead the next phase of the energy evolution, and executing this will enable us to build a platform for exploring longer-term growth opportunities over time. Let me first bring our delivery to life by covering our five-year plans in both the U.K. and the U.S. Starting with the U.K., where we have clear visibility over the largest ever investment program, which is driving a step change in growth over the next five years. As the biggest FTSE-listed investor in the U.K., we are driving economic growth, both the scale and long-term visibility of our investment and the network capacity we create. We plan to invest around GBP 40 billion across our U.K. regulated businesses, reflecting both the magnitude of the energy transition and the critical role infrastructure plays in enabling it.
We're reshaping the backbone of the U.K. energy system, nearly doubling the amount of power that can flow across the network. Across transmission and distribution, we're building major new substations and delivering around 7,500 km of new or upgraded network infrastructure, equivalent to the distance from London to New York and halfway back again. It also means building the workforce to deliver it, where over the next five years, we expect to recruit around 6,000 full-time employees in the U.K., in which 2,000 will be graduates and apprentices. Of course, there's also a multiplier effect in our investment across our contractors, supply chain, and into the broader economy. Much of this investment is already underpinned by clear and stable regulatory frameworks.
RIIO-T3 gives us the mandate and visibility to invest at scale in transmission, and in distribution, we are now engaging on ED3, where the direction of travel provides confidence in our growth. The focus in our investment is very clear, enabling a fundamental shift in how the system operates. In transmission, we expect to invest around GBP 31 billion, a 150% increase over our previous five-year investment, including connecting up to 35 GW of generation and 19 GW of new demand. In distribution, we're investing around GBP 9 billion to build more flexible, intelligent networks, enabling electric vehicles, heat pumps, distributed generation, and new demand, all while maintaining reliability and performance at a local level. This translates into U.K. regulated asset value growth of more than 60% over the next five years to over GBP 60 billion, creating a strong platform for sustained earnings growth.
Alongside our onshore regulated networks, our 7.8 GW of interconnection portfolio is the largest in the world. It plays a critical role in linking the U.K. to neighboring European markets, which is improving security of supply, enabling the two-way flow of lower-cost energy, and supporting resilience. The U.K. opportunity is clear. Well-established regulatory frameworks delivering a step change in both supply and demand connectivity and building long-term value for all stakeholders. Turning now to the U.S., where we see a different but equally compelling growth story. We plan to invest around GBP 29 billion across our New York and New England businesses over the next five years. This reflects both the size of the opportunity and the regulatory construct we operate within. Our regular rate case cycle is typically every three to five years.
This provides us clear visibility on our investment plans and allows us to adapt to evolving system needs, policy and regulatory priorities, and emerging growth opportunities. In New York, we expect to invest around GBP 17 billion over the next five years, around 30% higher than the previous period, and in New England, around GBP 12 billion, an increase of approximately 50%. This step-up is driven by ongoing investment to maintain our resilience across gas and electric, as well as increased demand connections, with expected demand growth at around 3 x previous levels. It's not just about data-intensive load growth. The planned Micron chip fabrication facility in central New York is a good example of the U.S. commitment to reshoring manufacturing. The underlying fundamentals of the U.S. Northeast are very encouraging for future investment.
At the same time, we're strengthening and modernizing our networks across both electricity and gas. In electricity, this includes transmission upgrades, new connections, and accelerating the deployment of smart meters. In gas, our local distribution businesses continue to play a critical role in system resilience, safety, and in affordability, which is supported by our ongoing investment in pipeline replacement and network modernization. As in the U.K., our investment translates into clear long-term value creation. Across our U.S. businesses, we expect to grow our regulated asset base by around 50% over the next five years to more than GBP 45 billion. The U.S. story is one of scale, resilience, and growth in every part of our business, with a portfolio that's well-positioned to deliver sustainable value over the long term.
If that is the scale of the opportunity and the growth ahead, let me now explain what makes me confident in our delivery. There's already good progress in our capital portfolio today, with key projects well underway on both sides of the Atlantic. We have 2/3 of our GBP 70 billion investment covered by regulatory agreements, and delivery mechanisms secured for 3/4 of it, including 100% of the primary supply chain for our ASTI projects. In the last six months, we've contracted GBP 2.5 billion for the Eastern Green Link 3 and 4 cable and converters, and a further GBP 1 billion on phase II of our CLCPA program in New York. Our assets continue to deliver world-class reliability and resilience, including 99.99999 reliability in our U.K. transmission business. While in Massachusetts, we now have 34% of customers covered by FLISR.
That's a self-healing network technology that restores customer power within a couple of minutes of an outage. Over the last six months, customers in Massachusetts have in aggregate avoided more than 15 million minutes of power outages because of this technology. We're also using advanced satellite and AI-based vegetation management tools to help reduce outages proactively as well. Both of these initiatives are allowing us to demonstrate the significant value of our investments in prevention rather than response, which enhances our resiliency and ensures that our reliability is critical as we engage on future rate cases. For the third consecutive year, we received awards from the Edison Electric Institute for our storm response. I'm not surprised by this when I see the dedication of our teams doing everything they can to restore customers quickly during the most challenging periods. We're also using advanced technology in our customer processes.
For example, by migrating to a new contact center digital platform in the U.S., we've consolidated millions of call interactions across fragmented systems into a single cloud platform. Finally, underpinning all of this, we have a solid operational backbone in our functions. Our core processes, systems, and teams provide strong controls while supporting the business in consistent delivery. It's from here that we are now focusing on how we go further, sharpening performance and lifting ourselves towards best in class across each of these areas. Let me begin with how we're sharpening performance on capital. From the early engineering and planning stages all the way through to execution, we are systematically optimizing our delivery plans. This will improve cost and schedule performance across the portfolio. There are two key areas that we focused on. Firstly, project assurance.
Our new capital control tower is already delivering benefits in the early stages of project development, using agentic capabilities to assess optioneering and documentation at each stage gate. It gives project managers real-time feedback, enhancing regulatory recovery and allowing them to adjust early before changes become more costly when in construction. When you've delivered as many projects as we have, there are inevitable learnings along the way, and the control tower is making those lessons available much faster to leaders across all of our projects, from large to small, informing our full GBP 70 billion plan and giving us confidence in its robustness. We're also capturing synergies across our portfolio. For example, bringing together ASTI and non-ASTI delivery from UK Electricity Transmission into a centralized delivery function. This is improving supply chain coordination, optimizing scheduling, and accelerating our learnings as we build world-class capability and systems. Secondly, capital optimization.
AI will also help generate robust project plans and test thousands of delivery scenarios. It'll help us to plan system access outages, continuously optimizing schedules as conditions evolve across the portfolio, not just on individual projects. This means we can deliver better integrated decisions and drive faster, more predictable, and lower cost delivery. System access outages are increasingly difficult to secure, being able to optimize our access needs is essential. Another key lever is standardization. By using more consistent equipment and designs, we can reduce engineering cycle times, simplify procurement, and lower unit costs. We've standardized our HVDC cable designs, aligning with European standards to make procurement faster and give us access to a wider range of suppliers. We're also moving to fewer substation designs and enabling more modularization of our equipment.
