TELUS Corporation (TSX:T)
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Apr 29, 2026, 10:40 AM EST
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AGM 2021

May 7, 2021

Good good morning, and welcome to the TELUS twenty twenty one Annual General Meeting of Shareholders. I would like to introduce Dick Auchinlek, chair of the board. Please go ahead. Thank you, Fredrik, and good morning, ladies and gentlemen. Welcome to the twenty twenty one annual general meeting for TELUS. I'm pleased to be your chair for this hundred and thirtieth meeting, the shareholders of TELUS. I'd like to begin by acknowledging that I'm calling in today from the traditional and unseated territories, the Esquimalt, Songhees, and Wissanich peoples whose historical relationships with the lands continue to this day and where I have the opportunity to live with my family. We acknowledge that TELUS' work spans many indigenous territories and tree areas. For those attending this meeting, I also want to acknowledge the indigenous territories and lands on which you are living and working. Once again this year, to ensure the health and safety of our shareholders, team members, and communities, and in response to the COVID nineteen pandemic, we're using the power of technology to enable you to attend our annual meeting in a virtual format via a live webcast. This format allows all shareholders and appointed proxy holders from any location to attend, participate in, and vote at the meeting. Guests are also welcome to attend and listen to our meeting. As well, I'd like to note that this meeting is available in French, and the simultaneous French translation is offered. Please press the French button on the top right corner of your screen to change the presentation slides and listen to the French translation. TELUS is committed to keeping our customers and communities connected to what matters most. We're excited to be leveraging our world leading technology today to stay connected with you, our shareholders, as we all help to keep each other safe and adhere to the physical distancing guidelines in place across Canada and internationally. I'm joining you from Victoria, British Columbia. Andrea Wood, our chief legal and governance officer, is joining us from Toronto, Ontario, and Darren Antwistle, our president and CEO, is joining us from Vancouver, British Columbia. And, of course, our shareholders and guests are calling in from all across the country and, for that matter, the world. As the global leader in social capitalism, TELUS is leveraging our technology and culture to create remarkable outcomes and making a meaningful difference in our communities. Our commitment to social capitalism is driving our consistent financial and operational success and enabling the positive impact we're making across the communities we serve. We are dedicated to supporting all Canadians, including the most marginalized in our society, to ensure they remain connected to the people, information, resources, and health services they need to navigate the challenges of the COVID nineteen pandemic. I'm very honored to be part of a company that embraces social capitalism and uses its core and emerging businesses to serve a greater social purpose that benefits all our stakeholders, from our shareholders, customers, and team members to the most marginalized in our society now more than ever. I'm also very honored to be part of a commit company that is committed to fostering a diverse and inclusive culture. And as TELUS' chair, I'm particularly proud of the diversity of our board. In 2013, to ensure that we prioritize the recruitment of diverse candidates to our board, we adopted a board diversity policy. We believe that cultivating diversity enables our board to benefit from a broader range of perspectives and relevant experience that better reflects our customers and the communities we serve. Over the past eight years, we've regularly enhanced the policy and our diversity targets, most recently in November 2020. This latest update established specific representation goals for women and men, visible minorities, and indigenous peoples. I'm pleased to note that with the 14 nominees standing for election today, we have will have surpassed our new diversity targets. After today's meeting, assuming that the shareholders elect them as directors, 46% or six of our independent directors are women, and three members represent a visible minority or are indigenous. Now I'd like to formally introduce the people helping me to conduct this meeting today. The first is Darren Entwistle, our president and chief executive officer and heartfelt champion of our global leadership and social capitalism. Also helping me today is Andrea Wood, our chief legal and governance officer, and Andrea will be acting as the secretary of this meeting. As well, we have Christopher Main with us, our associate general counsel and assistant corporate secretary. Chris will be acting as our moderator with respect to any questions you may have. Now before we begin, please read the cautionary statement on the screen. Today's meeting will will contain forward looking statements, and these are based on assumptions and subject to risks, including those described in our public filings. Now before we proceed with the business of the meeting, let me turn the call over to Darren, who has a few remarks. Thanks, Dick, and good morning, everyone. In a year like no other, your company has leveraged