Zurich Insurance Group AG (SWX:ZURN)
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Earnings Call: Q3 2023

Nov 9, 2023

Operator

Ladies and gentlemen, welcome to the Zurich Insurance Group Q3 Results 2023 conference call. I am Shari, the Chorus call operator. I would like to remind you that all participants will be in listen-only mode, and the conference is being recorded. The presentation will be followed by a Q&A session. You can register for questions at any time by pressing star and one on your telephone. For operator assistance, please press star and zero. The conference must not be recorded for publication or broadcast. At this time, it's my pleasure to hand over to Mr. Jon Hocking, Head of Investor Relations. Please go ahead.

Jon Hocking
Head of Investor Relations and Rating Agency Management, Zurich Insurance Group

Thank you, and good afternoon, everybody, and welcome to Zurich Insurance Group's nine-month 2023 results Q&A call. On the call today is our Group CFO, George Quinn. Before I hand over to George for some introductory remarks, just a reminder, when we get to the Q&A session, if you could keep to two questions each, that'd be much appreciated. Thank you.

George Quinn
Group CFO, Zurich Insurance Group

Thanks, Jon, and good afternoon, everyone. Thank you for joining us. Before we get to the questions, I just want to make a few initial remarks. The Farmers Exchanges continue to take the proactive steps that are necessary to improve underwriting outcomes and rebuild the surplus position of the exchanges. And we see early signs that the impact of underwriting actions and the achieved rate increases are having the desired impact on the combined ratio. The exchanges ex-cat combined ratio declined for the fourth consecutive quarter, and looking forward, the continued impact of underwriting actions, exposure management, additional rate filings, and expense reductions should further accelerate progress. We've also announced this morning the acquisition of three brokerage entities and the flood servicing program from the exchanges.

From a Zurich perspective, the transaction brings an additional capital-light earning stream, which is expected to grow quickly as the exchanges execute on plans to provide enhanced choice for their customers and increase revenue opportunities for their agents. The acquisition will also boost the exchanges' surplus position by a bit more than three points. Next week, at the Investor Update in London, there'll be an opportunity to meet with the Farmers' management team and discuss the plans in more detail. Zurich's capital strength and the financial flexibility that it affords us are signatures of the group. The nine-month SST ratio of 266% is broadly flat from last quarter. We remain more than 100 points above our capital floor of 160%.

Given the de-risking that we've undertaken and the continued exceptional capital levels, we've announced today that we expect to supplement the year-end dividend with a buyback. On P&C, our longstanding focus on gross underwriting and volatility management continues to positively impact our results. In particular, the proactive steps we've been taking since 2021 to reduce cat exposure are having the desired effects. Cat activity in Europe, in particular, has been elevated in the third quarter, and although the U.S. has not seen any significant individual events, we've seen a steady stream of smaller claims. Despite this, we are confident that the group is on track to end the year within the annual cat guidance of 2.5-3 points of insurance revenue. In commercial, we've seen another quarter of positive rate momentum, with U.S. property, in particular, continuing to see high teens rate increases.

In aggregate, rate increases are exceeding loss cost trends. In retail P&C, we remain focused on some of the European motor portfolios, where, as we've commented before, we expect to put through further rate increases before target returns are reached. This is tracking very much as we expected. Life has had a very strong quarter, with strong new business growth up 23% and a welcome rise in the new business value added in CSM. With that, I'd be happy to take your questions.

Operator

We will now begin the question-and-answer session. Anyone who wishes to ask a question may press star on one on your touchtone telephone. You will hear a tone to confirm that you have entered the queue. If you wish to remove yourself from the question queue, you may press star and two. Participants are requested to use only handset while asking a question. The first question comes from the line of Andrew Sinclair, Bank of America. Please go ahead.

Andrew Sinclair
Managing Director and Head of European Insurance Equity Research, Bank of America

Thank you very much. 2 for me, please, both on Farmers. Hopefully you want to say, "Come back next week." So first was on the, on the acquisitions that you've made. Just can you give us an idea of what the BOP and net income benefit will be from, from those transactions? That's the first question. Second, it's just on the Farmers surplus. So clearly the acquisitions have made at 3 points the surplus, but 1.9 points loss in, in Q3. So I guess my question is: Is this enough? Yes, maybe action's being taken on the underlying, but, still a, a pretty tough time on the, the headline combined ratio for Farmers a nd, and I guess that'll take a bit of time to fix.