Taking together, these actions strengthen our resilience to cost pressures and position us to outperform against our regulatory incentives. Turning next to our assets, where our focus is on improving maintenance and operations and unlocking more of the latent design capacity of our assets. One early focus is our frontline field operations, where there's a clear opportunity to improve productivity through technology, better use of data, and more effective management. As a case study, in our New York gas business, we've piloted a set of operational improvements. First, reducing the administrative burden on supervisors, simplifying processes, and using AI to free up their time so they can focus on driving performance and removing obstacles in the field. Second, improving planning and scheduling, ensuring crews are deployed more effectively using analytics and AI to optimize routes and increase utilization. This has improved productivity through a 30% reduction in crew travel time.
Finally, strengthening performance management using clearer, more integrated metrics to give real-time visibility to productivity. Across our networks, we see opportunities to mature our asset management capabilities. We will drive greater performance through better intelligence using technology to manage risks and implement consistent standards. This drives value on several fronts. It allows us to sustain our industry-leading reliability as the system becomes more complex and, at the same time, improves productivity to reduce costs to serve. In terms of our customers, we're committed to improving our response to their rapidly evolving expectations. We're now serving a broader and more diverse range of customers than ever before, from households through to large industrial and technology customers, each with very different needs. Our focus is on how we evolve our offering to meet those needs with more speed and transparency.
In the U.S., we've rolled out advanced smart meters to over two million of our customers. By combining these with a market-leading digital customer platform, we'll deliver a step change in customer service. This gives customers the tools to understand and manage consumption and gives us powerful real-time data on exactly how energy is being used. This allows us to both use our networks more flexibly and save customers money. Alongside that, we're modernizing our contact centers, using new platforms and digital tools to improve first-call resolution, reduce wait times, and lower the cost to serve. We are already seeing the results, with an 18% increase in our after-call customer satisfaction scores across our U.S. contact centers over the past year. We're also improving how we connect and partner with our customers, particularly as demand grows and becomes more complex.
This is especially true for large loads and data centers and industrial customers, as well as generators, where expectations on timing, certainty, and engagement are fundamentally different. Over recent months, we've increased our direct engagement with these customers to better understand their needs and their frustrations. This has reinforced the importance of pace, clarity, and predictability in how we operate. In response, we're clarifying and elevating ownership of our customer relationships, as well as continuing to focus on reducing the time to connect. The Connections Reform Program in the U.K. is an important opportunity for the industry, and we're fully committed to playing a leading role in improving how it works for customers. This is about evolving our model from a one-size-fits-all approach to a more responsive service that better meets the needs of different customer groups.
To bring to life what we're doing across capital, asset, and customer, we have a short video to share with you.
[Presentation]
Some super examples there. I look forward to highlighting more of these in future updates. Now, I want to spend some time on one of the three big shifts, technology and innovation, as I believe it's an overlooked strength of our business and one that I'll be spending more time amplifying and scaling across the organization. You've already heard how we're deploying technology across capital, assets, and customer, where it's improving planning, enhancing operations, and strengthening customer outcomes. I also want to explain how we're driving innovation as well. This is where we prioritize and scale new ideas, not just for incremental improvement, but to create step changes in performance and open up future growth opportunities. One of the ways we do this is through National Grid Partners, our corporate venture capital and innovation arm.
Here, we both invest in and help scale startups at the intersection of energy and emerging tech. We have many success stories across the 50+ companies we've invested in since 2018. In many cases, we have been the first to deploy innovative new technologies that we've been able to learn from. Some examples: GridCARE is a tool that identifies where flexibility can unlock additional capacity on our networks, which gives faster connections on new large industrial and AI load. This has the potential to reduce time to power for customers and enhance our credibility as a responsive partner. In our first collaboration, GridCARE identified 650 MW of connection capacity on our network in New York for large, flexible loads. This, in turn, reduces the customer connection time and costs.
Another National Grid Partners-backed company, Emerald AI, is a flexibility management platform for AI infrastructure that we're trialing. It can make large data centers flex their load when the network needs it. In our recent trial in partnership with NVIDIA, it achieved up to 40% reductions in data center load demand without any performance loss. LineVision's dynamic line rating sensors are allowing us to get more capacity out of our existing networks. Following a successful deployment in upstate New York, one of the first in the U.S., we're now rolling them out across our U.K. network with our dynamic line rating program expected to save U.K. customers up to GBP 50 million over the next five years. National Grid Partners-backed technologies therefore support more capacity on our networks, quicker connections, and underpin improved affordability for customers.
To drive further innovation leadership, we'll look to accelerate the progression from successful pilots into enterprise-wide deployment. This will support us in evolving from being a traditional infrastructure operator to a true technology-enabled system orchestrator, able to manage a more complex, more dynamic energy system while creating new value over time. This will be an area you'll hear much more from us on as we continue to develop and scale our approach. To bring some of what we are already doing to life, we have a final video to share. A clear demonstration of the innovation that is already happening at National Grid. Let me now talk about how we think about our long-term growth optionality. As I said at the start, our growth visibility over the next five years is sector-leading, driven by investment in our regulated networks.
The strength of our pipeline means my focus is as much on executing what is in front of us today as it is on positioning us for what comes next. Delivering the brilliant basics and transforming our capabilities gives us the platform to do both. It allows us to sustain growth across our businesses while creating additional options in parallel. Within our regulated networks, that includes continuing to shape our policy and regulatory environment, not just for the next price control, but for the longer term. It also means working closely with partners across the system to meet evolving expectations. Large load customers will be an increasingly important driver of growth, whether through data centers, industrial electrification, or new technologies. How we attract, connect, and serve these customers will be critical. It is clear that the energy landscape is changing rapidly, creating new opportunities to accelerate growth.
We will therefore be open to exploring opportunities through our National Grid Ventures business, where we can leverage our capabilities in planning, building, and operating major infrastructure. Our approach to growth is clear. Our investors value us for long duration, predictable cash flows, and low-risk returns, and maintaining these characteristics remains fundamental to how we assess any new opportunities. With that, let me hand you over to Andy, who will bring to life the outcome of our strategy through our full-year results and talk through the five-year framework and the resilience of our business model.
Thank you, Zoe, good afternoon, everyone. I'd like to highlight that, as usual, we're presenting our results on an underlying basis and at constant currency. I want to start by expanding on what Zoe has just said about the strong foundations from which we will build and deliver our new strategic frame. Over the last five years, we've ramped up capital delivery, driven by increased spend in each of our regulated networks, including UK Electricity Transmission, where our capital investment this year was almost 4x the level we delivered five years ago. The step up in CapEx has been supported by regulatory outcomes across our group, which are designed to deliver the network investment our regulators, customers, and investors value. This has enabled the group to deliver strong earnings growth and our progressive dividend policy.
The scale of what we have already delivered is significant, and combined with the regulatory visibility of growth, it provides a very strong position for us to build upon. Turning to our financial performance and highlights across the business units. Starting with UK Electricity Transmission, where underlying operating profit was GBP 1.7 billion, GBP 254 million higher than last year. This is driven by higher revenues reflecting higher allowances and indexation, alongside delivering flat controllable costs. Capital investment of GBP 4.4 billion was up 46% versus the prior year, delivering RAV growth of 16% to GBP 23.8 billion.