our world leading networks in combination with our long standing customers first culture and human compassion to answer the challenges of the global health emergency. By way of but one example, TELUS has dedicated 150,000,000 to support frontline health care workers, businesses, families and senior citizens, customers and communities through the COVID nineteen crisis and beyond. In addition, we continue to demonstrate our commitment to improving the health outcomes of Canadians through our virtual care solutions and our support of provincial vaccine programs. Earlier today, I shared a special letter highlighting these and many other impressive initiatives undertaken by our TELUS team over the past fourteen months. I hope you read these contributions with a sense of great pride in your company and its social purpose exemplified by our employees and our retirees. Indeed, our team's dedication to our social purpose has earned us the loyalty of our customers and communities alike, while also driving industry leading results. Notably, in 2020, your company delivered industry leading customer growth in wireless and wireline with 777,000 new clients. Your company delivered industry best customer service with churn rates of less than 1% across both our wireless and wireline businesses. And finally, your company delivered industry leading consolidated operating revenue and EBITDA growth, making TELUS the only national telco to report positive EBITDA growth for the year. As a further testament to our team's success in providing a world leading connected experience, TELUS continues to earn global recognition for network excellence from independent third party organizations such as UK based OpenSignal, Canada based Tatella, and as well from U. S.-based Ookla, JD Power and PCMag. At a time when the human connection is more important than ever, our award winning broadband networks are supporting Canadians in working and learning remotely, applying for critical government resources, receiving vital medical care, and staying connected to family and friends. I wanna take this opportunity to thank TELUS' engineers, technologists, and technicians who build, maintain, and evolve these networks for the betterment of our customers, communities, and country. Your company remains committed to elevating our performance in the years ahead as exemplified by our strong first quarter results announced earlier today. These include industry leading customer growth of 145,000 new client additions, industry leading customer loyalty with churn rates of less than 1% across mobile phone, Internet, optic TV, residential voice and smart home security. And these results include industry leading consolidated revenue growth. These are but a few of our team's notable achievements to begin the year. In the first quarter, we also completed the successful initial public offering of TELUS International, representing the largest technology IPO in the history of the TSX. This was a monumental achievement for our team, establishing a market capitalization for TELUS International of more than $10,000,000,000 and exceeding the $8,000,000,000 market capitalization of TELUS back in 2000 when we first embarked on our national growth strategy. Jeff Purit and the TI leadership team will hold TELUS International's inaugural Annual General Meeting on May 27, where they will highlight the team's many accomplishments in respect of driving outstanding operational and financial results and fueling our leadership in social capitalism on a global basis. Your company continues to deliver world leading results for the stakeholders that we serve, and they are many. Indeed, since the beginning of 2000 through to early twenty twenty one, TELUS generated a total shareholder return of 600%, more than double the return for the S and PTSX index and dramatically overshadowing the MSCI World Communication Services Index return of 56%. Impressively, TELUS' total shareholder return has surpassed the TSX every year over the course of the past one, three, five, ten, fifteen and twenty years by an average of 101%. Moreover, since 02/2004, we've returned $20,000,000,000 to shareholders, including over $14,000,000,000 in dividends, representing some $15 per share. Throughout an unprecedented year, our ability to do well by our customers and investors and do good in the communities where we live, work and serve has had a profound impact on the lives of citizens worldwide. In 2020, TELUS gifted $85,000,000 to charitable organizations. This represents 5% of our 2020 pretax profits, more than any other Canadian company. Since February, our TELUS family has contributed $1,300,000,000, including one point six million days of volunteerism, striving to make the world a better place. In addition, your company has paid more than $46,000,000,000 in total tax and spectrum remittances to our federal, provincial, and municipal governments since February, supporting economic, educational, cultural, environmental, and health opportunities for our fellow Canadians. We are progressing through 2021 with our typical sense of purpose as reflected in our annual social impact and financial targets displayed on the slides. These objectives will be buttressed by our highly differentiated asset mix in combination with a strong balance sheet to support sustainable long term growth and will be enhanced by our accelerated broadband network investments. In this regard, your company is amplifying our broadband