LINK Mobility Group Holding ASA (OSL:LINK)
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Earnings Call: Q1 2025

May 14, 2025

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Good morning and welcome to the first quarter 2025 financial results presentation for LINK Mobility. My name is Christian Nygård, Investor Relations and Corporate Strategy Manager in the company, and with me here this morning are Thomas Berge, CEO, and Morten Edvardsen, CFO, who will present the results. After the presentation, there will be a Q&A session. Please post questions online during and after the presentation. Thomas, the word is yours.

Thomas Berge
CEO, LINK Mobility

Thanks for the introduction, Christian. Another great quarter for LINK, with strong organic growth and two new M&A deals for the start of the year. LINK is the leading and largest CPaaS player in Europe. We started out more than 20 years ago in the Nordics and have been part of building the messaging market in the Nordics to one of the most advanced messaging markets in the world. LINK is using this experience to fuel the development in the less penetrated markets in Europe. Our strategy is dedicated to providing digital communication products to the enterprise market for them to interact with their end customers. We approach the enterprise market through a strategy of local touchpoints with our clients. We have numerous sales reps, customer service, and customer success employees on the ground, winning new contracts and supporting existing clients in the local language and culture.

This setup is creating a larger reach than many of our competitors, who have a more regional or centralized approach to the market. LINK's more than 50,000 clients serviced by our more than 30 offices in 18 countries are a result of the successful implementation of this strategy over many years. Gross profit the last 12 months was recorded at almost NOK 1.6 billion. LINK has grown significantly over the last year with a gross profit CAGR of 12%. Profitability has always been a key priority. LINK is growing the business while generating additional profitability and cash. Over the last four years, adjusted EBITDA has a CAGR of 14%, higher than gross profit growth due to LINK's scalable business model. For Q1 2025, the last 12 months' adjusted EBITDA is reported at NOK 757 million, or a growth of almost NOK 40 million in one quarter.

LINK has a central position in the industry value chain, supporting clients with connectivity and SaaS solutions to enable clients to communicate with their end users. Enterprises have a constant need to communicate and inform their end users. Enterprises are increasingly choosing the mobile phone as the communication channel towards the end users. This mega trend is being driven by the end users themselves. We prefer that enterprises communicate with us over the mobile phone, and the enterprises adapt. LINK has the connectivity to the mobile operators and relevant OTT channels, which are combined with our software solutions to provide our enterprise clients with an end-to-end communication solution towards their end users. Those software solutions include chatbots combined with AI, marketing automation, CDP, payment solution, template builders, and template managers.

LINK software solutions combined with connectivity enable a state-of-the-art multi-channel and conversational communication platform, ensuring satisfied end users and high return on investments for our clients. We're happy to report an excellent first quarter. Both gross profit growth and adjusted EBITDA growth are strong, and the continuation of the solid performance the company has reported over the last two years. Organic gross profit growth came in at 9% versus the same period last year. Adjusted EBITDA growth is reported organically at a very strong 18%. In the current quarter, gross profit growth is significantly higher than revenue growth, the same trend as we have reported in the two previous quarters. Enterprise revenue growth is lower than gross profit growth due to more demand for advanced products with higher margins and more activity on higher value clients.

The profitability contribution on the more advanced products has contracted the software development on low-margin traffic on gross profit, but not to the same extent on revenue, thereby resulting in higher gross profit growth than revenue growth. For the global messaging segment, the discrepancy between the revenue and gross profit development is clear. Revenue declined with NOK 118 million, while gross profit grew with NOK 7 million. Revenue decline in global messaging is a result of LINK terminating traffic to lower margin destinations, focusing on more profitable arrangements. The aggregator business in global messaging is more volatile and less sticky compared to the enterprise regions. Volumes fluctuate based on decisions on the LINK side, as well as clients' needs and adaptions. LINK has terminated several low-margin destinations, reduced revenue growth, but still increasing gross profit growth and gross margin in the segment.

