Pleasure to welcome you all to Tata Communications' Institutional Investors and Analysts Meets 2024. Before we begin today's event, a couple of ground rules for a smooth flow. Request to please switch off all electronic devices or keep them in silent mode. Kindly do not take any pictures or videos of the event and the content. A detailed presentation will be made available on our website by the end of the day today. Some of the statements herein constitute forward-looking statements that do not directly or exclusively relate to historical facts. These forward-looking statements reflect our intentions, plans, expectations, assumptions, and beliefs about future events and are subject to risks, uncertainties, and other factors, many of which are beyond our control. These forward-looking statements include known and unknown risks, and you are urged to view all forward-looking statements contained herein with caution.
Tata Communications does not undertake any obligation to update or revise forward-looking statements, whether as a result of new information, future events, or otherwise. We look forward to a great event, and I would now request Rajiv Sharma, our head for IR, to please come on the stage for the kickoff. Good evening, everyone. BKC is convenient, but thanks for coming down to Santa Cruz. It is so lovely to see you all in person. We are just out of the election buzz, and we all came across this one data point. I'm not talking about the 400 number, but I'm talking about the roads, the ports, the airports which have been put in place. You know, there's a parallel infra in the making, the digital infra, be it the digital public infra or be it the digital transformation being pursued by enterprises at multiple levels.
Tata Comm is well poised to benefit from this larger trend, and the sessions today evening will help you understand this much better: what are we trying to create, and how are we going to win this? Let us focus on the bigger picture and maximize our ROI on the time spent this evening. And those glasses with big picture are up for grabs. You can take it home. So let me start first with the introductory video, and then we have our first keynote speaker, our MD and CEO, Mr. Lakshminarayanan. Thank you.
Imagine a world where your digital ambitions are not just met but exceeded, where businesses don't adapt but lead through innovation, where telecom is not just about connectivity. It's about empowering enterprises. While traditional telcos are immersed in mobile services and system integrators in software, we saw an opportunity to innovate. As a pioneering CommTech player, we're not just participating. We're leading the charge with a customer-centric platform that's all about innovation, about transformation, about our customers. We are revolutionizing the landscape with curated digital solutions which are scalable, secure, and differentiated. Join us as we move beyond connectivity to transformation. We are Tata Communications, a leading CommTech player.
Hi, good afternoon. Thank you for coming. I'm just going to walk you through three main topics today. One is looking at some of the key metrics of the business. How have we done so far? We will look at—it's not moving. So we'll look at some of the key metrics, how we see the market and the market opportunity, both the technology perspective and the market perspective. Then we'll talk about some of the new things that we're doing and our right to play and win in this place. Last year was a phenomenal year for us, looking at the growth of the data growth, close to 22%. Our Million Dollar Club customers significantly increased, and also our $5 million customers increased by 18 last year.
If I look at the Digital Portfolio over the last four years, which is where a lot of our focus was, that has delivered a 20% growth in the last four years. Now Digital Portfolio stands at 41% of our overall data revenues. We said in our reimagined strategy that we want to be at 50% at the very least, and we are well on our way to get there. All of the product areas, all of the portfolios, the collaboration and the CCaaS, CPaaS space, or the cloud and security, the Next Gen Connectivity, the media, the MOVE and IoT, all of them, if you look at the data which I've shown here over the last four years, they have significantly grown in the last four years.
Overall data growth was 20%, but if I further focus down on the enterprise segment, so as you know, we split our data revenues into the service provider segment and the enterprise segment. And if you look at the enterprise segment, last year we grew 30%. And if I give further color to this 30%, what happened in India? India, we grew 13%. India, we are the market leaders in the chosen segments that we operate in, which is the BFSI segments, the IT and the IT-enabled services segments, manufacturing. Retail is relatively new for us, but we are beginning to do well in that space. And also in some of the selected government projects which we paid and entered, particularly in the cloud and, of course, the network areas. In India, there's a lot of data centers coming up. We are the leading players in data center connectivity.
We are also beginning to participate across the fabric, and you will hear some stories on how we participate across the fabric with many enterprises. So that's in India. If you look at international, significant growth last year on the international side. So today, you know, we used to say that India and international is roughly 50/50, but now international is a bit larger, particularly after the acquisition of Kaleyra and Switch. So it'll be more than 50% international. The international, I want to call out mainly two points. One is with our expanded portfolio on the fabric, the investment that we have done organically in building out our product portfolio, as well as with inorganic investment that we have done, we are now able to address a market that was not addressable before.
So our addressable market has significantly expanded in the international markets, and we'll explain how and what subsequently. And secondly, with our expanded portfolio, with our existing customers, so one is new markets, new customer segments that we could not address before, that is opening up. And the second is with our existing customers, with our expanded portfolio, how we can increase our wallet share within our existing customers. So that space has significantly opened up with our expanded portfolio now. And with that, the most significant market, the largest market is the U.S. We have said that, you know, we want to hit a billion-dollar number in the U.S. So I'll, I mentioned about our, our Digital Portfolio. I'll talk about it. But before I go there, I wanted to give you a view. I think I spoke about this last year, but I will once again mention.
We believe our customers, the enterprises, are entering a hyperconnected ecosystem world. Now, what we mean by hyperconnected ecosystem? A lot of customers were always connected before. Enterprises were connected to each other. Insurance companies had connected with repair shops. Airlines had connections with hotels if they want to book a combined offer. So all of these connectedness outside the enterprise always existed, you know, which people used to call it an extended enterprise. But today, in the hyperconnected world, things are changing so much that the business models of organizations are changing. So if you look at, you know, auto OEMs, you know, they are becoming more a mobility organization, and many of them have declared that their services revenue will be 30% by 2030. All of this is happening because they are entering into a hyperconnected world where everything is connected.
So we think that there are four characteristics of a hyperconnected ecosystem. One is everything is going to happen real-time. The connected cars are going to be talking real-time to fleet and fleet management, or autonomous vehicles are going to be talking to each other and to the infrastructure. The other characteristic is it's always on, always connected. The connectedness is going to be extremely crucial. You can't imagine a connected car working without connectivity, or you can't imagine these days an airline crew, especially the pilots, landing and their flight bags. What used to be a manual flight bag today is an electronic flight bag. And if they can't download and upload information, the flights cannot take on time. So the always on, anywhere on, and assured and secured connectivity is going to be extremely important.
The third is everything is going to be seamlessly collaborating, not just people within the organization, but there's going to be seamless organization between people outside the organizations, enterprises, the manufacturing company talking to the suppliers, the designers outside their organization, or even things collaborating seamlessly, people and things collaborating seamlessly. That will be a characteristic of a hyperconnected ecosystem. And the fourth is the hyperconnected ecosystem is going to be intelligent and always learning. So in future, as we say, you know, with AI, there are going to be Agentic Systems, agents which are going to be collaborating not just within enterprise but across enterprises as well. So we believe that's the world of hyperconnected ecosystem where all enterprises are going to go into, and that is happening sooner than later.
And in that world of hyperconnectedness, what is the role that we can play, and how do we set ourselves up for success, and how do we help our customer to succeed? That is where we think our Digital Fabric comes to play. Our ambition is that we will want to be the Digital Fabric for these enterprises so that they can succeed in the hyperconnected ecosystem world. That's our mission. What our Digital Fabric is, the Tata Comm Digital Fabric has four components. One is the Network Fabric. The second is the cloud and the security fabric. Third is the Interaction Fabric, and the fourth is the IoT Fabric. These are the four fabrics that we define, and all put together, when they orchestrate amongst themselves, will become a Digital Fabric for enterprise.
So today, we are playing with customers in either one fabric or the other fabric. Our vision would be to see how to orchestrate across all of these fabrics for a single customer. And this fabric would be secure by design. This fabric will be a lot more simpler to operate for customers. And this fabric, our customers will start consuming with APIs and will be directly hooked up with applications. That's the vision that we are working towards. And in this space, things that have set us apart besides the Digital Fabric, which is our portfolio, is one, we are a B2B specialist because to serve B2B customers, it requires deep knowledge of enterprises, how to work with them, how to co-create solutions, and how do we create solutions that will work for each of these enterprises.
The second and the third that you see is the strength of our network, the platform on which we are building our other capabilities, the network that's very powerful around the world, where 35% of internet routes are published on this network, or the number of MNO relationships we have across the world, across diverse set of countries, will help all the fabrics, particularly the IoT Fabric and the Interaction Fabric. And finally, the strength of the fabric and the depth of the fabric that we are going into each of these areas, which we'll explain. And that depth is also one of our differentiators. So these are the four things that we believe will play out besides the Digital Fabric when we talk to our customers. Now, what are the trends, challenges, and opportunities that we see in the enterprise in each of these areas?
1, if you look at the network, we see a fast convergence of network and the network security aspects. The other is the convergence of the wireless LAN and the wide area network. That convergence is going to happen. So people used to talk about SD-WAN, so, and security separately. Now all of that is coming together and say, how do you converge network and network security? Many organizations still have their CIOs looking at network and CISOs looking at security. And some of them have realized that that is going to be a challenge, and they are seeing how to orchestrate and come together because technologies are coming together in network security. With the advent of SASE, you see that they all will come together. Cloud networking is becoming a separate category by itself. So I was with one of the major customers in the U.S.
The way they visualize the network is one of their core networks that spans across the world, connecting all of the data centers and major hubs. They call it their core network. The second is all their low-latency network for trading. That's another layer of network that they see. The third layer of network they see is all the regional networks, the branch office and regions connecting among themselves. And the fourth that they have called out this time is about how do I get cloud access and cloud networking. So cloud networking is becoming a category of its own. And with all this, it is becoming complicated, and we need to see how we can simplify, how can we make cloud network to behave like cloud on demand is a challenge. And finally, the security.
So as people go to internet, as people go to, people go to cloud, how do we make security consistent, setting user policies and delivering the right user experience? Because a lot of technologies that are coming, we can implement that, but the user experience suffers because they are not able to, applications cannot reach the cloud in the best possible way. Similarly, in Interaction Fabric, SMS was ruling the world. Today, SMS will grow, but beyond SMS, other channels will, will come into play. Already, we are seeing a lot of fragmentation of channels between SMS and WhatsApp and voice, and they have to converge at some point in time. How do you orchestrate across all of these? And of course, AI and ML with chatbots and other mechanisms will accelerate the interaction platforms and the experience it seeks to deliver to their customers.
Cloud and Security Fabric, similarly, you know, the cloud is still very popular, but people are thinking about hybrid cloud. People are thinking about the cost of going to cloud and maintaining the cloud. That is becoming very expensive. There are risks with dependence on single vendors. There are already some countries calling out single point of failure risks with some of these clouds. And of course, increasing compliance, security, and complication that arises with being in multiple clouds. And with all of these, the attack surfaces are increasing, and security is going to be a very critical component. And security, how do you respond fast? How do you detect fast? And this trend is going to only accelerate, and we see those opportunities in the market. In the IoT, there's going to be convergence again of hardware and IoT platforms and systems.
Again, complexities are arising out of what we call as multimodal connectivity. So if you look at some of our MOVE platform, the connected cars, not just cellular connection, but how do you go across cellular into a campus connectivity? How do you go across cellular to satellite connectivity? So that's multimodal connectivity will become increasingly popular. And especially in the industrial IoT, the power of edge is going to become more and more important. So how do you create an edge where all the compute and OT and IoT, OT and IT integration happens at the edge? So compute, storage, and what you can do at the edge is going to become, and cloud edge will become a continuum of the cloud, and IoT will be one of the major players using the edge capabilities.
Now, in this scenario, if you look at each of our fabric, what have we done, what investments, and what products we are investing in? So we have, in the last 2 years, we have been investing in transforming our core network. So we all know the core network is only delivering, you know, I know we said between 2%-5%, 2%-6% growth. But core network is also going through fundamental transformation in our organization. We have been investing in that for the last two years. And as a result of that, our core network will become intelligent. It will become more composable, and we can make it more on demand.
So we'll unveil how we translate this into products and value to our customers, but the transformation of our network is happening as we speak, and this will be completed by the end of the year. We've invested in new platforms like our IZO Multi Cloud Connect, and I talked about cloud connectivity becoming a separate category. This is where we are positioning our Multi Cloud Connect as a platform, which will be software-defined and will truly operate as a platform. And there are a number of use cases. You see some of them. One example is in Air India, where Air India is moving to cloud, but some of their ticketing systems happen to be in some other countries. So how do you connect all of this? That's a cloud connectivity challenge. And there are many, many use cases in the Multi Cloud Connect, which we are addressing.
The third is, you know, our global scale, our ability to deliver all of these in a converged fashion, whether it's the, the SD-WAN, security, the underlay, the overlay, manage all of this, holistically, and our ability to implement this, all the, all of these very flawlessly. So our track record is to deliver all of this first time right. And with the, the tooling and instrumentations that we have created, we can proactively identify the faults and rectify them. And this is one of the very fundamental differentiators that we, we have when we take it to market. In terms of Cloud and Security Fabric, if you look at the cloud, in India, we operate the IZO Cloud, which is purpose-built multi-tenanted cloud. It's compliant with all the regulations, is compliant with RBI regulations. So we launched a financial IZO Cloud.
The other thing is the customers don't like lock-in. So many of the public cloud, if you go in, and if you're especially delivering as a platform as a service, there is a lock-in. It's very difficult to get out. So one of the key attributes of our cloud is there is no lock-in there. It is performant. We have shown that it can scale for India, citizen platforms running huge amount of data and huge amount of transactions. Now, we have proven the scalability there. We've just launched our CloudLyte platform, which we have invested in delivering as an edge solution. So that got formally launched. We have been using it internally for some of the use cases, and I can talk about it later on. So these are the investments that we are making in the cloud space.