build program with a $54,000,000,000 investment in new communications infrastructure and operations through 2024. These investments exemplify our time tested growth strategy and social capitalism thesis in action as we continue to leverage our world leading technology to enable critical connections and opportunities for our customers and our communities. In this regard, we invite you to join us in our volunteering. Join us in our philanthropy and our social purpose pursuits throughout our annual TELUS Days of Giving. Working collectively, we have the power to lift up our communities and make an incredibly positive impact on the lives of those who need our support the very most. Together, let's make the future friendly. Thank you. I now invite Andrea to review today's agenda and outline some procedural matters. Andrea, over to you. Thank you, Darren. Good morning, everyone. As outlined on the agenda, we have a few business items to cover today. In addition to tabling our financial statements, there are four motions that we will be voting on. Once all of the motions have been voted on, we will announce our preliminary voting results, and the legal business of the meeting will officially come to a close. If you have any comments not related to the business of the meeting, please save them until after the meeting. At that time, we will have our question and answer session. We would be pleased to answer your questions. Let us now turn to the meeting procedures. I'm pleased to advise that we have the necessary quorum. The preliminary scrutineers report indicates that approximately 52.51% of the shares are represented here today at this meeting. I will add the final scrutineer's report to the minutes of the meeting when available. We have also received a declaration of mailing from Computershare confirming that it sent notice of today's meeting to all registered holders of Telus shares as well as the notice advising them that the information circular was available for viewing or downloading on the Internet. I'm tabling the declaration and will add it to the minutes of this meeting. Now let me turn the call back to you, Dick. Thank you, Andrea. I declare this meeting to be properly constituted. I would now like to appoint Olivia Craven and Jennifer Oliver, representatives of Computershare, as the scrutineers for this meeting. Let me now introduce you to the 12 board members standing for reelection and two new nominees. All 14 nominees are attending this virtual meeting, and their biographical information can be found in our information circular. I'm honored to serve as chair of the TELUS board, and I've already introduced Darren Entwistle, our CEO. Our other nominees include Ray Chan, Lisa DeWylde, Tom Flynn, Mary Jo Haddad, Kathy Kinloch, Christine McGee, the honorable John Manley, David Mowat, Mark Perrault, Denise Pickett, and our two new nominees, Hazel Claxton and Sean Willey, both of whom are standing for election to the TELUS Board for the first time today. A warm welcome to you both. Now let's proceed with those matters that require a vote at this meeting. Andrea, would you please explain the voting procedures that the shareholders are going to be following? Yes. Thank you, Dick. Voting on the four resolutions will be conducted by an online poll, which I will explain shortly. But first, I'd like to table TELUS' audited annual financial statements for the year ended December 31, which are included in the 2020 annual report. These were made available to shareholders in April. Additional copies are available by sending an e mail request to our Investor Relations department at irtelus dot com. Now let me explain some of the basic features of our virtual meeting platform and how you can vote at our meeting. When you're logged in today, either as a shareholder or a guest, you should see the information screen displayed. Here, you can view information about TELUS and ask questions. To see our slide presentation while you're listening to the webcast, simply click the broadcast item excuse me, the broadcast icon or the arrow. Again, this year, we are using the Lumi Virtual Meeting platform. This platform has online voting for the items of business to be voted on today. Only registered shareholders or validly appointed proxy holders may vote on the four items of business. We have asked Eric Poole, a proxy holder, to make motions today. This is intended to make the meeting flow more smoothly. When the chair declares the poll is open, you will see a voting icon on your screen, and the resolution wording will be displayed. To vote, select one of the voting options. Your response will be highlighted. A confirmation message will appear to show that your vote has been received. To change your vote, simply select the other voting option. If you would like to cancel your vote, please press cancel. In order for your vote to be properly recorded, it is important that you remain connected to the Internet at all times. If you are not connected, your vote will not be recorded. Dick will open the poll on all four items of business at the same time. This will give you ample time to vote while he introduces each resolution. He will remind you of your choices for each item. After the last item of business, he will provide a reminder for you to input your vote if you have not already done so before the polls close. Now let me explain the procedure for asking questions. Note that only registered shareholders or validly