Investment included a more than doubling of CapEx on our ASTI projects, including HVDC capacity reservation payments for Eastern Green Link 4 and Sea Link, alongside the continued ramp-up of our Wave 1 projects, higher customer connections investment, and project spend on the Uxbridge Moor substation, which will connect data center customers to the west of London, and our new state-of-the-art control center in the Midlands. We've achieved an 8.2% return on equity, 100 basis points ahead of baseline allowance, with 109 basis points on average across the price control. This outperformance drives value not just for shareholders, but also our consumers. Over the five years of RIIO-T2, our operational outperformance has delivered nearly GBP 1 billion in direct consumer savings. In March, we accepted the RIIO-T3 price control, which will run to March 2031.
The price control includes key improvements to de-risking our capital delivery, including agreeing allowances in parallel with supply chain engagement, as well as adjustments to cost-sharing mechanisms. We're confident that the T3 package enables delivery of an overall return on equity above 9% on average across the price control through a combination of operational and ongoing financial performance. This operational performance is expected to be delivered through a balance of TotEx efficiencies as well as more powerful Output Delivery Incentives, or ODIs, in T3. These include new incentives on on-time delivery and innovation, as well as reducing constraint costs. ODI performance will be recognized as it's delivered, reflecting that the innovation incentive is awarded in years two and four, and the performance against the new on-time delivery incentive will ramp up over the price control as projects are delivered.
We're focused on delivering a strong first year of T3, including starting construction on four of our Wave 2 ASTI projects, as well as submitting all remaining planning applications. Moving to UK Electricity Distribution. Underlying operating profit was GBP 1.2 billion, GBP 35 million higher than the prior year, reflecting an increase in net revenue from higher TotEx allowances, indexation, and incentive performance alongside lower storm costs, partly offset by increased depreciation. Capital investment was GBP 1.6 billion, 13% higher than last year, with increased investment in asset replacement and reinforcement work. Reflecting this, the RAV grew 7% to GBP 13.1 billion. This year, we also reached an important milestone by delivering our GBP 100 million group synergies target six months ahead of schedule from areas such as procurement and operations.
We saw improved ROE this year, achieving 8.1%, including 50 basis points of outperformance in line with our guidance. Looking ahead, in December, we'll submit our business plan for ED3, including the investment levels we believe are needed across our U.K. distribution networks. Moving now to the U.S. Our New York business achieved a 9% return on equity, 96% of its allowance and 30 basis points higher than last year. Underlying operating profit was GBP 1.7 billion, GBP 342 million higher than the prior year. This reflects higher net revenues, including a catch-up for previously unremunerated costs alongside updated rates reflecting growing investment in our networks. This is partly offset by higher storm costs, property taxes, and increased depreciation.
Capital investment grew 11% to GBP 3.4 billion, driven by higher electric spend on our upstate upgrade projects, including the completion of the Smart Path Connect transmission project on time and on budget. Our increased investment delivered rate base growth of 10% to $25.4 billion. On the regulatory front, this year we agreed our new Niagara Mohawk electric and gas rate case with an allowed ROE of 9.5%. This rate case enables us to maintain reliable, resilient, and cost-effective energy for more than two million customers. Downstate, we'll file new rate proposals for our gas businesses, KEDNY and KEDLI, before the summer. Turning to New England, where we achieved above our target, delivering a return on equity of 9.2%, 96% of the allowed return.
Underlying operating profit of GBP 866 million was broadly flat, reflecting updated rates in our Massachusetts electric business through our capital tracker mechanism, offset by the impact of customer refunds following the recent FERC ruling on New England transmission operators, high depreciation, and capital-related OpEx. Capital investment was GBP 2 billion, 24% higher, driven by electric investment from increased system capacity work, as well as the continued rollout of our fault detection and restoration technology, FLISR, and advanced metering infrastructure for customers. With this, the rate base grew 12% to $13.6 billion. Looking ahead, we expect to agree the Massachusetts gas rate case later this year, and we'll begin rolling out the digital customer service platform across the U.S.
Moving to National Grid Ventures, where underlying operating profit, including joint ventures, was GBP 401 million, GBP 52 million lower than the prior year. A higher overall contribution from our interconnector portfolio was more than offset by lower profit from Grain LNG following the sale in November 2025. Capital investment was GBP 109 million, down 70%, reflecting lower capital expenditure in the business following the sales of National Grid Renewables and Grain LNG. Moving now to cash flow. Cash generated from continuing operations was GBP 7.9 billion, up 15% compared to the prior year, driven by operational performance across our regulated businesses and working capital inflows. Net cash outflow at GBP 6 billion was broadly in line with the prior year, reflecting both higher operational performance and increased capital investment.
Combined with disposal proceeds from the sale of National Grid Renewables and Grain LNG, we saw an increase in net debt of GBP 2.8 billion- GBP 44.2 billion at constant currency. Net finance costs were GBP 1.3 billion, GBP 37 million lower than the prior year, with the impact of higher refinancing costs, where we have issued GBP 4.2 billion of debt during the year, more than offset by higher capitalized interest, reflecting the continued ramp-up of our major projects. In turning to the five-year frame and our full year 2027 guidance, where as usual, more detailed disclosure was provided in our results statement. In March, we set out our new five-year financial framework, which will see us invest at least GBP 70 billion.
We have significant visibility of our growth with around 2/3 of this already covered by regulatory agreements. Our investment will drive asset growth of around 10% per annum, an underlying EPS CAGR of 8%-10%, and continued growth in our dividend per share in line with CPIH inflation. Under this framework, we expect to maintain comfortable headroom against our current rating thresholds in line with our commitment to deliver a strong overall investment-grade credit rating. With asset and earnings growth now more aligned, this supports shareholder returns and balance sheet capacity. Looking beyond the next five years, we see continued balance sheet strength and retain the full suite of funding options, including significant levels of unused hybrid debt capacity. We will be relentlessly focused on efficiency, including keeping controllable costs well below the level of inflation while growing our asset base by nearly 60%.
Turning to FY 2027, the first year of the new framework, where we expect capital investment to grow 10% to nearly GBP 13 billion. We expect to deliver underlying EPS growth of 13%-15% from our FY 2026 baseline of GBP 0.78. This reflects higher allowed revenue as we step up delivery from RIIO-T2 into T3. Our five-year frame and investment case are underpinned by the visibility and resilience of our business model. Even in volatile macro conditions like today, given ongoing geopolitical events, that stability doesn't change. It's built into how we operate, how we deliver our capital projects, and how we finance the business, allowing us to deliver predictable growth over the long term. Our regulatory frameworks protect us from risks outside our control, and we work hard to manage those risks that we can influence.
More broadly, in the U.K. businesses, inflation protections across our regulated asset base provide a strong natural hedge and underpin real equity returns as we continue to invest at scale. In the U.S., around 90% of our supply chain is domestically sourced, which reduces exposure to global pricing and tariffs. We have a proven track record of managing inflation by using alternative suppliers and pacing discretionary spend. Our businesses have limited exposure to wholesale energy prices. In the U.S., we procure energy for our customers, and we receive full recovery for those costs. Our financing strategy is designed to ensure stability. Leverage is broadly matched to our regulatory frameworks across our operating companies to enable the efficient recovery of debt costs through our regulatory mechanisms. We're also deliberate in managing our currency exposure. We hedge around 70% of our U.S. gross assets with dollar-denominated debt.
