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ESG Update

May 6, 2022

Richard Joyce
Director of Investor Relations, Reckitt Benckiser Group

Afternoon, and good morning to some of you. I want to welcome you all to Reckitt's second Capital Markets Seminar. This is one of a series of investor seminars we are hosting following our first event in September last year. Today, we are focusing on how we at Reckitt see ESG as key to building a sustainable business for the future. Before we start, I want to quickly run through a few housekeeping and administrative points. Firstly, I draw your attention to the usual disclaimer in respect of forward-looking statements, and you will hear many of these today. Secondly, this is an ESG event, and we are super excited to do this deep dive with you today. We would be happy to address any non-ESG related topics separately.

Please feel free to get in touch with me directly or via the investor relations email address, and we will come back to you. Thirdly, we will be starting with a pre-recorded presentation. Following this, we will host a live Q&A session with our panel, whom Laxman will introduce in a minute. We will take written questions via the webcast, so please feel free to submit your questions via the question tab near the top of your screen. Miguel and our panel will be delighted to address your questions at the end of the presentation. We expect this event to last for around 90 minutes in total, with 45 minutes devoted to the presentation and around 45 minutes to Q&A. This event is being recorded and will appear on our website, as will a copy of our presentation.

Without further ado, I pass over to Laxman Narasimhan, our CEO, to kick things off. Laxman, over to you.

Laxman Narasimhan
CEO, Reckitt Benckiser Group

Thank you, Richard, and hello, everybody. Thank you for making the time to join us today. We deeply appreciate it. We are clearly living in uncertain and turbulent times. Our ability to navigate and adapt at pace, as well as respond to the needs of our consumers, our customers, our employees, our investors, and other stakeholders, is core to our future success. The global pandemic highlighted the need to focus on creating a cleaner, healthier world. That's why I am so excited to be here today to talk to you about how we are embedding ESG into our day-to-day business, both as a way of managing risk, but also as a way for us to create opportunities while enabling a cleaner and healthier world. The agenda for this event will be as follows. I am going to take you through our strategic focus and a summary of our sustainability ambitions.

Jeff Carr will talk to you about how we've established a strong governance framework before outlining our capital allocation approach to drive a more sustainable earnings model. He will share how we will measure ourselves on this and hold ourselves accountable. Miguel Veiga-Pestana will then provide you with some more detail around the evolution of our ESG agenda. David Croft will give you an update on our progress to date. We've also allowed time for an interactive Q&A with our panel that we have assembled for you today. Our panel consists of key members from both our sustainability team as well as from our executive committee, who I will briefly introduce to you now. Today, you will be hearing from Dr. Angela Naef, from Sami Naffakh, Fabrice Beaulieu, Ranjay Radhakrishnan, and David Croft. Miguel Veiga-Pestana will help to moderate the panel discussion.

Our portfolio of trusted brands puts us in a privileged position to address four of the world's largest problems, which we discussed at our recent full year results presentation and at CAGNY. How can hygiene be the foundation for health? How do we enable consumers to self-care at a time when health systems are under massive pressure? How do we support intimate wellness and eradicate the menace of sexually transmitted diseases? How do we provide enhanced nutrition for infants and for the increasing number of seniors in society? As we address these questions, how will we capitalize on the broad and rising impact of digital and sustainability? Our 2030 sustainability ambitions are therefore very important, and we focus on areas where we as a company, with our portfolio of trusted brands, can make a real difference to people's lives and to our planet while driving growth and building resilience.

That is why we feel confident in our ability to drive sustainable value creation for our shareholders and for other stakeholders in the medium to long term. As you have heard me say before, our strategic focus is centered around our purpose and on our fight. We protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. We fight to make access to the highest quality hygiene, wellness, and nourishment a right, not a privilege. This helps determine the impact we have on the world. We're also guided and governed by our compass to do the right thing always, no matter how difficult. Our focus is underpinned by our sustainability ambitions, which we launched in March 2021. These ambitions are now being firmly embedded throughout our business operations and are part of our earnings model.

Let me start by giving you a brief overview of our sustainability ambitions, which are centered around three key pillars. The first of these addresses the goal of building trusted, more sustainable brands. Our brands can play an important part in accelerating progress to the UN Sustainable Development Goals, the SDGs. For example, strengthening health through a foundation of hygiene with Dettol and Lysol is in support of SDG three for good health and wellbeing, or SDG six to promote availability and sustainable management of water and sanitation with Harpic and Finish, as well as extending the life of clothes with Vanish to help deliver SDG 12 on responsible production and consumption. By doing this, we believe our brands can authentically make a difference by protecting, healing, and nurturing people and the planet.

Not only do we link our brands to SDGs, but our ambitions focus on a combination of safer and more sustainable products built on better ingredients, science-based platforms, and increasing transparency, plus enabling a circular economy through less plastics, more recyclable materials, and better infrastructure and consumer behavior. You will also hear shortly from Jeff about our unique sustainability calculator, which we apply to every single one of our product innovations to ensure that they are more sustainable than their predecessor. Our second sustainability pillar is about a healthier planet and how we can minimize our emissions, water use, and waste while ensuring we source responsibly and innovate to produce more sustainable products. The first focus area is around combating climate change through reducing our carbon footprint.

This takes many forms, ranging from our own operations all the way to engaging consumers on how to use our products in a more climate-friendly way. The second area of focus is about being water positive. It's about using a catchment-based approach in water-stressed areas. It is also about water efficiency throughout our operations and water savings across our entire value chain. Lastly, it is about creating a healthier planet through regenerating nature by protecting and regenerating the ecosystems and the communities that we rely on. Our third pillar is about a fairer society and how we meet our responsibilities to our communities and to our employees. Once again, we have three main areas of focus here. The first is around creating what we call the freedom to succeed. We are working hard to create an inclusive culture where everybody is treated fairly and equally.

We look to celebrate and promote diversity and are extremely focused on gender equality. This is an area where I know we can do better and where I am pleased with the progress that we are making, with around 30,000 Reckitt colleagues now actively engaged in inclusion activities. 75% are also feeling the positive impact of our leadership behaviors that we rolled out through the course of the pandemic. Our second area of focus is on creating a positive, lasting impact, for example, by supporting mothers and infants for the best start in life or by empowering young women to take control of their bodies and their health. This is through our Fight for Access Fund, which invests the equivalent of 1% of our operating profit into such causes, including sexual health and water sanitation. Since 2020, we have invested over GBP 90 million in this area.

Thirdly, we focus on fairness across our value chain through ensuring sustainable livelihoods and working conditions and strengthening human rights throughout our value chain. Finally, there is the impact of our social impact program enabled by our Fight for Access Fund. Our social impact report highlights that we have invested over GBP 90 million over the last two years, with GBP 38 million in 2021 across 50 countries. One example of this is our Dettol School Hygiene Education Program, which focuses on teaching children about self-care and health awareness during their foundation years. This program has reached over 20 million children across India and has not only reduced cases of diarrhea by 14.6%, but it has also boosted school attendance by 39%. 2021 saw programs that complement our core business, child and maternal health, sexual health, and wellbeing, as well as water and sanitation.

These are hugely impactful for communities all over the world, India, Pakistan, Indonesia, Kenya, the USA, and China, with programs from Dettol, Harpic, Lysol, and Finish on water and sanitation. In the USA, Mexico, the Philippines, and Thailand with Enfa and Nutramigen, and in South Africa and in Thailand with Durex. To address basic hygiene as the foundation for health, we launched the Reckitt Global Hygiene Institute to create insights for everybody on hygiene as the foundation to health. These powerful partnerships with governments, with NGOs, with academia promote our brands and our role in addressing four of the world's biggest problems. We're a performance-driven company. We embed sustainability into everything that we do. This is also increasingly reflected in our ESG performance in key ratings indices with a double A rating with MSCI and 1.39 with MSCI's implied temperature rise methodology.