appointed proxy holders are permitted to ask questions. When you wish to ask a question, please select the messaging icon and type your question within the chat box at the bottom of the messaging screen. Click the send button, and you should receive a confirmation that your message has been received. We ask that shareholders and proxy holders to please be brief and concise and address only one topic per question. If you have a question related to the resolution that is being discussed, please submit it at that time. Once shareholders and proxy holders have had reasonable opportunity to express their views both for and against the matter in the interest of keeping to our schedule, Dick may end the discussion. If you have a general question that is not related to the resolutions, please wait until after the formal business of the meeting to submit it. Chris will be monitoring all questions submitted and will relay them to Dick. If there are many similar ones on the same topic, Chris may pick one or he may summarize the nature of the questions. All shareholder questions are welcome. However, we will not address those that are irrelevant to the business of the meeting or to TELUS' operations, that are related to nonpublic information about TELUS, or that are derogatory to individuals or otherwise offensive to third parties. Any questions that are personal in nature or related to customer service will be directed to a representative who will be in touch with you by email after the meeting. New this year was the ability for registered shareholders to submit questions prior to today's meeting while they voted their shares electronically through the investorvote.com website. Any questions that cannot be answered today due to time constraints will be answered and posted on telus.comagm. The questions and answers will be available after today's meeting and will remain online for one week. We will now turn to the first item of business to be voted upon. Dick, over to you. Thanks, Andrea. I will now open the polls for the all four items of business. Please feel free to vote while I'm speaking on each of the items. The first voting item is the election of directors for the upcoming year, and the board has set the number of directors at 14. The 14 nominees I listed earlier in this meeting represent a diverse cross section of experience and background. They've all agreed if elected at today's meeting to help direct the future of TELUS for the next year. Further to our advanced notice requirements for director nominations, Andrea has advised me that no additional nominations for election as directors were received. May we please have a motion for the nomination of these 14 individuals? Thank you. I move that the 14 individuals nominated in the information circular be elected as directors of the company to hold office for the ensuing year. Thank you, Eric. And, Chris, are there any questions on the election of directors? There are no questions, mister chair. Thank you, Chris. For the election of directors, you will see the names of all 14 nominees. Please scroll down to ensure you voted on all 14 nominees. To cast your vote for a nominee, please select four. And to withhold your vote from a nominee, please select withhold. The next item of business is appointment of the auditors for the ensuing year. The recommendation to reappoint Deloitte LLP was made by the audit committee of your board and supported by the board. May I please have a motion for the appointment of the auditors? I move that Deloitte LLP chartered professional accountants be appointed as the auditors of the company for the ensuing year at a remuneration to be fixed by the directors. Thank you, Eric. And, Chris, are there any questions on the appointment of auditors? Yes, mister Gerard. We have a question from Mark, who asks why did TELUS choose Deloitte as auditor? Thank you, Chris. Deloitte's been our external auditor since 02/2002. They they were last reappointed at our twenty twenty annual meeting when 99% of shareholders voted in favor. And throughout the year, our audit committee reviews the performance of Deloitte based on agreed upon audit quality indicators and is very satisfied with Deloitte's performance. And based on the recommendation of the audit committee, the board has recommended that the shareholders vote for the appointment of Deloitte as our auditors until the next annual meeting. Let's now turn to the motion to appoint auditors. To cast your vote for the auditor's appointment, please select four. And to withhold your vote, please select withhold. The next item in business is a motion to approve on an advisory basis our approach to executive compensation. Our compensation program strongly links executive pay to actual performance and it aligns compensation with corporate success and shareholder value. Additional details of our executive compensation program can be found in our information circular, which was made available to shareholders in April. We do value your direct feedback on the company's executive compensation approach, and the board will consider the results of this vote when evaluating future compensation policies, procedures, and decisions. This resolution must be passed by a simple majority of the votes cast by the holders of shares. May I please have a motion to approve on an advisory basis our approach to executive compensation? I move that the shareholders accept on an advisory basis the approach to executive