From an earnings perspective, that means a $0.05 move in the dollar/sterling exchange rate across the year translates to around a GBP 0.01 impact on EPS, limiting volatility for shareholders. All of this supports our confidence in delivering within the ranges set out in our five-year financial framework. This underpins our differentiated investment case that supports our aim to deliver double-digit investor returns. Thank you for listening, and I'll now hand you back to Zoe.
Thanks, Andy. Let me leave you with three key messages. First, National Grid has strong foundations and the visibility to deliver our upgraded capital investment program of at least 70 billion GBP. Second, we are sharpening performance across the business to de-risk execution and drive efficiency. The brilliant basics are how we build credibility and deliver at scale and pace. Third, we're transforming our capabilities across people, technology, and policy. These are targeted, high-impact shifts that respond directly to structural change in our markets and strengthen our position for the future. Together, this is how we continue to move National Grid towards being a truly world-class business and build an enhanced platform for the future. By delivering our strategy, we create value for all stakeholders through a more affordable, secure, reliable, and sustainable energy system, all of which underpins our investment case.
For investors, National Grid offers a genuinely differentiated investment case, combining high visibility growth with a resilient business model. In terms of growth, our confidence is rooted in the visibility of our investment program. We expect to deliver 8%-10% underlying earnings growth over the next five years, aligned with our asset growth of around 10%, providing a clear and predictable trajectory. That growth is driven by multiple structural tailwinds, including network resilience and modernization, the connection of low-carbon generation, and the expansion of our networks to support electrification and rapidly growing demand, including from AI and data centers and reshoring. Importantly, this investment is going into critical infrastructure assets, generating long-duration cash flows with low risk, attractive returns. Alongside that growth, our business model is highly resilient.
Our strong regulatory capabilities, proven delivery track record, disciplined balance sheet, and resilience to macro volatility provides a unique stability even as the system becomes more complex. The combination of these two factors matters. Visible asset-backed growth drives earnings and expansion. Resilience ensures consistency, minimizes volatility, and supports sustainable returns. Taken together, our strategy will deliver a compelling financial outcome. Strong underlying EPS growth and a progressive dividend, which is designed to deliver attractive double-digit returns for our shareholders. Let me finish by simply saying how excited I am to be the CEO of National Grid. To be leading a company with a mission as important as this one, doing a job on which millions depend at a time of great change, it's a challenge and a real privilege.
Andy and I are now happy to take your questions, and I'll hand over to Angela, who is gonna help us to moderate the Q&A session.
Al right. Just before we move to Q&A, I wanted to take a moment to introduce Andrew Downey, who is going to be covering for me as interim IR Director whilst I'm out on maternity leave. Andrew, it is great to have you on the team, you are all left in very good hands. I'm also pleased to say that a number of our U.K. based Group Exec are with us today, let me briefly introduce them. Justine Campbell, Emma Hardaker-Jones, Nicola Medalova, Cordi O'Hara, Steve Smith, and Carl Trowell. Let's get to your questions. If you could raise your hand in the room, and we'll bring a mic over to you. For the benefit of those on the webcast, please could you state your name and institution.
For those of us joining us online, please use the tab at the bottom of the webcast to submit a written question. All of today's materials are available on our website. Of course, for any questions that you've got after the presentation, please do feel free to reach out to the IR team. Right. Maybe we'll start with some questions in the room. If I go first to Pavan.
Thank you, Angela, and thank you, Zoe and Andy, for the presentations. Pavan Mahbubani from JPMorgan. Zoe, my questions are both for you. Can I start with, over the last six months, how you think about National Grid's portfolio mix? I'm thinking U.S., U.K., gas, electricity, regulated, unregulated. How do you think about that mix, and what do you think are the strengths and maybe opportunities there? My second question builds on that in terms of the building optionality for disciplined growth. Can you share a bit more color on what opportunities you think you're well-positioned for and what that growth could look like in terms of, you know, technologies, businesses, and would that be organic or would you consider M&A in that mix as well? Thank you.
Thanks, Pavan. I'll take both of the questions to kick us off. Firstly, as you know, there's been a lot of portfolio streamlining that's been done over recent years. The portfolio that we now have, I think, is something we really like, both the geographic diversity, the exposure to transmission and distribution, but also I think the broader energy mix in the U.S. around gas and electric. I think the portfolio that we have today is very strong. I think the other thing I'd say is that because we have such a significant amount of our business under regulatory frameworks, we've also got a lot of visibility and confidence around what the growth provides us into the future, which perhaps bleeds into the second question that you've got.
The first thing I think important to highlight is the biggest priority that we have is delivering on the GBP 70 billion of investment ahead. That is primarily the greatest focus of the entire executive team to ensure that we nail the delivery ahead of us. That said, of course, we can see that the markets are changing. We've said that we would be open to considering in our NGV portfolio some opportunities where perhaps we have some competitive strengths to bring to bear. Some examples that you might think of is offshore hybrid interconnectors, which would build on an existing portfolio, of course, that we have. We also have continued to look at competitive transmission in the U.S.
Of course, as we get closer to some of our data center developers, really understanding how we might provide innovative solutions to some of our new partners.
Okay. Thank you very much. Maybe if we go to Jenny next.
Hi. Thanks very much. It's Jenny Ping from Citi. Thank you for outlining the strategic framework and how you look at grid from an outsider new perspective and all of the discussions around AI. I just wondered how that translates into numbers in terms of, you know, your 8%-10% that you see as we stand today. Is that a relatively conservative number based on all the opportunities that you see, especially on the cost side with the implementation of AI? Yeah, whether you can sort of help us to quantify some of the opportunities, even though they're not, you know, they're further down the line, but obviously an opportunity. Thank you.
Thanks, Jenny. I think it's important to say that firstly, we've got a really good history and track record at being able to predict and forecast the results of our business, and so we build on a really strong foundation. There's a couple of things that then I think important to highlight. Some of the examples that we have shared with you will actually give us some capacity to absorb what could be uncertainties on the horizon, so it gives us greater confidence, and it de-risks our projections of the future plan.
The other thing I think worth noting is that in some cases, the regulatory framework may mean that some of the efficiencies that we drive as a business will be provided to customers. They may get the benefit more so than we may see in our forward forecast. It's the right thing to do, and in an affordability context, we all know pleasing the customer pleases the regulators and pleases the political context, which helps us to sharpen and improve the next regulatory discussions that we have. Finally, there's the potential that some of the additional work that we're doing helps us to deliver upside.
Of course, Andy and I only just updated the five-year frame in March. I think it's fair to say too early to say how that may play forward. We'll continue to do as National Grid has in its past, be really diligent about making sure that we continue to have that discipline in how we forecast going forward.
Thanks, Jenny. Maybe if we go next to Ajay.
Hi, Ajay Patel at Goldman Sachs, and thank you very much for the presentation today. I have two. If you give that 8%-10% growth rate, is there any chance you could put that in the context of the ROE that you look to achieve of over this plan on average, and maybe frame some of these out-performance levers in the context of that to help us understand the proposition on that side? Secondly, I noticed on the presentation you mentioned the word at least GBP 70 billion. In the event that the opportunity arises and there is the ability to invest more, how would you think about capital allocation and funding to just to understand your mindset on that? Thank you.