Do you think more actions will be needed? Thanks.

George Quinn
Group CFO, Zurich Insurance Group

Yeah. Thanks, Andy. So I'm not gonna ask you to wait till next week. So on the acquisition, I tried to be relatively clear with people today that, I mean, the way that we think of it, we see three different components. These are not the three entities, but it's the three blocks of business that we see as part of the acquisition. We've got an existing business, which essentially places risks that are outside of Farmers Exchanges risk appetite, they place that business with third-party insurers. They receive commissions for that. That business has been around for a long time. It grows quite rapidly. We're paying about 18x EBITDA for that business, and the value that we'd attribute to that of the entire purchase price is about $450-$460.

There's a tax attribute that we pick up as part of the deal. That won't appear in BOP, unlike the prior piece. So that will come through NIAS. It earns over the next 10 years or so, so you'll see the benefit. It's relatively modest, though, so we're talking about something that's around $50 million. Third part is new. So going back to the introductory comments, I mentioned that Farmers has been ... Well, I didn't mention this, but it was implied in the comments. Farmers has been trialing the ways in which they can try and capture more of the benefit of people who come for a quote but don't accept the Farmers offer. So that business is something that has started this year.

We expect that to be something that potentially will grow quite rapidly. The multiple on that is much higher, and I expect that to have a relatively immaterial impact on operating profit next year. But those are the three components that we're acquiring. On the surplus, is it enough? I mean, without me saying wait till next week, I mean, Raul will cover this in more detail. I think we, we've said several times this year that the... I mean, some of the key driving factors for the Farmers Exchanges surplus ratio, I mean, they're gonna be the turnaround in underwriting. I mentioned in the introductory remarks that we've seen sequential improvement.

To put it in context, the ex cat loss ratio towards the end of Q3, beginning of Q4, is about 10 points better than it was in the prior year. And in fact, even though I don't want to overemphasize this, in October, we have a two-digit combined ratio, although if we normalize for cats, it's probably just in three digits. So we think that all of that, plus the fact that the expense action that I think most of you are aware of, is something that was quite late in Q3 before it started, so it'll have a much bigger impact in Q4. And then other things such as some of the exposure management topics, I mean, they'll have a much bigger impact next year.

Our view, you'll see this next week, is shared by the exchanges, is that they'll be back in the target capital range next year with a combination of what we announced today and the turnaround that they're seeing on underwriting.

Operator

The next question comes from the line of Michael Huttner, Berenberg. Please go ahead.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Fantastic. Thank you. Can you just say what is the A, the benefit of the expense actions and numbers in BOP or however? And then the second, the way I, one of your wonderful colleagues explained this is to say you're strengthening the distribution of Farmers. And this last piece, which you say has an immaterial impact in 2024 on operating profit. Presumably, that will allow agents to get more income. Just wondered if you can give an idea of how much extra commissions they would have.

The way I estimate it, and maybe you can kind of complete these numbers, it's like a bit like Sudoku, I guess, is 3.5 billion is the current commission revenues of your roughly 11,000 agents or something. This deal, this kind of extra slice outside the Farmers Exchanges of premiums should produce around $100 million at a run rate, so it enhances their commissions by about 3%. And which is nice, but I'm kind of thinking, is there more to come? Anyway, there we are. Thank you.

George Quinn
Group CFO, Zurich Insurance Group

Thanks, Michael. So, having told Andy that I wouldn't say wait for next week, I'm gonna do a wee bit of that on this one. On the expense actions, Raul will cover it. They've executed on the expense reduction plan. It's material. He'll show you the figures next week, but you can expect it's very meaningful in the context of the overall ambitions of the exchanges. On the distribution topic, I don't do Sudoku, so you have me at a disadvantage. I mean, you highlight something that is one of the key drivers for the exchanges behind this.

I mean, we've talked already about the fact that one of the things the exchanges did, slightly earlier this year, was to change commission structures, to make them more in line with what the exchanges perceive the market to be. This additional step that we've talked about here, is a way of, trying to generate additional value, both for the agents, previously for the exchanges, and in future for us, through the acquisition we've announced. I haven't tried to do the math that you've done. I've been more focused on how much of the commission remains with us, as we looked at the valuation of it. So I can't give you a clear sense of what the benefit would be to an average agent....