We have a score of 22.9 with Sustainalytics. We are committed to sustaining and improving our scores. We've also been recognized as a sustainability leader and listed in S&P Global's 2022 Sustainability Yearbook Gold Class Distinction and significant social impact visible around the world through our brands. That is a high-level summary of our sustainability ambitions. Miguel and David are going to talk to you about these in more detail shortly, but for now, it's my pleasure to pass the baton on to Jeff.

Jeff Carr
CFO and Executive Director, Reckitt Benckiser Group

Thank you, Laxman. I'd also like to extend my welcome to everyone joining our ESG capital markets event today. I want to start by talking about how we, as a management team and the board, ensure proper oversight and governance around ESG. Approximately five years ago, we created our corporate responsibility, sustainability, and ethics committee. This board subcommittee meets four times per year and is chaired by Dr. Pamela Kirby. They hold us and the entire management team to account on the achievement of our sustainability ambitions, compliance with laws and regulations, and overall corporate responsibility. As an executive, we ensure day-to-day governance through our Risk, Sustainability, and Compliance Committee, or RSCC for short. This is chaired by Laxman and oversees each of our global business units, as well as our e-commerce business and Greater China.

Each GBU has its own review that rolls up to the global RSCC every quarter. We've taken steps to strengthen our corporate governance. We understand and monitor our risks very carefully through board oversight, not just on the compliance agenda, but on consumer safety and quality also. We consider the materiality to our business of key ESG related risks. Last year, we updated this risk matrix, something we do on a regular basis, and later, David will take you through this in more detail. This also connects to our overall risk management approach. Product quality continues to be hugely important to us, and that's why we've been investing in our consumer safety activity and manufacturing quality programs over the past three to four years. Alongside managing this as a risk, we've also invested in science platforms that build stronger product resilience and creates new innovation opportunities.

Climate change came up much higher on the global agenda with COP26 and the latest IPCC report demonstrating the link between planetary health and public health. This connects directly to our core business, and hence, its high profile on our materiality assessment. We're developing products and supply chains to manage this with an eye on the risks with the support of our partners such as the Cambridge Centre for Risk Studies at University of Cambridge. This goes further than risk. It's about creating opportunities. We're careful and thoughtful in how we invest shareholders' money to build resilience and support the opportunities that Laxman has outlined. Our panel members today lead the functions which are the recipients of this investment and are here to answer any questions you have on the opportunities we're creating.

I have set out in this slide the core areas of investment, which are now embedded into our underlying earnings model for sustainable value creation. There is capital expenditure in our plans for our supply chain to address climate change and areas like energy and water efficiency specifically. For example, becoming more energy efficient and switching from fossil fuels to renewables like solar. This makes us more resilient against emerging carbon taxation and will enable us to use less energy, 25% less by 2025. We're tracking success through our environmental reporting, leading to carbon emissions reductions. Sami Naffakh, as our head of supply chain, can expand as needed on what we're doing in this area. We have investment in science platforms to support innovation, new materials, and green chemistry, like new polymers, better packaging that is readily recyclable.

Angela Naef is here as our head of R&D to talk about this in more detail. There is investment in BEI so that our brands both innovate and connect with consumers on issues that matter to them. Our goal is to engage two billion people to raise awareness of social and environmental issues that connect to our brands and build brand equity and loyalty. I know that Fabrice Beaulieu, as our global head of marketing, would be more than happy to elaborate further on this. We also launched our Fight for Access Fund in March of 2020. With a commitment to improve access to high-quality products and provide education and information to enable people to look after their own health and wellbeing. As our recent social impact report highlights, we're investing more than GBP 38 million across 50 countries in 2021. This has also driven our earnings model.

Due to this and other programs we've invested behind in India, Dettol India has grown by strong double-digit growth over the last two years, underpinned by penetration increases and market share gains. Our investments to deliver our sustainability ambitions over the next 10 years will be in excess of GBP 1 billion. This is built into our plans and underpins how we innovate and how we run our supply chain and how we connect with our consumers, all building to our ambitious plans of mid-single-digit net revenue growth and mid-2020s operating margins by the mid-2020s. Reckitt is a performance-driven company. We're owners of the business, and we hold ourselves to account for the delivery of our ambitions and return on our investments. A unique enabler of this is our sustainability calculator.

This evaluates the impact of product change versus existing benchmarks, so our R&D and marketing teams can evaluate critical design decisions, take in account of their environmental impact and contribution to our sustainability ambitions. This is, of course, on top of delivering consumer satisfaction and having a strong earnings model. We look at reformulation, packaging, ingredients, and consumer use, illustrated by this dashboard. There are always benefits and drawbacks to innovations, and we weigh the impact of our decisions very carefully. We want consumers to trust our brands. We want them to feel confident that our products are safe and cause no harm to the ecosystems or the people that they touch during their life cycle. Here are three recent examples of how the calculator is driving improvements.

Our brand, Gaviscon, which uses natural ingredients and recyclable glass packaging, as well as our Air Wick Essential Mist product, which uses 26% less plastic in a smaller device. I will finish by taking you through how you should measure our progress and hold us accountable for the delivery of our sustainability ambitions and how this is integrated into our remuneration. Firstly, we have our financial KPIs as measured through our progress towards our medium-term targets, underpinned by our BEI investment and our innovation metric, which we will start reporting later this year, under which we will report revenue derived from new product innovations launched in the last three years. Secondly, we have our sustainability metrics with KPIs across all three sustainability pillars. These are reported throughout our management systems and independently verified before we report them to you each year.

Finally, from this year onwards, we've embedded sustainability metrics in our long-term incentive program. These are applied across all senior managers in the business who are awarded LTIPs. The two metrics relate directly to our most important ambitions, net revenue from more sustainable products and progress on our reduction in greenhouse gas emissions from operations. While these are specific sustainability metrics built into our long-term incentive program, our other incentives of net revenue growth and return on capital employed are also underpinned by the work and investments we're making in sustainability across the business. That is a brief overview of our governance, our capital allocation, and how we measure and hold ourselves accountable for delivering our sustainability ambitions. I will now hand over to Miguel to talk to you in more detail about the evolution of our 2030 sustainability ambitions. Miguel, over to you.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Thanks, Jeff. It's a great pleasure to be here, and in the next few minutes, I'll describe our overall approach to embedding ESG and how we see this evolving. I will dive into the detail behind the sustainability ambitions. Now, in 2012, we set environmental targets for 2020, and these were mostly focused on the impact of our operations on the environment. Over the course of eight years, we've met, and in some cases exceeded, a number of these critical targets, such as achieving more than a 53% relative reduction of greenhouse gas emissions. However, we also recognized that society's expectations of business have fundamentally changed over the decade, and that's why in 2020, we kicked off a comprehensive strategic review to shape our sustainability ambitions.

We looked at the key issues for our business and the world and the role we play in delivering the UN Sustainable Development Goals. We see these as drivers of our business strategy too. We engage both internally and externally with our leadership, our board, our employees, our customers, our investors, and other key stakeholders. In setting our ambitions, we asked ourselves, "What is the point of distinction? What makes us so different to other companies, and where does this drive business impact as well as impact for society?" The answer lies in the categories where we play and the fantastic suite of brands we have, both across health, nutrition, and hygiene. Now, we sell over 20 million products every day, and we're in hundreds of millions of households, and that's a huge privilege and responsibility.