We believe there is a space for private cloud. I don't know how many of you saw Jensen in one of the recent interviews. He said, "On-prem is cool again." That was music to our ears. So, you know, we believe, especially with AI, and even now, if you see, only about 40% has gone to public cloud. A lot of data still resides on private, on-prem premises, on edge. So our purpose-built cloud will address those niches. And similarly, if you look at security, we've launched our Cloud SOC product. Today, we have more than 100 customers in India, and we have several internationally. We are testing it out, and we already have some in Europe. A few customers have signed up. And the key part of our Cloud SOC is our ability to detect and respond much faster compared to what people might have as in-house tools.
We are saying that there is a 90% reduction in time, which is a huge benefit. Most often, people don't even know that they are attacked. And if they can see this kind of a data point where we can show them that we can detect much faster than how they would do internally using their own tools, this becomes a very powerful value proposition for customers. The second is, today, we have built in a lot of connectors and plugins to pull the data, and we can, we are saying that we can implement a Cloud SOC within the three weeks of customer giving an order to us. Our Interaction Fabric, one with Kaleyra, we have a stronger platform internationally. Second is, we have put our CCaaS solution also as part of the CIS solution.
The convergence of CCaaS, the CPaaS, UCaaS, we see as a, as an Interaction Fabric coming together. And that is where we are investing and taking that, expanding the Kaleyra platform from SMS to other channels. So there is a horizontal expansion of ability to address other channels. And there's a vertical expansion of building new capabilities on top of this to define AI-enabled, software-enabled orchestration across these channels and build other AI capabilities there. We're already ranked seventh in the Juniper Research with over 60 billion interactions that we do today on an interaction platform. And again, some of these customers, stories, I think Sumeet will talk about, but one I will call out is Isybank, which is a major digital-only bank in Italy, which uses a Kaleyra platform. I met the customer last week, extremely happy. We are a critical part of that bank.
That bank is very unique in terms of their cost-income ratio below 30%. They have a good and growing customer base, and we are a major partner with our Interaction Fabric with that bank. IoT Fabric, we believe we can address with our IoT Fabric both in-campus requirements that the customers have, which is how do I deliver within a factory or a warehouse across different technologies, whether it's a LoRaWAN or a Wi-Fi 6 or a private network. How do you deliver all of these technologies and orchestrate all of these technologies and deliver the use cases for all the in-campus use cases? And similarly, with our MOVE platform, how do you deliver anything that moves outside the campus? So we are able to address the IoT requirements of both inside the campus and outside the campus with MOVE.
These two will seamlessly be able to interact and deliver a single fabric. That's a very key differentiator for us. There are examples in these customers that we are already delivering both in-campus and outside-campus solutions. Now, I mentioned about our addressable market increasing. What you see here is across the four fabrics, what is the size of the market we address today in FY 2025? With the new capabilities that we have, our addressable market segments are significantly increasing. I don't want to call out each one of them, but just to give you an example, in the past, we would not have gone and addressed a very large B2C retail customer who is a national champion in the U.K. or in the U.S. or any of the markets. Because previously, with our network, our value proposition to them was we are globally connected.
If you have offices and data centers in at least, you know, different continents and, you know, multiple places, we are the players because we have the strength of a global network. So we went and sought after those kind of customers. Today, with our offering, we can go and address those national champions who are B2C customers. The second example is with our IZO Multi Cloud Connect. So we can go and address opportunities where the customers are connecting to cloud, regardless of how the last-mile dependencies are. So we can go to a U.S. very large domestic player. With our IZO WAN portfolio, we believe we can still be very strong to address some of the regional requirements.
But even if I were to take it out, MultiCloud Connect product can address this customer who is going to cloud because they are not; this platform can work independent of how the last-mile connectivity works. So that's a second example. And there are many examples that we can talk about, which allows us to now address these new markets and new segments. And within our existing customers, allows us to expand the wallet share within the customers. Coming to media, I think the trends are known. There's an increasing volume of video content that all of us are consuming. More and more need to personalize and target customers individually across multiple devices, whether you're watching on screen or watching on the devices. But also, if you look at the players who are getting the rights to these large sporting events, the rights prices are only going up.
Therefore, they are under pressure to see where else can they save cost. Now, how can they deliver the platforms, deliver this experience at a lower cost? Finally, not just the transport, but how cloud and the fan immersive experience can be improved is becoming another interesting area for our customers. So our opportunity here, again, the addressable market is increasing with our product, not just the video transmission that we were doing before. The video production as a product came as a capability to us as a result of Switch acquisition. And we are building out our Digital Portfolio with our edge capabilities with CloudLyte and the MediaHub capabilities where we are bolting on software platforms, not ours, but third-party platforms, which will give a holistic solution for our customers.
So one example of that, as we speak, is the, you know, the T20 matches that are going in, in the U.S. and the Caribbean. So hopefully all of you are watching that. We are deeply involved in that. More than a billion viewers are there. So this is very unique. I think all these matches are taking place in the U.S. and Caribbean. We are bringing all of that to, to India for production. And from here, it is going to very many countries for over a billion people to watch. And for the first time in India, we're also doing a 4K layout using our CloudLyte platform. So I'm sure you're watching the 4K experience. So we are delivering that 4K to all the set-top boxes. And that is delivered to our CloudLyte platform at the edge.
So here you can see the play of, we're not doing the production ourselves, but you can see the network capability here and the cloud and the edge capability playing out in the scenario. And we have multiple other customers to talk about, which brings all of these together in a very live manner, to all these major players. So in essence, what we're trying to do is we are trying to create a very differentiated space with our Digital Fabric. I don't think there is any other player who is able to address the four fabrics in the way that we are able to talk about. We can create and capture new demand. As I said, you know, there are our target segment opens up with some of these capabilities, which we never had before.
Combined with the base platform that we have and the software capabilities that we have created on top of the platform and services, we can create more value to both our customers and ourselves. Even as we expanded our Digital Portfolio, our NPS has only increased. One of the concerns that we had is some of these are new areas that we are getting into. How will customers behave? What will be the quality of our delivery? But actually, our NPS has increased. Four years ago, our NPS stood at 70. Today, at 79. We would be happy anywhere between 75-80 because it's already a, an industry-leading NPS score. I'll briefly touch upon two things that we had as part of our reimagined strategy. We said AI at the core and sustainability at the core.
I'll give you an update on where we stand on both of these elements. From an AI point of view, we have been making investments in the last four years building up the capabilities. We have set up an AI COE. We have trained over 1,000 people inside the company on AI. And we have funded over 40 projects both across, you know, we look at AI. One is for internal efficiency projects, and the other is how we are embedding AI into our products. So if you look at the internal efficiencies, the impact we are creating to ourselves is still, you know, while we are starting out with this, it's significant in terms of ability to deliver faster to our customers, ability to reduce and respond faster to any issues that arise. And the bank benefits is already $4 million out of these investments.
In terms of our product, we are embedding AI into every fabric, Network Fabric, for example. I don't, I won't read out everything, but how do you do fault prediction, doing bandwidth on demand for our customers? Security, similarly, we have our own platform of DDoS and advanced threat detection using AI/ML capabilities. Interaction Fabric, as I said, we are investing in a layer above these channels to orchestrate with AI and build AI capabilities for chatbots and others. And IoT Fabric already in MOVE platform, we have intelligence we can provide to our customers on what is the best time to push the software over the air updates. So those are some examples of how AI is getting embedded into our products.
And finally, we are going to be launching our own AI Cloud, which will deliver infrastructure as a service, GPU as a service, or with our platform, deliver the model as a service and inferencing as a service. It'll allow people to train new models. So it'll allow people to fine-tune and it'll allow people to do inferencing with RAG and other capabilities. This, we believe, is going to be a huge thing going forward. Enterprise segments are today doing a lot of POCs. They will take time to scale. But we are preparing ourselves for the demand that is going to be there from enterprises and other segments. And we'll be ready to leap big and fast in this space. So I talked about this digital, our products and platforms, embedding AI and delivering the AI Cloud as a service.
Together, our Digital Fabric, we will realize the vision of making the Digital Fabric easy to consume through APIs, Digital Fabric secure by design, and a Digital Fabric that will be intelligent. With all this, we think we can increase our relevance to our customers. Finally, on the sustainability part, we had multiple things going on with CSR and sustainability. We have put them all together. So our sustainability goals today, we define in these three segments: people, planet, and community. On the people front, the metrics and the results show for themselves. We are the employer of choice in many countries, and in India, particularly with diversity. We are; we've been selected as one of the best places for women to work. Our gender diversity, we improved by 80 basis points last year. Especially on the women and middle management, we increased by 1.8%.
From a planet perspective, there are a number of initiatives going on, particularly on our renewable energy. How do we increase? So last year, we increased from 18%-27% in terms of renewable energy that we consume. We're also validating some of our targets. So we declared our Net Zero target by 2030. And we are going towards a validated science-based target for carbon programs. And we are part of the common disclosure projects, and we are assessed to be in the leadership band. And finally, on the community side, in keeping with the, the Tata ethos, we are investing in, in communities across multiple areas. The most thing we are very proud about is our own employees volunteering. The per capita volunteering hours at 6.5 is one of the highest.
We have also been assessed by the group for Tata Affirmative Action Program, and we have come out with good scores. Obviously, we can do more. And on the community side, as that example says, we are trying to bring the community's initiative and the climate initiative together. So by giving smart cook stoves, enabling through technologies of women in rural areas to see how we can, we call it Smart Sakhi. And these people are able to earn a much more livelihood, and we are measuring the impact of everything that we do for these communities. So these are some of the things that I wanted to update you on the AI and the work that we are doing on the sustainability. FY 2023 to FY 2024, as I said, we have delivered good growth. We are not stopping here.
Our vision continues to be, and our target continues to be doubling our revenue from INR 14,000 crore to INR 28,000 crore by FY 2027. All these investments are going towards that with expanded market, our addressable market. We are quite confident that we'll be able to hit those numbers. Thank you.
As NDDAC's big congratulation to select for reaching 350,000 subs on YouTube. This mix features fresh and unheard tracks for the most of you, which you can check out and judge. Oh, what is the story?
To go to my sensor. Thanks, Lakshmi. Thank you. Good evening. Lovely to see a room full of people. I'm sure there was a lot to digest in what Lakshmi presented, and I'm sure that there'll be some time for you to take those thoughts in.
What I picked up from Lakshmi's presentation, which I want to take the opportunity to go a little deeper in. Lakshmi spoke about our expanded portfolio. That expanded portfolio is leading to a much higher relevance for us. That expanded portfolio with the higher relevance and coupled with our strong right to win across the portfolio, across all elements of the Digital Fabric, is what I want to talk about. I want to share how our market engagement is working across this expanded capability that we've developed, how the growing relevance that we've created at the back of that invested and expanded portfolio is enhancing our participation and improving our success in the markets in which we operate. This is a quick view of, you know, what is on top of most of our customers' minds. This is a survey which was done by PwC.
They surveyed over 400 CEOs across 100 countries. The question that they asked these CEOs is, how do you see your own future? 45% of those CEOs said that in the current model in which they operate, their economic viability in the next 10 years is under question. So if you think of it, that's a very powerful comment. 45% of over 400 CEOs across 100 countries. Now, that becomes important because there is openness for those CEOs, and they understand that there is a need to drive transformation. The second data point really is that if you, and this was another survey done by Gartner, asking another set of questions again to CEOs, is in the post-crisis environment, and your crisis is a broad terminology for post-COVID, post the Ukraine war, supply chain constraints, etc., etc.
So post the crisis, if you will, how are you looking at your top priorities? Here too, the number 1 priority that came through for the CEOs was investing in technology and driving digitization. So technology here is really going to be the driver of all transformation. And technology is going to be where the top priority and the investment dollars for these companies, and these as a representative set of the universe that we address, is going to put their money and their wallet behind. Then the other challenge and the other interesting data point that we picked up through these surveys was 88% of CEOs felt that their current tech investments are not delivering the outcomes that they want. So here too, this is an opportunity to think about where they want to look at their ROI.
You know, they aren't happy with status quo, and therefore they are open to transformation. So when you club all these data points together, the opportunity of creating transformation, driving change, and therefore improving ROIs for these enterprises in general is what gives us the optimism for our own future. I want to share a little bit on what we are doing with our customers. This is incidentally a trend that we see with most of our customers. So I want to share a little bit of, you know, stories and examples on what's happening with our customers, which reflects some of these thoughts as well. Before I go there, you know, as Lakshminarayanan pointed out, while we look at our enterprise business as a whole, we operate really in two worlds. We operate in India, where we are the enterprise data market leader, and we operate in international.
When I use international as a collective of all the other markets in which we operate, in those markets, we are really a peripheral player right now. We have great aspirations. We are getting great relevance improvements. We are getting a seat on many of those tables. I've broken down the thoughts across what we are seeing in India and what we are seeing in international. In India, as you can see, you know, the trends that we see with our customers, and these are general market trends, but we are observing them very closely with our customers, the need for seamless digital experiences is driving a much more stronger need for integrated solutions. Customers are looking to digitize many parts of their overall processes. But they are also realizing, as they are digitizing, they are also creating fragmentation.
This fragmentation is creating problems for themselves. They want to now focus more on driving a more seamless digital experience and therefore the focus on creating more integrated solutions. We have, over the last one year, worked with many customers where we've been able to bring a lot of our integrated solutions, that is, the components of the Digital Fabric that you saw earlier, coming together to deliver a much more seamless experience. I'll talk through some of those examples as we move forward. The second really is in large enterprises, and this is where we believe our secret sauce really lies. Large enterprises will not buy vanilla solutions. They are really looking for specific co-created solutions, which in some sense are bespoke for their requirements. This is where we see an increasing relevance improvement for us.