I mean, it'll very much depend on, I mean, which markets they're in, how competitive Farmers is versus other peers. Is there something else to come on this? I mean, it's a new business line, so I'm sure that over time, the exchanges team will tweak it. But today, we've got a fairly clear view that, I mean, this primarily should be a benefit to the agents.

Mario Greco
Group CEO, Zurich Insurance Group

Michael, this is Mario. I'd like to add a point on the agents' commission. Now, the benefit that we have at this moment is that we will be able to manage the commissions to the agents, depending on how much business we want them to write or how many clients we want them to keep through the system. And this is quite important because ultimately we want to protect the margin fee at 7%, and so we want the business to be with the exchanges, not with alternative underwriting agencies. But we will manage it, and so the commissions are not fixed, and this gives us a clear lever to run the commissions and through the commissions to run the stream of business that we want to have here.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Perfectly said. Super. Thank you. Thank you, Mario. Thank you, George.

George Quinn
Group CFO, Zurich Insurance Group

Thank you.

Operator

The next question comes from the line of Peter Eliot, Kepler Cheuvreux. Please go ahead.

Peter Eliot
Head of Insurance Sector Research, Kepler Cheuvreux

Thank you very much. First one, are you able to give us any update on the German deal? I mean, I note the impact that you've flagged in solvency from the actions in Q4. But just wondering if there's anything else that you can say on the timeline. Very helpful. And then the second one, on the share buyback. I mean, the 100% payout ratio sort of suggests that this is a new policy. Are we supposed... I mean, I'm just wondering how much we're supposed to read into it.

Should we read into this as a one-off, or have we changed that we're probably gonna get a big update next week, but just really sort of wanted to understand where we are on the policy at the moment, what the policy is at the moment. Thank you very much.

George Quinn
Group CFO, Zurich Insurance Group

Yeah, thanks, Peter. So on the first one, no real update at this stage on the German deal. I mean, as you'd probably expect, BaFin is making sure that they thoroughly look at all the issues, particularly those that come from the Italian topic. We're working hard with the buyer to make sure that we can address any issues that have come up, but that process continues. But my guess at this stage is that approval of this will slip into next year, just given where we are in 2023. On share buyback, so apologies, but we're not making a commitment to increase the payout ratio to 100%. So that's there simply to give people guidance as to how we are thinking about the scale of what we'll announce in February.

But the capital management policy remains the same. So for us, 75% of net income, underlying net income, is the dividend. The remainder would go to support growth. And here, I mean, largely because of what I described in the introductory remarks, because we still have exceptional capital levels, I mean, we've invested quite a lot in growth, just in the last two weeks, with India last week, with the Farmers topic today. And that, in combination with the de-risking that we've done, we just don't need this level of capital to operate. We're well above any reasonable target operating range for capital. So not a change in policy. It was really designed to help people make a reasonable estimate of where we might end up in February.

Peter Eliot
Head of Insurance Sector Research, Kepler Cheuvreux

Yeah. Thank you very much, George. Could I just quickly follow up on that? I mean, I guess, you know, the solvency ratio has been very healthy for a long period. So I guess the question is, sort of why now? And I mean, you know, you are highlighting that having a high solvency wasn't the same as having a lot of excess cash. So just wondering what's changed now, really.

George Quinn
Group CFO, Zurich Insurance Group

I mean, probably the passage of time, plus, I mean, if you look at some of the things that we might have had expectations for the use of capital through the course of this year, I mean, we've seen assets trade at levels of return that we could not accept, given our targets. So I think that's probably given us a clear message that some of the things we wanted to do are less likely in the short term. So I think it's a combination of those two things.

Peter Eliot
Head of Insurance Sector Research, Kepler Cheuvreux

Okay, great. Thank you very much.

Operator

The next question comes from the line of Andrew Ritchie, Autonomous. Please go ahead.

Andrew Ritchie
Partner Insurance Analyst, Autonomous

Oh, hi there. Just wanted a sort of sense as to how to think about the sort of earn through of margin on commercial and retail. The message I think previously was, we're continuing to see decent rate in commercial above loss cost, and that will trend through into ongoing modest improvement in commercial margins, but also allowing us a bit of room to build some buffers. I'm assuming that message is unchanged or maybe you've got incrementally more constructive. And on retail, it was to start to expect an improvement in the second half of this year. Is that pushed out slightly? Maybe just compare and contrast commercial retail margin trajectory would be useful. Second question is a very short one.