Gross profit is reported at NOK 409 million, or an organic growth of 9% in fixed currency, which is in line with expectations of high single-digit growth. Adjusted EBITDA is reported at NOK 198 million, or an organic growth of 18% in fixed currency. LINK recognized an extraordinary bad debt provision in the global messaging segment, same period last year. Underlying growth in adjusted EBITDA is 12% and higher than gross profit growth due to LINK's scalable business model. Reported EBITDA is NOK 187 million, reflecting NOK 11 million in M&A cost. LINK signed new contracts in the quarter with an estimated gross profit of NOK 42 million, above the quarterly target of NOK 40 million. A higher share of the new agreements is for more advanced solutions with higher profitability. New contracts utilizing advanced conversational products on RCS constitute 17% of all new contracts closed in the quarter.

LINK also closed two new M&A transactions, both in the U.K. market. The U.K. market is an attractive market, and the two new acquisitions have solidified LINK's presence and expanded the customer portfolio to new verticals like the public sector. The additional size in the U.K. elevates LINK to a clear tier two player in a very large market, which further fuels our growth opportunities in the U.K. We have a strong M&A pipeline with five targets in due diligence, of which three have been added in the quarter. Gross profit is reported at NOK 409 million, or a growth of 9% in fixed currency. A solid contribution from the more advanced CPaaS solutions with high margins, together with stronger growth momentum on high-margin client traffic, was the main driver of growth.

Increased market demand for more advanced conversational products is clearly materializing in the P&L, with a solid gross profit growth. This effect is also evident in the organic margins, with a 3.3 percentage points increase in gross profit margins. The graph at the bottom of the slide displays the margin impact from the segments. Both the enterprise segment and global messaging are reporting a positive contribution to group margin expansion, with 1.6 and 1.8 percentage points, respectively. LINK has significant improvement in new business wins over the last two years, based on renewed focus and changes in commercial execution. The graph on the left shows the estimated annualized gross profit on new contracts. The numbers are extracted from our CRM systems, and the estimations are based on contractual arrangements and specific dialogue with clients.

Internal in LINK, we have a target of achieving NOK 40 million plus in gross profit from new contracts per quarter, except Q3, which will be lower due to summer break. The current quarter resulted in NOK 42 million in expected gross profit from new contracts. Isolating the new contracts for advanced conversational products, named CPaaS in the graph, the current quarter is at NOK 15 million on estimated gross profit. We observe more traction and market demand on advanced mobile marketing solutions, combined with bots and WhatsApp RCS. We also see more demand for marketing automation and CDP in the Nordics. The OTT channels are in high demand. RCS and WhatsApp, combined with chatbots and other software solutions, are growing rapidly. The main use cases are mobile marketing and customer support use cases.

LINK is further enhancing its SaaS solutions with AI content creation to help our clients to automate more of their campaign activity. Historically, about 75% of the gross profit is recorded in the P&L after 12 months. We expect the higher contract backlog to benefit gross profit growth gradually. The more advanced CPaaS contracts take longer time to scale volumes versus legacy products, but of course result in immediate and higher license revenue. LINK has a healthy sales pipeline in addition to the new agreements one. LINK is operating in a growing market with two growth engines: continued growth on existing products and accelerated growth on the more advanced conversational solutions. For existing products utilizing SMS and eMail as a channel, most markets experience market growth as more and more businesses are using digital communication solutions to alert, notify, and promote their end users.

On top of businesses utilizing digital communications for the first time, there is also a growth momentum on businesses using digital communications on new use cases. The Nordics are the highest penetrated messaging market in the world, with 436 messages per citizen, with the rest of Europe lagging behind with 186 messages per citizen. We expect the less penetrated markets to continue increasing the penetration rates as more use cases are introduced, gradually closing the gap to the Nordics. The more advanced solutions enabling two-way dialogue on the new OTT channels like RCS and WhatsApp are creating new use cases for the industry. Suddenly, enterprises want to engage with their end users instead of just pushing out the message. This market is in the early stages of adoption, but growing aggressively from low volumes.