Yeah. Thanks, Ajay. Why don't you take the first one, Andy.
Sure
10% growth rate ROE and outperformance levers, and then I can come back to the second one around at least GBP 70 billion in for.
Sure. No, thanks. Thanks, Ajay, for the question. I think, when we think about the financial frame, you know, we don't necessarily think about the offer driving profitability and then think about returns separately. They're part and parcel of the overall outcome. I think we always look to challenge ourselves at ROE, and we tend to measure that at an operating company basis because the regulatory frameworks work differently across the U.K. versus the U.S. I think we've consistently looked to deliver north of 95% of our allowed returns in the U.S. You'll have seen in our presentation today, you know, we've successfully maintained that again in New York and, you know, actually we've seen progressive improvements in New England.
I'm really pleased that we've hit that in New England as you can see. That's obviously what we expect to be doing as we go forward over the five years. In the U.K., as we did back in March, we've guided for the five years of T3 to be delivering north of 9%, including operating and financial performance. Of course, we've guided to the remaining two years of RIIO-ED2, where we expect to be up towards 100 basis points of outperformance, you know, by the last year. Obviously too early to start talking about RIIO-ED3. That will come as we work through and understand much more about how the RIIO-ED3 framework will land. That's sort of how we're thinking about returns.
Maybe on the GBP 70 billion, the question around the at least GBP 70 billion. In March, as Andy and I looked to extend the forecast, we of course extended the frame to full year 2031. We also had at that point the visibility around what came in under the RIIO-T3 negotiations, the GBP 31 billion that was put under the RIIO-T3 framework. I think we also see that there are multiple drivers behind our capital growth. Some of it's around offshore assets, around different generation, some of it's around data centers, some of it's around the resilience of the existing system. When you take those things in concert, we've got a lot of resilience around how we see that capital being deployed, hence we were confident that the number would be at least GBP 70 billion.
Anything you would like to add there?
No. I think that's a good summary.
Sounds good.
Thanks.
Maybe could we go to Alex next?
Thanks. It's Alex Wheeler, RBC. Two questions from me, please. Given Andy just said too early to start talking about RIIO-ED3, one of these may be slightly redundant, but I will ask it anyway. I guess just on RIIO-ED3, I was just interested in whether there was anything specific that you may be pushing for, perhaps that either wasn't reflected in RIIO-ED2 or is a learning from going through the RIIO-T3 process. My second question is just on power demand in your respective geographies. You talked about it a little bit in your presentation. I'd just be interested in what you're seeing as the key drivers in the U.K. and the U.S. and whether they are fundamentally different.
Yeah. Thank you. Why don't I just frame a little bit of RIIO-ED3, but then it'd be useful for you to talk through both the learnings and I think how we see that playing out, and then we'll come to power demand. I think we do expect next week actually, on the 21st of May, we expect the government to release the sector-specific methodology around RIIO-ED3. We've got Cordi, who's sitting here in the room, who has helped to influence, I think, the way in which we look at the scenarios for which RIIO-ED3 frames.
We're quite confident in the GBP 9 billion that we have allocated into the forward investment program as being the right balance between where we need to do investments in primary backbone infrastructure and where we may be able to leverage further demand or flex around how customer take-up of things like EV or heat pumps will actually be adapted as the program rolls forward. Maybe talk about-
No, sure. Thanks, Alex. I think my comment earlier was trying to get too precise at this stage. SSMD is obviously still quite an early step in the process. I think the type of things we'll be looking out for is Ofgem have previously said they want to see T3 as a foundation from a financial perspective and look to build on that. We'd be absolutely looking for a bit more clarity around things like will they roll forward semi-nominal cost of debt, what were the sort of framing around returns. We'd expect T3 returns to be the launchpad for that, we'll have to wait and see.
I think where will they look for levers around speed of cash, you know, as they did in T3? What will that look like in distribution? I think, you know, if I broaden out from the pure financial frame, I think some of the other learnings from RIIO-ED2, as you asked, are, you know, we've seen that things like the real price effects mechanisms, and we've talked about that in previous years. That's clearly something we want to work with Ofgem to try and improve and refocus that. That mechanism has worked very well for us in transmission to keep the costs in balance, not so well in distribution, so that's where we want to see progress.
Of course, you know, like, the other learning from transmission is the importance of output incentives, ODIs, and I think how we calibrate those with Ofgem to get the right incentives that really drive customer value but then can reward, you know, the company if we're successful in doing that. That's just sort of the framing that we'll be looking for.
Coming back to your second question on power demand, I think the best way to bring it to life is probably through our U.K. connections process. Because what we have seen, if you take RIIO-T3, we've got 19 GW of demand that comes onto the system in the next five years, of which about 10 GW sits in the data centers or AI growth. That kind of gives you a bit of a sense of how that's growing. When we look at the broader funnel around the demand queue, if you want to call it that, on demand, it stands at about 75 GW. I think we've been quite prudent in our assessment of what we think is realistic that'll come into the next sort of five-year frame.
Undoubtedly, as we look to some of the technologies where we can identify greater pockets of opportunity, and through Alice and her team, we've got four AI growth zones in the U.K. that we're focusing on, where we've been able to identify 500 MW of capacity as a priority place for which data centers can connect. We've been doing a lot of work around what we call our Connections Accelerator Service. The best example probably to bring to life is in Blyth, where we've got a data center with Blackstone and QTS, where we've been working through eight projects through a pilot to see how we can enhance that power speed of connection and seeing some really good early insights around how we can try and enhance and visibly deliver accelerated connection times.
Great. Maybe if we could go next to Charles.
Don't know. Okay. Sorry. Hi, Charles Swabey HSBC . I have one on cost inflation, particularly for the key metals such as copper. Could you give us an indication how the current prices compare to the assumptions in the investment plan? Then an idea of percentage of investments which are effectively locked in, and then for the portion which isn't, can you give us a just a sort of reminder on the cost recovery mechanisms there? Thank you.
Do you want to take that one, Andy?
Yeah, sure. I think at the highest level, what I'd start with one of the stats I think we covered this afternoon, which is effectively, you know, if you look at our supply chain positioning, we're already 3/4 contracted across the five-year frame. And that includes obviously, you know, we recognize the challenges, you know, given the situation in the Middle East. We recognize that there will be, you know, potential impacts on supply chain. At this point, that remains our firm position on the 3/4.
Beyond that, as I touched on the previous question around real price effects, is we do have the ability in the way those operate to where allowances will flex if you started to see unusual or significant movements in some of those underlying costs. As I said before, that's worked very well for us in transmission, where it has provided a good hedge for us as we've gone through the T2, and we'd expect that to continue as we go into T3.
Good, thanks. Let's go next to Mark.
Hey, thank you. I have two questions for actually for Alice and Carl. Alice, just on maintenance of the existing, I can't see her, maintenance of the existing assets. I mean, there was a big backlog, you know, an underspend in RIIO-T2 that Ofgem expressed surprise at for the whole industry. Can you talk about the process to catch up there and deal with the existing assets? Secondly, for Carl, I mean, you talk about framework agreements and securing supply chain, but contractors are notoriously bad at, you know, equipment and people not showing up at the last minute. Can you talk about the steps that you've got to ensure that the supply chain does actually do what they've told you they're going to do?