Just curious, was there a competitive auction by Farmers for the businesses they're selling to you? Thanks.

George Quinn
Group CFO, Zurich Insurance Group

... So on the first two, where are we on commercial? So if you look at commercial trends in Q3, they're not identical to where we were at Q2, but they're very much in the same ballpark. Same for loss cost trends. So the overall message that we've given on commercial previously is unchanged. So I think you'll see some of it come through margin, and it allows us to be a bit more cautious around some of the loss picks in a few lines of business. So no real change there. Retail, retail, if you look at the... I mean, mainly a European topic for us, mainly a motor topic.

If I look at the key markets, which for us are gonna be Switzerland, Germany, to a lesser extent U.K., lesser extent, Italy and Spain, the major markets continue to improve. So we're seeing price and excessive loss cost trend. I'm still expecting to see sequential improvement. I mean, weather may have some impact in Europe, so if I look at the performance of the businesses in Europe in Q3, I mean, I can see improvement in attritional, but the smaller weather events, of which there are quite a few, I mean, they have a slight negative impact at Q3. I don't expect that to continue into Q4. So I don't think we're on a different path from the one that we thought we were on at the beginning of the year.

Of course, that means we still need to see significant rate movements, come the start of next year. On the process for the sale, I mean, that's really a question for the exchanges. I mean, they decide, it's their assets, so they decide how they approach this. They have their own advisors, but I can't tell you what process they've been through to determine how they approach this sale process with us or with anyone else.

Andrew Ritchie
Partner Insurance Analyst, Autonomous

Okay, thanks.

Operator

The next question comes from the line of Will Hardcastle, UBS. Please go ahead.

Will Hardcastle
Equity Research Analyst, UBS

Oh, hi, everyone. Thanks for taking the questions. First one is, I guess, just to follow on there on the directions of travel on P&C's that you provided. Where would you most like to deploy the capital today between commercial or retail and maybe splitting out some geographies? It still sounded a bit like commercial from what you're saying. Second one, can you provide what recent average rate filings have been on performance? It sounds like the only real moving part we need to consider from a Zurich perspective here is the Farmers Exchanges premium growth now. Would you completely remove the risk here of further quota share expansion or potential fee percentage reduction? Thanks.

George Quinn
Group CFO, Zurich Insurance Group

Thanks, Will. So, if you have a choice between commercial or retail at current returns, commercial all the time at the moment. I mean, there'll be a point in the future where that may not be true, but the gap in return on capital is still substantially in favor of commercial. You need to be careful by line of business, geography to some degree. U.S. market is still the more attractive. Property is the one that's showing the highest rate trends. But, I mean, even things like liability, maybe not so much excess, but liability where the price increases are not quite as high as we see in property, returns continue to be very attractive. If you look at commercial overall, probably workers' comp still offers the highest returns on capital.

On rate filings, I don't have an update I can give you immediately, so we'll come back to you with that, or maybe we'll get Raul to answer that for you next week. I think from a Zurich perspective, of course, the key dynamic is premium. That's what drives fee income for us. As we enter into next year, and again, you'll hear more of this, I hope I haven't presented Raul's entire deck by the end of this presentation. But once he's been through what's happening around rate, what's happening around risk appetite, risk tolerance, particularly for cat exposure in the U.S., I mean, you'll see that these two things we expect next year will largely offset each other. And that will give the exchanges a much better foundation to build from.

On the quota share, at this point, I don't expect to participate further in the quota share beyond the levels that we've currently reported. But I don't yet know precisely where Farmers is in that process, so I can't entirely rule it out, but I don't think it's the likely outcome. Farmers exchanges have been taking the reinsurers through their plans, so I think they have good insight into what the exchanges intend to do. And I think both the exchanges and we would hope and expect that their reinsurers would reflect that in their appetite on the quota share. But that remains to be seen.

Will Hardcastle
Equity Research Analyst, UBS

That's great. Thanks.

Operator

The next question comes from the line of William Hawkins, KBW. Please go ahead.

William Hawkins
Director of Research, KBW

Hello, all. Thank you very much. George, again, on the Farmers transaction that you've done today, just help me. I'm not sure if I'm thinking about it right, but how many agents have you actually acquired in this transaction? And what is that adding to what you consider to be the base of agents that Zurich itself currently has? I'm assuming this is kind of going from zero to something. And then on the Farmers side, again, how many are you losing against what sits in Farmers? I'm trying to get a feel for the physical proportionality of how that distribution is shifting. I appreciate it's probably small, but I'd like to get a feel. And then secondly, could you talk a little bit about crop profitability, please?