Our ambitions include a goal to reach half of the world with products that have a positive societal impact, and this also allows us to grow our market reach into new spaces and places. We also want to engage two billion people to raise awareness of the issues we care about and inspire behavioral change to create a cleaner, healthier world. Now, the first pillar of our sustainability ambitions is all about how we develop more sustainable products. We want 50% of our annual net revenue to come from more sustainable products by 2030. We measure this using our Sustainable Innovation Calculator, and the aim is to ensure that every product is at least 10% better than the predecessor. This helps us to meet growing needs and expectations of our customers and consumers, all the while maintaining and even improving performance and efficacy, of course.

Our second pillar for a healthier planet expands our environmental goals and recognizes the impact of climate change on health. Our ambition is to be carbon neutral by 2040 across our full value chain, and this is complemented by science-based targets for our operations and for our product footprint. Our intent is not just to manage the risks of climate change, but also to build opportunities with products that are suited for a low-carbon economy. We've got similar aims on water, a long-term goal to cut water footprints by 50%, water catchment plans to be water positive in water-stressed areas by 2030, and water efficiency goals for 2025. This is all about long-term resource resilience. We've been building on our activity on biodiversity, recognizing opportunities here as well as the needs to actually protect ecosystems.

We flagged last year when we launched our sustainability ambitions that this was in an area that we needed to build more. Since then, we have a new partnership with Oxford University's Nature-based Insetting team, and that's helping us to drive this forward, as you'll hear from David. Our third pillar is about building a fairer society, both within Reckitt as well as across our value chain, with a particular focus on gender. Our goal is gender balance at all levels of management by 2030. Beyond inclusion, though, there are some core human rights that we are enabling for both a fairer and more resilient supply network. This led to our work on sustainable livelihoods, helping people support their families and their health. By strengthening access to our brands in new places and new spaces, we support those communities and drive our growth.

Let me bring it to life with an example with our Finish brand. The science told us that washing dishes in a dishwasher saves 10 times the water than by washing by hand. Think 10 L in a dishwasher versus 100 L by hand. Our consumer insights also told us that a high percentage of people who use a dishwasher also pre-rinse the dishes, which wastes around another 50 L, depending on where you are in the world. We used these insights to craft a purpose for Finish, focused on encouraging people to use a dishwasher and skip the rinse. This is only possible because of our superior dishwasher products, and this creates a virtuous cycle where we connect more meaningfully with our consumers, help to save water, and boost our sales and penetration for Finish.

In the UK alone, we're targeting water savings of 2 billion liters, and that's the equivalent of 800 Olympic swimming pools. Now, given the breadth and complexity of the issues we want to tackle, we know that we simply cannot do this on our own, and that's why we partner with key stakeholders to deliver on our sustainability ambitions. With consumers, we're connecting them with nature through Air Wick and our WWF partnership. With Durex, we're working with the Fair Rubber Association to source fairly traded latex. With Dettol and Lysol, we're working to develop compaction solutions that deliver products with a significantly smaller environmental footprint. With our retail customers, we partner on things that matter to us both. With Walmart, we are Giga Gurus in their Project Gigaton on climate.

With Metro, we've partnered on water and plastic and joined their initiative with Plastic Bank, which helped to recycle 100 tons of plastic. With Tesco, we have joined their Loop launch with our Finish products. This, alongside improved service provision, contributes to a stronger commercial partnership as well. As you've heard, we are strengthening our ESG performance in key ratings indices. We hope the adoption of our new alternatives to animal testing policy and responsible marketing policy will help improve these scores. With governments, we're building partnerships to help deliver on joint agendas, especially around public health, sexual health and wellbeing, or climate change and its impact on health. Our brands are well-placed to help protect and enhance people's lives while our work is helping to combat climate change as well.

For our Reckitt colleagues, where we're delivering sustainable livelihoods and investing in our inclusion programs on gender, ethnicity, sexual orientation, and disability, and these are areas where we continue to strengthen our approach and ambitions accordingly. Our employee surveys tell us that our people are actually being motivated by what they see us do to create a positive societal impact. We believe that this helps us to retain and attract talent, and it strengthens our culture. Finally, with suppliers, we're developing strategic partnerships for productivity and innovation, leading to more recyclable packaging and more resilient supply chains. This all builds on the legacy of successful business with positive societal impact that Isaac Reckitt created. It helps bring our purpose to life on some of the world's biggest challenges and the most material issues we face as a business.

For more on how we're making progress against our goals, I'm going to hand over to David.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Thanks, Miguel. Let me dig a little further into our work, performance so far, and some ideas for the future. Our 2021 materiality study confirmed that our ambitions are in line with our stakeholders' expectations. It reaffirmed the importance of product quality and consumer safety, something we're acutely aware of and something we continue to invest in. We strengthened the team, reviewed the whole portfolio, ensured product safety reviews for every launch, and strengthened product quality systems for more right first time and efficient production. Climate change has become more important for operations and products. We're investing in energy efficiency and renewable fuels. This makes us more resilient. Our aim is to both address risks and build opportunities. Sustainable packaging has similar themes, with reductions in materials, improved recyclability, or more recycled content.

This addresses risks from emerging regulation while meeting growing customer and consumer expectations for less and better packaging. Advancing hygiene and health was a third priority. This reflects its profile in our overall business strategy, tackling one of the world's biggest problems and making hygiene a foundation for health. In doing so, we're creating impact for people and enabling our growth. Beyond these, we see the growing importance of action on biodiversity, not only to protect ecosystems, but to strengthen them and develop carbon opportunities. 2021 saw 24.9% of our net revenue from more sustainable products. That was down on 2020 because for the first time, we included our infant formula business in the totals. On a like for like basis, we achieved a similar level to 2020 at 29.3%.

We expect to see steady improvement over the next two to three years with sustainable innovation across both our global brands and within local hero brands. The progressive improvement in plastics and packaging is part of that. It's also good for our earnings model given packaging costs. We're developing solutions like compaction and refill or reuse, as well as looking at how we can lower plastic footprints by moving from rigid to flexible packaging. We've made progress on recyclability. 70% of packaging is now technically recyclable. We've seen slower than expected increases in PCR in packaging, however, with 3.5% in the overall portfolio in 2020. Now, that was low because we had high volumes of disinfecting products in the pandemic, which had yet to include PCR in the packaging. At the time, the priority for us was maintaining supply to protect people's health.

In tonnage, however, we actually used 50% more PCR than in the previous year, driven by some products like Durex lube, which already has 100% PCR. We know that this is an area that we have to do more across our whole portfolio. We're developing new materials with our science platforms, looking at new polymers. We're working with suppliers to bring in new materials like single polymer flexible packs that are readily recyclable and include more recycled content. In our chemical footprint, we're making steady progress through our compliance agenda. We'll be publishing details of the percentage reduction soon, but are already front runners in the Chemical Footprint Project, scoring more than 80%. Our science platforms are helping to identify new ingredient solutions, for example, developing bio-based actives for Dettol. We're also targeting high carbon ingredients to reduce our carbon footprint.

Our climate change activity is anchored on science-based targets for 2030 and our ambition to be net zero for 2040 across the value chain. We have a target to reduce Scope 1 and Scope 2 carbon emissions by 65% by 2030. By the end of 2021, we'd achieved 66% absolute carbon reduction. That came from buying 100% renewable electricity for all manufacturing sites, energy efficiency improvements, and installing on-site generation like solar in China. We'll continue to improve this operational performance. Our Scope 3 target on product carbon footprints is more challenging. Our total footprint increased by 22.6% in 2021, given increased volumes since our baseline of 2015. This reinforces our drive to reduce our product footprint through our carbon roadmap.

