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Earnings Call: Q1 2019

May 2, 2019

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

I guess you said it all. Welcome to RB's Q1 trading update. We'll go through our normal prepared remarks and then go straight to Q&A. With that, let's pass over to Rakesh.

Rakesh Kapoor
CEO, Reckitt Benckiser

Hi, good morning and welcome to our trading update conference call. I'm joined today by Adrian Hennah, our CFO, and Aditya Sehgal, our COO of Health. After a brief summary, we will be pleased to take your questions. I would remind you that this is a trading update only rather than a full set of results. I have three key messages for you today. Firstly, Q1 was a slow start. It was expected, we remain fully on track to deliver the full-year targets we communicated to you in February. Secondly, the return to outperformance in Health remains our top priority, and I want to share with you some of the plans we have in this regard. Lastly, the work we are doing to create two fully separable business units remains on track. Let me give you some more color around these messages.

You will have seen from our trading update this morning, as we flagged in February, it was a slow start to the year, but as expected. As usual, there are a number of moving parts. I want to address those directly now, and then if you have any further questions, we can deal with them in the Q&A. Let's take the negatives first in true RB fashion, and then come to the positive. Our OTC business experienced a negative 9% decline in Q1. You will see from our geographic disclosures that the majority of this decline was driven by the U.S., where we sell both Mucinex and a smaller cough and congestion brand called Delsym. The weakness was due to three things. Firstly, as you are all aware, it was a very weak season.

In the U.S., the incidences of cold and flu in January and February were down significantly on the prior year. Things improved in March, this did not impact our net revenues as retailers used the pickup in incidences to reduce their inventory levels. This brings me to my second point, which is about retailer inventory levels. As we signaled with our full-year results, retailers had closed 2018 with relatively high inventories as they did not adjust to a season which relatively was weak in the last year through December. Through Q1, as the season failed to materialize, retailers destocked. This impact was significant. As we ended the quarter, retailer inventories are now in line with consumption. Thirdly, this is just for Mucinex, we saw, as expected, some continued modest share decline during the quarter as a result of the fuller availability of private label competition.

We expect to lap the private label impact during 2019 and are ready with our plans to bring further innovation to this brand in half two. Other health had a flat quarter. There are a few moving parts here too. On the positive side, Dettol performed well with good brand growth across both our developed and emerging markets. Our VMS brands had a slow quarter, particularly Airborne, which is also due to seasonality. The market for immunity supplements in the U.S. for the first two months of the year was mid-single digit negative. We do, however, believe that our VMS brands will be a growth driver as we progress throughout the year, and we look forward to the success in our new brain health brand, Neuriva.

Scholl had a weak quarter as we made a deliberate choice to focus the equity of Scholl from gadgets to foot health, therefore putting more resources and in-store focus behind problem solution products and foot aid segments. This transition is creating some further turbulence for the brand. Gadgets now represent just under 15% of our Scholl portfolio. We believe this strategic reorientation will provide a more sustainable growth platform in the future. Coming to the positive and our IFCN and business. We delivered a good quarter of 5% growth. Our U.S. business continues to see strong momentum and further share gains behind the success of our NeuroPro launch last year and strong success in our specialty brand, Nutramigen. In China, supply will remain constrained until we get to the second half of the year.

We are working hard to create a more resilient supply chain, and our Australian facilities are now up and running. From a channel perspective, e-commerce remains strong and broad-based across our multiple e-commerce platforms. I am pleased to say that e-commerce now represents around 10% of our health business. On health, I want to address the volume versus price mix performance in the quarter. On the volume side, we were impacted by both a very weak season and associated retailer destocking in our U.S. OTC brands. On price mix, we took pricing in line with the market, but also benefited in addition from a number of trade optimization initiatives. It was slightly unusual price mix quarter for us, but there is no change to our model or longer-term expectation, where growth will come from a combination of both volume and price mix.

We do not see increases in real prices as a source of material growth in the long term. In respect of Hygiene Home, we saw another strong quarter, despite a tough competitor in the U.S. on Lysol. Our business continues to benefit from the additional focus of RB 2.0, and we are seeing some excellent performances, particularly in Harpic, where we are addressing some very important social and hygiene causes, and in Vanish, where we have simplified the portfolio and improved innovation. Again, the volume versus price mix performance looks a bit unusual in the quarter. We are lapping an extremely tough volume comp from last year and weak pricing comps on the other side. There has been no overall change to our pricing strategy in Hygiene Home. We do not see increases in real price as a source of growth here too.