But we see this as an area that is where customers are starting to recognize us a lot more, where our focus on creating bespoke solutions for our customers, co-created along with them to drive what their business problems are solving, is where we are seeing our success as well. The other area where we are seeing, you know, an interesting and strong development, and Rajiv spoke about, you know, the infrastructure as you drove in in the country, only improved the roads, the highways. So the government in general is spending a lot more, irrespective of, you know, the more recent elections. I think the continuity of government spends will remain. And I think the journey that we are seeing, especially on spends on government across cloud, security, and improving and digitizing citizen services, is only getting stronger.
Lakshmi spoke about one or two projects that we are involved with where we are driving and creating the infrastructure on which different government departments are delivering these citizen services. We see this capacity from the government to spend more dollars, and our participation in those opportunities only increase. So this trend is something that we realize we are partnering with multiple players to capture that opportunity in the years ahead. And lastly, you know, we spoke about retail, and Lakshmi said that, you know, one of our important verticals that we see growing for us is the retail segment. And retail in India and modern retail, more specifically, is at an interesting journey, right? And they are actively and strongly driving store expansion, and they want speed of that expansion to really come alive.
So when you think of modern retail, the big problem that, you know, they are faced with is driving efficiency and improving agility. And much of that is really anchored on IT simplification. So they're driving their processes. They're trying to drive more efficiency. A lot of that is coming down to how are they delivering the experience to their customers in the stores and how are they driving the IT infrastructure and the technology infrastructure broadly to deliver a much more heightened experience to their customers at the stores. And an example of that is really, you know, a lot of the branches are now becoming a lot more cloudified, if you will. And so a lot of the applications at the enterprise level and therefore even at the branch is moving to the cloud. They are wanting to invest a lot on video analytics.
They are wanting to have the opportunity, if you will, to cross-sell and upsell to their existing customers to drive higher customer experience. So these are the, you know, the major trends that we are seeing. Now, all of these trends are trends that we've participated in, and therefore they are coming from learnings from our own experiences with our customers. And that's really leading up to a lineup of successes that we've had, you know, in the last 12-18 months. And these are some of the logos that represent some of those successes. Much of these successes are also translating to, you know, have led us to important data points, right? And these data points are the journey that we are traveling on.
So if I look at our Digital Platforms and Services, or DPS, as we call it, in the context of India, that share has actually grown by 50% in the last two years. So all our investments directed to our Digital Platforms and Services are seeing a much higher engagement and therefore offtake with the enterprises in India. And that's reflected in the DPS share and the growth of that DPS share. The second is, you know, our focus on our million-dollar customers and driving larger deals. We've spoken in the past to you about our focus on million-dollar customers and how we are improving our intensity and engagement of our customers to improve the overall wallet of our engagement with our customers. And that is reflected in the number of large deals that we track very intimately.
There's been a 2x increase in our large deals over the last two years. Combined with that is the average ticket size. So the average deal size is also up 22% in the last two years. So the focus on driving larger transformative conversations with our customers, which is improving our wallet and giving us a larger ticket size with our customers, is getting reflected in some of these messages and the data points that we are presenting. Within that, for India, the biggest drivers of our portfolio within the Digital Fabric, if you will, will be the Network Fabric, the Cloud and Security Fabric, and the CIS Fabric. These are three fabrics that we see becoming major drivers across all our customers in India.
If I think about our international markets, and I'm looking at our international markets, like I said earlier, as a collective, but these are trends that we see across most of our customers across markets in which we operate. The first one is really around cost transformation. And I spoke about this last year as well. And this cost transformation focus continues, and it continues to be a dominant factor. And the reason it is a dominant factor is because a lot of innovation that enterprises want to do, want to get funded from cost transformation. And therefore, the ability to take cost out and fund new innovation projects is the focus that these enterprises are focused on. So cost transformation, coupled with vendor simplification, is the combination of two things that we are seeing.
And that's where a large part of our success is going to come from really a displacement opportunity where we are displacing either the incumbent or the current operator in which is giving us that window and that wedge to those conversations. Those are areas where we are, you know, participating wholeheartedly. The second area is CIOs. We spoke about earlier in the data point I presented, 88% of CEOs, remember I spoke about earlier, are struggling with ROI. So they are making the investments, but they're not getting the ROI. So CIOs, therefore, to drive the CEOs' agendas, are now focused very, very rigorously on demonstrating ROI. So it's not about just getting the coolest technology deployed, but it's actually also demonstrating the ROI across the technologies that you're deploying.
Really, you know, while we spoke about AI and the work that we are doing, in our experience in engaging with our customers and in conversations that we have, all AI projects actually fall into this category. It's so nascent, and you know, enterprises are taking baby steps in terms of what they want to do and how they want to operate in an AI world, if you will, right? But they are also concerned with not just deploying AI. They are also concerned with the ROI on AI. And so therefore, this combination of the two is what we are seeing on the need to demonstrate a harder ROI. The third is really, you know, our move to driving greater transformative solutions for our customers is also forcing us to co-own the ROI point.
So because we are now participating in a broader canvas, we have much more opportunity to participate, and we are delivering greater business outcomes. Those outcomes need to then generate the ROI. So in some sense, we are actually co-owning and co-driving with the CIOs to demonstrate the ROI as well. So this is how we are seeing and how we are participating in the ROI. The ROIs are also forcing customers and therefore us to start offering more industry solutions. So you're not offering vanilla solutions, and you're not offering standardized off-the-shelf packages to customers. But our focus is now to also work with CIOs and enterprises to drive greater focus on industry solutions. So we are trying to solve industry problems and therefore customer-specific problems in that industry, which is therefore an easier way to demonstrate ROI as well.
The other trend that we are seeing is around customer experience transformation. This is becoming a very key area of investment for our enterprises. In general, digital experiences to offer to, you know, most customers through the enterprises that, you know, customers or enterprises that have large customers has been a focus for many years. This is not a net new point. Therefore, omnichannel exists. But that omnichannel is fragmented, and therefore that omnichannel also creates data points which are sitting across the value chain. Fragmented data is becoming an important challenge to deliver better customer experience. These fragmented data points are becoming a barrier to offer more contextual and intelligent customer interactions. If you were to think of it, you know, most organizations are thinking to reimagine their customer journey because they want to get more intimate with their customers.
They want to drive more contextual conversations. But they are operating in an environment where the customer journey is getting fragmented. And so they're not able to bring it all together to bring more relevance to their customers. And that's an area of opportunity where most enterprises are focused on. And that, again, gives us a window of opportunity to participate in there because they are unable to harness both the power of data as well as, you know, to drive customer delight for themselves. So that area and this journey on customer transformation or customer experience transformation is an area that we see as a broader theme. We see this in many of our customers that we are participating. And we see this as an opportunity for us to go in there and really help modernize that customer digital experience landscape.
Lastly, and more importantly, is, you know, banks and financial institutions are a large part of our customer universe. Financial institutions and banks, or BFSI in general, are a large consumer of technology and telecom infrastructure and infrastructure in general. They have, however, also been the most conservative in moving generational technologies. They have been more traditional in their approach because, you know, they want to be more thoughtful before they make a move. What we see happening is clearly, you know, the need to drive greater efficiencies and the need to have a cloud-first operating model is forcing them to think about how they're going to modernize their network as well. We are seeing early signs of this, but we see this as an opportunity again for us as we start participating because that's an important customer universe for us.
So the need to drive network transformation, to drive efficiencies and operate in a cloud-first world is becoming a driver. And I think many of these large global banks, financial institutions are starting to take that leap of faith in driving to that journey as well. Again, like with India, most of these logos represented here are a reflection of the data points I just mentioned. These are real journeys that we've worked with. These are real problems that we have helped solve, which have given us the, you know, the strong momentum, if you will, across the regions in which we operate. And the data points across these international markets, and again, the international markets is across all the markets in which we operate, our DPS share has actually increased by 90% in the last five years.
So now, in the last five years, and obviously it's got accelerated quite significantly in the last three. But if you take the overall view on our DPS portfolio, again, like India, where we have been creating the investments, where we want our focus to grow with our customers, that is growing very healthily for us. I spoke about the fact that, you know, much of our successes in international is also going to come from displacement of existing incumbents. And therefore, the focus on new logos. And what we are seeing is that we have a 2x growth in our new logos. So if you, you know, think about where is our success going to come from, our success is going to come from, like we spoke about the expanded base. And that expanded base is giving us a larger opportunity to engage newer customers.
Those new customers are translating to logos for us as well. The third is also, you know, a couple of years back, we mentioned that we are starting to invest a lot more in our sales efforts, especially in international. We want to create more engagement and intimacy with our customers through these investments that we are making in our teams. That is starting to pay off, right? If you see the funnel and the color of the funnel, both of them are really a reflection of all the investments that we have done in the past. So it's not just funnel as well. If you see the large deal count, because this is an area that we have focused company-wide, so our large deal count has gone up 2.5 times.
So our focus on driving larger deals, our focus on engaging a wider base at the back of the investments we have done is reflected in the increase in our funnel, as well as increase in our DPS pipeline and DPS outcomes as well. The other data point I'd like to share with you is really around some of the questions that we've been working with our customers. You know, recently we did a survey with our engaged enterprises to understand key priorities and where are their priorities really focused on. And we got some interesting results, which are called out over here. So if you want to look at, you know, cloud and look at what's happening with public cloud, more specifically, cloud costs and security are becoming a big concern.
With over 70% of them are focused on that, that cost escalation is going higher than what they had budgeted for. Over 50% of them are focused on security areas, which is related to public cloud. If you were to think of it, while there's been a migration to cloud, there are also challenges that are coming in that deployment and therefore in the enterprises that we work, especially in the public cloud environment. Because most of our enterprises also operate in a multi-cloud environment, they don't just put their workloads and their applications on a single cloud. They operate across two, three, four clouds. Therefore, the opportunity and therefore most enterprises need to operate in a multi-cloud environment. What that multi-cloud environment is doing is creating one complexity and therefore a cost challenge.
Because how is the data which is sitting on these multiple clouds, how are they talking to each other, how are the clouds talking to each other, and how are you talking to the cloud is a question of complexity as well as cost. And that is an area that they are, you know, concerned and they are thinking about as well. So that's the other area that we got as an interesting input as we talk to our customers. 50%, if you see, of more 50% and more of our customers are focused on driving the move to the internet. So they want to get away from their legacy VPNs, and they want to move to the internet. And as you move to the internet and you move away from your legacy infrastructure, there is an opportunity to deploy much more modern generation.
As A.S. Lakshminarayanan spoke about, network and security is converging. The opportunity to look at SD-WAN, SASE solutions. That is getting represented in this survey as well. That is also getting represented in our conversations that we are having with our Customer Interaction Fabric and on our customer interaction portfolio, if you were to look at the challenges that the customers are facing, nearly 80% of them want to remodel their experiences. This ties into what I said earlier as well. If I look at our portfolio and I look at our value promise and our value proposition that we have across those challenge areas, much of our portfolio fits extremely well into each of those challenge areas or those areas of focus.
We are already seeing momentum in these areas because we believe that our value propositions are delivering problem solutions for our customers. And that is improving our intensity of engagement with these customers, which are shown over here. Our funnel also for each of these focus areas is much higher than the average funnel growth that we are having. So these focus areas, these problem areas for our customers are starting to give us greater momentum. And they are starting to result in wins that are called out on these slides as well. Our depth and market participation is also increasing. And, you know, Lakshmi spoke about three things. And I want to break this down a little for you because it's relevant in the way we are engaging our customers. It's relevant in the way we are winning our successes as well.
So because of our expanded portfolio, Lakshmi spoke about the fact that our TAM is increasing or our target market is increasing. That is also resulting in, like I said earlier, our ability to participate broader with our customers, existing as well as new, as well as aim for a higher wallet share and therefore a higher dollar return in terms of our engagement with our customers as well. And that's really happening in three ways. First is really around our new areas of participation. And what I mean by new areas of participation is if I think of our portfolio and I look at, you know, as was called out earlier, we've been investing and also creating net new portfolios. So portfolios around our multi-cloud conversation, our CloudLyte, or our edge capability, our ability to offer managed LAN solutions are all net new to us.
These opportunities and these portfolios are allowing us to participate with our existing customers, solve problems around these areas, and therefore improve our wallet share. One is really around new areas of participation. I'll share with you some examples of what those new areas of participation mean. The second area is really around new buying centers. What's happening is that, you know, earlier technology buying was largely restricted to IT and the IT organization. But increasingly, that budget on technology spend is getting spread across the organization. Our portfolio and our expanded portfolio allows us to now participate in those wallets as well. So many of our newer conversations are developing beyond the IT organization. We are talking into supply chain. We are talking into marketing teams, you know, which is giving us an opportunity to participate in a broader wallet with our customers.
So therefore, we are able to capture a bigger budget as well. And lastly is the opportunity for us to participate in new customer segments. Earlier, when we defined our ideal customer profile, which was a part of our target market that we focused on, we took a very global lens to the identification of those customers. And we took a very network lens as well. So we looked for customers who were multi-geography, globally spread, because our network capability is cutting across many geographies. And that became the foundation block on how we looked at our ICP and therefore our TAM as well. But increasingly, as Lakshmi pointed out earlier, because of our expanded portfolio, we are now able to address a lot of national retailers, a lot of other opportunities which you would broadly classify as national champions in our international markets.
So enterprises who are focused on a single geography, focused on customers in a single geography, which earlier wasn't a part of our TAM, is becoming the front and center of many of our opportunities. And that is expanding our opportunity to engage with these national champions as well. So really, if you were to think of it, these three areas, which is, you know, improving our addressable market, expanding our conversations with our customers, is giving us our opportunity to increase our wallet share and participate even in a single geography, large national champion conversation. So our ability to get a seat on the table, participate, and win some of these national champions, which was not there earlier, is the opportunity that we see for ourselves going ahead as well. I want to take a couple of examples to illustrate what I mean.