For operational carbon emissions, we're aiming for 25% energy efficiency by 2025, prioritizing the highest energy processes such as boilers or compressed air. We're looking separately at thermal energy for spray drying, increasing the use of landfill gas, for example. We'll continue towards 100% renewable electricity by 2030, including power generated from combined heat and power units. We're developing renewables with solar at a number of sites and seeing opportunities in ground or air source options for low temperature thermal energy. For higher temperature thermal, we're also exploring biomass and biogas options now and thinking about hydrogen for the future. For products, we've prioritized the highest carbon ingredients, and with suppliers, are looking at reducing their footprint. We may switch where it's viable and where equally effective alternatives are already available. We'll progressively look at carbon capture options for ingredients.

Changes to our packaging, using less material, for example, or more recycled content also lowers our carbon footprint. Thinking about logistics, with BP, we've piloted recycled vegetable oil to replace diesel in the U.K. in vehicles run by our logistics partner, Great Bear. It gives a 91% reduction on carbon. We'll look at how to scale that up, bearing in mind headwinds in fuel costs, but using similar pilots in Europe and the US and considering electric vehicles as an option as the technology on recharging and infrastructure develops. We know that around 75% of our total footprint is when people use our brands.

We're reducing the direct phase of this, the energy to use an Air Wick plug-in device, for example, but we also design products that use less energy in appliances like washing machines, and that helps people play a part in combating climate change and reduces their utility costs while generating brand loyalty. We've just published our detailed TCFD statement in our annual report. We're working to comply with all of the Task Force recommendations. We're already compliant with many and working on others, like our internal carbon pricing activity, to prioritize and plan for the longer term. We consider both transition and physical risks against five scenario pathways. Transition risks stem from emerging policies, changes in consumer preference, technology, market sentiment, and liability. Physical risks consider raw material supply, operational disruption, and pressures from things like water stress, higher temperatures, and more frequent adverse weather events.

Our carbon work on products and operations and our work on water helps to mitigate those risks, and that leads to our current evaluation that risks are not material. We'll continue to keep this under review. Our priority to 2030 is to abate carbon emissions. We'll consider offsetting after that on our road to 2040. We improved water efficiency by 3% in 2021. We'll continue to focus on highest water processes. Overall water use went up with the volumes of Dettol and Lysol that we used in the pandemic. In the case of water-stressed locations, we're focused on becoming net positive for water in the catchment area. That means improving efficiencies, but also capturing and recycling water and improving water resources locally. Our site in Hosur, India, has been independently validated as our first water positive site.

We're taking a similar approach in Pakistan and Mexico this year with more to come in India, so that all 19 of our sites in water-stressed areas are neutral or better by 2030. We know it will be challenging to reduce our product water footprint by 50% by 2040. Our results for 2021 showed 14.6%. We've already started working on this. For example, our new Dettol hand washes use far less water than bar soaps. This also supports our TCFD resilience against physical risks. We evaluate site water security in current or potentially water-stressed countries. Now, the last area I'm going to highlight is biodiversity. We've been working to prevent deforestation for some time with satellite monitoring and roadmaps with suppliers. We partner with the NGO Earthworm to strengthen farmer livelihoods and prevent deforestation.

We're committed to RSPO certified palm oil for our ingredients by 2023, and for more complex derivatives by 2026. Our Fair Rubber certified latex also helps farmers and creates a more resilient supply chain. Our work with the Nature-based Insetting team at the University of Oxford maps and measures biodiversity in priority ecosystems, including palm, latex, and key fragrances. We're measuring biodiversity, carbon, and social impacts in a framework that also measures interventions to strengthen biodiversity in the future. For latex, for example, we can measure the impact of better agronomy as we introduce it. Overall, it supports our position for TNFD and science-based targets for nature as they evolve. This includes options for carbon insetting within our value chains. Beyond abatement, our preference is to inset in value chains, which strengthens those supply networks. We'll announce more details of future targets on biodiversity later this year.

Lastly, I'd like to update you on our work to support a fairer society. This stems from activity inside our business, in our value chain, and in the communities where we work. We're a team of 120 different nationalities in 60 countries. Inclusion enables our people to participate fully and realize their potential, and Reckitt is better when we represent the diversity of the consumers and communities we serve. That's why our approach covers all our business, strengthening policies, building awareness, and building diversity within our suppliers. 49% of all management grades are now women, and 29% of the senior leadership are women. These are good foundations, but we'll continue to do more on gender balance and to represent the diverse communities that we serve.

Looking across our value chain, human rights impact assessments and labor standard audits help make sure we support salient human rights and tackle the challenges of modern slavery. A dedicated audit team looks at suppliers all over the world, and we're carrying out human rights impact assessments in all key markets by 2030. The first one in Thailand led to our Fair Rubber program. It promotes supply chain resilience and connects consumers with Durex, promoted as a fairly traded brand. This also supports our work on sustainable livelihoods, recognizing that to continue farming while supporting core human rights and protecting ecosystems, farmers need a reasonable livelihood. We support the UK Living Wage, but are evaluating the livelihoods of third-party contractors in key markets, initially in India and Thailand, confirming that they're typically paid more than the local Living Wage.

We're similarly evaluating other markets to help support sustainable livelihoods that connect to our productivity, our quality, and our safety performance. Thirdly, there is the societal impact we create through our Fight for Access Fund and its global programs. We reached more than 400 million people with health literacy messages. The Reckitt Global Hygiene Institute supports health through the foundation of hygiene with insights open to everybody. Through our brands, we create societal impact aligned to our sustainable business strategy and supporting growth. In Thailand, that contribution is equivalent to around GBP 130 million per annum by preventing public health issues through our Durex brand. That impact is from health literacy, preventing sexually transmitted diseases, and promoting sexual health and wellbeing.

Before closing, I'd like to remind you that you can find more detail on all of our targets and our performance in our recently published 2021 sustainability insights that describe how we're working hard to deliver against all of our ambitions. Thank you. I'm sure you'll have lots of questions, and so back to Miguel to help guide the Q&A.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Thank you, David, and welcome to our panel session. I'm thrilled to have with me today colleagues from our executive and our sustainability team, including Dr. Angela Naef, our Chief Research and Development Officer, Fabrice Beaulieu, our Global Head of Marketing, Sami Naffakh, our Chief Supply Officer, who joins us remotely from India, where he's actually visiting one of our factories, so I'm hoping the technology won't let us down, Ranjay Radhakrishnan, our Chief HR Officer, and David Croft, our Director for Global Sustainability. Now just a reminder, please do submit questions via the question tab in the top right of your screens, and we're gonna do our best to answer as many questions as we can over the next 45 minutes. Before we kick off, I'd like to start by reiterating that we are a performance-driven company with trusted brands that have a positive societal impact.

Now, being a leader in ESG is a constantly evolving journey to do business in the right way for all stakeholders, and we're on that journey, both addressing historic issues while making Reckitt strong for the future. We feel good about the progress in keeping what uniquely made Reckitt great while improving product quality and safety, evolving our culture, and strengthening our governance. You're gonna hear more from our panel about the way we're making progress. To kick off this conversation with a starter for ten, I'm gonna ask this question: How do you see sustainability driving our future growth ambitions? Maybe to start with you, Angela.

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

Terrific. Thank you, Miguel, and really wonderful to have this opportunity with all of you today. I want to start by saying we look at our innovation-driven growth holistically across R&D, marketing, supply chain to really make sure that we're delivering against those critical consumer insights and getting our products into the hands of our consumers where it matters most. We utilize three main drivers in terms of our strategic frame for driving innovation. The first is consumer delight. We want to make sure that we are creating products that are going to live into the promise of enabling better, healthier, cleaner lives. We want to do that with safety and with great efficacy. The second is around delivering against our earnings model.