This growth is expected in our industry to accelerate, partly taking over the growth momentum on existing products and partly creating growth on top. Profitability is much higher for these more advanced solutions, both on a per-message basis, but also higher license fees. The continued growth on the more advanced products is expected to raise margins levels going forward, but we expect an evolution over time, not a revolution. On this slide, we provide a specific example of a conversational use case growing rapidly on one of the OTT channels, WhatsApp. The logistics industry is rapidly demanding conversational products to engage end users in dialogue regarding tracking shipment, delivery time, payment, and collecting NPS score to both save money on no-shows and to create a better end user experience.

LINK is implementing a lot of new contracts on this use case, increasing the volume to almost 50 million messages this quarter versus 2.5 million same period last year. RCS, it's a feature channel that we expect significant growth from going forward. RCS can be viewed as SMS version 2, as the channel is embedded in the SMS app, but with all the functionality and features that were used on, for example, WhatsApp or iMessage. RCS has been on the market for several years, but until now, only been available on compatible or or compatible on selected Android handsets. Apple has not opened up for RCS until now. This has held back the adoption significantly. Apple launched RCS on iOS 18.1 and are gradually rolling out this feature through mobile operators in Europe. Spain, France, the U.K., Belgium, and Germany offer RCS on both iOS and Android.

The rest of the market are waiting for RCS to be rolled out. Customer demand is driven by the additional value this channel is creating through a better end user experience and interaction. We see a higher response rate, higher engagement rate, and a significantly better conversion on RCS than SMS. The RCS volumes are increasing rapidly, from 82 million messages last year to 119 million this year on an LTM basis. Looking at the new contracts, we expect EUR 17 million on gross profit from new contracts, which is a growth of 49%. We expect material commercial traction on RCS when we can reach all end users with the increased security features and ease of engaging into a conversational dialogue. RCS is rapidly growing as we speak, but we expect this growth to accelerate when the channel is available for most end users.

LINK has closed three acquisitions in the U.K. market the last seven months. The U.K. market is large with good growth potential. LINK has got the size after the three acquisitions to become a relevant vendor in most verticals. We have 8% market share in the U.K., becoming one of the biggest tier two vendors and a much more relevant player towards the mobile operator, benefiting from higher discounts due to the additional volumes. LINK's customer stock in the U.K. also increased significantly, with more than 3,600 clients representing all verticals and a great potential for upselling activities. The customers from the acquired entities will also benefit from LINK's additional product portfolio, and we are upselling more advanced conversational products on RCS and WhatsApp as we speak. LINK is interested in further acquisitions in the U.K. market.

In addition to organic growth opportunities, the company is well positioned for inorganic growth through M&A. LINK has the competence, the historical track record for value creation through M&A, and a solid pipeline with M&A targets. Since 2015, LINK has closed over 30 acquisitions, of which the majority have been a great success, generating significant value. In 2024, LINK closed three acquisitions: ECFU in Portugal, RS in Spain, and Reach Interactive in the U.K. In 2025, LINK has closed two more acquisitions so far, both in the U.K. The acquisition had a multiple of between 6-7 times cash EBITDA and was highly accretive to LINKs own valuation. We have 10 prioritized targets, most of them located in Europe. These prioritized targets have an EBITDA potential of up to EUR 30-40 million.

Of these targets, LINK has five companies under due diligence, and we have added in 2025 three more targets to the due diligence process. Boltons in Europe have priority, but we're also looking outside Europe. Private companies in our space have a target valuation of between six- to nine-times cash EBITDA before synergies. The quality of the customer base, growth momentum of the targets, and synergy potential are the main criteria, placing the valuation in the mentioned range of six- to nine-times cash EBITDA. The company is pointing to LINK's stable historical performance to provide further guidance on reasonable expectations going forward. We expect LINK's European business to continue to display a high single-digit gross profit growth rate. Additionally, we expect adjusted EBITDA growth rate to be higher than the gross profit due to our scalable business model.