So the first one is around new areas of participation. So in new areas of participation, like I said, is really where we are able to bring the power of our newer portfolios, engage with those customers, solve those business problems. So the example that I like to give is around Air India, right? And this is really the opportunity to migrate and help the enterprise migrate from a legacy tech debt-heavy environment to a much more modern tech dividend environment, if you will. As we all know, really, Air India is now a part of the Tata Group. All of us in this room, I'm sure, would have had the opportunity to fly Air India at some point in your lives.
So therefore, we understand and we relate to the logo, and we understand the national pride associated, if you will, with the logo as well. But as the team who's now running Air India started to look at how they want to drive their business forward, customer experience became the pivotal point. We realized that because they were invested with a lot of legacy debt, tech debt, that is, they had a lot of legacy infrastructure. Delivering superior customer experience was a problem that they started to confront right out of the gate. That is where they started to build a much more transformational agenda for themselves. That agenda really was pioneered on improving their NPS scores eventually, but driving a superior customer experience for the customers that fly Air India.
This transformational project obviously includes, you know, improving the product by itself, which is improving the aircrafts and, you know, placing new orders for aircrafts. But including not just aircrafts and not less limited to aircrafts is also the ability to offer newer technologies. And they had to reimagine, therefore, how they want to drive their customer experience. And this is where we stepped in with them in helping them reimagine their customer experience. So what we started with them currently is really around two areas, new areas of participation for us as they started to drive their transformation agenda to improve customer experience. One is around helping them deliver a much more scalable multi-geography, cloud-enabled, cloud-first contact center. So that is the, you know, first touchpoint for the customer to drive, you know, a stronger experience. And that became our first port of call.
That's the first portfolio that we started to engage with them. You know, the cloud-enabled contact center also then talks to the CRM in which they are operating in, also delivers for them a much superior uptime and also does two more things for them. It also allows them to look at their existing contact center infrastructure. No, thank you. Allows them to also look at their existing contact center infrastructure, but also allows them to scale that infrastructure on the fly, operate through multiple partners who are spread across global geographies as well. Earlier, their contact center was India-based. Now their contact center is based across three geographies globally. Earlier, they were working with one partner, and now they're working with three partners. Now, to do all of this, you need a scalable infrastructure. You need a scalable contact center.
And that's where we've actually delivered, you know, value for them, if you will. The other area that we have worked with them is really around driving and moving their applications to the cloud. You know, I spoke about most enterprises are focused on driving a much stronger multi-cloud environment in which they operate. And for Air India, as they drive their transformational agenda, moving to the cloud becomes table stakes. So they are now moving to multiple public clouds. One of the challenges that they had in driving that is that they quickly realized that the data sitting in one cloud, which was, as Lakshmi pointed out, the ticketing data or the ticketing application, and then the CRM application and the other applications are sitting on other clouds. And the two data or the two applications need to talk to each other.
And that's where we stepped in, and we were able to deliver to them through our Multi Cloud Connection or through our cloud networking a much more superior, cost-effective, reduced complexity architecture, which is really playing to their overall cloud-first architecture that they want. So today, over 90% of their ticketing revenues are actually happening because of this multi-cloud environment in which we have created for them and is running at 100% uptime. So those are two areas where we are able to participate new in the context of Air India, just to illustrate the point. But we are not stopping there. There is more to be had with Air India. And many of these, you know, customers that I'm quoting are customers which are, you know, going to eventually and are even today sitting a part of our Million Dollar Club.
So these expanded abilities for us to participate are also taking us into our aspiration of a Million Dollar Club. Like I said, so we are also working with them on newer areas. We want to focus on, you know, all our fabric capability across areas in which Air India will participate in the future. You know fully well, Air India is in the process of also integrating with Vistara. So as they create that integration, we were working with them very closely on how are we going to see and how are we going to drive a more uniform and harmonious infrastructure across the two networks, across cloud, security, network, etc.
We are also moving, you know, from not just the existing networks that we have given them, which is on, you know, on offices, but we are also now starting to participate with them in their airport infrastructure as well. And finally, we want to focus on driving a much more powerful customer experience that we have started with through our cloud contact center, but not stopping there and taking the power of our entire CIS Fabric to help them deliver an omnichannel experience to their customers, which also has conversational AI built in. So these are future areas that we will participate. The learnings that we are getting of these new areas of participation are actually also helping us take these examples, take these journeys to other airlines as well. So these opportunities are also highly scalable.
So they are not, you know, a one-off opportunity that we have participated with Air India, but really these are opportunities and our ability and our opportunity to replicate these successes with other airlines globally as well. So that's one example on our ability to participate. The second is an interesting data point, and we've just announced this in the press earlier today, is really around World Athletics and our participation in World Athletics as an organization. As you know fully well, that we deliver over 80,000 live events through our media business that we have, right? And these events range from motorsport to tennis to Formula 1, and as Lakshmi mentioned, even cricket and even today, the ICC World Cup that is going on across the U.S. and Caribbean, we have our footprint on that, right?
As a part of that journey, and especially post the Switch acquisition and now operating as an integrated organization, we are able to participate in newer areas. This is really around production, right? But a bit on the customer first. World Athletics is the third largest athletics in general, which is really track and field events, is the third largest sporting event that is, you know, viewed globally. It covers 150 countries in which they deliver these events across multiple of these 150 countries. What they had, and when we started to engage them, was really they had a lot of legacy again. So they were working with multiple vendors. They had a lot of legacy infrastructure, and they had a video production environment that they themselves said to us that we want to modernize the video production environment. We want to take cost out.
So much of the themes that we were seeing and which I called out earlier is what played out with these customers. So they wanted to simplify the number of vendors they had. They wanted to modernize their video production environment to drive and eventually take cost out. And this is where we stepped in. And therefore, what we've delivered for them is a best-in-breed, you know, video production environment to offer hosted broadcast services. We are also partnering with them, and we're speaking to them on how we can look to take these production environments, which we are doing with them, to the cloud. And we are trying to see how we can enable them in their future journeys. So what we have signed with them is a five-year contract.
So, you know, when we think of our engagements, we think of our engagements longer term. So the ability to transform and bring much more transformational change to these customers happen over a period of, you know, a longer period. They also give us stickier revenues associated with that. Like with Air India, we are not stopping at what we have with them today. We are also delivering and talking to them on newer areas of participation. We spoke about, you know, Lakshmi spoke about our Media Edge solution. So we want to create a much more hyper-local edge for them where they can, you know, get their content produced, get their workflows put onto that Media Edge as they drive their production and eventually move to their cloud as well. So that's an opportunity that we see into the future.
Driving a superior fan experience using our CIS Fabric is an area that we've already started to engage them because they do want to eventually see because it's the third largest sport, which is viewed globally. So they want to keep that engagement with fans alive and how do they, you know, get that intimacy and therefore experience with the fans improved. And that's where our CIS Fabric will play an important role. And finally, as our AI Cloud, you know, starts taking shape and it starts delivering, we're looking to deploy the AI Cloud for other video production enhancement areas.
So whether it is creating an automated package of highlights, whether it is looking at editing or multi-language support, if you will, all of these will be opportunities that we will be able to use from the AI Cloud and the applications that will develop on top of that as well. In general, end-to-end production, as Lakshmi pointed out in his slides, is a huge market. So, you know, there is over $8 billion of market in our end-to-end production environment. And we see this just as a starting point at the combination of what between we've acquired the capabilities on Switch and the abilities of what we are testing with our initial successes, not just to increase in new areas of participation, but also give us promise for the future in what we can do around the production environments for many of these sporting entities.
The other example is really around new buying centers. Really, when you think of new buying centers, like I said, our history has shown us that we've been engaged largely with the IT organizations of the companies that we work with. Our portfolio now is allowing us to talk to a lot more and a broader universe of customers and buying centers within those organizations. Really, this is the story of, you know, Maruti and where we've had the opportunity to engage them. It was interesting because as we started to engage Maruti and we realized this, this is true for many of the large automotive companies, they didn't have and they don't have, you know, a centralized platform, if you will, to offer customers experience. Because of a lack of a centralized platform, they had lack of visibility.
They had lack of control in how the dealer interactions were happening with their customers. So the challenge that they faced was this lack of visibility and lack of control in their dealer environments was resulting, one, in poorer NPS scores for them or inconsistent customer experience. It was also resulting in lower service revenue for them because that engagement was getting, you know, broken and that experience was getting impacted to result in lower service revenues for them. And that's where we stepped in, and that's where we've been engaging them. We've had, we delivered for them, but we had multiple co-creation workshops with them. And what we've offered them now and what they are deployed and they are using today is a co-created omnichannel engagement solution built on our CIS platform.
It has an intelligent orchestration, and it has an ability to scale to all the 4,500 dealers that Maruti has today. What this will give them is complete visibility because it's centrally, you know, orchestrated. It gives them complete visibility and control. So they can drive a lot more service value, and we are seeing the impacts that we are already starting to hear from them. The impact either in terms of increase in their service value, their reduction in their costs. So these are areas that the customer tells us are areas that we have delivered through this customer experience platform that we have delivered for them. Again, like with others in terms of what next we are operating in and participating in other areas where our fabric allows us to participate as well.
So whether it is around, you know, driving smart factories, delivering more IoT and 5G and industrial connectivity as a service, if you will, video analytics, these are areas that we are working with Maruti around. And that again gives us the opportunity to participate across different buying centers inside the organization as well. The other example really is around new customer segments, and this is the last example that I have. I've walked you through areas where we have focused on expanding our customer portfolio and therefore talking into new areas of participation. We have spoken about how we are expanding the buying centers and increasing our wallet and therefore share of wallet in areas that we didn't participate earlier. The last example is really around how we are participating and engaging customers in segments that we couldn't participate earlier.
Domestic retailers is a great example of that, right? Like I said earlier, this was not a part of our sweet spot. This is not where we focused on historically. So therefore, the example that I have is of a leading U.K. retailer, and it's among the top three retailers in the U.K.. They have over 1,500 outlets inside the United Kingdom. What they were challenged with is consistent user and customer experience. What they were challenged with is how do you increase the ticket size every time a customer walks into their store. To increase their ticket size, I need to have a lot more contextual conversations and engagement with my customers. What we've delivered for them is really a no-code platform that allows them to engage across different teams inside the organization.
So whether it's the marketing team that can use the platform, whether it's the delivery team, this no-code platform can cut across different channels of communication as well. So whether it's SMS, whether it is WhatsApp, whether these channels require one-way or two-way communication, all of this is getting delivered through the low-code platform as a Customer Interaction Fabric that we have. Now, this was not possible for us earlier. I think the ability of what we've gained through the acquisition of Kaleyra, especially for our international markets, has given us that right to play with these national champions. And we are able to then, you know, participate not just with these national champions, but we are also able to bring the power of the rest of our portfolio and the rest of our Digital Fabric to these customers as well.
So what we've delivered for them also is what we've called out. There are 220 million transactions that we do with them annually. There are other newer areas on which we are also participating with them. And so, like I said earlier, while CIS and the driving the platform, omnichannel platform and the low-code platform for them was the first step and the wedge that we had with that customer, there are other areas that we are also keen to participate in. And we are building the engagement with our customers. So whether it's the IoT Fabric, the Interaction Fabric, IoT Fabric, Interaction Fabric, really more to build supply chain solutions for them.
So we are thinking about how we should look at your supply chain journey and you have a much more real-time, if you will, shelf life visibility and how you can replenish your inventory using that real-time analytics as well. They are confronted with a lot of challenge around loss of theft due to theft. We are building with them solutions on how we can use video analytics to reduce the incident of theft and prevent theft in general. And this conversation, like with all of what I've said so far, is not unique to one customer. This is really the ability for us to take this narrative, learn from the experience to many other national champions, and build that capability across the other markets in which we operate, which have similar customer segments and have got similar requirements as well.
We are also, you know, we said earlier we are upping our investment in marketing, and we wanted to up our investment in marketing is really because what you saw so far is examples of where we have created transformational impact. Marketing and therefore, you know, our visibility to get noticed is improving because of those transformational stories. You know, we published our successes, what we did with JLR, what we have done with Singapore Airlines, and that has caught a lot of attention, not just in media, but that has also caught the attention for our customers. And our customers want to understand a lot more of what we are doing over there. And we are starting to get acknowledged, you know, a lot more, not only by the press, but also because of the work that we are doing with our customers.
And all of this is happening at the backdrop where many international incumbents are actually trying to defocus away from other markets and just focus on the non-defocus from the non-HQ markets and really focus really on their HQ markets and looking at outsourcing and looking at other cost takeout initiatives. We are expanding and we are getting the credibility is really the success that we've been able to demonstrate. We've also, because of our investments that we have done in marketing, we wanted to really benefit from three major areas. One is improving our awareness in our international markets. And so, you know, Lakshmi spoke about America being a key market for us and our aspiration to hit $1 billion over there.
So we have only recently, you know, done a relaunch, if you will, engaging executives and customers in New York, and we launched our Digital Fabric capability over there. It was done with customers, it was done with media, it was done with analysts. So all of these focuses are actually allowing us to, you know, get the attention of our customers in an important market like the U.S. The second is really our sponsorship platforms. And what we are able to drive through our sponsorship platforms, for example, Formula 1, Formula E, is really the opportunity to take CXOs and take them live trackside, right? And we can show them live how we are actually solving and creating mission-critical solutions for those sporting properties really. The good part is, you know, these races are happening every other weekend across the world.