Mark, if you don't mind, I'm gonna have a go at taking these. Then there'll be the opportunity as we mingle a little bit later, if you'd like to follow up in additional depth, you'd be welcome. I encourage you to do that. The first thing I think worth saying around reliability is clearly when you have a business, as Alice is running around that world-class 99 point, and I keep saying you can't say five nines because you might write that down as a five and then a nine, and you need to write that down as literally five nines. That there really is world-class benchmark. You have to start from a position of saying that the delivery of our system is exceptional.
The second thing, of course, we must continue to recognize as the system becomes more complex, how do we get visibility on the vulnerabilities on the underlying asset base? We've been talking about what are we doing from a reliability point of view, and how do we make sure we've got a right grip of how not just we're maintaining, but how do we operate the assets in the right envelope that we operate within our existing installed capacity? Post the recent North Hyde incident, Ofgem did an asset health audit. You'll see those results published on their website, and they confirmed that after they looked across the ET business, that they were very pleased to see the strength of the practices for which we deploy within the ET business.
I think, of course, you, this is the kind of space like safety, you never rest on your laurels. You always make sure you're on your toes, and no doubt when I go and visit the team in ET, they are absolutely steadfastly focused on ensuring asset health is foundational to all that we do. I think then maybe if I may, and again, you'd be welcome to speak to Carl a little later. Capital, of course.
We've got four of our Wave 1 ASTI projects currently in execution. We are absolutely at that place where the rubber hits the road in terms of not just navigated the optioneering, the planning, but now we've worked with the partnerships that we have in place around both the supply chain, but also the execution of those in the field. Now that's one of those things that, dare I say, it's a bit of a daily grind. It's a little bit like what you described in our Greenpoint facility around making sure we have the right visibility of productivity, we understand what's on the critical path, and every single day when people show up for work, they're deployed to the right work front and getting the right work done that we're expecting.
I think there's a lot of learnings that we have, both within our capital that we can transfer from our history as well in operating our complex assets.
Great. Thank you, Zoe. I'm gonna move to this side of the room, and we'll go to Harry next.
Hi. Thank you. It's Harry Wyburd from BNP Paribas. It's one question, but I'm sorry it's quite a long one for Zoe. I think that's the most mentions of performance I've heard in an earnings presentation for any company for a long time. I guess we've always thought about National Grid as a return on capital company, which you've heavily emphasized as well today. Sitting here, it also makes you wonder whether National Grid is an operational outperformance company or an operational improvement company or a cost improvement company? Given the amount of, you know, statements in the presentation about sharpening performance, et cetera, what's your internal KPI for performance sharpening? Say, is it qualitative? Is it quantitative?
Might we have a part of the earnings bridge each year, which is, you know, cost improvements like some of your peers do, which is quite significant. That's part one. The other part to it is, it's quite a unique situation. You've come into the industry as an outsider at a very senior level, right? You can bring some outside perspective into an industry which, you know, on the whole promotes internally. If you come to an organization with that operational focus, what can you do to make sure you get paid for it? Not you personally, obviously, but the company gets paid for it. Is this something you're gonna speak with to your counterparts at Ofgem about, is the sharing correct?
Is it right that if you work incredibly hard to make this organization more efficient, that most of that goes to customers? If that's the case, you know, is that where you should be spending your time, or is there an opportunity you think maybe through RIIO-ED3 to say, I think I can really transform this organization. Can I keep a bit more of the fruit of my labor and give it to shareholders?
Two great questions. Let me just start by the performance that we need to deliver is across capital, asset, customer, and the functional competitiveness, the way in which we do our work, the back way in which we manage control and execution. It's across each of those that we really have to keep our focus. The reason we have to do that, of course, we have a huge capital program ahead of us, so we're doing a lot of work, and you saw the examples between the capital control tower or just how now we've got a Strategic Infrastructure group because of the large ASTI projects that we're delivering in the U.K., which is allowing us to get those learnings to some of the smaller projects that we would have delivered in the past.
We're now able to bring a completely different mindset. We talked about, for example, the Great Grid Partnership upgrade. We're now doing the same approach in New England. We're doing the same under ET 'cause we've recognized that that actually helps you to deliver productivity. We've also talked about things like how do we improve the optioneering? How do we make sure that we have smaller numbers of design so that we can be much faster or modularized or work with our partners to actually deliver much stronger capital execution at the outset?
The focus on our performance is very much one across that entire domain, delivering the capital program that we have ahead of us, making sure that we ensure reliability or get the best out of our capital installed today, and then of course making sure that our customer outcomes are equally improved because of the business that we have in the U.S. in particular, where we of course have the ownership of the end customer, which is different than we have here in the U.K. In a way, I am going to sort of, why do we do that? Well, because it's a little bit in answer to your second question about how do we get rewarded for it.
If at the end of the day, the work that we're delivering drives an efficiency and that the customers are paying less, in time, that gives us the visibility of what it is that's driving our business and helps us to come back as we negotiate the next rate case to understand what is the right split of reward between what we get benefits from and what ultimately is translated to our customer. I think, some of that may lag a little bit of time, but if we do the right thing, particularly today, when affordability is absolutely pressing on everyone's minds, it makes sure that we deliver that today, and then we can factor that into the way we think about the next regulatory discussion.
Of course, if there's a high trust that we do the right thing, we're using our money in a way that's efficient and deployed as world-class, then we will have the license to continue to invest in the future in a number of different areas of our business. I think the two are very much connected in terms of how we create arguably our own weather to provide the right conditions for the best regulatory discussions. What did I miss, Andy, that you'd like to add?
No, I think that's a really good summary. I think it's the nature of the sector we're in, and it's what regulation is designed to incentivize, that incentivizes us both in the short and long term to drive as great efficiency, both in our capital delivery and our operating performance. We share that benefit between consumers and shareholders. As you say, that's the credibility then which you have when you're negotiating the next regulatory price control or rate case.
Yeah.
Thanks, Andy and Zoe. I'm gonna go to one from the web 'cause it's a little bit related, with our Ofgem relationship, and then I'll go next to Deepa after that in the room. This question is from Sarah Lester at Morgan Stanley. She asks o n U.K. regulation, do you anticipate any impact on National Grid's business from the recent broadening of Ofgem's powers?
Thanks, Sarah, for the great question. Yeah, I think that we see, actually it's very helpful to see Ofgem wrestling through. There are three key things that came out of the recent report that was issued so that they continue to focus on net zero. They also make sure that there is economic prosperity or that the stimulation of demand on the system is a focus and that they continue to protect the vulnerable customers. Actually, we see that those three things are absolutely central to what we too need to make sure that we're delivering.
In many respects, when we think previously about how do we balance between the investments that we're making towards generation, what are we putting in towards the demand or the data centers, I think having our regulator having that full ownership end to end around what drives the right economic prosperity here in the U.K. actually is a very positive outcome, in my opinion.
Thank you, Zoe. Deepa.