What does all this mean for full-year targets? We expected a slow start. The flu season turned out within, but I would say at the lower end of our expected range. We remain confident in our plans for the rest of the year and our ability to deliver both our full-year targets of net revenue of 3%-4% like-for-like growth and our expectation of maintaining adjusted operating margins in 2018. Whilst we don't give targets by quarter, I want to reiterate what I said in February, that you should not expect this 3%-4% growth target to be consistent across quarters or even in each of the halves. Half two and Q3 in particular will be a key growth driver for us in 2019. From a margin perspective, this is also true.

Moving to my second message, and it is not a new message, but it is a top priority, and that is returning our health business to outperformance. I firmly believe that we are operating in the right categories. We have excellent brands and now have the operating structure under RB 2.0. With the integration of Mead Johnson within RB Health now completed, our focus is very much about winning in the right channels, the growth channels. We are outperforming in e-commerce, and this is not just a China story. It is about investing in all markets and in all e-commerce channels, including direct to consumer. We are significantly increasing investment in e-commerce and digital versus 2018 and 2017. It is also about innovation. Our future innovation pipeline is materially bigger than was the case 12 months ago.

We should expect to see more new products behind existing brands, but also create new brands over time. It is very early days, but our new brain health brand, Neuriva, has been well received by customers. We are building a more resilient business. Over the past two years, our good growth across many brands and markets has been offset by one-off factors affecting supply of our products. We are investing to build even more resilient operations. For example, our IFCN business, we are working very hard to create a more resilient supply chain, and our Australian facilities being up and running is a symbol of that. Finally, my third and very short message, which is that the significant work we are doing to create two fully separable businesses remains, but very much in progress and on track with the timeline we have previously communicated, which is by mid-2020.

To conclude, we are on track to deliver our targets for the year. We know we have work to do still to get our health business to where it needs to be, and we are on it. We are also full steam ahead with creating two fully separable business units by mid-2020. With that, Adrian, Adi, and I will now be pleased to take your questions. Can we have the first one, please?

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Thanks, Rakesh. We've got some people in the queue. The first on the line is Celine Pannuti for JPMorgan. Go ahead, Celine. Celine, I think I heard you, but it's very faint. No? Okay. Well, look, we'll go to the second question, maybe, Celine, if you could go back in the queue. The second on the line is Richard Taylor from Morgan Stanley. Richard, can you hear me? There we go.

Richard Taylor
Analyst, Morgan Stanley

Good morning, gentlemen. Just two questions from me this morning. One very simple one to start with. What do you think the market growth rate was for baby food in China and in North America, please? That's the first one. The second one's a bit more of a broad question. I can understand how e-commerce works very well in health, particularly for high-value items like baby food. Maybe you can give us a bit of color on why e-commerce works well for the Hygiene Home business for maybe the items that are lower value.

Rakesh Kapoor
CEO, Reckitt Benckiser

Right. Let me just give you a very quick snapshot of what is happening in China, although I have to say that the position in China, as usual, remains very difficult to fully read. I would say that in aggregate, the China business is materially slower in terms of volume caused by the birth rate decline in 2017 and 2018. There is still an impact, a positive impact of premiumization. Therefore, when you put this in aggregate, we are still seeing growth, I would say, lower than last year, but still, I would say in the low to mid-single digits level in China. In U.S., we don't have the same volatility in birth rates. It's a much more steady market. There is a very modest volume growth rate and also a modest price growth rate.

In aggregate, I would say it's very low single digits in the U.S. We are definitely outperforming in the U.S. I'm very, very pleased actually, because we took over the business of just, I would say, 20-odd months ago. The U.S. business was a material drag on the total business, we have turned that around really over the last six, nine months. We can see positive share momentum, positive growth momentum, I think we are really, really doing well in the U.S. In China, obviously our very good performance in e-commerce, in rolling out our distribution to modern baby stores, particularly three, four rounds with very innovative partnerships, was going really very well, then we had the setback in Q3, which obviously Has put some kind of damper on this.

We are recovering and working very hard to win back consumer choice, to win back our distribution, but we are still supply constrained. I would say that in aggregate, the results of Q1 in IFCN are good, are strong. I think we have managed within the constraints that we have. We managed the brand and the categories rather well, but we have still a lot of work to do. There is no question. We can do so much better. I'm not talking about rotary targets, but we can do better, and we are working very hard to improve across innovation, across distribution, and so on, so forth. Last question, I think, on Hygiene Home commerce and how should we expect Hygiene Home. There is no question that there is a difference between e-commerce penetrance in some categories versus others.

If you ask how beauty care is probably far more e-commerce driven versus toilet papers is quite normal. There is a difference, because per unit items and per unit cost and therefore the overall economics works differently. The growth rates and no matter which level you start from, the growth rates on e-commerce, whether it's one category or the other, are still phenomenally exciting. Therefore, we are working hard, whether it's in health or in Hygiene Home, across e-commerce channels. That means we are working hard on marketplaces, we're working hard on bricks and clicks, we're working hard on cross-border and other channels as and when available across markets to fuel further momentum.