So we are able to take our customers to different races, demonstrate what we are doing, and it's a bit of a show and tell, if you will, right? And that is adding a lot of credibility to our overall narrative in engaging our customers as well. And lastly, we want to focus on improving our awareness in our overall markets, right? And therefore, we are taking a lot of industry themes, industry narratives to these markets and strengthening our presence, if you will, and making our presence felt in those markets. Our digital marketing motion also is gaining a lot of currency. A lot of our investment dollars are actually spent in and around digital marketing. You know, more than 60% of buying research is done online.
You know, with that data point, we realized that we need to condition our customers and we need to be there when they are choosing and researching companies before they make the buying decision. So really, digital is actually helping us, you know, find prospects and work with prospects who are ready to buy when they are, you know, when they are ready to buy as well. So we are working with prospects who are ready to buy and when they are ready to buy because we are really creating fertility with these customer conversations much ahead of time. Both our efforts around digital are actually, you know, culminating and complementing our direct sales effort. Eventually, you know, we have a very strong account management structure which is engaging our customers as well. Complementing the account management structure is our digital effort.
You know, I spoke about the fact that there are multiple buying centers. So buying committees are also becoming broader. And therefore, how do you touch these multiple buying decision makers who are sitting inside the organization is creating digital touch points for them. So this is where digital supports the engagement. And we have acquired, I must admit, many of our new logos started with journeys which were digital. So they started as digital journeys. We were able to curate those conversations and then transport those conversations to physical conversations with our customers. So our investments in digital also are starting to pay off for us. We are also being recommended by analysts across the industry, across the portfolio that we have in our Digital Fabric. We have now an expanded coverage of analysts who track us, work with us, and report on us.
This is across the portfolio of services in which we operate. Many of these analysts have also placed us in the Leaders' Quadrant of their evaluation and therefore is in some way a soft recommendation when customers are evaluating because this is an important community. It is showing credibility for the company and it is showing credibility for us. So when customers make their buying decisions, they often look at analyst reports as well to look at who are the leaders in those quadrants whom they can then call for, you know, participation. So our ability to come in the consideration set, if you will, for those customers is being influenced through the partnerships that we are doing and the engagements that we are driving with the analysts. We have been, and this is something that we continue to feel very proud of. This is for the 11th year.
We are in the Gartner Magic Quadrant, who is an important analyst. Many enterprises work with them. But what is more satisfying in the Gartner Magic Quadrant journey for us is that we have also won the Customer Choice Award from Gartner. And this is not an award; this is an award that is given on the Gartner platform, but really this is based on direct feedback from our customers. So this is really our customers recommending us to other customers as a peer platform that Gartner has created, right? And we are the most favored brand for our Network Fabric in the Gartner Peer Insights. So this is not our own validation; this is also customers validating and recommending us as well. You know, we've got now coverage and leadership across all our portfolio areas. We are getting invited to more and more opportunities by virtue of this participation.
And eventually, all of this is helping us differentiate ourselves as we start engaging our customers. So, you know, if I were to sum that thinking up, how will our success look like? We spoke about the journeys that we are on. I gave you examples of where our success is really coming from and where our future success is likely to come from as well. Lakshmi spoke about, you know, we stay steadfast in our ambition to double our revenues. And that journey for us continues as we move from FY 2024 to 2025 and beyond as well. So really, for myself, as I look at our color of our success, our Digital Portfolio that is now becoming mainstream to all our conversations with our customers, and which is now today 40% of where we stood in FY 2024, I see that exceeding 60% in the next three years.
Our Million Dollar Club, which has 274 customers today, and the points I made earlier where we have focused on driving larger deals, improving our engagement with our customers, driving more transformational conversations, gives us the headroom to improve our million-dollar engagements to 400+. And our market positioning, where we are a leader in India, we see ourselves continuing to have that leadership position in the future as well. That's a position we don't want to vacate, and we will continue to work hard to, you know, maintain that leadership position. For international, where we are a peripheral player, where we stand today, the examples I gave you and the areas which I indicated where we are participating with many of our international customers across our geographies gives us the confidence that we will emerge as a very strong challenger over the next 2-3 years of participation.
Thank you very much, guys. May I invite Kabir?
Thank you, Sumeet. Thank you, Lakshmi, for setting that context and giving an overview of what we achieved in the past and what's the future looking for us. Let me, over the next 20, 30 minutes, unveil for you the number story. So, you know, end of the day, the proof of the pudding is in the eating, and it's important for all of you to know that this ship is being steered through all these, you know, opportunities and uncertainties in absolutely the right way, and then we are in full control. So I want to start with the first and the most important, you know, statement to say we are absolutely in full control of our KPIs. We were, four years ago, you know, at a very, very different stage of financial fitness, you know, in this company.
And when we unveiled our reimagined strategy and called out financial fitness and then went on to elaborate the finance strategy, we were, you know, sitting on high levels of gearing. Our ROCE was not all that attractive. Our profitability was, you know, again, not that attractive. Three years ago, we went and told all of you what's our strategy, and we achieved our strategy, you know, in FY 2023. In some quarters, actually, we exceeded, right? We also delivered, I think probably 25.2 was the highest ever EBITDA that we did north of the range that we operated in. What did we do last year? We invested $610 million back into the business. I mean, $250 million of CapEx, you know, and about $360 million of three acquisitions back to back after a gap of so many years is what we did last year.
Many of you whom I have met, you know, in various conferences or one-on-one, you know, meetings, I've gone on to say this, and I will repeat that again. We've reached where we reached in FY 2023 not to stay there. I will talk in the subsequent slide and remind you of our Fit to Grow model. We got there in order to reinvest that back into the business in clear chosen areas so we can propel the growth and realize all that potential that Lakshmi and Sumeet talked about. Therefore, it becomes important for us to get, you know, where we need to get. Yes, in FY 2024, so we departed from all these KPIs, but absolutely in control at the helm, and we have a clear line of sight and an action plan to get to these KPIs by FY 2027. Some of them will come sooner, yeah?
The debt to EBITDA, you know, will come under 2x maybe in the next 6-9 months. ROCE will take a little longer because it's a 12-month formula, right? Trailing 12 months is what it happened. So the full effect of the ROCE decline has not yet been factored in. That will happen once October is done when we did the Kaleyra acquisition. And you will see that coming the following year, and EBITDA will come the year after. But by FY 2027, we will get to, you know, where we want to get. Now, that is with a caveat that nothing else changes. If we create value-creating opportunities, whether it is organic or inorganic, we will take careful, you know, and responsible, you know, actions to go and pursue those opportunities.
You know, so therefore, that aside, you know, our aim is to get back to these KPIs, and I'll talk them through, you know, a little bit more in detail in the next subsequent slides. A recap of our Fit to Grow model. We will drive profitable, sustainable, competitive, broad-based, and responsible growth. I have my own 5G there. Once we do that, we do create, you know, positive mix, operating leverage, efficiency improvements, and we create that war chest in the company. We will take that war chest, reinvest back into platform, into innovations, and also a bit of tactical, you know, bolt-on acquisitions. When you do that, you create opportunities for growth through fixing go-to-market gaps or portfolio gaps.
Clearly, the three acquisitions that we have done in the last year have all addressed towards portfolio gaps and give us, you know, more complementarity in the markets that we actually operate by bringing in, you know, new customers. I want to keep this front and center because this is the guiding force for us, you know, as the top management, as we take any resource allocations, you know, decisions. Let me then expand this as to what we are going to do as we have reinvested that money. I now need to rebuild the capacity so I can reinvest it back, you know, into growth. That's the virtual circle that I would like to drive. The building capacity very clearly has, you know, two elements to it.
The first element, you know, whether or not the acquisitions. We know that the Digital Portfolio profitability has been either break-even or negative. Each of those portfolios have a destination margin profile that they need to get to. Each of those glide paths have defined drivers, and the drivers are different from business to business. Some of the drivers may be driving mix, whether you are selling, you know, an OEM product and then, you know, going and selling a service on top of it. Can I replace that with my, you know, own product and, you know, deliver that?
Can I have service packs as a mentality, you know, and when we go that we not only, you know, deliver the product, but also deliver day one, day two service, you know, alongside volume leverage, operating leverage to kick in automatically, costs start behaving very, very differently. So each of those portfolios have a very clear destination margin profile that they need to get to. Let me expand on what Sumeet just gave as an example. In each of those platforms that we have created, you know, he's talked about two aspects in each of the examples that he actually mentioned.
The first is what is the customer lifetime, you know, value that I can create with multiple other opportunities that I can sell to the customer because I have just gotten the foot in the door with either a contact center or with a network or any other transformation story. So we have opportunities on all the other three fabrics I would have entered through one fabric. The second that he mentioned in all the examples that he quoted was our ability to scale this platform, this capability to multiple other customers in that particular industry. So that is clearly the operating leverage that should start reflecting once we are steadfast on execution, are able to replicate that capability to more customers in more geographies.
That gives me the confidence that I will be able to get to the destination profitability for each of those, you know, Digital Portfolio towers. We need to accelerate the synergies, you know, from the recent acquisition. There's a, you know, separate slide on it, and I'll talk, you know, a little bit more on it. While we do this, we will keep an eye completely on investing our, you know, capacities as well. This is going to be a very, very tricky play, and more slides will give you confidence as to how we are juggling our resources very optimally, very responsibly in order to drive growth in the organization. We will have absolute clear focus on looking at new business opportunities and drive the mega trends. AI Cloud, we want to, you heard Lakshmi, we want to invest big.
We are ready for it, and we will take all steps in order to, you know, get there. If there are more inorganic opportunities, you know, they are, I don't think at the moment constrained by resources, but they are constrained by my ability to execute. So once we have integrated Switch completely, Kaleyra completely, then I think I'm ready for, you know, for the next one to happen. And we will, you know, take on more such opportunities. In the last investor day, I talked about the principles of how we drive M&A. We are completely committed to those principles. It has to make strategic sense. It has to drive synergies. I am not a PE firm. I'm not here to buy business and sell them later on. They have to be strategic. They have to have business synergies.
Finally, they have to come at a good value for us. When they tick all these three boxes, and when I'm ready to integrate and, you know, execute them, we will drive, you know, M&A, you know, a lot more harder. That aside, we will continue to invest in innovation and growth. Our marketing budgets this year have doubled because we do believe that if I want to improve my relevancy, you know, with the customers, not only do I need to start with my product and my capabilities, which we have, but we also need to go and communicate, you know, whether it is through POCs or whether it is, you know, all the marketing efforts that we need to do, you know, whatever vehicle we may actually choose, we need the ammunition to be able to do that.
So we are supporting the businesses towards driving for innovation, you know, and growth. Let me decode the EBITDA ambition for you. You know, we were at 20.2. How do we get to the 23.25? First and foremost, let me be very, very clear whether or not, you know, things are, you know, changing because of the management actions that we have taken, and we will restore that back. There is an ethos of continuous process improvement that will run through the organization. Lakshmi personally himself sponsored a simplification exercise that we have. Our L2O journey, you know, needs to be a lot more simplified, and therefore continuous process improvement is the DNA of the organization. So I can't repeat it, you know, more than harder enough. We've spoken about the profitable Digital Portfolio.
They need to get, you know, to the right level of profitability, and each of them will be given, and some of them, you know, may not work, so we'll pull the plug. But we will drive them harder with a steadfast focus on driving profitability of our Digital Portfolio. Acquisition synergies, yeah. Some of them we have realized faster than we thought, but there is much more work to do even in the cost synergy area, and so will be, you know, in revenue synergies as well. And finally, a strategic review of subsidiaries. We gave a glimpse of that already to you in the last two quarters. We've taken some very hard calls of a large customer contract that we walked away from because that wasn't making any sense, you know, for us.
So we will continue to take very, very hard calls on each of our subsidiaries, you know, that we have within the company, TCTS, TCPSL, NetFoundry, you know, and the works. There are quite a few of them, and there's an ongoing strategic review that is actually happening. And once we complete the review and we get confirmed by the board, I will have an opportunity to get back to you and communicate, you know, what we intend to do. With all these four levers, I firmly believe we have a path to get to, you know, 23-25. This is not including the extra investments that we are making in people, in marketing, in, you know, innovation. That is aside this because the moment I stop, that I get to 23-25 right away. But that is not the responsible way of driving growth in an organization.
So we need to have funding given to them and continue to fund them because they will reap the right benefits, but then take costs out elsewhere where there are inefficiencies and waste in the organization to get to where we want to get to. Let's move to the ROCE, you know, ambition. Of course, EBITDA will drive EBIT, and therefore that improvement, you know, will be one aspect. And again, as much as I talk about continuous process improvement, I will want to talk to you and reassure you that sustaining the core is absolutely important. So when we are committed to greater than 25%, you can be assured that most of the capital proposals have a threshold that it needs to, you know, meet or beat that in order to get funded.
Yes, we do fund some of them which don't meet that threshold, but then, you know, those get up the hierarchy and come to me and Lakshmi for, you know, for approval, and we take a strategic call if you would like to go ahead and fund investments that don't meet the criteria. But otherwise, that aside, our core, you know, is absolutely based on that, and you'll see a glimpse of that in the next slide, you know, in a little bit more detail. The entire company has an absolute mindset on cash flow. It is no longer deal profitability. It is deal cash flow. I am quite pedantic about deal cash flow and more pedantic about year one cash flow.
There has to be good reasons as to why, you know, my year one cash flow is not where it needs to be unless it drives strategic value. That is the operational rigor that we want to be able to bring that in because for me, both numerator and denominator need to work at that same pace because for numerator, you can go and beat, you know, the system harder, have larger conversations with customers, and a lot of blood and sweat actually goes onto the numerator. The denominator is sheer laziness if you don't do a good job. And I think having a hawkeye, you know, on the denominator to ensure that our, you know, capital turnover is, and I don't want to ever get complacent because it's very easy to go back to that 11.5 that you actually belong to.