Thank you. Is this on? Hi, Deepa Venkateswaran from Bernstein. I have two questions. Zoe, the first question to you. In six months you seem to have done a lot. Could you highlight maybe the biggest change you've done internally in the company? Hopefully we will see the results of that in the coming years.
Maybe one biggest thing. Another question on RIIO-ED3 again. If I look at the GBP 9 billion, yes, it is a step up, but it's 12.5% increase over the last five-year plan. Some of your peers, including, you know, someone who's recently made an acquisition, they're talking about TotEx increases of 30%-40%. We've also recently seen, you know, solar panel sales in the U.K. going up, EV sales going up. Are you undercooking on RIIO-ED3, or are you assuming that flexibility allowances will probably push you over that GBP 9 billion?
Super. Thanks, Deepa. Why don't I take the first one, and then you can take the second one on RIIO-ED3.
Sure, yep.
Our assumptions. You asked for one big thing, and I hope this isn't a cheat, but I'm gonna tell you the one big thing, is that basically asked everyone, and everyone on my team, to take a look at the plans and the area of accountability that they have and to test against the ambition for the future and making sure that that was benchmarked against best in class to then test where we stood today and that we were really clear about which levers we needed to move to take ourselves from where we are today to that benchmark view of best practice for the future. We have done that consistently.
It's the reason why capital, asset, customer functions, we've done that, and we also took a look at how we were doing that in external policy and advocacy, technology and innovation, and in our leadership and people and culture. It was one process, but across seven domains that gave us the confidence that now we've been able to get what we call quick wins. Much of what you saw in the sharpening our performance is people having done that process at the very back end of last year, have now mobilized and have started to get much of that work in place over the last six months. RIIO-ED3?
Yeah. Thanks, Deepa. I think two things I'll say, and one Zoe touched on in answer to a previous question actually, which is, you know, we're working very closely with Ofgem in what is the appropriate rate of capital investment into the distribution networks. I think recognizing the need for primary reinforcement, you know, the top end of the network, but recognizing that we need to stay ahead of, you know, the rollout of sort of low-carbon technologies, but do it on an appropriately phased basis, and I think that's the dialogue we're having. I think, you know, we're trying to reflect that in our projections, and I think you'll see some of that when our business plans come out later in the year.
The other thing simply is a timing thing, which is, remember our five-year frame includes the last two years of RIIO-ED2 as well as the first three years of RIIO-ED3. It's not quite like for like in terms of, you know, the way you might be doing the math. Yeah.
Right. Thank you. Why don't we go next to James?
James.
James.
James Brand from Deutsche Bank. Couple questions. First on demand, you said you thought there could be 19 GW as a kind of central case of extra U.K. demand over the next five years. That's pretty huge, and I don't recall, while I'll admit, in exactly what was factored into the last four-year forward capacity auction, but I don't think the capacity auction was kind of set up for massive increases in demand like that. I guess the question is, do you think the U.K. market is set up for that kind of demand growth? Is it something that people should really be thinking very hard about to make sure that we start building new gas or whatever to prepare for it? Secondly, on demand, you mentioned the 10 GW of data centers.
That's very useful to have that estimate. Could you just flesh out a little bit more about maybe kind of if we think, you know, in next five years or 10 years, what are kind of reasonable ranges and how you think about assessing how a, you know, what's likely to go ahead? There's kind of huge speculation around this in the markets and how much data centers we'll actually see being built. It's very interesting. Would be interesting to just hear your thoughts on that. Second question was, I guess as a third question, that's because that was kind of a two-parter, is for T3, there's obviously been some big changes in terms of the incentives on TotEx being weakened quite a bit, but the incentives around delivery on time being very significantly strengthened.
You also mentioned the ODIs, which my impression is they have been significantly strengthened as well. Is there any kind of indication you could give us in terms of like a rough split of how the operational performance might look in this coming period, whereas in the past it's been very dominated by TotEx. Thank you.
Okay. Well, how about James, I'll try and take the second question around the 10 GW and the range that we may have around that. Perhaps Andy, if you'd like to touch on the T3 TotEx, and perhaps also, maybe the supply side of the 35 GW, and I think the capacity options and how they've matched.
Sure.
On the second one, I think it's fair to say that of the 19 GW of demand, that 10 GW that we have in data centers, when you go out and talk to all of the data center companies or those that are trying to buy into the data center sort of capacity, there is so much more demand than what we have based in our current plan for the next five years. I think that was what I was trying to get at before, where we've got, you know, 10 GW in data center demand, but the queue of the demand stands much closer to that 75 GW.
You could debate how much of the 75 GW is real, or how much of that maybe is distributed in multiple queues, but there's no question, and I think we all sort of experience this a little bit in our own world. There's that kind of aha moment about just how much, you know, AI can do for you. As you think through that, whilst there will be efficiencies in chips, the extension of the power that's required just continues to go up. Now the big factor around that is gonna be pace. How quickly can you get connections onto power?
Whilst there will be some data centers who will build with sort of behind the meter generation, you do find, particularly in the U.S. I would say, much of the data centers will come with their own generation, which I think sort of answers a little bit of your question around how do we get enough capacity, then they'll eventually get into the grid connection, which is the most efficient way for the data centers to run the reliability that they need. I think, you know, can there be more capacity?
Well, as we've been, and it's one of the reasons why we brought the technology question to the fore, if we can continue through things like GridCARE, find 650 MW in our U.S. system, how do we continue to leverage that, as Alice has done here, to find four pockets of AI growth zones with 500 MW that can be delivered before 2030? I think what we'll start to do, combined with the Connections Accelerator scheme, find ways to get the data centers through the system faster, as well as being able to find capacity without having to build more and more infrastructure to deliver that. I think that then helps to create the right zones for which data centers will develop and deliver. Andy?
Yeah. Thanks. Thanks, James. I mean, on T3, as we said earlier, the way we're thinking about our performance opportunity for us is a little bit different, as you said, from T2. T2, you're right, it was very predominantly driven by TotEx performance, particularly in the capital delivery space. I think we've guided to probably be more evenly split between some TotEx performance still, but also, as you say, from output incentives, although, as I said in my presentation, we would expect that to build over time, as some of them are time linked, you know, to output, delivery, date linked and so forth.
I think in total, we've said that, you know, we'd expect a probably a similar level of total operational outperformance to what we've delivered in T2. I mean, I think to some extent your first and second questions are a little bit linked actually, in terms of, you know, is there really capacity for this? I think you have to take a step back at first and say, our role is to create the capability and the capacity to add this to the network. It's clearly not our job to make sure that the generation actually turns up. That is obviously others, people in the energy system.
You know, the same investment that we'll be delivering over T3 is also designed to increase generation capacity by 35 GW as well. You know, yes, you're right, you need future auction rounds to be successful to ensure that generation comes forward on top of what's already been delivered today. As Zoe said, you're also looking at some of the areas where is there, you know, pockets of capacity within the network today that our reinforcement allows you to access, which doesn't necessarily require new generation at the peak, but it allows better utilization of some of that capacity that exists today.
It's slightly more complex, but I know, you know, as we said at the start, we've got some other people in the room, including Alice Delah unty from Transmission business, who will be, I'm sure, happy to take you through that in a bit more detail.
Thanks, Andy. Can we go next to Marcin?