There's one figure that I want to quote to you, which I think tells me that eventually every category, irrespective of the market, will have a substantial business coming on e-commerce in the future. That might take time depending on where you are, but that's what's going to happen, and that's China, Dettol. You would argue that Dettol, China should be like Dettol in India, maybe, or Lysol in the U.S. or Harpic somewhere else. In Dettol, in China, the contribution of e-commerce to total is, I would say, 40%-50%. It might change from one quarter to the other, but it's in that range. Can you imagine that 40%-50% of our Dettol business in China is on e-commerce.

Therefore, when I think about e-commerce in health, I do not set somehow limitations or ambitions should be materially different, even if the path might be longer or different in one market versus the other.

Richard Taylor
Analyst, Morgan Stanley

That's very clear. One quick follow-up. Sorry, maybe this is for Adi. Are there any new initiatives from the Chinese government that we should be aware of to stimulate the birth rate in China?

Aditya Sehgal
COO of Health, Reckitt Benckiser

I think the Chinese government is doing a number of things to stimulate the birth rate. We also know that as countries develop, birth rates tend to go in a particular direction. It's clearly very much top of mind for Chinese government, and if you read most science fact, the Chinese government is focused on balancing the demographic issues that will come up, and they remain focused on that. This is not an easy thing to move in the short term.

Richard Taylor
Analyst, Morgan Stanley

Thank you.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Okay. Thanks, Richard. Moving on to the second question, gentlemen James from RBC. Hi, James.

James Edwardes Jones
Analyst, RBC Capital Markets

Yeah, morning. Two quick ones, please. The loss of share to private label in OTC. In the past, you often made the point that when people are unwell, they turn to tried and trusted products. Your brand should be relatively insulated from private label competition. Does that argument still hold up? Secondly, back to China, IFCN, you said you're still supply constrained. What about consumer behavior following Q3 supply problems? Again, you said at the time that you were worried that some consumers might switch away from the brand permanently if that was unavailable. How has that played out?

Rakesh Kapoor
CEO, Reckitt Benckiser

Thanks, James. Let me take the first one. I'll get Adi to take the second one. In terms of private label, we just saw that brand and consumer health has been materially more resilient than many other categories, and therefore less susceptible to private label. We are talking about Mucinex here. In the case of Mucinex, we're talking about the entry of private label or re-entry, I have to be very precise. That has happened over the last 12, 18 months. As private label just comes in, occupies more shelf space and makes available, there is a one-off impact that we are going to see just because a new brand and any new things that come in will definitely make an impact. I expect that to even out over the course of this year.

Whenever something new comes in, it doesn't come exactly the same point in time in every store and so on, so forth. There's a dragged out impact, and I would expect that to even out towards the middle year. In the current time, actually, that where private label is fully been present for over 12 months, our Mucinex share is resilient there. We are not losing share in channels where private label has been fully there. It's just the fact that private label is not instantaneously available in every store, and therefore this is it. In the grand scheme of things in Q1, the impact of the share on Mucinex performance is materially modest compared to the other factors of seasonality and destocking. I think you put that in perspective. In the second one, I think Adi wants to speak.

Aditya Sehgal
COO of Health, Reckitt Benckiser

Yeah. On your question about the consumer impact of issues that we had last year, we know that IFCN category is built cohort by cohort, and these cohorts actually tend to travel over a period of time through the journey of the mother and baby. Clearly, as we got supply constrained last year, we did not build as many cohorts as we would have done in a supply unconstrained manner. Compared to where we were in the first half of last year, in the second half, we were unable to build the same level of cohorts and the same momentum to come into 2019, especially for our most premium and our best product there, which is Enfinitas.

At the same time, as we ran into this supply issue, we were extremely conscious of we continue to invest behind building our brand, building the equity, and making sure that we retain our shelf space, which was critical in China. We have data subsequently that tells us that equity has not been impacted by this at all. Actually, the work that we did at that point of time to continue to retain shelf space has helped us as the products have started to come back into stock. While we still remain supply constrained and we are rebuilding the cohorts, and this is something that takes a bit of time, I would say that the momentum in that direction is quite positive and we are rebuilding a number of the lost cohorts that we would have built earlier otherwise.

James Edwardes Jones
Analyst, RBC Capital Markets

Just to be clear, why are you still supply constrained? Because I know it's six months ago now that all this was happening. Well, more than six months ago. Shouldn't it have all worked its way through by now?