Critical to this is driving product development to deliver higher profitable and greater revenue growth through each and every one of our opportunities, working hard to address those big four challenges that we aim to solve. The third one is around delivering against our environmental footprint. We aim to make sure that every aspect of what we do is helping to create better products for everyone around the world. I'll just highlight quickly the Sustainable Innovation Calculator. We live this every day as a critical tool for us in terms of how we actually quantitatively assess the different dimensions that deliver against our ESG targets. There's an example that comes to us out of the U.S., which I think is a great one.

The team really challenged itself to think, "Is there a product, is there an area that we could go after our SIC against all five elements and drive improvement?" We did it. It was in our K-Y franchise, and it was just great because we were able to look at the ingredient profile and drive more safe and efficacious solutions, greater packaging, making sure that we were utilizing less plastics. It really hit against all five of those critical elements within our calculator, and there's so much more to do. Just looking at the total view from a 2021 perspective, we were able to deliver against our absolute carbon and water improvements by about 15%-20% across both of those, comparing to the previous year. We're on our way.

We're on a journey, and it's really, really exciting to see the progress that we have so far. I also want to maybe just highlight, you know, I know, Fabrice, you and I talk about this a lot, right? Like the consumer is at the heart of everything we do.

We have to make sure that as we run the product development, as we think about all these attributes, that things like brand activation and our communication and education programs ultimately are reaching consumers as well. Fabrice?

Fabrice Beaulieu
Chief Marketing, Sustainability and Corporate Affairs Officer, Reckitt Benckiser Group

You're right. Everything we do starts with what people need, what consumers want. Around sustainability, they want two distinct things. They want a more sustainable product footprint, and increasingly, they want a positive, active contribution to society from brands. That's an inspiration to our teams, whether it's the R&D team or the marketing teams. We embrace that shift, that demand from the people we serve, and we translate it into our innovation and more and more into our communications. Increasingly, our communications become centered around programs for positive impact, programs that drive meaningful behavior change. Behavior change, which are designed to bring growth into our categories. You heard from Miguel some very insightful numbers on dishwashing and water saving. Well, when you have a dishwasher and you stop pre-rinsing, you will fill up your dishwasher more rapidly. You will use your machine more.

You will consume more tablets. This drives growth, volume growth in the category. Miguel said it perfectly, you can only change that behavior if you use a superior product, a product that commands a premium. Frequency increase, driving volume, premiumization of the category. These are really core pillars in our growth agenda.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Mm.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Great. Thank you. We have a first question, and it's asking where we stand as Reckitt on the question of providing a living wage for workers up and down our supply chains, and do we have any specific or concrete plans for that? Perhaps I'll ask Ranjay if you could answer that question.

Ranjay Radhakrishnan
Chief Human Resources Officer, Reckitt Benckiser Group

Sure. Thank you for the question, and I completely understand where this comes from. We take our responsibility as an employer extremely seriously. Here in the U.K., we have been paying living wage for several years to both our colleagues and our contractors. We have been accredited by the Living Wage Foundation as a responsible employer who not only pays minimum wage but goes beyond that and considers cost of living to ensure that we pay a living wage to our colleagues here.

On the back of this, we have been looking at developing a global sustainable livelihoods framework, which factors in not just minimum wage but goes beyond that to consider factors like working conditions, income benefits, social security, the skill development that we provide, so that we ensure that our colleagues get long-term financial stability and security, to have a decent standard of living and access to economic opportunities. In fact, even when it comes to small farmers and colleagues in our extended value chain, what we are trying to do is work it with partnerships. For example, the sustainable livelihoods framework we've been piloting in two markets, Thailand and India, before we can see whether we can scale it up and how we can scale it up.

In Thailand, we have a partnership with the Fair Rubber Association, where we ensure that there is a fair trade premium paid to the small farmers who produce latex for our Durex products. Therefore, this is something which we want to scale up as we go along this journey. I'm sure, David, you will have something more to add.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Mm.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Thanks, Ranjay. Yes, we've been developing that sustainable livelihoods framework in terms of how it fits in our value chain and at various points in that value chain. As Ranjay said, we've tested it in India and in Thailand, first of all, looking at contractors within that value chain and making certain that they were getting a sustainable livelihood relative to local cost of living. I'm pleased to say that they are doing. We'll look at how we'll test that in other markets around the world where there's a similar risk, especially for contractors, but looking beyond that. As Ranjay said, further upstream, we're looking at primary producers, the small farmers who maybe only have a handful of hectares, but where rubber trees for latex, a critical ingredient for us, comes from.

that fair trade premium that comes through the Fair Rubber Association certification of those farms adds to their livelihood and also helps them reinvest, support their family, reinvest in their farming activity, so they have longer term, more sustainable livelihoods from that farm. Good for our supply chain and good for them. I think that's how we're linking this all together to drive more resilience for the people in our value chain, but also for our value chain itself.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Great. Thank you. We've got another question that actually I'm going to invite Sami to answer, and I'm hoping the technology will work. That question relates to how are we thinking about balancing our sustainability investments against the current backdrop of sharp inflation and rising costs? Hopefully, Sami, you can hear us, and I'd love to hear you answer the question.

Sami Naffakh
Chief Supply Officer, Reckitt Benckiser Group

Yeah. Thank you, Miguel, and I certainly hope that technology will work. Thank you for the question. I think it's a very relevant question at the time when we see unprecedented inflation on a number of commodities. I would say two things. The first one is that, sustainability, it doesn't always come with cost increase, right? It often actually comes with productivity. For example, what we're doing on, you know, reducing the amount of plastic we're using, lightweighting, reducing the amount of packaging that we're using is creating some cost saving. What we're doing on energy reduction is creating some cost saving, some of which we can reinvest.

A very good example of that is actually one that Jeff alluded to, which is our Air Wick Essential Mist new gadget, where we actually reduced by 26% the amount of plastic, and some of that saving could be reinvested in making sure that the rest was using recyclable plastic. That's one element of the answer. The other element of the answer is when we do have a cost impact of going into more sustainable sources and supply, we take a very balanced and pragmatic approach. We try to balance the short-term pressure and situation that we have versus long-term value that we can generate through those moves, and we phase and pace investment accordingly. A good example of that is the work we're doing, which David alluded to, on alternative fuels on logistics.

We're not taking a blanket approach. We're not moving everywhere at the same pace, but we're piloting. We're piloting recycled vegetable oil in the U.K., which is still a bit more expensive than fuel, but we believe this is gonna change in the near future. We're piloting electric trucks in our yards in Las Vegas and in St. Peters in the U.S.. It is still more expensive, but again, we believe that with the trend on the market, this is gonna reverse. At that time, we would expand.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Great. Thank you, Sammy. Another question that's come in is similarly it's picking up on this idea of some of the current pressures that we're facing and asking how in face of these tailwinds can you ensure that you're not affecting either the quality or the safety of your products? Maybe that's a question I'm gonna ask Angela to answer.

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

Sure. Thanks, Miguel. An absolutely critical question if I might add, so thank you for that. I wanna first highlight the compass, so you heard about that just a little bit ago, in terms of what sits at the center of it, and it really is around doing the right thing always. In quality and safety, there is no compromise. Fully appreciate the question in terms of the fact that the price pressures and the overall commodity headwinds that we have are creating incredible tension in the supply chain. It doesn't create tension in terms of making sure that we're delivering against that doing the right thing always.