You know, we know we had a bad year last year. We were hoping for an improvement. I think we were optimistic about a good improvement to the first half. I'm not really up to date with where we are by the nine months. So how are we feeling about crop, please?

George Quinn
Group CFO, Zurich Insurance Group

... Yeah, great. Thanks, Will. So on the first question, the answer to both questions is relatively straightforward, zero. So essentially, what the two businesses do is they act as brokerages for the existing exclusive agents. So it's not a new agent sales force. In the case of the first business that I described earlier, it's an existing flow that comes from the exclusive agents to the broker and then to a third party insurer. And for the new piece, again, it will come from the exclusive agents to the broker and then to another third party insurer. So no agent gain, no agent loss as part of this. It creates a new potential commission stream for both the agents and for this business that we acquire.

On profitability, I mean, it looks as though it'll be slightly weaker than we would've planned. Our price and yield are both down. We would still expect to make an underwritten profit in this business. It should be improved over the prior year. But it certainly won't be as good as it was two years ago when we had a 92%, but it's gonna be a bit higher than the 94% that we would ordinarily assume.

William Hawkins
Director of Research, KBW

Super, thank you.

George Quinn
Group CFO, Zurich Insurance Group

You're welcome.

Operator

The next question comes from the line of Dominic O'Mahony, BNP Paribas. Please go ahead.

Dominic O'Mahony
Equity Research Analyst, BNP Paribas

Hello, folks. Thanks for taking our questions. So just, just firstly on the acquisition, I just want to get a sense from you folks, whether the, whether the acquisition of the broker businesses is sort of opportunistic because it's something owned by the Farmers, and Farmers needed to raise capital, and, you looked at the assets and, and you thought they were attractive. Or, or whether actually, more broadly speaking, you like the brokerage or, or broadly distribution segment, in, in the, in the U.S. and in the U.S. retail space. Could we, could we expect more acquisitions in this area, potentially even sort of plugging into Farmers to, to bring new business, or, or is it just an opportunistic situation? And then secondly, on India, very interesting, acquisition. I suppose this is market entry.

Should we expect more capital deployment into this business as it grows? I mean, clearly, India is a big place with a potentially very large market and opportunity for you. You're going to be the majority owner, I think, once you complete the second tranche. Or do you think actually this is gonna be basically well capitalized, and you can leave it to get on with it, and it won't require any more investment from the group?

George Quinn
Group CFO, Zurich Insurance Group

Yeah, great. Thanks. Thanks, Dom. So on the acquisition of the broker entities, is it opportunistic? I guess it's partly pragmatic. So I mean, the exchanges have an asset here that they've been able to monetize in this transaction with us. It was their decision to offer it up. But again, given our general affinity for fee-based businesses, it's something we like. In terms of, I mean, further transactions, I mean, I think in terms of a general concept, if we could find ways to expand fee-based businesses, we would. I think it's slightly tricky here because, I mean, these entities tend to exist inside existing insurance companies. So lately, you'd have to go buy it from another carrier in the U.S., which feels ...

If we're gonna buy something that looks a lot like this, it feels less likely to me. But the general theme of building up a fee base is a good one, I think. On India, we're actually 51% owner from the first step of the transaction. And the way we've scaled this, we've anticipated quite a bit of the expected capital requirements in the first few years of this. I mean, honestly, hopefully, before too long, the team will come back and ask for more capital support from the group, but I don't foresee that in the near or medium term. The price is calibrated, and the way the proceeds are allocated to the business reflects some of that expectation of growth.

Dominic O'Mahony
Equity Research Analyst, BNP Paribas

Great. Fair question.

George Quinn
Group CFO, Zurich Insurance Group

Thank you.

Operator

The next question comes from the line of Ismael Dabo, Morgan Stanley. Please go ahead.

Ismael Dabo
Equity Research Analyst, Morgan Stanley

Hi, guys. I have a really quick question. So I'm trying to figure out the components of the brokerage exchanges. So basically, there's an existing business that places risks outside of the Farmers' appetite. I'm trying to figure out what types of risks that may be, just high level. And then additionally, there's the other component, which you guys mentioned, of, like, the 7 million missed customer quotes. I'm curious why that is. So, you know, what would have driven that, like, the quotes that were not taken up? Is it more of like a rate related, or is it coverage related? Just hoping you could provide some more color there.