Aditya Sehgal
COO of Health, Reckitt Benckiser

Actually we were running flat out at full capacity for Enfinitas before the issue happened. The issue happened, and it sucked out a level of stock from the system, after that we've been running at full capacity on those lines again. While we were waiting for our Australia facility to come online and take some of the pressure away from our Netherlands factory. That has happened, and progressively as our Australia factory ramps up, some of the volume is moving to the Australia factory. However, these are long-term movements in our supply chain, it's a key part of making our supply chain more resilient as we go forward.

James Edwardes Jones
Analyst, RBC Capital Markets

Thank you very much.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Thanks, James. Next on the line, Iain Simpson from Barclays. Go ahead, Iain. No, he's disappeared. Now we've got Marion Vizuron from MainFirst. Go ahead, Marion.

Marion Vizuron
Analyst, MainFirst

Hi, everyone. Just two questions from me, please. One on the supply constraint coming out from this. What do you think was the impact that you had on the IFCN from the supply constraint? I mean, what proportion of sales are you missing? Also on the guidance for the full year. I understand it shouldn't be even quarter after quarters, but on the flu season that was exceptionally weak this year, how do you expect really to catch up on that part? Also for H2, what is coming from comps? Because you will be lapping the production constraint issues and what growth is going to be driven by innovation or improved performance?

Rakesh Kapoor
CEO, Reckitt Benckiser

I don't think we are going to be able to quantify the impact of the supply constraint in the quarter for IFCN. Listen, IFCN produced a quarter of plus 5% growth. A number of things are performing really well and some we can do better on. What we just said was that we are not fully back in terms of our supply position in China, although we're working very hard to get as close as possible. There is still some more to do, and I believe that in Q3 onwards we should have a stronger supply position. I think that's where we are. In terms of, I think you're pointing, Marion, to how we should think about targets for 2019 and half two particularly.

I would say, as we said, that we have a very soft comp in Q3 and therefore we have said in the release actually that the growth will be half to be awaited. I said actually, just to remind you on this whole thing of target setting, because we do get sometimes quite worked up about every quarter, and we want to make sure that every quarter is somehow very perfect in terms of what the full year target is. Our target is for the full year. The target is 3%-4%. We are confident of getting to the 3%-4% target. We are in Q1 where we expected it to be. There is no change here. We also said back in February, I'm only repeating, that you should not expect every quarter to be in that same range of the full year target.

We should also not expect every half to be in the full year target. We can see already actually that in Q2 and Q3 we have different moving parts. In Q2, we have a very strong comp on IFCN, very strong comp on OTC. On the reverse, we have very weak comps in Q3, particularly on the IFCN side. You can read whatever you want on each of these quarters, but I would say to you that in aggregate we remain on track with our full year target of 3%-4%.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Okay, thanks, Marion. Hopefully we've got Celine Pannuti back now. Celine, are you with us?

Celine Pannuti
Analyst, JPMorgan

Yes. Good morning. My first question relates to the health business. Could you give us, quantify, you mentioned three different points, the destocking, the flu season incidence and the selloff. Could you quantify how much each of these contributed to the decline? What has been your exit rates in March, since you mentioned that things were running back to normal. Maybe if you could talk about selloff possibly. That's my first question. My second question is with regard with your statement on Indivior. You rightly point out that the indictment is against Indivior, and there have been several U.S. judgments in favor of Reckitt Group that cannot be liable for its subsidiary, Indivior. Could you explain what are the thoughts behind your provisions and why do you still have those? Thank you.

Adrian Hennah
CFO, Reckitt Benckiser

Yeah. Celine, it's Adrian here. On your first question, the sort of components of the OTC reduction in Q1. Of the three that Rakesh mentioned, the reduction in consumption in the U.S. and Europe, the reduction in inventory, particularly in the U.S., but a little bit in Europe and the Mucinex market share, around half was consumption.

You can see that in the reduction in incidents. This is across the quarter, but particularly heavily so in January and February. Getting on for the bulk of the second half was reductions in inventory, and that was, as we said in the prepared text. The season relative to last year tailed off through December last year, and a significant number of retailers went into the end of the year with inventory levels that were therefore in excess of the underlying consumption. We saw a significant de-stocking through the quarter, both reflecting the high stock levels that went into the quarter and the low consumption in the quarter itself. By the end of the quarter, as we exited March, it very much looks as though the inventory levels were in line with the level of consumption. It all happened in the quarter.