We need to have the operational rigor to continue to deliver, you know, greater than 25. I think with these three, we will get back to the greater than, you know, 25% range. The ROI mindset, not just the cash flow, but ROI mindset is again deeply embedded in every operating team. So maximizing the dollar, you know, of every dollar that we invest is, of course, again being drilled to the core of the DNA of the company. I want to also make a mention about, you know, unlocking value in the balance sheet. A lot of you have told me balance sheet is done. Again, I don't want to get complacent, and I want to tell you it's half done.
There is still more that we can actually extract value, you know, from this company's balance sheet unless and until I reach a point where every asset in the balance sheet is working towards the ambition, the strategy that Lakshmi has laid out, my job is not fully done. Unless and until every cost in the P&L that is actually sitting is facing the customer and is adding value to the customer, my job is not fully done.
So it will always be a continuous exercise, you know, for us to look at both the P&L and the balance sheet to be nimble, to be agile, to continuously challenge each and every element and bring value to every stakeholder, not just, you know, the people here in this room, but I would say for me, the more important people, you know, are my customers, and I need to add value to my customers. The moment I have waste in my system, I am probably giving them a higher price or a lower quality or a lower service. And that for me is not acceptable because I would probably deliver this quarter's number and this year's number. I would not delight them going forward. So that becomes eminently important for, you know, for all of us. Where are we investing?
The Sustenance CapEx has, again, there is no democracy here. Not every dollar and not the color of the money is not green across the board. Sustenance CapEx , they have a 2% cap. They can't exceed the 2% cap. They need to give me efficiency. The flexibility that they have is they can move between OpEx and CapEx, but that's their envelope. After that, literally, I don't want to even keep an envelope because for me, CapEx and infrastructure are the oxygen for this company. And that's one very important message that we have communicated internally, and I want to be very, very clear here. I mean, like we've spent $180 million of customer success-based CapEx. I would love it to be 1,800 because these are directly linked to growth.
The moment I am getting a customer revenue, a customer order, and I will have to provide, you know, a certain capital equipment and amortize that over the tenure of the contract. And as long as deal profitability and deal cash flow makes sense, there is absolutely no limit, you know, whatsoever that we would like to do for customer success-based CapEx. So that's an indication. I didn't want to put a percentage there because percentage for me makes, you know, no sense whatsoever. We will drive that as much harder as we can. Continuous investment in new products. Lakshmi, you know, Sumeet talked about and referenced the revenue from our new products has doubled in the last 1-2 years. Two years, yeah. And we are continuing to invest in the 0-1-3-30. I mean, you've heard that language spoken by Lakshmi many times.
We have invested $130 million, you know, against all of those things. See, what I want you guys to walk away from is where we are, what we are with all of this as net investments that we have actually made that we were otherwise not making. Where we are is despite those investments, whether it is on the balance sheet side or on the P&L side. So $130 million has actually gone into that, and $360 million we spoke about as what we have invested in acquisitions. Very important. I want to be accountable for the monies that we spend. Clearly, three areas when we drive, while the principles of how we acquire are clear, articulated well to you. After we acquire, what do we do is also very, very crystal clear in my mind. We will drive, you know, cost synergies.
In the case of Kaleyra, you know, a lot of cost synergies have all got extracted, you know. I mean, I would say more than 50%-60% of them have happened in the first, you know, two quarters, delisting from, you know, NYSE, you know, no statutory auditor, you know, kind of, you know, fees, the high fees that we pay with the SOX, you know, requirements and an SEC regulated company, plus lots of other things that we've actually taken it out. So those are all low-hanging fruits, you know, done and dusted. There are more stuff, you know, to be done, which we are on track, and we will continue to deliver, including, you know, I would say investing in the right places and taking costs out, you know, from the not so, you know, good places. Driving revenue synergies.
One of the great examples, you know, of both Kaleyra and Switch we saw, and one of the reasons why it attracted for us to actually acquire those assets was the complementarity that we actually had in Kaleyra. We had a lot of their customers who were not our customers. They were very strong in BFSI, in Italy, in Europe, right? So it gives an immense, you know, opportunity for us to go and Tata Comm products, you know, to those set of customers. Bringing Kaleyra to the Tata Group itself, you know, has a lot of revenue synergies, let alone taking them, you know, elsewhere. I was talking to the, I mean, I was doing a review of, you know, of the CIS portfolio and their margin and the glide path only yesterday.
And I had the CFO of CIS speak to me as to how many doors are just getting opened now for Kaleyra just because they're now part of Tata Group. Tata stands for trust. And the moment you actually come in with that trust, it is opening a lot more newer conversations, which otherwise are not available, you know, especially in this, you know, particular space where there's a lot of fraud traffic that will go through and operators do not take enough care because it, you know, generates the right revenue and dollar. And these customers looking up to Kaleyra and say, "Now that you're part of Tata, obviously you'll not do this." So, I mean, let's not underestimate, you know, what that will be there. And we have a clear task to go and get those, you know, those revenue synergies as well.
And finally, you know, I would say capturing new markets. In Switch, when Lakshmi talked about and talked about the media capability, Switch gave us a capability on video production. Of course, our focus is going to be Media Cloud, right? We will use Media Cloud and, you know, get that production. But a new way in which that business is now being described is create, capture, and transmit. We were leaders in transmit. We will be leaders in transmit. We will use our global network and our coverage and do that. But there is enough opportunity that's available for create and capture as well in that particular space. And that is the portfolio gap that I talked about, which attracted us, you know, to look at Switch.
Of course, we need to do a good job first in the U.S., where we have the physical presence, where we have, you know, all those strengths. But why not replicate that particular capability, you know, across the world as we see content owners wanting to now capture more eyeballs, you know, outside of their home market? So very clearly, capturing new markets, you know, also becomes very, very important, you know, for us. So all these three levers will have to pay me back, you know, at some point in time, hopefully very near, you know, future. And my final side. Look, while we do all of those things, you know, I'm acutely aware that there are, you know, certain liabilities that I have in my balance sheet, contingent, of course. But at the same time, I also have a lot of pluses in my balance sheet.
Some of them have been realized. But I don't think the market, you know, today values, you know, both of them. I don't think you have valued, you know, the contingent liability piece, and I don't think you have valued, you know, the other piece, you know, as well. We will, I mean, I can't give a value to any of them. Please don't ask me that because we are working, you know, through each of those elements. There is a clear real estate strategy. We are working through clearing all the documentation issues, title deeds, and, you know, classifications and stuff like that. And once all of those get cleared, we will start monetizing one by one. We have investments in data center. You all know we hold 26% in STT.
You know, that's a value which is waiting to be unlocked at some point in time, in some form or the other, right? And I don't know how many of you have picked up. We have moved our entity from Bermuda, you know, into Switzerland, you know, in compliance with the upcoming BEPS, you know, 2.0. We did that in March, you know, already. And we would like to, you know, start reaping the benefits of the NOLs that we have legacy carried, not just from Bermuda, but also from other international geographies, but also the NOLs that we have got from the new acquisitions, you know, as well. So there are enough and more for us to look at, you know, the opportunities that are sitting in the balance sheet, offset against the potential liabilities should they arise. Net net, it is still, you know, quite positive.
The timing difference, you know, may decide whether it is positive or negative, but timing aside, it is net positive. And that gives me the confidence that any growth proposal that Lakshmi, that Sumeet, and, you know, my product heads actually bring to the table, I have the confidence that I'll be able to fund them and yet not dilute the financial fitness that we have achieved thus far and remain at that responsible level, you know, going forward. With that, let me close my presentation. I know it's been a long monologue, you know, for all of you for the last two hours. And thank you very much for your patience. Thank you very much for your attention. And Rajiv, are we moving to Q&A now? Yeah, we'll move to Q&A now. Your mic is not on.
Can I ask Lakshmi and Sumeet to join on stage?
Don't know what is on the street. I don't know how to feel about what you say to me. Can we have the mic, please?
Party people won't give me no relief. I'm a cheap fool, no charms or remedy. Bad things be spread around. No, no, let it go, just turn it down. Don't be a fool, don't be a clown. Can't tell me wrong, tell me nothing wrong.
I think that's fine. Thank you. Bad things be spread around. No, no, let it go, just turn it down. Thanks for the detailed presentation. Quite insightful. Two things. One, we are speaking a lot about the AI adoption of AI into the system. Just wanted to understand, where are we in this entire ecosystem? It is just in the testing phase, or we are doing some commercial application. When are we really seeing commercial out of these AI?
Are the customers equally excited about adopting it, or they are just fearful that this can disrupt the market, and hence they need to know it, or they really know the benefit? Where in this entire ecosystem of AI in adopting, as well as from the customer conversation?
I think I presented, no, I think it's, yeah. So I talked about what we are doing on AI. One is internally, how do we adopt ourselves? That's also a journey. I'm assuming many of the enterprises also will be going through the same journey as we are going through. We have to become knowledgeable about AI applications. How do I use it? The whole data architecture within the company has to be suitable for exploiting AI. So data is all fragmented, and data doesn't make sense, and you, so we have been, you know, one is strengthening our own data architectures within our company.
We have trained a lot of people. There are areas where we have funded a lot of AI projects internally. That we are saying how much we are benefiting from. There are metrics that I presented in terms of some soft metrics, and we are also measuring the hard metrics that we can measure in terms of savings that we are able to make. When it comes to our products, we are embedding certain AI capabilities. I think your question is more about all the talk that is going on on GenAI and how that will, how that will come about. This is where we are launching the AI Cloud. So AI Cloud is targeted to exploit the, if you will, the GenAI wave. That is where we are targeting for the AI Cloud itself.
Today, if you look at the overall market of the AI Cloud and the associated spend, close to about 80% of the spend globally, I'm not talking about India. Globally, about 80% of the spend is going towards the hardware. So who is winning from that is the likes of NVIDIA and Supermicro. Those are the people who are winning on that. Whereas if you see any other technology, typically if you look at enterprise, their infrastructure and associated license and other spend would be normally not more than 40%. 60% would be on application. Whereas in the AI, from the spend that you can see on the AI Cloud today, 80% is going towards the hardware and only 20%. So that shows us that the number of applications that have been built on GenAI has not reached the scale of mass adoption by enterprises.
So that's one data point that we can infer from. And that also shows the extent to which enterprises are then adopting the GenAI capability. And to me, that's the biggest indicator of it. But having said that, if I were to map it the other way around, so today, normally in all other technologies, 40% is going towards infrastructure and 60% is going to application. At some point in time in AI, also it will flip that, and that is when you will see the normal. So today, all of that is what—so the adoption in enterprises will be today mostly on POCs, not into production scale. Most of the POCs are done on point solutions, and it's not a functional transformation as a whole, right? So nobody is saying that, "Hey, my contact center has 1,000 people, and I'm going to replace 1,000 by AI." That's not happening.
Not yet. So similarly, if GenAI largely is used in a lot of content production, whether it's marketing, a lot of summarization is happening. So those are all the point use cases that are happening. But time will come when the AI-first model as a business model will emerge. So these are waves that you can't skip and miss. So we are wanting to participate in that wave. Therefore, we'll be investing and building our capabilities in those spaces.
That's fairly clear. Second, on the TAM side of it, we generally show a very large TAM for data communication, while we are generally very minuscule for the TAM. I was even surprised to see even in media, we are not very dominant, where we are one of the champions in the business.
When do you see us having digital services where we are meaningful in that global arena market, and which are the services where you see we will be meaningfully big in the services, both by revenue and market position?
The international market, it will take a long time. I think, as you said, our share is fairly minuscule. It takes time to—one is the product portfolio is getting built out. The second is then in terms of we have invested in sales in these markets, but nowhere near addressing the full TAM. So the TAM is big, but if our sales team in these markets are, let's say, you know, the actual people who manage the accounts will be 20s, 30s, 40s, that kind of number, supported by the solutioning team. They cannot cover the full market, right? So these will take time. We are a B2B player.
While we are moving towards a platform orientation, it's by no means a fully platform service like a SaaS provider to say, "Look, I know I'm not going to give you any service," and it'll automatically sell by itself. Now, that's not the play either. You have to work with each customer, co-create the solutions, and, second, in many of the, you know, our Next Gen Connectivity has grown 39% last year, which is a good growth. But in the network space, also, many customers are not going to replace the entire network with one vendor. So they will have, so if they have today 10 vendors across multiple geographies, they may bring it down to three vendors. That's a consolidation that we are addressing. So these things would take time.
The reason why we are showing the TAM is the extent of upside that is available and the kind of things that we are doing and we have to do is what excites us.
Got it. One last question from my side. We have shown a very healthy growth in the sales funnel in our presentation, 104%. While the translation hasn't been equally exciting on an organic growth side, what explains the trend differential of such a large magnitude in the sales funnel and the actual sales delivery? That's number one. Number two, I think from last quarter, Lakshmi, you started speaking a lot about awareness in terms of data communication being in the spot where we don't get enough attention to our potential, right? That had been our pitch. And what has changed in the last four years for you to realize that data communication needs more awareness?
We thought we had a parent which can push us. We are trying to do other deliveries in terms of getting the customer seat in front of the customer. So what has changed in the last four years for us to now come and tell that we need to invest on the awareness? So these are my last ones.
Last question first. I don't understand what your question is. What has changed in the last, so are you saying that Tata Comm awareness was always high and now last year?
No, we never heard you talking about the awareness. We always thought that the portfolio was the key thing. If we fix that, we will get the revenue. No, no, it's not as easy and as simple as that.