compensation disclosed in the company's information circular delivered in advance of the twenty twenty one annual general meeting of shareholder. Thank you, Eric. Chris, are there any questions on the advisory vote on executive compensation? There are no questions, mister chair. Thank you, Chris. To cast your vote for the say on pay resolution, please select for. And to vote against this resolution, please select against. Next item business is a motion to approve the TELUS's director's deferred share unit plan as well as the TELUS common shares issuable from treasury in settlement of the deferred share units thereunder. The DSU plan is a long term incentive plan that awards deferred share units that are pegged to the value of TELUS common shares. The DSU Plan was established to enable non employee directors to participate in the growth and development of TELUS and to align directors' interests with those of our shareholders. The DSU plan was amended by the Board, subject to shareholder approval, to allow payments of benefits under the plan in the form of newly issued shares, and this amendment requires shareholder approval. Additional details of the DSU plan can be found in our information circular, which, as mentioned earlier, was made available to shareholders in April. This resolution must be passed by a simple majority of the votes cast by the holders of shares. May I please have a motion to approve the amended DSU plan? I move that, one, the TELUS directors deferred shared unit plan and the shares issuable from treasury thereunder be approved. And two, the issuance of shares in respect of 929,105 deferred shared units held by directors as of the date of the 2021 information circular be ratified. Thank you, Eric. Chris, are there any questions on the DSU plan resolution? There are no questions, mister chair. Thank you, Chris. To cast your vote for the DSU plan, please select for. And to vote against this resolution, please select against. We'll now continue with voting. If you've not already done so, please vote on all four AMs of business. I'll give you some additional time here to finalize your vote selections. I declare the poll closed on all four items of business. Thank you. The scrutineers will now tabulate the results, and we will disclose the official voting results shortly after this meeting. However, based on the proxies we've received to date, we can now confirm the results of your votes today. On the first motion, the election of directors, I declare that the 14 nominees listed in the information circular are elected. On the second motion, the appointment of auditors, I declare that Deloitte LLP has been appointed as the company's auditors at a remuneration to be fixed by the directors. The third motion regarding the company's approach to executive compensation has been passed. And on the fourth motion, the approval of TELUS directors' deferred share unit plan and shares issuable from treasury, that motion has also been approved. A copy of the scrutineer's report with the tabulated results will be available upon request after the meeting. The official results of the meeting will be available on sedar.com and on telus.com following today's meeting. Now that we've completed the formal items of business for this meeting, I declare the meeting terminated. I will now move on to the question and answer session. If not all done already, I invite shareholders and proxy holders to submit their questions online. As Andre noted earlier, you can select the messaging icon on the bottom of your screen and type your question or comment in the chat box at the bottom of your messaging screen. Please remember to press send, and you should receive a confirmation that your question has been received. We've scheduled twenty minutes for our question and answer session. If we are unable to answer all your questions pertinent to the meeting during the scheduled time, we will answer them in writing on telus.com/agm. We will post all questions and answers at the same spot as soon as we can, and they'll be available for one week following posting. With that, let's have the first question, Chris. Mister chair, we have a question from Nancy who asks, what are TELUS' board diversity targets, and do you plan to add targets about disabilities? Thanks, Nancy. As I mentioned in my earlier remarks, we're totally committed to fostering a diverse and inclusive culture at TELUS and to increasing the presence of underrepresented groups, including people with different physical abilities on our board and throughout our organization. We believe in diversity not just because it's the right thing to do, but because it's it's good business. By leveraging different perspectives and ideas, we'll make better decisions and be more productive and innovative. We look for diversity across many dimensions, including ethnicity, race, gender, physical ability, religion, sexual orientation, gender identification, and age. Diversity can also extend to work experience, geographic background, socioeconomic background, and diversity of political thought. As I mentioned earlier, we first adopted a written board diversity policy in 2013 to ensure that our board possesses the diverse qualifications, skills, and expertise that are relevant to our business and will allow the board to fulfill its mandate. Since then, we've regularly enhanced that policy, most recently in November 2020. For now, we've chosen to adopt targets focused on gender