There was some loss from Mucinex share loss to the private label, as Rakesh has already mentioned in answer to a previous question. It was a modest contributor to the reduction compared to the other two elements, Celine. In terms of the exit rate, March is always a lower or typically a lower consumption season, a lower consumption part of the quarter than January and February, just because of the incidence of the disease. When that happened normally, we tend to call it the shoulder of the season in the company. The shoulder was actually relatively similar to last year's shoulder, although the head was significantly less. Actually, as the sort of year on year of the market effect balanced out in March, actually the share of Mucinex improved, which I think Rakesh has also alluded to.

On the Indivior point, Celine, you are right in that a number of cases from the states have the judge have ruled that we, the RB Group, should not be part of those, because it is not relevant to us. It is an Indivior matter. We have had, since the beginning of 2017, a provision of GBP 400 million in respect, not just of state actions, which were the ones that were subject to those rulings, but in general, the possibility that we might be the subject of some form of action in the U.S. That is what that provision was in the early part of half year 2017, and that is why it is still in our books, Celine.

Rakesh Kapoor
CEO, Reckitt Benckiser

Okay.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Thanks, Celine. We now have Guillaume Delmas from Bank of America Merrill Lynch. Go ahead, Guillaume.

Guillaume Delmas
Analyst, Bank of America Merrill Lynch

Good morning, gentlemen. Two questions for me. The first one is on the health division, because in the press release this morning, you mentioned that, and I quote, "You've got more to do to deliver sustained top of market level financial performance." If we put aside the unfavorable seasonal effects of Q1, which are the key areas under your control where you see a need for improvement? Is it innovation, execution, more brand support? Related to that, you are now 18 months into RB 2.0. You've got a lot of traction in HyHo, but health continued to be a bit soft. Why is that? Why such a contrast between your two divisions? My second question is on Scholl. Last year you were showing us a chart which was indicating the new quarterly sales level of Scholl.

Which, if I remember well, was in the GBP 65 million-GBP 70 million range. You've done further SKU rationalization in Q1 this year. What's the new absolute quarterly sales level, and should we expect a continued drag for the next three quarters? Maybe if I can squeeze in a last very short question, why is Rob de Groot not on the call this morning?

Rakesh Kapoor
CEO, Reckitt Benckiser

Guillaume, this is like a business review and how are you? I hope you're good. Let me just say to you that Rob is not here and Adi is here because of calendars, and I would have very happily welcomed him. It's just a calendar clash, and sadly, we could not have him, but hopefully you will see him on the road sometime. Let me answer a few things at the high level, and then I'm sure Adi would like to chip in, too. First of all, we are not happy with our growth rates on health. Last year, we delivered 3% in health in total, and it's clearly not within the growth algorithm that we have set for this business unit. It's not in the growth algorithm. 3% is not what we expect the health business unit to deliver, which is what we delivered last year in aggregate.

I do not want to compare ourselves with every other company that is reporting results. Company A reported -2%, company B reported +1%, and so on and so forth. If you look at the last nine, 12 months of reporting of other companies, I don't think that is a standard, that is a caliber of our business that we want to set for ourselves. Really, when we talk about our performance actually here, it's our growth model. There is a growth model which is guiding us, and the growth model we've already talked about. That is a 3%-5% growth rate of the health market, and we want to be ahead of that growth rate. That is what our growth algorithm is. I don't believe there are companies that are sustainably in that range, but we want to be.

That's the background I want to set. I don't want you to get involved with the quarter and then say, "Well, okay, that's really where it is." In the aggregate, when we saw last year was +3%, I'm not setting targets by Health business unit for this year. Clearly, we have ambitions to get to our growth algorithm, and we are not there yet. Why are we not there yet? I think you are asking some quite good questions, and I want to have a new voice to explain that to you. Maybe Adi, you should come in and maybe give your point of view.

Aditya Sehgal
COO of Health, Reckitt Benckiser

Actually there are a few differences between our HyHo unit, which has delivered very steady growth ever since RB2.0 has happened, and you can already see the benefit of that focus comes through in the numbers. In the Health business unit, also, I think you can see the benefit of focus come through, but at a slower rate, and let me try and explain why I feel that is. First of all, we should just remember that RB has been playing for many years in the Hygiene Home categories. However, it is a relatively new player in Health, and Health is an area where we are building up a huge amount of competencies, a huge amount of capabilities.

The transformation in RB2.0 was much bigger in Health than in HyHo, because RB2.0 first for Health meant an integration of Mead Johnson, which was a very significant thing to do. There was a reorganization with the split, so it was an integration and a transformation. In the case of HyHo, it was a transformation alone. This meant that we actually ended up with lots of new people in the countries, in the markets, who were looking at a wider business. There were people from the Mead Johnson side who now had to manage the RB portfolio, which they had not done before. People from the RB side who had to manage the Mead Johnson portfolio.