No, if I go back to my years, even other bigger entities within the Tata Group, awareness had to be created step by step. It doesn't happen overnight, and four years, five years is not a long enough period to create that awareness. Also, yeah, Tata Communications might be a name that is known, but people very often would not know, you know, yes, you are Tata Comm, but tell me exactly what you do. So the name might be recognized, but they may not associate you with something else. If they are associating with you, then sometimes they might associate with you on some network and something else. Very often we walk into and they say, "I thought it was TCS." So a lot of those things. So when I say awareness, you know, it is a very long journey that you have to go through.
We have to participate. Our method of creating the awareness is by, you know, five years ago, there was maybe three analysts covering us, Gartner and maybe one or two others covering us. Today, as you saw in Sumeet's presentation, there are over 30 analysts that are covering us. Each of those analysts, we had to go and explain what we do, what the portfolio is. Then they mark us our portfolio versus somebody else's portfolio. Then they put us in one of the quadrants. All of that is part of the awareness creation. Even today, we don't get invited into RFPs automatically. That is not the level of awareness that we have in the market. So we have to go to each customer's, knock their doors, tell who we are, what we can do, and then we get invited.
That is what I meant by creating awareness and creating participation. Second is our participation level is also previously in one sector. We are addressing largely the head of networks. Even to a CIO, it was very hard to get a meeting because he will give a meeting, but after that, he will refer us to the head of network and say, "You have to deal with him." Today, with our increased portfolio, we are able to hold a conversation with CIO and hold this interest as well. That is what I mean by both relevance and awareness increase. That was the answer to you. And the marketing, why again emphasis on marketing? Awareness, I got it. Why to invest in marketing being a B2B company? Create awareness. You have to—so marketing is just not, you know, it's not about media and PR.
It's a whole lot, even the analyst coverage is done by the marketing team. So there is a team of people who are focused on creating awareness with the analysts. Digital marketing, you know, we have to be out there. You know, when people are searching for network transformation, our name has to come up, right? So all of that that we need to do. To go back to your first question, you know, I think I just have to repeat what I've been saying. First test for us is, are we participating in enough opportunities? Are we participating in more meaningful opportunities? I think that validation is the first validation that we wanted. Second is the conversion. As we get into, as we focus onto larger opportunities and larger scale opportunities, the time taken for decision is also higher.
They put us through a lot more hoops than if you were to just go and say, "I'm going to sell you this point-to-point link. My cost is this. I'm the cheapest. Buy from me." That's not the game we want to play. We want to actually create much larger deals, and creating those larger deals and the decision taking on that takes time. Third is, when it comes to network, especially the network side, I'm not talking about the other portfolio. Network is like a live wire. It's not like an application that I can give a contract for somebody to build the application. The current one keeps running, and then I do an acceptance test run. One day I can switch over to that. Network, it's a live wire.
And when they give the contract to us and connecting, you know, multiple data centers and branches, when we walk in there, you know, they are very worried about touching that live wire. So, in fact, one of the conferences that you saw in the U.S., I was addressing this to one of the heads of the CIO and the—practically, people have taken a view that if it is not broken, don't fix it. So network has been that way. They're trying to keep the legacy infrastructure as long as they can. Now, with cloud and other things, when people are complaining about the application performance and other things, they're forced to change the network. So the drivers of these are very different. Those are the reasons why it takes a lot more time to—
So what was like to like order book growth last year?
Order book growth.
It was sales funnel. We have order book which gets converted. Order book was, yeah, we had a 3%. Sorry, sorry, 3%. 3% growth.
Okay. Thank you.
Also, the order book, the color of the order book is also changing. So when we look at our interaction business and also the MOVE business, they are largely on usage. So on usage side, we have stopped measuring the order book. So when I say 3%, it's not a like-for-like comparison. Because in the interaction business, order book doesn't mean anything. Because we might get the order, but the traffic take-up will not be there. So traffic comes only when the usage goes up. So we have stopped measuring the order book on that. So it's not exactly a like-for-like measurement, but it would be an indication that was.
Thank you for all the three presentations.
My first question is for Lakshmi, and then one question for Kabir. So Lakshmi, your revenue guidance is implying an 18% CAGR if I take the 2024 base. Does this still include any more inorganic acquisitions? And for Kabir, last year, revenue growth was 22% in data, but there was a negative EBITDA growth. Margin didn't average 20%. Yeah, 20% was for the year. Fourth quarter, it actually bottomed at 18%. So your guidance is 23%-25% for 2027. But at least, was the fourth quarter a bottom? Or one-off costs could still take it lower?
Let me, first of all, you know, the doubling the data revenue is not a guidance. Okay. Okay. So I keep, you know, telling that again and again. And to answer your question, you know, are we aiming to achieve that through acquisitions? No. I want to decouple these two things.
It doesn't mean that we won't do acquisitions. Because acquisitions, if it fills a gap in our portfolio, if it fills a market reach, anything, we will absolutely do it. But this is essentially our ambition whereas we strengthen each of our portfolios, and that was my effort to point out that our ability to participate is growing, our ability to address new segments is growing. With those in mind is where we said that's the ambition that we have to hit. And your math is right. If you have to hit that growth rate, we have to do an 18%-20% growth. So which, what will drive it there? India market or the overseas market? All of them. All of them. See, I don't think, you know, we cannot choose a favorite.
You know, if something is not going to be there, then why do I have it in my book? But, you know, the India, I think the opportunities are immense. You know, the number of new data centers coming up. You know, we are focused on our cloud market here. Our AI Cloud is going to be launched in India market. So India will grow. International markets, our market share is tiny. So there we have to fight harder. Our presence is not very well known. We have a smaller, relatively smaller presence, if I say, in terms of sales force even now, despite us investing in the last year, increasing the sales force. For the size of the market that is available here, we are still tiny. So we would grow in those international markets as a challenger. So both international markets and this will grow.
In terms of portfolio, connection connectivity, Interaction Fabric, the cloud and security, the cloud fabric being in India. But the security is an offering that we are taking across the board, both internationally and in India. All of them will have to go. And IoT Fabric is just about taking off. So that is also focused both in India and internationally.
Well, Deepti, you are absolutely right. So Q4 margin was much lower than the average. Will there be a bit of one-offs? Yes, there will be a, you know, bit of one-offs as we do the harmonization and restructuring, you know, of the merged entities.
You know, when we do that and there will be some redundancies, you know. We've announced the first round of it and then, you know, and all of that will bring in a little bit of one-off, but eventually they move to a right destination profile. This year, you should see an improvement over, you know, over last year. I don't want to give you quarter by quarter, you know, guidance, whether it will slip a little bit more and then come back, you know, up. You know, that is depending on the actions that we take and which quarter, you know, what actions, you know, happen. But I want to, you know, as Rajiv said in the beginning, it's the big picture, right? Look at the big picture in terms of what are the actions that we are actually taking organically and strategically.
All those actions are, in fact, the right actions. If tomorrow another asset, you know, for example, comes up and I need to spend $1 million on, you know, on due diligence, you know, of that particular asset and the accounting tells me that it's an expense that you need to do above EBITDA, that's how I'm going to do. I will try and explain, you know, all of that. That's the reason why we've, in the commentary, talked about our core, you know, EBITDA margin. Our core EBITDA margins have been pretty much consistent, flat, you know, maybe 10, 20 basis points here or there, you know, but they have been in the 23.7, 23.8, you know, kind of range, which gives you the comfort that the core business is operating at the right level.
And it is either these acquisitions or these one-offs that kind of dragged you and brought you down to 20.2, and they will, you know, get back up.
Thank you.
Yeah, hi. Vipul here from Nuvama. So, hey. Hi. So two questions for Lakshmi and one for Kabir. Lakshmi, today I think CPaaS is the biggest part of our Digital Portfolio. If you look at the overall industry, I think this year was not a great year for the industry. We, of course, did reasonable organic growth as well. But if you talk about industry experts and the other competitors, I think there are multiple challenges in the industry as of now. So if you could just take us through how are you seeing this segment for us in the near term. Of course, from a longer term point of view, we have the revenue targets that we've mentioned out.
But in the near term, next 12-18 months, how is the vertical looking like? Transition from SMS to WhatsApp, how and how do we intend to counter those challenges? Second is on the cloud business. I think our cloud business is predominantly in India. Historically, we've seen whether it be RIMS or any other technology, Indian enterprises tend to adopt a technology with a lag of 1-2 years or maybe even more. Is that also the case in cloud today that we're not seeing too much of a public cloud adoption? And do you see that also basically the Indian enterprise is also catching up and hence accelerating growth in the cloud business?
Firstly, on the CPaaS, the trend clearly shows that SMS, while it will grow, it will be a very marginal growth.
A lot of growth will come from non-SMS channels is the expectation, whether it's a voice or WhatsApp. And even RCS, which even Apple has announced that they will start supporting RCS on the iOS. So those channels will start to grow. In the short term, it's very difficult to answer. In the short term, most of the motions are going to be either customers are doing experimentation on the omnichannel, multichannel areas, but that will not give us scale. The scale will come from going and, you know, replacing some other vendor with our product from SMS. So that's where the short-term growth will come from. But in the medium to long term, we have to go expand into other channels. That is where our capability build focuses.
And also on the higher order of value in terms of orchestration across channels, intelligence across channels is where the market will grow. Because all the B2C companies will have to interact with their consumers. You know, one means for them to interact is through the apps. But apps themselves, many of them are finding that has a shorter life cycle because many consumers have too many apps, and that's not the first port of call that people go to. So outside of the apps, how do you communicate is going to be continuing to challenge. Therefore, I believe that the interaction platform that we have will address all of those challenges in the long run. The second question, I don't know if you answered the first question.
Yeah, kind of.
I mean, I was looking for maybe some sort of directional guidance in the sense, how do we see the near-term growth environment? Is it going to be challenging? Is it going to be just like what we had last year? Not a numerical number, but at least a directional one.
No, I can't compare. Last year was inorganic. And see, when we launched DIGO as a standalone, DIGO as a standalone grew very well for us. So we can't compare last year versus this year from our perspective. And therefore, I don't want to give you a short-term guidance either on that. But suffice to say that most of the deals that will be entering, which will get us volumes, are going to be displacement deals. That's what will happen in the short term.
Sure.
As far as the cloud adoption is concerned, I think in India, the cloud adoption is increasing. But at the same time, there are also questions. You know, one advantage of being not at the leading edge of adoption is also you see what's going on around the world. Around the world, there are concerns on cloud costs. There are concerns on, you know, one of the financial institutions in APAC told me that their regulators are asking them about, you know, the concentration risk with certain cloud, right? So those are all the risks that the people are worried about. So therefore, it's the right opportunity in India where even if 30% has gone to public cloud, for us to be able to ask the question on, is hybrid cloud the right answer? And in hybrid cloud, what is the role that a private cloud can play?
Are the right questions for our customers to think about? That is where we think our opportunity is going to be.
Got it. In India, at least as of now, you probably would see more of hybrid cloud and private cloud than public cloud in the near term, if you can call it.
Sorry.
Sorry. In the near term, you are looking at more of private and hybrid cloud adoption than widespread adoption of public cloud?
I think in India, so I think public cloud will continue to grow. Right. But, you know, there will also be opportunities for private cloud is what I'm saying. I'm not saying private cloud will go at the cost of public cloud.
Got it. Got it. Sure. Thanks a lot. Kabir, just one question from my side.
It's on the caveat that you mentioned in the margin band, that 22%-23% to 25% is what we are expecting, excluding the investments. So or the other part of the businesses that we are looking to secure future growth and take the business where we intend to. So what are these excluding items that you're talking about? Is it like the one-off items that happen because of the integration? Or let's say an incremental investment in sales and marketing or any other those investments will also be a part of that?
Yeah. No, no. Let me clarify that, Vipul. When I said excluding, what I meant is if tomorrow one more acquisition came and that diluted margins, everything else is BAU. You know, I have, you know, increased my staffing cost by about 60%. We have, you know, added 2,000 people to our, you know, to our base.
That has to pay me back, you know, in terms of revenue and operating leverage needs to, you know, come through. Increase in marketing spend, that is all within my 23-25. I am not excluding any of those business operations. The excluding that I only mentioned is I can't foresee between now and FY 2027, you know, what if in six to nine months' time when these integrations are fully done and I'm completely, you know, on top of them and the PMOs get dissolved, I have a good asset that comes up and I acquire that asset and the weighted average math of it, you know, pulls me down. That is what I meant by excluding and not otherwise.
Fair point. So it's just the acquisitions which might be margin dilutive in the near term, but I mean, overall we'll catch up whenever that goes up.
Also, and let's take the example of large-scale mega trends. We talked about AI Cloud. Right. We want to go big on AI Cloud, but we want to go in a measured way, right? Which means that we will make the right, you know, investments so that we can start participating in it. And once we see to Sanjay's question, you know, earlier and Lakshmi's response, we see the scale-up of applications, we see the scale-up of adoption, then we need to quickly move on. But that initial investment when we actually put that in, you know, that's going to be an idle investment that will probably be a drag on my ROCE and not giving me, you know, the top line and the profit that goes with it. Is that the right thing, you know, for us to do? Absolutely, as we cannot afford to miss this trend. Right.
Yeah. When will that trend result into revenue and to profit? I do not know. That is the honest answer. Is it 12 months, 18 months, 24 months when it will get there? But to not participate in it will not be the right thing to do because it will have certain gestation periods. And we are completely committed to that.
Got it. Got it. Thanks a lot. Thanks for taking my questions.
Hi. Vishnu from Singular Capital. Thanks for the opportunity. So I had a very basic question. So in the presentation, you made a point that earlier our value proposition was global connectivity to enterprises. But now we are looking more at national champions. So I just wanted to understand, I mean, what has triggered this? Is it just a change in the internal mindset of the company and the change in the go-to-market strategy?