Additionally, our next question would be: so as far as, like, the capital management, basically, it seems like the philosophy hasn't changed, which is 75% payout ratio, first in allocating capital growth where you see it, and then it's the share buybacks. What I'm trying to figure out is, if there's no areas for growth next year, what is the sustainability or the propensity to do more buybacks? I don't see many changes to that capital level over the next year or so, so just trying to figure that out just a little bit more.

George Quinn
Group CFO, Zurich Insurance Group

Yeah, great. Thanks, Ish. So from a Farmers Exchanges perspective, so what drives the second part of the first part of your question? So I mean, there will be a number of different topics. I can't give you a breakdown, but it will be price, it will be coverage, it will be exclusions, it will be convenience. There'll be a whole bundle of things drive it. I mean, in valuing this part of the transaction, I mean, as you can imagine, we've assumed very modest penetration rates. But with such large numbers, and having a process in place to try and capture it, that we think there is a significant opportunity here.

The first part of the first question, what kinds of risks are these, the risks are outside of Farmers Exchanges' appetite? I mean, a classic example would be coastal home. So as you can imagine, there's quite a bit of demand for that type of coverage. It's got a risk profile that would be inconsistent with the Farmers Exchanges ambitions for cat exposure. But there are obviously a number of specialist insurers have got appetite for this, and will pay previously, the Farmers Exchanges, and now the businesses that we've acquired, for originating this for them. On capital management, I mean, overall, I guess what I'm trying to signal is I don't think we're doing something different today from what you've seen us do in the past. The...

I mean, Peter asked a few questions about kind of why, why today? Why not yesterday? I mean, for us, I mean, we have an exceptional level of capital. I mean, we prefer to deploy the capital for growth, because if we can grow earnings, we can grow dividend, and we think that's job number one for us. I don't want people to think this is a commitment to a new policy, that this will be a regular feature annually of what we do. I mean, we make a very significant commitment on the regular capital return in the form of dividend, which leaves us some flexibility to support inorganic growth, but it's not a huge amount.

Over time, I would expect that what you've seen over the past few years is a pretty good gauge to what the group will do in future. So preference for growth, occasionally, when that's not available and we have very high capital levels, we will look at alternative methods of deploying the capital, like the one we've announced today.

Ismael Dabo
Equity Research Analyst, Morgan Stanley

Great. Thank you.

Operator

As a reminder, if you wish to register for a question, please press star and one on your telephone. The next question comes from the line of Vinit Malhotra, Mediobanca. Please go ahead.

Vinit Malhotra
Equity Analyst, Mediobanca

Yes, hi. Thank you, George. So many of my questions have been addressed, but just one or two, if I can come up with. One is life. I mean, there's a big swing in the quarter in this new business CSM. I think it was -10 at one end, +6 at nine months. So huge swing here. Is there anything to flag which looks unofficial? I mean, you did say in your intro it was a good quarter. So that's life. Second thing is just on Germany, and I'm trying to ask this in as sensitive way as I can. Is there... I mean, are there any risks to this transaction as such?

Maybe the answer is very simply, we don't know, or it's very low, and I'm happy with that, but just thought I'd ask anyway, because it is something that is coming up, when I talk to people. Thank you.

George Quinn
Group CFO, Zurich Insurance Group

Yeah, thanks, Vinit. So, on the first one, if you look at the drivers, and particularly for the CSM component, in the second half, I mean, partly Latam. I mean, most of the Latam growth actually ends up being in PAA, rather than CSM. So the joint venture business has a relatively modest positive impact on CSM, but is a big driver of the short-term piece of the life business. I mean, actually more Asia. So if you look at what we're doing in Australia and Japan, both of those markets have been a strong contributor, for different reasons. So Australia, the team have been doing good work on the group site. So they've been successful in some of the tenders that we've seen in the first half of the year.

That has benefits. So I'm not sure I'd call it one-off, but it's lumpy. So it's important to be aware of that. And then the second thing is in Japan, we've had a business for a long time that's been very focused on whole life cancer. We added whole life medical to that about a year ago. And I mean, that book has started to season, the distributors pick it up more and more, and that's a reasonably significant contributor to what you've seen in Q3. So mainly Asia, but partly also Latam.