While I'm very convinced that we've done the right thing and we've put the right people, it does take time for people to build knowledge and relationships, and just experience in the markets. Because of RB2.0, the average tenure of a management team in Health is relatively short. I can see as I go through the markets, that the teams are shaping up very nicely and actually this experience is building. The second point I would make is just in terms of the speed and impact of rollout of incremental innovation. In the case of Hygiene Home, typically it's quite easy to roll out innovation geographically very quickly. In the case of Health, it is a bit less so because there are many more regulatory complexities.

This takes time, therefore, if you have great innovations, it takes a bit more time in health to roll them out globally, which is a key strength of RB, which we've done before. The other point I would just make here is that our health business unit actually has additional.

Rakesh Kapoor
CEO, Reckitt Benckiser

I think the points are quite clear, Adi. I would say that at this time, how do I see the health business unit? Let's come back to that. Last year was 3%. It was at the lower end of our growth algorithm. We want to be at the higher end of our growth algorithm. What Adi is trying to say is it's not going to happen in the short term. Why would it not happen? We have a major transformation and a major integration on our hands, we are working extremely hard to get the basics right. That is unfortunate, it is the reality. We've also been hit. Of a lot of our stuff, last year we produced plus 5% growth on OTC. I don't think any other company I personally remember has driven plus 5% growth on OTC.

We also got hit by several issues which sadly take back some of the growth. I would say that avoidance of these issues is a positive tailwind for this category. It's just that. I think building resilience, whether it's in our supply chain or in our operations, is very much a part of our investment strategy. Okay.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Is that it? Is that all the questions?

Rakesh Kapoor
CEO, Reckitt Benckiser

Yeah.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Okay. Sorry, there was a Scholl question.

Rakesh Kapoor
CEO, Reckitt Benckiser

Yeah, Scholl. Yes.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Scholl, continue.

Rakesh Kapoor
CEO, Reckitt Benckiser

Yeah, I think Listen, you want to take that, Adi?

Aditya Sehgal
COO of Health, Reckitt Benckiser

On Scholl, Rakesh had last year signaled that there is a big change that we are making on Scholl, that we were moving away from this instant gratification device focus to focus much more on the therapeutic areas of foot health. This is actually a complex and time-consuming task. It involves a number of things. It involves resetting the shelves, changing product registrations, complex supply chain management, a whole host of other activities. Given the complexity and the number of changes needed, this is always going to be a long drawn-out change. This is not a short-term change. I'm pleased to say that we have now reduced our device contribution on Scholl to 15%, and we are well on our way to a much more healthy, pun intended, and sustainable business model.

Rakesh Kapoor
CEO, Reckitt Benckiser

It will still take us some time to complete this transformation, I look forward to the day where we can actually get back to the point where Scholl has been reset as a healthy brand, which is focused much more on the therapeutic side of the business and is back to growth. Okay.

Adrian Hennah
CFO, Reckitt Benckiser

Thank you very much.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Thanks Guill. Right, now we've got Chris Pitcher from Redburn. Go ahead, Chris.

Chris Pitcher
Analyst, Redburn

Thank you very much. You've mentioned a couple of times on the call how you're working harder in China to win back Infant Formula and Child Nutrition customers. Can you give us a bit more detail on what you're doing above and beyond your original plans prior to the supply constraints? What does this mean in terms of cost implications, certainly in the first half, and whether these will likely carry through to the full year? Thank you.

Aditya Sehgal
COO of Health, Reckitt Benckiser

Okay. There are a number of things that we continue to do to drive our business forward. The first and most important point is that we continue to work very hard to drive our business for our super high-premium product, Enfinitas, which is, like I told you before, back in stock. We are through the period, like I said before, of quarter four last year, where we were out of stock. We had already continued to keep up our connection with consumers to make sure that when the product came in, we were actually able to continue the momentum and actually start rebuilding very quickly.

From that perspective, we've continued to invest even through the last quarter of last year, and I would not say, therefore, there is that much significant incremental investment in the P&L because of that reason. The second thing is really about our continued focus on e-commerce. In the last meeting in February, I told you that our e-commerce contribution in China had already gone from 15% to 25% during the time that we have acquired Mead Johnson. I can tell you that that e-commerce percentage has moved a bit further now, and we remain focused on driving our e-commerce capabilities. The third big thing that we are doing is really driving our business into the lower tier cities, and that is absolutely critical and crucial because that's where a lot of growth is, specifically in the MBS channel.

We have a whole host of partnerships with mom and baby stores, and also with key technology platforms like Alibaba and Jingdong, to apply our abilities in e-commerce to actually drive our offline mom and baby store businesses in these cities. I'm pleased to tell you that we have expanded to more than 250 cities through these initiatives. The way we structured these initiatives is that it is relatively virtuous in terms of investment because we are using a B2B model, which is driven by technology rather than through the old way of doing it, which involved putting huge amounts of investment and feet on the street.