diversity and representation of members of visible minorities and indigenous peoples. While we've not set targets for all of the diversity elements, such as physical abilities as you had mentioned, we do take them all into account in trying to build a board that's reflective of all our stakeholders, including our shareholders, customers, team members, and the communities that we serve. Interestingly, TELUS has been recognized by Black North Initiative for being one of only a few Canadian corporations to adopt board targets that include visible minority and indigenous representation. The Black North Initiative supports companies who assigned the CEO pledge committing to goals to end anti black systemic racism and create opportunities for all underrepresented groups. I would also like to mention that beyond our board diversity policy at TELUS, we seek to embed diversity and inclusion within all our activities and decisions. We believe that reflecting the diversity of our customers and communities, including on our board and among our employees, it strengthens our ability to connect for good and create remarkable outcomes for Canadians. Thank you very much for your question, Nancy. Chris, do you have another question? Yes, mister chair. Next, we have a question from John who asks, where is future growth for TELUS going to be coming from? And, Darren, I think you best handle that one. Thanks, Dick, and thank you, John. John, your company has consistently delivered globally leading experiences for our customers alongside industry leading results. And we've done this in the face of strong competition, seizing opportunities to innovate and surface compelling growth strategies along the way. And in my opinion, it's thanks to the passion and the skill of our team that we continue to fuel our ability to deliver outstanding customer service experiences and globally leading churn across all of our product lines, underpinning the exciting growth profile of our technology solutions. And I think that was evidenced again today in our Q1 results that are industry leading. Moreover, our talented team is driving strong growth through our superior and differentiated bundle of product offerings, combining together mobility, Internet, TV, security and health over our world leading broadband networks in a way that's meaningful for our customers and gives them peace of mind in a challenging world. The growth of these services, in my opinion, is going to be even more attractive in the future with the progression and ubiquity of our fiber and five gs capabilities across our consumer and business markets and the new service ecosystems and dynamic data insights that these wideband technologies are going to give rise to. Additionally, I think it's interesting that your company is also investing in high value opportunities with our differentiated digital tech oriented emerging growth asset portfolio. These assets include TELUS International as well as TELUS Health and TELUS Agriculture, all of which have a significant opportunity to scale in Canada as well as internationally, providing material value expansion for our investors and big benefits for our customers. These high growth segments have significant synergies with our core business, particularly in concert with the acceleration of our key technologies, particularly fiber and five gs that I've just been talking about. As an illustration of the success of our differentiated strategy, what makes TELUS different, earlier this year we successfully completed our initial public offering of TELUS International, as I had the opportunity to talk about a few minutes ago. And this was indeed a historic accomplishment, representing one of the largest IPOs in the history of the Canadian capital markets with total aggregate proceeds of almost $1,500,000,000 This significant value creation, well, it reflects the steadfast focus of TELUS as well as our TELUS International team in emulating the parameters, the key ingredients, recipe, the secret sauce of TELUS' success. And notably, on a combined basis, the total market capitalization now under TELUS' management stands at over $45,000,000,000. That's a big step forward for this organization, for your company. Importantly, TELUS International continues to contribute positively to our world leadership in customer service excellence, digital transformation, and importantly, social capitalism. Furthermore, I expect that the supernormal growth that we've seen from TELUS International to date to be repeated in the future, such are the exciting value creation prospects for this particular part of our business portfolio. Next, as I mentioned in my remarks, TELUS is capitalizing on a unique, what I would call strategic opportunity to expedite our broadband build program across fiber and five gs to drive greater growth, stronger product intensity and yield significant cost improvements for this organization. This major investment in the expansion of our wideband networks will enable critical connections and opportunities for customers and communities alike. Importantly, TELUS' generational investments in this regard will help to bridge geographic as well as socioeconomic digital divide, the latter of which largely impacts families in urban centers. The former is going to take our technology deep into rural communities. TELUS expects this accelerated, smart and opportunistic broadband program to significantly support elevated revenue growth