Yes. Thank you. That's Marcin Wojtal from Bank of America. I have a question on your U.S. business. It sounds like you're very positive on the outlook for the U.S., but I'm just wondering, as part of that review that you've been conducting in recent months, have you perhaps considered any new ways of increasing engagement with your U.S. investor base? Perhaps something going over and beyond the ADR program, perhaps some of a full U.S. listing at some point in the future. My second question is on the point that was made in the outlook statement regarding financial leverage.
You mentioned that regulatory gearing will be at high 60% by the end of the business plan, but then you say that you retain that there'll be balance sheet strength extending beyond that. What do you specifically mean by that comment on balance sheet strength extending? Do you mean that this is the peak for leverage and thereafter it actually comes down?
I'm sure Andy would love to answer both of those questions.
Sure. Well, thanks, Marcin, and let me take them in the order you asked them. I think the first thing I'd say is we're very pleased with our U.S. investor engagement as part of our, you know, total investor engagement program, and actually we have a, you know, for a U.K.-listed business, a very high level of U.S. investors are in the stock. Of course, we need to continue to deliver on all the execution that we've talked about today.
But we're, you know, we've got a successful ADR program and at this point, you know, we're very comfortable with the listing that we have at this point in time. On the leverage point, I think what we've guided to, as you said, is over the five-year frame, we would expect leverage, which has been obviously reduced as a result of the equity raise two years ago, to increment back up. As you said, it's 61% today. We expect that to gradually move back up to the high 60s towards the end of the frame. My comment is, you know, leverage is just one measure.
When we think about the strength of the balance sheet, we look much more at the whole suite of credit metrics, which is what really the agencies focus on. So our commentary on the strength of the balance sheet is about, you know, where we believe the level of comfort will be in those other metrics, RCF, FFO, and so forth. Signaling that, you know, based on our forecast today, we see ourselves with a good level of headroom, even at the point we exit the five-year frame.
The commentary around hybrid debt is obviously that's often one of the first tools that you might be asked about and to turn to, and to make the point that we're not expecting to issue hybrid debt within the five-year frame, and therefore, by the end of 2031, we will have significant levels of unused capacity.
Right. Thank you, Andy. It looks like we've got Ahmed in the room, and then we'll probably close on one question from the web.
Hi. Ahmed from Jefferies. A few questions from my side. I wanted to come back to RIIO-ED3 and next week. I was wondering if you would give us more context on the debate about the cash advancing measures, if there is sort of, you know, give a sense of the debate, whether that debate is more focused on depreciation or capitalization allowances, and if you are expecting a much clearer position from Ofgem next week. That's the first one. The second one is on RIIO-ED2, the 50 basis points outperformance that you are, over the next two years, trying to get to 100%, 100 basis points.
Can you give us a sense of the visibility and the confidence around it and the discussion we have had around performance and delivery, even if there's any scope for upside to this target? Just finally, you mentioned pacing investments, as I understand, as an inflation managing tool in the U.S. How easy or sort of what's the process of sort of implementing if you were to use that tool in the U.S.? Is there a complex regulatory process around it, or is that quite quick to sort of use that tool to sort of use as a lever for inflation protection?
Do you want to have a go at the first two and maybe touch on the third?
Sure
I can add.
Sure. Yeah, thanks, Ahmed. In terms of the RIIO-ED3 questions, I think I'm just gonna go back to what I said briefly earlier on, which is I wouldn't want to start second guessing what we will and won't see next week. I think it's still quite early in the overall process, so I think in terms of, you know, cash measures, some of the ones you listed, you know, will they look to things like asset lives? Will they look to capitalization rates as in transmission? I think it's clear that, you know, capitalization rates has a slightly muted impact on the distribution business, which is why I think they've had depreciation rates in the mix, so to speak.
I think it's too early to say, will we get a very clear steer which direction, or will they still keep sort of all those options on the table? We'll have to wait and see. I think, you know, hopefully, we've been very clear in our guidance on our performance opportunities in ED over the remaining years of RIIO-ED2. We guided off the back of the challenges last year with the real price effects mechanism I touched on earlier to deliver the 50 basis points, and we've done that this year. A lot of that has come from some of the ODI incentives that, you know, particularly in the distribution system operator side. We've guided to around 70 basis points next year, getting up to 100 basis points by the last year of RIIO-ED2.
Hopefully, we've given good visibility. That will come from a mix of things, as always, continued delivery against incentives, continued cost efficiency as well. Obviously, we will still face that drag from real price effects. It's a sector-wide challenge. It's not gonna go away until we get to look to solve that through RIIO-ED3. I mean, in terms of the pacing of investment points in the U.S., I think it's something we've always looked to do, which is, you know, be clearly, you know, transparently with our regulators, work about what's the appropriate level of investment.
I think, you know, whereas in the U.K. you have a firm five-year price control, in the U.S., you tend to have sort of tracker mechanisms and other things which true up CapEx over a period of time. That does give you just a little bit more discretion potentially around the pace at which you need to deploy that CapEx. I don't think there is anything new there. We are just reaffirming that that's that approach remains available to us in the U.S.
Good. I think that is all of the questions in the room, so maybe if we could close on one final question from the web, from Dominic Nash at Barclays. This one is sticking in the U.S. He says y ou've been exiting gas in the U.K., but retain sizable gas networks in the U.S. How should we think about the long-term role of U.S. gas within National Grid as electrification and decarbonization accelerate, particularly in terms of future investment and capital allocation?
Thanks, Dominic. I think firstly, like I said earlier, we like the portfolio that we have. We certainly see, perhaps on both sides, but particularly in the U.S. where we have our gas LDCs, continued recognition of the role that they play in providing stability to the system. That was certainly amplified in the recent storms that we had. Winter Storm Fern is an example where we really recognized that gas became very critical in making sure that we could balance and supply the system with the energy that it needed. I think that one of the things that we just wanna, sort of course, make sure we don't have any direct exposure to the gas volatility nor the gas price.
As you know, in the U.S. business, of course, we do have to purchase the gas on behalf of our customers, but that's a pass-through mechanism, so we don't have the direct access to volatility. I think at the moment, we like the business we have. We see that the investment that we have in the gas business is essential. We do a lot of the leak-prone pipe replacements, which is also part of the program that we have underway, and we see that that investment is going to be still critical for some period of time to come.
Okay. Thank you, Zoe. I think that is all of the questions that we've got. Zoe, I'll hand it back to you to close us.
Thank you very much. A few things just in closing. Firstly, thank you very much for joining us today, and thank you very much for your investments in us. It means a lot, and I think it helps us to continue to deliver the incredible work that our teams do for the countries for which we're operating within. I look forward to seeing many of you on the road in the coming weeks. Maybe if I can with just a couple of takeaways. The first, I'm really excited for the work program that we have ahead of us. Very visible asset-backed growth and resilient, sustainable returns. Maybe if I could finish by saying a big thank you to Angela, who won't be with us for a period of time as she takes her well-deserved maternity leave.
Thank you very much, Angela, for all that you've done in this community and helping prepare us for today. Thank you for being here today. We never were quite sure, but we're really pleased to have Angela here, and best of luck for your maternity leave.
Thank you very much.
With that, thank you very much.