Inorganically, LINK has a growth target of 10% on adjusted EBITDA through bolt-on acquisitions. LINK has EUR 2.5 million in cash reserves. The cash position will be further strengthened by time as the company historically generates approximately EUR 400 million in free cash flow on a yearly basis. The high cash reserves will be used for acquisitions and a significant repayment of the existing bond when the last tranche of the bond will be refinanced. Acquisitions will not increase net debt beyond a leverage ratio of between 2.0-2.5. That was my part of the presentation. Morten, please take over and guide us through the financial section.

Morten Edvardsen
CFO, LINK Mobililty

Thank you, Thomas. In the first quarter, LINK reports revenue of NOK 1.7 billion. Total revenue growth was, as in the previous two quarters, impacted by termination of low-value traffic in the global messaging segment and high comparables on high-volume, low-margin clients.

These effects resulted in an organic revenue decline in stable currency of 7%, taking into account positive currency effects of NOK 31 million in the quarter. Acquisitions closed in 2024 contributed with NOK 56 million, and total reported revenue remained fairly stable year- over- year. Enterprise revenue remained stable year on year as we faced stronger comparables this quarter on high-volume, low-margin clients, including extraordinary high volumes on one single retail client in Q4 2024. We continue to observe increased volume and revenue stemming from more advanced products, reflecting implementation of sold contracts in the preceding quarters. Regionally, we observe low single-digit growth in the Nordics in line with previous quarters, while Central Europe growth was reported as 7% in the quarter, somewhat down quarter on quarter, impacted by the extraordinary high volumes from the one large retail client, with an underlying momentum of double digit excluding this mentioned client.

Western Europe revenue growth was, as in the previous quarter, impacted by strong comparables on selected high-volume, low-margin clients, and this effect was stronger quarter on quarter as Q1 2024 included even higher volumes from such clients. The global messaging segment reported revenues of more than EUR 300 million or an organic decline of 28%, impacted by termination of low-value traffic, as in line with the previous quarters, from refocus towards higher-value traffic and reduced credit risk. Total volume reported for the quarter was 5.4 billion messages, representing a reported growth of 17% and impacted by adding on significant volumes from the LATAM business as part of the acquisition of NetWheel Solutions in Spain. Organic volume growth on SMS was, as for revenue, impacted by termination of traffic and high comparables and declined year on year by 8%.

OTT channels continue with solid organic growth momentum of 130% year on year, impacted by strong growth in WhatsApp messaging, as Thomas touched upon previously, in addition to growth in RCS messaging. Moving over to the Churn and net retention overview. Enterprise Churn remained in the historical level of 1.5 percentage points and includes a 0.3 percentage point impact from the large retail client that Churned Q3 last year. The low Churn reflects sticky integrations to clients' IT stack and high transition costs, which are further supported by implementation of more advanced CPaaS contracts. As for revenue, net retention metric is impacted by the terminated traffic and high comparable low-value traffic same period last year.

The year on year effect related to selected high-volume clients is stronger in Q1, as mentioned, versus last quarter. Hence, a softer net retention is reported quarter on quarter, while the effect from terminated traffic in global messaging is at a similar level as we've seen in the last two quarters. We would emphasize that we expect net retention metric to normalize in the second half of this year once the high comparables last year are faded out. Moving over to the next slide on gross profit. Gross profit is reported at NOK 409 million, or a reported growth of 15%, with a positive impact from currency of NOK 8 million and acquisitions adding NOK 15 million. Organic growth in stable currency was 9% and outpacing revenue growth from shift towards higher-value revenue compared to same quarter last year.

The enterprise gross profit growth was 7% and outpacing stable revenue development from improved revenue mix towards both higher-value traffic and products driven by implementation of higher-value CPaaS contracts. Regionally, Northern Europe gross profit was slightly down year on year following softer volume development on selected clients. The underlying growth momentum on existing clients is influenced by price increases from operators in the region, while new contracts contribute positively on the back of consistent strong commercial results in the region. Central Europe contributed positively to total growth from both domestic and global clients and an improved contribution from more advanced products on selected global clients, leading to a reported organic growth of 22% year over year. Western Europe delivered organic growth of 3% despite 6% lower revenue year on year, linked to high comparables on high traffic, low-margin clients, driving a positive margin mix.