and as well accompanying that enhanced efficiencies resulting in incremental flow through to profits and cash flow in the years ahead. This portfolio in totality of growth opportunities and cost efficiency initiatives will further support the strength of our financial and operational performance. It will support the confidence underpinning our robust outlook for our business and as well it will support the long term sustainability of our industry leading dividend growth program, which is now unbelievably in its eleventh year. John, our team's efforts have made us number one in customer satisfaction for eleven straight years, number one in customer loyalty, number one in shareholder value creation, number one in network excellence, and perhaps at the end of the day and the context within which we're living, number one in the world and giving back. And I can tell you on behalf of the company and our board that we're going to continue to build on this success to deliver world leading results for the benefit of all the stakeholders that we serve and are accountable to. John, thanks for your great question. Thank you, Darren. And Chris, could you give us our next question? Yes, mister chair. We've received a question from Manjit who asks, how has TELUS' health care division been able to support Canadians during the pandemic this year? Thanks, Chris. And, Darren, I'd suggest you take on that one also. Thanks, Dick. Thank you, Manjit. And my answer here talks entirely to the employees of our organization who have leaned in with their hearts and their hands and their fantastic capabilities. Clearly the global pandemic has certainly highlighted, at least in my opinion, the critical need to be able to safely and securely access health care from our homes or or when we're on the move. Indeed, since the onset of the pandemic, all those months ago, our team members have been working tirelessly round the clock to deploy TELUS' digital health technology to support our public health system and the welfare of our communities and citizens that's been under significant stress. By way of example, TELUS Health quickly scaled, augmented, and deployed our suite of virtual care offerings, enabling Canadians, importantly, to receive personalized, high quality physical and mental health care from the safety and comfort of their own homes. At the same time, these efforts have helped to alleviate the pressure on our frontline care workers and health centers. Moreover, our team has ensured tens of millions of Canadians in British Columbia, Alberta, Saskatchewan, Quebec, and Ontario right across the country are able to consult a doctor virtually for free in multiple languages through our Babylon by TELUS Health application. Similarly, as a result of increased demand for Akira by TELUS Health, which enables employers to support the health and well-being of their employees, everyone here needs to step up, the number of subscribers using this solution has tripled during the pandemic. Our TELUS Health virtual care brand, which also includes the recently acquired EQ Care, covers the lives of almost 2,500,000 employees and their families. Talk about technology doing good. We further expanded our health services by deploying virtual care functionality into our electronic medical record platform literally in a matter of days during the COVID pandemic. Through this initiative, we've enabled 32,000 clinicians to schedule 588,000 secondure virtual visits with patients in just over one year. In addition, our team created the ESPRIT by TELUS Health mental health application to support essential frontline health care workers and first responders who are working so diligently, passionately, and selflessly to keep Canadians safe and healthy during this trying time. Your company has also empowered BC Health Authorities to remotely observe and support patients with or at risk of COVID nineteen through our home health monitoring solution. Our team is further supporting Canadians through eight of our 13 Health4Good mobile clinics deployed across Canada, which have provided more than 18,000 COVID-nineteen assessments for marginalized populations since the start of the pandemic. This is in addition to providing these underserved communities with support for their mental well-being, which is of course particularly critical in communities that have been disproportionately impacted by the nefarious reach of COVID-nineteen. As the crisis continues, and in some cases heightens, our team remains focused on leveraging our TELUS Health Care Centers to connect the virtual and physical health care ecosystems, ensuring improved continuity of care for patients. In addition, as the entire country and indeed the world looks ahead with optimism to a period of social and economic recovery, we continue to support provincial vaccination rollout efforts. By way of just a few examples, in Alberta, our team installed monitoring lines to ensure the deep freezers needed to store COVID nineteen vaccines remained at consistent temperatures. In British Columbia, 1,800 unbelievably dedicated TELUS team members, some of whom had COVID nineteen themselves, have volunteered their time to book vaccination appointments for British Columbians. Due in large part to our team's outstanding efforts, all British Columbians will be able to receive their vaccination by the June, which is a full two months ahead of schedule. In Quebec, our team has helped to create vaccine centers across