Maybe I'll tell you a little bit about how I know that, right, in terms of our governance approaches and what we put into place over the course of the last couple of years. You heard from Jeff at the outset of his remarks in terms of our overall governance that we take in terms of our overall risks. Referring back to all of the possibilities in terms of safety and quality across our three different GBUs, we have an oversight that then happens at the group executive committee and then ultimately board oversight that also looks towards our methods and approaches and management systems to ensure that we are delivering against those requirements. I'll also add, over the course of the last few years, we really have been working on upskilling our leadership and our capabilities.

We have added senior level leader roles reporting into the executive team around consumer safety and product safety and overall product quality. Those are things that, for example, Sami and I spend a lot of time talking about, and so lots of places for us to intersect, of course. On the processes, capabilities, ensuring that our systems are set up for success, you know, it's not just a team thing or an individual thing. It's the entirety of the organization. It really is a cultural shift, I would say, as well in terms of, you know, sort of the culture of quality, the culture of safety, and making sure that it's kind of the job for everybody to do every day, so it doesn't sort of fall in between. I'm quite pleased in some of our recent statistics.

Just over the last couple of years, we've had a 50% reduction in consumer and trade recalls, so we find that to be incredibly good progress. Still a journey to ensure that we are always vigilant and diligent every day in terms of our consumer and overall compliance requirements across the portfolio.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Great. Thank you, Angela. Another question that's come in, how do you ensure that ESG is integrated into the business and is seen actually as an enabler of revenue growth rather than a control function that constrains business performance? That as a question I think I will ask of Fabrice.

Fabrice Beaulieu
Chief Marketing, Sustainability and Corporate Affairs Officer, Reckitt Benckiser Group

Yeah, I think it's a fantastic question. We, we're a performance-driven company. We operate amazing brands, and we invest in these brands to build them for the long term. A lot of our marketing investment goes into innovation, communication, very often the two together. More and more, you're gonna see our investments, particularly in communication, focusing around programs of positive impact for society, programs that drive meaningful behavior change. Always with a mindset that behavior change should bring growth into our categories. Expect to see more from us in that space in OTC, around self-care, for instance. Expect to see more from us around driving better hygiene behaviors on brands like Lysol and Dettol. Expect more scale in our ambition and our programs. Dettol on that front is a very good example. The brand team really want to drive better hygiene behaviors globally around hand washing.

In 2020, they were engaging 15 million people globally around that. In 2021, that number moved up to 150 million. What this shows is that driving meaningful behavior change for a positive societal impact is becoming front and center in our growth agenda, just because it's becoming front and center in people's aspirations and expectations.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Thank you. Now, I'm gonna change tack a little bit here. We've got a question that's asking about alignment with pending EU and U.K. taxonomy rules. As you look at your various business units, how do you see alignment shaping up with the taxonomy proposals? And do you have a rough sense of the percentage of alignment if you manage to fulfill the targets, as outlined? Perhaps David, I'm going to invite you to comment on that.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Thanks, Miguel. I think this is, you know, indicative of a raft of new policy expectations, and also just growing stakeholder expectations from groups like this audience of the investor community, where transparency about what we're doing and how we're doing it and how we're building it through our business becomes more and more critical. We've been on that journey for the past few years. I hope you've seen improvements in greater transparency through our annual reporting or in the detail of our sustainability insights, for example. We're very alive to the emerging taxonomy from the EU, but also in the U.K. and in China. It's not just that taxonomy, it's the emergence of things like TNFD alongside TCFD, where our reporting is gearing up to address all of those points.

We're not in the immediate initial scope of that EU taxonomy, but we expect and will be reporting of it, on it further down the line. Hopefully, you've also seen our detailed TCFD response, associated with our annual report that came out a few weeks ago. Again, more and more detail coming through, and the roadmap that I outlined in my presentation a few minutes ago giving that detail. Last, I mentioned TNFD and biodiversity, an emerging issue, something we're very connected to with our work through Nature-based Insetting at the University of Oxford, helping to think about how we respond to the TNFD position, how we will report on it, but most importantly, how we'll show impact against the risks that come through from nature-related financial issues, and how we then tackle those within the value chains, latex or fragrances that we're working on.

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

Could I just add something?

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Absolutely

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

to that one too, David?

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Go for it.

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

I think that from a development perspective, from an R&D lens, we're also looking at that taxonomy as indications in terms of where the greatest intensity is going to develop as we move over time, and it actually gives us great insight into how we think about those more future sort of developments that we need to have to make sure that we're ready.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Mm-hmm.

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

It's a journey, of course. We don't know everything, right? But it gives us enough insight, and so from an intelligence perspective, whether it be here or in other places around the world, 'cause, of course, it's not the same everywhere, and so having that detailed understanding too of which markets are gonna be driving which part of that taxonomy in a different way than also allows us to build that into our more global and local plans.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

I'm actually gonna stick with you, Angela, because one of the questions that's come in as a follow-up is asking about the targets that we've set ourselves to reduce our chemical footprint. They're asking us to just give a little bit more of an insight about the focus areas, the drivers, and the timelines. Angela, would you like to carry on?

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

Oh, that sounds great. Chemistry, right?

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Yeah, absolutely.

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

This is lots of fun to talk about. Absolutely. Our commitment is a 65% reduction by 2030. It's a meaningful piece of work that is not new to us as well. We've been looking at things like biological alternatives to some of our actives for some time. Really the job to be done here is to again go back and ensure from a product design perspective, what are those chemicals of high concern? Important to the dataset, if you will, in terms of all of our formulations around the world, which I will tell you is many.

We must understand all of those formulations in a really great degree of detail, and then the way we assess it is then relative to, again, the relative sense of concern across them, and then we really work to do sort of a heat map approach in terms of where we'll have the biggest impact and by what time period. I think the other thing to really note here is there are amazing scientific and technological advancements that are allowing us to do these replacements and to do complete reformulations in a complete.

Like a free-from, I think is you would say for brands, right? Sort of free-from, you know, anything that a consumer might not wanna have. You know, we launched the Dettol Tru Clean just last year, and it is a 100% plant-based bioactive. Some of our consumers see this as really game-changing because it allows them to bring a product into their home with a chemical footprint that they feel really good about. We're definitely a big part of our agenda is making sure that we've got projects in place and that we're partnering across our suppliers and startups and academics, because we also know that it's going to take an incredible amount of effort to make sure that we can touch all of those specific elements across our formulations.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Great. Thank you. We have another question. This time I'm going back to Sami. I'm hoping that this will find its way to you in India, Sami. What feedback have we had from our supply chains as we work to improve our sustainability footprint? Where do you see some of the bigger supply chain challenges, and where have you seen some easy wins? Sami?

Sami Naffakh
Chief Supply Officer, Reckitt Benckiser Group

Another great question. Thank you very much. If I'm taking some of the elements that David went through on the video, and I'm gonna start with the energy. The quick wins or the easy wins, not saying that it was easy, but it was easier, was the move to renewable energy, and this is why we're already close to 100%. We've been investing into solar panels. We've been moving to biomass. We've been using landfill gas. We've been buying certificates. We're connecting with solar plant generations. All of that has been fairly quick.

The energy reduction is more difficult, and this is where, this is what we're focusing on now, just because we do have a number of processing equipments which are heavy utilizers of energy and cracking these is quite a journey. Certainly something we look into. On water and the waste, it is something quite similar. Reducing waste, as long as you take a very, very structured approach and very methodological approach, is going fairly quickly up to points, and we now have actually some sites like Bang Pakong in Thailand, which are zero waste. Reducing water and recycling water is a bit more difficult. We're using quite a lot of water in our product. We're having quite a number of effluents.