Growth is impacted by the isolated bankruptcy Churn of a large retail client since the third quarter last year, impacting approximately 2% on year on year growth. In Western Europe, higher interest in and increased use of richer OTT channels contributed positively, but was also somewhat offset by the isolated Churn, retail Churn, which included a high share of OTT, mainly related to RCS messaging. The lower graph shows development in the gross margin level in the enterprise segment, which improved year over year and quarter over quarter to 28%. The mix towards higher margin revenue, as in traffic and products, impacted enterprise margin positively, while the contribution from more advanced feature-rich channels was 0.4 percentage point on the year on year margin expansion. To the next slide on adjusted EBITDA. Adjusted EBITDA is reported at NOK 198 million, a reported growth of 25%, and 18% or NOK 28 million organic growth in stable currency.

Growth is driven by EUR 31 million organic gross profit growth and partly offset by an organic OpEx growth of 1% or EUR 3 million in the quarter. As Q1 2024 included a EUR 9 million bad debt recognition related to the global messaging segment, the underlying OpEx growth was 6% and mainly driven by salary inflation and other growth-related items. Adjusted for extraordinary bad debt provision, the organic growth in adjusted EBITDA was 12%. The inorganic growth contribution from acquisitions closed in 2024 was EUR 8 million in the quarter. Adjusted EBITDA margin improved year on year by 2.5 percentage points to 12%, driven by the 3.3 percentage points organic expansion in gross margin, partly offset by increased OpEx to sales ratio linked to revenue decline from low-margin traffic. Moving on to an overview of the P&L.

I will only focus on a selected few items as we've been through the development in adjusted EBITDA in the earlier slides. Non-recurring cost in the quarter is reported at NOK 11 million and results in a reported EBITDA of NOK 187 million for the quarter. M&A costs were NOK 11 million in the quarter, where NOK 6 million was related to closed acquisitions, while the residual is related to ongoing processes, including the ongoing due diligence on five prioritized targets. Share option costs include a net reversal, as the ordinary program cost of NOK 3 million were more than offset by NOK 4 million in reversal of Social Security tax accruals following share price development in the quarter. The net reversal of NOK 1 million in share option costs was fully offset by recognition of NOK 1 million in other restructuring costs. Cost of depreciation amortization is reported at NOK 92 million.

A NOK 9 million increase was NOK 7 million related to finalized projects end of 2024 and the remaining increase related to acquired entities. Net financial items are reported at negative NOK 35 million and include a net currency loss of NOK 8 million, which includes a NOK 19 million negative currency adjustment of the receivables related to Message Broadcast, reflecting a weakening of US dollar versus NOK, partly offset by a NOK 11 million adjustment on liabilities denominated in EUR. Net interest cost reported at NOK 27 million includes NOK 39 million in interest, mainly related to bonds, NOK 4 million amortized transaction cost, which was partly offset by NOK 16 million in interest on cash deposits. Then to the balance sheet. Non-current assets amount to NOK 6.4 billion, where NOK 4.6 billion in goodwill, with no indications of impairment.

The year on year decrease in non-current assets of NOK 708 million was primarily driven by reclassification of the receivables related to the U.S. divestment, representing a decline of NOK 400 million, and cancellation of own own bonds, representing a decline of NOK 259 million. Trade and other receivables was reported at NOK 1.6 billion and includes the seller's credit and earn-out related to sale of Message Broadcast, totaling NOK 267 million and due in the second quarter this year, which is the main driver for the increase, together with NOK 30 million related to acquisitions. The underlying development was positive following termination of low-value traffic and improved collections. Cash reserves reported at NOK 2.4 billion and declining NOK 900 million year on year, mainly from M&A of NOK 235 million, share buybacks of NOK 305 million, and investment in own bonds of close to NOK 600 million, partly offset by cash generated from operations.