the province. They're also supporting citizens in Quebec through our electronic vaccination record initiative, enabling a contact free patient experience important during a contagion. These represent but a sampling of the support that we provided Canadians through TELUS Health and across our organization. As I mentioned in my remarks earlier on the call, thus far, TELUS and our team members have dedicated $150,000,000 to support frontline health care workers, businesses under duress, families and senior citizens needing a helping hand. And of course, as per the culture of TELUS, supporting our customers and our communities, they are always front of mind for this organization throughout the COVID nineteen crisis, and we will, of course, do so well beyond. And I encourage you to take the time to read my letter to shareholders that was published earlier today that has the opportunity to outline the many ways our team is supporting our fellow citizens throughout the pandemic. Thank you for your question, Manjit. It was so important. And thanks for giving me the opportunity to to to take this moment to discuss the TELUS team's incredible passion and skill for leaning in and trying to make the world a better place. Thank you, Darren. Now our time is nearly up, but Chris, I think we can fit in one more question if you have one. We do, mister chair. We have a question from Patricia, who asks what was TELUS' strategy behind issuing shares earlier this year? Darren? Thanks, Patricia, for that important question as it relates to a significant move by TELUS in the 2021. Our successful $1,300,000,000 equity offering underpins what we consider to be a unique and strategic opportunity to enhance the speed, the coverage, and the reliability of our world leading networks. In this regard, as I mentioned in my remarks, we will advance our wireless network through the accelerated deployment of five gs. Similarly, we're going to pull forward the expansion of TELUS' PureFibre network in Alberta, British Columbia, and Eastern Quebec, reaching up to an additional 225,000 urban and rural premises. Consequently, strategically, these generational investments will significantly bolster TELUS' customer experience leadership and our competitive position versus our peer group. Furthermore, they are for sure going to fuel enhanced customer growth and drive accelerated and significant operating efficiencies resulting in positive cash flow benefits as TELUS completes the expedited wideband build of our technology infrastructure across wireline and wireless. This is going to yield, as a result, a faster than expected reduction in capital expenditures with the completion of our stepped up broadband expansion through to the conclusion of 2022. And this is an important development for investors and value expansion at TELUS. Indeed, these benefits will be further bolstered by our ongoing migration of copper customers to fiber, which will generate inherent cost efficiency opportunities, enhance customer retention efforts in terms of the loyalty and the affinity between customers and TELUS and as well revenue expansion opportunities within our home relationships. This accelerated and opportunistic broadband program is going to support elevated revenue growth and enhanced efficiencies resulting in incremental flow through to EBITDA in future years. Moreover, this initiative is going to support the strength of our financial and operational performance, the confidence and healthy outlook for our business and the sustainability of our industry leading growth program supported by our industry leading networks and technology, including the unsurpassed speed, coverage and quality of our wireless and wireline networks, not judged by TELUS, but by reputable third party organizations. Finally, the equity offering, Patricia, recognizes the importance of balancing the interests of equity and debt holders alike as we leverage the strategic opportunity to both enhance our competitive position, accelerate our growth profile and maintain a strong balance sheet for the robust future of this organization. Thanks for your question. Again, Patricia, it was an important one. Thank you, Darren. Our time is now up for a question period. I just wanna remind you what Andrea Wood said that any questions that weren't answered today due to time constraints are gonna be answered and posted on telus.com/agm. And the questions and answers will be available as soon as practical after today's meeting and will remain online for one week. Now I'd like to extend my personal thanks and that of the board of directors to all TELUS team members whose commitment to putting customers first drives our ongoing success. Through your efforts, you continue to demonstrate our heartfelt social purpose by creating remarkable outcomes for our customers and for our communities. So together, let's make the future friendly. And lastly, thank you to all who participated in our second virtual meeting. Please take a moment to provide your feedback by clicking the link to the online survey that will appear after we play a short video that showcases TELUS' social purpose in action. In addition, shareholders are always welcome to ask questions by emailing us at board@telus.com or by emailing our Investor Relations team at irtelus dot com. Thank you for attending this morning and for sharing our commitment to continue making the future friendly for our shareholders, customers, and communities.