Or do we have any additional capabilities now that are more relevant to this sort of customers? Thank you.
The answer is the latter that you mentioned, and that's what we were trying to present. The expanded portfolio allows us, because earlier our TAM, as you pointed out, was driven by a network lens, and therefore we were looking for customers who are large but global. And global means multi-geography. With the expanded portfolio, which includes the acquisition capabilities we have, and I took some examples of that either in production, on the CIS platform, the international strength that we have built, allows us to now participate with even national champions, as you mentioned, right? And so the example that I took of a large U.K. retailer is because of the expanded portfolio.
So to answer your question, yes, it is more to do with the expanded portfolio, which is allowing us to address new market segments, which include national champions as well.
Sure. Thanks.
Hi. As you make this sort of a shift from a product to platform, which you've been talking about, can you talk a little about how the revenue model changes? It's different for each fabric, which you talk about. So from a project-based, does it become more subscription-based or usage-based? So maybe a little color on that. And a linked question to that is, as the customer profile ages, because you have a lot of new customers who are joining, does the profitability significantly change? So basically, does a three-year or a five-year-old customer significantly more profitable than a one or two-year-old customer?
So as the portfolio ages, does this business become more and more profitable with every passing year?
The first question you're asking, as we move towards a platform, has the business model changed from being more a subscription-based as opposed to project-based is the question.
Revenue model evolve? I don't know. Any color on that?
I think for each of the fabric, it's slightly different. So if you look at the Multi Cloud Connect product, that will be more platform-based and there will be an initial fee and thereafter it will be based on the usage, it can go up. Largely, you know, network transformations, if you look at, you know, where people are moving to internet, placing an SD-WAN and so on, that will largely be a project-based mechanism. So yes, the models are different for each of the fabric.
What we really mean by platform is to differentiate from the past where we had the underlying infra and then infra was being sold as a raw infrastructure. Today, in most of the areas, we have created certain elements of software on top of this, which we are able to deliver additional value. It's wrapped around with certain service components as well. The business model is shifting towards adding and valuing our own services. Our pricing now includes certain service elements, even though the service part is not as big as what we would want. That's gradually improving. Second is for each of the platforms, yes, there is a combination of project-based fee and there is a combination of usage-based fee based on which fabric we are talking about.
Yeah. Let me take the profitability question. The short answer is yes.
I mean, otherwise, why would I do that? I mean, I would want to get in a customer and eventually, you know, start making money with that customer. But when you lift the hood, it's a little bit more complicated. So first, let me unpeel what are the management drivers that we do for a customer. We are quite, you know, pedantic about the fact that if we do not see a path to the customer becoming a Million Dollar Club in the next 12-18 months, we are really actively, you know, encouraging our sales organization to go and only take, hunt those new logos who can have the potential to get to the Million Dollar Club in 12-18 months. Otherwise, the cost to serve that customer just becomes unviable after a point in time.
So that is reflected when you see the $1 million-dollar, you know, club that we actually show, the number of customers that have actually, you know, gone up consistently in the last, you know, two, three years. The big jump this year has been as a result of inorganic activity as well, but otherwise also healthily we have been increasing on our $1 million-dollar portfolio. Then the complicated comes a little bit depending on what fabric I enter with. If I'm entering with a Network Fabric, my EBITDAs are 45 +. If I'm entering with a Digital Portfolio, my EBITDAs destination are in the mid-teens. So our ability to be able to cross-sell and upsell, you know, to our customers is the one which will actually determine, you know, that profitability. Some of them it will erode if I enter with network and then I add on the Digital Portfolio.
Actually, the weighted average margins of the customer will come down, but my wallet share will increase, my relevance will increase, my stickiness will increase, and therefore I should be able to reduce the churn which historically hits my network portfolio and the price erosion that historically hits my network portfolio. The moment we add more and more products to it, I'm able to arrest that particular churn. So my customer lifetime value, no, you want to determine that by top line, by margin, by NR, you know, I don't know what is the metric that we want to use. Each of them today speak a healthy progression, and that's the reason why we are doing it, you know, in the first place.
Hi. I have a couple of questions. Both of them are a little number-oriented, so please bear with me.
On the first part, you know, if I look at two parts of your FY 2027 ambitions, one, you talked about data being INR 28,000 crore. Second, you talked about digital being 60% of that INR 28,000 crore. If I combine these two, what I find is that the entire growth that you are talking of has to come from digital. And the rest INR 10,000 crore business pretty much remains flat or maybe a marginal 2%-3% kind of a growth. So is that understanding correct? And that in turn implies almost a 40% CAGR for a digital business. So what gives us that kind of a confidence to grow that digital business at 40%? And what would it take in terms of further investments or people or things like that?
The question on firstly, you know, your assumption is right. We are driving the Digital Portfolio growth.
Currently, the core connectivity, we have been saying that it'll be in the 2%-6% range or the mid-single digits or low mid-single digits. That's where we are. I also pointed out that we are transforming our core network also. And we think we can create new opportunities using this transformed networks. For example, delivering something on demand. How do we make for large global customers, give them more resilient network without creating redundancy, for example? So those are all opportunities that we are going to be. So I don't want to, I don't want to say that core connectivity will remain as it is and we won't do anything with it. There is work going on there. And we would want to see how we can productize and monetize that going forward. That's still work in progress.
But otherwise, our assumptions are based on the digital platforms growing much more strongly to be able to deliver that. And that is what we have shown in some of the Next Gen Connectivity. Last year grew at 40%. And overall, we showed how in the last four years we have grown. We have to accelerate that growth in the Next Gen Connectivity, all the digital products.
Fair enough. And second, again, when I look at your debt EBITDA ambition and your EBITDA margin ambition, it looks like that, you know, you should be able to generate close to $2 billion of cash flow before CapEx in the next three years. And when I look at your debt-to-EBITDA ambition of 2x or less than 2x, it still implies some bit of an increase in net debt.
So, you know, is that something that we should be looking for of an investment of close to $2.5 billion over the next three years?
Well, look, I want to continue to invest in this business. My CapEx to revenue ratio is about around 10%-11%. Yeah. Yeah, we will attain scale and get operating leverage in CapEx also once we get to the maturity profile of each of the Digital Portfolios. I mean, in part, it answers the earlier question as well. See, a lot of my Digital Portfolio are like sub-$100 million, you know, today. And they all have a potential, you know, to get to north of $500 million to close to, you know, $1 billion as well. And that's why we believe, you know, it has, that's where the growth will come from and we'll drive that harder.
Not to forget that core connectivity also will, you know, we can't take the eye off the ball there. Equally, those at that low level of scale need investment. So when Sumeet talked about in each of his presentation, when we are investing in this platform, we invest in that particular platform and it's unlikely it'll be uncompetitive for me to pass on the entire cost of the platform to that one anchor customer that we've got, right? So hopefully when we get multiple, you know, customers in that industry, we are able to therefore get operating leverage. So we will continue to, you know, invest CAPEX. Over the period of FY 2027, my CAPEX to revenue ratio will still remain, you know, I would say 10%-11%, you know, only, which means I will be increasing my absolute CAPEX, you know, higher.
So it's $250 million that we did last year. We will take it to $300 and north of, you know, $300. In fact, this year, I'm hoping that I would spend, you know, more. And you've seen the framework. There's no democracy. We will have 2% sustenance. Everything else is growth CapEx. So growth comes, CapEx comes. And yes, I want growth to come. I don't even want to utter the next sentence that if it does not, I'll not spend. We would want to spend more CapEx and, you know, drive growth. So both of them go, I would say, hand in hand.
So when we talk about growth CapEx, I mean, let's say 10% out of which 2% is sustenance, 8% is a growth CapEx.
And again, you know, like if it's growth, I guess it's mostly getting into digital, which translates into almost 80% of the digital revenues being CapEx or cumulative over the next three years. Is that the kind of number that we are looking at?
Well, I'm not going to go into the mechanics of it, but if it is product-to-platform play, and then the platform in the initial years will need investment, and we don't want to shy from, you know, from that investment.
And sorry, sir, last question. What is our policy of writing of these product-related expenses?
Sorry, I didn't follow.
What is our policy of writing of these product-related expenses that we will be doing or investments that we will be doing?
Well, we OpEx them. I mean, they are part of my OpEx. I don't, I hardly capitalize, you know, any of them anyway.
Yeah.
I can probably take it off.
Yeah, let's take it off. Yeah.
Thank you. Investment slide is a mix of CapEx and OpEx. So not everything is CapEx there, which Kabir discussed. So do not construe everything as CapEx. It's an investment we have made.
Yeah. Hi, Mihir, this is Sai from Carnelian. Sir, I just wanted to understand, you know, the Tata Group of Tata Group is working with NVIDIA to develop a supercomputing AI infrastructure. I just wanted to understand what is going to be our role and responsibilities in working with NVIDIA that Tata Group is working with. Second, just on the Air India, I mean, explanation that you provided that we developed a complete digital enabled contact center. I just wanted to understand, you know, how are these services different versus a pure-play IT services?
I just wanted to understand, I mean, what is the contact element in the Air India example that you gave? And the third question was on the, I mean, you know, data segment growth. I understand that the situation in the market is uncertain. But when, in your opinion, can we once again have a double-digit organic growth? Can it be second half, or would it shift to FY 2026? Those were the questions.
On the AI, I think I mentioned. So we are partnering with NVIDIA to launch our AI Cloud in the market. So that's what you're referring to. And the group also has plans. I mean, I don't think, I think the group is investing in AI in multiple areas. So TCS is investing. The other group companies at even at Tata Sons level looking at what can be done with AI.
The NVIDIA partnership and launching of AI Cloud will be with Tata Comm.
Second question on Air India.
Yeah. So on Air India, you know, like we mentioned, what we have helped them initially to start with is on the contact center platform. So to the question, is it more IT services versus platform? It's currently more platform. And that platform capability, because that platform is the ability to scale and the ability to be global. So that's the, you know, the strength of what we bring on the platform. There are small services components that we want to start building. So we have capabilities around the platform to offer services with Air India and more specifically to Air India. Those capabilities and therefore those services, you know, because this is a transformational long-term project.
So I think the opportunity to offer services alongside the platform will grow into those opportunities. So currently what we've offered is the platform, which is the example that we gave.
Sure. And just the third question on the data segment growth. I mean, you know, we used to aspire to have double-digit organic data segment growth. I understand that the situation in the market is uncertain. But given your experience, when could we once again start seeing double-digit organic growth on the data side, could it be second half or could it be FY 2026?
Look, I don't want to give guidance of near term. I mean, I think I would stay with the strategy and with the big picture. And yes, we exactly know if we need to achieve our ambition of doubling our business, what does that translate, you know, into?
So we are acutely aware, you know, of that, and we need to drive that harder. That's what we do. The macroeconomic trends that you see, not just with us, with the entire industry, entire players are relevant for us as well. We will still wait through that and deliver our ambition.
Sure. Yeah, that's it from my side. Thank you.
We understand management target and the industry dynamics, but the problem is the, yeah, the problem really is between the near-term 12-month and the three-year later target. There is only one peer comparable peer available who's growing in double-digit on an organic basis. And when we calculate Tata Comm's organic growth in the last 12 months, that's actually been very discouraging.
So the problem is there that on the outer side, we have a 2027 target, and then we have a margin target, but there could be one-offs on the way. So we could have a repeat of what we've seen in FY 2024, where we have an encouraging growth, but all of it because of inorganic. And then we had no EBITDA growth.
You're comparing to the India market and India market, that's why we call out. We have also grown 13%, and all of that is organic. So I think it's hard for you. I mean, you have to, I can't, you have to do the comparison in the right way. There are different segments. You know, other players might have a mobility set of related revenues. We don't have that. But in the B2B space, in India market, I think our growth is very comparable.
And that's why we called out the India growth numbers, and we showed a double-digit growth. In the international market, you're right. A lot of the growth last year has come from the inorganic side. But, you know, in the international market, you know, we have to be realistic. I keep saying that in the international market, we are still very small. The upside in the room for us to grow is very high. But it's also dominated by a lot of incumbent players where we are going to challenge their positions in those places. Also, the client-side dynamics of changing the network is like touching the live wire. I think we have to understand all of these factors in order to, the reason why we are saying that we are very bullish is one is the market size available internationally.
We are developing our portfolio to be able to address these larger portfolios. Third, we are investing in marketing and sales capabilities to go and target all of those capabilities. Even with those investments, it's nowhere. I mean, to an earlier question, you know, you're saying it's a $50 billion size and what have you, this size. We have to, you know, we can't be adding, you know, Salesforce in these segments to multiple thousands in one go. I think we are a B2B company. Success comes from, and again, my experience shows exactly that. Not many companies have suddenly grown when in that kind of services plus platform kind of a service, right? So it's, we have to address this in a step-by-step fashion. Those are the reasons why I'm saying that we are confident of doing that. Our participation levels are growing.
Our ability to address all of those is growing. But market will take its time. We have to do our homework of execution, addressing these customers, participating in these deals. Next will come the winning these deals. Then we have to come to execution to deliver these deals. That's the sequence in which we have to go.
So for now that India market has grown already in double-digit for you in the last 12 months, is there something on the horizon which can accelerate this, like maybe private enterprise networks or because the domestic market, you earlier did not want to talk about which of the two segments will grow faster. But do you think we could have a repeat of what we saw in FY 2024 in the near term, the India market still drives your organic growth?
Are you asking me that we'll grow 13% next year?
No.
Could the India growth at least be 13%, or could that accelerate in the near term maybe because of some new development like private enterprise networks being allowed to an operator like Tata Comm?
That's our goal.
Okay. Thank you.
Thanks. This brings to the end of the Q&A round. We'll break for dinner networking.