Reported payables report is reported at NOK 1.3 billion, or a NOK 220 million decline year over year, with contribution from acquisitions adding NOK 32 million. The underlying decrease reflects the effects of terminated traffic, as well as normal fluctuation in timing of payables to mobile operators. The net interest-bearing debt is reported at just above NOK 1 billion, calculated in accordance with our bond agreement, with gross debt related to the two outstanding bonds totaling totaling EUR 296 million, with EUR 171 million due in December this year. Leverage is reported at 1.4 times LTM proforma adjusted EBITDA at the end of the quarter and in line with the previous quarter. The receivable seller's credit and earn-out related to the sale of Message Broadcast due this quarter, totaling NOK 267 million, is not deductible in the net debt calculation according to bond terms. Including these receivables, leverage would be at 1 times adjusted EBITDA.

Then to an overview of key operational cash flow items. In the quarter, we report cash flow from operation of NOK 133 million, somewhat impacted by net working capital build in the quarter from timing effects on payables. Working capital fluctuates from quarter to quarter, but we expect the impact to normalize on an LTM basis. CapEx was reported at NOK 46 million, impacted year on year by salary inflation on development resources and a push on selected CPaaS solutions to capture opportunities in term of in terms of customer contracts. Interest payments representative of LINK's Q2 quarterly interest payment and lease payments of NOK 3 million. On an LTM basis, free cash flow after CapEx and interest paid was NOK 350 million, with a NOK 100 million negative impact of working capital build, which is expected to normalize.

Lastly, an overview of bond maturity with the two outstanding bonds totaling EUR 296 million divided into LINK 01, with EUR 171 million maturing December this year and LINK 02 with EUR 125 million maturing October 2029, with a current blended interest rate of 3.8%. Our current solid cash position de-risks a refinancing of LINK 01 as full repayment leaves sufficient working capital to operate the group. The refinancing of LINK 01 will be directly linked to expected development in the actionable M&A pipeline, where currently five targets are in due diligence stage. The refinancing will be managed in due time ahead of maturity end of this year. We we reiterate that the financial policy remains of net debt not exceeding 2.0-2.5 times LTM proforma adjusted EBITDA, which still gives ample room for executing on our inorganic growth strategy. That completes the financial section.

Thomas Berge
CEO, LINK Mobility

Handing the word back to Christian.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Now we open up for Q&A. Please post questions online. We have received some questions already, and we'll start the session by some questions from Sigurður Flór from Nordea Markets.

You reported 17% higher volume year on year, million transactions increase in both SMS one-way messaging and other messaging, but 7% decline year on year in the reported revenue. Could you give some more flavor of the organic revenue decline?

Morten Edvardsen
CFO, LINK Mobililty

Yes, I can take that one. Good morning, Sigurður. The reported number includes M&A, and we have a significant contribution from the LATAM business as part of the acquisition we did in Spain with the RS acquisition. When we look at, organic, volume development on SMS, that is declining 8%. So that's fairly in line with the with the top line development.

And as we've just went through in the numbers, we see we still have termination of traffic in global messaging, but we also have, specifically for high volume, low margin client across Central Europe and Western Europe, which drove high volumes in Q1 2024. That was higher quarter on quarter. So that is the main drivers for the organic volume decline.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Great. We have another question from Sigurður. Do you expect the product mix effect you saw in Q1 towards higher margin products to continue into 2025 on a year on year basis?

Morten Edvardsen
CFO, LINK Mobililty

I can take that one. Thank you, Sigurður. Yeah, I do expect, based on the one contract and the sales pipeline, that we will have a beneficial product mix effect going forward. There are two main sort of drivers on gross margin. It's the product mix effect and the customer mix effects.