Rakesh Kapoor
CEO, Reckitt Benckiser

It's also very transformational, just, Chris, for you to realize that when we are doing these innovative models to reach lower-end cities. I remember Adi was in China a long time ago. Not a long time ago, not so long time ago, too, but I remember going to 100 cities would probably take you 18 months to reach or two years to reach. Here we are talking about reaching 250 cities in less than a year. We have really truly transformed our approach to how we can go and distribute widely at lower cost and with greater speed. There is still a lot of work to do. There's a lot of work to be done here.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Okay. Thanks, Chris. On the line, we've got Alan Erskine from Credit Suisse. Go ahead, Alan.

Alan Erskine
Analyst, Credit Suisse

Good morning, guys. Most of my questions have actually been answered, three quick ones. One, you seem to be implying that we shouldn't assume that Q2 gets back to the three to four range for the year. I just want to better understand some of the moving parts there, and specifically in other excuse me, in other health, Dettol was growing. I think Durex was growing. VMS was part of the flat overall picture, but that seems to have been partly to do with the flu season. Should we assume that other health recovers in Q2? Two just quick clarification questions. One, did I understand correctly that Enfinitas is not being produced in Australia? I wasn't sure if that plant had been registered to produce Enfinitas. Just going back to the Indivior situation, just a point of clarification.

As I understand it, you can receive an indemnification from civil actions, but can you be indemnified from criminal actions? Thank you.

Adrian Hennah
CFO, Reckitt Benckiser

Yeah. Alan, on your first one, unsurprisingly, the first thing I'm going to say, we're not going to go into quarter by quarter guidance. I think I would repeat what Rakesh said a few minutes ago in response to an earlier question, which is, back from last February when we went off with the full year numbers and we could see the poor season, we very much signaled that this was going to be a year where we saw stronger growth in the second half, partly because that we were sort of feeling in February, but partly also because we're lapping, we're getting to the second half, the infant nutrition supply difficulties we had. I think, that's really what we'll say. We repeat that rather than going into quarter by quarter guidance, Alan. On your Enfinitas ex Australia, you're right.

To the implication of your question, it doesn't come from the Australia plant. The Australia plant is not approved for mainland China supply. We are supplying from there to Hong Kong in order to take the pressure off the supply factory in Europe for China. On your last point about the nature of the indemnity that exists between RB Group and Indivior. Just to remind everyone, this indemnity came into existence at the time of the merger in 2014. In essence, the indemnity says that for liabilities that arise from the prescription pharmaceutical business, those accrue to Indivior, and for liabilities that arise in the consumer business, those accrue to RBG. Therefore, any liability that arises within Indivior for the prescription pharmaceutical business, we have no liability whatsoever to reimburse that.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Conversely, if any liability came to us in respect of a prescription liability business, in certain circumstances, Indivior would have an obligation to reimburse us. You also make the implications of your question that Indivior is not all forms of liability are subject to reimbursement. There are uncertainties, and it's because of that that we made the GBP 400 million put back in 2017 and maintain it. Okay, thanks, Alan. A few more on the line. If I go to Iain Simpson. Hopefully you're back. Iain, are you with us?

Iain Simpson
Analyst, Barclays

I am indeed, hopefully you can hear that. Apologies about earlier. Couple from me. Firstly, digging into that minus nine in OTC, are you able to give any indication as to how much Mucinex was down by, given that you sound happy with Gaviscon and Nurofen? My sort of back of the envelope suggests 20% or so, but I'm not sure if you can give additional color. Then more widely, looking both at your supply chain issues and formula in China, but also the Lamictal issues of a few years ago, RB just seems uniquely vulnerable to these sorts of issues. Other companies have accidents, but it doesn't take them the sort of six, nine, 12 months to recover from it that it does you.

Is this the wider point, that you just need more redundancy in your business so you've got resilience to cope with this sort of stuff? Is that why we're seeing CapEx move up? Does it need to move up further? Thanks very much.

Adrian Hennah
CFO, Reckitt Benckiser

On your first question, Iain, listen, we're obviously not going to go brand by brand. Suffice it to say that your macro numbers aren't a mile from accurate. You can see that minus nine. I'm sure you've got a rule of thumb about how much is seasonal as opposed to non-seasonal, and you synchs within that. Yes, there were significant reductions, and as we said before, roughly half have to do with consumption, and you saw big year-on-year reductions in consumption, and the bulk of the other half were due to the sort of gear effect on the inventory side. Without affirming or denying any numbers, you're sort of, as usual, not completely the wrong direction here.