As mentioned already a number of times, we're working on to having a water positive situation in water-stressed area, and that's a lot of work, and a harder work. That's on the operations. If I just wanna conclude on the last one, logistics is another situation where reducing the amount of miles traveled is fairly quick. We can work on producing closer to point of consumption. We can work on optimizing the fill rate in containers and in trucks. That is fairly quick. Working on alternative fuels to fossil fuel is much more difficult and much longer term. Those are the kind of equations that we're dealing with. Hopefully that answers the question.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

It does indeed, and thank you, Sami. Our next question is one that I'm gonna pose to Ranjay. The question is, are you really already seeing any positive impact on your ability to attract and retain talent at Reckitt because of your approach on your work on ESG and sustainability?

Ranjay Radhakrishnan
Chief Human Resources Officer, Reckitt Benckiser Group

Most certainly. The reason why I say that is, it's quite fundamental. Great talent today want to work for winning organizations who have a great performance culture and combines that with purpose-led and values-driven leaders, and that's what we are in Reckitt. We are seeing this not just in our internal colleagues, who strongly have bought into our purpose and our compass, but we are also seeing that whether it's our university presence, whether it's our Glassdoor scores, whether it's the kind of talent that we attract. My unequivocal answer to this is yes.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Thank you. I'm now gonna try and combine, we've got a few questions that have come in, around the topic of palm oil. What I'm gonna try and do is combine a couple of these questions together and then, invite perhaps both David and Sammy to answer them. Specifically around the commitment that we've made to our sourcing, responsible sourcing of palm oil, and given the importance of this to our products, it says, "We're aiming for an 80% of palm oil used in our products to be RSPO certified by 2023.

Given the recent news flow, such as Indonesia's decision to ban palm oil exports, do you see yourselves facing any issues with sourcing RSPO certified palm oil? And the second question is, Do you expect there to be any negative impacts on your ability to reach those targets? Perhaps I will invite David first here, and then I'll invite Sami to come in afterwards. David.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Thanks, Miguel. I think, you know, this reflects, you know, the volatile supply networks that we're all seeing across the sector, that our procurement teams, the supply chain teams are working through constantly with suppliers and to make certain that, A, first of all, continuity of supply, builds, and then secondly, that we build further resilience in the future. At the moment, we're not seeing pressures on that certified supply, but we keep working with suppliers across the board, not just thinking about certification, but also thinking and building individual supplier roadmaps that strengthens the network of certified suppliers but gives us even more robust foundations from which to work.

To manage to avoid deforestation, but also to go further than that and think about how, with those suppliers, we don't just protect the ecosystems that they might be drawing from, but we also think about the communities and the human rights activities within them, and think about how we might strengthen some of those ecosystems in the future. Sami, do you wanna say a bit more about what you're seeing coming through the supply chain connections?

Sami Naffakh
Chief Supply Officer, Reckitt Benckiser Group

Yeah. Thank you very much, David. I fully concur with what you've said. I would just add a few things. One, certification, as David has already said before, is just one element of what we're doing on palm oil. We go, I think, much beyond this. We do a lot of work on traceability, so we now have 91% traceability at the mill level. We have 68% at the farm level, so we understand pretty well what's going on at the very granular level. We do use satellite monitoring to understand what's happening, and as I already said, we do a lot of work with the University of Oxford and a number of NGOs on biodiversity.

Now, on the specific question of do we expect to see a material effect of the recent decision from the Indonesian government to put a stop on exports, in the near term the answer is no, and that is for two reasons. First, because we do have a fair amount of inventory in our supply, and second, because we source a significant proportion of palm oil out of Malaysia. However, if that situation was there to stay, and much longer than what we currently expect, it could become an issue.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Thank you, Sami. I'm gonna now again switch gears, a different question. This is really about changing consumer behavior and how we see that as being a critical piece of delivering against our various sustainability targets, and how do we really look to influence changing consumer behavior. I know that's gonna be particularly relevant with Scope 3 in mind. With that, I'm gonna maybe invite you, Fabrice, to answer that question.

Fabrice Beaulieu
Chief Marketing, Sustainability and Corporate Affairs Officer, Reckitt Benckiser Group

Yeah. I think that's another great question. I think like us, people are on a journey where they start to precise what they want in that space, what matters to them. We talked a lot about more sustainable product, and that is one, and then we talked a lot about positive impact and how brands can rise, step up, and contribute to that.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Mm.

Fabrice Beaulieu
Chief Marketing, Sustainability and Corporate Affairs Officer, Reckitt Benckiser Group

That's our laser focus, to deliver on both aspects, always in a way which is genuine, meaningful, which helps around the SDGs that Laxman talked about, but which at the same time drive growth in our category. That playbook works. It works on both levels. I'll give you an example based on Finish in Turkey. Turkey is the first market where we launched the program three years ago. Last year, we talked about skipping the rinse and our superior product, Quantum, to roughly 67% of the adult population. Within that group, those who recalled the message said at 75% that it had influenced their behavior. We survey that group, we actually collect their water bills, and we measure the consumption evolution, and we found a 20% water reduction. 20%. That's roughly 24 million tons of water saved in a year.

Interestingly, over the last 12 month, the category of dishwashing products in Turkey has been up by 11% in volume. Last, and certainly not least, we've reclaimed market share leadership in that country. It's a journey. We're on that journey with the people we serve, and at all times we try to make it a journey of positive impact.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Mm-hmm

Fabrice Beaulieu
Chief Marketing, Sustainability and Corporate Affairs Officer, Reckitt Benckiser Group

for society and for a performance-led business.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Thank you. It's certainly an area that we're gonna have to continue to focus on going forwards because so much of the impact that we have is actually in the use of our products by our consumers. That leads us on to another question that's come in, which is around this idea, what actually gives us confidence that our medium to long term ESG targets are actually ambitious enough? Are we really confident that the changing nature of expectations, potentially regulations, are actually not just gonna materially increase in a way that might force us to actually have to accelerate the pace of change? Perhaps I'll start with you, David, and see if you have anything you'd like to add on that.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Well, when we started thinking about our sustainability ambitions for 2030, the start point was our materiality study, and we've just updated that, as both Jeff and I were talking about earlier. That helps us to make certain we're in the moment and the stuff that is in that near term pipeline is being built in. At the same time, as you heard from Angela, we're looking at that emerging regulatory and policy environment, not just in the next three years or so, but in the five to 10-year event horizon, working with partners in academia, different universities, working with NGOs, listening to what consumers tell us about what they want for their products.

That also then builds into that longer-term event horizon and the planning, and that keeps us not just agile in terms of what's coming up on the sustainability agenda, but also keeps us really focused on what people want out of our brands, and when they tell us they want more sustainable products, we're able to respond to it and build that through. I think when you put those things together, it supports the fact that our sustainability ambitions for 2030, and beyond in some cases, support the overall business strategy for sustainable growth. It hooks us into that, and where we need to move faster, we will move faster. We've built new activity.

The work I was just mentioning a moment ago about nature-based insetting with the University of Oxford, and thinking about how we measure the impact on biodiversity, but most importantly, measure the impact of the interventions we then take with our suppliers, with farmers, to make sure that we're tackling the right things and making an impactful change in that ecosystem. That's just one example of how we're looking further into the future knowing that TNFD is approaching, that science-based targets for nature is approaching, but setting ourselves up and our supply networks up to respond to it. Angela, do you wanna say more about the product side of that conversation?

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

Yeah, sure. Thanks, David. I think you know, you said it well, the fact that it's changing on us, right? I think from the question around are we ambitious enough, it's almost like, well, there's a bit of a moving target happening, right? I think we acknowledge that, and I think we need to. I think is it ambitious enough for what we understand today? I would say that we've got a lot of complexity. We've got a lot of stakeholders that we need to manage. I'm looking more to ensure that our delivery against those ambitions is solid.