How this translates into the P&L going forward is difficult to say. It's based on some of the customer mix effects too. But we we are optimistic, on product mix effects. That is improving our margin levels. But as I said, how this translates into the P&L going forward, that also depends on the customer mix effects. Now it is difficult to to give a detailed view on. We have 50,000 customers.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Great. And then we have some questions from Olav Rørvang in Pareto Securities. We'll start with the first one. Can you give some color on how Q2 has been going so far into the quarter?

Morten Edvardsen
CFO, LINK Mobililty

I think I'm going to point to what I said on my last slide, that for the full year of 2025, we expect a high single-digit gross profit growth and an EBITDA growth higher than that.

Yeah, that's my comment to it.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Great. Next question. Also, do you have any indications on when RCS will be enabled for iOS in other markets?

Thomas Berge
CEO, LINK Mobility

We have gotten some indications that the next iOS update happening in June July may open up for new countries. Apple is known for its secrecy, so let's wait and see. But it's our best estimate now is is July.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Next question. RCS new contract wins up year on year, but looks to be down Q on Q. Should we read anything out of this, or is it driven by some other effects such as seasonality?

Thomas Berge
CEO, LINK Mobility

No, you shouldn't really read anything out of it. It's quite normal that the end of the year is very strong on the OTT channels and RCS specifically. Clients are planning their next year's campaign activity and therefore sort of sign contracts then.

There is nothing abnormal about that.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Moving on to some questions from Jesper Stygemo from Handelsbanken.

Net retention rate still low despite adjusting for the 7% impact on terminated traffic in global messaging. How should we read into this in terms of LINK's ability for upsell to existing and new customers? And could you give some color on the mix between regions? Is there a certain loss in specific regions?

Thomas Berge
CEO, LINK Mobility

Yes, we spoke about on the webcast earlier. We we have, of course, the effect of terminated traffic in global messaging. This is contribution that is fairly stable quarter on quarter.

We have, as I mentioned on the question to from Sigurður, that we have specifically four clients which are very high volume, very low margin, driving high volumes in comparable quarter last year, which are impacting the net retention rates, but not the gross profit growth to a material extent. That is mainly in Western Europe, but also partly in Central Europe. Central Europe, we had one large retail client driving extraordinary high volumes in the same quarter last year, which is impacting the numbers year on year. When it comes to upselling, we target 60-70% of the sort of close to one contracts to be on existing clients. That is what we are seeing also in the historical numbers. The success rate on upselling is high.

That is what we also target going forward.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Another question from Jesper.

One smaller European CPaaS player reported a deteriorating ATP market in the Nordics. Given the somewhat slower development in the Nordics, do you see see similar market dynamics, or what's the main hurdle in the Nordic region?

Thomas Berge
CEO, LINK Mobility

I can take that one. I'ts for LINK specifically, it's difficult for me to comment on what the competitors are experiencing. But for for LINK specifically, we see Norway is a challenging market. The three other Nordic markets are okay, but Norway is a little bit softer. And this is due to the fact that Norway is the highest penetrated messaging market in the world, and it's been growing quite high in number of messages, especially during the pandemic.

And we have seen that certain, or some high volume clients have implemented measures to keep volume stable after the pandemic in order to have a more foreseeable cost towards messaging products. So that combined with smaller yearly COGS increases in Norway have made the market a little bit soft. And we have seen that this can happen from time to time, and then some some time will pass, and then clients will be more ready to to increase their spend again. So we think this is going to blow over by time.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Great. Last question from Jesper.

What's what's a feasible enterprise gross margin in your view for the coming 12-24 months, given terminated low margin traffic, increased usage of advanced messaging, and possible possible gradual improving markets?

Morten Edvardsen
CFO, LINK Mobililty

I think I referred to the answer Thomas gave previously.

We see a positive impact from the more advanced solution on on margins right now, and that's a trend we expect also to see going forward. Like Thomas mentioned, we have more than 50,000 clients, and then the mix of these vary from quarter to quarter, so it is hard to sort of give an outlook, and we don't give an outlook on it, how it actually going to sort of materialize in the P&L going forward.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Moving on to some questions from Rayan Sayyan from Danske Bank.