In terms of the sort of resilience of the business and so on, you have absolutely heard us over the last year taking lessons from some of the items that you highlighted. We do take lessons from the cyber attack. The real lessons from cyber wasn't Monaco, it was cyber, not NotPetya, that was wrong, were sort of much less risk than the technical side of things. They were indeed the fact it took a couple months to get the supply chain back in line and what some of the different map was that we need to increase capacity in some way. You've seen in our numbers, both in our CapEx and a little bit in our margins, as we talked about with Julian before, the lot we have invested in that correction, if you like, or that adjustment is happening.

Yes, we are clearly a learning organization. When things like that happens, we handle, and we'll continue to look forward.

Rakesh Kapoor
CEO, Reckitt Benckiser

On the IFC impact, I think, Iain, I would say that we had already taken the decision to diversify our supply chain and to invest much more in terms of a much more resilient supply chain structure, because obviously, to have a lot of your product in some of your key market leadership from a concentrated supply is never good. The fact of the matter is some of that decision that we took very early on in that acquisition cannot be fulfilled overnight. I'm in a way glad that we took the decision to go for an Australia facility. We could not de-risk completely our risk in supply concentration previously with China. As Adrian rightly said, these are big lessons we are learning.

We are investing, absolutely investing for more resilience, let's call it making sure that even when accidents, call it happen, we find much more resilient ways of coming out of them and much faster.

Iain Simpson
Analyst, Barclays

Thank you very much. Over to you.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Thanks, Iain. We've got one more question on the line. If people have got more questions, they can raise their. The last question we've got now is on the system, it says Chas Manto. Unless it's a question to Chas, I assume it's you, Chas. Please go ahead.

Speaker 13

Yeah. Thanks, Richard. Yeah. I think I've got three questions. The first one is on the consumer healthcare category growth rates. In the release saying, you think it's going to be a lower end of the three to five range on seasonality and the slowdown in China Baby. Could you try and sort of tease those two out? I mean, essentially, given the China birth slowdown would be more difficult now generally for consumer healthcare category growth to get back to pre-COVID results. That's number one. Number two, on China Baby, clearly you're doing lots of things to drive growth there, but a question really on the headwinds. Is it fair to say that the real headwind from the 11% decline in number of babies born, the real headwind is yet to come, given that China is more of a late-stage formula market now?

Basically, what are the risks that things get worse there before they get better? Number three, I know this is a sales release, but I guess I can't resist the temptation to ask the margin question. You've rebutted the margin questions quite strongly in last. If you don't manage to get to the growth algorithm that you set yourself, how long do you think you'll give yourself before you feel it's appropriate to spend more to help fuel that better top line?

Rakesh Kapoor
CEO, Reckitt Benckiser

Let me just say to you, Chas, that the consumer health category algorithm of 3-5% is still very much at play, even if it is at the lower end at current forecast, it is quite reasonable. I think you should call it a day. I would not point to any changes. This is including the impact of China Baby, where we've said that although there are some birth rate changes, obviously as there's a birth rate decline, there is plenty of urbanization opportunity. I think my macro position is that we should not also be worked up about the China growth market, even if there's some growth there, because we still have a huge runway for our brands. We are still a modest share in China. When I think about the opportunities in China, they are just mind-boggling. They really do.

I would not like to feel that we are living in a world of constraints, we're living in a world of scarcity. This is a world of abundance, I think the growth in China Baby is massive, and we should really think about that. Personally, this is how I want to internally also talk about this. This is how I see. Around profit margins, I think, first of all, I want you to know that we have been investing behind, like I said, in terms of CapEx, in terms of investments for more resilience in our brands over the last 18 months. If we wanted to move our margin needle up materially, we would have found a different approach to RB 2.0. We might have found a different approach to Mead Johnson, we did not.

I think this is a business which is working hard to create the right operating model, the right organization, the right investment profiles for the company for long-term growth. I think we are making investments where we need to. I already talked to you that even in a time when we were growth-constrained from supply challenges in China, we continued to invest to make sure that we did not lose shelf space, we did not lose our in-store what we call nutrition consultants and the investment that goes behind brands, just so that when we got back, we didn't have all the catch-up, which would have been even worse if we hadn't. I don't think we have reiterated our margin targets for the year, which is to maintain our margins for 2019, and there is nothing more to add here.

Richard Joyce
Senior VP of Investor Relations, Reckitt Benckiser

Okay. Thanks very much, Chas. That's all the questions we have. Thank you very much, and we'll close the call now.

Rakesh Kapoor
CEO, Reckitt Benckiser

Thank you very much for joining.