Vinit Malhotra
Equity Analyst, Mediobanca

Oh.

George Quinn
Group CFO, Zurich Insurance Group

On the approval process for the transaction in Germany, yes, there are risks. I think if you look at where we are today versus where we were when we started the process, there's obviously some things that have happened that would cause regulators to take a closer look. And as you would expect, BaFin is having a very thorough look at this. I know equally that we and the buyer here are trying to be as responsive as we can be to BaFin's questions and comments. I still hope and expect that we'll get to the finishing line, but it's obviously going to take longer than I expected.

Vinit Malhotra
Equity Analyst, Mediobanca

Okay. Thank you. Thanks a lot.

George Quinn
Group CFO, Zurich Insurance Group

Thank you.

Operator

The last question is a follow-up from Michael Huttner, Berenberg. Please go ahead.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

... Thank you so much. So I had two. So the first one is on your own reinsurance, and the second one is a very technical one, just the moving parts of solvency, which are kind of still yet to come. Maybe you could just list them. On the renewal, so my guess is you had 6% nat cats in Q3, which is a bit higher than you would normally run with. And my guess is the reinsurers are picking up part of this. So my question is, how much should we kind of pencil in for higher reinsurance costs going forward or lower reinsurance cover? How do you look at it? And on the solvency going forward, I've got so many moving parts, and I've...

I'm losing track, so I just wonder if you could just list them. And so if I count India, the life back book deal in Germany, which is a negative and becomes a positive or something, the potential buyback, and, and of course the, the transaction with the, exchanges, but anything else? Thank you.

George Quinn
Group CFO, Zurich Insurance Group

Thank you, Michael. So, it's difficult to answer the first question. So if I look at reinsurance protection, in particular on nat cat, and I think you've heard me say this before. On the cat towers, which essentially is the only real form of cat protection we have in the book. Our reinsurers have never had to pay a claim on this piece. Given what we're doing on nat cat and risk reduction, I think they get further away from the risk rather than closer to it. So, to be honest, I don't know what the outcome is gonna be on renewal, but I don't expect to have to pay more on January 1.

Now we'll see how the negotiations go through the end of the year, and we can discuss it again in February. But, we think that the, the pricing that, that we're supporting, on a risk-adjusted basis is actually quite attractive, and we would hope reinsurers would be willing to support that. But it's a, it's a market. We'll have to see where it lands. On solvency, I, I don't think you've missed anything. I think you've picked up all the, the key points. Of course, we'll have whatever the, the market experience is in Q4. But the key things that you've listed around, buyback, the acquisitions that we've previously announced, I mean, these are the key, drivers of solvency as we, complete those transactions and execute on the buyback.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

I was hoping you'd give us some numbers. Maybe that's a bit cheeky.

George Quinn
Group CFO, Zurich Insurance Group

It's a bit cheeky. So sorry, Michael. I mean, obviously, the fact that we're signaling the intention to do a buyback is a sign that we're very confident we're gonna remain well above the capital floor levels or anything close to it that we've previously announced. But of course, the combination of the transactions plus the buyback will take some of that excess down, but that's a deliberate decision.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

I'll ask. I was still hoping for some numbers, just even on, you know, reminder of India and the transaction, you know, the brokerages and all that.

George Quinn
Group CFO, Zurich Insurance Group

Yeah, yeah. I apologize-

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Just simple stuff. Sorry, sorry.

George Quinn
Group CFO, Zurich Insurance Group

I misunderstood the question. I thought you were looking for... You're looking for the individual pieces.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Yeah.

George Quinn
Group CFO, Zurich Insurance Group

The IR team can give you that straight after the call.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Mm-hmm.

George Quinn
Group CFO, Zurich Insurance Group

That's not a state secret.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Great. Thank you.

Operator

Ladies and gentlemen, that was the last question. I would now like to turn the conference back over to Mr. Jon Hocking.

Jon Hocking
Head of Investor Relations and Rating Agency Management, Zurich Insurance Group

Thank you all for the questions. If there's anything outstanding, then please just get in touch with me or one of the IR team, and we look forward to seeing many of you in London next week. Thank you.

Operator

Ladies and gentlemen, the conference is now over. Thank you for choosing Chorus Call, and thank you for participating in the conference. You may now disconnect your lines. Goodbye.

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