Could you help us think about what is driving the 40 basis points uplift on gross profit margin from last year? Is it upselling of value add, or is it two-way price uplift, etc.?

Morten Edvardsen
CFO, LINK Mobililty

Yeah, I think Rayan is referring to the positive impact from the the sort of richer channels or the OTT channels.

That is mainly driven by by the the increased volumes and the higher share of revenue coming from those services. That is especially RCS, but also WhatsApp contributing to that. So that is basically based on the on design contracts we are implementing on the back of strong commercial results within CPaaS over the last few quarters. So that is what we're seeing sort of entering the P&L and impacting the margin in the quarter.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Another question from Rayan. Could could you also help us think about amortization going forward? It's a meaningful line item in your EBIT bridge, and with new acquisitions closed in the U.K., how should we model D&A, especially the split between tangibles versus intangibles, and where are you expected to grow materially through 2025?

Morten Edvardsen
CFO, LINK Mobililty

Yeah, I think that, of course, depends on M&A activity.

We will have, we've consolidated the U.K. targets there recently from, from the second quarter. So that will drive some impact. It's, that's natural. The split between tangible and intangible is mainly, we're talking basically mainly about the tangible assets that we are amortizing. So I expect some growth, but that's, usually we write off this over approximately between 7-10 years, based on whether it's technology or client relations.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

And we move on to a question from Vinay Bhadwaj from Cantor.

You revealed that your market share in the U.K. is 8%. Can you share what % of your gross profit comes from the U.K., given that your activity there has picked up pace over the last few quarters? Who are some of your competitors in the country? How do margins in the U.K. compare with other European countries?

Thomas Berge
CEO, LINK Mobility

Yeah, I can start with the competitor landscape.

The U.K. is one of the densely populated countries in Europe with a fairly high penetration rate. And so the U.K. market is quite big. And there are a few local competitors. Comify is one of them, mainly catering to small and medium-sized businesses more. And then you also have the bigger global players who are in the U.K. market. I would imagine or guess that is also due to the fewer language barriers. English is being spoken in the U.K., and it's easier to sort of attack that market with a with a resource s outside the U.K. So we see Sinch, we see Vonage, Nexmo, Infobip being active in the market. The margins, they are, they do not deviate that much from what we see in other European countries. The COGS level is fairly similar to what we've seen, for example, France. A little bit lower, but not materially.

Martin, you might want to comment some on the gross profit.

Morten Edvardsen
CFO, LINK Mobililty

Yeah, and of course, the quarter reflecting the fairly low position we have had before we did the recent M&A. So it's slightly below 3% of the total gross profit that we report.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Good. Moving on to a question on M&A. Are all 10 current prospects inside Europe? Are there any plans to expand M&A further outside of Europe?

Morten Edvardsen
CFO, LINK Mobililty

Yes, we have plans to expand our footprint outside Europe. As I said, priority number one is to do bolt-ons in Europe, but we are looking at targets outside Europe as well. We have identified a few markets that is low risk, and we see a lot of value creation opportunities there. We have specific plans to expand with M&A outside Europe in the pipeline of 10 prioritized targets. Most of those targets are inside Europe.

We have two targets outside Europe. I don't want to comment on their location.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Moving on to a question on Message Broadcast transaction. When in May will you receive the remaining amount from the Message Broadcast transaction, and what do you plan to use it for?

Thomas Berge
CEO, LINK Mobility

Yeah, so there's two items there. There's the seller's credit that is due end of June. The earn-out, we agreed in the SPA with the the seller to do a review of the process of the revenue in for 2024. So that is in progress. Once that is finalized, we we expect to receive the money a few days later, according to the to the SPA. So it's just it's just the process that we need to to run through.

Christian Nygård
Corporate Strategy Manager, LINK Mobility

Great. There are currently no questions. You will have one minute to ask questions, and we'll hold the line.

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