From a pipeline perspective, from a portfolio perspective, making sure that all of those critical parameters you just described are actually in projects and actually becoming reality as we think about launches, as we look to this year and next year and the year after that, right? I think having, you know, that pipeline view that allows us to look into not just what might be.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Mm

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

To plan for what we know today, and then ensure that we're ready to adapt and adjust as we continue to move forward. You know, I think, and again, always centered on making sure that we're doing the right thing always. You know, we talk about metrics and things like that, you know. There are other things that come into what success looks like.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Mm.

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

You know, having safe products and making sure that that is core to what we do, right? That we don't get those, you know, any distractions. We had a 100% pass rate last year on our third-party audits, looking at our safety and quality programs. We are increasing our pharmacovigilance programs to make sure that we've got greater headlights and insights into real-world evidence around how our products are being used by consumers. I think in totality, ambitious, yes, and it's moving, and we have to make sure that we're ready to adapt and deal with those changing environmental conditions.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Before moving on, actually, I think maybe I'll pick up on one point of that, and that's related to our people and actually how we reward and incentivize our people 'cause that's gonna be one of the drivers of our growth as well. Maybe Ranjay, do you want to say a couple of words on that as well?

Ranjay Radhakrishnan
Chief Human Resources Officer, Reckitt Benckiser Group

Sure. We are certainly making progress in ensuring that our compensation plans are linked to our strategic direction, and where sustainability is at the heart of it. Our new directors' remuneration policy, which is up for a binding vote in this annual general meeting, sets out that we have moved our long-term incentive plans from historically what was a mono measure of EPS to a much broad-based measure. This time we've evolved it even further by including two measures on sustainability with equal weighting of 5% each. One is on percentage net revenue from more sustainable products. Now, this particular measure again helps us move towards our ambition of getting 50% of our net revenue from more sustainable products. This has been.

This particular measure has been tracked by us since 2012, so it's not new to us. The bedrock of this measure is the Sustainable Innovation Calculator about which Jeff mentioned, and Angela, even you've spoken about. Our second measure is percentage greenhouse gas emissions from operations. This again takes us towards our science-based targets for 2030 and helps us contribute to ensuring that we maintain global warming at less than 1.5 degrees. Now, again, Jeff has mentioned it, but just to reiterate, our performance culture is core to who we are.

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

Mm.

Ranjay Radhakrishnan
Chief Human Resources Officer, Reckitt Benckiser Group

Our remuneration package is highly geared toward performance. In that context, our top 200 leaders come under the ambit of this long-term incentive plan, where you have two sustainability measures very prominent now. We have got extremely good feedback from our colleagues that this has been introduced, and this just shows that at the heart of it, we are moving and shifting our culture to what I said some time ago.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Fantastic. Thank you. I'm gonna move us on. We have another question, and actually this is probably gonna be the second to last question. Time is running out. Finish commands a healthy price premium. You say that's been driven by functionality.

Superior performance. Do you actually think, however, that with household budgets under pressure, consumers will be willing to pay that premium for those environmental benefits? Perhaps, Fabrice, I'm gonna ask you again that question.

Fabrice Beaulieu
Chief Marketing, Sustainability and Corporate Affairs Officer, Reckitt Benckiser Group

I think so. It's a fantastic question, and it's up there, you know, in terms of what we work on every day, particularly in the difficult current context. Yes, there's the question of the price point. Price point matters, and we always ensure to have multiple price points across our ranges. The way we do that is twofold. We structure our ranges with tiers, so if you go into any stores which stocks Finish, you will find multiple offerings from that brand, different levels of performance for different price points. The other area is pricing and sizing, and of course, you know, we combine both levers. That's for price, but there's also a second notion for a company with admittedly a fairly premium offerings, and that's value for money.

That is a laser focus for our teams, the marketing teams, definitely the R&D teams because that value relies on the superiority of our solutions and increasingly it relies on its sustainability. Value for money is also a critical area, and we try to find a good balance between the two, not just on Finish, but across our portfolio and geographies.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Thank you. We actually are nearing the end, and I have one last question, which I'm going to try and pose, and I'm gonna invite everyone here to just give a very brief answer to. That is: Do you think that a greater focus of investing in ESG is really gonna be that impactful? I'm just gonna invite each one of the panel here in the room to give a short answer to that. Maybe I'll start with you, Angela.

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

Thank you so much. Yes. Yes.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Okay.

Angela Taha Naef
Chief Research and Development Officer, Reckitt Benckiser Group

Right? Maybe that's short enough, right? Lots to be done for sure, right? I think it's, you know, it's a big responsibility, it's a big ambition, and the work to be done in terms of how we actually bring it all to bear is exciting, and I think it's great for our people and it's great for the planet.

Fabrice Beaulieu
Chief Marketing, Sustainability and Corporate Affairs Officer, Reckitt Benckiser Group

I agree. I completely agree. The question is not if, the question is how. This is what our consumers want. Actually, it's what they demand. If we are to connect with them today and tomorrow in the long run, we have to meet these expectations, we have to meet them where they are and where they will be. For that, we have a clear model, one brand, one SDG. We think sustainability and purpose in conjunction. Importantly, we make that tangible through innovation, communication, and that comes at the heart of our growth models.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Fantastic.

Ranjay Radhakrishnan
Chief Human Resources Officer, Reckitt Benckiser Group

I think it's a yes from a consumer perspective obviously.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

See.

Ranjay Radhakrishnan
Chief Human Resources Officer, Reckitt Benckiser Group

Let's talk some facts here. The pride in our organization, the achievement orientation in the organization, and the recommendation scores of our organization are at an all-time high in recent past, and I strongly believe that our purpose and sustainability at the heart of it has really, really contributed to it.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Thank you. David?

David Croft
Global Head of Sustainability, Reckitt Benckiser Group

It's not gonna be such a surprise that I'm gonna say yes as well. For me, this is about impact. It's about the impact we create. When we developed the sustainability ambitions, we thought very carefully about what our key stakeholders needed to see from Reckitt. You've heard from Fabrice, from Angela, from Ranjay, whether it's how consumers see our brands and how they engage with them and how those brands bring some of their values to life when they use them at home and help them play a part in saving water or combating climate change. It's certainly about the same conversation with our customers who want us to help them deliver on sustainability ambitions, whether it's about packaging or whether it's about water or climate or chemical footprint in the case of Walmart.

It's absolutely about governments, and we've talked a little bit today about self-care and the impact that we have in terms of helping people's lives, supporting a cleaner, healthier world. Building to tackle those fundamental four problems is critical to us. It's certainly about the investor community, as well as the employee community that Ranjay mentioned. I think all about this in terms of impact for the company and impact through the company that's supported even more as we grow the business.

Miguel Veiga-Pestana
Chief Sustainability Officer and Head of Corporate Affairs, Reckitt Benckiser Group

Thank you. Look, we're gonna bring the panel session to a close, and I'd like to thank all of you for your questions. Rest assured that if we haven't had time to address them, we're gonna pick up with you directly on that. Do please reach out to Richard Joyce and our IR team, and we'll be happy to respond to any additional questions that, you may have. As we said, we are a performance-driven company, and we do see ESG as key to building a sustainable business for the future. You've just heard from the people who own this agenda about how we're gonna make it a reality. I'd like to leave you with three messages. First, we are making good progress, but this is a journey of continuous improvement. Secondly, we are investing and embedding ESG across the entirety of our business.

Finally, we recognize the need to be both agile and to adapt to fast-changing expectations and the demands of all of our stakeholders. As Laxman said, only by doing this can we manage risk whilst creating opportunities to enable a cleaner and healthier world. On behalf of the entire Reckitt team, thank you again for joining us today.

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